Time Warner Cable Corporate Office

Time Warner Cable Corporate Office Address

Time Warner Cable Inc.
60 Columbus Circle
New York, NY 10023

Contact Time Warner Cable

Phone Number: (212) 364-8200
Fax Number: (203) 328-0604
Website: http://www.timewarnercable.com
Email: Email Time Warner Cable

Executives

CEO: Glenn A. Britt
CFO: Irene M. Esteves
COO: Robert D. Marcus

Time Warner Cable History

Time Warner Cable was formed in 1989 when Warner Cable and the American Television and Communication Corporation (owned by Time Inc) merged.

In 1995, the company launched the Southern Tier Online Community which is today known as Roadrunner High Speed Online.  Paragon Cable was also acquired in ’95.

In 2006, they company acquired Adelphia.

In 2009, Time Warner spun off Time Warner Cable (TWC) as an independent company.

In 2011, the company acquired Insight Communications.

Time Warner Cable currently operates in 28 states and has over 15 million subscribers.

{ 354 comments… read them below or add one }

Willie Hinton May 20, 2015 at 11:28 am

Time warner installed a new cable at my home December 2014, I have called the local office at least ten time requesting that the cable be buried. I need help getting this cable buried.
Willie Hinton **** Canterbury Solon Ohio 44139.

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Gavin Brwon May 15, 2015 at 7:39 pm

First of all, I have been a Timewarner Cable customer for about 8-years. Customer Service is the worse we have ever experienced. Timewarner doesn’t treat their old/long -term customers like they treat you on the first day you receive services. Every year our bill goes up and the services get worse and worse. There are days when the Cable box just shuts down in the middle of a program. The internet has got worse. On top of that try paying for something you don’t have. For years we were charged for services we were not receiving.
We upgraded our packages to try and get better services and was quoted a rate that we agreed to and then the technician left a box out, which his supervisor said he could have called someone to meet him to get the additional box. Well, that did not happen so we didn’t receive it. Furthermore, it took over a month to receive the additional box but it raised our rate an additional $30.00. Which was another mistake on Timewarner. We probably have talk to about 7-8 different people who said they would help us and correct the mistake of the customer service rep and the technician. Well, what we got were a bundle of lies and false promises. And to add to that, the worse customer service we have ever experienced. Timewarner cable is one of the worse companies I know of and I will make sure everyone I know and even people I don’t know, know this as well. Today will be the last day they get another cent from us. Moreover, we thank GOD for Uverse being offered in our neighborhood now. Even if it was not offered as of today, I would rather not have anything if it had to come from Timewarner cable.
Lastly, I will be on all social networks spreading the word about timewarner cable and I will also be reaching out to the local news stations as well.

Regards,

Gavin Brown

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Amy May 14, 2015 at 12:56 pm

I am beyond frustrated. I have been waiting for a tech to come to my address and start service. 30 minutes before, a very rude woman, Lisa, contacted me and said it was cancelled. I called back, the usual 10 minute holding, and the rep told me I owed 152.00 from an address a year ago. Not only that, I never received nor remember owing that. After that address, I moved to another address and had service. They started it, with no issues Never mentioned a past due bill?. I sat on the phone 3 days ago, to begin service at another residence, and nothing was mentioned. This was a hour long call as usual. Now, thirty minutes before a tech comes, they call me with this. I have been waiting. They have no information about this random bill, and now tell me to go to local office. I am beyond angry. Hopefully Verizon comes in my area soon. I am done with them.

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Wheeler May 11, 2015 at 5:32 pm

Last comments apparently deleted…so no thread. Overall, service was to start April 15, 2015. Now it’s May 11, 2015 and still unacceptable service. DVR’s not working properly. 6 service techs and completely documented numerous phone calls. BTW Important sounding OFFICE OF PRESIDENT or EXECUTIVE RESPONSE TEAM is speak for a technician. Nothing more!! Spoke with REGINA to cancel service. FIRST, I’M NOT paying for someone to pick up equipment that doesn’t work. I live 40 min from return office – HELL NO! I’ve had TWC internet for 20 years, now that I cancelled service – raising my rates!!!!!!! So I ask to speak to her supervisor – was told there is nobody!!!!! WOW!!!! Hung up and received a call letting me know that my bill ( I was told by VONDA on April 16, would be comped as within my 30 day $ back guarantee) was past due!!! Delete my comments again, I”ll keep posting my frustration!

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Marilyn May 7, 2015 at 12:41 pm

I have rarely had the kind of service problems that I have experienced with Time Warner Cable. They were ineffectual in helping to resolve my problem and as of now I have no phone service at all in my home office and do not seem to be able to find a time when they can resolve the issue. Not only that! The service man who came to my home without calling or letting me know he was coming, spoke to me on the phone through my housekeepers phone and he said that he would come back at 3pm to meet me. He did not come back and he wrote in his notes that I said that I didn’t know whether I wanted the service or not. Of course, porting my phone line already from my previous carrier would mean that I was unsure if I wanted the service, right?

