Starbucks Corporate Office

Starbucks Corporate Office Address

Starbucks Corporation
2401 Utah Ave S
Seattle, WA 98134

Contact Starbucks

Phone Number: (206) 447-1575
Fax Number: (206) 682-7570
Website: http://www.Starbucks.com
Email: Email Starbucks

Executives

CEO: Howard D. Schultz
CFO: Troy Alstead
COO: Arthur I. Rubinfeld

Starbucks History

The first Starbucks coffee shop was opened in Seattle, WA in 1971 by Jerry Baldwin, Gordon Bowker and Zev Siegl.

In 1988, current CEO Howard Schultz bought the small chain and expanded it quickly.

By 1992, there were 165 locations.  The company went public the same year.

In 1996, the first non-US store was opened in Tokyo.  A UK location was opened in 1998.

In 2003, Starbucks acquired Seattle’s Best Coffee, which brought the total number of locations to over 6400.

There are currently nearly 20,000 locations in 61 countries worldwide.  Starbucks is the largest coffeehouse in the world.

 

{ 159 comments… read them below or add one }

Javier February 26, 2015 at 4:57 pm

Starbucks customer in Mexico, Distrito Federal, tel: 01-800-288-0888, is pathetic. The worst. They are lazy and liars. Stay away from Starbucks as they SUCK !!!

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Pam February 7, 2015 at 3:37 pm

I recently had major surgery and must be on a low fat no fat diet. I went in to get a hot chi tea and when I was asked if I would like something to eat I said do you have anything with low fat or no fat besides the banana. The gentleman behind the counter laughed and said lady they are all non/low fat wink wink. I explained no seriously I cant have any fat or it can only be low fat. He promptly said then why did you come in. I said I am wondering the same thing. I took my tea and the woman at the register looked at me and said oh my you are not kidding. I said nope I just got out of the hospital a week ago and I wont be back to your establishment and I walked out. I should have just left my tea but really wanted it. They all looked at me as did a few of your customers. I wont be back to any of your Starbucks but It’d be nice if you did carry some things that are very low fat or no fat and please teach your people customer service.

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maria January 27, 2015 at 11:03 pm

My experience trumps them all. I was threatened with arrest for ordering a coffee. The Barista that assumed I was “tricking” the Baristas informed them of my secret scheme. I have always ordered 2 Shots of expresso and 2 shots of classic syrup. Apperantly to that Barista it was a cheap order pf the version Starbucks Double Shot. She let everyone know of this alaborate scheme lol. She got all of the Baristas to keep the reciepts of my order and told los prevention. Los prevention then being notified warned the Baristas of my impending visit and when I arrived to notify her so that I could be arrested!! Id love to see what the D.A has to say had that happened. A Barista informed my son and thats how it never happened.

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Maria Sanchez January 21, 2015 at 6:23 pm

Starbucks#20089

Dear General Manager/To whom it may concern,

On January 18, 2015,

My family visited your city on vacation excited with the wonder of all the attractions and family adventures that we would encounter after the many months of saving for this special trip. We visited Sea World, Zoo Safari, ate at numerous fantastic restaurants over a period of 5 days. The reason I feel compelled to write this letter to your company is due to still being in complete dismay, with the customer service our family and friends received from your employee, Bryson Nelson. There was another employee named, Manny Medina who was also working that day on the cash register who saw and heard Bryson without any words to help our situation to feel welcome to be served as a paying customer.

After placing 7 coffee orders, and giving our names we sat down and enjoyed the presence of family and friends. We waited and waited but still our names weren’t called for pick up. We observed the many other customers coming in after our family placing orders then being called to receive them. The store was filled but not to the point of the employees being backed up due to making the orders because it was more people sitting and drinking than waiting. I then went to the counter to speak with Bryson Nelson about our orders and noticed that there were a few just sitting on the counter ready and we were never called. That’s when Bryson made the remark that I needed to be patient and then went and laughed and mumbled words to Manny, who then turned to look in my direction while I walked back to sit down. He continued to call people who came in after me a second time as I sat still waiting. I approached the counter a second time and noticed my drinks again sitting without him calling our names.

