Volkswagen Corporate Office - Corporate Office HQ

Volkswagen Corporate Office

How would you rate your experience with Volkswagen Group of North America ?

[Total: 29    Average: 1.8/5]

Volkswagen Group of North America Corporate Office Address

Volkswagen Group of North America
2200 Ferdinand Porsche Drive
Herndon, Virginia 20171

Contact Volkswagen Group of North America

Phone Number: (248) 754-5000
Fax Number: (703) 364-7071
Email: Email Volkswagen Group of North America

Volkswagen Group of North America Facts

Founder: German Labour Front
Date Founded: 1937
Founding Location: Germany
Number of Employees: 656000

Volkswagen Group of North America Executives

CEO: Scott Keogh
CFO: Hardy Brennecke
COO: Frank Fischer

Volkswagen Group of North America History

VW logo

Volkswagen is a German car company with worldwide headquarters in Wolfsburg, Lower Saxony, Germany.

Volkswagen was founded in 1937 by the Nazi trade union, the German Labour Front. At this time, cars were a luxury item in Germany, with only about 1 person in 50 owning a car. The new company had the goal to make cars smaller and more affordable for the average German.

After the war, Volkswagen became an important piece, both economically and symbolically, of West German regeneration.

VW beetle

Volkswagen entered the U.S. market in 1949 with the VW being briefly sold as the Victory Wagon. Volkswagen of America was formed in 1955.

Volkswagen struggled to expand its product line and finally came out with a hit in the U.S. market with the 1974 release of the Golf.

By 1997 Volkswagen was producing the Jetta, New Beetle, SEAT Toledo, SEAT Leon, Audi A3, Audi TT, Skoda Octavia, Polo, Passat, and Corrado models.

Today Volkswagen has three of the ten top-selling cars worldwide: the Volkswagen Golf, Volkswagen Beetle, and the Volkswagen Passat. The company is a world leader in R&D.

VW steering wheel

In 2015, the US Environmental Protection Agency stated that VW had been installing incorrect or altered ECUs in 2009-2015 diesel-fueled cars to bypass emissions testing. On 11 January 2017, Volkswagen agreed to plead guilty to the emissions-cheating scandal and to pay $4.3 billion in penalties.

On 23 January 2017, a US judge approved a $1.2 billion settlement in which 650 American dealers, “who, like consumers, were blindsided by the brazen fraud that VW perpetrated,” would receive an average of $1.85 million.

The company is trying to put its past mistakes behind them with new ads featuring electric vehicles in 2019.

Volkswagen Group is the parent company to 12 vehicle manufacturers with operations in 153 countries. It designs, manufactures, and distributes passenger and commercial vehicles, engines, motorcycles, and turbo machinery. It is ninth on the Fortune Global 500.

Volkswagen Group has 549,763 employees, 44.8% in Germany and the rest spread all over the world. This number includes Chinese joint ventures. Volkswagen Group had $140 billion in revenue in 2012.

VW emblem


Volkswagen Group of North America FAQs

Question 1: What is the phone number for Volkswagen Group of North America?
Answer 1: The phone number for Volkswagen Group of North America is (248) 754-5000.

Question 2: Who is the CEO of Volkswagen Group of North America?
Answer 2: The CEO of Volkswagen Group of North America is Scott Keogh.

Question 3: Who founded Volkswagen Group of North America?
Answer 3: Volkswagen Group of North America was founded by German Labour Front in 1937.

{ 79 comments… read them below or add one }

Vincent Krishna September 19, 2019 at 5:05 am

I sent my Golf 1 2007 model for a starting problem to Trisec Auto in SA Trichardt Mpumalanga for the 3rd time and the problem is still there. Everytime the vehicle goes there i’m being charged but it comes back with the same problem. Im sorry VW but it seems like you guy’s dont even know how to fix your own product. My vehicle is my business and without it i have no LEGS ! So sad to say very disappointed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


chris christoff August 21, 2019 at 8:44 pm

To: VW USA Corporate Senior Leadership Team.
I want to write a quick heart felt note to your headquarters not to complain, but rather compliment you and let you know about the wonderful partnership, open arms problem resolution, dedicated above and beyond dealer services, friendship, can do attitude, invaluable customer service! this dealership is VALLEY AUTO WORLD VW, Fayetteville North Carolina, I tell you! as this community is a military community, and most of us are away from home on a continuous basis, months and even years deployed, this dealership for me for over 15 years, has gone beyond expectations, beyond the business norm, exceeds the required or normal Business Unit requirements or corporate mandates, they actually really care about there customers, and give all they can to help in any circumstances.
I ask you to please recognize the VW auto world, Fayetteville NC, Service Manager, Mr. Rick Brown- just “awesome” human being!! and owner Jay Wyatt
Mr. Steve Larson, Gary Carrington, Dave Pshock, and others on staff.
Folks, it doesn’t get any better then this, I have been in this town for 40 years, served for 25 years on active military duty, still serving in the government supporting our community, and our country, always gone, always away, but the unique thing is, that no matter what issues I may have at home, dealing with cars, my friends at valley go out of their way to help me and family, so please recognize these folks, give them a huge bonus, they actually deserve this. I will never ever do business with any other dealership in this life. Truly amazing bunch of good human beings, you all at the Corporate Levels really need to take a look at this great team and recognize them, applaud them, give them this feedback, reward them for whom they are and what they actually do!
I tell you and submit, in 10 years, I have purchased 12 vehicle from this dealership, and will continue to purchase the product, and continue to refer all my family and friends to do business there. As mentioned, it does not get better anywhere, recommend having your Corporate staff, and seniors take a good look at how Valley Auto world VW actually contributes to your giant Corporate Footprint and take that learning to other dealerships.

Chris C.


Judith Ann Liles July 29, 2019 at 3:06 pm

Driving my 2014 CC R-Line and 6 lights came on, on my dash, parking brake, steering system, air bag and safety belt, ABS light, and turning lights. Took my car to Moses VW Huntington WV for diagnostic, and found that the Passenger occupancy module system was defective as well as the right rear wheel speed sensor. While driving, the lights came on and the cruise went off also, all at the same time.So now they want to charge me for 2 separate problems. My car only has 49208 miles, not even 50,000 yet. When I called the warranty company to ask why these were not under warranty, as I do have Platinum warranty, was told no it was not covered. Called warranty company and they stated that Moses had repaired the wheel speed sensor, but the cruise still does not work. When I first took my car to Moses they were very rude, I mentioned that the diagnostic was expensive, and Jordan stated “well you can take it someplace else”. They have a new crew as service advisors, and they are not very knowledgeable. Filled out my maintenance book incorrectly, and just rude. This is the 3rd new VW I have bought at Moses and this will be my last. The technicians there are very good, never had a problem with that, but having major problems with expensive car so soon is just unacceptable. Another thing, when I took it in for diagnostic, they stated they would call me to let me know about the warranty and when to return to have my car serviced. I waited over a week, called back and they stated they had “forgotten me”.
My warranty states I have Platinum at 70,000 mile or 7 years. My car is 5 years old with 49, 208 miles
Judith Ann Liles
Greenup Ky 41144
740-547-XXXX cp


scott curtis July 19, 2019 at 11:49 am

This is the first time I have ever felt compelled to make a formal complaint about any business I have had an interaction with ever. Unfortunately, my recent and ongoing experience with the service department with Garcia Volkswagen of Santa Fe has initiated this correspondence.

In short, I will share with you what has taken place since June 29th, 2019 with my 2010 Volkswagen CC (with 46,000 miles) which I have enjoyed driving for the past two years.

On the evening of the 29th while driving north on I-25 in Santa Fe, my VW CC suddenly lost power. It would turn over but not start. After having my vehicle towed home, I contacted my mechanic who informed me that there was a recall on the fuel pump low pressure module. After looking at my vehicle, my (certified) mechanic determined that the issue was that the vehicle was not getting gas and was more than likely a problem with the fuel pump or possibly the recalled fuel pump module.

Recognizing that a Volkswagen dealer would be my best option to have the service done on the car, I contacted the Santa Fe Garcia Volkswagen dealership’s service department the following day (June 30th) to make an appointment to have the vehicle checked and the recalled part replaced.

At that time I was informed that the earliest they could make an appointment for my car was July 15th which was over two weeks from that date. I was very surprised to have to wait the two weeks for them to have the vehicle checked and was told a loaner vehicle was no option because I did not purchase the vehicle at the dealership. I then felt helpless and stuck.

On Friday July 12th, I had the vehicle towed to the dealership where the tow truck driver dropped off my car and keys and informed the service department of the location of my vehicle for my Monday appointment.

On Monday July 15th, I contacted the dealership to check on the vehicle and “Dave” the service manager informed me that he was unaware that my vehicle was on the lot and that he would look at the vehicle the following day.

Tomorrow will be Friday, July 19th, and despite several attempts to get additional information from the service department, the general manager “Michael”, and any other staff, my vehicle has yet to be looked at by a service technician.

