Boost Mobile was founded in 2000 in Australia by Pete Bourke. The company operates a mobile phone service. The company began doing business in the US in 2001 as a joint venture with Nextel, who was purchased by Sprint in 2006.
The company began by offering rates for their “push to talk” service for $1 a day, at a time when cell phone service was fairly expensive. Today, the company still offers a two-rate plan, with no contracts, similar to Metro PCS, with service when traveling to Mexico for an additional $5 more per month.
Boost Mobile introduced the NETGEAR Fuse along with no-contract Wi-Fi Hotspot plans in July of 2015.
T-Mobile has offered to acquire Sprint, but at this time, it appears that Sprint is not interested in the deal. In mid-2018, former CEO of Boost Mobile, Peter Bourke, says that a merger of Sprint, T-Mobile, Metro PCS, and Virgin Mobile would result in substantially higher prices for consumers.
Company headquarters are located in Overland Park, Kansas. 
Boost Mobile was founded in 2000 in Australia by Pete Bourke. The company operates a mobile phone service. The company began doing business in the US in 2001 as a joint venture with Nextel, who was purchased by Sprint in 2006.
The company began by offering rates for their “push to talk” service for $1 a day, at a time when cell phone service was fairly expensive. Today, the company still offers a two-rate plan, with no contracts, similar to Metro PCS, with service when traveling to Mexico for an additional $5 more per month.
History
Boost Mobile introduced the NETGEAR Fuse along with no-contract Wi-Fi Hotspot plans in July of 2015.
T-Mobile has offered to acquire Sprint, but at this time, it appears that Sprint is not interested in the deal. In mid-2018, former CEO of Boost Mobile, Peter Bourke, says that a merger of Sprint, T-Mobile, Metro PCS, and Virgin Mobile would result in substantially higher prices for consumers.
Company headquarters are located in Overland Park, Kansas.
HI DO YOU HAVE A PHONE NUMBER TO THE CORPORATE OFFICE PLESAE AND THANK YOU!!! ALL THE NUMBER ARE NOT WORKING!!! ONE NUMBER RINGS BUSY (949)748-3200. THE OTHER NUMBER DOES NOTHING (949)748-3272. THE THIRD NUMBER GOES TO T- MOBILE’S 1- (855)848-3280. PLESAE DO YOU HAVE A PHONE TO YOUR CORPORATE AND THANK YOU.
Try the updated phone number in our listing
Dear. To whom it may concern, I have been a customer of Boost for many years and to get tossed around by customer service representatives as well as 2 store reps is beyond unacceptable. The current device I have is a Samsung Galaxy S8. I paid 33.33 a month for 18 months. August was my last payment for my device and September 1st required a software update. I began having issues with the device so I decided to backdate the device and do a factory reset to the phone. It helped after I did factory reset. The beginning of October I began to encounter another issue with my device where I was unable to receive group text, delayed text from single member text and also unable to use my data outside of wifi. I continued to get error: network error occurred and still today getting the same message. I went through customer service chat 4 times and each of them each day had me do the same troubleshooting process over each time with no success. I was pushed off to Samsung customer service who claimed they would assist and had me go to the headquarters UBreakifix due to thinking it was a software issue. They proceeded to do a flash but said it rejected the process and all I can do is deal with the issue until I get another device. Keep in mind this phone is 18 months old and the warranty went out in 12 months of having the phone. I was then told to go through my insurance who is wanting 175 for a replacement. I noticed if I put the device in safe mode it gives me 3g network which then will allow me to get my text that was sitting in a download form but then after a while it will switch back to LTE and wont allow me the messages anymore. I’ve asked all customer service reps I spoke to through chat for a new sim and all of them pushed me off to 2 different store reps near me and they also pushed me back to customer service reps through chat. I sat and watched one of the stores look through stacks of sim cards and had the nerve to say they didnt have a sim for my phone even after the chat rep sent me all the locations that have me sim. One of the reps credit my account for 1 month due to the issue but like I told them that still dont resolve my issue. Text messages come through from single text persons all day and night at a delay and group ones come through prompting to download and won’t download. This is unacceptable and the only reason I received the credit is because I asked for my account number to transfer my number to another carrier. I am a Verizon representative and to go through all of this is unacceptable. I myself no how it feels to be treated as such and would never allow my customer to get off the phone without a resolution. This has put a bad taste in my mouth for Boost and I have no choice but to feel I will never recommend the service after this. My number is 803529XXXX and Lolita Goodman is my name. Thank you for your time.
