American Express or Amex for short dates all the way back to 1850 as an express mail business in Buffalo, NY. The company was founded by Henry Wells, William Fargo and John Warren Butterfield. These men went on to found Wells Fargo four years later.
The company grew quickly as they had a monopoly on express shipments in New York. In 1880, they built a warehouse behind the Broadway Building.
In 1882, the company launched a money order business and in 1891 they created the Traveler’s Cheque.
By 1903, the company had assets of $28 million.
In 1950, the Diners Club card was launched. In 1958, the first “credit” cards were launched. Amex was the first to use a plastic credit card in 1959.
In 1966, the Gold Card was introduced, followed by the Platinum Card in 1984.
Today, American Express cards account for almost a quarter of the total credit card dollars transacted each year.
American ExpressAmerican Express or Amex for short dates all the way back to 1850 as an express mail business in Buffalo, NY. The company was founded by Henry Wells, William Fargo and John Warren Butterfield. These men went on to found Wells Fargo four years later.
The company grew quickly as they had a monopoly on express shipments in New York. In 1880, they built a warehouse behind the Broadway Building.
In 1882, the company launched a money order business and in 1891 they created the Traveler’s Cheque.
History
By 1903, the company had assets of $28 million.
In 1950, the Diners Club card was launched. In 1958, the first “credit” cards were launched. Amex was the first to use a plastic credit card in 1959.
In 1966, the Gold Card was introduced, followed by the Platinum Card in 1984.
Today, American Express cards account for almost a quarter of the total credit card dollars transacted each year.
Hello,
I called customer service in reference to fraudulent charges on my serve card. After long wait times due to covid 19 I finally spoke with a representative. I explained to her the charge that were fraudulent. My father assisted me and was on the call as well because I have some disabilities. Someone changed the primary email address as well as the primary address, changed the password. I am unable to log on. I had frozen the card when the transactions were first noted however the representative told me that I needed to unfreeze the card for the investigation to take place. I can’t log on to the account, and I feel that I didn’t get any assistance in changing the primary email address password and resolution of the charges.
I would greatly appreciate it if you would reach out to me and assist in resolving this issue.
I have tried to dispute charges for services that were not received, opened disputes twice which both were declined. The merchant provided unsigned contracts, didn’t perform as per the contract and agreed upon items in emails. AE stated since I signed a credit card approval they couldn’t do anything. I have spoke with the executive assistant office multiple times and have sent registered letters with no reply. Complete disappointment from a 25 year customer of AE.
American Express, My wife applied for a Gold Delta SKYMILES
card January 31,2020. She as the primary card holder, and myself as an additional card. The offer stated that after spending $2,000 dollars in the first 3 months, we would receive 60,000 SKYMILES travel reward. We activated both cards February 11, 2020. We fulfilled the offer requirements. After two
paid in full statements, within the 3 months, (earlier), still no
posting of 60,000 SKYMILES, as of today May 2, 2020.
Spoke to American Express customer service three times.
They are stating that this card is not eligible for the SKYMILES
travel reward. This is not fair. We fulfilled your requirements
for these 60,000 SKYMILES. We applied for this card only
for the SKYMILES. Then after the renewal date another 10,000
would be added to our account balance. For the past 2 months, we were hoping to receive the SKYMILES, in order
to travel to Florida to visit our daughter, who is taking classes
for her Masters Degree. We don’t have a lot of money. Currently we are both not working. things are tough for us now. This just made it tougher during this time. We are long time American Express card holders. Can you help us out with
this situation, and honor the 60,000 SKYMILES ?
Thank you very much from the both of us.
need our 60,000 skymiles.
Do you ever respond to a customers request?
Why do i have to jump through hoops for a very simple
request? Still waiting for my 60,000 skymiles that i
earned after fulfilling your offer requirements.
Some time back, I was falsely billed for the Yahoo services described below (not ordered/not received). I contested the billing and AmEx properly credited my account. Now, the same fraudsters invoiced my card again but this time AmEx claims it is a valid “purchase.” Please note that this fraud is likely part of the Yahoo Data Breach, and I urge AmEx to treat fraud claims by 14 year Gold Members more diligently than was done this time. AmEx response was below (since someone sent a fraud invoice then you need to pay the fraud). Dear G YURIEFF,
We’re writing to let you know that we were able to gather the enclosed information about the $34.95 charge(s) from YAHOO SMALL BUSINESS 8668008092. We hope that this information helps resolve your inquiry.
Since this concludes our investigation, we have reapplied the disputed amount of $34.95 to your account listed above. You can expect to see this on an upcoming statement. If you have any questions, you can reach us anytime at americanexpress.com. Thank you for your Card Membership.
I am unable to get a response after 4 attempts and promises from 4 Supervisors at the Responsible Lending Team to send me a HARD copy of my restored credit limit letter. I initially received a letter that said my credit limit was being reduced; I called back and it was restored. The USPS lost the restoration letter. I’ve called and have been assured 4 times, by for different RLT Supervisors, that a new letter will be sent out. It wasn’t. I also was promised that I would get calls back. I didn’t. I’d like the e-mail of someone in Corporate since anyone at a lower level, both customer service and RLT and RLT Supervisors seem unable to send me a copy of my restoration letter. I want a HARD copy, just like the one you initially sent me that reduced my credit limit.
I received my Delta Skymiles American Express card in May, and ordered tickets to Tampa Florida for 6/21/2019-6/27/2019, I had to pay for my luggage both ways , because my last name was spelled wrong Aystin , when I returned home I called American Express I was told, I should have checked the spelling when I got the card and was told they would not credit my account , because it was my fault and the charges will stay and I will have to pay the bill. I didn’t print the card wrong American Express did. Delta would not allow my luggage unless I paid because the last name was spelled wrong, and it didn’t match my ID., but allowed the charges for the tickets with the last name spelled Austin.
this is crazy!!!!!! please response ASAP
Persons dealt with
06/24/2019: Danika and Gerald (Supervisor)
06/21/2019: Other Representatives
06/14/2016: Initial Contact with Other Agents
I checked out of Motel6 in Tucker, Georgia on 06/13/2019 after two 1 night and 1/2 on what was initially a 6 night stay. I was given a receive stating my refund would be $251.76. I did not see that amount refunded to my account on 06/14/2019. Thus, I called Bluebird customer Service to file an inquiry. However, when I asked would the place the disputed amount back into my account, they refused to do so over the course of several days and phone calls.
I was informed that since I had a recite as proof. I was told I would get an email from them asking for my proof. However, I never received that email to this date.
I made a final call to Bluebird on 06/24/2019 regarding an amount showing on my account but not credited. I asked why was it showing and not credited. I was told that the merchant had credited this amount back to my account on 06/23/2019 although I received an email from the General Manager of Motel6 Tucker stating on 06/21/2019 that the credit would be placed in my account.
I asked Bluebird that it would be credited to my account immediately since I started the complaint process on 06/14/2019.
Again, the representatives said they would not credit my account. Each call that I made indicated agents who do not understand customer service nor United States banking regulations.
My biggest complaint is that I don’t believe they ever initiated an investigation. I never had any action until I decided to call the motel six for the third time on 06/24/2019 and spoke to the General Manager.
Why is AE gender racist? My wife and I have same lost account w/AE due 2 BKRPTZY & both our credit reports say the same,
10 years up they give her credit & deny me stating you account was closed.
Hers too for the same reason. Rep saw our account info two be same! gender racist? It appears so. Her previous account showed closed and mine shows closed at same time same reason and same time. The underwriter was given this information yet still denied my application with reason that account was closed. This is clearly a bias to men or me personally. This makes no sense. When called back after 2nd review the new rep was dancing and played word games. Politics in action by the second rep and no honesty of the situation. How can I be treated as a man the same as a women? She is not even the primary wage earner in our house. I am and all our credit as been restored. This is the only creditor who has provided evidence of lack of gender equality despite evidence witnessed by rep. Why are you like this?
I’m a laid back hard working man who just lost his kids job and home due to your company not giving me my money out of my account. I waited over 2 months for a card from your company. My wife has sat with kidney infection for 2 weeks due to having to sleep in the car now. We haven’t eaten in about a week now we ran out of food and water then. I’m absolutely homeless now to the point of I can’t receive a card any longer due to no address to send it to and your company tells me oh well I can’t have my tax money since I’m homeless now so I’m told.by your company I’m not allowed to have my money now.
I recently made a $20.00 gas purchase at a QuikTrip gas station. When I got home, I got an alert that another$100 was charged to my account. I called AMEX immediately and was told that this was a pending charge to verify my account was able to handle the charge. This does not make sense since this charge came after the purchase was made. I questioned further and was told that there is a law that allows them to do so. The 1st agent I spoke to said she couldn’t give me the law that applied when I asked for it. I the asked for a supervisor who also said she couldn’t provide the so called agreement that she couldn’t explain. When I tried to question further, all she could do was over talk me. I still want that information that I believe I am due if there a is a law that allows companies to charge my account arbitrarily. I intend to take it up with my congress person. There have been $1 charges in the past foe the same purpose. $100 is ridiculous. If I was tight on credit it could cause me more grief than this is. You need to train your representatives better. They never say they can’t do something. If anything, they should offer alternatives when they do not have the knowledge or resources to satisfy a customer’s needs. Supervisor was Neha Emp # 8919001 if she gave me correct information.
I have been a customer for over 50 years. That is over 600 monthly bills paid in full in advance with never a missed of late payment. In exchange for my loyalty your customer service and security/fraud representatives treat me like dirt. It is easy to mistreat seniors and get away with it but for your company to do it is disgraceful. i just experienced the second hang up by your personnel. You have requested i contact y9u via phone, email, text, and by contacting my wife. Ten minutes ago i was speaking to Amby in your fraud department who hung up on me just as Joyce in the same department did last week.
50 years and I have to start filing complaints with government agencies. your treatment of long term cardholders is beyond understanding
After being told I was reciving a refund from a motel for being attacked by bedbugs. I paid for the room with american express debt. I call AMEX to find out why the credit hadnt been posted and to use the purchase protection that is included with each purchase with AMEX.
First, I was questioned about my identity and answered and reanswered questions to a forgiener who clearly could NOT UNDERSTAND ENGLISH.
Only to tell me that I could not get to PP department, and that there wasnt a refund posted and that I couldnt get a supervisor, and she continued to argue with me until I hung up. Then I picked the phone back up and ? she was still talking and say “not to worry” thats theyre favorite line. This is multiple times ive dealt with their soory a** service. NO MORE TODAY IT STOPS. AMEX SUCKS
May 15, 2018
Stony Point, NY 10980-1730
American Express
P.O. Box 981535
El Paso, TX 79998-1535
Dear Sir/Madame:
Re: US Open Tennis 2017 – American Express (acct 1-62008)
No response to (2) letters sent.
For the last number of years American Express offers card holders a chance to receive $20 credit for using their Amex card to shop at the US Open Tennis in Flushing, NY. A card holder has to spend at least $100 in order to qualify for the credit. I had signed up at an Amex kiosk thinking that everything would be fine.
My wife and I who are frequent users of Amex made (3) purchases totaling $139.01 (8/29 – US Open Membershiwest $40, Amk US Open $50 and 8/30 US Tennis Asc $49.01). Not seeing any credit on my September or October 2017 statements I called Amex customer service at least 3 separate times (October and December 2017 and April 2018.) In October the representative indicated that I should be receiving a credit – unfortunately this never came. More recently when I called I was routed to several different departments and no one seemed to comprehend my concern.
It is not so much the credit but rather the principle at this point that makes me want to pursue this matter. Please check your correspondence with me and see if this all checks out.
Your help and assistance would be greatly appreciated.
Most sincerely,
Peter Scheibner
Stony Point, NY 10980
Needed to cancel a card of an authorized user and get a letter saying that person was only an authorized user. Apparently this is too difficult for Amex…They cancelled the card but could not mail a letter…MAIL….as in post office. I am old and do not have a fax machine…..did not want it in an e mail, wanted it on AMEX stationary.
Called Executive Office to speak to the person in charge of customer service. The reply was “we can only transfer you by the person’ name that you wish to speak to”. Excuse me? You don”t have anyone by title???? I need to cancel my AMEX cards today. They have become too much work to deal with.
To add insult to injury my AMEX card was hacked yesterday while it is floating around in a place AMEX travel cannot identity
We purchased travel insurance from American Express, Amex Assurance. We had to cancel 3 days before due to an illness I had (I am 75). We went thru the instructions on the insurance policy we received in February, purchased tickets end January. We completed 16 pages of questions sent to us, added our doctors note with explanation. It is now 7 business days and when we call we get the canned speech, which changes in favor of them when convenient. It takes 10 biz days, now it takes 14 biz days, then we were on day 5, next day it was day 3. Spoke to a supervisor, who repeated above. Tried to e mail AMEX corporate in NY was given e mail that was not working. Where do you go, what do you do, I have had an AMX card for 19 years. Please someone give me a call, write me a note, tell me the truth, speak to me, tell the truth. I will surely be sharing this with my friends who warned me NOT to use Amex but I believed in the American Express name. Karen Erskine 516 223 XXXXX
Travelguard in the best travel insurance. I’ve used it and have been happy with it. Had to use it when my husband was diagnosed with lung cancer. They were very helpful.
Purchased replacement shower door frames in Oct. 2017 from American Standard. American Standard had taken over Canadian company Crane Plumbing which made a high end architecturally designed I-piece steam shower. Shower door hinge broke. Ordered replacement parts and was charged $350+ for parts to repair. Parts consisted of two stainless aluminum pieces of frame weighing approximately 1lb. and 14feet of rubber gasket. When I received the parts an invoice was included from the Canadian company stating the cost in U.S. dollars was $54+. I then called American Standard and questioned the difference in what they charged me and the stated Canadian invoice I received. Their comment was I was not to have gotten that invoice. I told them I felt I was being overcharged and would file a complaint with the credit card company, American Express. I filed my complaint in April of 2018 rather than immediately because I could not find anyone with knowledge about how to install the new parts and did not want to return the parts for a refund unless I was unable to find someone to install them. In April of 2018 I found someone who could install the parts at a cost of another $250 as he had to travel 80 miles to my home and spent 5hours making the repairs. From the time I contacted American Express till now June 13th 2018 I have been receiving emails from American express stating that they were still investigating the dispute. I have made several calls inquiring about the status of the dispute most recently in the past week and 3 times today,June13th .In a call I made a week ago I was told that the merchant hadn’t as yet responded and had till June 12th after which American Express would move to the next step in the dispute process When I made my ist call today, June 13th the representative told me that the merchant had till July 23 to respond. I questioned that time as letters I received stated that the dispute process could take up 6 to8 weeks and we were nearly the 8 week period. I questioned why I was told that the merchant had to June 12th and now I was being told July23rd. He had no answer . I told him if I called and got another representative I’d probably be told also something else. In my second call I was told the dispute had been closed and a letter had been just mailed on June 10th telling me this which I have yet to receive. I asked how it could be closed when I had just in the past week received an email stating that the dispute was still open and active. He then told me it had been closed because I had only 3months from the time the purchase took place to make a dispute and I hadn’t done so within that time frame. The third call resulted in again another version. This time that the dispute had been closed in May, yet as I stated I had as recently as in the past week received an email stating that the dispute was still being investigated. When I went on the American Expresses sight American Express Chargeback Time Limits it states that after a chargeback has been issued the merchant has 20 days in which to respond while the cardmember can dispute a transaction at any time. If American Express has changed its time period on within how many days a cardmember has to file a dispute one would think a company of the size of and reputation of American Express would be able to update their website in a timely fashion. Also it would be nice if American Express would not outsource its member service-calling in to speak to representatives to foreign answering services where it is difficult to understand their speech. I have currently been a cardmember for the last22 years and for a number of years prior to those last 22 years and am considering giving up my and my wife’s memberships of which we each hold 5 different American Express cards. At this point I rate American Express as a Zero when it comes to member protection.
On 5-30-18 I spoke with Joy at Amazon to see where a refund was credited. He informed me that it was put on a closed account with American Express. I called American Express and spoke with Carissa on 5-30-18 and was informed that she could not access my account and I would be contacted within 48 hours. I am waiting for two refunds of $104.94 each. Of course, as I expected no one has returned my call and it is now 6-4-18. I would say this is very poor service…since I was never notified that there were two credits on a closed account. I would like this matter resolved immediately…you can call me at 248-330-XXXXX..Thank you, S Quattrociocchi
Hi! I am writing that request for cash redemption be processed on my account. It is most unfortunate that the security questions posed on me, I failed to respond to. I suppose I would have to get in touch with those individuals to answer the questions successfully – I have yet to inquire on their wealth and property info as well as birthday info. Yet, on second thought, I suppose I don’t really have the luxury of time to stalk those people to get this matter taken cared off. Please reflect a USD50 cr on my account. Credit card number is 371534309XXXXXXXX. Thank you.
Hello: I am a team member of a consumer hotline, Call Kurtis, CBS, Channel 13, West Sacramento, CA.
We recently received this complaint from Mr. Ian Gabriel Christensen, (209) 890-5754, about his Blue Bird Account.
“My issue is with Bluebird a money card for direct deposit offered from American Express. On January 17, 2018, I went to an atm to withdraw $720.00., the at, crashed and I was forced to file a dispute for the money lost. I filed a dispute and was told on Friday the 26th of January I was going to have my money credited back to me January the 30th. After checking my email today, the 30th, I received an email stating my dispute has been closed and that the money will not be credited to me. After checking with the bank they informed me that there back offices have be in contact with bluebird and that the money will not be credited back to me. After checking with the bank they informed me that their back offices have been in contact with bluebird and that the money was credited back to bluebird to be placed back into my account. I then proceeded to call bluebird customer service and I was informed that they have no information for the money and that he account was closed due to the money being dispensed to me. ‘
After several other calls, Mr. Christensen says, “I am still in contact with the institution in charge of the atm who has stated that the money was sent to me within 24 house. The institution will be sending me proof of this transfer via email shortly.”
Can you do something to help Mr. Christensen to receive this money in his account?
Please let me know,
Sincerely,
Luanne Thursday
(916) 374-1475 (Thursday 9am-2:00pm)
Call Kurtis Team
CBS, Channel 13, KOVR
2713 KOVR Drive
West Sacramento, CA 95605
FAX (916) 374-1427
Tһis excellent website сertainly has all of the
information I needed aboᥙt this subject and didn’t
know who to ask.
Genie
I found several people after climbing up the corporate ladder for 5 hours. First one was nice but could not help, second one was a disgrace, she told me after listening to my problem “she wished she had called in sick” and the last one sounded very impressed with herself but could do nothing. SO far nothing has changed.
Does not seem who you ask American Express has people who do not care, do not answer and are not even polite. A case of a company spirit grown so large no one cares about anything but the HUGE paycheck they get. Good luck, just thought I would share my experience,
Longs SC 29568
WERE TO START OK FIRST I HAD THIS CARD IN GOOD STANDINGS
I then get my Hilton visa turn into a AMEX .SADLY!
IN JAN I CALLED TO HAVE THE POINTS AND CARDS MURGE IN TO THE ONE HILTON .
YOUR AGEND SCREW UP MALOR .
INSTADE OF MERGERING THEM SHE GOES AN CANCELS THE 91005
Now my 59,065 points are gone .
I called I don’t even know how many time with o luck getting help .
Today 3/16 after one hour yes one hour talking for ever and finally getting a supervisor
Pricilla. Who then drops me .
I now written to better business bureau. Dallas .
I have never has such a debacle go on .
I have other card s Business at this point I feel like getting rid of all of them .
