New Balance Corporate Office - Corporate Office HQ

New Balance Corporate Office

How would you rate your experience with New Balance ?

[Total: 25    Average: 2.4/5]

New Balance Corporate Office Address

New Balance Athletic Shoe, Inc.
20 Guest St
Boston, MA 02135

Contact New Balance

Phone Number: (617) 783-4000
Fax Number: (617) 787-9355
Email: Email New Balance

New Balance Facts

Date Founded:
Founding Location:
Number of Employees:

New Balance Executives

CEO: Robert DeMartini
CFO: John Withee
COO: Stephanie Smith

New Balance History

New Balance was founded in 1905 by William J. Riley as the New Balance Arch Company in Boston, Massachusetts.  The company originally produced arch supports and other shoe fitments.

In 1960, the company introduced the Trackster.  It was the first running shoe with a rippled sole.  The product had mediocre suceess.

In 1972, current Chairman Jim Davis buys the company.

In 1975, Tom Fleming wins the Boston Marathon while wearing a New Balance 320 shoe.  Runner’s World names the 320 the best running shoe on the market.

The company grew quickly for the rest of the 70s and early 80s.  A slump came in the late 80s and early 90s but the company was thriving again by the mid 1990s thanks in part to public figures like Bill Clinton and Steve Jobs wearing New Balance 992’s.

Today, New Balance produces athletic footwear.  Unlike many of their competitors, the majority of their shoes are produced in the USA.

New Balance FAQs

Question 1: What is the phone number for New Balance?
Answer 1: The phone number for New Balance is (617) 783-4000.

Question 2: Who is the CEO of New Balance?
Answer 2: The CEO of New Balance is Robert DeMartini.

Question 3: Who founded New Balance?
Answer 3: New Balance was founded by in .

{ 85 comments… read them below or add one }

Charlotte Robbins April 22, 2019 at 2:35 pm

I have been trying to get a refund for a pair of tennis shoes i returned 2 weeks ago from the store in Orange Park fl. I keep getting the run around and they will call me back. So far no one has called me back. Ive bwen to the store 3 times trying yo get my refund and made several calls to the store mgr. Terrible customer service. I will never buy anything from new balance again.


Carla March 26, 2019 at 2:02 pm

BEWARE of Jason the store manager @ the Friendship Heights/DC store location. I initially wanted to buy 2 of the same shoe different colors (like one black one white of the same shoe) and that’s why I went directly to a New Balance store. The black all leather one was available @ the store, so I purchased it after trying it on. I had to order the white all leather one. It was shipped to my home. When I received the shoe, nope, not all leather. So I returned it and didn’t get what I had wanted. I made the mistake of ordering yet another shoe, a grey all suede. Now it has been almost a month and I hadn’t received it. I called the store yesterday and spoke with Jason (I requested the manager), told him since that warehouse isn’t competent, I want a refund. He said he made the transaction while we were on the phone, I gave him my credit card number information. Today I look @ my credit card account and NO the refund was not made. I had the receipt in my hand offering to provide the transaction number, he said he didn’t need it, of course, because he had no intention of giving me an actual refund, he was pretending. So now I’ve paid for a pair of shoes I DON’T HAVE and I can’t even get a refund. – AVOID PURCHASING SHOES @ THIS LOCATION unless you want problems. NOTE: I had also considered purchasing the custom designed shoes they had online but wanted to try them on beforehand since once ordered you can’t return them, they don’t have those either. AVOID THIS STORE, I had visited one in Southlake TX and it was a much better experience.


Kelly March 5, 2019 at 3:07 pm

I have been a customer for 20 years. I have had no issues with your shoes quality, but can no longer wear them. I need a shoe with a roll bar, however as I’ve gotten older, my foot issues have the seams of your shoes digging into my foot and causing sores and callouses. I recently found a shoe with a roll bar that is seamless, but it is with another company. By the way, this Bernie supporter says thank you for standing up for Trump. I attended the DNC where half the delegates walked out. I learned there in a sickening way that the news I used to trust is propaganda for 6 globalist corporations. 2016 made me a Nationalist. I learned that Bill Clinton’s NAFTA exchanged our largest employer GM, for Walmart.. and more.


Elis mom January 26, 2019 at 12:52 pm

My 40 yr old son with Downs/Autism has been wearing the KB82 for the past 5 years. He has wide 4E feet size 5.5. Orthopedic specialist recommended NB. He wears a new pair every 5-6 months due to foot drop, wearing out the soles. My last purchase was from Joes NB on line, 4 pair, now I am unable to locate any. I did find 1 last pair of BB88 at Perfect deal on line). His autism does not allow ANY other shoe in his life. He is down to the last pair of NB BB88. There is a market for the NB wide/xtra wide basketball shoes. Many disabled persons rely on the ankle support and great wide fit. They do not participate in many sports but they do want to walk comfortably, with stability the NB BB shoe offers and look stylish doing it. There are no other companies producing ankle or mid high xtra wide basketball shoes.My son is so attached to the shoes he keeps them nearby within view if they are not on his feet. Autism prevents even replacing an old pair with the exact same(only new) that I sneak and trade them off when he sleeps. Your campaign could target the special needs community, both kids and adults. Please do an online survey or marketing research to verify the needs of this style. I work at a hospital and 70% wear NB shoes. PLEASE?


