tDelta Airlines began in 1924 as Huff Daland Dusters. The company began with a single crop duster that began carrying single passengers from one Southeastern state to another in 1929.
In 1928, Collett Woolman purchased the company and renamed it to Delta.
Today’s Delta is the result of numerous acquisitions of smaller airlines. Some of these include Pan American in 1991, Chicago and Southern in 1953, Northeast in 1972, Northwest in 2010 and many more.
Delta became an international airline in the 1970s when they began flying to Europe. The entire Pacific region was added in the 1980s. Today, the company flies to every continent except Antarctica.
The company received criticism after a flight attendant forbid a passenger from singing the national anthem when a fallen soldier’s body was loaded on the plane. Delta later apologized to the passenger stating that this was not corporate policy but a misguided employee’s mistake.
In 2018, Delta gave its employees $1.1 billion as part of a profit-sharing program. Due the coronavirus, Delta is offering credit to almost everyone. You can see their guidelines here.
Delta currently operates over 5,000 flights daily worldwide. Headquarters are located in Atlanta, Georgia.
Delta Airlines began in 1924 as Huff Daland Dusters. The company began with a single crop duster that began carrying single passengers from one Southeastern state to another in 1929.
In 1928, Collett Woolman purchased the company and renamed it to Delta.
History
Today’s Delta is the result of numerous acquisitions of smaller airlines. Some of these include Pan American in 1991, Chicago and Southern in 1953, Northeast in 1972, Northwest in 2010 and many more.
Delta became an international airline in the 1970s when they began flying to Europe. The entire Pacific region was added in the 1980s. Today, the company flies to every continent except Antarctica.
The company received criticism after a flight attendant forbid a passenger from singing the national anthem when a fallen soldier’s body was loaded on the plane. Delta later apologized to the passenger stating that this was not corporate policy but a misguided employee’s mistake.
In 2018, Delta gave its employees $1.1 billion as part of a profit-sharing program. Due the coronavirus, Delta is offering credit to almost everyone. You can see their guidelines here.
Delta currently operates over 5,000 flights daily worldwide. Headquarters are located in Atlanta, Georgia.
Delta moved the layover city and I don’t want to go into Atlanta. My ticket is refundable (I verified prior to purchasing) now when I went to cancel it – I was given an e-credit.
I have made 3 phone calls to Delta and waited over 4 hours and no reply – Even when they say the wait time if less than 2 hours.
This situation is ridiculous. .
I need resolution on my problem.
Need to get a person from Delta to contact me in order to resolve this situation.
We had scheduled and purchased a month long land tour of northern Italy with a transatlantic cruise coming home for this fall. We had also purchased the return air from the cruise port in Miami to our local airport. The land tour and cruise have been replaced with 2021 travel. The first time I will be able to reschedule our Delta flight for is early 2021 at the end of our next scheduled cruise. I wrote Delta and asked what was the best way for us to transfer our 2020 reservations (non-refundable type) to 2021 travel. Within a few days I received a call from a Mr. Cortez at Delta Corporate. He assured me that Delta would make the schedule change for us and to recontact Delta as soon as our desired flight could be scheduled. I was amazed that I received a personal call. Thanks so much. I will be in contact in early May to make the change. Great service.
To Headquarters
It is pretty sad how Delta Claims that they are helping people with their cancellations or credits for their flights, my husband and I have purchase very expensive tickets to travel overseas a while back, and with all this virus going on, I have called Delta to get a credit to be able to be used next year.
Do to the fact that we are all out of work and have been already for two weeks.
The only thing this lady Mia had to say on the phone was that they are not giving any credits or cancellations.
I am not wanting to cancel I want a credit voucher for next year, because who is going to be able to go on vacation a month after you have been out of work REALLY!!
They are not helping!!!!
They are lying to people and not helping at all, but yes they are taking your money with no problem. Nice.
Delta Airlines,
I had booked my parents ticket back in January 2020 to fly non-stop from overseas to NYC, dated 27th March 2020. My Dad is senior citizen and Mom is on her mid 60s. Due to COVID-19 I called Delta Airlines on 15th March 2020 to see my options. Your customer care was amazing and helped me well, here is he summary of the call.
First I asked the agent why i cant reschedule my flight from source to JFK non stop flights?
Agent:- can you see other flights?
ME: Explained the agent that my parents are on wheel chair, Senior citizen, English as 2nd language so cannot book 1 stop flights. 2nd problem due to visitor visa lot of complexity in security clearance for twice and hassle on visa requirements.
Agent:- ok let me see what are the option, i will talk to supervisor.
Me: – thank you.
Agent:- we have option to give you eticket.
Me:- Thank you, however my parents are old and due to uncertainty and not possible to fly in NYC during winter wont be able to plan for next year. with lot of uncertainity not willing to take risk by e-credit.
Agent:- understood, let me talk to my supervisor.
Me:- since you are talking to supervisor can you please ask for cancellation for full refund as you are waiving change fee anyways.
Agent:- after hold tells me that since my ticket is refundable(with change fee) we can work on refund with change fee charges
Me:- since the current situation is not cause by me or you, possible to waive the change fee and offer full refund?
Agent:- let me talk to my supervisor.
Me:- thanks
Agent:- ok we will submit for refund of full amount and will receive within 21 business days.
Me:- thank you, being a shareholder i will make it a priority to book for Delta in near future.
Agent:- thank you, provides me with transaction number and done.
31st March.
i receive email that we cannot issue refund and will give you e-credit.
I have responded to that email and also due to COVID19 provided all proof of purchase with refundable terms to you. in current COVID19 situation no judge in district court will deny my efiling for a penalty of upto $15000 which i am going to file if i do not receive a refund by 13th April 2020. you cannot deny customer refund due to following,
1) refundable fare(with change fee) that was waived with the supervisor on the call.
2) no flight forecasting for next 8 months to my source and destination (non stop)
3) my parents are old and wont be able to travel in winter, next year situations are uncertain.
4) you already received a Bailout from congress to cover your losses so please don’t throw customers under the bus for Pandemic.
January 22, 2020
From: Samuel Hay
PREVENTION AND CURE FOR CORONA VIRUS
Re: I HAD SARS
As an ardent researcher in many different fields some discoveries over the years have purposely been hidden away to protect Big Pharma’s massive profits. Some of these discoveries, it utilized could, in addition to healing and creating an atmosphere of less suffering for millions of people worldwide, save our own Medicare and Medicaid programs.
Getting right to it, first of all there is a solution called ‘silver colloid’ which quite simply is microscopic silver particles in water. The brand I used to cure my killer staph infection which had me in bed for three months, dying, only took ten days to completely cure. Living is a wetland area I later cured myself of Lyme Disease in two weeks using the same silver colloid. I can only recommend Mesosilver as my personal experience was with this particular brand.
About forty years ago I discovered the properties of ozone in relation to fighting communicable disease. I had to build my own ozone machine. It and its replacements have run 24/7 for all this time. Although Big Pharma has most likely been the culprit in having the FDA issue a warning, Im 77 years old and healthy as a mule. No communicable disease in this household. When they first came on the market they were priced around $650.00 but today with mass production the average cost is around $100.00 and even less for smaller models which could be used in public bathrooms to eliminate all, I said “All” disease germs. Instantly kills the AIDS virus on contact for example and it would take at least 20 minutes in pure Clorox! Ozone will permeate every inch of homes/office.
The ozone produced in the machine is a very small amount especially compared with a lightning storm. That lightning is what cleanses the atmosphere. Have you ever seen a sign that said, “Do not breathe while near a thunderstorm?” I don’t think so. Without a positive mentality to cure not just treat contagious disease, no clinical tests will ever be performed. If you were dying from a contagious repertory disease, would you want to give it a go? I absolutely would!
Germs cannot, as with the silver, ever become immune and the Chinese are currently fearing a mutation of the germs creating a public health emergency there.
In layman’s terms, the microscopic silver particles in water do not work the same way as antibiotics. When the bacteria or virus uses it to hydrate, it cuts their guts apart.
The ozone produced by the machines is O3 allowing a very unstable electron to be pulled into the outer ring but is very unstable. When it comes in contact with other atoms it can be pulled away. In the event such nearby atoms are bacteria or virus, the germs are electrocuted on a microscopic scale.
The essence of this exercise is to make public the potential of these two discoveries as preventative and curative properties. When I go out in large crowds I spray my throat and nostrils with the silver colloids in water. Simple as that. You can take the silver internally and also apply it externally to wounds.
Below is a letter I wrote the CEO, Mr. Edward Bastian, at Delta Airlines. I believe if people begin boycotting certain airlines, then hitting them in proverbially wallet will be a step in the right direction.
Mr. Bastian,
I recently read saw the interview you had with CNBC; Whereby, you mentioned that passengers should ask permission before reclining their seats.
First, this is happening because all U.S. airline carriers decided to place seats closer together. So now with tight seating spaces, we see how tempers flare and the number of fights occurring on flights.
I cannot understand the logistics of Delta and your competitors, for the disruptions aboard airline flights.
Your decision on this issue is beyond comprehension. Why would you now ask passengers if it is okay to ‘recline’, and what happens if somebody chooses to recline without asking, and as a result a fight breaks out between the two passengers. With tempers that flare for known and unknown reasons, you are only adding fuel to the fire if you think passengers will not get into arguments or fights over this idea you are proposing.
Unfortunately, Delta, like many other national carriers is nothing more than a flying-bus. Long gone are the days of true comfort flying.
