Shell Corporate Office - Corporate Office HQ

Shell Corporate Office

How would you rate your experience with Shell ?

[Total: 29    Average: 2.2/5]

Shell Corporate Office Address

Shell Oil Company
910 Louisiana St
Houston, TX 77002

Contact Shell

Phone Number: (713) 241-6161
Fax Number: (713) 241-4044
Email: Email Shell

Shell Facts

Date Founded:
Founding Location:
Number of Employees:

Shell Executives

CEO: Peter Voser
CFO: Simon Henry
COO: Marvin Odum

Shell History

Shell Oil Company is a wholly owned subsidiary of Royal Dutch Shell.

Prior to 1984, Shell Oil was traded on the NYSE and was mostly independent from Royal Dutch Shell.  However, in 1984, Royal Dutch Shell bought all outstanding shares it did not own, at a value of $5.7 billion.

Shell Oil has remained somewhat independent from Royal Dutch Shell.  Prior to 1998, the logo used in the US was different from the worldwide logo.

In 2008, the company was sued for being in violation of the Clean Air Act.

Today, Shell Oil is one of the largest oil companies in the world.  There are over 25,000 Shell gas stations in the US.

Shell FAQs

Question 1: What is the phone number for Shell?
Answer 1: The phone number for Shell is (713) 241-6161.

Question 2: Who is the CEO of Shell?
Answer 2: The CEO of Shell is Peter Voser.

Question 3: Who founded Shell?
Answer 3: Shell was founded by in .

{ 89 comments… read them below or add one }

David Mena August 20, 2019 at 3:46 am

Hello everyone at Shell. Today I purchased gas at the San Fernando Mission Blvd Granada Hills, Ca. location. I pumped $20.08 and my bank statement is reading an overdraft of -$98.00 with a purchase reading $125.00 worth of gas. I am reporting this to not only corporate but the LAPD for fraud. What else can I do to get my money reimbursed?


ken July 9, 2019 at 7:12 pm

Hi Ben,
I am ken. I am an ex veteran from the Air Force. Living in bengaluru (Karnataka {INDIA} ).

I was mocked and replied with a very unexpected response by the entire staff at the SHELL COMPANY owned Gas station,
Honestly for your reference I had visited the below mentioned TR enterprises to fill petrol { V -power }. As I saw there was no one in the point where I usually fill and enquiried if anyone was available. They said to go ahead and fill it up in the next pump. I did as they advised, but then another food delivery guy from SWIGGY was just pushing his bike ahead and I saw that he did not move. So I used my sound horn to initiate him to move his bike.
As I was about to move my scooterette to fill petrol, NAVEEN KUMAR attendant instructed me to park my scooterette A’s per his instructions. And when I denied him he kept arguing with me and I made him understand that I was from the service background and I spoke to him in HINDI.
Mostly people who are in the service industry here speak in Hind. So I said to him and kept arguing, along with him was cashier (Roopesh).

After all this time I paid cashier 500 rupees INR and requested the remaining amount.When the cashier went to get the remaining 50 rupees which he had owed me in return for what I paid for.

I went to the store of theGAS station and said to the cashier who was inside the place and his reply was to correct the issue which took place.

To my dismay many of the employees were listening to what I was trying to covey, and few said to me stating “ They were willing to take the brunt and be liable for the way their colleague had misbehaved.

I also kept them posted that I am a regular customer at a Gas station next toUB CITY,
also the staff knows me and I also usually have a cup of hot beverage after I fill fuel.

Entire staff challenged me to do whatever best I could have.
This is how the staff behave with people.

Moreover some few staff are women and they are unable to understand local languages or English and Hindi.

When suggested NAVEEN KUMAR to learn Hindi language they are not proficient with, he replied rudely saying he is from mandya. Also says I am not here to learn whatever you want me to do.

Women fuel pump attendants are unable to handle the delivery nozzle which is fitted with a handle which is a bit strong and heavy, and may damage the nozzle of the fuel tank holder. I need stress every time I go to fill fuel for my vehicle.

It’s time consuming and the painful process is repeated every time.

If recruitment would have followed the required standard protocols, business would have been much better and life might have been better for every customer who entered the GAS station.

I also had suggested for NITROGEN air if provided in the GAS station, reason NITROGEN is much better than the normal air.

I use the V-power petrol because, my machine does not emit smoke. B-power petrol is distilled at the least 7good times.

Anyways I thought of informing you, rest is up to you.

Thank you 🙏

SITECODE – 12589172
TIN – 29AASPR0926J1Z2

Pump No: 9
Grade: V-ULP
Unit price (INR)86:00
Amount (INR) 450.00

Sat 06/07/2019 22:51 IST hrs 6838 ; email address. generalpublicenquiries-in@

SITECODE – 12589172
TIN – 29AASPR0926J1Z2

Pump No: 9
Grade: V-ULP
Unit price (INR)86:00
Amount (INR) 450.00

Sat 06/07/2019 22:51 IST hrs 6838


Craig Wood June 18, 2019 at 1:10 pm

I find it shocking that the station on Cleary Blvd in Plantation Florida has not had premium gas in 7 months! I have sent in 16 requests during that time to the corporate office and no resolution, no explanation, nothing. Everyone is hiding! Horrible service had to go elsewhere for gas.


Kathy Sleen March 20, 2019 at 1:00 pm

Trending story in Alaska about the treatment of Erin Cruz . So this is why I quit my job. I was flown to Las Vegas because I won. He talks about the top 1% being recognized and going to Australia. I was not only in that 1% I was the number 1 store in the country. One by one the owners of all the other stores were called on stage to congratulate their managers. They gave hugs, took pictures and were presented with thier trip to Australia. I never got called up. I had been told that since I was number one I was to give a little thank you speech and everything.. never got called up and recognized for my achievements because the owner of Three Bears put his own name down as the winner. So not only did he steal my trip to Australia he stole my recognition. He stole my thank you. Every other winning manager was acknowledged and praised except for me. The grand prize winner… I refuse to lift another finger for a man who uses his employees in this way.


Tilahun M Gebremariam March 16, 2019 at 1:31 am

A friend of mine told me to buy a car wash for $69.00 that Shell offered as a promotion. He got his from 13780 E 6th Ave. Aurora, CO 80011 with a fuelreward card that will earned him $3.00/Gal plus car wash card that allows him to use it for 365 days.
Having that information, on my way home I stopped by the Shell gas station located at 3385 S Tower rd Aurora, CO 80013. The cashier told me that they don’t have fuel reward card. Even though I was not convinced by his information, since the car wash deal by itself was unexpected. So, I paid $69.00 by debit card.
After I got more information from two of my friends who bought car wash card and fuel reward card with the same amount, I felt that not only me, but also other Shell gas customers were cheated badly.
On the next day, I talked to the store owner who is an Indian decent over the phone. I explained the situation. He said we don’t refund your money, you can also complain to whom you want.
I never had this kind of customer service, especially from the owner.
Finally, I would like to fax the two stores receipts which are completely different. This guy’s store receipt looks like they purposely programmed to omit the fuel reward card which can give customers 20 gallons of free gas after activating the card.
Please investigate the situation to keep your good name and customers satisfaction.
Thanks , Tilahun


Ms. March 2, 2019 at 3:59 pm

I was sent to my address, with my name, on a card that had 4 coupons on it for 10 cent off the gallon of gas, to be used once a week. I use the first weeks coupon with no problem, the next week I go in and hand the coupon over to the man behind the counter and he stated that it will not scan that the system has not accepted them all day. I went ahead and got the gas at $2.34 a gallon, I believe I got 10 gallons. With 10 cents off a gallon that would have save me a dollar. Now since Shell initiated this offer I would like the dollar. I did not get the savings due to nothing that had anything to do with me, I did exactly what I should have done, which was to go to Shell and give the coupon. I want my dollar savings.


