Poshmark was founded by Manish Chandra, Tracy Sun, Gautam Golwala, & Chetan Pungaliya in 2011. The company operates a mobile phone app which allows users to sell their gently used items and ship them to customers anywhere in the US.
Poshmark takes a 20% commission from items sold. Sellers can have their accounts suspended or completely removed from the site if they take sales offline or to a competitor. While some people have claimed to make several thousand dollars in a single month, (with one seller hitting $1 million in sales) others say that a lack of ratings or feedback from buyers leaves clients open to fraud.
Poshmark stated in August 2018 that sellers had made a combined income of $1 billion since the app was introduced.
Currently, the app is only for US users, but that might change in the future. Company headquarters are located in Redwood City, California.
I have an account. I have had an account for some time. I tried, for the first time, to list an item for sale (a NWT Satchel for several hundred dollars). After going through the entire listing and hit the submit button, I get the following message: “Error Try Again Later.” I try later, same message. I’ve tried dozens of times over several days with the same message. I’ve emailed Customer Service numerous times and they are non-responsive. Finally, on a hunch, I decided to purchase an item. Basically, another message preventing me from purchasing. So, I have no other thought than that I am blocked or banned for some reason that is unknown as I have never purchased or sold on Poshmark before. I still have no answer from Poshmark. I am able to login to my account with no problem but there is no notification of any problem on the site to me. Still, there is every indication that I am banned/blocked with no reason given. I am very unhappy with Poshmark and the lack of any customer service so far.
My name is Belinda Dasilva. I live in Texas. I purchase online a Louis Vuitton purse. The return policy was 3 day return once we received the item. I receive the item on the January 30th and I emailed your customer support to notify that the item has a defect and sent pictures. All I want is to refund my money. I spent almost $500 to thus item that there is a problem. I’m a single mother and I work hard to get something for myself but it turn out it’s a disaster. Please pass this to your CEO.
I have now sent over five requests for information about this sale – I need to contact the seller (jonesbran5988) and request he refund the money (because he knowingly and intentionally mis-advertised the size – the attached ad from Poshmark shows 18W, yet the attached picture of the suit shows it is 18). The claim (ref:_00D1I2MF1S._5001IRO2sc:ref) was submitted on November 18th and payment made to the seller on November 20th or later. Your other option is to request that the seller contact me (and follow up to confirm he does).
Given your complete refusal to help settle this matter, the next email will go to the Board of Directors: Manish Chandra, Trace Sun, Gautam Golwala, Navin Chaddha, Hans Tung, John Marren, Jeff Epstein, Jenny Ming and Serena Williams. Plus, filing with the applicable Better Business Bureaus and continue with the negative reviews on the applicable social media sites.
Attempting to respond to a misdescribed item I purchased – within 72 hours. Posh makes it very difficult. VERY. And for no good reason. They want a photo – they have one on the seller’s site. They have ‘captcha’ that doesn’t work. And this is a waste of time. I paid for the item. It is misdescribed and not what I thought I was getting and there is no recourse. Why make it so hard if they are so hung-ho about their service, their sellers, their “family” and all the other buzzwords they use to self promote. I simply want to return an item and this should not be hard. But it is and I am very annoyed.
It should not be so difficult because they certainly make it simple to send the money.
I have exactly the same problem – mis-described size and filed a claim, but they are now telling me there is no claim. I have contacted them numerous times, with no positive help. All I want it for the seller to refund my money.
I have tried for five days to have Support@ poshmark.com respond to my problem that i have written to them about in three emails. I ordered a pair of combat boots 8W that arrived on September 21. I did as instructed and went to my Poshmark account to acknowledge the purchase. However, when I clicked on My Account and then on My Purchases, there are on purchases showing and it has a message on the screen saying “You have not bought anything yet”. However, Poshmark accepted the payment from my PayPal, the boots were delivered. How can there be nothing showing up in My Purchases? Each time i have emailed support, they respond with instructions to click on Orders, My Purchases. I have told them the problem with that and they repeat the same thing on the next email. The combat boots were misrepresented with the size. It says 8W, however they are two and a half inches bigger than size 8 that I wear. If it was a men’s size it was not represented as that. I need to return the boots and get my refund. the Order ID is 5d7e495c971d0a747f93e9e7. I have notified PayPal to place my payment on hold. The Poshmark website is the hardest website to navigate and get anything resolved.
Try the corporate office phone number in our listing
October 4, 2019
Regarding Order ID is 5d7e495c971d0a747f93e9e7. I am checking in to see if any progress has been made regarding the dispute opened by me. Please see the above complaint as well as the several emails sent to support@poshmark.
I have emailed poshmark’s support system 4 times about my account getting hacked with no response. This happened September 8th & I’ve yet to hear from anyone. The hacker also made a charge of over $1500 on my credit card. You have no problem making a profit off of us selling our items, but when there’s a security breach/hack no one offers any assistance or guidance. What a disgrace. I will be reporting this to BBB & FBI.
@kformoe
I am a loyal Poshmark customer, but I am not receiving customer support. I accepted receipt of a purse, not realizing it was falling apart (handles coming off and beads missing). I sent an e-mail asking if it was still able to be returned, but have heard nothing from Poshmark. It has been over a week.
I also sent an e-mail asking about my refund, I should have gotten, that I have not received yet. I sent an e-mail inquiring about this yesterday and today. If your responses are 24 hours, I should have heard from you already. I have not!! Very disappointed with your customer service!!! Very upset customer!!!
I sent an email and would like the opportunity to talk to a representative. But, I just discovered that the photos of the bag, that I purchased, that is supposed to be an authentic Louis Vuitton may indeed be a copy. The leather patch in the front of the bag is misaligned. The pattern is different, as well, from LV website.
I sold a rare vintage Louis Vuitton bag through your site. Item was shipped using the shipping label provided. Tracking shows that it would as received by your authentication department, who cancelled the sale. I have sent countless emails as to why the sale was cancelled, and more importantly demanding the return of my bag. There is zero customer service. I have not received a single response, let alone my bag! This is called larceny! I note that you have done the same to numerous others. I have reported you to the FTC, BBB and will to the FBI. I will file with the civil court for damages. Your company is disgusting and needs to be shut down.
so far now you have removed my authentic cartier pasha watch for 3000, also my La Mer 16 piece product for 225, and now my authentic Hermes Paris loafers for 900!!! The Cartier Pasha has been removed FOUR TIMES, you make money on my sales, what the heck is going on. You must be able to track who is doing this to me, I am furious.
Sincerely
Denise Catini @ dcbythesea
I did order an item through your website(order #c9209374b854e02348d6c5a), yet am feeling very guilty as I overspent and hoping way I can get a return shipping label so can return. I paid with credit card so hopefully can get refunded back to that account. I do work graveyard shift wed-sun 12-830am so be hard for me to get to some things right away, but if can get return shipping label can easily drop off at post office.