Now my patience turned to anger, I could not believe that any employee, of any food or beverage establishment could get away with smirking and laughing proudly with themselves as they worked. After receiving my last orders my daughter age 12 went up to ask for water Bryson stood there and completely ignored her. It took all of every emotion that I could muster to keep from using profanity at this point with my young daughter not understanding why. I am not the person who takes the time to write companies complaining, but because of my young children witnessing this type of behavior I could not let this matter go.
I would very much like a response in a timely manner, for this problem,
Thank You,

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raymond marston January 21, 2015 at 7:48 am

Can you please tell me is it normal for all cups of Starbucks Coffee in summerville south caralina to be served 3/4 full . Even if you ask for wip . It is not just on one occasion but every time at the 2 locations in my town!

Just wanted to ask? ??

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Greg Dzikowski January 17, 2015 at 6:49 pm

Store #2911 – Clearwater, FL (Eastbay & Keene) – I am a loyal Starbucks customer and buy your product at various locations every single day. My drink of choice is a grande dark roast pour over. Whenever I order this selection at your above location through their drive through, the staff likes to play a trick on me and serve me their pot brewed dark roast coffee, which normally I wouldn’t mind, but at their location tends to be quite stale and sour tasting. I never wrote a negative review for any business prior to this because normally, I simply will not return. However, today I was cheated for the 3rd time since my last 4 visits to this Starbucks. Furthermore, I value your brand and product very much and I don’t want to take my business elsewhere, especially when I don’t enjoy your competitors’ products. Instead, I hope that the employees at store #2911 can be retrained in customer service, as well as ethical behavior and respect towards customers, because customers are what allows the business to exist and thrive. If this isn’t possible, please take the pour over selection off of that store’s menu, so that I don’t have to be a made a fool of whenever I visit this location.

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Paula November 9, 2014 at 2:53 pm

Good afternoon,
Let me start by saying I love starbucks coffee.
I want to let you know that in the last ONE WEEK I have bought coffee at various locations and have lost 4 cups of coffee due to the cups deteriorating and the kids falling off! I have burnt my had twice this week! What a waste of my money and good coffee. I think I am going to have stop going to Starbucks and just make my own coffee from home. Please do something to rectify the issue because I am sure I am not only one

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Paula November 9, 2014 at 3:16 pm

Ok so I am using my I phone and it is the lids that fall off and my hand has been burnt twice.

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Kim November 7, 2014 at 9:28 am

I have been trying to call your customer service phone number since 7 am central time. Your website says phone will open at 5 pst. No answer for one and one half hours. What is going on? WhT are your hours and please hire someone to answers your calls. I spend way to much money with u everyday to have a bogus call center!!!!

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Jacqueline November 6, 2014 at 9:56 am

Hey Starbucks-There is a BIG problem with your holiday cups(the red ones), at least in the location I frequent. The seam of the cup unravels after about 2 hours. I made the staff aware, as this happened in the location where I was drinking the coffee. (My lid “popped off” as the seam unraveled). The response? “We’ve let them know, now we are waiting to hear back on what to do”. Seriously. Mine was the 3rd complaint that day. Why on earth would a location not be allowed to switch back to regular cups until the faulty cups are replaced. Terrible communication to your employees. Terrible way to handle the situation(as a company). The staff is being told they HAVE to use the cups, even though you/they are aware of the default. I would like a response please. You have my email.

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Jennifer November 3, 2014 at 9:48 am

Very disappointed to find out that Starbucks will no longer be serving eggnog lattes. That is my favorite drink at Starbucks. Every morning before work I would make a stop to get one. Starbucks please bring this drink back. You have a lot of disappointed customers.

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Dan November 6, 2014 at 2:24 pm

Ditto! It breaks my heart!

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Noreen November 2, 2014 at 10:35 pm

Lost a customer , had to get rid of egg nog because I do not live in the northeastern part of the United States . Starbucks you have to ruin a great thing . Glad you made so much money that you would discontinue a popular drink .

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Shauna November 1, 2014 at 5:15 pm

I was so disappointed to learn that Starbucks is not longer serving Eggnog Lattes this holiday season. Many of my friends go daily for this special treat and they don’t understand why such a popular selection would be discontinued. Please bring back your wonderful Eggnog Lattes!

