Starbucks Corporate Office - Corporate Offices & Headquarters

Starbucks Corporate Office

Starbucks Corporate Office Address

Starbucks Corporation
2401 Utah Ave S
Seattle, WA 98134

Contact Starbucks

Phone Number: (206) 447-1575
Fax Number: (206) 682-7570
Email: Email Starbucks


CEO: Howard D. Schultz
CFO: Troy Alstead
COO: Arthur I. Rubinfeld

Starbucks History

The first Starbucks coffee shop was opened in Seattle, WA in 1971 by Jerry Baldwin, Gordon Bowker and Zev Siegl.

In 1988, current CEO Howard Schultz bought the small chain and expanded it quickly.

By 1992, there were 165 locations.  The company went public the same year.

In 1996, the first non-US store was opened in Tokyo.  A UK location was opened in 1998.

In 2003, Starbucks acquired Seattle’s Best Coffee, which brought the total number of locations to over 6400.

There are currently nearly 20,000 locations in 61 countries worldwide.  Starbucks is the largest coffeehouse in the world.


{ 194 comments… read them below or add one }

Annie Clapper May 17, 2016 at 6:44 pm

HORRIBLE! HUMILIATING! RIDICULOUS!!! I have spent thousands of dollars at this store in the 4 years that I have worked in the building across the street (unfortunately that is NOT an exaggeration). Some of the cashiers know me by name, including the cashier that rung me up today.
I work downtown and it was really crowded this morning, the cashier couldn’t hear me good so she had me repeat my order a second time. When she said my total was $13.60 for my chocolate croissant and grande caramel frap, I thought maybe I misheard her. I handed her a $20 and she gave me back $5.40. I thought about it as I walked away and realized there was no way what I ordered came up to that amount, but I figured that she must have accidentally added something to my order…so I waited to be called. Sure enough, all I got was my frap and my croissant. So I went back and told her that I thought she overcharged me. Since I paid cash, she had to scroll through the computer to try to find my order. She looked for orders that amounted $13.60. She did find a couple, but she said they were for “Sonja” and Katlheen” and not me. She said she remembered me paying $13.60 and remembered giving me $5 back, she also said that she found a $5 bill on the floor in front of her cash register (apparently that had nothing to do with me). When she couldn’t figure out what happened, she called someone else over to help. The woman who came over had a shirt on that said “Rachel, Navy Spouse”. Rachel asked what happened and the other cashier explained it to her. She kept asking what I wanted and what my problem was if I got charged 13.60 and received the correct change back. I explained that I didn’t order over $13 worth of food. The cashier who rung me up told her that my order should have totaled $7.50, but for some reason she remembered it coming up to $13.60, but could only find an “open order that never went through”. Rachel pulled the drawer and counted it, a few minutes later she came back and told me “her drawer is balanced, so I don’t know what to tell you.” I asked her if she was implying I was lying, and reminded her that I frequent the store and the baristas know who I am… I bought $88 of travel mugs for my Mother and daughter for Christmas, I would not lie about $6. The fact is, the cashier entered my order wrong, and of course the drawer was balanced, because according to the system… I owed $13.60, even though I did not receive anything more than my usual $7.50 order. Anyway, Rachel got annoyed and kept asking what I wanted her to do. I told her I wanted my $6 back and she kept insisting that I wasn’t owed $6. Finally, she slammed her hands in the drawer, pulled out a $5 and a $1 bill and said “Fine! Take the damn $6 and I will worry about it later”. Then she screamed “You are not welcome in this store ever again”, ” Don’t ever come back here!” What if there were attorneys from my firm in that long line? All these people are from businesses in our downtown area. The legal community is not very big, and I just got banned (very loudly) from the Starbucks! I was sooooooooooo embarrassed! You can pull up my account and see how often I go to that store and how much money I have spent there. I was not in NEED of $6. It is the principal, and I totally got treated like a lying, THIEF! I have NEVER had such AWFUL customer service in my ENTIRE life!!!!! Rachel, who claimed she was the manager, has the worst people skills I have ever encountered. She absolutely could not and would not take the time to understand what I was saying, ad instead insisted that I was lying. I will NEVER return to that store again, and not because I’m “banned”, but because I am too humiliated to show my face there.


Salli Branch December 27, 2015 at 5:10 pm

About two weeks ago, my sister who’s from Seattle was visiting me in Omaha. She LOVES Starbucks which I am not a huge fan and would rather support the local coffee shops. She asked if I would stop by a Starbucks; luckily a new one just opened not too far and decided to go by the drive through. She convinced me to get a latte so I ordered. First, the young lady taking our order did not greet us but asked what did we want?! I right away said, hello, how are you today? Then asked for my latte with almond milk and sugar free vanilla and for my sister the drop with very little milk and I wanted to double check but the young lady taking our order cut me short and said to go to the window. I looked back at my sister (sitting back with my niece who is a baby) and said that is why I don’t go to Starbucks and she said, they are very nice and have excellent customer service anywhere in Seattle. To make a long story short, we got our drinks and I thanked her and she responds with aha and closed the window. Before we leave the parking lot, my sister said dang it please stop because it has too much cream. I pulled up so my sister had to go down inside and now my niece is crying in the back! I was not surprised to receive this service but my sister was in complete shock. The local coffee shops are extremely wonderful and will aim to make sure I am completely satisfied and with a smile. Starbucks employees: you need to get off your high horse and remember you are in customer service! Very Disappointed and rude…..Very!


Nancy Marquez January 2, 2016 at 10:34 am

I really hope corporate is reading this. Sorry you had this experience. I know the feeling , I’m in Fontana, CA. Apparently customer service & getting orders correctly is too much for the employee’s. Yet the price’s aren’t cheap and I’m sure with minimum wage now at $10 the hour, we the customers will end up paying for rude employees yet again. This franchise needs to go on under cover boss!


mary rezek November 15, 2015 at 9:11 am

Last thursday I stopped at Starbucks to get a Mocha Latte on the Indiana toll going to Howe Indiana… The 2 girls behind the counter were having a friendly chit chat with each other while I waited until they decided to wait on me…. I did not taste the drink until I got back on the toll road and I had a lukewarm mocha……..On my way back home Saturday, I stopped at the Starbucks on the toll going west, I ordered my mocha.from a friendly young man who made the best hot mocha latte I ever had and he called my name when he finished it and told me to have a good day when he handed it to me………WHAT A GREAT TREAT WHEN YOU HAD A LONG DAY AND A LONG RIDE BACK HOME….PLEASE HAVE THAT YOUNG MAN TRAIN YOUR OTHER EMPLOYEES…


Jay stammerjohan November 11, 2015 at 3:39 pm

dear starbucks as you know i have been watching over a coffee shop behind my house for over 8 years filming your trucks watching your hours change hearing your workers and customers make nosie i will keep contacting state offices till i find one who will help me shut down this shop chore 1 you will send a check for 50,000 tax free you will get my full filming plus i will stop my attack. number 2 we will sit down to talk how to fix this plus i still get a check number 3 i will find a office than i will ask in court for 150,000 can we talk soon thank you jay


Billy Mock November 9, 2015 at 3:16 pm

I sent a message to Starbucks this morning that I was a loyal customer until today when I heard that you took Merry Christmas off your holiday cups, I found out that I was misinformed about Merry Christmas ever being on the cup and I owe you an apology and I continue to be a loyal Starbucks customer.

Billy Mock


Wondering2015 September 17, 2015 at 9:59 pm

Hi I was wondering why store 7839 store manager (Jean Morgan) has gotten away with first getting employment with Starbucks,when she was terminated from previous employer for losing $30,000+ , next,since she’s taken over ,partner either left or untruthful stories are put against great partners that made this location an awesome experience every time you walk through the doors. When will this stop with a lot of managers able to get away with such behavior? Jean is a wolf in sheep clothing…please as an a survey with partners and customers to get the real truth about your location “7839”. Repercussions should never an issue when the truth is asked…please solve this “problem”


Adele September 15, 2015 at 5:50 pm

Can you please tell me why “my” Starbucks store at 11600 US Highway 1, Palm Beach Gardens, FL. has gotten rid of most of my favorite and awesome baristas? A new manager was hired and now hardly anyone is there. I could not get the phone number of the district manager because the new store manager took the phone number down off of the wall where it was for many years. I do not fell comfortable going into this store any longer. Please advise who this new manager is and what is she doing with my favorite store to make me feel like not going there any more. Thank you.


Nunya March 26, 2015 at 12:23 pm

Schultz is a bully towards people with beliefs in gun rights and traditional marriage.


Polly Parker March 22, 2015 at 4:01 pm

I had my first cup of Starbucks coffee at the original Starbucks soon after it went public and really liked the rich deep taste. As soon as it went public I purchased shares in the company knowing nothing about Howard Schultz. He had led the company to success bigger than anyone expected. I wish he would keep politics out of the discussion but will never sell my stock. Many in my family now own the stock also.


Ryan March 21, 2015 at 7:49 pm

I have seen on the news that Starbucks are handing out flyers to try and show how racist Caucasian people are. I wanted to bring something to your attention. I live in Pittsburgh Pennsylvania. Starbucks has many stores in downtown Pittsburgh. Starbucks also has many stores were I live in the suburbs, Ross Township PA. However in between is a big town called north side. There is not one Starbucks located there. after checking Starbucks locations. I have discovered Starbucks do not open there stores in predominantly African American neighborhoods. Why is that. Is it because people at Starbucks think black people are too poor to buy their overpriced coffee. Or is it because Starbucks thinks if they open a store in a predominantly black neighborhood they will be robbed. You people at Starbucks are all a bunch of hypocrites. Stop giving us all your bullshit about race until you back it up by your actions and start opening some of your stores in predominately black neighborhoods. You don’t give a damn about African-Americans. You only care about prophet. I am going to inform Fox news about the fact that you refuse to open any of your stores in African-American neighborhoods. I hope they bring that issue to light show the general public can see what A bunch of hypocrites in people truly are. Until you stop your racist actions you need to shut the hell up about race. One more thing You’re coffee sucks *ss.


Don Parker-Honolulu March 21, 2015 at 4:11 am

Don’t be foolish people. It’s not about Starbuck’s employees having a conversation with Starbuck’s customers. It’s about Starbucks’ customers having a conversation with Starbuck’s customers and their friends and their family and co-workers and cohorts. Welcome to the new racism………”Brotherhood”. We don’t need laws to govern how we interact with others, we just need to interact with others, honestly, without bias. It doesn’t matter what we look like on the outside, it’s about who we are on the inside. We are human beings and every one of us is unique. Every one of us.


RICHARD March 24, 2015 at 9:55 pm

Mr. Don Parker,
I assume you show Honolulu as being a resident thereof. I further assume being in Hono that you are of an open mind and tolerant of other ways since HI is a very liberal state. Being born and raised on O’ahu but also being haole I know that culture. To be clear, I love the Hawaiian culture and am FOR sovereignty.
In the past we told jokes about Poles, we laughed at wops and dikes, we were scornful of slopes, and they of us. Niggers were fair game in joke telling. But one thing haole could never do in HI was call someone a kanack. Now-a-days I see bruddahs calling each other kanacks. I guess that is like black rappers calling each other niggers but woe to the white guy if he uses the same word.

Now long in the tooth I will get to my point. Any true conversation about race will not take place unless and until words are not banned either by segment of society or by society as a whole. Supposedly we are all proud of our heritage – I am and so is every person I know of whatever ethnicity there are – yet there is this not so subtle unwritten cultural code that a passive voice shall always be used when speaking of ethnicities or cultures not of your own. My opinion is that code is wrought mostly by doctrine of PC which is promulgated by govt.

Is it that the individual cannot be trusted, that we must be ‘guided’ by govt who proclaim themselves as nannies? I think you have addressed this and I agree with you, “We don’t need laws to govern how we interact…”. The same can be applied to corporations. Has Starbucks devised their plan to insert themselves into such discussion in lieu of the people? Does Starbucks view whatever discussion among the people as unsatisfactory therefore see to instigate a deeper, broader discussion? An honest question is perhaps Starbucks will gain more traction BECAUSE they are a corp whereas the people have had false starts because individuals, one on one, will not listen to one another. Yet now we all are united in our scorn for Starbucks. Perhaps rightly so because who do they think they are; it bristles the individualism in each of us for a body – whether govt or a corp – to dictate what the discussion shall be and how it should proceed. For where ever govt or corp is looked upon as arbiters of what is right and just, the same shall not be achieved.

For the sake of openness, I am 56 yrs old, 3rd gen. in USA, of Swedish/Lithuania heritage. To all, I say go ahead, I can take it, wait, I have taken it. I have been labeled all kinds of things. So have the niggs, spicks, et al whom I count as my good friends. Not every thing is a hanging offense though the govt would have you believe it.

THAT is my point. FORGET govt or corp as nanny. Speak out as you will, but o speak out. Do NOT let others – especially govt or corp – dictate or limit or restrict your speech. And grow some thicker skin. As govt has been allowed (yes, allowed by the people) to invade society, the people become less individuals and more wards of the state. The irony is that govt, and here a corp, is beseeching us to act like individuals yet under the terms and conditions which they bring before us. Screw that compadre.


RICHARD March 24, 2015 at 10:01 pm

Something else. I do not recall in those days where everyone was fair game that there was bloodshed and mayhem. At least nothing equal to what we see today.

And I see my previous comment is still awaiting moderation. Let’s see #racetogether really abides by its publicly proclaimed ethics. Dollars to donuts they will delete at least some parts of my comment.


Connie Chichester July 19, 2016 at 8:03 pm

Yea! & Yes. Usually when I attempt loving detailed conversation (advocate, mediator, logic) … I get labeled lol something else entirely. Very good response and copied lest pays be deleted lol.


Wendy Sells March 21, 2015 at 3:34 am

with Star Bucks coffee taste really good with a hint of mint in it because I tasted the star Bucks coffee and it tastes really good because if starbucks coffee was here in Fortuna I(WENDY SELLS)would drink the starbucks coffee because I love the starbucks coffee very much and at the same time I would also buy the starbucks coffee and drink it because I love the companys coffee very much and with Starbucks coffee is just so very good people and you should wake up and smell the coffee for a change people because Starbucks coffee is just so very good to drink to warm your souls up when the weather is so very cold so I was you I would give Starbucks coffee some ideas to improve there coffee and add some mint to it from Wendy sells


Rick Sanders March 20, 2015 at 5:25 pm

I now plan to boycott Starbucks and ask everyone I know to boycott them as well after reading the Starbucks CEO does not support Israel, but Starbucks is proud of it’s 600 hundred locations in the Middle East and Africa. I will NEVER buy another Starbucks Coffee – ever if that’s the case.


RICHARD March 24, 2015 at 10:04 pm

Welcome aboard.


