Brothers Joseph and Lyman G. Bloomingdale opened their first shop in 1872 at 938 Third Avenue in New York City.
At the time the Upper East Side of Manhattan was a working-class neighborhood with shantytowns, garbage dumps, and stockyards. Within a few years of the store opening the Metropolitan Museum of Art opened, Central Park was finished, and the Lexington Avenue line started construction, all of which brought wealthier customers to the neighborhood.
In 1886 the store moved to its current location at 59th Street and Lexington Avenue. This was the center of the horse-drawn trolley system in New York and a convenient location for the store.
Today Bloomingdale’s is a chain of more than 35 upscale department stores and home stores in a dozen states. Bloomingdale’s is a subsidiary of Macy’s.
The Bloomingdale’s flagship store in New York City is a Manhattan institution and a tourist attraction.
Bloomingdale'sBrothers Joseph and Lyman G. Bloomingdale opened their first shop in 1872 at 938 Third Avenue in New York City.
At the time the Upper East Side of Manhattan was a working-class neighborhood with shantytowns, garbage dumps, and stockyards. Within a few years of the store opening the Metropolitan Museum of Art opened, Central Park was finished, and the Lexington Avenue line started construction, all of which brought wealthier customers to the neighborhood.
In 1886 the store moved to its current location at 59th Street and Lexington Avenue. This was the center of the horse-drawn trolley system in New York and a convenient location for the store.
History
Today Bloomingdale’s is a chain of more than 35 upscale department stores and home stores in a dozen states. Bloomingdale’s is a subsidiary of Macy’s.
The Bloomingdale’s flagship store in New York City is a Manhattan institution and a tourist attraction.
I am reaching out to you, hoping this would get to someone at your corporate with a little more common sense than your customer service. And please I don’t need another reply from customer service telling me to wait 7-10 business days. Below is an e-mail I sent out about a coffee machine that ordered twice and both times I received a used product with coffee from previous customer still in it. They did not even bother to remove the receipt from the previous customer either. So for your reading pleasure below is my e-mail.
On 1/24/2022 11:02:41 PM, cbelanaya@ cfl.rr.com wrote:
Good day Sir or Madam,
I am reaching out to you to share with you my dissatisfaction and would like to provide one more chance to make it right before posting a review about this incident.
On 1/12/22, an order has been placed for an automated Espresso Coffee Machine (order 593003083) which first took forever to arrive and then when arrived we noticed coffee ground all over the packaging as we are opening it. To my surprise, we noticed that this item is used and returned by a previous customer, but nobody took the liberty the inspect the item before shipping it. WE also found the receipt from previous customer still inside the package. We did not think too much of it and said that mistakes happen, so we took it to the Orlando Store by Millenia Mall. Customer service associate was kind enough to refund it and gave us a store credit. We looked for a similar item at the store, which was not available, so we placed an order for the same item with your customer service agent.
Until this point, we are thinking that all companies are suffering from labor shortage, and this could have been just a mistake and confusion which put this used item back on the shelves.
Believe it or not, on 1/22/22 we received our “New Machine” (Order # 02003051846MG) and as we are opening package I couldn’t believe and noticing coffee grounds all over the packaging again. I thought this impossible that we received maybe the same item but to find out from the SKU code, this is a different item and once we received another used machine. I have attached and below you will see pictures of the condition of this item we received. At this point, we are frustrated as it requires another trip to the store to return another used machine instead of enjoying our Sunday.
Upon arrival to the store, the Customer Service associate couldn’t believe that we are bringing this item once again for a return. Her statement was “Don’t tell me, you received another used machine”. Again, kind enough to return the item and gave us the credit back but at this point, I believe Bloomingdale needed to step up and make it right and not just offer the refund. The refund is a privilege I earned when I trusted and gave Bloomingdale my business. I requested from the Customer Service Agent to check with her manager and get back to me on what can be done to make it right for my inconvenience in bringing this item twice (not once) to your store. Besides the fact that I found it to be a disgrace to send a used item “Twice, not once” in exchange for my business to you. Obviously, Bloomingdale doesn’t appreciate my business or care enough to inspect items prior to shipping them.
