Sports Authority Corporate Office - Corporate Office HQ

Sports Authority Corporate Office

How would you rate your experience with Sports Authority ?

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Sports Authority Corporate Office Address

Sports Authority Inc.
1050 W. Hampden Ave
Englewood, CO 80110

Contact Sports Authority

Phone Number: (303) 200-5050
Fax Number: (303) 832-4738
Website: http://www.sportsauthority.com
Email: Email Sports Authority

Sports Authority Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Sports Authority Executives

CEO: Darrell Webb
CFO: Thomas Hendrickson
COO: Paul Gaudet

Sports Authority History

The Sports Authority opened its first store in 1987 in Fort Lauderdale, Florida.  In 1990, the company was acquired by Kmart.

By 1995, there were 136 stores in 26 states.

In 2003, Sports Authority merged with Gart Sports.  Gart Sports was founded in 1928 and had nearly 200 locations at the time of the merger.  All Gart Sports locations were renamed to Sports Authority.

In 2006, the company was purchased by Leonard Green & Partners in a leveraged buyout.

Today, the company operates over 450 stores in the United States.  The company websites is operated by GSI Commerce.

Sports Authority FAQs

Question 1: What is the phone number for Sports Authority?
Answer 1: The phone number for Sports Authority is (303) 200-5050.

Question 2: Who is the CEO of Sports Authority?
Answer 2: The CEO of Sports Authority is Darrell Webb.

Question 3: Who founded Sports Authority?
Answer 3: Sports Authority was founded by in .

{ 57 comments… read them below or add one }

Lauren March 18, 2016 at 1:01 pm

Went in your store to order baseball cleats. You guys were sold out in the size I needed so the manager recommended that I place the order online in the store. After typing in all of my information I got to the credit card screen. I typed in the first digit of my credit card, which is the number 4. About a hundred of your customers credit card numbers (in full) popped up. Why is a public computer saving credit card information? I informed the manager who acted like it was no big deal. I can’t believe in 2016 that you people are not doing your part in keeping customers information safe! I contacted customer service who was not helpful and unapologetic. It seems as though it is almost impossible for me to get this complaint to the correct department. I will definitely be contacting my local news about the security breach on you guys end. Disappointed is an understatement, you guys need to do better.

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Harry Dorton February 19, 2016 at 1:05 am

I live close to the Best of The West shopping center. I have heard employees talking about how bad the company is to work for. They say openly the store manager is lazy and does not care about what goes on. I do not like shopping at a pace where it is clear employees do not care at all.

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Frank R February 6, 2016 at 5:39 pm

So I just called CS to try and get more info on a product in the outdoors dept , a rifle scope to be exact priced at $1099.00 by Leopold so I can purchase it . And I was told that no one in the CS dept has any knowledge with scopes and that they were sorry they could not help me. I say to myself it’s no wonder this company is filing for chapt 11 …….smh this is insane why sell something you have NO know
Knowledge in.

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Adriano December 18, 2015 at 9:49 am

note bought this item on feb 8th as i was in florida my original bag was old and needed new one at your store they said this tommy armour was a good buy left florida feb16th to toronto canada great bag on nov 6ht back to florida golf trip upon returning home noticed rip thought it was air line but when checked your web thr reviews said there was a defect. three days ago bag on sail order internet $29.00 when went to purchase and ship to my friends place in orland the item was not there called customer service said they do not seel it removed bad product??? see picturs att. would like it replaced cant ship to canada but send it my friend g petta florida i am a snow bird will not be in florida until next Feb.2016…Hope you can resolve this for ME….will return defective in feb as its unusable..andy 8…..

——– Forwarded Message ——–
Date: Wed, 2 Dec 2015 14:14:29 -0500
From: Schincariol
To: Andy Schincariol

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Susan Houge December 16, 2015 at 12:15 am

I ordered a skull candy headphone online on 12/13/15 and placed the order at the time of 11:01am, that’s when I notice the shipping address is wrong . I immediately contacted costumer service rep. and ask her to change the shipping address and she confirmed that my request for a change of address has been issued. I didn’t stop there I went to the website and update my information and I sent an email at exact ly 11:57am asking to change my address . Waited for a response at exactly 12:19pm sent another email asking to confirm me thru email if changes are made. I receive am email at 5:57pm for shipping confirmation and saw that the address was not change. I sent another email at 10:57pm and ask to change it but no response. The next 12/14/15 I called costumer service rep and she ask the upper management to deliver the item to the right address and said yes it will be delivered to my current address . She said that the upper management was talking to the driver to deliver it to my current address and confirm that it will be deliver with no problem. Exactly 1:28pm I received another email saying they can’t make the changes and it will be deliver to the wrong address and there is nothing they can do. I was disappointed and very upset so, I sent an email asking to reimburse my money and instead got a respond that insulting and derogatory . All I want is to get reimburse, I receive an email from Asa, A and this is his respond. Baseball great Yogi Berra put it best if you don’t know where you are going you might wind up someplace else. Getting your feedback is the only way we know what kinks to work out & what improvement made your life a bit easier. Keep’em coming so we don’t end up somewhere else. This is how they do business

