Timberland Corporate Office - Corporate Office HQ

Timberland Corporate Office

How would you rate your experience with The Timberland Company ?

[Total: 18    Average: 2.4/5]

The Timberland Company Corporate Office Address

The Timberland Company
200 Domain Drive
Stratham, New Hampshire 03885

Contact The Timberland Company

Phone Number: (603) 772-9500
Fax Number: (603) 926-9239
Website: http://shop.timberland.com
Email: Email The Timberland Company

The Timberland Company Facts

Founder: Nathan Swartz
Date Founded: 1952
Founding Location: Boston, Massachusetts
Number of Employees: 5600

The Timberland Company Executives

CEO: Jeff Swartz
CFO: Tracy Smith
COO: Karl Heinz Salzburger

The Timberland Company History

The Timberland Company is a manufacturer, marketer, and retailer of outdoor wear.

Timberland was founded in 1952 when Nathan Swartz bought an interest in The Abington Shoe Company near Boston, Massachusetts. Three years later he bought the remaining interest in the company to become the sole owner.

In 1960 Swartz and his sons introduced new technology to completely waterproof boots by connecting the soles to the leather uppers without stitching.

In 1973 the name “Timberland” was introduced for one of the waterproof leather boots sold by the company. The boots proved to be massively popular and as a result the company changed its name to The Timberland Company.

In the 1980’s Sidney Swartz, the founder’s son, took over the company and began to diversify it into a lifestyle brand by adding clothing and women’s shoes.

In the 1990’s the company continues to diversify its product line by adding watches, backpacks, and children’s footwear..

Today Timberland sells its products through 230 company-owned stores and in department and specialty shops throughout Canada, Latin America, Europe, and the Middle East.

Timberland was acquired by V.F. Corporation in 2011 for $2 billion.

The Timberland Company FAQs

Question 1: What is the phone number for The Timberland Company?
Answer 1: The phone number for The Timberland Company is (603) 772-9500.

Question 2: Who is the CEO of The Timberland Company?
Answer 2: The CEO of The Timberland Company is Jeff Swartz.

Question 3: Who founded The Timberland Company?
Answer 3: The Timberland Company was founded by Nathan Swartz in 1952.

{ 22 comments… read them below or add one }

John March 30, 2019 at 4:39 pm

I’ve been buying/wearing timberland boots for over 40 years and I use to appreciate their product(s) — over the past 5 years though I’ve had nothing but problems with my timberland boots.

-One pair of timberland boots wore well but the soles kept pulling away and over the past 5 years I’ve had to glue them at least 4 times; I didn’t use these boots for work.

-I also had a pair of what looks like the current 6-inch premium timberland boots that I had to glue the soles twice over the past 3 years, and then the mid soles started crumbling apart so I couldn’t glue them anymore; these boots only had about half wear on the soles, and I had to throw them away.

-I also have a pair of timberland pro sport series boots that have quite high uppers (probably around 10”) and I only wore these timberland boots a few times to go hiking in the winter. The leather on these timberland boots is in excellent condition (the leather is free of any damage or wear) and the soles hardly have any wear on them. A couple of years ago I went to wear them and found that the mid soles were disintegrating and crumbling apart. I knew that these boots were past the one year warranty but I mailed them to timberland hoping that they would recognize that these boots were hardly worn, that timberland used defective material, and take care of a long term customer and repair or replace them. I got the same boots back with a letter from timberland stating that they would not take care of them.

Through the years I’ve probably purchased at least 10 pair of Timberland boots and had been pleased with them. But these last three pair of boots have been horrible. Did timberland use material in the midsoles trying to be ‘green’ that would decompose when thrown out? Did timberland just screw up in choosing the material of the mid soles? Did timberland just try to save money by using cheap material in the midsoles? When I spend $150 to $300 on a pair of boots I expect them to last, I might wear them out which is fine, but I don’t expect hardly used boots to just start falling apart!

Timberland won’t take care of an atrocious material blunder that it made and expects their customer(s) to bear the cost of their mistake. From reading online many other people having the same problems with their timberland boots I think in the end timberland will bear a much higher cost in lost customers/revenue; they have definitely lost me as a customer for any of their products!


Eric March 4, 2019 at 9:10 pm

Bought boots barely used , started hearing funny squeak as I walked, got home noticed heel was coming off . Dry rot rubber sent boots to timberland, they sent them back with there famous cliche warranty expired. CEO Jeff Swartz CFO Tracy Smith COO Karl Salzburger should take pride in the Timberland name . Don’t worry when you get contacted by a legal team for selling defective products that can lead to injury remember you were for warned about the defect and chose to to negate. Made in America


Lamar Nelson November 15, 2018 at 10:28 am

I’ve had 2 of Timberland Boots and one pair of shoes
The heels fell off one of the boots Then the sole separates and finally the the upper part of shoe tore at the seams Second pare sole and heel separated.
The shoes started separating from from top. I emailed timberland and was told this is how it is. I told them all three pair were barely worn

