Time Warner Cable Corporate Office

Time Warner Cable Corporate Office Address

Time Warner Cable Inc.
60 Columbus Circle
New York, NY 10023

Contact Time Warner Cable

Phone Number: (212) 364-8200
Fax Number: (203) 328-0604
Website: http://www.timewarnercable.com
Email: Email Time Warner Cable


CEO: Glenn A. Britt
CFO: Irene M. Esteves
COO: Robert D. Marcus

Time Warner Cable History

Time Warner Cable was formed in 1989 when Warner Cable and the American Television and Communication Corporation (owned by Time Inc) merged.

In 1995, the company launched the Southern Tier Online Community which is today known as Roadrunner High Speed Online.  Paragon Cable was also acquired in ’95.

In 2006, they company acquired Adelphia.

In 2009, Time Warner spun off Time Warner Cable (TWC) as an independent company.

In 2011, the company acquired Insight Communications.

Time Warner Cable currently operates in 28 states and has over 15 million subscribers.

{ 437 comments… read them below or add one }

Lauren November 23, 2015 at 9:59 pm

BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH. I got time warner cable in July after 2 weeks I cancelled my cable and went to Dish. I had to keep the Internet ONLY because At&t did not service my apartment. I have been having issues with my bill since August. Every time I call a supervisor is NEVER available and they always say “someone will call you back in 24 hrs”. No one returns calls and the representatives are always dropping the call. My Internet was disconnected this month because my I was being over charged. I spoke with a manager yesterday and they gave me a credit for all the charges I shouldnt have been charged. I paid the remaining balance of $52. I came home early to work from home to find out my services was disconnected AGAIN. They applied the $52 towards a deposit that I was NEVER told about!!! Every person I come across I will make sure that they do not get Time Warner. I am also going to call the better busines bureau and report this sorry company!!!! This business will not last and I cant wait until they go out of business!


Paula November 23, 2015 at 9:17 pm

I was told I would get a reward card of 200 for signing up for the intelligent home .no one ever said I was under a contract and there is restriction. DONT DO IT ! It’s fraud !! I told them to take the equipment and refund my money and they won’t !!! Even though it’s not in there contract that said I can’t get a refund !!!! If your smart stay away from time warner not to mention i have called 4 times before and nor knew once told me anything about the program or contract !!!


Karen Heiser November 21, 2015 at 5:54 pm

Time Warner systematically conspires to overcharge its customers turning them over to a debt collector. In my situation Not only was there no outstanding balance, TWC ACTUALLY OWED ME MONEY.

The elderly are particularly vulnerable and disproportionately victimized. Indeed their families are further taken advantage of after their loved one’s death.

Despite reassurance by 3 customer service agents and a supervisor that there was a positive account balance with refund due, on 11/17/15 the account was turned over to a debt collection agency (ERC). The 2nd supervisor acknowledged the error although he said it had not be turned over to collections despite the fact that I had the documentation in my possession.

This is beyond poor customer service. I consider it consumer fraud.


chad November 19, 2015 at 9:22 am



Mike November 17, 2015 at 3:05 pm

Time Warner cable and internet is without a doubt the worst service available. Called today, a service problem, got disconnected, count em, 5 times. I have to use them because of my homowners. If you have any choice stay away from them. WORLDS WORST SEVICE COMPANY.


Cher November 16, 2015 at 11:22 am

The customer service that I have endured with TWC is by far the worse customer service that I have ever experienced. My initial goal for today was to downgrade my services. You inform me that no matter what I cancel, the bill will remain the same because I have a package deal. I patiently listened to the customer service representative but when I started to speak or ask a question, the representative talked over me and was very condescending. I requested to speak with a supervisor and you tell me that you are unable to get me a supervisor because you can handle everything yourself. They have access to everything that you have access to. If I requested a supervisor then this means that I do not want to speak to you anymore. I inquired how I could file a complaint, you said that I could take the survey or go through corporate but you do not have any information for corporate nor have I received this so called survey yet. My goal after today, move all my services over to another company or companies whose customer service has to be way better than TWC.


