Spirit Airlines Corporate Office - COHQ

Spirit Airlines Corporate Office

How would you rate your experience with Spirit Airlines ?

[Total: 3    Average: 2.3/5]

Spirit Airlines Corporate Office Address

Spirit Airlines, Inc.
2800 Executive Way
Miramar, Florida 33025

Contact Spirit Airlines

Phone Number: (954) 447-7920
Fax Number: (954) 447-7979
Website: http://www.spirit.com
Email: Email Spirit Airlines

Spirit Airlines Facts

Founder: Clipper Trucking Company
Date Founded: 1964
Founding Location: Michigan
Number of Employees: 5742

Spirit Airlines Executives

CEO: Robert L. Fornaro
CFO: Edward M. Christie III
COO: John Bendoraitis

Spirit Airlines History

The company was founded as Clipper Trucking Company in 1964. The company expanded to have airline service when it opened Charter One in 1992, a Detroit-based charter tour service operator that offered travel package to destinations such as Atlantic City, Las Vegas, and the Bahamas.

In 1992 Charter One brought jet equipment into its fleet and changed its name to Spirit Airlines.

From 1993 to 1998 Spirit expanded to have routes to Florida, Myrtle Beach, South Carolina, Los Angeles, and New York.

In 2007 Spirit rebranded to become a ultra low-cost carrier (ULCC), charging for checked bags and drinks.

Today Spirit trades publicly on the NASDAQ under the symbol SAVE and serves 50 destinations with 40 aircraft. Spirit has 3,619 employees and had $1.65 billion in revenue in 2013.

 

Spirit Airlines FAQs

Question 1: What is the phone number for Spirit Airlines?
Answer 1: The phone number for Spirit Airlines is (954) 447-7920.

Question 2: Who is the CEO of Spirit Airlines?
Answer 2: The CEO of Spirit Airlines is Robert L. Fornaro.

Question 3: Who founded Spirit Airlines?
Answer 3: Spirit Airlines was founded by Clipper Trucking Company in 1964.

{ 18 comments… read them below or add one }

Bruce Yalowitz January 11, 2018 at 12:07 am

Spirit confirmation code: K7K99S

Let me start by saying the trip going to Bogota, Columbia from O’Hare via Ft. Lauderdale to Bogota was fine.

The return trip scheduled for January 2, 2018 was terrible and poorly managed by Spirit Airlines.

We were scheduled to leave Bogota on Spirit flight NK 400 January 2, 2018 departing Bogota 3pm and arriving Ft. Lauderdale, Florida at 7pm. This flight was delayed until 7pm the same day (January 2, 2018) as it was reported there was a mechanical issue on the flight down and the need to switch planes. When we arrived to the airport, we were told the flight would be at 7pm instead of 3pm and we would not make our connection in Ft. Lauderdale. The woman at the counter rebooked us for 8am flight January 3, 2018 out of Ft. Lauderdale making the assumption the Bogota to Ft. Lauderdale would in fact take off January 2, 2018.

We felt we were lucky at that time. We were told we would have to spend the night in Ft. Lauderdale. The flight seemed unorganized from Bogota to Ft. Lauderdale and when we finally boarded the plane to take off around 7pm, we were taxiing to runway and pilot made an announcement and said had to go back and the flight was cancelled. No reason, no explanation. It was never said but the suspicion was the flight crew “timed out”. I think we deserved an explanation as we were already on the plane. From this point on it was a terrible two days. No one told us what to do or where to go. Finally after going to flight check in counter, we were told to go to “door 5”. We finally found “door 5” and a bus took us to a hotel. No explanation or when our flight was going to leave. We waited 1-1 ½ hours to simply get a hotel room for the night and no one from Spirit was there to help coordinate. We were told the flight would leave at 8am January 3, 2018 but ultimately after calling Chase Ultimate Travel, they found out it was scheduled to leave 1:30pm and the flight number changed from NK400 to NK6400. No email, no phone call and no notice of when to come back to airport until the following day which was incorrect information initially on January 3, 2018.

