Havertys Furniture was founded by brothers J.J. and Michael Haverty in Atlanta, Georgia, in 1885. The company did so well that within 3 years, the brothers moved the store to a larger location. By 1908, the company had 17 locations.
J.J’s son Clarence, who grew up sweeping the floors, wanted to be a bigger part of the business. His father gave him 8 locations and immediately began building new stores south of Atlanta.
Today, Havertys is one of the biggest names in furniture in the southern part of the US, with more than 100 locations in 16 states. The company went public in 1929 and barely survived the Great Depression.
In 2000, the company began making their own brand of furniture, which now makes up most of the company’s sales.
In April 2018, the Sherman, Texas, location closed after being in business for more than 30 years. Employees were offered employment at other locations.
In October 2018, the company posted third-quarter profits of more than 39%.
In June 2023, Havertys recalled its Concord Dual Power Reclining Chairs.
Headquarters for the company remain in Atlanta, Georgia.
Havertys Furniture
Havertys Furniture was founded by brothers J.J. and Michael Haverty in Atlanta, Georgia, in 1885. The company did so well that within 3 years, the brothers moved the store to a larger location. By 1908, the company had 17 locations.
J.J’s son Clarence, who grew up sweeping the floors, wanted to be a bigger part of the business. His father gave him 8 locations and immediately began building new stores south of Atlanta.
History
Today, Havertys is one of the biggest names in furniture in the southern part of the US, with more than 100 locations in 16 states. The company went public in 1929 and barely survived the Great Depression.
In 2000, the company began making their own brand of furniture, which now makes up most of the company’s sales.
In April 2018, the Sherman, Texas, location closed after being in business for more than 30 years. Employees were offered employment at other locations.
In October 2018, the company posted third-quarter profits of more than 39%.
In June 2023, Havertys recalled its Concord Dual Power Reclining Chairs.
Headquarters for the company remain in Atlanta, Georgia.
I came into shop the Myrtle Beach store for a couple of things found what I was looking for and was satisfied with the prices, until we asked about delivery. I live in Myrtle Beach and local to the store 10 miles to my door. $200 delivery charge for an Area Rug and a runner to match, and pads for them. I found a nice sofa table for the hall. total $2,950. I asked for a better price on delivery not much involved from the salesman he said after two requests with the Store Manger he said $150 and I said $100 and he said no deal. The salesman was fine his name is Sloan Maclin. The store Manger was stressed or felt threatened be me for some reason. He was somewhat rude and belligerent about who he was and that we would only drop off your stuff for that and wouldn’t even assemble the table or cut the pads for the rug and runner. I was not even aware that this i what they did and I took offense to his rudeness and he said I was threatening him I said I would come down in person to threaten you if I needed to be that! He said come on down. NICE HUH? What a store manager?? His name is Jerad Jasperson, a unfriendly man. No need to be in such a personal business as furniture store. I’d fire him immediately for his actions!! I will never shop in the store again and I suggest you go to Garden City Furniture or J&K for better professional service.
My purchase was the first time I bought from Havertys and will be the last. There customer service leaves a lot to be desired. Constantly giving you the run around hoping you will just give up.
Have an open work order 3759257
I have a similar issue. Bought a expensive new set and it breaks before a year. And it takes months to get repair (22 March 2022/4010-3817396). I want a completely different set and/or refund. Can’t get a hold of anybody at corporate.
I’m in the same situation with them right now. I purchased a power recliner in May. I need this type of chair as im recovering from a recent transplant. It failed in July. They have yet to repair,replace or in any way attempt to make me whole. It’s disgusting. I have already filed a complaint with my local AGs office. I can’t locate any corporate entities to contact.