luanna November 2, 2015 at 8:48 am

I’ve been a customer of Insight Cable company for 5 years and them Time Warner bought the company. Still a customer but after today I will cancel my service and advise anyone that has Time Warner do the same. I’ve moved and returned my equipment to them. They didn’t take one item I had (told me it wasn’t theirs) I took it home and moved. Now they are hitting me with a charge for the item that wasn’t returned. I’ve made many calls and NOBODY will help me. They say I owe them for the item i didn’t return. WHAT? I tried to return it. Well they don’t care and will still charge me. I spoke to two people about this and neither will help me or clear it off my account. Zack Employee number #E168138 told me sorry pay your bill. Okay I’m done.
What out people, these people don’t care about loyal customers, they just care about MONEY!! I will be taking my business somewhere else. I’d advise you to do the same before they turn on you too.
Very upset (Soon to be EX-CUSTOMER)


Brad November 6, 2015 at 1:09 pm

Contact your states attorney general’s office.


Adrienne November 8, 2015 at 10:34 am

Same similar horrific customer service experience and I’m only three days with this company. I feel your pain and its awful that you have had to deal with such unprofessional behavior by “customer service experts”. They have terrible attitudes and are a poor excuse of a communications company. I personally will be contacting the AG, and BBB for this exact reason. I strongly suggest you do the same, especially after being a loyal customer for so many years!!!! Shame on you Time Warner!!!!!


randy October 26, 2015 at 5:46 pm

I live in Peshtigo Wisconsin. , TIme warner has a cable pedastal in front of by house, It has 2 cables going to it . When i call to get cable they keep telling me that there is no cable service at this address and that google maps does not show a house here. Why can’t someone just ride out here and look at the house and their big box in my front yard. How lazy a stupid can people be to just look it up on google maps.


Sonya October 26, 2015 at 2:05 am

So, I don’t know where to begin. I have been a long time customer of Time Warner. We pay anywhere between $270 – $320 a month. For years we have the same problems, usually fixed by rerunning the cable lines (which should be down every few years just from wear and tear). I mean in the last (I’d say 11 years maybe 12) after months of running smoothly it suddenly starts cutting out. Pixelated and freezing even on boxes that do not have a lot of recorded content. Internet and phone cutting in and out sometimes for months eventually just staying out. These lines run across the front of my house not only literally laying on the porch roof but ran in through the over grown pine tree next doors branches which just so happen to me laying on my roof. Which I have actually questioned their techs over even telling one of the last ones I’ve dealt with that it makes me nervous. Anyway the last tech refused to rerun the lines would not come back out after doing nothing not even basic maintenance to resolve the issue without charging us. So I’ve been facing this outrageous outages daily for months. Finally taking it upon myself to ask someone to remove the branches of a vacant house next door. Time Warner has not been back out to do maintenance, and amazingly enough (knock on wood) since having these (seemingly problematic branches cut off) I haven’t experienced an outage yet (still pixelated tv at times but that seems to be an over all issue from the hundreds of complaints I’ve read tonight). Anyway after 2 weeks of consistent phone and internet, I do a google search about whether or not branches effect cable service. To my surprise what I found was not the simple yes or no I was looking for. While I found nothing about cable lines and branches. I did find utility lines and branches and how they’re supposed to avoid running lines with electrical current through tree branches. I sincerely hope they end this practice it doesn’t ONLY effect their service, but it puts their products and their customer in harms way.


Wilson October 21, 2015 at 5:54 am

I live in Dallas Texas,
My address is 3XXX Park Lane Village.
My neighbor are stealing cable,
They are tempering with the green cable boxes and hooking up services from others services.
Cable wires running out across the yard.
So, if y’all are allowing this, I will not contact y’all again.


Hope Moore October 18, 2015 at 10:46 am

I was a Time Warner Cable employee from January to March of this year. I was subsequently terminated because I missed one question on a training exam. I was aware that this may be grounds for termination as were many other policies to ensure the overall success of the company. However, since then there has been 3 training classes where fights broke out in the middle of training which is grounds for immediate termination as well as others who were allowed to retake numerous tests although this was against company policy. As a show of good faith I believe Time Warner should offer me my job back at the last. Time Warner claims to be an equal opportunity employer. I can attest that this is far from the truth. I have made a number of attempts to contact Time Warner with no success to come to some agreement in which I could be made whole, but those attempts were ignored. Hopefully someone will reach out to me in an attempt to rectify this situation in lieu of litigation. Sincerely Hope Moore


TRUTHER October 20, 2015 at 6:19 pm

Actually, they give you two chances to pass a test in training and you have to get an 80 or higher to pass. You aren’t being truthful when you say you got one question wrong and was fired. File a lawsuit if you want, they are expensive and you probably will not win. just a thought.