The business SuperAloeLicious my husband John Gambelli we spent over a million a year .
So one need to call me and take care of this mess .
Christine Lefont
I NEED SOME ONE TO CALL ME
You come across as ignorant with your spelling and lack of English. I can see why no one took you seriously. You’re ignorant. Take an English class and learn how to spelt
Amen.
I have been a member of you since 1980 when I graduated from College.
Today my wife has your cards with me as an addon and I had yours with my wife as an add on.
We have been paying off all balances, on all cards, for a long time now.
Lst night we got a statement that showed wife had sent her payoff balance to my account which had a zero balance.. All we wanted was for you to move the dollars from one account to another.
But NOOOO…. you want us to wait for you to send a credit back to us in a couple of days and in the mean time of course my wife is paying off her card balance.
But since loyalty means nothing, customer service means nothing.. Shame
I’ve been a member of American Express for over 41 years and was blown away by the lack of professionalism and rudeness that I experienced over the last 3 days.
Last night I was at dinner with my wife and attempted to pay for our meal but it was declined, when I got home I phoned American Express and was routed to the fraud department. Upon trying to speak with them it became clear their was a real problem understanding what they were saying, they spoke in broken English but more importantly they said they would call me back to verify my phone number. They did Not call!!!!! I then call back and spoke with another person who said he would have to call me back to verify but he didn’t. I then called a 3rd time and got a female who said she needed to call back for verification but she didn’t.
Getting frustrated I tried call customer service but was routed to the fraud department. It is a vicious cycle, I’m unable to make a complaint to American Express all I do is get routed back to the Philippines to speak with some one who can’t answer my questions. More importantly I can’t use my card and American Express just missed out on a 900. Sale for a plane ticket that I put on my visa.
What a shame it is that my time with American Express has to end this way. For so many years they were the cream of the crop but now they have taken a direction that will surely nose dive them right out of business. You just can’t treat the customer the was I was treated.
If anyone would like to respond from American Express please do so at duluthbuckeye@ aol.com
Amex is holding my fund on my card and blaming it on the merchant as a “pre authorized hold”. The merchant has already processed my payment for the correct amount yet Amex is still holding my funds blaming it on the merchant who by the way has never held more the than the amount i specify, in the over 10 years i have been a customer to said merchant. i am now seeking a class action attorney as i have found hundreds of stories like mine.
This is a summary to fit your space requirement.
1.00 Started with AMEX in the 1950’s, after college graduation.
2.00 Merged account with COSTCO, to have one monthly billing.
3.00 2016, COSTCO dropped AMEX. I had 3 surgeries that year: Prostate Cancer,
Blood leaking from Bladder, Brain STROKE problems.
4.00 Was moved to SOMERBY facility in Sandy Springs, GA.
5.00 No Amex Bills or Statements. Contacted AMEX 6 times to no responses.
6.00 No one will accept my 05/21 vaid date GOLD CARD locally.
George Liptak, Jr.; Sandy Springs, GA
Telephone: (404) 368-XXXXX
Internet: George liptak7@ Gmail.com
DO NOT USE : Sandy Springs
Telephone: (770) 993-****
i need to make a complainant about the blue bird card by American Express regarding there attitude, how they talk to me like i am stupid and restarted, the way they lie and give me the run around when i report charges that i did not make on the card because some one has my card info plus when i requested to have my card shut down they would not do that with out giving me a lot of accuses. i have spoke very highly of the blue bird until this year when i first had problems with the card. i will never use the blue bird card ever again and will tell others not to get a blue bird card because of how customer support is now and will always be for the blue bird card. can come one please give me away to contact a CEO or corporate office regarding the blue bird card and it customer support people?
I filed a bankruptcy in 1986, all was cleared and final on the bankruptcy that included Amex. It wasn’t for much but due to a life emergency it had to be done. It’s now 2017 and due to a human error within the American Express company, the amount of the bankruptcy states it’s still in collections. What! 31 years later and they never cleared their records of this. This sounds like a simple over site, but nothing is simple with American Express. I don’t know how this company is still in business. Fortunate for me they can not report this to creditors or any of the credit monitoring companies. I just want to clear my name from this company.
I have had my American Express Card for nearly twenty years, have used it for close to a half million in purchases and have never so much as been late on a payment. Several months ago there was a small, unauthorized charge on my card — I advised it was not my charge and it was removed. Simple, right? However, the story only BEGINS there. The “new” Amex fraud department had people calling me to discuss the matter who could barely speak English and who could not answer any questions – just repeatedly reiterate a canned list of statements. They appeared to be “asking” me to cancel the account I had for so many years with the number of such account tied into countless auto-payments and court filing systems for my business. Since the false charge was small and whoever tried it did not have all of the necessary card information, I told them I did not want to cancel the 20 year old account. They continued to keep me on the phone stating emphatically “but we really, really, really recommend that you cancel this card” over and over until I began to wonder whether they were even truly American Express. Concerned, I hung up and called the number on the back of my card. Shockingly, every call I made to American Express from that point on (and this is MONTHS ago) was routed directly to the fraud department and the same, non-english-primary speaking personnel reading from the same script “we really, really, really recommend, blah blah blah.” After about 15 phone calls over 3 days with HOURS spent on the phone to no avail I finally determined (after being lied to by several personnel AND supervisors in the fraud dept) that they had already cancelled my account WITHOUT my permission and BEFORE ever even reaching me. I was FURIOUS and spent the next 3 days on the phone trying to call other Amex numbers found online to have a new card issued. I was finally successful. The card arrived about 6 weeks ago with my same number and new expiration date and security code. I called and had it activated and figured – problem solved. However, out of no where this past my card has suddenly been declined at restaurants, grocery stores and gas stations (yes, incredibly embarrassing). I again tried to call the number on the back of my card and lo and behold, I was again, automatically rerouted to the “fraud” department, put on a recorded line and spoken to by a heavily accented person who was clearly reading from the same script. Everywhere I call now to try and resolve the problem gets me routed back to this inept fraud department speaking with people who have no authority or inclination to resolve this very simple issue. I want my account back with the new card they have already sent to me and activated and I don’t want to have to EVER speak with the fraud dept again. Apparently, after 20 years and half a million in expenditures, I’m not going to be able to get that. It is honestly like a credit card twilight zone. I am an attorney and I am debating whether to pursue dtpa/breach of contract allegations against Amex. It has honestly left me with a sick feeling. This was my go-to card for all my travel, business and online shopping. I trusted them implicitly. Now, I can’t even find a real person with authority to speak with about this issue. I’m posting here hoping that I will get a call from someone with the authority to do something about this and the sense to understand this is NOT how you treat valued customers of 20 years. One week from today, if this matter is still not resolved, I will proceed with my claim. So very, very sad. Amex, the last true bastion of true customer service — gone. I mean it, I am truly sick about this.
I had a similar problem and called AMEX too many times to count…I finally called this number 212-640-2000…this number is to the actual headquarters in NYC and the receptionist sent me directly to a department supervisor. Problem solved!…I am sure with all the time you have had an account with them they would help…be Blessed…
This is the number for the corporate office listed on our site. Glad to hear it worked out for you
I have contacted customer service not thru my account and thru twitter. I exchanged reward points for a seamless.com gift card that said “buy as many as you want” with no disclosure about terms or limitations, but when I went to redeem them you never disclosed the limitation. I have bought and used multiple dining and retail gift cards and have never been told you cannot stack them. They are not coupons or discounts and should spend the same as cash. If there are limitations they should have been disclosed at the time inexchanged points for them. This is false advertising on American expresses website. The rewards customer service refused to address the issue. Twitters askamex said they would investigate 4 months ago and I have never received a response. I told them at the beginning disclosure failures have legal ramifications and customers who bought them should file a class action against your company for 1. Failing to disclose terms of rewards cards. 2. Failing to refund points exchanged under false pretense. The fact your representatives were made aware of the error and refused to take action increases liability. The saddest part is I doubt rewards customer service or askamex even has a suitable away to report issues to the legal team. Its a dual creation of deniability and liability, sweeping the industry, sadly condoned and encouraged by leaders of industry who measure success in quantity high enough to bury transgressions then claim it’s purity. It’s the equivelant of saying I know 1000 people and have only raped 1 of them so I have a 99.9 rape prevention success rate. Ethics are similar to the law in it only takes the breaking of one law to make you a criminal no matter how many you followed…, unless of course its corporate law.
After losing my companion of 20, they called while I am mourning to discuss his balance. I haven’t even had the chance to not only mourn but to got through the bills. Thanks for being so cold.
I currently have maintained ether an American Express Gold or Platinum credit card for 20 plus years, however I am considering canceling it due to your support of Shakespeare In The Park play, currently running in New York. I consider your financial support of this play despicable, unpatriotic and in support of the divisiveness that only encourages violence in this country. Please follow the other financial supporters such as Delta Airlines and Bank of America that have withdrawn their financial sponsorship. I can only wonder why American Express continues to support this. Please remove your current and any future support to this organization.
Because of your slow and inadequate response to the outrageous performance in New York of a depiction of the assassination of a sitting President (under the guise of a Julius Caesar play), I am cancelling my platinum card. If you’ll check your records, I’ve spent several million dollars over the past 30 years on top of your substantial fee. I wonder how many customers you’ll lose over this . I’m also closing out my savings account in the American Express bank. feel free to look at my account ending in 12003 and see what kind of customer you’re losing.
Amex supporting the Trump assassination
Let it be know that I will never use your firm’s services, ever again.
How do you think this is right, in any way shape or form is beyond me.
It would not have been right if it was any other political figure and its not right now.
If some moron thinks this is OK and does something happens then blood is on your hands for supporting it.
All of your employees should be ashamed of themselves and I can only hope this costs your firm money, lower share prices and the loss of some senior management’s job.
Can you tell that I am upset ?
Do pass this along because I am the 1 in a 1000 that bothered to look up your email address and send this to you. The other 999 don’t like it either but could not be bothered by you firm.
Bruno Di Stefano
Subject: Julius Caesar play in New York City.
If my information is correct, American Express is a sponsor of the New York City play Julius Caesar currently showing on Broadway. It is with extreme angst and disappointment to know that American Express has not withdrawn sponsorship for this play. The theme of this version of the play Julius Caesar is to delight in the murder of our current President, Donald Trump. With all the violent and savage killings going on all over the world by ISIS and others, it is just too much.
No matter the political beliefs of any American, sponsoring an event where the current President of the United States is murdered as patrons in the audience clap with joy, simply cannot be tolerated.
American Express services people of all beliefs, including those who respect our country and the person elected to be President of the United States. My email is to strongly object to American Express continuing to support this play.
Many Americans agree that this travesty has just gone too far. Please take to heart the feelings of myself and lots of other American consumers and remove your support for this play.
I have been a happy American Express cardholder since 1979. However, that has changed upon learning that AMEX will continue to support the play. It will be a shame to end my card membership of such a long time over this situation. Sincerely, Ellen Baldwin
Furious that Am Express will continue its financial support of that Horrific event in the NYC park . If you don’t pull your $ $ backing then I will personally boycott all of your products and services . A killing of a Sitting US president is not an artful endeavor nor is it humorous.
I will be closing my accounts with you as your decision not to pull your support for The Public Theater for thier disgusting production of “Julius Caesar”. You have shown your colors and you will never be able to recover. Thank you Costco. and numerous other merchants who will not take your cards via the high discount rates. Your free ride is over. Thank You for Disclosing yourselves for what you are.
I am very disappointed that you are not pulling your support from The Public Theater production of “Julius Caesar” that portrays a Donald Trump-like dictator in a business suit with a long tie who gets knifed to death onstage.I will not buy or support your company who blatantly endorses this kind of theater. I will encourages others to boycott American Express.
If this had been Barack Obama, there would be anarchy in the streets.
I agree with mos of the other posts. I thnk the Public Theater play is a disgrace and certainly an abuse of free speech. For American Express to continue their support of this organization, is also a disgrace. If this were done during Obama era, it would be just as reprehensible!. Who do these pompous self-absorbed people think they are?
Very disappointed in AmEx not pulling support from Central Park play. Use of your card goes to back of line. Corporate values not aligned with mine.
Dera Sir or Madam,
I am terribly disappointed in the AMEX Corporation. Amex is not the only game in town. I believe AMEX Corrporate falls way short on its principles in the court of popular opinion. I believe their continued support of Public Theater will ultimately tarnish and degrade their otherwise good reputation and image. No good (for AMEX) can be achieved by affiliation with a performing arts company that produces a distasteful and offensive work of rubbish.
Also, I applaud Delta Airlines and B.O.A for their responsible decisions to withdraw financial support for Public Theater and the disgusting & disgraceful production of Julius Caesar.
I intend to transition my account/cards away from all AMEX products!
You should drop support for The Public Theater in NYC immediately as Delta and Bank of America have. It is unconsciable to support an organization that depicts the murder of the President on stage!
I read about your corporate sponsorship of the production depicting the assasination of the President. You need to know that I am absolutely ashamed to be a card holder. That is not art. You NEVER would have supported the same production depicting the same of Obama.
You are a disgrace.
I hate that I have to resort to writing and email due to lack of customer service skills. Everytime I 2have an issue with my Amex card I never ever ever been able to have it successfully handled. The representative I get on the line are always patronizing and uneducated on the product and services. They always seem to missed the point of the problem. Its very very difficult to get them to understand the urgency in ones financial obligation. Ive asked for diffrent reps only to get hung up on numerous of times. Im so tired and stressed by you all customer services. Please take the time to look into this situation. Im a hard working citizen who thought by using my card will make my life easier. In fact its been hell using the card.Please help!!!
Dear Mr. Kenneth I Chenault,
I turned in my AmEx card three years ago because your company is way behind the times. My Chase card is of more use to me. I have been verified by your inept company. I just received a charge of $74.18 for a charge made on April 12, 2017. The problem is that I closed my account three years ago. You have got to be kidding me. Your incompetent fraud unit just let this go through. My other cards wouldn’t have given this charge the time of day. When I called your incompetent staff in New Delhi supervisor Andy Beri he said he could not help me. I would have to call back in three hours. This is why I left AmEx. Incompetent and not consumer friendly. I am not calling again, you must take care of this.
My account ends in 41004. I will let this collect interest for years. call me at 914 862 XXXXX.
Neil Harwayne
Customer Compliant – April 5, 2017
To Whom It May Concern:
Background:
• On April 3, 2017 at 20:33:22 (CST), I purchased an OneVanilla Prepaid MasterCard at Walmart in Round Rock, Texas. Store# 00475 and Trans# 0668. The cashier loaded $200 to the prepaid MasterCard and the transaction was accepted. The prepaid MasterCard did not appear to be opened or tampered as it was in a closed package that didn’t appear to be tampered or opened.
• On April 5, 2017 at approximately 12:30am, my son check to ensure the $200 was applied to the prepaid MasterCard and once he accessed the OneVanilla website the card had already been activated and 3 purchases were made to American Express Serve on April 4, 2017 all within minutes of each other. The prepaid MasterCard was secured in the home and my son didn’t open the packaged prepaid MasterCard until April 5, 2017 at approximately 12:30 am. The time of the 3 purchases occurred at 2:42pm and 2:43 pm (CST). This would have been when my son was at school and I was at work so there is no way the card was used by either of us.
Action taken:
• At approximately 12:37 am on April 5, 2017, I immediately contacted OneVanilla at the 1-877-770-6408 number and spoke to Customer Representative ID#8021 who input Transaction#1746906379 to stop the 3 fraudulent transactions. However I was informed that it will take 7 days before OneVanilla can dispute the charges. Needless to say, I am not a happy customer.
• I then returned to the Walmart in Round Rock, Texas for which I purchased the card to request my money be refunded back to me. This was at approximately 1:33 am on April 5, 2017. I waited for about 5 to 10 minutes to be told that there is nothing Walmart can do and they can’t refund cash back on a prepaid card. I find that ironic as I purchased this obviously bogus OneVanilla Prepaid MasterCard from their store. Now I am out of $200.
This money was to be used for my son’s school trip. He worked hard to earn this money and to have it taken without any care is sickening. We have purchased this card before and had no issues with it and thus I felt comfortable with purchasing it again. I am now forced to ask my mother to loan me the $200 so that my son can have funds available for his trip.
I think was disturbs me the most is the lack of concern that this happened. I work hard for my money and I don’t steal to meet my needs and that is how I felt with both OneVanilla and Walmart. I honestly do not know how this happened but I have many theories, did the cashier take the card number via the transaction at Walmart or did someone at OneVanilla Corporation packaged a used Prepaid MasterCard and just waited until an their victim bought the card and that victim was me.
I am very disturbed by this action and now I have to fight to get my $200 back which will not be received in time for my son’s trip on Friday, April 7, 2017. I am asking that this matter be investigated and taken serious. Walmart I am ashamed that your store wouldn’t honor the refund and OneVanilla I am ashamed that you couldn’t do more than just stop the transactions but informed me that I need to contact the Vendor in New York to get my money back. I am the victim here but I have to now fight for what is rightfully mine.
I have been a very good customer since 2008 and in October disputed a charge from Budget Rental Cars. They charged me twice and I only disputed the second charge. AMEX put the original charge which was legitimate into dispute but never credited it back to my card. I was unaware of this until I received collections letters from Budget saying they never got the money. AMEX swore many times that Budget had been paid. I thought it was finally resolved but then I received a outside collections company letter. I have spent hours on the phone with AMEX customer service – all the collection agency needed was written confirmation that Budget had been paid but AMEX said they couldn’t provide this. They are ready to state without hesitation that Budget has been and I owe them nothing but won’t confirm this in writing to me!!! I have promised several times that someone will fast track this issue and call me back but so far only broken promises. I have tried email, phone calls, on line chat and today sent a overnight letter to AMEX Corporate asking one last time for someone to help me. The next step is file a complaint with the Better Business Bureau and state attorney general. This has been dragging on since October and I am so frustrated and stressed out. I have stellar credit and do not want anything that I am not responsible for to change this.
Since I’ve been an American Express customer for many, many years – and am now preparing to close all my accounts – I decided to report my reason in the hopes that AE will clean up its act and not treat other accounts as mine have been treated. The problem began when I changed my business structure – was told I need to apply for a new card – which I did. I didn’t realize that the card attached to the structure that no longer existed – was not canceled. It did not occur to me that a business entity that no longer existed would still have a Amex card – even though Amex knew of the business structure strange. In any event – when I realized my error I closed the “old account.” In the meantime – I saw an international charge that I did not recognize. I disputed it – The company that made the charge, I later found out, was another foreign company that I always thought was USA based. The company – when they received notice of the disputed charge closed my account. When I was finally able to put the puzzle together – I opened up a new account with said foreign company and was billed for that new charge – which I did not dispute. In the meantime – the account that was closed and the charge that should have been reversed was not – American Express did nothing to investigate the charge – and even though I’d been told the charge would be investigated and I would receive something in the mail – I never need. I assumed AE was still investigating. Apparently not. The disputed charge (153.00) was left on my account – AND was reported as being a LATE bill! Then I received a bill saying I had a credit balance – I called, even sent screen shots of it as directed by AE personnel – who said I needed to send the screen shot because all they could see was the 153.00 that SHOULD have been removed from my account. In desperation, I engaged in a chat – first the account could not be found – then the credit could not be found – and finally I just decided I was spending more money in terms of my time than the claimed balance. I PAID the disputed bill, FOR WHICH I SHOULD NOT HAVE BEEN CHARGED. THEN I received notice that the account could not be found. I DO NOT UNDERSTAND WHAT IS GOING ON WITH AMERICAN EXPRESS – BUT AM ACTIVELY RESEARCHING ALTERNATIVES TO THIS MIND-BENDING UNPROFESSIONALISM WITH WHICH I HAVE BEEN SUBJECTED.