Today, I received my first call from “Dave” who told me that “they would get to the vehicle when they can” and the receptionist added “when people don’t show up for work, cars don’t get fixed.”

From a service standpoint, I have to write that I am completely frustrated with my poor experience with Garcia Volkswagen of Santa Fe. Regardless of the backlog of customers that must be experiencing the same situation, the service from this dealership overall has been deplorable.

This is the second Volkswagen I have owned, and after this experience I will never consider purchasing another one. The vehicle is my only means of transportation and I travel for work, which has made this an unmanageable hardship.

I am not requesting anything other than for my vehicle to be repaired in agreement with the recalled part and returned to me in working condition.

If there is anything you are able to do to assist I would be extremely appreciative.


Scott Curtis


John Duncan June 27, 2019 at 8:07 pm

Dear Sirs: We are the owners of two Golf Rs, a 2016 and 2017. Having paid in excess of 45 K for each, I should like to make a few comments regarding the quality of this supposedly top of the line VW. First, the 2017 is a manual shift, which performs very well. We have driven manual shifts for more than sixty years and this includes Porsches, MB 190SL, Honda Civics, Subaru WRX, VW Dasher, VW Beetle, VW Station wagons, a VW Rabbit and an Audi 4 with no early clutch repair; yet, we had to replace the clutch after only 27,000 miles in this Golf R! Never has this happened on any of the other cars. We do downshift to decelerate on turns and in coming to stops, but we never ride the clutch. We were told that the R has a very sensitive hydraulic clutch, but this is nonsense, and either it is a faulty clutch or bad design. The second problem has been with so called low profile tires. Granted, New England is notorious for pot-holes, but thank goodness we have added wheel and tire insurance! We have had to replace two wheels and tires on the 2017, and two tires and a wheel on the 2016. And to add insult to injury, you have the audacity of a) not even providing a jack in one of the cars, and b) not providing spares for either car, and c) putting forth a mIckey Mouse inflation system which is totally worthless for most catastrophic pot-hole blow outs. How can you put forward a positive face, especially after the diesel scandal, with outrageous performance in one of your premium models!!? If it weren’t for the outstanding service of our dealership in Wellesley, MA, we would race to trade in these cars for a decent Audi or two. Please have the decency to respond to this e-mail. Thank you, John Duncan


Richard D Warnick May 17, 2019 at 9:16 pm

I would like to tell you a story, in 2010 I purchased a 2009 VW New Beetle convertible, Blush Edition, for my wife. It has been a wonderful pleasure vehicle. To put the top up and down you have to lower the windows and the manual says to never leave the top down longer than two weeks at a time. Two weeks ago my wife we4nt for a drive and when she lowered the passenger side rear window to put the top down, the window went down but would not go back up. Now so you don’t think that somehow we wore these windows out, let me tell you we have 4,700 miles on this vehicle, that is less than 5,000 miles in just under 10 years. Today I took the car to Lunde Peoria Volkswagen for an oil change and just left with a bill for$737.37. I can certainly tell you in my opinion, in this case, “VOLKSWAGEN DEFINATELY DOES NOT HAVE A BETTER IDEA.” I FEEL LIKE I GOT SCREWED AND NOT EVEN KISSED.


Joanne Schech April 30, 2019 at 10:11 am

I had a 1996 jetta that was the best car & looks better then the new jettas . why did you change the style ( I would love to have another.) my took mine & recked it 3 x’s. Do you now where I could find one?


Cook December 10, 2018 at 12:03 pm

I have a 2014 VW Tiguan SEL 4 motion with a panoramic roof skylight, when there is a light rain the roof skylight drains work well, when it pour down rains it rains in the car. Dealer will not fix it, they say it is a faulty part and they do not cover it!! $2,700.00 WOW. Great Germen engineering if you like a expensive pool on wheels. I must be crazy as I own four VW vehicles. I will really need to re-conceder another VW vehicle purchase.


FRANCISCO November 5, 2018 at 11:54 am

If you have employees like this at your Volkswagen Chattanooga assembly plant spewing hate like this you should be ashamed of your company you should take action immediately before this reflects on your company


EUgene Broyls July 17, 2018 at 10:56 am

I spend over $1,000 to have the engine fixed when the mechanic climes I had some bad filters.

The manager told me that the front brakes were “jerky” and needed to be replaced.
I told him I had them repaired in January, which was about 9 months earlier so he told me they were still under warranty.

I drove my 2004 Passat W8 with 39,000 miles into the shop and the engine ran OK.

When the mechanic brought me my car the car after he claimed he had repaired the brakes but the engine was now  missing badly. I immediately retrieved the mechanic and he said, without using the computer,  I should drive my car over the weekend and it may “work its problems out” and to bring it back in Monday.

Before I could leave their property the engine light came on I returned and showed this problem to the mechanic, He repeated his previous comment.

When I drove it home the engine light continued to display.

I woke up the next day the light was now “blinking” so I took it to Auto Zone and they used their computer to indicate that there was a bad engine coil on cylinder number 5.

I printed as much as I could and also found as much about the bad coil on my computer about this problem. I took it back to the shop and they replaced the engine coil and my car ran well until this week.

Research on my computer and informed me that CW is aware of these bad engine coils and that I should expect to have another coil problem, as the burn out within a few months.

Well, last week my engine began to run roughly once again so I suspect the bad engine coil has returned.

CW recalled all of the cars between 2001 -2003 for bad engine coils, but they should have also included the 2004 models.

Persistently bad manufactured VW engine coils are the company’s  responsibility not that of the customer’, this is a VW  production problem which they were aware of!!!!!!Persistence bad manufactured VW engine coils are their responsibility not that of the customer’, this is a CW  production problem which they were aware of!!!!!!!


EUgene Broyls July 17, 2018 at 11:03 am

PS I called Volkswagen in Orland Park Ill yesterday. The woman who answered my call told that the representative was busy but leave my name and phone number on his voice mail and he will return my call. That was prior to 5PM and they close at 9PM

After 4 hours I never received a call and today is yet another day and I still have not received a reply from this dealer


Bugger July 19, 2018 at 5:52 pm

Oh bugger!


LIsa May 25, 2018 at 4:17 pm

I would like to state that it is totally unfair to have both VW of America and VW of Canada both say no to a corrosion claim just cause the car had been imported. When this information is not disclosed at time of purchase. I have a 2009 Touareg and due to the back door rusting, i wanted to have it repaired under the 12 year warranty. Both sides can not come to any decision other then i need to suck it up…pardon my words. I would like to know if any one else had this issue and has found a way I can escalate this to someone higher. I was not the one that imported the suv, but am paying the price for it being so. Please Help


Dorothy Ferebee May 21, 2018 at 10:08 am

WOW!! After reading some of these other stories and seeing that nothing is been done about them, I really can’t see any need to report my issues with VW. Problems with my used 2010 Jetta2.5, cutting off while driving and then not wanting to start back up. I had my car at the DARCAR VW of SilverSpring, Md…and after Almost $4000.00 in service cost, the car is still shutting off and not starting. THIS IS TOTALLY UNACCEPTABLE SERVICE!!!
They won’t be getting my business ever again, And think I liked my VW.


Diana November 22, 2017 at 11:05 am

Our 2012 VW passat was considered totaled about 5 weeks ago. Our insurance company has tried to call VW financial numerous times and had to wait over an hour for anyone to pick up. Additionally they were given the incorrect fax number twice, and this fax went to an unmanned queue. When we as the owner tried to call over the last two weeks, we were on hold for about two hours each call and was never connected to a person. Apparently VW does not have an individual assigned to the claim, you are just put into a pool for the next available person to pick up. This is such poor customer service!!!
As for their GAP insurance, appears to be a joke as you have to fill out a number of doXXXXents that you can’t access because you have to get in touch with a person in that department — which never occurred due to the two hour hold wait. Also some of the information requested on the GAP insurance should be retrievable internally not having to bother the owner. We have spoken to other folks in regards to their gap insurance with other makers and it was very transparent to them, not sure why VW has to make it so complicated. We finally had a chat session with Sam C through their customer CARE and they went out of their way and got us on a call the next morning with the right person from finance. Please keep in mind this has been a 4 week journey which has been frustrating and unnecessary. This has caused us to make two additional payments on a vehicle that can not even being used.
While we never had problems with the car, we will never make another VW purchase after this cluster malfunction experience. I also will not recommend anyone to use VW financing or GAP insurance, if you are wanting to buy a VW — you better come with CASH in hand. I really do hope the VP’s, Directors – upper mgmt will read and take some type of quality improvements


Wyatt November 17, 2017 at 9:14 am

I bought a used 2016 Golf GTI with 19,000 miles on it. About 24k it needed a rear main seal which then the dealer installed incorrectly. Again at 25k it needed done and AGAIN at 29k. VW of America didn’t help worth a XXXXX AT ALL. I couldn’t take it to any other dealer after this one had damaged the car and couldn’t fix the issues. They dealer lied about my back up camera being their fault and wanted me to pay. NOW I told them I have a squeak at IDLE AND THEY KEEP THROWING PARTS AT IT. They will not check the belts like I’ve asked and have replaced CV axle and the whee bearings which have nothing to do at idle. VW of America is worthless at helping nor will the dealer listen to my advice. I’ve had the car there more than at home and guess what….this bullXXXXX cost VW a 20 year old(what could’ve been lifetime customer) no more vehicles. It’s my mission to educate everyone to stay away from this bullXXXXX company. I still don’t have my car today and I’m definitely done with VW. ALSO all of this happened within 19k-35k miles. Stay away from VW AND VW of America, thanks for the XXXXXty support.


