Disney Corporate Office

Disney Corporate Office Address

Walt Disney Company
500 S Buena Vista St
Burbank, CA 91521

Contact Disney

Phone Number: (818) 560-1000
Fax Number: (818) 560-1930
Website: http://www.disney.com
Email: Email Disney


CEO: Robert A. Iger
CFO: James A. Rasulo
COO: Alan N. Braverman

Disney History

The Walt Disney Company, usually just referred to as Disney, was founded in Los Angeles in 1923 by Walt and Roy Disney.  Originally a cartoon studio, the company got started by producing silent cartoons.

In 1928, Walt created Mickey Mouse.  Steamboat Willie, their first cartoon with sound, was a huge success.

In 1934, Disney began work on its first feature length film, Snow White and the Seven Dwarfs.  The film went on to become the highest grossing film of its era.

In 1955, the company opened Disneyland, a cartoon themed theme park.

Walt Disney died in 1966 and Roy took over as CEO.  Walt Disney World in Florida opened in 1971 and Roy Disney died 2 months later.

In 1984, Michael Eisner was brought on as company CEO.  Current CEO, Robert Iger, replaced Eisner in 2005.

The Walt Disney Company is current the world’s largest media conglomerate when measured by annual revenue.  The Disney corporate office is located in Burbank, CA.


{ 59 comments… read them below or add one }

Bruce Tooker March 5, 2015 at 3:54 pm

To whom it may concern: When does money become so important that Disney with it’s suppose squeaky clean image allow two men to kiss on the show ” THE FOSTERS” where little ones are watching such as my two, ages 3 and 5. Immorality is immorality and Disney has a responsibility to make sure that such behavior does not project from their name. Bruce Tooker


Christine Laitta February 20, 2015 at 8:29 pm

Dear Phonenix Cinemas
On February 20th 2015 I went to see the Disney Movie McFarland USA with my family at the Phoenix Big Cinema in Bridgeville PA. We had a snow day from school and thought this would be a great family outing. I was appalled and completely horrified to see the trailer for Unfinished Business. This movie trailer had both extreme profanity as well as full frontal nudity. With all of the VERY young children in the audience (especially since it was a day off from school) I was mortified and so completely shocked. This was a R rated trailer being shown at a Disney family movie!! I mentioned to the manager how upset I was and he stated that “others already expressed their concern and he was going to remove this trailer for the week” I was in shock and very upset that this manager was not embarrassed and also horrified that small children just watched this disgustingly inappropriate preview. As for “pulling it for a week” this is NOT in anyway acceptable. As a paying customer I can honestly say that I was not only gravely disapointed in the managers reaction but to the fact that all he could say was it was not his fault and it had everything to do with the distributer. He is the manager of this business and at the very least should make sure that the previews are age appropriate and match up with the standards of the viewing age. Next time you are going to the theatre with young children image your horror when people are yelling the F word and then simulating sex naked in front of your children.

A deeply concerned viewer
Chris Laitta
* Lilac street
Pittsburgh Pa 15217


Nurse_Bill February 9, 2015 at 11:38 pm

I and my pre-teen boys are fans of StarWars and thus started playing StarWars Commander designed by Disney Interactive. The game has numberous bugs/glitches and many players like myself have commented on them in the games playdom.com forum. Soon after joining the forum I noticed that one of your developers was being attacked by someone who was frustrated. I responded to him by posting, “don’t worry (name) they crucified Jesus too. Hang in there. :)”

For which I received a sanction for posting religious content and was directed toward the forum rules. I read those rules and understand that because there are multiple religious perspectives in the world, Disney Interactive restricts religious discussions or content in order to focus on gameplay instead. I do not mind this there are other areas I can go to engage in religious discussions if need be.

I was frustrated and appalled however when I noticed within two posts of mine individuals who personally verbally attacked this same individual with hateful and spiteful language. The post after that used Jesus as a blasphemous epithet. Both went without correction by your moderators.

Per your rules I pointed out that they seem to be cherry picking which rules to enforce and who to enforce them on. For my efforts I was retaliated against. Again per your rules I escalated this to your Forum Administrator, who first quoted the rules at me, then started deleting my posts about the poor condition of the game and a desire for someone to provide updates regarding fixes that were needed to the game (it having been decimated by a scheduled update on your end that was improperly tested prior to release -the game developers posted as much). When I pointed this out and requested to address the situation with her manager, she threatened me with banning me from your game and online community.

Sadly the message that Disney is the worlds largest Media Conglomerate, plays by its own rules and will do anything for a buck has come across loud and clear.

Sadly as well, you have taken a great product, i.e. Star Wars and driven it into the ground


Lisa Miller February 4, 2015 at 8:40 am

My experience walt disney world. i have visit there before when i was child and once as adult. I had a wonderful time it brought back old memories. i wish i had the money do it again bring my daughter she had a wonderful time.


WIlliam January 8, 2015 at 7:58 pm

So disappointed. We placed an order on 12/26/2014. Here we are 1/8/2015 and still no order. So we thought we would call to get an update. Update order is processing.. According to this website i should get a personalized order within 7-9 Business days. Tomorrow is 9 business days and our order is still processing. Appartently now a days Disnesy Customer Service cant call anyone to find out why the order is still processing and ask can this order be shipped tomorrow, it has to be an email is what we were told. So now we are placing another order with a supervisor with 2 orders
because 3 out of 20 items are personalized and for us to get anything before we leave to go to Walt Disney World we had to split the order. So disappointed with the way customer service treated us and our order. I just cant imagine that this is the way Mr. Walt Disney would have wanted his customers treated. Its appalling and a disgrace for a company to treat a customer in the manner. The supervisor did keep her cool and was very polite despite my frustration but the answers we were given were just appalling. And we still are not guaranteed to have our order in time before our vacation.
Great customer service!!!
I just wonder if i was Walt Disney himself or any Disney cast member’s family would someone really try to make sure or order got out on time or put it on the back bunner and tell them its still processing . Doubt it Now after being on the phone for an hour and half some items are not available. Amazing .


Linda wingo December 2, 2014 at 9:27 am

I just read an article about the little girl that thanked God and Disney told her that was not nice. I pray for your company because you know nothing about Gods fury. I will not wish you ill will but leave it in the hands of God. You are a great disappointment to have sold out to the greed of money. I will try to boycott everything that I can and encourage friends and family to do the same. May God have mercy on you and yours.