COMMON SENSE NEEDED!
Please Read
Gar Fraley
Phoenix Arizona, 85041
608-513-XXXXX
I began my association with AX in the 80’s. First the Green card, then the Gold card and finally the Platinum card.
In approximately 2005 my AX account was compromised and someone began charging Direct TV billings to my account.
It began with a few dollars at first and then gradually increasing to almost $1000 per month. Every month I would file and AX would refund my $. However this became ridiculous because it happened every month and I would have to go through the process. AX tried to find the culprits but with the technology in place it never happened. I was given a new account number but the charges kept getting posted and paid! I was told that there was nothing that could be done if they were presented you would pay them. This continued a few more months and I had to finally cancel my account after 20 plus years.
After my account was cancelled another billing was presented by the same company and AX paid it again. This is where the discrepancy really begins. I could not believe with a cancelled account I was being charged for something I had not authorized and you had a year history of fraudulent charges with this scammer.
Ultimately I paid it in full but it went on my credit report…I was completely let down by my credit card company ….AMERICAN EXPRESS!
I have tried to run the gauntlet of reinstatement but to no avail.
I have a 6 figure income, an 800 credit score and yet I can’t get anyone to listen to me.
Haven’t you guys let me down long enough?
Respectfully
Gar Fraley
I HAD A CORPORATE CARD FOR MY COMPANY SUN BURST SOLAR TECH AND PLASTICS, BUT LOST IT AND COULD NOT GET ANY ONE TO REPLACE IT. I HAD A REGULAR AMERICAN EXPRESS CARD THAT I PUT 3000 DOLLARS ON, AND IT WAS CANCELED DUE TO A MIS UNDERSTANDING. NEVER DID ANYONE REPLACE THIS CARD EITHER. I WAS ALWAYS IN GOOD STANDING, SO WHAT IS GOING ON. MY IS RICKY SIMMONS CEO, PHONE IS 620-333-XXXXX , KANSAS 67005 EMAIL IS simmons6700522 at yahoo.com I LOST TWO CARDS AND NO ONE WILL HELP! I NEVER DID GET THE 3000 DOLLARS BACK, SO WHAT IS UP. YOU COULD SAY THAT I AM IRRITATED.
I opened a Hilton Honors card from American Express to make use of the $50 credit when you book a hotel from Hilton. I got approved and got the email confirmation. I wanted to use the new account in paying my Hilton hotel stay so from the email American Express sent me, there’s a link “Get your account number”. I went to all the process and the final page where there’s an explanation of policy or whatever that is in the box that I need to see and check, there’s an error and I was not able to get my card number. I understand that due to security reason, American Express won’t give me my card number on the phone. I can’t wait for the card by mail because the hotel price is so low and I need to be booked for my stay next week. I just wanted to get the $50 credit for my application and called American Express customer service. Customer service told me that I can’t get the $50 credit since I need to use my card. BUT HOW CAN I USE MY CARD IF I DON”T KNOW MY NUMBER. I JUST WANT $50 CREDITED TO MY ACCOUNT. Can someone help me?
Transaction Date Date10/06/2016 Post Date 10/08/2016
MARSHALLS #0292 000000292 6221
BRISTOL CULVER CITY 840 –
Partial Purchase $ 196.79
I have been protesting this charge since 10/6/2016. This is a disputed charge.
I used my card at the American Legion on 10/05/2016 in Albuquerque, NM 87123
The same day a illegal charge was made for $ 9.33. In California and the next day
10/05/2016. I called and requested to find out was charging to my account. I have no children or family and I posses the only card. The next day the charges was billed to
my account [above charge] I protest before it was processed on 10/08/2106. I have been lied to repeatedly. I have called and disputed the charge and sent two forms back by fax and one by email. I mailed several letters. Please let me something…Please.
Dennis Wallace
3727-420045-XXXXXX AMX Express Card [Campus Edition]
Albuquerque, N.M 87123
Phone 505-205-XXXXX
Mr. Chenault, CEO of AMEX
My mother was a long time card holder with Amex, as am I (make that was, for me). My mother died May 2015. I have been working on clearing up her finances. All has gone really well EXCEPT FOR AMERICAN EXPRESS. Within days after her death I notified Amex and all seemed to have gone well. HOWEVER, you owed her $7.19 which, if I remember correctly, was due to alleged fraudulent activity of signing up people with some insurance coverage. Doesn’t matter why the money was owed. You provided a check made out to the Estate of Belle Korn. I called and wrote indicating that there was no Estate. You said you would send a check to made out to me. Many months later another check arrived again made out to the Estate of Belle Korn. I called every Amex number I could find and finally I was referred to your Deceased Customer department. They made promises, none of them were kept. So I called your corporate telephone number and asked to speak to you. Your admin asked the purpose, I told her, and she referred me to some corporate elevation of customer concerns department. I spoke to Paul Ebbighausen 212 6402000. He sounded as confident as Donald Trump with the same boastful predictions that everything would be perfect when he took over the matter. He said he was personal friends with the guy at Am Ex who would actually follow through AND was competent enough to fix this. The solution you chose was to make the check out to me, her son and heir. I even received a follow up call from some nice lady who had “good news” about the claim but didn’t share it on the voicemail that she left late at night.
TODAY I RECEIVED THE PROMISED CHECK MADE OUT TO THE ESTATE OF DONALD KORN. But I am not dead and don’t plan to be for a while. Also I don’t plan to have an estate. Here is my plan. First is to turn this matter over to all local, state, and federal adjudication offices and courts for resolution. I look forward to meeting you in court. Second will be to start a blitz of factual information on every conceivable social media page about Amex’s approach for handling claims of the old and dead. I am really good at social media. Third will be to start an inquiry into my own organization whether Amex should enjoy being our exclusive business partner in this space. Fourth, each of your board members will receive a copy of this email. Fifth, you will see a copy of this email going to our local newspaper person who does a really nice job of helping in situations like this (trying to keep dead peoples money) and writes really nice and effective articles that get local attention here among the old people in Florida.
Please Fedex a check to me, not my Estate, could be your personal one since I suspect that things are so bollixed up at Amex that even you don’t know how to get one internally issued, immediately.
Disgustingly yours, Don Korn,
Dear Amex.
After being a gold card d holder for over 41 years- we have repeatedly attempted to reconcile a disputed charge since last October(2015) which American Express repeatedly took close to $5000 – unauthorized from our bank via auto pay. Our bank, Wells Fargo has deemed Amex negligent and charges not valid. We have called Amex repeatedly,,,,I mean REPEATEDLY!!!!!!! With arrogance and uncaring outcome Every time! Can you have a district manager contact me directly please!
Maureen Bausch
215-491-XXXXX
Just received my Platinum Delta SkyMiles invoice and had a charge in the amount $99.95 from TME*MEM SVC F&W CONN CLUB. After spending 32 minutes on the phone with Am EX. I founded out this is a renewal of a quarterly magazine ” THAT I HAVE NEVER RECEIVED ” . Further checking, I founded out I was charged $29.95 last year as a special offer, again for something I never received.
I have 4 Am EX cards and my wife has two I have been a member since 1972, I am totally upset that America Express has gone this low to charge their members without authorization. I have NO RESPECT for this company, ZERO. Oh, they are refunding the $29.95 plus the $99.95 once they were caught. I plan to file a complaint with the Consumers Dept at State and Federal level. I hope that this company is fined a few million dollars, someone should be in jail. I wonder how many millions of members they have stolen from. I am looking into a Class Action Suit against American Express.
Today I applied for a credit limit increase on my Everyday card, and got the 7-10 day message. I knew this was a decline so I called the Credit dept for the reason, and they gave me the reasons based off of my old EX score, which had a derogatory and 50+ points lower. My EX is now in the 700s & completely clear. I asked how often or when they update the scores they pull & the credit dept said they had to connect me to regular CS to answer that. Upon getting to regular CS “Carmen” told me that the score is updated whenever you apply for a new card or a credit limit increase. When I asked why the score hadn’t changed after applying for a credit limit increase, she started talking over me purposefully, not letting me get a word in edgewise. When I asked if she could not please talk over me, she just hung up. This is by far the absolute worst customer service I’ve ever experienced in my life. As a new cardholder, this really leaves a bad taste in my mouth about this companies’ CS departments. I’ve never had a CS rep hang up on me after asking if they could not talk over me while I was trying to ask a question & figure this out…not even by Comcast, which is saying a lot. Comcast used to be the worst experience I had ever had, but American Express is now at the top of this list. I sincerely hope my future experiences as a cardholder with this company isn’t going to be similar to the one I had today. Please educate your CSR’s in etiquette when dealing with the customers that pay your bills.
Thank you for your time.
I dislike calling American Express customer service. Why? Great question…I never understand a word that the representative is saying. The representatives English is not good and they are rude. AMEX you must do better because from what I’ve read this issue is greatly affected by your customers. I’m not saying you can’t employ those who does not speak English BUT I need to be able to understand what’s being said to me. If I have to ask you to repeat your name or a sentence more than once, I have a problem.
Also there has to be a willingness to help instead of a rep advising “there is nothing else to do but wait”.
Do better American Express
I have found out this to late that American express is a BIG SCAM sent them a check for 8,747.00 to pay off the account . then was told they never received the check so we sent them a copy of the check that was cashed by DSNB (DEPARTMENT STORE NATIONAL BANK) they said my account would be credited , as of today 4/19/2016 its has not been credited. I cant believe these big companies can get away with this (where’s the freaking government)
To: Mr. Kenneth Chenault
I have been a loyal customer since 1973 and always pay my bill on time and exceed the minimum payment. I was appalled to receive a notice increasing the interest on my account by almost 7%. When I called customer service to inquiry about this matter, I was told very abruptly it was due to government regulations and there was nothing he could do. I have enjoyed using my American Express card when travelling, but I will switch to another credit card if I have to pay the increased interest rate. I am a very unhappy customer.
Mr. Kenneth Chenault,
American Express Serve customer service is HORRIBLE! Every person I speak to doesn’t speak good English. I rented a car March 10-14 from Enterprise Rent A Car and the charges totaled around $299.00 which the transaction was complete March 14,2016. However, looking at my account online as I often do I had three charges on hold dating March 11, March 13-14, $172.00, $172.00, $68.00. I spoke with someone from Enterprise on several occasions and they stated to me that everything was clear in their system and they had no holds on my account. So i contacted American Express Serve and they insisted that it was Enterprise fault. I explained to them that according to my account the charges were cleared and it made no sense to have it cleared and still have charges on that same date. I spoke to a supervisor by the name of Jerzen (don’t think I spelled it correct) who was extremely rude and said that I would have to wait until March 28 to see what happens. WHY? My account is now in the negative because of these holds that I didn’t authorize. I get direct deposit faithfully every two weeks and when my money is deposited they will take the -$195.00 from that. I didn’t get to my company in time enough to stop the direct deposit. I am going to cancel this card and will write corporate everyday if I have to until something is done. As a customer I feel like i am a slave to this company when there are other companies out there that will cherish the customer. I filed a complaint with the BBB and I am also going to consult a lawyer. I am not a happy customer!
American Express used to have the best customer service. I am very disappointed to say that they now became the worst and if they do not change I will close my account. A month ago I received a call from the fraud department regarding a charge in a another state which I did not recognize so it was denied. At the same time, another charge was placed in the same city but it went through. After a month and 6 phone calls I have tried to dispute the charge and every time I was told that it takes time to process and to just be patient. I asked them why I do not see a record of an open dispute online or why I do not receive an email or letter in the mail to conform the dispute. They gave me a reference number for the dispute. To top it all off after a month of disputes and phone calls I just received my statement and guess what, the charge is still in my bill. So of course I contacted them again and the last time I called they hung up on me and they said they processed the dispute but it cannot process until we hang up the call. Everything is so suspicious. I will not give up until this charge is credited back to my account. This is not fair! I remember the good old times when I would call to dispute a charge and it was handled right away in an efficient manner. For more than 2 decades, I never had any issues with American Express until now. I bet this is all due to outsourcing. I suspected something when Costco dropped their card. It looks more and more like I will drop them too very soon!!! There are so many cards choices out there. Why should I stick with American Express when they cannot provide the service expected from them? There is no reason at all.
I’m not an AMX creditcatd holder; although have an AMX PrePaid Serve account; with direct deposit. This card is a scam. Replacement cards are a joke; without the card you’re doomed. No funds, no resolutions, only reps in Manila, Phillippines…without clue. AMX legal dept. In NYC., isn’t going to listen to complaints. At best a “class action” lawsuit with hundreds of customers….through Federal Trade Commission and ABA . The AMX PrePaid card service is a scam
I agree about their pre-paid card service being a joke. They sell them locally and I was trying to use them online and no place I tried would take them. I called CS & they said to just use them locally. If I wanted to buy something local, I’d use cash, not spend extra money on a pre-paid card.
I Derrick Heggs, have sent a written notice to the Utah address concerning my account being unlocked in order to have access to my funds, my funds in this account a total of $352.00 and some change, my account was locked on the 7th of December and the written letter was sent out to American express serve on the 8th of December and received on the 11th of December I paid for notification of delivery, and yet the account is still at this day locked I have called every single day to try and resolve the matter, if it was to close the account in accordance with agreement with account, an account with funds shall not be lock and clearly mine had a valuable amount of funds in account..here it is now 10 days till Christmas and I have no funds due to whatever reason someone decided to lock my account, At this point I don’t care why..I just want the account unlocked in order for me to get my remaining funds from the account and go about my life and will never have any dealings. American express has home and immediate contact number.
I need and want the account unlock asap as to where I can get my money out of the account and American express can keep there account and I will not be a customer….I had no dispute or issues in august, September,november, nor December just a dispute in October and if that’s the case why lock the account in December right after reciving my disability benefits from the government,, Why not lock the account in November if there was a disrepency with my account,,,something is not right and not adding up. AND THEN TO NOT EVEN COMMUNICATE WITH ME AND GIVE NO INFORMATION MAKES THE MATTER EVEN WORSE OF A SUPPOSED SCAM OR SENSE OF THEFT FROM MYSELF THE CUSTOMER,,Granted I’VE BEEN PATIENT AND CALM WITH THE MATTER I’m ASKING UNLOCK THE ACCOUNT SO THEREFORE I CAN GET MY FUNDS FROM THIS ACCOUNT IMMEDIATELY..
Derrick Heggs
This is the same thing we are experiencing..and no one can unlock the account…and no answers .and mail in any questions..with all this being said..I think it’s more of legal matter. All laws are different in every state .
On 12/11/15 called to speak with a supervisor so that I can get a one-time courtesy waiver of the $40 membership fee on my account. I spoke to a rep “Elaine” Employee # 4327 who informed me that a waiver could not be given. I asked to speak with a supervisor and at first she went off the line and return to say “Alex” the supervisor was in a meeting. I asked is there any other supervisor available and she said no. So i said “Alex” can’t come to the phone so I can request the waiver and “Elaine” replied “no, she is on another call.” So which lie is it- on another line or in a meeting. I never experienced not getting a supervisor at any other retail business. This was a first and I have been a long-time card member of American Express. I very much feel slighted, I informed her that I will be calling corporate and she started to say something along the line that the supervisor was going to say the same thing. I just hung up. I plan to call corporate headquarters with this issue. A supervisor should be avail to members for customer service.
One more thing American Express. I and I am sure along with many others, judge a company by how easy and/or difficult it is to contact the corporate office and if the corporate office has an Executive Customer Service line. In other words, is this company, any company, customer-friendly. American Express isn’t. The only number available at corporate is Investor Relations. American Express doesn’t even have an email link to contact them let alone a phone number for their customers. American Express customer’s are always referred to the number on the back of their credit card which really raises your blood pressure and gets you nowhere. A final suggestion for the upper management team..CEO, CFO, CIO whatever. Put on a headset and plug into your call centers and listen to what your customers are saying and being told. Then come back and tell all of us if that’s what you call world-class customer service!!
I have been an on and off customer of American Express throughout. I’ve left them each time all due to such poor customer service. Their folks are poorly trained, have very poor listening skills and their tone leaves a lot to be desired. I recently went back to American Express a month and a half ago. Today it took me 45 minutes to make a payment by phone. I chose to use the phone because I tried to make payments thru the website and they didn’t occur and almost had my services disconnected. Back to the phone payment. I wanted to pay the entire amount and the initial rep kept putting me on hold as he “didn’t know how to do that”. He told me that he would have to transfer me to another que where those folks handle payments over the statement balance. Huh? Away I go and after being on hold over 20 minutes got disconnected. Called back and a lady said she could do the full payment I wanted and after screwing around with it for several minutes, realized she couldn’t do it either. A couple of things here American Express. Why aren’t your people properly trained on such everyday services as phone payments? And, why can’t an entire balance be paid? Suppose I mailed a check for the full amount. Are you going to send it back to me? I won’t even get into the electronic payment mess I got into with a utility which caused me grief. Look American Express. The purpose of paying on line is for me to save time and also, I am disabled. I don’t have time to play charades with your folks or wait forever on hold and get disconnected. And, get ahold of whoever is responsible for your trainer’s. They are doing a terrible job. Have them focus on improving representative’s “listening skills”. Invest some money in re-fresher training.
I have been a “member” for 38 years. I remember when their slogan was “membership has its privileges”. I also remember when they would send you little token gifts on anniversary dates in appreciation of your business. Those days are long gone. In fact, I find visa & mastercard have much better customer service. The main difference between Amex and the other cards is much fewer businesses take Amex. What a shame that a company that used to be an icon of prestige is now less than mediocre. I am terminating our relationship after 38 years.
This is an interesting and tilmey post, however, in your critique of the bill you failed to mention that the purpose of this change is to generate tax income from small business income that frequently goes unreported. Ian, the problem is that the people that don’t report the income now aren’t going to do it when the law comes into effect. Most people abide by what the congress says, and they are the ones that already report income, and yet they are the ones getting penalized with extra bureaucratic crap to do. Law-abiding business owners will be spending more and more time filling out forms instead of helping current customers and getting new business.Ian said: . . .government subsidies to those small businesses will either reduce health care costs or lessen the cost burden for employees. . . while the new bill will increase the administrative paperwork burden, the ultimate aggregate cost effect will likely be neutral. Tying this bill to a driver of unemployment is a stretch to say the least. With respect, it is a driver for unemployment. This legislation will have the effect of raising healthcare costs, not lowering them. The more costs per worker a company has, the less funds the company has to hire more workers. Of course, some people like to cite the CBO which says this will reduce costs. Keep in mind this is the same CBO that said the Iraq war would be at most $85 to $200 billion, but the actual numbers are somewhere around $3 to $4 trillion.The bottom line is that this is going to hurt smaller businesses and the extra costs of complying with all the new laws are going to stop some new businesses from even starting by creating an artificial barrier to entry. Sadly, the only people that will be able to shoulder all of this easily are very large corporations with large amounts of money, large office staffs, and large numbers of lobbyists.***My apologies for my lengthy soapbox rant. If this is comment is deleted, I completely understand.
I have been an American Express customer for close to 30 years. I used to love the company, they had tremendous customer support. It all has changed. I cancelled my card – they could care less – There customer support now is terrible. They lost me.