Eric Heming October 31, 2017 at 2:58 pm

Hanania Automotive Group Jacksonville Fl

I bought two cars from VW of OP, on Sept 19th. I had two cars totaled in Hurricane Irma.

We came in on Sat. Sept the 16th, just looking at cost of a new Tiguan. I had just lost a 2016 Buick Cascada, and a 2010 Ford Escape. My goal was to have my new payment(s) for both cars only be a bit more than I was paying for the Buick.

First thing that went wrong was Keven Francis was rushing to the table , He did not consider doing a Temp Tag vs. a new one while we waited one more day to get the second car totaled out. If we waited until Thursday Sept. the 21st, the very next day after we took delivery of the second car Wed night. This all would have been avoided.

Thursday the 22nd, around lunch time I pulled the tag of the totaled Ford at Viverette’s on Casset and went to the tag place. They told me to go to the dealer since no paperwork had been submitted. When I went to the VW dealership I waited for Lucius to get back from lunch only to be told that there was “no way” I could switch the tags now since this deal was already funded. I did not take that for an answer and had him call to verify.

I think he was upset that he was being made to do the correction but, took copies of my tag, told me to wait about two weeks for the tag and registration and refund.

On Tuesday Oct 3rd, Vince contacted me because he needed something for the Hurricane rebate on one of the cars, He did verify I only got one rebate on the one car? I had paid Internet price on the other. Hum ..did I get a good deal .Anyhow, since he needed this from me I asked him to check on the Tag switch. He said it had not been processed correctly, but he would correct it. He did, and sent me via email a new registration. He too, also confirmed about two weeks for a refund check.

During this time, I had been texting back and forth with Kevin about my disappointment. He showed some concern, but mostly he was interested in the surveys. At one point he stated that the check would be ready by Tues, the 17th When we gave Kevin scores of all 10s on the survey; but did not give high scores to the facility or the paperwork portion of the review, he became upset. He said in a text. “For it all, I get two failed surveys and lost commissions for reasons beyond my control, so we both suffered horribly”. He did go on to say he would help, and apologize, but not sincerely or without mentioning his loss of commission again.

I then stated dealing with Kevin the sales manager on Thursday the 19th , he was really of no help either, I then called Cindy, identified as Mr. Hanania’s EA, on the 25th; she said she would get to the bottom of it, and call me back. She did not. She left the office without letting anyone know she was working on something important. Today is Friday Oct the 27th after 3 PM. I had to call once again.

I was given much misinformation along the way by all involved. The truth is none of this was ever important enough to anyone at the VW or the Automotive Group. To get to the bottom line, what do we need to do to make this customer think we care? Service after the sale is more important to many customers than you may think.

I will be getting this email read by; anyone who I can get to read it, including any and all online reviews, blogs email groups , and other means of publication.

Not a Happy Customer


Gary Anders October 30, 2017 at 9:04 pm

We Purchased our VW CC new had trouble with rust took it to the dealer they took pictures we got an okay scheduled with the body shop took the vehicle in had to rent a car and found out when they repaired that they repaired 4 doors 2 front fenders over 75 percents of the car but denied the main spot on the rear that we were most concerned with and after contacting VW we were told it was declined and they wouldn’t repair it which we feel is a very poor way of doing business when this is all decided from pictures. Now we are ready to buy a new car and don’t feel we were taken care of like the warranty stated so having a hard time going back to Volkswagen.


Jerry Hale Tollett October 26, 2017 at 7:22 pm

Our 2012 VW Passat was taken in to be serviced last week where we bought the car to Village VW of Chattanooga Tennessee. It has 35,000 miles on it. Service department was told the brakes needed cleaning because they squeal when the brakes are applied. After waiting for FOUR hours (and I had an appointment!) was told the car was ready. Service told me they flushed the brake fluid but found nothing wrong with the brakes. I called a couple of days later and and asked for Charlene, who was the service adviser when the car was taken in. She said this was normal! I asked for the manager of service. His name is Jason. He was not in his office and she was going to have him return my call. I waited all day. The next day after 11:30 I called back and asked him why he did not return my call. He said he was busy. TELL ME SOMEONE WHO IS NOT! He told me the problem is normal!! I called customer care and told them what had happened and she put me on hold to get an answer for me. She came back to the phone and said this was normal!! I called a VW dealership in Rhode Island and talked to a service manager and was told what I knew all along, that there IS something that is causing the squeal. NO IT IS NOT NORMAL!!! I tried to find an address for the corporate office of VW but had no luck. I might have been born in the morning but it sure as heck wasn’t YESTERDAY morning!! I have been driving for FIFTY FOUR years and have driven all kind of cars from Cadillac’s, Chevrolet’s, Buick’s, Ford and I could go on and on but I do not need to. NEVER have I EVER driven a car when brakes started squealing was I EVER told, “OH THAT’S NORMAL.” Even the web site for VW states if the noise continues to take it to the dealership. What are you going to do wait until someone gets killed because the brakes did not work before you do something about this!!!!!!!!!!!!!!! I called the manager of Village VW of Chattanooga TN., today and left a message for him to return my call and he never did. Now I know why the service manager Jason did not return my call. You are only as good as your leader. I want something done about these lies I have been told over and over again!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Manuel J Micheo October 17, 2017 at 10:31 am

I am writing in reference to my 2012 VW – CC R-Line. This car has about 84,000 miles in it. I have done all the routine maintenance including changing the oil on the intervals requested by the manufactory.

I have nothing but issues with this car, something to do with the injectors, once it was take care of by the VW dealership here in Richmond, VA.

Another issue was about 2,000 miles ago I have 9 malfunction lights in the car all at once (all to do with airbags, ABS, etc)

Finally about a month ago the car would not start and I have to tow it to the nearest car shop. When they diagnosed what was wrong with it, to my surprise, they basically told me that I have two choices, one is to fix the engine (around $6,000 fix) or to put a brand new engine in the car which will run me about $7,000.

This is the second VW that the engine blow up on me. The first one was a 2001 VW Jetta that the timing belt broke and all the engine parts were damage and I spent about $3500 fixing it.

This time, I have no choice but sell the car as it because I can’t afford to spend that amount of money and I now am obligated to sell the car for maybe $500 and I still owe about $6,000 for the car.

I know that this probably won’t get anywhere but at least I want to express my disappointment on the brand. I am European and I always try to buy European that been either Audi or VW which are the cars that I have always own. Also, I know that my word won’t get that far but I will tell everyone I know to stay away from this brand.

I have own 5 European vehicles, all 3 brand new and 2 used ones. I have had an Audi A3, a VW Toureg, an Audi A4 Avant, a VW Jetta and the last one the VW CC in question, therefore you can see my loyalty to the brand since I do believe these vehicles all look very nice and love driving them, but I can not say the same about the performance and just to clarify, I do take good care of my vehicles.

It is unheard of a car that is only 5 years old and only 84,000 miles in it for the engine to blow up. I called the VW dealership in Richmond, VA and I get “the car is out of warranty, you are on your own…” kind of response.

As I said, this probably will not get anywhere but I am just very disappointed and frustrated with the brand


vlora shala October 13, 2017 at 4:48 pm

i woke up this morning to a flat tire so I called the VW dealership that i bought the car from. I was on hold for 25 minutes and they transferred my call 4 times. 25 minutes later i finally spoke to someone and they informed me that i wasn’t covered under the warranty and that i didn’t have roadside assistance. obviously i needed the tire changed so i asked if they could give me VW roadside assistance number, which at least that part they got correct. i called roadside assistance to just find out not only was i covered under the warranty i also had roadside assistance. some service they provide!!!! they could have pulled my contract up but they didn’t. completely disappointed with the way the dealership and lack of work.


Tyreik Johnson September 25, 2017 at 11:21 am

I brought a 2013 Volkwagen Jetta GLI in September 26, 2016. I am already having problems with the vehicle. First it was the filter which I paid around $400., then it was an sensor problem which I paid $350, both out of pocket. Now its the timing chain, which i found out when i took my car to VW dealership last week, which will cost me $2,600 plus tax to get it fix. My car has only 68,000 miles on it. The warranty I have on the car, the office said they cannot pay it. so it will be pay out of pocket again. which I do not have. I am currently an college student and have a part time job. Now I am unable to attend school and my part time job. I am so disappointed with the runaround with volkwagen. I’m hoping to get help with from volkwagen company on this situation I am having with this vehicle.


