David’s Bridal is a chain of clothing stores that specialize in wedding dresses, prom gowns, and formal wear.
David’s Bridal was founded in 1945 by David Reisberg when he opened a bridal boutique in Fort Lauderdale, Florida.
In 1972 Phillip Youtie bought the store and, over the next 16 years, opened 17 more stores.
In 1990 Youtie teamed up with his childhood friend Steven Erlbaum. Together they incorporated the company and launched the first “David’s Bridal Wearhouse” which was a 12,000 square-foot no-frills bridal store which offered about a 35% discount on wedding gowns.
By 1995 the chain had grown to 36 stores.
Today David’s Bridal is the largest retail chain specializing in bridal gowns with more than 300 stores in 45 U.S. states as well as Puerto Rico, Canada, and the U.K.
David’s Bridal also sells wedding accessories such as veils, shoes, invitations, and gifts.
In November 2018, the company filed for bankruptcy, unexpectedly locking all stores, with many brides unable to retrieve their dresses.
David’s Bridal emerged from bankruptcy less than two years later.
In July 2020, the company came out with matching face masks for brides who want to be safe from the coronavirus.
The chain is owned by private equity firm Clayton, Dubilier & Rice and maintains headquarters in Conshohocken, Pennslyvania.
David’s Bridal is a chain of clothing stores that specialize in wedding dresses, prom gowns, and formal wear.
David’s Bridal was founded in 1945 by David Reisberg when he opened a bridal boutique in Fort Lauderdale, Florida.
History
In 1972 Phillip Youtie bought the store and, over the next 16 years, opened 17 more stores.
In 1990 Youtie teamed up with his childhood friend Steven Erlbaum. Together they incorporated the company and launched the first “David’s Bridal Wearhouse” which was a 12,000 square-foot no-frills bridal store which offered about a 35% discount on wedding gowns.
By 1995 the chain had grown to 36 stores.
Today David’s Bridal is the largest retail chain specializing in bridal gowns with more than 300 stores in 45 U.S. states as well as Puerto Rico, Canada, and the U.K.
David’s Bridal also sells wedding accessories such as veils, shoes, invitations, and gifts.
In November 2018, the company filed for bankruptcy, unexpectedly locking all stores, with many brides unable to retrieve their dresses.
David’s Bridal emerged from bankruptcy less than two years later.
In July 2020, the company came out with matching face masks for brides who want to be safe from the coronavirus.
The chain is owned by private equity firm Clayton, Dubilier & Rice and maintains headquarters in Conshohocken, Pennslyvania.
So on May 14,2022 I went to David’s Bridal in 153 Route 4 West 07652 Paramus New Jersey. I end up picking a dress that I really felt in love with I said yes to it, that same day they gave me a veil as well so I can try on and I did felt in love with the veil it was beautiful breath taking but unfortunately they person that attended me told me that it was sold out and they d didn’t have any more but that we can try to order it on white the the stock go back up. Today Jun 01,2022 I go get my dress along with my coworker and again I love the dress I am so happy with the dress but I was so upset how we ask for help and the girls that was there didn’t want to help us then when there was finally someone to came to try to help us and I had ask for the same exactly veil that I had try on back in May 14,2022 and the lady had told me it is discontinue and they don’t sell any more. I had said is there any other veil I can try to order that will go with my white dress or maybe I can custom made it with you guys I will like something simpler same long as the one I had love and she responded with the David’s bridal don’t sell white veils at all that if I want a white veil I should order it threw Amazon like I so updated and very disappointed with this whole customer service like I think is so Unacceptable how they be selling white dresses but no white veil like if I new all this I wouldn’t had never ever order from David’s bridal or even recommend anybody to go this is really was unexpected 100% I am not even happy about the service or the fact that I got a respond that I should order my veil threw Amazon.
I have a suggestion about my David’s Bridal experience! #BevoBlues
Please contact me at your convenience!
Hello, I want to say that I am ecstatic with my purchase from David’s bridal, but I am not. Here is the scenario through the course of a few days.
Store# 124
Fox Valley S/C Area
4409 East New York st.
Aurora, IL 60504
Telephone (630) 692-1742
Alterations (630) 692-1749
JULY 31st, 2021:
Due to COVID-19, I have a ceremony at the courthouse first on September 10th, 2021, then a wedding on our anniversary next year. Davids Bridal was my choice and always have been since I was a kid. My appointment was on July 31, 2021, @ 3 pm. I was greeted and told to wait for the consultant as I browsed. I am so petrified and excited. The associate was Stephanie Bello which I will be calling SB for the remainder of the email. SB had me browse and directed me to areas on sale and so on, then disappeared. She came back after I looked some then asked me what I may want, we browsed, and she left again. It’s not a huge selection in my size and style. I don’t know where to go at this point. I saw across the way the bridesmaid and evening wear section. I went over there. Nelly Garcia (Store Manager) was organizing dresses and let me know what was on clearance. I asked her about the sizes of the dresses on clearance she said they would be final and no changes. The Store Manager, Nelly Garcia, then asked me the dress size and style I am looking for. Suddenly, SB popped up smiling as if she was here the whole time, standing next to the Store Manager. The store manager then told me that SB would come with a tablet and help me find a dress. Never have I done this before and did not know how the experience goes. Now SB was very attentive even after my cousin arrived. SB picked out a Chiffon wrap to go with the dress I picked out, and I found the dress that day! She left to see if we can get it in the Biscotti color along with the dress. I got dressed, and she came back and said that everything on August 3rd, 2021 will be ready. My cousin and I were in awe and quite happy. I agreed and went to the front to pay for everything. SB said that I could get 20 dollars off the dress and 10% off the shawl. My total was $119.01 with tax. We thought maybe she gave more discount and we were very appreciative. At check out, it took SB a long time to check me out. SB said that not On August 3rd, 2021, but on August 10, 2021, for pick up. I then asked SB if the dress does not fit right or I don’t like the color can I return it? SB told me that no returns after seven days of purchase. It went over my head at the time. I signed up for diamond status in the store through her tablet (Langon4@outlook.com, bet if you typed my user, I would pop up) SB gave me discounts wrote August 10th on the receipt. I left. SB never gave me anything else.
August 3rd, 2021
Something did not feel right when SB told me that the dress would not be ready for pick up on August third, but August the tenth instead. Everything explained made no sense! No returns after seven days of purchase, but I can’t pick it until eleven days? I called Davids Bridal to see if the dress was at the store. A woman said that the dress just came in today (August third). NO ONE EMAILED, CALLED, OR ANYTHING. I didn’t get upset. I just told her I would come on August 4th to pick it up.
August 4th, 2021
When I arrived, The dress was ready, and I tried it on in-room twenty-one. The associate Julie helped me zip but disappeared when I needed to take it off. Thankfully, some ladies across that were customers agreed to unhook the dress at the top for me. I was on the phone with three other people (my mother, aunt, and the cousin that went to the appointment) when I noticed I did not have the chiffon wrap. Figures it was at the front and proceeded that way. I explained to Julie the dress fit fine when she returned on the way; I am just missing my wrap. Her eyes got big, and she said, ok. When I went to the front, Julie explained that it was not there. I checked the receipt and noticed the wrap was not there. The wrap and dress were on my profile through the tablet and invoice with a belt sash, but she never ordered it. Julie said the wrap would not be in until October 2nd. A hindrance and not my fault. The whole time Nelly Garcia saw this, heard this, and did nothing. Julie said they had other wraps in Metallic pink and soft pink. I wanted to see how they would match. Julie acted as if she did not know to go back to the front to compare against the dress. I had to prompt her and ask her can we check on top of handing her the other wrap. Why would I carry it back to the front myself? After it did not match, she said the only thing she could do was email ( never stating who or what) which, probably won’t help. Never once tried to accommodate. I asked her could I get a Davids Bridal garment bag at least and not a plastic one? She stated that it is for wedding gowns, but I guess I can for the inconvenience. WHAT? I left highly upset my wedding is next month. My family is still on the phone; they are horrified at the issue that is going on. They told me to go back in the store and ask them to call other David Bridals and see if they had the wrap. Even if the wrap was in a different state, someone I knew could have picked it up and sent it to me. Nelly Garcia agreed and was on the phone. I went to the gas station to calm down came back a few minutes later. Nelly Garcia offered to take a dress that was 30 dollars and take the fabric to make the wrap. Acceptance, the dress was the same color, and the top layer was chiffon. She asked me if I would pay for it. ABSOLUTELY NOT! Nelly Garcia told me that the wrap was not on the receipt. I explained that this is not something I wanted last minute. It’s even in my profile! Why wouldn’t I expect this wrap and my wedding is next month! Nelly Garcia explained well in most cases people say they will think about it and come in later or another day. I explained what the hell does that mean to me? I came in and bought my items the same day. I am not an indecisive woman. I came in and selected what I like and get the damn thing purchased. My life doesn’t revolve around procrastination. She took the dress to the back without a word. I waited a while and another associate in the store praised Nelly. I just don’t care at this point, I am highly irritated. Especially, after telling me most managers wouldn’t even help me, I should be grateful. BULLSHIT! I am paying my money and didn’t get the full experience in the first damn place! I explained to her that I left the store TWICE, and NEVER received my hello beautiful bag and was never offered one. She grabbed me one and checked it. Filled the bag with items that were not there that should have been. I was gracious, but she never gave her name ( a black lady with gold and black hair). When Nelly Garcia came from the back, the wrap was on a hanger with tissue paper on top and in a tied garment bag. I untied the garment bag to look at the wrap’s entirety. The stitching was great, the quality was awful. I thought the stitching would be half-assed. The fabric itself had a run and a hole and was dirty in some areas. I don’t believe she thought I would check it. I wish I took a picture. I was so pissed. I asked Nelly Garcia if this was her wedding day would she wear this? She told me YES! I told her that was unfortunate, try again, I don’t want this. She said she wouldn’t. I told her to accommodate me and find the wrap. I didn’t care if it was in Indiana, Mississippi, Iowa, or anywhere here in Illinois. She typed it on the computer. Nelly said (finally, because she didn’t when I came back from the gas station) that it was not available anywhere! I told her I wanted a refund now! She told me immediately never to look at my receipt or profile once that after seven days, I cannot return it. That worried me that she would say that immediately without checking as if she knew. I asked her did you check? Do you even know when I purchased the item? She then checked and said, “oh”; it was four days ago. I got the receipt for the refund. On my way, I read it. It said reason: Even Exchange. I was thinking, why would it say that? I went back into the store and asked Julie to get Nelly Garcia. Julie wanted to help. I told her I did not want her to help me (she did not the first time). She left to get Nelly Garcia. Someone else came to the counter, and I said you were around the printing. Why is this here? She said she was in alterations, let her get Julie (before I knew Julie’s name). The thought that this was the one back there in alterations.I wanted to ask her about that awful wrap. I let that go. Julie came back, and I just went on and asked her why that was on the receipt. She told me this was just a prompt from the drop-down for reasons. This is the first prompt that pops up and they just select it. I told Julie that I guess you guys do whatever the hell you want in here, huh? I told her If I don’t receive my refund and have to go back to this store or show this receipt, period, this can cause problems, or I may not get it. Julie insisted on helping me look at this receipt and walk me through it. I politely told her I don’t want you to show me shit, get your manager. She left and got her manager. When Nelly Garcia came to the counter, I asked her the same thing. She tells me that the receipt does not say that. I stopped her quickly and stated that it does, and I can read. She said yes, I know, but it still means a refund because of the credit to my MasterCard at the bottom. She further explained that there are a few accidents here, is all. I told her I am full of nothing but you alls accidents! I need her to change it, put her name and reason on the receipt or something because I do not trust you guys to do your jobs. She did and then, to put insult to injury, provided me with the original invoice of the order. By the way, the wrap was plum, and the dress was too, originally. I had the color changed to Biscotti. That’s on the invoice so is the belt shash. By the way, why would you show me the names of your employees from the computer? Violation!
