Schlotzsky's Corporate Office - Corporate Offices & Headquarters

Schlotzsky’s Corporate Office

How would you rate your experience with Schlotzsky's Deli ?

[Total: 5    Average: 1.6/5]

Schlotzsky's Deli Corporate Office Address

Schlotzsky's Deli, Inc.
5620 Glenridge Drive, NE
Atlanta, Georgia 30342

Contact Schlotzsky's Deli

Phone Number: (404) 255-3250
Fax Number: (404) 255-9356
Website: http://www.schlotzskys.com/
Email: Email Schlotzsky's Deli

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Kelly Roddy
CFO: Monte Jump
COO: Chuck Lyle

Schlotzsky's Deli History

Schlotzsky’s was founded in 1971 by Don and Dolores Dissman. The first location was in Austin, Texas, and the menu consisted of one sandwich, which could be altered slightly by removing or adding different meats.

From this one sandwich and one location, Schlotzsky’s has grown to more than 350 company owned and franchised locations throughout the U.S. In 2006, Schlotsky’s was purchased by Focus Brands. All Schlotzsky’s locations are being remodeled at this time to include brighter colors and updated menus.

Schlotzky’s offers a casual dining restaurant that serves a variety of sandwiches, pizzas, salads, pasta dishes, and wraps. The company has headquarters in Atlanta, Georgia.

{ 15 comments… read them below or add one }

J. Hicks October 20, 2017 at 2:40 pm

I was in Schlotzskys Deli today for Lunch. I ate in and as I was eating I noticed a heavier set Caucasian​ lady with a Schlotzskys hat at the register constantly chewing something. I’m not sure if it was gum or food but It is a restaurant and I’m certain She wouldn’t like her eating and chewing in front of the customer. However I didn’t understand this I’ll still be back but didn’t really need to see her chewing and chewing. At least the girls in the back were very friendly with wonderful attitudes and smiles!

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Ronald Rice September 29, 2017 at 2:41 pm

Tried to place a call in order to pick up at the Granbury TX location on Sep 28th. Called 8 times between 4:30 and 5:05. On the first call someone answered and told me to hold on. After 10 minutes waiting, I hung up and tried calling again. After 20 or so rings hung up and continued trying to call 6 more times. No one ever picked up. Finally gave up and called another restaurant. Very poor customer service. Last time I was there and picked up, did not have what I ordered when I got home. Will have to think hard about whether to go back or not, and I really like Schlotzsky’s sandwiches.

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Juan Casas September 21, 2017 at 12:41 pm

To whom it may concern,
I would like to make a formal complaint against the Manager of your Irving, Tx deli located near the intersection of Story Rd and Rochelle blvd. He would only give me the name Bo and nothing else. I am a Uber eats delivery driver in my spare time and today I received mssg to pick up 2 orders at this location. I waited patiently for almost 10 mins when Bo came out after I rang bell for service since this location had abs absolutley no one at register but a bell on counter. I was goig to simply ask how much longer it would take, but before I could he told me to leave and someone else could get it and to not come back. He then told me do you know how busy I am,which since I do not work there I told him I didn’t. He was trying to make it seem as if it was my fault he could not keep up with the buisness he was hired to manage. I explained to him that I am not just a delivery driver but a local resident and customer which I could prove. It was only then that he would only say his name was Bo. This man lacks the patience and ability to handle stressful situations such as today. I expect a call from him him to personally apologize in person and will not give up until he is held accountable and taught this lesson to make him a better manager. What he did today was a disservice and inconvenience to the customers I had waiting,and feel am helping your buisness grow through your Uber eats partnership.
Thank you for your time,
Juan B Casas 469-231-XXXX
P.S. – I believe this location has video that can help prove this situation happened as explained.

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Stuart mitchell August 7, 2017 at 1:01 pm

I visited the store in granbury Texas and ordered a large original..took it home and consumed one quarter of sandwich and while biting into the other quarter of sandwich realized that part of the plastic packaging had been left in the sandwich. Wow! This could have gotten lodged in my throat for it is not soft plastic but plastic with sharp edges and could have possibly cut my throat and mouth. While i was waiting on my sandwich the crew preparing this product seemed to be not focused on what they were doing. They were cutting up and making jokes and very unprofessional..so i had to stop dinner,drove back up to store and got another sandwich..the manager apologized and said “it was an honest mistake”. Mistakes are mistakes! He didn’t offer to refund my money , Just to give me another sandwich..oh and3 cookies and 2bags of chips i really didn’t want… Now o already had a terrible experience with product and wanted my money back..I guess he didn’t want to refund my money for it was more important than my satisfaction…been a fan for years but social media will learn of my experience and they can judge for themselves. Unfortunately for you a loyal customer is no longer that! If you visit a schlotzsys be aware of plastic!