I agree with what you are describing here. I actually have a newer phone – Samsung A11 – which was working just fine for about 6 months. Then it stopped working. I cannot make or receive any phone calls or texts. I have been without mobile service for a week now. Every time I call them, they start at the beginning and make me go through the same steps over and over. If I ask for the call to be escalated or if I ask for a supervisor, they put me on hold and disconnect the call – which makes me have to call again and start all over from the beginning. EVERY call with them is 40+ minutes and it does not matter how many times before you have called, they will not look at the notes on the account and start from a different place. When I finally reach Tech support, they promised me that the phone would be working by the end of the day on Sunday – – today is Wednesday and the phone STILL is not working. Boost Mobile does NOT care about their customers. Don’t be fooled. Don’t pick Boost ! (FYI same company owns Sprint & T-Mobile.) #boost #boostmobile #sprint #tmobile
WE ARE ON OUR WAY TO GET RID OF THIS CLOWN SERVICE – CALL AND GOT CHICKENS AND ROOSTERS AS BACKGROUND NOISE! DID NOT HAVE A PROBLEM LIKE THIS WHEN IT WAS VIRGIN WHAT A MAIN NUMBER MR. CEO
I paid my bill in December some how two paments were takin out of my checking account so the rep. told me they would refund one of the payments and id get a free month & I asked the rep.if I would be covered until feb 3 he said yes and I would have a 145 day grace period ,today my phone was not getting internet come to find out my service was disconnected for non payment ,if boost things they are going to dis-respect their customers and get away with it they are wrong so I tried to call corporate office it says their number is not in service . I would love for the owner or someone under him to get in touch with me ASAP!!!
Thanks for letting us know the site was out of date. We have updated the phone number.
Thieves, liars, cheaters a-holes. Told me they could fix my phone to work properly but didn’t fix anything and I cannot put new apps as promised. He said I can still make calls and texts thats all you need, While I was in the store I asked for a refund, and was told all sales are final. I asked to talk to a a supervisor but instead they CALLED THE POLICE.
I purchased a Samsung Galaxy 8 at “Boost Online Store” website
boostmobile.com/phones/samsung-galaxy-s8-preowned.html
When I received and tired to activate it was locked/bricked by Sprint as money owed/leased/stolen. Boost Support said nothing they can do and return it…
Sent it back and never received a refund or follow up.
Filed complaint with the Federal Trade Commission…
Big Scam! Boost and Sprint are underhanded. Only getting worse.
my grandson purchased a pre-owned phone from your company Oct. 2019 arrived 10/23/2019. Phone IPhone7+. phone did not work. Boost representative in Jacksonville,Fl sent us to Apple- the phone could not be repaired and the warranty was not longer valid. Boost sold the phone with a 90-day warranty for replacement.
Problem with that is you an get a human to answer the phone. Tried the methods provided by “youtube” got a human. Nice, and polite gentleman, making promises Boost had no intentions of honoring. He transferred me to an Apple representative.
This type of service is dishonest. This company sold a damaged product with a so-called guarantee that it was fully operational. It refused to honor it’s warranty thru misrepresentation of quotes such as “we care about a customer’s satisfaction” and the non-communication with it’s customer to resolve an issue.
All I ask is they honor the warranty by just refunding the money so he can purchase a phone that actually works.