I have been scammed by a company called JJsHouse.com and American Express does not care. I used to use my Amex card for the sole purpose of my purchase being protected online and while traveling. Amex no longer has this type of protection and customer service staff attitudes are deplorable. For anyone looking to purchase a dress or other merchandise from JJsHouse.com, DON’T DO IT! The company is in China and they don’t tell you that anywhere on their website so that they can scam you. When the merchandise arrives and it is very poor quality, they will let you send it back, BUT it costs more to ship it back to China than it does to buy their dresses. This is why they don’t tell you where they are shipping from or anything about the company. Unfortunately, AMEX no longer cares about these types of scam companies and will not do anything about refunding your money. Very sad!!
Hi Kay, thank you for your question. If you’d like to romeve items shipped with the app, just go to Menu –> Settings –> Pick list –> Predefined catalog –> Actions –> Delete presets. Please let me know if you need any further assistance.
I’m visiting Guam from South Carolina. ,Because I had my mail forwarded to me AmEx cancelled all my travel insurance, car rental insurance, telling me that since I had a temporary mailing address (July-Nov 2015) on Guam. I am a resident of Guam and not entitled to coverage. When I called the customer service, they said that I was in a foreign country and as a resident of a foreign country, I could not have travel/car insurance.
Even though I vote in SC, have cars registered in SC, pay SC income tax, have all my household goods in SC, and a SC drivers license– Am EX insist that I am a resident of Guam
I knew this would happen when they stopped teaching Geography in school.
Semper Fi
I think they are doing something very unethical. My balance for the month was 333.15 after my payment I chose to make, the balance is 138.oo BUT they charged me interest in the 333.15? I was told if you don’t pay your bill in full, they back date the finance charges to the original amount of the billing cycle. I have no problem paying interest on what is current balance but I surely do on the amount I already paid!
You will probably get some comments from people that are not going to support you for donating to Planned Parenthood. Please know that I and many of my friends WILL patronize you because you do support one of the few organizations that does tremendous good for women. Thank you.
I agree planned parenthood should get many donations. Many years ago I didn’t have income coming in, they took care of me on a sliding scale of 1.00 doing an annual exam when they discovered the beginning stages of cervical cancer- had it not been for them I would. It be here.
Also, for those that put PP down for the woman’s RIGHT to do what she wants with her body and if she chooses an abortion, so be it…..this is no ones business but the person involved in her decision to do what’s right for her!!
Many people that have kids never should have had them, those that have left their kids in a hot car to suffer and die, those that leave their babies in a dumpster, etc those kids would have been better off aborted rather then to suffer. I wish all the recent movie theater killers, and other evil people were aborted!!
I regret to inform you that I will not be able to support your company through purchase of products you offer any longer due to your support of Planned Parenthood. Planned Parenthood and their methods of existence are disgusting to me personally and to most people I know. Until you have a change of policy about who you choose to donate money to, I will not be able to buy your products and I will encourage my friends and colleagues to follow my example.
I have been mislead, I called to see if I could waive the $95.00 fee on my card. I was informed to cancel the card and apply for the card with no yearly fee. Thinking I was giving the best advise from such a reputable company. I did not get the new card and they will not reinstate my old card. I have been a member for several years never late and have spent several thousands of dollar, I thought they appreciate there customers. I’am dissappointed and feel like I have been bamboozled! why would they tell me to cancel my card! I have also filed a complaint with BBB. I need my card!
Yes, for some reason they are just too big with too many locations that you never know who to write to. They refused to send me a monthly statement after I have asked them THREE times. Simply poor business practices.
I have tried unsuccessfully to contact a human being in the United States in regard to my account. I thought I had an “American Express Card” not an “Indian or Philippine Express Card.” I was advised on each of four calls that they could not connect me with a person in the United States. I asked for a supervisor to contact me on an unrecorded line and also if not then I wanted to record them as they were doing to me. They stated I am not authorized to record them but they could record me. I was informed I would get a call from a supervisor on an unrecorded line momentarily. Guess what I missed a dental apt while waiting for a call that never came. Please let me know what number to call to speak with a person in the United States. I find your telephone system to be atrocious, When using a service from part of the United Nations, they should identify themselves as to what nation they represent. I am not expecting a return to this notation, However I will spend 49 cents to mail to NY HQ. If I could type in a foreign language I would use the Tower Of Babal to translate.
My husband passed away i contacted you to advise of this and requested becoming the primary account holder. They took an application from me which i provided my costco membership number. A couple days later my card was put on hold because they couldn’t link my membership number to my amex card. I called costco to find out what the problem could be they said everything was fine and it should be verified. To this day my card is on hold again although AMEX allowed some charges to go through but when i went shopping the card was declined. This debacle is unacceptable. Please contact me and resolve this issue.
Have tried to receive a refund for Baggage Insurance that I did not need on a recent trip and have been unable to do so. When this Insurance was introduced and I received a contact from AMEX to take it out, I was hesitant about agreeing but did so when I was clearly told that there will be no problem receiving a Credit if not needed. I have had this done on a number of prior occasions when I have a short trip and do not check baggage. However, apparently AMEX changed this policy. My request to have the $9.95 (for two) credited has been denied. As a member of AMEX for over 30 years, and a satisfied one until this happened, I would think that AMEX should have notified me of a policy change and I would have considered it accordingly. Now, as a result of this, I have removed myself from this automatically charged Insurance. I hope there aren’t other similar problems on the horizon concerning Member Benefits for Platinum Card Members that are withdrawn absent specific notice.
Well I was going to write a letter to Kenneth Chennault concerning the despicable “customer service” and bad business practice I’ve become aware of after being a client for over 10 years, but after seeing comments here it’s obvious that it’s gone on for a long time. Calls to
what they call customer service are supposedly recorded but could anyone with authority possibly be listening to them? Appalling. I closed my account today.
I sent this msg to Costco:
As a loyal Costco and American Express member, I am disheartened and disappointed that Costco is threatening to destroy the partnership between these two companies. I spent over $12,000 with the Costco American Express card last year, and am very loyal and enjoy the EXCLUSIVE nature of this arrangement. Both Costco and American Express exemplify value added products and services with superior customer service. However, when combined the exclusive offering is greater than the sum of the two. Costco without American Express is less valuable, and vice versa and this is not the time to tamper with success. This partnership is a competitive advantage for both companies and should be treated as such.
We appreciate you taking the time to email Costco Wholesale.
Costco will continue to accept all American Express cards at our warehouses and on costco.com until April 1, 2016, and the Costco / AMEX TrueEarnings cards or Platinum Cash Rebate cards will still function the same as they always have.
Cardholders will continue to earn their cash rebates. They will receive their rebate checks in their February 2015 and February 2016 AMEX statements as normal. Those checks can be redeemed at any Costco warehouse in the US for cash or merchandise.
The co-branded credit cards will continue to serve as membership cards until April 1,2016. Members do not need to make any changes to their accounts or take any action at this time.
This announcement does not impact Costco membership in any way.
Costco is in the process of developing a replacement credit card program that will be available in April of 2016. We will be communicating with every Costco / AMEX co-branded cardholder well in advance of any changes, and cardholders will have ample time to prepare for the pending changes.
Thank you,
Sue G
Member Service Center
Please take a moment to review this partnership and reconsider your proposed dissolution of the Costco and American Express EXCLUSIVE partnership.
The responded with an official canned response they send to each and every inquiry into this matter:
23 Feb 15
DISPLEASURE OF BEING AN AMEX CUSTOMER
I am writing this letter as a frustrated ex-AMEX customer. It has been one of my worse experiences. My accounts have been terminated including forfeiting my points for reasons that I cannot understand.
Background
I have been a loyal AMEX Platinum customer since 2007. At some point I was introduced the AMEX Krisflyer card. However, I have not been using it. About 3 months ago my wife used the AMEX Krisflyer card but I was not aware of it. Hence I have only been paying the Platinum cards and did not realize that I had been defaulting on the Krisflyer cards. When I called AMEX platinum services over some query on my platinum card, I was informed that my Krisflyer card was critical. Until then I had never received a phone call or a sms from AMEX services. Despite me paying up the $32, my card was cancelled. Ironically My AMEX platinum card was cancelled as well.
Queries
Why cancel all my cards? I defaulted on the AMEX Krisflyer card. Can I understand why the AMEX platinum card was cancelled together with the AMEX Krisflyer card? This despite myself being a loyal customer since 2007 having an excellent credit history. While AMEX adopts multiple approaches to contact customers on outstanding amounts, why was I not contacted through phone, sms to ask me to settle the payment? Why was I not informed that my AMEX platinum will be cancelled together with the Krisflyer.
Why cancel my card for $32? I am shocked that you have cancelled all my cards just for defaulting on $32. Can you please check your records on my credit history on the platinum cards. Do you think I will not be able to pay this amount. It was a genuine oversight and AMEX is so very mechanical about things.
Why cancel it when I paid up the amount? On the day that I called AMEX platinum services and when they told me that my Krisflyer account was critical I immediately made payments. Can I understand that despite these payments why was my cards cancelled or not reinstated?
Why nobody calls me despite me calling AMEX up so many times? After I realized that my card was cancelled I have been calling AMEX up so many times and nobody from the collection department bothers to call me back. So what is the use of call recording and supervisors to manage customers? I am totally disappointed.
Conclusion
I conclude that AMEX does not value its customer. The company philosophy is unlike other banks that really try to keep their customers. They attempt to understand the customer’s problems and try to find solutions for the customers. These boil down to the company’s vision and values. AMEX seems to have forgotten that do not exist without their customers. AMEX has policies that are rigid. AMEX has poor customer service.
I am utterly disappointed.
Raja
AMEX Platinum Card
I have been an Amex gold customer for 29 years. I have always paid my bill on time or even as charges have been made. Two weeks ago, my blue American Express card credit limit was increased by $2,200. Last week I was approved for a Platinum Card.
Yesterday I tried to use my gold card and told it was unusable. Amex wanted to do a financial review because of the large number of returns to Amazon. While I supply the necessary information and during the review I cannot use my cards.
My wife has stage 4 lymphoma and will make many duplicate purchaseson Amazon due to the drugs and chemo. I cancel these immediately, and never receive the merchandise.. I even reported my gold card lost I and requested a new account and Amex continued to process charges made under the cancelled number.
Amex will contact me at the drop of the hat if they think charges are fraudulent, but did not contact me about the return issue until yesterday. I received a very nasty letter asking for permission to request my tax returns which is no issue.
Despite calling three times, I was never allowed the courtesy of explaining the problem. I asked to speak to a manager who would call in 24-48 hours. I use this card for medicine and work. Luckily I have a Visa. Remember I prepay my monthly bill as charges are made.
Again most of items we’re cancelled immediately as one can do on Amazon or returned. Never an issue for Amazon.
In sum my credit limit for my blue card was raised because of my good credit standing with Amex, I never asked, I was offered and approved for a platinum card all within the last two weeks. I tried to use my gold card at the drug store and was told it was declined without hearing from Amex for a $42 purchase.
It is really unbelievable that being with American Express for over 40 years and have a high credit line that all of a sudden the young analyst finds it necessary to not only cut my credit line for no reason but also not inform me as well. In there uneducated knowledge how how your credit worthiness works, they cut it at the amount owed giving no room to show your still an outstanding customer. I have contacted your customer service who in turn gave me to another department who in turn stated I needed to provide doXXXXents of proof of income (no problem) I dont what they asked and then was told ” if I wanted my old credit line I would need to pay them $10,000 by December 2″ Now this is loan sharking I would like to state. My account was or is not in default. Paid on time, was not near the credit line (Until they cut it to the loan amount owed). I have paid off this account numerous times, and still proceeded to use the card.
Now let me state, Chase Bank, asked for the same doXXXXents (which I thought probably just updating the creditworthyness) they were completely fine with everything that was submitted.
Mine you, another phone call made and again stated, give me your log in information so we can confirm your accounts. I refused. I instead, went out of my way, had the bank draft up a letter stating all the accounts that are mine and the balances, signed, and delivered. The analyst so called would not accept this and did not regain my credit line.
In all the years of being with American Express, 40 plus years, never been dealt with such disrespect or disconcerning about keeping a customer of long standing and paying on time. Even spoke with another Customer Service Manager and with what he seen could not understand the logic behind their decision other then they wanted to prove a point. Because of this lack of disconcern, this does and has affected my credit score. If your going to cut back on credit line at least cut back to a point of room. Not at the line of what you have spent. I make big purchases, and later pay them off. I will make it my mission to let everyone know through social media and word of mouth that American Express once was for their customers and now dont care what so ever if they keep you or not. After looking at many of these comments, it does seem that you really do not want customers who have been with you for 20 years plus. I would like to have further acknowledge from you regarding this. Lets see how interested are you to keep me.
recently received invitation to apply for american express credit card. my wife also received one about a week ago. i can’t bring myself to do business with your company due to very poor customer service my son, john d. wright received approximately 8 or 9 years ago. i am a good mechanic as is my son, son-in-law michael cottingham, who owns his own true value hardware store. we removed the crankshaft from son’s honda quad-runner due to a broken connecting rod. the honda manual says to replace the connecting rod, take the crankshaft to your honda dealer as it has to be pulled apart with special tools. the honda mechanics pulled it apart, installed new connecting rod and while putting it back together, damaged the crankshaft beyond repair. they told my son that it was damaged when we brought it in. if so, why did they install a new connecting rod on a (so called damaged) crankshaft. they charged my son about $300.00 on his card. he notified your company of this problem and amercan express sided with the honda dealer in florence, ky. the mechanics at honda out&out lied about this situation. my son had to buy another crankshaft&connecting rod, from a different dealer of course. it ended up costing him over double what it should have and he canceled his american express card. now you can understand why i don’t want to apply for an american express credit card, so please stop sending me applications. wesley r. wright ** lyndale rd. edgewood, ky. 41017
I am a customer using your BlueBird card and you customer service is a JOKE. My wife and I both have this card and for 2 years we have had to call your customer service to get ATM fees returned to us just about every month. We use an ATM that is listed on the MoneyPass website as per your instructions, yet we get charged by Amex every time we do this. We call and have to fight to get our fees back. Now yesterday my wife called and the agent who said his name was Blake employee number E1052372 refused to refund her fees. My wife gave me the phone and I argued with this guy for close to and hour before he finally returned he fees, but he told me they would not ever refund the fees again.
Now I am using an ATM that is listed on the MoneyPass site and even your employee agreed it was an authorized ATM but he still was not going to give me the fees back. Your customer service SUCKS and I am considering looking into legal action against you for all my time a trouble. I was told at least 5 times in the last 2 years that this problem would be fixed and still nothing. It is bad enough I have to call every time to get my fees back but to have your employee tell me he will not return my fees is unacceptable.
Why American Express Mexico gives such a bad service? I just received a phone call from Santander bank to tell me that for recommendation of your company I have a credit available that I didn’t request. Why American Express Mexico gives my personal data without my consent? That’s a crime in México because we have a law to protect the personal data. Because I´m your costumer I demand an explanation of this and sorry to tell you, but the service of American Express here has no class at all.
My name is Dr. Allison Haughton-Green. I called and reported Marisol Baez for her unprofessional behavior when she called me on December 3, 2014 at 8:25 am. I have beed n with American Express for 10 years. I pay on time via my computer or calling in to Am Express. My accountant set up bill pay through Regions Bank for the November 25th payment and it did not process the payment. Last week was Thanksgiving week. On Tuesday Dec 3, 2014 I get a telephone call from Marisol Baez, with the American Express credit department. She explains that my account is past due. I agree to pay the past due balance of $1261.92. Instead Marisol reads a disclaimer stating that I agree to pay $6974.48 right now. I had to correct her. How misleading. When I stated that I have until December 10th to pay the current balance in full, she explained that she is not sure what will happen to my account with American Express. Thank God I stood up for justice. I agreed to pay only the past due balance. I reported her to supervisor Kelly and her supervisor Peter Whitney. I made it clear that I would expect Peter to listen to that call and take the necessary actions to ensure that Marisol no longer calls customers. American Express needs to find another job for her within the company as her customer service skills are deplorable.
I have been a loyal customer for many years. Your customer service is the worse – lack customer service, do not value customers, and your customer service reps are inefficient.
I recently purchased an AMEX Serve Card and to say SERVICE is not what they offer is simply an understatement. I have been on hold an average of 30 plus minutes each call and everytime I speak to an agent they are unable to assist. I have faxed,called,emailed and done everything to communicate my issue in regards to a refund/unauthorized charge to no avail. I am filing a complaint with the CFPB as I have money on my SERVE account which I cannot access as it has been placed on an unauthorized hold. I have a refund due which I am having to get an act of congress to get processed and I have an executive office agent at AMEX who will not reply to phone calls or emails. I simply am fed up with dealing with a company who obviously could careless if I was content with their service or not. I have tried to be understanding and proactive yet this is simply ridiculous.
YOUR AN IDIOT, PAY W CASH, FILE SUIT IN YA LOCAL DIST. CRTHSE. BRING YO EVIDENCE. AFTER YA FILE SUIT, HAVE COPY SERVED TO CEO KEN I CHENAULT. YOU’LL HAV YO MONEY & DAMAGES BEFORGEYS TO COURT. AMEX ATTYS FEES 2000/ HR AND UP PLUS EXN STAFF. COST LESS TO GIV U ALL U WANT IF UNDER $100,000.00. CAN U UNDERSTAND THIS. IF NOT YOU SHOULD KILL YERSELF XXXXXXXX NIGGA. PS XXXX OFF.
Made a payment one day too early and it was applied to my Pay-over-time balance when it was clearly meant for the amount due. Talked to someone in CS who said they couldn’t move it because I made the same mistake a few months ago and they accommodated me then but couldn’t keep doing it. I told them I wasn’t going to pay an extra $1200 to keep my account current because it was current – the payment was just applied wrong.
I got a supervisor who said she could fix it, but instead of crediting the current month and re-billing the pay-over-time balance, she credited the current month and put the re-bill in the current month again.
Called back and got another supervisor who apologized but swore she could take care of it. The next day I saw the adjustments and it looked like the same error again. I called her back and she said to not worry – when the billing cycle closed, the re-bill would show up as pay-over-time.
Well, you can probably guess that it shows up in the current month due – again. This is simple. I am an accountant and I manage Accounts Receivable all day long. Why is this so hard? Why do I have to spend another half hour on the phone with someone who will probably keep making the same mistake. This could go on indefinitely.
Please FIX my account! All that needs to be done is moving $1200 back to the pay-over-time balance. This has become ridiculous.
A very similar thing happened to me. An 835.00 payment was sent to go on the pay in full part of the account. They applied it to the pay over time part of the account and then wanted an additional 835.00 the same month. Several times they have promised to reverse this, only to find out that they did not do so. They never apprised us of this action, we found it on our next bill. That was six months ago, in Oct. 2014. They have ignored all attempts to straighten this out, ignored our dispute letter in Jan. 2015 and then contracted a collection agency to harass us. I find it hard to believe they would treat a 20yr. member so badly. I’m still trying to get them to do the right thing.