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Fanny November 1, 2014 at 1:24 pm

I love Starbuck’s coffee, and am both a customer and a shareholder. I am writing to voice my opposition to the new rule (at least in the state of Washington) that employees may not wear engagement rings while working. You are incorrect that the health code requires this. Further, by allowing wedding bands but not engagement rings you are discriminating against women since men seldom wear engagement rings while women frequently do (along with their wedding bands). It also seems very anti-family — committed relationships are important, and these rings symbolize that commitment. Finally, you don’t provide locked lockers for your employees at all of your stores so it is very likely that this new policy will lead to many lost or stolen rings. I understand you are telling employees to leave them at home but that kind of policy just doesn’t work unless the employee reluctantly decides to rarely wear the ring anywhere. Many of your employees work an early shift and then go to school or go to school and then work at Starbucks without going home in between. The policy forces them to remove this very important symbol from their finger. I really have a very hard time with the fact that you are going to allow visible tattoos of all things, and then forbid engagement rings. This is not what the health code requires.

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Marcia November 13, 2014 at 8:24 pm

But the difference is I am sure that there are safety concerns about a stone falling out and being ingested. Then again, rings with stones have prongs and settings which can hold bacteria.

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Michele October 24, 2014 at 2:03 am

Date: October 22, 2014, 8:24:47 PM PDT

Subject: Starbucks/San Diego/sports arena

I love Starbucks and spend an average of 5 dollars a day, not including student and family gifts (holidays, birthdays, special occasions). As a high school teacher I often surprise my TA’s with a treat from Starbucks, both in Santee and in El Cajon. If you include my brother and my sons, we (as a family) spend about 20-30 dollars a day in your stores. We are loyal, dedicated customers and have been supporting Starbucks since their arrival in San Diego, yrs ago.

I was blown away by the way I was treated (10/22/14) today at the Starbucks on Sports Arena in San Diego. i went through the drive thru, like I have done for years. It was about 4:15 and I asked for a brewed Venti, black (no cream or sugar). Simple. I have done it more times then I can count. I drove up and the young man told me it was 2.95 (two dollars and ninety five cents). I was just there yesterday and I said “no way”, he said “yes it is, I wouldn’t lie to you”… I told him I always get them and its not 2.95. he said it had gone up. I was on my way to the hospital and I had no time to go in and talk to the manager. He gave me my drink and added insult to injury by saying ” you can go down the street and get a 99 cent cup of coffee at MacDonalds if you don’t like our price”. I told him I am one of Starbucks best customers and that his comment was uncalled for”. I left and promptly called the Starbucks near my home. They know me by name and after I told the manager what happened, she encouraged me to email and call the corporate office. I then called corporate but was on hold for ten minutes. I was forced to hang up due to time constraints.

My life is very busy, so busy that if this incident wasn’t so rude, I would have let it go. I do not have time for trivial disagreements. Sadly, this young mans behavior was disturbing and totally uncalled for. To top it off, I was correct, he was incorrect. The worst part was his arrogant and smug remark about the 99 cent coffee down the street. This type of behavior makes my vote against a minimum wage increase, a no brainer.

I have ordered from the worker in question on more then one occasion. He acted like he didn’t know me and that I was accusing him of changing the price. He owes me an apology. I will be taking this as far as it needs to go, to come to an acceptable resolution. Bad behavior should never be acceptable. I did nothing to provoke this exchange. He needs to be educated and taught how to treat people. He is an employee of one of the most respected companies in the world; Starbucks.

This kind of attitude does not reflect the majority of workers at the many Starbucks I have traveled to in the U.S. It is also not acceptable under any circumstances.

Respectfully,

Michele Farres
619-956-XXXX

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Kmia Powers October 23, 2014 at 11:56 am

I visited a Starbucks here in Westland, MI first and last time I will ever go there. I ordered two frapp’s (caramel and strawberry) and both were horrible! Everything was watery and I couldn’t tell I had order a frappuccino. It taste like I had orderd cold coffee and the whip cream was milky and not thick at all. It didn’t even fill the top of my cup lid, it laid flat on top of the watered down coffee. Being that Everyone including me hold’s Starbucks in high standards I expected more. Very very disappointed at this location.

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Luana Bricco October 21, 2014 at 9:26 am

Is there anyway to buy some of the posters/photos that are displayed in Starbucks stores? One I noticed today advertising coffee from Ethiopia was great – would love to hang in office or home kitchen.

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Linda October 20, 2014 at 11:27 am

My daughter currently works at Starbucks, 519 Montauk Hwy, West Babylon, NY!!!
Very dedicated, reliable, excellant and has been with Starbucks over a year now.