Lisa Buel November 7, 2015 at 5:11 pm

This coming from someone who masks their identity. Who are you to to question someone integrity? You need to move on and not comment if you can do it with integrity yourself here.


Patricia Vince October 17, 2015 at 5:54 pm

I have been a Time Warner customer for years. I had a problem with my paycheck being deposited this week because of Rushcard’s highly public problems with their system. When this happened I had a promised payment that was supposed to be paid for my internet service. It was rejected and now I am going to lose my internet and phone service. I have to be honest. I know internet service is a luxury that I would normally do without if I couldn’t afford it and get it back when times got better. (Because of the glitch in Rushcard’s system, i now can’t pay this payment until next payday). However this time is different. My husband was diagnosed with terminal cancer last week. I brought him home to take care of him and made arrangements with my employer to work from home for awhile. I can’t get my local time warner to help or care in any way. If I dont have internet, there will be no working from home and with a seriously ill person in the house, I definitely need my phone. If I dont work from home, there will be no paycheck and we will have not heat or lights anyway. Can’t I just get some human kindness here and maybe a little more time. I have experienced poor customer service and uncaring phone calls before, but this is unacceptable.


Irene October 22, 2015 at 12:18 am

I agree with you. Time Warner treats people terribly and they don’t care about anyone at all. They are too expensive. They have terrible service and their employees are totally untrained and unprofessional. If you need a phone, or when I wasn’t working I struggled and I needed internet to survive and find a job, it is by no means a luxury, it is a basic survival necessity and they need to make provision for people in financial straits. All other companies will work with you. Not Time Warner. You should sue them. I plan to as well.


Perla October 13, 2015 at 9:13 am

I’ve had Time Warner Cable for years about as long as my tv. This year a lot of storm’s hit and two times it affected my cable box. Both boxes just stopped working. Well after the first box blew out it took my HDMI output with it. After the second box blew and a tech came and replaced it a couple days later 5 to be exact! My tv no longer comes on. So I took my tv to a service tech and explained what happened. They said that this is not the first time it happened and that the box was to blame. So I called TMC and explained what happened and all they have done is giving me the run around its been 3 months now. I’m told a supervisor would come out or call and neither has happened. I’m so tired of the customer service I’ve been receiving.


L Glaab October 8, 2015 at 12:23 pm

Time warner likes to take advantage of its customers and doesn’t want to resolve issues.
My account was passed due, due to being on short term disability, for the first time ever having time warner. It was on the verge of being turned off so I paid the past due balance to avoid disconnect. Two weeks later, I was disconnected. I paid the amount due on my account bringing it to zero which wasn’t due until next week. So trying to figure out why I was disconnected if my account was current? Then I was informed it was a hard disconnect from the pole and I now have to be treated as a new customer paying first month service, running my ssn and paying a deposit to have me services restored? So I have to pay over $100 so have service that I already had because someone hard disconnected my services when it shouldn’t have been? I don’t think so.
Trying to talk to a supervisor, I was hung up on twice just at the mention of a mistake? I’m not happy and feel disrespected as a loyal customer to your slow “turbo high speed” internet. We as paying customers should be treated a lot better and employees need to be trained better. Also every time I call an American company and get someone from overseas to deal with my issues makes me lose respect for that company for outsourcing.