I do believe that SB knew the wrap would not be here on time until October 2nd. So she lied and told me August the 10th, everything will be here for pick up. That way, if I needed to return the dress, I couldn’t. They were not going to tell me it was already there. SB and Nelly were trying to secure that sale regardless of the mistake. All she had to do was tell the truth about the wrap, and I would have understood. I had an appointment on the 8th of September with my mother in Orland Park, IL. I had eight bridesmaids and eight groomsmen. My mother and aunt needed a dress. I was purchasing a traditional wedding dress ON THAT DAY! I would rather spend my money elsewhere because I don’t believe you guys care. My ceremony is ruined because of this. Thanks.
Sounds like your name should be Karen
My daughter is getting married October 17th, 2020. We decided to go to David’s Bridal, BIG MISTAKE!!! My daughter weighs 125lbs, they did an alteration on the dress she picked out, they altered it to a size 6, she wears a size 3 in pants, they asked us if we wanted to alter the dress again!! Really!! You can’t alter a dress twice, it will look like crap!! They then ordered a size4. When we went in and she tried it on, it was still too big, they had to alter that one. I had to pay for the alteration. When that dress came back, my daughter said she can come and try that dress on , on a Saturday, 1 week before wedding, they said they were completely booked up!! I then called corporate, the manager said she was going to accommodate my daughter and call the store and have them make room for that Saturday to try the dress on, that manager never did no such thing!!! If you say your going to do something, by god do it!!! These people are not professional at all!!! My daughter ended up going up there and just picked the dress up without trying it on. This has been the most horrible experience, I will not recommend no one to go to David’s Bridal!!!
Can you please give me call at 985-664-**** someone gave my dress away to the wrong person and my wedding is 11 days away please call please call I have have the worst experience in my life the hole year at David bridals in 3 situations..I will never ever ever refer no one here this is heart breaking
I would not take a free dress from this horrible company. During covid, a wedding I was expected to be in was canceled 3 times. I had not worn, opened, removed tags, or even take the dress out of the package. I requested to return it outside of the 7 day window and they did nothing to work with me. She just apologized with an automated response that they give everyone. Never again would I shop here for future dresses as well as my own wedding dress.
My wedding was canceled thanks to how my fiancé responded to my daughter after his son got Covid (Covid has brought out the worst in people). I had my dress for 20 days when we canceled. Tags still on. Tried on once (and I couldn’t even zip it!). No alterations yet. Was told I can only get a store credit. What the eff do I need with a bridal salon store credit????
Horrible horrible horrible. Broken promises. This company doesn’t care about there business. Don’t care about keeping customers happy. This company will not reply call fix issues. Won’t respond to bbb or attorney general. Send emails and then send promises that is nothing but broken.
My wife worked as the alterations manager at the Hampton Virginia store until last saturday morning at 4 am in the morning. She has turned that alterations shop around from the previous alterations manager. She enjoyed working there despite many times not being able to do the job you hired her for, being a manager. My wife worked through the whole Covid19 shutdown without help sewing masks and helping get appointments straight despite the dangers to her. The Hampton store hired a new manager who has no experience with alterations or sewing and in conversations with my wife said that our Governor Ralph Northam had only pushed the Hampton Roads area back into Phase 2 as a charade and that she hated the masks. She also wanted the alteration employees to not wear their gloves when performing alterations. She would go back into her office to avoid having to wear the mask , which meant little time left on the floor managing.
It took a lot for my wife to resign but that Saturday morning at 4 am in the morning was the breaking point after the mangers talk. She was extremely good with the customers and over 25 years in her own sewing business, not only managing it but the actual physical work. If i were the company especially after going into bankruptcies I would immediately call Kim who is the regional director and ask for some explanations on how the company let some one so qualified and loved the job get away because they had been taken to the breaking point. She in my opinion would consider coming back but only if the store manager were to be serious about the health of the employees.
There is big expense to hiring new employees.
I was watching tv and the new David”s bridal commercial came on. I was appalled! After all the negative response TGIF received frim their insertion of a gay xouoke in their new ad, I was shocked to see that your company did the same thing! Cudos for no kissing scene but still the inference. The man interrupted right before they kissed. I am getting married but I will NOT be purchasing any of the dresses, Bridal gown, Bridesmaids, flower girl, or Mother’s dresses from your store! You sgoukd have been more conscious of the backlash this advertising would cause and the loss of revenue you will incur.
My daughter’s wedding was 11/8/19 and I went to David’s Bridal in Freehold, NJ on 4/20/19 to look at Mother of the Bride dresses.
I found what I was looking for and I ordered the dress. I was told they’d have to order me a size up from what I tried on as the top was a bit snug. When my dress came in a month later I went to picked it up, and I tried it on. It was massive!!!! I’m pretty sure I called it a tent! I asked for someone from alterations to take a look as I was concerned it would not look right to alter it. I was reassured it would be fine and they would tailor it to me. I went for my fitting 8/27/19 and the tailor was pinning and pinning and finally she said there is no way I can make this dress fit you right, let alone how much it will cost you for the alterations. Then she says “you’d have to gain at least 25 pounds for me to make this fit you”. I started to cry, yes, a grown woman standing in the fitting room in tears! They got a manager and when I took the dress off we looked at the size. It was 2 sizes larger. They asked if I wanted them to try and get the dress in the correct size and at that point I did not as that is all I’d remember about that dress. I was told in April when I ordered the dress that once I bought it, there were no returns. So now I’m thinking I’m stuck with this dress and have to start over with only 2 months left. Jade T. the manager was great! She offered me to order something else or return it completely. I felt with only 2 months left let me give them a chance to rectify the situation. Katelyn F. was fantastic! I explained to her what I would like to try on and she helped me find a new perfect dress. I order the new dress 8/27/19 and Jade made my alteration about for 10/1/19 to be sure I got an appointment. I went for my alterations 10/1/19 and to no surprise, I was told I didn’t have an appointment as it was cancelled. Seriously?! Cancelled? Really? By who?. I feel like this team doesn’t know what they are doing! They made it work and put me in a room and the dress fit great, but it needed to be hemmed. I also wanted cups sewn in as I would not be wearing a bra and I was told I didn’t need them as it fit me. I wanted cups as it was an outdoor ceremony in VA and I didn’t want to look inappropriate. Finally the tailor said fine, fine? I was pretty annoyed. Why can’t I have cups if I am paying for them? I picked the dress up 10/25/19 after trying it on and having some minor adjustments. I should have checked the hem though….10 minutes before my husband and I walked our daughter down, I noticed my hem falling down. I had to scramble for a needle and thread to fix it. The hem was cut and it was all jagged and it was basically just tacked. There was nothing to prevent the lower edge from fraying. I paid $60 for the dress to be hemmed and I could have done a better job and oh right I did have to hem it myself again right before the ceremony. I would never recommend David’s Bridal as my experience was less than pleasant. Better training and better communication might help this store, but I am not holding out hope. Jade and Katelyn are the best thing that have happened to this store, but unfortunately they work at a very dysfunctional store. One of the most stressful experiences for me and I am glad we did not get a wedding dress for my daughter here.
Hi my name is Sharon Ingram and I went to the David’s and Bridal in Bowie MD on 6/22/2019., to purchase my bridesmaid dress for my best friend’s wedding in October of this year. The consultant (Emily) was preoccupied with about 4 other clients so I had find my own dress and when they called her to assist me, she was very short with me and when I asked questions she was even shorter. I tried on a larger size dress and it was too big so I asked for a smaller size and she brought me the same dress but a different style, so as I began to purchase the dress I asked her make to sure that she order my dress in the right style & number, color and size. Emily assured me that she did, I wasn’t completely sure that she would so I repeated the style & number, color and size. Emily was a little agitated, so I explained to her because of your store policy of no refund or return and the date that I was getting my dress which was a month before the wedding , I needed to make sure that she understood how important it was that there were no mistakes. However; I also brought the Bride who paid for her wedding dress and pick it up, and to my surprise the manager put her wedding dress in a clear plastic bag and not a garment bag because the manger stated that we sell our garment bags for $10.95. I was appalled that the bride who paid over a thousand dollars for wedding dress was put in a cleaners plastic bag. I have purchase gowns before but never did i received a plastic cleaners bag but a garment bag. Now on Wednesday June 26, 2019, I get a call from the bride stating that Emily order me the wrong dress and that it had to be reorder, so I asked the manager if she could email me my new receipt so that I would not have any problems when I pick up my dress, she stated to me that we don’t email receipts and that I can pick it up now or wait until the dress come in to received it when I pick up my dress. I stated to her that it the store was too far from where I live but she continue to say that they are unable to email me my receipt. We live in the 21st century and I truly don’t understand why a store is unable to email, I am so displease with the service at your store we came there with excitement and left feeling dissatisfied. The manager wouldn’t even honor the brides coupon that was given to her by your store and she spoke to a manager that morning who honored it for two of her bride maids earlier that day and stated to the bride when she comes in she could use it for the purchase of her gown. I feel that as a large corporation as David’s and Bridal is, every bride should feel respected and given the royal treatment and leave your store feeling well pleased, My daughter is about to get married and I truly wanted to take her to one your stores but I will never patronize your establishment again unless The bride Ms. Anita Jackson received an apology from your manager and a free slip to go up under her dress.
Sincerely A Displeased Customer
Hello,
I just bought my bridesmaid dress, at your Toledo, Ohio branch on Monroe street, for a wedding in August. I was looking forward to using the current promotion $25 off $100-$199.99 in order to purchase my gown, however, when I went to cash out my dress came to $99.95 without tax, $107.26 with tax. The sales person told me that my dress did not qualify because it was not $100.00 pre-tax and that I would have to purchase something else in order to receive the promotion. I was $0.05 away from the $100.00 and am unable to purchase anything else due to my financial situation.
I am a broke college student, working part-time and trying to make ends meet. This promotion would have been a life-saver, except I was unable to receive the promotion because my dress was $0.05 short of the requirement.
You need to change this and allow for a small difference in price, especially for those of us who have no choice but to shop at your store.
I would rate my experience today as 2 stars only because the two people helping me were supportive and helpful where they were allowed to be.
I came in to the Knoxville David’s bridal for a bridesmaid fitting. We were switched consultants 3 times. In between switching consultants we were picking our own dresses out(until near the end of the visit) instead of having a consultant help with finding styles which caused us to stay beyond the appointment time. I saw online that layaway is offered for merchandise over 75$. All of my bridesmaids choose over the required amount. We were then told that the layaway was for brides dresses only. We showed the ad that is online to the consultant that does not stipulate brides dresses only. It only states merchandise in the fine print. She said she had never seen that before and left it at that without trying to find out why it stated that. As we were finishing up with trying on our dresses our original consultant looked at my bridesmaids and asked us to move our belongings to others seats because “actual” brides were coming in. No one in my bridal party was demanding, nor rude to any consultant. I did not expect anyone’s undivided attention, especially considering I was not trying on a bridal gown today, and I know bridal gowns get consultants better commissions, and the store was getting busy halfway through the appointment. Today I was dismissed,ignored, and my bridal party was treated like they didn’t matter. I have never felt less like an “actual” bride than I did today, and my experience is to thank for that.