John Smith September 18, 2017 at 12:17 pm

I purchased a 2015 EOS with a trial subscription to Sirius XM. Within days I started getting telemarketing calls trying to sell a paid subscription. Apparently VW sells or give customer phone numbers to telemarketers. Sirius XM just settled a class action suit for $35 million over improper and illegal telemarketing. I will not buy another VW unless they uninstall the Sirius XM.


Prestina August 23, 2017 at 8:22 pm

Purchase a 2016 Passat July 2016 within months the brake areas on all four wheels started rusting up. I spoke with my salesmen, then the detail team at the lot and explained to the a brand new car should not have rust in the wheel area like the car is already 10 years old. No one wants to do anything about it . They just said that’s how Volkswagens are. Russell Garceau told me after agreeing with me it makes no sense for that must rust to be there, he wasn’t even going to try to get them replaced for me because he knows they won’t pay for it. So I have a car that is barley 1 year old and the breaks squeal all the time and I have major rust. I have looked at other cars and see that they do not have the same issue. Mine is bad. I should have kept my Chrysler cause the quality of this car parts sucks.


Elaine Mueller August 15, 2017 at 4:06 pm

Just a suggestion….why not start making camper buses again since the selling of rvs have gone up 210% and most cities now and state parks have a length restriction. I think many people would be very interested since going tiny is IN.


carmen smith August 20, 2017 at 10:12 pm

How about bringing back the Karmann Ghia? The return of the Beetle was a big success and I think the Karmann Ghia would also generate a lot of interest in the Coupe or the Convertible. I want one!!!


Liz Lee August 13, 2017 at 10:58 am

I own a 2007 Touareg. I purchased it in October of 2013 from a VW dealer. I grew up in a VW family. Aside from a Ford station wagon the only cars we had were VW’s. We had bugs, rabbit’s, jetta’s, golf’s and I purchased my first brand new car, a white Corrado…loved it! SInce purchasing my 2007 Touareg I have had nothing but problems. In 3 1/2 years I have put $10,500 out of pocket for repairs. VW has picked up a couple repairs also. Recently I had to have a $1,600 repair and 1 month later my car is dead, had to have it towed to VW and they told me it is going to cost another $2,500 to repair. As you can imagine I was “PISSED” I contacted VW of America and they told me they will not do anything for me. I then went back to my Dealership and asked for help from the owner and he offered me 10% off of parts and 15% off of labor, REALLY????? I was not satisfied so the service manager went back to the owner and asked for more help and he said NOPE, I’M DONE TALKING ABOUT THIS ISSUE. It is not a secret that VW has had NUMEROUS ISSUES with the 2007 Touareg’s. At this point with all of the time and money that I have put out, I would have expected for VW to step up and help me out. The dealership has definitely gotten their money back and THEN SOME on this car. They should definitely either pick up the cost of this repair or buy back my car for what I paid. I cannot afford to put one more dollar into this car. It blows me away that after looking at all of the consistant issues I have had over the last 3 1/2 years that they wont step up. I forgot to mention that my issues started the day I drove the car home. It wasn’t shifting right and I was told it was because of the “sport engine”. Well 2 days after that I was back up there and they had to replace the module in the gear shift.

I am SOOOOOOOOO DISGUSTED AND DISAPPOINTED with VW. This last week has been a nightmare for me. I have not slept because of the stress of trying to figure out what to do. I don’t have a car or any money to repair or buy another one. As a result of this I would NEVER EVER purchase another VW, nor would I EVER recommend one. It makes me so sad to have to say that because I have always LOVED my VW cars until this one:)



Ahmed Shujja August 8, 2017 at 12:27 am

Respected Sir/Madam,

Regarding My Polo G.T:
Car number : KA-03-MW-4096
Chassis number : MEXG1560XFT1115381
MILEAGE – 26,138Kms.
My car was given for annual service on the 28th of July 2017 and I had informed them that there was a squeeking sound from the dash-board.

The service officer was Mr.Usmaan Shariff (Ph No. 9900035186), I had called him on the 29th of July 2017, he mentioned that he was unable to detect what the problem was and why the sound was present. On Monday, 31st of July 2017, he mentioned there was a problem with the “APRON” of the car and he also mentioned that the part costed ONLY RS.350 and that it was a minor job and the part would take three working days to arrive from Volkswagen.

It was also mentioned to me by Mr.Usmaan Shraiff and the manager of M/S BANGALORE MOTORS PVT LTD. that it was a “MANUFACTURING DEFECT” and they would repair the car free of cost. I told them to go ahead and fix the problem. But the fact that it was a manufacturing defect disturbed me so i did my research and to my utter disappointment found that it was not a minor problem. I also found that if this part was to be replaced/welded, the resale value of my vehicle would be ZERO, as it would be considered as a damaged car. This defect could have also endangered the life of the occupants of the car in case of a calamity as it is an intergral structural member of the vehicle.

I further informed Volkswagen Customer Care about what i found out. I registered a complaint and Case details are as follows,

Date : 04-08-2017
Case No : CCR93711
Vehicle Registration No : KA03MW4096
Name of the Customer : Mr. Ahemd Shujja
Dealership Name : M/s Volkswagen Rajajinagar
Dealership Location : Bangalore

I then received an email from Volkswagen Customer Care requesting me to connect with the dealer partner “M/S VOLKSWAGEN RAJAJINAGAR” relationship manager Mrs. Usha S at 9787701239 which i promptly did on the 4th of August. She said that she would call and inform me about the progress on my complaint by Saturday(5th August). As i had not received a call until Monday (7th of august), I called her, and she has further requested for another day. I had requested them to send me an email regarding the actual issue and till date i have not received any email or call regarding this.


I am also facing an issue as my insurance is expiring on the 9th of August 2017 midnight. Any lein charges, penalties, will be borne by the Volkswagen Company. I am well aware that the problem with the car is not small hence, they have been avoiding my queries, which is honestly a very big dissapointment from Volkswagen and its partners.

I am facing a lot of inconvinience due to the irresponsible behavior of you and your service provider and also due to the sub-par customer service, I do not have a car for the past 11 days.

I expect some action to be taken immidiately in the next 24hrs. I am awaiting a reply ASAP.

Ahmed Shujja
Bangalore India


Shaun Bragg August 1, 2017 at 9:09 am


I purchased my VW CC Sport November 2009, in 2010 with 30K miles on it the Head Gasket went. The dealership had my vehicle for close to 2 months trying to repair it saying they needed a part from their overseas plant. Finally my vehicle was repaired. I haven’t had any problems until 2016 when the Cam Chain Tensioners failed, which cost me $2,000 to repair as the vehicle was out of warranty. On July 27th my CC wouldn’t start, had towed to the dealership. With 120K miles on the Head Gasket went again, the estimated cost is $5,000.

In the span of 7 years I have THREE MAJOR issues with the car. How does the same MAJOR issue happen twice on the same vehicle.

VW has piss pour craftsmanship. I will never purchase another VW AGAIN.




Angie Crawford July 26, 2017 at 4:05 pm

My Mom has a 2003 Convertible with only 80k miles, she doesn’t drive a lot and bought the car brand new. She’s had issues with the headlights, brake lights, thermostat, water pump and the interior is coming unglued and the convertible top has been replaced. After reading all the post on the internet, I am certain her car has the same issues that several others have had with the valve body and transmission, as well as the interior coming unglued and the headlights. She is 70 years old with Diabetes and Heart problems, my Dad is 70 and recently diagnosed with Cancer. He is a Vietnam Veteran and they are the all American good hard working retired, living on a VERY fixed income with medical bills to top it off. My Mom purchased 3 VW’s, the first in the 60’s and the last two in Jackson MS, in which the last one is the one I’m messaging about. It only has 80K miles on it, and she purchased it brand new. She loves the little blue convertible and treats it like a baby, caring for it and barely driving it a lot. She keeps the oil changed, etc. and the car has started jumping after warmed up with the gears. I’ve read all about this issue and it seems to be an issue with all of them! I called VW of Jackson, MS and they said it would be covered under the 7 year/ 100k mile extended warranty on the Valve Body, because we were told by other places, this is what it is. We are in the year 2017, I have a recording of the lady telling me to bring it in and it would be covered under warranty. I make an appt. and a week later, I pay to have it towed to the dealership to be looked at. I bring it in and get a call that the 7 years is up and the warranty will not cover it. I go by there and talk to them and let them know that Kimber of the Service Dept. told me it would be covered and to tow it in. I did and paid $130, it was an entire week she could have called to say it was not covered and she didn’t. It was in the shop for nearly two weeks and she called to tell me it was not the valve body but the transmission was going out and that was it. I said I believe the transmission is going out because of the faulty tiptronic automatic transmission that is in the car.
A vehicle’s transmission should NOT go out at 80k miles and why is it. She said I don’t know and I will get more details from the mechanic. I think this is TERRIBLE for VW to treat a US Vietnam Veteran with Cancer and a die hard elderly “cool” hippie who loves her little VW convertible with the tag Gru-V, to just tell them your car needs thousands of work because we didn’t build it right. Do you think this is fair. They don’t have the money to fix it and they don’t have the money for a new vehicle.
They paid a fortune for this one new and treated it as they should so that it would last and especially go over 100k miles. I had a Mercedes that was at 200,000 before I sold it and never had issues. They should be ashamed for treating hardworking people this way, who made the decision to purchase from Volkswagen when they could have gotten any car. You should make this right!! I understand VW has had issues and problems but doing the right thing for people is the way to make your name good again. It’s not right to treat someone this way. I believe in being honest and If something that should go wrong, goes wrong and it’s at the mileage, yes, I pay for it to be repaired, but My Mom’s beetle has the interior coming unglued (panels) and that shouldn’t happen…I’ve read so many others are too. The headlights have always had issues, guess what hundreds of post I’m reading…same thing….the top had to be replaced…same thing w/ others, but the TRANSMISSION on a vehicle with less than 80k miles,come on, this is not right..this is an issue with several others and it’s a known issue that VW knows is their fault. Please make this right for my parents. It would not cost you anything but getting great reviews and taking care of a repeat customer who LOVES her little baby blue convertible and who has always done the right thing and been a GREAT honest, loving person and so has my Dad getting Cancer because he was in a war and sprayed with agent orange to fight for his Country. Please make this right for them and get their car repaired. I thank you in advance and PROMISE to spread the word to everyone I know if you do the right thing for them. The car is at Volkswagen of Jackson in Jackson MS now, and their names are Eddie and Linda Comans.
PS today is my Birthday and this would be the BEST gift ever to be able to tell my Mom they are going to repair her car, aka her baby!