Kat October 12, 2015 at 10:25 pm

They are ignorant like that, I had the same issue being on disability. I made payment arrangements with them and low and behold 2 days before I was due to pay thier bill they shut me off. I had one heck of a time with thier customer service people. I had internet service with them and told them to disconnect due to thier illegal hacking into my system, they would delete my system files to try to keep me from using my computer, I went through 12 modems with them a few years back to prevent thier hacking but it didn’t stop them so I disconnected with them only after walking up on them and catching them in the act of “pinging” me. This time I went through 2 modems and they darn near destryed my computer, thank God I had my degree in CSIS and remembered how to fix the system. It would take me an average of 4-5 times of trying to reinstall my OS. When I disconnected one of thier reps told me I would still be paying the same with or without internet service, she was very rude. After I went over her head and contacted the Dept Of Commerce about 3 times it got resolved but I still disconnected service and now they are hacking me again I caught them in my system AGAIN tonight 10/12/2015. I have thier IP address and all pertinent info for them to prove my case. NEVER AGAIN will I use TWC. Oh and when I confronted them about the hack they tried to tell me Com Cast was doing it, isn’t that hilarious!!! Guess I’ll be getting back to my contact at the Department of Commerce and let her know they are at it again. It’s not just you, trust me TWC is horrible and very ignorant….


S Johnson October 7, 2015 at 12:15 pm

After reading some of the other comments . . . NOTHING IS going to change . . .

I do NOT know why I continue to deal with Time Warner Cable (TWC). I continue to try to deal with TWC instead of the satellite companies and newer companies because of your longevity in my area and I like basic things (with technology) ~ good things but basic.

I have been with TWC for a while when I have had to get cable television in my name, moved, etc.

I am now ready to move on to another company. Your customer service STINKS!

Every time I set up service or change service, I get a different story, amount and what services I requested.

A technician showed up at my new house on Saturday, October 3, to hook up new service. He asked for a COD and for my TEVO card (or something). I had no idea what he was talking about.

I was never told anything about COD for my hook up and to give to a technician. TEVO card … I still don’t even know what that is . . .

Once he called Customer Support and I talked to someone, they stated what services I had ready for hook up and it was not the services I requested and spoke to me like it was my fault when I’m stating that is not what I ordered.

Once the technician was almost finished with hooking up my services in the living room, I said aren’t you going to set up cable in my bedroom? He said, my order is for 1 television and internet. I said “are you kidding me. Why would I set up one television with cable prewired for 4 rooms?”

He called Customer Support again. Of course, they didn’t have that either. Of course, my bill went up again.

I AM DONE with Time Warner Cable! Enough is Enough … I have been quite for many years.

When I hear other people talking negative about TWC and how much they like their satellite television, I don’t say anything because I’m ‘old school’. Well, no more. I am going NEW school too. I will NEVER recommend TWC to anyone.


L Adevai October 6, 2015 at 3:23 pm

To whom it may concern,
After being a customer for 15 years and taking all the crappy service TWC has shoved down my throat, I have now been trying to negotiate a better price as I don’t relish paying $150.00 per month for a phone and cable, without so much as one premium channel. I called twice to speak with someone regarding this issue, and all I got from your customer service reps was higher quotes … now if that isn’t the stupidest bunch of people I don’t know who is! I explained what I was offered by going to Verizon, and they basically said “Well, then go to Verizon”. So, now I will go to Verizon. Screw TWC and all the incompetent representatives and money-hungry corporate heads. Thanks for nothing. You really should listen to your customers’ complaints – they are many. When you are scrambling to keep afloat, we will be laughing. Hopefully this will happen very soon.
A VERY dissatisfied former customer.


GRACE CHERRY October 4, 2015 at 10:04 pm

October 2015


I called Time Warner early after noon to inquire where we could get a new remote for our TV. I spoke to a gentleman that I could barely understand, but apparently he understood me, took down my information and told me that a ‘serviceman’ would be at my home within the hour. I asked him if I heard him right and repeated, and he said yes, that’s right.

As I expected, a tech did not come to our home.

We called the number again around 3:45p, spoke to someone named Sam and he explained that it was my computer that was causing all the trouble. I was on the phone with 3 different people (none were proficient in English language) for more than one and half hours.. I kept being assured it would be fixed…

At one point the tech asked me to try our remote to turn on the TV, which I did and I could hear him yelling from another room: “OH MY GOD”… I quickly stopped trying to turn on the TV and went back to my computer which had in my opinion, freaked out… He said to me: what did you do??? I told him just what he told me to do.. He fiddled around some more, then another gent comes on the phone and tells me he’s a special technician and he will fix this in a couple of minutes??? It was not to be.. One of the technicians told me that there were dozens of trojans in my computer. I asked what are trojans? As he had control of my computer, he brought up the definition of trojans in computers, then asked me to recite out loud to him what was on my screen??? Then he said he would have to make a call regarding cost for the new remote and he would get back to me in an hour??? I hung up the phone

Also, as expected, I did not receive the usual phone call from TW to inquire if I was satisfied.

