Newegg was founded in 2000 by Fred Chang, a Taiwanese immigrant. The name was chosen because the egg is a traditional symbol of birth and unlimited potential. The name Newegg signified new hope for e-commerce during a time when e-commerce businesses were struggling.
Newegg is an online distributor of consumer electronics and computing products with about 18 million registered users in the United States, Canada, and China. The company sells personal computers, related components, cell phones, digital cameras, home appliances, networking devices, peripherals, DVDs, accessories, and software.
The company has been profitable every year since 2001, and in 2004 reached $1 billion in sales.
In September 2020, the company began shipping RTX3080 graphics cards without proper packaging, causing the items to become damaged during shipping.
Also in September 2020, NewEgg lead a fundraising campaign to help those affected by the California wildfires.
Newegg is #13 on the Internet Retailer Top 500 Guide 2012 Edition, #170 on the Forbes list of America’s Largest Private Companies, has 2,500 employees, and had $2.7 billion in revenue in 2016.
Newegg was founded in 2000 by Fred Chang, a Taiwanese immigrant. The name was chosen because the egg is a traditional symbol of birth and unlimited potential. The name Newegg signified new hope for e-commerce during a time when e-commerce businesses were struggling.
History
Newegg is an online distributor of consumer electronics and computing products with about 18 million registered users in the United States, Canada, and China. The company sells personal computers, related components, cell phones, digital cameras, home appliances, networking devices, peripherals, DVDs, accessories, and software.
The company has been profitable every year since 2001, and in 2004 reached $1 billion in sales.
In September 2020, the company began shipping RTX3080 graphics cards without proper packaging, causing the items to become damaged during shipping.
Also in September 2020, NewEgg lead a fundraising campaign to help those affected by the California wildfires.
Newegg is #13 on the Internet Retailer Top 500 Guide 2012 Edition, #170 on the Forbes list of America’s Largest Private Companies, has 2,500 employees, and had $2.7 billion in revenue in 2016.
Yesterday @ 6:58:45 I got a MSI RTX 3090 Gamming X into my cart, 3 seconds later when I hit the pay button it disappeared, another BOT had beaten me to the card I needed almost exactly like the RTX 3080 launch. I contacted Customer service “We are so sorry”, what they really meant was at Newegg we don’t care about long term customers as we sold all our stock and that is what really matters. Since Newegg did nothing to stop what happened with the RTX 3080 and the BOT’s I closed my account. Yes I can get either card on Ebay for 4 to 5 X the amount. Let me explain from my point of view: I have been buying from Newegg for decades, you know the customer that buys ,fans, cables cases, memory etc, the BOT’s will not support you like that, they will make their profit and they are done with you. A short term sale is a long term loss for Newegg then. I have been waiting months for these cards to drop, spent 150 hrs CAD’ing out a custom acrylic PC case (At the Cutters now) had planned on getting everything for the new computer from you guys once again. I planned two orders yesterday and last week, one for the video cards and one for the rest of the stuff the same day to make sure I got a RTX.
My second order consisted of :
1 ea MSI Godlike Z490 board
Intel i9 10900K
2 ea Corsair M600 2 TB drives
12 ea Noctua NF-A14 PWM fans
2 ea Corsair Commander Pro’s
So you had a net loss of $2767.00.Newegg take care of the BOT’s, I’m sure they will buy from you and support your business, me I will not.
Lee Underwood
I tried to order some memory for my daughter’s Dell laptop from the Crucial site and they referred me to Newegg’s web page. Because I am trying to not order EVERYTHING from Amazon.com, I decided to try ordering it from Newegg. Bad decision! I ended up waiting over 2 weeks for it to arrive (so far) and the tracking number Newegg provided (which appeared to be from UPS) kept saying “in transit” but the date never changed. After much research, I ended up finding out that it was actually being delivered by USPS from California and their tracking page said USPS was still waiting for the package to get to them! I chatted with Newegg customer support rep Katherine Z (nice lady) and she said we would have to submit a claim and wait for 7 to 10 business days before they could send a replacement. Or I could reorder and try again – but apparently would be on the hook for both order costs!(?). I ended up just cancelling the order (hope I get a refund) and if the package does show up, will have to return it. I will probably have to submit a dispute with my credit card company if I am not refunded the money. Afterwards, I checked the availability of the exact same memory from Amazon and they had it for the same price and guaranteed 2 day free delivery. Ended up just biting the bullet and ordering from Amazon.com after and writing off the 2 week delay. Just another example why Amazon.com is conquering the world. They know how to provide service to the customer and almost never let their customers down. I will probably never order from Newegg again…
Well to start I got a linear from them it had some crap about a 1 month returned policy . i had the linear 2 months and it stop working . i have tried to get somewhere but it is like talking to a wall. I will never use this place AGAIN . if they were giving stuff away i would tell them to stick it up their A**. the people that you have to talk to on line dont have a clue. all they want is the MONEY. And dont care about people. WILL NEVER USE THE A**ES AGAIN. I ask for the president or the ceo email and the people dont know it . I call bullsh*t bullsh*t and this company is FULL OF IT
Just awful, dont use them…
Below is a massage sent to your company via FB messenger. My husband and I have chatted with 6 different people trying to get info about this $3000.00 computer purchase. You have slready charged my credit card andxwe still do not habe any info.
ordered a computer on the 22nd. cist a little over $3000.00 and my credit card has been charged. They said it would arrive yesterday (27th) and it has not. meanwhile we have talked to 2 different people from another country and am basically getting the run around.
No one seems to be able to tell us where the computer is….telling us a request has been made to the warehouse, which will take another 2 to 3 days.
not happy!!!
I put the above on your review page and received an answer from Rudy about 30 minutes ago.
To date , my husband has contacted your customer service 3 times now….and this morning was told by Cristian C. That she would FINALLY put in a FORMAL inquiry. Now I ask you, why did my husband have to talk to 3 different customer service reps, before a FORMAL inquiry has been made? And how do we know it has been made?
There has been no updates on your system as to where this computer is.