What Delta, as well as other carriers, fail to recognize, is the human factor in all of this. You may accept a tighter seating arrangement, but I can assure you that one of the major complaints has to do with shorters space between rows of seats.
I have compared flying now as sardines in a cigar tube. Forget customer luxury travel. Airlines are now ‘flying-buses.’
Delta could set the trend by going back to more space between seats. You certainly must remember how flying used to be when you were younger? I sure do. It was something of honor in the way a person dressed, and how less stressful it was for both flight crews and passengers. Somewhere along the way, the airline industry forgot about customers, and only see them now as a dollar-sign. That is the world which I believe you can change, and bring back the nostalgia of flying.
Hey, Ed thinks reclining one’s seat is just unnecessary…or ask the person if it’s alright for my seat to recline. Ed, CEO …really. Ed, just RESIGN.
thank you …thank you…..thank you!!!!!
finally a corporation with the guts and foresight to stand up and address climate change !!
costa rica did it and they are now a great success and will be an even bigger success as they transition more parts of their economy to green or regenerative approaches.
if delta wants to really get to the head of the climate change solution parade look to the powerful ( and fairly inexpensive comparatively) solutions being put forth by walter jehne (he will be featured in upcoming books, films, and a cnn documentary in 2020.) , the australian microbiologist !
it is time to move mountains !! we need leaders like delta to stand up start leading us out of this potentially devastating mess!!
i plan to start flying delta…especially if they’ll start taking the lead!!
(maybe there is some creative way to give those supporting climate change solutions a price break).
I am extremely happy to understand that Delta Airlnes has NO SUCH policy against singing OUR National Anthem aboard their flights!! Hopefully Delta will brief all the flight attendants what the policy is to insure the episode with Dr. Pamela Gaudry will never happen again! My thanks to Dr. Gaudry and also to Delta for correcting a mistake. God Bless America! The land of the free and home of the brave!!!
Adele
I just had the worst customer rep in my entire history of flying. Her name is McKenzie… I was simply trying to inquire about options available to me as my flight was cancelled.
I am no longer going to fly DELTA anywhere unless their policy on “no VALUES” IS CHANGED. I mean that their public statement on cutting “gay” scenes from moves will no longer be in effect. God help management see the light that families and children want no part of this on their displays at their seats. The 2% again rule the country, just as always, to benefit the Hollywood elite.
Wake up and smell the roses,
A former customer
I spent most of the evening, and well into the early Saturday morning hours, trying at first to use my 84,000 SkyMiles to book a flight for me and my daughter to Lisbon, Portugal, and was informed that Delta doesn’t fly Dallas-Atlanta-Lisbon. Then I tried Azores, same problem. Then Tenerife, same. Finally after much frustration, tried RT for me and my daughter , Dallas-Atlanta-Panama, Panama. I made all the necessary choices, flight times, seatings, and etc., etc., all 4 or 5 pages, and in final page clicked “complete purchase”, nothing happened. I clicked again, nothing, so I copied the pages on my printer. Then back, and again clicked “complete purchase”, nothing, and shortly after the entire document disappeared from the screen. I phone Delta SkyMiles, and they pleaded that had not received any booking from me. After much frustration, your agent, sent me the outbound and return information, which did not resemble the times of the flights, and very brief, nothing about seats, etc. I argued with the agent until after 1AM Saturday. He included a confirmation number, but confirmation of what. Totally incorrect info, and leaving out 90% of what I had booked.
I have frequent flyer miles with Chase United Airlines, and they are super. Nothing like the miserable Delta SkyMiles, or Delta overall. I hope your CEO Mr. Edward Bastian sees these complaints.
I have just sent a lengthy complaint, and your comment “awaiting moderation”????? Apparently you don’t like what I wrote about your miserable airline.. It should be seen by all your former clients who have posted complaints. Incidentally, I was a steady client of Pan Am from 1962, traveling extensively all Latin America, Europe, and later when was a taken over by Delta, flew Delta. And I have been paying almost $200/annually to maintain membership in SkyMiles. I haven’t used SkyMiles in awhile, and my membership fee totals for all the years, could easily pay for a trip around the world. Delta is probably one of the worst airlines ever.
Your Comment is Awaiting Moderation…..What in blazes does that mean. Do you censor complaints?
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My recent trip using Delta was a disaster. An assumed brief, turn around trip from Jacksonville, FL to Forest City, IA to mix my father’s ashes with my mother’s turned into a nightmare. Both legs of the trip, going and coming, brought frustration and disappointment about flying Delta.
My first flight, Delta 5372, was to Atlanta, GA, with a connecting flight to Rochester, MN, arriving around 3:14pm; which was delayed, as the flight was waiting for a crew from another airline; which was late. However, both the gate agent and the captain, told us they would try to land in Atlanta, GA close to the arrival time. Due to the late flight, I missed my connecting flight to Rochester, MN; with almost an eight hour layover in Atlanta. Delta flight 5336 wasn’t scheduled to leave Atlanta until 8:49, and arrive in Rochester at 10:13 pm.
Due to this error, I had to move my rental car pick-up with Hertz, cancel my hotel reservation in Forest City, IA, and add another night to my Extended Stay America in Rochester.
Throughout this very long day, all I heard from Delta was, “we are very sorry for the inconvenience.” So many times, It added insult to injury.
While I understand the weather that Sunday was causing havoc with flights, at no time was I offered anything other then, “we are very sorry for the inconvenience.”
My return flight the next day, Monday, was even longer and more frustrating. The first leg of the trip Delta flight DL5441, was scheduled to leave at 6:30 am; which was cancelled due to a problem with the communication between the cockpit and the flight attendants. The plane had only left the gate when this was noticed. Why this wasn’t checked when the captain does the pre-flight check before the passengers were boarded, doesn’t make sense. As there wasn’t another plane for the passengers to board, a bus was provided to take the passengers from Rochester, MN to the Minneapolis, MN airport to connect to a Delta flight there. A Delta representative took the passenger names and said each passenger would be put on a Delta flight leaving Minneapolis.
Once in Minneapolis, I was scheduled to take Delta flight 1476 to Detroit, where I would have another layover of almost three hours before arriving in Jacksonville on Delta 2879. There was a 2 hours layover in Minneapolis, after the hour and a half bus ride from Rochester to Minneapolis. However, while I was happy Delta had scheduled me on another flight from Minneapolis to Detroit, to Jacksonville, I was assigned a middle seat on the flight to Detroit. As there was no Delta agent at the gate, when I arrived in Minneapolis, I asked the Delta agent at the next gate if she could change my seat, on the flight to Detroit. She informed me, that could only be done by the gate agent; which would be there an hour before the flight. But, I could go to the main Delta counter to have an agent do it there.
At this point, I realized I could do it myself on the Delta app; which was never explained to me by a Delta agent; learning from another frustrated Delta passenger. Once the passengers were boarding the Delta flight 1476 to Detroit, the same Delta gate agent, who told me she couldn’t change my seat, was the same Delta agent managing the passengers at the gate to Detroit. She even remembered me and asked, “oh, the agent helped you change your seat”.
My original Delta flight was scheduled to land in Jacksonville from Atlanta around noon. Instead, I landed at 11:00 pm. I went through four airports, three security lines, and was never offered anything more then, “we are very sorry for the inconvenience.”
While I understand Delta partners with various other airlines, if at all possible, I will never travel with Delta again.
Thomas Smith
Good morning,
Can I please have someone from marketing email me back as soon as possible. Thank you
How dare you tell your flight attendants that it is not corporate policy not to sing the National Anthem while on your plane? You have milked the Americans of billions of dollars but you can’t let people pay respect to a fallen soldier being removed from the plane? Shame on you.
dear delta or anyone reading this I’ve read the above comments and feel pretty hopeless about having any issues resolved personally. I have usually had a very good experience on delta, especially being a diamond member or now platinum this year. However, last week I chose choice benefits for my son and it automatically gave him 20,000 miles instead of the upgrade certificates I called in and the customer service rep told me that i had 7 days to change this so not to worry Today is the last day for me to do it and i called and they are all saying that it can’t be done because it was done in January !!! it was done last wednesday which was actually the 26th of June. I called and spoke to someone who insisted i did this in January So essentually he was calling me a liar This is absolutely MADDENING ! TO BE TOLD YOU DID SOMETHING 6 MONTHS AGO WHEN IT WAS DONE LAST WEEK. Obviously i can’t find the rep who i spoke to who told me that i could do this within 7 days and make the correction Now they are insisting that i did this 6 months ago and i am asking for a special favor This is what “gaslighting” is Obviously they believe this so their computer has had a glitch.
how do i speak to someone who is at an executive level who can actually rectify this insane problem ?
rachel mazouz
I hereby make demand that you provide me with the persons name, email, address, phone # that I am to deal with for these issues. Additionally that the person calls me 208.725.XXXX – ezmaralda8@ gmail.com.
Delta Airlines has set up its website, its employees, its resolultions in a hostile manner so that when one has a issue one cannot resolve it. I would suggest to you to file a small claims against Delta to actually get any results. Their MO and employee training is such to patronize their customers that have issues.
