Timberland Corporate Office - COHQ

Timberland Corporate Office

How would you rate your experience with The Timberland Company ?

[Total: 5    Average: 2.8/5]

The Timberland Company Corporate Office Address

The Timberland Company
200 Domain Dr
Stratham, NH 03885

Contact The Timberland Company

Phone Number: (603) 772-9500
Fax Number: (603) 773-1630
Website: http://shop.timberland.com
Email: Email The Timberland Company

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Eric C. Wiseman
CFO: Robert K. Shearer
COO: Karl Heinz Salzburger

The Timberland Company History

The Timberland Company is a manufacturer, marketer, and retailer of outdoor wear.

Timberland was founded in 1952 when Nathan Swartz bought an interest in The Abington Shoe Company near Boston, Massachusetts. Three years later he bought the remaining interest in the company to become the sole owner.

In 1960 Swartz and his sons introduced new technology to completely waterproof boots by connecting the soles to the leather uppers without stitching.

In 1973 the name “Timberland” was introduced for one of the waterproof leather boots sold by the company. The boots proved to be massively popular and as a result the company changed its name to The Timberland Company.

In the 1980’s Sidney Swartz, the founder’s son, took over the company and began to diversify it into a lifestyle brand by adding clothing and women’s shoes.

In the 1990’s the company continues to diversify its product line by adding watches, backpacks, and children’s footwear..

Today Timberland sells its products through 230 company-owned stores and in department and specialty shops throughout Canada, Latin America, Europe, and the Middle East.

Timberland was acquired by V.F. Corporation in 2011 for $2 billion.

{ 16 comments… read them below or add one }

Walter December 16, 2017 at 6:10 am

I have left three emails in their email system and haven’t received any response at all! I bought my sone timberland pro boots less than a year ago and one boot is cracking severely, it’s almost all the way through to the inside and these aren’t work boots, they aren’t used everyday.

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Brandon November 13, 2017 at 12:27 am

U bought a pair of limited realese timberland boots two weeks ago and there starting to fall apart was told there is nothing they can do for me will never buy from timberland again

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Eddie T October 16, 2017 at 8:41 am

To Whom it may concern:

Dear Sir or Mam:
It seems evident at this point that you do not intend to stand behind your product guarantee, nor do you expect to replace it.
After more then several calls being told to check back.
And then after talking directly to a representative was told that a “Timberland Gift Card”.
When I told the representative that they had the exact boots on Amazon being sold by a retail outlet. And it was a bit less then what they offered.
I asked why don’t they order it or give me the funds to order it and was told they can’t to check back to see if it’s in stock, knowing they were not going to produce that product again.
Your company reminds me of the early days of the coal mining era. How they kept the people working because the currency they earned could only be spent and accepted at the mining camps. Thus the terminology and phrase ” I owe my life to the company store”
I found a product that was perfect and out of a total of five pairs only 2 were bad. So I guess that I’m the one that looses because believing in the product willing to stick with it and Timberland knowingly does not intend to stand by its product or its guarantee, that’s not only sad but wrong.
Just thought I’d let you know my opinion as to how I’m being treated.

Customer
Eddie Toste

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Ronald Faulk September 1, 2017 at 11:35 pm

I’m writing you in regards to a pair of boots that I brought one year and Seven months.

Now i understand that nothing last forever, however these boots came loss from the seem. This should not happen.

I’m going to mail these boots back to you so that you can see the conditions of them.

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TM FOUZAN FAHAD August 11, 2017 at 12:49 am

Sir
We are manufacturers of low quality shoes in large scale in India.
pl contact us for any requirement.
Fouzan Fahad

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Jason S. July 10, 2017 at 9:18 pm

Patty,
I’ve been through your website inventory and have inquired about other styles. Somehow, despite being assured that Timberland will honor their warranty, your company still cannot provide a replacement pair of boots in my size, no matter what style I choose. I’m not willing to take a lesser replacement. For now I am going to wear a back up pair of boots I have and will wait for the pair I originally selected. A128P214 size 9.5M
I wish I could say that this was settled to my satisfaction, but that would be untrue. I no longer have faith in your product or your customer service. As it is however I am willing to wait till a satisfactory outcome is achieved. But I can promise my money will be better spent elsewhere the next time I am in need of quality footwear. I wish your company invested as much time and energy into quality, durable footwear for construction and manufacturing professionals as you do fashion choices for people who never have to work harder than driving to the mall.
Sincerely, Jason

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Dantani April 11, 2017 at 2:02 pm

My first pair of hiking boots, 30 years ago were Timberlands. When started back hiking two years ago put them back on and wore them for months. Decided I needed a pair of waterproof. Even though all I hiked with had Merrills and Keene and swore by them. I never considered them. Went straight for Timberlands. After a year of wear, the insides were gone and treads offered no more traction for climbing. In there defense, I had almost 500 miles on them. Though disappointed, not enough to not buy another pair. Started wearing this pair in February. Have less than 200 miles on them and they look awful and inside already breaking down. This time not sure I will try another pair. Very disappointed in the quality the product has become.