Call the corporate office number in our listing
I bought my 4th Best Co swivel recliner in March 2020 after having spent thousands of dollars on other pieces of furniture from Havertys. The recliners have been a lifesaver for my severe arthritis. The new one was to be the place where I could get relief in my living room for reading and watching tv. From the minute I sat in it for the first time I knew that something was wrong with it. I have spent 8 months going back and forth with Havertys and they have never followed through on promises. I cannot sit in this chair without causing serious pain. It will not recline without me constantly pushing it back and it will not stay in the reclined position and the back pops straight upright. I have emailed and called customer service and spoken to the store mgr multiple times. My last contact with customer service was on 1/30/20 when I was told that I could have a “reselection” but I’d have to pay a restocking fee to which I agreed. I was told that I would hear from the “manager” within 24 to 48 hours. That was 360 hours ago and I’ve heard nothing! I’m so tired and frustrated and disgusted with Havertys that at this point I just want someone to come and get this chair and refund the $913.17 that I paid for it. I will also be contacting the Best Home Furnishings Company because as much as I love my other three Best recliners, this one is a lemon and they should know how their products are being handled through the retailer. I’ve had good experiences with Havertys in the past but I’m done.
My wife and I purchased a Gianna 4 Seat Sofa XL (SKU 1-2500-8326) at a purchase price of $1.347.35 at the Chesterfield Mo. location on September 3rd, 2020. On September 8th we purchased a Sandy Accent Linen Chair (SKU 1-2500-8301) at a purchase price of $861.16. Both items were purchased at the same location and paid in full. The items were to be delivered on October 9th 2020. On delivery both items the sofa and chair were heavenly stained and dirty. Pictures were taken by both the delivery men and us (the consumer) and a report was made. We followed up with a call to our salesman. The delivery men left the sofa and chair and told us it would be removed when a representative from the Chesterfield Store come to our home and assess the damage/stains on both the sofa and chair. On the following Tuesday the representative came to our home with the intent on cleaning the sofa and chair. We instructed the representative we purchased “new” furniture not stain or damage merchandise. Another delivery date was set for October 30th 2020 to remove the damaged/stain furniture and replace with new furniture. We were instructed the delivery time would be between 2:00 p.m. until 7:00 p.m.. My wife and I stayed home all day waiting for the delivery. We never received a call, e-mail nor any type of communication that the furniture would not be delivered. When 7:00 p.m. approach and passed and the furniture was not delivered we call our sales representative and he informed us that the delivery truck driver quit and they had no one to make deliveries. No one communicated that to us we had to call them to find out what happen. My wife and I went into the store on the following Monday November 2nd and talk to the store manage. He informed us again the truck driver quit and they had no one to deliver the furniture. The store manager then told us he would try to add us on for the following Friday November 6th but could not guarantee. We informed the store manage that we were hosting a small dinner party on Sunday, November 8, 2020 and we did not want our guest sitting on dirty/stain furniture. He offer to have the representative that clean the furniture to come out and clean the sofa and chair before November 8, 2020. He informed us that he would call and set up an appointment for this to happen. By Wednesday November 4, 2020 we had not heard from either the store manager nor the representative. At that point we decided that we rather not keep the furniture at all we call the manager and informed him to come and remove the furniture from our home and refund our money. He agreed and arranged pick up date for November 13, 2020. As of this e-mail November 6, 2020 we will be entertaining with the dirty/stain sofa and chair.
We are extremely disappointed with the condition of the furniture, the lack of consideration of our time as well as the lack of communication. Our home has been completely renovated with new furniture in all rooms except our living room with dirty/stain sofa and chair that was purchased new from you company.
We are hoping you would look into this matter for us to give us some reason for this inconvenience.
Pictures will be provided upon your request.
I’m writing this after my experience with customer service regarding my cocktail table.
First I want to mention I purchased 2 end tables, bar cart, console table and cocktail table at the Wesley Chapel, FL location. All the tables with the exception of the cocktail table are beautiful.
Customer Service has the pictures when I made my complaint.
Customer service said the black marks are considered normal grain when you buy wood tables and that my sales associate should have mentioned it during the purchase. I was not informed the possibility of receiving a table with black marks. I realize wood has different shading but I would think your quality standards would not have passed this table with black splotches. If I had seen this table in the show room I would have never purchased this set from Havertys.
I recently did some remodeling and the tables were the one item I was most excited about. I am very disappointed with this cocktail table and was hoping you would look into this matter for me.
My sales order number 1025-1415967 in the amount of $2,809.18.
Back on 22 December 2019 my Haverty’s Synchrony Credit Card was incorrectly charged $1054.56. This erroneous charge originates from a purchase made on SEP 2019 of an office set that includes a desk, filing cabinet, and a five pieces book shelve. During installation it was noted that the book shelve was damaged and, at the suggestion of the sales manage, it was decided to replace it with a new five pieces book shelve.
