Guess Clothing was founded by brothers Paul and Maurice Marciano when they opened their first store in Beverly Hills in 1981. The store was an upscale boutique.
Guess soon began advertising and the company’s iconic black and white ads were developed.
The company originally produced and sold jeans for women, but men’s jeans were added in 1983.
In 1984 Guess watches were introduced. They continue to be popular today. Over the years the line of watches has been joined by other accessories lines.
After a lawsuit brought by the Department of Labor (DOL) in 1992 about the company’s failure to pay their workers minimum wage, Guess’s image was damaged and the company faced a severe downturn in sales.
In the 2000’s the company recovered and started to promote a different look and style. Guess ‘ clothing collection includes jeans, pants, skirts, dresses, shorts, blouses, jackets, knitwear, and intimate apparel.
Today Guess owns and operate 500 retail stores in the United States and Canada and 346 in Europe, Latin America, and Asia. Its lincencees and distributors operate another 866 stores outside of the U.S. and Canada.
Guess is publicly traded on the New York Stock Exchange under the symbol GES, is a member of the S&P 400, is #778 on the Fortune 1000, has 14,600 employees, and had $2.57 billion in revenue in 2013.
Guess
Guess Clothing was founded by brothers Paul and Maurice Marciano when they opened their first store in Beverly Hills in 1981. The store was an upscale boutique.
Guess soon began advertising and the company’s iconic black and white ads were developed.
The company originally produced and sold jeans for women, but men’s jeans were added in 1983.
History
In 1984 Guess watches were introduced. They continue to be popular today. Over the years the line of watches has been joined by other accessories lines.
After a lawsuit brought by the Department of Labor (DOL) in 1992 about the company’s failure to pay their workers minimum wage, Guess’s image was damaged and the company faced a severe downturn in sales.
In the 2000’s the company recovered and started to promote a different look and style. Guess ‘ clothing collection includes jeans, pants, skirts, dresses, shorts, blouses, jackets, knitwear, and intimate apparel.
Today Guess owns and operate 500 retail stores in the United States and Canada and 346 in Europe, Latin America, and Asia. Its lincencees and distributors operate another 866 stores outside of the U.S. and Canada.
Guess is publicly traded on the New York Stock Exchange under the symbol GES, is a member of the S&P 400, is #778 on the Fortune 1000, has 14,600 employees, and had $2.57 billion in revenue in 2013.
I ordered 2 pairs of jeans…one white pair w black guess patch on pocket…one blue jean pair w brown guess patch on pocket…..i recieved 2 pairs of white jeans w silver patches….NOT at all what i ordered…and now they say i have to pay for shipping return..this is rediculious will never buy from this compant again
I have purchased a guess bracelet. It broke the first day I wore it. I called customer service and It was a 60 minute wait. The automated customer service returned my call however, we were disconnected. No one attempted to call me back. I call again and it was another 60 minute wait as soon as I answered the phone the call was mysteriously dropped. I called the cooperate office today 12/9/19 and was transferred to the exact same customer service line that previously kept hanging up in my face. I called the cooperate office again and was instantly transferred back to the same line (No one said hello or anything). I called yes again and the phone was hung up in my face. I have never received this type of poor customer from guess a day in my life. I disappointed and will rethink being a loyal customer to a company who has displayed such poor customer service.
I bought a Guess coat years ago and only used it ones I took it to dry cleaners due to the fact that says dry clean only. I understand that the dry cleaner would accept it cause it pretty much says dry clean only. After dry cleaning it the buttons are all burned. I can’t blamed the dry cleaners cause I have them for years and never done wrong on my other stuff. The reason sending you this complaint you guys could make or put buttons that are appropriate for dry cleaners. I spent almost $200 for the coat and it’s been years I’ve never used it and couldn’t find a buttons that could fit for it. Now, I’m asking if you guys could send me buttons for the coat and I would just replace it? What can you do to help this fix?
Bring a class action lawsuit with others as you here financially hurt.