I called Spirit directly the night of January 2, 2018 and the representative on phone said I was booked January 3, 2018 on an 8:45am flight from Ft. Lauderdale to Chicago O’Hare. I told him I was going still in Bogota and would not arrive until 5:15pm on January 3, 2018. He did not understand. I asked for a supervisor. The supervisor’s name was Dee employee #42658 who I spoke to January 2, 2018 around 11pm Bogota time. She said she could get us on a flight January 4, 2018 at 9:45pm arriving at 11:58pm going from Ft. Lauderdale to Chicago O’Hare. I told her I found three other flights on other carriers that would get me back January 3, 2018. I told her I was a surgeon and had 6 cases Wednesday January 3 and 2 cases and 40 patients in the office January 4, 2018. She said Spirit, even though it was their mistake, would not book me on a flight on another airline January 3, 2018. When told my only option was a flight arriving on January 4, 2018 at midnight, and feeling Spirit was being unreasonable in not willing to book us on another airline when it was clearly a Spirit issue, I made a reservation on my own on Southwest airlines at 8:40pm January 3 as it should have been easy to make this flight assuming the Spirit flight from Bogota to Ft. Lauderdale on January 3 was reasonably on time. Unfortunately, Spirit acted with incompetence all day January 3, 2018.

She offered to cancel the Bogota flight and I said we wanted to keep this flight and we should be changed to another carrier for the Ft. Lauderdale to Chicago flight. She offered to refund that leg of the flight which was $321.20 for 4 tickets. I said that was absurd. We paid $1,310.14 for each ticket and Spirit is saying the refund for each ticket for the Ft. Lauderdale to Chicago portion is $80.30/ticket in high season.

The other flights possible that I told her were for January 3, 2018 were:

Jet Blue #566 8:55pm-11:07pm (arrive O’Hare)
United #1790 7:11pm-9:29pm (arrive O’Hare)
Southwest #1568 8:40pm-10:55pm (arrive Midway)

She refused. I think this is unconscionable with this amount of screw ups, my daughter was sick, her medicine was in her baggage on the plane in Bogota waiting for takeoff the morning of January 3, 2018 reported to be initially at 8am take off time. We could not access our bags. This is reprehensible behavior.

On January 3, 2018, we were at the hotel and we had found out the 8am flight was scheduled to leave Bogota at 1:30pm but it “could be 2:20pm”. Very unclear as we were previously we were told 3:30pm takeoff. We got to the airport and were told all connecting flights would be handled in Ft. Lauderdale and Spirit’s flight which we could have connected was full. By this time, I had already booked on Southwest at 8:40pm flight #1568 for our family of 4 at the cost of $2,031.32. This should be paid for by Spirit Airlines.

The Spirit flight from Bogota to Chicago flight #6400 which had been scheduled for 8am, then 1:30pm, then 2:20pm ultimately took off at 3:30pm. It was completely unorganized, the buses sat on the tarmac in front of the plane for 20 minutes without anyone being let off onto the plane, and at one point the pilot came out on the stairs and was yelling at the ground crew. We took off around 3:30pm and arrived in Ft. Lauderdale. By the time we got through immigration/customs we were still waiting for our bags. This took another 20-30 minutes which seemed ridiculous. We then ran to Southwest Airlines in Terminal 1 (we landed in Terminal 4) and found out due to the Spirit delays, we were there at 8:20pm and we could not board the flight as there was not a 45 minute window to get our bags on.

We then ran to JetBlue, United and back to Spirit. The line at Spirit was 100 people deep and clearly unorganized. No one offering a place to stay for the night and it was clearly going to take hours to get rebooked. We then went back to Southwest and got booked on a flight from Ft. Lauderdale at 6:20am arriving through Nashville to Chicago Midway at 11am January 4. This has me miss 2 full days of work as well as having to reschedule 8 surgeries and 40 people in the office. And Spirit refused to rebook us on a different airline carrier.

