Universal Studios Florida Corporate Office - Corporate Office HQ

Universal Studios Florida Corporate Office

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Universal Studios Florida Corporate Office Address

Universal Orlando Resort, Inc.
1000 Universal Studios Plaza
Orlando, Florida 32819

Contact Universal Studios Florida

Phone Number: (407) 363-8000
Fax Number: (407) 224-3346
Website: https://www.universalorlando.com/Theme-Parks/Universal-Studios-Florida.aspx
Email: Email Universal Studios Florida

Universal Studios Florida Facts

Founder: Collaberation between Universal Studios and The Blackstone Group
Date Founded: 1990
Founding Location: Orlando, Florida
Number of Employees: 2500

Universal Studios Florida Executives

CEO: William A. Davis
CFO: Tracey L. Stockwell
COO: William Davis

Universal Studios Florida History

Universal Studios Globe Logo

Universal Studios Florida, sometimes called Universal Studios Orlando, was founded in 1982. Originally designed by the Universal Studios movie company to be an active working movie set and theme park, which would allow visitors to see how movies are made “behind the scenes.” However, in 1986, co-founder of the park, Steven Spielberg, believed that they could compete with Disney World if they designed a theme park from the ground up.

Universal Studios Florida Citywalk

The theme park officially opened in July of 1990. Universal Studios Florida designs roller coaster rides, water rides, and animated fantasy rides mostly based on popular movies from their own library, however, they are not above using licensed characters from other studios such as Men in Black and The Simpsons.

Universal Studios Florida Entrance In February 2019, leaked documents showed that Universal intended to copy one of Disney’s most profitable theme’s- Mario Kart or Super Mario World.

A family from Guatemala sued Universal in 2018 for having warning signs only posted in English after the father had a heart attack on the Skull Island Adventure ride in 2016.

Universal Studios Florida, like the one in Hollywood, is owned by NBC Universal Company. The theme park is the 8th most visited park in the US and the 16th most visited park in the world, with 7.06 million guests in 2013.

Universal Studios Florida Sign

Universal Studios Florida FAQs

Question 1: What is the phone number for Universal Studios Florida?
Answer 1: The phone number for Universal Studios Florida is (407) 363-8000.

Question 2: Who is the CEO of Universal Studios Florida?
Answer 2: The CEO of Universal Studios Florida is William A. Davis.

Question 3: Who founded Universal Studios Florida?
Answer 3: Universal Studios Florida was founded by Collaberation between Universal Studios and The Blackstone Group in 1990.

{ 15 comments… read them below or add one }

Theresa Jarski May 14, 2019 at 7:23 pm

please can someone get back to me. I was just at universal on Monday May 6,2019. My family had to save for a few years in order to go. we all have average jobs and can’t afford to just go there. What was suppose to be a family trip turned into a nightmare. the tickets cost $170 for both parks and I believe $165 for children 3 and up.. it cost us a total of 1,175 Not cheap. Well my 2 younger grand children 3 and 5 could not go on hardly anything. the 3 year old only went on 3 rides after time and time again being turned away. He had so many melt downs cause he couldn’t ride anything. Not to ruin everyone’s day I ended up going from store to store and spent my time on line to see the characters. Spending money in most of the stores to keep him happy and buying countless numbers of photos to keep him busy. We all ended up leaving early due to the fact that it was just to much aggravation. I was so disappointed I didn’t get to go on any of the rides and spent way more money then I anticipated. Ifeel that you should have a better system and not charge for children under 40 inches tall. It is a shame I was so excited to go and see the harry potter stuff and never even got to see any of it. all that money to walk around in the hot sun and not even get to enjoy anything. I just think it is very sad. My family would of waited another year till the kids were a little taller to go. I just think it was a shame. It is not like we have the money to go all the time or even every few years it was just not what I expected.. please get back to me and thanks for your time.


