Ruby Tuesday Corporate Office

Ruby Tuesday Corporate Office Address

Ruby Tuesday, Inc.
150 W Church Ave
Maryville, TN 37801

Contact Ruby Tuesday

Phone Number: (865) 379-5700
Fax Number: (865) 379-6826
Email: Email Ruby Tuesday


CEO: Samuel E. Beall III
CFO: Michael O. Moore
COO: Kimberly M. Grant

Ruby Tuesday History

The first Ruby Tuesday was opened in 1972 by Sandy Beall near the University of Tennessee at Knoxville campus.  The chain opened a new store every 9 months for the next 10 years.

In 1982, Beall sold the company to Morrison Inc. for $15 million.

By 1985, there were 35 locations.

In 1996, Morrison spun Ruby Tuesday off as its own division with headquarters in Mobile, Alabama.

In 1998, the Ruby Tuesday corporate office was moved from Mobile, AL to Maryville, TN.

The company currently operates 850+ locations worldwide.


{ 215 comments… read them below or add one }

Fred Rookstool January 28, 2015 at 7:12 pm

My wife and I eat at the North Platte Ne
Ruby Tuesdays a least 2 times a month, we always ask for our favorite waitress Bonnie. We went out for supper on 1/27 to your store, asked to be seatedin Bonnie’s section and the manager said she got the 2 previous tables and would not seat is thereso we left and to Appleebees. I guess your manager doesn’t need our business


joey January 25, 2015 at 4:25 pm


Just left Ruby Tuesday’s today January 25 at 4:15pm (rockville, md). Terrible terrible terrible…have been going there for years and that place has taken a turn for the worst. Condiment container lids had caked on stuff all around the cap when you opened it. The salad bar was missing 3-5 items that was not mentioned … The service was terrible and the sprite was flat. We will now look for another place to eat after this experience. The lady manager at the time could care less.


anthony lewis January 16, 2015 at 6:12 pm

I worked at the brentwood store in Tennessee.Very bad choice. joe k was my gm.To much promise NO result. I apply for an grill position but found myself washing dished, prepping, salads bar,and cooking all at the same time on the same day. Some day there would be 2 cooks for the entire kitchen on each shift. THey served pasta but they do not have a sauté station. So your pasta will be fried in the microwave.The broc,chicken pasta nuc. shrimp & grits nuc The orlean pasta nuc.Any pasta nuc.spinach dip,fondue,soup nuc.I oil is change once a week!!!!!!!. If you thank you getting aPRINE BURGER if theyout OF PRINEBURGER you get a reg burger.RUBY IS NOT A REAL RESTAURANT .THEY DO NOT CARE ABOUT THEIR CUSTOMER OR THEIR EMPLOYEE .It just not right.I been in this business for 35 years.Can not believe what I esen. STEAL have not got ALL OF MY $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$P.PAYCHECK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!COME on JOE do the right thing Anthony lewis


lacey kerns January 3, 2015 at 1:42 pm

Went to the Ruby Tuesday in Pottsville Pennsylvania and we all were very disgusted including the kids. First our rolled napkin had strands of hair in them and when telling the waitress no apology just a laugh saying that’s because we rolled them !!! Ugh !! Gross.. To top our visit the grill was not working and we came for Entrées and a good meal … This needs the attention of Corporate Headquarters and the Better Business Bureau !! It’s ridiculous and we will not be eating again at Ruby Tuesdays …


s. lusk January 2, 2015 at 7:45 pm

In gloucester. Va. If you wander why there is a waiting line at applebees and empty seats at your establidhment, just visit your establishment. Will be many months before we return.


s. lusk January 2, 2015 at 7:38 pm

On 1-1-15 my wife and went to the establishment in gloucester, va. Let tell about the food., my wife ordered steak med. And got it blood was coming out., the brocallia was cold. The backed potatoe was under cooked and cold. The biscuits eere do hard that it almost broke plate whrn drppped into plate. We go biscuits about half way through the meal. A very unpleasant experance.


kathy sullivan January 2, 2015 at 10:55 am

I live in Foley Al. And my whole family gos to Ruby Tues all the time…but on. New years eve we had the worst experience we have ever had !!! My boyfriend and i went and i ordered the seafood trio and he ordered the Ribeye dinner..when i finally got my Lobster i couldnt pry it out of the shell with the fork so i had to try and get it out with my fingers !!! It was very small and almost burnt ! The waitress asked if every thing was ok and so.i told her no that the Lobster was way over cooked.and she said let me get you another one that it wouldnt take but a few my boyfriend didnt want his meal..which he ordered his steak rare and it was medium and a very small steak.. well i waited at least 20mins for my lobster and by then he had finished his meal and i was so aggrevated i just asked for a to go box,cause i didnt want to eat it with my cold meal from waiting so long !! Oh and they did give me an extra lobster but what good was that ?… our new years eve meal was already ruined! !! And not one person even said they were sorry for our wait !!! Now we will think twice before we go there again !!!!!


Heather December 28, 2014 at 5:30 pm

While the food is decent, the service is absolutely appalling. We call in take out orders rather frequently and every time I have called I have been put on hold for at least 10 minutes. Then when they finally answer, they don’t take a name or a number or anything down. So when I get the the clifton park location, they either don’t have my food ready or they messed up the order. This has happened at least 5 times and none of which the manager has come out to apologize and we’ve been charged full price for everyrhing. No compensation for them wasting our time. I find this absolutely ridiculous. Horrific customer service and it shocks me how much this branch does not care about their customers. We will not be coming back.