It was ordered on the 12/22.
Even with Christmas being in here, we certainly should have received it by now, or given a clear answer as to where it is.
Order # … 296750519
Computer …CLX set GAMING PC..
ORDERED. On 12/22 with delivery within 3 business days.
Received confirmation on 12/23 that order was placed and our Credit card has been charged.
So, where is the computer?????
Ordered a 65″ UHD TV on NEWEGG website Nov 25, 2018. Called customer service the next day, Nov 26, 2018, to cancel the order. I was told that the item could be recalled before delivery but a credit could not be made until the item arrived back at the “Returns Warehouse”. On Nov 27 received an email from customer service that the recall had been initiated. On Nov 30 received. an email that the item had been delivered. After explaining to customer service that I never took possession of any package I was told that “Delivered” did not mean delivered to me at my address but delivered to NEWEGG’s “HUB”. I was further told that my credit could not be issued a credit until it (the 65″ TV) reached the “Returns Warehouse”.
After jumping through several more hoops, thrown out there by NEWEGG customer service reps,(lost package claims, PayPal calls and more) I received an email from NEWEGG on Jan 15, 2019 that the item had finally arrived at the “Returns Warehouse” and credit will be issued in 3-5 business days.
It is now March 11, 2019 and still no credit issued to my credit card for the $823.45.
Is it common place for NEWEGG to steal from it’s customers?.
I ordered via the website this product. Item #N8E16883165800 DELL Desktop Computer OptiPlex 9020 Intel Core i7 4th Gen 4770 (3.40 GHz) 8 GB DDR3 500 GB HDD Windows 10 Pro 64-bit (Minitower).
They sent me the above but a Small Form Factor. Max the supervisor 3/1/19 4:12 pst. told me I ordered the sff. He authorized a RMA that concluded that I had ordered the wrong product. I want what I ordered. I have ordered before and never had a problem. That’s why I do business with them. The computer was for a business customer of mine. This affects my credibility. I may lose this customer because of Newegg. This looks like a bait and switch business practice. I would like a response from Newegg corporate.
Newegg is a VERIFIED BY VISA merchant. Newegg successfully authorizes charges on my credit card at checkout and they sent an email notice that everything was fine and they got the order. Then after 2 hours Newegg sends another email informing me that my charges are voided and money is refunded because the verification process failed. I called my bank and they say everything is fine on their end and they point the finger back at Newegg. I called Newegg customer service and they told me Verify by Visa was the problem of the credit card issuer. I called Verify by Visa and they were ignorant of the problem and couldn’t help me. They pointed the finger back at the merchant Newegg. I don’t know how to resolve this problem. My credit card is permanently blocked by Newegg. The thing that annoys me was I never signed up for Verified by Visa.
Went to CHAT with Customer service because the item I paid for 3 biz day service would not arrive till the 5th. Entered CHAT as 45th in LINE! how is that acceptable?
Placed an order on July 3, 2018. One of the products shipped from China. That same day, the seller, fangfang_719, sent information to FedX to expect the package. On July 17, I received an email from fangfang_719 stating that the shipper had lost the package (when in actually FedX never received one from him). The email was written in extremely bad english and mentioned a refund. I then checked out the seller’s page on Newegg and learned that fangfang_719 has the Guinness World Record for lost packages or non-delivered packages.
His scam is this: immediately send shipper package info. Then he can collect the money from one’s credit card. He pools the money and let’s it sit in an account and collect interest. By delaying the refund as long as possible, he can keep money in his account drawing interest. Meanwhile, us Newegg customers have to deal with non existent or near impossible customer service. Over an hour this morning to get “Mercy” in chat. she asked for order number and cut the line. Still waiting for a text reply and who can sit around all day waiting for Newegg to return a call? I can’t. In the meantime, scammers like fangfang_719 keep on ripping us off and making money off our money in his account. Way to go Newegg, I”m so proud of you and your crappy customer service.
Order motherboard from Newegg they said it would be sent from China a few day later it came from Ohio it was used and the wrong model. When I called newegg they told me that they emailed their sub company and I would have to wait 3 to 4 day for there reply. Not only that it was the wrong motherboard and used. I told them if I wanted to deal with ebay I would have ordered from them. Closed account and credit card will not do business with them again.
F**K NEWEGG. Their shipping is s**t. Takes forever. Paid for 7 days (wanted to pay for 2, guess what. “F**k you Customer we will not let you have any option.”), going on two weeks. F**K THEIR CUSTOMER SERVICE. They are completely incompetent. NEVER EVER BUY FROM NEWEGG. I KNOW I NEVER WILL AGAIN!!!
I ordered this product thru Apple Pay but realized it was shipping to an old address. After emailing Newegg and the supplier within 10 minutes of the order saying I needed to cancel the order. No one responded till the next day after it had been shipped. I then called the shipper and they said they are more then happy to ship it to another address they just wanted Newegg to approve this and that they do this all the time for customers. Hence I called Newegg and they said due to the fact Apple Pay was used they can not. I told them call the supplier and they are on standby waiting for their confirmations which they refused to do, but offered to recall the order and I would have to reorder. But since then the product was sold out and I could not reorder. I was out of the product. Due to it being shipped to the wrong adress. This was all done before it had been delievered. The customer service representative said they would email me a confirmation saying this would be and is complete which I never got. After that the next day I get a delivery confirmation from Newegg stating that my product was delivered. This item was not recalled as said nor was the email ever received from Newegg and have since not be refunded or issued a credit for this item never received.
I believe that this company can new boast about have they have perfected the worst customer support in the industry. I had been a customer of Newegg for well over ten years, and only had an issue to call for support once. However, once you experience Newegg’s customer support team, you will likely become a disgruntle (possibly former) customer of Newegg.
Does Fred Chang even care???? NewEgg has had $800 of my money since November. almost three months. Cannot get my refund processed. FRED – you run a terrible company!
RMA 77832240 and Order 40741732 – you should be ashamed Fred!