Lynn Konior July 13, 2017 at 6:03 pm

I have been having issues with my 2012 VW Jetta stalling for no reason. I have had it into the dealers and other car repair shops and no one seemed to be able to find the issue. The first thing they told me is it was my engine speed sensor, I declined that. Their recommendation is that it is the timing chain. The service manager at the original dealer I bought it at stated that in the 6 years he has been there, he has never seen this as an issue on a 5 cyl Jetta. I am going to ask the dealer that the car is at now (Elgin, IL) if they have reached out to the VW tech line for assistance before I authorize this repair. I am not happy that I will have to pay over $1700 to fix it, and of course it only started happening as soon as my warranty expired. I think that VW should pay for this and it should not have to come out of my pocket! I may just not get it fixed and trade it in on an American car!


Lisa July 11, 2017 at 10:29 pm

VW SUCKS!!!!!! It’s to bad and so sad. I can’t wait to be done with them. I will never buy a VW Again!!!! Every one stay away from Crain VW in Springdale Arkansas Chuck McCulky sales Manager high pressure sales and lies. And cons. All he tried to do is get your name on the dotted line. He would cheat his Grandmother…. I know… I’m his Grandmother. Just a terrible way to make a dollar. I’m going to the big corporation and I suggest we all do the same . I should have known better my grandson Chuck McCulky there drives a corvette not a VW. He works there and wouldn’t even drive one but he sure sold them to his family. We won’t even talk to him anymore. I feel sorry for you all but I got scammed also what hurts worse is that it was by family.


Moneiphae wilson July 5, 2017 at 7:56 pm



curtis posey June 16, 2017 at 4:34 pm




ASHLEY WILSON June 13, 2017 at 11:39 am



Secw May 19, 2017 at 12:58 am

Horrible experience…damage was done to my car at the Waldorf md dealership. Spoke with customer service they called the dealership asked about the issue they stuck to their story that they did not cause the damage and that was it. Now I’m stuck with having to pay for an auto body repair that happened while in the dealerships possession. What a load of crap this is one of the worst experiences I’ve had. I will never purchase another vw nor recommend to anyone


AFZAL D KHAN October 24, 2018 at 5:42 pm

My VW Tiguan LTD 2017 had done 6000 miles miles from Reydel VW dealer in Edison NJ. The Car had sudden accerlation (ON OCT 22, 2018 EVENING ) entering my Garage at back of house and damaged Garage Wall and Much damage to the front of VW Tiguan. It is a leased car and it still 26 months to go out of 36k miles. VW ought to pay to reimburse CAR PLUS GARAGE AND WALL DAMAGE. IT WILL COST FOR TIGUAN REPAIR AND GARAGE WALL REPAIR AT ABOUT $25000. VW HQ IN HERNDON, VA CUSTOMER CARE REP ON CALL 248-754-5000 DID NOT GIVE CASE NUMBER SAYING YOU MUST SIGN A LETTER MAILED TO ANOTHER OFFICE IN AUBURN HILLS, MI 48326 SAYING NO LEGAL COUNSEL HAS BEEN ENGAGE THEN THEY WILL LOOK INTO IT. I TOLD THEM UNLESS THIS ISSUE IS RESOLVED BY NOV 15, 2018, I WILL FILE A LEGAL COUNSEL TO PURSUE MY CASE!


Sandra Rivera May 15, 2017 at 12:07 pm

I bought a 2014 VW Jetta and have had nothing but problems. I recently took it to service because my car is burning coolant. My mechanic told me it’s either leaking from the gasket or I have a crack somewhere. As well as my car backfires. My car smokes everytime I turn it on from the muffler which it shouldn’t be. As well as my engine light has been on probably since I bought the car. Everytime I take it to service all they do is reset and turn off the engine light(which comes back on), and as for the coolant they told me I need to flush it and that there’s nothing wrong with the car?? What does flushing it have to do with it burning??? Im constantly having to refill the reservoir every 3-4 days ( I’ve been doing that for about a year now) which I shouldn’t have to. It’s sad that my mechanic knows more about what’s wrong with my car than your service people. I get nowhere with these people. I’m wasting my time and money.


Judson Bock Sr. April 28, 2017 at 8:01 am

As a 83 year old Senior, I have a comment about your latest advertising showing obvious marital relations in a bouncing VW resulting in children, and then repeating itself several times in different models until you reach the top of your line as far as capacity of people for the vehicle. I am certainly not a prude and enjoy tongue in cheek humor as much as the next person, but this steps over the line. For a company as large and well known as VW, there are only two words that fit this advertising, and that is “BAD TASTE”. I realize advertising agency’s believe in nothing and dismiss “GOOD TASTE” as archaic and only for the prudish, but I happen to disagree with that premise. I also like VW’s and have owned three of them in my 83 years , but if this is what your company has come to as far as trashy, no-class advertising is concerned, I shall never be an owner again. Clean up your act and fire your Agency and I may reconsider. If you think this is a single opinion in the populace, think again.

Judson Bock Sr.
Honey Creek IA 51542

jdbockoldt75 at



Margarete April 28, 2017 at 2:34 am

I had searched and searched for an email address to contact the corporate office. I had no luck. All I could find was a snail mail address. Anyway, I am with everyone else that has posted here about that car commercial. I am glad I am not the only one that thinks this was a boneheaded move by the company. I don’t know how anyone would think this was a good idea. I am glad my son did not see it. I really hope these complaints make it to the corporate office. Even their home page shows stills of scenes from the commercial. This was not the time nor the place for this scenario. I sat here after the commercial was done and I said “holy sh*t”. When I first saw the commercial I thought it was a joke. I then said “please let this be a joke.” Then at the end is when I saw it was not a joke. They seriously need to pull this commercial and they need to get someone else in charge of their advertising ASAP


A St.Germain April 25, 2017 at 1:14 am

The rocking car commercial is not suitable for family tv. It is so inappropriate the channel gets changed just on principal alone. I am very disappointed in the VW brand. I always thought VW was a classy brand and would never use sex to sell.
I intend to inform the show that is sponserd by VW , they are losing viewers because of VW’s poor judgement.


Mykel and Candy Berggren April 27, 2017 at 12:31 am

Latey we’ve noticed the new VW commercial on our local television stations in the Seattle, WA area and became sickened by the corporations decision to produce a lowlife substandard image for Volkswagen with people screwing in the backseat of the car.

Wasn’t it bad enough when you people lied about and created the mpg scandal? Now you have to include a couple of people “getting it on” inside of the VW, over and over again?

We’re saddened by your substandard, standards and the fact that you’re single handedly destroying the name of what once was a brilliant automobile maker…
We’ll never purchase another Volkswagen again!

Mykel and Candy Berggren


Rick Georgesco April 23, 2017 at 11:49 pm

I totally agree with the issue that was brought by many others about your ad with Volkswagen shaking…, etc.(called Volkswagen Commercial for Volkswagen Atlas). I’ve never seen something of such poor taste. Maybe that’s why I choose instead to buy a Mercedes. Why don’t you do a similar ad for Bentley?
I’m wondering who was the idiot that approved this ad.


robert guy April 23, 2017 at 8:54 pm

It is no wander stock has fallen, and vw is getting sued the new commericial with all the vws shaking, do none of the people working at vw have small children. SHAME ON YOU VW.