I work at G by Guess and my manager called a holiday meeting and the entire meeting lasted from 7-9:40 but when I went to check my clock out time it was changed from 9:40 to 9:00 and that makes no sense because I was at work until 9:40. It seems to be a way to cut back on hours but each and every one of us employees is entitled to the amount of money that was just robbed from us. I brought it to managements attention and got reprimanded and was pressured not to say a word to the other employees about it and to just sweep it under the rug. That is highly unprofessional and should be a HUGE HR problem but I’m scared if I speak out then I’ll be fired and I really need this job so I’m not sure what to do. Plus this isn’t the first time management has shortened my hours worked for no reason whatsoever. I’m never anywhere close to going over hours and everyone has experienced some sort of time clock change right before payroll and something seems highly illegal. Not paying employees for actually working their shift and shortening their shifts after working them is wrong and shouldn’t be happening. We all deserve to be payed for actually working.
Good afternoon,
We are the manufacturers of Jeans and Jackets with many more similar products from India.
As per our expansion plans, we would like to introduce our product line with your esteem and reputed organization.
We would like to request an appointment to talk in detail about our products and company.
Thank you
regards,
Dear Sir / Madam,
I would like to file an official complaint on my latest Guess bag purchase.
I bought the below beautiful studded Guess crossbody bag via souq.com in Saudi Arabia on the beginning of December,2018 and surprisingly after a month ( exactly on Jan 10th, 2019) the
Silver front logo emblem fell down all of a sudden putting me in a situation to question the quality of the bag! Nevertheless i used it only few times!
Since am based in Cairo, Egypt; i took the bag to your store located at City Stars mall on a hope that they could fix it but unfortunately they told me that they can not fix such a thing and referred me to a local shop that repairs bags!!! Sadly i went to the local shop and been told it can not be repaired.
How come a well known brand like GUESS does this to its customers! What I expect when i buy a refined bag from a chain is to receive a refined service wherever i am, i expect that GUESS takes care of the problem and solve it for me and not to be asked to go to a local store that has nothing to do with your brand.
Being a frequent buyer of Guess bags and loyal customer in general to your esteemed brand makes me shocked to experience such a thing which was unexpected by all means.
I am extremely disappointed and i expect that you exchange me the bag at the soonest.
I enclosed the pictures for your reference and i shall be waiting for your prompt reply.
Regards,
Aya Adel
On Wednesday December 26, 2018 I visited one of your stores located at 90 Kingston Rd E Suite C1, Ajax, ON Canada L1Z 1G1. I was planning to do a little bit of boxing day shopping. Shortly after I arrived in your store while perusing through the items I had a sudden urge to use the washroom. Please note that I am 7 1/2 months pregnant and when you have to go you really have to go urgently. I found a store employee working cash and asked if they could point me to the washroom. The employee explained that there was only a washroom for the staff. I asked to speak with the manager of the store and was directed to a young lady working in the change room. I explained again the above to her and was told ” sorry girl, its loss prevention policy I feel ya but maybe you should go to Starbucks”. I realize you are probably unfamiliar with the store its self but star bucks is approximately 1 block down from the outdoor store front. I explained that I could not hold it and asked if she could escort me… I was again denied.
I proceeded out of the store and to my car as this was the closer than Starbucks and I proceeded to pee myself, in my vehicle! I was embarrassed, mortified and felt so disrespected. I traveled home in wet clothes, changed as my husband cleaned out my vehicle. I have never felt more low in my entire life. I was denied a basic human right, I am not an animal and when pregnant, you just can not always hold it. Since this experience, I have refused to go to any stores which I am not sure have a washroom. I am nothing les then mortified.
I would like to know what exactly is your loss prevention policy here in Canada which prevents a pregnant or even handicap person from accessing a washroom that your store has?
I would also like to know what the justification is for this policy.
I wanted to reach out to Guess first before Human Rights regarding the above in hopes to get answers for this barbaric behaviour.