Customer agent goes in the back to talk to a manager and comes back with the following statement.
“My manager said that we can pick another one and we will give you 10% discount”. SERIOUSLY!!!
I got news for you, I can just sign-up with my e-mail and get 15%. In addition, 10% is an insult nevertheless the manager is asking me to pick another one. Do you think I want another machine from Bloomingdale? Absolutely not.
This is how I think it should have been handled. To provide a genuine service and apology, a manager on the floor should have come in person to show us a genuine care and maybe provided assistance in picking a different item. This would show a genuine customer service in at least helping get the right item we ordered or a different that is not used. At last, the manager can then decide what would an appropriate discount or a token of appreciation for our business instead of trying to “compensate” me with 10%.
At this point I don’t even want to buy anything anymore from Bloomingdale as I don’t think you deserve or have earned my business.
I am reaching out to you as I stated earlier, to provide you another chance to make it right and I hope you genuinely and seriously address this matter.
I look forward to hearing from you and I can be contacted via e-mail at cbelanaya@ cfl.rr.com.
Thank you,
I wentbto Bloomingdales on Third Avenue and Eastb59th Street in NYC on 6/05/18 and pre.ordered 2 ladies shirts at a total cost of $396.31. I was told to come back the nextbday to pick up the sale items and given a pickup receipt for the same second floor location.
The number on the pick up receipt is 001-0706-4346. Where the 2 items are listed is shown, for each item, the words LEASED YES 1.
I returned to get my items less than 24 hours later. Neither a salesperson nor 2 managers could find them! I was there over 30 minutes,,waiting, and ignored most of the time.
Finally, when I demanded my receipt back so I could leave…my THIRD DEMAND…a manager finally arrived. She said that my package could not be found. I could credit the charge back to my AMEX or I could waut to hear from them when they found the parcel, and they would send it to me…..if they found it.
Not being stupid enough to imagine ever receiving a call about my *found* items, I had my account credited.
I dont believe that Bloomingdales really wants to retain its customers when their attitude is totally disinterested. I wasted an hour between
transit and wait time….for nothing.
What is Bloomingdales going to do about my wasted time? I dint wantbto read about brick and mortar stores losing nusiness due to online buying. They are losing customers due to complaints like my own…and worse!
We placed 10 fur pieces for storage and cleaning with the Bloomingdales Maximilian fur salon which were by contract scheduled to be available for pickup for the winter season on or after October 21. It is now November 17 and, while received SOME of the pieces last week (3 weeks late) we are still awaiting complete delivery of our stored furs nearly a month later. The Chevy Chase MD store says they are “working on it” but have no idea when our property will be returned. In fact, the store manager and his staff didn’t did not even answer my request to allow me to contact the person who is in charge of the Bloomingdales fur storage program which indicates this is not a priority for them.
I am not the only customer who has complained about this problem. I have made repeated calls and continue to get the corporate “we’re working on it” response. Apparently there was some “glitch” according to the local store management. If I were an executive or store manager of a company of Bloomingdale’s caliber, I would not have treated this as a “glitch” but rather as a “disaster” and hired whoever I needed and whatever I needed to address the problem. That hasn’t happened and all I am left with is corporate double talk nearly a month after I initially inquired as to the status of my property. BTW, if you do store your furs at Bloomies, there is a “limit of liability” of $1,000 per piece. Thus, if they lose it, you only get $1,000 even though most fur pieces are worth a lot more than $1,000. After this disastrous “glitch” experience, if I do decide to store my wife’s furs at Bloomies, I plan to cross out the $1,000 limit as I cannot trust them to reliably manage and handle my property without having appropriate legal recourse when the next “glitch” results in a loss of valuable property.