My wedding was in the U.P. of Michigan on 9/15/18. I had 6 bridesmaids. 2 in MN, 1 in MO and 3 in the U.P. I bought my wedding dress in Oakdale, MN. The store was great! We setup my account online for my bridesmaids to see the selection of dresses thay were able to choose from. The color was wine. The 3 bridesmaids ordered online. The 2 bridesmaids in MN an The one in MO (my sister) went into a David’s Bridal and ordered their dresses. I didn’t see anyone’s dress until I did my first see to my bridesmaids. When I walked out in my dress I was the one with my jaw on the floor. My sisters dress was the wrong color. There was nothing we could do because the wedding was going to start in about 40 minutes. My sister was at the end and she is the one everyone was looking at. I am not a bridezilla but I was mortified. If I want the coloring to look the same in my wedding pictures I will have to pay for the enhancements. Well, after my honeymoon I contacted the store in MO where my sisters dress was purchased. I explained what happened. First they asked how I didn’t notice before the wedding day. I had to explain again I am in MN and she is in MO. The the said she could exchange it for another dress or have store credit. I told them no. I paid for it by credit card and wanted her to take it back for them and get a refund. The allowed it. I was told that the girl that helped my sister was fired because she ordered wrong dresses for other people. My questions is this? Shouldn’ David’s Bridal be responsible for paying me for my photography charges for the enhancements. It’s going to be another $300 for all of that! Ugh!! So not right!
I have bought a dress at David’s bridal at Easton very rude at my first experience and second and third vista also when having alterations very rude then went back looking for three bridesmaids dresses very rude if I do known this I wouldn’t of bought a dress from you guys also online very rude and the one on sawmill Road I went to look for bridesmaids dresses very rude I believe that that you should do something to make my experience much better than it was asked for managers never was able to talk to one left several messages at the store at Easton add again last night because I supposed to go in and try my dress on after the alterations very Very rude my phone number is 614-584-XXXXX I would appreciate if I am manager or a corporate manager would call me back I would give bad recommendations to get a dress they’re very discouraging people you’re supposed to be Bill like you know you’re important I felt really bad so I did my bridesmaids
My future fiancé is a single parentless child and had many questions about the final fitting so when she called the David’s Bridal in Ontario (4410 Ontario Mills Pkwy, Ontario, CA 91764) to schedule her final fitting she, of course, had many questions; what kind of undergarments does she wear, should she push the final fitting date out because she is trying to lose a little weight. The lady who answered the phone yelled at her and told her that she could not help and cancelled her appointment and told her to go somewhere else and hung up the phone, this, of course, made my fiancé very upset and she called me crying and was so upset she thought her one special day was ruined. I just wanted to let you know that this unacceptable and I will make sure everybody knows what kind of customer service you offer. We now must pay someone else to do the final fitting even though I already paid for all fitting, I will make it a point to let everyone know what your store did to my future fiancé.
Starting at 12:15 today….. I begin looking through my emails to find a “reminder” about the wedding gown sample sale that David’s Bridal is having. I decide to take the time to look as I found a Melissa Sweet bridal gown (A125080495) regular price $1,100 for $248.98 with an extra $50.00 off on-line orders which ends on 7/23. Finally excited about a gown that I have wanted for quite some time I decide that I am going to place an order for the gown and take advantage of the “instant credit” with David’s credit card. Biggest mistake ever!!! I was approved in 30 seconds of applying only they don’t provide you with the account number so you can actually utilize the card to take advantage of the sale before the promotion ends. instead you receive an email stating what you were approved and that you will receive your card in the next 2 weeks. There is nothing “instant” about this process. I decide to call customer service another BIG MISTAKE to be passed to 4 different people. The first customer service person that I got after being placed on a “brief” hold basically reiterated the amount of credit and when I would receive my card. I stated that is not why I am calling I need the account number to place the order. She takes down my email address, social security number and phone number and then passes me along to the credit department in which when transferred I had to provide the same information over yet again and for the person to tell me they cannot provide the account number but they can give the information to a catalog representative that can place my order. The next person again I have to provide my social security number, phone number and email and she takes me through the entire order only to ask for my debit card number at the end of the transaction!!! WHAT!!! I explained to the person I DONT have it which is why I have been transferred to yet another person to place my order. She became very nasty and said I have to transfer you back to the credit department in which it was an automated message again stating the credit amount……. Great sale…… After being on the phone for over 1 hour, providing my personal information to 4 strangers whom I have no idea what they did with it….. I ended with no account number and no dress ordered. A simply disappointing experience that probably could have been avoided if you invested communication and training with your teams. Get it together David’s Bridal!!!!!
Outstanding customer service , that is the only way I know how to give recognition to two women who represent your company with Grace , style but most of all concerned for your customers. Tania Montoya store manager of your Riverside Store and Danielle was so patient so loving so kind. Danielle did not stop helping me until we found the perfect dress . I am truly grateful to these women my daughter Monique West will be getting married August 12th in New Orleans Louisiana. By the way she bought her beautiful dress at your Baton Rouge store unfortunately they were not as kind to her in New Orleans. Like I express before your Riverside employees were outstanding when I needed them the most. I will never forget my shopping experience with your company thanks to Danielle and Tania. WHAT A BLESSING THAY WERE!!!
I sent a two page typed letter, two months ago, to David’s Bridal in Colonie, New York about what I consider to be fraud. It was a serious letter, which they haven’t bothered to respond to. I have purchased all three of my daughter’s wedding dresses at David’s and I have seen first-hand what is going on as a money-making scheme. If I knew this, you might ask, why did I keep returning to David’s? I would have to say, I wanted to be sure and discover if what happened to my first and then second and now third daughter was really a pattern and I like the choices of bridal gowns. Unfortunately, I believe what is going on in this particular store in Colonie must be looked into and I should be answered, and in my opinion recompensated for deceit. My daughter’s name is Myleah Misenhimer for your reference and her wedding was on May 26th of this year. Both she and her new spouse are lawyers in the Albany, New York area and I thought I would be friendly and write a letter instead of letting them handle it. I am getting angry now.
We live in Woodbridge, VA. My granddaughter’s mother bought her bridesmaids dresses and her wedding gown at David’s Bridal. The purchase was difficult (they said she had her bustle when she didn’t and had paid for it. The customer service was horrible and they basically called her a liar even though she had proof and witnesses.). But that wasn’t the worst of it. She took her gown home and a few weeks later their home burned to the ground. They lost everything they owned making it out with the clothes on their backs. Insurance will only reimburse a portion of the dress; and not in time for the wedding. David Bridal’s generous offer? 10% off. Disgusting. Way to take advantage of another human’s tragedy. I posted an unfavorable yelp review and received an unhelpful and uncaring response of, “We’re sorry you are not happy with our offer. If we can help you with anything else, please contact us at DBcares.” DB definitely does NOT care. Buyer beware & AVOID.
Worst decision I ever made was to go to David’s Bridal for a dress they are dishonest and only out to cheat customers out of money. I could not find a dress that looked good on me in the store. I had shown the sales representative a picture of a dress I saw on line but they did not have it at that store. She was nice enough to call another store to see if they had it in stock at the other store and they did. However the store was about an hour away. I was told that instead of me taking that long trip they were able to mail me the dress from the store directly to my address. I inquired as the returning the dress if it did not fit correctly and I was told that there would not be a problem returning the dress if it did not fit as long as no alterations were done and the original tags were still on it. They were quick to take my money and concluded my purchase. I received the dress and it did not look good on me nor did it fit properly. I attempted to return the dress to the store that mailed it to me. I was informed by the manager that they considered it a final sale. I informed her that I was not told that it was a final sale item at the time I purchased it. Cynthia R who assisted in store I was in and the representative, Ashley Y from her store in Lake Grove NY that took my money over the phone never stated it was a final sale item. I informed her that both staff members told me there would not be a problem returning it as long as no alterations were done and the original tags were on the dress. I showed her that the original tags were still on the dress, no alterations had been made and the dress was in its original packaging. She stated they do not give refunds. She stated that she would be willing to make an even exchange for any merchandise in the store. I told her that would be great if I had the need for another dress or any of their other items but I don’t have any use for them in the near future. I stated that if they don’t do refunds then I would be willing to accept a store credit and I was advised that they don’t do store credit. I reiterated that I was not told that this was a final sale item and if I had been told that bit of information or that I was unable to get a refund or store credit then I would not have purchased the dress over the phone. She stated that It was not her problem that I was given incorrect information and that they do not refund money or give store credit. She stated I could either get stuck with a dress or exchange it for other merchandise. I told her that I did not need to exchange a dress that is useless to me for other items that I’m not able to use. She stated it wasn’t her problem. They don’t refund money or give store credit for any reasons. I stated to her so it’s ok for your staff to lie and deceive your customers and that they taught to deceive and say whatever it takes to make that sale and get that money? She did not answer my question. The manager’s silence says it all I will never shop their again.
worst mistake i ever made was using davids bridal for alterations.
They charged me over double the cost of the dress, and after all that
when i picked up the dress the alteration WERE NOT FINISHED!!!!!
Plus, they shortened the dress 2 inches too short, i called over and
over to speak with someone, multiple times they took down my name
and number, never to hear from anyone. Last minute i had to pay another
alteration shop for emergency alterations. DO NOT USE DAVIDS BRIDAL!
Beyond disgusted with the way this corporate company handles anything…from trying on dresses to speaking with the customer service mangers. I’m still waiting a month now to hear back from a manger about my experience and even with calling every other day, I still haven’t received a phone call. I would never recomend them and if I don’t hear back soon, I’m filing a suit against them.
If I could give this place no stars I would. I purchased a Bridesmaid dress for my cousins wedding on 06/04/2017 at the Florence, KY store, found the dress, paid for it and was told my dress would be in the 2nd week of August. The months went by and I finally called, since they NEVER called me. I was then told I would get my dress the end of August.. Here we are on 09/05/2017 and still no dress, no call EVER explaining to me why I am waiting on my dress that I already paid for. The ladies keep saying, they have never missed a wedding blah, blah… My cousins wedding is in one month. Everyone else in the party has their dresses and they actually came a lot sooner than their expected date of arrival. Here I am, the Maid of Honor and have NOTHING!!!! When I called over the weekend and told them my thoughts they then told me, the style dress I picked they were having problems with it and the colors not being the right color. My dress is wine color, I asked if wine was a color they are having trouble with and they said no.. Well why tell me that then? Also, when I went to try on dresses my first time, when I left, I had a bed bug crawling on me. TERRIBLE place!!!!!!! Here I am with a dress I paid for and no dress or no call from the place with any kind of explanation. Great job David’s Bridal!
My name is Rhonda Glass and I purchased a wedding dress for my daughter on July 15, 2017 at David’s Bridal at 5957 E. Virginia Beach Blvd, Norfolk Virginia. I purchased it at your store because of your good reputation. I ordered a size 20 W because my daughter is pregnant and the wedding was scheduled for October 21, 2017. However, I told your employee the date may be changed to November because of the deployment of her fiancé ship. He’s stationed aboard the Aircraft Carrier Abraham Lincoln and our schedule has to hinge around his ship.
On July 29th I received an email that the dress was in and ready for pick up (See attachment). My daughter and I stopped by the store on July 31, 2017 to pick up the dress. While my daughter was looking over the dress she noticed the wrong size had been ordered. The store manager, Linda G (goes by Lin) came over to help and did a refund on the wrong size dress. Lin then took the refund and ordered the size 20 W dress (See attachment). We also set up the first alterations that same day for Aug 21, 2017 for the dress.
On August 12, 2017 I received an email (See attachment) that the dress was in and ready for pickup.