Peter E February 14, 2019 at 4:47 pm

Stopped at Shell station in Frankfort KY and signage indicated must come inside to pay. Turned pump on and within a minute gas was spraying from the pump handle toward my face and all over the car. Attendant indifferent to problem and when called by phone as followup he said there was no problem. This is a very dangerous problem. What are you going to do about it. i am having my car accessed for damage. Please email for specific location.


Stan Parker November 4, 2018 at 5:40 pm

Stopped at a Shell in Acworth Ga. on 11/.04/2018 on my way back from Florida. There were no posting of the price of gas only on the pumps themselves.The price was so small hard to read.By the time I read the price I had already put in 10 gal.The price was 3.38 per gal stopped the pump right away.The price for gas in the area is around 2.59 to2.69 Went and asked the clerk if the price was correct.His response was yes. I asked how they could charge so much more. He said he talked to the owner but he really did not have a good reason. I said they should all be ashamed of themselves He said he was sorry.I over paid 7 to 8 dollars to much.Was able to stop another person from doing what I did. Shell Corp. should do something about this price gouging. INEXCUSABLE Will never buy gas at Shell again.


Connie Midkiff October 24, 2018 at 2:29 pm

I will never shop at another shell store. My husband stop there yesterday to get diesel the pump took our money but know diesel he ran out of diesel I had to buy a gas can and go to another store to get diesel for him. And I had to travel over a hour to bring it to him and to give him money to get diesel. And we had 60.59 in our bank account until pay day so there was no reason for shell to not give us diesel. Shell Station in Buna, Texas at there pumps pull our money out of the account and then said insuffints funds which was a lie. You took our money but didn’t give us any diesel. I believe you owe me for the gas can which was $20.00 plus 15.00 for the diesel I had to go to another store plus a tank of gas for my car which is about 30.00 plus my time plus my butt chewing I got from my husband think I over drawn our account. I have already started spreading to word most people live paycheck to paycheck and what your doing is stealing. I am emailing this to you because your phone number doesn’t work oh I wonder why.


Frank G Proctor April 2, 2018 at 1:23 pm

You certainly make it difficult for anyone to actually contact a living person at the Shell Corporate Headquarters. What should be a very simple search, and certainly not one that should be kept “secret” is how to contact your legal department. Absolutely not even a hint on any of your websites to locate your legal department. You might be interested to know that your Registered Agent in Michigan does a similar job of hiding. Oh, well, I’m not going to waste any further time in letting you know that a default has been improperly entered against Shell here in Michigan. Had I been able to contact someone, would have gladly furnished the court and case number to you, but I’ve already already wasted several hours on what should have taken about 10 minutes.


Rose February 28, 2018 at 8:37 pm

You have a gas station at 6050 Monterey Road in San Jose California, that has a candy display blocking one of the exit doors. Please get that resolved that’s very dangerous for your customers in the event that they have to exit that door that’s a fire code violation


Stacy M January 13, 2018 at 9:04 pm

I just read about a Shell gas station that routinely refuses service to members of law enforcement.

This is unacceptable.

I get gas from the Shell station a few blocks from my house almost every week. I will be driving past it to the Marathon a few blocks further down until I hear that Shell no longer allies this gas station to carry it’s logo.


Melissa Pensdky January 12, 2018 at 3:01 pm

I’ve been to this Shell station twice.The first time, a few mnths ago. When I went to pay, the man said “the printer is broken, can I just write a receipt?” I said “ok”. The next time on 1-9-2018. I bought 3 items. When I went to pay, the man said again “the printer is broken, can I just write you a receipt?” I said “no, I want a printed receipt” He allegedly called his boss, and had a conversation about how I wanted a PRINTED receipt. He said “I have to re-boot the system, please wait”When he took peoples money I noticed that nothing was ever rung up on the register. He gave me a receipt, but it only had the price, there were no items on was $12.56.When it posted to my acct the amount was $23.65. They are stealing. I can’t prove it, but you could and should investigate this.Look at the 7-11 mess. Check it out 1148 Christiana Newark, De 19713


Larry January 6, 2018 at 4:32 pm

Complaint on one of your stations in SAN antonio tx at 12434 nacogdoches rd.The overhead sign blew over 8 months ago,the one with the daily gas prices on it.The displays on all the pumps can no longer be read.When told cashier of problems his quote was “this guys not going to pay anything to fix ANY THING around here”.That would explained why car wash has been out service for years.


ANGIE December 14, 2017 at 8:38 am

I would like to know how a station that sells gas during the daytime at 94.9 cents per litre can up the price by 15 cents per litre at night when all the other stations are closed…. where are the ethics in this? This station is on Hebert Road in St Albert, Alberta, Canada. When I go to work at night, the price is up at $109.9 and in the morning, when I am coming home, it is back down to .94.9 per litre… Not impressed!


stephen September 1, 2017 at 10:44 am

it ashamend the communciation between the different offrice doesnt have the customer information i been cheated out not to be able to used my fuel reward car i beenh blie to cheated on and cant get proper help to solve my proble. pisswed poor way to run a business.


Stephen gannon July 13, 2017 at 7:54 pm

Hi there I live in Australia Sydney NSW . Can you tell me if any of service stations sells kerosene from the pumps . I am at Hornsby 2077 and would like buy to run my kerosene heater . thanks.


Thomas Filloramo June 6, 2017 at 3:26 pm

The shell gas station and Circle K store. I bought a. Lottery ticket and after I toke off coating the girl that was helping me was pushed out of the way by a Fat Pig of a woman and said I’ll ck ur tickets and first one was not a winner and i said ok rip it up and she did then second one she ck ticket her eye’s lit up and told me it was not a winner so I said rip it up and she would not I said that’s my ticket. Give it to me and fatty turn buckle would not and she started to slowly put it under corner to trade it with a nother one store scam .I’m screeming at this employee of shell give me my ticket with no avail .Fatty would not give me my ticket after screeming at her for 5 to 8 mins and nothing .nobody in store would help me the girl fatty pushed is scared that fatty would sit on her and crush the poor girl the manager would not help eather and the half black and white punk at register looked over at computer and saw how much money I won and smirked at me and gave me that look I’m not going to help u eather the counter is up to my chest and employees tower over u about 12 feet so u can’t grap ticket eather .the store is at 3430 Barrancas ave in Pensacola, Fl .activety # 93131607 flow up # 93573569. I want the Fat. Pig to go to Prison coz as soon I left fat crap quit her job and cashed my ticket and is living on 20 to 30 to 40 to 50 thousand dollors of my money .the circle K store said she fired all employees at the day of April 19th between 12 to 3 pm .why haven’t u looked at store video’s Yet .