The company has changed. My shoes bought in the 90’s and 2000’s are still holding up. Back then worlmanship counted and once I had problem with a shoe the replaced it past 2 Years I have nearly 20 pairs of timberland shoes and boots but I doubt I will buy anything else. The customer longer counts and profit rules above reputation and scruples


S Beck February 8, 2018 at 2:44 pm

If you were smart enough to read this site before purchasing unlike I did. Your doing yourself a favor. Do not purchase any product from this company. I Like others below me in this thread I purchased a pair of boots which split along the seem. I have wore these boots no more then four times. And Timberland refuses to replace them. Saying that it is outside of the 12 month window. For a $200 pair of boots I assumed that they would guarantee against a clear manufacture defect/inferior material. But it is now clear to me that this is what Timberland does. Sell inferior products at a premium price. All they want is the initial sale and then don’t care after that. Customer Service was horrible and this company is horrible. Please go spend your money elsewhere. The Timberland product is definitely not worth the price you pay for them.


Kathy February 1, 2018 at 5:37 pm

Purchased a pair of boots that cracked on the top . Contacted costomer service and was told to return them as soon as possiblel because warrenty had expired a month before. Sent to costomer service only to have them returned and told they would not be replaced.Can’t believe that you can buy a pair of shoes and spend almost $200 only to not have not stand by their product,


Rich Peterson January 19, 2018 at 9:37 am

The sole of my boot has cracked the entire width of the boot. I can no longer wear them in the rain or snow because the water comes into the boot instantly. I sent the boots to Timberland and they sent them back saying warranty is expired. The boots are less than 2 years old. I have had timberland boots for years and never had a problem until now. I Will NEVER BUY another product again. They do not stand behind their product.


Walter December 16, 2017 at 6:10 am

I have left three emails in their email system and haven’t received any response at all! I bought my sone timberland pro boots less than a year ago and one boot is cracking severely, it’s almost all the way through to the inside and these aren’t work boots, they aren’t used everyday.


Brandon November 13, 2017 at 12:27 am

U bought a pair of limited realese timberland boots two weeks ago and there starting to fall apart was told there is nothing they can do for me will never buy from timberland again


Eddie T October 16, 2017 at 8:41 am

To Whom it may concern:

Dear Sir or Mam:
It seems evident at this point that you do not intend to stand behind your product guarantee, nor do you expect to replace it.
After more then several calls being told to check back.
And then after talking directly to a representative was told that a “Timberland Gift Card”.
When I told the representative that they had the exact boots on Amazon being sold by a retail outlet. And it was a bit less then what they offered.
I asked why don’t they order it or give me the funds to order it and was told they can’t to check back to see if it’s in stock, knowing they were not going to produce that product again.
Your company reminds me of the early days of the coal mining era. How they kept the people working because the currency they earned could only be spent and accepted at the mining camps. Thus the terminology and phrase ” I owe my life to the company store”
I found a product that was perfect and out of a total of five pairs only 2 were bad. So I guess that I’m the one that looses because believing in the product willing to stick with it and Timberland knowingly does not intend to stand by its product or its guarantee, that’s not only sad but wrong.
Just thought I’d let you know my opinion as to how I’m being treated.

Eddie Toste


Ronald Faulk September 1, 2017 at 11:35 pm

I’m writing you in regards to a pair of boots that I brought one year and Seven months.

Now i understand that nothing last forever, however these boots came loss from the seem. This should not happen.

I’m going to mail these boots back to you so that you can see the conditions of them.


TM FOUZAN FAHAD August 11, 2017 at 12:49 am

We are manufacturers of low quality shoes in large scale in India.
pl contact us for any requirement.
Fouzan Fahad


Jason S. July 10, 2017 at 9:18 pm

I’ve been through your website inventory and have inquired about other styles. Somehow, despite being assured that Timberland will honor their warranty, your company still cannot provide a replacement pair of boots in my size, no matter what style I choose. I’m not willing to take a lesser replacement. For now I am going to wear a back up pair of boots I have and will wait for the pair I originally selected. A128P214 size 9.5M
I wish I could say that this was settled to my satisfaction, but that would be untrue. I no longer have faith in your product or your customer service. As it is however I am willing to wait till a satisfactory outcome is achieved. But I can promise my money will be better spent elsewhere the next time I am in need of quality footwear. I wish your company invested as much time and energy into quality, durable footwear for construction and manufacturing professionals as you do fashion choices for people who never have to work harder than driving to the mall.
Sincerely, Jason


Dantani April 11, 2017 at 2:02 pm

My first pair of hiking boots, 30 years ago were Timberlands. When started back hiking two years ago put them back on and wore them for months. Decided I needed a pair of waterproof. Even though all I hiked with had Merrills and Keene and swore by them. I never considered them. Went straight for Timberlands. After a year of wear, the insides were gone and treads offered no more traction for climbing. In there defense, I had almost 500 miles on them. Though disappointed, not enough to not buy another pair. Started wearing this pair in February. Have less than 200 miles on them and they look awful and inside already breaking down. This time not sure I will try another pair. Very disappointed in the quality the product has become.