Purchased an Xbox One S console with the Assassins Creed game. The hard copy of the game did not come with the console. When I tried to contact Newegg about the situation, they responded with the tracking number show it was delivered. The large package was delivered, but when I opened it, the console was the only thing inside. There are also 100’s of other complaints and negative feedback on Ebay with the same complaint. All they other complaints are responding with the same response as me.
They ripped me off. I could have bought the same console on Cyber Monday for $25.00 dollars less. Buyer beware, do not do business with Newegg they will cheat you out of money.
Do not buy from this company. I purchased a $600 computer that has not worked since set up. I was told to send the system back to the manufacturer for repair since it was under warranty. The manufacturer wanted to charge me $115 to repair the system since the issue seemed to be caused by the extra ram I ordered from, and was installed by Newegg.
So I have a system that Newegg, Asus and Craving Savings (everyone involved in my simple computer purchase) will not cover even though the system has not worked since opening the box.
I ordered the computer in August and it’s now November and I still don’t have a computer or any path to resolution. I have been emailing my customer rep at Newegg and have had no reply. I worked in customer service for 27 years and this is the worst thing I’ve expirenced with a company. I trusted them with the simple task of providing a computer and I’m out $600 for it.
The best thing, when I ordered the additional memory through Newegg, it voided my manufacturers warranty, priceless. Not sure what you would call it when a company takes your money and doesn’t provide what you paid for. I can’t turn my system on without a blues creep lockup.
Thanks for the expirence!
OMG! I have been buying from this company since they opened in 2001 and not ONE transaction has been with out going through hell. The customer Service supers are rude and Bully you to no end! The reps and sissy’s who don’t up for the customer. HERE’S MY STORY:
On Halloween night of 2017 I ordered an ASI laptop/notebook on line, it included a FREE….note …FREE ASI Bundle Gife with my order, but I checked out and looked at the invoice in my email I noticed that the invoice was split into 2 orders when I only bought one item , a laptop which was to include a FREE Bundle. WELL, they charged my Newegg Credit card two seprate charges at to make it appear that I had two separate orders of which I did not, I only had the one item order. Well I called and reach this “fat” rude bully: Jessica Webster , manger of customer service at Newegg and asked why did you separate my single item order of one laptop and one free gift into two separate invoices and two seperate charges onto my Charge Card, well when she could not come up with a valid and truthfull sounding explanation “She” , Jessica Webster took it on her own to reverse the delivery on the laptop just as it arrived at my home by Fedex but here is the interesting part, she didn’t reverse the free gift which shipped in a separate box and instead now is claiming I owe them $249.99 for what ASI is offering free to the buyer’s.
This Free Gift is an old out date promo called a “Summer Bundle GS” but this is now Fall and this is really a worthless box of toys and sticker which were advertised as free,but now they are trying to milk me $249.99. Now it gets even better. When I was told to keep the free gift for all my troubles of spending dozens of hours on the phone with Customer Service I figured , “Okay, I’ll reorder the same laptop and with the free gift it will make me whole once I receive it. NO! WRONG! Because at the time I repurchased the replacement ordered laptop which was on November 1st, a new additional promo came out of a $50.00 savings. NOW, check this out, these cheap S.O.B.s want the $50.00 back too, LOL, are they kidding!!!! How cheap, How two Faced can any one company be, UNBELIEVABLE!!!
So NOW I am forced to start a Class Action Suit against Newegg for my losses and the charges to my credit card that they are refusing to return. I suggest anyone out there who may want to join in on this action is welcome to reply to this posting. I am filing formal complaint to the State of California’s Attorney General’s Office and Consumer Protection and because they fraudulently charges my card in a manner that I did not authorize I will be seeking criminal prosecution from the Attorney General’s Office against Newegg with hopes to have their credit cards rights striped as a merchant.
All this company had to do was treat me fairly but NO, they enjoy bullying people, especially the supervisors, no wonder , this Jessica was employed by the Sacramento Sheriff’s Department for a short 6 month run. One has to wonder why she had such a short period of employment with them.
To sum it up Newegg is just NO GOOD! Your better off paying a little more and buying else where than to even buy any thing from them. As I said in the beginning of this posting, i have not had not one smooth transaction with them, they have all have an issue of one thing or another.
Newegg Case Number: 2619051 <>
Why is solving this such a problem?
Order #298263823 08/08/2017
Inv #152331476
Wednesday, August 09, 2017 09:22 AM
Activity Shipment information sent to FedEx
Tracking #746404154240
Called customer service on Monday 8/14 due to tracking # not containing shipping information. Was told by service representative that shipping status would be checked and information updated in the next day or two.
Checked shipping status again on Wednesday 8/16 and still no shipping information in the tracker. Called FedEx and asked for information on my tracking #. They advised no package had ever been received from NewEgg.
I called a second time to NewEgg on Wednesday 8/16 afternoon and finally the customer service representative stated there seems to be some issue and the monitor I purchased did not ship out and he would need to process a claim that will take 3 to 5 days to process. After that, they would ship out a new order.
Perhaps it’s just me, but that seems the wrong way to treat a customer that has just had been invoiced, charged, but never shipped product. And it took me, the customer 2 phone calls to customer service Before the company would even validate there was an issue.
Considering the cirXXXXstances, I would think a company of that size would have better customer service experience when they mess up a customers order unless it’s so commonplace that it’s a routine part of the customer experience.
Perhaps someone should audit stock levels on my order in case paid, invoiced packages are mysteriously disappearing from their warehouse. Or is it common practice to invoice and charge orders that aren’t picked, packed and shipped to drive up sales totals for bigger bonuses?
Either way, a customer lost is a customer lost. I’ve asked for my order to be cancelled, and yes… I know, I know, I know… your customer service representative crammed down my throat several times that it will take 3 to 5 business days to refund the money that was taken from me without processing anything but a dummy invoice.
Only reason I attempted one last order from NewEgg was to use $50.00 worth of points earned from previous orders. So on top of losing my order, also lost my bonus points. Doing business with your company is just not worth the hassle. I won’t be referring NewEgg to anyone.
I went to newegg to buy a Windows 7 Machine. The advertisement listed a WIndows 7 professional system. It was very clear in their doXXXXentation that I would receive a windows 7 machine but instead I received a windows 10 machine. I called your company to complain but they informed me it was Acers fault and said they would send me a email. I never got an email, and I told your company I bought the machine from newegg not acer and I want my windows 7 for both machines. I told them this is false advertising because if I wanted a windows 10 machine I would of searched for a win 10 machine. This may sound like a small matter, however when you consider that some software does not run on windows 10 it is a big deal. I have software that can only run on a windows 7 machine. I am very frustrated at the false advertising and your horrible attitude. This cost me a lot of my time to deal with their errors. I have filed a complaint with the FTC under false advertising. If I do not get a copy of windows 7 for both my machines in a timely manner I will also give you guys a bad review on google and instruct others that have bad experience with newwegg to file complaints with the FTC. Bottom line is I want what I paid for.
I’ve submitted some of this information before on your “Feedback” area and by phone to the Customer Service people. I ordered an Acer Predator PC G1-710-70004 on 4/21/17 for approx $1500. It arrived on time. However, the bottom of the box was open. I thought about refusing delivery, but everything seemed to be intact. I opened it and noticed that some of the packing plastic had already been opened and resealed. This item was not sold either as an Open Box or a Refurb. When I tried to power it up I got a Bios alarm indicating a video failure. I called ACER customer support (Acer Case # 4712036-U). They suggested a few things, and I let them listen to the Bios alarm and it was determined the PC was DOA. I called Newegg customer service and arranged a return and refund (RMA 73880420). It’s on its way back via FedEx as I type this. As I was repacking I noticed that the original ACER factory sealing tape had been neatly slit and resealed with new tape. Clearly this was not a new item, and somebody else probably had issues with it. Why it went back out the door to me is a bit of a mystery. The box did not seem to have any major dents consistent with a FedEx mishandle and reseal. I think it got returned to you once before me, and somehow got back in the supply chain. That’s a little disturbing, and this was not how I planned to spend the day talking on the phone about a busted machine and then having to drive to the FedEx drop off on my own dime to return broken gear that should never have been sent to me. You should review practices in your warehouse and return areas to make sure this doesn’t happen. And if you knew you were sending me an Open Box or Refurb Item, you should have said so in the order page. Christopher Brunner (acct # 54809175) (Phone: 518-391-XXXXX)
Hi Mr. Chang. I am juan requena from Puerto Rico, I am one of your happy customers (17046792) , but recently I bought a item with you on order #289862297 1 x ASUS ROG PG279Q Black 27″ WQHD IPS 2560X1440, NVIDIA G-Sync Gaming Monitor, 165 Hz
By $850.22 . for my son , On December 5/2016 UPS arrive at home with a box for me, shipped from you. When I check the box , came a computer desktop empty case (attached pictures of the item as evidence) . On December 5, I contact customer support and they give me a RMA number (70351140) for the return proses. The employee Cristal K. told me that I need to make my own shipping label , because for Puerto Rico , they cannot supply the return label ( refundable) and I accept.
The monitor is not in stock and I agree to have a full refund. But in December 14, I receive a email indicating this:
Dear juan requena,
Thank you for requesting a Return Merchandise Authorization (RMA) at Newegg.com.
Your RMA (RMA Number: 70351140) return was received and sent to our Inspections Department for closer examination.
Unfortunately, the item(s) you requested for RMA was not what we received.
For further assistance, we recommend contacting the manufacturer directly to see if they can offer repair or replacement of the item(s) under manufacturer warranty. Please use the following link to find the contact info for any manufacturer whose items we carry: Contact Manufacturer.
We greatly apologize for any inconvenience this may have caused, and thank you for your patience and understanding. The item(s) are currently being shipped back to you and should arrive in approximately 5 – 10 business days.
o If you have any questions or need further assistance, please visit our Customer Service Contact Us Page
•
•
• Immediately i contact Customer Support ,because theres some understanding in this situation, and someone don’t understand that y receive a different item and this is the reason for my RMA. During the call , I has to wait about an hour for the investigation proses that I understand, as I am a Parts & Service Manager on the #1 Toyota Dealer In Puerto Rico (Adriel Auto) (www.adrieltoyota.com) and I know about parts, labels, scanners etc.
• Before the investigation the employee told me that your records indicate that you sent me the correct item(the monitor) and the scanners show that.
• And told me Therese nothing they can do to me and they are going to sent me the empty computer box back to me. Also toldme that I need to contact UPS to make my own investigation .
I disagree about that , as you can see on the pictures I receive a wrong item and nobody can tell me ho sent from your warehouse this box to me. (with your labels on it)
I also disagree to make my own reclamation to UPS because I am not a UPS customer I am a Newegg customer and I don’t do business with them I do it with you.
I really need assistance on this , I am not going to loose my money that way , am very disappointed with this , I apologies the fact ,that this comes thru you , and sorry about my English our main language is Spanish. I try to do my best.
Those are the thing customer do when are disappointed as I am. Thanks for your time.
P.d – this is the last email I receive , and I really don’t understand what happens . but no refund to me.
Customer ID: jrequena at adrieltoyota.com
Account Number: 17046792
Dear juan requena,
Thank you for requesting a Return Merchandise Authorization (RMA) number at Newegg.
This notification has been sent because we provided you an earlier email in error. You were sent an email indicating that we had posted your item(s) as part of the “Return.” Unfortunately, this was sent in error; although it is rare, RMA numbers are occasionally posted by mistake.
To clarify, your return (RMA Number: 70351140) has not been posted in our system, so please ignore the email you previously received. We will send you an updated confirmation email once the return is actually posted.
If you have any questions or need further assistance, please visit our Customer Service Contact Us Page.
Sincerely,
Your Newegg Customer Service Team
My contact info:
Juan Requena 787-647-XXXXX
jrequena at adrieltoyota.com
Juan Requena
Adriel Auto Dorado
787-626-XXXXX
Mr. Chang,
I am writing to you and interrupting your otherwise important day to bring to your attention a matter that I could use a little assistance with.
Earlier this year I purchased an MSI Dominator laptop from your company. I was purchasing this gaming-level laptop to become my new main computer as the desktop that I built (with parts purchased ENTIRELY from NewEgg) five years ago was beginning to fail and as this computer was to be used as my business computer I needed something reliable.
I work as an independent editor for self-published authors. My business, is fairly new – this coming March will be my fifth year in operation. As you can imagine, founding a new company is hard to do and most of your business comes from having and maintaining a good reputation. 2015 was the first year I made enough profit that it felt less like a hobby and more like a lucrative business and became our family’s much-needed second income.
When I purchased my laptop I also purchased the offered extended warranty alongside it as I knew it would be my main work machine and I wanted to have it protected. I opted to go with a laptop vs. a desktop so that I would be able to take it to writer’s conferences and workshops and network with future potential customers.
In August, I took my laptop on our first trip, and as sometimes happens with travel, it was damaged in transit. When this occurred I was THRILLED to have purchased the extra safeguard.
I contacted NewEgg from the airport and they put me in contact with the warranty company (VT Services, Inc.) and I have been dealing with them ever since.
When I called them September 1st to place the request for warranty service I was told over the phone by a representative named “Krystal” that the entire repair (from receipt of laptop to date of return) would be 2-4 weeks. She also told me that the box for my laptop was coming without insurance attached and I would have to add that additionally.
When the box arrived and I went to UPS to add insurance and mail out my laptop, I was told that “Krystal” gave me misinformation. UPS told me that the label could not have insurance added to it, that I would be out of luck. So I called VT Services and spoke to “Stephanie” who reassured me that there was insurance on the label both ways and that “Krystal” was wrong with the timeline, that it would take 4-6 weeks for repair. That was still fine with me, so I mailed out my laptop and VT Services received it on September 16th.’
‘
At this point I sent an e-mail to my clients letting them know I was having tech issues but that everything would be resolved within eight weeks. I extended the lead time on purpose to my clients because I know that things can go wrong.
On September 22nd I asked for a status update as I would be away at a conference and at that point was told by “Stephanie” that “We are waiting for MSI to get back to us with pricing for the parts needed for your unit. We will then send an estimate to your warranty company and they will get back to us in 1-3 days with their decision. The replacement parts do come from overseas and will take 4-6 weeks to arrive.”
On October 3rd I asked for an update and was told, again by Stephanie: “We are waiting for MSI to get back to us with pricing for the parts needed for your unit. We will then send an estimate to your warranty company and they will get back to us in 1-3 days with their decision. The replacement parts do come from overseas and will take 4-6 weeks to arrive.”
On November 3rd I asked for another update and then included NewEgg Customer Service into the chain of e-mails out of desperation for some kind of leverage and got: “Please be aware that since these parts are coming from overseas where the manufacturer is located, it can take up to 8 weeks for parts to arrive to us from the date they were ordered, 9/26/2016. I have sent an inquiry to MSI regarding your parts. As soon as I get the updated ETA, I will contact you with an update.” From “Krystal”.
Baffled by the same EXACT lack of any solid information for almost three months in a row, I questioned the idea that there was no lead time available and received (8 days later): “I contacted MSI to see if there was any tracking information available yet. Once I hear back from our rep I will contact you to follow-up.” from “Krystle”.
As you can see I am still getting NO answers at all.
On November 18th I clarified that they have no information to give me after having my laptop (at that date) nine weeks, and received: “The only option we have is to keep following up with our MSI rep for any new and updated information. We will do all we can to get your laptop back to you as fast as we can. Unfortunately, we are at the mercy of MSI since we did not have your parts immediately available for installation. As soon as I hear back from MSI, you will receive an email with an update.” From Krystle.
As of this morning, there is no word. So I sent yet ANOTHER e-mail.
As of right now it is two weeks away from Christmas and I have lost $4000 in scheduled income because I am without my computer. I have also lost out on approximately $9000 more in potential income because my clients have had to schedule their editing with OTHER independent editors as I cannot work right now.
As this is our second income that I have lost (approximately $13,000 and rising), we are in dire financial straits and I can’t even provide a Christmas for my children.
What’s worse is that I am losing business and business reputation daily because I cannot commit to work without having any sort of timetable for return for my computer. At this point, in a few short weeks, they will have had my computer in their possession for longer than I will have had it in mine.
I understand that NewEgg is not responsible for what happens once the warranty company takes over, but the decision to purchase the laptop from you came from my having YEARS of nothing but prompt and wonderful customer service from NewEgg, otherwise I would have gone with Amazon—at the time they were less expensive—but I went with the customer service I thought I could bank on…. This was a business-killing decision on my part.
My appeal comes to you, Mr. Chang, because I am hopeful that you will have the clout needed to at least get answers from VT Services, so that I can hopefully repair my company’s reputation and support my family.
I would also ask you to consider not renewing the service supplier agreement you have with VT Services. Please check some of the reviews on products your own site wherein customers voice their complaints with this almost hostage-taking situation that is happening with our technological devices. I am not the first of your customers to have significant issues, I doubt I will be the last.
Dear Sir or Ms,
I am the purchasing agent for the Electronic and Biomedical Engineering Department at the University of Nevada Reno.
I am writing to complain about your unrelenting spam that does not stop when I unsubscribe. I would also like to let you know your multiple order confirmations make it very hard to do my job. My inbox is full of various forms of an order confirmation each time I make a purchase but I never receive an invoice. I have to go to the webpage, my account, etc. to print an invoice. I do not like doing business with you.
Please remove me permanently from all electronic mailings. If I receive any more spam or if I receive anything more than a simple order confirmation, shipping confirmation with tracking number and invoice I will blacklist newegg from my supplier list.
I have unsubscribed several times from your spam but you continue to send a daily barrage of unwanted mail. Please stop!