Fay Guht March 19, 2015 at 5:30 pm

Re: race discussions. Just make coffee. Shut up about politics. I and my associates will now boycott your company…….at last count 47 customers. Obligating your staff to engage in political discussion is disgusting. The only staff role should be accomodating customer needs and providing efficient service. Period. Apparently youve gotten too big for your britches, Schultz. Nationwide boycotting will chop you down a few pegs.


RICHARD March 24, 2015 at 10:20 pm

Whoa back pard. Consider that there is reason for them to initiate this. Sure, it could be simple pandering to raise value in social consciousness. Afterall, you can believe they’ve done their homework with respect to the demographic of their customers. Or, you could say that they simply want to give back to the community. Or, you could say that they hold the perception that whatever discussion has taken place gotten of the people is unsatisfactory therefore they stepped in to step it up a notch.

But to me, and perhaps you, and perhaps millions of others, including their ‘loyal’ customers, the question is not the motivation of Starbucks but how dare them to preclude that they are anything of the rightful heir to bring such discussion – or any discussion – to a national audience. It smacks entirely of elitism at best. At worst it is as taking marching orders from that asswipe at the DOJ who utters derisive comments about the people. Schultz, et al are not beholden to the people nor they to him no matter how manifold his protestations.

If I were him, and I truly wanted to initiate a national dialog, I would use my means without attaching the name brand.

So, Fay, while personally I agree with you I also ask that you consider all sides. Your comment di not imply that you had.
(A side note: over the years there have been many friends who have said I would make a fine prosecuting lawyer. I argue that I would not for the simple reason that I at once can argue both sides equally well. Can you imagine the courtroom chaos that would yield? 🙂 )


Charles E. Campbell March 19, 2015 at 9:56 am

Howard Schultz is to be commended for his leadership. Black African Americans must also step up. A conversation about race is a start, but racist policies helped create and maintain Black African Americans in our current conditions and those must also be addressed along with a conversation about race. My startup corporation is called The Quiet Resolution, Inc.(TQR, Inc.) and I would like to partner with Mr. Schultz and others like him to implement a serious social, political, economic, legal and educational plan to help Black African Americans do for self, that which others are unwilling to do for us. If Mr. Schultz is serious, and I believe him to be, he should contact me Charles E. Campbell to discuss how he can help me launch TQR, Inc.


Don Parker-Honolulu March 19, 2015 at 3:07 am

When I heard today that Starbucks had written “RaceTogether” on the outside of their cup, I immediately went to their website and put in my application for employment. I believe that there is a huge difference between diversity and racism. Racism is destroying our world, diversity can bring it together. It is time to start the dialog whenever and wherever we can and it begins with one conversation at a time. Until we learn to accept one another for who were are and not what we look like, the world will never change. Please do not let the negative comments weaken your resolve Starbucks. Where else better to begin the conversation that no one wants to hear, than over a cup of coffee. I believe we can make a difference in the world by understanding what we have in common, it’s not about our differences.


mr kit March 18, 2015 at 9:02 pm

Stupid coffee seller has to get involved with racially charged statements. You can hurt this man by going elsewhere for their caffeine jolt. Blacks weren’t kidding when they said we shall overcome. If you dumb ass crackers don’t wake up that’s exactly whatWill happen. These people have taken over everything.


Melkam Dagnaw March 17, 2015 at 6:35 pm

To whom it may concern. It was on February 10th, 2015 at 4:15pm, I purchased Cup Of Tea at the store the one in Washington DC(3107 14th St NW, Washington, DC). I paid for the Tea with my Starbucks Account from using my IPhone 6 Plus phone. After I paid for the Tea, I picked up the Tea from the Registerar counter and left my phone on the counter. There was no other customer behind me. Then, I went out from the store and got in my car in front of the store. When I got in my car, I remembered I forgot my phone and went back to the store in 3 minutes. When I asked the employees, they said they didn’t see it. Then after 2 hours, I tracked the phone with Apple find my I phone, after 2 hours (at 6:15) the tracking shows the phone was at the store. I asked them again at 6:10 Pm they said they didn’t see it. I have the scanned picture one for the receipt and one for the tracking. So, how can you trust the store if they didn’t return your item that you forget in the store? How do you trust the store to go with families and friends to spend time at the store if you don’t have trust for them?


Rosa Banuelos March 17, 2015 at 4:45 pm

My husband and I went to Starbucks in Livingston California this morning. The coffe was great tasting like always, but when I saw the sleeve it had writing . It had profanity! I called the store directly but there was on answer.I will be mailing this to you. This is so unprofessional and we were offended by it even though it was not directed to us .


Roxanne March 13, 2015 at 3:20 pm

Starbucks Store #21049
Kapaa, HI

I am 60+ yr old small woman with cast on right hand. Took the nutmeg to the pick up counter for assistance before lid was put on, instead lid already on, was told by Pelena “do that over there at the condiment counter, that’s what it’s there for”, then ignored. I took a little bit of time to pick up my drink as not that easy with left hand and was told to again to move and this time that the pick up counter was unstable which was why one should use the condiment counter. I understand that’s the best place to add things to ones drink, however it wasn’t busy and I needed assistance. That didn’t happen and when I was then told that the pick up counter was unstable, I wonder why do they serve the drinks from there. No one really seems to care. Customer service will send are gift card which basically means you have to go back to the store to use, however no one has addressed the issue which is rude service (and an apparently unstable serving counter). There is much competition on this little island for small local coffee shops, which I will in future patronize and support the local community which actually cares about every customer.


Anonymous March 11, 2015 at 10:19 pm

Store: Lincoln Village
Location: Chicago, IL
Number: #2929

Katie, who I assume to be the manager, seems to cut down on one certain employee. The employee is a female short haired, tan-skinned smaller barista. She criticizes her and then just talks to the other employees like they’re better than her. I think it’s very rude and that she should treat every barista as equals. That barista works hard and she’s so polite and pleasant, so I find it absolutely disrespectful that she gets put down by someone who is supposed to be mentoring her to excel. This girl does nothing but please everyone. I can always see it in her eyes that she gets put down while she rings up my drinks. I would like to see Katie get reported or at least see her treat her employees better.


John March 4, 2015 at 6:50 pm

Went into starbucks in centralia washington off i-5 corridor yesterday am . Barrista said good morning . Unknown to me she was addressing customer in line behind me …he walked ul to counter and she hello to him ..and looked me and said ” its. Not all about you ” at this point my money will stay in my wallet .. I’m still wondering who she thinks she is. .I can hire a nasa space monkey reject to make cofffe. ..say goodbye to my business …….


Javier February 26, 2015 at 4:57 pm

Starbucks customer in Mexico, Distrito Federal, tel: 01-800-288-0888, is pathetic. The worst. They are lazy and liars. Stay away from Starbucks as they SUCK !!!


Pam February 7, 2015 at 3:37 pm

I recently had major surgery and must be on a low fat no fat diet. I went in to get a hot chi tea and when I was asked if I would like something to eat I said do you have anything with low fat or no fat besides the banana. The gentleman behind the counter laughed and said lady they are all non/low fat wink wink. I explained no seriously I cant have any fat or it can only be low fat. He promptly said then why did you come in. I said I am wondering the same thing. I took my tea and the woman at the register looked at me and said oh my you are not kidding. I said nope I just got out of the hospital a week ago and I wont be back to your establishment and I walked out. I should have just left my tea but really wanted it. They all looked at me as did a few of your customers. I wont be back to any of your Starbucks but It’d be nice if you did carry some things that are very low fat or no fat and please teach your people customer service.


maria January 27, 2015 at 11:03 pm

My experience trumps them all. I was threatened with arrest for ordering a coffee. The Barista that assumed I was “tricking” the Baristas informed them of my secret scheme. I have always ordered 2 Shots of expresso and 2 shots of classic syrup. Apperantly to that Barista it was a cheap order pf the version Starbucks Double Shot. She let everyone know of this alaborate scheme lol. She got all of the Baristas to keep the reciepts of my order and told los prevention. Los prevention then being notified warned the Baristas of my impending visit and when I arrived to notify her so that I could be arrested!! Id love to see what the D.A has to say had that happened. A Barista informed my son and thats how it never happened.


Maria Sanchez January 21, 2015 at 6:23 pm


Dear General Manager/To whom it may concern,

On January 18, 2015,

My family visited your city on vacation excited with the wonder of all the attractions and family adventures that we would encounter after the many months of saving for this special trip. We visited Sea World, Zoo Safari, ate at numerous fantastic restaurants over a period of 5 days. The reason I feel compelled to write this letter to your company is due to still being in complete dismay, with the customer service our family and friends received from your employee, Bryson Nelson. There was another employee named, Manny Medina who was also working that day on the cash register who saw and heard Bryson without any words to help our situation to feel welcome to be served as a paying customer.

After placing 7 coffee orders, and giving our names we sat down and enjoyed the presence of family and friends. We waited and waited but still our names weren’t called for pick up. We observed the many other customers coming in after our family placing orders then being called to receive them. The store was filled but not to the point of the employees being backed up due to making the orders because it was more people sitting and drinking than waiting. I then went to the counter to speak with Bryson Nelson about our orders and noticed that there were a few just sitting on the counter ready and we were never called. That’s when Bryson made the remark that I needed to be patient and then went and laughed and mumbled words to Manny, who then turned to look in my direction while I walked back to sit down. He continued to call people who came in after me a second time as I sat still waiting. I approached the counter a second time and noticed my drinks again sitting without him calling our names.

Now my patience turned to anger, I could not believe that any employee, of any food or beverage establishment could get away with smirking and laughing proudly with themselves as they worked. After receiving my last orders my daughter age 12 went up to ask for water Bryson stood there and completely ignored her. It took all of every emotion that I could muster to keep from using profanity at this point with my young daughter not understanding why. I am not the person who takes the time to write companies complaining, but because of my young children witnessing this type of behavior I could not let this matter go.
I would very much like a response in a timely manner, for this problem,
Thank You,


raymond marston January 21, 2015 at 7:48 am

Can you please tell me is it normal for all cups of Starbucks Coffee in summerville south caralina to be served 3/4 full . Even if you ask for wip . It is not just on one occasion but every time at the 2 locations in my town!

Just wanted to ask? ??


Greg Dzikowski January 17, 2015 at 6:49 pm

Store #2911 – Clearwater, FL (Eastbay & Keene) – I am a loyal Starbucks customer and buy your product at various locations every single day. My drink of choice is a grande dark roast pour over. Whenever I order this selection at your above location through their drive through, the staff likes to play a trick on me and serve me their pot brewed dark roast coffee, which normally I wouldn’t mind, but at their location tends to be quite stale and sour tasting. I never wrote a negative review for any business prior to this because normally, I simply will not return. However, today I was cheated for the 3rd time since my last 4 visits to this Starbucks. Furthermore, I value your brand and product very much and I don’t want to take my business elsewhere, especially when I don’t enjoy your competitors’ products. Instead, I hope that the employees at store #2911 can be retrained in customer service, as well as ethical behavior and respect towards customers, because customers are what allows the business to exist and thrive. If this isn’t possible, please take the pour over selection off of that store’s menu, so that I don’t have to be a made a fool of whenever I visit this location.


Paula November 9, 2014 at 2:53 pm

Good afternoon,
Let me start by saying I love starbucks coffee.
I want to let you know that in the last ONE WEEK I have bought coffee at various locations and have lost 4 cups of coffee due to the cups deteriorating and the kids falling off! I have burnt my had twice this week! What a waste of my money and good coffee. I think I am going to have stop going to Starbucks and just make my own coffee from home. Please do something to rectify the issue because I am sure I am not only one


Paula November 9, 2014 at 3:16 pm

Ok so I am using my I phone and it is the lids that fall off and my hand has been burnt twice.


Kim November 7, 2014 at 9:28 am

I have been trying to call your customer service phone number since 7 am central time. Your website says phone will open at 5 pst. No answer for one and one half hours. What is going on? WhT are your hours and please hire someone to answers your calls. I spend way to much money with u everyday to have a bogus call center!!!!


Jacqueline November 6, 2014 at 9:56 am

Hey Starbucks-There is a BIG problem with your holiday cups(the red ones), at least in the location I frequent. The seam of the cup unravels after about 2 hours. I made the staff aware, as this happened in the location where I was drinking the coffee. (My lid “popped off” as the seam unraveled). The response? “We’ve let them know, now we are waiting to hear back on what to do”. Seriously. Mine was the 3rd complaint that day. Why on earth would a location not be allowed to switch back to regular cups until the faulty cups are replaced. Terrible communication to your employees. Terrible way to handle the situation(as a company). The staff is being told they HAVE to use the cups, even though you/they are aware of the default. I would like a response please. You have my email.


Jennifer November 3, 2014 at 9:48 am

Very disappointed to find out that Starbucks will no longer be serving eggnog lattes. That is my favorite drink at Starbucks. Every morning before work I would make a stop to get one. Starbucks please bring this drink back. You have a lot of disappointed customers.


Dan November 6, 2014 at 2:24 pm

Ditto! It breaks my heart!


Noreen November 2, 2014 at 10:35 pm

Lost a customer , had to get rid of egg nog because I do not live in the northeastern part of the United States . Starbucks you have to ruin a great thing . Glad you made so much money that you would discontinue a popular drink .


Shauna November 1, 2014 at 5:15 pm

I was so disappointed to learn that Starbucks is not longer serving Eggnog Lattes this holiday season. Many of my friends go daily for this special treat and they don’t understand why such a popular selection would be discontinued. Please bring back your wonderful Eggnog Lattes!


Fanny November 1, 2014 at 1:24 pm

I love Starbuck’s coffee, and am both a customer and a shareholder. I am writing to voice my opposition to the new rule (at least in the state of Washington) that employees may not wear engagement rings while working. You are incorrect that the health code requires this. Further, by allowing wedding bands but not engagement rings you are discriminating against women since men seldom wear engagement rings while women frequently do (along with their wedding bands). It also seems very anti-family — committed relationships are important, and these rings symbolize that commitment. Finally, you don’t provide locked lockers for your employees at all of your stores so it is very likely that this new policy will lead to many lost or stolen rings. I understand you are telling employees to leave them at home but that kind of policy just doesn’t work unless the employee reluctantly decides to rarely wear the ring anywhere. Many of your employees work an early shift and then go to school or go to school and then work at Starbucks without going home in between. The policy forces them to remove this very important symbol from their finger. I really have a very hard time with the fact that you are going to allow visible tattoos of all things, and then forbid engagement rings. This is not what the health code requires.


Marcia November 13, 2014 at 8:24 pm

But the difference is I am sure that there are safety concerns about a stone falling out and being ingested. Then again, rings with stones have prongs and settings which can hold bacteria.