The first thing that is always noticed is that Patty & Jess, Manager / Assistant Manager are no where to be found except the in the Back Office and not on the floor helping/assisting the associates!!! There have also been complaints about their Customer Relations skills…oh yes they Don’t Have It!!!! Very unprofessional and NASTY to the Employees!!!! Unexceptable!!!!!!!!!!!!!!!!!!!!

Right now if you walk into this location you will smell the Cess Pool as it is being worked on! The smell is absolutely disgusting and every customer I see in/out of Starbucks are turning away. Also how is it that the Extermintor is SPRAYING while the employees and customers are in this location?!?!?!!!!!

Forget about calling the District Manager for this 519 Montauk Hwy, West Babylon, NY location!!!! His voice mail is always FULL!!!

This location SERIOUSLY needs to be looked at and inspected and Managers/Assistant Managers need to STEP UP to the plate and DO THEIR JOB that they were HIRED for!!!
Not sit in the back office!!!! They also need to go back to school to Re-Learn their People Skills!!!!!!!!!!!!!!!!!

Ok now to make the call to corporate office and see what steps will be taken for 519 West Montauk Hwy, West Babylon, NY!!!!!!!!!!!!!!!!!!!!!!!

Enough is Enough!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Roger Kenrick October 16, 2014 at 6:49 pm

Both my wife (Joan Curran) and I are *$$’s-loyal, card-carrying members of the tribe – and have been so for many a long year. (I’m 66. My wife is as old as her tongue – and a little bit older than her teeth!) We live in Toronto, Canada.
Two things:
1) WHY have you cut the COG on the Turkey & Cheese Sandwich? The econometrically-prime *$$ customer perceives Value through Quality before Price! [PLEASE! Never lower your standards.]
2) Every time I walk into a *$$ location and see that bloody ’10 Steps’ mural, it drives me NUTS!
– First of all, in the coffee business, I have NEVER heard the raw beans referred to as ‘cherries’ – only ‘berries’. [Did 'Marketing' get in the way of Customer Education?]
– And how on Earth you can ignore ‘Blend’ in your 10-step sequence is beyond me. It’s Blend/ Roast/ Grind, guys! It’s the other stuff that’s optional!

Yes, we’re loyal. And we aren’t ignorant, either.

Mr. Schultz, this is feedback from the loyal front lines: we are surprised (disappointed?) that such flaws have survived.

sincerely, roger kenrick.
Bloor Street East, Suite ***, Toronto, ON, M4W 3M4, Canada.

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joseph Gabay October 13, 2014 at 9:23 am

I am a landlord of one of the most prime locations in NYC and would like to share my location with Starbucks to see if they would hsve any interest in this location. I can be reached at 917 535 ****.

Thanks
joseph
Gabay

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john hill October 8, 2014 at 12:10 pm

Why can I not download the app on my LG g3 through the app store. It tells me this version is not compatible with this device. Hello?!?! It’s a brand New phone and your app can’t be redownloaded? Please fix this…

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Tammy October 7, 2014 at 3:04 pm

My daughter works at Starbucks. The manager has been doing the schedule day by day. If my daughter works at 5:00 a.m, sometimes she doesn’t find out until after 10:00 p.m. the night before.
The manager is always yelling at her and telling her she’s worthless.
My daughter has been very respectful, and enjoys her job, but shouldn’t have to put up with abuse.
The manager has been there three months and hired my daughter a month ago.

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Barb B. October 1, 2014 at 11:09 am

On Monday 9/29/2014 which is NATIONAL COFFEE DAY, I went into a nearby starbucks to get coffee and they did not participate in this for the public. It was on the news. No free samples, promos, signs, etc. Or….providing small samples for a donation to go towards a charity, SOMETHING…
When I asked how come they were not participating (i.e., customer appreciation) since they are the largest retailer in the business, and the girl just shrugged her shoulders.
If they can’t be bothered being part of the community on NATIONAL COFFEE DAY, Then I won’t give them my business and will go to locally owned business.
I am currently on hold and have been on hold so long my battery is low.
yay Stephanie from customer service just answered and is passing on this info. to corp. apparently they have received alot of calls regarding Starbucks ignoring NATIONAL COFFEE Day.
P.S. She was awesome and is sending me a 20 dollars gift card..
Looking forward to Next year, so step up starbucks or your customers will step back.

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