Phil December 24, 2014 at 5:10 pm

I enjoy Pressed Cuban Sandwiches so was excited to see your “New” Pressed Cuban Sandwich on the menu. Really? The worst pulled pork I’ve ever eaten between two over-buttered pieces of Texas Toast? And what’s with the hamburger pickles? Couldn’t finish it. Take it off the menu.


scott bearden December 23, 2014 at 8:41 pm

I have never been treated with so much disrespect and unprofessionalism in my 52 years in this earth. On 12/23/14 at 8:29 pm I called tour location in Germantown Md to complain thay the four sampler that I bought to go did not have any of the sausages that come with the order. When I called a young woman answered and asked for my name and I just said a patrion and I wanted to speak to a manager.
When the manager came in could tell he was not in a good mood I asked for the name of the GM and he refused I asked again four times. By fourth I was upset and he got defensive and asked if I had been drinking to which I amd LDS and do not touch alcohol. He said what was the issue and I said I wish to speak to the GM since kept on interrupting me and saying I was rude to him and to the hostess for not giving my name. He cursed at me called me unprofessional statements that I would never say to a customer. I am extremely upset of hos action. No one should ever be treated like he treated me especially since I was calling to register a complaint that something was left out of my order.
I would like someone in senior management to reach out to me and serious think about having a manager like this person treat your clients
scott bearden


jon c December 20, 2014 at 7:46 pm

I was a customer at the Lebanon,TN restaurant on December 20th around 5 PM. I was waiting to give my order but noticed all of the servers were to busy watching a conversation going on in the corner of the dining area. I looked over to see what was going on and noticed a man and two women having a discussion. The man looked like he worked at the restaurant and was lecturing one of the women sitting with him. I over heard some of their discussion where he was berating and demeaning to this poor girl. She was visibly upset and shaking, possibly even crying, in front of guests and staff who were too busy snooping on the conversation. I think this is a poor way to manage a reataurant and a poor way to take care of your customers. To treat employees in such a public humiliating fashion is beyond unprofessional especially in front of customers trying to enjoy their meal. I will not go back to Ruby Tuesday and will not recommend my friends to either.


cindy December 18, 2014 at 1:35 pm

it was unfortunate that we went for lunch at Ruby Tuesdays.I don’t get out much with my daughter to have lunch. And she had her two little ones with her age 2…4. we ordered from the children’s menu for them. And hamburgers for us .the hamburgers were undone and greasy. The manager came over and wanted to make new ones. But you have a hard time waiting when you have little ones with you. The manager was very nice and polite. But I do think when you make an order it should come out of the kitchen the way you wanted it.we asked for medium well. It was raw in the Middle.people go out to lunch and have only a limited amount of time to eat so making a new hamburger is not the answer. The answer is do it right the first time. Plus she has 7 of the children in school and needs to get home for them.we only ate very little of the hamburger and boxed it.what a waste of time and moneyI don’t think I’ll ever go back.that was Palm Coast Florida…Palm Coast Parkway.or recommend this place to anyone.yes you’re happy you got our money and we got a very bad lunch.


Destiny December 14, 2014 at 8:38 pm

Hello, i would like to start out saying my name is Destiny. I recently accepted a job offer at the Ruby Tuesdays in Brentwood TN. When i had my interview with Joe everything went fine EXCEPT he didnt have any dresscode paperwork to give me so that i would be able to know what to wear instead he says just look at this server a PLAIN COLORED SHIRT NOT BLACK OR WHITE, dark denim, black belt, and def non slip shoes. Upon accepting i went in on Tuesday this previous week for orientation when i arrived the computer was having issues and i was told i would have to come back again, that was fine seeing as i was SO EXCITED about my new server job. Well when i finally went back sat i started my training in a BRIGHT blue shirt. No one said a word about the color, i worked what i consider my BUTT off i was running orders, taking drink orders, checking up on tables, cleaning tables, and also rolled probably 80-100 silverware because the whole restaurant was out on my FIRST TRAINING NIGHT i was BEYOND excited EVEN though i had to miss the marvel superhero show for training i was fine not taking my son so i could start my new server job and EVEN though i would be driving from Mount Juliet to Brentwood everytime. Everyone was nice i felt like i was in a welcoming place the manager on duty was Nick hes AWESOME!!!! So he asked me to come back this morning Sunday Dec 14th at 1030 in the morning for my second day of training i was SO EXCITED. So after my hour long drive to rubys i walk in and Joe K. was manager that morning im guessing, he says Destiny i need to have a word with u and points toward the office so i started to head in he says your shirt is WAY to bright. I reply Ohh noone said anything last night when i was wearing a BRIGHT shirt also, he says well im sorry Nick did not inform you of the dress code so then i reply well it was not just him you didnt have any papers to inform me of the dress code to be worn so he says well you have to go home and change then come back, its PUZZLED me thaT NOT only did he actually expect me to drive a hour home and hour back but also because HE and HIS team didnt inform me he STILL expected me to go home and change and insisted that i must do so asap with arms crossed in a demanding demeanor. And not ONLY that but instead of calling me in the office he does so infront of the WHOLE kitchen which let me know he is ALL about his authority. But most importantly instead of saying well you should of worn a darker shirt instead of that and make sure it does not happen again esp since WE didn’t inform you well enough or because your still training it will be ok for your 4 hour shift today he sends me home to come back yet AGAIN because of a error on THEIR fault also AGAIN THEIR FAULT. Needless to say I will NOT be returning to rubys to work. And i think its pathetic and ridiculous that because of your manager Joe K who has short man syndrome and has a stick up his ass that you will continue to lose HARD working servers who actually care and WANT to work and make the customers happy. On the other hand Nick is great and SHOULD be the restaurant manager because hes a AWESOME person and he WILL go far in life with the heart and attitude he has. Thanks for the opportunity and the time just thought someone should know how disrespectful and pathetic Joseph K at Brentwood TN is. He will NEVER have smiling positive happy servers who LOVE the people/customers he will continue to have sloppy hateful people who look like they cant stand their jobs mopping around and he will continue to have a high turnover rate because hes SO shitty . I can and WILL do better. Best of wishes.