Michele October 24, 2014 at 2:03 am

Date: October 22, 2014, 8:24:47 PM PDT

Subject: Starbucks/San Diego/sports arena

I love Starbucks and spend an average of 5 dollars a day, not including student and family gifts (holidays, birthdays, special occasions). As a high school teacher I often surprise my TA’s with a treat from Starbucks, both in Santee and in El Cajon. If you include my brother and my sons, we (as a family) spend about 20-30 dollars a day in your stores. We are loyal, dedicated customers and have been supporting Starbucks since their arrival in San Diego, yrs ago.

I was blown away by the way I was treated (10/22/14) today at the Starbucks on Sports Arena in San Diego. i went through the drive thru, like I have done for years. It was about 4:15 and I asked for a brewed Venti, black (no cream or sugar). Simple. I have done it more times then I can count. I drove up and the young man told me it was 2.95 (two dollars and ninety five cents). I was just there yesterday and I said “no way”, he said “yes it is, I wouldn’t lie to you”… I told him I always get them and its not 2.95. he said it had gone up. I was on my way to the hospital and I had no time to go in and talk to the manager. He gave me my drink and added insult to injury by saying ” you can go down the street and get a 99 cent cup of coffee at MacDonalds if you don’t like our price”. I told him I am one of Starbucks best customers and that his comment was uncalled for”. I left and promptly called the Starbucks near my home. They know me by name and after I told the manager what happened, she encouraged me to email and call the corporate office. I then called corporate but was on hold for ten minutes. I was forced to hang up due to time constraints.

My life is very busy, so busy that if this incident wasn’t so rude, I would have let it go. I do not have time for trivial disagreements. Sadly, this young mans behavior was disturbing and totally uncalled for. To top it off, I was correct, he was incorrect. The worst part was his arrogant and smug remark about the 99 cent coffee down the street. This type of behavior makes my vote against a minimum wage increase, a no brainer.

I have ordered from the worker in question on more then one occasion. He acted like he didn’t know me and that I was accusing him of changing the price. He owes me an apology. I will be taking this as far as it needs to go, to come to an acceptable resolution. Bad behavior should never be acceptable. I did nothing to provoke this exchange. He needs to be educated and taught how to treat people. He is an employee of one of the most respected companies in the world; Starbucks.

This kind of attitude does not reflect the majority of workers at the many Starbucks I have traveled to in the U.S. It is also not acceptable under any circumstances.


Michele Farres


Kmia Powers October 23, 2014 at 11:56 am

I visited a Starbucks here in Westland, MI first and last time I will ever go there. I ordered two frapp’s (caramel and strawberry) and both were horrible! Everything was watery and I couldn’t tell I had order a frappuccino. It taste like I had orderd cold coffee and the whip cream was milky and not thick at all. It didn’t even fill the top of my cup lid, it laid flat on top of the watered down coffee. Being that Everyone including me hold’s Starbucks in high standards I expected more. Very very disappointed at this location.


Luana Bricco October 21, 2014 at 9:26 am

Is there anyway to buy some of the posters/photos that are displayed in Starbucks stores? One I noticed today advertising coffee from Ethiopia was great – would love to hang in office or home kitchen.


Linda October 20, 2014 at 11:27 am

My daughter currently works at Starbucks, 519 Montauk Hwy, West Babylon, NY!!!
Very dedicated, reliable, excellant and has been with Starbucks over a year now.

The first thing that is always noticed is that Patty & Jess, Manager / Assistant Manager are no where to be found except the in the Back Office and not on the floor helping/assisting the associates!!! There have also been complaints about their Customer Relations skills…oh yes they Don’t Have It!!!! Very unprofessional and NASTY to the Employees!!!! Unexceptable!!!!!!!!!!!!!!!!!!!!

Right now if you walk into this location you will smell the Cess Pool as it is being worked on! The smell is absolutely disgusting and every customer I see in/out of Starbucks are turning away. Also how is it that the Extermintor is SPRAYING while the employees and customers are in this location?!?!?!!!!!

Forget about calling the District Manager for this 519 Montauk Hwy, West Babylon, NY location!!!! His voice mail is always FULL!!!

This location SERIOUSLY needs to be looked at and inspected and Managers/Assistant Managers need to STEP UP to the plate and DO THEIR JOB that they were HIRED for!!!
Not sit in the back office!!!! They also need to go back to school to Re-Learn their People Skills!!!!!!!!!!!!!!!!!

Ok now to make the call to corporate office and see what steps will be taken for 519 West Montauk Hwy, West Babylon, NY!!!!!!!!!!!!!!!!!!!!!!!

Enough is Enough!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Roger Kenrick October 16, 2014 at 6:49 pm

Both my wife (Joan Curran) and I are *$$’s-loyal, card-carrying members of the tribe – and have been so for many a long year. (I’m 66. My wife is as old as her tongue – and a little bit older than her teeth!) We live in Toronto, Canada.
Two things:
1) WHY have you cut the COG on the Turkey & Cheese Sandwich? The econometrically-prime *$$ customer perceives Value through Quality before Price! [PLEASE! Never lower your standards.]
2) Every time I walk into a *$$ location and see that bloody ’10 Steps’ mural, it drives me NUTS!
– First of all, in the coffee business, I have NEVER heard the raw beans referred to as ‘cherries’ – only ‘berries’. [Did ‘Marketing’ get in the way of Customer Education?]
– And how on Earth you can ignore ‘Blend’ in your 10-step sequence is beyond me. It’s Blend/ Roast/ Grind, guys! It’s the other stuff that’s optional!

Yes, we’re loyal. And we aren’t ignorant, either.

Mr. Schultz, this is feedback from the loyal front lines: we are surprised (disappointed?) that such flaws have survived.

sincerely, roger kenrick.
Bloor Street East, Suite ***, Toronto, ON, M4W 3M4, Canada.


joseph Gabay October 13, 2014 at 9:23 am

I am a landlord of one of the most prime locations in NYC and would like to share my location with Starbucks to see if they would hsve any interest in this location. I can be reached at 917 535 ****.



john hill October 8, 2014 at 12:10 pm

Why can I not download the app on my LG g3 through the app store. It tells me this version is not compatible with this device. Hello?!?! It’s a brand New phone and your app can’t be redownloaded? Please fix this…


Tammy October 7, 2014 at 3:04 pm

My daughter works at Starbucks. The manager has been doing the schedule day by day. If my daughter works at 5:00 a.m, sometimes she doesn’t find out until after 10:00 p.m. the night before.
The manager is always yelling at her and telling her she’s worthless.
My daughter has been very respectful, and enjoys her job, but shouldn’t have to put up with abuse.
The manager has been there three months and hired my daughter a month ago.


Barb B. October 1, 2014 at 11:09 am

On Monday 9/29/2014 which is NATIONAL COFFEE DAY, I went into a nearby starbucks to get coffee and they did not participate in this for the public. It was on the news. No free samples, promos, signs, etc. Or….providing small samples for a donation to go towards a charity, SOMETHING…
When I asked how come they were not participating (i.e., customer appreciation) since they are the largest retailer in the business, and the girl just shrugged her shoulders.
If they can’t be bothered being part of the community on NATIONAL COFFEE DAY, Then I won’t give them my business and will go to locally owned business.
I am currently on hold and have been on hold so long my battery is low.
yay Stephanie from customer service just answered and is passing on this info. to corp. apparently they have received alot of calls regarding Starbucks ignoring NATIONAL COFFEE Day.
P.S. She was awesome and is sending me a 20 dollars gift card..
Looking forward to Next year, so step up starbucks or your customers will step back.


Keisha Harris September 30, 2014 at 9:49 am

On Saturday 9/27 around 5pm, I was at Starbucks in Statesboro, GA on Northside Dr. This a rude guy named “Adam” (at least that is the name he gave me) was working the drive through window. He was very impatient and condescending. Seriously, if you’re that unhappy, find another job. I am sure there are people in need of a job with much better customer service skills. I have been to Starbucks all over the country and have never experienced such bad customer service. Because I was at the drive through, I do not know if he was racist sob or if he was an a**hole to everyone. I will definitely be reporting him to corporate. Starbucks you need to do better job at screening your employees. Especially, in the smaller towns.


Robert Nemith September 22, 2014 at 2:00 pm

Since I have not had a response to this message sent to you last week I find it very uncomfortable to visit your cafe at Olive and Verdugo Therefore I intend to visit the ACLU because I believe I have been discriminated by
this young woman I have asked many of your employees if I had done anything to cause anyone ever to be uncomfortable all agree I am welcome anytime all except for Kate Kevorkian
CEO: Howard D. Schultz
CFO: Troy Alstead
COO: Arthur I. Rubinfeld

Dear Sirs:
I wish to file a complaint about Kate Kevorkian Store manager corner or Verdugo and Olive ave Burbank I have been a customer
Of Starbucks for Thirty years or more I was in your store this evening Friday September 19 2014 I went to the cash register to pay for a passion tea which I drink four or five every day at this store All of the employees there Danny ,Lewis ,Derrick ,Caly are all delightful and most pleasant to be around However Kate seems to have a chip on her shoulder, perhaps because she is morbidly obese probably over 200 plus lbs.a very snippy young lady I was standing at the cash register on the right of the counter I went to pay for my drink and she said come to the other register on the left I sajd what is the difference was it to much trouble to take two steps the put the money in the other cash register? after I got my drink, I went back to my seat and drank my passion tea, Caly was near my table, and I called her over and asked Is she always so snippy kate over heard and when I went back for a refill she accused me of calling her a bitch Very silly she also said I must leave the store because I was creating a hostile workplace And that she would call the police to make me leave I am 67 years old disabled having had a stroke several years ago and being afflicted with asthma I was very upset But I did not make a scene I just told her I would tell her boss and she replied I am the boss I did not reply I just left but this stressful incident triggered an asthma attack and I had to resort to using an emergency inhaler to catch my Breath and get my heart beat back to normal!! This was very distressing I am a gentleman with a forty year History of designing homes for The elite of Beverly Hills Bel Air and other high end neighborhoods in So California Clients including Donald Trump, The Caruso Family, The Grove ,The Americana at Brand, United States Navy, Donald Sterling etc I found this incident highly insulting and intend to publish this letter in the local Burbank and San Fernando Valley news papers Very truly yours Robert Nemith
also known as
BOBARRACCI 310 497 ****


Connie Chichester July 19, 2016 at 7:12 pm

Good for you! Go go go….God’s speed.
I too have had incident. No longer having more energy than time and intellect, I usually now cannot care enough to find the up hill determination to accomplish what you’re about to do. I do however very much appreciate you taking the time and energy to do so! This younger generation has definitely no values in: hot water, elbow grease, the customer pays for your position and no entitlement! No one ever promised fair or free. THANK YOU.


Robert Nemith September 20, 2014 at 3:12 am

CEO: Howard D. Schultz
CFO: Troy Alstead
COO: Arthur I. Rubinfeld
Dear Sirs:
I wish to file a complaint about Kate Kevorkian Store manager corner or Verdugo and Olive ave Burbank I have been a customer
Of Starbucks for Thirty years or more I was in your store this evening Friday September 19 2014 I went to the cash register to pay for a passion tea which I drink four or five every day at this store All of the employees there Danny ,Lewis ,Derrick ,Caly are all delightful and most pleasant to be around However Kate seems to have a chip on her shoulder, perhaps because she is morbidly obese probably over 200 plus lbs.a very snippy young lady I was standing at the cash register on the right of the counter I went to pay for my drink and she said come to the other register on the left I sajd what is the difference was it to much trouble to take two steps the put the money in the other cash register? after I got my drink, I went back to my seat and drank my passion tea, Caly was near my table, and I called her over and asked Is she always so snippy kate over heard and when I went back for a refill she accused me of calling her a bitch Very silly she also said I must leave the store because I was creating a hostile workplace And that she would call the police to make me leave I am 67 years old disabled having had a stroke several years ago and being afflicted with asthma I was very upset But I did not make a scene I just told her I would tell her boss and she replied I am the boss I did not reply I just left but this stressful incident triggered an asthma attack and I had to resort to using an emergency inhaler to catch my Breath and get my heart beat back to normal!! This was very distressing I am a gentleman with a forty year History of designing homes for The elite of Beverly Hills Bel Air and other high end neighborhoods in So California Clients including Donald Trump, The Caruso Family, The Grove ,The Americana at Brand, United States Navy, Donald Sterling etc I found this incident highly insulting and intend to publish this letter in the local Burbank and San Fernando Valley news papers Very truly yours Robert Nemith
also none as
BOBARRACCI 310 497 xxxx


Auric Aune September 12, 2014 at 7:13 pm

At the montebello store,, there is a desperate need for more chairs to mach the the amount of tables,, you have people just standing up in front of the table with not enough chairs to match ,,, however at the same time there is a large empty space in the middle of the store where there could be more tables AND chairs,,, your bristas do see this however still no improvements. This is why I’m taking the tome and effort in sending you this Email it’s not very in joy able standing standing in front of the table drinking my coffee. Auric Aune


bassam September 9, 2014 at 1:33 pm

I am looking to purchase starbucks products for middle east and there is no one can explain the procedures or the requirements for starbucks.i spoke to lisa from costumer relation,she had no clue.


Dorina Wiendl August 22, 2014 at 3:10 am

I will never buy Starbucks coffee again. The way they treat their workers is awful, my daughter worked for them for 2 years and then was denied unemployment compensation because of lies told to the unemployment agency. We are appealing the decision. Don’t apply for a job with Starbucks if you have a disability because they will advertise it to the world and it’s supposed to be private/confidential. Along with that they sent W2s out that had errors in them. Just try and get a corrected one. Good luck with that. Their HR and local management do not support the workers and exploit them.


dee August 11, 2014 at 6:20 pm

I filed a complaint and was BANNED from Starbucks—OMG—-I am doing everything I can think of to make sure they are legally held accountable for this embarrassment –I guess Corporate is not interested in stores that overcharge and how certain employee’s pet dogs from the drive thru and let them eat whip over the counter, then handle food to the customer—DISGUSTING —This is a HUGE sanitary and Customer Service issue with this one certain store–its in Roseville Calif, on Riverside and Cirby…


GEORGE WRENTMORE August 31, 2014 at 8:35 pm

Like you, I was accosted by a Starbuck’s employee who looks less than freshly bathed or recently shaved.
Bearded employee informed me that he felt I was consuming alcoholic beverages while in the facility.Further, that he would call the police.
Two San Diego police arrived to tell me that Isaiah Rey Gutierrez (mgr) wanted me escorted out.
I asked the officers if they felt it necessary to perform a sobriety test..,,answer , “NO”
I then drove out of the facility, followed by the officers who obviously felt no reason to stop my vehicle to check for evidence of alcohol.
At this point I would like to level a lawsuit at the mgr and /or Starbuck’s
If anyone on this site knows of any case law or an atty who has filed a lawsuit of a similar nature please contact me at your earliest convenience.
George Wrentmore
858 213 ****


Connie Chichester July 19, 2016 at 7:17 pm

Oh my Lord, you’ve got to be kidding? And you obviously were Not under the influence? What on earth is this new thing with the police lol lol!? Absurd huh?