Mrs. Lyn Blair
Come to find out that Boost Mobile has been the worse utility company I have ever experienced. Beginning with their outsourced agents. Boost Mobile, sent me a critical update on my phone and since then, my phone has been freezing, flickering and going crazy. Since then, I can’t use my phone. I have called customer service everyday for the past week and no one helped me. Neither did they show willingness to help. I talked to about 27 reps (for real) including supervisors who weren’t very helpful either. Each time I spoke with a rep, I was either place on long holds with dead air, hung up on and for the most part, transferred on each call. Reps are careless that customers have to keep going through the dumb and user unfriendly automated system, that circles you in the system and is difficult to reach a live rep. Not to mention the 30-40 minute hold to each time you are transferred or hung up on. Each time I called back in, I was transferred again with no resolve to the situation. The only things that they are equipped to do is apologize and transfer you. You will never get anything done with Boost Mobile, other than get a payment in. And why the horrible, static and sinister music that is repeated on every call? Boost Mobile has 2 different levels of service. The good customer service that used to be in the U.S. and the piss poor service that is now outsourced to the Philippines and other 3rd world countries. Boost Mobile, should be ashamed of themselves the way their services have gone down and the way they allow their customers to be treated. Next few letters will be written to FCC, PUC, congress and higher! DO NOT USE BOOST MOBILE. CANCEL AND GO TO SOMEONE WHO APPRECIATES THEIR LONGTIME PAYING CUSTOMERS. CANCEL BOOST AND SHOW THEM!!!
That’s a shame I’ve been with them over 10 years and getting the run around smh
OUTSTANDING POST! BOOST NEW NAME SHOULD BE BUFFOONS INC
This is Tarah Miller phone number 318216XXXX. I am very disappointed with your company. I have not had service since July 7th I am on the daily plan and on that day I added $12.00 to my account the same day my service bar had an x on it. I called customer service and was told that the towers in my area were down and being updated and to be patient. That has been over a month now. I am currently on the phone with customer service as I type this and now they are telling me in the last 30 days my phone has been connected to towers but still my phone has no service at all. I can not receive/send text, i can not dial out or receive calls, i can not get on the internet unless it is wifi. I cant even dial 611 from my phone this is ridiculous also the money on my account is gone and i have not used any services the guy i am on the phone with now is telling me i can not have a credit or my money put back onto my account. That sounds like im being conned out of my money i should at least be able to get a refund of what i paid but i was told i couldnt even get that. I do not know what type of establishment you guys are running but this is not right. I will be going to the BBB about this if there is not a solution soon. As i am typing this and waiting on the line the rep hung up on me. I am pissed to the max!! I did call back and got another representative and he was really nice. He told me that out of 5 towers one of them is still being updated which the last rep lied and told me my phone was connected to the towers and thats why i could not get a credit. Its funny because the new rep actually gave me a credit plus my money that back that i put on the account. He also said that it is 80% fixed and should be up this week. If my phone is not working this week i will do what i previously said and report to BBB.
Shocked, frustrated and extremely angry. I purchased an I phone 6 Plus last Thursday 2/28/2019. After paying, I was told that the computers were down and I had to call back in an hour. Several attempts and a few hours later I was able to reach Boost and was told, no suprise, the phone was out of stock. The problem? I got charged four times, by Boost Mobile, for that I phone 6 plus and two day shipping. After a couple more frustrating conversations I was told I had to call back on Friday to find out if the charges had been reversed to my bank. Of course on Friday I could neither confirm nor deny which charges were being charged or reversed because they were still pending and my account locked because of the suspicious charges. Boost sent my case to escalations and told me I had to wait until Monday. I went to the bank Monday morning and confirmed that Boost had taken full payment for the I Phone 6 Plus and the two day shipping fee. After several hours of conversation with Boost on Monday I was told that I had to call back on Tuesday (yesterday.) I called yesterday and the lady said she was glad I called, and that she had the phone being shipped and that I would receive it Friday. She confirmed that I wanted a gold one and told me they were beautiful-she was very pleasant and so I had no problem when she told me that she would email the tracking number to me shortly. I gave her my email and waited… Until today. I called today for the tracking number and was told that my confirmation number was wrong and that they had no idea whether the phone was sent or if I would receive it on Friday. I was told that they could give me no tracking number because they could see something pending in my account. I asked, “what could be pending?” and I was told that it was usually incorrect credit card information… Frustrated, I reminded him that he could see that the money was received. I reminded him that he had already confirmed he knew of the conversation that I had with the agent the previous day. I explained to him that the only reason for my call was to get a tracking number, not to track whether or not my phone was being sent (I was told it was sent yesterday, 3/5/19). I want the phone, Boost has already confirmed they have the money. May I please have a call from someone who cares about my crazy situation. It should be easy to find my information based on my name-I have spoken with Boost agents almost a dozen hours, there are plenty of records, recordings, case escalations, etc.