Tija Martin April 14, 2019 at 1:00 pm

Sent 2019-04-14 12:38:10.000:

I ordered a package online for a 6 night stay at the cocoa key resort starting 3/22/19- 3-28-19 also bought 4 of the four day park passes. We drove all the way from michigan in a car with 2 adult and 2 kids to Florida. We reached the hotel around 630 pm. I went to check in and am told the 1850 i had already paid there was another 250.00 in fees and it still wouldnt include parking nor would it include breakfast. So I am told to call universal studio and see what they can do to place us else where. Well I questioned about a refund because they stated there were no openeings due to it being spring break. Than they told me if I did the refund it would take 3-5 weeks.so so I said I cant do that I spent almost all money on this trip we wont have anywhere to go. So I said I guess ill just eat the fees thank you for your time. I go into re check in and pay the 250.00 at coco key resort and am told me reservations were canceled, that we had no where to stay or go. With 2 kids. So we battled and sat in the car for management to find us a room for one night. But still offered all passes for four days. We reserved 6 days not 1. It was 1130pm 40 hours being stuck in the car to be told they finally found us a room but check out was 11am. The manager was nice she said its not fair for the kids not to be able to go to the park at least for one day so she gave us 1 out 4 days to go to the park. She also gave us gift cards out of the refund we were being returned. The hotel for the one night because of someone elses mistake was also taken out of my refund. This was 3/22/19 when the rest of the refund of 915 was suppose to be refunded back to me. I was told it would take no more than 7 days by management than at the end of conversation she stated she was going to have the financial lady expedite our refund so we will get it faster on my debit card. It is now 4/14/19 and have not recieved a dime. I know it does not take that long for a refund that is basically a cash refund. Funny orlando could take money immediately but cant give it back. Universal studios you dont understand the mental exhaustion you have caused us and the vacation that was ruined and had to disappoint the kids and drive another 26 hrs home. We called 4/3/19 and talked with another employee and he stated that wr should have that money at the latest today but he is pretty sure it would not take that long it would come in before that. Well I still have not recieved my refund this is horrible and never have I been treated this way. Cocoa keys sgould have been made to drop theae extra charges that they did not warn us about until after is was paid for and in little fine print with paperwork we had to print out. But cocoa keys said it was up to universal studios to approve that, than universal Studios tells me and my husband they cant approve that its up to the hotel. This was a total nightmare and will never waste our money on this place again. I am also writting corporate in reguards to this horrible trip and the fact that I still have yet to recieve my refund and we are in the 4th week now.


Blanca Reyes February 15, 2019 at 4:39 pm

I am from Austin, Texas and taking a trip to Orlando on March 15, 2019. On February 14, 2019, I bought tickets online for Hollywood Studios through Expedia intending to book them for March 16, 2019. I accidentally bought tickets for February 16, 2019. I immediately realized the mistake and was not able to go back and correct the date.

I called Expedia. It took about 5 minutes to get in touch with representative. The representative said they would escalate and would get back with me within 2hrs. I called Expedia again 3hrs later. They told me they have no means of contacting Universal Studios. Their only option was an email. They escalated and would get back with me.
I received an email from Expedia on February 15, 2019 stating they advocated my case with Universal Studios Orlando US but due to their policy regarding changes, they have denied my request to change the date. My reservation is non-refundable and they do not have a cancel or change policy. So now my credit card will be charged $862.62 for tickets I will not be able to use . I am a single mom. This is heartless. Where is the integrity in this. Isn’t integrity in your mission statement?


Stephany Gustavson September 13, 2018 at 3:48 pm

Attn: Karen Irwin and any other staff that is directly involved with ticket/annual pass sales.

In previous years with Universal if you had a premier pass and if the pass holder did not want/or was unable to go to HHN the ticket could be transferred over to another person. HHN is part of the premier services that you get when you purchase that annual pass. In my case, I have a child that does not like HHN and does not want to go. I should be able to use that 1 night pass for anyone since it is a part of the package that I paid for. Now I will have to pay for my significant other to go to HHN when I have a perfectly good ticket to use? It just seems that more and more the parks are not thinking about their customers but thinking of more ways to limited their experience and take more money. Not a happy customer. It is not like I want someone else to use her pass to get into the park, I just want to be able to use the HHN that she will not use. Thank you.


dora daly August 29, 2018 at 5:32 pm

I would like to get a call or and email from the CEO Mr. William Davis . I would really like to let him know how horrible his staff is and how sad customers get treated by the so called supervisors . I don’t think anyone should feel as a criminal nor as for giving your experience that you expect something for free. As it is customers spend a lot of money at your parks and bo need to be treated so bad. I’m really so disgusted of the treatment I have received today by your customer service supervisor called Ashley.