I can’t tell you how frustrated I am. All weI wanted was a new remote. Why oh why does T-W have phone technicians that cannot speak English. For one, you’re frustrated because something isn’t working right, then you speak to one of your techs, who you cannot understand. Between the trouble trying to understand them and the awful background noise, it was maddening.

Please help us, we just want a TV remote that works with our TV.

Grace Cherry
**2 Clemson Trail, Murrells Inlet SC 29576
cell phone: 843-957-****
TW phone: 843-947-****, please do not leave a message on this phone.
Email: g*******@ymail.com

ps. I’d like to add that my sister in New York, who just signed up with TW, is also disgusted with your technicians. You really must do something about this.

a copy of this letter is being sent to: Thomas M. Rutledge, President, Charter Communications


nathan szatkowski October 4, 2015 at 1:33 am

I have been a Time Warner Cable customer for a long time now. Over a month ago on a saturday my cable box went so after endless attempts with technical support I was advised that I would have to wait until monday to go to my local office to get a new box. I did exactly this 5 days later and when I returned home with the new refurbished box Time Warner could not activate it advising me to return to that location to get a new box. This time the 3rd refurbished box continued to freeze causing us to stop watching our programs and to reset the box. I call the customer service number 1 (800) 892-4357 and I was advised that they would send a non refurbished cable box in the mail. Several days later I only received a remote with no box. I waited 2 more days as I thought the box would be shipped differently. When I still did not receive my new box I called1 (800) 892-4357 and was advised that they never shipped me a box. The lady helping me said she would send me a non refurbished box as i have had so many issues and would wave the shipping fees. When I received this 4 th box it was missing a leg as well as had severe scratches all over the face of it. I didn’t even bother hooking it up. I was advised to go once again to the local office in Cheektowaga NY to swap out the box. This take me to the 5th box in just a little over a month. Is refurbished once again. When we DVR programs we find that some are cut off in the middle. When we watch live tv the box will freeze enabling us from controlling it so we a forced to hard reset the box missing a good portion of what we are watching. Fed up with the nonsense on September 29th I called1 (800) 892-4357 and spoke to Andy. He refused to allow me to talk to a supervisor. He stated he would make this right for me! He kept saying this. After about 10 times of him saying he can handle this without a supervisor I gave in as it was very exhausting. I told Andy I wanted a new box or I will be canceling my service. He assured me at the very latest he would call me on my cell on October 3rd 2015. He kept saying he was the only Andy there and that I was to give him a good review when Time Warner calls me back in a little bit and does a survey. (I never told Andy this but that was absurd of him even to ask me to do that as he has done nothing for me yet. Now that I am waiting for word of a new box I have 2 cable boxes in my possession and are getting charged for both even though the 1 is not hooked up.I have still not had any resolution on my concerns.
Desired Resolution: Refund
Desired Outcome
I expect a Brand New Box as I know they exist as Brand New Time Warner Customers would not get used equipment. I expect a refund for $25.90 for for 2 dvr services as well as $13.95 for equipment charges as they were defective and I want to be refunded for 5 weeks of cable service as I have missed shows and wasted my time on the phone as well as my gas driving to the Time warner location 3 times.


Jane Booke October 2, 2015 at 5:37 pm

I have been trying to get an additional cable box for a new television in my guesthouse for the last 2 1/2 weeks. I’ve gotten about 12 different answers three appointments with three no-shows. It is been a nightmare. The worst customer service of any company I have ever dealt with. Something needs to be done about this company. It’s so expensive and there’s no customer service. No one cares