I have been a member since 2008. I use my business platinum card for product purchases where I do not have terms set up. This is a small percentage of my business. I put $15,000 to $100,000 a month on my card and always pay in full every month. I do not carry any revolving debt with anyone. My credit rating is 830. My business is growing exponentially and it is a blessing. In Sept 2014 my Amex bill was $83,000 and my monthly billing cycle is on the 26th. I made an electronic payment that day with my bank and it showed being paid on the 29th (Monday). I immediately called American Express to keep them in the loop and their response was everything was fine, they appreciated my business and letting them know and there were now concerns and I even had a few days grace being a Platinum member. The very next day I got an email from Amex that they were capping off my account at $20,800 and that it was frozen. This was shocking and unbelievable to me. I called Amex 5 to 6 times and every time I would get transferred overseas and had to wait to get transferred back to Elpaso, TX to a credit department. I was told that if I wanted my account line opened back up that I had to submit all kinds of financial information, W 2’s assets ect. like I was applying for a mortgage. then it would go to a review committee to see if they would open it back up. I was in further disbelief at Amex’s position. I was told by one rep that this process would be completed in 48 hrs, I was told by another 7 days and another 10 days. I requested to speak to Mike the supervisor and had also send proof that they received my payment. Mike gave me his personal fax number and I sent company financials to him and had a fax sent confirmation. After waiting 5 days still no response. I called back and reached the supervisor and Mike told me he didn’t receive the fax. Then my concern is who did receive my confidential financial information that I had a fax sent confirmation on? I also should mention that one of the reps told me this had nothing to do with my payment, it was a review that Amex does on accounts quarterly and the reasons they stated was my credit rating and debt ratio. This added to my frustration as my credit rating is great and I do not carry any debt. I had sent the fax information again to Mike and this time he called back and confirmed he received it. He told me it would immediately go to the review board. It is now Oct 14th 2014 and I have heard nothing back from anyone. I just have to say that for this to happen and Amex to have no accountability is appalling. I have been an exceptional customer and to be treated this way is unacceptable. Amex is not a company that is conducive to growing a business as they claim. In fairness I should add that they were a great partner until now.
Sincerely,
Michael Uren
ATT to : American express Corporate dept
FROM: Léo von GRAFFENRIED
DATE: The 8th of October 2014
Dear Mrs, dear Mr,
I have sent a fax to the main fax number 001 – 212 640-0404 in New York in order to
find out if I could have a respond of this today fax as soon would be the best as I will
apreciate it.
My best regards,
Léo von GRAFFENRIED
Consultant
Dear Mr. Chenault,
I have been an AmericanExpress holder since 1976. I have been making $50 monthly payments on my account for years. I currently owe a balance of $15,000. In JUly or August, my minimum payment was increased from $35 to $70. I somehow overlooked the raise and this month recieved a minimum bill for $140. I called customer service and was unable to get a satisfactory explanation. Now I am being charged $37 for late charges and am obligated to pay a minimum of $70 a month. I am tempted to pay you off and terminate our relationship. This is no way to treat a loyal and long time customer!
Thank you American Express Executive office for resolving our issue.
Your customer service reps are a joke! I called numerous times & it’s the same thing nobody gives a s&it! I called to get my husband a new credit card to take advantage of an Amazon offer for $20 credit on $50 spent. BIGGEST MISTAKE OF MY LIFE! The rep Wayne proceeded to cancel my card…freeze my acct. so I did not have access to it anymore. I couldn’t even make payments!!!!! HE CREATED PROBS THAT DID NOT EXIST PRIOR TO THAT CALL! I am kicking myself for ever calling. All because of a simple request…send my hubby new card. To this day his acct is still frozen. I can only make payments & of course purchases. I was promised by one of your US reps based in NYC at executive offices that I would be given a $100 credit for my trouble & of course a month has now come & passed & nothing. No $2o credit either. False promises from a company that does not care about the people who make them plenty of money. I tried contacting the US rep who is in your executive offices & I am having issues. Hmmmm sounds like something AM EX would do. So once my account is paid off….goodbye AM EX I have had enough of your nonsense!
To whom it may concern,
I just moved from a home in Westchester to an apartment in New York and when opening a box of mail I received this morning I found a bill that should have been paid two days ago. I phone paid the original balance of the bill, but called your customer “dis-service” for a courtesy adjustment of the late fee and penalty fee and was informed that they were unable to accommodate me since a prior adjustment had been given some 7 months ago for another reason. I pay my entire bill every month in full and find this lack of understanding and flexibility unconscionable for a company I have done business with for 20 plus years!
Dear Mr. Kenneth Chenault,
I’m writing on behalf of my wife Karen.
It is with regret that I have to send you my complaint. My patience has run out with your customer service department.
She applied on line for Blue Cash card from American Express in early March 2014. AMERICANEXPRESS.COM/MYBCE, RSVP code 002B-770-028-8595.
Your offer was apply today and earn 250 reward dollars after you use your new card to make $1000. In purchases within 3 months.
She received an approval letter dated March 5, 2014.
She received the card a few days later and made purchases in the first month totaling $1558.11
She has been corresponding back and forth thru emails for 5 months seeking the status of the 250 reward dollars. To make a long story short my reward has been denied. The last email notified her that the case is now closed.
She feels that she is entitled to the 250 reward dollars because she met all the qualifications. Is this a scheme to issue American Express cards? I’m shocked American Express.
Please look into this matter and report back to me. Again I apologize that it had to come to your attention.
Thank you for your time
Sincerely,
John DelleFave
For cardholder (wife) Karen DelleFave
CEO: Kenneth I. Chenault – American Express
Dear Mr. Chenault
Words can not express the anguish and suffering I’m feeling at this moment. In fact I’ve ended up missing hours of work and had 2 asthma attacks trying to resolve my lost sever card and 1000.00 wire transfer. Also Mr. Chaenault… Beyond anger would be a displaced word to describe how I also feel at this moment.
I will regress in bullet form and professional want a resolution and an apology asap I have NEVER been treated like this in my entire life at 51…
1) Order American Express Serve Card: JUNE – 2014
2) Miss-place Lose Card: September – 9TH, 2014
3) CALL AMERICAN EXPRESS 800 NUMBER FOR REPLACEMENT: September – 10th, 2014
ON HOLD 42 MINUTES
4) Rep. tells me to fax in proof of address. Card will then be replaced within 5 business days
5) COMPLY and fax in COLOR copy of PassPort & Lease: September 10, 2014
6) Call America Express Serve: September 16th to check status
ON HOLD 1ST TIME: 39 MINUTES… ON HOLD 2ND TIME: 62 MINUTES
7) Rep. informs me that my FAX and doXXXXentation was NOT GOOD ENOUGH!
8) Explained to rep that I am traveling with 2 days and need card and money.
9) Rep. asks me to RE-FAX
10). September 16th: I comply asap and re-fax COLOR COPY of PassPort and Lease
(proof of address)
11) REP. makes a decision to WIRE Transfer me $1000.00 to Western Union for my travel expenses
12) REP. SENT TRANSFER TO WRONG STATE: IE: Washington State, I live in District of Columbia
13) September 17 – 18 – 19 – 20TH: NO WIRE TRANSFER COMPLETED – NO CARD!
14) MONDAY September 22nd. at Western Union in Dupont Circle, District of Columbia
REP NEVER UPDATED ACCOUNT
ON HOLD 1ST TIME 72 MINUTES – ON HOLD 2ND TIME 52 MINUTES
The Western Union Representative SPEAKS to the Serve rep. and explains that the original transfer is sent to the wrong state!
ON HOLD 3RD TIME 60 MINUTES
15) Serve Rep states: the wire transfer will be complete within 24 hours.
16) September: 23rd. No Wire Transfer, call Serve again
ON HOLD 1ST TIME: 28 MINUTES – ON HOLD 2ND TIME 90 MINUTES
*** GET HUNG UP ON….. CALL BACK ASAP.
17) September: 23rd Rep states: NOTHING IN MY FILE FOR A WIRE TRANSFER AND OR A REPLACEMENT CARD!
18) September: 24th – NO WIRE TRANSFER AND NO REPLACEMENT CARD.
19) CALL AMERICAN EXPRESS CORPORATE @ 10:15AM
20) CALL SERVE WHILE CALLING CORPORATE –
ON HOLD WITH 4 REPRESENTATIVES, NO MONIES, NO REPLACEMENT CARD.
ON HOLD 101 MINUTES.
I am completely appalled. What is it going to take to get my MONIES!
Also, while on hold I tried to check my balance, one of the representatives LOCKED my card.
I would like a resolution today and would like my monies asap. I will NO LONGER be using AXS. I have estimated that I have reloaded well over 12,000 within three months.
Here is my personal information:
MADELINE “OMITTED”
169 “OMITTED”
DOB:”OMITTED”
ADDRESS: WASHINGTON DC 20037
PHONE: 202 “OMITTED”
Amazing, Ken, that you were awarded/ or bought the J D Power award for customer service. I worked for American oops Indian) Express for 37 years & find that Bank Americard more than suits my needs. I have the ability to talk with American citizens with them and have a higher credit line & a much higher level of respect with their company.
The pictures are amseowe, as usual. I love the ring one! We were wondering what you cooked up for that. So excited to see the rest. Again, you guys were just amazing, above and beyond. I owe Amy & Steve big for introducing us.
I returned a coat to Ross. When I called American express to ask why the mobetter was not On My Card yet a lady explained it will take 45 business days to file a claim And put the money back On My Card. Since I thought that was a little extreme especially since I still have the return receipt with all the return codes I asked to speak with a supervisor. A man named Jay picked up And said he was a supervisor. Not only could he not answer a single question I asked with a straight answer but he actually confused me more. I would suggest to any one thinking of using American express I would find a differenter company. I was told I need to wait 45 business days Ya 45 that’s not a typo until the claim was done And they could return My money. When I buy something they are able to take My money within seconds but when iam suppose to get money put back On it’ll take 45 business days. Then to top off one of the worst experiences ever with a Customer service person. The so called supervisor named Jay kept calling me miss Ross instead of My actually last name habibi. He continued to do this 7 more times during My call. So if u want a company that takes your money as fast as possible but can’t return money you are owed for 45 business days then when you call you can’t get any straight answer’s to why this is happening And why can’t they just put it back On And even show the computer screen Jay is reading says My name is miss habibi he keeps calling you miss Ross with is the company that owes you money wich really is just throwing salt in the wound then Ya get an American express Card. But if Customer service is important to you And if people doing the right thing with your money when that’s what they are in charge of then I’d Go with any other company. I would even let My 6 year old brother be My debit Card company over American express. But by all means if you like the thrill of not knowing what happened to your money And not knowing even were it is And like talking to someone about it that has No Care at all for you or your problem And can’t read the screen to see your name then look No further American express is your company. And ask for Jay to be you account Rep or financial advisor And your life with never be without drama And suspense ever again. If anyone knows a good Card company please reply as you can. See I’m in desperate need of a new company And since I can’t get anyone to give me the corporate phone Number I don’t see this problem being resolved.
Today (8-22-14) at approximately 4:10 pm, I called to inquire why I received a $8.29 finance charge on my credit card statement, when I have -0- balance, I spoke with Celyn with Customer Care, and was put on hold, after I requested to speak to a supervisor because I could not get a straight answer on why I was being charged a finance charge with a -0- balance. Moments later, Celyn informed me that she had spoken to her Manager, Rocky and he was going to credit my account for $8.29. The reason I am writing this comment is because I still do not know why my account was charged. May I please have an explanation, I have been a customer for 13 years.
Called American Express last night because I had a question about my account. When I called I got a guy who I think he said his name was Nicky, I asked him my question he asked if he could put me on a brief hold, I said that would be fine. That hold turned into 36 minutes, then he came back on and would not say a word, but you could hear him sniffling. I kept saying hello, but nothing so I hang up and call back and ask for a supervisor. I got a lady named Kai. I explained what just happened and her response is to call me a liar. That she finds it hard to believe that that would happen. I asked for her boss and she tells me she can not give out his name or connect me to him. This is the worse customer service I have received in a long time.
After an hour with various Amex folks trying to use points to secure a room at the Marriott Crystal Gateway in Arlington VA. I finally got a supervisor Francine on the phone in an attempt to have my request handled and even this took well over 15 Min as she attempted to get me a person to help. A SIMPLE REQUEST TO USE MY DARN POINTS FOR A HOTEL , HOW STUPID !
I did talk with Candice in the Amex call center and she was a very poor Amex call center representative plus RUDE. I asked Candice who ran the call center and she said she did not know. I found that hard to believe to I asked her again to be clear and she asked me not to be rude. I asked to speak with her manager and she said she was disconnecting the call which she did. How poor is that ?
I am still taking with the supervisor Francine Ft Lauder dale 57087and we are now at 1 1/2 hours to make a simple hotel reservation . HOW RETARDED IS THIS
I talked with Francine about Amex escalation process as she kept me on hold for a ridiculous amount of time as according to Francine, as a supervisor she cannot contact her counter part in another department she said she cannot and actually has to call in to the department as if she was me . Stupid Process if you think through
well after everything is done 1 and 45 Min to get a simple reservation done using my points.
Safe to say i will never subject myself to Amex travel process again as it is the very worst I have ever encountered after 33 years with Amex i would have expected a entirely different level of service ! Shame on Amex
On the phone now with Felisha 58785 (supervisor) after speaking to Jackie 58087 (supervisor) …..hopefully someone at american express is reading this and is able to come up with a solution.
Clairece 49188 was no help, hopefully Angie 24071 can help in fraud..
No resolution yet…Day 2, 8 hours on the phone.
Help! I want to talk with someone inside the united states…i want to speak to american express not india express, not bali express, not Pakistan express!
Why is it that no one from U.S. seems to be willing to deal with the problems and instead our call has being transferred to Timbuktu even after I demand to speak within U.S. I was still referred to India,Pakistan and Philippines.
Unreal! Ive been on the phone for 6 hours, no lie, with a dispute between amex and an airline. I paid for the flight and the ticket will not be released to me by the airlines because amex did not pay them (although amex claims they did). After 3 conference calls with amex and the airlines I still dont have a ticket that I paid for. Can you imagine having 2 companies on the phone at the same time with me, one saying we paid, the other saying no you didnt and Im in the middle. Im on the line with the 4th supervisor. 3 ring circus is an understatement! Theres can do’s and can not’s and amex is filled with those who cant.
is there any way to reach someone in the corporate office or in the United States of America? There is no one to talk to about my Credit Card. They don’t understand me and I don’t understand their accents. The “Supervisor” was just as bad as the person who was not able to help me. Must have been her friend sitting next to her, No real supervisors there.
Is there a Corporate email ??? Whom do I call?
They never credited my card back for a return and I have the receipt and now they want to put my account in collections for $55 and I am a member for 35 years.
They are a disgusting company to deal with lately. In fact you can’t deal with them at all. they are not interested in hearing from you. You are not important to them anymore.
They used to have good customer service in Ft Lauderdale Florida but now you have to speak to Pakistan or China It is a horror
How do I get this straightened out?
I used to love working with American Express. I’d get helpful, responsive, & professional customer service from US based representatives. Now, when my card has had not one, not two, but three fraudulent and identical charges of $98.00 – I get my calls routed to India. The accents of the 7 different representatives I spoke with were prohibitive to effective communication. Additionally, none of the India reps could transfer my call to a US rep. I’d be happy to wait for a call back from a US, English-as-a-first-language speaking rep. Being worldwide is great, however, cardholders should be able to communicate with customer service in their native language and in their native country. How in the future do I contact US based customer service?
is there any way to reach someone in the corporate office or in the United States of America? There is no one to talk to about my Credit Card. They don’t understand me and I don’t understand their accents. The “Supervisor” was just as bad as the person who was not able to help me. Must have been her friend sitting next to her, No real supervisors there.
Is there a Corporate email ??? Whom do I call?
They never credited my card back for a return and I have the receipt and now they want to put my account in collections for $55 and I am a member for 35 years.
They are a disgusting company to deal with lately. In fact you can’t deal with them at all. they are not interested in hearing from you. You are not important to them anymore.
They used to have good customer service in Ft Lauderdale Florida but now you have to speak to Pakistan or China It is a horror
How do I get this straightened out?
please give me an email address
Worst customer service ever…..does not know how to treat customer called customer service spoke to the representative first then the supervisor….instead of helping customer supervisor jonathan was laughing and even used F word for me…and told me that he does not wanna help me ….and pass some recial comments to me…going to cancel or close my credit card with american express even though i have been member for this card for past 7 years….
[ American Express Company would like to contact us for a number of ]
First of all, giving the greeting words…,
American Express Centurion card I would like to receive the answers to questions.
American Express Company in the management and operation of a number of different things for a number of key questions to get the answers you are looking for an email address.
American Express Company for practitioners and questions and answers that can communicate if you know the e-mail address, the e-mail address to its appreciated.
6/4/14 @ 2:14 PM
my experience with your American Express Reps
1st I was on the phone with a person by the name of Denis with the NEW ACCOUNT APPLICATION -he selected the card Amex Everyday card. I was on the phone with him for 41 minutes.
my reason for apply for a new card was to do a balance transfer. while on was on the phone with him he said i needed to be transferred to the VERIFICATION DEPT – because they would verify a couple more issues.
i was transferred and given the phone number 800 567 1083 and spoke with Rakesh. The last question Rakesh asked me to verify was my address, city, state and zip code and after 18 minutes we were disconnected!
my social number and address.
So because the 1st rep Denis gave me the verification phone number, I called back and after being transferred 3 x’s I ended up with Aditya person.
the moral of this story is: Denis typed in the wrong SOCIAL SECURITY number. And because of that error my request for a new credit card for a balance transferred has been denied.According to Aditya (whom I find out at the end of the conversation was from the FRAUD department – I can’t not apply for a new American express card ever!
and he told me to contact the SS office and send American Express the verification that I received from the SS office.
AND AMEX MAKING DEATH THREATS AND JEW AND NXXXXA COMMENTS READ BELOW AND SEE HOW GREAT AMEX IS …..
American Express Corporation
World Financial Center
200 Vessey Street
New York, NY 10285
Fax: (212) 640-0128
Kenneth Chenault
DEAR AMERICAN EXPRESS CORPORATE
I AM DAVID GOLDSTEIN NICE TO MEET YOU ALL MEDIA AND ARIZ LOCAL LAW AND STATE LAW ENFORCEMENT A CASE WAS FILED AND IS BEING PUT TOGETHER AT MOMENT
ALL AMEX EMPLOYEES & EXECUTIVES ARE IGNORING ME AND REFUSE TO ADDRESS ISSUES AND MANY TO BE ADDRESSED. SUCH AS LAWS BEEN BROKEN AND NEED MEDIA TO ADDRESS THIS AND MAKE A STORY AND EXPOSE AMERICAN EXPRESS AND THERE FRAUD AND THERE LIES YOU MAY CALL ME AT 602-859-5519 ASAP PLEASE AND GET ALL MEDIA INVOLVED .
CORRESPONDANCE FROM J.MARRERO WHOM HAS SAID HE IS LOCATED AT THE SALT LAKE CITY OFFICE ( FRAUD STATEMENT ) = ( LIE ) & AND IS LOCATED AT THE
SYDNEY AUSTRALIA OFFICES AND HAS PUT THAT HE IS IN SALT LAKE WHEN IS NOT A USA EMPLOYEE OF AMERICAN EXPRESS
AND UNDER THE STATE AND FEDERAL LAWS ANY PREPAID CADS THAT HAVE NO AVAILABLE CREDIT OR PREPAID LIMIT IS NOT ALLOWED AN EXTENDED AMOUNT OF CREDIT AND WHICH AMERICAN EXPRESS ALLOWED HERTZ CAR RENTAL TO GET A $976.00 AMOUNT OF CREDIT GIVEN TO THEM FROM MY ACCOUNT IS NOT LEGAL AND NO SIGNATURE AND NO PERMISSION AND NO CREDIT WAS AVAILABLE ON THAT PREPAID CARD AND AT THAT TIME ONLY $887.00 WAS AVAILABLE AND JUST DISAPEARED FROM MY ACCOUNT. AND SAME WITH OTHER ACCT WITH THE MINUS 376.00 .