We had to get a hotel on our own for our family (2 children and my wife and myself) the night of January 3. We used Hotels Tonight and each room at Marina 66 was $142. We had to pay for dinner the night of January 3, 2018 which was $150 and get back and forth to the airport for the flight January 4, 2018.

This was a nightmare of two days. What do I expect from Spirit Airlines?

1) To pay for our Southwest flight January 4, 2018 which totaled $2,031.32.
2) To pay for our hotel room in Ft. Lauderdale which was $284 for two rooms.
3) Dinner for the night of January 3, 2018 which was $150
4) Taxi going from airport which was $25 and Uber returning to the airport for $16.
5) Refund to me the fare on Spirit from Ft. Lauderdale to Chicago. It clearly is not $232 for four people during high season when our tickets were $1,310 each.
6) Breakfast the morning of January 4, 2018 which totaled $56.

Offering a $50 voucher to each of the four of us via an email totaling $200 is insulting.

Spirit Airlines was nothing less than incompetent, reckless and had poor execution on our flight home. It cost me two days of surgery/office inconveniencing 48 patients as well as my wife having to cancel/reschedule 6 patients as a Marriage and Family Therapist.

The direct expenses listed above total $2,562.32 minus the $232 which is what your supervisor Dee said the “value” of the Ft. Lauderdale to Chicago flight on Spirit Airlines was. I have looked up fares from Ft. Lauderdale to Chicago and in high season, it is not even close to $82 a person. Thus, I expect a check in the amount of $2,330.32 which is $2,562.32 minus the $232 of the Spirit flight which we did not take.

I am available by phone or email. This was a great vacation and a terrible experience with your incompetent airline.

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Manny Guzman December 7, 2017 at 11:34 am

Horrific experience with this hoodlums! Scheduled flight for wife and me with this scumm backs and due to Hurricane maria striking and destroying Puerto Rico, our flight could not be made. With no airport or facilities, I cancelled the trip and the Alamo Car Rental . Alamo answered immediately with a full credit. Spirit, decided to charge us anyway. Our reason to cancel the schedule fell on deaf ears. Our bank, The Worthless Interior Federal Employees Credit Union, gave us a credit for the fare until it investigated. Today 12/07/2017, I got back charged again for $ 616.00 of ticket fares that could not be used. We are seniors living on a tight budget that cannot afford this abuse. I request an investigation on this case that should have been fully credited due to the Maria Hurricane Circumstances. I will be filling complaints with the BBB, Federal government consumer department at USA.gov and any other entity that will hear us. Besides, I am getting ready to tell all our friends and relatives about Spirit Airlines UNFAIR business practices. I believe you must have heard…A client will tell nine people, that in turn each will tell nine others, etc…

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Travis Nelson October 30, 2017 at 12:43 pm

WORST EXPERIENCE I HAVE EVER HAD DEALING WITH AN AIRLINE! First I dealt with some foreign representatives that I couldn’t understand. They booked the wrong date then put me in to confirmation. I objected and they tried to charge me again! Outrageous !!!! BOYCOTT SPIRIT AIRLINES!!!!!

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Travis Nelson October 30, 2017 at 12:50 pm

When I was transferred to an English speaking representative (Amber #42437) she was extremely rude, refused to transfer me to get direct supervisor and when I asked for a number for corporate offices she blatantly lies three separate times telling me there was no contact number for Sport corporate offices (I found number in ten seconds online ) Amber should be terminated for lying to a valued customer. Outrageous!!! BOYCOTT SPIRIT AIRLINES!!!!