Mike Galvin December 1, 2014 at 6:44 pm

This does’nt seem to be the right place for this complaint but other sites would’nt accept. For the disney site to ask what someone is thankful for and then to block her {Lily Anderson} her answer of being thankful for her faith and god and her family is outragious. We have suported disney over the years; vacations, disney products, etc. NO MORE, NO MORE!


Walter Finch November 16, 2014 at 1:21 pm

I am writing this letter as a result of my recent family trip to Walt Disney World. My grandfather knew Walt Disney and we were raised with the magic and caring of families of Mr. Disney. I have brought my children their a few times in the past, this time I took my grandchildren to experience the magic and outstanding treatment of my family that Walt always made sure his guests would encounter. It takes me as well as many families to save for this trip to Walt Disney. I am a 100% disabled veteran which makes it hard to save enough to fly, house, feed and treat my family to Walt Disney World. I was very disappointed and disheartened by what I saw that changed since I had been there years ago. It seems that “Walt” has been taken out of Walt Disney World. I know Walt Disney created this magical fun place for people to bring their families to, at the same time I realize it is a business. The admission price is expensive, one can only do and see so much in a day no matter how big the park is, and to top it off we are charged to park there?? The prices of food and items in the park are way above retail outside the park: I purchased three burgers, two chicken nuggets both with fries and drinks and it cost me $75.00! This is absurd! In the past everyone paid for one kind of ticket and anyone with a disability were allowed to the front of a line. This has turned into what is now known as a Fastpass that anyone can purchase for a lot more money and the people with regular tickets as well as anyone disabled are treated like second-class guests. My family was in one line when we were stopped from entering a ride when there was no Fastpass line at all and were told that they were waiting to see if anyone with a Fastpass would be coming. To view a parade close to the street, you need a Fastpass. I saw 3 people in wheelchairs just in my area that were about 5 people deep from the road and could see the parade because they didn’t purchase a Fastpass! This is disgusting!! Walt must be rolling over in his grave!!!! It use to be thrilling to run across a Walt Disney character while walking through the park, now you must wait in a long line at certain places for your children to see and meet them and the handlers that are with them let everyone take as much time with them as they wish. At least outside people are pressured to hurry up for others to get some time with them. I know it’s crowded, but it was always crowded. To solve this issue Walt had many different crews in different areas of the park, why isn’t it the same today?? I want to mention about your designated smoking area’s: isn’t it better to thin out the smoke through the park then to put many people in one place to smoke when non-smokers walk through the area that is designated for smoking, heck we are all outside! To find them was hard enough, made that objective sometimes a priority than enjoying the facility. I know it doesn’t seem like a big deal to non-smokers, but it is. Lastly, I want to let you know I have never seen or experienced a rude person that worked at Disney (Left the Walt out) until this recent trip. One in a food area who was rude to my wife and worst was someone who was Goofy. This Goofy did not show any excitement to see my children and didn’t even encourage them to come to him/her and didn’t care if they came to them or not. Then I go into see a film about Walt Disney and his reasons for creating “Walt Disney” and feel so sad at what Disney has become.


Walt Finch


tballla October 31, 2014 at 11:43 am

Hi, I am from Houston Texas and for years we have heard rumors of Disney possibly coming to Texas to build it’s biggest theme park yet in the Houston area. I would really like to note that Texans are big fans of Disney and are wishing and hoping for the opportunity to one day hosts Disney Universe here in Houston or the Houston area. As you know Houston lost its six flags theme park some years ago and has been a quiet big city for a long time. We need Disney. We want Disney, and we can handle Disney. Please consider bringing Disney to the Houston area. Our city and metro is quickly growing and the job market is extremely hot right now. Iwould, that you would please consider this. Some person are not able to go to Floriday or California. Why not have one in the middle of the country. Can you see it? Disney Universe in Houston Texas. Disney would stand to gain a lot. Please consider this option. Thanks and Respectfully


Dana October 28, 2014 at 12:34 pm

As an annual passholder for the past 14 years, I feel like I have never been more disappointed than I am now.

1) Wrist Bands – As a passholder, I definitely do not see any value added to the Bands. I am unable to use it for parking, discounts, or credit card. If I have to wear the band, and carry my parking pass and discount pass, where is the value? I tried several times to bring my point across at two different Customer Service desks and never received any satisfaction. As in one-stop shopping, there should be an “all-in-one” mechanism. When I made the transition to the band last year, I did not realize I would have to wear the band, plus carry a parking card which was expiring Dec 2014 [but my pass expires in Jun 2015] and plus a discount card. The expiration date on the parking card mystified me. I finally managed to get someone to put everything on one card. I tried to turn in the Band but they would not accept it. I was told I could still use it. I told them I did not want to use it that everything I have is on this one card. The cast member still would not take the band. There appears to be a lot of funding wasted on the band and box when all anyone needs is one “card” to do everything that can easily be placed in wallet or pocket. The bands are bulky and uncomfortable. The card alone would be more cost effective in my opinion.

2) Fast Pass – This has really gotten out of hand. Plus the over-promotion of doing “My Disney Experience” in advance has reached new levels of complexity that do NOT enhance my experience. Can we just stop the madness and make ONE GUEST LINE and forget about Fast Pass! To me, there is still the same amount of people that have to go through the line. With one line, there is an even flow of people WITHOUT INTERRUPTIONS. If patrons do not make the reservations in advance, they are left out. I was left out on one ride because the Fast Pass for that ride was already issued for the day and the other two available passes were late in the evening. This was even after I showed up right when the park opened. Again, the same amount of people has to go through the line and everyone has the same idea to see and do all. Recommend taking one popular ride and remove the Fast Pass, and monitor the progress. Make the “Disney Experience” an even playing field for everyone.

3) Downtown Disney – the renovation of Downtown Disney is a major undertaking all at one time. The parking is horrendous. The valet parking is a joke. I can’t tell you how many times I have seen an empty valet lot or only a few cars parked in these “large” lots. I am not sure what value is being added other than “adding more costs” to an already expensive shopping trip. Recommend getting rid of the Valet Parking areas.