On May 15th I had a flight from Sun Valley Idaho to London. So I flew from SV to Salt Lake City – the on going flight was cancelled (after we we on the plane) due to Delta’s airplane “issues”. They took us off the plane, stating that a new crew would be coming for us to continue our flight. In the end it was totally cancelled. The Delta employee told us that all hotels in Salt Lake City were full. He ommitted that all Delta hotel rooms were full – and that we would be able to make our claims only after our entire trip was complete. Just where is it that we do this as I called Delta on June 8th and their customer care supervisor
couldn’t help me. On my return trip my bag was destroyed (my touch down in US was SLC – so I took my bag to baggage – got the same story – you cannot file a claim until your trip is complete. OK, so I got plastic and tape and taped my bag back together. Upon arriving in Sun Valley – there was only 1 employee and she did not know how to create a claim – so she gave me the 800 #. Next day I call the 800# talk to customer care, he asks me if anyone at Delta has seen my bag – I respond, yes, but last night was her last night to work for Delta. So I asked him to walk me through making a claim online (even he was not able to walk me through it!) – thus ending in no claim being able to be made. This is not the first baggage issue that I have had – the last one in
February $700 bag totally trashed – they did NOT read my letter, but they did send me a form letter – stating that I had not filed a claim within the 24hr period – however, I did try I called Baggage claim in Tucson, but they did NOT call me back (and then I was on an on going flight with Gorilla tape all over my bag).
In November – a $600.00 shirt and a $6.00 wallet was taken out of my bag,
Who are you Delta – you falsely advertise how you are there for your customers…but you are not. I truely believe you have set it up so that you customers just get frustrated and no longer have the time to deal with you to get was is promised and morally due them. Just like this email – no was of having a copy of it for my records!
I flew one way from Cville VA to Asheville NC with a layover in Atlanta.
When I arrived at my destination, I discovered that my jewelry, which had been stored in a small bag, inside a larger bag, was strewn amongst my clothing. Not until I returned home, did I realize that several pieces of jewelry were missing, including my gold, diamond and emerald wedding set. I filed a complaint with the Charlottesville Airport Police and Delta Airlines and the best I got from Delta was “our apologies, but in our ticketing policy it states that we don’t cover that kind of loss.” So basically, someone can rifle through your suitcase, take what they want, and there’s no recourse on your part. I’ve contacted the TSA and the Aviation Consumer Protection Agency and will be putting it out there on social media and tell friends and family that Delta does not ensure the safety of your belongings which is exactly their job once you’ve turned your baggage over to them. NEVER will fly Delta again!
Delta service is terrible. Unprofessional, untrained and unwillingness to assist is what this airline has become. The folks at the airport are right, their name DELTA does stand for Doesn’t Ever Leave Terminal Area. They are the worst in customer service and timeliness. I had to call 3 times to get my 11 year old’s flight information corrected. The 4th time was to ask WHY they moved him to an earlier flight without the rest of his party. We were a total of 6 flying and they thought putting the 11 year alone on a flight was a good idea? Don’t you look at your roster and see the same name 6 times?? Cancelling, delaying flights seems to be your norm, then they blame it on weather, which isn’t true. Desk agent told us it was b/c of pilot change, Delta was trying to get out of compensating their passengers by blaming weather. Nice try!
Coming home, they only had seats for 4 our of 6, they oversold their seats when we finally got a seat number they double booked the seat, my 11 year old had no where to sit. They removed a standby passenger to give us her seat. I was in row 11 my son was in row 25. ridiculous!
The list goes on and on. You don’t have enough space on this form for me to add all our issues nor do I have the time to continue. I’m skeptical that someone will really return my call within 48 hours like they said they will.
I’ve seen your stocks drop Delta…wonder why????
BEWARE DELTA IF YOU HAVE BAGGAGE PROBLEMS!!
My husband and myself have flown hundreds of times with both work and leisure and have never been treated this way by another airline! We arrived in Aspen with our two young children and NO bags. It was 10 at night so we all had to sleep in our clothes. Our bags were dumped in front of the hotel TWO DAYS LATER and we were told we would be reimbursed for the essentials. That was a month ago. We bought only toiletries and a change of clothes and pajamas. We scanned and submitted out receipts the day we returned. I called the complaints line just to make sure they could see our receipts and the nice lady there said she could see them perfectly. Thierno Balde, the claims manager, doesn’t bother to read our situation, refuses to return a message, and just continually sends out a generic “please submit your receipts” emails. Someone told me this is Delta’s scheme. Keep putting people off until they give up. There is no one you can reach to actually talk to or clarify things with, only answering machines. If I am wrong, I will happily submit an apology for this comment, but like I said it’s been a month and NOTHING but generic emails. It is very poor customer service and we are out a lot of money for things we WERE NOT GOING TO BUY.
stormyweather462@ aol.com
My son sent me a video of a distraught widow of a soldier who
Asked for passengers to sing the national anthem while the honor guard took a dead soldiers casket off the plane. One of the workers told her it was against Deltas policy
To do that. Tell me where on the ticket she was sold does it say that and Delta is an American airline owned by an American company and it was on US soil, so your worker basically violated her freedom to sing and honor the soldier who died for his or her country.
I think your airline should be boycotted for how this was handled. I think this lady should sue for the violation of her rights as US citizen.
My wife has flown from rsw to lga 4 times a year for the past 5 years. Flight 5474 is late every time she flys. For the second time she is sleeping on the floor in lga.
My wife will spend tonight sleeping on the floor while you f**k the customer.
I hope you guys see bankruptcy court again
MY WIFE HAD A VOUCHER 0068626560393 THAT WAS SUPPOSED TO EXPIRE ON AROUND APRIL 31, I CALLED DELTA AND SPOKE TO A REPRESENTATION AND INFORMED HER I NEEDED A EXTENTION DUE TO MY WIFE BEING SICK AND COULD NOT TRAVEL I WAS INFORMED BY A DELTA AGENCY THAT HER VOUCHER WAS EXTENDED UNTIL JULY 14. I TRIED TO USED HER VOUCHER ON JULY 9, AND WAS INFORMED THAT IT HAD EXPIRED AND COULD NOT BE USED. SOMEBODY AT DELTA AND MADE A MISTAKE AND ME AND MY WIFE ARE PAYING FOR IT. WE ARE BOTH SENIOR CITIZENS AND SKYMILES MEMBERS. WE ALSO HAVE BEEN FLYING DLETA NUMEROUS YEARS AND CAN NOT UNDERSTAND WHY AFTER SPEAKING TO A AGENT AND GETTING A EXTENTION FOR MY WIFE VOUCHER THAT I WAS INFORMED THAT I COULD NOT USE THE VOUCHER AND THE EXTENTION WAS NOT IN THE COMPUTER. WE CAN NOT AFFORD TO LOSE OUR VOUCHER OF $631 DOLLARS.
Recently flew from Philly to Detroit on Delta. Had my 6 year old nephew coming home to MI to visit family. We were assigned seats (not together) so when I asked at boarding for a seat next to him, I was told by Delta staff as I purchased “economy” tickets they would not change our seats! Per federal guidelines minors are to be seated with family, he was not even in the same row!! Will be filing a formal complaints with Delta and federal authorities about this dangerous breech in law and Delta’s money grubbing policies! Never will fly Delta again!!!!!!
I was upset with the changes for a luggage to be put in suit…$60.00
We were not informed of this. I needed assistance via wheelchair.
When ask the clerk at Delta told us that it was free if we took it in the plane.
It should be the reverse…for people overloading the aircraft with their luggage, bags and others stuff….
Thank you for reading my concerns.
On March 31 my husband, 2 teenage daughters and 14-year-old grandson left SLC on a trip to Johannesburg, South Africa. Without going into details, and realizing that the problem originated with the South African government and not with Delta, I need to offer some special gratitude to a handful of Delta employees who went beyond their duty to make a difficult situation endurable. My husband ended up on the flight to South Africa, while I stayed in Atlanta with the 3 kids to try to solve a couple of problems on Easter weekend so we could meet up with him on a later day. 1. My first encounter with a Delta employee who went out of her way to help was at the gate when we were told we couldn’t board with my grandson. Needless to say, it was a devastating experience, but Pat Brown, a Passenger Service Agent and PSA Red Coat in Atlanta, went out of her way and beyond the call of duty to help me work through the issues we had and make sure that I, my daughters and grandson were on a flight the next day. I can’t thank Pat enough for her caring concern and taking care of us beyond what was expected. 2. The next Delta employee to help was Catherine Farrar, an Atlanta based flight attendant on DL200, that showed compassion and concern for my husband when he was extremely distressed over having to leave his Wyoming family in Atlanta, not knowing if we were going to even make it to South Africa. Knowing that someone cared in actions and words helped make his long 16-hour flight more bearable. She also asked her fellow flight attendants to watch over us on our return flight to make sure everything went well on the flight back to Atlanta 16 days later. 3. Now to a handful of kind flight attendants on our return flight DL201 on April 15, 2018 from Johannesburg to Atlanta: Edie Marie Kaizer Rattner, Janis Newcomb and Linda Thompson went out of their way to make sure that all of our needs were met, even to lending me a personal portable battery charger because the outlet at my seat wasn’t working. I think I may have left out a flight attendant or two whose names I didn’t get. To the entire crew of flight 201: Thank you for everything you tried to do to make our flight pleasant (as much as a 16-hour flight can be pleasant). In conclusion, after a previous difficult situation 6-months earlier, this handful of people, and some recent experiences with Delta phone agents, have restored my confidence in Delta. Thanks to each person mentioned above and to Delta for encouraging the kindness we experienced. P.S. to all the Delta passengers out there — my experience over the years of frequent flying has shown that being respectful to Delta employees in times of stress pays off in return kindness. Often they’re put in difficult situations and they must deal with disrespectful passengers daily. They seem happy to help passengers through difficult situations when they are treated with respect.