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Debbie Minor July 25, 2017 at 9:18 pm

Called corporate about a month ago about the Hobbs, NM location. The location refused a coupon that was sent to me and embarrassed me. I was assured they would talk with the franchise owner and this would not happen again. Well guess what I did not go back but sent my daughter tonight. They refuses again and she was told they did not have to and did not care I had called corporate before. You need to get your stories straight.

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David Dobbins June 11, 2017 at 4:26 pm

My wife and I eat at the Schlotzskys in Hoover, AL a couple of times a month and have always had excellent service. However, we went there last Sunday and was told we would
have at least a 45 minute wait. We left. We went today and was told they were out of certain breads and meats. Plus if we order, it could take an hour. I talked to one guy that had been waiting 35 minutes for his order. As much as we love Schlotzsky sandwiches, we will not be back for a while. You really need to check your manager.

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Vivyan Garrard May 27, 2017 at 1:39 pm

First, I would like to say I have always been a huge fan of Schlotzky’s and after last weekend, I am even more of a fan! Let me explain. I agreed to co-host a baby shower last weekend stupidly forgetting it was High School graduation day for all of NWA. Every restaurant , fast food, & caterer I called was booked due to parties. A friend suggested Schlotzky’s, I wasn’t sure I would even try them because 1. Everyone else had turned me down & 2. I had no idea your Co. offered this type of service 9especially for a party of 30 or less)So……I went online, found local store in Rogers, AR. and placed order. To my surprise, the date was available the time I needed for pickup was available and there were several options. The website was easy to navigate as well. ⬅️Game changer for me if website is user UNfriendly.
Upon pickup, my son was greeted and handed the order only AFTER someone offered to carry it out for him😊 When he arrived home, all was intact as the packing was amazing (anyone with a 21 year old boy would know why I feared what the food would look like lol) like I said, packing was great, everything was perfect. Just. as. ordered! Thank you, I will definitley use/recommend Schlotskys catering again.
What I didn’t mention before was this baby shower was for my daughter, THANK YOU!!

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Shea Lee Pinkowski May 16, 2017 at 5:45 pm

Went to a “Grand Opening” for a new location in Webster, TX. There was a miscommunication regarding the promotion they had going on and I unknowingly bought a 6 pack of Cinnabon for my coworkers in my office, thinking that in doing so I would be getting a card for free Schlotzky’s for a year. Unfortunately the staff was untrained and did not let me know that I would be unable to receive that promotion before I made the purchase even though I asked. When I was (finally) made aware of the mistake I called asking for a manager to see if I could be given a refund for the cinnamon rolls as there was no point in me purchasing them at this point. Instead the manager suggested that I come back the same day later in the afternoon and pick up a card, which was acceptable to me. Later that day I call on my way to the location and ask for the same manager I spoke to only to be told that she was gone for the day. I tried explaining the situation, understanding that the same person wouldn’t be there all day, but the worker on the phone said that there was not a manager present that I could speak to and that they were unable to help me. I called several times and spoke to the same manager, every time the same thing happened, apparently this manager got off work at the same time that I did, so today I had to take an unpaid break from work to get this resolved. I assumed it could be fixed relatively quickly as I had called earlier today to verify that the manager I had been speaking to would be in the store at the time I would be able to stop by. When I got to the restaurant I asked to speak to the manager I had been speaking to. I was waiting for one hour before someone was able to speak to me and it was not the manager I had been speaking to because, as usual, she was not there. Even though I called to make sure she would be there. This manager continues to say that there is nothing she could do and that I must have made a mistake or that I wasn’t understanding the situation or what the other manager was saying before. I had made sure to not leave room for misunderstanding when I called the first time and every time consequently. after saying there was nothing to be done for my situation, this new manager walked away and into the kitchen where I could not follow. I left the restaurant and decided to call the store once more to see of there was someone I could speak to about what I was going through. The same manager I had spoken to in person answered the phone and asked me for my name and phone number so that she could call the other manager and ask what the other manager had to say. I gave her the information and went back to work as I had already wasted well over an hour and a half for nothing. Later I received a call from two numbers, one belonging to the store, the other unknown. I call the store back just to be told, again, that there was nothing they could do. I explained that this was unacceptable and that if there was nothing to be done about the situation that they should have told me as much in the beginning before I had invested all of this additional time attempting to be re-compensated for their mistake. The manager became belligerent and kept interrupting me saying there was nothing she could do. Until she hung up on me. Upset about wasting all this time I didn’t call back, as I felt it was pointless. I call the other unknown phone number, only to be answered by the same manager, sounding frustrated she said that I was calling her cell phone. I immediately start to apologize as I did not intend to call her cell phone while she was at work, even though she called me from an unknown number. She continues going on a tangent, ignoring my apologies, saying how she could do nothing to help me and that she “doesn’t have time for this!” at this point I am tired of speaking to her and hang up the phone, not wanting to hear her complain about me calling her, by mistake, on her cell phone. This is absolutely unacceptable. The situation was their fault to begin with and could have been fixed very easily by accepting my request for a refund that first day. I am so overwhelmed with how difficult this simple problem was made. Completely ruined the entire chain of restaurants for me! Which is a shame considering how much I enjoyed Schlotzsky’s before. Very disappointed with how they treat their clients, forcing them to go on a wild goose chase for something that should have been resolved quickly.