I am having an ongoing problem.
My phone was stolen Nov 27, 2018; when I went to the local Boost’s store (2950 N 32nd St, Phoenix Az) to purchase a new phone they charged me for activation fees, taxes and sales fee, and monthly fee for December of 2018, for the stolen phone, and for the new phone service of January of 2019.
The staff deliberately switched from English to Spanish, grinning and knowing I do not speak Spanish. The sales receipt itself has the wrong address (XXXX W Thomas Rd, Phoenix Az) printed upon it.
I am a retired senior African-American woman who feels I have been directly and deliberately discriminated against in this situation. I am asking for it to be investigated and taken care of post-haste.
My phone # 602-573-XXXX
Hello, i need help a guy working for customer service with boost. Was very rude and disrespect ful. Towards me i was on the phone to have my phone unlocked and the customer service surpervisor would not do it . i was told two weeks ago that my two phones were unlocked and now im told that only one is unlocked. I need to speak to the ceo ref to his employees giving me a tremendous hard time getting my phone unlocked.can someone from the corparate office please call me asap ref to my complaint.if im going to be talk to like trash then i dont need to be with boost. My number is 757 301 XXXX
To make a long story short my Husband and I have been with Boost Mobile for 4 years roughly. Mid Oct. We went into a Boost Mobile store under the impression we would be upgrading. The Male employee was the most unprofessional man I had ever seen working. I seriously thought it was a joke. He said curse words at me for no reason and I left the store crying. Also I have not been able to get answers on 3 lines we had with Boost and we had paid 160-180 just to keep our numbers. The man said those numbers don’t exist! I have lost all my Google emails.please if anyone can help it’s greatly appreciated. 513915XXXX
Greetings,
I am a Disabled Vietnam Vet, not looking for a handout. I just want what I am due in Aug. 2018 Boost Mobile ran an online ad offering money off the purchase of special phone with a $50.00 bonus to ACTIVATE the phone within 30 days. There was NO Plan connected to the offer. I purchased (3) of those phones and it has been 90 days with NO Credit applied to my acct. as per the promo agreement. Today, Boost Mobile has DENIED the promo claiming I had to buy the Unlimited Gig plan well I have an unl. Gig Data Call plan. At the time of set up I was offered a Family Plan for the three phones for $100.00 a month, by a Boost employee now Boost last month did not want to honor that they tried to bill me for $120.00 a month.
Perhaps Brandon Draper, CEO will step in and Honor the Promo. Like I wrote I am a Vietnam Vet I know First hand how people in the USA Screwed Us upon or return and we are still being Screwed.
I bought 3 phones on Monday- sprint special 30.00 a phone for text, data,messaging..and my bill is already 150.00 why????… why am I getting messages that my data is used up???
I would like to have the President of the company contact me ASAP! I paid a bill to the incorrect phone number. Since I paid in cash to a payment machine; I am being told that I cannot receive a refund! How can you take someone money and tell them you can’t give it back? This should not be the way customers are treated and it is UNACCEPTABLE! Please contact me ASAP regarding this issue!
All I can say is if you are a prospective buyer and doing your due diligence prior to purchasing a cell [phone, RUN for the hills and buy from another cell phone company because Boost DOES NOT stand by their words and promises count for nothing. I am a long time customer who at no fault of my own phone services was disconnected the day of my sisters funeral while I was out of town, so naturally I couldn’t call for anyone to pick me up from the airport due to no service (their mistake bill was prepaid) Was promised a credit at next payment due date but that was a LIE. I or you don’t have to pay to be mistreated so I am taking my service somewhere else. I HOPE THIS HELPS SOMEONE
My wife paid the family plan we just got a month ago with her phone not realizing that she was supposed to use my phone because I’m the Primary account holder for the family plan for 100 bucks. My wife realized what she did and paid the bill with my phone. So we called Boost Mobile and after a run around of getting to talk with a live human being, which of course didn’t speak a word of English, whom also gave us a huge run around of how we can get our $100 bucks back. After a huge and very rude conversation we were finally told we could get our money back in 10 days. WTF? We wait 10 days. Guess what…. we call back and go around the on the nightmare merry go round yet again with someone who also don’t speak a word of English for them to yet again our money back in 10 days. Boost Mobile is by far the worst company I’ve ever come across. I will be contacting my lawyer about this. Never again will I ever give Boost my money.