On Aug 15, 2017 my daughter and I went to the store to pick up the dress. Debra, who was working at the check in counter, asked one of the employees to go in the back to get the dress. On her return she kept saying that the dress was nowhere to be found. I showed the lady the email that came to me saying the dress was in. Three ladies proceeded to look for the dress and they could not find the dress anywhere in the store. Then the manager of the store came with a piece of paper showing us that someone picked up her dress yesterday on 8/14/2017. I told her that was not possible, the only ones who knew of the dress being purchased here was my daughter and I. The manager then continues to say that someone signed her name. However, the signature on the bill was not my daughters hand writing. I asked the manager what they were going to do about this and she said nothing that nothing could be done about it. I then told the manager (Lin) that something was going to be done about it because they let someone walk out of the store with my daughter’s wedding dress. My daughter is now extremely distraught, keep in mind she is 18 weeks pregnant and I’m trying to keep her calm while I’m trying to deal with everything the manager has kept saying that nothing can be done. The manager (Lin) was very unprofessional! My daughter even tried to talk to her but all she kept saying was mam, mam. She would not even give my daughter the time of day to speak and she’s the bride.
I asked the manager (Lin) if they check ID’s or receipts when people come in the store to buy things and to pick up dresses since they have very expensive gowns in the store and she told me they do not. If this is the store policy anyone could walk in not show ID or receipt and pick up someone’s expensive bridal gown. I then asked her for the number to corporate office she told me that she did not have it that she only had a direct line. She told me to look it up on the internet. I did just that while still standing at the counter, I called the customer service number at 1-844-400-3222 and spoke to someone who identified themselves as Breana and told her about the dress getting stolen out of the store. She said that she was going to make a report of the dress and have someone get back in contact with me. I then asked her if the store policy were if they are supposed to ID people when picking up and she said yes they are. I then told her that the store here does not do that according to the manager (Lin). She was really surprised. While on the phone my daughter was asking Lin if they had cameras in the store and she kept getting ugly with her so I got off the phone with Breana as Lin was telling my daughter Christina that we needed to stop being loud in the store because there were other customers in the store and that if we didn’t she would have to call the police I told Lin to go ahead and call the police because what this store did was wrong that someone stole a brides dress whose getting married in a few months.
Lin then left and went to the back, when she came back she said that they would give us a refund check for the amount of the dress and that the check would come in the mail and would take over 8 weeks to get. I was like, are you kidding me, no you are going to order a new dress for her and with the problems that we have had we should get the alterations done at no cost. She told me that she could not do that. She said she was going to do that because she wanted to. We never asked her to give us a refund we needed the gown. Then she left again and went to the back and then came back to the front of the store and told us that she would order another dress that Brandon from corporate said to give us a refund check for $120.00 (see Attachment). She also said that Brandon would expedite the gown to the store to get it there faster. I told her that this is no way to treat a customer and that further action would be taken. I also told her that when the dress comes in that we will be there the same day to pick it up and that alterations will be discussed later because I think with a dress getting stolen and putting a pregnant bride through this trauma for the second time, alterations should be given to her free of charge it was not her mistake it was the employees of the store and the manager Lin was very rude. I told her that this is no way to treat a customer and that further action would be taking that corporate would be getting a certified letter and a police report will be filed and I could take it even a step further and call Wavy TV 10 on your side. After she ordered the other dress she handed me the receipt for it and she asked us to leave the store which my daughter and I did.
Thank you for your time in this matter.
P.S. we have been dealing with this since July was told we would receive a refund check on 50 percent off of her dress still have not received one yet or a email from anyone I have called them and they keep telling me that it is going to be sent out still nothing and it should not take this long to get a refund check in the mail……
Good morning,
I just had my alterations appointment for my October 14th wedding this year. I just want to say I think it’s absolutely absurd the amount David’s Bridal charges for alterations. I’m a size 4, I ordered a size 4 dress. I barely needed the dress taken in, the shoulder straps raised less than an inch, needed it hemmed, and have bustles put on it. This cost me $639. $639 when my dress cost a little over $900. That’s more than half the cost of the dress itself. I understand the $150 for the hem and $159 for the bustle, there’s 3 layers to the bottom of my dress and I have no problem with that price but the rest is a complete slap in the face. Now, had I known it was going to cost this much I would have found a seamstress months ago to give them time to work with the dress, now I’m faced with no other choice because it’s 2 months before the wedding, no tailor will take it with that short of time for a dress when the fall is a busy wedding season. David’s Bridal is an absolute rip off with the alterations, you charge $80 here, $65 here, and add it all up. I’m EXTREMELY upset with this considering when I bought the dress I was told by the saleswoman that I would barely need any alterations so it wouldn’t cost that much, that’s the exact words I was told, and I haven’t gained or lost weight in the time since buying the dress. Additionally, the person who did my alterations made it pretty clear she didn’t want to be there and that I was a bother to her to even have the appointment. I’m extremely disappointed in this and can guarantee I will not be returning for future purchases after the wedding.
My wedding is scheduled for july 29th. I went to the San Diego store in January, found my dress and placed my order. A month later, i got a call that it was ready. My maid of honor picked up the dress for me and stored it at her home. Last week, i tried on the dress for alterations and noticed my dress was dirty, torn, ripped and the back hook was straightened out. I immidiately called my store and spoke to Kristi who asked me if I could bring the dress in. When i arrived, she told me that the dress i ordered was no longer being made and when the order was placed, the rep didnt tell me this. The dress i received was a store sample!!! And they also failed to tell me this was what i was buying!!! Had i know this, i wouldn’t have ordered this dress! I was primised a perfect dress within a week. Yesterday marks the week and i had to call the store to ask about my dress. And of course, they havent received it! My wedding is 3 weeks away and i have NO DRESS!!! I am angry, upset and out of words for what i received. I chose David’s Bridal for the cost of their dresses. I love a good nargain, but i refuse to look like a cheap, dirty Bride!!!
To whom it may concern:
The intention of this email is not to get anyone in trouble or to satisfy the disappointment we have in Davids Bridal. I would just like to never hear of this situation ever happening to any other bride or customer that has put their trust into your business.
February 25, 2017 My daughter and I made an appointment and came to Davids Easton to try on wedding dresses. Carrie was very kind and seemed more then willing to help Gina with her vision and what she desired in a wedding dress. Carrie took her time and came to us with several ideas and choices. She was able to narrow down with each dress, Gina’s dream dress. Then after about five or six dresses…Carrie found it. My daughter and I fell in love with the dress! However, it was too small and we would have to find a larger size. Carrie found one off another store’s clearance rack and assured us after much conversation that it was white as Gina wished and a size 10 as needed but that since it was on the clearance rack it would probably need some repairs. We were very hesitant and concerned about not seeing the dress. The employee that was assisting with the order as well as Carrie were very convincing and seemed very sincere that everything would work out. We knew we would have to wait til June to hear anything however we were also told since it was coming from a local sister store, that it would probably arrive much sooner than that.
June 21, 2017 A voice mail was left on my daughters phone from Beth at David’s Easton asking Gina to call her back about her “special order”. Gina tried to call her back quickly a couple times and never was able to talk to anyone, until that evening she talked to someone that verified that her dress was there and told Gina she could come in at anytime to pick up the dress.
June 27, 2017 Gina and I arrived at Davids Easton at 6:00. We gave Gina’s name and said we were there to pick up her dress. The first attendant looked her up on the computer and looked very puzzled. Asking what nationality our last name was and making small talk with us while she waved and asked another associate to help. Eventually, two more associates were also looking at the computer, (finding out later that Sarah, the manager was one of them). Sarah looked up at us and said the dress was not there and that it had never came in. She said that someone noted this on the computer. Of course we went through the obvious questions as to how this could happen and why were we told the dress was in. The situation became tense and upsetting. Sarah would repeat herself a few more times that the dress was not in. She also said she was not involved in any communications and that we would have to discuss this with Beth, the manager that would be on the next day. After a bit more conversation that did not make my daughter or I feel any sort of satisfaction or comfort, we asked for our money back and for Beth to call me directly the following day. The rest of the time spent in the store that evening only led to more ill feelings and more questions that would be unanswered and were met with discouraging looks and expressions from Sarah. When I returned home and had some time to think, I called Sarah back to ask if we could see the dress that may have been too damaged to repair and sell(one of her explanations that may have prevented the dress from making it to the Easton store) She would only tell me it would have been taken off the stock. I also asked her why the store would have charged and taken my money before receiving the dress that was supposedly available to us. She again reminded me that I would need to talk to Beth the following day. The next question was met with some resistance however she gave me a straight answer to…I asked why did we not know before all this time, that we did not have a dress…she replied I do not know. She added…we do look into other stores to see if we can fill the order, and that takes time. The remaining minutes of our conversation led to her refusing to give me the district managers full name or contact information. I was obviously upset by this and asked again for at least her name. She said Belinda. Then I asked for the managers name that I would be taking to the next day, she stated Beth Rocks. After re-asking for Belinda’s last name she said I would have to ask Beth. However she eventually told me Browning as Belinda’s last name.
June 28,2017 I had not heard anything from Davids and it was well into the afternoon. Sarah had assured me she had everything right on the desk and that Beth would be calling me first thing. I called and Allison told me that Beth was in a meeting and that she would take my name and number and ask Beth to call me back. This happen three times throughout the day until the last call I made well into the evening asking for the District managers phone number. Allison said she would have to go ask because she was unable to find the information for me. I was on hold for 19 minutes, when Allison answered my call using the name Katherine…she had picked up my line by accident. I called back shortly after that and Allison said she could not reach any managers because they were all in meetings and she had to ask them for the information I was looking for. At 8:30 approx., Beth called me from her cell phone on her way home from work. She stated she had been in meetings for twelve and a half hours and her husband was wondering when she was coming home. We proceeded with the same question and answer sequence concerning how this could have happened with my daughters dress. She answered with the exact same answers as Sarah and said she could not look up anything concerning the sale since she was in her car and had no access to a computer. I told her that I had tried to reach her all day and that I was told she would call me to discuss this situation. She proceeded to remind me she was in meetings all day. The question on how to get in touch with the district manager was met with the same resistance as with Sarah. Beth told me she could not give me a number but that she (DM) would be at her store tomorrow and I could reach her there. I then asked for the District managers email so that I could reach her that way…Beth gave me her own work email instead and stated she would pass it on. She was insistent that she has tried to help me and that she took the time to call me on her personal time to help. I knew I was not going to be able to discuss this with her as her tone had become short and with me. (My opinion)
June 28, 2017 I did not have any contact with anyone from Davids Bridal today, however my husband called the store on Sawmill. They were so apologetic and asked us to contact them to give them a chance to make things right. They called and left me a voice mail stating the same. So, the fact that no one from Davids Bridal has gone in any direction to rectify this with my daughter and that the whole ordeal has been met with rehearsed excuses and obviously discouraging views, should we conclude that this is how Davids Bridal does their business and how their employees are trained to handle business?
Thank you for your time and I really hope this is used as an example on how not to do business in the future.
Sandy Ebetino
sebetino at gmail.com
I bought a bridesmaids dress for my daughter n when received it was all wrinkled, as it is we paid around $216.00 for a dress that needs alterations wjich are not included n they charge $60.00 dollars for alterations…Called the place n was told that I had to pay for the ironing if the dress that it was not their fault how merchandise was shipped.. It is so ridiculous that the price is high n plus we have to pay for alterations which I am not habong them do it cause of the high price n plus they don’t care if the dress u pay for up front is all wrinkled.. Not happy at all about the customer service and the quality of the merchandise when received..will let oeopke know about this experience…
My daughter had and appt. yesterday 6/25/17 at your Central Avenue, Albany NY store. Her appt. was for 10:30 a.m. and we arrived 15 minutes early. We waited outside conversing which was not a problem as other bridal parties gathered after us and did the same. At approximately 10:45 the doors were finally unlocked and we were let in like a herd of cattle with the sales personnel saying come over here etc to sign in and have their “consultant” assigned to them; ours was Paisley. While she was pleasant initially, I could see that her enthusiasm decreased with every dress she had to retrieve. When 12:00 approached, it seemed to be even worse, as her appt. time was overextended, as it should be due to being locked out.