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not given October 22, 2015 at 12:56 pm

After 15 years of excellent service a manager at your montclair, ca store was terminated due to one disgrunteled associate.She started as a associate and move up to management with a proven record.She increased performance and sales in every store she worked in.How is it that a manager with top reviews that requested a transfer was denied? This appears to have bee n collusion between the associate Roseanna and the DM Mike…this matter should be investigated by corporate in Englewood, Co…very bad handeling of the matter!

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Lorin Clark September 23, 2015 at 10:41 am

I purchased a portable basketball hoop online in July. The item was delivered defective. I’ve been trying to have this item picked up for return for 2 months. This big box is taking up space in my house and I want this item picked up. Also, I want my refund. I’ve spoken to numerous representatives with no results. I will now have to start writing letters and complaints to your office and the BBB.

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Christopher Schubert August 15, 2015 at 11:31 pm

I bought a 2015 Diamondback edgewood bicycle from the location in Brentwood MO. It has not shifted properly since day one. I have taken it in no less than six times (I have kept all the work orders) since April 2015, its now mid August. The bike still does not shift properly, even after replacing the crank. All the employees are friendly, but no one can seem to fix this bike. Im honestly embarrassed to bring it back to the store again. Very good chance I will not be doing anymore business here. Very disappointed, was expecting a much higher quality bicycle for the price. This bicycle cost 5 times as much as the last one I bought from Target, and never had a single problem.

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Mattison August 15, 2015 at 7:15 pm

Hi, I reached your email through a website. I am a current employee of store 504 in New Mexico. Our store manager Markell Petty has been harassing another female employee. He has been calling her anorexic and telling her “the customers are complaining about her being anorexic.” Which isn’t true. In the past another incident also happened. Our store manager Markell was harassing a female cashier dropping a pen and telling her to pick it up. They brought this to the district managers attention, but nothing has changed. If this could stay anonymous, because I don’t want to lose my job, but I feel what he is doing is making the store less successful, because he is making the employees have a negative attitude. That’s probably why we are in the lowest 5% o all the stores nationwide. I don’t know if you will read this or if anything will happen, but thank you for your time. I appreciate it.

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Kim September 1, 2015 at 2:41 pm

Hi Mattison,
I had some personal questions regarding your post. I would really appreciate it if you could contact me.
Thanks!

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Alvin Malave June 27, 2015 at 5:05 pm

Order: 4072247895 The worst experience ever! I practice MMA and I was training up for a upcoming fight, I wanted to buy a few items for the garage so when I did my long cardio routine I could finish out with my focus bag speed bag, and MMA heavy bag. While pricing was extremely reasonable and sales reps were great in store, I recieved everything from ups as promised except my heavy bag. I never Recieved it and I have been going back and forth with the online services for a month to get my refund. I have never been so unhappy waiting to get a refund from the idiots that took my money recieved thier property back at the warehouse now I get to hurry up and wait to receive my refund to start the process all over again??? Screw that I’m going to dicks or Cabellas next time… Sports Authority Left a nasty taste in my mouth. Especially with thier piss poor trained staff that answer the phone for online purchases.

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Tara May 19, 2015 at 3:29 pm

I just went to return an item at the #668 store in Sacramento,CA and have never been treated w such disrepect from the employee JULIAN !!!!!! Unbelivable! I also think he was snapping his fingers at the manager as well as I just called to let her know however, I dont think she will do anything as gets away with treating her this way as well. I will not shop here again. My husband has a reward card but from here on out I will make sure we give our business to other companies. We certainly dont get treated this way in Folsom, CA store # 673. Hmmmm….wonder why…………. So wrong on so many levels, I am in customer service and would never treat anyone the way he does. Discusting!