AMERICAN EXPRESS PRE PAID ACCOUNT THE CHARGES THAT WERE MADE ON MY ACCOUNT WERE MADE BY FORCE AND BY THREATS AND WITH DEATH THREATS AGINST ME AND POLICE REPORT WAS FILED AND ALL CHARGES WERE BOGUS AND A COMPLAINT WAS FILED WITH THE STATE OF ARIZONA AND A CRIMINAL CASE IS NOW FILED AGAINST THE MAN DENNIS SABAN PHOENIX CAR RENTAL ALL CHARGES NEED TO BE REFUNDED BY AN OVER NIGHT CHECK TO ME NO LATER THAN 06-10-2014
THIS REFUND NEEDS TO ARRIVE AT MY ADDRESS LOCATED AT
DAVID SCOTT GOLDSTEIN
XXXXx WEST CHANDLER BLVD 335
CHANDLER AZ 85224
(CRIMINAL COMPLAINT# CIC 14-05499) ATTORNEY GENERAL CASE 800-352-8431.CHARGES MADE AT THE PHOENIX CAR RENTAL
MERCHANT ACCOUNT MUST BE SHUT DOWN : MR SEBAN MADE COMMENT I WILL PRESS OFFLINE AND MAKE UP AUTH CODE AND MONEY WILL BE PAID TO ME AND THAT IS WHAT WAS DONE AND WITH THREATS AND CUSSING
DAYS INN MANAGER AND OWNER AND NIGHT MANAGER ARE WITNESS TO THESE FAXES AND THREATS LETS MAKE THIS MATTER SIMPLE AND CLEAR IT UP .
NOW FOR ONE IT’S AGAINST THE LAW TO SEND FAXES WITH THREATS AGAINST A PERSONS NATURE,RELIGION,ETHIC BACKROUND, THREATS OF DEATH AND THREATS OF INTIMIDATION.
ITS AGAINST THE LAW NOT TO CREDIT A CHARGEBACK ON A BILL THAT WAS CLEARLY DISPUTED BY THE CARD HOLDER WITH A POLICE REPORT WHICH WAS PROVIDED
ALSO ITS AGAINST THE LAW TO ALLOW A MERCHANT TO PROCESS CREDIT CARDS WHOM IS UNDER INVESTIGATION BY THE STATE OF OR THE FEDERAL GOVT AND A INVESTIGATION HAS BEEN ANNOUNCED ( PHOENIX RENT A CAR) LAW IS BEING BROKEN BY AMEX CARDS INC.
ITS AGAINST THE LAW TO SLANDER ANY PERSON UNDER THE USA LAWS OF SLANDER AND HARRISMENT. UNDER THIS LAW I WAS WAS CALLED MANY NAMES WITH LARGE VERBAL ABUSE AND CALLING ME MANY NAMES THAT REFER TO GENITAL SEXUAL LEWID NAMES AND ALSO CLASSIFIY ME AS A DRUG ADDICT AND A HOMOSEXUAL. THIS IS ALSO SEXUAL HARRISMENT.
INTERNET TO MAKE THREATS – ITS AGAINST THE LAW TO SEND FAXES OVER STATE LINES AND MAKE THREATS AGAINST PERSONS AND ALSO AGAINST COMPANIES AND ALSO TO MAKE THREATS OF PAST WAR ZONE THREATS SUCH AS BLOOD BATH HITLER AND JEW DIE THESE ARE NOT LEGAL TO DO OR TO MAKE AGAISNT A PERSON.
BELOW ARE THE STATUES AND PENALTIES FOR THE THREATS AND FAXES TO MR GOLDSTEIN ( IE ) GOLDSTAIN ( IE) RONALD MCDONALD ( JEWBOY) ETC INTERNET TO MAKE THREATS
Fair Credit Billing Act (FCBA) is a United States federal law enacted in 1974 as an amendment to the Truth in Lending Act (codified at 15 U.S.C. § 1601 et seq.). Its purpose is to protect consumers from unfair billing practices and to provide a mechanism for addressing billing errors in “open end”credit accounts, such as credit card or charge card accounts
Terrorist Threat Penalties
Defendants convicted of making terrorist threats face a range of possible penalties. Some states categorize the crime as either a misdemeanor or a felony, or both, depending on the nature of the cirXXXXstances. The penalties involved for a terrorist threat typically include one or more of the following:
Incarceration. Anyone convicted of a misdemeanor offense for making a terrorist or criminal threat faces up to one year in a county jail. For a felony conviction, a court can impose a prison sentence of a year or more. Depending on the state and the nature of the threat, a conviction for making a terrorist threat can result in a prison sentence of 40, and even 100 or more years in prison.
Fines. Fines for making a terrorist threat vary widely. Some states impose no minimum fine, while others impose minimum fines of as little as $200 or as much as $10,000. Maximum fines for making a terrorist threat can exceed $250,000.
Restitution. Courts may also order a person convicted of making a terrorist threat to pay restitution. Restitution is similar to a fine, but instead of paying it to the state, the convicted person pays restitution to the victims of the terrorist threat in order to compensate them for any damages they suffered as a result of the crime
.
Probation. In misdemeanor cases, and even in some felony cases, a court can sentence a person convicted of making a terrorist threat to a probation term. The length of the term differs widely, but typically lasts 6 months or more, depending on the cirXXXXstances of the case and state sentencing rules. Courts may also order probation after the defendant has served a jail sentence, and may also require the convicted person to pay a fine or restitution.
Damages
plaintiff must prove the defamatory statement caused actual damages in order to recover in a defamation claim. In a defamation per se claim, proof of actual damages is not required as damages will be presumed. Allen v. Ariz. Dep’t of Corr., 1 CA-CV 07-0242, 2009 WL 2382026 (Ariz. Ct. App. Aug. 4, 2009) (citing Boswell v. Phx. News., Inc., 152 Ariz. 1, 6 n. 4, 730 P.2d 178, 183 n. 4 (Ct. App. 1985)). In addition, “a publication which impeaches the honesty, integrity, or reputation of a person, or which is damaging to his professional reputation is [defamatory]
“A. Slander and Libel.
Slander and libel are included in the tort of defamation, which has four elements:
(a) a false and defamatory statement concerning another;
(b) an unprivileged publication to a third party;
(c) fault amounting at least to negligence on the part of the publisher; and
(d) either actionability of the statement irrespective of special harm or the existence of special harm caused by the publication.”
INTERNET TO MAKE THREATS
Use of the internet to threaten “the person of another” constitutes a violation of 18 U.S.C. § 875 ( interstate communication of threat to injure) If it is communicated interstate, federal jurisdiction is created.
https://definitions.uslegal.com/d/death-threat/
https://definitions.uslegal.com/t/threat-of-harm/
https://definitions.uslegal.com/t/terroristic-threat/
CHARGEBACKS AND LAWS OF REFUNDS
Finally, even of you cannot satisfy either the billing errors or claims and defenses requirements charge backs, you may still wish to write to your bank. Some banks will still process these requests.
The Federal Trade Commission (FTC) enforces the FCBA for most creditors except banks. If you think a creditor has violated the FCBA
You also can sue a creditor who violates the FCBA. If you win, you may be awarded damages, plus twice the amount of any finance charge — as long as it’s between $500 and $5,000, or higher amounts if a pattern or practice of violations is established. The court also may order the creditor to pay your attorney’s fees and costs.
If possible, hire a lawyer who is willing to accept the amount awarded to you by the court as the entire fee for representing you. Some lawyers may not take your case unless you agree to pay their fee — win or lose — or add to the court-awarded amount if they think it’s too low.
The Legal Rights of a Customer Receiving Wrong Bill Charges
Read more: https://www.ehow.com/info_7848237_legal-receiving-wrong-bill-charges.html#ixzz33qJUhk86 Under the Fair Credit Billing Act, a creditor must investigate charges that you dispute. The Fair Credit Billing Act covers only open-end or revolving debt, such as lines of credit, credit cards, and department store accounts. Installment loans, such as automobile loans, furniture contracts, and personal loans, are not covered by the Fair Credit Billing Act. If you have receive a bill with unauthorized charges, inaccurate charges, inaccurate date of purchase, charges for goods or services you did not receive, mathematical errors or failure to post payments and credits to your account on time, you have rights as a consumer to dispute those errors
MR DS GOLDSTEIN
AMEX TRAVEL STEALING MONEY FROM MEMBERS!!!!!
American Express Consumer Complaint
I ve bought a ticket thru American Express Travel using AMEX credit card, I had to cancel trip because of paperwork issues so I was unable to travel. Ticket was paid 1590 $ while the same ticket on cheapoair was 1290$, the reason why I paid extra 300 $ thru amex is so I can be protected in case of emergency but obviously we are not protected as members. They refused to refund me money back and I have followed what ever they told me to do. My friend had same situation but he got his money refunded, weird, but he is US Citizen and I am not so my English is not great.
American Express Fradulent chargeback
American Express Merchant Services
200 Vesey St.
New York, New York
Phone: 212-640-2000
Web: http://www.americanexpress.com
American Express – unfair charges and a rude supervisor named Keith
https://american-express.pissedconsumer.com/unfair-charges-and-a-rude-supervisor-named-keith-20131115457842.html
Nov 15, 2013 … American Express. P.O. Box 981540 79998-1540 El Paso TX. https://www. americanexpress.com/ 1-800-528-4800. Product / Service, Charges
Nov 15, 2013 54 1 by anonymous Monetary Loss: $65 Brooklyn, New York Credit Cards Charges
I have been a loyal amex customer for over 7 years, I’ve spent over 100k on my card, I was a few hours late on a payment (perhaps I even tried paying online and there was an issue on their website, I have a vague memory) I got charged 2 months interest on all my transactions, I called up complaining, the rep that picked up the phone was nice but needed help from a supervisor, so she got someone by the name Keith, who showed absolutely no courtesy.When I told him then I want to close my account, he didn’t seem to care a bit, so I actually did close my account.
I’m still a young man and hope to live many years and unless amex shows some courtesy I will not spend another dime ever on an amex card.I still have discover, visa and mc who btw, all of them have shown courtesy in the past when I paid a few hours or even a day or 2 late.
44ce1a5
Review #457842
Here is the letter sent to American Express Corporate.
We hold a merchant account with American Express and we have just been notified that a chargeback has just occurred which had been settled 3 months ago. We have tried unsuccessfully to resolve this issue with customer service representatives. We have been hung up on and refused the opportunity to once again refute these fraudulent claims.
To recap this account dispute, we shipped a load of hay to Mr. ********** in February of this
year. We provided doXXXXentation to American Express showing signed receipt of these goods and an authorization from them to bill their credit card. We received and e-mail from him that they received their hay and were happy with the transaction. From that point until sometime in late May we received no complaint or communication from ********* regarding his purchase.
We made an attempt to work with ********** but all we received was notification of a
chargeback. Mr. ********** has not returned any product and to our knowledge could still be trying to sell the original order they received.
We refuted this chargeback in May, funds were returned to us and to our knowledge this case was closed. This is fraudulent, American Express should not be involved and the forced removal of funds from our account, along with pending funds belonging to another American Express card member is way out of line
judith of Van Nuys, CA on Feb. 5, 2014 https://www.consumeraffairs.com/travel/amex_travel.htmlSatisfaction Rating
1/5
American Express Corporation
World Financial Center
200 Vessey Street
New York, NY 10285
Fax: (212) 640-0128
CEO: Kenneth Chenault
DEAR AMERICAN EXPRESS CORPORATE
CORRESPONDANCE FROM J.MARRERO WHOM HAS SAID HE IS LOCATED AT THE SALT LAKE CITY OFFICE ( FRAUD STATEMENT ) = ( LIE ) & AND IS LOCATED AT THE
SYDNEY AUSTRALIA OFFICES AND HAS PUT THAT HE IS IN SALT LAKE WHEN IS NOT A USA EMPLOYEE OF AMERICAN EXPRESS
AND UNDER THE STATE AND FEDERAL LAWS ANY PREPAID CADS THAT HAVE NO AVAILABLE CREDIT OR PREPAID LIMIT IS NOT ALLOWED AN EXTENDED AMOUNT OF CREDIT AND WHICH AMERICAN EXPRESS ALLOWED HERTZ CAR RENTAL TO GET A $976.00 AMOUNT OF CREDIT GIVEN TO THEM FROM MY ACCOUNT IS NOT LEGAL AND NO SIGNATURE AND NO PERMISSION AND NO CREDIT WAS AVAILABLE ON THAT PREPAID CARD AND AT THAT TIME ONLY $887.00 WAS AVAILABLE AND JUST DISAPEARED FROM MY ACCOUNT. AND SAME WITH OTHER ACCT WITH THE MINUS 376.00 .
AMERICAN EXPRESS PRE PAID ACCOUNT THE CHARGES THAT WERE MADE ON MY ACCOUNT WERE MADE BY FORCE AND BY THREATS AND WITH DEATH THREATS AGINST ME AND POLICE REPORT WAS FILED AND ALL CHARGES WERE BOGUS AND A COMPLAINT WAS FILED WITH THE STATE OF ARIZONA AND A CRIMINAL CASE IS NOW FILED AGAINST THE MAN DENNIS SABAN PHOENIX CAR RENTAL ALL CHARGES NEED TO BE REFUNDED BY AN OVER NIGHT CHECK TO ME NO LATER THAN 06-10-2014
THIS REFUND NEEDS TO ARRIVE AT MY ADDRESS LOCATED AT
DAVID SCOTT GOLDSTEIN
1900 WEST CHANDLER BLVD 335
CHANDLER AZ 85224
617-285-3447
(CRIMINAL COMPLAINT# CIC 14-05499) ATTORNEY GENERAL CASE 800-352-8431.CHARGES MADE AT THE PHOENIX CAR RENTAL
MERCHANT ACCOUNT MUST BE SHUT DOWN : MR SEBAN MADE COMMENT I WILL PRESS OFFLINE AND MAKE UP AUTH CODE AND MONEY WILL BE PAID TO ME AND THAT IS WHAT WAS DONE AND WITH THREATS AND CUSSING
DAYS INN MANAGER AND OWNER AND NIGHT MANAGER ARE WITNESS TO THESE FAXES AND THREATS LETS MAKE THIS MATTER SIMPLE AND CLEAR IT UP .
NOW FOR ONE IT’S AGAINST THE LAW TO SEND FAXES WITH THREATS AGAINST A PERSONS NATURE,RELIGION,ETHIC BACKROUND, THREATS OF DEATH AND THREATS OF INTIMIDATION.
ITS AGAINST THE LAW NOT TO CREDIT A CHARGEBACK ON A BILL THAT WAS CLEARLY DISPUTED BY THE CARD HOLDER WITH A POLICE REPORT WHICH WAS PROVIDED
ALSO ITS AGAINST THE LAW TO ALLOW A MERCHANT TO PROCESS CREDIT CARDS WHOM IS UNDER INVESTIGATION BY THE STATE OF OR THE FEDERAL GOVT AND A INVESTIGATION HAS BEEN ANNOUNCED ( PHOENIX RENT A CAR) LAW IS BEING BROKEN BY AMEX CARDS INC.
ITS AGAINST THE LAW TO SLANDER ANY PERSON UNDER THE USA LAWS OF SLANDER AND HARRISMENT. UNDER THIS LAW I WAS WAS CALLED MANY NAMES WITH LARGE VERBAL ABUSE AND CALLING ME MANY NAMES THAT REFER TO GENITAL SEXUAL LEWID NAMES AND ALSO CLASSIFIY ME AS A DRUG ADDICT AND A HOMOSEXUAL. THIS IS ALSO SEXUAL HARRISMENT.
INTERNET TO MAKE THREATS – ITS AGAINST THE LAW TO SEND FAXES OVER STATE LINES AND MAKE THREATS AGAINST PERSONS AND ALSO AGAINST COMPANIES AND ALSO TO MAKE THREATS OF PAST WAR ZONE THREATS SUCH AS BLOOD BATH HITLER AND JEW DIE THESE ARE NOT LEGAL TO DO OR TO MAKE AGAISNT A PERSON.
BELOW ARE THE STATUES AND PENALTIES FOR THE THREATS AND FAXES TO MR GOLDSTEIN ( IE ) GOLDSTAIN ( IE) RONALD MCDONALD ( JEWBOY) ETC INTERNET TO MAKE THREATS
Fair Credit Billing Act (FCBA) is a United States federal law enacted in 1974 as an amendment to the Truth in Lending Act (codified at 15 U.S.C. § 1601 et seq.). Its purpose is to protect consumers from unfair billing practices and to provide a mechanism for addressing billing errors in “open end”credit accounts, such as credit card or charge card accounts
Terrorist Threat Penalties
Defendants convicted of making terrorist threats face a range of possible penalties. Some states categorize the crime as either a misdemeanor or a felony, or both, depending on the nature of the cirXXXXstances. The penalties involved for a terrorist threat typically include one or more of the following:
Incarceration. Anyone convicted of a misdemeanor offense for making a terrorist or criminal threat faces up to one year in a county jail. For a felony conviction, a court can impose a prison sentence of a year or more. Depending on the state and the nature of the threat, a conviction for making a terrorist threat can result in a prison sentence of 40, and even 100 or more years in prison.
Fines. Fines for making a terrorist threat vary widely. Some states impose no minimum fine, while others impose minimum fines of as little as $200 or as much as $10,000. Maximum fines for making a terrorist threat can exceed $250,000.
Restitution. Courts may also order a person convicted of making a terrorist threat to pay restitution. Restitution is similar to a fine, but instead of paying it to the state, the convicted person pays restitution to the victims of the terrorist threat in order to compensate them for any damages they suffered as a result of the crime
.
Probation. In misdemeanor cases, and even in some felony cases, a court can sentence a person convicted of making a terrorist threat to a probation term. The length of the term differs widely, but typically lasts 6 months or more, depending on the cirXXXXstances of the case and state sentencing rules. Courts may also order probation after the defendant has served a jail sentence, and may also require the convicted person to pay a fine or restitution.
Damages
plaintiff must prove the defamatory statement caused actual damages in order to recover in a defamation claim. In a defamation per se claim, proof of actual damages is not required as damages will be presumed. Allen v. Ariz. Dep’t of Corr., 1 CA-CV 07-0242, 2009 WL 2382026 (Ariz. Ct. App. Aug. 4, 2009) (citing Boswell v. Phx. News., Inc., 152 Ariz. 1, 6 n. 4, 730 P.2d 178, 183 n. 4 (Ct. App. 1985)). In addition, “a publication which impeaches the honesty, integrity, or reputation of a person, or which is damaging to his professional reputation is [defamatory]
“A. Slander and Libel.
Slander and libel are included in the tort of defamation, which has four elements:
(a) a false and defamatory statement concerning another;
(b) an unprivileged publication to a third party;
(c) fault amounting at least to negligence on the part of the publisher; and
(d) either actionability of the statement irrespective of special harm or the existence of special harm caused by the publication.”
INTERNET TO MAKE THREATS
Use of the internet to threaten “the person of another” constitutes a violation of 18 U.S.C. § 875 ( interstate communication of threat to injure) If it is communicated interstate, federal jurisdiction is created.
https://definitions.uslegal.com/d/death-threat/
https://definitions.uslegal.com/t/threat-of-harm/
https://definitions.uslegal.com/t/terroristic-threat/
CHARGEBACKS AND LAWS OF REFUNDS
Finally, even of you cannot satisfy either the billing errors or claims and defenses requirements charge backs, you may still wish to write to your bank. Some banks will still process these requests.