Boost Mobile won’t give me my money back. I’ve called twice. Twice on the phone with people who can’t speak a word of English which is it’s own nightmare. Twice been given the run around. 1st call said it would take 7 to 10 days to get my money back. Waited 10 days. 2nd call ended with another 8 to 10 days to get my money back. I am changing phone services and I’m never using Boost Mobile again. Worst company and customer service I’ve ever dealt with. How hard is it to just give me my ##### money back!!!!!!!
I am having the same issue. But I am taking mine to Television and Social Media. Nobody steals from me and gets away with it.
i just bought my phone in december last year and had insurrance the whole time and i asked for boost mobile to turn my phone back on because they turn it off to soon the stupid a** call care rep changed my plan now when something happened to my phone i find all this out now that something is wrong with my phone i have no insurrance because of their mistake i have to pay for this and all calls are recorded so boost mobile know for a fact that they did this i tried to resolve with customer service but ofcourse there was no help nothing but attitude and XXXXiness so f**k yall i will see you in court
WHY DOES BOOST REPRESENT A COMPANY THAT SELLS DEFECTIVE CELLUAR DEVICES THAT HAVE MAJOR HARDWARE ISSUES?????? I SWITCHED OVER FROM TMOBILE TO BOOST APPROX. TWO WEEKS AGO, I HAVE PURCHASED 2 DEVVICESS AND THEY ARE BOTH DEFECTIVE CONSTANT SCREEN FREEZES. ONE OF THE DEVICES IS NOW COMPLETELY FROZEN. I TOO HAVE BEEN ON THE PHONE WITH MULTIPLE REPS. WHICH ALL TELL YOU DIFFERENT STEPS TO PERFORM TO FIX THE DEVICE ALL HAVE BEEN UNSUCCESSFUL.. A REP TODAY SAID IT WAS AN ISSUE THAT SAMSUNG WILL HAVE TO DEAL WITH{MALFUNCTION IN HARDWARE/FIRMWARE} LIKE WTH?? SO NOW THEY ARE PASSING THE BLAME TO SAMSUNG..THIS IS THE FIFTH DAY THAT I HAVE BEEN WITHOUT SERVICE. I WANT RESOLUTION. SO ONCE AGAIN WHY IS BOOST SELLING DEFECTIVE DEVICE????
Review #1195638
SCAM!!!!!!!!!!!!
Good evening, I have purchase 2 iPhone 6plusS off the internet immediately during the activation process I notice that the phone(s) were defective because I couldn’t hear from the ear speaker. I informed the lady and was advised to wait 24 before filing a complaint. We waited the 24 hrs and call CS from the day I received these phones it’s been nothing but issues!! Every time I call Boost to tell them I have received a defective device I get transferred to their warranty dept. when I speak with warranty they say that it’s not their issue because we received the phones like this.. I am $600 out because no one seems to have answers to how I can get my phone replaced. The customer service is just Awful they would say they were transferring to another department and the calls would drop. From my experience with other companies if the call drop (especially and escalated call) u would receive a courtesy call back.?? To make matters worse I spoke to 3 SUPERVISORS and ALL of them just pond the issues to another department. We aren’t not stopping here, we will continue call and doing our research till this matter gets resolved b/c at this point it Feels like we have been SCAMMED, they are sending defective phones and ponding it to the issuance company “Bright Start” 844-834-5579 to replace the phones.. where ever, whoever reads this we need help with this issue! Spoke with following agents Kim interactive id # i136092599 and Glenn interactive id #1360952599 which transferred me to another department cuz she couldn’t solve my issue I’ve now spent 10 hours on hold and speaking to representatives of this company and still no issue resolved. SCAM
Sent from my iPhone
marketingshift.com/people/business-development/matt-carter.cfm
2/13/18 from Atlanta, GA 7:36 PM
In addition to the previous complaints included in the above web address. I tried to cancel my service and requested for the phone to be unlocked. Maryanne one of your manager’s from the Philippines informed me that the prepaid phone I purchased couldn’t be unlocked, because it was activated in June of 2017.This sounded ridiculous because I have prepaid service, not regular service. I requested for her to provide me with the name of the CEO or Board Directors for Boost Mobile and she told me she didn’t know. At which time,I requested for her to google the information and she stated she couldn’t disclose the information. After I kept asking her questions, she pretended like she couldn’t hear me. I refused to fall for her act and advised her that she was not telling the truth. Plus I let her know she could hear me just fine before she disconnected the call. In reviewing several of the complaints. I certainly felt you would want to know how your company is viewed by consumers. Right now I am also an unsatisfied customer. Once I can cancel my service, I don’t want to know anything else about your company. I would hope someone within your organization cares enough to address these issues. By the way is Matt Carter actually the CEO of your company?