Flor de Lis Vela May 14, 2018 at 11:21 am

Breach in the security of the guest’s information at Universal Cabana Bay Beach resort.
I stayed with my family at the Cabana bay resort this past weekend, May 11-13) at room 3136. I was at the park on Friday when my friend arrived and for her to do the check in they asked her for a cc, which she provided and told them I was going to do a change to my credit card since the reservation was under my name and I was the one inviting for my daughter’s birthday. Saturday we went Volcano, and then we order food to the room. Around 8:45 p.m. and 9:00p.m. we were going to pick up a slice of cake the hotel gave to her (for her birthday) and to the lobby to change the card info and review the details to check out. Right when I was leaving a woman call the room, and it was very insisting that they need to the change payment method right there over the phone, when I said I was on my way there, she insisted that there were to many check ins at the time and they couldn’t handle my request at the lobby, so we gave her my husband’s the credit card info, because she knew my name, she knew I need to change the credit card and the call was to the internal phone at the room. I even gave a couple of American express gift cards to apply on the account.
We still head out to the restaurant to pick up the cake and when we passed the lobby the check in line was empty. So I stopped by and told one the reps what happened and he said, I don’t see any changes yet done here, but probably they will enter the information later we will leave the checkout receipt at the room tomorrow.
Next morning, we didn’t receive the checkout papers, so we went back to the lobby and the lady told us, for your security and ours no information should be given over the phone, but gave me the time and we will trace the call, so she when back and spoke to the manager. She came back I gave her the two American express gift cards and she was able to apply them, and I decided to pay with my credit card the balance instead of my husband, just to be sure we could monitor his card transactions. When we got back home in the afternoon my husband checks his account and there was an unauthorized charge in his credit card, so we immediately call the back and cancel his credit card.
Please investigate as it looks like you have breach in the security of the guest’s information. The person who called knew my name, my room number and that I have a change payment method note in my account. I hope that will take the necessary measurements to ensure the protection of your guest information.


Jashi February 9, 2018 at 1:27 pm

I have been a member with Universal Studios and Islands of Adventure “Preferred Annual Pass” for 16+ years, I even have the plastic card with my picture on it, that’s how long I go back. Last year I had some financial difficulty and could not renew my pass due to having a new baby and would have loved to join again but unfortunately as I spoke to a manager today, her name Lychristian she stated well I can renew your pass but it will only be good till 3/28/18.(Why would I pay for annual passes that will go only till next month?) She was very cold and just did not care to help. Instead of honoring a loyal customer who has paid 16+ years for myself and for my family members she honesty did not care if I did not come back. Is this how you treat loyal customers? Did she even look up my household? There was 5 family members! not including another 3 that was not in the same household. Estimated loss in total $2,240.00. Very displeased and sad.


Raven Maske October 21, 2017 at 8:24 am

My experience at universal Halloween Horror Nights on 10/20/17 was beyond horrible. Everything was ok until our express passes stoped working. We went on 3 rides before we got to the scarecrow house. We went to scan them and they said that they were duplicate barcodes. She then pulled is to the side and made us feel like we did something wrong. She called someone else over she made a few calls and physically took our passes. Told us to take a picture of them and told us to go to guest services. We started to go to guest services and stopped at a kiosk to see if they could help. They proceeded to tell us there was nothing to do because they could only see one purchase. We had 4 passes with 4 different names but duplicate barcodes. They were rude and said we need to go to guest services. We then proceeded to guest services and waited 2 hours in line. When we got to the front Teresa helped us. We explained our situation and she took our information. She then went and started having a conversation with a group of white teens she was happy and talkative with them but when she came back to us she was rude and dull. We are black. I then proceeded to ask for a refund for my pass and my admission ticket she then started ignoring the fact that we wanted a refund for our tickets. After I told her I wasn’t coming back next year she said since we were in the park longer than 30 minutes we can’t get a refund until the incident with our passes napped everything was ok but everything started happening and people were very rude and didn’t treat us like a valued customer . I also felt like we were judged because we were black like we wrongfully purchased our tickets. My very first experience at universal was horrible and I will not be returning ever again. Customer service is horrible. Guest services is slow. Teresa and everyone we encountered was rude.