4) Please bring back the cigar lounge to Downtown Disney. So many times we enjoyed that break from the crowd and it provided an “adults only” place to relax. The cigar shop in downtown is great but we need a place to enjoy those cigars inside an air-conditioned, drinking establishment.


lizet delgado October 18, 2014 at 1:30 pm

We were at Disney world 2 weeks ago .and I was surprised.how some employees were very rude to us .one if them was at typhoon lagoon and the others at magic kingdom.also we were not happy with the pictures that it was taken by the potographers.all of our pictures we were either nit smiling .moving or one of body parts was cut.totally a disaster.especially my daughter with their princess.we got better ones with our cameras and phone.


john criscione October 14, 2014 at 8:32 am

On 8/26/14 my family and I attended Disneyland in Anaheim CA. After 9+ hours in the park we returned to our car to find the windows smashed and my possessions stolen. This was the same for several other cars in that area. I want others to know that when you park, there are many Disney employees helping to get you settled but after that, the criminals rule the parking garages. Disney has no security presence in the garage and is incompetent to stop crime there. Their security employees are untrained, detached and completely disconnected to what happens to customers after they leave their cars. If you go back to your car in the middle of the day you may get a chance to meet one of these criminals face to face. I wrote a letter and was ultimately told by Mr. Bob Wiese of guest services that Disney isn’t responsible at all for what happens in their garage on Disney property. The image of Disney is all about family and safety but yet in their garages you are completely without help and could be risking your life by simply walking into a parking structure. The supervisor of security that I filed my report with was rude and emotionally disconnected as well as the manager I spoke to. I would say to those visiting the park beware, Disney loves you when you’re spending hundreds of dollars enjoying yourself but turns a deaf ear to the criminal presence that existing on their property. I won’t be coming back.


Patricia September 29, 2014 at 9:47 pm

I absolutely love Disney . I am a mother of two older teens and they love it too , and even though they are older . We still watch the Disney Chanel , after all if you love disney , you never grow up , right ? These shows that are on now are really just not good . They kind of are just too silly , I know they are meant for kids , but come on . I am going to make a plea .
Love the days of House of mouse , Duck Tales, Bonkers, Rescue Rangers , Little Mermaid(the series) cartoon along with Aladdin series and all the others like this . What Disney was founded on . CARTOONS !!!!!!!!!!!!!!!!!!!!!!!!!!!!
CARTOONS !!!!! My kids loved them and I bet anything this generation would love them too.
Give them a chance , please , to know the real disney , not this mindless silliness that is on now.
Maybe create yet another Disney Chanel just for the classics . You know just for cartoons !
And add the classic cartoons too of Mickey , Donald , Goofy . Not this new , sometimes disgusting Mickey Mouse cartoons . I really don’t think Mr. Disney would like those at all. Just my opinion. I was hoping Disney would never go to the level of the Sponge Bobs or Cartoon Network cartoons , because I never did let my kids watch that Chanel , because of the harshness of that type of animation .
Also please bring back Rollie Pollie Olie , Jo Jo’s circus , Bear in the big blue house ,
Winnie the Pooh ! Even Out of the Box was a great show my 19 year old daughter , and her cousins the same age , still talk about how much they loved that show , they can still sing the theme song .
The shows that are now are just , sorry , but lack of a better word . Stupid . Way to silly and almost seem like they are looking down on how smart kids are . The Phil of the future , LIzzy Maguire , Even Steven and those type shows were funny but did not make the actors look like idiots . Please , please make a Disney Classics Chanel and give this generation a real chance to know the real Disney and to know the real art of animation . I love Pixar , but it’s the real fine art of cartoons , and my opinion , but it’s becoming a lots art and for Disney to lose that is just truly heart braking , and I believe not just my opinion . I hope .


Zakia Ali July 25, 2014 at 1:12 am

I have been a long time supported of Disney since a child and now my children are lovers of Disney. We go to Disneyland twice a year. I invest lots of money and love into Disney.
I had a question about if Disney funds Israel and where that money goes specifically. Does the money go to the Israeli military in specific or where. I am very concerned if the funds are going to Israeli military because of right now Israeli has taken over Palestine. They are killing and bombing Gaza. 800 over people, children mainly killed. Over 5,800 injured. So please tell me if Disney is funding military specifically. I look forward to your honesty.
Thank you .


Dorinda Grego July 15, 2014 at 7:59 pm

I have gone to the Disney store in Merrillville Indiana numerous time and have also called the store. I would like to purchase the Frozen’s blonde Elsa doll for my niece. I have had no luck. The Merrillville, IN store located in the Southlake Mall had a shipment of inventory sent today but no doll. I have called the store to see if they do get a shipment of blonde Elsa dolls if they could reserve one for me instead of selling numerous dolls to customers who purchase them up and sell them on e-bay for an exorbitant amount of money for profit. In Northwest Indiana the Frozen blonde Elsa dolls are out of stock everywhere. Could you please find out if I could purchase one for my niece who is 9 years old since she does not ask for much. I would like to be able to put a smile on her face. Thank you, Dorinda Gregor


crystal January 19, 2015 at 12:44 pm

If your talking about the big singing one that is 39.95 dont waste your money, the quality is poor