When I place a new order do not put me back on the spam list. Do not send me anything but an invoice and tracking number. Your “Thank You’s” are appreciated (ONCE!)
Please send me a personal memo confirming receipt of this letter. Have a real person with authority over the matter sign and leave his/her email address for follow up in the event this nuisance continues.
PS. You might want to have a person answer the phone when I call your corporate phone number. The message greeting is broken and the phone just rings on without an answer.
Sincerely,
Tony Piazza
(775) 784-XXXXX
This is not a complement or complaint. This is a message to the executive board of Newegg. Newegg is a seller/reseller of ASUS products. While these products are often very good. Complaints are mounting into the thousands on various websites of the appalling customer service they are providing. I recently posted my comments on a product I bought on Newegg as such. Basically, I bought 2 Asus desktop towers and one of them was DOA out of the box. It was past the Newegg return so I was referred to ASUS support. It took almost 2 hours to get them to understand, I simply want the item repaired. They insisted I needed to pay to fix it even though it was only 3 months old and has 1 year parts and labor warranty. They pretended to not understand what the warranty covers and after a long time of arguing to get support they finally agreed to let me send the unit for repair. I have yet to receive the promised RMA. So I decided to Google ASUS complaints and realized I made a horrible mistake buying an ASUS product. There are thousands of complaints. I am asking NEWEGG to seriously reconsider selling ASUS products until they can bring their Customer Support up to acceptable standards. I am asking the leadership of Newegg to take the time to review what customers are experiencing and be guided accordingly. Thank you.
Joseph
In May of 2016 NewEgg offered refurbished Lenovo Flex 3 laptops at what I thought was a reasonable price. I had been looking for a touch screen laptop for my sister who has limited use of her fight hand due to a stroke. She ordered it and after thinking about it, I ordered one for my wife as well. My sister’s Flex 3 arrived with 3 problems; the “7” key and the wifi were both non functional. Cap this off with the fact that the system arrived with a dead battery and the preload was so old that the installed anti-virus was giving expiration pop-up. It did not take long to figure out why the batter was dead, the system can’t be shut down or turned off. There is no way that this system could not have passed the final test of any respectable refurbish process. We requested a RMA from NewEgg and received an email, with a printable return lable, from the “Market Place” vendor within 24 hours, but they did not say if they intended to repair, replace or refund the cost. We requested additional information and was told that they were planning on refunding the cost. At that point we gave her the Flex 3 system we had purchased for my wife. 3 days later the wifi failed. I called the 866-355-7510 number they provided for warranty repair and received a recording. You are forced to leave a message. So far no response. I’ve been an active customer of NewEgg since the became NewEgg. I’m very disappointed in the quality of this product and in the level of support provided by this vendor. If this is an example of NewEgg’s vendors, I will be doing more business at TigerDirect..
New Egg is a false advertiser: Cut and paste this as of 12-4-15 at 11:30AM: Asus X550ZA-WH11, AMD A10-7400P, 15.6″ Laptop With 8GB Memory, 1TB Hard Drive, Windows 10…and immediately in the ad section New Egg advertises this laptop at $399 with free shipping. I clicked the link and the computer is actually $429 plus shipping. Contact New Egg and they will simply say too bad the price is what is on our website, we will put in a ticket with our IT department. Anybody not believe that this is their response that I received both via telephone and via chat, I kept a copy of the chat transcript. Absolutely terrible company and customer service…
Sadly I bought an ASUS and it is defective. I can’t return without a box, so who gets screwed?
Does anyone have the emails for the CEO, or CFO or COO?
I prefer to go to the source, since I tried customer service and ASUS and it seems they don’t care.
Dont belive Neweggs price match policy its a sham. I ordered an Apple Mac Air for $939 from them on 11/24/15 order number 247414823. The same item was advertised on Best Buy for $849.New Eggs ad clearly stated price match guarantee. I sent an email request for the price match but received no response.The kicker is they force you to order before they will process your request unlike Amazon who is very easy to deal withj. After receiveing no response I contacted them on live chat. I had a rep try to insult my inteligence by telling me $849 was below there cost. I worked in Retail management most of my life and the normal makrup is 100% or more on electronics. Thius is blatant “false advertising”. To add insult to injury I used my Best Buy Visa to pay them. Im sure I can arbitrate thru Visa as this claim can be easily substanited.
Putting it simply, I ordered an item online and received a box full of broken parts. I did not get what I ordered and Newegg took my money. It’s now going over a month and I have spoke with many service reps regarding the issue. Nothing has been resolved and all I get is the run around.
After reading everybody else’s review it appears I have been scammed as well. Guess I am done dealing with Newegg. Such a shame because I have a history with them. Never had anybody or business actually steal my money in plain view before.
Todd Scott
Case Number: 2118620
Order Number: 254106075
Purchased a $1000 laptop from Newegg, they shipped the wrong item, I received a 5 year old model laptop, completely worthless. Customer service is accusing me of returning the wrong item because they could not have shipped the wrong item. They refuse to return the wrong item and refund money. DO NOT spend money with these people.
I’m really disappointed with Newegg. I have been a customer for 10 years now. In the last 2 years some of my order have come with used or returns items, I recently received an order and guess what, used or return item this is the fifth time. I hope Newegg can see this post, I’ll be more than happy to provide them with all the details.
EVEN WITH PROBLEMS, I REALLY LIKE NEWEGG. I recently purchased a kit consisting of a Motherboard, Processor and RAM. It arrived without the RAM. I called and they sent the RAM immediately. When I installed this stuff in a case, I could not get any video. I called the manufacturer’s tech support – after doing what they suggested, they told me to return the M/B. I called Newegg. They immediately sent a return label to pay the freight. The same day it was received, they sent the replacement. AARGGH!! This M/B was also defective. When I called Newegg, I asked them if another model of M/B was available – they told me of one other M/B that would use the same processor. I ordered that board, which actually cost less. They immediately credited me for the difference. They also gave me a $40 Newegg gift card. Yes, this stuff was a pain in the ass, but I have to say: Every time I contacted Newegg, I was connected to a friendly, knowledgeable representative who helped me with courtesy. I was quite impressed. I am a Newegg fan, and as long as they continue to serve me like they did with this problematic order, they will be my first choice for technology purchases.