Lena Dixon June 2, 2017 at 3:45 am

There is a problem to the neighborhood from the shell station on Manchester Ave/Western Ave location in Los Angeles, Ca.. They are allowing loud music to be played coming from a catering truck and a person in a truck with large speakers late at night. On 5/28 the music was so loud it sounded like a block party going on at 12:35am. On 5/29 the music started again around 8:30pm. A call was made to the station and was told it was a customer getting gas and he could not ask them to leave, which wasn’t true because the loud music had been going on for an hour. When told the police would be called and the corporate office would be notified he decided to have them turn the music down. This was not someone getting gas because the person was parked on the side of the building. Several months ago he allowed the loud music to be played coming from a vehicle parked right in front of the door and when he was contacted we were told this was a guy performing. When told the police would be called, we were told to do whatever we had to do and he hung up. This is a residential neighborhood of working people who don’t want to hear the loud music. Tonight there is a catering truck with loud music and the time is 12:41am. The owner need to be contacted by the corporate office concerning this matter. Thank you.


Mike Brown March 29, 2017 at 5:15 pm

My name is Mike and I went to a shell station in Macon GA to purchase a pack of cigarettes on Chambers Rd. The cashier told me she couldn’t sell me any cigarettes cause she thought I was purchasing for someone and I told her u me er said I was purchasing anything for anybody. And I ask to speak with the manager she told me she was the manager and she wasn’t gonna sell me any cigarettes. I explained to her that I was grown and if I wanted​ to purchase cigarettes​ I could, I thought she was very disrespectful and out of order. So.ething needs to be done about this and I had my if in my hands.


teresa March 29, 2017 at 2:44 am

I went into shell located on sunrise blvd in Sacramento CA on January 16th, 2017 at around 6pm. I went in to purchase a gas gift card. I originally wanted the amount to be 40$ but was told I could do 25$ or 50$ only. The employee working told me I was able to do 40 and that he has seen other employees do it before. I hesitated and said no because it has an amount and I knew it couldn’t be more or less than the written amount. He charges my debit card 40$. The gift card didn’t activate but I was charged the 40$. He tried to load the 40$ on the 50$ gift card and was asking me to swipe my card again. I didn’t want to swipe it again or else it would’ve been 90$ that would’ve been charged on my card. The employee told me he refunded my money and told me it would be back in my account in 2-5 business days. He took back both of the gift cards he had me swipe. One being a 25$ one and the other being the 50$ one. I waited a full week and still had no money back. I went in again and talked to him and he said there was nothing he could do and gave me a number to call the next day. I spoke with the manager and he was rude and didn’t want to hear what I had to say. He wanted to take my original copy of the receipt leaving me with no evidence but I said no, I made him make a copy and I kept the original. He told me he has to fax it to IDK who and told me I should just forget about it because it takes a long time for it to get resolved. They had to go through security footage, etc he said. He asked me to write my information down and that as soon as I left he would fax it to whoever he had to so they can resolve it. It has now been 2 months and he has not contacted me. I want my money back and I will go to whatever measure I have to in order to get it.


Denny January 27, 2017 at 2:06 pm

Herein Tacoma Washington there is a independently owned station with the name shell on it. Bathrooms are disgusting. They don’t use cleaning solution they just take a wet mop and swish it around. No beverages, nothing to eat. People get paid to sit and do nothing. A.m. shift not accommodating. Owner doesn’t care and does not give lunches or breaks. The local seniors around there are the only customers that keep him in business and he takes their money for stupid stuff that doesn’t need to be done. The coffee shop in his parking lot that he rents out has Shady people working there, they let other people come dump their garbage in the big can period makes me wonder what was in those big black plastic bags that was not coffee cups. Those guys look pretty shady. The owner of that sells station needs to sell out and retire. He’s rude to people and always comes out and interrupts them when they’re talking. Machines don’t work either.


Xanta January 19, 2017 at 2:20 pm

I never been so disrespected in my life until today, walked in a Shell today on hilltop in Redding CA. As I was looking for drinks for my wife and kids the cashier yelled out at me in a very rude voice saying(TAKE YOUR HOODIE Off!!! At first I didn’t know who she was talking to until I noticed the lady that was in line was gone oh by the way she had a hoodie on too because it’s poring rain ☔️ right now, so I looked at her and she yelled at me again, to take off my hoodie, so I asked her why? And she said it was the LAW, then I question her why did she not tell the lady and kids to take there’s off, she told me I’m not going to ask a lady and her kids to take there hoodies off, so I told her that’s racial profiling, by this time she started cussing at me telling me to get the fu$k out, i was so shocked that a cashier will use that kind of language to a customer I was mind blown and told her not to talk to me like that, she said how am I going to prove it lol by this time I’m getting mad so I give her some choice words of my on. Oh yeah on top of that she called her boss and told him/her I came in there and fit the profile that’s why she asked me to take the hoodie off smh never knew I fit the profile lol long story short Never going there again #shellinredding her name is Alice KRCR News Channel 7KRON 4 NewsABC News


adella welch December 7, 2016 at 11:20 am

I emailed several weeks ago about the gast station on 36 Church Road Maple Shade NJ 08052 displaying 3 ripped and torn American flags.
I received a reply that it would be addressed but the flags are still out there- all ripped

Please have someone contact this owner and have the flags replaced or taken down.

tahnk you


Elsie Powell November 29, 2016 at 7:28 pm

I reside in Norfolk Va. I often go to the shell station on St.Pauls Boulevard,what a disgusting place,the women that work there or rude,ratchet,they stay on their cellphones,even when servicing customers, the store is in complete disarray and clustered…dirty doesn’t describe that place you call a business..I will never step foot in there again or no shell…you hire trash to handle customer service


esmeralda gutierrez ramon November 25, 2016 at 8:51 am

I stopped by Shell Gas Station located on Kurt Street and State Road 441 in Leesburg, FL on Sunday, Nov 20, 2016 approximately 2:30pm to get gas. A hispanic female cashier did not permit 3 cents discount with card because she said the entire network was down. I went to another shell gas station and a cashier there said they had no problems using network.


David Logan November 22, 2016 at 11:28 am

I stopped at the Shell station number 1072 Peachtree Industrial the bathrooms were so nasty made me gag I will never stop at the Shell station again that end it didn’t seem to give a damn


bruce tooker November 4, 2016 at 7:35 am

To whom it may concern: So, a Tennessee shell gas station had Trump signs up and you are taking your name down. I guess you are anti- Trump and do not believe in the first amendment. I will stop buying Shell gas. Bruce


James Hammond October 23, 2016 at 1:30 pm

I have been a loyal customer at the local Shell Station on 11th street in Niles Michigan for several years. Two weeks ago I filled up at pump 24 at this gas station as I did regularly that pump. I used my debit card for the transaction. There was a reader on that pump that stole my information. ( It was the first time I had used my card in 2 weeks.) This was on a Friday. When I went to my bank to do some business they said my account was overdrawn. I filed complaints on fraudulent transactions. Finally after 2 weeks things are completely straightened out. However even after letting the manager at this location know about this happening and I know her personally. I will never buy gas at a Shell Oil station again. I have bought gas form shell oil stations for over 30 years and use to work at one when I returned home from the US Navy. Never again will they get even a penny from me or anyone in my family or any of my relatives.


Scott October 17, 2016 at 10:52 am

While doing business with a SHELL station in San Luis Obispo, CA ( Madonna Shell) i was violently attacked, assaulted and battered .