I am so appalled and disappointed in our experience at your shop, mainly saddened for my daughter who was very nervous yet excited about her very first wedding dress shopping. This cannot be undone and totally blame David’s Bridal and staff.
There was such an undertone of stress between all of us and we were all thinking the very same thing as it turns out when leaving the appt. and discussing the entire experience in detail over lunch.
Your staff to include the manager should be better trained, especially when dealing with a bride. Our consultant did not have an “eye” if you will for my daughter’s taste or body frame. I felt as if we were at a chain store with a salesperson to simply check you out.
The dressing rooms are smaller than expected, no mirror for the bride to see herself before coming out to her companions and mirrors. It was as much a surprise to her as us seeing each dress. Totally unacceptable. The consultant barely helped to dress or hand up the unwanted dresses.
Her dress size was not available, two sizes to large so it was very difficult to actually imagine the fit of the dress. Other stores had it but could not be sent internally so she could try on her “true” size. Staff unsure as to whether that style would be restocked as their inventory is basically a crap shoot if you will. We were advised that we would have to order it and it would take 12 weeks. The seamstress also came out with the consultant and store manager and all three concluded that the dresses are usually “stretched” out from being tried on so often… really? I have never, ever heard of that in my 59 years.
This was the absolute worst experience ever. We have made an appointment elsewhere, in a smaller, more personal boutique and will look at that experience as her “First”. We will use David’s Bridal as a gauge of what we DO NOT WANT in a consultant or store.
In conclusion, David’s Bridal has lost the business of one wedding dress, two mother of the Bride/Groom dresses, one flower girl and 4 bridesmaid dresses.
I will never recommend your store in Albany or anywhere else for that matter.
I am filing a complaint for store 0024 (Duluth GA) and want a FULL refund. I had the worst service of my life there, being neglected in store and humiliated. I want a full refund for my dress ($137.75) or I can file a claim in small claims court. I went into the store today about 2:20pm on 6/24/17 to pick up my exchanged dress. I was shown and left in an abandoned dressing room area. No one came to assist with my dress. I had to go to the front to ask for assistance, with my underwear in plain view. There were children and a male there and it was so humiliating for NO ONE to help me in the dressing area. The assistant who helped with the zipper did so in the open with all of the customers and their families AND YES, the boy that was there! I was totally embarrassed and in disbelief! I went back to the abandoned area to check the fit which needs altering. After waiting again and no one coming, I went back up front to ask for assistance AGAIN. The assistant at check-in, proceeded with unzipping my dress in front of all of those people there. No dignity, no respect, no opportunity for modesty. I was in tears. I was so shocked that I went immediately to the dressing area, took off the dress to leave. I requested and spoke with a manager on my way out, who stated that she is sorry but that she has only been there 2 weeks. What does this have to do with me being dressed and undressed in front of customers, others family members and males? David’s has a no return policy but I feel this gives the stores the ability to treat customers any kind of way as they’ve already received YOUR money. $137.75 is a significant amount of money. I would like to be able to take MY money to purchase a dress at a store that treats people with dignity and respect, where my modesty is not compromised. I am VERY sure that there are CAMERAS in the store that will corroborate my experience. Sad thing is, this happened to me on 6/10/17 at this store as well but there were not as many patrons in the store that evening. I saw the reviews online but did not want to believe these. My friend, Alicia Nevius, who purchased her wedding dress at the Davids Bridal Buckhead location, was not aware of the bad reviews online. My friend’s wedding is 7/8/17 and I have witnessed her be neglected at several of her appointment. She went for a post-alteration fitting last week and they cut her dress too short. The service is scary and the treatment is disgusting! Would you want your mother, daughter or sister to be treated in this manner after paying for a dress? I can say, service was ok BEFORE purchasing the dress. The stress and humiliation alone, from the 6/24/17 visit has made me sick to my stomach. I again, just want to be refunded for this dress, which is still new with tags, in the same condition that it was shipped to the store in. I don’t want apologies or discounts because I won’t do business with people or a company that doesn’t respect me or treats me with respect! I would NEVER recommend Davids Bridal, even to a bride on a budget! (Especially the Gwinnett, Ga or Atlanta, Ga locations) I am hurt. I am disappointed and most of all disgusted that I was NOT good enough for someone to help me dress and undress in the room I was escorted to and I will not stand for giving any company $137.75 for a dress that does not fit but cannot get taken care of because of the treatment I’ve received that is ON CAMERA! I will give this matter 2 weeks to be resolved. Your companies tend to be TOO BUSY for those who’ve already paid. I will bring the dress to small claims court on the day of the hearing. Thank you.
Tuesday, 5-9-17.. Today , I, who am very handicapped, traveled from my home in New Jersey,,to your store on 6th Ave. in NYC, arriving, at 6PM,, for a prearranged 6PM wedding gown fitting appointment, with my bride to be granddaughter, Erica Gilman.. Erica verified that appointment by phone yesterday, on Monday 5-8-17 , The gown was ordered on 4-8-17, transaction number 03087552,. After waiting yesterday for 27 minutes, we were ushered into a room, waited another 1/2 hour, and were finally told that the gown was not in the store, and had been delivered by UPS, yesterday on 5-8-17, WITHOUT AUTHORIZATION, since no one is at home during the day, , The assistant manager, named Ashanti, then LIED, telling us they had no knowledge of the fitting appointment, although my granddaughter called verified it yesterday, She was very NASTY and dismissive, ignored us, and refused to discuss the problem, or even tell us who to speak to. She finally referred us to the alteration manager, named Kimberly, who was very nice and acknowledged that she did in fact have a record of the fitting appointment and did not understand why the gown had been been given to UPS to deliver. .We contacted UPS and asked that the gown be returned ASAP to the store on 6th Ave , BUT WERE TOLD THAT COULD TAKE UP TO 5 BUSINESS DAYS, AND OF COURSE WE HAVE NO ONE AT THE STORE TO VERIFY THAT THE GOWN IS ACTUALLY BACK THERE. Hoping that it would be returned quickly, Kimberly gave us another fitting appointment for this Saturday May 13, at 2:30..
Who will assume responsibility for this mistake and gross inconvenience?
Your merchandise is very nice but your customer service belongs in a trailer park.. It appears that your left had doesn’t know what you right hand is doing, or even knows that there is a right hand.
I would like to hear from a corporate executive as soon as possible to be sure that someone is attending to this problem. in a professional and responsible manner.
Marilyn Lerner
..
This is what we experienced at the David’s Bridal in Kalamazoo Michigan Postage store.
My daughter bought her prom dress here. She was told when she bought it that it had a rip and it would be fixed. Fast forward to less than a week before prom and she finally tried it on sure enough there was a rip in the seam that was never fixed. She took the dress to the store after school the next day and explained to one of the staff that it had a rip and it needed to be fixed. The staff member was extremely rude. She looked at the dress and told my dtr that the dress had been worn and was stained so they would do nothing about it. I get a call from my dtr crying. I drove to the store and spoke to the manager who told me that the dress had been worn and was stained and nothing could be done. I asked her to show me the stain and she pointed to a few areas. Those areas were part of the pattern not a stain. I actually had to get loud and rude and demand that Corp was called to resolve the issue. Two hours later my dtr left with a new dress as the other stores that were called ( instructed by Corp) either didn’t have the dress or the ones that had the dress the dress was defective. My dtr worked to pay for that dress herself, it’s her senior prom, and to be sold a defective dress then be treated so rudely is horrible. We will never return to that store and I will be telling every mother I know about this incident. If I could give you ZERO stars I would!
My experience is like none other. I purchased my dress and put half the cost on the David’s Bridal credit card with the 6 months at ZERO interest if you pay in full. On the 6th month I called to make a payment and they made it very difficult to do so and told me to use the automated sytem. Then I called the automated system and it wouldn’t recognize my zip code. So I ended up calling back to speak with a rep and advising them that I did not want to be charged the finance charge and asked them why is it on the bill. She said she would waiver the $100.95 and then she proceeded oto tellme my PAY OFF amount was $465.95. I called the automated system again and finaly was able to make the payment for balance in full. THE NEXT MONTH, I get an invoice for $565.95….. WTF!!!! Then when I call in, they’re telling me I’m responsible for the interest charge of $100.95 and there are no notes about the fee waiver. I asked them to pull the call, and they declined my option saying there’s nothing they can do about it. Then I request for a manager and they stated, ‘that’s why you got transferred to me!’
I asked for her manager and they placed me oh hold for 40 minutes and then Detria came on the line to advise that the calls were not all recorded and there are also no notes but she can see the time stamp of me making contact with associates and said that she will coach them to not give incorrect information, but that my contract was with David’s Bridal and not them, so even if my call was recorded and she heard the rep tell me incorrect information I am still responsible for the interest on the card of $100.95.
This by far has been terrible experience and will not recommend anyone here in the future and I will be reaching out to Corporate
To whom it may concern:
I recently visited your location in Spokane Washington and purchased a dress for my wedding not one dress but two. I also purchased two bridesmaid’s dresses, and two flower girl dresses and they woman who helped me did not do her job.I had two the first woman was amazing and I believe her name was Rachel but I cannot be positive on that, the second woman I believe was named Becky a manager. Okay so I ordered two dresses a blue one and a white one for myself I am a bride I was never measured the dresses were ordered in a completely wrong size. I am a zero or two they were ordered in 4 they were humongous. At first she said what do you want me to do I can’t go back in time and fix it I can only deal with what you got now. They also told me that I would not be able to receive a refund that the only thing I could do is trade for a different dress. After a while they offered to fix them but even being altered they would look ridiculous on me. And there would be no need of altering the dresses if the woman had done her job in the first place and ordered the correct size. I am very angry about my service at this store and I will never go to another David’s Bridal again and I will never recommend it to another bride again. I’m from out of state and I had to travel 8 hours just to go to your store and I had to travel an extra 8 hours again for the mess up. Your wedding is a woman’s most important day and I was seriously disappointed with your store and the way they handle their customers. My bridesmaid dresses have also been ordered in an incorrect size as well and they were also failed to be measured luckily the woman said that she would pay for all shipping in concerns of my dresses on the fact that they will have to be shipped back and reshaped to me in the proper size but yet like seriously this was the most ridiculous experience I’ve ever had and your store is horrible
I seriously recommend that you get a handle on your Spokane store and your employees or it will no longer exist I can’t believe the horrible service offered there at that store by your employees Rachel was the nicest woman there all the other women were uptight stuck-up and rude to their customers and not doing their job
Yesterday whent to the store in Spokane Valley to check for a brides maid dress.
The girl in the front desk will not let me get in , witouth my info first.
When I ask why she simply said is corporate they want to know how many people come in.
We look for 2 hours and none of the employees even a knowledge our presence.
When I ask if we can order from their online catalog she simply said do it from home.Sof the Some of the desses on store where with pit smell or small snags they did not have great selection for smaller sizes.
What a Disappointment Dissatisfied Customers.
This is the worst experience ever David’s bridal sold me a dress Friday full price Sunday morning they send me an email the same exact dress almost $120 less do they cooperate to refund the difference no!
Good morning and Happy Friday. I am a current employee at the Woodbridge Store 101 and I have not received a pay check since February 3, in my application it shows that I have been paid and as of today every week for last month I have been given the running around by my General manager that there was a mistake in payroll they deleted my new account and left my closed account and check (dated February 17 got return) well as of today pay day again, none checks have been deposited in my account nor have I received any email or call as to where the checks are. I stop going to work even when I need to work due to the fact I have not been paid at all. My rent was due march 1st and I have till march 5th , I stopped by store last night and they assured me all is taken care- I beg to corporate to take action and see if they can overnight or fed ex my checks, if they are not going to direct deposited them. Please I have bills that I need to pay I am 61 years old, and I hate to have to seek legal advise for something as simple as get my paychecks owed to me now.