Stacie reilly April 23, 2017 at 5:37 pm

My husband and I were appalled with the new commercial. I understand the concept but it needs to be done in a different way. All you had to do was have the couple with a new kid each time. Don’t need each car rocking and rolling four times! Ridiculous!

Stacie Reilly


Susan Vaught April 21, 2017 at 12:51 pm

My husband and I were absolutely appalled and disgusted when we saw the new VW commercial. It is in the poorest of taste and because of it we will never purchase any vehicle from this company. Please think of parents having to explain to their children why the car is “shaking”. Shame on VW!


Geoffrey Mulenga April 21, 2017 at 3:40 am

Dear Sir or Madam;
Am a male Zambian requesting for your financial aid to relieve my university outstanding tuition fees for my last semester amounting to $3300 American Currency. Despite having successfully and completed the Double Bachelor major in Criminology and International Relations for three years at Monash Australian University Campus based in South Africa, I have not yet graduated due to the fact as mentioned above. Unfortunately, I cannot find any employment as ones placement is highly determined by the university results. Furthermore, this has doomed my passion to my academic progression such as pursuing Master Degree in Human Rights were my interest in advocating for the voiceless lies high. For that, I would be grateful if your establishment extended your helping hand to me faced with educational barriers through financial hurdles.
I thank you for your time and consideration and remain ready to providing you with more doXXXXents regarding facilitation of the requested matter.
Respectfully yours
Geoffrey Mulenga


Trish Sweet April 18, 2017 at 11:50 pm

I never comment on commercials that I see but I had too on this one. thinking bout the birds and the bees and the flowers in the trees, I am 69 years old, and just loved it, it is one of the best ads I have seen in a long time.
Great job too all, give that person a raise.
Thanks for listening, Trish


Kim April 20, 2017 at 3:09 pm

I found this website because I wanted to complain about the same ad (I have only once before felt compelled to complain about an ad). While this ad might be slightly cute/clever/entertaining, it is definitely not appropriate before 10pm. This is not an appropriate ad for an audience that includes children. It routinely came on when watching sports with my 8, 10 and 12-year old children well before 10 pm. I had to change the channel. I simply should not have to worry about explaining the ‘birds and bees’ to my kids when all we want to do is enjoy watching sports together. Fine for when children should not be watching tv, but vw should know that kids watch sports during prime time and keep this ad off the airwaves then. I have talked to other parents who immediately knew the ad I was talking about and felt the same way. Our kids are bombarded with garbage constantly, can’t we watch sports in peace? (Most importantly while any publicity may be good publicity; this ad definitely does not make me want to buy a vw–purportedly the whole purpose of advertising.)


Rick Georgesco April 23, 2017 at 11:52 pm

I’m wondering why you like that ad, it’s cheesy and stupid!


Joshua March 26, 2017 at 8:28 pm

I am utterly disgusted by my local dealership here in Corona, CA. On Thursday, 3/16/17 I brought my car in to repair at CardinaleWay Volkswagen in Corona for a faulty ignition switch. My key would not come out and was left in the on position. The only way to turn the car off was to disconnect the battery and remove the fuel pump fuse. Also my car was unlocked since I could not lock it due to my key stuck in the ignition. 8 days go by and the day is Friday, 3/24/17 and I received a call from the dealer at 8 am stating that my car was stolen from the lot. (Car was in the service bay) At the end of the phone call I ask, “Were my keys still in the ignition?” The man replied saying, “Yes the key was still in the ignition and the car was unlocked BUT the fuse was out and the battery disconnected. Only you and a few people know how to start it.” Something seemed fishy.

I then went in to the dealership same day (3/24/17) and the service guy Sal said the last time they saw the car was Wednesday night (3/22/17), but they never informed me of my stolen vehicle until 2 DAYS LATER.

Now I am in a rut. They stated that they will not help me in anyway nor pay for what my cars worth. Same goes with their insurance, or so I’ve been told by one of the dealerships employees. They admitted to leaving my keys in the ignition and that my car was unlocked. Isn’t this Gross Negligence? Also don’t they have a Garage Keepers Legal Liability Insurance in cases like this? I am a college student and I also work for the City of Newport Beach here in Southern California. I need a vehicle and this whole ordeal is a nightmare.
I am in the process of getting legal information so I can go to court.
Any insight on what to do would be very beneficial.


Jim Baker March 13, 2017 at 4:23 pm

Over a year ago i received a recall notice for the takata air bag issue and every sense i cannot get any information on when this bag will be changed. Note; The car is a 2013 EOS and i reside in the hot and humid climate of Florida. My question is why a big corporation like yours cannot get any information on when the bags will be available? I think you should be embarrassed that not you cannot service your customers in light of all your other current issues.

Please note that I also had a Ford with the same issue and they were able to address the problem and change the bag 6 months ago. Evidently they have a better leadership and know that customer satisfaction is paramount to success and they would not accept excuses from the manufacturer.

I would like a reply if you can



Rebecca January 9, 2017 at 9:06 am

My husband and I was at the Lee’s Summit Volkswagen on Saturday and I have never been treated like that before the sales Lady was fine but as for the rest of her boss’s that was a different story my husband overheated them saying these people are a joke ,that ganged up on us in the end there rudeness was uncalled for trying to get me in a car that I had told them the payments are to high more less said that my car was a piece of junk which it’s not I have a nice Lincoln town car well taken care off tryed to get me to test drive a SUV thay had just got in that high mileage and need survice dirty inside an out I won’t to look at jeeps thay had won’t not even let me see one the jetia thay could get me into I figured up the payments on it I was going to be paying for to of them in the end a 100 present mark up very unhappy will never look a Volkswagen ever again


Odell Best December 28, 2016 at 7:48 pm

I am writing to share my total disgust with the way our situation is being handled. We currently have a 2013 Leased Jetta with 73,000 miles. The car has been taken for regular oil changes like clockwork. Right before Christmas, I drive the car to work and it cut off as soon as I got to the parking lot. It was towed to the dealership in Fredericksburg VA. I was told that the car would need a new engine and can’t understand why a 2013 would require an entire new engine. When I contacted VW of America, they said that they would see what they could do to help only to turn around and say there was nothing they are willing to do because the car is 12,000 miles over the trans warranty. It seems more like a manufacturer issue to me and they are refusing to offer any solution other than me purchasing an $15,739 engine. My family and I have been customers for over 10 years, I am appalled by the way you treat your loyal customers. Can you offer any other solution?


Lorraine Kane December 17, 2016 at 11:30 am

I purchased a new white diesel Volkswagen in OCT 2013. I was very pleased with the car until the scandal..I watched the news on the update of Volkswagen and as soon as it was finalized by the judge I went to the dealership to get this problem resolved. This was Oct 2016.
Well this is where my nightmare started. I knew I had to get another car so I started looking around and no other car dealership wanted to deal with this mess…This is why I went back to Volkswagen…I had no complaints with the car I had so I decided I was going to get another Jetta ..Did the research on line and came across a dealership that had the best internet price and that happen to be Orange Park Volkswagen Dealership in Jacksonville FL. The price was $26000.and it is a Jetta SEL black beautiful car..I had a balance on my white scandal car of $8000. Well I was informed if I got into a wreck with the diesel car I would not get a any lawsuit money and it would be my lost..I had thought at the moment the car exchange would be complete..I take the new one and the diesel was left with the dealership..Not so..I was in the dealership for 6 to 8 hours and no one was telling me why I was there so long..I have a 782 credit score and never had problems purchasing anything..Finally the loan officer told me I am having issues trying to get you credit and I said ” I do not understand my score is high”… Your income is not enough..Well I am a widow on Social security and I work Part time to supplement my income and they knew that when I filled out the application. At that moment the Volkswagen dealership was telling me I had to continue to make my old car payment while they keep it and make a new car payment too. But no fret this will be resolved by the end of the year..This was the only way you are getting your money you have to own your old car.. I was not putting any money down because I was getting money from the lawsuit. I also need to have 2 insurance policies for each car. I went into into the car dealership by myself and that was a big mistake..I had thought I would stop polluting the air and jump ahead of the crowd. Wrong! The dealership got a bank that approved the new car payment with no money down and the bank agreed to defer 3 month payment until Volkswagen gave me my law suit money. I submitted my doXXXXents on Oct 3 and they were finalized Nov 6. As of today I got nothing but the run around and lie after lie from the dealership to the claim department..My first payment is Jan 1 $546 for the new car along with the diesel $220. which I do not have along with 2 ins payments..I make phone cars daily to the claim department of Volkswagen and they inform me you are not the only customer..The Orange Park Dealership will not give me any solution but just talk..My friend called today to be my mouth piece because when I call nobody answers except the switchboard operator..This was the biggest mistake in my life and I am 61.