Stacey F August 28, 2017 at 5:03 pm

Complaint against security at Universal Studios. Tony. I was assaulted at the park by a man who hit me in the chest after I accidentally knocked into his girlfriend. I made a complaint to the manager Joey and asked for the security team to remediate the situation. After 30mins of nothing being done, and this man allowed to finish his lunch, they allowed him to leave. The security manager Tony, became belligerent and banned my cousin from the park for asking the manager Joey why nothing had been done. I have videos and will be taking the necessary steps to have this situation dealt with, as employees are incompetent when handing incidents of assault.


Christine Jankowski August 22, 2017 at 2:40 pm

Dear Mr. Davis:
I have filed a formal complaint with Customer Service but after emails being exchanged back and forth and nothing has been resolved I think it is time to deal with someone else. My first issue and most important and wanted to bring it to Universal Studios attention is my debit card was hacked at Volcano Bay. The reason I know this is I only used that card once in 5 days of being in Universal and that is because the locker machine I was trying to use would not take my card. I wanted to discuss this issue with someone ASAP so it didn’t happen to other patrons but Customer Service was way more concerned with getting copies of my tickets. I sent them copies of my receipts for the tickets and my stay at Cabana Bay, as I did not keep my paper tickets because I had used them for 5 days and threw them away at end of the stay as they were in pretty bad shape. Needless to say the receipts would not do and would not talk to me until they had copies of the actual tickets. No communication from them until they had this, so here I am. I have a few other unpleasant issues I wanted to discuss too and will not get it to that now but was hoping to speak to someone. Suffice to say I am not at all pleased with Customer Service at Universal Studios.


Pranay April 29, 2017 at 6:09 pm

What can I say about the idiotic guest service at Universal Orlando. They screwed our annual pass when we went to upgrade it . So they said come in to collect your card and we will pay your parking as you won’t have the pass with you. Next day the card is not ready and they paid the parking . 3 weeks later I come back to collect my card . And they waisted 2 hours saying how they cannot pay my parking since I was not carrying my card , how could I carry the card which they took away from me since they screwed it . Waisted 2 hours for nothing . That is how they treat the guests


G. Best April 18, 2017 at 10:13 am

On April 14, 2017 my husband and I check in Sappfire Falls in Universal Studios Orlando, Florida
Our awesome experience started as soon as the valet gentleman open the door of the vehicle. As we walk inside the resort to check in was an awesome hospitality. 😊 I made our reservation through Expedia vacation package for 6 days. Unfortunately, there was a mishaps where Expedia cancel our reservation for unknown reasons. Mr Nick Scott accommodated us beyond measures and he stated “customer statisfaction was imperative”. 😊We told him his entire staff was AWESOME. We enjoy our stay at Sappfire Falls it was so surreal and will return in the future.😊


Nikki Serafin March 31, 2017 at 1:54 pm

guest Services has ruined my vacatiuon and it is not even until June. he inputted my email incorrectly. I made the reservation on march 29th over the phone … $3200 for 4 days. so i call today to retrieve the reservation that is not showing up in my account and never received the email. so they correct the information on the reservation. however cannot transfer the reservation to my account and could not help me. and told me i had to call in everytime i wanted to make a change or add anything to my reservation which is completely unacceptable being that they got it wrong in the first place. wasted an hour of my friday on the phone. thought she transferred me to an IT person to help and here it was just a supervisor acting as an IT who I shared my email address and password for all my personal accounts that I have so now i have to change all my personal accounts. meanwhile they could not transfer the reservation even after trying to make a new account. so i said i will just cancel and rebook and they proceed to tell me that my $3200 paid in full for a reservation in June will not be returned for 3- 5 weeks. this is completely unacceptable. ridiculous that this is the way this was handled. and she got upset that i swore . boohoo. like the customer is not allowed to be frustrated for their incompetence who did not do their job correctly to begin with and wanting me to help them fix their error. i sat there patiently waiting and nothing was corrected and she hung up on me. i want my reservation canceled and my funds returned immediately or I am calling my American Express to deny the charge and put a claim in. and then i may sue your a**es!!!


Gloria M Kennerley March 30, 2017 at 5:32 pm

Attn: CEO Mr William Davis
Apart from the reported complain I made yesterday (3/29/2017) in person at Universal Guest Services, i would like to follow up an additional disappointment right at the start of our trip. We bought 3 annual passes for my family. The first day went well. Our 2nd day visit started very awkward and thought I will leave it and have fun but having two issues of two separate employees is not tolerable. On our 2nd day (3/29/2017)and basically our last day as we drive back to FLL, the parking entrance cashier / toll made unnecessary comment. When he asks our annual magnetic pass, we showed him its displayed on the dashboard but having two more spares, the male cashier took another one and said he will place it at the backside of the car. Then when he return to his post, I said, it might fall or might be stolen if its outside the car. The cashier Hispanic man said, it won’t get lost, this is not like Cuba/Columbia or Philippines that it will be stolen. He was first judged me being a Filipino as I am and being a racist by comparing as such! I kept quiet and let it go but felt discriminated. Considering the point of securing what we paid for annual pass which was $1000 for the 3 of us. I thought to let it go. (I can provide the parking receipt upon request.)
However, another concern happen (3/29/2017 at 17:00), our unpleasant encounter of the Panda Restaurant Manager. I can provide her name upon request.
We all know that Panda style serve one person at a time to select the dish. She asked my husband if its two plate, my husband said after selecting rice, said two sides pls. The Mgr said two plates? My husband and I didn’t understand her so we said again two sides as she was holding the take away container. Then I said yes I will also order but separate from my husband and she said, yes two plates in a aggressive unpleasant expression. She meant was if we are both ordering. Then I explain to her that isn’t it you serve one person at a time? Why are you asking if it’s two plates? She spoke at the same time with me with an attitude! Like loud and fast talker explaining her side that she was asking if both of us will get food. I turned around and didn’t get my order as I was shakingly mad and my husband being polite and hungry as she was holding the food already, husband took it, paid and ate upset. While I went to find guest services. I reported my complain to GS rep.. ( I can provide his name upon request). As an apology, the rep gave me a prepaid card to use in another restaurant. I said I don’t need this but to ensure to file my complain. I want to hear that the GS of Universal is taking action and should not tolerate discrimination and attitude in a very happy place. I am looking forward to hear your response.


Christina ONeil December 7, 2016 at 12:37 pm

I would like to start by saying we are annual pass card holders there are 5 of us. We go quite often. We have been pass holders for a few years 2-3yrs. The kids are up for renewing. However, We were there on saturday 12/3/16 at 8:30am like always. We like being there early so we get on all the rides without having to wait and when we had to pay for parking the computers were down. So we had to wait there and it continued from there. Then when we had to get tickets along with all others who had to print off tickets who were in line. We waited 2 hours in line for tickets and we weren’t even far from the ticket booth. All computers were down. Which I understand can happen, However, with the amount of money that place makes along with increasing your prices recently for the 2 parks which is almost as much as disney for 4 parks. I am upset the fact they didn’t do anything for your guests. No fast passes which they should of done. And I don’t think Ill be renewing your park. We love them so much. I love Harry potter but I don’t like how we were treated with this issue along with how much your increasing your prices for 2 parks. Disney has the best deal going and they give free parking and give 20% discount on the food. I’m just disappointed. You already charge enough for food that is horrible. And your burger joint that is by the Harry potter in universal studios. They only have hamber,chicken, salad thats the only choice, well they have a combo with fries and a shake. We ask if we could switch out the shake for a drink and was told not a problem but never was told we would be charged full price for the combo plus the drink additional $3.00 and change. We complained that we never told and we were not the only ones. I had several people behind me cause they heard me complaining. Now we have the right to be told we are going to be charged additional you do at every restaurant you go to. I’m so not happy. When I said something to them they never went to cashier to make sure they tell them. Now I don;t know if you do this on purpose to get more money out of us. BUT, IT IS WRONG. So i’m making my complaint to you in hoping you do something about that. Christina ONeil


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