Ascena Retail Group is an American retailer comprising the brands DressBarn, Maurices, Lane Bryant, Catherines, and Justice. The company was known as DressBarn until 2011 when it was reorganized as a Delaware Corporation named Ascena Retail Group, Inc.
The company was founded as DressBarn in 1962 in Stamford, Connecticut by Roslyn Jaffe.
Maurices was founded in 1931, consists of 850 stores in the U.S. and Canada, and was acquired by Ascena in 2009.
Lane Bryant is a plus-sized clothing retailer that was founded in 1904. The brand currently has 812 stores in 46 states and was acquired by Charming Shoppes in 1999. Charming Shoppes merged with Ascena in 2012 bringing the brands Lane Bryant, Cacique, and Catherines.
Justice, formerly part of Tween Brands, Inc., is a store targeting tweens. Tween Brands, Inc. was acquired by Ascena in 2009.
Today Ascena Retail Group operates almost 4,000 specialty stores in the United States, Puerto Rico, and Canada. Ascena is a public company, trading on the NASDAQ. Ascena has 14,000 employees and had $4.77 billion in revenue in the fiscal year ending October 26, 2013.
Ascena Retail Group
Ascena Retail Group is an American retailer comprising the brands DressBarn, Maurices, Lane Bryant, Catherines, and Justice. The company was known as DressBarn until 2011 when it was reorganized as a Delaware Corporation named Ascena Retail Group, Inc.
The company was founded as DressBarn in 1962 in Stamford, Connecticut by Roslyn Jaffe.
Maurices was founded in 1931, consists of 850 stores in the U.S. and Canada, and was acquired by Ascena in 2009.
History
Lane Bryant is a plus-sized clothing retailer that was founded in 1904. The brand currently has 812 stores in 46 states and was acquired by Charming Shoppes in 1999. Charming Shoppes merged with Ascena in 2012 bringing the brands Lane Bryant, Cacique, and Catherines.
Justice, formerly part of Tween Brands, Inc., is a store targeting tweens. Tween Brands, Inc. was acquired by Ascena in 2009.
Today Ascena Retail Group operates almost 4,000 specialty stores in the United States, Puerto Rico, and Canada. Ascena is a public company, trading on the NASDAQ. Ascena has 14,000 employees and had $4.77 billion in revenue in the fiscal year ending October 26, 2013.
I have a complaint with Maurices! Tried calling 05-04, on and off 3 hours and haven’t gotten anything answered. It’s for an online order, the recording keeps saying a confirmation will be email 10-12 days. It’s been 19, nothing. Also why send a letter out saying you can skip a payment and then add interest, this isn’t helping anyone. Hope I hear back.
I am writing to you about on of your Vendors, Davis Maintenance Solutions Inc. who hired my Company (ABC Sign Inc.) for an Emergency Service call on a Sign falling of a Building at a Lane Bryant (#6013) in Crestview Hills, KY. last August. I have not been paid for my work and I find looking on line that other vendors like me are not getting paid either. I want you to know for two reasons, one I would like to get paid and two you should know who you hire. This is a deadbeat Company that I don’t think you want to be associated with.
Please call me or email me 513-241-8884 cliffm@ abcsign.com
Thanks
Cliff
Very disappointed with customer service at Lane Bryant. I have always liked Lane Bryant clothes. I purchased a Kiyonna Luna Lace dress on October 26, 2016 for my daughters wedding which is this year, November 11, 2017. I was so excited that I purchased the “perfect” dress. I ordered the dress online and picked it up at the store in Des Peres, MO. The dress cost $158.00. When I got home I opened the package took the dress out and placed it on a hanger and placed it in the closet. Mind you the wedding isn’t until November of 2017. 3 weeks ago I thought oh I better get that dress out of the closet since the wedding is just around the corner. I put the dress on and my daughter says to me, mom it’s really cute and looks good on you except for the two holes. I said WHAT??? I thought she was joking with me. Sure enough there are two holes in the right sleeve which is made out of lace. Can’t wear a dress to a wedding that has holes in it. It also can’t be repaired. I immediately called Lane Bryant customer service. She tells me to go on the online and e-mail them and upload a picture of the dress showing the two holes. I uploaded two pictures. One to show that the tags are still attached and one of the sleeve with two holes. I finally hear back that the only thing that can be done since the dress was purchased 10 months ago is give me a 25% off discount towards my next purchase. Seriously?? I replied back that it’s unacceptable. They again replied back stating that’s all they can do. They can’t exchange it one because it’s no longer available and two it’s 10 months old. I went on Lane Bryant’s facebook page and read several complaints from other customers. I was adding my two cents to their comments plus posting my own comments. Next thing I know I have been blocked from commenting on other peoples facebook comments and they have deleted everything I have commented about. I contacted the corporate office and spoke to a supervisor and she also informed me that nothing more can be done. That’s Lane Bryants policy. I did tell her that taking care of customers like this will cause your business to close and she will be without a job. In the mean time I have contacted the Attorney General to see what they might possibly be able to do. One thing I have learned from this is to ALWAYS check something as soon as you receive it. I never thought that a new dress would have holes in it. All I wanted Lane Bryant to do is give me an in store credit for the amount that I spent on the dress. Not only am I out the money for that dress, I have to purchase another dress. I will never ever shop at Lane Bryant again. Hoping David Jaffe reads this and is able to take care of this for me. Thank you
Welcome to the ascena Shared Services Group Career Center!
ascena retail group, inc. (NASDAQ:ASNA) is a $7B leading national specialty retailer offering apparel, shoes, and accessories for women and tween girls. Our company operates e-commerce websites and approximately 4,900 stores throughout the United States, Canada and Puerto Rico. ascena’s operating model focuses on key customer segments including Premium Fashion – Ann Taylor, LOFT, and Lou & Grey; Plus Fashion – Lane Bryant and Catherines; Value Fashion – maurices and dressbarn; and Kids Fashion – Justice. At ascena, we are a family of brands that respects and serves women and children.