Yes Delta lost my bag back on 1-4-18. I have been calling for the last 6 weeks after filling a claim and know one can give me any information . I done trying to settle this claim if I’m not contacted on 2-12-18 I will be contacting my lawyer own 2-13-18 a filing a law suit against delta thanks.
I booked a delta flight for my cousin, Scott Czech, who has down syndrome, from JFK to Tampa for Thanksgiving 2017. My first complaint is that you took away the option when booking the flight for assistance for a person with a disability. However, when I called Delta to make arrangements for assistance for him….when I say assistance I mean the person bringing him to the airport gets a pass to escort him to the gate, wait at the gate with him until they start boarding people with children, elderly and disabilities, the representative told me it was first come, first serve basis. I said, you aren’t even providing the assistance anymore. I said, so you are discriminating against people with disabilities? How do you know how many people flying each day will need assistance? After a back and forth and the rep telling me she can’t guarantee assistance, she said she would put it in the notes. The trip was a nightmare. Each person dropping him off and picking him up was given a hard time about getting a pass. It took the person picking him up over an hour to get a pass even after speaking with a supervisor. She was so worried that Scott would be wondering around the airport alone while she was trying to get a pass. I planned on never using Delta again, unfortunately, I had to use Delta again for his trip for Christmas because he had to have a direct flight and Delta was the only one coming from JFK to Richmond. I am writing this complaint so you can ensure your representatives are aware people with disabilities fly everyday and they and their caregivers should be treated with respect and dignity. While I was writing this, I was making arrangements for Scott’s assistance for his trip for Christmas to see me and the representative I was on the phone with, Hance, was extremely helpful and respectful. You need to know the good and the bad. Thanking you in advance for your attention to this complaint.
flew Delta because I was being medically evacuated back to a USA hospital. I had 2nd degree burnt feet, a broken arm and a torn up hand. In LAX Delta took all passengers in wheelchairs and the disabled and stuck us out on tar mack where the planes were fueling up. We got to sit in the rain and breathe in the exhaust fumes from the planes.delta took its most vulnerable clients and put them in direct harms way.I have attempting to contact customer care,tweeted & no response until today.I had an insensitive,”manager”the new term for workers so when you ask for managers they all are managers.Bet they arent on managers salary.I was given option to have flight be reimbursed and a $500 voucher or one voucher for entire amount.I choose one voucher only to find 2 vouchers issued to be used on separate bookings.I was flat out lied to after another 2 plus hrs called back to speak w manager who told me he call back by end of day and did not.WHAT KIND OF AIRLINES TREATS DISABLED PEOPLE THIS WAY? Delta harming the vulnerable and lying to its customers.It is now 5 months and no resolution.I have regularly been given incorrect phone numbers to call. This is the way Delta wears you down to give up so their greed can take over their humanity.The Delta agent didnt address the main issue of why it is doing this to disabled clients. The agent was rude. UI had to explain the situation 3x before she could comprehend what was being said. Delta you owe it disabled people to care enough to make it right!Sad that a company has to stoop so low instead of just learning and making it right.
Delayed flights for 48 hours, but flights were going out. they put us in a hotel no food,
no luggage and very rude costumer services. Worst Airline Ever, I will not fly them again.
I called costumer service, they were just a rude as the supervisor. I lost time out of work.
I don’t understand what’s going on with the Airline’s these day’s, better off driving. I think the CEO should re evaluate these employees or send them to personality school, rude rude rude.
for missing bag whom should i contact ??
tried all web address and DELTA web site but, no response until today ??
can any one help to give me email address please
I want to thank Delta headquarters for withdrawing their funding for the Shakespeare play now being played where President Trump is being depicted as getting killed. That is beyond the pale and thanks that you stood up for decency! As I have in the past, I will continue to use Delta for my flying needs.
May I have the Delta’s HR mailing address?
Thank you.
Ed Seaver
Been waiting for a response for 4 days haven’t received one yet thanks Delta ,617 279-XXXXX
I first want to be clear that this is not by any means my intention to benefit from any of this……….My ex wife ( of which we were still very much in love) passed away 2/28/2016 from cancer and worked for 30 yrs as a flight attendant.Im told that her siblings,nieces,nephews are entitled to Nothing in regards of the pension she would have received. Is this Truly Correct? Does the company keep every nickel of that pension/retirement without regard to her years of service and her immediate family? I know you dont owe me any answer to this but if this is correct there is something severely wrong with this picture,wouldnt you think?
Scott Delaney…..ex husband of Elizabeth Orme Delaney
617-981-XXXXX cell
thanks for this article I really enjoyed it
I purchased 4 companion first class tickets from San Antonio, Tx to Zurich in December of 2014 leaving on June 21 and returning from Budapest on July 5. After arriving at the airport, my husband was very dizzy, and we were afraid to begin the flight at that time. My brother who has physical challenges could not fly without me, and I was not about to leave my 74 yr old husband in Budapest. We asked the Air France attendant to see if there were seats available for the next day providing we could travel. He told me to call Delta directly as he could not help. After over an hour on the telephone, I was told that there were two seats on the next day in first class; however two of us would have to fly economy. I agreed so we could get home. She then told me she would have to charge me $2400 PER SEAT to change from first class to economy. That made no sense to me, but we needed to get home. My husband told me there were several first class seats available on both first legs of the trip home. I telephoned when I returned home to find out why I was charged $2400 a piece when there were seats available and was told that my first class seat fee was applied and this was the difference in cost. Brian said that the ticket would have been around $9,000 to fly home eceonomy if they had not applied my first class ticket as partial payment. Either Delta is taking their prices to a new level or this gentleman was confused. We have always flown Delta when possible; however, I will try not to make that mistake again.
I have an complaint regarding Delta Airline at El Paso, Texas. Today June 7th 2015 at 5am, my husband R****** L. M***** checked in and requested security passes for his family in order to watch him leave for deployment to Afghanistan. Sergeant M***** was informed by the ticketing agent on 3 different occasions that she would only be able to issue one security pass. However, the problem he has a family of four, myself (his wife) and his three children ages 15, 14, and 7. We were not the only military family that was informed this new information. I’m not sure if you understand how difficult it is for a loved one to leave for war, and not knowing if you will ever see him or her again. An extra 45 minutes to an hour would have meant world to myself and my family and for the other spouses and their families. We only wanted to see our soldiers department. If a man could put his life on the line for his country at least his country could allow him to spend a few extra minutes with his family. My daughter was two the last time my husband was deployed and she doesn’t remember him going. She is extremely close with her father, daddy’s little girl, and is taking his leave very badly. It would have been wonderful for her to have a little more time with him and to see him fly off.
I’m not sure what the miscommunication was, but before the military reported to the airport we were informed by his Brigade that we would be issued passes to see our soldiers off pass the security gate. It would’ve cost Delta nothing to issue security passes for the Families that just wanted to say goodbye. We cannot understand why there was an issue granting the soldiers last wish that was promised to them. We had all the necessary doXXXXents including military IDs, social security cards and passports. There should be a policy enforced that would not allow this to happen again.
I hope and pray you would care about this situation or I will get a response back. I just wanted to make Delta aware on how it made me, my family and other military Families feel on a very difficult day.
Sincerely a very sad and upset military spouse!!
Gentleman,
What in the world are you teaching your attendants. Saturday May 2, 2015 my flight# 5179 departing HPN to ATL was turned around, returning me to the gate after I was verbally degraded by your service flight crew over my EMO dog.
Never in my life have I felt so belittled and openly shamed suffering for days now.
As a prominent Aviation Company owner, I can promise you had any of my ground crew or flight crew violated a single sole’s Human Rights, they would never work again in the industry. A Ms. Traci C and a Shanea J
Not only was it an abuse of perceived power, but an enormous cost to the company and passengers alike, wasting time, ramp costs and fuel.
My 3lbs dog was taken home in a bag flown in on the left seat of one of my BELL 407 helicopters and has remained by my side this past year faithfully as I recovery from a serious attack.
My waver was presented to your contracted gate manager clearly citing the FAA reg and may I add I was correctly tagged.
Upon my boarding I sat as I always do quietly in my seat waiting for the doors to close when after we took numbers to depart the flight attendant made a pass through as we waited for clearance. She stopped by me, looking at me and saying out loud that I had to put the dog away for the duration of the flight. I looked at her and said the dog is tagged EMO and I have zero issue placing her in her bag during take off and landing but that she will sit on my lap for the duration of the flight as she is allowed. Off she went and the second attendant came to my chair and said. “I don’t have your dog on my sheet so” this is when I stopped her and presented her the tag, she said she didn’t care if she was tagged an emotional support dog that it wasn’t on her sheet and preceded to cite me my two options. “1. Take it up with someone in ATL after you land or 2. return you to gate and get off my flight”.
There the passengers began assaulting verbally saying out loud “you should put her in a bag” referring to me and other very very offensive sentences and language pertaining my mental health as their ignorances flared.
I remained calm and quiet waiting for my escort to be taken off the flight.
Katharina Roelcke, CEO
The Aviation Executives
I’am NOT going to let this rest until this matter is corrected.
