Merrell Shoes was founded in 1981 by Clark Matis, Randy Merrell, and John Schweizer. The trio wanted a better quality hiking boot than they were able to find at a shoe or sporting goods stores. Merrell was already making very expensive hiking boots, and with Matis and Schweizer’s help, they designed a high-quality boot that was more affordable.
Today, the company sells not only hiking boots but all around sneakers, sandals, uniform boots and shoes, as well as children’s shoes and clothing. Merrell Shoes acts as a subsidiary of Wolverine World Wide, who purchased the company in 1997. In 2010, the company had annual revenue of more than $500 million. Company products are sold in more than 151 countries and online.
Merrell Shoes has headquarters in Rockford, Michigan. The company has more than 116 stores around the globe and has plans to add 20 – 25 new stores every year.
Merrell Shoes was founded in 1981 by Clark Matis, Randy Merrell, and John Schweizer. The trio wanted a better quality hiking boot than they were able to find at a shoe or sporting goods stores. Merrell was already making very expensive hiking boots, and with Matis and Schweizer’s help, they designed a high-quality boot that was more affordable.
History
Today, the company sells not only hiking boots but all around sneakers, sandals, uniform boots and shoes, as well as children’s shoes and clothing. Merrell Shoes acts as a subsidiary of Wolverine World Wide, who purchased the company in 1997. In 2010, the company had annual revenue of more than $500 million. Company products are sold in more than 151 countries and online.
Merrell Shoes has headquarters in Rockford, Michigan. The company has more than 116 stores around the globe and has plans to add 20 – 25 new stores every year.
Your Merrell women’s Encore Ice 4 are horrible. Not sure what happened to your quality control but the fur lining is so thin that my feet are slipping in them even with winter socks. It so happens that my Merrells from many years ago were so durable that they have really lasted. And, I still have an unworn pair of item J66310 women’s Chill Encore Stitch. The fur in those is plush and thick. QUALITY! Please bring those back along with the quality control. Thank you.
Very disappointed in my last pair of Merrill shoes. A slip on leather shoe. 4th pair I’ve owned. The inside of the back of the shoe wore out extremely fast and I started getting blisters. Quality is definitely slipping. Hope you get things figured out. My last pair. Just bought some Keens. Love em.
I have a pair of Winterra hiking boots by Merrill and they were the most comfortable boots I had ever had. I said were because I decided to get them on before Winter arrives and hike some to make sure they were still as comfortable as had been. To make a long story short I put the boots on and before I could even get to the door the soles completely disintegrated and came completely off both boots. I sent a note to Merrill which after reading the reviews here will probably be a total waste of time. I couldn’t figure out how to attach my photos to their mail site so I guess I will just have to wait and see if they actually respond. Never have seen anything that looked like this before. Very sad for a company that has such a good reputation.
I purchased about 12 pairs of Merrell shoes within the last 2 years or so. I asked if I could exchange 2 pairs of new unworn shoes, boxes not opened. Merrell would not give me the time of day, so to say. They have a 6 month limit. That obviously should not apply to people who buy multiple pairs of shoes. It may be years before I get to wear some of these shoes.
Merrell is another corporate entity with no responsibility to its customers. I ordered a pair of shoes, loved them, though they were defective and then they began to squeak from within the heel. After going through the usual troubleshooting, it was determined I am eligible for a replacement. I provided three shoe choices, which took a considerable amount of time to come up with, only to have them tell me they don’t have any of the three, would I choose others? “No.”
I’ve written a letter to Merrell, it’s parent Wolverine, and several to regulatory agencies, all of them marked ‘copy.’ Let them sort through it, if they have the ability. I doubt I will ever see a replacement. No longer an active customer of Merrell/ Wolverine.
I originally ordered a pair of work boots from merrell they claim to be fully waterproof however this is not true. After many emails and conversation they told me they were going to send me a replacement pair after I cut the orginal pair . After sending photos they are still not satisfied with so I am without working boots now for 4weeks. Would not recommend dealing with these guys
Although I have worn Merrell shoes for years this is my first online experience with the company and I am extremely disappointed. There was a problem with the order that needed to be changed unfortunately the office was closed and I had to wait until first thing in the morning to get in touch with anyone. I spoke with Angela in customer service and I must say if this is the type of individual that you have representing your company then no wonder you have a two star rating. This person was extremely rude and not at all interested in helping correct the order. Although the order had not shipped yet there was nothing that could be done. I have to wait till the shoes arrive, send them back and then go through the credit hassle. Your customer service department was very unprofessional. I am not a happy customer.
I’ve just asked for a full refund of the original (defective) boot purchase. We’ll see how they respond….. They have one VERY unhappy customer.
I ordered and received a pair of waterproof boots. Upon first wear, they leaked water. I called Merrell and got wonderful responses and an acknowledgment of the defect. On 12/20/2017 I received an email with apologies and asking for photos. I sent the photos and on 12/24 an email to me stated “after reviewing your items, it was determined that it is eligible for replacement.” And because you no longer carried the boot, you asked me to identify three other available waterproof boots to choose from. I did so and replied that day.
Hearing nothing for a few days, I wrote 12/27, 12/28, 1/2, 1/3 and 1/5 and received NO REPLY to any of them (other than acknowledgment of receipt). TWENTY-ONE days later I receive an email requiring photos of the boots destroyed. I had already donated the boots to RedCross and no longer have them. You agents (and his supervisor) explained to me the reasoning for the need to destroy the boots and reminded me that on the first email from you on 12/20 it said you’d need more photos IF THEY WERE FOUND TO BE DEFECTIVE.
I had every reason to believe that you accepted that they were defective and that I would receive replacement boots. I paid for waterproof boots, you agreed they were defective, you told me you’d send 1 of 3 boots I chose as replacement and 21 days later tell me that it won’t happen. I don’t have the boots, it is impossible for me to now destroy them and you have offered only to give me a 50% discount on another pair. I already paid for a pair of boots and now have none.
I am extremely frustrated and ask that someone there consider the customer service implications of the position you’ve taken. You sent me defective boots, you agreed they were defective, you offered to replace them and three weeks later, tell me I need to send you photos of the destroyed defective boots that I no longer have. It simply doesn’t make sense to me or anyone I speak to…..
I understand