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Travis Nelson October 30, 2017 at 1:00 pm

ANYONE WANTING TO PROVIDE A VIDEO TESTIMONY ABOUT THE HORRIBLE SERVICE THEY RECIEVED FROM SPIRT AIRLINES TO SUPPORT OUR ORGANIZED BOYCOTT OF SPIRIT PLEASE REACH OUT TO ME AT : Growwithsccc@ gmail.com

We will be working extremely hard to launch an organized BOYCOTT of Spirit. The airline does not value their customers and has atrocious customer service. Reach out to me today and let’s all hold Spirit responsible for there blatant fraud against their customers. Any attorneys reviewing this post please contact me about launching a class action lawsuit for fraud committed against Spirit customers….as I would be more than happy to sign on as a plaintiff

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RoseMarie Buscema October 21, 2017 at 9:57 pm

QIIL5B
BUSCEMA/ROSEMARIE || Credit for airline tickets due to medical reasons
On 9/18/17 I fractured my patella (knee cap) and doctor said I cannot fly due to my leg being immobilized in a cast. Doctor said 5 weeks off my feet and approximately another 6 to 8 weeks of therapy. We do not want our money back, however, we would like credit towards another flight which we intend on taking within the next 6 months. Your policy of 60 days will not suffice because I will be involved in therapy and will not be recuperated by then.

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Yasmania August 25, 2017 at 7:33 pm

I will never fly this sorry a** airline again. I had to leave my bag and the b**ch said put it in front of the garbage can. I said they go throw it away she said yes. I said can I call someone to get it she said no. Mind you I been flying with this same bag same airline. August 15 I flew from Oakland to Vegas with my bag took it on the plane no charge. I flew from Vegas to Atlanta same bag same airline no charge. Which was Spirit again August 15. August 24 2017 I flew back from Atlanta to Vegas same bag on the plane same airline Spirit. August 25 had a flight from Vegas to Oakland checked in got my boarding pass. Get ready to board she tell me to get out of line go to the other lady I explained to the lady I been had the same bag on several flights. All she said 65$ didn’t have 65 so I had to leave all my clothes behind no I have no clothes. It was wrong and unfair all of a sudden I can’t carry my bag on. I don’t like the way I was treated I have spent a grip of money with y’all. I repeat y’all just lost a loyal customer because your worker wanted to be a b**ch.

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maryse August 2, 2017 at 4:11 am

wants my money back. as soon as you see that note.
thanks

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maryse August 2, 2017 at 3:59 am

I paid a ticket fro cheap air for $640.48 and Spirit airline get an another $520.50 on my bank card . I would line to know why I have to pay over $1000. 00 for Haiti. It was not an emergency. I want Spirit Airline to give me my $520.50 back. That is all I want. I want you to email me back as soon as you see that email before I go to the next step.

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Naomi Garcia May 25, 2017 at 5:40 pm

Spirit Airlines is completely a joke. They hired a new General Manager Solange Reyes in Acy who is well known for working at places like Caesars Front Desk( in which she was fired for doing illegal money bribes) and the 40/40 club security ( in which she would pat women down and take things from their purse) Now she’s General Manager at Spirit and waving certain peoples luggage fees and using her title to go around and get people in the community to help her and give her free stuff in return for her getting them buddy passes etc. SPIRTIT AIRLINES IS A JOKE THEY HIRE ANYONE AND YOU DONT EVEN NEED A COLLEGE DEGREE TO BE A GENERAL MANAGER YOU JUST HAVE TO BE A GOOD CON ARTISTIC!!!!

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Johanna Marino May 25, 2017 at 5:51 pm

Yes please look into that matter Solange Reyes is the sweetest Con Artist of all times. I know personally at least 10 people who’s luggage fees that she waived just because she owed them. She’s very fraudulent.