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Michele January 20, 2017 at 8:51 am

Purchased pair timberlands boots, enquiries about purchasing enough stock to open a shop in south Australia Adelaideif permitted, have sent numerous emails to no avail or response from the company . What’s going on? Thanks

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Dilshad Khan January 14, 2017 at 12:11 pm

I being registered on email with Timberland requested Customer Support about some product purchase information. I am interested in purchase of Men’s Stormbuck Waterproof Duck Chukka Boots( Style A17Y9001, Size 9 Black color). Its listed price on internet is $109.

I live at London Ontario Canada. I tried to find this shoe at many stores that sell Timberland brand but did not find. So I requested customer support to let me know nearest store where I can find this shoe or can they ship me to Canada free of cost ( free shipping shows up on Timberland web pages) BUT no response in last 4-5 days. Best suiting arrangement for me is buying through nearest store so that I can try size before buying. Shall be grateful if someone responsible from Timberland responds to me.

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K S December 17, 2016 at 11:55 pm

It is highly suggested that someone investigate the Smithfield NC store. I used a credit card to pay for a purchase on December 11th. I just received a fraud alert from the same credit card company. Someone tried to buy $560 worth of merchandise. Upon researching reviews of this store, I see it is not the first time (wish I had known this sooner). Either Smithfield has a dishonest employee or their procedures for safeguarding personal information is inadequate. Either way, I will never return. I emailed that particular store as well and will continue to post this concern on various review web sites so that others are aware.

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Parker Meadowcroft June 6, 2016 at 2:53 pm

I had two pairs of boots break at the defective rubberleathernotleatherleather collar piece. It took a month of contested wills, and 20 plus emails to simply obtain the full value of those defective boots and my return shipping in store card value. Mike and Abe jerked me around and tried to dismiss me every step of the way. I am trying to communicate with the executive office about the experience which constituted abuse of this customer in the dungeon of hell that is Timberland Customer Service. My posted letters fail to reach the CEO for appropriate resolution. Someone who failed to identify themselves told Abe to see what he could do for me. Bad plan. ABE is the PROBLEM! He RUNS the dungeon! He told me to get lost! AGAIN! I am near the end of my rope. Clark’s, Frye, Wolverine, and Merrill all say “We’re so sorry, what can we send you instead?” Timberland wants to get rid of you AND your problem. I am so disappointed. And angry. A MONTH AND 20+ emails to…get a replacement value and refund MY shipping on YOUR defectives??? Outrageous. Unprofessional. Abusive.

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Dennis D Ketterer May 2, 2016 at 10:24 pm

I am sold on Timberland Pro Waterproof Boots,{mens}.The pair I have is roughly 4 years old,the sole is starting to seperate from the boot in the toe area.& there is a crack just below the lace area.thats where my foot get a bit wet from.I think I paid $125.00,I’m told timberland is guaranteed for life,I don’t know how true that is.I have a second pair of the same boots but I don’t work in them.there about 2 years old & in perfect Condition.These are by far the Best boots I ever owned & I will continue to buy them.,,,can something be done sbout the older pair.

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Dawn Hashagen April 27, 2016 at 3:26 pm

Getting ready to contact you by phone. We bought my husband a pair of Timberland steel toe boots on 3/11/16. He wore them to work approx. one week and a plug came out of the sole and now the sole is splitting. Unfortunately Sears return policy is 30 days and will not replace them. Is there anything Timberland can do to help replace the product?

Thank You
Dawn

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Parthasarathy August 7, 2014 at 4:39 pm

We are one of the Manufacturer and Exporter of Knitted Garments in Tirupur , INDIA . We looking for business from you . Our factory is certified with DISNEY and SA 8000 . Let us have your e-mail ID for our business communication . Best Regds. Sarathy .
Address : xxx , Solipalayam , xx , Velamapalayam post , Tirupur-641652 , Tamilnadu , INDIA . Mobile NO: 0091 944224xxx

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