Appalling customer service. Tech and warranty support is frustrating maze of automatons who make you spend hours of your precious time with absolutely no results and no abilty to provide customer service. If you wish to receive a product that is defective , to have hours of your precious time wasted, and at the end of the day still be stuck with the defective equipment then by all means do business with New Egg. IF your desire is to receive quality products and to be treated with respect and to have the product replace, then work with AMazon.com or Costco
I would also advise to never, ever, ever, buy an Asus product, Read their reviews on the internet to see why.
Stuart Silverstein,MD
I purchased a $399.00 computer for my husband for Christmas and it arrived broken on December 1st. I called right away and they said they would send return shipping label which I got late on Dec 3rd. I returned the broken computer for a replacement on Dec 4th and was assured I would get it by Christmas. Well, it never came.I made numberouse calls to no avail. WHen I saw on the website that there was still time to order and receive by Christmas on Dec 23rd, I called again and asked why I couldnt get my replacement in time for Christmas. I was told to just cancel it and go to a store. I am sooo disappointed that my husband had no present on Christmas and when I checked the website this morning it still is not processed. Calling you does no good so maybe one of your executives can contact me and help me get this computer. You have had my money since the end of November and I have nothing. order number is 266669418.
I’ve been a Newegg customer for years, and spent thousands of dollars on equipment purchased from them. Never again. I don’t know if they’ve always been this bad, or are going down hill, but I learned the hard way that if you purchase anything from Newegg now you better hope everything goes perfectly. Their customer service in case things go wrong is horrible. I’ve spent over a week now just trying to get delivery of a $3 HDMI cable I purchased. I’ve spent literally hours on the phone talking to some of the most uncaring and rude customer service representatives I’ve ever experienced. I’ve managed national customer service departments before, and, based on my experience, I believe that all of Newegg needs massive customer service training.
On the 18th of July, I purchased a ASUS P450CA Laptop from Newegg Electronics for my wife to use at home. It arrived the following week and was shortly discovered to have several issues. First and foremost of these was that neither networking card operated correctly. Occasionally, they would connect, but they both often failed to operate at all. In addition, the laptop function far slower than a laptop with a similar configuration that I had prior to this purchase.
As a result, I contacted both Newegg and ASUS for assistance and, over the next several months, proceeded to test using the instructions provided. This resulted in the conclusion that the laptop was the problem and it was not related to any equipment I had in my possession for connecting to the internet. The laptop was returned to ASUS service in California in early October. It was returned to us a few weeks later with a note saying the operating system had been reinstalled and the wireless card only had been replaced. However, upon starting up the system, both internet cards were still found to be inoperable and the operating system reported as not genuine. Further, it would not accept the code from the sticker on the bottom of the laptop.
At this point, I am respectfully requesting a prepaid shipping label to return this computer to you and obtain a refund of the $599 purchase price. ASUS has stated that they are only a service center in the US, which I don’t believe. That leaves Newegg. I would hope that this company would actually stand by their sales and at least attempt to help customers with defective products.
Dear People of Newegg / Bob Bellack
I hope everyone is well and ready for Thanksgiving and with Holiday season approaching I can only Imagine how busy and frantic it gets out there.
I’am writing to you and express my disappointment…..
I was just checking out computer parts for my new tower and I just realized I’ve been your customer since 2008, spent over 5500$ over the years, but never received a promo code or anything like that. Anything that would make me feel appreciated.
Not to long ago Micro Center open up a store, just few minutes away from me and I know they do reward their customers…….
Thank you and wish you all Happy Thanksgiving
DO NOT DO BUSINESS WITH NEWEGG!!! WORST CUSTOMER SERVICE EVER. REFUSED TO REFUND ME MY MONEY FOR THE LAPTOP I NEVER RECEIVED. THE PEOPLE ARE RUDE AND CLUELESS OF THEIR JOB. JUST LOST $2000.00 ON THIS AWEFUL COMPANY.
I returned a faulty product to Newegg, they sit on it until the 30 days elapse for the return, send the item back to me and tell me I now have to work with the manufacturer to get the issue resolved. Pathetic customer service! I am 90% a former newegg customer. Pending this issue with the manufacturer, I may be 100% former. I have been a Newegg customer for over 10 years and spent more money than I care to think about. But apparently customer retention is not in their business plan.
Corporate Office
Secretary -Elaine Keith
Sue Martin- Customer Service Manager
Alan Gee- Customer Service Retention
*Katy Kwok- Accounting
*Sophia Tsao- Vice President
extentions start at extention 22101-22110
I had a similar problem.I ordered a refurbished item, and was checking on shipping status. When I was directed to I might be interested in another item, which was the item I ordered brand new for three dollars less! Did the e-mail,called on the phone, the best I got was we will give you 3 bucks credit or just refuse shipping. we will credit your account. I have tried to contact Bob Bellack ceo Good luck. Next time i’ll by from local dealer
I have been trying for two weeks to get pricing issues resolved with Newegg with sucess. I have contacted the original seller of SCENT MONKEY who advised me that all that pricing corrections were to be done through Newegg. However, when I contacted Newegg about this issue they immediately point the finger back to the seller. The seller was not surprised about what I was stating and wanted to correct the issue even though it was not their fault. I contacted an attorney about the false advertising and opened up a case with Juliana G. Robinson on May 17, 2014. On May 18, 2014 I had the case escalated by Chris D. Valles who told me that I would be contacted by someone to resolve the pricing issue. Newegg emailed on May 22, 2014 from Jenn.L.Romero telling me that they were going to honor the pricing that was originally listed for the items. That promise of honoring the pricing has not been kept . I contacted my husbands JAG Attorney and got them involved because of the false advertising. i was told by Gabriel Mares in customer service who spent thirty minutes trying to convince me that it was human error….which was nothing more than smoke and mirrors. This company is dishonest and I have never sued anyone in my life but i will be suing Newegg for false advertising. they even tried to blame it on the third party seller until i did a conference call with them which left them holding the bag once again. Its sad that companies like this one are trying to Capitalize off of the very comsumers who keep them in business. Im not the comsumer to bully…we are a “STAND YOUR GROUND” military family and I will not be taken advantage of. YOUR WORD IS YOUR BOND….HONOR THE PRICING AND THE CONSUMER NEWEGG!