Mary Hamilton August 11, 2014 at 3:15 pm

I have been researching and have found out starbucks is supporting muslims and palestinians against Israel! I will let as many Christians know as I can! Will see your sales decline!


Connie Chichester July 19, 2016 at 7:18 pm

Wow, THANK you. I’m going to research this.


Pati Sexauer August 8, 2014 at 1:34 am

I will never purchase starbucks products again. I am appalled at your promotion of the sodomite agenda for pro-sodomite unions. You think you are hip. You have moved yourself in the wrong direction with your stupid PR campaign. Good bye and good riddance.


Connie Chichester July 19, 2016 at 7:18 pm

What!? Truly?! What…. Where…..


Pami July 27, 2014 at 4:28 am

My Book just got Published and I would like to be able to sell it in all of Starbucks coffee shops. Name of book, Counting Smiley Faces by Pami L. Wahl you can order it from the publishing company bookstore section and also its on
Hope to see it in all Starbucks soon. Need others to ask them to carry it Also.


Dana Michelle Scruggs July 17, 2014 at 5:11 pm

Several weeks ago, you said you were going to send me a gift card. It never came, and the music is still too loud here!

Dana M. Scruggs
XXX Avian Drive, #X
Vallejo, CA 94591


carol ortiz July 17, 2014 at 1:52 am

I love starbucks so much, coffee is amazing and the people are great!! Starbucks coffee has actually inspired me to open my own coffee shop! I wish one day i can actually own a starbucks and manage it myself, i love coffee and it would be amazing if someday i get to own my very own! I always come out happy from starbucks. Thank you so much for such great coffee!!


sandy July 12, 2014 at 3:21 pm

Hello, I worked on the RT 7 (main st) store in Norwalk, Conn. I was hired as a shift. When I got my first check the hourly rate was wrong. Del said he fixed it. After 6 checks it still was not right. I asked Del when will it be corrected? Del’s response was” Is it that important ?? Its only like $200.00″. I was floored by his answer. Del from day one.( April 2014) Del was not nice. I was training to be a Shift supervisor. I came from 29 years of food experience. Most of my training was done by Barista’s or other Shifts. Not by Del. When I asked Del a question he would answer ” I AM NOT TELLING YOU AGAIN”. He never told me at all. Some things I had to ask him. One day Del wanted me to train on the computer. ( lap top) he took it home. Del did whatever he could do not to let me succeed. The last day I was their 7/11/14. A Barista named Andreea. I was on store support said ” You need 2 garbage bags in there”.” I said there is , one bag fell in.” I was making coffee. Andreea said again. ” You need to do that now!!” Then Del said. “DO YOUR JOB”.Everyone heard it. Customers and Employees This was my everyday experience from day one. Del is not management material. Managers need to act professional. Not pick there favorites,back stab or make make remarks like the above in front of customers and employees and not at all. Thank you Sandy Incerto


Connie Chichester July 19, 2016 at 7:24 pm

I find unfortunately this type of thing to be very prevalent in this day and age. I hope you receive satisfaction in this situation, it is not right on many levels. Whatever this era or generational ‘thing’ is … … I Pray sincerely that none of this type ever come into a leadership position. Our country has digressed quite enough.


MOE July 10, 2014 at 3:56 pm

Today is July 10, 2014, at approximately 5 till 8:00am. I entered the Starbucks located at 3450 Wilshire Blvd, Los Angeles, CA 90010. I went in to get my usually medium coffee. I was waited on by a barista by the name of “Cassie” or that is the name that was embroidered on her apron. Well as I paid and was leaving the count after ordering and paying. I notice a banana smashed on the floor. So I notified Cassie, twice. She said I heard you. As I went to put creamer in my coffee I passed Sandy (another Barista). I told her I don’t know who dropped the banana. I heard Cassie say loudly, “I know if I went into someone’s office and I seen a smashed banana on the floor, I would pick it up and not just someone else to pick it up.) She has a very bad attitude. I was running late and that is her job to pick up spills. I feel this remark was uncalled for and very unprofessional. She ruined my day. I would like this letter put in her personal file and would like her fired or written up at least. I love Starbuck’s but people like this are Not a very positive image for your company. I do not want her to know my name due I frequently visit this Starbucks on a daily basis. I do not trust her with the handling of my food or drinks.

Thank you for your time,


Christa napitupulu July 8, 2014 at 2:46 pm

I was previously terminated from Starbuck’s on 6/23/2014. After giving 6 1/2 dedicated years of my life I feel like I was not given the chance to correct a wrong I had made. I have had an impeccable track record with Starbucks until Lynn Goldstein had become my DM. She never liked me from the beginning and once she became my DM my job felt like it was on the line.When i got sick i would present her with a doctor’s note and use a sick day for it but she always made me take someone else’ s shift so I would never reallyhave a sick day. She did me wrong in so many ways!!!! Lynn does not display any dignity and respect which should be upheld by all partners.And no matter how hard I worked it was never good enough. I feel like she did everything in her power to find a way to terminate me.
I was given a store a year and half ago where I have turned it around in ways customers and partners were amazed. There is this one partner that I worked with at my previous store who was transferred because partners didn’t want to work with him. He was on his final write up and never let go twice. Many managers had put any overtime made whether it be 10
minutes or 2 on his next check so no one would get in trouble for overtime. I did not know this was wrong. Lynn would rip us a new one if anyone went into over time! Joshua (partner) had put in his 2 weeks notice after several altercations with partners including myself. He was very disrespectful and demeaning towards me and everyone else. He was a very depressed person. I spoke to my DM several times on this
matter and nothing was done. After putting in his 2 weeks notice after a sit down with a partner didn’t go his way he acted like nothing happened. Without approval he punched in early and punched out late milking the clock when work was done. Forgetting to punch in and out. I had a witness at time of conversation about this and he said he knew he shouldn’t have gone into overtime and to put his 30 min on his next check. This has been done by

many managers. Since he irrationally put in his 2 weeks he turns around and stabs me in the back and tells my DM I refuse to pay him overtime. This is not true. Josh was out to get everyone. After quitting he gives a 5 page typed letter to our DM about me. She investigates and gets statements from partners. All had nothing but good things to say about me but horrible things to say about josh. I apologized for my mess up but didn’t think it was wrong because the partner asked me to do this for him. Without a warning or a “Don’t do it again”. I am let go from a job that was my career! I worked so hard to get to where I was and starbucks was my future. I feel like I was wrongfully terminated and singled out by my DM. I think I was treated unfairly and would like to see something done about it! Managers like me don’t come along that often and I was giving you and Starbucks everything I had in me and in 2 minutes it was taken away. Lynn Goldsien said she would grant me my 3 weeks vacation which now is being taken from me. I didn’t paid my last paycheck on time.And now I am being denied unemployment for what they call “gross missconduct”.
DETERMINATION: The claimant was discharged by Starbuck’s Corporation on 6/25/2014 for a violation of company policy regarding the reporting of employee work hours. The claimants conduct was either deliberate and willful disregard of the standards of behavior which the employer has a right to expect or a series of repeated violations of employment rules proving a wanton disregard of his/her obligations to the employer. THIS IS FALSE! The partner, with a witness present asked me to fix his punches to reflect 40 hours and to put the extra 30 minutes on the following week. Our manager before did this for him and the one before that. Then he stabs me in the back stating I REFUSED to pay him???? This guy has done nothing but ruin partner morale, lie, act out in front of customers and display no respect for Starbuck’s or the mission statement that he should uphold! Now I’m fired for this???? After all of the time I have given for this company this is how I’m treated?! After over 6 years??!
I don’t deserve this after the many years I have given the company! All of this is wrong! I would like to hear back from you to see what can be done in this matter. I will fight for my dignity and my job!

Christa Napitupulu
Previous Store Manager
Old Silo #9835
21014 Zion Rd
Gaithersburg, MD 20882


Sondra July 12, 2014 at 2:28 pm

I went though hell with my manager in a Conn store . The same thing.


Jennifer King July 23, 2014 at 11:19 pm

I too am going thru something very similar. I drive 40 to get to work right now and had found out there was a position open at the store closer to my house, (warner robins, Ga) I was told there was no space at this time andthat she(the mgr) would never accept my transfer due to a incident that happened with a previous mgr bc there are still baristas there from that time. I am a 7 year partner have been a shift supervisor for the last 5 and also have been thru pannels and interviews for an ASM position. Why is what happened in the past being held over my head everything was supposed to be discarded after the incident was resolved. The current mgr does not know me nor do I know her obviously partners are bad mouthing me thus keeping me from growing in the company. To be a mgr and make your decisions on based on other partner is not right. I am a very hard worker always have been. Starbucks as a company needs to take a closer look into what is really going on, there are so many bad things happening to such good hard working determined people. I have already taken steps to contact an attorney for discrimination and deficit of my character.


Jlocale July 8, 2014 at 7:50 am

On June 30th I wrote the district manage and regional manager for Starbucks for the Charlotte region to register a complaint.

I have yet to have a courtesy reply or acknowledgement from either one regarding this.

I visit Starbucks 7 days a week…maybe that is too much to get any kind of customer service. Pretty poor for Starbucks.



Kathie Cashman July 7, 2014 at 2:21 pm

I have been drinking Starbucks Tazo iced tea for over 20 years–spent mega bucks at your stores–recommended your iced tea to everybody–and now cannot get the drink I love at Starbucks. Tazo tea has a very distinctive robust flavor that no competitor can equal. Why did you change to Teavana without giving customers a choice? Teavana tea is weak–does not have any flavor–and is watered down when ice is added. I finally realized this weekend that I have to buy Tazo and make it at home. I miss going to Starbucks and seeing the friendly employees, and I am so disappointed that you made this change without seeking any customer input. I hope you’ll reconsider and offer customers a choice so that I can return to Starbucks and get the drink I love. Thank you.


Alex June 30, 2014 at 3:45 pm


Unfortunately, I’m posting a complaint as I am disappointed with the level of customer service at you location on 695 Coleman Ave San Jose, CA 95110. My wife, daughter and I took a nice drive to this specific Starbucks as it offers the convenience of having a drive thru. Ordered 3 drinks, Tall Americano, Kids box of chocolate milk, and a Tall Caramel Frap, asked for extra caramel on top, bottom, and sides. Received the Americano and box of milk as requested, no problem, but as for the frap, any other location knows how to make this drink with a generous amount of caramel, which you could clearly see sticking to the sides of the cup whenever requested. I was handed a drink which what I thought was not enough Caramel. When I asked the clerk that I had asked for extra caramel and that I wanted my drink the way I requested it, I was given an (are you kidding me) face and she took the cup out of my hand in an unsatisfied manner. I did not think much of that, but then I was handed a cup which had 2 solid inches of caramel in the very bottom of the cup, topped with a layer of water(creamy clear liquid), then a layer of the same frap contents from the first cup. I held the drink and told the clerk that this was not acceptable. She sighed and took the drink back, At which point I asked for the money back for the Frap. She then (very bothered) asked for someone else’s help(I think it was a manager) to give me my funds back. Well, i thought the first clerk was rude, this second lady gave me an ever uglier look and never attempted to recover the level of customer service that was already at a disappointing level. I was given my funds back and she just stood there waiting for me to leave as if she had a line of cars waiting. I looked back and there was no one in line. Again, I must say this is disappointing as I have been a long time customer of many different Starbucks locations ad never had such an unpleasant experience. Fortunately, my daughter was in the car with me or I would not have handled it the way I did. I am still waiting for an apology.


george albertella ph.d. June 20, 2014 at 10:41 am

I am surprised your company is not selling a famous drink from Spain and all over : CHOCOLATE CON CHURROS (chocolete w/churros() I will be a hit, mainly among Latinos and kids!!!!!


sandy July 2, 2014 at 5:09 pm

Churros are disgusting!!


Sondra July 2, 2014 at 6:07 pm

Churros are disgusting!! Not any kids i know. Churros are full of sugar and have 200 grams of fat!! I know Starbucks has cream, sugar, caramel, mocha and some food that not that great. Churros no!!!


Margaret Yu June 7, 2014 at 3:54 am

hi, i bought 4 cups from your seattle 1st shop this afternoon. when i come back to vancouver ’s hotel, i found one of the cups is not perfect, that is a gift to my friend. i will return to hong kong this sunday. of course, i cannot come to seattle to change it, what would i do, i have a starbuck at my hotel ~ sheraton vancouver airport hotel, can i change there? please kindly email to me, it’s easier for me to check, thank you!!!


Rita H May 30, 2014 at 4:18 pm

I am tired of having to ask the order takers to please not touch the rim of our coffee cups as the write the order down. they get nasty and when these same people make up our drinks after handling the dirty money THEY DO NOT WASH THEIR HANDS>

I enjoy Starbucks but do not like that they do not wash their hands. it becomes tiresome to have to ask PLEASE wash your hands before handling my drink after you have just handled money. Starbucks please train your servers about cleanliness. Tired of the rolling of the eyes and curt whispers to their fellow workers. Thanks so much


Alex July 9, 2014 at 8:35 pm

They’re not going to stop whatever they’re doing just to wash their hands in between each customer. OBVIOUSLY you have never worked in a restaurant or you would know that much worse things are touching your food (I’ve watched servers stick their fingers in sauces to see if they were hot enough, managers will feel your steak to make sure it’s cooked correctly, etc). So my advice to you, Rita, is that you get the f**k over it if you don’t like it, go through a Dunkin drive through and pretend that the same thing isn’t happening there as well.


John Smith May 29, 2014 at 3:07 am

I find it odd that so many people on here complain about Starbucks and yet this isn’t a Starbucks website. Like anyone at corporate Starbucks actually looks to this site because it’s wonderful source of complaints. Truth of the matter is, no one really cares that you had a “bad” experience at a coffee shop. Seriously, no one does except you and you really are the only one. Just trying to find something random to complain about because it wasn’t perfect and now you want something free in return. Well let me let you all in on a little secret and it’s a Big Secret! Don’t buy $5 cups of coffee! Seriously, do you not realize what you spend for Coffee. It’s Coffee…. You don’t need it. You can’t survive off of it, yet you all complain like animals starving in a cage and the food is just out of reach. It’s called an addiction and yes Starbucks, just like all the other fast food establishments puts addictive chemicals on coffee beans and in their fake food. Have you ever wondered how Starbucks gets you to keep coming back for more and more and more? Why you randomly crave it? Remember, it’s just coffee and yet you are addicted to it. Oh not just coffee but Starbucks coffee because for some reason all the other coffees from all the other places just taste “weird”. Yeah probably none of you have ever thought that and will read this with all that lustful hate in your heart and turn a blind eye and go off and spend another $5+ for another Cup Of Coffee.
This is for the rest of you morons that expect 5 Star Service from Starbucks. Forget it. It’s not going to happen, it never will happen and I will tell you why. Starbucks starting pay is about on average $0.25 more than Minimum Wage. If you worked at a job and got paid $7.45 an hour, and imagine someone like you walking in and being a complete @ss hole to you, OH! And Remember! You only make $7.45 and hour! Would you give a sh*t about that person complaining? Probably not… and they don’t give a sh*t about you or your problems. Come down off your high horse because you are Not that important and you are Not that busy and you are NOT in that big of a rush. I’ll tell you what, if you think you are all of those, then don’t go to Starbucks. Go Super Size your bullsh*t attitude and crummy personality somewhere else. Hey, the truth hurts but what can you do? Money can fix and solve a lot of things. If you break your arm, get sick, even laser hair removal. But there is one thing money can’t fix no matter how much money you throw at it. You can’t fix stupid. No matter How MUCH $$$ you have, you can’t fix stupid. Hey, hey now… don’t be mad and upset, look on the bright side, at least you’re not alone!