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Mark boutros May 3, 2015 at 3:43 pm

Customer service is garbage and I will never buy anything ever again from there

I got a tennis racket strung there not to long ago. First time I used it the strip broke. When to the store and they said sorry we can’t help you because I didn’t save my receipt. This place is full of bullXXXXX. I advise people to not shop there for any reason.

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meli May 1, 2015 at 11:55 am

Ordered 2 times, cancelled both times on me.. Too long to even write. Customer service horrible. They cancel and then increase the prices for you to order again, and do it over and over. Will NEVER buy from this place.

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Alvin Malave June 27, 2015 at 5:08 pm

They totally screwed me and after they did it with no lube, does anyone even read these?

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Nora Manjo December 30, 2014 at 12:51 pm

Today, 12-30-2014, I went into the Sports Authority #594, located at 33930 S. Gratoit, in Clinton Township, Michigan. I made an attempt to return a few items that I purchased as Christmas presents. The manager, Mike, refused to allow me to return the items, even though the original receipt accompanied the attempted return. The items were just as the Sports Authority receipt explains, “in unused conditions”. The original date of purchase 12-21-2014. I am well within the allotted time for a return. The terms of your return policy state that “Items returned with an original receipt will be refunded with the same tender as original purchase. The refund amount will be based on final purchase price after all discounts & offers. Promotional offers redeemed are non-transferrable.” If I followed the guidelines detailed in the return policy, can someone please explain to me why the manager was able to refuse my return? It is my sincere hopes that someone from Sports Authority, contacts me at their earliest convenience to discuss this unfortunate matter. The manager’s customer service skills were terrible, and valued customers should be treated with the utmost respect, not with complete and total disrespect. I spent $241.64 on this purchase, and was in the store earlier that same day, when I spent in excess of $250. This is ridiculous. I videotaped the manager saying the clothes smelled. How dare he say they smell like anything, when they have been in my trunk since the day after Christmas. Then he accused the clothes of smelling like marijuana. I am appalled. I am a business owner, and I do not use any drugs of any sort. For him to insinuate that, not only infuriates me, but embarrassed me in the store. I will never shop at another Sports Authority again. And I will continue to contact someone until the problem is rectified.

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Priscilla Lehoux December 29, 2014 at 10:39 am

Well it looks like you missed a $1,800.00 sale this Saturday. My husband and I went to Sports Authority in Warwick RI. We mentioned to the lady behind the cash register, since she was the only person to be found, that we want to purchase a treadmill. My husband and I waited over 30 minutes and no one came to help us. We left, and went to Sears and made our purchase. There is no excuse for this lack of customer service.

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David December 27, 2014 at 1:37 pm

I have always shopped at your stores, that will change! I ordered basketball shoes for my little 9 year old around December 2nd to be received by the 12th. On December 18th your customer service told me the order was lost in transit and she would expedite a new order for me so I would receive them by the 23rd. Today is the 27th and I still have not received my order. Your customer service (If you could call it that) says we’re sorry but that item is no longer in stock and we’ll credit your account. Your automated telephone system says that it shipped on the 19th and I my bank shows I was charged on the 20th. Your so called customer service says we’re sorry I can give you the number to a store that has them in stock. I’ve been a manager in customer service and I would rate you as low as I could for your serious lack of service. Thank you for wasting my month waiting for shoes that I ordered. But I’m okay because I can go somewhere else and never think of you again when I purchase products. What really irritates me is that my little boy asked me all month where his shoes were and now I have tell him they aren’t coming. He was so excited about basketball season and his new shoes. Thanks for nothing Sports Authority!

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Pamela Menke December 15, 2014 at 10:08 pm

I’ve had the WORST EXPERIENCE with Sports Authority.
We cancelled an item (over $100) while at the local store. They said the order was cancelled. After 3 days we receive a notice that the item has been mailed. They also removed money from my account. I called them immediately but they said there was nothing they could do the item had already left and was to be delivered the following Monday. They would not refund my money until they had the item back. I rejected the item from UPS, it was sent back. I’m waiting for my refund, money they never should have taken from my account because the item was cancelled. I’m totally fed-up with Sports Authority and will NEVER DO BUSINESS WITH THEM AGAIN!!!