The Federal Trade Commission (FTC) enforces the FCBA for most creditors except banks. If you think a creditor has violated the FCBA
You also can sue a creditor who violates the FCBA. If you win, you may be awarded damages, plus twice the amount of any finance charge — as long as it’s between $500 and $5,000, or higher amounts if a pattern or practice of violations is established. The court also may order the creditor to pay your attorney’s fees and costs.
If possible, hire a lawyer who is willing to accept the amount awarded to you by the court as the entire fee for representing you. Some lawyers may not take your case unless you agree to pay their fee — win or lose — or add to the court-awarded amount if they think it’s too low.
The Legal Rights of a Customer Receiving Wrong Bill Charges
Read more: https://www.ehow.com/info_7848237_legal-receiving-wrong-bill-charges.html#ixzz33qJUhk86 Under the Fair Credit Billing Act, a creditor must investigate charges that you dispute. The Fair Credit Billing Act covers only open-end or revolving debt, such as lines of credit, credit cards, and department store accounts. Installment loans, such as automobile loans, furniture contracts, and personal loans, are not covered by the Fair Credit Billing Act. If you have receive a bill with unauthorized charges, inaccurate charges, inaccurate date of purchase, charges for goods or services you did not receive, mathematical errors or failure to post payments and credits to your account on time, you have rights as a consumer to dispute those errors
MR DS GOLDSTEIN
I was a fairly new cardholder with American Express. Had paid my bill fully and on time each month. I was the primary cardholder and I added my husband as an additional cardholder. My husband was on a business trip and used the card to cover some expenses. There were 7 transactions in all within a two-day period. Ranging from $200-$1,000 per transaction. In the middle of one transaction, my husband calls me and says the card is being declined. I immediately called AMEX to find out why, considering the bill was not due for a couple of weeks.
The AMEX customer service agent told me that the card had a hold on it because they needed to verify my income. Totally taken back, I responded by asking why? You have already issued me a card. She said the way they would need to verify income by looking at my income tax returns. WHAT???? I have never heard of this. The woman said this process would take a week to resolve before they would take the hold off the account. I told her my husband was on business in the middle of a transaction and if there was any other way to resolve this issue. I suggested that I pay the balance off now, if that would help lift the hold. She said no, that they had to verify my income via my tax returns before the hold would be lifted.
The Customer service agent then went on to say that the problem
MR DS GOLDSTEIN
MR DS GOLDSTEIN
Amex customer service is horrible and their so call security is a joke . On Tuesday April 29, 2014 to my surprise when I went to get gas and get money off my car I had a balance of 2.49. I immediately called amex and was told that I had fraud charges over 2,000.00 to my account . At first the customer service agent was helpful and reversed some of the charges so I thought . I was told the account would be closed and a new card would be issued within get this 7-10 business days . I did received a new card within 4 days in the mean time I asked for a simple letter to confirm that my account was compromised and the answer was no.Only after my husband email some executive I get a call for some amex rep called themselves a liaison useless. I had concerned about my direct deposit and was told that the account would be fine not so their were still pending charges on the old account and apparently the old account that was closed was still linked to the new account that was suppose to be ok not so again more charges were taken from my account. so now I call was put on hold for 1 hr. at work while Amex filed out fraud claims and I was told that it would take 48 hrs. to fax the paper work to me which I have not yet to receive . After repeated calls to their customer service overseas someone finally told e that Amex has had a problem with cloning cards I asked why wasn’t your card holders notified? Again I was told that card holders were notified this is not true. nothing but a scripted response. so now it took some jerk 72 hrs. to clean out my prepaid account and now it will take me anywhere form 10 days to 3 weeks to get my funds settled. but when I call and have a question about my account I have to give them all of my information this useless where is the protection???Amex customer service is horrible and their so call security is a joke . On Tuesday April 29, 2014 to my surprise when I went to get gas and get money off my car I had a balance of 2.49. I immediately called amex and was told that I had fraud charges over 2,000.00 to my account . At first the customer service agent was helpful and reversed some of the charges so I thought . I was told the account would be closed and a new card would be issued within get this 7-10 business days . I did received a new card within 4 days in the mean time I asked for a simple letter to confirm that my account was compromised and the answer was no.Only after my husband email some executive I get a call for some amex rep called themselves a liaison useless. I had concerned about my direct deposit and was told that the account would be fine not so their were still pending charges on the old account and apparently the old account that was closed was still linked to the new account that was suppose to be ok not so again more charges were taken from my account. so now I call was put on hold for 1 hr. at work while Amex filed out fraud claims and I was told that it would take 48 hrs. to fax the paper work to me which I have not yet to receive . After repeated calls to their customer service overseas someone finally told e that Amex has had a problem with cloning cards I asked why wasn’t your card holders notified? Again I was told that card holders were notified this is not true. nothing but a scripted response. so now it took some jerk 72 hrs. to clean out my prepaid account and now it will take me anywhere form 10 days to 3 weeks to get my funds settled. but when I call and have a question about my account I have to give them all of my information this useless where is the protection????? So this weekend of may 3,2014 not only am I broke but nothing will get paid rent, car not car insurance, light bill…… I will definitely close this account and tell all of the people that I recommended to do the same its small but will be a start. Card holders rather prepaid or credit do not matter to Amex at all.
very poor -100 score!!!!!
When trying to contact customer service my calls are routed to a foreign country for servicing or what they call a “off shore” call center. When you ask to talk to someone located in the US they tell you they can not and when you ask for a number to call a American call center they do not have one. I am hearing impaired and have a hard time understanding thick foreign accents. I have nothing against these people who are trying to make a living but so are my grandchildren who would love to have a minimum wage job at a call center while gong to college. As a matter of principal these jobs belong in the US and as long as the name of the company has American in it the jobs need to be here for American customers. I will find it necessary to cancel our cards which we use to charge about 50K a year and either go to cash or check or just use the other cards that we have all of which have US call centers. I checked. American companies need to support American jobs if they are going to make money on American ad if they want to use foreign call centers for foreign customers I have no problem with that. I will also file a similar notice to Costco where much of our charge items are made.
Now to the disability i would guess that someone who is hearing impaired but not deaf is being ignored in that one who has to have hearing help has a hard enough time hearing normal American speech inflections let alone foreign folks who speak English as a second language.I will research this issue separately to see if AMEX is compliant with the ADA as it applies to customers.
I agree with you completely & just recently experienced dissatisfactory customer service from India. When dealing with personal finance, one should be able to speak to a more local customer service representative. Are there companies out there that are US based and keep the customer service jobs in the US? I’ll switch in a heartbeat if there are!
I am an AMEX customer for well over 25yrs. This is the end of that relation ship. I’m cutting up my card and sending it to the CEO and telling him he can stick it where the sun doesn’t shine. I have a FICO score into the 800’s. Was offered on the Amex website
the new everyday card with a 0% into 2015 then an apr of 12.99% I then initiated the procedure for the card. They send me the card with a 17.99% interest rate after the initial promo is over. Don’t be lured by AMEX. I don’t think they’ve yet realized they need their good customers more then the customers need them. There is always another credit card company that is begging for your businness. Hey AMEX!! Money walks!!!! You lost my Gold card business too.
I and my husbands have had American express cards for over 30 years—
I have always been happy to use my cards—and I have always paid in a timely manner.
recently, in march 2014, I made a payment of 87.00 and later in march I made a payment of 3,900.00 leaving an unpaid balance of 70.08 because I have health crises in the family and wanted to make certain that my account is in good standing—“—just in case “—WELL—much to my surprise when I called to have my 42.00 minimum payment deferred to the following month without it impacting my credit—I was told this cannot be done—
I will incur late fees and it will be considered that I did not make my monthly payment— I MUST SAY—FOR A COMPANY AS LARGE AS AMERICAN EXPRESS TO BE SO DESPERATE FOR A 42.00 PAYMENT IS COLD AND SMALL.
I WILL MAKE MY PAYMENT BUT MY USE FOR AMERICAN EXPRESS WILL NO LONGER BE WANTED. my history with American express is proven—with no requests ever made of you by me—I always paid on time—what a disappointment !!!!!!!!
I am so disappointed with AMEX customer service. As a loyal member who paid balances 3 to 4x balance due, I was charged $25.00 because I was $2.48 cents short and that was by accident. I called for an adjustment and I got a scripted speech that they can’t do adjustments and that was part of my agreement with them.
Give me a break! I guess there is a reason why they do not have an online complaint website. They don’t care about their members or want to be bothered. I would rather transfer my balance to another credit card company and pay the transfer fee than to keep doing business where they are making good money on the interest. I am so disappointed how petty and full of greed this company is. I’m DONE!!!!
HAVE A DISPUTE, GOOD LUCK! Their dispute department is either deaf, dumb, and blind or they just go through the motions with absolutely no willingness to stand behind their members no matter how many times you write them or the csd.
I made two $400 dollar payments through the AMEX website (2/27 & 3/3/2014) and only the 2/27/2014 was posted to my American Express Blue Cash account–but my checking account balance was reduced by $800! On 3/6/2014, I called AMEX customer service and initiated an inquiry. My bank provided a trace number for this 3/3/2014 AMEX missing payment. AMEX investigated and on 3/19/2014 sent me a letter stating my payment posted on 2/27/2014? On 3/19/2014, I called to explain again two separate payments for the same amount on two different dates and to request the investigator use the correct trace number to locate my missing $400 dollar payment. Will the outcome of this new investigation succeed? Am I the victim of internal “AMEX cyber-fraud? The AMEX-website does not facilitate filing complaints against them. How is it possible for the AMEX-Investigator not to find my money when he had a trace number? Clearly, the AMEX fraud investigator assigned to my case “assumed” I had only made one payment and did not use the trace number. H/is/er inadequate job performance will cost me $400 and I wonder how many other AMEX customers are in the same boat? This is an AMEX issue that merits immediate attention and resolution–training or adverse personnel action. I want my $400 now and an AMEX apology for my anxiety and distress.
I applied for some credit cards that offered a zero percent rate. I have great credit and I pay my bills on time. It’s a great offer so I applied and got approved. I started using my card. I went to Wal-Mart to purchase gift cards because Sam’s Club doesn’t take American Express and I like to purchase in bulk. Bulk items are more expensive plus Sam’s Club is the only warehouse club in town. Costco takes American Express but they are in another state. So I am in line at Wal-Mart purchasing gift cards and you know Wal-Mart they are always busy with lines. So I get to the point where I need to pay and I get a decline. I understand it’s probably American Express protecting my account with their fraud alert. So I called American Express and get connected with a CSR she asked me questions and I provided to her my information verifying who I was. After I stated who I was and was confirmed by the CSR that I was identified the CSR started questioning my purchases. The CSR insinuated I was making a business purchase even after I told her it was personal. Keep in mind I am still in line at Wal-Mart with a line growing behind me. She continually asks if I am making a business purchase and if I own a business also why I am purchasing gift cards. I explained to the CSR I was getting gift cards for Sam’s Club to purchase my bulk items and I wanted to make sure I had enough money for my purchase plus I don’t want to have to go back to Wal-Mart to get another gift card because they are always so busy. I explained to the CSR the same thing I am explaining to you. I was authorized for 10,000.00 and for some reason my information I provided was not good enough. Why would she insinuate that I was using it for business my card is a personal account. She continually insinuated it was business I don’t know why she would insinuate this and lead her to believe that when I told her it was not. Because of these insinuations I was treated with prejudice. She keeps saying it and then she wanted more personal information. I am sure you have that call recorded at that time I told her I am at Wal-Mart I am trying to make a purchase and I will call her back when I have time. Keep in mind there is a line behind me and still growing. You know as well as I do those insinuations without evidence is prejudice. The following day, I called American Express since I had some time to call and I was in a more private atmosphere. When I reached American Express I was directed back to the same CSR I spoke to the day before at Wal-Mart. After I once again gave my info to prove who I am, again she insinuated my purchases were for business. I told her again it was not for business and I do not own a business. At this time the CSR told me I would no longer be able to use my American Express until I provide a tax return. Had American Express asked for this tax return during my application process I would have provided it. I was already prejudicially treated. I was insulted and treated unfairly. I was embarrassed and humiliated. I was already approved. I starting using my card, my card has a balance and it’s a zero percent. In my opinion the CSR took it too far. She should be questioned on why she would make insinuations without evidence. I thought it was too weird for her to be insinuating my purchase and she also stated I have several delinquent credit cards. Where is the evidence? In my opinion she should be fired. I haven’t done anything to warrant to be treated like this. I understand the fraud alert that was fine. I understand American Express was trying to protect my account. I provided my information stating my identification then insinuations occurred. Since I already applied for credit it’s on my credit report. I have great credit. American Express thought so too and gave me credit. I have called several times and made several attempts to contact a manager to discuss my account. Now my American Express card has been closed. Now American Express is damaging my credit. You approved the card then you go back on it who has ever heard of such a thing.
Cancel that card Andrea. Get a Sam’s club credit card. You can use it at Sam’s and Walmart. I know I have one. Also if you have a debit/credit car with your bank you can use that. I also have a costco membership and will use my debit card there. Also I’m going to complain about Amex and advise them they had better rethink about their association with AMEX. If you don’t complain they won’t know. The squeaky hinge gets the oil.
So now I was just rudely hung up on by your joke of a resolution team. So anyone interested on going in on a class action lawsuit. Let me know. I got the connections
I have had the same issues with this company as well they have burnt me many times I would be more than willing to go in on a class action lawsuit with you my contact information has been provided please let me know thank you.
Count me in
AMERICAN EXPRESS EXECUTIVES –
CONTACT INFORMATION ADDRESSES PHONE NUMBERS E-MAIL ADDRESSES
People have helped KEEP THIS SITE FREE by adding +1
The American Express Executive team is quite a bunch of sXXXXbags, yes that is our rightfully entitiled opinion. If you want to e-mail an executive, you are making a mistake. E-mails are ignored and have no proof that they were ever received. The executive email addresses are usually changed, once they become leaked and are public and flooded with spam and are no longer valid. Don’t waste your time trying to email an executive when you can send a certified letter or make a quick phone call. Phone numbers and HOME addresses are more or less public information, available to anyone with an internet connection or a phone book, all information provided is courtesy of Celebrity Address Aerial. Celebrity Address Aerial is the most trusted source of contact information for anyone in America. There is no law prohibiting someone from publishing public information. PERIOD. This information is NOT for any illegal or unethical purpose. The information provided is strictly for entertainment purposes though it is reliable but NOT guaranteed. Please contact Ken Chenault or American Express for more accurate information for these people. Click here: KING OF GREED: American Expresses “CEO” Ken Chenault’s Contact Information
Kenneth Chenault Contact Information (Phone Number & Address)
65 Overlook Circle
New Rochelle, New York 10804
212-640-5844
914-654-1420
Daniel T. Henry (Executive Vice President and Chief Financial Officer)
Wife: (Kathryn Henry)
382 Lakeview Ave Rockville Centre, NY 11570-3028 (516) 678-6132 (VERIFIED)
32 Gramercy Park S. Suite 10K New York, New York 10003 (POSSIBLE, UNVERIFIED)
The CFO must be counting correctly to have a nearly $8 MILLION dollar beach house?
14 Jule Pond Dr Southampton, NY 11968-3072 (631) 204-8821 (VACATION VERIFIED)
Daniel H. Schulman Group President, Enterprise Growth
27 Valleyview Rd. Warren, New Jersey 07059
609-924-7235 908-604-7906
James P. Bush Executive Vice President, World Service
3 Pell Farm Rd. Saddle River, New Jersey 07458
201-760-8726
John D. Hayes Executive Vice President and Chief Marketing Officer
49 Carteret Rd. Allendale, New Jersey 07401
201-934-7624
1039 Ocean Ave. Mantoloking, New Jersey 08738
732-892-0725
Joshua G. Silverman President, U.S. Consumer Services
175 Island Dr. Palo Alto, California 94301
135 Central Park W. Apt. 25C New York, New York 10023
Anre Williams President, Global Merchant Services
64 Glenview Rd. South Orange, New Jersey 07079
973-275-1535
Leslie Kevin Cox (Executive Vice President, Human Resources)
417 Ridgebury Rd. Ridgefield, Connecticut 06877 (VERIFIED)
27 Sail Harbour Dr. New Fairfield, Connecticut 06812 (POSSIBLE VACATION, UNVERIFIED)
Louise M. Parent (Executive Vice President and General Counsel)
172 Feeks Ln. Mill Neck, New York 11765 (516) 676-6767
1170 Fifth Ave. New York, NY 10029-6527 (212) 831-0850
Judson C. Linville (President and CEO, Consumer Services) (wife: Cynthia Linville)
341 Main Ave. Bay Head, New Jersey 08742 (732) 899-2359
Ashwini Gupta (Key Executive: Chief Risk Officer, American Express Company)
President, Risk, Information Management & Banking Group
95 Brite Ave Scarsdale, NY 10583-1634 (914) 725-8258
John D. Haynes (Chief Marketing Officer and Head, Global Advertising, Brand Management)
49 Carteret Rd. Allendale, New Jersey 07401 (201) 934-7624
1039 Ocean Ave. Mantoloking, New Jersey 08738
Steve Squeri (Group President, Global Services, and Chief Information Officer)
1121 5th Ave. E. Northport, New York 11731 (631) 638-9322
Maybe he has the INFORMATION you are seeking, since he is the Chief Information Officer.
Douglas E. Buckminster (President, International Consumer and Small Business Services)
(Wife: Diane Buckminster)
95 Cliff Rd Tuxedo Park, NY 10987-4257 (845) 351-5252
Edward P. Gilligan (Vice Chairman, American Express Company, AmEx)
11 Glendale Rd. Summit, New Jersey 07901 (908) 273-0413
35 Tite St. Kensington, London Sw3 4JP United Kingdom
William H. Glenn (President, Global Merchant Services)
39 E. 12th St. Suite 109 New York, New York 10003 (212) 995-5401
Thomas Shick (Executive Vice President, Corporate and External Affairs)
1110 E. 22nd St. Brooklyn, New York 11210 (718) 377-3629
Alfred F. Kelly (Former Executive: Former American Express President)
(wife: Margaret Kelly)
(914) 235-7134 Birthday September 3, 1958
125 Trenor Dr. New Rochelle, NY 10804 (FOR SALE!! ONLY $2.2 MILLION!!)
22 Park Dr. S. Rye, New York 10580 (CURRENT KNOWN)
43 Wicklow Dr. Rochester, NY 14617-3723 (VACATION HOME)
The executive real estate information on this page is deemed reliable but not guaranteed. All information is strictly for entertainment and informational purposes and should not be used for any unethical or illegal behavior. The publishing of this already public executive information is not illegal and can be found many other places on the Internet, we just happened to consolidate and centralize the information to make it easier for you to locate.
If any AmEx executive information is not correct or you have additional information you would like to provide, feel free to send an email to webmaster@celebrityaddressaerial.com
The Centurion Card, more popularly called the AmEx black card, is a charge card issued by American Express. The black card is available in select markets, mainly the US, Canada, Europe, Japan, Australia and Israel. The Centurion Card (American Express black card) provides a range of benefits, depending on the geographical location where the card is issued. In the 1980s, urban legends circulated about the American Express black credit card of nearly unlimited spending power. While those rumors were completely false at the time, American Express decided to capitalize on them by introducing the Centurion card in 1999. It should be called the Executive Card, because I have a feeling that the eliteness of the card has an astronomical cost and that it helps fund the excessive executive salaries for the people listed above.
*That is based on roughly 16.43 jobs cut each weekday (excluding holidays) Ken Chenault was AmEx CEO for 7.5 years as of July 2009! Claim based on publicized job cuts from the time American Express CEO took office in January 2001. See Ken Chenault timeline for specific job cut numbers and dates, including the sources listed at the bottom of the page.