Not a complaint so much as a disappointed surprise. This affects your bottom line.
I went into the Aventura Bloomies tonight at 7pm which is 3 minutes from my home to buy this Gucci sneaker in a size 9 that I saw on your website and which said was available: bloomingdales.com/shop/product/gucci-new-ace-lace-leather-high-top-sneakers?ID=2590894&CategoryID=16961&linkModule=1#fn=ppp%3D%26spp%3D17%26sp%3D1%26rid%3D113%26spc%3D35%26rsid%3Dundefined%26cm_kws%3Dgucci%20sneakers%20%26pn%3D1|1|17|35
Was helped by a woman named Jeannie I believe. I told her I saw these Gucci sneakers online and Neiman Marcus was selling them for $695 while Bloomingdales had them at $730 and if they would price match. She said they would. She came out and told me they didn’t have a size 9 or 8.5, just an 8 and a 9.5. That was it. No offer to order them or get them for me. She said why don’t I look for something else. I said there is a Gucci store in the mall. She said yes, but they don’t carry that sneaker. (But they do). She actually blew a sale. I wanted that sneaker. I went home and ordered the 8.5 AND 9 from Neiman Marcus and will try them on at home and bring the one that doesn’t fit back directly to the store. I looked again at your website and it says that sneaker I wanted is in stock at the size I need and available at the Aventura store for pick-up. Even if it wasn’t, I would have gladly waited for it to arrive.
Extremely poor customer service. Extremely poor business practice. Maybe thats one of the reasons retail is struggling. Just thought you should know.
Being a loyal Bloomingdale’s customer for over 20 years, I have never disputed any charges on my Bloomingdale’s credit card until recently when fraudulent charges appeared on the account.
It took me 8 months and multiple calls to Customer Service and Fraud Investigation Department to realize that my claim was never given a chance to be investigated properly with due diligence. Two “specialists” Jasmine and Janette escalated my claim and promised to follow up with a callback, but I have not heard from either of them as of yet. One would expect a better service from such a reputable store as Bloomingdale’s. At this point, I have exhausted all my options to resolve this issue over the phone and decided to file an Executive complaint. Not sure if that helps though … HORRIBLE experience.
My information was stolen and used to purchase from you. I provided you with my ENTIRE card number, last 3 on the back, expiration date & my billing address. I am beside myself what lengths you go to help protect this CRIMINALS privacy and what little you offer to a victim. Your “policies” are so far beyond screwed I don’t know how you can operate a business successfully!! You tell me I need to WRITE to you in order to obtain this persons information however did you request such a thing from him when he violated my rights, safety and security???? How is that not obstruction when I can not pursue a police investigation without said information??? If I can offer you all the information you requested you would think you would oblige with some sort of assistance!! You should all be ASHAMED of yourselves and your poorly ran business.