Katharina Roelcke, CEO
The Aviation Executives
Katharina Roelcke, CEO
The Aviation Executives
My name is Jelena and I was a passenger on a flight DL1531 on August 31, 2014 from Los Angeles (LAX) to Seattle (SEA) at 6:30 PM. I am a long time customer of Delta airlines and I frequently fly to Europe. I am a member of frequent flyer program Flying Blue. On August 31, 2014 (flight number DL1531) I asked the representative of Delta Airlines who was helping customers at the gate, her name was Emily, to register my miles from LAX to SEA. However, Emily rejected to assist me saying that she can’t help me because it is impossible to register FLY ING BLUE miles at the DELTA gate and I have to call directly AIRFRANCE. When I asked a question, why can’t she help me at the gate, and I explained her that I was able to do exactly the same procedure on the way to Los Angeles, Emily became very angry and followed with the rude and offensive behavior, showing her negative attitude towards me and my husband –frequent DELTA airlines customers. Every time I asked her a question, her answer was supported by sarcastic, ignorant and provocative comments. Finally, she called the supervisor – Stanley K. Stanley was also unable to help me with my request as well and throughout the conversation we had he showed his attitude and unprofessionalism. With the single excuse: “I am busy right now and I can’t help you” and no apologizes he said that I have to call the number on the back of my FLYINGBLUE card in order to register my miles. Then he simply walked away.
The customer service I experienced from the representatives of the DELTA Airlines company – Emily and her supervisor Stanley K, was extremely unprofessional, impolite and disrespectful. These employees created very negative impression in my mind which significantly lowered my brand loyalty towards the DELTA Airlines company. In this highly competitive environment, the employees like Emily and Stanley K. create an impression that DELTA Airlines are very unprofessional, which essentially damages your company image. If Emily and Stanley K. will continue delivering “customer value” the same way they delivered it to me and my husband, your company will lose clients and business. Based on the experience I had with the Emily and Stanley, in the future when I will plan my trips I will try to avoid DELTA knowing that this company is operated by people who disrespect me as a frequent customer and can’t satisfy my expectations of the quality and my perceived values.
Best Regards,
Jelena
Sky Club Palm Beach International, Departure Aug. 6th 2014 Your “Welcome Committee” inside the doors of the Lounge were not welcoming at all. You tout the coddling comfort on your website, yet attitude is everything. I suppose 6:30 am is to early to be kind?? My daughter and I were traveling 1st class to Tuscon. I am a Centurion member, as well as my husband, holding 2 black cards. My daughter is either Platinum or Gold. I wasn’t allowed to bring her in as a guest. I was told with a curt tone, forgetting the coddling part, to pay or leave. I left. You wanted me to pay $29 for her entry for appx one hour. That’s a mighty high price for a cup of coffee. Moreover, would you make that business decision while negotiating a deal for Delta, or would you leave your child at the gate? I pay her card fees as well as mine, I certainly can afford the fee, but cant afford the pettiness and attitude. Centurion says the rules came down from you. Yo The club was empty at that time. It cost not a cent, to be nice to someone. Bad judgement call. Centurion said the rules came down down from you.
Mr. Madden,
While I thank you for your response and sentiment, I am left confused by the bulk of your correspondence:
1. please enlighten me as to what “actions” your phone and correspondence teams have taken aside from circulating emails;
2. please let me know when I can expect a refund for the unused portion of my ticket;
3. please explain what is meant by “we hear you”, as, from my perspective, no action has been taken other than denying responsibility and/or shifting responsibility to other parties (Delta to Air France);
4. please let me know why my request for reimbursement for travel expenses in the amout of $383 has not been addressed – travel expenses incurred by me for Delta’s inability to provide a reasonable itinerary;
5. please inform me as to what “steps” you have taken “to prevent this from happening in the future”.
I am cc’ing Mr. Brian McQuillen of the DOT who has kindly become involved in this matter.
Richard Lapin, MD
Hello Dr Lapin,
RE: Case Number 13177508/13208020
Thanks for emailing us about your experience on July 13. I am very sorry to hear of your father’s passing. It must be frustrating to feel like you weren’t heard by our Customer Care Phone agent or our Customer Care Correspondence agent, so I was happy to review your comments again to see if there was something we missed.
I see that your flight from Tel Aviv to Paris was delayed due to an Airport Closure, and your flight to Baltimore was canceled due to the weather conditions. We know you’re eager to get to where you are going, and it’s difficult when you have to wait, especially traveling under such extreme cirXXXXstances. I completely understand your frustration with all that happened and you having to purchase a train ticket to Baltimore.
I know how disappointing it is to be on a delayed flight and the agents at the gate of your connection flight will not allow you to board. Your time is valuable, and to be told you couldn’t board when theplane was still at the gate and the door was open, is upsetting. On international flights, if passengers are not in the gate house 45 minutes before the flight the agents will release their seats. We had likely calculated the plane’s weight and balance, and the Captain had secured our departure slot by sending critical information to Air Traffic Control. Any delays, at that point, could have caused us to lose our departure slot.
With that said, I was glad to see that our Customer Care Phone agent was able to submit your ticket for a refund with Air France for the unflown portion of the ticket. I understand that you are not happy with the apology our Correspondence agent sent you, however we are here to apologize for the issues that happened and for Delta and Air France as a whole. You definitely deserve caring assistance.Like you, we expect our team members to conduct themselves professionally. They are not required to send personal apology letters. Our Phone team and Correspondence team have tried to show you, in both words and actions, that we really missed the mark.
We Hear You
I will be sure to forward your comments on to our Airport Customer Service and Flight Operations leadership teams for both Delta and Air France. We’ll use your feedback to help us improve our service. Ihope you know that your feedback was well received and we’ve taken steps to prevent this from happening in the future.
We hope you next trip is under better cirXXXXstances and hope that it is pleasant in every way. Thank you for choosing Delta.
Regards,
Hal F. Madden
You Share, We Care
My brother died July 25,2014, I called Delta for a flight from Pittsburgh to Burlington, VT.
They were very helpful and got me on a flight 7/28 out of Pitts. to LaGuardia, to Burlington,
Vt. They were very helpful at the airport in Pittsburgh as Security took me over to right
lane instead of long lines as didn’t have to take shoes off, or jacket off, unless I had
something in pockets. Delta couldn’t do enough for me. Thank You, Thank You Delta.
The girl on phone when I called up Sat. 7/26 was very nice to me under my grief too.
Jaime was her name …thank her for me. Will fly Delta all the time.. You are great !!!!
Talking to a real person on phone was great too. Glad Delta is #1 now.
Ruthie Drum
Is Delta Airline really that sweet as you make them out to be? They made a living hell out of my life. Checking my bags in was hell, TSA also kept me waiting and going through my staff without finding anything illegal. I missed my flight at the end of the day and had to pay a penalty of nearly $700 USD to re-book my flight for the next day. The whole mess up on that day set forth an unfortunate chain of event which made me loose even more money. Business opportunities i missed, sales i couldn’t make out of some products i wanted to sell to specific clients who are extremely time conscious, extra debt incurred on my travel, loosing my laptop upon arrival at PDX. Thanks to Travelex Insurance, I am getting a new laptop and a refund for other things. My experience wasn’t a pleasant one but that is not to say that, all Delta Airline reps are bad. There is one lady who was super nice, my wife cried at the airport when i missed my flight. I do not remember the ladies name but she works at PDX, i think she is their supervisor. She was extremely nice, professional and friendly. Others were not , they actually laughed at me behind my back. For some reason,I felt it had something to do with the color of my skin because of the nature of events that took place that day.
Dear Delta Administration,
I submitted the letter found below on 27 July 2014 and received a response from Ms. Debbie Schwartz 29 July 2014 (also below).
Ms. Schwartz’s apology, while perhaps sincere from her end, represents nothing more than empty words in an electronic transmission from a complete stranger, detached from the events which took place; an apology from those who are responsible for their actions would be appreciated.
Ms. Schwartz furthermore is passing responsibility for Delta agents’ decisions to Air France. This seems grossly inappropriate, both from the perspective of refusal to own up to actions on Delta’s part, and the ease with which Ms. Schwartz transfers the issue to another party.
Once again, I ask for apologies from Ms. Tamara Nielson and her supervisor from BWI, and reimbursement in the amount of $383 for travel expenses incurred owing to Delta’s inability to follow through with a viable itinerary. I will gladly provide receipts.
Thank you.
….
My experience with Delta goes beyond miserable and disappointing.
My father died unexpectedly on 12 july 2014. I live in Tel Aviv, and was able to procure an airline ticket to Baltimore for my father’s burial on 13 jul through Air France/Delta with a layover in Paris and New York. The Tel Aviv flight was delayed; despite the late landing in Paris, I arrived at the gate for my flight to JFK 15 minutes prior to departure time. The aircraft door was still open and Delta airport personnel were still onboard; I explained my situation at the gate and was denied boarding. An Air France agent worked for two hours to assure that I would have a place on the next Delta flight.
I arrived in New York. The JFK-BWI flight was initially delayed, then cancelled. The only option that I was given was a next-day flight through Raleigh, arriving to Baltimore in the late afternoon – well after my father’s funeral. I was obligated to make my way to Penn station and from there, at 3am, take a train to Baltimore costing an additional $150.
Returning to Tel Aviv with Delta was no less of a nightmare. I have already submitted an account of my initial experience at BWI with Ms. Tamara Nielson; to this day, I still do not understand how/why I was treated so horribly by this individual (below is the Delta response and my initial account):
Thank you for your correspondence regarding your recent travel experience.