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Sarah May 6, 2015 at 12:53 pm

I am very disappointed in the customer service department and with the horrible customer service I have received by Time Warner. I made a payment on my husbands closed cable account from 2010 on March 10, 2015. I was promised a receipt/ statement would be mailed to me as proof the item was paid. 2 weeks went by and I still had not received anything in the mail as promised. I called back March 24, 2015 and was told they do not have anything that can be mailed to me because the account was so old. Frustrated, I asked to speak with a supervisor. This particular supervisor was very rude and refused to give me his name. He told me that statements are not generated until a certain time in the month (which is completely understandable) and I should receive it within 2-3 weeks and he will do his best to expedite it. He gave me a “confirmation number” and said he would call me back as soon as the statement was mailed out. I very much appreciated this even though he was rude as can be.Today, May 6,2015, I called back because I still have not received a phone call from that supervisor or a receipt. I gave the very nice lady whom I spoke with,Betty, my confirmation number, which she told me wasn’t even a valid confirmation number and there was nothing on my account, according to her about the supervisor whom I spoke to was and the notes he said he put in weren’t there.. She was able to tell me that a request for a statement to be mailed to me was put in and denied. She told me there was no way for her to print me anything and apologized for all of my problems I have had with the company. She then transferred me to a supervisor and after being on hold for an hour I hung up. I will be contacting a higher up to help me resolve this issue. Obviously if your “supervisors” give out confirmation numbers that aren’t valid and say they put certain notes in the account that were never put in, something is wrong. I personally have never had Time Warner and never will after this experience. All I am trying to do a remove a collection item from my husbands credit report and I cant do so without something from Time Warner showing it was paid. Im sorry your that some of your staff has been poorly trained and does not know how to be truthful. I wish this company the best of luck with keeping happy customers.

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MARK RUBIN May 4, 2015 at 12:30 pm

so many times I have complained in the last month…I have been blocked on your facebook accounts, but no one will even contact me. I have complained to the fcc. locally they seem to have blocked my number. i cannot get through.for the 100th time..in march YOUR SUPPOSED CUSTOMER SOLUTIONS dept.made an agreement with me. I would pay $200+ on april 8 & TWC would send me a postcard for a $300 gift card. I agreed to not cancel my service.I did what I promised TIME WARNER did not. I am told the conversations are recorded..Please find mine and listen.Your solutions center has refused to even let me speak to a supervisor..1 person said there was no supervisor. Another one told me WILL would call back in 24-48 hours. Did will call you? He never called me.It has been almost a week since that lie. on ur facebook someone named Stefphanie blocked me this AM..JAY & JORDAN on the other TWC blocked me too..WHY DO YOU JUST LIE TO YOUR CUSTOMERS???? i AM IN CLEVELAND OHIO..MY NAME IS MARK RUBIN. MY HOME PH IS 216331****..UR SERVICE..MY CELL IS 954 309 ****…I REFUSE TO PAY ANOTHER PENNY UNTIL U COMPLY WITH YOUR FIRST PROMISE……

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Amy May 14, 2015 at 12:58 pm

I never received my 300.00

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Jeanna Hubbard May 4, 2015 at 9:03 am

After 3 months of technical support issues, countless hours on the phone with TWC on a daily basis, contact with over 30 employees, and multiple “undisclosed charges” being added to my bill every month, I have finally decided to no longer be a TWC customer after years of service. I have escalated my issues as far as the office of the president. In which, Mr. Marcus, has refused several requests for me to speak with him regarding his careless and rude employees (reps, supervisors, techs, etc…). Mr. Marcus does not care about his customers what so ever. Each and every employee there will lie to their customers, tell them what they want to hear just to get them off the phone call, won’t notate their account with truthful notes regarding the conversations they’ve had, etc… This company is nothing but CROOKS! They do anything and everything to get their bonus money and that’s ALL they care about! They’re liars, thieves, and cowards. I have never dealt with such hypocritical customer services individuals in my life. I have never been so disappointed and disgusted with a company. I will NEVER be a TWC customer again. The BBB, social media, and Howard Aine will all be contacted regarding the mistreatment and unprofessionalism of this company. Thanks for doing everything in your power to screw your customers!

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Maria Toledo May 2, 2015 at 10:11 pm

I am very upset with Time Warner. I ordered the fight of Mayweather vs Pacquiao on Pay Perview today, 5/2/2015. I have company over waiting for the fight and still no fight. I have called cusomer service, to inform them and have yet to resolve the problem. At one point the representative said, she will call use back in 15 minutes, it’s been an hour and no call back. I will be canceling soon

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Lisa May 1, 2015 at 12:01 pm

I had the worst experience today with one of your customer service reps over the phone. Her name was Tanya, ID No. C215978. I tried explaining to her that I just finished chatting with an agent, Nick, who was very nice by the way, and advised her of what he told me. She proceeded to cut me off, speak over me, she had hatred in her voice, was very sarcastic and she wouldn’t let me finish what I wanted to say. Instead she would say, “you’re only telling me half of the story” or “I’m trying to explain to you but you don’t let me speak” (at this point I started cutting her off because she was so rude), then she says “I’m trying to look up your services, before you interrupted me”. Who does that? I don’t want her fired, just spoken to or given a warning to be nicer to customers. My bill jumped from $200 to $271… I was just trying to find out why and to get a better deal. Thank you for taking the time to read this.

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Sylvia Landau April 30, 2015 at 7:51 pm

I received a bill that was an error in the amount of $297.95. It was 3 times my usual monthly bill. Michael at ext. 1462963 promised me that an adjustment would be made. I sent a check in the amount of $151.16 that he told me was the correct amount. In also received a call from Sabrina Mojica who assured me that corrections would be made. I received a bill on line from Time Warner today in the amount of $297.95.
Apparently this was not resolved. Both Michael and Sabrina assured me that this error would be adjusted.

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Geniese Janoski April 21, 2015 at 4:38 pm

I am sending you this E-Mail to Inform you of the very poor Customer service I received in one of your store locations- 1525 Old Trolly rd. Summerville Sc 29485 The name of the Rep who was assisting me name was Ny. I cannot locate the store phone # in order to report her to Mgmt of that store and was told by “Ny” He was not available. My acct #202046443904001 If you check my account you will see I alway’s paid my bill in a timely fashion and considerd myself a “Good” customer. The conversation between me and The Rep. “Ny” was I was simply asking for her assistance in helping me to reduce my pkg. U have a special need’s child and could no longer afford the 174.00 I was paying, She not only said she couldn’t help me I had to call the 1-800# she shook her head in what they call “Ghetto” style at me while asking if I needed wireless Internet, I didn’t understand what she was saying so the more questions I asked the ruder she got I then pleaded with her to not argue with me, just so she would stop going on and on…So by this Time I was then very Upset and was runing out of patience with her so I said well if I can’t get help then I will disconnect and switch to Direct Tv, she then said “Do what you want to do” and asked for the bill amount. I am now a Direct Tv customer! This person I feel need’s some type of reprimand for the poor customer service she give’s and maybe some re-training. I have been a Time Warner customer consecutive for the past 2yr’s and before that I alway’s went to Time warner before any other provider’s throughout my life. Please contact me at jano****@yahoo.com I just feel sick about this and need reassurance this person was at the least spoken to about her poor attitude, Sincerely and Unfortunately no longer a Time warner cable customer, Geniese Janoski

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Wheeler April 16, 2015 at 5:00 pm

Time Warner Employee “Ben” was my tech at 4PM today. He was a 180 from my previous post. He was well dressed and even wore booties over his shoes. He arrived promptly and it took him a matter of 20 minutes to get service working. He informed me of the functionality and services inherent to my DVR’s. I actually received my phone number this time. Sad that what should be the norm, has me so impressed. Don’t doubt that my experience before 4PM today was unacceptable and needs addressed immediately. I’m anxiously awaiting my call from executive services tomorrow.

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Wheeler April 16, 2015 at 11:55 am

My appt was Wednesday noon. Tech on time. By 6pm after exhaustive phone calls,being told I would have a 3 day wait for service and a day WITHOUT PAY for me – incorrect codes were blamed. Felt sorry for James so,soft drinks, a free cigarette and a now missing lighter later… The tech said he was going to another call & would return. He forgot his tools, therefor returned an hour later. Tech said he’d return by 8:30 PM to finish job. SHOCKER – he never came back! Left 4 DVR’s and other equipment on my floor. I called TWC and a ticket was put out by Alicia for a return to job asap. SECOND SHOCKER – it’s now 10:30 PM and nothing. Spoke with Brandon at 10:36 PM, Put on hold. It’s now 10:45PM..Now speaking with Angie, who is delightfully helpful in a sea of crap. She said that she would forward the info to management. Now Thursday morning and nothing. 3phone calls & run around happening. When I asked to speak to a spv, Reggie just put me on hold until I hung up, Marion gave me a ticket number and I was told I’d recv a call within an hour. Person called and told me nothing could be done as tech office closed today. Spoke with a lady who then acted annoyed that I refused to accept waiting another day for a tech. SUPPOSEDLY a tech will be here today at 4PM. So 28 hours later…Where’s my call from management? Nobody even seems concerned that I have 4 pieces of equipment that I would be charged $500 a piece for if I didn’t return it. Customer service at it’s best? Switching to Dish TV apparently.

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Elizabeth Milliken April 14, 2015 at 6:28 pm

Since I do not really know who to contact, I am hoping that this email finds its way to the advertising department.

This is not really a complaint, just a observation/suggestion. I am writing about the commercial where the little girl throws the coin in the wishing well and wishes for a puppy. At the end of the commercial, I think it would have been better if the mother asks: “where is the nearest shelter?” instead of asking for the nearest pet store. Her pet store question just turns me off to the entire commercial. With all the “throw away” animals in our shelters, it would be nice to recognize that they need adoption and this ad just might have worked for some of those desperate animals. Like I said, not a complaint, just an observation. Solution: re-shoot the commercial and change it to shelter.

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