Glenn Stitsworth June 19, 2014 at 9:27 pm

Glenn Stitsworth
XXX Alloway Place
Townsend, DE 19734
Conf # 6UL43884

June 19, 2014

“Do what you do so well that they will want to see it again and bring their friends.” At this point my wife and I feel like we do not want to vacation at Disney again nor recommend it to our friends, which we have done for years in the past.
Every year my wife books a trip to Disney; it has become a family tradition. To the extreme of acquiring a Disney credit card to contribute to our trips and take advantage of the specials. Last year when we came home from our Disney trip my wife booked an exceptional trip for October of this year and booked the concierge level at one of your hotels, the Contemporary. Late October is the time of year we enjoy; it gives a break from the guests we deal with daily and recharges our batteries before the long holiday season because we are both in the retail business.
We have always loved the level of service that we receive and have come to expect nothing less from Disney. This occasion has been far from it, which started while trying to book a reservation at Victoria and Alberts. I called the special concierge telephone number to have them assist me in getting a reservation to this special restaurant; I received voicemail, which I left a detailed message about what I needed. I then waited 30min; I started getting nervous and proceeded in calling the restaurant itself. After 4 calls I got through and was able to book this special experience with only a few seats left. To this day weeks later I have still NOT received a phone call back to help me with my request. Not sure why we have paid a higher cost for a room w/concierge if there is no special benefit with items like helping to get hard to get reservations.
Most recently my wife received an email from her Disney credit card stating “Great News” Disney is now offering a free food plan from September to December. This was no surprise to us because last year Disney did the same thing you just had to call to have your reservation adjusted when booked through them, which I did. This year I make the same call which I expect to be a 5min call, reservation adjusted in true Disney fashion and instead I am told “Sorry you are in a black out period.” “Did I have an offer code?” which we were not given. Mind you this is the same week we took last year and received the free plan. When I started asking questions around why and asked for a supervisor, that is when I truly felt the Disney Experience drain from my body. I was told things like “There are conventions going on then and that is why you can’t get it” / “We are fully booked so there is no reason to offer it then” / “Disney’s marketing department does the offers way in advance and we have no control over it” / and the best was “It is Mickey’s Halloween Party time and we are really busy” , but when I asked about the offer being available the next week after we stay which is the week of Halloween, I got dead silence over the phone. I felt like I was dealing with the customer service department of a Walmart, not guest services of Disney World. I was so perplexed at the level of service and hearing NO FROM DISNEY that I just said “Since you can’t help me, thank you for your time” and hung up.
Our biggest complaint is that our trip does not feel special anymore and we never expected to hear the word NO from Disney. The free plan that Disney is offering would be the “Standard One” which we would already be upgrading our plan to the “Deluxe Plan” with what we have already booked. I don’t feel anyone at Disney is taking the time to look at where we are staying, what level room we have or even our history with Disney to make a flawless decision or at least what should be done to keep a lifelong customer and keep Disney’s reputation intact. Furthermore, how can Disney offer a special that lasts almost 18 weeks, but then black out half of those weeks? And on top of the blackout period, not train their guest service specialist the why around it or give them the ability to resolve customer’s issues other than trying to rebook the trip. What is easier, giving a free meal plan with a code or trying to rebook a trip that includes none refundable airfare, reservations at restaurant’s like Victoria and Alberts which is almost unattainable, time off from work, etc….
What would make the situation right?
• To allow us to take advantage of the Free Meal Plan offer, we then pay the difference to our deluxe meal plan which we have already booked.
• The reevaluation of offering a free plan, but then putting uncalled restrictions on the very promotion.
• A better system in place for concierge guests not staying at the Grand Floridian Hotel.
I look forward to corresponding with someone from Disney that has the ability and authority to just make this situation right and reclaim our faith in the Disney Experience. Thank you for your time.

Glenn Stitsworth
Kerri Stitsworth


enzo April 29, 2014 at 2:45 pm

Disney advertises a Disney World discount to “members of the U.S. Military. I am a veteran and have proper documents to verify service. However, in order to purchase discount tickets one needs an ID card which in turn requires 20 years of service or a disability. So, apparently other military member having served less than 20 years do not qualify whether or not they served 10 years, in combat, etc. Disney might qualify its advertising of support for military if this is correct.


Trish April 9, 2014 at 9:33 am

Dear Disney,
I am a Florida resident and for the past 14 years my family and I have been going to the Disney parks at least 1-2 times a year. My family and I recently came back from Disney World and have to say that it was one of the worst experiences we’ve ever had there. To begin with, the new fastpass system is horrible. You used to be able to go around the park to each ride and get a fast past every hour. Now it only allows you to obtain a fastpass for three rides at one park for the whole day. We had the 3-day park hopper and wasn’t allowed to use our fastpass for more than one park a day. We were going to do all four parks, but we couldn’t even get through three of them in the three days we were there. All the rides were at least two hours or more to stand in line. We had to do Magic Kingdom in two days and still didn’t finish the park. We couldn’t even get a fastpass for Space Mountain on either day. We went to Epcot and ended up leaving after three hours because we couldn’t get on the two main rides (Test Track and Soarin) due to the extremely long lines. I’m sorry but 2 1/2 hours to wait in line to get on Soarin is not right. When we went to the fastpass kiosk, we were advised that all of the fastpasses for those two rides were done for the day and that was early in the morning. We went to Disney Hollywood Studios and wasn’t able to finish it either. We got there when the park opened and had to stand in line at a fastpass kiosk for 1/2 to 45 minutes. By the time we got up to the person to help us with the fastpasses, the main rides (Rockin Rollercoaster and Tower of Terror) were already sold out of their fastpasses for the day. It’s pretty sad when you have to waste your time standing in line at a fastpass kiosk before you can ride any rides. The old fastpass system was so much better than this new one. Another thing that bothered my family was the highly over-priced food. If you are going to pay that much for food, it should at least include a drink with the meal. In addition, there was not enough choices on the kids menu. The only choices were chicken nuggets, veggie burger and PB&J sandwiches. Not all kids like veggie burgers. The kid menus should also include pizza and hamburgers. Overall, our Disney experience was very disappointing. I am a huge Disney fan, but I have to say that at this point and time I am thoroughly disappointed with this new Disney park experience and don’t know if I will be going back to any of the Disney parks anytime soon.


Priscilla June 5, 2014 at 6:43 pm

We go every year and have never had a pproblem getting on rides. As far as the food prices, when you look at the quality of the parks, the professionalism in the employees, the cleanliness of the grounds, and the detail into the atmosphere I will pay the prices. Look at what ou get at the cheaper parks. No comparrison. You get what you pay for.