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Mitzi December 10, 2014 at 3:03 pm

worst customer service I have ever experienced in my life!!!!!!!!!!!!!!!
Buy nothing from these people, even there so called corporate level execs make nothing but excuses for there mistakes.
Shipped the wrong item twice and care nothing about making the situation right , all you get is excuses.
Never again

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Janice Paadke December 1, 2014 at 7:17 pm

The store manager James on Kauai is a snotty and horrible manager. I recently heard him a few days ago tell a female employee that if she called in sick the next day he would give her a “right hook”. Myself and other friends I know have on several occassions heard him berate his employees on the sales floor in front of customers. One time I was inquiring about an exercise bike and was previously misinformed by an employee in fitness, and when I tried to talk to James about the product and the info I had been told he told me I need to listen to him because he knows what he is talking about. How can a manager treat employees and customers in such a rude manner?!! I have been waiting for years for Kauai to open a store and to much of my chagrin,I dont like to be in that store. It seems like James uses intimidation to get across to people since he is quite a big man. Is this how he became a store manager with corporate? I hear a lot of stories about James and it doesnt seem that many customers like him.

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Jan Neal November 13, 2014 at 12:15 pm

I have had repeatedly bad experiences this past week with multiple people in online customer service regarding my online order that I was trying to cancel. This includes supervisors…. no one seemed to have a can do attitude or they promised to fix an issue which they did not which was worse. This is easily one of the worst customer service experiences I have ever had with a merchant. I just called corporate customer service and they could not pass me on or give me the name of someone in upper management in customer service at corporate. Please contact me via my email. Thank you

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Kimberly September 15, 2014 at 2:49 am

My boyfriend and I went into the new Lihue store on Kauai last week to purchase some camping items. We had a salesperson approach us from across the floorfrom another department named Michael. We were comparing inflatable mattresses and he suggested one and guaranteed it was battery operated because thats what we were looking for as well as the one you can plug into a car cigarette lighter. He tried to keep selling us on the more expensive items in camping and to buy more things. We expressed we had everything except a mattress. Come to find out when we got home, the mattress was not a battery operated pump but powered by a regular electrical outlet. I went back the next day and was approached by a worker named Bennett to see if I needed help. He looked over the box and agreed that it was not battery operated and apologized for the occurence. He took me over to camping to show me all the varieties of air mattreses and explained each one thoroughly and gave me measurements. I found one that ran off the car lighter adapter and told him who the salesmen was and he apologized again. Bennett said he wanted to make my shopping at the store good and he was going to talk to talk to a manager to see what else he could do since he was a senior supervisor or something like that and didnt have the authority.I expressed to him that it was frustrating to be sold something incorrect after the salesman Michael guaranteed it. He came back a few minutes later and said he could give the difference in sales price to the one I was going to get. Saved me around $40 and I went and purchased more items along with Bennett’s help. I wanted to mention Bennett’s superior customer service to a manager but the cashier said they wasn’t answering the radio. I will most definitely look for Bennett everytime I go in and shop!

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Laura Gardiner September 3, 2014 at 7:29 am

I had the most unpleasant experience with the manager Gus at store 457 in Riverdale New Jersey! I called to complain immediately on Monday but corporate was closed. He didn’t know where to find the product, said he’d call for someone to come help because he needed to be back up front, no one came , then later when I did find my own way, needed to order because size was not in stock, he told myself and checker that we had to follow prompts on computer as far as coupon and he couldn’t help he was too busy, after I waited just like everyone else, and if she couldn’t get it to work too bad, just can’t use it. I told him I was going to complai and he just shrugged his shoulders like who cares, and I left, NEVER to return to that location even if I have to go out of my way! Poor customer service from a MANAGER! Shame

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Jim Shaver August 30, 2014 at 4:11 pm

I want to give Josh at the Everett Wa store a big shout out !!!!!! My wife and I were there Sunday 08/24/2014. Josh was very helpful in deciding which set of golf “IRONS” would be the best for my cirXXXXstances. I know I took more than a bit of time but Josh hi
ung in there until I understood the choices. This was a great experience for us. THANKS Josh!!!!!!!

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heidi trieu August 19, 2014 at 4:03 pm

Hi,
I am the secretary for Crestview Heights Neighborhood Association in Wichita Ks. Our neighborhood (main intersection is at 21st and Woodlawn) is near the East 21st street Sports Authority location. Every year, for the National Safe Communities event (October 7th, 2014) we have a picnic and music and I put together kids’s events – sports related. Would your company be willing to donate some gift cards as prizes for some of the neighborhood kids games? If so, we would greatly appreciate it!