Dave Purdy June 15, 2014 at 4:45 pm

Do you feel better now John? If that’s even your name! For your information, this website is reviewed by Starbucks personnel and upper management.
They do read the comments and yes they may laugh at some of the stories but rest assured this forum acts as a conduit to understanding store issues and areas requiring attention and improvement.
Have a nice day and thank you for coming to Starbucks!


AnonymousGirl August 8, 2014 at 12:49 am

John, you sound bitter and jealous that you can’t afford a $5 espresso beverage. Really, have you not noticed it’s a consumer-oriented world and people spend their money on all kinds of things? Stop worry about anyone’s wallet other than your own. You also sound like you think no one making a low income has pride in their work. And if you owned a biz, you’d be fine with customers getting crappy service – did you forget that what people say about your biz when they walk out of the store’s front door IS important?


dee August 11, 2014 at 6:30 pm

Dude–go on some meds!!!!!


gary painterrt May 9, 2014 at 1:09 pm

for some reason, starbucks at dalton ga bypass neither has posted or would discuss secure connecions or access to wifi. sercvice otherwise quite good.


lynnette April 25, 2014 at 12:18 pm

Can anyone explain to me with any trace of logic, why;
1. Starbucks does not put soy milk in a pitcher on the condiments counter?
2. Since Starbucks does not put soy milk in a pitcher on the condiments counter, and I have to ask for it EVERY day, why can’t I pour my own soy milk into my own tea?
3. According to the super smart, friendly (yes, sarcasm) baristas, if I pour it myself I will
contaminate the soy milk. How does this occur?
4. So according to the logic of Starbucks; people who consume dairy are more responsible and cleaner.
So you might be able to see my confusion. Obviously there is no actual logic in what the baristas say. It just makes them seem ignorant and rude to customers. Probably not a good thing to sustain your business in the long run.

And as long as I’m on the subject of non-dairy, almond milk is another alternative the whole country seems to have figured out. The whole country, with the exception of Starbucks corporate that is. This may seem like an incredibly snarky message (and it is) but this is after DAILY frustration, rudeness, and general ignorance.


Joan April 30, 2014 at 3:39 pm

1. Soy costs more than milk. 60 cents more. So they have to charge every time someone orders soy.

2. It is a health code issue. They don’t know where your hands have been or what you have been doing. If you touch it or any thing from starbucks (cups, lids or the milk containers i.e the soy you love so much) it has to be thrown away and replaced with new product.

3. Please see number 2.

4. No idea what you are trying to say here.

They aren’t ignorant or rude to customers, they are just doing what their bosses tell them to do. Only following orders. They are only repeating what they hear from corporate. You are right it is a snarky message, you try working there.


Sondra July 2, 2014 at 6:19 pm

The employees have had food safety training. I love going their. They have soy milk. By the way you wrote your comment. It seems to me you are not self sufficient. The only one thats frustrated , rude, and ignorant is you.I have been working in retail / food for a while. Where I have seen some of the RUDEST , DUMBEST people now more than ever. Look in the mirror!!!


dee August 11, 2014 at 6:34 pm

People like you give “Good Customer Service” a BAD name–YOU ARE IT!!!


Bobbi April 18, 2014 at 1:02 pm

There are so many negatives on here! I just have to say that I love our Starbucks! I live in Hillsboro, Oregon and at all locations that I have been to in our area the employees have been more than pleasant. All employees make a huge effort to call me by name. I absolutely love our Starbucks! Hopefully you see this comment in the midst of all the negative people.


Dave Purdy May 25, 2014 at 11:15 am

Hey Bobbi
It’s nice to see a positive comment recognizing good service and employees that remember their respective customers! Your right with regard to this website/forum, it generally as a rule of thumb will have postings concentrating on store issues and problems.However it is important to always keep in mind that the service industry is a challenging one and is never perfect when dealing with people.
Like yourself i am always politely greeted at the store that i attend and i have never had an issue and they go out of their way to inform me about products and services.


Cheryl Ruiz April 14, 2014 at 3:16 pm

TEAVANNA IS DISCUSTINGLY GROSS AND i WILL NOT DRINK IT! I don’t understand why Starbucks is all of a sudden making all of these changes but I can tell you that I will NOT be back the new green tea is awful and make me physically sick at my stomach and since I will not be purchasing my tea there anymore I will save 200.00 a month because I won’t eat the oatmeal for breakfast every day and I will no longer purchase coffee everyday either. I don’t know who make this change but they must not have any taste buds or is it that the nasty tevanna is cheaper for the company. I can tell you one thing I am not the only one who feels this way and sometimes changing to a cheaper product costs you big time in the long run. If you come to your senses and start sellint the Tazo again let me know and I will return as a customer but as of now my gold card is usless!!!


Heidi Lane Montunnas April 10, 2014 at 11:10 am

Please tell me why a sweet squirrel is bring cruelly treated and trapped on roof by Starbucks corporate. They need to put a cover over the entry point instead of trapping and killing innocent animals. It isn’t like you don’t have the money to fix it! Call the location that is harming them too!
(614) 899-9339
533 S State St
Westerville, OH 43081

I want a phone call immediately to know this squirrel has been released and not killed and the problem is fixed humanely and the entry pint has been fixed. I don’t want to ever see this type of cruelty again. I have contacted PETA and I will contact the news too!!!! Set an example. Be the change you want yo see in the world.

Thank you, Heidi Lane Montunnas
614 507-XXXX


renee guicho April 7, 2014 at 6:01 pm

open a starbucks in uvalde texas there is no good coffee there even though the town has less than 20,000 population it has nearly 1,000,000. visitors a year due to Garner State Park , Hunting and a booming oil and gas industry. 80,000 cars drive through this town a day according to texas dot and residence have no where to go to be social and entertain


michael April 6, 2014 at 12:38 pm

I was wondering if you knew that George Lucas WAS a customer of starbucks in San Rafael California, 4th and A streets, I was too but haven’t been in that store for 2 years now, Lucas left for the same reason I did amongst many others, the homeless have taken over that store, im certain its suffered nominally since this takeover, the last time I was in
there, someone had spit..yes spit on the floor inside the store, Lucas was an everyday
customer at this location but no more, they smoke right outside the front door without any
employees telling them to abide by the sign RIGHT IN FRONT OF THEM.
they try to solicit money ( like i’d give a copper penny to a well abled young person ) im 55
just thought I would inform you what going on at this location, police out front shaking them down from time to time


Doug B. June 24, 2014 at 5:55 pm

I’m sure if George Lucas had wanted to, he could have got some action by complaining to his wife, Mellody Hobson, who is on the Board of Directors of Starbucks. My two cents: I agree with “John Smith” , nobody from Starbucks (or any other company) reads comments on this website. Why would they – it’s an informational site (and not a good one at that) and not an official site for any company.


ruth ebert April 5, 2014 at 2:19 pm

I am writing to discuss a problem I am having with the website and customer
service phone. After logging in, I try to view my card’s rewards to see the expiration of rewards and it will not open the page. It says I have free rewards, so today I told the barista I had a free drink reward on my card, but when I got my drink it charged my card. I am pretty disgusted with this frequent user loyalty program. I tried to call the customer service 18007827282 number twice today and it put me on hold both times and no one answered in 20 minutes each call. If I don’t get this resolved by MOnday, April 7, I will be quitting Starbucks. There are too many other good places in Boise to get coffee, i.e. Dutch Bros., Dawsons and they are cheaper.


Linda Girardot April 4, 2014 at 11:40 am

ATTN CEO Howard D. Schultz:

I just read in the Chicago Tribune that Starbucks is “bringing back old favorites,” referring to the pumpkin, banana, and lemon breads. I’m sure I know why. The introduction of the whole “La Boulange” theme just does not translate here in the good old Midwest. If you polled 100 customers at the four Starbucks within 1.5 miles of my house, I’m guessing only about 2/100 (if that) would be able to tell you that the roots of this French theme are located in San Francisco, CA.
Folks in Chicago are not interested in eating tiny stale overpriced French themed pastries. Personally, I LOVE good baked goods, but that love does not extend to the “old favorites.” They weren’t that great either. I grew up in the city and was always fortunate enough to have a wonderful “old school” European bakery near my house. I visit Starbucks at least 5-7x/week, as do most of my friends. I NEVER purchase the pastries because they are all unappealing. I would buy a pastry with EVERY visit if they were tasty. Every tooth in my head is a sweet tooth.
Right now I am thinking of the incredible petit fours (wish I had a picture of them) that are made at a local bakery. I always order them for my family holiday parties. I forgot to get them once, and there was an uproar from both young and old alike. These are the types of pastries that need to be offered at the local Starbucks stores…visually appealing and bursting with flavor! Also, a great donut goes a long way as well. I bike ride with a large group on the weekends and we always stop for coffee. No one EVER buys a pastry. We always lament how we would enjoy a good donut, scone, etc., and frequently find ourselves discussing our favorites, none of which are sold at Starbucks.
I find it interesting that Starbucks is branching into the arena of alcoholic beverages. First and foremost, you should be walking over the competition in the breakfast department before turning to an entirely new area of business. Great businesses are built on the premise of doing one thing and doing it well. For as long as I have been visiting your stores (20+ yrs.), you have yet to even come close to that in the pastry department. Come to Chicago so you can test what sells.


Linda Girardot


ANONYM March 22, 2014 at 11:26 am

Iam customer at starbucks at STATE &WILLIAMS> CARSON CITY,NEVADA Its very disquisting,way like the shift manager treat one employee there!The gal,she is stranger,but US cityzen,and she is smarter than others.And shift manager,some MEGAN or I dont know her name she is totally rud,to not only to her,but to customers too!Its the shame!!!!How can be she a shift manager !!I wonder!I was for one coffe other day,and she did not have a customers,and she let me wait about 2 hours,because,she was important by other managers? Or what?Then,one guy came to her and ask her for some key,to do some job,because its was broke,and she was rud: She say,I dont know where are the KEYS? He say right! And he was pretty mad!I cant understood,how can a shift manager be so horrible rud,and she was thinking she is important more than others!I think,I will wrote that to HOWARD SCHULTZ also,that what kind of personal work there!!!!ITS A SHAME!!!! I think,she should find other job-but maybe this B****,is not capable for any,except of that what she doing!!!


J.R. March 22, 2014 at 9:35 am

So you are going to start selling beer and wine. If I wanted a bar atmosphere, I would go to a damn bar. Also an increase of $.60 on a Grande Chi, That’s one hell of an increase. This is pure greed. You know it and your once loyal customer know it. You will find a big decrease in your sales. So between the ridiculous increase, and the decision to turn Starbucks into a bar, my trips to your establishment will be stopped. People want beer and wine, there are plenty of bars for this type of service. You have just ruined your company for me.


Michael McGibboney March 15, 2014 at 2:28 pm

I went to a Starbucks Store # 10088 in McKinney, TX 75071 located on Virginia Parkway, between Stoneridge & Ridge Drives. I drove up to order a Venti Caramel Macchiato with two extra shots. Drove around the corner and I was the 4th car in line. It went pretty quickly, when got to the window & the window barista looked lost and confused. I try to give him my iPhone to scan purchase. I say in my truck waiting, just about 3-4 minutes went by, still no Venti Macchiato….. Mmmmm, I wondered! Then I tried to get the Window Reps attention for about 3 minutes more, ignoring me. yahoo! He finally looked backed at me again for the 4th time and I asked him “is there a problem”? He replied “there was a mix up in the drinks, he forgot you order and made the 2 orders after you first”! Was I pissed off! I tried to stay calm for a few minutes more waiting patiently. Then I notice all the other orders popping up on the counter in the window. I asked again “where’s my coffee drink”?
The window guy said it will be a few minutes more, he’s making it now. By that time I’m furious! I ask for the store Mgr. He said he’s not in! I then tell him that u should be refunded and my drink is free! He said we don’t do that anymore here! I said really now!!! Customer’s Satisfaction is no longer an issue. I see, I said. I gave him my phone waiting to refund me my money and without hesitation he grabbed my phone and credited my GOLD MEMBERSHIP ACCOUNT. I normally spend $50 to $100 per month at this store alone. Finally , the supervisor come and gives me a store managers business card and a free coffee coupon. I told the supervisor, I don’t want a coupon for free regular cup of coffee, I want the one I ordered. By that time my coffee still didn’t come and total time waiting was over 13 minutes. The supervisor told the barista to cancel the order. Right before I drove off my cup came up and it look very dirty, it seemed the barista over flowed the cup several times. I said is that my coffee and the window guy said yes but, you cancelled your order and you don’t get unless you repurchase it again. Really, I’ve never waited over 15 minutes for a Venti coffee beverage. I even asked the supervisor and she said I can’t give it Yi you for free and tossed it in the rubbish basket.
I was very pissed off! That was the best Birthday present to myself in years, to get screwed over a Venti Caramel Macchiato in the last 10 years. I normally order anywhere from 2–5 shots extra in all my Venti drinks from Starbucks.
I was so mad, I burnt rubber out if the driveway and street.
I hope I have better luck and I really hope Starbucks Corporate Office does something with Store # 10088 in McKinney, TX. The staff needs to be retrained in Customer Service a Satisfaction or left the idiots resign.


Paul March 12, 2014 at 8:03 pm

Just need to vent. I sent my wife an eGift card through Starbucks Rewards. I received an e-mail confirmation of a $30 eGift. Much to my surprise, I was charged twice, $30 and $30, on same date and time. Mind you my wife only received one eGift. I contacted Customer Service, was told so sorry, you have to contact eGiftCustomer Service. I called, they were busy. I choose link to email them, received a reply saying please call. I called and was asked by automation to leave a message. I did. Left my phone nmber, name, etc. No response. More emails to Starbucks Customer Service and eGift Customer Service. E-Mail responses were most system generated with who to contact next. Never did get my money back. I feel that they got exactly what they wanted, to bury me in correspondence until I gave up. It is $30, I will survive, but the fact that they could continue to respond withut actually helping me bugs me.