anonymous December 14, 2014 at 3:38 pm

i used to be an employee at ruby tuesday, i quit because of the boss being unfair and locking up the store 20 min. before the store is close and guests keep still coming but its already lock. and i am the host so i have to hide so the guests wont ask me why we are close even if its not closing time yet.


Rich Taylor December 13, 2014 at 7:57 pm

I would like to tell you about a negative experience that is surely leaving a bad taste in the mouths of Ruby Tuesday customers.
On 12-12-14, my family went to Tyrone Square Mall, St. Petersburg, Florida, with the intention of seeing Santa Claus, shopping for Christmas presents and eating dinner at Ruby Tuesday’s
Upon arrival at the Mall sanctioned Santa booth we were informed that we HAD to pay $25.00 for their “minimum” package or else we wouldn’t be allowed to take a picture with our own camera.
We informed the manager running the booth that we have been coming to this very display for years and making a minimum purchase of a picture frame/ornament, or key fob but we would like to use our camera as it is superior to their equipment and I can get a couple different angles.
We were again told that we could not do that unless we pay them $25.00 dollars.
Why not charge 10 dollars for a short 2 minute visit since you are not using your equipment in any way and you have customers in the mall making purchases?
We understand that is a big company in search of maximum profits, but we were so disgusted with this new practice/policy that we immediately left the mall/Ruby Tuesday and decided to spend our money elsewhere (not the mall/Ruby Tuesday)!
I wonder how many others are being driven away as well since this company apparently has a monopoly on Santa/Malls…


anonymous December 9, 2014 at 5:03 pm


Im a server at the Elizabethtown ky location. Im writing this to you anonymously for fear of retaliation from one of our managers Laura. Yesterday Laura made it known to all the servers on duty that she was going to go sleep in the office and left the floor unattended for most of her shift. When the next manager came in for his shift he had to wake her up to clock in. I believe this has been reported to the GM and have noticed how rude she has been to the other manager that works with her on a regular basis because no one else likes to work with her. She is difficult to work with and often stays in the office for hours while the other manager does the work. Im sure this is not the proper chain of command to go through but nothing seems to get done when the GM reports these things to the district manager. Im sure everyone is afraid of losing their jobs or retaliation but I would rather step on toes than work in an environment where one manager gets stuck with all the work while the other one only comes out to be rude or second guess everything.  We have pretty much learned how to work on our own if shes the only one there. All the other managers however are very professional and do their best to work as a team. It just seems that any time shes unprofessional its easier to let it go than deal with her later.

Thank you


Josh December 7, 2014 at 5:14 pm

I worked at a Ruby Tuesday in Columbus, OH up until this past October. I was forced on a regular basis by my gm to work off the clock. Her name is Kelly Gregory and she is at the Sawmill Rd. and Dublin Granville location, she would do the same to several other employees on a regular basis. She routinely replaces the expiration dates on food which should be discarded. I personally watched her change the date on the same container of soup three times. So this chicken noodle soup was still being served to customers more than a week after it should have been thrown out. It became covered in a gel-like substance at the top, I find this practice to be utterly disgusting and would strongly discourage anyone from attempting to enjoy a meal there. I was terminated after going outside of a side kitchen door to check on my girlfriend, who worked there as well, after Kelly began screaming at her in the kitchen in front of the entire staff. When I went outside she clocked both of us out. I filed for unemployment and she lied to them and told them that I voluntarily walked out in the middle of a shift and left. As a result the unemployment office threatened me with charges for filing a false claim. This is the most unprofessional, unstable person I have ever had the displeasure of working under. She is far and away the most ineffective and inefficient general manager in which I’ve ever encountered. I would recommend to everyone to steer clear of this establishment as long as she is still running it.