Beth Spurlock December 8, 2016 at 10:01 am

Mr. Baron:

My husband and I have been very disappointed with the manner in which our situation has been handled. We came to your establishment trying to figure out what needed to be done for this Volkswagen buyback program due to the lawsuit filed against Volkswagen. Our salesman helped us complete the paperwork, submitted it and indicated that it would take only a couple weeks for this all to come to conclusion, we would have money in hand and return the Jetta to the dealership. We were looking in purchasing another vehicle but would have waited until we had the check in hand and the papers to bring back the Jetta if we had known it would not be handled in a couple of weeks as we were told by your sales person. So we bought another vehicle a 2016 Passat with the impression that it would only take a couple of weeks to get the paperwork taken care of. Well I am now making the first payment on the Passat and have a payment coming up on the Jetta and have yet to receive anything from Volkswagen forwarding a check or papers to return the Jetta to the dealership. I will also be making a second insurance payment for a car that we are not even driving because everything is still hanging. I feel your sales person misinformed us and mislead us just to make a sale on another vehicle and get the commission. My husband has tried contacting him about getting remote start on the Passat and has yet to receive a response from him. I do not know if this is normally the way you run a business, but I would never recommend that anyone buy a Volkswagen based on how we have been treated. Yes you provided checks to make the first payment on the Passat due to the lack of conclusion of this matter, but we are stuck paying duplicate insurance premiums due to the fact that we still have the Jetta in our possession. This entire situation and fault fall on Volkswagen as we were perfectly happy with our Jetta and had no intention of purchasing another vehicle until this whole lawsuit came about. I am not certain if there is anything that we can legally do at this point but I am certainly going to be looking into it and speaking with attorneys. This situation has put a financial burden on us that was unnecessary if your sales person had been honest and forthright about the REAL amount of time it would take to complete the buyback program, instead of misinforming us in order to make another sale. To say the least I did not expect to be treated this way by a company that had already been punished for their underhanded way of doing business.


Cullen Herget November 16, 2016 at 3:01 pm

I own a 2012 VW Turbo Bug and 2 weeks ago with only 32 thousand miles on the vehicle the clutch gave out on the car … no signs of problems with the clutch prior to it happening .. even he morning it happened I got on highway drove about 20 minutes and parked car then when I left my destination I got on main road going thru 2 stop lights and clutch went out! I called dealership where we bought the car… after explaining the situation we were told have it towed to us Mike Razor in Lafayette Indiana and if it is the transmission it is covered but if not it won’t be covered. We went to pick car up they charged over 3,000 dollars with no explanation as to how it happened other than clutch was fried….. husband explained I am not a mechanic however I do all the service on our cars and I know if there
if issues with clutch it would have shown signs prior to this happening which was on a
Monday … he drove the car two times the Saturday before that 2 times and there was no problems at all. 2013 car with only 32,000 miles on it is not right and to top it off no explanation from service department or person that worked on the car so we could make sure in nine months from now we are not there again with their hand out for 3 thousand dollars!!!! Please advise!!!! asap!!!! we have owned 6 VW vehicles and this needs to be resolved.


Energilia Lopez August 24, 2016 at 7:21 am

Ref: Case# 160968255.

The reason for this letter is to vent my feelings towards your company and the way you handled my situation. On or about September 2014 I visited one of your dealers and I acquired a Volkswagen cc. I liked the fact that the car was certified and I was assured that they were inspected and that they were in an excellent condition. (I am using the were word because that night I left the dealer with two cars). The next day, my cc had to be towed to the dealer cause I the car broke down in the middle of a very busy street; it had to be towed. Two weeks later, again, the car was back in the dealer. The visits to the dealer has been very common with my cc . The warranty is about to expire and I am concern that this car may continue giving me trouble and I am going to be unprotected as the warranty is about to expire. I contacted Volkswagen hoping to find a hand that can help me with this cause this car is a lemon car due to the times it has been broken. However, the only remedy I received from your company is a 10% discoutn in a new car.
This offer resounded in my ears all night because I was expecting more from you, more respect toward your clients. This shows that you are only trying to make another sale. You forgot what I have gone thru with this car, that was supposed to be certified and in an excellent condition. This is very disappointing. I hope you can reconsider your offer and see if you can show some concern and care for some one that trusted you.

Thank you,


Gene Homan August 15, 2016 at 11:17 am

Request re diesel settlement:
My understanding is that the buyback will be a check. Please give us a choice of check or trade in allowance. Without the trade in we get a big sales tax payment.
Thanks for listening.


Antanette Copeland May 25, 2016 at 3:53 pm

I can not believe the nerve and the unethical practices of Jim Ellis Volkswagen, located at
5901 Peachtree Blvd, Atlanta, GA 30341, Phone:(770) 458-6811, general manager (Scott Johnson), service manager (Todd Mann) and service advisor (Scott Croston)! They’ve had my daughter’s 2013 VW cc in their service department for over a month and what’s worse is my GPS tracker I have installed on my car (which they didn’t know was there) has recorded my car being in locations outside the dealership during odd hours and non-business days! When I brought the issue to the general manager and the service manager and provided them with screenshots of every GPS location in question, they had the audacity to say, “Your GPS device is flawed”. No, their professional ethics are what’s flawed! Their reasoning for the GPS being flawed was they claim my car has only added 6 miles since its’ been at their dealership. My question to them was, “Don’t you think a skilled mechanic can change the mileage on a car?” They stated that couldn’t happen because there is no way they would be able to go in and make that type of change. So I called another VW service department and asked if the mileage can be changed on the make and model of my car. The mechanic stated that it’s illegal to do so, but it can be done. So if someone is dishonest enough to take a vehicle and misuse it for their personal use for several days, what makes you think they won’t change the mileage on a car?! And here’s the kicker: Since I brought this issue of my GPS tracker picking up suspicious activity, my car hasn’t moved from the dealership location one time! Hmmm, that’s peculiar. I spent 25 years serving my country in the U.S. Army and I know what right looks like! I don’t appreciate being taken advantage of or disrespected by anyone. Nor do I expect anyone to treat my property as such. I work hard for what I have and I expect to be treated with dignity and respect when conducting business, especially from such a reputable business! When and if I am not satisfied with the service I have received and I’ve exhausted all measures of remedying the problem to no avail, you leave me no choice but to come out fighting for my rights as a customer! This is step 1.


Ben Fulco April 26, 2016 at 11:03 am

Hey Guys, I need to wait 3 more months to find out about my TDI. I thought VW was going to get this issue resolved fast. The only thing you are doing by dragging your feet is making me not want another VW. At this point in my thoughts you have successfully made my mind up for me and I thank you for that.



Celestine Jones October 30, 2015 at 2:00 pm

I recently purchased a 2014 Volkswagen CC from Auto barn Volkswagen on Irving park road. I was told that it had under carriage damage and it was fixed. Mr. Jennings alleged it was fixed. Well I brought car In for strange loud noise when starting in first two weeks of purchasing. Service told me it was normal. So as a couple weeks passed I contacted Volkswagen back same result thats normal as they say. Now I’m back Talking with service now I have to pay. The motor is not attached now Volkswagen saying I did the damages. So I see representing that sold me the car(Mr. Jennings on 5300 w. Irving Park Road). Basically he’s like you are grown and there’s nothing we can do. I just purchased this Volkswagen CC 4 months ago barely. And I already have too pay for repairs. Sales representative never checked into service to see have I continually been in for repairs. Basically he said your grown figure it out. See you. …I’m upset cause when you were trying to sell it you were polite. Now you are disrespectful and degrading to a customer now since you sold the vehicle. I’m contacting corporate cause this is bad business to customers.


Peggy cooper/Kim Calvert October 9, 2015 at 4:35 pm

It’s now Friday and as usual no reply to my comment.


Peggy cooper/Kim Calvert October 5, 2015 at 7:26 pm

I’m so upset about the service my daughter has received from Hatfield Volkswagen Kim put her car in service depth to get the AC repaired be a use she was moving to FL after a month the a was not repaired and she had to have the car jumped three times and she ended up having it towed to another dealer Mark in the repair dept. Recommended . I called Mark and he assured me he would get back to me with an answer about what they would do to help Kim. No call until I called saying I was writing better business bureau. Mark said he was dealing with a dealership they owned in FL anyway it is a long story and I gave advised her to get an attorney. I would like to say we have had a BMW and this was my car which only had one owner that was my son. I really love Volkswagen and had one of the first beatles47 years ago. I feel Hatfield has given you Abad reputation. I hope you will help my daughter if it’s only to return her 3800.00. Thank you. Peggy


khrys September 24, 2015 at 1:46 pm

September 24, 2015
Paul Miller Volkswagen
118 Morristown Rd
Bernardsville, NJ 07924

Dear Paul Miller Volkswagen,
I’m taking the time out of my busy day to write this to let Paul Miller Volkswagen how upset I am with salesman who assisted me.
I just recently purchased my first car a gorgeous 2012 CC sport here back in June of 2015, I drove 2 ½ hours away to get this car. I’m furious that the sales man helping me told me, my car can take regular unleaded gas, when it takes premium only. I was aware that the inside by the gas cap said premium only but that’s why I asked the salesman. Does it really need the premium gas?
The salesman knew I wanted a car that takes regular gas not premium, it would have been a deal breaker. (This is main reason why I chose a VW car instead of an Audi) I cannot afford to put premium gas in my car every week, I have an hour commute to work, don’t have a high paying salary job, that is why I wanted a car that takes regular. I’m so upset that someone who is supposed to help me buying a car, rather lie to me so I can by the car and mess the car up.
It really makes me think that it’s all about the money with your car salesman. I have a son that just turned two years old who drives with me every morning, what if something bad could have happened?!
I had to call Volkswagen in Mohegan Lake to find out it ONLY takes premium gas and that regular gas can be very harmful to my car and tell me in detail why I should only put premium gas in my car. I wish I would have went to the car dealership 15 minute vs the 2 ½ hours away who tells me false information.
Now I have two take off from work to bring my car to dealership to get checked out because the check engine light keeps coming on. The gentleman I spoke with over the phone from Mohegan Volkswagen said its most likely because I was putting regular gas in my car vs premium but to still bring it to make sure everything is okay.
So not only did Paul Miller Volkswagen not send me the registration with my license plate which was a major inconvenience but they also lie to their customers. I would not recommend Paul Miller Volkswagen to anybody ever! I don’t appreciate people being dishonest with me, especially because I’m making a pretty big purchase it’s not like I was buying a pair of shoes or a jacket.