Joss March 28, 2014 at 9:23 pm

Just dispute it with your credit card company


Ruth Galonska March 8, 2014 at 6:59 pm

I must say I am extremely disappointed with the customer service at Starbucks. It seems Starbucks would rather lose customers than resolve a complaint. After several phone calls and a letter to the corporate office, my concern was completely dismissed. I guess if you are an international company, you really don’t care about the customers who got you to that position. So very, very disappointed in Starbucks. I won’t patronize you anymore.


Dave Purdy March 10, 2014 at 10:17 pm

It is amazing Ruth all the complaints that i see on this Starbucks corporate website and yet no resolutions in sight or attempt made my senior staff to step in and demonstrate the companies concern and willingness to cooperate with the customer ! Your experience is no different than all the others that i read about that are unresolved and i share your frustration and disappointment with this chain!
I strongly believe that the chain is so large and the investors have become so rich, that quite simply they just don’t care anymore! It’s really that simple, you don’t have to over analyze this.
So the best we can do is what we are doing by spreading the word and letting others know about the treatment by staff towards customers, store issues, unprofessional behavior, etc.
For your information (and everybody else) Howard Schultz lives in West Vancouver’s exclusive real estate known as the British Properties. This area is gated with it’s own Police Force and high end security. All of these properties range from 5 million to 50 million dollar homes, so this is where the money has gone towards not only does he live in the most expensive area in British Columbia, he pays top dollar for security!


Mary Padgett February 28, 2014 at 4:47 pm

I would like to bring something to your attention, there is a posting on the internet about some military men in the middle east that sent your company a letter that stated how much they loved your coffee and wanted to see if your company would send them some,YOUR RACHET A** COMPANY SENT A REPLY”GLAD YOU LIKE OUR COFFEE, BUT WE DON’T SUPPORT THE WAR OR ANYONE IN IT” I guess you and your family does not need the protection that our military affords you. I will personally see that this post is sent over rhe internet until everyone has a chance to see it. I hope that enough people will respond to it by not buying your products.


Joy marie March 8, 2014 at 1:48 am

Mary in case you are not aware lots of folks do not support the war that was and still is a sham. How is the current war protecting anything but oil for the obscene oil companies. Go ahead and call out Starbucks and you may be surprised how many of us feel the same.


Dave Purdy February 23, 2014 at 4:46 pm

Hmm that’s interesting my recent narrative that was well written about the internal structure of Starbucks and how the organization is run was removed!
What are you afraid of Mr. Schultz? Your such an asshole!
That’s okay because there are other forums that i can post my message on in order to inform and educate the general public at large and the multitude of unsatisfied customers you clearly have around the globe!
I have the money and the time to spread what i believe is going at Starbucks and the way in which you run this company.

Have a nice day dear!


trish rose February 25, 2014 at 10:36 am

Couldn’t. have said it better. i went to starbucks only twice. first time got burned from the coffee an no one offered to help. today went to another one an was verbally trashed cuz i didn’t have a small bill to pay with. then i cslled customer service to makr complaint and was refushed a manager by a black woman who talked indifgerently to me bevause i am white. then she could not spell the strreet i was talking bout so i asked her for supervisor an she hung up on me. Starbucks u keep your oh so wonderful employees.. I’m sure with these kind of people your store business will fail for sure


Dave Purdy February 25, 2014 at 5:28 pm

After reading your follow up on my complaint i can clearly see that so many other great customers like yourself are not being listened to or are not being treated professionally which after all is what Starbucks is supposed to be all known for!
I always believed over the years that when you go into Starbucks, it’s a whole new experience on an elite level of treatment as a result their wonderful coffee from around the world, hand crafted signature drinks, pastries, specialty teas and so on.
My concern is my observation of so many issues at the store level and problems that are occurring via customers like yourself make me wonder what is going on?
Not only am i dis-appointed in what i am reading, i am stunned by the fact that corrective measures are not being taken by upper management/head office.
Lastly your right Trish Rose, it will the rise and fall of an empire in the years to come!



G March 10, 2014 at 3:17 pm

@ Trish Rose

Funny she couldn’t spell the street.. you can’t seem to spell any of your words or logically connect sentences.. lol


Dave Purdy May 28, 2014 at 1:54 pm

Why don’t you just f*** off! What do you think of that? Any more of your stupid f***ing responses?


Connie Chichester July 19, 2016 at 7:52 pm

This is SO funny and SO sad, I cannot tell you how many times I’ve been hung up on by a woman of colour (never a msn!). Talk about poor customer service and even discrimination!!!??? This type of uncalled for, simply immature bad behavior is rampant in all company customer service! Sad but true. One would think it an opportunity to sharpen one’s skills instead of promoting denigrating remarks. ? ? ?


Brooke February 26, 2014 at 10:23 am



Bernadette Aguilar February 21, 2014 at 9:12 am

Please check what is going on at starubcks store #6710. This store has had stellar service under Kim the manager (who I hear is out for a while). I would think whoever is covering or taken her place would listen to the employees to find out how as a team they were successful. Example: Cindy is one of the top Associates, experienced, FAST, and happy every day. For the last month or so every time I go through the drive through if there are 3 or more cars deep I miss my coffee stop. Why, from my experience (I go in at 5:30 am every morning) I could see 5-7 cars deep and never wait more than 5 minutes. Recently I have been stuck in the drive through with two cars ahead me and waited 10 min. One time I saw 2 junior staff at the window and kindly asked what is going on as people were trapped, you cannot back out of a drive through, and the wait was unbearable. The associate told me there are only two of us and Junior at that. Please leave Cindy at the window she is fast, fast and always smiling. You could put the garbage cans back out and then I might not see Cindy picking up garbage when she is as valuable as I and many others see her. Whatever Kim did while she was at this store, how she scheduled and place folks (I never saw a new person (slow I understand when learning with another new associate). If I don’t tell you who will, the customers when they stop using this starbucks. Put back what was working!


Diana February 21, 2014 at 2:07 am

My husband and I have been costumers in Starbucks Puerto Rico since 2007. Everyday 2 ventti lattes for each one. This past January starbucks PR decided they were not going to put sugar or splendas in your drink. They give you the sugar and you have to put it in the coffee while your driving. i dont know if in the US they do it. But are you serious? Imagine yourself driving your car and at same time managing the coffee. So we decided to boicot Starbucks. In 6 days we have saved aprox $ 110.00 including tips


dona February 13, 2014 at 7:00 pm



George Wankmueller February 13, 2014 at 6:03 pm

As a disable veteran I will not be shopping at any of your stores. My brothers/sisters in arms gave you the freedom to open your business by laying down thier life. Yes, this is America where YOU can DENY service, but I can choose where to take my buisness, and a business that wants to treat disable veterens like shit will not get my business.

SSG, Disable Veteren


Hadassah February 4, 2014 at 4:25 pm

The Starbucks located at 4424 Freeport Blvd near Sutterville in Sacramento, Ca 95822 is usually where I frequent. Today, however after about a 2 week hiatus I was met with a bad experience. I had already purchased a Spinach croissant square, but wanted to purchase a butter croissant last minute. I returned back to the line while a shift lead named Michael was about to begin his shift walking to the back of the store. There were no customers behind me so I walked over to pick up some napkins at the condiment bar and returned to find him in the position of the line where I was. I got behind him but he did not acknowledge that I as a customer was there first as he very well seen me standing there upon his arrival. He was so focused on getting his FREE partner beverage while I was a paying customer. I purchased the other croissant and left. Perturbed in Sacramento.


Patience virtue February 10, 2014 at 7:16 pm

Impatient. He is a partner and deserves to get his free drink before his shift starts as quickly as possibly . Why you would take time out of your day to risk a young man losing his job over your stupid complaint is beyond me. Half of the problem with America is represented in your statement. Grow up.


Connie Chichester July 19, 2016 at 7:58 pm

The one time I had a suggestion for the co based on a not pleasant experience and I was on the phone; it took me some time to explain that I did not call for a reward??? Customer svc may in some instances or in some employees….need revisiting, but customers also shouldn’t expect any other human being to even try to make up for their bad day our their attitude problems!? Respectfully and Humbly…. ….


anna kershner January 30, 2014 at 11:14 pm

On or about the 30th of January, Thursday evening, I entered the Kenmore Sq Starbucks on Commonwealth Ave., as I have done many times on daily basis. This particular evening however, I was in for a rude shock. I was never treated as poorly as on this night. Apparently there has been a management change, as I was informed by “Kate”, and my order was refused on this persons assumption that I am persona non gratis at this establishment. This, of course, is completely ridiculous. I was waiting for the manager with whom I’m used to dealing, Audrey, to come out and prepare my coffee, however, I was told to leave without my order being filled and told never to return. This is completely unacceptable as this is my neighborhood coffee shop. She even threatened me with police action if I didn’t obey!


Joey in Austin January 28, 2014 at 12:11 am

I’m a longtime starbucks customer, but Einstein bagels has the best Xmas blend coffee I ever had! Your blend is just a dark roast.
You fooled me once Howie.


Jillian Parker January 24, 2014 at 5:04 am

THERE WAS A BIG ROACH IN MY COFFEE!!! What my brother expressed to us lastnight ! As he finished off his coffee to feel something still in there and saw a big roach, still alive, in the cup!! How disgusting!!! That was from the CELEBRATION, FL location! And he took the kid off! I’d hate to see how many people that’s happened to who didn’t even look in the cup after the drink! Today we’ll be going by the store! There better be some serious damage control ! Otherwise it might go viral online! How gross is that?!
Roach in starbucks coffee
Cockroach in starbucks coffee


Cindy January 20, 2014 at 9:18 pm

I have been a Starbucks fan for over 15 years but when my daughter went to work for the location on Joyce street in Fayetteville Arkansas that all changed. She was the only college graduate working there as a supervisor and worked her butt off. She was treated with disrespect, ignored when wanted to build a career with the company and eventually “separated” from the company by her district and store manager who handled it so cowardly it made me sick. She went through the appropriate channels with Starbucks Corporate who in turned ignored her and behaved so unprofessionally. Don’t be fooled, Starbucks doesn’t give a dam about you or their employees and I can’t believe support this kind of behavior from a store manager whose name is Heath Kelly. He discriminates against his employees based on their color and their religious practices and from what I’ve heard from another employee at this location, retaliation is acceptable. There is a bigger story behind all of this which has been brought to Starbucks attention but it was swept under the rug because THEY DON’T CARE! I know they don’t care that I won’t ever purchase coffee there again, but at least its out there what kind of company they really are. They don’t care about the facts, they will lie and do what it takes to protect their own interests no matter what.


Denise bara January 17, 2014 at 4:02 pm

My son gave me a gift card for Christmas I couldn’t wait to go& get some chocolate covered expression beans only to find out they don’t sell them.I coffee shop I couldn’t believe it .they had chocolate covered almonds & other candy but no coffee beans.I find that just ridiculous


Chandra shekar January 16, 2014 at 7:23 am

Is there a specific person who decides where to open up stores in BANGALORE ? I have a location I want to pitch to the manager. Please email with details. Thanks


David Israelyan January 15, 2014 at 7:46 pm

Need to contact a regional manager (SF Bay Area )
Starbucks is experimenting with a lunch idea at 5 SF locations.
Have an idea for a big success!
Please contact me at (415) 987-XXXX


Sonya January 14, 2014 at 11:18 pm

Is there a specific person who decides where to open up stores in NYC? I have a location I want to pitch to the district manager. Please email with details. Thanks.


Valley View Flagging January 14, 2014 at 11:09 pm

We helped move oversized loads for Starbucks to Chicage on 9/11/13 for SG Blocks and Unicon Trucking LLC located in Winchester CA, Unicon hired us and is a company that does not pay their bills and ignores the little man company because they don’t think we can do anything. Especially being from Missouri. The pilot cars are both senior citizens as are the owners of the company. We provided two height pole detection cars for over sized loads for this company on 9/11/13 for loads for Starbucks that went to Chicago and had problems, due to those problems (all the truck companies fault), they had to settle for less than they billed, so now they aren’t paying our drivers/company. The Owner Steve Hostetler (951)805-1420, has told us, we’ll pay you, we’ll pay you…. we got a $25,000 check in and had to pay bills, but we couldn’t pay you… we’ll get a $40,000 check in next week and we’ll pay you… this has been going on for 4 months and we’re still not paid. Now, they’re playing cat and mouse games, avoiding us like the plague and won’t answer calls, if we call Heidi in the office (951)926-1026…. it rings and rings, then we just get silence, like they answer and lay the phone down until we hang up. They won’t return emails @, and they are a very UN-reliable company and not business like at all… we thought maybe you could do a consumer check on them and do a little story on them, see if you can put a little fire under them. See what they have to say, when they can’t pay a company that is owned by senior citizens and the money is owed to seniors. They can’t pay the small company because we have no power. This is over 4 months old now, and it is not feesable for us to get a lawyer from here to come there, or to pay a lawyer there because we would loose money. They owe us a total of $3719.34. Both of these senior citizens put out $500 to $600 each of their own money for gas, hotel, food, etc… and they still have not reimbursed/payed them for it, nor our company. They needed it for property taxes and Christmas for their families, now past both times for those, the pilot car drivers are still waiting and struggling because of their incompetence and in-capabilities to pay their bills. PLEASE HELP US!! – You can find more information on this company at


Vickie January 6, 2014 at 7:06 am


Save yourself grief, NEVER order from Starbucks online!

I placed a large gift order, almost $150, it was four days and I had no shipping confirmation so I began trying to contact them. Over the next four days I called, emailed and called again. The email response was three days. On the last call I was told it was in queue for shipping and should probably go out that day. A couple of days later, no shipping email, no status change for the order at their website under my account.

I called yet again and was told the order was “being picked” (despite being told days earlier it was in queue to be shipped) at which point I asked for a supervisor. I got a rather snippy supervisor named Kyle who actually began to grill me on what the date of the birthday was that the gift was for. I hit the roof and he finally said he would follow up on what was happening with the order and he would call or email me. I was so furious I told him to just email.

I received no email from this Kyle and about two days later finally received a shipping confirmation from Starbucks – BUT THE ORDER WAS SHY TWO ITEMS THAT WERE OUT OF STOCK!!! They took SO long getting this order out that the gift could not be shipped whole (everything was in stock when the order was placed)! I actually had to talk to the gift recipient to apologize for the lateness of the arrival AND to tell them it would be short a couple of items due to the incompetence of the seller I purchased from. I had not expected the gift to arrive on the date of the birthday but I certainly did not expect it to take over two weeks to get there – INCOMPLETE!

I AGAIN emailed them and said I wanted a name and contact number for someone well up in the hierarchy from Kyle as I wanted to discuss this problem further. I have still received no response from them.

I plan to pursue this further but if you are smart you will never order from Starbucks online. They are incompetent and rude and they do not deserve your money and you d’o not deserve the trouble. They will never again get any of my money – or my friends’ and family’s money either.