Yesterday I went into your store and purchased $145 worth of apparel today I went in and spent An additional $134 $167 and $40 the total within two days is almost $500. This happening to be my birthday month I was told that I would get 10,000 points for the first $200 spent at least that was my understanding it turns out that one has to spend $200 or over on their first purchase in order to get those points The $500 that I spent in your store in the last two days should at least guarantee me my 10,000 points don’t you think someone unfair I believe
On March 27, 2017 I purchased $1500 worth of bedding at the 59 street store by BJ… The entire order was suppose to be shipped to my home … However, I received a portion of the shipping … It has been three weeks and I have not received the remaining merchandise…. I called the store no one knew what was going on with the product … I never got an email to explain what was going on … I really want the product however no one will help me and the merchandise was never shipped to my home … I love Bloomingdales and this is the first time Ive had such a problem…
I have been a loyalist for many years and have thought of Bloomingdales as a superior retailer. That was until tonight. I received an email saying that gifts orders would be received by the holidays. I realized that I had a few more gifts to buy so I went online to order. I bought the items and received an email with the estimated date for shipment. When I saw the dates for shipment I was concerned that the gifts might not arrive on time so knowing that I had 30 minutes to make changes to my order I called the phone number listed on the email immediately. The call was answered by an electronic message letting me know that due to a high volume of calls it would take 10 minutes for my call to be andwered. After holding for 40 minutes my call was answered and I spoke to Mary in Central America. She looked up ordered and said that for $7 I could change my delivery to express. I agreed. She then told me that she couldn’t make any changes because I called past the 30 minute requirement for changes. I explained that I called within 5 minutes but was on hold for 40 minutes. She apologized but then said I should have called within the 30 minutes. We went back and forth and then she offered me a solution. I place a duplicate order and pay for the expedited shipping for that order and then when the first order comes I could return everything for a refund. Seriously? This is Bloomingdales or Walmart customer service? Sounds like an online Scam to me not Bloomingdales. I instead went on Nordstrom’s site; found similar or the same items which without extra charge will be here by the 24th. And when my Bloomingdales packages arrive I will happily return them per Bloomingdales customer service suggestion.
I have had a terrible experience with Bloomingdales for the last 8 months. I have had 3 seperate payment sent to them that they could not find and did not apply to my account.
I have paid two $500 payments that were not located for 2 to 3 months after they were sent
and 1 $1000 payment that was sent on 5/31/16 that they just found in November. I had sent proof from my bank and it was still questioned as to if thy had been sent. I now have a bill that I would like to clean up, but I want all the interest and late charges taken off, since this was not my fault that they may have posted the money to someone elses account.
I would like to pay this off with the correct amount and never use this credit card again.
Thank you!
I am extremely disappointed and offended by the lack of customer service I received with Bloomindales over the past several days. I have been a loyalist customer for about 7-8 years now, having spent tens of thousands of dollars with Bloomingdales over the years. My credit card account is billed through my Grandmother, who so generously offered to pay this bill as a gift to me since she can no longer take me out shopping like we used to do, as she is 91 and barely mobile anymore. I recently moved from NYC to LA and my grandmother offered to buy my new bedroom furniture as a house warming gift. I found 2 pieces, a dresser and a bed, online at Bloomingdales.com. I called the number to place the order and as it turned out, I did not have the credit limit to purchase this. The man told me I needed my grandmother to call credit and have them increase the amount. I reluctantly did this, as I hate to burden her with things like this since she is so old and hard of hearing, but she said ok. After what she said was over an hour on the phone and a “traumatizing experience,” the credit was raised to $6000, which was not the amount needed ($7000 was). So when I called back to complete the order, they said i needed to increase it $1000 more. I got frustrated and annoyed at this point because I did not want my poor grandmother to have to go through another bad experience trying to get things sorted over the phone. I tried to get more information about my account and they refused to tell me anything since i am only an authorized user, but all I was trying to do was to solve things without having to involve her again. I had some unfriendly words with the representatives on the line because I felt like they were doing absolutely zero to help the situation and all I kept getting was “I can not give you any information.” We decided to forfeit this purchase after everything. After that, I expected to have a $6000 credit limit and I went back onto Bloomingdales.com simply to order some bedding, only a few hundred dollars purchase. I woke up to an email to the next day saying my order was cancelled. I call Bloomindales to find out why.. once again I get “i can not provide you with that information.” Infuriating to say the least. Now I have to call my grandmother AGAIN??! They wouldn’t even tell me why my order was cancelled!! My grandmother being so fed up with the phone calls, decided she would only drive to the Bloomingdales in Short Hills, NJ (about 20 min drive for her) to speak with someone in person. When she got there people were telling her she needed to call credit. Absolutely crazy that someone couldn’t just speak to her in person as she drove to the store specifically for that purpose. Finally, she said after yelling, someone spoke to her and went through another series of questions. She told me she was asked “what town in NJ is Wick st. on?” A ridiculous security question that she had no idea what the correct response was. She then said that they told her the bank decided to close the account because I was acting suspicious. Absolutely ridiculous!! Because I wanted information on my credit card!! Because I didn’t want to make my grandmother go through another traumatizing experience!! I am furious to say the least. I can’t believe nothing was taken into consideration about how old my grandmother is, how long we have had this account, how she pays the bill in FULL right away every month, and how much we have spent with this store! Absolutely no consideration was given for being loyal customers! That my grandmother was told I was being suspicious is the most insulting and ridiculous thing I have ever heard. I am appalled by the lack of customer service here. I am shocked too, as this was the first negative experience I’ve had with Bloomingdales and it resulted in them closing my account. Horrible. Something should be done.