The cell phone I was called from is 713-419-XXXX and belonged to Mimi Pearson, who is the owner of the store,
and the Store’s Phone number is 281-204-9244

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Chesie April 27, 2017 at 1:11 pm

Called corporate office 3 1/2 weeks ago during business hours and no one ever called me back. Disappointed in the location’s management as well as corporate.

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Adolphus Mitchell March 21, 2017 at 10:35 am

When into the deli at 10 minutes to 8 before closing time period ordered my food and the young lady told me I had to take it outside to eat period even though there was customer sitting in there eating she told me I had to take mine out on the patio treating. I asked her was it a black say because everyone that was sitting in the restroom was white. I told her I was not going to sit down outside in 97 degree weather here in Phoenix Arizona and heat my food. It was 10 minutes before closing so I asked for my money to be returned. She told me she could not return my money and I could get it the next morning. I’m in Phoenix Arizona working on the founder for building project. I told her I would not get off until 6:30 in the evening she then said the money would be there when I got off period I returned to get the money at 6:45 and a woman at the counter said I don’t know if you ate or not I have to check with everybody that was here last night. It was very racially motivated. So I decided to file suit against that restaurant.

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Christine fleming March 17, 2017 at 1:48 pm

Went to schlotzsky store in wichita falls tx and went through the drive through and was there before closing time sat there for 15 min and when the 2 car left in front of us got there food no one answered us so pulled up to the window and the employees where eating food and they came to the window with mouth full and said they where close even though we sat there for 15 min before they where closed…called to day to complain and no one will answer the phone

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Mary March 12, 2017 at 3:35 pm

At Schlotzskys in Florence South Carolina, I personally saw the girl by the name of Jan or Jen digging in her rectum and resume fixing food. I will never again stop at this location.

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Mary Westbrook January 14, 2017 at 11:04 am

I visited a store on January 13, 2017 in Dallas, Texas, address: 3335 W. Wheatland Rd, #180, Dallas, Tx.75237. My family and I eat at Schlotzky’s quite regularly and I was extremely disappointed in the food, the service and the overall experience at this location. I ordered the pick 2, with chicken mac and cheese and tortilla soup, my son had a small deluxe original. I also ordered 2 drinks and a bag of chips. Upon receiving our meal , which took an unusually long time considering the store was not busy, the mac and cheese was dry and like warm. When I asked if I could get some extra sauce for the Mac and cheese he informed me that they didn’t have extra cheese sauce and would have to make a new one. I eat the Mac and cheese often because I really enjoy it. I was concerned also with the cleanliness of the dining room. Most of the tables were dirty and there was only 2 other patrons in the dining area. Whomever the young man was behind the counter was not very friendly and I felt very uncomfortable with his attitude. Being a small business owner I can can assure you I was appalled by his actions, or lack of action to ensure that what I had purchased was correct and edible. My son and I will not return to that store in the future even though we pass through there several times a month. Extremely disappointed at this time. I travel all over the state and even out of state retrieving cars from auctions and delivering them to car lots, this gives me the opportunity to eat at many different places and we choose Schlotzky’s more often than not. Please contact me by email or phone 254-226-XXXX. Thank you for your time.

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S Chek December 29, 2016 at 1:21 am

Please tell the Manager of your Scottsdale store to stop calling women patrons “Dear”. He does not know us. It’s disrepectful.

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Delisa Williams December 20, 2016 at 3:50 pm

I was previously a worker there and was wanting to know how I can change my address for my w2’s to get sent to my current address

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