Sincerely, Janet
Hello Janet I am a current associate having this exact same problem I’ve been a month with no pay. Every time I call payroll they are telling me to wait longer. I have rent and a car note all due that I’m currently waiting on two paychecks from David’s to cover. I love my job I just refuse to continue to work without getting paid. First the issue was that my ” routing number” was incorrect and got changed without contacting me, which I have proof from my bank that it wasnt the correct number, then somehow my address was changed and my checks were sent back to corporate. I feel like someone isn’t being honest with me and I feel as if they aren’t taking the situation as serious as it should. Has your issue been resolved and if so how did you go about getting it handled ?
This is the letter I will be faxing to Davids Bridal Head office shortly.
Hello
I wanted to send you an email about my experience at Davids Bridal. Before I get started, I did want to say that Holly at the Scarborough location was very sweet and helpful with all the issues that arose. Still doesn’t make the experience any better though. I came in with my family and bridesmaids for a bridal dress hunt and a bridesmaid dress hunt in January 2016. We started with my gown hunt. My handicapped grandmother had a very hard time in the store. We eventually found her a seat and a seat for my mother and I started trying on gowns. One thing that bothered all of us was that the staff in the store continuously walked between my family and myself as I tried on dresses, just so they could hurry to another bride or bridesmaid to help them try on their dresses. My grandmother was LIVID about this. All my bridesmaids were forced to stand up…one has hip problems, one has knee issues and they were forced to stand. There is also only 1 bathroom for the entire store and in order to get there, my crippled grandmother had to walk with her walker through other appointments (between brides and their families, very slow walker by the way) which is what we despised during our appointment). 1 1/2 hrs is not enough time to shop for wedding dresses so I had booked back to back appointments with the bridesmaids appointments so we had 3 hrs to look for things. After 3 hrs or so we still were not done and the consultants kept looking at their watches repeatedly as if we were wasting their time. We had to BEG them for more time. The salon was practically empty so we were a little confused as to why we couldn’t keep looking. I did eventually find a dress that I liked and decided it was the one. My niece found her junior bridesmaid dress and one bridesmaid found her dress. All 3 were ordered and we left the shop. I get an email about a week and a half ago that my dress is in. But also thought that was REALLY fast…….red flags! So this past Friday I decided to go pick it up from the store. I gotta tell ya…I felt like I no longer mattered. I went to the front desk and got ignored for a bit until I finally managed to get a consultants attention. Told her I was here to pick up my dress. She asked if I wanted to try it on and I said of course. She also mentioned that the junior bridesmaid dress is also in so I said I would also pick that up. She went to grab my dress and put it into the room for me. Introduces me to one of the consultants who will be there to help me with the dress when I come out. OK great. I go in and go to put on the dress. I notice along one seam near the lace up that there are a bunch of pulls along it. When I come out of the change room after putting the dress on, there are NO consultants anywhere. No consultants helping ANYONE. I was a little thrown off by that. I waited outside my change room for 5 minutes to see if the consultant would come back and nothing. So I went back in and took off the dress cause I needed to leave the store. When I came back out, I managed to find someone to mention the pulls to. They grabbed the alterations seamstress who told me that the seams can be pulled through to the other side. I say ok great and then my dress is taken to the front of the store. I wait at the cash registered for 15 minutes. No one helping me at all. Eventually a consultant came over and went to get my dress packed up for me. I was also picking up the junior bridesmaid dress at the same time as it had also arrived at the store. I was extremely disappointed in the store at this moment in time for their lack of helpfulness with me and for the fact that I was being forced to purchase a garment bag for my dress. THIS SHOULD BE GIVEN TO BRIDES FOR FREE!!!! They are purchasing a VERY expensive dress (whether $500 or $5000) and your store doesn’t give you a $10 garment bag. COME ON. So I am forced to purchase this garment bag in order to take my dress home in something other than the cheapest plastic bag. I was in a hurry and had to leave. I drive to my mothers house and we go out dinner and a movie with my maid of honour (my sister). When we get back to mum’s house at midnight we decide to look at the dress (at the pulls and whatnot). What I didn’t expect was to find pulls EVERYWHERE on this dress. Now, if I am purchasing a wedding gown from any bridal salon..the dress should be in immaculate condition when it leaves the store. This dress was in horrible shape. There was the pulls on the back…some were just threads hanging out. BUT….one section of thread was looped around on the seam. Which means that in order to fix that..the entire seam would have to be taken out and redone. Now with a satin dress, the holes from the stitching would not go back to where they originally were so they would have to take the dress in and in order to have the dress even on both sides, both matching seams on both sides would have to be taken in and redone. So that’s just the back seam. On the front, there was loose stitching on both shoulder straps that would unravel as you put your finger under the stitching. At this point I am in tears because my dress is literally falling apart and it is BRAND NEW!!! my mother is furious and my sister is so flabbergasted. They console me for an hour to get me to calm down, which I eventually do when we decide to bring the dress back to the store in the morning. My sister made a valid point here..any dress leaving that store should be in immaculate condition when it leaves. It should be able to be worn the next day without alterations. My dress wasn’t even pressed/steamed before I picked it up. It was so wrinkly I could barely see the shape of the dress on the hanger. I was so disappointed and now I’m 1 month less time to find/order another dress. This is supposed to be the most exciting time in my life and it has turned into nothing but trouble because of David’s Bridal. GRRR The next morning I call and speak with Holly at the Scarborough location and tell her we are coming in at 11am to discuss this dress with her and all our concerns. I tell her I am not happy at all with the quality of my dress and that this needs to be addressed. So my mother and I head to the store to speak with her. We get there and I basically tell her everything I just wrote above. She is very understanding. I go and show her all the pulls and the shoulder straps and she can’t believe that the dress is falling apart. We get a refund on the dress. And a refund on the garment bag. I keep the belt that I had found at Davids bridal because it is absolutely beautiful and I want to use it on another dress that I find. I asked her about alterations. I said to her..so alterations are at my expense..so if I wanted to fix all of these issues..how much would that cost? She quoted me $350 to fix those problems and then my belt that i wanted attached would be approx. $100. So in order to fix my dress, I would have to basically pay double for my dress. THAT IS NOT OKAY!! For one, these issues are not my issues. They are Davids Bridal issues so those should have been fixed at your expense not mine. At this point, I no longer have any attachment to the dress. I’m so disappointed in everything I just can’t look at this dress without crying. I am very disappointed in the fact that the store doesn’t offer brides certain things to keep their business. My sister was at a mom and pop shop for her wedding dress and they threw in her tiara/veil/garment bag for BOTH and alterations at no cost to Shannon. Meanwhile, at Davids bridal, nothing is given to the brides…even the garment bag..which is advertisement for your store…I’m very disappointed in the lack of appreciation for my business. My bridal gown, the 5 bridesmaid dresses, the junior bridesmaid dresses, the undergarments for me, the veil/tiara, the shoes, the 3 mother of the bride gowns and a gown for our best woman, let alone all the alterations that are expected with these dresses…That’s almost 10 THOUSAND dollars in business and I can’t even get a garment bag for my bridal gown…seriously???? I have a bridesmaid dress coming in that I ordered for another wedding I am in for June 24th. Is this dress going to come in looking like a piece of crap? I ordered it through Davids bridal expecting a quality gown. I am VERY concerned about the quality of all the dresses for my wedding (we have 1 outstanding bridesmaids dress to come in and I have 3 other bridesmaids needing dresses that we need to come in to look for). My question is.. what is David’s Bridal going to do to rectify all of this. My bridal gown is ruined, my bridesmaid dresses still need to be purchased at Davids bridal because others have already purchased theirs…The 3 mother of the bride gowns that were going to be purchased there are no longer happening because my mother and grandmother were so put off by the horrible treatment to me and all of my guests…I am very concerned about this. I am very hopeful to hear from someone as soon as possible about this. I am truly disappointed in your company and my bridal experience has basically been ruined because of it. How is Davids Bridal going to FIX THIS????
Allison Coe
I’m getting married in Feb and I’m not a happy Bride and if I could I would return all the dresses and go somewhere else. First off our dresses came in wrinkled and I was told that we would have to pay $15 to have them steamed. A product that you gave to us that way. Then I order a veil online and receive it ripped and had to call them to get a new one. They did send me one however it was all balled up in a bag. How can you present items to your customers this way. I’ve called the corporate office and each time I call the line is busy. If I don’t get a response from this email the next time I get in touch with someone it won’t be pretty.
Good Afternoon
I’m a consumer. I purchased my wedding dress with you guys, and also my bridesmaids are purchasing there dresses from you. The style number is F15782. I’m not happy on how you guys advertised your sale. I was on the website and I see that my dress is on sale. The way you have your website set up is very bait and switch to the average consumer it doesn’t state certain things on the website. You guys need to be very specific regarding the particular items and state what selective colors instead of saying unselect colors. How does a consumer suppose to know what that means. It’s no where on the website saying discontinue colors. VERY UNPLEASE WITH YOUR ADVERTISING YOU GUYS ARE VERY MISLEADING TO FUTURE BRIDES AND THEIR PARTIES. UNHAPPY CONSUMER. WILL REPORT TO THE BBB AND WILL PUT IT ON FACEBOOK, TWITTER, INSTAGRAM SNAPCHAT. Thank you. I would like to hear back from you.
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David’s Bridal – Columbus, OH (0030) Appointment Confirmation
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David’s Bridal
Nov 5 (10 days ago)
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David’s Bridal
Dear Sally Hindman,
Thank you for purchasing your dress at David’s Bridal! In preparation for your alterations appointment, please remember to bring your foundations (bra and slip), shoes and receipt of purchase. Also, as a reminder, total payment is due at the completion of your first fitting appointment.
Alterations Appointment Details
Appointment Date and Time: Sunday, November 06, 2016 – 2:00PM EST
Store Address: Festival at Sawmill, 6262 Sawmill Road, Dublin, OH
Store Phone Number: 614-798-8906
Your appointment confirmation number is GKR0F4G1.
To cancel or reschedule your appointment click here.
Please request changes at least 48 hours before your scheduled appointment.
We are looking forward to your visit to our store!
Sincerely,
Judy Thurston
Store Manager
SALLY HINDMAN
Nov 7 (8 days ago)
to David’s
I chose NOT to use your alterations service because of the behavior demonstrated in the Sawmill store on Saturday 05NOV2016. I arrived to pick-up my dress & was NOT offered to try it on, just handed me the dress, as though I was some sort of “low class” patron you couldn’t wait to be rid of. I had to ASK to try it on; then the sales person[older woman; most likely store mgr. seemed to be “in-charge”]repeated my question back to me….not to clarify mind you but as though she couldn’t believe her ears that she wasn’t able to be rid of me yet. Then said to me that the clerk “originally helping me wasn’t working that day”……..soooo now I’m IMPOSING on your clerks who ARE on the job?