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John Whelan February 8, 2017 at 8:37 pm

This is a complaint:Recently I receiveda letter from Bank of America informing me of a person using my name ,address,and Soc.Sec.Number to fraudalenty obtain a business loan of $10,000,and she used your Airline as a credit reference.I dont fly on your airline,but I did purchase a ticket for my Son over a year ago.to fly to Fla.I use my credit card to purchase this ticket.This person named,Elizabeth Garibaldo Yakima Washington 98901,the only way this person obtained my info was from your facility,or by some employee giving my vital info.to this name person.Check your records,you may have an employee by this name.This identify theft occured on 1/21/2017.The loan application was not given.This info obtained from Bank of America.person,named Christine on 2/7/2017 Bof A loan application # 92235580**. tel# 1-800-871-1194

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Pat Jackson January 25, 2017 at 10:48 am

Spirit was schedule to fly us from Boston to Atlanta the flight was reverted to SC because several people were ill . When we land the crew abandon the flight and left us to get to Atlanta the best we could. 7 hours afterward they announced a bus would be taking us to Atlanta and they were being generous and reimbursing us our fare paid.
I am a make up artist I had to be on set at 9 a.m. ….the bus arrived at 11a.m. over 14 hours from scheduled arrival by plane. I lost my job. Their excuse ….we gave you an option to be reimburse for your fare. They did not consider they took me to another state and left me to defend and get back to Atlanta on my own.

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Dave R. January 21, 2017 at 11:03 am

After reading an article about your obnoxious flight attendants going all political and calling out over the intercom support for the anti-Trump Woman’s March in Washington DC, and ending her tirade with …..”Just remember, we don’t take no ‘shi-‘ from no man.”, I can definitely say I will never fly on your crappy airline again. If you want to fly only Marxist leftists on your airline, you should announce it and good luck with that business model.

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David July 6, 2016 at 12:34 pm

It is a SHAME, the FAA let’s MORONS like you run a business like this.. I fly VERY OFTEN and I have NEVER seen such a CLUSTERFU** for “SERVICE” in my life !! Oh, by the way, I am at Ohare RIGHT NOW, but I would rather ride a bike or try HITCHHIKING, before I would use you bunch of WORTHLESS MORONS !! I thought Silver was bad, you guys are the BOTTOM of the barrel !!

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Sandra December 23, 2015 at 9:33 am

Mr. B Ben Baldanza,

Sorry to inform you that your airline is the worst airline around. I have been a $9.00 fare club patron for a few years. I recently book a flight in January 2016 I was contacted and was told I had to change my flight due to over booking. Sure no problem booked a few days before same price. Well since then I have to have emergency surgery and unable to flew at the previous booking due to complications. They did not charge to change my flight when it was there fault, now that I can not fly at that time I will be charged $110.00 per person, or get $10.00 credit toward another flight are you SERIOUS. It is not my fault I have to have surgery and can not fly. You would think you would do anything you could to make your customers happy. I can see that you are in it for the money only. Well with all that money you rip people off with maybe you could update your planes or have Americans working your customer service department. I will never ever fly your airlines again. The worst. Thank you

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Bob October 20, 2015 at 4:49 pm

B. Ben Baldanza:

Pissed away an hour and more today trying to get clarification on your stated bag restrictions for Central America (and other locations) for the period Dec 1 – Jan 10; it has been there in the past, but two reps and a supervisor on two different calls were unfamiliar with it, the supervisor finally admitting after several prompts as to whom she works for that she is with a call center and is unfamiliar with such things: GREAT TRAINING of your people, Ben! I got stuck twice in your purgatory phone menu, trying in vain to get a real person to explain the part of the stated (yes – it IS there) policy that says only one checked bag is permitted per person but others may be bought on a first-come, first-served basis – my question being simply, WHEN does one know that others may be accepted: online or surprise-style at the counter after he’s packed it and is told he can’t take it (crapshoot style). Do you all actually think up ways to make the reservation process more difficult or do you simply hire people and not train them to do the best they can – which is hardly EVER? Should I keep my fingers crossed waiting for a response to this or do you actually monitor it? I see the person before me left something here back in April and is still waiting for a reply.

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Rich Sharnsky April 9, 2015 at 12:17 pm

Had a few questions regarding you current programs– frequent flier and $9 clubs. Tried your listed numbers with no luck. How can I contact you?

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