Lester Rieves January 5, 2014 at 2:10 pm

I need the names and numbers of both the district manager and regional manager of Houston, TX., mainly on the post oak and westhiemer location, I have a bad problem with a security officer there who works in the mornings, she had said that she had spoke with them and that they don’t want me there and neither have seen or met me. The morning, through night shift know me pretty well, and the store manager , mikki, I think that’s how u spell her name, has no problem with me, I’ve been coming this Starbucks for at least 2 yrs now, I love the coffee and food, and the staff are just awesome, I just want to talk and meet with them if at all possible, thank you.


Allen January 3, 2014 at 9:44 pm

I am through with Starbucks!!some aids
Homo will contaminate my purchases!i am serious!


sammi January 8, 2014 at 11:25 am

Wow you are a homophobic narrow-minded ignorant a**hole arent you? i hope you get hit by a train you dildo


Ms Hardage December 27, 2013 at 7:53 pm

Dear Mr Schulz…I have been going to the Starbucks on Towneast Blvd in Mesquite Texas for more than two years now. There a a lot of great young people that work there. To put it bluntly they work their a** off!! That store is so busy those young people cannot even take breaks nor their lunches! Now I know having worked out in the corporate world that isn’t right! Further more where the hell the Manager stays is beyond me, but her a** needs to be fired because she sure’s hell don’t know how to run that over busy Starbucks and there is MAJOR turnover all the time in employees! Maybe if they had the right kind of Manager there wouldn’t be so much turnover. I remember a young lady who once worked there that love her job and was excited to be working there and took her forever to get the job. I found out she turned out to be one of that stores best workers! But when the Manager started abusing that young lady as an employee like she does all of them she ended up quitting!! I think you, Mr. Schulz being CEO might need to look at your company, employees and how the company treats the ones who so desperately work so hard behind the counter making those millions or billions for you!! Maybe you Mr CEO need to go on UNDERCOVER BOSS to really know what I’m talking about. There needs to be a new Manager there at the Towneast Blvd Starbucks and Jessica needs to be FIRED!!!


Dave Purdy February 22, 2014 at 10:30 pm

After reading your observation and complaint regarding this store and the employees and how the manager treats their staff, i realized you are absolutely right Mr. Schultz should go on the Undercover Boss Show and enter this store to see how this store is operating and verify the problems at hand.
Not only does this demonstrate a direct approach by the company C.E.O. but it shows that Mr. Schultz is concerned about what is going and is willing to address the issues and make positive changes.
I believe Mr. Schultz is way too rich and doesn’t need to do this (in his own mind) and therefore this store will continue to have problems that will never be resolved!
That’s the world we live in, PROVE ME WRONG MR. SCHULTZ!


Beverly A. Deak December 26, 2013 at 4:49 pm

It is so easy during the Holiday season to take the small pleasures in life for granted. One of the things I enjoy most is my almost daily vente latte but it is even more enjoyable due to my relationship with the staff at the Bridgehampton, NY store. Clearly, I am a regular but I am never taken for granted but rather made to feel special each time I come in even during the “Hamptons summer” when the store is “slammed”. I won’t single out any one person because they are all great and deserving of commendation. Thanks to everyone for a great year and I look forward to seeing you all in 2014.


george w December 25, 2013 at 1:39 pm

Christmas Morning at Starbuck’s Midway & Pt Loma blvd San Diego
overactive employee sweeping up all around where I was sitting knocked over a box of scones I had just picked up at a grocery store.
In discussing the matter with the mgr, she took the same stonewall position ,,,,,,,just too bad
Since you didn’t buy these at Starbuck’s WE ARE NOT RESPONSIBLE
I will be contacting Seattle next week.


Carl December 14, 2013 at 8:06 pm

I’m a 20 year old customer, visiting Starbucks at least twice a day, seven days a week. Great coffee, desserts, sandwiches and cold drinks, but lately you changed your pastry line in which I was told, you now have your own bakery. However, I feel and many others including your help, are not impressed with your new line. It’s like I could go to any convenience store and buy the same thing. What happen?. Please consider going back or try to revised your bakery line. I’ve gave most every type of pastry you now offer a taste, but in appearance and taste, it’s no way compares to your previous line. Don’t get me wrong, I’m in love with Starbucks, with everything else, except the pastries…..


dona February 13, 2014 at 7:04 pm

I agree 100% hate the new pastry line! I get an apple fritter everyday — starting next week in NJ they will no longer have! I will not be going to Starbucks anymore!


Amanda J December 8, 2013 at 12:18 pm

Dear Customer Service,
My family and is just recently moved to Reidsville NC from Greensboro NC and there aren’t any starbucks coffee shops anywhere near us. I am a huge fan of Starbucks coffee, love it!! We live about 20 to 30 minuets from the closest one, and that’s pretty far. I think you guys should make a Starbucks in Reidsville NC. 🙂

Thanks for the delicious coffee! Keep up the great work!!

Amanda J

Amanda J.

Sent from my iPhone
Sent from my iPhone


Patti Smolinski October 13, 2013 at 12:43 am

To Mr. Howard D. Schultz

I do not have the power that you do, so I am asking if you would try to get a Constitutional Amendment that says if our elected officials in Congress and the Senate are unable to approve a budget by a set date, and make sure the debt ceiling is high enough to enable us to pay our bills on time and to continue to keep our credit rating that those officials will lose their seats in Congress and the Senate , and there will be a new election in six weeks. Those same officials will be prohibited from running for office since they were unable to fulfill their job requirements. There will still be the regular elections that happen every two years.

I realize that this seems extreme, but the people that are supposed to do the jobs they were elected to do, seem unable to do anything, but to keep running for office. I am tired of seeing them doing anything to keep their office, but nothing for the people that put them in that office. I know with the pulpit that you have because of your business you can get this done. I honestly believe this will help our country, and maybe get them to actually work together, and not just for themselves.

Best of luck with all you do, I also agree with your stand on guns.


gary October 12, 2013 at 9:34 am

Hey Howard, I hope someone kills you real soon.You got a big ego. Money didn’t make you important enough to decide whats good for America, or whats good for me. I hope you die a slow painful death . It’s pieces of s*** like you that need to be eliminated.


Mary Anne R. Tumanan November 1, 2013 at 8:33 am

I’ve always believed that Starbucks is my third place, a public gathering place grounded in emotion and experience. As I write I am beginning to think that Starbucks is merely a public gathering place that simply sells strong brew to its clients.

In one occasion I felt that there was no element of trust between the associate and the customers when I was asked to show my receipt first by the associate prior to giving my order. As I was seated outside the store, I approached the counter and uttered “Can I have my coffee? The associate then replied – “Can I have your receipt first? What the—-?

As a regular customer of Starbucks in Petron-Katipunan I am cognizant that it is an SOP for the associate to stamp the receipt prior to giving the product. I have done researches on place attachment in coffee shops in the Philippines and in Korea where coffee shops are familiar sights. The thing is, I practically read almost all publications about Starbucks’ underlining its “customer focus” principle. Operationalizing this ethos, the associate could have told me “Here is your coffee Ms. Mary Anne, can I have your receipt, ma’am? And this by the way happened in Starbucks Cash & Carry store.

On another occasion, this afternoon in Starbucks MOA (203 MOA near MOAeye), my husband upon ordering our usual drinks and sweets handed his credit card to the lady associate, and she then advised him that she will give him the credit card receipt later for his signature not telling the reason why. To our dismay, she approached our table after a few minutes and told my husband to pay in cash instead since the store’s credit card machine is under-repair. My husband then called the supervisor, Mark Rolly Montilliano regarding the matter. He explained that the system was down for two days already and noted that the lady associate, Lovelyn P. Larraquel, just started with her shift and is not aware of the “cash basis” policy for all transactions. The supervisor also indicated that there is a note of the cash basis store policy after all. Obviously we did not read the note but the associate was clearly not aware of it herself.

Whew! What a roller coaster.

What is apparent to me thus far is that the management of Starbucks should realize that the experiences and the social interactions that transpire in a public gathering place like Starbucks enable us, their customers to feel attach and ascribe meaning to the place, owing not just to its aesthetic features but equating it to the meaning of a home, a place where one feels a sense of belonging, homeyness, and comfort. All of which typify what a third place should be. Tough job for Mr. Noey Lopez to oversee all these things but a gentle reminder to the management of Starbucks – please be truthful to your brand meaning. Many coffee shops are mushrooming and Starbucks should not be complacent if it wishes to sustain its competitive advantage.
I have always believed Starbucks is defined beyond a “cuppa” coffee, but percolated by the meanings that come to be associated with it. Now I am thinking otherwise.
-Prof. Mary Anne R. Tumanan


Pen November 18, 2013 at 6:54 pm

People have a habit of walking into Starbucks cafes and swiping drinks off of the bar that they did not purchase. I find it perfectly acceptable that you were asked to show your receipt.


jeri cohen October 12, 2013 at 9:13 am

See below; Starbucks has gotten great publicity from this. You need to contribute to this man’s charity.


Bill Clinton September 19, 2013 at 9:38 am

NO GUNS IN STARBUCKS? I want to know how stupid are you if you think a criminal will honour that request?





Pearl September 19, 2013 at 4:30 am

Dear Mr. Schultz – Thank you for asking that people not bring guns into Starbucks. This open-carry idea is an accident waiting to happen. It has been my experience that the open-carry crowd is generally made up of a bunch of guys who don’t fit in anywhere, who are often wanna-be cops, who have very low self-esteem, and, often, not much education. By clipping a gun to the belt that’s holding up their pants, they get pumped and like to parade around saying, hey everyone, look at me. I do not feel safe around these open-carry yahoos, and want to thank you for requesting the open-carry crowd please not frequent Starbucks for the safety, comfort, and well-being of all. Thank you.


Michael September 18, 2013 at 11:49 pm

As a responsible gun owner and a ccw permit holder I am disappointed in your decision to violate my Constitutional rights. I will no longer be visiting your establishments or buying your products in stores any longer. I will also make it my business to inform all of my friends to boycott your business. I did the math for you it may not be much but you have just lost 1400.00 in business a year since I WAS a daily customer. So now you start doing the math of all the business you will be losing in the future. Good luck and goodbye.


Wade N. Bradford September 18, 2013 at 6:09 pm

I am a GOLD card member and my wife and I go to Starbucks EVERY single morning before working out and going to my place of business…I can tell you right now that we will no longer support your establishment.
It is my RIGHT to carry a weapon wherever it is allowed by Law…


John Chatterton September 18, 2013 at 5:12 pm

Attention all armed criminals: There are no legal firearms in Starbucks. None.



Howard Weatherly September 18, 2013 at 4:59 pm

Sure I understand your new policy, if I want a cup of joe go to BigBy because Starbucks is not excercising common sense with regard to the second ammendment!


john k September 18, 2013 at 4:02 pm

Dear Starbucks

As a corporation operating in the United States I respect your ability to take a stand on the issues you feel are important to your business.

Likewise I trust that you will respect my decision to take a stand on the issues that I feel are important to me, including my responsibility as a husband and father to protect family to every extent that the law provides.

I am by no means an activists, I have never been to one of the open carry events that you mention in your article but your news release today has made it very clear where you stand on a person’s right to defend themselves be it “open carry” or not. As a businessman I completely understand the tactics behind your carefully calculated words…make the appearance that we are taking a firm stand against guns to satisfy the anti-gun crowd but don’t go so far as to ban guns because those gun people like coffee too.

Unfortunately you can’t have it both ways.

Let me be very clear on where I stand.

I will happily take this opportunity to be a “responsible gun owner” and “respect your request.” I apologize if my adherence to the second amendment of the United States Constitution is “unsettling and upsetting for many of our customers.”

Not only will I never bring a gun into your store…I will never bring my money to your store ever again. I will gladly go out of my way if necessary to get a cup of coffee from one of your competitors. I will no longer visit with my friends and colleagues over a cup of coffee at your establishment and I will gladly relocate my study group to a more secure environment.

I have to tell you this is extremely disappointing. You have such a great product…with the fall season approaching I can’t think of anything better than sitting outside and watching the leaves turn while enjoying a salted caramel mocha. Your product became a habit, it was a part of my weekly routine, ultimately that is what every company strives for, but your stance on this issue is unacceptable and you have forced my hand. I know I speak for millions of law abiding citizens when I say…it was great while it lasted…but it’s time for us to part.


ashley October 17, 2013 at 1:17 pm

Brilliant. I was trying to find the right words, but you found them for me. Thanks 🙂


Pat Ayers September 18, 2013 at 12:10 pm

Apparently I live in a cave, last I heard you all welcomed CHL’s, I go to Starbuck’s every day, sometimes twice a day. Today I find out you have bent to the wishes of people who have no clue as to what is really happening in the US. You no longer want our money or custom? Fine, I can go to other coffee shops that charge a whole lot less, and where CHL’s are welcome. I am truly disappointed in your turnaround of opinion.


Taylor Albrecht September 18, 2013 at 11:43 am

After reading the letter from Howard Schultz on guns carried at Starbucks & I just wanted to let you know, that I myself and everyone in my family is a gold card member, make a at least once a day visit to Starbucks and was very happy when you were the company that was pro-rights. Although you have the same right to do what you would like with your company and policies, being that you h e chosen to side with the Anti-Constitution crowd I and everyone that I’ve spoke with that is pro-rights will be finding another coffee place to be attending and giving our business too. If I ever happen to go to one of the locations again it is to hand a barista or manager my gold card to let them know I am no longer interested. Thank you


Robert Traxler September 18, 2013 at 10:19 am

I find the statement that has been made by the CEO of Starbucks absolutely ridiculous in that he is requesting that no one carry the weapon into the store. A non law abiding person is not going to say I cannot go into the store because of the remark made. Why not leave the law abiding citizens alone and get tough on those that are truly breaking the law…..

Thank you


Rich September 18, 2013 at 8:50 am

As a gun carrying law abiding citizen, I was very disappointed to hear of your statement asking your customers not to carry in your stores. Do you think a bad guy with a gun will accept your request? In the recent shooting at the Washington Navy Yard, a bad guy with a gun managed to get through a security check. How does that happen? Until you can gurantee my safety within your store there is a good chance I will be carrying a sidearm. If that is a problem then I will honor your request as I will be sitting in the Tim Horton’s or Dunkin Donuts that is just as convenient for me to get to as your store is.


Matt September 18, 2013 at 6:32 am

I have been stopping every morning at your Houston Starbucks location for almost 15 years .I am a CHL holder.I am very disappointed in your recent letter concerning open carry and concealed carry.The only person to stop a bad guy with a gun is a GOOD guy with a gun.I Will no longer be buying your coffee or food products.