Barb December 6, 2014 at 11:27 am

Last night my daughter and I dined at the Ruby Tuesday located in the Battlefield Mall in Springfield,MO. It is more than likely going to be the last time I waste my money there. The hostess wasn’t very professional & made several mistakes. First of all, there was a 10-15 minute wait time & she suggested we could sit at the bar. I am not sure, but isn’t it illegal for a minor to sit at a bar? Also, this was a Friday evening & for her to even suggest I put my 15 year old daughter at a crowded bar made my ears burn. Secondly, when I asked her if we could be called for our table if we stood directly out of doors, she said she would try, but her voice wasn’t that loud. Come on! As a hostess, you are trying to get costumers in the door. Her position is especially prominent, as she is in an enclosed mall. So, we should have left at that point, but we didn’t …. We ordered & waited with two hallf dollar sized biscuits. These tiny things are two bites for a polite eater. Other restaurants give you a basket of bread. It will do you no good to ask for more bread, as the offering of two more tiny bites will still be pathetic. I ordered an appetizer of Asian type rolls for an entree with a side of rice pilaf, which was $2-$3 extra for the side. My daughter ordered a chicken pasta dish. I don’t remember the exact menu names, however it doesn’t really matter. all of the food had been frozen to the point of freezer burn & reheated. If we hadn’t shopped till we dropped, I would have walked out & refused to pay. Instead, I told the waiter everything was okay. (I will get back to him being the sole reason I did not want to make a fuss.)So we ate the food without complaint, while all the time I am wishing I hadn’t forgotten my coupon at home, as I am going to hate paying full price for this crap. As far as our waiter, if they hire more like him, it will be the only saving grace for Ruby Tuesdays. He was great & again, I would have left when I saw the food, however this young man was too nice for me to have made his day any harder. So, after a shopping spree, don’t bother with the convience of this restaurant. Go to the food court, where a couple of the Asian booths actually freshly cook the food.
There is no doubt that the Ruby Tuesday chain is soon to be a thing of the past if they don’t make themselves over quickly. I wondered why they were having a coupon frenzy. It’s because they have to sucker you into their freezer burnt specials!!!!!


Dominic adkins November 30, 2014 at 4:32 pm

I was employeed at ruby tuesday in Huntington wv. I quit over a month ago and still have not received my last paycheck. When I call the store to speak with management they hang up on me after the manager realizes who it is.


Christina November 25, 2014 at 9:10 am

I was an employee of ruby Tuesdays until I was wrongfully terminated over the phone. I was then offered a job at another ruby Tuesdays by my bosses boss and then never was contacted again after that. I thought that a corporate office would at least stand by their word and treat their employees fair but that has been proven to be wrong. I am Still owed 50 for a pair of shoes I had gotten for that job and they had to be returned. $ was suppose to be on my pay card today and guess what…… . It’s not…


Steve November 25, 2014 at 8:24 am

My wife, son and I went to the Ruby Tuesday on Emory Road in Knoxville this past Sunday after church. We had heard they had changed several things and thought we would give them a try. My wife ordered a petite sirloin with two side items and my son and I both ordered popcorn shrimp with two side items. When we received our food, we discovered what changes had been made. My wife’s steak was tough and had several pieces of large grilse in it. Our popcorn shrimp tasted like it had been deep fried in old oil. When the waiter came around we told him the food wasn’t good and he said he would get the manager.
When the manager came, my wife told him about her steak and I told him about the popcorn shrimp and mashed potatoes that had a dried film on top of them as if they had been sitting under a heat lamp for a while. The other side item we all three had was one trip to the salad bar. The manager apologized and he said he would check on things. He offered my wife another steak, but didn’t offer me or my son anything. He told her they had received several steaks lately like that. A few minutes later we found out what he must have checked on. When we received our check, it was over $38. We were told by the waiter that the manager took the entrees off. That was well and good but he then charged us full price for one trip to the salad bar and tea for each of us. The manager was nowhere to be found after that. In our opinion……service was slow to be waited on……food was terrible……management was a con artist. We were hoping that Ruby Tuesday was going to make a good come back, but unless they start treating their guest better, have better quality of food and management that really cares about doing right I seriously doubt it lasting much longer, especially the restaurant on Emory road. As for us, we have decided not to waste our time or money at this restaurant again while there are several good choices in the same area.


Ann W-Smith November 17, 2014 at 11:49 pm

We went to the Beaverton, Oregon, Murray/Scholls on November 15, 2014 for drinks and appetizers. We weren’t hungry for a dinner but wanted a snack. I wanted chips and avacado dip and my friend ordered a Chardonnay. Right off the bat we were told that they did not have the avacado dip any more. They also said they could not make it for us either because they didnt get good avacados to make it. Ridiculous. My friend was also told he could not vape when he had vaped many times before in the bar only. Another time we went, they had upped the price of their wines during happy hour and took the zucchini marinara pasta dinner off their menu…something I ordered a lot of in the past. We brought a coupon for dinner and didnt feel we got our moneys worth because the wine cost so much…felt as if we didnt even bring a coupon. Their wines are way over priced. Before that, they took off their sliders from their appetizer list and apparently brought them back after popular demand. It seems like every time we have been to Rubys lately, we can’t get what we ordered at a previous time and the changes are too many within the last year. We have spent thousands of dollars at Ruby Tuesdays in the past four years and have decided not to go any more until they stop all the changes and stick to a regular menu for awhile. Don’t know how to do that other than to just go once in a while, not on a regular basis like before. Very disappointed with too many changes in a short amount of time and not being accommodating.