Dear Guess, it was an indeed pleasure to shop at your klcc branch however, your manager ms. Janice, (a Chinese lady and that’s her name, I think so) made it impossible for customer like me to even breathe peacefully over there. It doesn’t matter weather a person walks in to look around or to shop the entire collection. As a manager, what is your role? She was rude, impatient, judgemental and carries the most sour face ever. She was also treating her fellow staffs very badly! Doesn’t this look bad on her and the brand? Where is the leadership quality? Where is the customer friendly attitude? Infact, her fellow staffs were more welcoming and excited to be a part of the Guess team! Unlike her! She might be having a bad day, but who doesn’t? I ended up buying less then what I wanted because of her attitude! We left the store feeling sorry for Guess Klcc. I truly hope, Guess Team Klcc will place a more cheerful, humble, energetic, charming, smiling manager. Thank you. That is all from me 🙂
Today upon walking into the Guess retail store located inside of the cerritos mall, I had the extreme pleasure of being assisted by an employee by the name of Irving. Irving assisted in an exchange I sought out to complete in the store. With his expertise and patience he was able to help me find exactly what I needed. I believe employees such as Irving need to be acknowledged and thanked for such an outstanding and professional work ethic he possesses. In closing because of his work performance I will now begin to shop much more at this location as customer service provided by Irving comes once in a great blue moon. Thank you for your time.
Sincerely,
Elijah H.
Good Afternoon Guess,
My name is Joshua Ollivierre and I was recently shopping at one of your location at Green Acre Mall. Upon entering your store I saw a button down shirt that I really liked that stated it was on sale for $29. I decided to purchase the shirt and when I got to the register the cashier said it was $49. I asked for a manager (Joslyn) to confirm the price for me. She went to the back and I observed her taking the sign down and claimed 2 reason why it was up there. The first being she left it up by accident the day before and the second excuse was that a customer put it up and left it there. Her attitude was terrible and nasty. Even her cashier that witnessed her attitude said she was wrong and has never seen a display like that before. This happened on Saturday 8/25 around 5:50 pm and 6:30 pm. Please do a camera playback on this event that proves she took it down. I spoke to another manager at the Newport mall in Jersey about the situation and Brian stated she should of honored the $29 that was displayed. I believed I should be honored with that price and hope you find this so. Hope to hear from you soon.
Sincerely, Joshua
I order from my app some stuff my credit card did not aloud the transaction because they thought someone was using. I had to call my credit card and say was me. After i call guess and put the order with costumer service. I told the guy please cancel the first order that did not went through he said yes i did. I received lot of email from guess i did not pay attention to those emails. After 4 day I open my credit card app from my phone i see was double charge there. Same item i was very upset and call costumer service immediately. I spoke with them they put me on hold and they called UpS to send the package back to te sender. Now they telling me only received 3 items not 4. I call them again I said why you guys did not refund me the money full oh they said because we are missing one item. I said i did not receive this item i only received this item from my order that i did it over the phone. They finally refund me the money for the wrong order for the one that I received not for the one was missing. I did not know this until I went to guiand return my jumpsuit and the guy tells me yiu can’t get any money you got refund for this item i say no was different order he goes to me than you speak with guess. I call them i had to wait 40 minuets on hold I spoke with some guy he did not help me at all he said his supervisor will call me back i was waiting no one call me. I will delete this app and never order or buy from them anymore.
Thank you
GUESS FACTORY PREMIUM OUTLETS.
I went into the store July 5th 2018, purchased items over for about 1,300 dollars and there was an issue with one of the bags that they could not find the tag or style or skew #. So i patently waited for the cashier to ask someone to find a similar item or another store to find it so i can purchase the last item they have. I told her my friend had purchased the same item the day before so let me contact her and get the receipt or something to help out, so me and my mother purchased our items and waited for them or my friend to find a solution. I leave to the bathroom and come back and ask her whats going on she tells me ” we are still looking and even if you want to purchase the item you need to go back to the end of the line” i ask her why, if it was an issue from HER end not mine! she tells me ” you held up the line for 20 minutes” and once again i tell her it is her fault not mine if the store couldn’t find the tag and i was waiting to purchase the item how is it my fault! I am a customer just like anyone else and THEY ONLY HAD ONE CASHIER IN THE WHOLE STORE!!!! so I tell her let me speak to your manager i am not going to argue with you. her manager was standing right next to her so i say ” excuse me ma’am can i speak to you” she completely ignores me WHAT KIND OF MANAGER IGNORES A CUSTOMER WITH A PROBLEM WITH HER EMPLOYEE!!!! so i say to the employee ” i am glad your manager is as disrespectful as you are ” and stand to the side and wait patiently to see what is going to happen with the bag. and 5 minutes later i see the security guard walk in and she tells him ” please take her outside she keeps running her mouth ” so i just walked outside with the gourd and and explain what is happening he was on MY side and asks me where is the manager? i explain to him that she was standing right next to the cashier. so he tells me to come inside in the air conditioning and i will talk to them. so he talks to them and comes back to me and provided me with BOTH of their names. Onika the cashier and DEBBIE the MANAGER and told me to file a complain against them and to contact corporate. So i did just that, and i will make sure they get fired for being XXXXXty employees of thus big company and I will make sure the cameras of the store show exactly what happened because they both treated me like i was NOTHING when i just spent in they’re store so much money! i am a loyal customer to Guess and i didnt even get the bag i wanted after all this & I lost my Burberry sunglasses in the store because i got so frustrated with these awful employees!! and i was late to my FINAL EXAM WHEN I EXPLAINED EVERYTHING TO THIS EMPLOYEE!!!! I hope that no customer has this experience and they will get what they deserve i will not let anyone treat me or anyone else like this.