We appreciate your comments regarding the unsatisfactory customer service you encountered. After reading your remarks, I certainly understand why you wanted to bring this matter to our attention. I am truly sorry you did not receive the service you expected and should have received, as we expect our employees to be helpful and professional at all times. Please know I will be sharing your comments with our Airport Customer Service leadership team for internal follow up.
It is our goal to provide exceptional service on every occasion and we hope you will provide us with an opportunity to restore your confidence. We look forward to your continued patronage and the privilege of serving your air travel needs again soon.
Yours Sincerely,
Maureen Kaplan
DELTA AIR LINES, INC.
Customer Care
image001.jpg@01CFA750.4E672AC0
Original Message Follows: ————————
Delta Air Lines Delta.com Check-in Form
Airline Program:
Frequent Flyer Number:
Country: IL
Phone Country Code: 972
Phone Number: 548053794
Flight Date: 07/23/2014
Flight Number: AF1960
Origin City: BWI
Destination City: TLV
Confirmation Number:
Ticket Number:
Response Required: yes
Message: I had the unfortunate experience of having to deal with Ms. Tamara Nielsen at BWI Airport today. I arrived for my flight to Tel Aviv through JFK/Paris after checking with Air France that the Tel Aviv leg was still active. Once at the check in kiosk, I indicated to Ms. Nielsen that I needed help. Ms. Nielsen rolled her eyes, frowned, and eventually made her way to me. I kindly requested Ms. Nielsen’s aid with the following: 1. bag check in: I checked in one small bag. I asked that the bag be checked through to Tel Aviv. In retrospect, the Tel Aviv leg had already been cancelled owing to regional hostilities. Ms. Nielsen tagged my luggage straight through to Tel Aviv (I have retained the ticket if needed). My boarding pass was marked as 1 bag checked, but the screen displayed “0.” I asked about the discrepancy. Ms. Nielsen rolled her eyes and in a disgruntled tone told me that the boarding pass shows 1 bag. I again explained that there was a discrepancy between the pass and what appeared on the screen, and that this was a concern to me. Ms. Nielsen came back with a more hostile tone, stating “As I said, your boarding pass shows one bag checked.” No explanation was given despite several attempts on my part. 2. seat assignment: I asked that my seat be moved to the front of the cabin. I was curtly instructed by Ms. Nielsen that I must do this on the computer. I was unable to do so. Ms. Nielsen once again rolled her eyes, and reassigned my seat. At this point, the interaction was so unpleasant that I asked Ms. Nielsen if I had done anything to offend her, to which she replied “no.” 3. seat upgrade: I was unable to upgrade to economy plus using the kiosk. I once again requested Ms. Nielsen’s help. She repeated several times that I can do that throughout he computer – I explained that the computer was blocking me from upgrading. Ms. Nielsen rolled her eyes and in a hostile tone told me that she could not help me with this. I understand that people have difficult moments, and that at times there may be, for whatever reason, no chemistry between two individuals. I also understand that part of customer service is recognizing these moments, and moving beyond them. Whatever the case, Ms. Nielsen’s behavior was grossly inappropriate and horribly offensive.
After this experience, I was obligated to rent a car for an additional $56 and return to my family in Baltimore. I was rescheduled to leave BWI on 24 Jul to JFK, then continue directly to Tel Aviv.
The flight from BWI-JFK for which I was scheduled was delayed owing to mechanical problems and weather, as was explained to me. I requested an alternate flight to JFK.
I printed my boarding passes. I saw that the seat for which I had been confirmed – bulkhead aisle – had been changed. I once again consulted Delta customer service, as I have chronic back pain after having undergone back surgery and needed the extra room for the long flight. I was told that my seat had been changed. I requested that my seat be changed back – the response – I’m sorry, but we cannot change someone else’s seat and give it to you. I let the agent know that this is exactly what was done to me without my knowledge, and without the courtesy of an email or phone call. I apprised the customer service agent of my back issue. Her response was that I should have indicated a “special need” thereby blaming me instead of taking responsibility for what was done. In effect, this agent acknowledged that assigned seats cannot be changed at a customer’s request, though that is exactly what had been done to me. After another prolonged discussion, a seat comparable to thae one for which I was originally confirmed was assigned.
I arrived at BWI, checked in, and made my way to the gate – once again, the flight was cancelled. I called Delta customer service (my experience with Ms. Nielson’s supervisor one day prior was also less than positive – she seemed surprised that I asked her for assistance in rebooking and let me know that with so many people to check in, she would not help me). Delta customer service then told me that my only option was to fly from Dulles to JFK. The only was to arrive in time was through a limousine service, for which I pain an additional $177.
I checked in at Dulles; not 5 minutes after check in, I was informed that the Dulles-JFK flight was cancelled. An extraordinary Delta agent at Dulles whose name I unfortunately do not know, provided the option of flying from Reagan National to LaGuardia; he provided ground transportation from Dulles to Reagan National, and from LaGuardia to JFK.
Apart from the last agent who was exceptionally competant and caring (and whose name can certainly be traced), Delta’s service was unexcusably deplorable. I was obligated to spend an additional $383 owing to Delta’s inability to offer timely and viable options, for which I kindly request reimbursement. Letters of apology from Ms. Nielson, her supervisor from that day, and Delta management are also in order.
The response I received was the following:
Hello Richard,
RE: Case Number 13147788
I’m really sorry about your recent flight disruption. I’m happy to review your request for a refund of ticket 0577437220038.
Since the payment for this ticket was collected by Air France, I’ve forwarded your request to our Air France Passenger Refunds experts for review. They’ll determine if a refund is due and respond to you directly.
If you have additional questions or would like to check the status of your request, I’ve listed their contact information below.
Canada & U.S.
Air France Ticketing and Refunds
PO Box 854, Brent House
Wembley
HA9 1BF
United Kingdom
Fax: (011) 44-208-782-8113
CA: Mail.canada.refunds@airfrance.fr
US: Mail.refunds.usa@airfrance.fr
We appreciate your business and hope you’ll continue to choose Delta, our Connection Carriers and our SkyTeam partners for your future air travel needs.
Regards,
Debbie Schwartz
Refund Solutions Specialist
FORTUNE 2014 “World’s Most Admired Companies®”
I have been trying to get someone to help me locate my wife’s luggage. When her trip to Germany was rerouted through London, her bags stayed in Atlanta. The next day, her bags were sent to Amsterdam instead of being put on a direct flight to Germany. They were supposed to be forwarded to Germany but it seems no one can tell where the bags are. It seems to me that a simple phone call from Delta Corporate Headquarters to Amsterdam would go a long way toward solving this problem. My wife’s trip has been ruined by the incompetence of a few people.
My experience with Delta goes beyond miserable and disappointing.
My father died unexpectedly on 12 july 2014. I live in Tel Aviv, and was able to procure an airline ticket to Baltimore for my father’s burial on 13 jul through Air France/Delta with a layover in Paris and New York. The Tel Aviv flight was delayed; despite the late landing in Paris, I arrived at the gate for my flight to JFK 15 minutes prior to departure time. The aircraft door was still open and Delta airport personnel were still onboard; I explained my situation at the gate and was denied boarding. An Air France agent worked for two hours to assure that I would have a place on the next Delta flight.
I arrived in New York. The JFK-BWI flight was initially delayed, then cancelled. The only option that I was given was a next-day flight through Raleigh, arriving to Baltimore in the late afternoon – well after my father’s funeral. I was obligated to make my way to Penn station and from there, at 3am, take a train to Baltimore costing an additional $150.
Returning to Tel Aviv with Delta was no less of a nightmare. I have already submitted an account of my initial experience at BWI with Ms. Tamara Nielson; to this day, I still do not understand how/why I was treated so horribly by this individual (below is the Delta response and my initial account):
Thank you for your correspondence regarding your recent travel experience.
We appreciate your comments regarding the unsatisfactory customer service you encountered. After reading your remarks, I certainly understand why you wanted to bring this matter to our attention. I am truly sorry you did not receive the service you expected and should have received, as we expect our employees to be helpful and professional at all times. Please know I will be sharing your comments with our Airport Customer Service leadership team for internal follow up.
It is our goal to provide exceptional service on every occasion and we hope you will provide us with an opportunity to restore your confidence. We look forward to your continued patronage and the privilege of serving your air travel needs again soon.
Yours Sincerely,
Maureen Kaplan
DELTA AIR LINES, INC.