Ordered a Michael kors bracelet for my mums 70th. Ordered at the beginning of October as my mums birthday is on the 22nd November.
Never received a tracking number contacted customer, after loads of emails backwards & forwards, still don’t know if it’s going to be here in time. Sent two more emails asking if it’s been sent & also complained about the terrible customer services, had a standard emails saying I’ll get a response in 24 hrs & guess what not heard a thing off them. So not happy, terrible service, won’t ever be ordering off Bloomingdales again ?
Hello I ordered a BURBERRY Bag online as a gift for someone’s accomplishment only to receive my package and the inside of my bag was a MICHEAL KORS PURSE. I WAS AND AM SO PISSED RIGHT NOW ONLY TO CALL AND THERE ARE NO LONGER ANYMORE BAGS AVAILABLE FOR THE ONE THAT I ORIGINALLY ORDERED. APPARENTLY THE BURBERRY BAG AND THE MICHEAL KORS BAG HAVE THE SAME UPC#. This is not good what so ever and I hope no one has to experience this.
I am a long-time customer of Bloomingdale’s and a loyalist member. Recently I began to order a few things online through the American advantage shopping mall. This also has been a great way of getting merchandise from your store. However I ordered a sweater made by Sanctuary on 3/18 for Spring, and finally wore for the first time last week. I decided to put a cotton turtleneck underneath and when I took it off later my whole shirt was pilled. Naturally I was upset and took it back to my local Bloomingdale store this weekend… Walt Whitman shops in Huntington, New York
I was told the policy changed at the end of February and if they can’t put it back on the floor to sell it, then it can’t be returned. I had tried it on when I got it and it fit perfectly, so I took off all the tags; thought there was no reason to keep them. Now it turns out that Bloomingdale will not stand behind the quality of the sweater that they sold. I paid $76.42 on my Chase Visa card (brought the bill with me) had to go to three different people to get nowhere: customer service, the sweater department, and finally get a manager(Corwin Thompson), but nothing worked. Besides wasting a lot of my time by having to go speak to all the different people, I am very disappointed as I feel Bloomingdale’s is a wonderful store and should stand behind their merchandise . I would appreciate it very much if this can be rectified. Thank you for any assistance. Roberta Freeman email: Roberta csw at yahoo.com
I have a $200 gift card which is not recognized when I try to place an online order. I have confirmed that the gift card does have the $200 balance and is valid. I have repeatedly tried to handle this through the Customer Service Center. I am always routed through a call center with representatives who do not speak English and who try to resolve the situation by placing my order themselves. This will only temporarily remedy the problem because I am not ready to use the entire balance on the card. I have asked to be transferred with someone who speaks English as a first language, I have asked for a new gift card to be issued. The representatives ignore me (or do not understand my request) and insist that I place my orders through them. I have now spent hours on the phone and exchanging emails. This has escalated to become a point that I wish to make to Bloomingdale’s upper management – your Customer Service is inadequate and a poor reflection on the quality and reputation Bloomingdales has worked to establish. Please fix this.
Dear Bloomingdales executives,
I don’t know if this mail goes to you well, but I am really disappointed by bloomingdales customer survice, so I am emailing you.