Darlene November 15, 2014 at 7:19 pm

Good Evening,
I couldn’t wait to get home to write this letter…my husband and I stopped at Cipriano Square, Greenbelt, MD today around 3:30pm on our way home from a day out in DC. We decided to stop for drinks as we still had about an hour or more to drive home. We ordered our drink about ten to fifteen minutes after we sat down as the bartender made it quite clear that on Saturdays she had to seat guests wait tables and bartend. Shortly after we received our drink two glasses broke on the bar where waiters and waitresses pick their orders up. GLASS was everywhere! The bartender kept making drinks and having them picked up. A short time later the manager came to the bar and the bartender told him that two glasses broke. He asked her where and she told him on the bar he asked her because a customer had sent her drink back with glass in her drink. The bartender told the manager that glass did not go into the ice and that she had used ice from the other ice bin. I spoke up and said yes glass did go into the other ice bin as it was everywhere the place where the glasses had broke was was over the ice bin. I am writing this letter as I am appalled by the lack of concern over broken glass. I saw her make several drinks including two children’s getting ice from that bin and not cleaning up the broken glass as she made these drinks. I sincerely hope there were no medical issues incurred. As we were leaving the manager had gotten a water hose and was cleaning everything. We had hoped to have a couple of drinks but, quickly changed our minds and WILL NEVER return to that particular Ruby Tuesday.


Kim Slade November 12, 2014 at 6:40 pm

We attempted to dine at the Foley AL location today. Ordered the Ribeye dinner and Coastl Trio dinner. We were informed they were out of Steaks, Lobster, Chicken and Pirk. Only the cook addressed our concerns. GM never approached us on problem. We got up and left but we were still charged full tilt for our two beers. Bartender did not even count back our change on a $100 bill. VERY DISPLEASED.


Takeela Bass November 11, 2014 at 9:31 pm

Good Evening,
My family are regulars and we live in Columbia, SC and we are very disappointed with the restaurant not having the same recipe they have had for years for the lemonade (blackberry & strawberry ) not to mention we go every weekend just to get the drink to just find out that they no longer even sell blackberry lemonade any more…So disappointed ….PLEAAAAAAAASSSSSEEEEEE BRING OUR FAMOUS Lemonade back that we love oh so much!!! OR at least have the option to have the lemonade with or without fruit…..


Joe November 9, 2014 at 4:01 pm

I am appalled at the service I received today. I am a combat decorated veteran who took my family to your Frederick location on West Patrick St. for lunch after church. It was for Veterans Day because I work on that day. It started off bad and just kept getting worse. It took nearly 15 mins after we ordered our drinks for us to he get them. Our appetizer was the Thai phoon shrimp. Which was just fried shrimp. There was virtually no sauce on it. 25 mins later our food arrived. My wife ordered the buffalo chicken w/ fries which were cold and broccoli and cheddar soup. Our 3 yr old ordered grilled cheese. Which the bread was hardly toasted and the cheese wasn’t even melted. I’ll get back to that, I ordered the low county shrimp and grits. The grits were cold and was hard. My wife went to the manager Mark Amann to complain about the quality of service and the fact that the grilled cheese wasn’t even melted. His response was ” We’re slammed”. The restaurant wasn’t even 1/3 full. Meanwhile the soup my wife ordered was still no where to be found. When the grilled cheese came back out it was burnt. That was where I drew the line. I went to speak w/ the manager about the grossly burnt grilled cheese. His response was “we are slammed”. I told him that was not a reason for the horrible service and bad quality of food. He said ” I’m just stating the obvious. If you haven’t noticed we are slammed.” There wasn’t 1/3 of the restaurant filled and again that no excuse for the horrid food. It definitely not men like Mark Amann that this country was built on. Absolutely putrid


Dr.Fred C. Maxwell November 9, 2014 at 6:30 am

Nearly without exception we have enjoyed our Saturday evening meal at Ruby Tuesday; last evening we once again went with a “Buy one get one 50% off coupon”..Sine we were baby sitting our grandaughter, we also presented a free kids meal coupon.

A large blonde haired woman saying that she was the manager came to our table just to explain the they could not honor that coupon, which was fine, but seemed awful petty over a for dollar chicken tender meal; this Saturday we will once again eat supper out somewhere, but this time we ill sacrifice qualityfood for quality service.
For what we would have spent on meals over the next few weeks, scores of kids’ meals could be purchased
Fred Maxwell *** Paris View Drive
Travelers Rest, SC 29690
864 430-***


Dennis Kozlowski November 8, 2014 at 2:29 pm

On 11/7/14 I took my wife & daughter to
R.T. in Eatontown N.J. The food was dry,
overcooked & inedible. The server never came
to check on our table. I managed to get the manager
to replace my sides but I did not want to wait another
15 minutes for them to cook 3 new steaks.
The food & service was horrendous & I will
never go back. But I will tell every person I know to never go to


Dennis Kozlowski November 8, 2014 at 2:32 pm

Also tried to leave my comments on the corporate web site but it has been down all day.


Adnan Riaz November 8, 2014 at 9:52 am

Last night (11/07/2014) I went to Ruby Tuesday with my wife and kids in Chantilly VA at 13915 Metrotech Dr Chantilly, VA. We ordered soda and food. After a while the server brought soda for us. When I just started drinking the soda the glass just exploded and half of it fell on me. All the clothes got wet. I thought some server will come to help and cleanup but no one came and every server just passed by look at us. Then we asked the server who was cleaning the table near us and he came and said “This happens sometimes because the glass was warm and soda was cold” and then he left. He did even bother to apologize and cleanup the mess. Then the Manager came and she just looked at it and left, did not say any work. We felt this attitude to be very rude and decided to just leave. We expected the manager to come and apologize and have someone clean it up but this did not happen and we were left on our own. Firstly their attitude was rude. No came to apologize and to clean it up. Even when we were leaving the manager just stood there and didn’t bother to come talk to us. Secondly if they know this happens why don’t they get the glass to come to room temperature before putting cold drink in them. This is not safe. I just thought what if it happened with one of my kids. This is really not acceptable. I am not going to that Ruby Tuesday again.


david park November 6, 2014 at 12:28 am

Just wanted to inform you that u have two employees that I know for a fact are doing drugs that works at your health park on bass road store in fort Myers there names are tori (waitress and Dustin works in kitchen) my daughter informed me of this and is quite unsettling you need to drug test these employees and get back to me before I EVER eat at ruby Tuesday’s again !!