Marlene October 1, 2015 at 2:12 pm

To all of you with complaints; I just came to get the Corporate Office address and saw these. Maybe if we all join together our problems would be taken care of by the company.
_March 2013_ I had a bill for $144.something so I sent a Western Union money order for $145 even. I was told they had not received the payment and thinking that payment would catch up I sent the sum of !44.something. I kept calling them and after a year I was told they had found the payment but nothing has been done. I wrote to the Corporate Office, I was told they found the payment. If they did then I have had a pre-paid balance. I am told they will send me a copy of where the found the payment and deducted it from my account. I have seen no such copy so now I am writing to:
Ohio Attorney Gerneral’s Office, Business Bureau in New York, My county proscuter and Time Warner. I am letting them know I have read a lot of complaints about them and am sending my complaint and varification of my payment to the above agencies. I have thought of getting an attorney and see how one starts a class action suit against Time Warner
EVERYONE WRITE TO THE BETTER BUSINESS BUREA,THEIR STATE ATTORNEY GENERAL and….I am not sure I will be able to find this page again….start a class action suit against Time Warner. If you should want to telephone me5138314423


eugene freeman September 30, 2015 at 6:11 pm

time warnet tec came to my house and stole a purse. The tec got away with a little over $400. dollers. I reported the claim to warner. No one in the compant can tell me as to what happened to my claim? The tec came on the 25th of September. He returned on the morning September 26 at 7:30am to retrive his tools bags he had left on September 25. Purse was missing about an hour after he left on on Sept. 26. No one in Time warner knows what to do with my claim. I continue to receive the around resulting in no help at all.
No one could not tell me who is handeling my claim.


Joe Geller September 29, 2015 at 8:01 pm

Everything the people above that are complaint about I’m experience the same exact problems!! So i will not write about this but i am with you all about TWC!! They should be out of business! I will say this the customer service people all give out different information and they are rude!!! So what is the correct info?? Lot’s of no shows foe appointments!! Let’s bring this company down!!


Robert Hedge September 27, 2015 at 10:12 am

I have been a TWC customer for several years, thinking that would be appreciated by them but it is not. This past week I had trouble with my TV freezing. A tech came out mid-week and switched out my DVR box. What was not noticed until after he left is that every 45-60 minutes the new box will lose signal and re-boot. Very frustrating when trying to watch a show, sports event, etc. I called TWC on Friday and spoke to a tech who gave his name as Chris. He scheduled a tech to come out this coming Wednesday (9/30) as that was the earliest he said someone could arrive. He also said he would overnight me a new DVR box in case that was the issue. The following day when it did not arrive I went on the online chat. The rep there said it would be here by 5:00PM. At 7:00PM I contacted TWC again and was then told they do not send out boxes overnight anymore and it would be Wednesday before the box arrives. After going around and around about being lied to twice, I hung up. They have the most unethical staff I have ever dealt with.


Jim September 25, 2015 at 10:34 am

Along with the other comments on this site, I have to agree that TWC is the worst in customer service. In mid 2015 we noticed several important emails randomly missing from our inbox. We looked in every possible folder and they were just gone. Called TWC to open a case to research this issue and was given a case number and told could take five to seven business days to resolve with a promise they would call back. Two weeks later I called and found out it was forwarded to the wrong department with the same promise, five to seven business days with a call back. One month later still no call back but is still in progress. Spoke with support supervisor, who was useless, said she would check into it and get back with me, never did. Two weeks I called back again, spoke with same supervisor and asked to escalate the issue and she said there was no one higher then her I could speak with. Two months gone by, still no response. Called today, 9/25, found out the case was closed with no results. As to why TWC never got back with me, they claim they did not have my phone number. HELLO, my account is associated with my home phone number, my phone service is with TWC!!! I cannot believe this company is still in business with the service they provide their customers. BTW the emails just mysteriously disappeared.


Attorney LaFayette September 18, 2015 at 6:28 pm

I have delt with many business over the years. I am sad to say this is the worst company I have ever worked with. This complaint would take 2 long to write all of the numerous blatant, unprofessional and unethical people. The corporate structure in regards to prioritizing complaints is terrible. The supervisor in charge of the Columbus Ohio division (disbatcher) should be fired. I’m amazed that they are making money. Oh please explain how I never had service installed. The office of the president never even called back like the promissed. 2 much to write. May all my clients friends and family please never use this company!


mandy September 15, 2015 at 6:52 pm

To the CEO’S when hiring employees they should learn customer service! I had service since July and they tell me now I apparently had another bill prior ( which I dont i had dish before) and disconnected my services due to that not my account now! Told me to pay it or I could not use my cable! Didn’t listen to it being mine or not. I’m extremely upset when I asked who I could go to hire up then them they told me no one! Worst customer service ever!! How do you make this right????? Who do I file a corporate complaint too??