Actually, I was moving to Austin from New jersey because of my new job, and tried to purchase new mattress at riverside bloomingdales on 5/24/2014.
At that time, I talked to the sales associate, Gregory Bratslavesky, and we almost went to the final stage. but I didn’t decide to purchse it because he told me the delivery date would be on 6/3/2014.
On the way to Austin, TX(5/26/2014), I called Greg again and told him I would like to purchase the mattress because I got expected delivery date 6/1 from Sears if I purchase it on 5/26/2014. I didn’t think 2 days waiting was not big deal for me. After all process is done, Greg told me its delivery date will be on 6/5/2014. If he mentioned it at the first stage of ordering it, I might not purchse it. So, I asked him to expedite delivery date by 6/3 and he told me he was going to call me and send the invoice.
But as you see the attached mail, he sent me the invoice on 5/30/2014 after I called and requested him by the phone. At that time, he let me know the delivery date would be on 6/7/2014 because there was no inventory at my order on 5/26/2014. He never let me know it.
Today, I got a call from delivery company, and they told me the delivery date will be on 6/11/2014. They told me that they went to pick it up on 5/28, but the inventory was not ready at that time, so they had to come back without it. Finally, they picked it up on 5/30/2014 and will send it on 6/5/2014. I called Greg many times today, but he didn’t answer me at all.
My point is that,
First of all, the sales person just wanted to sell the product to customer without any notification (inventory shortage) for his performance. If I knew the delivery date would be changed from 6/3 to 6/7, I might not purchase it from bloomingdales.
Second, it is the worst customer services I have experienced in my life. No feedback and no answer at all.
Thank you for reading my email.
Please let me know your company’s action plan for customer service.
Thank you.
Dear Mr Spring,
I am writing to you because I am quite frustrated trying to get someone to call me back and because I am extremely disappointed at your customer service.
My sister, Nancy Siegel, on April 17, called Bloomingdale’s Chevy Chase store. She wanted to order $125 worth of cosmetics and receive the travel bag. The sales woman she spoke with, Lule Durrow, at the Estee Lauder counter took her order. My sister mainly wanted to order Lancôme products but Lule said she could process the order. My sister repeated her address at least twice. My sister had difficulty understanding Lule (her English was hard to understand). What followed were several days of phone calls back and forth from my sister to Bloomindales and from the store to her. At first, Nancy was told that some of the products were not in stock but they would be ordered and sent (at no extra charge –of course, all stores have this policy). Then she was told they did have them in stock, and then was told they did not. A box was eventually sent to my sister to the WRONG ADDRESS (35 Greenwich Place instead of 45). My sister had to walk across the street every day to see if a box had come. She was told another box would come by the 21 st – it did not come. This went on and on. Stephanie, an assistant to the manager was very nice and helpful. The manager never returned my calls. Elizabeth Beringson, Regional Manager, also never answered the messages I left for her. I called Bloomindale’s in NY several times – lots of rude responders who were not helpful. My sister had to keep calling (on her own dime) as many of her calls were not returned to her.
It took until yesterday 4/29 for all the products to arrive (12 days) in several deliveries. Nancy was told “Bloomingdales would make it right” – by sending her 2 certificates for $25 off a $100.00 order! How insulting – after all the problems you make it right by asking her to spend $100 at a store that seems very confused and inefficient. I have shopped for cosmetics at Barney’s, Bergdorf’s, Neiman’s and Nordstrom – occasionally there is a problem – they “make it right” in 48 hours and send an apology and some sort of compensation (not asking you to spend another $75).
As an aside, I made called to these high end stores and presented them with the cirXXXXstances of my experience. All of them would have reacted much different than Bloomingdale’s.
I think Bloomingdale’s will be the next retailer to close its doors. Your customer service is shameful.
I suggest you make this mess “right”.
Thank you,
Ellen Siegel
4/30/14