Copyright (c) 2009 . All Rights Reserved. Unfortuately for American Express and Ken Chenault, this website is protected by free speech, free press, fair use, fair comment, is a matter of public interest, and is not owned by anyone located in the United States of America.
Help wanted, now hiring at American Express headquarters in New York. Need help shoveling and sifting through the bulls***. Full-time job. Pay based on experience.
Thank god, for friends who have connections! Already have had contact with two reportes one from wall st. Journal and New York Times. Have emailed over 1000’s of similar complaints. Who have gone unanswered as well!
Gentlemen: My bank made a double payment this month to American Express. I have a business Platinum Card. The extra payment amounted to 21,999.48. I am having great difficulty in getting American Express to wire the returnable funs to my bank. Please help.
John
Welcome to the club of American Express victims. Who have had money “STOLEN” from them. By this XXXX like regime! Now I know how my ancestors felt!
3 weeks later. Not one email or phone call. Have called there customer service everyday. Who do nothing but repeat what’s written on a screen. Who have no authority just run you in circles till you give give up. 2 more days Amex. Then the ten days are up. Although, you will probably tell me that dates wrong too. They have given me 4 different answers on when the ten days are up. And all of them are wrong!!
Seriously, nobody from this joke of a company is going to contact me. You steal my money!! And don’t have there nerve to contact me. Cowards. If I don’t hear from them by Friday. I’m filing criminal theft charges as well as a class action lawsuit. For calling me ma’m over 20 times. I have more than enough proof.
I have the American Express pass card. And over 2 weeks ago. I went to withdraw money from ATM. While an unusually long processing request time elapsed the ATM then informed my my transaction had been cancelled for some reason? But they still took the $200 out of my account. I then called and asked what to do. They said they had to file a dispute and email me a form which takes up to 2 days. I then called the next day to find out status of form. The never even filed it no record of it. Went thru whole process again. Took three days. To come by email?? Fax it back the following Monday. It’s been almost 6 business days and they haven’t even looked at it. They can take up to ten days to review to issue a credit. But they actually just sit on it for that ten days. And do nothing I’ve called everyday to find out status. Have received different answers everytime. As well as been referred to as a woman over 20 times !!! I’m a man!!! Never have I been so insulted and offended. Asked at least 5 times to make a note of this in there file. They have failed to do so. I’ve been lied to given incorrect info. And disrespected horriblely. And on top of that had to take a loan. Just so I can eat one meal a day while that do nothing!! Because all I tried to do was withdraw money. It’s there mistake and/or the bank either way. I’m not sure why I have to suffer and be treated like a bum. Like I have no rights. Just another big name company that walks all over there little clients. I bet if I were one of there wealthier clients. The matter would be settled that day. Instead I have to starve and suffer. Thanks Amex for looking out for you’re clients. You’ve shown me how much you care about my business!! Worst customer service next to sprint. And that’s hard to beat. Congrats
I have a serve card they suck my daughter needs a breathing treatment and they will not reload my card Ben is a lier and steals ur green dot money pak number serve needs to be shut down
Amex’s financial review board and their 4506t process can be shoved up their a**. I have been using them happily for 8 years and they cancel my account because i did not filll out a fowm correctly. I hope all their christmases sucks. It it were up to me, more than coal would be left for them.
I have had an AmEx card for more than 30 years. The latest changes to the website are horrible. You cannot send emails. You cannot get anyone who knows English on the phone or online. The horrid chat serves no purpose. The last person to whom I spoke could
not even write a lucid sentence. The company is going to hell. I would be scared to use it
out of the country now. Last time I talked to someone, my card was canceled.
I have been an American Express customer both personal and business for many years. I had an issue this week with a large dollar gift card order. The order wasn’t able to be delivered by UPS, and they were directed by the shipper (American Express) to return the shipment, without contacting me once in the process. After almost TWO HOURS on the phone with customer service and a representative that could not understand me nor I him, and his supervisor, I’ve been told that this shipment will not be made to me for 5-7 business days. This is HORRENDOUS customer service, and I’m shocked at how AMERICAN EXPRESS has handled the situation.
American Express is going down hill quickly. I am a gold card member. I tried to call the American Express customer service phone number and a recording comes on to say that due to high call volume you should call back in 24 hours. How absurd!! I tried to gets tickets for a concert as A.E. members are supposed to get preferred seating, well when I called I was told that nothing was available for A.E. gold card members. You get to pay a high price for the card with no benefits.
amex sucks. they cut off all my cards because they failed to do a simple name change on one of my five cards and they hire third world countries to handles customer service and their supervisors!!!
American Express SUCKS really bad !!! I just tried to withdraw $300 from my Bluebird account and the ATM declined the transaction but my account shows it was approved,,, now I am out $300 until they investigate (it will take 6 to 8 weeks before I see my own money). Really great,,, I live paycheck by paycheck and I really need this money to get by for the rest of the week. Their customer service reps are from other parts of the country (there is NOTHING American about it and Express? Really? 6 to 8 weeks before I see my own money,,, are you kidding) !!! Needless to say, I will NEVER use this account again.
Marc, I am wondering what the status is on your dispute? The same has just happened to me on January 13 for the amount of $242 and like you I am on a fixed income and was trying to withdraw funds to pay a bill. I am getting the “we are waiting for the ATM Merchant to return our email” and “this dispute process takes 10 to 45 days” but I am starting to think my money has been stolen by American Express – India. I also made a business purchase online that I was just informed will be a “pending” transaction for the next 8 days!
I think I now understand why very few businesses accept their cards anymore.
Same happend to me 2 weeks ago! Called every day to move process along. It’s been 6 business days and they haven’t even looked at it!! They just wait out the 10 days and screw you. I have to eat one meal a day thanks to these people. Had to take a loan out just to pay bills and buy food. Going to make it my life’s mission to let the world know what kind of company they really are! They steal your money!! And punish you for their mistakes. What a joke. Already posted on Facebook emailed the chairman office. Which I suspect is just a complaint dept. where nothing happens
Plain and simple, AMEX SUCKS! Don’t get their cards, pay their ridiculous “membership” fees, and then get nothing in return like points, or even rebates credited back to your account! They are a damn scamming, dishonest and rude credit card company, and then when there is an issue with the card or account, the customer service goes right out of the window and they want to call security on you! So f***ing ridiculous! Being from the northeast, I would be embarrassed for the good people of New York City that claim to be so proud of the American Express Plaza in lower Manhattan. I will never deal with these a**holes again, keep your cards, keep your crappy Centurion Bank, and keep your rude a** attitudes! People who DO currently carry an American Express Card should soul search and do your homework on getting another credit card in your wallet with similar benefits. AMEX speaks such a “high society game” and then s***s on its cardholders! Period!
Get rid of them entirely! Enough of their attitude, enough of the membership fees, get rid of them, and shove their cards up THEIR a**es where they belong! I’m out!
F*** YOU AMEX!
I have difficulties with my account . Can not get a proper response from representatives.and even supervisor. I found them unfriendly . not interested to help the card holder ,rather repeating TALKING POINTS over and over
I am amazed for American Express to have people with this kind of mind set to work for the company.
I have other card from different companies and their customer representatives are great.
I like somebody from Mr.Chenault’s office to contact me.
Thanks
I have been on the phone with customer service for over an hour. It has been 4 months since I have been able to access membership rewards, using points for charges services. I have had all troubleshooting options completed. Still nothing is fixed. I am currently speaking to Roger #1049309 who has stated he is unable to compensate me because I was given 2000 points for compensation, it is now over a month. Nothing has been fixed. Last week I called and was told the issue was escalated and I would receive a call this past Tuesday. That call never took place. He then tells me that it is still associated with the same issue and that he will not be able to compensate me additionally. How is this the customer service that is given. Not only that, but during the call he has muted the call to say whatever crap he wants to. when he unmuted the call after I told him I know that’s what he did. He didn’t even listen to what I was saying. Unprofessional and very rude. to make it worse he has been silent for over 20 seconds not saying anything. Arguing with me this entire time. This is horrible customer service.
Called Amex with a simple request to cancel the invoices being sent to a third party bill payer. Spoke to three reps and a so called manager. two hung up n me, the other one was in another world as she had difficulties understanding the following…Cancel the forwarding of the invoices to the third and send them , them to my Email address of record.. TWO+ hours four, reps, and two hang ups/ perhaps my last name had something to do with the lack of cooperation I received /finally a rep named Camise was able to comprehend my request and initiate the correction of my concern.. Another frustrating issue, called the corporate offices, was told by the s/b operator they do not handle complaints in the office ..I guess is the American way, “we just don’t care”
On the 5th of Sept. I was instantly approved for the AMEX Blue Preferred card and on the application was told I would receive a $150 cash rewards applied to my account after $1000 spend. Today I called and informed the account representative I had spent the $1000 dollars and was wondering when the rewards would be credited to my account. I was told that I did not use the right application to receive the rewards dollars and that somehow I should have done something different. I still wonder what it was I was to do differently. I asked to speak to a supervisor and was told even more rudely that I was not going to get any rewards because I used the wrong form. I seemed to be approved instantly and also received my card, so how I used a wrong application is beyond me.
What do I need to do to get what I applied for and am now told I won’t receive no matter what I do. I have already been charged the annual fee. Please help me get what I was “in good faith” offered when I applied.
Just found out that American Express will not allow Square users to participate in Small Business Saturday. Last year they had no problem participating, this year they claim they have no way to determine if a charge is an AMEX charge or not. They were able to differentiate last year, but not this year. Please let others know that AMEX has chosen to exclude a large number of small businesses by excluding Square users. I have set up an account with AMEX to accept AMEX for this promotion, but I feel that the decision to exclude Square users this year is a bad business decision. Any decision to exclude small businesses on Small Business Saturday.
I am writing to complain about customer service and the billing process at American Express.
I called the American Express customer service line yesterday to let your company know that I had mailed a payment. The representative I spoke to indicated to me that the payment I made was not enough. I apologized and told the customer service rep that I would make a payment very soon.
The difference in payment was $1,900. I made my budget for the week and included this amount. However, at 2:30 today, I received a call from the credit collections department indicating that the amount owed is more than $6,000 and I must pay this amount.
When I explain that I just spoke to a customer service rep yesterday, they tell me that their notes do not indicate my call. The customer service representative I spoke to was extremely polite and indicated that he would put my call in the notes and my promise to make up for the short payment.
Also, the collections department says they sent notices over the last month of which I have not seen any. Then the collections agent says that these may have been sent to the cardholder and I am the managing agent for this account.
Your collection department has indicated to me that even if submit the make-up payment to bring my payment in full, the account will not be considered current. How ludicrous!
More importantly, at 2:02 pm today, approximately 25 minutes before I received the call from the American Express collections department, I received an email in which the subject line says: Congratulations, you’re invited to upgrade and you can earn 25,000 points!
I am upset that American Express would tell me their notes do not include my call. This is poor communications throughout the departments. Or this is the collection department’s way of handballing a customer?
I work at a small non-profit. It is difficult to change the budget once it has been set. Neither of the agents I spoke to today were willing to indicate that the conversation with the customer service agent would stand and that American Express would honor our original agreement. I am hoping this is still possible.
I just called the Collections Manager telephone number given to me by your collections agent named Bert, who said is office is in Florida. The telephone number was not correct. I find that your Collections Department is now giving me the run-around. This is not very professional.
I travel frequently across the US and am always aware of the Gold card offer that American Express promotes with Delta. I had a case where I needed to book an international flight on short notice and wanted to take advantage of the deal. I applied and was told that I could book the flight with the awarded account number. This did not work and so I had to book the flight with another card. (The representative who issued the account misinformed me and waiting ten days for the card was not an option). I therefore cancelled the card on the same day that I was unable to make the flight booking. Come January of this year the promotion was still running and this time I had more time to book the flights. I called through to the call center and went through the process to open the account. Again the representative explained to me that I would need to spend $500 in the first 3 months to qualify for the bonus 30k miles. Nothing outside of the promotion and a regular account opening was communicated to me. I spend $5100 on the tickets within the first month and after three months of not receiving the miles I decided to follow up with Amex. After speaking to 4 operators it was concluded that there is some fine print that said since I had previously opened an account within the past 12 months that I would not be eligible for the bonus miles. If I was informed correctly from the outset I would not have ever attempted to proceed with the opening of the account. Secondly I was not informed that when I did open the account this year that I would be disqualified for the miles. I believe in doing what is right by the customer and in this instance I feel like the staff at American Express are either not informed, the systems are not doing their job in flagging conditions for customers or simply that Amex has enough volume in customers not to worry about exceptions. Either way it’s been a very poor customer experience and a great disappointment. It would be great to get a response from someone in the organization that helps put the fine print together instead of the front line staff that can only revert with the answer that system generates.
Hi
I have just seen you UK commercial on providing health advice and travel. I am a UK endocrinologist and have launched a free on-line service for travel an diabetes. At the moment estimates suggest 370 million people are living with diabetes and this is set to rise to 550 million by 2030. The URL is https://www.voyagemd.com I am writing to ask if American Express would be interested in collaborating on developing the concept of creating “packages of care” for this target population?
I look forward to hearing from you.
Prof David Kerr
44-1202-XXXXXXXX
I receive my bill electronically from American Express that states the amount owed and the due date. I entered the amount I wanted to pay and pressed “PAY BILL” Because my “Due Date” of June 16th fell on a Sunday, American Express recieved the payment on Monday, June 17th. As a result, my “payment was late” and that “triggered the Penalty APR” which jumped up over 10 percentage points. After conversations with 3 different representatives in customer service, I was told the “system” would not allow them to make an exception because the due date was a Sunday. Needless to say I’m not happy.
I would love the name of the Director of Corporate Customer Service to write if anyone has a name & address. Thank you.
Hello Debbie,
The exact same thing happened to me. And I would like the name of the Director of Corporate Customer Service as well. I am hopeful that you got this resolved and/or would like to join up with you to get it done.
In my case, I spoke with the two people about the issue and they both lacked the discretion to make me feel like the valuable customer I have been for many years running (note: other companies, such as ATT, arm CSRs with this power so that things can be resolved in one phone call). I have never missed a payment and this made me feel extremely disregarded. It made a simple request to waive the $25 charge and not add in any interest charges going forward as I have never been late with a payment and always pay in full. I suppose they see me now as a money maker now that Amex is rolling interest over month to month. I now see it as very poor customer service completely unacceptable. It is developing in a poor case study for American Express (I collect them), as I consider whether to cancel my membership (and Costco’s) for such poor treatment.
I travel alot and use my prepaid Amex card to book my travel. Most recently a ‘t re hotel was booked accidental thru hot wire using my amex prepaid card. I contacted both Hot wire and Amex prepaid card department. Hot wire wouldn’t issue a refund even thought they knew that it was a $ 106.67 mistake on my part. And amex wouldn’t reverse the charges even though, they were aware of the mistake. So Hot wire ripped me off for $ 106.67 in hotels fair. A hotel that I never even checked into. And Amex allowed them to rip me off. I will NEVER USE MY CARD AGAIN And will never book thry HOT WIRE AGAIN!
Dear sir/ ms
I have a complaint.
I booked my ticket through undp amex egypt
Name : Elshawadfy , hoda
LH 9253
LUFTHANSA
Operated by UNITED AIRLINES
That will leave next Friday by 9:50pm to Cairo , I wanted to change my departure day to 25 instead of 21 but really Egypt branch is giving me hard time to change the date ( I’ve been trying for 1 weeks before I travel). So I have been trying for 2 weeks now.sorry for my request”, but really I didn’t understand what she was trying to do for me ” as I was trying to do this issue a week before I travel and she asked me to wait till I travel for not paying 2500 le but after going back and asking the cost was not suppose to exceed 100 $ which already shocked me this big difference in price.
Really I want to raise one issue “I am not happy with there strange rules of blocking access to tickets – first time to deal with this strange system. I travelled lots of times though known and normal Tavel agencies and they served me the way it should be.
If you can assist me I will be greatfull
Awaiting your kind reply
Thanks and best regards
Been a customer for 20 plus years. DONE now. Treat loyalty and a customer who Always pays on time badly by reducing the credit on both her business and personal card, simply because the auto dealership where I traded my truck accessed my credit report.
Funny, Bank of America, who I also owe money to, gave me the truck loan at 3.5 %, while Am Ex cuts my credit.
Gets worse. I call, as I am doing a trade show in a little over a week, and I usually charge a few thousand each show, although I never use more that 55 or 60% of my total credit. I was told I would receive call back the following day. The call came in at 11:10 at night, on my cell, with the display saying unknown. Would you answer? I was in bed.
The next day, I was told I would have a temporary increase of 2,000 to cover show expenses., so i go ahead and take care of the bills for the convention center. Monday, today, I receive another letter changing back to the denial of increase. It was clearly stated on my part this was urgent.No one called me with the reversal on this decision, and now I have the embarassment of calling to tell them they can’t use the card, ( by the way, I made sure to tell them why). I will make sure to pay off these cards, at which point I will cut them up. All of your competition have a much nicer way of treating their longstanding customers who always pay ther bills. They also don’t make you feel as if you have done something wrong.
By the way, it sounds somewhat like blackmail, when your customer service rep says, if you pay a certain amount of money today, we will reinstate your total credit limit. Really? I think I would have done that already, but May is a quiet month for us.
so, as a business owner of over 30 years, I am moving on much better banks than you. Patricia Subik, President , Great Adirondack Yarn Co, Inc.
Patricia,
This very thing is happening to me right now. were you able to identify and contact a Sr. Executive at AMEX to bypass the typical bureaucratic process?
Any direction you can provide would be greatly appreciated!
Ed Levy, President, Edventure Promotions, Inc. Chicago
I have been a platinum cardholder for 26 years and only recently needed help resolving a problem with a vender. I am shocked that American Express claims to help it’s card members. This is simply untrue. When you need them to stand behind you for help, they do absolutely nothing. They are not worth the yearly fee.
Dear Sirs,
I have been a client/member since 2006. Although, my pay history has not been perfect, I have paid my account balance in full several times. And, when the account was in re-payment, your company earned an interest percentage. Therefore, whether my card balance was in re-payment or not, your company has experienced a win/win situation.
My reason for writing is simple. My credit limit was lowered from five thousand dollars to fourteen hundred dollars. Less than a month ago, I paid off the card. Is this how I am rewarded?
After calling customer service and being transferred to the credit dept., I was told my credit score/report was partly the reason for my credit line adjustment. When I checked my report, there were no public records or insurmountable inquiries or recent negative accounts. In short, the claim was erroneous. I was even told that my cash withdrawal was denied. How, when I have the money in my pocket? Where is this information coming from?
I am requesting that my limit be re-instated on grounds of erroneous activity. As a loyal client, I deserve that much.
I HAVE TRIED TO GET AN ANSWER SINCE JANUARY 2013 REGARDING MY POINT SYSTEM. HAVE CALLED THREE TIMES AND THEY TOLD ME THEY WOULD RESPOND IN A CERTAIN NUMBER OF DAYS. NO RESPONSE SINCE I CALLED IN JANUARY 2013. VERY BAD PUBLIC RELATIONS AND WAY TO CONDUCT BUSINESS. MAKE PROMISES AND DO NOT FOLLOW UP.
NOT A VERY HAPPY CAMPER
Had a m
American Express card for 4 months and I paid my balances on time , in may one of the executive calls and talks to me so rudely that if I don’t do the payment today they will disconnect the card immediately, called the office back and I was told that sometimes they are aggressive. This is really rude and the American Express people don’t know how to talk to customers