Thank you,
Heidi Trieu

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Alana August 18, 2014 at 12:24 am

I went on SA’s website and signed up with my email to get a coupon for 10% off my purchase in-store. We’ll the coupon expired 8/15/14, but I signed on 8/17/14. I figured, hey, I’ll take it to the store on that same day and they’ll honor it if I explain. Of course, with my luck, they didn’t. She didn’t call the manager and my husband would pursue it. False advertising or your website dept needs QA. I’ll be contacting corporate headquarters tomorrow! Might need to shop elsewhere, like Dicks. BB&B takes postcard coupons no matter how expired and Lowes (gardening store) takes 10% coupons within a few days of expiration.
That’s great marketing!

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Alana August 18, 2014 at 12:27 am

Oops…my husband didn’t pursue it.

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Bridie Jones July 23, 2014 at 5:06 pm

I traveled 45 minutes to the Spring Hill, FL store to exchange a shirt for a smaller size. It was a gift and I had no receipt. The girl looked it over for a good 3 minutes, keep in mind that it still had the tags on it, then had to call the manager to make sure it was “ok”. When I get back to do the exchange, I did not have my ID and they absolutely refused to complete the exchange! I had various other forms of ID and I even knew my DL number, but no, none would work! I can assure everyone, that I will set foot in that store with my ID and that shirt. Then I will never again purchase another item from a Sports Authority again! Dick’s Sporting Goods is far cheaper and their employees and management are far more capable of keeping their customers happy! I know I’m only one customer, but my husband and my father in law spent over $400 the day they went shopping there. I can assure you, that will never happen again! This cheer season, baseball, softball and volleyball season, Dicks will become our preferred shopping place! So long Sports Authority!

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aj rydz July 17, 2014 at 11:43 am

Trying to buy an egift card on line for my grandson for several days. He is going to football camp and needed some new gear. I complete the form submit it and my credit card company oks it and the Sports Authority refunds the money to my credit card and tells me it is due to fraud.. I call customer service, they do not know what to do. I call the number on the refusal email 1-800-360-8721, they refer me to my credit card company or customer service My credit card company is oking the transaction and sports authority refunds the money to them. Unable to reach anyone in Sports Authority who can help. My poor grandson must go to camp today with the equipment purchased from Dicks Sporting Goods store. He would have preferred the equipment from Sports Authority but they would not help us to make the purchase. Either they do not know what they are doing or just don’t care,. But customer service really is bad at Sports Authority when using on line services I would strongly advise using someone else.

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Stephen Walence July 16, 2014 at 4:54 pm

I was very happy with the service I got in getting supplies for the beach, while on vacation in Kauai. Scott, the salesman, was helpful and knowledgable, and took the time to answer all my questions. Checkout was another issue. Long lines, cashiers trying to sell warranties and sign people up for e-mail, a manager came up to the cashiers location and stood there, not helping. Later, I had a problem with my rental car. A car stopped to help; it was my salesman, Scott. He gave me a lift to where my cell phone would work. He wouldn’t take any money, said he was glad to help, took me back to my car and family. Great employee, if he ever moves to So Cal, a job awaits with my company.

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jeff June 12, 2014 at 3:37 pm

Worst place to shop. Employees idiots.
customer service sucks

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Josh June 5, 2014 at 6:01 am

I’ve been working at sports authority for a year now and at first it was a good place to work, but over that yesr there have been allot of managerial changes. Recently our new store manager has been lazy and ignorant. Many people are leaving and the rest just complain. I have been singled out for who knows why. We are short handed with people leaving which takes me away from my work letting it get behind. I’ve been written up for that which isn’t my fault but they dont seem to see that. Recently i’ve received very rude and demeaning text messages from the store manager calling me names. All the managers have ppoor communication between each other. The store manager does no real work and has no idea whats going on. Another manager told me that a long time employee is a big p@@sy for raising some concerns. I cant believe people like this are in charge of others.

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BASS FAMILY May 28, 2014 at 1:32 pm

I went to celebrate and support the Grand Opening of the MIDTOWN SA on Pico Blvd in CA last weekend. I bought my 6yr old over $100 worth of t-ball gear and filled out an entry form for their GPS watch giveaway. I was so excited to get a call from STACY R. saying that I won! I told her that I would be in the next day. When I came to claim my prize, they said it was given to someone who’s name was slightly different than mine…WTH?! How could this be? You called ME on MY phone. Surely, the store mgr, Joel G., would take care of this situation. I was told it was an outsourced contest and they could do nothing for me. I went back the next day (my child was crushed and confused) for a better answer. Joel again could do NOTHING (not a gift card, nothing) and sent me away with Corporate phone number…NO EMAIL ADDRESS…really?! Joel called me back 30 mins later and asked for my address to send me something…hmm, a GPS watch? This situation has soured many years of using SA as our families #1 place for ALL of our athletic activities. I will snail mail a letter to Corporate if no response…SA you gotta do better than this!

