Jay Albert opened his first furniture store in 1961 in Bristol, Connecticut, with the idea of offering quality furniture at a lower price.
Jay’s son, Mike, learned the business from the ground up, working in the store on weekends and holidays from the time he was in grade school. Mike became the CEO in 1984.
The company decided to expand to a second location in 2001 when a Levitz store went out of business. Pilgrim has since expanded to 4 locations in Southington, Milford, Manchester, and Danbury, Connecticut.
Pilgrim Furniture is well-known in the community for sponsoring events such as the United Way, the YMCA, Relay for Life, the East Farmington Fire Department, Ronald McDonald House, and Toys for Tots.
The company offers free same-day delivery for orders placed before 3 PM.
Pilgrim Furniture City maintains a corporate office in Southington, Connecticut.
Jay Albert opened his first furniture store in 1961 in Bristol, Connecticut, with the idea of offering quality furniture at a lower price.
Jay’s son, Mike, learned the business from the ground up, working in the store on weekends and holidays from the time he was in grade school. Mike became the CEO in 1984.
The company decided to expand to a second location in 2001 when a Levitz store went out of business. Pilgrim has since expanded to 4 locations in Southington, Milford, Manchester, and Danbury, Connecticut.
History
Pilgrim Furniture is well-known in the community for sponsoring events such as the United Way, the YMCA, Relay for Life, the East Farmington Fire Department, Ronald McDonald House, and Toys for Tots.
The company offers free same-day delivery for orders placed before 3 PM.
Pilgrim Furniture City maintains a corporate office in Southington, Connecticut.
The warranty company was a border line scam and pilgrim were no help. I’ll never purchase anything with pilgrim again.
The worst experience ever. Very bad business practices. It’s been 6 months now since we purchased furniture from this store, and no delivery yet. They keep changing delivery dates and blaming it on Covid19. We tried canceling the order, but they want to charge us $900.00 because it is a special order. The fact that they could not deliver is not my fault so I do not feel like that we should be charged penalty. When we bought this furniture everything was a special order because they had nothing in stock. We have heard that they are going out of business and filing for bankruptcy. We filed complaints with Better Business Bureau and CT Consumer Protection Agency, and are currently working with the TD bank trying to close account and retrieve our payments. DO NOT BUY FROM THIS STORE!!!!!!
Major disappointment! First Pilgrim advertises … come in for a scratch off 35, 40 or 45% off your purchase (the sale price is already listed on the website its not addition to the sale price listed – no need to come into the store. Next I asked about price match policy…i was told by the switchboard no we don’t pricematch and then when I spoke to a salesperson they will not price match unless its a brick and mortar store in writing. So… target and walmart are excluded even though the prices are clearly listed online. The rational is that the use 3rd part vendors… well Pilgrim the iteam we’d like you would have to order also. So, at the end of the day the salesperson said she can’t do anything about the pricing.
Why is it so hard to find an email to reach out to someone? Only option is the customer service generic email and they don’t get back to you in a reasonable time (weeks).
You can walk into the store without being jumped on by someone who wants to help you but god forbid you have an issue you need help with!
their warranty ( extended warranty Co.) is the WORST… never ever will we purchase from Pilgrim again! couch was not right when delivered and guy had attitude … as recliner would not recline! fooled with something…. to make us “ happy” and 2 years later that recliner part of couch came COMPLETELY UNWELDED! complet junk for a $1300 reclining loveseat
The worst experience I have ever had with any busy! I purchased my couch in October 2020. My couch came in November because of Covid. When my couch was delivered, which I payed $100 for delivery. The delivery people had no patients at all. He took the plastic wrap off my couch and forced it through the door causing the couch to ripe and scrap the metal. From Nov to April, I waited for a new couch. When the couch came the “new couch” was already damaged. I contacted to store multiply times to talk to a manager! Supposedly they’re working from home and find it hard to return calls, since October 2020! Now it’s July 2021 and I since have no new couch! I have to do my house warming with the damage couch. I am currently on hold now for 18 minutes.
I purchased a lift chair recliner a yr ago I have been having problems with it reclining and lifting 4 different techs came too my home the problem still has not been resolved I’ve even taken the extended warranty at time of purchase I am disabled and I’m worried that it’s going too die on me soon pilgrim won’t help me
Very disappointed. My experience with Pilgrim Furniture and their warranty company was terrible. After receiving a credit (from the “warranty company”) on July 15th, having dealt with a pandemic, getting Covid, and a shut-down, we finally got to the store in order to replace the set and we were 2 weeks late for the warranty. We did order a set but canceled it after the warranty credit (which would have paid for 1/2 of it, hardly a replacement). It expired! Too bad, so sad, was pretty much the warranty company’s response. I spoke to several people at the store, and they said they would get back to us. Some did, and said it was up to the warranty company. What “customer service”.