Yet Shell has done nothing nor have they even returned any calls or emails



Figgin June 28, 2016 at 12:59 pm

Yes, the story right. I think about Friday the 24 of June close to midnight, seen an employee walk right out of the store uniform still on and looks like he assaulted a customer still in the vehicle, then just walk back in like nothing happen. So the customer he just help call the police, they arrive and they do what they do. But so on few days later headed back through there the same employee that did the assaulting was still working there. Now. I’m speaking for all loyal customers and family’s out there, would you feel safe now? This incident happen on US-160,Kayenta, Az 86033. I thought Shell had standard’s, plus I’m sure there other people out there that need a job and would respect the Shell name. I would advise corporate to look into this. I’m sure there’s a police report about it and the gas station should have one in there file too. Also if I were management there I would have fired the employee unless they too have bad managers. So that’s the story. Hope something happens to the employee before it happens to someone else. A concerned customer. SAFETY for the loyal customer’s.


Loree June 14, 2016 at 12:19 pm

This is absolutely THE worst job I have ever had. No management…..The employees are insufferable stealing cash, food gas and customers money. I reported these issues and not one thing was done. I still had to work with people who show up just to do nothing but take advantage. I walked out yesterday after being there 6 hours with no break. My co worker left early and the other was late. This is a minute issue compared to the rest of the problems. Ants…rats and lazy employees to name a few. PLEASE INVESTIGATE THIS FRANCHISE!!!!


anonymously June 12, 2016 at 5:23 pm

Shell mart in Stanton KY is one of the worst places ever I’ve seen for saleing drug paraphernalia they sale the crack pipes the marijuana pipes and bubblers and also the bongs. Oh might I add the baggies to sale the drugs in. If it’s not out and in the cabinets it’s all under the counter. I was behind a customer yesterday waiting in line when they pulled a box of pipes out for them to look at. I will no longer shop at this shell mart it’s horrible and the owner I’m guessing is so rude and disrespectful
200 south main street Stanton ky


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Lisa May 10, 2016 at 1:55 pm

I am not writing as a customer. I am writing as the finance’ of an owner of a Shell Station in Gulf Breeze Florida, that works 7 days along side of him. Neither of us has received a paycheck yet after reopening the doors to this business almost 7 months ago, because we are working so hard to give back to our community that wants to see us be successful, that want t be a contributing factor to watching us make the best of the American Dream! I was a college student, studying law and had no choice but to withdraw from my studies in order to give this business my all. We both work long hours and have been struggling to make this great American Dream work. We have not been able to get a loan, in order to fill up our store. We have contacted Governor Scott’s Office and they were kind enough to send us links and information for a lot of avenues that would have been able to help us. We have contacted several of the given links, only to continuously be let down. Our pumps have been a huge issue from day one, even after and getting the gas company to deliver gas to us has been as painful as getting a root canal. I look at convenience store employees with a new found respect. It amazes me how rude people can be, just because I am standing behind a counter, wearing a Shell shirt. Although our customer base consists of mostly repeat, friendly customer’s, on certain days we get so beat up with verbally abusive, hurtful words that I personally want to walk away from this at least a few times a week. My children all go to school here. They help here when their not busy with middle and high school life and sports, etc. A lot of our Shell customer’s come in for our well known V-Power gas for their high dollar vehicles and we still believing in personally greeting our customers and pumping gas for the disabled and our senior citizen customers. We serve Philly cheese steaks, Hershey’s Ice Cream and are the #1 Uhaul dealer in the Panhandle. We recently found out that we are #8 in our entire Nation. I want to continue to believe that the American Dream is still ALIVE and as long as we continue to stay optimistic, we have the capability to be here in our community for a long time. We would LOVE to have an official Shell Representative contact us, to perhaps help to guide us along the way in being successful. We do not want to think that we are only in this to make the rich richer.


Lisa May 10, 2016 at 1:59 pm

Sorry, I did not realize that I was replying to your post! Oh dear……


Christian April 9, 2016 at 6:35 pm

I‘ve been a loyal customer of the Shell gas station located at 4750 W. Rosecrans Ave. Hawthorne, CA 90250 for over 6 years, on 3/31/2016 I went to fill up my tank, which I normally do here at least twice a week , since I drive a lot for work, this time the pump card reader didn’t work and I had to go up to the cashier whose name is Alberto Latorre. I’ve always tried to avoid this gentleman because a bad experience I already had asking him for air to pump my tires when he yelled telling me that the pump was already working when it wasn’t. This time I asked to fill up the tank, he asked me for the exact amount on which I answered I don’t know the exact number that’s when he said “I don’t care, I want the amount” with his bad attitude as usual, I told him it wasn’t necessary to have such a bad attitude, and again he replied “I don’t care”, after this I should I left this gas station but I decided to move my car to another pump where again the card reader didn’t work, so I had to deal again with this gentleman, I asked him for $30 on gas, I gave him my card and he throws it back at me telling me that I had to swipe it even after him doing what it seemed a swipe on his screen, I told him I was going to complain about his work and I left without signing the receipt and he yells at me saying that I have to sign, again I told him I was going to complain for his customer service and he replied saying “I said please” which he never did.
Is amazing that being a loyal customer you have to take this people attitudes and take some of my time to write this complain to you,attach my receipt and also , is not surprising to see in Yelp the same complain at the same station made by a customer called Wesley C. which I took the time to attach.


Kwaneisha March 24, 2016 at 8:55 am

Everyone needs to boycott is a horrible station, the people are always rude,i am making a police report. I asked for $10 in gas after being told i could use debit. He swiped the card and said its debit. I said no and he didnt pump. He didnt pump my gas no reciept but withheld 75 on my card. That is theft. After 2 hours and the police coming and the manager being rude. He decides to give me 75 in cash and take all my info. I told him when the charge clears i will bring the money. Its a prepaid card so it takes time. Nothing i can do. He only gave me 75 because he was going to make report for theft. Now he is calling and harassing me and threatening me about the 75. How dare he. So i made complaint with shell and now im going to make report.


onlymylifematters March 23, 2016 at 4:10 pm

I went to the shell station down the road from me and it is now owned by middle eastern people. I was shopping when a person of middle eastern descent that was stocking the shelves looked at me, staring and started chanting in Arabic. His eyes never left mine. Very disrespectful. Can’t stand people of such. Have not stepped foot in that building since. Now, to narc them out to the top peeps.


Deb Landis January 29, 2016 at 11:21 am

Same thing happened to me. I went to swipe my card at the gas pumps
and it declined my card and put a hold on $75. , all the money i had in
my account. I will be moving forward with a Lawsuit, these people are
thieves and i am pissed!!!!


Keith January 7, 2016 at 12:05 am

Location : Shell at 1400 Double Churches Rd, Columbus, GA 31904
I paid at the pump with my card and only pumped $10.00 (about 5 minutes to pump) in gas because the pumps here are always so slow . Walked inside a bought two drinks for $2 and paid again with my card . My card was charged a HOLD of $85.00 for the $10 in gas and another $85.00 for the $2 in drinks ( $170.00 Hold to cover my $12 I actually spent ) . I live 1 mile from this store and my card billing address is 1 mile from this store . I have been to this store 100″s of times and used this exact card 99% of the time and never a problem . This could have caused someone big problems if that money was needed .
I’m not Out-Of-Town you know ! I don’t really understand the process of holding $170 to cover you butt on my purchase . If I don’t have the $12 I actually spent then why would you think I would have $170 . Not Good Business ! I will stay away from this store and it’s reckless use of my hard earned money !