I went to return a top that my daughter bought that change her mind because realize at home when tried with a bottom that didn’t like how look on her, this happened at Fairview Mall in Toronto Canada, this Sales Associate approach us without any greeting just told us you want to retune that then said can I see it then after said we can return because the piece was wore when is not true, I told her that also other people tried the same too because we grapped the top from the display at the from of the store and that’s the one we got, she claimed that they have new pieces at the back, we never got a new piece from the back, she denied to refund the item, I’m very desapointed because I’m a guess costumer for many years and this is the first time I convince my daughter to shop at this store and now has her first bad experience , I will also think about buying anything from guess as their return policy are not as should be.
On 4/29/18 at approximately 4:00 pm I went to the Guess store located at 8001 S Orange Blossom Trail Ste 590 (Florida Mall) Orlando Fl and attempted to exchange some items that I have bought at the Orlando Premium Outlet Guess. The employee flat out refused to do the exchange claiming that that Guess store is not the same and she won’t do it. Nowhere in the receipt stated that I could not return my Guess items from one store on another store. I called the Orlando Premium Outlet Guess store to get clarification and they stated that I could in fact exchange the items at the Florida Mall store. I returned to the store and once again they refused. I asked to talk to the manager (unknown name, female, no name tag) and once again she refused. She explained that it was like returning an item from Macy’s in a JC Penney store. What?? That’s ridiculous! Those are guess items bought at a Guess store and I have the receipts for the items. Please clarify this policy to me or contact your employees at Florida Mall because it is obvious they know nothing about customer service.
I have a question…my friend and I are in disagreement. On the Guess Daredevil Boot Jeans the back pockets are embellished with gorgeous crystals. One pocket reads “Guess” the other has a curved pattern , no wording.
ARE THEY SWAROVSKI CRYSTALS?? I say they are.
Thank you to everyone who can answer this…
Have you ever considered doing something like Stitch fix now that you have closed most of your stores. Send a monthly box of clothes and accessories customized to each person. Charge a styling fee too. With all of the Guess brands this could work! You have high and lower end clothes to choose from. Just an idea…I would sign up! I recently drove 2 hours to go to one of your stores and found out it had been closed for months. I miss being able to actually see the clothes and the web site does not show them well.
Good morning,
I am calling to report the unprofessionalism of an employee by the name of Deshundria Waldrop. She is the store manager of the Shop of Grand River in Leeds, AL. My son Onaje Pickett is an employee; and on yesterday he went to the urgent care clinic for abdominal pain. The store manager was called because Onaje needed to know the provider of the healthcare. Upon calling Deshundria, she told him not to be calling her on her day off with that. Then proceeded to tell him to call another employee at the store. Mind you at this point my son was in severe pain and calling around was not first on his priority. I took it upon myself to call her, she proceeds to tell me she spoke with the heath care clinic. She even went a little further to tell me that she didn’t appreciate her adult employees parents calling her. Mind you she was very rude in saying this to me. I stopped her before she went any further because I was only calling out of concern of my child, whether he is an adult or not. She then told me my son hung up on her, which if she was as rude to me as she was to him I probably would have to. Since my son has worked there, he has expressed problems with this so called store manager. When he was promoted to assistant manager, she didn’t nor was she in any hurry to assist with getting his pay corrected. Instead of getting the pay corrected she offered him a $500 personal loan. Now that is unethical and I’m sure is a form of violation to HR laws. I will be reporting this to EEOC of the State of Alabama. I will also express to other to shop at a Guess location where the employees are respected as well as the customers. I can only imagine what else has occurred that has not been reported. I’m sure this is not what Guess expect from people that represent them. As I am typing this I was just informed by my son that he was terminate. So with that being said, I will take this a little further to the CEO of your company. You have lost customers with this act of unprofessionalism by your store manager Ms Waldrop.