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heidi K May 24, 2014 at 8:05 pm

just wanted to say that drew in the shoe section of your Dublin, ca store is awesome. he helped me and my friend get the right shoes for both of us. he took the time to show me the different types of shoes for my needs.

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tina davis May 20, 2014 at 3:28 pm

Sports Authority: your DM James in orlando is telling his store managers to write all the asians up and fire them. He is doing alot of off the book things. several of your store managers in orlando quit because of this guy. james is very racist. i will not shop at any of the SA stores until he is fired. He talks to his employess like they are garbage. and he is sleeping with some of them.black,white,indian,spanish they all should get treated the same but not according to this guy.hope you look into this before you loose alot.

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Becca May 19, 2014 at 11:55 pm

Went shopping for swimsuit and goggles and found a Speedo swimsuit that finally fit after trying on 8 different ones. Above the swimsuit there was a sign: Speedo, next line Bodyglove swimsuit and rashguard, next line 20% OFF. So went to check out thinking suit was 20% off, it rang up regular price and no discount, asked cashier that the swimsuit should be 20% off, she said no. Walked back to check out sign and another worker walked back with me, she explained it was only Body Glove, I asked where were Body Glove swimsuits, they did not have any. This employee turned out to be the manager on duty. She said that the store manager was aware of signage issues but would not give me the 20% off. Left the store with out purchasing anything. Total sale would have been over $100. So when I get home I look for an email address to send an email and the email on the corporate website, the email errors out. I will never shop at Sports Authority anymore.

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tina davis May 20, 2014 at 3:31 pm

according to the District Manager James in orlando florida,
you should of gotton the 20% off . his motto is anything for the customer so thats why i shop at his stores i get 10% off all the time.

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BASS FAMILY May 28, 2014 at 1:34 pm

I cannot believe they do not have an email for the consumer…crazy! I also wanted to lodge a complaint/concern. Did someone respond to your comment? I am going to snail mail my letter.
Good luck!!

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CarolK May 18, 2014 at 3:43 am

Went to Sports Authority opening in Lihue, Kauai. It was not a great experience. Special deal was posted throughout the golf section offering a 50% premium on trade-in club values. Asked sales clerk and he advised us to go to check out where manager would take care of clubs. After waiting in line for 30 minutes, and further delay waiting for manager, we were informed that promotion was not in effect in that store and to return in a week. It is illegal to have offers they can’t or won’t deliver on, and the manager was extremely rude. Thumbs down to Sports Authority in Kauai !!!

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don April 26, 2014 at 1:52 pm

I purchased a RAM golf bag last year at your Braintree Ma store. I probably used it for 7 or eight rounds of golf. The zipper broke and I tried to return it, the bag otherwise is in great shape. I do not have the receipt, the store no longer carries that bag and would not take it back. They said I should call the manufacturer and they game me a number to call, which turned out to be a wrong number. I called the store back and they put me on hold for 20 minutes, then I hung up. When I was at the store I told them I would take the lowest sales price that they had sold it for since I did not have a receipt. I was told the only thing they could do for me was to give me 10% off another bag. I have three children, 8 grandchildren, and have spent a lot of money at your stores. I can’t believe when you stop selling an item that you delete all the history of that product from your computer.

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Joe Hall March 28, 2014 at 4:31 pm

It started a week and half ago when I tried to buy one pair of shoes and the ordeal and continuing insults are still happening. SA seems like the rest of corporate america has gotten more out it’s retail biz and gotten into the stealing and selling of personal information. they do this by sending phony email coupons and make phony offers such as “free shipping” yet when you go to buy there is always always always a problem that eliminates all discounts.
I have now had to file 3 complaints with the BBB because THAT IS THE ONLY WAY TO GET SA’S ATTENTION not they will resolve any issues but at least they will call. As it stands I have had to put up with the useless american hating dept of homeland security, internet fraud, bank fraud all between SA and another company all just to try to buy ONE PAIR OF SHOES which under NO cirXXXXstance apparently will SA ever sell they will pretend to sell them but in the end it’s a complete and utter waste of time like their alleged customer service.