JACKIE Fox October 18, 2015 at 4:46 am

Never new Cenex was Shell. Dumb me. When I worked for a Zip Trip in Park City Montana,which is a CHS spin off of Shell Oil, I had to work the day of my granddaughters funeral. Also when my manager had healthy granddaughter she took week off. Not a friendly company. CEO should be ashamed of his management, and there assistants


Tiffany cook September 19, 2015 at 12:56 pm

EVerytime I go into the shell gas station the owner and the worker is rude. I will never use that shell gas station again. I asked him for his corporate number and he flat out refused to give me the number. This location is in Huffman, Texas on 1960 East.


Karen R. August 30, 2015 at 1:23 pm

I have read A LOT of issues everyone are sharing and i agree with all of you. BUT WHATMAKES ME EVEN ANGRIER, A MOVIE CALLED ” BLACK NOVEMBER”! Also check out the DoXXXXentary! TRUE STORY AND UNBELIEVABLE! U think we’re having it bad. See where Shell drills to get there OIL FROM and bring to the USA! Let me know what u think after you see the movie!!!


Jason dame July 9, 2015 at 12:53 pm

I’ve visited the gas station on gunn highway and tarpon avenue in odessa florida I went there for lunch and got a hot dog and a sausage off the roller tray I got the worst food poisoning I’ve ever had in my life it took me 6 days to recover I missed the 4th of July with my family as I spent it in the hospital… when I called the store talk to employee Drew had knowledge of the problem from what he said was first hand experience.. but no managers would return my phone calls I called the corporate office today but have not heard back from Peter Voser…I suffered for 6 days I missed two days of work I got a large hospital bill I had prescription drugs that I had to be paid for I miss the 4th of July fireworks with my family. the food poisoning was so bad I would call it a near death experience as I had to catch a cab to the hospital because I was too weak to drive myself…I


deanise myrick July 5, 2015 at 12:07 am

I recently worked at store #140 in orlando florida.i didnt have a problem with this store at first but then i noticed things getting worse.first the store has had several owners…odd? The plumbing wasnt working in bathroom or back room.couldnt do boiled peanuts because no sink or running water to clean them.there was at least three rat traps in store.drain flies everywhere.rat droppings falling out of ceiling.drunks hanging out in parking lot or sleeping in parking lot.graffiti all over side of building.female workers made to work nights alone.underage worker saleing alcohol.pumps and register always going down.wasp nest everywhere.water line busted.operations manager very rude.


Kerry April 16, 2015 at 2:59 pm

My daughter was working at the Shell station at 7441 Parklane RD Columbia, SC 29223 as a cashier. She quit her job and was told by the owner that she had to pay a monetary penalty for quitting and he would not pay her for her last two weeks. This is not legal as she should be paid for the two weeks she worked as she earned that pay.


theresa February 25, 2015 at 6:50 pm

The closest place by my house to buy my cigarettes at is one of your Shell gas stations located at 7671 foothill blvd, Tujunga, ca 91042. Being that I am a smoker, I regularly get all kinds of coupons from Marlboro which I in turn use to help offset the cost of every single pack or carton of cigarettes that I buy. The problem is and has been that the cashier at my neighborhood Shell gas station located at 7671 foothill blvd, Tujunga, ca 91042, has never accepted any of my coupons and always tells me that they don’t take coupons of any kind. Today I decided to go on the website and I found that, by using your zip code, Marlboro will give you a list of the participating retailers near your home where you can redeem your Marlboro coupons at. Well, to my amazement, my neighborhood Shell gas station located at 7671 foothill blvd, Tujunga, ca 91042 was first on that list! I was so in shock that I immediately called Marlboro and told them what was happening. According to Marlboro, they will be visiting the shell location to find out why they are not taking the coupons. i guess my question to Shell is.. do you accept coupons at all your gas stations or is it up to the individual location to decide whether they will accept them? What I know for sure is that smokers are receiving a tremendous amount of coupons right now and they need to be able to use them so, I suggest you start accepting them or figure out where the disconnect is because, if not, your cigarette sales are sure to go down. Hopefully, Marlboro can figure out what the problem is too or just take your gas station(s) off their list of participating, coupon accepting, retailers.


Ertha Baptiste December 5, 2014 at 4:01 pm

In a cynical world it is rare to find a person who exemplifies “customer service” and satisfaction like Mr. Duarte Silvio.”
My letter is to first explain how Mr. Duarte came to my assistance while traveling through CT and second to recommend him as a candidate for advancement in your organization.
The following are the details:
On November 25, I was traveling to NY with my two kids. There was an overheating odor in my car. I got off the freeway because the hazard light was on, the dashboard displayed “low oil pressure”, “no coolant” and the car could barely accelerate.
I got off the freeway and drove to the closest service station. I got to the mini-mart and asked a young lady at the desk if they carry anti-freeze. I had no idea where to pour the anti-freeze. Mr. Duarte walked by and overheard the conversation. I explained the situation to him. He quickly came to the car, poured the antifreeze, poured oil and re-clamped the hose to make sure I will make it safely with my two young boys to NY.
On a cold wintry day Mr. Duarte was an angel to me, “A Thanksgiving angel to say the least.” He only requested that I pay for the clamp, the bottles of antifreeze and the oil. The cashier assisted me and he walked away. I immediately thanked him for his genuine kindness and his excellent, excellent customer service.
Mr. Duarte is an exemplary employee. My family and I gave thanks for him (and his family) many times on Thanksgiving Day. I will always remember his kindness.
In your future travels -SURPRISE HIM -feel free to get off at Exit 5, stop by the Shell service station mini-mart and ask for Mr. Silvio Duarte, “an angel in disguise.”

Shell (Mini Mart)
1429 E. Putnam Avenue
Old Greenwich CT 06870


(A loyal customer moving forward”


Susan November 28, 2014 at 1:54 pm

I last used my Shell credit card at the local Shell station in my town in January of 2014. At that time, and continuing to this day, the price for gas is 10 cents per gallon less for cash purchase. If you have a Shell credit card, you pay 10 cents more. Hmmmmm.

I have been a customer, with a Shell credit card, for 43 years. When I questioned the owner about the policy, he stated that “…cash was the only way to get the 10 cent discount.” “But I have a Shell card.” “Sorry!” he said. I do not feel comfortable carrying cash, and I pay off my bill every month completely.

Well, it is 11 months later, and no purchases. I received, in the mail, two new cards to register, so I did. Then I contacted a Shell telephone assistant regarding their policy for gas pricing. She transferred me to headquarters, and I was told each station is owner operated, so they can essentially charge what they please.

After hearing that, I felt I no longer need Shell Gasoline for my automotive needs. My
decision was to terminate the account. 45 YEARS! I am off to another station, who needs to carry a worthless card in my wallet.