Howard September 14, 2015 at 7:43 pm

We have had TWC at our retail location for years now, very few problems. So when we opened a new location we went with them. It has been a billing nightmare since. We were quoted a “national” account price, but given a regional account price, which is more, for fewer services. I have had at least 7 account reps who introduce themselves, promise to solve my problem, send me 3 e-mails explaining what I already know. Then the communication stops, until we get a new rep, who goes through the whole thing again. Tired of this to the point of switching back to ATT.


Vicki September 13, 2015 at 1:56 pm

To TWC (Glenn A. Britt and Robert D.Marcus),

We have been TWC issues since 8/31/15
and still going as of now:

Customer Solutions in Milwaukee not wanted to give some id number.

Tier 3 tech support not calling back, giving out wrong appointment info, giving out wrong troubleshooting info.

Contracted tech coming to residence and asking us what was he supposed to be doing, coming at wrong time window, his work order said one thing, but he told us and dispatcher totally something he wasn’t supposed to be doing.

Next tech sent immediately after the above was dismissed, said “I’m tired and I just want to go home as he was installing.

Issues with techs leaving after job completion and then a new problem, which if thoroughly doing their job, would have been seen.

TWC tech pre-visit calls on personal cells that don’t identify them as TWC and they don’t leave messages.

No call and no show based on a given escalated time frame.

It seems as if going from Insight to TWC caused a regression in tech knowledge and customer care and internal and external controls.

Also, calls to TWC this whole current month have averaged at least an hour.

Please, sirs do something about your company.. we really didn’t want to lose Insight Cable and we really didn’t want to go to TWC, since we had heard unpleasant dealings. However we gave the consolidation/transition a try ( which was difficult in its self with hardware and software issues).

Will things get better OR worse with Charter!

Thank you for your time.


Tim Shreve September 12, 2015 at 6:24 pm

I feel I have been lied to. I have had this service for 2 months and for two months my bill is wrong. What’s worse is they can see what I am supposed to be paying, but they won’t fix it! I need a call from someone in the office that cares about customer service. Respond and I will give you my number if you care.


Michael Pierson September 11, 2015 at 12:15 pm

I am so frustrated that now I’m not even sure if I want your service any longer. We have been trying to get you to come out and install for over 4 years now. Still you avoid my area. Even you have installed the box across the street form me about 30 foot and still to this day you keep telling ,me we are unserviceable. I watch all you marketing dollars spent and then wonder as a stock owner how in the world would I feel to know you shy away from customers that want your service. Triple play at that. Do you care enough to call and make this happen for over 40+ homes with your TWC on every street around me but mine.

Michael Pierson


Sara Betterton September 4, 2015 at 1:53 pm

I am very unhappy to have the TXCN channel removed from the cable lineup in Kerrville, TX.
I’ve learned it was dropped all over Texas, north Texas being first. It’s a big state folks. We have relatives and friends all over Texas, and TXCN has good local coverage coming from the network stations in major cities.

We want that news. TXCN has news we can relate to: Not that TimeWarner from Austin stuff. Austin is NOT Texas news…Bring back TXCN.
As soon as possible please, it was frequently, daily, watched in our home. NO ONE I KNOW WATCHES ALJEEZERA….DROP IT!!


Tracy August 31, 2015 at 7:49 pm

I am currently a TWC customer and We are in the process of moving and cannot completely do so until our internet is setup up at our new residence. My husband runs his business at home and has to have high speed Internet and also I have a son in the military in Japan and the Internet is my only communication with him so we are in desperate need of help.We have contacted TWC several times and the request is sent in and they can’t find our new address and they come back and say they cannot serve us at this time. Our neighbors all around us all has TWC. We have went in to our local office and they say all they can do is submit it again. This is a new construction home and we have even pulled up Google Earth to show them exactly where the house is. Everyone we have talked to has promised a call back but we haven’t heard from anyone. This has been going on a month now. Please Help!


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