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Veteran March 10, 2014 at 11:28 pm

I am Veteran, plain and simple. I enjoy the simple things like great customer service and really great deals. I know that this day and age money is tight, I don’t particularly enjoy handouts. I do however enjoy good deals. The concept of deals and customer service has been lost on me however.
The whole point of going out to shop is to look and have a good experience and I don’t particularly enjoy being given a bells and whistle sell. If I am going to buy it I will buy it because I need it not because you need to make a quota. As Veteran it all starts from the top, that means the management, who may not spend enough time on their employees and more concerned with sales. In Japan, Germany, and even Iran the way they treat their employees make me ashamed to see how we treat our employees.
The worst of it all is the lack of training involved, even as a young Marine I was at least given a whole 2 days show and tell with tips on how to. I often wonder why the stores have the same tired atmosphere and I can say with an honest opinion its the higher ups, so consumed with their mundane routines that have they even considered the quality of salesperson vs the quantity of their gross????

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GAry December 28, 2013 at 1:52 am

Today I went into my local Sports Authority store in Hilo, Hawaii, I was looking at some Asics shoes and employees came up and asked if I needed any help. I said not really I do want to pick up a pair of shoes and wanted some running Asics. I said I’ll let you know later if I need any help. A few minuets passed by and another employee came by and asked it that was my backpack by the bench to try out shoes. I smiled and said “yes” thats my backpack. She then said we have a no backpack policy in the store and you need to place it by the register, at first I was ok with it but then I noticed a few other people in the store had backpacks also and nothing was said to them. I was a bit underdressed, unshaven for 2 days and just finish working out at the gym and just rode my motorcycle in the rain so, I looked like a mess. I asked the cashier to call a manager so I can ask him why there is no sign at the entrance of the store with a sign with a “no backpacks in store” , In any case the manager think his name is Addrian came up to me and we spoke about this no backpack policy that he said is company policy. I also asked how come there is no sign stating no backpacks and he went to the cashier and pulled out a sign from under the register and showed it to me. I said why was I singled out when I see others with backpacks in the store, Was I singled out because I looked a bit ragged? Mind you I have a good paying job and had more then 800.00 in cash on me and was going to get me shoes today.

Well I said I spent over one K in this store this year, but no more, Went home and bought me some Asics from Amazon. Will also tell all my coworkers on what went down today and will post on Facebook also!.

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annoyed December 20, 2013 at 10:08 pm

I recently called Sports Authority in Warwick, RI. I was greeted by a gentlemen. I requested that he check if they had a particular item in stock. I was put on hold and when he returned he stated they did not. I asked if he could contact other stores in the district and he stated “No, it is easier for you to call” I repeated what he had said ” it would be easier for me to call”? He said “Yes” it is really busy and I am on the register. I asked him his name, and he provided me with the name Steve and said he was the manager, and that it was too busy and proceeded to hang up the phone on me. I was appalled, a manager just hung up the phone on me after stating it was to busy for him to help me! I will be calling any number I can get my hands on that is associated with Sports Authority. I will not be calling other Sports Authorities to ask it they have the item I am looking for and I will be paying for rush delivery through Dicks Sporting to get the item for Christmas. Sports Authority will never see another dime from me. Prior to speaking to this Steve who calls himself a manager, I had just called Dick’s Sporting goods and the girl, Brittany was a sweetheart. She checked all the stores in the district and genially felt bad that none of the stores had the item I was looking for in stock. That is real customer Service!

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S December 18, 2013 at 7:06 am

REALLY?? THE WEEK BEFORE CHRISTMAS AND YOU DONT OPEN TILL 10AM. OH WELL. I WENT TO DICKS SPORTING GOODS AND GAVE THEM MY MONEY

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Nader bazl December 5, 2013 at 1:34 pm

I am sisck and tire of your f***ing e-mails everyday getting from your f***ing website. I get advertisments mutiple times a day a**hole. remove my f***ing e-mail from your f***ing data base.

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Amy Jones December 2, 2013 at 5:27 pm

I have shopped at sports authority for a long time now, but recently within the last few months the South Jordan, UT sports authority hired a new cashier. Her name is Brittney and she has dark hair, with a piercing below her left eye. I recently went in to this particular s a and purchased a few items as always the employee in the footwear department and clothing department were exceptional and really very polite (made my experience enjoyable). I was in a hurry and didn’t have time to sign-up for a rewards card that day, my son needed to get to tryouts and my daughter was screaming. So I respectfully declined when asked to sign-up she became rude and said, “You don’t want to save yourself some money?” and began to throw my items in the bag, yelled at me to swipe my card, and threw my receipt at me. At the same time, she was saying the F word several times, and telling a story to another employee instead of interacting with me. If Brittney is at the store I will not go to Sports Authority, I will turn around and go to Scheels, or Dicks. Something needs to be done about this cashier.