Maria Jacquez April 9, 2014 at 1:37 am

Dear Disney
We visited the park on April 5, 2014 with all of our family and Choir family. We all go once a year for music in the parks and every experience has always been a good one. But this time around it wasn’t a happy one. First we all went to your guest relations to find out what your new policies were for disabled Guest in the park. I was given just a brochure that look like the map of your Disneyland resort and had four spots marked off where were supposed to enter if we have a wheelchair. We were never given a green card with the lanyard to distinguish our family had a disabled person in our party. So this is just the beginning we went to go rent an electric wheelchair for my brother-in-law and he was given one with a broken seat which I thought was not fair since the prices are not cheap to rent your Wheelchairs. So the day was going okay until we got on Star Tours and was directed by one of you’re cast members that we had to wait in the regular line just like everyone else which I thought was very rude the way he told us. We didn’t mind waiting in line I just wanted to know where we were supposed to line up. When we got to the entrance we were directed to go through a blue door and then was told that he needed to leave his wheelchair at the door and walked to the elevator. Mind you your cast member can easily see he was connected to an oxygen tank that’s in his backpack. My brother-in-law and sister-in-law didn’t complain and just walked very slowly over to the elevator and met up with the rest of us. When we exited the ride no one told us we were supposed to exit back the way we came in to get our wheelchair. So we had to wait till the ride ended the so we can walk through the entrance again. By this time my brother-in-law is a little weary and is a little disoriented because he’s tired and it’s already too much walking for him. So after he get his wheelchair we had over to Autopia to ride the cars. So when we entered the ride we are told that he has to go in through the exit but not with his wheelchair. So by that time my sister-in-law says he is not going to get off his wheelchair and he can go to the elevator. And your female cast member says well I guess you guys can use the elevator. And when my brother-in-law’s going through that exit to get onto the ride he stopped by another of your cast members and says wait you don’t look disabled you cant come in through here. Mind you he has an oxygen tank connected to him and an electric wheelchair. What more did she need but apparently she needed to see a green card which we were never given in Guest Relations. As soon as my son got off he came to tell me the way his uncle was treated I was upset about it. I replied don’t worry baby I’m going to speak to a supervisor before the night is over I promise you that. So we head over to Star Tours after with our fast passes. And was helped by the same cast member who helped us earlier and this time he directed us straight to the door and even offered a manual chair for us to push my brother in law to the elevator now why did he not offer that the first time we were there did he feel we were cutting in lines because were with a disabled person in his eyes. At least that’s the way we all felt. So after we get off that ride we continue our trip. But my brother-in-law was already tired and frustrated and upset going through the park. So I told them they should just leave since he was tired which was almost 9 o’clock. We were waiting for the fireworks they wanted to go to guess relations to tell them about the experience that they had had in the resort. And when they spoke to Lauren at guest relations. She tells my inlaw all she could offer them was a half day pass but in order for her to give them to her she needed the whole party there that she paid for and she wasn’t going to give us our tickets until we left the park. So we all had to go meet up at guest relations in order for her to take care of us if that’s what you call taking care of your guest visiting your park. Getting kicked out. The worst part of it all was seeing my nieces and my sons witnessing the way they treated their dad and their uncle that broke my heart. Especially when one of the little ones turned around and said gee daddy I guess this isn’t the happiest place on earth. So after missing the FIREWORKS because we were asked to leave park. Do you feel it was fair the way my in laws were treated???? Because I didn’t think it was fair that you offered them half day tickets. When she paid regular price for tickets for 9 of us. I think the less you can do is call them to apologize for your cast members. And you should really Retrain your cast members on how to treat a guest . And know how to handle people with disabilities and proper protocol. Please email me so I can give you her number thank you.


Jessica April 2, 2014 at 12:59 pm

Dear Disney,
Today, I strolled the aisles of several stores in my area; Wal-Mart, Dollar General, and Family Dollar in search of items to make my child an Easter basket. I am quite angry and I am starting with Disney first. Exactly which one(s) and how many characters do you as a company direct towards brown skin girls and boys. Either I live so far in the sticks that you have characters I am unaware of or I think you just don’t care about producing characters geared toward other races besides Caucasian. I have a 7yo daughter that is biracial (Caucasian and African American) and she loves everything girly put out by Disney. You did do the princess Tiana but for some reason just as fast as she appeared, she disappeared. Now we have Doc McStuffins and that’s a start but there should be more role models for little girls with brown skin.


Savannah November 6, 2014 at 10:44 pm

There are other Disney princesses that are not Caucasian, there is Jasmine, Mulan, and Pocahontas, not just Tiana. They are not African American and are each a different race. While the majority of the Disney princesses are white, it follows the story line and makes sense. For example, Belle is set in France so it makes sense that she would be white. To my knowledge there are only 11 official Disney princesses and 4 of them are not white. I understand your frustration but I would like to point this out.


Megan Vallee March 5, 2014 at 2:03 pm

Dear Disney,

You are a wonderful company. As with most of my generation, I was raised on Disney, watching the beautiful films, celebrating my 5th birthday at Disneyland, visiting my sister at Walt Disney World during her internship and many more wonderful visits.

My last visit was 2 years ago with my fiance. It was, as always, perfect. We were overwhelmed with emotion at the thought of all of Walt’s beautiful creations. He literally created a world (make that worlds) where fairy tales are real, heroes always save the day, and every dream becomes reality.

I want to say thank you to everyone involved with this company. I have nothing but praise and respect for all of you. I will continue to keep Disney in my life and one day share all of Walt’s and Roy’s (along with all of the many people that have contributed to this magical company’s success) accomplishments with my children.

Thank you,
Megan Vallee


leticia viera March 4, 2014 at 10:13 am

i am writing you to inform you about a little six year old little girl. she loves your show i would like to add she is smart an also a very good actress. you should try to get to know her, she could be your next shirley temple. an make this company alot of money…. her name is kiana solivan an if you would like to talk to her please contact me 215349XXXX thank you


judy March 3, 2014 at 1:15 pm

I am an annual cardholder and have spent alot of money at Disney. Our children and grandchildren love the parks. We have been coming since the 1970′s. I’m disappointed that you care more for the agendas that are not FAMILY (mother/father/children) friendly. Walt would be very sad. DON’T CAVE IN TO MINORITY GROUPS WHEN MAJORITY OF US WANT THE VALUES WE WERE. RAISED ON!


Gayle Merimee March 3, 2014 at 4:17 pm

Completely agree! You said it all.


sarah February 28, 2014 at 11:44 pm

well how every disney princess is that she lives a happy life just like a fairy tail and every thing goes right in the end well how about the real princesses like the girls with cancer or fighting a deathly illness because they deserve more, they fight through it and always end up unknown and they need to be told that they are special and that they are the real princesses not theses made up people but the real people who do more than you think just like Talia since finding Dory but think about all of those other boys and girls out there just like that so think about that disney,think about the REAL princesses.


Joan February 21, 2014 at 2:21 pm

Disney I needed a copy of Beauty and the Beast (mine is missing) for my college masters program. I first went to the library; however their copies didn’t work well and that is when I found out what the Disney fault really means. So you can make more money a movie disappears from everywhere. I found all kinds of copies that were not the Disney version; even on Demand, however not one copy could be streamed, bought, stolen or anything else because Disney took it back. Is that really necessary that you remove movies so completely that it is like they don’t exist? I am not sure how I am going to finish my project this weekend without a copy. Between this and the way you are running your shows it has really placed Disney in a different light; I am not sure that it is the position that the Disney Brothers had wanted it to go in. Particularly Walt. I am very disappointed and try and steer my children away from watching many of the shows. I so loved your Characters and shows from years gone by.