Kelly Mills October 24, 2014 at 11:20 am

Ruby Tuesday–Sterling Heights, Michigan

To whom may it concern:

I have to complain once again. when i first arrived to ruby tuesday i was not seated right away by the host who said her name was Catherine because she was on her phone. I felt uncomfortable being in the restaurant when some employee of yours is on their phone. If I was on my phone at work i would get fired. I was told by her to hold on. That’s not right for me to wait an extra 5 minutes due to her being on the phone. Please inform her that i was uncomfortable.



robert waller October 22, 2014 at 1:34 pm

I applied for a job at ruby Tuesday online and was called to come in for a interview in the Fairhope Alabama store I went in talked to Kelly kaiser the interview went great and I was asked to come back the next night for a kitchen tour and to stand in and see if I liked it I came back the next day which was Friday the 17 th of oct 2014 I was told he was doing Orentation and would talk to me in 10 minutes a few minutes later he finished what he was doing walked right by me and never came back out after waiting there for a hour and one of the servers went back and reminded Kelly I was waiting go talk to him he told the server to ask me if u come back the next day which was Saturday the 18th at 5:30 I said ok and went Back and talked to Kelly was given the kitchen tour was interduced to one of the employees cooking on the line and told I would be working on the grill and was interduced to another employee and shown how to cook some of the food items shown where the cooler snd freezer was as well as other things pertaining to the job after starting a food order Kelly came up and said I needed to talk to the kitchen mgr I asked when do I get to sign paper work because i thought I was starting the job since I was working on the grill so I go talk to the km she asked me to tell her about myself I did and when I was done she tells me I have moved around to much and they won’t hire me because of that shouldn’t that have been decided before the kitchen tour and walking on the cooks line so I filed a complaint with the corprate office had a gen mgr from another store call me and tell me he was going to talk to his district mgr and I would get a call from either one of them I have nut revived a call from anybody I was contacted on a Monday it is now Wednesday and I’m getting the brush off from the gen mgr at the other store
All I wanted was a job if I had moved around to much I should have been told that when I first talked to Kelly but to have me back in the kitchen on the cooks line with no paperwork signed is just not right what if something had happened who would have paid my bills I was back there to tour not to work I should have never been allowed on the cooks line my next step is to call a lawyer since no one with ruby Tuesdays will talk to me


Darlene Lambert October 13, 2014 at 8:04 pm

I visited Ruby Tuesday last week in pigeon forge and ordered grilled shrimp. When I was eating my salad I found a hair on it. I showed it to my mother and she saw another one on the other side. When my shrimp came I told the server and he did apologize but when I started to eat my shrimp it was barley warm. I paid full price for a meal that I couldn’t even finish. I should have ask for a manager before I left but didn’t. That was the first time that I was displeased with Ruby Tuesday! The server should have brought it to the management attention. I eat at your Johnson City Ruby Tuesday most of the time.


Elizabeth October 13, 2014 at 5:23 pm

Correction to the previous note. This lady’s name is “Areas”. Go figure.


Elizabeth October 13, 2014 at 5:10 pm

As I type this post, I sit in the Orlando airport at the Ruby Tuesdays. Rosa, seems to be leadership if some sort, but is unhelpful and scowling as customers as they ask her for seemingly menial tasks; like silverware to eat one’s food. I personally watched her roll her eyes at a customer next to me and huff and puff like a disgruntled employee that’s about to throw a temper tantrum. As I asked her for silverware to eat my delicious meal, she stormed around the corner without acknowledging my request. A kind bartender saw and immediately fulfilled my menial request (or minimum expectations for a customer experience). A this woman, if she’s part of management should never be in front of customers. Beware, customers, if you come across Rosa at the Orlando airport, she’s rude, combative and absolutely nasty. What an embarrassment the executives must feel reading this. She came out and asked if she could help me. I told her I didn’t want help from her due to her nasty attitude. She tried the sympathy card that her grandmother passed away today. If that’s true and not an excuse, why wouldn’t an establishment allow her the day off for bereavement? Sounds fishy and an excuse. Nonetheless I told her I would pray for her. Ruby Tuesdays should pray for better employees.