REGARDING THE GUESS BY MARCIANO AT THE BREA, CA LOCATION
Overpriced for low quality material. You might as well go to Forever 21
Horrible customer service by the manager, Valerie! Wow. It was my first time experiencing Guess by Marciano and it will be my LAST. The pretentious and condescending vibes I got from this store are enough for me never to shop here again.
The clothes here are not even worth the amount they charge. You can find the same EXACT cheap materials and very similar designs at Forever 21. You’re paying for the name at this store, and the name ain’t even all that. So, next!
I’m a fashion stylist and had a client that needed business outfits. I shopped around Brea mall and found some cute things at this particular Guess by Marciano. The ladies working that day were helpful and made my trip very quick, so I appreciate that.
Unfortunately, the client did not like the styles from the store, so I went to return them just 2 days after purchasing. Valerie inspects the clothes and does a double check on the tags. She says’ “we don’t attach the tags like this”. Then shows me how the tag is attached to the shirt. I never noticed it. It looks like a normal tag attached to a shirt in a normal way.
She continues to insist that there’s no way her girls, the women that helped me with the items, would attach the tags in such a way. She was basically insinuating that I took the tags off and reattached them somehow.
Now, I understand that there may be people that do that but her mistake was she automatically assumed I was one of those people. She basically said I was lying about reattaching the tags and said she could not process the return for the items with the tag issue.
I got upset of course and asked who I could speak to. She said she was the manager but she would give me customer service’s number. I told her that it was wrong she was insinuating that I tampered with the tags. She went and checked the other clothes of the same style to see if any other tags were attached in her same way. They were not so she said she could not accept the return, which was a total of $400+. I didn’t feel like arguing with her because I could tell she already made up her mind about me. I was so insulted but I kept a smile on my face and let her process the other items.
After that was done, I went around the store looking at other items that could have the similar tagging issue as the items she would not let me return. I found something immediately and showed her. She then had no choice but to process the return because she had no argument.
She basically blamed me, the customer, saying I’m the one that tampered wit the tag, when in fact it was one of the employees who attached the tag wrong. Instead of questioning the employee first, Valerie automatically assumed I was at fault.
I don’t appreciate the condescending judgement.i don’t think anyone would. People like her are the reasons people don’t like to even browse in high-end stores like that. The customer’s experience should be first priority. How disappointing.
Order Number – #GEU461052445480
I returned the goods over 2 weeks ago and I am still awaiting my refund (over a month in total between return / refund). I have sent numerous emails, tweets throughout this time & waited 2 weeks for a first response and still my issue unresolved.
This is not customer care. Guess is one of my favourite brands but I will NEVER deal directly with their website again. Shockingly dreadful customer service
I email you in desperation, can you help resolve this issue please.