Sam November 18, 2014 at 9:29 pm

On Tuesday November 18th, 2014 took car to the Shell Station in Aspen Hill, MD. Problem was defogger system not working inside vehicle. Left car to be checked out by mechanic in garage. Was not told by owner of the station that there would be a $50.00 diagnostic fee. The mechanic could not even tell me exactly what the problem was except to say that it must be something electrical. Yet I still had to pay the $50.00 fee, $54.77 including shop fee to be exact. A great way to piss away $54.77, go visit the Shell Station In Aspen Hill, MD.
Aspen Hill Shell
4001 Aspen Hill Road
Silver Spring, MD 20906
James (J.R.) Rosenberger


sue November 10, 2014 at 10:22 am

On 10/16/14 pumped gas at Shell station 3021 Plainfield Rd Joliet IL. The pump never shut off and it spilled 3-4 gallons on the pavement and over my good shoes. Tried to tell the attendant and he said come back tonight. I don’t live close. Called the 800 number 3-4 times. Every time I am told we escalated the call and someone will contact you, no progress. Station phone number just has a busy signal. They must take the phone off so they don’t have to talk to customers. Filed complaint with Illinois States attorney for Senior fraud. I want the gas spillled credited to my account and a new pair of shoes!!!!!


kenny October 23, 2014 at 1:57 am

I wrote this before on the 20th 2014, I told you about the ass. manger what he Is doing to me for no reason. period he Is arse-hole. to me i don’t like writing this kind of thing’s I bought a alcohol drink. he refuese to seel It to me, what Is the he thought I was drunk I WAS NOT DRUNK PERIOD, THAT IS A DISCRIMATION. PERIOD. I’M SHY PERSON I HATE WRITING THIS TO YOU. SO THAT MEANS SENSTIVE, MOTIONAL ALSO. He also made me uncomfortable to, buy starring at me, that I don’t like to be stared at period. Than I stared at his name tag. Than I looked at my right side. that when it happends, He discrimantede me. all I was doing being me also looking outside. Than I wanted to see his name Is THAN HE TOLD ME TO GET OUT, AS A HOSTILE WAY THAN THERE WAS A CUSTOMER I HAVE NO IDEA HE HEARD OR SAW, EVERYTHING???? SO I REPEAT HE IS THE WORST ASS. MANGER I EVER EXPIRENCE WITH, AND I EVER SEEN TO.


kenny October 21, 2014 at 3:42 am



kenny October 21, 2014 at 3:34 am

Here in WAshington state, there is a ass. manger who alway’s DISCRIMANTE me who I’m It alway’s happend’s. when ever I go In there I also called coorprate about this issue before. She would look in too It. but it didn’t happened one single bit. This is the second time have happend, the first time like said before I called, know this time I’M on here writing this. oh before I forget hes name Is sam he IS the ass. manger. also a customer almost saw everything, and heard everything. This happened 5.25p.m on monday the 20th. Is that how ass. manger’s who work at shell? who act like that, treating customer’s like that. Or employees too. customers’ will not come bac to that station again. I’M SENSTIVE, MOTIONAL, SHY PERSON. Aaparentealy who ever I talked about this Issue, to corprate office when I called to the who worked, she didn’t do her job right. This ass. manger who works at the shell down here. This Sam as the ass. manger he will keep doing over……..over so on. period SO FROM AL THIS HE IS A CRUDE, TABOO. PERSON PERIOD.


sheamus October 5, 2014 at 5:47 am

I was at shell on 91st and northern in Peoria az filling my five gallon water jug with the water dispensing machine and a scraggly biker looking guy says I’m watching you, its 230 in the morning and I’m the owner. Ya well I’m a loyal customer and your an asshole. F**k you


Eric August 16, 2014 at 10:40 pm

I was just at your gas station in worth Illinois I’ve been there lots of times with no problem today I had got a pint of liquor they did not give me a proof of purchase I got home an discovered the bottle had been already opened they would not refund me or switch out the bottle so needless to say I am angry an will never go back to any shell gas station ever again.


bonnie August 13, 2014 at 12:55 am

on vacation we pulled into a Shell gas station believing they had a good name. (we will never make that mistake again! ) their advertised price was $3.39 but we were charged $3.49 a gallon. i went to use the bathroom and i could smell it at-least 6 feet before i got to the door. it was filthy!!!! i have never seen such a filthy bathroom! i did not use it and told the owner about it. that was a joke.
lesson learned! we will NEVER stop at a Shell station again! we are old enough to remember when Shell service stations truly gave cheerful service.washed windows checked oil and tire pressure. wow- how far the mighty have fallen.


Peter herzog August 10, 2014 at 10:59 pm

We live in Minnesota and would like to send shell gas cards to aur sister in Prescott az. Will there be a problem using these cards there. We called a station there and they said they would not honor out of area cards thanks for reply


Richard July 31, 2014 at 6:13 pm

Shell branded station located at 13542 west highway 290, Dripping Springs, Tx 78737 is a rip off. Road sign today showed regular gas for $ 3. 299 per gallon. Pump purchase price was 3.359. Deceptive trade. Phone call to phone # on back of Shell Credit care (1-800-331-3703) lead to 27 minutes of punching bottons until finally speaking with a loud and rude individual who was NO help. He stated this station was a franchise operation and shell had no control over trade at this station – even though it is a Branded Shell station ??????
All I wanted was 66 cents credited to my account – the difference on a $32.00 purchase between the pump price and the posted price. Refused to do it. So, for 66 cents Shell has lost a 20 + year customer for good and I will now file a deceptive trade complaint with the Texas Attorney General for deceptive trade.
Hope your satisfied Shell !


V Guilds July 19, 2014 at 11:36 pm

We stopped at the Shell in Easley, SC on Brushy Creek Rd.. The owner is SO rude. Our receipts have not been coming out of machine. When I ask them to open box & get receipts there are numerous receipts for the names of the customers & last digits of card. Truly a violation of the Hipaa Practice. I have asked them to remove named from receipts. They never do. We stopped today & asked them to get our receipt & told my husband to go elsewhere for gas because we are the only ones that complain. I guess no one else cares that their private is on those receipts. As of today, we NO longer will do business with ANY Shell Stations. There are other companies who care about their customers . As far the Corporate side of this, I called twice in 2 years to complain about this. I was told it was the individual gas station that had to change this. That owner told me that it was coming from Corporate. I spend $200-$300 a month but you will not see me there again.


Fred Barber July 2, 2014 at 6:03 pm

Dear Sir: I live in Redding, CA and I’m trying to find an American owned gas station as I’m plenty tired of supporting the Muslims in this Country. I don’t care they passed a history test…. That don’t make them American in my eye’s. Their doctrine is DEATH to the Americans and Jews. I’m done supporting their businesses.

Is there a Shell gas station owned and operated by a true American, born and raised here in America. That is who I’d prefer to do business with.

Fred Barber.


Brooke Huber June 26, 2014 at 7:49 pm

At your location off Placentia Ave. and 19th St. In Costa Mesa Ca at appt. 4:30pm, your employee Jose (according to his name tag) was not only extremely rude, but actually threatened bodily harm to my fiancé Robert Treher. I was simply attempting to make a purchase and received the most appalling customer service in my life. Please contact me by phone at (714)788-9134 or Robert at (562)331-2925. I will keep leaving messages until I am heard and action is taken. In addition, I was not offered or given a receipt or proof of purchase.


joseph tate June 23, 2014 at 2:27 am



joseph tate June 21, 2014 at 4:03 am



joseph tate June 21, 2014 at 2:41 am

He would not give me a receipt nor the other pack of cigarettes t
that were on sale 2 for 1 (priced for $3.89) l didn’t want to create a seen in front of other customers cause two wrongs wouldn’t make it right. I NEED YOUR HELP PLEASE. It’s not so much the money verses the principle Thank You!!!
Shell gas station: 435 46thAve N.Nashville, Tn 4601 Alabama Ave adjacent to the interstate

Page 2 of 2


joseph tate June 21, 2014 at 2:15 am

Wed after midnight 18 Jun 14 i was short changed by a man very mean and evil person ob the late shift. I asked fot a pack of Newport nonmenthol 100 cigarettes gave him a $20 bill he short changed or shall i say he overcharged me for a purchase price listed $3.89 for 1pk the price ge charged was $5.40. Tried to cordially inform him of the error. All hell and satin came out of him. He told me that rhe cigarettes were 2 for 1 but he wouldn’t fix the over charge nor give me the other pack (2/1). Said he has ice running through his veins. Would not listen nor correct his error. That really hurt. Wish i knew his name. He has no business in customer service. He’s a poor representative of your company. I am a local in Nashville,Tn served this country un the U.S.Army in sales for 21yrs. never have i ran across anyone like this. He needs to be terminated or take a course in customer relations and a psych course in growth and human development. Get out of the business if u don’t know how to treat customers. I shoukd be compisated by Shell for this rude deliberate error. Your response and attention to this matter is greatly appreciated. Shell station 435 46th Ave.N, Nashvilke Tn. 4601 Alabama Ave by the interstate.