Customer Care
image001.jpg@01CFA750.4E672AC0
Original Message Follows: ————————
Delta Air Lines Delta.com Check-in Form
Airline Program:
Frequent Flyer Number:
Country: IL
Phone Country Code: 972
Phone Number: 548053794
Flight Date: 07/23/2014
Flight Number: AF1960
Origin City: BWI
Destination City: TLV
Confirmation Number:
Ticket Number:
Response Required: yes
Message: I had the unfortunate experience of having to deal with Ms. Tamara Nielsen at BWI Airport today. I arrived for my flight to Tel Aviv through JFK/Paris after checking with Air France that the Tel Aviv leg was still active. Once at the check in kiosk, I indicated to Ms. Nielsen that I needed help. Ms. Nielsen rolled her eyes, frowned, and eventually made her way to me. I kindly requested Ms. Nielsen’s aid with the following: 1. bag check in: I checked in one small bag. I asked that the bag be checked through to Tel Aviv. In retrospect, the Tel Aviv leg had already been cancelled owing to regional hostilities. Ms. Nielsen tagged my luggage straight through to Tel Aviv (I have retained the ticket if needed). My boarding pass was marked as 1 bag checked, but the screen displayed “0.” I asked about the discrepancy. Ms. Nielsen rolled her eyes and in a disgruntled tone told me that the boarding pass shows 1 bag. I again explained that there was a discrepancy between the pass and what appeared on the screen, and that this was a concern to me. Ms. Nielsen came back with a more hostile tone, stating “As I said, your boarding pass shows one bag checked.” No explanation was given despite several attempts on my part. 2. seat assignment: I asked that my seat be moved to the front of the cabin. I was curtly instructed by Ms. Nielsen that I must do this on the computer. I was unable to do so. Ms. Nielsen once again rolled her eyes, and reassigned my seat. At this point, the interaction was so unpleasant that I asked Ms. Nielsen if I had done anything to offend her, to which she replied “no.” 3. seat upgrade: I was unable to upgrade to economy plus using the kiosk. I once again requested Ms. Nielsen’s help. She repeated several times that I can do that throughout he computer – I explained that the computer was blocking me from upgrading. Ms. Nielsen rolled her eyes and in a hostile tone told me that she could not help me with this. I understand that people have difficult moments, and that at times there may be, for whatever reason, no chemistry between two individuals. I also understand that part of customer service is recognizing these moments, and moving beyond them. Whatever the case, Ms. Nielsen’s behavior was grossly inappropriate and horribly offensive.
After this experience, I was obligated to rent a car for an additional $56 and return to my family in Baltimore. I was rescheduled to leave BWI on 24 Jul to JFK, then continue directly to Tel Aviv.
The flight from BWI-JFK for which I was scheduled was delayed owing to mechanical problems and weather, as was explained to me. I requested an alternate flight to JFK.
I printed my boarding passes. I saw that the seat for which I had been confirmed – bulkhead aisle – had been changed. I once again consulted Delta customer service, as I have chronic back pain after having undergone back surgery and needed the extra room for the long flight. I was told that my seat had been changed. I requested that my seat be changed back – the response – I’m sorry, but we cannot change someone else’s seat and give it to you. I let the agent know that this is exactly what was done to me without my knowledge, and without the courtesy of an email or phone call. I apprised the customer service agent of my back issue. Her response was that I should have indicated a “special need” thereby blaming me instead of taking responsibility for what was done. In effect, this agent acknowledged that assigned seats cannot be changed at a customer’s request, though that is exactly what had been done to me. After another prolonged discussion, a seat comparable to thae one for which I was originally confirmed was assigned.
I arrived at BWI, checked in, and made my way to the gate – once again, the flight was cancelled. I called Delta customer service (my experience with Ms. Nielson’s supervisor one day prior was also less than positive – she seemed surprised that I asked her for assistance in rebooking and let me know that with so many people to check in, she would not help me). Delta customer service then told me that my only option was to fly from Dulles to JFK. The only was to arrive in time was through a limousine service, for which I pain an additional $177.
I checked in at Dulles; not 5 minutes after check in, I was informed that the Dulles-JFK flight was cancelled. An extraordinary Delta agent at Dulles whose name I unfortunately do not know, provided the option of flying from Reagan National to LaGuardia; he provided ground transportation from Dulles to Reagan National, and from LaGuardia to JFK.
Apart from the last agent who was exceptionally competant and caring (and whose name can certainly be traced), Delta’s service was unexcusably deplorable. I was obligated to spend an additional $383 owing to Delta’s inability to offer timely and viable options, for which I kindly request reimbursement. Letters of apology from Ms. Nielson, her supervisor from that day, and Delta management are also in order.
dot.gov/airconsumer/air-travel-complaint-comment-form
I would like to be contacted by a supervisor with authority regarding the matter described below:
The evening of May 29, 2014, a day prior to my flight to Barcelona from JFK, I was not able to print my boarding pass. Therefore, I called a Delta representative to ask why. I was on the phone with him until close to 1:00 a.m. and he was not able to give me a reason. I gave him my passport information number and expiration date and asked if perhaps there was a problem with the passport. He said he didn’t see any problem and to go to the airport for the scheduled departure and it would be cleared up there. Having arrived at approximately 4:30 pm for the 7:45 pm flight to Barcelona, at the check in, I was immediately informed that I would not be permitted to fly out because my passport, although still valid, needed a 3-month validity past my trip termination. I was devastated because I had spend all that time the previous night with an incompetent Delta representative and his lack of knowledge or unwillingness to thoroughly do his job cost me my trip and the loss of about $4.000 dollars. Had he told me what the check-in attendant knew immediately, I could have to the consulate for an emergency extension of my passport. A call to corporate customer care proved fruitless. It was clearly the Delta representative’s fault that he didn’t know or did not wish to help the previous night before my trip. Delta has been very uncooperative in resolving this matter or taking responsibility for it. I am thoroughly frustrated with Delta.
I book a round trip from Europe to pick up my dog in Florida after he could not join me in the winter. I spoke to a delta representative In Europe. I booked a flight after checking everything from the type of airline to the waiting times with the agent. Now I am being told by delta that my pet may not join me on May 21 since the rep was a untrained or perhaps an airfrance rep that did not know that pets on delta are not allowed to fly after may 15, mind you if the flight would be a AF flight he could fly. Now the are unwilling to work this out with me. My problem I was told . I spoke to a very nice Ryan Cherry who tired but ultimately I am nowhere and then trying to reach someone on the phone is a nightmare if one works. Does anyone have a number from someone in delta who can make decisions? Other that this ridiculous 800 455 2720 number …..a we’re sorry does not do it or help and I have a whole summer planned around getting my pet to join me!
I sent this to the corporate office and hope I hear from someone:
I would like to speak to someone regarding a complaint pertaining to a horrible attitude by 2 gate employes at gate A-32 on May 4th, the 1:30pm flight from ATL to Denver. My girlfriend and I were traveling together and showed up to find out our seats had been given away. The plane was still loading and we ran up with our tickets in hand and without being greeted, being said hello to or any kind words what so ever, the 2 ladies at the gate just looked at us and said” Yo seats is gone”. I was in shock and said “why”? With a response of ” cause yous was late”. I arrived at the airport an hour and a half before my flight and by bad luck I guess, I had the furthest gate to get to, and not to mention security was a MESS. I explained this to the 2 ladies and their response was “yea right, well maybe you should have gotten here earlier. Know what it aint my problem, you deal with it”. I then lost my temper and told them the way they were acting was “BS”. When I got to the red coat area I then find out the 2 ladies lied and told the Delta Red Coat gentleman that I verbally assaulted them and threw something at them, which is not only a bold face lie but also a disgrace in deltas customer service. He responded with “well I have to believe what my employees say”. So what Delta is telling me is the customer is wrong!? I have never been treated with so much disrespect in my life!
I am a business man that travels a great bit and I also have clients that I fly to Denver to do business. I have used Southwest in the past and NEVER had a problem. I have been hearing that Delta has done some improvements so I thought I would give it a go, my flight from Denver to ATL was very pleasurable and the people at the Denver Airport for Delta were very kind, accommodating, and didn’t speak to me in a uneducated manner, I cannot say the same about your ATL location. Almost every employee I saw was either texting or talking on cell phones. I would say the ATL branch of Delta was very unprofessional, with the exception of a very few amount of employees. I would like to go in to more detail about this incident with someone over the phone if possible. I am very disappointed in the lack of professionalism by delta employees and the way my girlfriend and I were treated. I feel my seats were prematurely given away and when I called them out on it, they acted in anger as if they knew they had done something wrong.
Delta used to be a great airline. Now it ties United as being the worst. I was flying from Laguardia to Denver, on Monday March 31,2014. In first class. The flight attendant was the worst I’ve seen. He was rude talked down to me. If I asked for something. He acted like I was bothering him. He never smiled or ccame close to being nice. When I told Delta about it. They just swept it under the rug. I’d love to talk to their CEO and let him know what crappy airline he is running.
My husband just experienced the same lack of customer service but from the counter employees. This was his second experience with flying and he still can’t stop talking about how poorly he was treated. I guess we need to make sure Delta hears these concerns. There are people out there (like me) that have always wanted that kind of job that ‘they’ DONT have to accept that kind of behavior!!
I am trying to reach CEO Richard Anderson and/or someone from his team via telephone. No one is taking my call. I keep getting directed to an automated system. My luggage is lost. I need my medications. No one seems to care. My experience with Delta travel yesterday, March 30, 2014, was a total nightmare. Plane was in the gate in JFK but we experienced delay after delay after delay in an attempt to fly to PHL. We were told it was due to mechanical issues. We were then told the delays were a result of missing crew members. We were clearly told by the counter employees that the delays were NOT weather related. I could on and on with itemizing the issues I endured with yesterday’s travel. Never saw anything like it. Yep, I’m still on hold…..still waiting for someone with authority to pick up the phone……You know, a real live human being who can possible help me…….
I took an international trip to Dubai via Delta. I checked my designer bad with Delta in the US. Not only did my bag become missing for 5 days once I reached my destination, it had been broken and rifled through where I was then robbed. After 2 months and more then 50 calls emails and providing receipts that totaled close to 8,000. dollars, I received a check for 1,700 dollars from Delta. I paid more then 700 dollars for one piece of luggage not to mention the contents Delta allowed to be stolen. The agent referenced international tariff laws as to why I am not getting a settlement even close to a replacement value, then!, the agent has refused my calls and has not returned my emails . SERIOUSLY Delta? As an international Publicist where image is everything, not only did you put me in a horribly embarrassing position at a multi international affair where I ONLY had the clothes on my back, you failed to take responsibility while I was there laying the burden on you agent airline from another country. After I purchased yet another bag to travel back to the US with….YOU BROKE THE WHEELS OFF OF THAT ONE ! I refuse to cash your check and if we can not reach an agreement THIS WEEK, I will hire an attorney. You should be ashamed of how you treat your valued and trusted customers beyond the surface level. Every situation is not the same and as such, you should not treat every Customer the same. SERIOUSLY Delta.