Thank you
Lynn
Went to your corporate tent sale event last yesterday (12/26/2016) around 1:30 pm, items were nice except the manager assigned named Mirriam. She actually refused to give her name and just told me that she is the manager and refuses to sell my items. It started with my daughter who said “excuse me” when she was passing through. She moved a little but i guess since there was so many people, my daughter kind of pushed her a little bit. With that, she made a scene and started yelling at my daughter who is a minor (17 yrs old) and even called on the security to escort her out. Unbelievable for a manager to be acting like up so high like she owns the store. She should even be more understanding because the store is packed with customers. How can you even make a scene as a manager like that and treat minor customer like that. I was not there at the scene, my daughter just called me crying and went to the car with my friend that she got kicked out and explained the situation. I asked where’s all the stuff that we are supposed to buy and she said that she took it. When i saw her holding it, i approached her and asked her what happened and ask if i can take it and just pay for it. She started yelling at me and said that she won’t let me buy it and she will keep it inside the room so i can’t buy it. I was astonished and so i asked for her name calmly and started with high voice that she is the manager of the store and i will complain, i need to talk to her anyway. I said calmly that i just need her name but she refuse to give it to me. No name tag also. I just felt that as a manager, you should not be acting like that to a customer no matter what the situation is. “CUSTOMER IS ALWAYS RIGHT” …. Guess corporate, you should train your manager especially at your corporate store well. They are carrying your name and representing you company, don’t let them or HER ruin your reputation. I strongly recommend that employee out your door right away before she creates more damage to your company. HAPPY HOLIDAYS!!!
I absolutely love my Guess shoes. They are very comfortable, fashionable, and I do not typically have to add any type of comfort inserts to them. I don’t mind paying a little bit more because of this. However, I am tired of them not lasting very long before they start falling apart, (usually at the seems) and typically the shoe repair shops cannot repair them. I’ve had to trash 2 previous pairs (which cost a total of more than $200) and now I have my absolute favorite pair at our local shoe repair shop in hopes they can salvage them. These wedges costs over $100 and I’ve been able to wear them 2 1/2 months. Although your shoes are very stylish and comfortable, I cannot afford to buy them anymore since they simply do not last. I have a pair of wedges that I bought from JCP that have lasted over 2 years and they are still in great shape and they cost less than $50.
I’m a loyal shopper of 10+ years and I’m always satisfied with my purchases until recently. I purchased a pair of shoes from store #5058 in Atlanta Georgia and when I got home to prepare for the biggest event of my life I realize that I had two right boots. I called the store and explained what happened to the manager and informed her I was on my way to retrieve the left boot because it was close to closing. When I arrived I was informed that they didn’t have the other boot because they sold two left boots to another customer. I can’t understand how they let two mistakes slip through them like that. I was forced to exchange the shoes for something I didn’t like because I was desperate and out of time and to top it off I was not compensated for their mistake.
A Very dissatisfied customer
I’m a loyal customer of guess for many years now. I went to one of Guess store in Makariou avenue Limassol Cyprus and I purchased a dress for the amount of €199. I asked the lady there if they had sales and she said no and that they didn’t know when they will have! With great suprise after 6 hours od my purchase i get a message from the store that from the next day sales start 30-50%! I went back to the store to complain and to change the dress since they have sales and i bought something that today its worth €140 and they store manager refused and said that even if i buy something they will have to exchange it with the items full price
I visited store 5092 this evening & I wanted to congratulate the team on my superb client experience. With a background in Retail MGMT, making the client feel welcome, not rushed & valued is something I strive for on a daily in my brand. Many brands on the promenade before walking into Guess made me feel unwanted and ignored. My birthday is this weekend & needless to say I was ready to spend an unmarked value of money. Victor & Claire not only went out their way to greet me, but to also notify me of selectory promotional merchandise & adding on accessories. Thank you so much for the experience! You’ve made a client for life!
Hi,
I have purchased a leather jacket from GUESS store in Newbury Street in Boston MA. At the time I paid around $150 and I was expecting way better quality then what I got.
The leather has started to rip and fall off/disintegrate. It’s happening around the stitch of the sleeves, underarms and around the pockets, on both sides! The jacket is now useless and I am ashamed of wearing it.
I am extremely disappointed with what I bought and if this is the quality of the products you sell, I will be avoiding purchasing anything else and I will make sure I share my negative experience with your products.
You should feel ashamed your products reflect very poor quality, especially when you claim, “as a leader in global jeanswear design, GUESS has always offered the finest quality in fabric, finish and construction.” (Directly off of the label of my un-wearable jacket)
Extremely disappointed!
Isabel Ponte
Isabelle Ponte,
I have the same thing going on with a Guess brand purse and wallet. They both started to flake and the the seams are starting to shred. I paid a lot o money for these items when I purchased them from Dillard’s. Dillard’s should stop carrying their products.(if they haven’t done so already). I am sure that we are not the only people with this experience.