Diana Ochoa June 13, 2014 at 9:23 pm

Ive always used shell to get gas and shop. All the stores have been great and let us use the bathroom when purchasing items at store. I have a complain that I have purchased gas and items at store and the location im going to give always has bathroom locked and says that the manager doesn’t permit no one to use the bathroom after 8 pm and at other different times. Can someone from corporate office investigate this. Why is it at 7604 East Frwy Houston texas 77029 doesn’t allow anyone to use the bathroom..


John Fincher June 10, 2014 at 7:42 pm

We are retired and always buy shell gas and also when we travel. We were going thru Ocala Fl today and stopped in one of your stations. Address 3801 NW Blitchdon Rd, Ocala Fl. The sign was 3.59 so we stopped and I used my credit card. Not a shell credit card. After I already had. 29.88 Inoticed a small note that read if you use anything other than cash or shell credit card you will pay 3.88. I stopped and also told the person next to me and he stopped. We could not believe shell could be so misleading. We also told the the person behind us and he didn’t know. So very misleading. We will not be buying shell gas again!


Mrs. Barnett June 8, 2014 at 1:01 pm

Good Morning,
I have to register a complaint about your station at 2075 W Ruthrauff Rd Tucson, AZ. The girl that was on duty at 10am Saturday June 7th is a smart ass little person. I just picked up some groceries and was going to get some gas for the coming week. I pulled up to the first pump and when I tried to get pump to work all it would read is see attendant. Thinking it was the pump I back up to the next pump and when I tried to get this one to work I got the exact same message, see attendant. So I went inside and ask why the pumps are all saying see attendant and she said because the system just went down and it will not take debit but will take credit. So I ask if there is a option to select credit and she said yes. I returned to the pump and gave it 3 more tries and all I would get is see attendant. So I go back into the sore tell her that the pump does not give me an option to select credit and she says she will help me in a few minutes and she waits on the people that are in the store. Then she says lets me reset the computer and she pushes some button a couple of times then she goes out the door and just lets it shut in my face instead of holding the door as I depart a paying customer. Then we get to the pump and she bring up a screen that was Not there the several times before while I was trying to get gas, and I say to her that the screen was not blank there and because she reset the damn computer it is now working and why in the hell did she make me while all this while, why could she not just reset the blank computer when I first went into the store. Then she said I have the right to refuse anyone service because I was cursing at her, but by this time I am pissed and if she would have reset the computer the first time I would have been long gone by now. So I told her when she said she can refuse service to anyone that is fine I don’t need to buy gas here and she went inside and I left. I love shell gas and most of the time the people that work at the stores but this little girl should not be working anywhere there is customers she needs to satisfy. What has happened to this country? It use to be the customer is Always Right and not it is f you if you don’t like it go somewhere else! Is that the message I am to take away from this experience and find another gas company to do my business with along with my friends and my family? If so just let me know. Thanks you for your time.


Mary Bernazzani May 29, 2014 at 9:55 am

I also will NEVER visit a Shell station for gas again!! I received a 25.00 Gift card a month ago , have gone to numerous Shell stations in Mass.,They tell me the card is invalid.It is not , I called the 800 # on the back and every one says it has a 25.00 balance. It won’t work,the Gift card reps. have told me to go to any Shell Sta. & have the employee call the 800# ,not one employee will cooperate , very rude , don’t speak English .I am reporting this issue to the BBB maybe then I will get my $ back or the gas owed to me ! Very poor customer service, they just don’t care!!! BEWARE OF SHELL


Kim Robinson May 20, 2014 at 12:22 pm

I went to a Shell Gas Station in Kenilworth, NJ… the attendant was told him $10 in my daughter car 3 times and proceded to fill up the car. Then the attendant insisted I told him to fill up. At that point I told him to call someone. After the police arrived I explained to him that I told him 3 times I had 2 witnesses and now I’m out of $33 if I did not have the money who knows what would have happen. I am very discourage that you can not go to the gas station with out a scam. I have had enough after 3 incidents. I want either my refund or credit for gas. I will not be taken advance of anymore. If my daugther was the one and did not have the money it could have been worst.


Aaron May 9, 2014 at 3:35 pm

My credit card number was stolen and used at 15428 Warwick Blvd, Newport News VA, 23608. The thief used the number without physically having the card and the cashier accepted the number written on a piece of paper. This has happen two seperate times where my credit card has gotton compromised and the cashier accepted the credit card number without the physical credit card. The cashier or cashiers at this Shell station is not concerned about identy.


Mary Bernazzani May 29, 2014 at 9:58 am

The employees at Shell stations do not care about any issues ,fruitless to even ask


Debra Lewis April 23, 2014 at 3:43 pm

I will never ever buy gas at Shell Gas Station again. I purchased $25.00 of gas with my debit card and was charged a additional $90.00. What a sheme from a big corporation.
I swiped my debit card and put my pin number into the payment system. The next day, I check my checking acccount and notice additional $90.00 had been charged to my account. I called corporate,and spoken with a man that; I could see, english was not his first language. No disrespect!!!! NEVER EVER AGAIN SHELL GAS!!!!!!!!!!!!!!!!!!!!!