Oh no, no, no……they sent me someone AFTER I stood there, dress in arms for OVER 5min……she took me to a fitting room, no under garment offered to assist w/fitting……dress is TOO BIG!!……..She didn’t ASK if I wanted alterations…..AGAIN I HAD TO ASK……..then she repeated back to me….NOT to clarify but, again as though to be rid of me soonest. So she proceeded to PARADE me through the store…CLUTCHING my dress…..back to the alterations area[instead of bringing alterations girl to fitting room]…….noticed there WAS GOD’s PLENTY of room to store my dress until the next day[my appt for alterations]. Seamstress showed NO interest what so EVER. When I asked if I shouldn’t leave my dress there since I was coming back next day for the alterations; the “store mgr lady said again that there “just simply wasn’t any room.” So I saw ALL the other wedding gowns in David’s Bridal Garment Bags & I asked to place my dress in one of them so I wouldn’t get it dirty carrying it back & forth………Mgr lady told me it was an additional $15.00 charge for the bag! SERIOUSLY!!!?? If I’d paid $2-5,000.00 for the dress instead of the Simple Pleated Champaign Satin Sz…..would I have been received with a bit more finesse perhaps?? I’m a mature bride, having a simple, private Catholic Ceremony. I don’t NEED the pomp & cirXXXXstance the clerks might be accustomed to reaping commission on; However, I CERTAINLY did NOT deserve THAT treatment either. Shame on those ladies, especially the one calling herself a mgr…..someone supposedly in a leadership roll for the other younger ladies in her employ. SHAME.
I am a nurse; STILL customer service….still serving people…AT THEIR UTMOST WORST DISPOSITION too by the way…..because when I’m serving them, they’re SICK…in pain, vomiting, crying or BOTH. Imagine if I looked @ them with the same disdainful expression I had received or used the voice tone that expressly let them know that I could not wait to be RID of them!!………Well I can tell you that number 1; The Ohio Board of Medicine would suspend my license sooo fast it would make my head spin & number 2; well number 1 takes care of number 2 because I’d be out of work because YOU DON’T TREAT PEOPLE LIKE THAT NO MATTER WHAT!!
I STRONGLY recommend to you that if you want to be seen as a professional person with clout[that IS how you project yourself by the way]then you need only treat others as you would have them treat you; respectfully & with dignity. You AND your clerks seem to be BANKRUPT for BOTH.
Keep your alterations.
In HIS Infinite Mercy,
Sally Hindman
I’m completely disgusted with your company, today I paid over 400.00 for alterations that I should not have had to pay for if your employees hadn’t messed up. When I first went to purchase my dress I tried on a size 20, the girl said I needed a 18 so that’s what I ordered, I went back a week later to show my daughters the dress and another employee tells me that the other girl shouldn’t have told me 18 and that I need a 16 so she cancelled my order and had me order a 16. I went today for alterations and because the dress was too small it required a lot of changes, even the seamstress said they shouldn’t have ordered a 16 and should have stayed with a 20. I told 3 people what happened and nobody cared, even the cashier said “weddings are expensive honey” when I mentioned to her that I shouldn’t have had to pay that much. When I went for my under garments the girl left me waiting for almost 15 mins standing in the dressing half naked just to button me up and i had to practically walk out to ask someone to get her. I have had a horrible experience with your company each and every time.
This organization has poor incompetent customer service who do not know their policies well nor how to work with people without a bad attitude.
My daughter was out of state in college at oral Roberts university therefore came home on weekends to conduct business occasionally. Bought gown was told good fit; no slip no bra. Bra ordered; went to pick up bra; they couldn’t find it; bra reordered but got slip. Daughter went Back to college in Tulsa; came back pick up bra. There was no offer for her to try on all pieces as a final size check nor did My daughter think of that; she had to get back to Tulsa and had a very busy schedule with senior papers, finals, etc.
When finally got an appointment to try dress, bra and slip on with a lady. The lady said I can’t work with this you need to get a gown that is a size larger. My daughter called and someone put into the system “the dress was altered” (not true); she couldn’t get into it. Called me,her mother, for advice and now was a very upset bride. I called David’s to ascertain what the gap in communication was. Got Ms. Chelsea who was very very rude and just read the statement that my daughter conveyed to me. I requested to go up the chain of command. She didn’t even know the number and had to put me on hold. Got the needed information but also requested that the original note be corrected and I offered to even come into store and bring gown to show her it had NOT been altered. She said and I quote “what do you want me to do about it”. I told her she evidently don’t know what to do so I’m moving on to next option. Called corporate (Wednesday) who took our info and even agree as to the concern about the sizing and why did the sales person have daughter get 3 different size items between gown, bra and slip?!! We did not hear from anyone by following Tuesday so I told my daughter to call and get an answer about exchanging gown for different size as she was off work Thursday and I was not but call me with results. A Mrs Howard called her actually and told my daughter “since the record said the dress had been altered (really?!!) David’s were not going to do anything”.
Of course you now have a super upset 21 year old bride and mother. I was told this later and have since called corporate; which Mrs Howard was not available at the time; but was told to take gown in and show Chelsea gown had not been altered and should get a store credit. Tried this yesterday pm but again met with original excuses and having no remedy and threw in a new twist that we had 30 days to do something if there was a problem. This info was never mentioned and is not on out receipt. We ONLY wanted to exchange for a larger size.
All that has made this now a LEGAL matter as. I have been 1) slandered by 2 of the David’s employee with a lie 2) Mrs Howard (corporate) should have called me, the payer, of the gown and not just closed the case due to upset daughter. 3) Then to add all of the sudden we had 30 days to say something.
This is hard to do when you have daughter in college out of state and only got the bra and slip about 13 days from second order. And a working mother.
4) Lastly now have a gown can’t use. We told the future brides do not shop here; it’s not worth it. …….I work hard, have 3 college degrees and know all types of retailers that do exchanges and even refunds. My daughter worked at Victoria’s Secret I the past and they even took ladies panties back (gross for my taste) but I respect their concern for the customer.
Davids bridal do not have this concern or caring for what should be the happiest day of her life!!!
Hello I am very disappointed with my visit today at you’ll Bowie Town Center location. My Bridal came in today to be fitted for their dresses and was treated very rudely by your store manager by the name Margaret Jamison. First she spoke to us as if she was talking to children. Her attitude was nasty and to be a manager we found that hard to believe as you know you will be working with the public so you must have customer service skills. Then to top it off one of my family members walked up to the front and overheard her talking to one of the employees about my family which was so unprofessional coming from one you’ll Store Managers. I would love to continue to do business with David Bridal in the future and I hope this manager will be reprimanded for her actions towards customers . Thank you and have a blessed day.
Hello,
I am getting married 07/24/2016; my mom had purchased a dress from a lady in MS that was no longer getting married. The dress is stunning; it came from David’s Bridal. I have been thru a lot from losing over 100 pounds beating cancer, so financially I needed a good bargain. The dress my mom got was a size 14 I am a 16 and cannot fit the dress, so I figured I will start working out and go from there. I am not there yet!!! So I tried to return the dress for an even exchange since it is still in the store and still offered online. The dress was never altered and has the tags and David’s Bridal tags attached. The miss that helped me said they could not take the dress back since it was over a year. I just found that so hard to believe as it is still in A1 condition. She said the return policy no return or exchanges after 6 months. I was HURT!!! I tried to see if there was anything else they could do she said get it altered but that’s another $200-$300 I did not have. I am in this group on Facebook people that have weddings and sale dress their décor etc. So I posted my issue and the pic of the dress for sale so I could get another one. A lady posted and says I just exchanged my dress and I purchased it over a year ago and they did it for me,… she asked me which store I went to I told her the Aurora CO office she said they are not friendly in there go to the Lakewood office…. So I live a bit a ways from them so I called told them my situation and they said no returns or exchanges after 48 hours…. Which did not sound right…? So I told them what happen she said that’s not true and to go to another. So another lady posted in there that she was able to exchange hers as well after a year. I am not sure what your exchange policy is, I wish someone can help me I can’t afford another dress. I wish my mom would have checked this out prior to getting the dress 🙁 They were able to find it in the system and everything there is nothing wrong with the dress I just need a bigger size. If you can please please help me marry my best friend I will be forever grateful….
Below is a copy of the email that I submitted to the customer service department this week. I have never received a response and have actually been searching for the CEO and CFO’s email addresses so that I could submit my complaint to them.
Recently after many hours of searching online for the absolute perfect shoes for my wedding, I made a purchase from David’s Bridal online for the Vera Wang style 37650029/9 Ivory size 9. I wasn’t sure if they would be the right color and actually still don’t know for sure as I haven’t matched them with the dress yet however I just received my order today at my work address and got the shoes back to my office, opened the package and was a little taken back at what I found. The correct shoes were sent, the correct size was sent, but the shoes themselves appear to have been worn and discolored in several areas. The bottoms of the shoes are scuffed up, and there are visible toe prints at the open toe area of these shoes. The price listed on these shoes to my knowledge was a sale price of $79.99 to which I added a coupon for the total cost to be around $59.00 but nowhere in the fine print or on the website did the description indicate that these shoes would be used or previously worn by anyone.
I’m extremely unhappy with the fact that these shoes appear to have been worn and not just tried on, but worn to some type of event because there is noticeable discoloration around certain areas of the shoes themselves. Since I waited so long to find and order the exact pair of shoes that would be perfect for my wedding I am now in a position where I am not sure if I would be able to return them and receive a new order in time for my April 30, 2016 occasion. I would like to know how something like this happened and what my options are in regards to David’s Bridal’s policy on selling “used” shoes to paying customers such as myself. I realize that shoes may be tried on in the store and that the website probably handles all merchandise from the store for selling online but I doubt very seriously that anyone in your organization would have sent these used/worn shoes to me in this type of condition in an attempt to pass them off as NEW never been worn shoes. The shoes that I received and was lead to believe were new never worn shoes are most certainly NOT new and they have been worn and I suppose returned to the store or warehouse at some point.
I would like to be made aware of what my options are in this type of situation? If I return them I risk not getting the new ones on time and if I keep them I risk having to wear a pair of shoes that have clearly been worn and are have noticeable discoloration in some areas. I’m very disappointed and worried that this will not be resolved in a timely manner so I wanted to notify customer service immediately and see what options I have available to me.
Thank you for your immediate attention in this matter.
Where do I even start…. Worse experience ever!! My best friend is getting married really soon and so as her moh I came with her to her wedding dress apt. We made the apt for 2:30. Of course we were super excited to have a good time finding my best friend the dress she loved. We got there on time and waited over ten minutes for the the front desk person to check us in. Then we waited over 30 minutes for the front desk person to even tell the sales person that she had an apt. Then we waited another 10minutes just for the lady to tells she would be right with us. After almost an hour of waiting the sales person finally came over.
My friend had a list with the dress numbers and we were there to look at three dresses. The sales person only brought one. When my friend needed a different size the lady insulted my friend and the sales person opened the door to the dressing room when my friend was half dressed.
When it came to finding anything to go with the dress we had to hunt it down ourselves. Then we finally decide on everything we went to checkout. The dress was $160 more and it was suppose to be on sale for $700 and we checked before left for her apt. We drove almost two hours to get there. When we tried to figure out what was going on all they said there’s nothing we can do and you can call costumer service.
The costumer service was horrible, the wait was outrageous, and the prices were over marked for the quality. Worst experience for what was suppose to be an amazing day for my best friend and bride to be. I will never go back.
My daughter bought her dress and bridesmaids dresses at the store in Omaha NE. She had to wait for one of the bridesmaid dresses, we needed a color that was not in the store. So she ordered it. It came in, and my 19 year old picked it up, it had already been payed for. When I looked at the dress it looked like it had been shoved in a bag, it was wrinkled from top to bottom, It looked pretty bad.
My daughter took her dress and the bridesmaid dress back to the store to have it steamed. They made her pay 55.00 to steam her dress and the bridesmaid dress. I thought that was insane. She bought a dress from your store and you wanted additional monies to make the dress look like it should have before it ever left the store. Called a manager she told me it was the policy of the store. The sales girl never told my daughter it would cost her to make the dress look presentable. Do you put your dresses out on the rack looking like that. NO they should have been steamed before they ever left the store. Also I called two other Bridal Stores in the Omaha area and they don’t charge to steam the dresses. Avoid David’s Bridal.