Laura February 11, 2014 at 5:28 pm

My husband and I ate at the Blue Bayou restaurant in Disneyland in January 2014. He ordered the gumbo and found a large sharp chicken bone in it! The waitress was not nice – all she said was she would inform the chef. But it got worse from there. I ordered the jambalaya and the prawns didn’t taste cooked well. When I got back to our hotel room 3 hours later, I GOT VIOLENTLY ILL FROM FOOD POISONING – MY HUSBAND ALMOST TOOK ME TO THE HOSPITAL! I WAS SO SICK FOR 3 DAYS THAT I COULDN’T LEAVE OUR HOTEL ROOM AND IT RUINED THE REST OF OUR TRIP. I know for sure it was food poisoning – my husband never got sick because he didn’t eat the same thing I did. I”M SPREADING THE WORD BOTH ONLINE AND IN PERSON: DO NOT EAT AT THE BLUE BAYOU RESTAURANT IN DISNEYLAND – YOU WILL GET VERY ILL AND MAY EVEN DIE.

P.S. Both our means totaled $80 – at the very least we should get refunded our money!


billy February 10, 2014 at 7:35 pm



Joe February 8, 2014 at 8:42 am

Please play Jake and Neverland Pirates later on Saturday, earlier on weekdays or after school for the boys. Or at least reruns once in awhile at evening. It’s not only for preschoolers.


Thomas Murray February 6, 2014 at 1:50 pm

The removal of the Legacy FastPass system in the parks due to FastPass+ will end the way my family and many other guests prefer to tour the parks. Like most visitors, we want to ride the big ticket rides such as Space Mountain, Soarin’ or Rock ‘n’ Roller Coaster several times in a single day without waiting in 90 minute stand-by lines. This was easy to achieve because we were always able to obtain a FastPass every 2 hours for the ride of our choice. The new tier system prohibits us from doing so. If I wish to acquire 3 Fastpasses throughout a given day for Space Mountain shouldn’t I have that option instead the tier program that restricts the rides to which I’ve been accustomed to ridding using the Fastpass system?
Limiting Fastpass availability will lessen the guest experience. We will no longer have the ability to have the “Magic OUR Way”. Many FastPass+ reservations will go unused as do those for Advanced Dinning Reservations. Clearly there is a maximum number of passes allowed per attraction. What if only a partial allowance was booked online? The balance should be available inside the park to be acquired as the previous system allowed
I was compelled to write because I feel this is a huge injustice to us loyal and repeat customers that have helped make Walt Disney World into the number one vacation destination in the world. So please ask yourself, will the guest experience will be better with less Fastpasses? This Fastpass and 20 year Disney Park expert knows the answer is no.
I implore you to not take away the vacation experience that so many of us have come to love for so many years.


hb republic January 30, 2014 at 1:18 pm

so Disney puts a couple of perverts on good luck Charlie to try to tell my kid’s that “hey look kid’s, this is the new norm”? really Disney? all you did was infuriate a lot of us traditional Disney supporters, who have gone on your cruises, your theme parks and support your Disney channels. and this is how you repay us….with a perverted agenda? no thanks Disney, I can spend my money else where that’s more family friendly! your call? you go pervert and we boycott you! walt Disney would be absolutely ashamed of what happened to his once proud FAMILY network I think! better smarten up or we’re done with you!


Jennifer March 13, 2014 at 12:02 pm

You’re right. Knowing a kid with two mom’s isn’t the new norm. It’s been the norm for a very long time. In fact, homosexuality has been pervasive throughout some of the greatest intellectual and economic times throughout history. Google it if you don’t believe me. Although I would say calling homosexuals perverts more shows a lack of sexual understanding on your part than anything else, I’m not going to condemn you for that. But implying that Disney Channel has an agenda for putting a gay couple on the second to last episode of a series run is ridiculous. Look at it this way, never in the show did they say “Two moms is better,” “All kids should have two moms,” or even a simple “It’s okay that she has two moms.” All that was said is that she has two moms. That’s a simple fact of the character. It isn’t pushing an agenda at all.


Richard Green April 25, 2014 at 11:57 am

It is most certainly “Pushing an Agenda’ to expose our children to a lifestyle that goes contrary to our beliefs and morals. The Public has trusted Disney to provide Childrens entertainment and that trust has made Disney the Worlds largest entertainment comglomerate . Disney has spit in the faces of American Families for way two long, and not just this one program but many more. Nowhere does our trust, which is eroding rapidly, imply you have a right to impose YOUR views on OUR children.


Owen Chandler January 28, 2014 at 3:11 pm

Dear Disney,
My friend and I are huge fans of LILO and STITCH and disney infinity and we wanted to ask if you can make a LILO and stitch character for the game it would mean sooooooooooooo much. Can you please make one. Reach me at 864-270-XXXXor opcjXXX@gmail.com


J Shubert January 8, 2014 at 11:13 am

I am a teacher and work all day, and when I get home at night, after taking care of my two young children, I like to relax. I do this by watching soapnet and catching up on General Hospital at 9pm. I have been watching this show since I was 9 years old and now that my teaching schedule conflicts with the 2:00 pm time on ABC (since that was changed as well), I can no longer watch the show. PLEASE re-consider bringing SOAPNET back. Thanks


Aschenlux January 3, 2014 at 4:35 pm

There is a facebook game, called Party Town, that is not only using Disney characters without permission, but also that of other Big Name Companies and small time artists.

They are most likely making a profit off of the trademark/copyrighted work, and nothing has been done. So I’ll continue to keep reporting this, until I get a response. I as well as a few handful of small time artists are being stolen from, and we do not have a voice, compared to the Disney Company

Again the game’s facebook page, that is stealing from your company is: https://www.facebook.com/europartytown.
If any of you fans are reading this, please take the time to report this game. Do NOT play it.


barbara mindham December 31, 2013 at 12:03 pm

please bring back the soap channel to time warner !!!


roy tyson December 23, 2013 at 1:52 pm

i recently took my grandson who is three years old to see the movie Frozen along with my wife. we were looking forward to a real special day out. my wife and i were both amazed at all of the previews that came on before the movie. and what was the Mortimer/Mickey mouse segment all about??? very poor taste showing all of the previews and “flicks” before getting to the movie. the audience that attends these showings are very young children whose attention span is not very long. my grandson would have not problem sitting through the movie without all of the advertising, previews and other nonsense that preceded the mail attraction. please rethink how you go to market with movies geared to a very young audience.