Dianna February 27, 2014 at 3:24 pm

I will never stop for gas at a Shell station again for the rest of my life after what happened on Wed., Feb. 27, 2014. Especially at the station Silver Spray Car Wash and Service on Port Washington Road in Mequon WI. The owner’s name is Patrick, I found out.
I am on Social Security Disability and have a small part time job out of my home. So when I get a paycheck, it’s used for bills and groceries for myself and my dog.
After making a trip to my orthopedic doctor in Mequon, WI, I decided to stop at the nearest gas station on my way home to get some gas. I was low.
So I stopped at Silver Spray Car Wash and Service on Port Washington Road and at the pump swiped my DEBIT card and put my PIN number into the station’s payment system. I don’t use credit cards.
I grabbed the gas nozzle with one hand and then tried to take off the gas cap to insert the nozzle. The cap wouldn’t budge. I needed both hands. So I put nozzle back into the tank entry port and managed to get the cap loose. Freezing cold here and very windy.
Then only to find out I had to swipe my debit card etc once again. My hand felt frozen already.
I bought $20.83 on my DEBIT card, and drove home.
Since my PT paycheck direct deposit had just arrived in the account, on Wednesday, Feb. 26, 2014, I needed to pay an overdue bill to my cable company so I could continue without interruption on my internet-based PT job.
Then I checked my checking account and found to my surprise it was $90 shorter than I knew it was supposed to be. I looked at account activity and saw the $90 charge from Silver Spring Carwash and Service. I was furious. I figured it had to be an authorization charge some gas stations pursued years and years ago when the economy was even in worse shape for possible runoffs. But I was furious. I have lived in Wisconsin in this area most of my life and NEVER, have been charged such a fee.
I called the station in anger and spoke with the owner, Patrick, and vented my anger, how could his station charge such an enormous fee, explained my situation and that I had used my DEBIT card and put in my PIN number to buy gas.
He didn’t even apologize. His heart was hard. I called my bank to see what the situation was with that charge, money I need desperately.
The bank said it should fall off, but I needed to pay 2 bills and get food.
You would think a company such as Shell who polluted our waters with gas spills years ago and is still worth at least $5.8 BILLION dollars could program their payment system to know the difference between credit and DEBIT cards. I don’t have credit cards.
I continued to vent at the owner, Patrick on my call and he did not even know the corporate location or number for SHELL. I could not believe a business man having a franchise wouldn’t know where his gas etc and corporate policies was located!
As said, I will never shop for gas at ANY SHELL station in any place in the world.
If that’s how they earn their money off of people who only use a debit card and that kind of $90 charge could have overdrawn me on another day and I would then be charged an overdraft fee! from the bank. I am appalled at SHELL’s inhumanity to man and their hardness of heart to take away my DEBIT card lifeline for at least TWO days!!!
SHELL you should be ashamed of your operation and the way you treat your customers – which I won’t be any more!


Carol March 17, 2014 at 8:13 pm

That is the problem that I found out bout. If u use ur card at the pump they put put a hold on it if u get $20.00 worth of gas. They can put a hold of $90.00. 2 stop that u have 2 go inside n give them ur card, then go outside n pump it. Plus if u go outside people can get a hold of ur numbers, n ur pin.


Frank September 19, 2015 at 1:50 am

All gas stations do this. Next time go in and pay for a specific amount of gas. All pumps have to authorize an amount, they don’t know how much you are going to buy.


Ashlee February 26, 2014 at 5:38 pm

Today I had such an uncomfortable and inappropriate experience at my local station. I live in NJ so there was gas attendant to pump my gas. I pulled up and asked for twenty dollars regular. The man asked me if I liked winter and I politely replied saying no. He then asked me if I was married, to which I said yes. He asked me do I like to have sex At night in the winter to stay warm. I said that was inappropriate And I just wanted the gas. He asked me again if I enjoyed having Sex with my husband. I ignored the question, waited to get my debit card back and took off. I was so disgusted by this man. I will tell everyone I know never to go to that particular station. I demand a response in this matter.!


Doreen Faust February 18, 2014 at 3:20 pm

Subject: Accident – Falling Ice – 2-18-14

I was at the “Shell Station at 775 W Dundee Rd., Wheeling, IL 60090″ @ 12:28:08 today 2-18-14.

Went inside to pay, got gal. windshield fluid, and 1 liter of Pepsi. Paid for it went to my car @ pump 12, bent over to put the windshield fluid and pop down on the ledge at the end of the pump and a Block of ice about 5” wide fell off the roof and smashed me in the back of the head. I went back in to tell the attendant what happened, I already had a lump going across the back of my head, my neck hurts, my bottom jaw hurts, my bottom teeth hit my top teeth went the ice hit. The attendant was dealing with 7-Up vender at the time. He asked if I need an ambulance, I was not bleeding mainly stunned, I said no just wanted you to know what happened and record it. Went back to my car to pump gas. When I was done I went back in to ask for a name and number to call if the pain got worse, he stated he texted a Carmen with what happened. He pulled a receipt tape wrote I number down took the next customer and was reluctant to give me a name to call. I left and drove back to work. My neck and jaw pain is worse and I have a splitting headache, I have tried to call the station twice to asked if there is paperwork to fill out or someone I could talk to but the attendant has hung up on me twice even when I told him how I was.


Oliver March 11, 2014 at 9:51 am

If you can’t get help at the station level then you take your complaint above his head and call corporate office. They make be franchised but since it has the name of Shell they will have to have something set up for stuff like this. Shell corporate will take you serious if the person there doesn’t!


Richard July 31, 2014 at 6:24 pm

Shell Corporate office does not give a damn about anything that happens at their “Branded” stations.


Maurice Jolly February 12, 2014 at 10:57 am

First of all this is a new incident. On top of the Obama noose incident that took place in Jacksonville, Fl. that I wrote you about, this incident took place about an hour and fifteen minutes ago. At a Shell station located at 5551 Century Blvd. Los Angeles, Ca. you have more racist practices going on. Now you’ll probably say that you’re not affiliated with this store either, however by them using the Shell name, that makes you affiliated with whoever owns that particular store. 
On Feb. 12, 2014 at 4:45am, the I went to the above mentioned store to purchase something to drink and take to work. Now 24hrs earlier at the same store, I went to the window to get something to drink also and the clerk told me he was closed. Mind you the store was lit up like a christmas tree and people were getting gas, but they’re closed. So this morning the clerk tells me he’s closed till 5am but he can get me what I want. (which he did not tell me yesterday) As he’s telling me this, there’s a white man getting coffee that obviously does not work there. Now how do I know this? Because I saw him come out of the store and get in his vehicle and leave. At this time another white man was let in the store and it still is not 5am yet. Then a few minutes later, I saw two asian ladies let in the store and still not 5am yet. But when a black man goes to purchase something from this store, they’re closed. FYI, the clerk was not white. He looked to be Mexican or Indian. So based on what I just went through plus your insensitivity toward the Black race in America, I am now forced to do something about it. This will not be the last you hear about this. You want to be a racist company and allow racist business practices used at stores with the Shell name, you go right ahead. Now I’ve got to do what I’ve got to do and you’re not going to like it. 
So in closing I’d like to say “to hell with you and your racist ass company”.


Oliver March 11, 2014 at 9:56 am

Could it be a comfortable level? You might scare him/her. Fear doesn’t take a skin color, it is just there and some can’t control it as other. Try and keep an open mind.


Jasmine gates February 8, 2014 at 12:30 pm

I just had a terrible experience at the shell gas station in Hyde park. I had to ask one of the 3 non busy clerks to assist me and was told ” I didn’t know you were ready” after standing patiently with 0customers before me. Two of the clerks were discussing daycare issues and eating spaghetti at the desk!unbelievable!!!!


Brooklynn Fischer November 18, 2013 at 7:18 pm

I would never recomend a shell. I worked for them there a disgusting company with horrible mangement. Try hiring people who don’t sexually harass your employees and sell weed on the job as a manager.


patricia stephenson November 16, 2013 at 12:51 pm

I stopped in the local shell today sat nov.16 around 12:30 p.m. As I do daily a couple times a day. I got my usual items and heard one male employee by the name joe talkin to another employee makin rude remarks and comments about an incident that happened a couple days back as I reached the counter to pay he starts running his mouth to me telling me he did appreciate something that was said he didn’t know which one said it but it was told to him a remark was made. All in all he was totally unprofessional as most of the employees atthis station are. BP is right across the street the employees there are nice and respectful and seem to enjoy their jobs in which they signed up for. So as for this shell station I would not recommend


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Just listed 4 acres 1 hour west of the N. N.C. Outer Banks off of US Hwy 64 (Edenton Exit 5540. Excellent site for truck stop, gas station, mini mart, fast food & more!.. Easily accessed & highly visible. More information go to


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