Time Warner Cable Corporate Office

Time Warner Cable Corporate Office Address

Time Warner Cable Inc.
60 Columbus Circle
New York, NY 10023

Contact Time Warner Cable

Phone Number: (212) 364-8200
Fax Number: (203) 328-0604
Website: http://www.timewarnercable.com
Email: Email Time Warner Cable


CEO: Glenn A. Britt
CFO: Irene M. Esteves
COO: Robert D. Marcus

Time Warner Cable History

Time Warner Cable was formed in 1989 when Warner Cable and the American Television and Communication Corporation (owned by Time Inc) merged.

In 1995, the company launched the Southern Tier Online Community which is today known as Roadrunner High Speed Online.  Paragon Cable was also acquired in ’95.

In 2006, they company acquired Adelphia.

In 2009, Time Warner spun off Time Warner Cable (TWC) as an independent company.

In 2011, the company acquired Insight Communications.

Time Warner Cable currently operates in 28 states and has over 15 million subscribers.

{ 345 comments… read them below or add one }

Maria Toledo May 2, 2015 at 10:11 pm

I am very upset with Time Warner. I ordered the fight of Mayweather vs Pacquiao on Pay Perview today, 5/2/2015. I have company over waiting for the fight and still no fight. I have called cusomer service, to inform them and have yet to resolve the problem. At one point the representative said, she will call use back in 15 minutes, it’s been an hour and no call back. I will be canceling soon


Lisa May 1, 2015 at 12:01 pm

I had the worst experience today with one of your customer service reps over the phone. Her name was Tanya, ID No. C215978. I tried explaining to her that I just finished chatting with an agent, Nick, who was very nice by the way, and advised her of what he told me. She proceeded to cut me off, speak over me, she had hatred in her voice, was very sarcastic and she wouldn’t let me finish what I wanted to say. Instead she would say, “you’re only telling me half of the story” or “I’m trying to explain to you but you don’t let me speak” (at this point I started cutting her off because she was so rude), then she says “I’m trying to look up your services, before you interrupted me”. Who does that? I don’t want her fired, just spoken to or given a warning to be nicer to customers. My bill jumped from $200 to $271… I was just trying to find out why and to get a better deal. Thank you for taking the time to read this.


Sylvia Landau April 30, 2015 at 7:51 pm

I received a bill that was an error in the amount of $297.95. It was 3 times my usual monthly bill. Michael at ext. 1462963 promised me that an adjustment would be made. I sent a check in the amount of $151.16 that he told me was the correct amount. In also received a call from Sabrina Mojica who assured me that corrections would be made. I received a bill on line from Time Warner today in the amount of $297.95.
Apparently this was not resolved. Both Michael and Sabrina assured me that this error would be adjusted.


Geniese Janoski April 21, 2015 at 4:38 pm

I am sending you this E-Mail to Inform you of the very poor Customer service I received in one of your store locations- 1525 Old Trolly rd. Summerville Sc 29485 The name of the Rep who was assisting me name was Ny. I cannot locate the store phone # in order to report her to Mgmt of that store and was told by “Ny” He was not available. My acct #202046443904001 If you check my account you will see I alway’s paid my bill in a timely fashion and considerd myself a “Good” customer. The conversation between me and The Rep. “Ny” was I was simply asking for her assistance in helping me to reduce my pkg. U have a special need’s child and could no longer afford the 174.00 I was paying, She not only said she couldn’t help me I had to call the 1-800# she shook her head in what they call “Ghetto” style at me while asking if I needed wireless Internet, I didn’t understand what she was saying so the more questions I asked the ruder she got I then pleaded with her to not argue with me, just so she would stop going on and on…So by this Time I was then very Upset and was runing out of patience with her so I said well if I can’t get help then I will disconnect and switch to Direct Tv, she then said “Do what you want to do” and asked for the bill amount. I am now a Direct Tv customer! This person I feel need’s some type of reprimand for the poor customer service she give’s and maybe some re-training. I have been a Time Warner customer consecutive for the past 2yr’s and before that I alway’s went to Time warner before any other provider’s throughout my life. Please contact me at jano****@yahoo.com I just feel sick about this and need reassurance this person was at the least spoken to about her poor attitude, Sincerely and Unfortunately no longer a Time warner cable customer, Geniese Janoski


Wheeler April 16, 2015 at 5:00 pm

Time Warner Employee “Ben” was my tech at 4PM today. He was a 180 from my previous post. He was well dressed and even wore booties over his shoes. He arrived promptly and it took him a matter of 20 minutes to get service working. He informed me of the functionality and services inherent to my DVR’s. I actually received my phone number this time. Sad that what should be the norm, has me so impressed. Don’t doubt that my experience before 4PM today was unacceptable and needs addressed immediately. I’m anxiously awaiting my call from executive services tomorrow.


Wheeler April 16, 2015 at 11:55 am

My appt was Wednesday noon. Tech on time. By 6pm after exhaustive phone calls,being told I would have a 3 day wait for service and a day WITHOUT PAY for me – incorrect codes were blamed. Felt sorry for James so,soft drinks, a free cigarette and a now missing lighter later… The tech said he was going to another call & would return. He forgot his tools, therefor returned an hour later. Tech said he’d return by 8:30 PM to finish job. SHOCKER – he never came back! Left 4 DVR’s and other equipment on my floor. I called TWC and a ticket was put out by Alicia for a return to job asap. SECOND SHOCKER – it’s now 10:30 PM and nothing. Spoke with Brandon at 10:36 PM, Put on hold. It’s now 10:45PM..Now speaking with Angie, who is delightfully helpful in a sea of crap. She said that she would forward the info to management. Now Thursday morning and nothing. 3phone calls & run around happening. When I asked to speak to a spv, Reggie just put me on hold until I hung up, Marion gave me a ticket number and I was told I’d recv a call within an hour. Person called and told me nothing could be done as tech office closed today. Spoke with a lady who then acted annoyed that I refused to accept waiting another day for a tech. SUPPOSEDLY a tech will be here today at 4PM. So 28 hours later…Where’s my call from management? Nobody even seems concerned that I have 4 pieces of equipment that I would be charged $500 a piece for if I didn’t return it. Customer service at it’s best? Switching to Dish TV apparently.


Elizabeth Milliken April 14, 2015 at 6:28 pm

Since I do not really know who to contact, I am hoping that this email finds its way to the advertising department.

This is not really a complaint, just a observation/suggestion. I am writing about the commercial where the little girl throws the coin in the wishing well and wishes for a puppy. At the end of the commercial, I think it would have been better if the mother asks: “where is the nearest shelter?” instead of asking for the nearest pet store. Her pet store question just turns me off to the entire commercial. With all the “throw away” animals in our shelters, it would be nice to recognize that they need adoption and this ad just might have worked for some of those desperate animals. Like I said, not a complaint, just an observation. Solution: re-shoot the commercial and change it to shelter.


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