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Joe Colbert November 4, 2013 at 10:26 am

To Paul Gaudet: I recently had to exchange a bike I purchased at the Sports Authority in Carmel Valley, San Diego. Rueben was the manager. He asked all the appropriate questions, and then gave me a no-hassle refund. Polite, professional. You now have a customer for life. thank you.

Joe Colbert, administrator
North Coast Surgery

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Tu Tran October 14, 2013 at 4:16 pm

hello….to the owner of sports authority….your store in Easton, PA needs a new game plan on how to run a store…1st….when there is about 9-10 customers waiting in line to check out….make sure another register is open asap….there were workers walking around, clueless and not helping this elderly cashier. It took about 15 minutes from the time I waited in line until I checked out…2nd….have your employees actually help the customers instead just walking by…I’ve been a long time customer but after today…..it looks like Dicks Sporting is my new place to go. I don’t know if you care or even going to read this, but your losing money paying these idiots…and i’m sure you got other complaints to worry about but I had to let you know why you store gets a ”F”….have a great day sir/madam.

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steve b August 23, 2013 at 8:33 pm

Mr. Webb: I tried to purchase a sale item on Monday, August 19, 2013 in your Massapequa, LI, NY location. Your manager informed me that the item never appeared in her store nor did she receive any such item. But she offered me an inferior piece of crap in its stead. I contacted your customer service phone number three (3) times and left my number it has been five days and no one cares enough for a customer to return my call. The ad was erroneous, false, and fraudlent. I have turned this matter over the fraud division of consumer affairs and the DA attention. Maybe some one should be held responsible for your dishonestly, and false advertising. steve (516) 799-XXXXX

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vinton ervin August 23, 2013 at 10:06 am

I think Sports Authority pulling out their fishing supplies from the Southlands and Parker locations was not a smart decision. I refuse to shop for those items at Walmart because most of the stuff they sell tends to be crap!! I can uderstand if sales are not that good in fishing to maybe lessen the size of the fishing equipment but to remove it all completely makes NO sense! I will not shop your stores from here on out because of this decision and I will also tell my other fishing buddies to not shop your store. I would have thought you would have done something more to improve or be more competitive with larger stores such as Bass Pro or the new Cabellas, not just throw in the towel. Going to these larger stores is a pain anyway and not very close to where I live anyway, your stores at Parker and Southlands are far closer than anything else. What you are doing is bad business and shows you are not about your customer but about your profit margin so it’s about greed and nothing more.

This decision is DUMB DUMB DUMB
Vinton

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Mello Boo July 23, 2013 at 10:12 am

I use to work at S Authority distribution center in burlington new jersey..well the management is so um professional they don’t know how to approach or speak to employees. I know I few employees there and is not fair for them to have a bunch of ignorant s as their managers.i am a manager somewhere else now.and I been on seminars just to learn how to treat employees. If they don’t stop sooner or later that warehouse is gonna get in trouble. The equipment (forklift) poor maintenance when the OSHA gets there the penalties are going to be so bad. People can get hurt or killed because the poor maintenance. Please do something abouth this

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Beth McWherter July 15, 2013 at 3:24 pm

I will never return to Sports Authority again. Store in Kirkwood, Mo could be the worst store in America. Went in with my grandsons to buy flip flops, found a clerk who just stared at me when I asked if they had children’s shoes…after I asked her three times, she finally told me no. But after a short search I was able to find a whole section of children’s flip flops. The whole atmosphere of this store is strange. Clerks off talking among themselves with little to no attention being paid to customers, etc. I will be purchasing all sporting goods from now on at REI, great service and knowledgable employees. I will spend my money at a store that deserves it ……adios Sports Authority.

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Elaine Crisco May 5, 2013 at 12:27 pm

When will the sports authority store in Merritt island Florida be opened

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Michael Cirilli March 7, 2013 at 9:54 am

I purchased a exercise bike at your Paramus NJ store and whe I took it home there was dead bugs in the box. I called the store asking for manager and was on hold for more than 10 min ,and got disconnected . Then I called back and nobody knew what I was talking abaut.
Real expert employees ……….

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George Michael January 20, 2013 at 8:41 pm

Was treated poorly by a staff member at your store in Frederick, MD. when trying to make a return/exchange. I am willing to go into more detail if you respond back by email or by phone. I can be reached at 240-422-XXXXX. Thank You

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