The replacement book shelve unit was delivered and installed in mid-December 2019. Later that month we noticed the erroneous overcharge to our account. We immediately contacted our salesperson, Larisey “LJ” Jarrett and requested a credit to our account. He apologized for the inconvenience and told us that he “will take care of this” immediately.
A few weeks went by the charge remained on our account. We spoke over the phone and visited the store multiple times to try and get the attention of our salesman, Mr. Jarrett, the store manager, Mr. Carroll as well as with the Sales Manager, Ms. Teri Helms and the office manager, Ms. Karen (Last Name Unknown), who all acknowledge the mistake and assured us that this overcharged was incorrect and that it was going to be removed immediately.
During one of the multiple phone calls we made to the store, the manager questioned the integrity of my wife by repeatedly asking her how many pieces we received during the exchange and asked her to take pictures of the unit. This was absolutely rude and uncalled for.
We were also asked by the store manager, Mr. Carroll, to contact Synchrony Credit Card directly and request a credit, which they obviously denied because they needed authorization from the store.
We have been extremely patient with this issue. It has been nearly two months since the overcharge appeared in our account and nothing has been done to correct it. I’m requesting this unauthorized charge be removed from our account immediately.
This situation is completely unnecessary and they way it has been handled by the Augusta-GA Haverty’s store personnel is unacceptable and shows incompetence. I’m requesting a credit to our Haverty’s Synchrony Credit Card (last four 2875) for the amount of $1054.56 for an unauthorized overcharge made by the Augusta-Georgia Haverty’s store located at 3411 Wrightsboro Rd, Augusta, GA 30909.
Our next step is to submit a formal complain to the Better Business Bureau.
We purchased two “leather” couches from the nearest Havertys store, 2 1/2 hours away, each way. After waiting eons for the delivery, it was clear that this was not leather. We wanted real leather and expected to pay for real leather. The staff we talked to argued with us, saying we just didn’t know what real leather looked like! It was coming apart at the seams when it arrived, with foam stuffing showing thru each stitch hole.
The sales clerk wouldn’t have known leather from velvet. In a gross, creepy way, he sweated bullets thru our entire first purchase debacle, wiping dripping sweat off his face throughout. We also bought dining room furniture, a buffet, coffee and end tables, and a large storage cabinet.
We finally got resolution to that problem after months of defending what we knew to be fact, and canceling a family reunion with guests coming from all over the country, twice! Shame on Havertys.
Now, the duvet cover that we had custom made is shredding, picking, and looking like it was bought at a Dollar store. I have emailed our second sales clerk, Emily Esmiol, from your Knoxville store, 4 times over the past six weeks with no response. I’m using the email address on her business card, so save your breath, saying that I replied to an unmonitored email address. Her final mistake was sending me a solicitation this morning, asking me what else I might like to purchase. She still has not responded to my complaints about the duvet cover!
Please, assign my concerns to someone outside of your Knoxville store. Someone who will TELL them what to do to fix this and any other problems we may have, without any additional calls or contact to us. I’m worn out with Havertys and sooooo disappointed. Don’t waist any more of my time.
One last try to find the Havertys I bought my very first piece of furniture from, back in 1985, in Tallahassee, Florida. Anything less, don’t bother responding.
My dad acquired an old phonograph that has Haverty Crown Phonograph. I was wondering if this is an old product of Haverty Furniture? If so, I would like to know how to find the age of this phonograph. Thanks.
Several weeks we purchased a Serta I-Comfort mattress from the Haverty store in Anniston,AL. The mattress delivered to us was defective and was returned for a same model replacement. The mattress delivered a week later had similar defects but was showing more damage than the original. We are now waiting for a replacement,different brand, mattress. We were called by the store this morning and told that the box spring for the next mattress wasn’t available and that we would have to wait another week. Although I told them I would accept the mattress this week and wait another week for the box spring, I am not happy with my decision.
We have been forced to alter our schedule multiple times for what should have been a simple one-time delivery. We have bought a lot of furniture from Haverty in the past and were planning on an additional dining room purchase. The current state of affairs is causing us to reconsider that decision . I hope you can find a way to resolve this issue and regain our confidence.
Dr. V. Cestaro
256-237-XXXX