To: Delta Airlines overseas marketing supervisor. Thank you so much for your extremely low cost airfare to China. My wife’s mom and dad live in China, her dad has cancer and not expected to live till summer. My family will because of low airfare be able to see grandpa, dad, before he goes home to the Lord. Thank you also to reservation staff, flight crew and all involved for each of you doing your jobs so well. If normal airfare prevailed only my wife could go. Hope delta’s marketing program is a success to the corporation! Great thank you to all. John, regular working stiff.
CEO: Richard H. Anderson: I will no longer use Delta Airlines. I am contacting all I know and encouraging them to do the same. Your comments about civic and religious liberty is unacceptable,
His comments are 100% acceptable. That bill would allow people to discriminate against anyone due to any religious reasons. If I am a Muslim, I could choose not to serve women you if you came into my workplace with your face uncovered. The list of scenarios goes on and on. If I were your employer and a Jehovah Witness, I would have the right to deny you medical care due to my religion an instead would tell you to pray instead of providing you with medical care. The bill was a throwback to the civil rights era of the 50s. The legislature should be ashamed of themselves for even trying to pass such a bill. Bravo to Delta for objecting to the bill as did many other businesses and people of all political stripes. Please educate yourself on this bill and not what you hear on biased TV news shows or talk radio.
Joyce in customer care is a rude human being. Refused to give me her last name, the name of her supervisor, the name of the person in charge of the entire customer care department and because I took too long to describe my complaint, she HUNG UP ON ME!!!!!!
The world has gotten so crazy. And now Delta has wonderfully insulated themselves from allowing customers to speak to an officer of the corporation or supervisor. SHAME ON YOU DELTA AIRLINES!!!!!!!
Following your recent announcements of the new Sky Club and MQD rules I am finding it very hard to continue giving you our business. We put up with the crowded economy class, no service, no leg room, terrible food. We pay the prices you continue to raise. We have helped fill your flights even when no one wanted to fly. The few bright spots were a chance to enter the lounges while on international flights and using the sky priority check in at home and international. Now you have taken the sky club away given me some ungodly lower % of miles and dollars I fly/spend and made my flights not one bit more bearable. Why do I want to continue this? Not sure I will frankly. I am tired of this whole scene. Maybe it is time to drive and see the good old USA or fly the cheapest I can find. Our loyalty to you is rewarded less while we give you more and you take even more away from your frequent flyers at whatever MQD/mileage level they are. Your website is so hard to use and so unreliable I have gone to other methods to find my flights. Guess what when I do I see cheaper flights and better connections than you offer. You will not miss us I am sure but you should worry that we will not miss you!
VR
Don and Valerie Hansen
My family and checked into our 2.45pm flight on Saturday 4th January 2014 flying from San Juan to New York at which point we were told our flight was slightly delayed, however we proceeded to wait until it’s new departure time of 7.08pm, we waved goodbye to our luggage and made our way to the departure lounge, unaware that this would be the last time we would see our bags for a long time. After some time waiting in the lounge I asked the Delta boarding agent to confirm our seat number seeing as this was the instruction of the check in agent, he asked if I could return to his desk within 10minutes and stressed within that time he would have an update. I returned 15minutes later, he responded saying he still didn’t have my seat number however if I took a seat to his left he would return with an answer.
At this time an announcement was heard asking for volunteers to come off the flight due to overbooking, however we had a connecting flight and was unable to offer our seast to anyone.
After a further 10minutes waiting, boarding had begun however we still did not have seat numbers, he returned to asking if we were aware that we were standby passenger, as my mouth dropped open in shock I responded by saying “no, we are on a package holiday with a connecting flight and our flights were confirmed weeks before our travel, we have the paperwork as proof”.
He responded saying “you are a standby passenger and this is why you have no seat number assigned”, at this point I could see that the lounge was becoming clearly empty as all passengers were making there way on to the plane.
We expressed that this was not the case and reiterated that we have had these flight details in hand for weeks, we could not understand how all of a sudden we were standby passengers. After disagreeing with the Delta agent for a further few minutes check in had closed and the plane was ready to depart.
The Delta agent apologised and said he would find another flight for me, I asked him were are my bags in which he responded saying that they were on the flight that had just left for New York.
In our disgust we asked why they allowed the plane to leave with our bags knowing that neither my family nor I was on the plane.
He explained saying that there was no way that Delta could definitely get us back to London Heathrow via JFK due to the backlog of cancelled flight however this did not explain why out bags were not with us.
His colleague Paulo came over and explained that she had another flight for my family and I the following day via Atlanta at which point i again cried that they had just sent our luggage to New York not Atlanta however there response was there is no other way of getting us out of Puerto Rico before 10 January unless we took this flight via Atlanta.
What could we do. We had no choice but to accept the flight to Atlanta. Paulo then explained the route in which We would get home which was San Juan to Atlanta to Manchester to Paris (France) to London Heathrow, I think we all shed a tear at this point as the idea of getting home was a distant memory. Paulo explained they would put us all up in a hotel overnight and we would return the next day to catch our flight to Atlanta. As we were stuck with no other option, we caught a taxi to the hotel and returned the following morning. Before we left Paulo explained that when we arrived in Atlanta we needed to approach the customer service desk and remind the agents to send our luggage to London Heathrow, we agreed and off we left.
We returned the following morning and boarded our flight to Atlanta.
We arrived in Atlanta a few hours later and as advised by Paulo we made our way to the Delta customer service area, after waiting in line for over an hour we reached the front of the line and explained our situation to the customer service personnel, she explained that flights were few and far between and checked the status of our bags in which she said “yes they arrived in New York and should follow you to London Heathrow” in which we thought great, it’s a long journey home but our bags should get to Heathrow when we do.
We boarded our flight to Manchester and when we got there I spoke to a Delta representative as we needed to check in for our next flight, after explaining the journey we had been on she kindly agreed to send us directly to Heathrow instead of us having to leave the country to then return a few hours later which was excellent, she put us on a Virgin Little Red flight that departed two hours later, which was excellent, we didn’t have to fly to France and then back to England.
We arrived in London Heathrow an hour later and made our way to the baggage claim to find out where they were, we approached the virgin desk who checked the database and said the bags were in JFK storage unit at this point I wanted to scream as we were previously told that they would meet us in Heathrow.
Cutting a long story short we all filed a delayed baggage claim on 6th January 2014 and have still not received any news, this has been over a week now.
My mothers medical injections are in our luggage as understandably we were not allowed to take her injections onboard. We contact both Delta and Virgin everyday and both airlines are saying it is the others responsibility to retrieve the bags and have them returned to us, we have an incredibly large phone bill now calling JFK airport and trying to get someone to just put the bags on the plane to Heathrow. Why is this process taking so long? Not only are medical supplies in these bags but I have another trip planned and cannot afford to replace all items in my suitcase.
Please help
It is not easy to send a compliment to Corporate office. you should try the telephone number that is given yourself.
Having said that, congratulations to Mr Richard Anderson, CEO, on his decision to ban cell phones and tablets on Delta aircraft, no matter what the Government decrees. Hopefully other CEO’s of other airlines will be as smart as he was and do the same thing.
i could just see fights breaking out in mid air over habitual phone talkers and people trying to sleep next to them.
Well done.
I took a delta flight DL479 from Ghana to NYC on the 27th Oct. I wasn’t feeling too well so after I was finished with my meal, I decided place my food tray of the floor next to me so I could get some sleep. I had my head completely covered with the blanket and was sleeping when all of a sudden a flight attendant came and asked me who left the try on the aisle floor. After acknowledging that it was I who placed it on the floor and explaining to her that I wasn’t feeling too well. She kicked the tray on my leg, causing all the contents of the tray to spill on my legs and shoes. She then looked at me and rudely said that “I’m not in my house and that the floor was not the trash.” In all my years of flying, I have never been maltreated and disrespected Like i was today. One of her colleagues saw the incident and hurriedly came to wipe the residues off of me. She continued to apologize for her co-workers wrong doing. I am so disappointed, and as a frequent flyer I vouch to never to fly with Delta again!!!!! I will also inform all my friends and family of the horrible service that Delta offers.
Prisque Koudogbo
202-340-XXXXX
Sir:
I am attempting to identify Aircraft Maintenance schools that you airline recognize as being a creditable learning platform for a person to become a certified Aircraft maintenance Technician
My Son is now in the USMC, and will be getting out in the spring, he wants to go into th A&P technical trade.
In looking around the internet, I see alot of FAA testing schools , that look to me like they just teach the Certification Test.
Please advise
LeRoy Swenson
To whom it may concern. I just want to say thank you. I had purchased a ticket in February for my mother to fly from England to the USA, unfortunately she passed away Aug 23. I faxed over pertinent information for a refund Aug 28, you were kind enough to process early this week. At what is a difficult time for me you made things just a little easier. You are a large Corporation and I had a non-refundable ticket. Thank you. Best regards Sue Sewell