Thank you so much Paul Miller Volkswagen!


Chris Stacy March 24, 2017 at 9:26 am

Has anyone had a reply from VW about your complaints or questions?


Charlene April 1, 2015 at 2:58 pm

I have a 2009 VW and the Power Steering lock up 2X took the car in to be fix they said the warranty was up so I had to pay. This should have never happen on 6 year car with 37,270 miles. I paid $1,772.33. I called VW Customer Care if this could be covered under a recall. NO! they said. I will NEVER BUY A VW AGAIN!!!!! Power Steering should not lock on 37,270 miles 6 year old car. This should ONLY happen on CARS that are over 50,000 miles. I had the Power Steering done on March 30th, 2015. Brandon Tampa FL. I am telling everyone not to buy a VW.


David Beck November 13, 2014 at 5:26 pm

I have wondering if your designers have thought about bringing back an up dated “Karmann Ghia” w/ AWD. I never had the honor of owning one, they were a very sporty looking car, and the rebuilt costoms are awesome. I think the new electric turbo dielsel would just the right engine.


Claudia Varias October 30, 2014 at 3:20 pm

In addition to my previous post I neglected to mention that
the right tear window has not worked since 2006. I did take it VW for recalls that they fixed but the window was not covered. Also wanted to add to the latest problems that the left side drivers headlight went out!!!
Totally fed up VW Passat owner


Claudia Varias October 30, 2014 at 2:50 pm

I bought a 2004 Passat new.This car has had nothing but problems since I purchased it.
Within 9 months the check engine light was going on. 2006 I was stranded on the highway in Connecticut when the warning light do not drive came on. It has an oil sludge promblem has been fixed twice 2006 and 2008. After that in 2013 the steering wheel was locking and had to have that fixed out of pocket. Of course other than the time in 2006 since it was no longer under warranty I have had to pay for all repairs.2014 the whole cover underneather the engine came off. The latest problem was October 25 while driving the stop engine check manual came on!!! It is now in the garage again. The sad part is it only has 35k miles on it.
I have a 1992 Volvo with 74k miles 22 years old and is 100% safer than my 10year old volkswagen. I have owned BMW, Mercedes all much more reliablevehicles with excellent customer service. Unlike Volkswagen who has no regard for their customers. I will never, ever buy a Volkswagen.This car is the biggest LEMON in the Volkswagen Basket.


STEVE September 6, 2014 at 12:33 am

I feel sorry for everybody here!
V.W. does not give a S— about the American market! plain an simple we are always 5 years behind Europe getting any products here, And VW is kissing Chinas ass right now!

All we American’s hear are promises, promises, promises but all we get are LIES, LIES, LIES from V.W.!!!!! SAD

Pissed off V.W. owner


Terri Davis February 14, 2017 at 10:34 pm

Yes I agree, my husband and I went to nashua today as we received an email from the business manager Caitlin and she called me back and said they were running all kinds of new programs for loyal customers and that she was positive that they could help us get out of our lease to lower our payments. Well everytime we try to its the same bull story from Steve the finance manager about my credit with this that and the other thing. My husband and I lit into them both today and told them we would never be back, I do not recommend the nashua new hampshire vw dealership at all, they are manipulating, and rude and discriminatory towards their customers. As soon as we can get out of our lease we will do it….DO NOT BUY A CAR FROM THEM, THEY LIE LIE LIE AS WELL…


Xolile Dlepu August 13, 2014 at 10:27 am

My GTI Golf 6, 2009 model has been seating and collecting dust from 1 dealer(1.5 month in queenstown dealer) to another, now its been collecting dust at Baron Culemborg in Cape Town for 2 months.No one cares, the principal dealer, vwsa does not give a damn,they are privately owned dealers and so forth.How can there be no one who monitors these delears,they treat customers like XXXXX or maybe its a racial thing, so disappointed.So let down by vw brand.Car came back after engine repairs with lose bolts, missing bolts, no gasket( white sealer used).Worst is the waste gate component that is missing from the turbocharger,and they want me to claim from my insurance for turbo charger cause chance are it was stolen when the car was with me and yet the car had to be in and out of a dealer as after the initial repairs it was given to me with a dead battery, had to drive over 700km’s on such conditions,was driving it in and out of a dealer without the waste gate.Poor workmanship, ignorance and incompetency.
vw is really doing me wrong, and this behaviour is not on and no one is helping.


Norman pompey July 23, 2014 at 8:53 pm

I bought a VW Eos it broke down the transmission went out and now VW has told me that after four attempts they can’t fix it and i am just XXXXX out of luck they refuse to fix my car or help do anything for it they put it in their lot for over 60 days without putting the extra 20 pounds of air in my tires now I have flat spots in my tires and they refused to give me new tires VW has done me wrong and every aspect . The car also had prior problems with the transmission and they did not reveal that to me or Carfax or to me. This is my retirement car. And there are more things wrong with it i’m just hoping that someone at corporate will see this and wonder what’s going on with this car they have treated me bad with disrespect and I don’t think that’s right


William Koppelmann March 14, 2014 at 4:46 pm

My wife and kids were just sent back out of the Volkswagen dealership our Routan minivan that is extremely dangerous. The minivan has been brought into the dealership over a dozen times for various problems that cannot be fixed completely. Most recently the third time for ECU issues. The vehicle has been nothing but problems since it was purchased new less than 4 years ago. I can’t believe the dealership will send my wife and kids out in a dangerous car. I’m sure you would not your family to be put in this same situation. Very disappointed.


tracey July 26, 2016 at 1:38 am

Oh where to begin….I bought a 2009 VW Routan in 2013. 6 months later the transmission went out. The warranty company made it a nightmare getting another one. Which was a used one with 60,000 plus miles on it. The dealer had my van for 2 months because of the warrenty company looking for a transmission. A year later that transmission also went out. That time I took the money and bought one from a junk yard. It only had like 32,000 miles. Last August there was a recall on the ignition switch. The dealer changed it. But since then there have been numerous times when it willnot start. There is no rhyme or reasoning for it. I have had it at the dealer for 10 or so days with no luck. The van always started for them. Ive asked if they’d just change the ignition switch again. Who knows, maybe thats it. Since they’ve not had anyone else with the same issue they dont feel thats the problem. Ive bought a new battery and alternator in the same week, but no luck.. still has had times where it won’t start. Both Saturday and Sunday this past weekend I was stuck in the horrible heat waiting and praying that it would start. I think VW should do whatever necessary to resolve this no charge. I still have 2 years of payments on it.


Maat Marshal March 9, 2014 at 5:22 pm

At the end of your television commercials for Volkswagen, a voice announces “Volkswagen, Das Auto”.

Not only is that person’s voice is extremely irritating, using the German word for “Das” for “the” will turn off many prospective buyers given the horrendous history of Germany under the regime of Adolph Hitler and the millions of people slaughtered, not only Jews, which will never be forgotten.


Norman pompey July 23, 2014 at 10:10 pm

This is Norman Pompey even though the W is doing me wrong you need to get your facts straight did you know that Ford help VW develop their car


Makk Milazo June 20, 2017 at 2:53 pm

This is in Re: the word Days Auto. I fail to see why the use of “Das” has any inappropriate meaning to discriminate or downplay the tragedy that took place under Hitler”s regime., but get OVER IT & MOVE ON!!! It’s people like yourself that’s keeping the fire going, by breading hatred. It’s not the German people that caused that pain, and they to were helpless although there were some who risk their lives and that of their families to hide the Jewish people and even died. What happens in the past should remain in the past, and only be as a remainder so it will never be to come about again. Germany has learned ( even because of the United States of America) they now have Demo racy! As the U.S. has with Slavery, although there are a certain few that haven’t, lucky for us those won’t be in charge.


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