Do not buy from Newegg. Purchasing from newegg is risky, buy from anther vendor. My last purchase they sent a used damaged Nvidia card with no serial number. RMAd it immediately and shipped it back at my own expense. They refuse to replace or refund it because “it’s damaged and doesn’t have a serial number”. Hey, that’s how they sent it to me and why I returned it!
I am not the only (former) newegg customer with this kind of experience. Please learn from my mistake and save yourself several hundred dollars. The discounts they offer are not worth the risk.
I placed an order on Newegg last week and the Order has been placed on hold because of a “verification” issue that Newegg says is with my Credit Card issuer. Funny thing is that when i called my CC company they said the transaction has been Approved!
I think this is a classic case of Newegg NOT wanting to Honor their Pricing and coupon code!
My 2 phone calls to Customer Service have resulted in the same response-
Next Phone going to their Corp Office, and then to the CA Consumer Protection bureau for Unfair and Deceptive trade practices.
I URGE ANYONE ELSE HAVING PROBLEMS WITH NEWEGG TO DO THE SAME.
I AM REPORTING THEM AS WELL….THIS COMPANY IS A FRAUD!
Today I received the Acer monitor (Model S230HL) I had ordered. It does not work. It will not power on even though the power supply that came with it is working. I can not get any response from anyone I your organization and your web site return software keeps bouncing me back to the beginning after inputting all required data. In order to resolve this I am stopping payment on my credit card and awaiting a call from you!
Reference Sales Order Number: 244229078
Sales Order Date: 3/29/2014 4:31:52 PM
I’ve had difficulties since placing my order. During every stage of this process, I have encountered problems and after each of my four phone calls, your only solution was the same: “there’s nothing we can do, you’re just gonna have to deal with it.”
1st: Your system did not want to process my credit card because I have two middle names. I have used this account to make purchases online for years and your site is the first one to have any issue. On the phone, the person with whom I spoke seemed to think it unreasonable that I had two middle names and insisted that I must have entered my own name incorrectly.
2nd: There was a significant delay in processing the order. Even though I had already called once and had to place my order twice, the order took over 12 hours to be processed. I signed up for premier service and expedited shipping in the hope that I would receive superior, timely customer service. On the phone, I was given the distinct impression that if I had not phoned to check on my order, it would have taken even longer to process.
3rd: The first issue with my card (having two middle names), resulted in my bank account being charged twice. This registered as unusual activity and my bank put a hold on my card. I needed to spend time on the phone with my bank and with you to sort out what had happened and return my access to my own accounts.
4th: The final straw was when I was told that I would have to wait untill Monday (an extra two days) on an order that (a) was placed by a premier customer who (b) was forced to place the order twice, (c) specifically requested 2-day expedited shipping and
(d) informed you on numerous occasions that this was a highly time-sensitive order. I informed each of your representatives that I was scheduled to leave the country only to be told “there is nothing we can do, what do you expect when you order online? Here is $25 to make you go away.”
I understand that weather plays a part in delivery, but when the package I need is only 20 minutes away on Friday and you tell me I have to wait until some undetermined time on Monday, it is not good enough. That is not premier service. I still don’t have my order, and the last interaction I had with your company was a representative telling me that this is all just part of online shopping. In 2014, the fact that it is online shopping is not justification for incompetence, apathy and disrespect.
As you can imagine, I am very dissatisfied and insulted by the way your company has handled this situation and believe that at this point, I deserve more than $25 and another “there’s nothing we can do.” If there is any other information you would like from me to help deal with my complaint I would be happy to oblige.
Margaret Anne P. Wyatt and David A. Wyatt
I couldn’t agree more with the many other complaints I have read about the poor customer service offered from Newegg. It seems as though the primary focus of online retailers should be logistics — efficient, expedient shipping. I received a desktop computer (an essential for both my school and work) that was broken in shipping. I paid for expedited processing and shipping, but with the hassle of having to return damaged product I have yet to see my order in nearly a month. The status of my RMA has bounced back and forth from received to packaging to received. I spoke to a very polite, albeit completely useless customer service representative who said “the warehouse probably forgot to inspect it.” This lack of effective communication between warehouses and call centers seems a glaring fault in the business model. I don’t even mind calling the customer service line, like I said, all of the representatives I have spoken with have been very pleasant and courteous. I just have absolutely no faith in their ability to solve problems, they simply don’t have the means to. Once (if) I finally receive the product I ordered, I intend on taking my business to a company that is better equipped to assist its customers.
I am very upset with an order placed 12/2 online, I was under the assumption since it was online that I would receive the Television I purchased on Friday-Monday would have been 12/6-12/8. I contacted them shortly after and they told me it was yet to be shipped due to weather, called back later in the week and was told they lost my shipment and would get a call monday, tonight is I guess offically saturday since its midnight, still yet to get a call or idea of what is going on with my package, talked to one of your “online supervisors” tonight and seems your company does not care at all about customer satisfaction. this television was supposed to be an early xmas gift then it was gonna just be an xmas gift and there was plenty of time to get this right as we contacted newegg 3 times since ordering including tonight. There was no priority given to old orders and no idea on anything from any of the people who tried to talk to me about this situation. now it wont even be here by xmas. This company does not seem to care that i am upset and offers no solution to actually get it corrected properly. They had 3 chances and failed. Please have someone from contact email me, maybe bob bellack since he didnt get where he is by not understanding customer service. Management has failed and its time for satisfaction by your company.
Jen