Kelly Mills October 10, 2014 at 1:32 am

Hi, my name is Kelly and i am not impressed with the managing staff at ruby tuesday in Sterling Heights, Michigan. The head manager Sarah was suppose to have our food re-fried and delivered to us. She didn’t get it out in the time she sad she would. She stated that she had a problem in the back and she would take care of it as soon as she could. 10 minutes went by and still no food. I wanted to stay at the Ruby Tuesday no more than an hour which actually turned into an hour and a half due to the negligence of the head manager. Its not professional to say your going to do one thing and wind up standing in the back on your phone or gossiping to other waitstaff. I think this person needs to follow through with things when told the first time. I was waiting for like 20+ minutes for my food to be re-fried and its pathetic that i have to wait this long when you say that it would only take 5-10 minutes to re-fry. Poor management skills all the way around


Stephanie October 5, 2014 at 9:27 am

Re: recent visit Ruby Tuesday Gloucester VA 10/04/14. Had not been there in some time. This location needs some update and a good cleaning. We were seated in a booth on the left side of the restaurant. The booth wall was greasy, the ceiling tiles discolored. In general just dirty looking. As we were seated the table near ours was unoccupied and covered with the former occupants leftovers from their meal, plates, food, glasses, silverware. Food all over the floor. This table was not cleared until we were leaving the restaurant some 45 or so minutes later. Not pleasant to look at while one is eating.

Food: just ok. The salad bar greens could have been crisper looking. Some of the selections were down to the last few dregs of food. These should have been replenished much sooner. We each had a sirloin and while the meat was tasty enough the whole presentation was just ok. I think the cost was high for what we received. Our cost was approximately $40 and that reflected one 50% off coupon, we each had 1 beer no appetizer, no dessert, no coffee.

On the positive: we were warmly greeted, seated immediately (it was about 3:30 pm) and our server was very nice.

Summary: we will not be patronizing a Ruby Tuesday again in the future. Now we understand why we keep getting coupons with our Sunday paper.


Tricia Wilson September 27, 2014 at 12:58 pm

I recently went to the Ruby Tuesday on Forest Drive, store# 4439. It was September 6th to be exact. Everything went well, waiter was great and patient with us. I was about 25/30 of us. We were celebrating our Aunts birthday which we often do our parties there for various family members. We had a wonderful time, I must say.

This is where the problem began. I left an article of clothing, a sweater, on my seat. I was half way home when I called and spoke to guy which I later found out was the manager (Jake Jacobs). He got it for me and assured me that he was going to put it in the office, where it should be safe, and I can come and pick it up. I even went as far to tell him that I was not sure when I was going to be back since I work from 8:30-1600 and then go to school right after work. He then again reassured me that it will be there whenever I get a chance to come by. He then told me the store hours and we hung up.

I went there Wednesday, September 10th. To my dismay, they could not find my sweater. He assured me that it had to be in the store somewhere and he will talk to the General Manager (Mike Roberg) since he was there doing some cleaning up. He then took my number and said he would call me as soon as he found it. Well, I never heard anything from him. No “We’re stilling looking” or anything. On Friday the 12th I went there spoke to Mr. Jacobs, he informed me that it was nowhere to be found. He then got the GM and they both started looking once again to no avail. The GM then came to me and said he will take my number and call me. I was annoyed by then. I asked him, “What is going to happen if you don’t find it”? His response was, “What do you want me to do?” in a smart kind of way. Now I am really mad, but i held my composure. He then went on to say that nothing is ever missing from his store. So i am looking at him like I hope you are not implying that I am lying because you manager found it.

I work in the hospital with the public and I am the one that they usually have to come to when there are problems such as these. Under no circumstance would I have made that comment. I understand that it was my carelessness to leave my belonging there. Had he not found it and told me he put it up for me, I could not be upset with anyone.His behavior was totally unacceptable and that is one restaurant that i will never go back. Neither me or my family. The only time he offered any kind of solution was when I went back and started taking names. This is an absolute shame.

I can be reached at the above email address or my telephone number is (803)201-xxxx. Hopefully someone will get to the bottom of this.



glenda mac September 26, 2014 at 5:55 pm

I am appalled that you have removed the guacamole, spring rolls, and the crabcakes from the appetizer menu. I went to your Charlotte NC store on Arrowood and encountered the most arrogant general manager. His name was Tommy Halston and he came over to the bar and accused me of wanting something for nothing. My steak was not cooked correctly and I told him that I would keep the steak, so he wouldn’t have to throw it away if he would give me a little off the price. When the bill came he told me that I was rude and he has no intention of discounting anything. He continued to loud talk me and I told him I would contact Corporate. He said that this was HIS restaurant and there was nothing I could do about it. My bill was$35.00 so what was her thinking??


KASIE GROVER September 23, 2014 at 12:11 pm



Tammy Lundsford September 22, 2014 at 8:40 am

I visit Ruby Tuesday/Lime very often and the location at 1230 Virginia,Ave. East Point,Ga. has a very very rude manager. Ms. Bailey was so rude I almost wished I would have cooked and had my meeting at home. Pleae be aware of this location/ this manager because she really does need more training on customer service.


jim atkinson September 21, 2014 at 11:47 pm

Your hamilton nj restaurant sucks and so do the arrogant employees and that poor excuse of a manager who did nothing to make up for a lousy dining experience!


Linda Baird September 21, 2014 at 4:24 pm

I was just made aware that Ruby Tuesday in Portage and Battle Creek, Michigan, have been closed. Since they were the closest ones to me, I’m not sure how to redeem a gift card I received as a Christmas gift in 2013. Maybe someone in Corporate will let me know.


Jane mcdonnel September 20, 2014 at 5:51 pm

Bring back guacamole! I can not believe you took that off your menu!
I will find other restaurants to go to, done with Ruby Tuesdays!