marketingshift.com/people/business-development/matt-carter.cfm
My husband & I switched from Sprint in 2009 to Boost when we retired & needed a more budget-friendly plan…We have been satisfied Boost Customers since then until recently! My husband’s brother died on Friday January 19th & he called to have his phone disconnected on Sunday January 21st. He didn’t have the pin for that account so after giving the rep all the info for my brother-in-law (including his SS#) he gave my cell# instead of his brother’s. I got a text at 3:39 pm with my pin like I had requested it so I told my Husband & he realized that he had given the rep the wrong# so he immediately called back to correct it. The rep he spoke with assured him “No Problem”, he would take care of it & not to worry….Well on Wednesday the 24th my phone svc. was disconnected with no notice and I have been calling everyday since then trying to get it restored. Every rep I talk to says they will get it restored & escalated & it should be back on within 24 to 72 hours but it’s been 4 days and no svc. Today I asked for a Svr. & was interrogated & then told It was my fault & they could not restore my number so I asked for the Supervisor’s Mgr & was on hold for a very long time & then I heard dialtone so I was disconnected before I was able to speak to the higher level of management. My next step is a Boost Presidential Complaint & perhaps a FCC complaint.
Location: 9546 Allisonville Road, Indianapolis, IN. On December 19, 2017 I called Boost spoke to Shyni, asked about phone specials. I went there to look at phones but the selection was limited. I chose the Stylo 3 w/pen, case, & glass protector. I paid $125 plus change. I returned the phone on December 22nd due to a problem with the speaker. When I used the phone the speaker had a rumbling kind of background noise. I couldn’t hear or understand anyone. I asked Brandon (name given but could be Brett), for another Stylo 3. There was a sign stating NO REFUNDS, EXCHANGE ONLY. They didn’t have any more Stylo 3 phones in stock. I asked when they would get more in and he stated he wasn’t certain but told me to come back on December 29th. I exchanged the phone since I was having problems. I advised them I was a senior citizen living alone, I need a phone at all times. I couldn’t wait a week or more for a phone. He showed me the display that they had, it was limited so I chose the Moto 4 but they didn’t have a case or screen protector for the phone. I called on December 27th, spoke to Shyni, told her who I was asked about the Stylo 3 and how often do they get shipments in, she said daily. I called back on December 29th spoke with Shyni asked if she could set one aside for me with the case and glass protector, she said yes she would put them aside. On January 1, 2018 I called to see if they were open, Shyni said yes. I asked if she had set aside the phone, case & glass protector for me, she said yes. I told her I was coming to pick it up, when I got there they were closed. Called Boost Corporate to explain the issue and they stated they would check into it and call me back, never received a call. On January 5th I went back to the store. Shyni was there and I asked why she told me the store was open when it was closed. I asked about the phone she said Brandon sold it. Waited 2 hours for Brandon. He said I would have to pay $30 restock fee due to it being past 7 days that was due to them giving me the run around.
I want the Stylo 3 with the case and screen protector that I originally paid for. I do not want to pay a $30 restocking fee because they gave me the run around. They can exchange the Moto 4 for the Stylo 3.