RESPECTS AND SERVES WOMEN AND CHILDREN???
I just watched 2015 “The True Cost” movie written and directed by Andrew Morgan. I then took to the internet for a little research. I came across this table by Clean Clothes Campaign. A detailed table shows Ascena Retail as one of the US companies that was using manufacturer/s in the Rana Plaza and YOU CEO Jaffe decided not to “donate” to the WOMEN AND CHILDREN that were killed. Regardless of the Country’s laws. Ascena Retail should provide a safe working environment. You have failed to take responsibilityI know the only reason Ascena Retail is using factories in Bangledesh is for the cheap labor so that the company can have larger profit margins. Ascena Retail is disgusting. I will not be shopping any longer at any of your retailers. I will now personally work to help spread my knowledge of your company and to change the system.
To Whom It May Concern,
I’m writing after receiving the most recent Justice spring/summer catalog (issue #28) to commend you for including pictures of girls with various body types and ethnicities. As a mother of two young daughters who love shopping in your store, I was so happy to see that you have girls in your catalog who look real and that every girl can relate to. When I was growing up, this was not the case in any magazine, especially with primarily a female-based following, so I just had to take a minute and thank you for your efforts. It did not go unnoticed and I am happy to say that I will gladly continue shopping in your store because my daughters will be able to find clothes that fit and make them feel good, no matter how their bodies grow and change. What a great message to send to girls in this day and age to help their self-esteem grow!
Sincerely,
Madeline
To:
CEO: David R. Jaffe
CFO: Dirk A. Montgomery
COO: John J. Sullivan
I would like to start by saying I enjoy shopping at your retailers in my local area of Conyers, GA, with the exception of one. That one being Dressbarn #674. All of my shopping experiences at this location have been mediocre at best, but, the product is normally satisfactory. Recently we had a death in the family and my mother gave me her debit card, in which I have Power of Attorney, and asked me to purchase a garment for my Grandmother to wear to the funeral. Upon going to the store, I was approached and assisted by, I guess sales associate 35. I did eventually pick out something and made my purchase. I presented the garment to my grandmother that evening and she was not satisfied with that selection. After returning from the funeral, my mother returned to the store with the garment ( tags still on) and the receipt. I was told at the time of purchase that was all that was needed in the event the garment needed to be returned. The individual that attempted to assist my mother with the return, advised her name is Lisa and treated my mother, my grandmother, and myself as if we were some type of criminals and asked us to leave the store. Lisa refused to clearly answer our questions and only gave us one option,which was a store credit. Let me also advise, my mother’s debit card was lost/stolen and she was still waiting to receive her new card by mail. My grandmother who is 87 yrs of age, was not up to looking around the store to find something else and she advised my mother to just get her money back. We were yelled at by Lisa and accused of being rude when in fact we were more professional and a lot calmer than “Lisa”. We calmly asked her to explain the policy to us and advised her what happened the night of the purchase. Your associate was not yelled at, we did not raise our voice, nor did we use vulgar language or curse at her. She called us rude, asked us to leave the store, and refused to assist us any further. The other associate at the store even tried to assist when “Lisa” admitted that she refused to assist us any further. I believe the other associate noticed “Lisa’s” actions were inappropriate but was not in the position to speak up. I felt like we were being treated like criminals and talked to like incompetent senseless animals. I understand she may not have appreciated us questioning the store policy or suggesting that the associates do things differently when checking out consumers, but we did not deserve to be loudly talked down to, over talked, interrupted, and then escorted out the store by “Lisa”. My Grandmother still has the outfit she is not satisfied with and I refuse to shop for my family/friends at this location in the future. I would suggest, judging by some of the reviews I’ve read online, the way the customers are treated should be examined and changes should be made to improve the customers’ experience. I’m sitting here now looking at Undercover Boss. Your company may want to try it, to see how your customers are really being treated at your stores. Just a suggestion. Please contact my Mother, Elois Chisolm 678-342-**** or myself, Elishia Chisolm at the same number.
I just wanted to let Christine Deloatch’s supervisor what a great impression she has made on me! She has been one of the best people that I have worked with in Lease Administration. She is very dedicated, detail oriented and a very patient person!
Renee Moore
Retail Accounting Manager
Aronov Realty Management Inc
334.244.XXXXX
Att: Mr.David R. Jaffe CEO Ascena Retail Group,
Dear Mr. Jaffe my name is Gwen Boyd and I was an employee of your Lane Bryant store in Calument City, IL. In Feb 2013 a decision was made to close our store Im still not sure why because I thought we did very well in sales. The closing of our store came as a big shock to our entire staff because we were informed that we were closing in Jan by the second week in Feb so there was really no time to prepare for the transition. I started at LB in 1988 as a manager and considered myself to be a very hard working and a dedicated employee. We had a great team and enjoyed servicing our loyal customers so leaving River Oaks Mall was a sad moment for them. Since our closing I have been on unemployment and haven’t been able to find a job then as of Dec 2013 congress has decided to stop EUI benefits so now I have no income coming in. I’m not even sure why Im even writing you this email I guess it’s with hope and prayer that you just might read and the fact that I see it as a last resort. I have never been without a job so being unemployed is a little overwhelming epically with children one in high school one in his first year of college who have to depend on me. I guess my question to you is will you be opening any positions in your Indiana or IL locations anytime soon or maybe even looking for new locations in maybe some of the new strip malls? I want to thank you for your time I guess I’ll get back to my job search have a bless day. Sincerely, Gwen Boyd