Ashley Kline September 18, 2014 at 9:57 pm

I went to dinner tonight with my fiancé and family when we walked in the older lady hostess (there where 2 hostess) was not very nice and had an attitude after a 40 min wait we where seated, we never received the garlic cheese biscuits till after our dinner was brought to the table and we had asked several times for them. When our food did come to the table every one received the wrong thing. My brother in law received my fiances burger n they so rudely said to him as he took a bit “oh but our eating” he was very embraced. My fiance finally got his burger and it was over cooked and had to be sent back. When it came time to pay for the food it was on separate checks and my fiance’s n my bill was separate it was 26.66 and they charged my card $64.63 at this point i had become extremely mad. As we where leaving i was talking to my sister about the horrible experience we had just had and the same rude older hostess said “come on bring it on im ready for it” directed towards me. I walked backed in and told the GM leah what had just happened and told hwr id never becoming back because of how rude she was and the horrible service. I will never return to that ruby Tuesday’s again!! It’s R7721 in davie fl


Rickie Charlestein September 18, 2014 at 8:13 pm

We received a email coupon from Ruby Tuesday saying it was FREE CHEESEBURGER NIGHT on Thursday 9/18/14 and if you bring in the coupon and you buy an entree you can receive a free cheeseburger. I printed out the coupon and went to our local Ruby Tuesdays with a smile thinking I was going to actually get a free cheeseburger. We walked in and were seated and when the waitress came over to take our order we showed her the coupon. She said it was no good because the end of the coupon did not print out. We asked if there was any way she could help us and she said NO! We asked to speak to the manager as we were good customers there and he came over only to tell us that he would not honor the coupon I had unless the entire coupon was there. They actually told me to drive all the way back home to my computer to print out the whole coupon again, which I did and went back to the restaurant. The manager came over and said that he had to do that because he thought we might be taking advantage of the coupon.
I am a senior citizen not very computer savoy and surely not used to being told I might be a thief by trying to abuse a coupon that you emailed me. The manager (Eric Ulrich) said there was nothing he could do to help me except turn me away. I think they actually got mad at us because when we did return and order we did not receive the biscuits before the meal that we usually get and we waited almost an hour for our food to come to our table. Our waitress just kept saying it will be coming out very soon. I assume they were very busy because of the coupon so it took a long time for them to serve us but I also believe we were just treated rudely.
Is this your corporate policy to send emails to senior customers and then turn them away or to accuse them of trying to abusing a cheeseburger coupon? I believe the manager should have been able to help us and not make me drive all the way back home to print out the coupon again. The people at the next table and the table across the isle both said something to us that they could not believe we were treated that way as we left. We have been loyal customers for years at Ruby Tuesdays but now that the last of my gift cards are used up we will never go back there again. There is too much competition in the restaurant business to treat your loyal customers this way and expect them to return. I will never buy another $100 gift card like I have in the past and we will spend our money somewhere else. I am thinking TGIF is the restaurant we go to tomorrow night. Being loyal Ruby Tuesday customers for years we never tried them but I guess it is time to try them out. I will bet we will at least be treated better there!


Abby Behrens September 14, 2014 at 7:25 pm

Our favorite drink by far, is Ruby Tuesdays mango Teas, until today. We found out that they stopped making fresh tea with fruit in them … We sent them back because they tasted worse than my liptons iced tea mix at home… We are soooo disappointed . My entire family and friends social circle go to RT just because of that tea… We ask that corporate thinks about putting the fresh fruit and real ingredients back in there ! Thanks for your consideration !


Breanna Bright September 19, 2014 at 8:20 pm

I agree, the Teas were one of the main reasons I came to Ruby Tuesday’s and I don’t plan on coming back that often unless the real fruit teas come back.


Jane ditrich October 28, 2014 at 12:52 pm

Agreed. Much lower quality fruit tea. Makes me wonder what else they lowered the quality on. I’m going from twice a week to never. There are much better options than to keep going to a restaurant that gets worse instead of better.


Robert September 10, 2014 at 8:53 pm

I have been a loyal customer on Wednesdays for about 2years at your Wytheville Va location. I had no complaints til you changed your margarita mix. They really taste badnow. Please change them back.


Kathleen Forbes September 10, 2014 at 5:05 pm

I had lunch today with my girlfriend at your Port Richey, Fl. restaurant and I want you to know how great the service was! My girlfriend and I always eat the “salad bar” and your manager “Felicia” overheard us say we wished they had bigger plates! She went above and beyond and got us bigger plates and made our experience a very pleasant one!! Now that we know we just have to ask, we will enjoy our salads (as usual) but with a little more room to mix them up. Please thank her for me. I used to be a manager a Sam’s Club and it’s good to know that you have managers who take control to make you happy. That’s what keeps return business, so please note that you have that in Felicia. We will return! BTW, everyone who served us was awesome as well. Great team.


DANA WIMMER September 8, 2014 at 10:08 pm

My daughter and I ate at Ruby Tuesday (3427) Roanoke, Virginia on Sept.6,2014. We were seated in a booth next to the window. The window was filthy and so were the window blinds. The blinds were not just dusty, they were filthy with finger prints. Also the biscuits that were brought to us had HAIR BAKED IN THEM.

We paid our bill and as we were leaving a man opened the door for us, I asked if he was the manager and he said he was. I told him about the filth and how disappointed we were and he said I will get right on it. I have always enjoyed going to Ruby Tuesday, but this is very upsetting to me. Never saw the place that dirty!!!


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