Michele January 20, 2017 at 8:51 am

Purchased pair timberlands boots, enquiries about purchasing enough stock to open a shop in south Australia Adelaideif permitted, have sent numerous emails to no avail or response from the company . What’s going on? Thanks


Dilshad Khan January 14, 2017 at 12:11 pm

I being registered on email with Timberland requested Customer Support about some product purchase information. I am interested in purchase of Men’s Stormbuck Waterproof Duck Chukka Boots( Style A17Y9001, Size 9 Black color). Its listed price on internet is $109.

I live at London Ontario Canada. I tried to find this shoe at many stores that sell Timberland brand but did not find. So I requested customer support to let me know nearest store where I can find this shoe or can they ship me to Canada free of cost ( free shipping shows up on Timberland web pages) BUT no response in last 4-5 days. Best suiting arrangement for me is buying through nearest store so that I can try size before buying. Shall be grateful if someone responsible from Timberland responds to me.


K S December 17, 2016 at 11:55 pm

It is highly suggested that someone investigate the Smithfield NC store. I used a credit card to pay for a purchase on December 11th. I just received a fraud alert from the same credit card company. Someone tried to buy $560 worth of merchandise. Upon researching reviews of this store, I see it is not the first time (wish I had known this sooner). Either Smithfield has a dishonest employee or their procedures for safeguarding personal information is inadequate. Either way, I will never return. I emailed that particular store as well and will continue to post this concern on various review web sites so that others are aware.


Parker Meadowcroft June 6, 2016 at 2:53 pm

I had two pairs of boots break at the defective rubberleathernotleatherleather collar piece. It took a month of contested wills, and 20 plus emails to simply obtain the full value of those defective boots and my return shipping in store card value. Mike and Abe jerked me around and tried to dismiss me every step of the way. I am trying to communicate with the executive office about the experience which constituted abuse of this customer in the dungeon of hell that is Timberland Customer Service. My posted letters fail to reach the CEO for appropriate resolution. Someone who failed to identify themselves told Abe to see what he could do for me. Bad plan. ABE is the PROBLEM! He RUNS the dungeon! He told me to get lost! AGAIN! I am near the end of my rope. Clark’s, Frye, Wolverine, and Merrill all say “We’re so sorry, what can we send you instead?” Timberland wants to get rid of you AND your problem. I am so disappointed. And angry. A MONTH AND 20+ emails to…get a replacement value and refund MY shipping on YOUR defectives??? Outrageous. Unprofessional. Abusive.


Dennis D Ketterer May 2, 2016 at 10:24 pm

I am sold on Timberland Pro Waterproof Boots,{mens}.The pair I have is roughly 4 years old,the sole is starting to seperate from the boot in the toe area.& there is a crack just below the lace area.thats where my foot get a bit wet from.I think I paid $125.00,I’m told timberland is guaranteed for life,I don’t know how true that is.I have a second pair of the same boots but I don’t work in them.there about 2 years old & in perfect Condition.These are by far the Best boots I ever owned & I will continue to buy them.,,,can something be done sbout the older pair.


Dawn Hashagen April 27, 2016 at 3:26 pm

Getting ready to contact you by phone. We bought my husband a pair of Timberland steel toe boots on 3/11/16. He wore them to work approx. one week and a plug came out of the sole and now the sole is splitting. Unfortunately Sears return policy is 30 days and will not replace them. Is there anything Timberland can do to help replace the product?

Thank You


Michelle d'Eze February 25, 2016 at 1:19 pm

Hi, we would love to help you share your efforts in the Dominican Republic.
we are a Dominican Republic Production Services for Film Video, TV and photography.
We also have a division in Quebec where, 2 years ago, we did produce your photo and drone shoot..it came out super duper.

Let us know how we can help you in your visuals communications



Jeffrey Kallal June 29, 2015 at 11:07 am

Good Morning,
I would like the opportunity to share with you our E-Commerce payment processing solutions as well as the suite of services Choice Merchant Solutions offers to your industry. Below is some of the benefits our payment processing platform offers:

Reduced Rates & competitive pricing
Larger monthly volume lines
24/7 live customer support
Accepts all major credit cards in real time
Settle payments in 180 currencies
Process credit card transactions from orders received offline
Dedicated gateway with live reporting
Most up-to-date fraud scrubbing technology
24-48 hr deposits

In addition to the payment processing, many of our clients take advantage of OUR OTHER SERVICES:

Fulfillment and distribution center
Chargeback management & dispute department
Chargeback alerts by Ethoca & Verifi
Affiliate network for both publishers and advertisers
Media funding/ Working capital for businesses

Please contact me for a no obligation risk assessment and proposal. I can be reached at the contact info below.

Warm Regards,


Parthasarathy August 7, 2014 at 4:39 pm

We are one of the Manufacturer and Exporter of Knitted Garments in Tirupur , INDIA . We looking for business from you . Our factory is certified with DISNEY and SA 8000 . Let us have your e-mail ID for our business communication . Best Regds. Sarathy .
Address : XXXX , Solipalayam , xx , Velamapalayam post , Tirupur-641652 , Tamilnadu , INDIA . Mobile NO: 0091 944224XXXX


Leave a Comment

Want to make sure The Timberland Company sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: