Time Warner Cable Corporate Office

Time Warner Cable Corporate Office Address

Time Warner Cable Inc.
60 Columbus Circle
New York, NY 10023

Contact Time Warner Cable

Phone Number: (212) 364-8200
Fax Number: (203) 328-0604
Website: http://www.timewarnercable.com
Email: Email Time Warner Cable


CEO: Glenn A. Britt
CFO: Irene M. Esteves
COO: Robert D. Marcus

Time Warner Cable History

Time Warner Cable was formed in 1989 when Warner Cable and the American Television and Communication Corporation (owned by Time Inc) merged.

In 1995, the company launched the Southern Tier Online Community which is today known as Roadrunner High Speed Online.  Paragon Cable was also acquired in ’95.

In 2006, they company acquired Adelphia.

In 2009, Time Warner spun off Time Warner Cable (TWC) as an independent company.

In 2011, the company acquired Insight Communications.

Time Warner Cable currently operates in 28 states and has over 15 million subscribers.

{ 413 comments… read them below or add one }

Jane Booke October 2, 2015 at 5:37 pm

I have been trying to get an additional cable box for a new television in my guesthouse for the last 2 1/2 weeks. I’ve gotten about 12 different answers three appointments with three no-shows. It is been a nightmare. The worst customer service of any company I have ever dealt with. Something needs to be done about this company. It’s so expensive and there’s no customer service. No one cares


Marlene October 1, 2015 at 2:12 pm

To all of you with complaints; I just came to get the Corporate Office address and saw these. Maybe if we all join together our problems would be taken care of by the company.
_March 2013_ I had a bill for $144.something so I sent a Western Union money order for $145 even. I was told they had not received the payment and thinking that payment would catch up I sent the sum of !44.something. I kept calling them and after a year I was told they had found the payment but nothing has been done. I wrote to the Corporate Office, I was told they found the payment. If they did then I have had a pre-paid balance. I am told they will send me a copy of where the found the payment and deducted it from my account. I have seen no such copy so now I am writing to:
Ohio Attorney Gerneral’s Office, Business Bureau in New York, My county proscuter and Time Warner. I am letting them know I have read a lot of complaints about them and am sending my complaint and varification of my payment to the above agencies. I have thought of getting an attorney and see how one starts a class action suit against Time Warner
EVERYONE WRITE TO THE BETTER BUSINESS BUREA,THEIR STATE ATTORNEY GENERAL and….I am not sure I will be able to find this page again….start a class action suit against Time Warner. If you should want to telephone me5138314423


eugene freeman September 30, 2015 at 6:11 pm

time warnet tec came to my house and stole a purse. The tec got away with a little over $400. dollers. I reported the claim to warner. No one in the compant can tell me as to what happened to my claim? The tec came on the 25th of September. He returned on the morning September 26 at 7:30am to retrive his tools bags he had left on September 25. Purse was missing about an hour after he left on on Sept. 26. No one in Time warner knows what to do with my claim. I continue to receive the around resulting in no help at all.
No one could not tell me who is handeling my claim.


Joe Geller September 29, 2015 at 8:01 pm

Everything the people above that are complaint about I’m experience the same exact problems!! So i will not write about this but i am with you all about TWC!! They should be out of business! I will say this the customer service people all give out different information and they are rude!!! So what is the correct info?? Lot’s of no shows foe appointments!! Let’s bring this company down!!


Robert Hedge September 27, 2015 at 10:12 am

I have been a TWC customer for several years, thinking that would be appreciated by them but it is not. This past week I had trouble with my TV freezing. A tech came out mid-week and switched out my DVR box. What was not noticed until after he left is that every 45-60 minutes the new box will lose signal and re-boot. Very frustrating when trying to watch a show, sports event, etc. I called TWC on Friday and spoke to a tech who gave his name as Chris. He scheduled a tech to come out this coming Wednesday (9/30) as that was the earliest he said someone could arrive. He also said he would overnight me a new DVR box in case that was the issue. The following day when it did not arrive I went on the online chat. The rep there said it would be here by 5:00PM. At 7:00PM I contacted TWC again and was then told they do not send out boxes overnight anymore and it would be Wednesday before the box arrives. After going around and around about being lied to twice, I hung up. They have the most unethical staff I have ever dealt with.


Jim September 25, 2015 at 10:34 am

Along with the other comments on this site, I have to agree that TWC is the worst in customer service. In mid 2015 we noticed several important emails randomly missing from our inbox. We looked in every possible folder and they were just gone. Called TWC to open a case to research this issue and was given a case number and told could take five to seven business days to resolve with a promise they would call back. Two weeks later I called and found out it was forwarded to the wrong department with the same promise, five to seven business days with a call back. One month later still no call back but is still in progress. Spoke with support supervisor, who was useless, said she would check into it and get back with me, never did. Two weeks I called back again, spoke with same supervisor and asked to escalate the issue and she said there was no one higher then her I could speak with. Two months gone by, still no response. Called today, 9/25, found out the case was closed with no results. As to why TWC never got back with me, they claim they did not have my phone number. HELLO, my account is associated with my home phone number, my phone service is with TWC!!! I cannot believe this company is still in business with the service they provide their customers. BTW the emails just mysteriously disappeared.


Attorney LaFayette September 18, 2015 at 6:28 pm

I have delt with many business over the years. I am sad to say this is the worst company I have ever worked with. This complaint would take 2 long to write all of the numerous blatant, unprofessional and unethical people. The corporate structure in regards to prioritizing complaints is terrible. The supervisor in charge of the Columbus Ohio division (disbatcher) should be fired. I’m amazed that they are making money. Oh please explain how I never had service installed. The office of the president never even called back like the promissed. 2 much to write. May all my clients friends and family please never use this company!


mandy September 15, 2015 at 6:52 pm

To the CEO’S when hiring employees they should learn customer service! I had service since July and they tell me now I apparently had another bill prior ( which I dont i had dish before) and disconnected my services due to that not my account now! Told me to pay it or I could not use my cable! Didn’t listen to it being mine or not. I’m extremely upset when I asked who I could go to hire up then them they told me no one! Worst customer service ever!! How do you make this right????? Who do I file a corporate complaint too??


Howard September 14, 2015 at 7:43 pm

We have had TWC at our retail location for years now, very few problems. So when we opened a new location we went with them. It has been a billing nightmare since. We were quoted a “national” account price, but given a regional account price, which is more, for fewer services. I have had at least 7 account reps who introduce themselves, promise to solve my problem, send me 3 e-mails explaining what I already know. Then the communication stops, until we get a new rep, who goes through the whole thing again. Tired of this to the point of switching back to ATT.


Vicki September 13, 2015 at 1:56 pm

To TWC (Glenn A. Britt and Robert D.Marcus),

We have been TWC issues since 8/31/15
and still going as of now:

Customer Solutions in Milwaukee not wanted to give some id number.

Tier 3 tech support not calling back, giving out wrong appointment info, giving out wrong troubleshooting info.

Contracted tech coming to residence and asking us what was he supposed to be doing, coming at wrong time window, his work order said one thing, but he told us and dispatcher totally something he wasn’t supposed to be doing.

Next tech sent immediately after the above was dismissed, said “I’m tired and I just want to go home as he was installing.

Issues with techs leaving after job completion and then a new problem, which if thoroughly doing their job, would have been seen.

TWC tech pre-visit calls on personal cells that don’t identify them as TWC and they don’t leave messages.

No call and no show based on a given escalated time frame.

It seems as if going from Insight to TWC caused a regression in tech knowledge and customer care and internal and external controls.

Also, calls to TWC this whole current month have averaged at least an hour.

Please, sirs do something about your company.. we really didn’t want to lose Insight Cable and we really didn’t want to go to TWC, since we had heard unpleasant dealings. However we gave the consolidation/transition a try ( which was difficult in its self with hardware and software issues).

Will things get better OR worse with Charter!

Thank you for your time.


Tim Shreve September 12, 2015 at 6:24 pm

I feel I have been lied to. I have had this service for 2 months and for two months my bill is wrong. What’s worse is they can see what I am supposed to be paying, but they won’t fix it! I need a call from someone in the office that cares about customer service. Respond and I will give you my number if you care.


Michael Pierson September 11, 2015 at 12:15 pm

I am so frustrated that now I’m not even sure if I want your service any longer. We have been trying to get you to come out and install for over 4 years now. Still you avoid my area. Even you have installed the box across the street form me about 30 foot and still to this day you keep telling ,me we are unserviceable. I watch all you marketing dollars spent and then wonder as a stock owner how in the world would I feel to know you shy away from customers that want your service. Triple play at that. Do you care enough to call and make this happen for over 40+ homes with your TWC on every street around me but mine.

Michael Pierson


Sara Betterton September 4, 2015 at 1:53 pm

I am very unhappy to have the TXCN channel removed from the cable lineup in Kerrville, TX.
I’ve learned it was dropped all over Texas, north Texas being first. It’s a big state folks. We have relatives and friends all over Texas, and TXCN has good local coverage coming from the network stations in major cities.

We want that news. TXCN has news we can relate to: Not that TimeWarner from Austin stuff. Austin is NOT Texas news…Bring back TXCN.
As soon as possible please, it was frequently, daily, watched in our home. NO ONE I KNOW WATCHES ALJEEZERA….DROP IT!!


Tracy August 31, 2015 at 7:49 pm

I am currently a TWC customer and We are in the process of moving and cannot completely do so until our internet is setup up at our new residence. My husband runs his business at home and has to have high speed Internet and also I have a son in the military in Japan and the Internet is my only communication with him so we are in desperate need of help.We have contacted TWC several times and the request is sent in and they can’t find our new address and they come back and say they cannot serve us at this time. Our neighbors all around us all has TWC. We have went in to our local office and they say all they can do is submit it again. This is a new construction home and we have even pulled up Google Earth to show them exactly where the house is. Everyone we have talked to has promised a call back but we haven’t heard from anyone. This has been going on a month now. Please Help!


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