I need a corporate representative or reasonable supervisor in customer service department for Boost Mobile to contact me asap about a terrible experience. I was a customer for 3 years and would’ve remained a customer for longer had I felt my choice to use your service was appreciated. I recently damaged my phone and waswanting to upgrade at one of your stores. Since I do not remember the pin # associated with my plan established some 3 years ago, and have no working phone to receive a hint or text, I was refused assistance. I understand reps trying to verify identity but when I offered to provide a picture ID, phone numbers and addresses associated under plan, the YEAR I started paying Boost for cell service, some digits of my social security number, bank information attached to monthly auto payment plan…no one was willing to assist or direct me to someone who would look into the matter. I was refused website or contact information for corporate offices. When asked to speak to their direct bosses, refusals. Your reps are telling me that my government issued ID and bank information is not enough verification to cancel automatic withdrawals from MY bank account for a service I no longer receive from Boost Mobile. I consider this not only terrible customer service but outright theft. I will not allow you to draft monthly payments when I clearly am not using a cell phone plan due to inoperative phone and horrible service from your agents. Someone will resolve this matter quickly or I will warn people of your company’s refusal to conduct business properly with customers.
Like me I payed for my plan but the phone was broken some how my husband can’t use it I can’t get my money back because I used it and the boost store used to see why I can’t hear my husband on his phone
I got my daughter a phone at Boost Mobile then I added me and my son on to a family plan the lady said that I wouldn’t have to make a payment on my daughters because I had extra funds in my account then they turn off all three phones so I only got service for 15 days on the second two phones and I paid for 30-day service who ever heard of 15 days of service Boost Mobile is a lying cheating company and I’m going to talk to me a lawyer (consumer’s rights)
I just want my money from sending back my 2 phones. Your people lie and will do anything to get the sale. I sent the phones back to your corporate office because I wanted them to get to a CEO that might wonder what is going on in business. The first guy I talked to promised that for only 50.00 a month with unlimited talk text and unlimited gigs. But of course all were lies! So after dealing with 8-10 employees who they say that they don’t have a supervisor
that I could speak with! I have been on my land-line for 4hrs off and on with your techs.
On Sat. I got a call from a woman who said she worked at the corp. office and wanted to here my story
and said that I wouldn’t be getting my money back because I sent them to Corp. instead of somewhere else. I want my money returned and a new upscale unlocked phone for all I have been thru. You may laugh at my request but think about it. I have informed you of some of the main problems that you were not aware of.
Thank You,
Linda Brown
I worked for boost only for a few days because I didn’t like how they do things and never got paid for the 24 hours I worked. Now I’ve put a complaint in with the state of Ohio.
I am very upset about the customer service I have received from Boost in the past two days. I called yesterday about not being able to pay my phone bill with my debit card because there was a restriction on my account after several attempts to pay the bill. There were funds in my account and my bank was not aware of a declined transaction from Boost. I received a call from boost yesterday to report this problem and the supervisor I spoke to was very rude and obnoxious! After my conversation with him, I submitted a complaint online (Refernce #: KMM166168649V49286L0KM) about the debit card information and the supervisor being very difficult in understanding. I received a call yesterday from boost, but I could not accept the call because my services were interrupted. Therefore, I went to the boost mobile store yesterday to pay my phone bill with the same card and it went through just fine. My issue is I wasn’t able to pay online, then I go to the store and get changed $3 to pay my bill. THIS IS BS!!! How are you going to offer a no taxes online, but not in the store. I am very frustrated and me and my husbands service will be canceled if I do not get a resolution right away!!! I feel that I should get a free month of service for this horrible experience! I NEED A CALL BACK ASAP AT 214-563-XXXXX!!!!!!!!!!!!!!!!!!!!!!!!!!
Had bad experience at local Chambersburg, PA store. It seems no one will give me the corporate address to file legal complaint. Web page lists phone numbers that do not work.
All I want to do is return the phone, as your agreement says (and laws decree) and there is always a hassle with phone service company. I’m well within the 14 grace period. Where do I send it (not counting the local store)?