Bob Patterson August 26, 2013 at 5:26 pm

I frequent my local Starbucks some 5-6 times a week with a group of my fellow GOV’s (Grumpy Old Veterans). Despite our preference for Starbucks, it’s a low-down dirty shame that Howard Schultz and Starbucks defers any reference to or Thanks for and towards Americas veterans. Thanking veterans for their service is NOT a political statement or a biased political issue, Howard!! We ain’t asking for a discount; just an occassional ‘Thank You’ on Veterans Day or memorial Day.


Pradeep August 22, 2013 at 2:33 am

I am looking out for an opportunity (openings)


susana frankel August 7, 2013 at 3:46 pm

My name is Susana Frankel, I am a frequent customer customer of your stores both in the US and Argentina.
On August 5, 2013, I went (in Buenos Aires, ARgentina) to the Starbucks store address : Cabello 3602, Palermo neighborood, and bought a very nice sturdily packaged Veggie Sandwich and other items.
I kept the cardboard packaging and have the sales tickets.
Moments later when I tried to eat it at home, when I managed to open the difficult to open box, I found a sandwich that was a soggy, horrible, dripping wet mess, so much so that I threw it in the garbage. I was in a hurry so I did not take the time to go and give it back and complain. I also wanted to save myself more aggravation.
It is incredible to me, that with the big name/prices and aura that the Starbucks chain has, specially in ARgentina, there is no supervision and control of its products.
It was shockingly ugly to buy a not cheap sandwich that obviously was badly prepared or that was sleeping in the shelf without a care, who knows for how long.
It is a disservice to the public and yourseves, not to have more strict rules in the handling of foods in the Starbucks stores.
You can answer me to:
I hope you can act on accordingly on situations like this.
Thank you,
Susana Frankel


Celia Bradford July 19, 2013 at 1:38 pm

You opened a new Starbucks in Huntington Beach, Ca. on Beach Blvd and Atlanta Avenue. I was so excited cause you were 1 block from my home. Well the excitement is gone, when no one has told your female employees that they should greet everyone the same. If there are 4 men in front of me, they smile at them, ask them how their day, going and say good by have a good day, see you soon. When I get there, I get none of the above, only can I help you. No smile, no how’s your day and no see you soon. I find it so annoying that these women only greet the men that way, but none of the female customers get the same.


L David Smith July 19, 2013 at 8:57 am

Just imagine if Starbucks were able to eliminate having to provide all those green plugs in your stores so your customers do not spill their coffee. Think about the amount of cost that your company spends on those coffee cup plugs and the amount of revenue you would save each day not having to provide them. I truly believe your company is open to new product ideas from simple minded people like myself. I do know you get your cup lids from Dart/Solo which they do not guarantee me any think for my idea. I’m not looking to get rich off this idea but do look to get something for it. With your help I would love to introduce to your research and development department a new lid design that could save your company a lot of revenue with no extra cost in your daily lid expense. Please fill free to call me at 574-261-6539 or email me at ( Thank you very much David Smith


Zach July 16, 2013 at 8:50 am

To: Mr. H. Schultz
From: D. Johnson
Date: July 16, 2013
Re: Store location.

Dear Mr. Schultz:
My wife and I purchase products from your stores on a daily basis, at a minimum of six days a week. A small percentage of our annual budget goes into your company, however we have some frustrations concerning locations and the lack of stores in high spending areas in NY city and the upstate regions, especially the high tax bracket regions. Since you are nit a franchise we are unable to seize a great opportunity. And because of this, I would like to meet with you or your executives to discuss me consulting you and highlighting locations where profits are being lost. Someone in corporate is overlooking serious demographics and basic business sense. In my frustration I would like to solve this serious problem and create new profits for a brand I have a commitment to.


z.dunn June 22, 2013 at 2:45 pm

I was at starbucks today on canal and roosevelt with a free coffee card black i was screened by 2 whites about where i got it.and they also filled my cup so full it burnt me.damn starbucks racist now??


Jenifer S. June 16, 2013 at 12:02 pm

Disgusted with your store!!! I try going there with gaps in between hoping it will change but it does not. I pay $5 for a coffee and would expect it to taste right. EVERY time it taste like vinager or just crap. This is the only location near my house and for what I pay its not worth driving further to another one. You should do something about this!!!! You should be ashamed!!!!!! I will no longer buy Your coffee and will pass this on. Fix this problem!!!!!!


mellissa maier June 7, 2013 at 3:20 pm

I went to a starbucks in fernley nevada yesterday and paid over $5.00 for coffee to find several peices of hair in it and when i called the manager was verry nice and told me to come back today and when i went back and told the young lady at the register she looked at me like i was lying and then said well what would you like me to do make another one like it was going to be hard for her.


joan June 7, 2013 at 12:01 pm

Just left a message with your customer service…I am so glad that Starbuck does not wat conserative business…Even though I love your coffee , i will comply…..Love of my God and my Country is more important than Starbucks…..


Dennis Riley June 2, 2013 at 8:12 pm

Ban of cigarette smoking within 25 feet of outside tables

This is discrimination at its worst! How many of your patrons like to enjoy a Starbucks drink with a relaxing cigarette or cigar while conversating with friends of like kind? My guess would be around 50% who you have now defriended and will seek other outdoor venues to continue to enjoy their style of living. Not only will I never set foot on a Starbucks property in the future but I will sell all my shares pre-market & hope I get out before the stock plummets!


Nima Iravani May 29, 2013 at 5:13 pm

I have been on the phone with Starbucks for over an hour now. Last night I went into to get two cups of coffee which cost $9.10 – the barista charged me $27.10!!!! They charged me $18.10 extra- I have been on the phone with a representative back to back. One was unprofessional and even hung up on me!! He also would talk at the same time as me – and it was like speaking to a child almost!!! preposterous!!! so I called back to the corporate office and spoke with chelsea and she transferred me to a representative named Roslyn who is trying to transfer me to a supervisor. I already made a claim through my bank but they told me it takes them 60 days – and that since starbucks overcharged my account by $18.10 I should contact them again to get my money back!! if they fail to give my money back – this will turn into a legal case!


steve gilchrist May 28, 2013 at 5:13 pm

my name is steve gilchrist. my grandson who works for starbucs n has for some time used to work in salem, oregon. 12 dollars n hour—-he worked up to that. he transfered to vegas nevada n now gets minimum wage. he took close to 3 dollar pay cut. ah, not good. why such a big difference? and, he wasnt informed of prior to move. assumming as usual makes an ass out of u n me. i thought your company was for the people. america. i bought the book your founder wrote. i think he needs to climb out of the clouds n practice what he sells. i started bucs when he was nothing n seattle. 5 yrs ago i died twice n accident only to come back for whatever reason. am crippled now. but what i m getting to is when gone, all is finished. what you leave behind is whats remembered. so what is bucs gonna leave behind? panera bread is moving near the bucs i have been since it opened. i ve been to panera. ah, i think u need to re think as to your employees. told my grandson to come home. bucs said they would always give him a job if he came home. everyone misses him where he worked. clientel, not bucs. am truly dissappointed in starbucs. what was seems not to be. steve gilchrist—–retired counselor n shit stirrrrrrr.


china doll May 8, 2013 at 4:40 pm

Call customer service to get HR number as I won a civil suit against one of their employees. She was an idiot. Wouldn’t give me the information I asked for. Bimbo!
Saw that Bob Gates is an investor…expanding the military industrial complex Bob. We have great local coffee shops on RVA..and they have real conscience!!


Tamyra Bell March 31, 2013 at 6:28 pm

Hi my name is Tamyra Bell ,
I am trying to find sponsors for Miss Lyman (Analouisa Valencia) you can find her on facebook. She’s a great young woman 19 years old , bi racial ; Mexican and African American , bi lingual , and to also add she’s part of the LGBTQ community (Lesbian, Gay, Bi, Transgender, and Questioning). I add this part because it’s the biggest controversy going on and if you choose to sponsor her or support her in anyway I want you to know up front about her preference some support the movement and some don’t but putting that aside shouldn’t take away from the amazing person she is, she’s one of the few who’s actually trying to step outside her boundaries to make a difference for; same sex couples, immigrants, bi lingual people, bi racial people, and everyone in general. I hope you take the time to consider her as someone you would love to sponsor, she’s very humble if you choose to do so we promise not to let you down and make your company proud. Thanks for taking time out of your busy schedule to read this I really hope to hear from you soon for more information.
Thank You and God Bless !


Donna March 26, 2013 at 11:32 pm

Just wanted to let your CEO know that I have followed his instructions to take my money elsewhere if I am for one-man, one-woman marriage. No more Starbucks purchases for me and my family.


Alfredo March 26, 2013 at 10:54 am

I believe a business should conduct business, NOT ram their psychotic, radical, left wing ideology down everyone’s throats. Homosexuality is a HIGH RISK LIFESTYLE that should not be normalized. From collapsed rectums to AIDS, from high domestic violence to high incidence of child molestation, homosexuality is a train wreck that destroys lives. Before you tell me not to tell YOU how to live, don’t shove your mental illness down MY throat & then tell me I am a bigot because I do not accept it. I don’t run around announcing my sexual habits to 5 year olds & BULLYING anyone who doesn’t agree with me.

Starbucks, take your leftist agenda & shove it up your a s s, pun intended.


Just a Normal Gay Person April 13, 2013 at 8:43 pm

Alfredo- Let’s take a broader view than what you are proposing. Heterosexual means loving a person from the opposite sex, homosexual means loving someone of the same sex. If you look at the statistics regarding domestic violence, child molestation and mental illness, you have a significant higher percentage within the heterosexual population, than the homosexual population. Of course every relationship has problems, but for you to label all homosexuals as a high risk lifestyle implies you lead a very sheltered and uninformed life. Look around you. You probably don’t even know that you know gay people and obviously you haven’t talked to them about their life style. I suggest you do. You will find that there is very little difference in our lifestyles and we leave very normal lives. I have been gay all my life, have a wonderful world of friends and family and the only high risk I ever face are from people like you. Open up your mind and heart and learn to accept people for who they are, not what you want them to be.


jenna August 4, 2013 at 5:39 pm

Good, Donna! Get educated, dig yourself out of the hole you are currently in, and go to another place that is all for one-man, one-woman marraige — Best of luck with that! Everyone and everything is conforming — it’s time you did too


jenna August 4, 2013 at 5:40 pm

You’re an idiot, Alfredo. It’s because of people like you that the world just sucks. Get more educated, you closet case.


susana frankel August 7, 2013 at 3:54 pm

To Alfredo, march 26, 2013 – The high incidence of child molestation is not any higher than in the heterosexual community. Check reputable facts before publishing. No, I am not gay.


Nikki R. March 26, 2013 at 7:12 am

I used to drink Starbucks coffee, but not anymore. Mr. Shultz made some comments that if you don’t agree with same sex marriage then take your business elsewhere. So ill happily say you keep your coffee and ill keep my Jesus!! Here’s some bible scriptures for you: Gen. 2:24, Lev. 18:22, Lev. 20:13, Romans 1:24-28, 1 Cor. 6:9, Matthew 19:5-6, Luke 16:13-15, Ephesians 5:31, 1 Timothy 1:10. I’m so sad our world has gotten to this point, but ONE day very soon– my Saviour Jesus Christ will come back and all those who went against His word will answer for all of this!! Because even though we want to deny His Truth — its still says it!! I’m praying for our country and those who are lost and on their way to a devils Hell that you God draw you to repentance and that you turn your sins and heart over to Him!! You can be saved Romans 10:9 and delivered from this– I promise. May God bless you!!


Karen March 16, 2013 at 7:22 pm

Tevana is awful!! Sell it now. What a scam. I spent 250$ on tea…but the product was good so I went back to get some tea for a friend in the hospital. She wasn’t allowed to have tea so I TRIED to return it at the Stamford Center location where I bought it. What on ordeal! The manager first asked it I wanted to wait until my friend was out of the hospital to give it her, or if I wanted it. Finally, he told me that he would need to throw out the tea. “Would YOU waht tea that was returned?” I am suppose to feel guilty and buy the tea. The tactics are awful.. And why can’t I buy just a little bit of tea? Awful brand. People are getting it. Check out what people are saying on the internet. Starburcks shouldn’t be associated with this brand. It goes againtst your values.


Claudia Sullivan March 8, 2013 at 12:44 pm

Where are my oatmeal cookies? Went to purchase this morning and was told vendors had been changed for many pastries, no more delicious oatmeal cookies. Worker said many people are not buying the new products.


Heather Ciccone March 3, 2013 at 6:41 pm

Yeah so the Starbucks drive thru on DeSoto Ave in Chatsworth Ca 91311 literally just charged me double for a drink I order every day!!! From multiple different locations and never have I ordered a venti iced americano no water (or quad expresso over ice) add half n half and 4 sugar in the raw. So can someone tell me why this drink all of a sudden cost me $5 today when every other day of the week it doesn’t cost more than $2.90? And then Kevin then the manager Kevin had the balls to be a Douch bag to me instead of at least being precessional and talking to me like the loyal gold card member since 2008. I demand that something be done with all of the rude barista’s at the DeSoto Ave drive thru. Seriously there is no reason why they had to charge me for a breve latte. Please tell me if I’m being unreasonable. Thanks Heather


Jenean Franks January 11, 2013 at 9:05 am

Who will respond???
I was asked to fill out Starbucks survey and receive $25.00 Starbucks gift card. I’m certain you know what I am refering to.
I took quiet a long time to complete slowly realizing I had been taken noticing I was shifted to other sites for more info.
I am 76 years old love Starbucks coffee so I kept going keeping my eye on the card for my time. Then……..all I have received is calls ,which are many, wanting me to purchase their product, treat me for my arthritis, etc..
Please do not scam your customers who love your coffee but not your tactics.


Frank Szyszkoski January 1, 2013 at 9:27 pm

Congratulations on your recent acquisition of Teavana. Good decision. I have been a long time starbucks customer and have a similar experience with Teavana. My concern now is the availability of purchasing matcha green powdered tea from Teavana now that you are the new owners. Matcha tea is very important to me because of it’s many health benefits. At 75 years of age have noticed many health improvements since drinking it on a regular basis. Cost has always concerned me and hope I would still be able to purchase your product at a reasonable price.


Karen March 16, 2013 at 7:25 pm

Are you serious? Teavana is a scam. Too expensive, strange sale tactics. The manager at the Stamford Center location actually a con artist. People are cerainly catching on. Dump stock now. Teavana is over priced, over zealous. Really bad move on starburck.


Carmen Stroll November 26, 2012 at 10:07 am

I need to get in touch with accounting, my e-mail addresses have been lost and I use to deal with Cynthia (?) in accounting when we had problems with individual Stores credit cards, can you please provide me with a e-mail address and phone number to get store (s) credit card services corrected. the Stores are located in Charlottesville VA. #7828 and #7794… Thanks


agnes parrott November 12, 2012 at 1:59 pm

Please pay tax! You are already killing off quite a large number of family run and high street small businesses! Pay us ******* tax!


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