Mara Strycharz December 8, 2014 at 9:25 pm

A lot of the previews are chosen by the theaters, not the movie companies.


Shawna M Smith December 4, 2013 at 2:47 pm

Dear Mr Iger I am humbly requesting a second chance at becoming an employee cast member at Disney World.. I was employed in 2005 as a cashier in the Magic Kingdom Theme Park and was the happiest woman alive the day that I was hired on it was better than getting married winning the lottery or having kids. I unforseen and unfortunately was fired within three weeks for reasons that are unknown. I am on a rehire status and they want employment for a year or more from another company before I am rehired which I understand but every time I try to accomplish something happens. In short I would really like please for a second chance at being hired on and being happy again working for truly the greatest employment company in the world. If you look on my application attempts you will see I have been very persistant ever since 2005. My email shawnasdisneyXXXXX@gmail.com thank you for your time


Selim Salguero November 6, 2013 at 8:32 am

I am so disappointed with DISNEY on its availability of old TVshows and/or Movies and their prohibitive costs. Cases in point. The classic TV show “Zorro” with Guy Williams- over $200 and just for season 1 etc. And how about the classic “Dr.Syn:the scarecrow of Romney Marsh” over $300. REALLY.
And don’t blame retailers. It starts with the manufacturer and the licensing and what they want and that points back to Disney.
Don’t you think you might catch more flies (customers) with honey (prices more in line with Paramount,Fox etc) than with vinager (cost prohibitive).


Tanya September 28, 2013 at 6:45 am

To Disney Corporate:
I recently heard that the Disabled will not be able to have their own entrance, I think this is VERY unfair. I am a disabled person; I have noticed that there are lots of people that do take advantage and bring 10 or more people with them in line. I THINK THAT IS WRONG! When I go I it is just my husband and I, because I need him to assist me. What I think you should do is have a limit to either Two to Three people which include the disabled person. When I went with my husband in my wheelchair I was SO IMPRESSED on how YOU Disneyland treated us (the Disabled)! Now you are changing your rules. PLEASE LEAVE IT AS IT WAS AND HAVE THE DISABLED HAVE A LIMIT! It really upsets me that there are people that TAKE ADVANTAGE, BUT PLEASE DON’T PUNISH US THAT ARE REALLY DISABLED BECAUSE OF IGNORANT PEOPLE. IT IS NOT FAIR TO DISCRIMINATE THE DISABLED! PLEASE DISNEYLAND DON’T CHANGE!!!!!


ALLAN KUTNER September 23, 2013 at 5:34 pm

REALLY!!!! disappointed that because of a few selfish bad apples truly disabled people will have to schedule a routine (which must sometimes change at a moments notice) which can result in a much longer wait in the Florida (or California) heat. I see that I will probably not be able to visit with my multiply disabled, wheelchair bound son thanks to these few a**es and your policy change. THANKS ALOT.


Alyssa August 14, 2013 at 6:05 pm

Hi my name is Alyssa and I am 14 years old almost 15 in 21 days. I have wanted to be on shake it up since it started and now that its ending I have to be on it. Please I really love this show and will be perfect. I have a secret love for acting and dancing but no one knows about it not even myparents. They dont know im writing this and can never know. They all think im some screw up that ddoesn’t do anything useful and I want to prove them wrong. I have been forced into doing things I dont want to do in my life and it makes me unhappy. Now I have something I really want to do and it makes me happy and I cant tell them cuz they will laugh in my face and wont take me seriously. I have to prove to them tjat I can do this. I have an idea for saving shake it up. U van add a third girl to the friendship like the three musketeers. I kmow u have a policy about not being able to accept ideas but u can take full credit for it. This can b all UR idea. I had no say in this idea at all. All URS. No one knows that im doing this so it helps that we can keep this secret. I dont want money or anything. I just want a chance to prove that I can do this. I would be very very good for this part. I have a whole idea of the character and everything but its just ideas. Ideas that U can take full 100% credit for. I know I can do this I just need help from u to get this chance. If I could do it on my own I would but I cant so thats y I need ur help. I want this so bad and will do anything to get it. I will go thru watever training it takes to become the best. Im willingto work 24/7 to get better . This is finally something I know I want to do and van do and I just need to prove to everyone that im not some joke. That I can do things. I just want to be something outrageous and amazing. I want to finally be seen and heard by people. Make a difference in the world. My heart isb telling me that this is wat I want and not to give up and im not giving up. This is my passion. Its wat brings me joy. I know about ur policy but it doesn’t apply here cuz this is all UR idea. Please use it. I know it can make shake it up to the next level and if it can save it then please take it and use it as UR own creative idea. I just hope for a chance to be this charaxter cuz I know I can do it. I know this is a long shot and I know u get tjousands of emails like this and stuff but I know im not like everyone else. I just want my 15th year to be different and special. Something that can change my life for the better. Something that can make me happy for once. Please please please. Im not giving up. This is wat im meant to do and its all I think about everyday. Please I cant live my life being forced into doing things anymore please for once I want to do something for me. Ive never been so sure about something in my w hole life please. Please use this and give me a chance. I pray to god every single day that ill getbthis chance. This is the part I really want to do. Ill be perfect please. Please my school startsseptember 3rd so ifbu wanna give me a chance please do it before then. Thisbyear I want itmore than ever . I kmow I can do this just please give me a chance. Everyone deserves a chance and deserves to be happy. Im just asking for a chance. U wont be disappoinyed. Im such a hardworker and will do watever it takes. I know im just another face in the crowd like allways but I just want a chance do stand out for once. Please im notnlike other ppl. Please email me to find out more. I want this idea to come to life please. I kmow itll be good for shake it up itll give it something xtra. Just give me a chance to prove to my family that im not a screw up. I dont want to live my life any other way. Please gice me a chance. All im asking is to give me a chance with thks idea. With UR idea pleaee. Ill be perfect. Please email me bavkc soon hopefully eith good news. Please and thank u :). -alyssa G


marvin biedermann August 3, 2013 at 6:36 am

hello disney my name is marvin biedermann i am 13 years old and i am from mexico and switzerland.i can play the guitar and dance,i have wanted to be on disney channel for more than 8 years now.i have had experience in acting before and would love to be on any show if you could do anything what so ever i would be very thankful i have been in school plays talent shows etc and my only dream is to be an actor even i know i have a million in one chance i know even though i live in dubai i could go.if it helps i can speak 4 languages fluently(spanish,english,german,swiss)since i was small i have been puting on shows for people on ce i stoped on the sidewalk put a hat down and did the robot.well if you can even make me an extra i would be happy
sincerly marvin


Ariella Mahoney May 6, 2013 at 5:53 pm

Hi, my name is Ariella Mahoney im 13 and my dog, Chewie, was born with ‘Mickey Mouse’ on her back and i have pictures to prove it. She really is a special dog. I was writing to Disney because we need help. Chewie has Grandmal Seizures. We rescued her as a puppy from a man who was beating her and kicking her in the head. Soon after we got her she began to have seizures and she won’t stop having them. It’s almost every hour that she will have a seizure. We have taken her to ever vet in our area and no one knows what’s wrong with her. We have put her on every medication that we can afford. I really love my dog and if we can’t get some type of help we might loose her…. Please give us a call at 417-770-7294 she really does have Mickey mouse on her back.


bobby mark May 2, 2013 at 8:07 pm

very very bad customer service very rude people I’ve been saving since two years to come to your park and customer service is being very rude about the tickets on the phone


Cheyenne April 16, 2013 at 7:02 pm

Dear Disney,
I know you could care less about complaints filed to you but my heart is broken by the new Bibbidi Bobbdidi Botique age policy .I went every year for my birthday and got the hair make and nails package it my gift to myself at Disney world.Now since the policy is in place no one over 12 is allowed to do the special princess make over.I never wanted the grown just the hair make up and nails .They keep telling me about some Pirate make over and after looking at the pictures the make overs including the mermaid one is very odd looking and bit loud for my taste.Why are adult men allow to live there dream of being pirates while adult aren’t allowed to live there dream of becoming princesses is because women aren’t allow to kids at Disney and men are. I never returning to Disney and neither are my friends you have let us down Disney and ashamed of you


robin a. April 7, 2013 at 2:50 pm

Dear disney, a lot of people get frustrated
Because of the disney fast past they only have
It running durning certine times to get one
And they let them go more then the other lines
So people who don’t have the fast pass have to
Wait twice as long really gets them mad.you might
Want to consider getting rid ofvit and make
It fare for everyone, who ever came up with
This didn’t think of your customers much let them
Wait like the rest of us.you would have a lot more happy


steve April 3, 2013 at 3:25 pm

whom do i contact if i know of a business that is using Disney copy-written pictures for there own advertising with out license from Disney to do so?they are using Disney property to advertise there own store? i am let to understand that the Disney company does not permit this?? please let me know

thank you


cayla johnson March 10, 2013 at 6:16 pm

Dear Walt Disney Company,

Hi, I am Cayla Johnson from Little Rock Arkansas and I am thirteen years old. On behalf of my age group I am writing this letter to explain an idea that we have talked about for a while. I personally love Disney channel. I mean it is my favorite network of all times, but I also miss the old shows too. I was wondering if every Thursday on Disney Channel it would be a “Throwback Thursday day.” Throwback Thursday Day would be a day when you play all of the old Disney channel shows and or movies. For example the all-time favorites such as: That’s So Raven, Lizzie McGuire, Even Stevens, Kim Possible, Hannah Montana , and many other fantastic shows that were once played. Thank you for taking the time to read this email and I hope you take this into consideration. Please and thank you.


Cayla Johnson

P.S. To contact me please email me at caylaj2000@gmail.com or give me a call at 501-837-2846


Mary Stewartm March 7, 2013 at 10:36 pm

Hello, my name is Mary Stewart and my family and I are planning a short vacation to Disney Land in May 2013. I am having a great deal of difficulty obtaining maps to both Disney Land and California Adventures. My travel agent was unable to obtain them and when I called customer service the women was very rude about sending me one. I am unable to down load them so that they print out legibly on my computer and informed her of this. All that she could offer me was a vacation planning cd which I told her over and over I did not need. I was told that once we arrived at the park, that we could get a map, but I would rather not spend the time planning once we are there, our time would be better spent enjoying the park. I am actually somewhat confused as to the big deal about sending out maps? I found it rather ironic that while holding on the phone I was listening to a song about being your guest and “putting your service to the test” and I can’t even get you to send me copies of your park maps. If I hadn’t all ready informed my daughter that we were going to Disney Land, I would reconsider our trip for such horrible service and absurdness. It is horrible that you would risk loosing “guests” over sending maps. Thank you for your time and I would hope that you would reconsider and in the future re think the actions of your so called “cast members”. My address in case you would be so kind as to send out these maps is 3178 Kentwood dr Eugene, Oregon 97401. Thank you again, Mary Stewart.


Jake August 6, 2013 at 11:48 am

You probably should have accepted the vacation planning DVD that was offered to you, considering they come with park maps… Just saying.


Sharon Promislow December 19, 2012 at 4:27 am

Have experienced your trainers at the International Alliance of Accelerative Learning conferences in years past, and your methods are superb. I have also had the pleasure of the Behind the scenes tour of Disney World, which was absolutely fascinating. One thing that impressed me is your waste management: You researched the exact distance between trash cans that is necessary to encourage people not to litter. I unfortunately have forgotten the figure. May I have that exact measurement, please, because I want to forward it to the Parks Board of my city. We have a litter problem in our parks, and your experience can be part of the solution. Many Thanks.


Katherine November 29, 2012 at 11:25 am

Please disney change the comment of the soldier girl calling her soldiers a pussy willow in the movie wreck it ralph!! my little boy and husband really enjoyed the movie but because of that statement we will not be buying it. I am not looking forward to the day of telling him no we can’t buy it because of something that was said. He will be so sad because he loves video games and really loved the movie. So please make the changes so kids everywhere can enjoy it and parents dont have to worry about that statement anymore!!!


joshua May 28, 2014 at 10:47 am

it’s not about the comment it’s the meaning of the story that matters not the words just the story and the meaning was be who you are and you don’t need a medal to do that and in the end he got his real reward remeber everyone and everything has a purpose whats yours?


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