I am very upset and dishearten at the way my 17 year old daughter was treated by your employee Laura at the Clarksville Indiana store. This is my daughters first prom and is a curvy girl and was made to feel like an oversized blob by this woman. My daughter has a very hard time finding dresses in her size and was told because of it if she didn’t buy the dress she had tried on in right that minute she wasn’t guaranteed she would get it. I understand prom is just right around the corner but we have only been to a few places and she found a dress at your company she like but also wanted to look around a little more. But was panicked and upset and stressed if we didn’t purchase this dress this second she couldn’t get anything.
Prom dress shopping is as exciting for a teenager as wedding dress shopping for a woman.
The very least you expect is to be treated with respect and not to be made to feel shame and like you will not find anything else because you are fat.
We left the store without buying the dress and my daughter in tears at the way she was treated.
We had already looked at your store on Sat 20 and a young woman named Judy Po treated my daughter like a princess and that was the same treatment from the employees at the Bardstown Rd store in Louisville KY as well.
Then to go back to the Clarksville store and have my daughter treated with such rudeness and disrespect is unimaginable.
I will be buying the dress she loves but it will be from your website only. I am just very sorry that my daughter had to have this experience be a painful one instead of a wonderful event. Everyone deserves to be treated with dignity, respect, and just plain decency.
Yeah, take that, David’s: she’s only buying from your website…
‘d appreciate if you take me off your mailing list, email list and any other ways of commutation.
I had the worst experience within your company in Burlington Vermont and would never buy or send anyone to David’s bridal ever.
I was told my dress was not a priority from one of your sales personal.
The way I was treated during my time and multiple visit to your Burlington Vermont store I wouldn’t wish on my worst enemy.
David’s bridal has the upmost disrespectful people that I have ever met in my life, the stress they created for me during a time that was supposed to be the best time of my life was ruined and nothing could ever change my mind or take away the memory that I have while picking out my wedding dress.
Kara Adams
Ps. There is so much to this story but the basics are in my previous post.
Keep in mind that all my bridesmaids dresses were bought through your company as well, If I could of walked I would of however I was stuck.
I see this store going out of business in the near future and that will be my payback.
Find better people before it’s too late.
You are so right about the store going down. They need retraining on how to treat people. They owe me money I was an employee. I was told not to talk too much to my customer. I was told to get them in and out. I did it the way I thought corporate wanted but it was not the way my manager wanted it to
Yes I agree with Karate and Barbara these workers need more training in customer service
I’m sorry you were treated this way but it seems to be prevalent in many stores. My customers love me and alterations but the manager was always stepping in to cause trouble. They care about getting the money and then they are finished with you
I am active duty military and received a phone call while in Germany that my fiance died in surgery after a drunk driver hit him on Halloween. Caled the maid of honor and she flew from north Dakota to California to clean out his stuff from our apartment and return the wedding dress which was still charged to my credit card. They would not accept the dress back because all sales are final. So now I have a wedding dress sitting in the back of my closet reminding me of the love of my life is dead and I will never be with him again and a $2000 wedding dress that I will never be able to wear.
I worked at your N Charleston store for over a year. I was constantly bullied by the store manager I was the alterations manager. Alterations room is run like a sweatshop. You owe me travel expenses.
I have called 4 times to get my money and to talk about the bullying. You do not give enough time to get the dress is done so it is like a sweat shop.
You have a computer system that tells you how much time you need to get the work done. But we were never given the hours to do it. I can tell you what’s wrong with your system. I want my money reimbursed and I want to talk to someone at corporate about the bullying. I even work with human resources to try to get it fixed. But I was ignored. I have a hearing disability and was made fun of because of it. I am getting ready
to talk to the newspapers about my experience at David’s Bridal. I believe there are grounds for a class action lawsuit. Someone contact me this week
My experience with the Torrance store has been completely horrendous! Since I’m a bridesmaid, I cannot just cancel the order but if i could, I would!!! I called the Torrance location and ordered my dress over the phone on Sept 24, 2015. The lady over the phone promised I’d have my dress shipped to my home address but NO, it got shipped to the Torrance location. On October 19th, I called inquiring about my dress and sure enough my package was at the Torrance location. The representative ensured my package would be shipped out the following morning. On October 24, 2015, I called for the 2nd time, the Manager, named Adriana, took over the phone call after the initial representative. Adriana promised she would ship out the dress and “promised” she would call me back with the tracking number. Never got a phone call. Today, November 3, I called back and MY PACKAGE IS STILL THERE!! I could not believe it. I was eventually transferred to the manager on shift named Sharisse. After being put on hold for a long time, all I could get was a sorry and that it would be shipped overnight. I had to have them package my dress while on the phone to ensure my package gets shipped. What kind of incompetent people does this store hire? Very disappointed with David’s Bridal. I know now to never do business with them for my wedding needs.
Let’s see. I purchased toasting flutes for my wedding that came apart the day of my wedding while my coordinator was setting up my sweetheart table. They had to put it together some how so it could be used but I had to hold both pieces together so it wouldn’t fall apart. I tried calling and emailing this oh so wonderful company for MONTHS and still have not received any type of call back or response. DO NOT WASTE YOUR TIME OR MONEY WITH THIS STORE. They don’t care about their customers or their products as long as they make money off people. It’s sad because planning a wedding is hard enough and they just add more stress on you. All the number online even “corporate” numbers don’t help you with nothing. The only time you get someone live is the operator who just transfers you to voicemails. This company is ridiculous.
My Wedding is in 25 days and thanks to David Bridal I have no dress or money to buy a new dress. My dress was supposed to be expedited but 9 days later its still pending shipment. The dress still need alterations . David Bridal have over thousand dollars of my money and I can’t get anyone to look into this matter. I wish I would have believed all the horror stories.
I am a VERY upset bride, thanks to David’s Bridal! I feel completely disrespected as a customer & as a bride! I went to a David’s Bridals store in my state & had a fine experience, however the dress I chose was unavailable in the store in my size, so I ordered it and had it shipped to my home (for a shipping charge of $15.00). So I received my dress last week……..in a PLASTIC bag….YES that’s right, my wedding dress in a PLASTIC bag! Now I understand that I did not spend a thousands of dollars however this is my dress for my special day & you send it in a plastic bag. I have yet to open the bag because I’ve been so disgusted as to how I feel I was treated. But the dress is on a hanger in the bag…..this is my wedding dress people, REALLY?!?! My mother ordered a dress online from Macy’s & even her dress came in a box! The manager from the store assured me they never send out dresses in a bag & wasn’t sure what happenend but they would send a ticket to pick up the dress & have it returned to the store & steamed…& boxed & re-shipped. This whole experience is just blown me away….you are a BRIDAL store, this is what you specialize in & you mail dresses out in a bag! Wow. Remember your motto…You’ll love David’s Bridal…..well for me NOT SO MUCH as they sure don’t care about their customers/brides!!!!! You need to step up your game in the customer service/customer relations dept. This is for someone’s special day…a day many dream about for a long time!!!!!!!! And for me you’ve put a damper on it! I sure as heck wasn’t all giddy & excited when I got my dress. More like in complete shock it came in a PLASTIC bag!
I bet they see you coming at the grocery store checkout…
what the hell does that mean bill Englander??? wedding dresses don’t come in plastic bags a**hole….you know what does come in plastic bag??? A homeless man’s flip flops…mind your own business jerk!!
i bought a dress online and requested to return it. It did qualify for a return. I saw that my RMA # 2154579 was assigned to it. However, I have not received the email with the address and the RMA # on it. This is my 3rd request.
I am sure that it is just an oversight. I will expect to receive this within the next 24 hours.
Otherwise you force me to take legal action.
Thank you.
K
I’m having the same problem! let me know if you hear back I’ve contacted them 3 times!
I am dealing with the same issue. No email with the RMA but it appeared on the website in my order history. However, no address to ship to. I have emailed twice and left a voicemail. I waited on hold for 20 minutes before hanging up.
Let’s start out with, I HATE BEING SCAMMED!
I ordered a product, it was wrong! I paid return shipping, jumped through all your hoops with the RMA number, YOUR label, your requirements that it be shipped back by a certain date with a tracking number AND your policy that it can take 2 billing cycles! I do ALL of that, wait 2 months and when I call to ask where the refund is they say…..We didn’t receive it!!!!! Baloney! I have a tracking number that says you did, STOP SCAMMING PEOPLE. I’m contacting my bank, the Better Business Bureau and putting it all over the Internet that your company commits FRAUD!
I HAVE SPENT MORE TIME ON MY PHONE USING UP MY CELL MINUTES WAITING ON HOLD FOR NOTHING!!!!!!! This is the wrong way to treat people.
wow, just wow….how is this company even still in business?? best I can tell their merchandise is cheap and their service is a joke.
Order No 12248124 RMA Number: 2105572
Please refer to my order #12248124 and my RMA Number 2105572. I was absolutely shocked to see my order that was completely mixed up and not even remotely close to what I had ordered. I am hoping that David’s Bridal will make this WRONG DELIVERY right by sending me the correct dress that I ordered. I now have to pay UPS charges to return the wrong dress, due to no fault of mine but poor quality check. If if is not resolved, I will be most disappointed.
I ordered a special white wedding gown dress. The sales representative never said how big of a difference the material was going to be from the beige dress I tried I the store. I am very disappointed with the Tull material the white came in. The least she could have done was To show how big of difference material white till was going to look. I am weeks away from my wedding and if she should have disclose how a huge difference in materials was going to be I should have choseb another dress. I thought David bridal is a helpful chain company, I am trying to go to another local David bridal but I have to go to a further location to take of this. Not helpful.
my name is Laura. I visited David’s bridal store on Arden in Sacramento. I ordered a vail in March the sales representive said the vail would arrive from 7-10 business days because they had to order the vail for me. the representive told me they would follow up with me and send me an email to confirm the arrival of the vail. at this point 13 business days have passed and no email or phone call from anyone telling me the status of the vail. So I called the Arden store and the representive on the phone looked up the order and promised me that the vail would arrive the next business day. The representive checked the order in her computer and assured me it will be ready the next day and she will call me the next day to confirm that the vail had arrived and I can pick up the vail. Three days have gone by and I haven’t heard from anyone at David’s bridal so I called to check on the status of the vail. The representive I spoke to on the phone said the vail is still on its way and it was delayed and assured me the vail will arrive in two days. i have been patiently waiting it seems that their is lack of urgency with these representives. No follow ups with their customers, no sense of urgency and promises that were not kept. It really shows that customers are not their main priorities nor doings things right the first time.
I HIGHLY recommend if you are in or around the Syracuse NY area and are planning to go to davids bridal. Marketia is a wonderful employee to work with. Not only did she state in general conversation that she works two jobs, she had just left her first one and was now working her second. She did everything to make sure I found the dress I was searching for all with a smile on her face and even assisting other customers with their appointments because mine was running so late. She truly is remarkable! Store #109 Marketia you rock and I thank you from the bottom of my heart for all you did 🙂
Denise from Fort Myers store #189 rocks!! She went above and beyond to help me over the phone— this totally made the bride’s day! Thank you!!! —From a grateful bridesmaid
My daughter,Jennifer Westlake,is getting married in less than a week.What an experience David’s Bridal was!!! The ladies that work at the Aurora store were outstanding in helping my daughter with everything that she wanted and needed..HOWEVER when it came to the alteration part,this was a nightmare!!! It took them 3 times to get it right,on the last day that she went to pick up her dress,which was September 26,she put the dress on and was stabbed by several pins!!! What the heck,the dress was still not done!!! After waiting for 30 minutes it was finally ready..I am happy with the dress,but to have a Bride,who is getting married October 3 go through this was sad…Will never recommend this store to anyone..I know that there is nothing you can do,but just wanted to let you know as the Mother of the Bride this was a stressful experience!!