Paul Bach September 7, 2018 at 11:52 am

Hello New Balance,
I saw Nike’s ad with Colin K. claiming sacrifice and it angered me to action. I think New Balance should have a counter-ad with an American war veteran with New Balance shoes on aluminum legs with the caption ” No Colin- this is what it means to sacrifice everything”
Thanks for your time.
Paul Bach


JANET FERRANTI September 7, 2018 at 10:47 am



Kelly March 5, 2019 at 2:58 pm

I learned first hand that the MSM you still trust is a lie. I attended the Democratic Convention. Bernie won the elected delegate vote. They flipped because the primary was a fraud. The DNC added the corporate owned super delegates and pretended the first vote didn’t happen. 1/2 the delegates walked out on Killary’s attempted coronation. The owned by 6 globalists fake MSM pretended this didn’t happen. They didn’t cover the DNC paying people 50$ a person to fill the protesting delegates seats so that they could not return. Hearing the corporate globalists lie and say the convention was united had me so sick that I offered my daughter my retirement to leave the US. … I love New Balance, but need seamless shoes with a roll bar. Good luck to us all. These are scary times, and not because of Nationalist Trump.


Colette July 27, 2018 at 11:30 pm

Hi I visited your out let in auburn hills mi.. I was looking for a new pair of shoes for planters facetious.. my dr was telling me how amazing your shoes were. So when I walked in I was treated nicely. I was not happy about their knowledge about planter facetious.. know one know what it was or the right shoe for it.. so I walk right out.. I was ashamed that I can go somewhere else and get better advice, I’m ashamed that you don’t inform or train your employees. I work at a gym I’m on my feet 8 hours a day. And wanted to try your shoes.. now that I know your employees get payed for doing nothing and lack of knowledge I will never buy a pair of your shoes.. maybe in the long run this email might help someone else. But my confidence in your copany and employees said it all today.


William B. Burke May 13, 2018 at 2:02 pm

I recently purchased a pair of NB 622 shoes. Within a month the soles came completely off. I’m sure this has to be a defect in workmanship. I went back to the store where I purchased them and they told me to contact you. Not a happy customer. Thank you.


ANTHONY J FERRATO September 20, 2017 at 10:54 am

I have a pair of MW813BK New Balance shoes the bottom sole is coming apart due to a lack of glue when mfg which is definitely a defective in material and workmanship
I am 65 yrs old and have been wearing New Balance for years because I swear by the Roll bar design which I have paid between $129.00 – $90.00 a pair over the years
I am just upset to see the quality and workmanship going down with such a great shoe
I have photos of the defect to prove it which I can send New Balance Corp
Unhappy customer Anthony Ferrato


md.jahangir alam August 19, 2017 at 3:21 am

Dear Sir/madam,

Good Day. Hope you are doing well.

With due respect we would like to introduce with you that we are “ASO
DREAM SOURCING LTD” working as a garment supplier/agent at Bangladesh.
And we are exporting all different kinds of garments products.

Our product list like as below:

1. Kint Items: Mens T-shirt, Mens Polo shirt, Mens Tank Top,
Sweatshirt, under wear etc.
Ladies T-shirt, Ladies Polo shirt, Ladies Tank Top, Sweatshirt, skirt,
Bra, Panty etc.
Kids (Boys & Girls) T-shirt, polo shirt, Tank Top, skirt etc.

Fabrications: 100% Cotton single jersey, 95% Cotton 5% Elastan, 100%
Cotton PK, 100% Cotton Rib (Solid color or yarn dyed stripes) etc.

2.Woven Items: Mens Jacket, Mens long pant, Trouser, Mens shirt
sleeve or long sleeve), Mens swim wear, Jeans pant, Mens night wear
Ladies Jacket, Ladies Long pant, Trouser, Ladies shirt (short sleeve
or long sleeve), Ladies swim wear, Jeans pant, Ladies night wear, Bra,
Panty etc.
Kids (Boys & Girls) Jacket, Long pant, short pant, Jeans pant, Cap

Fabrications: 100% Cotton, 95% Cotton 5% Elastan, 100% Polyester
satin, Denim, Corduroy, Twill etc.

3. Sweater Items: Mens Pullover, Mens Cardigan with different kinds
knitting stitch (3 Gauge, 5 Gauge, 7 Gauge, 12 Gauge) etc.
Ladies pullover, Ladies Cardigan, Ladies Poncho with different kinds
of knitting stitch (3 Gauge, 5 Gauge, 7 Gauge, 12 Gauge) etc.
Kids (Boys & Girls) Pullover, Cardigan, skirt with different kinds of
knitting stitch (3 Gauge, 5 Gauge, 7 Gauge, 12 Gauge) etc.

Fabrications: 100% Cotton, 100% Acrylic, 50% Cotton 50% Acrylic, 70%
Viscose 30% Nylon, 100% Polyester Feather, 100% Nylon Feather, 55%
Acrylic 45% Nylon Tape Yarn, 100% Acrylic Tube Yarn, 100% Acrylic
Chenille, 100% Polyester Chenille, 100% Acrylic slub yarn, 100% Cotton
slub yarn, 80% Acrylic 20% Nylon, 100% Polyester Ladder Yarn, 100%
Polyester Lantern Yarn, 100% Polyester Popcorn Yarn & also all kinds
of fancy local or foreign yarn etc.

We know that you are working with many suppliers in Bangladesh
We are interested to start business with you of any kind of garments
product. Pls send us your inquiries. We will give you our best support
regarding price & in time delivery.

Best of Luck.
Hope your nice co-operation.

Thanks & Rgds
Md. Jahangir Alam
ASO Dream Sourcing Ltd.
House: 4, Road: 7, Block: A
Mirpur-10, Dhaka-1216, Bangladesh.
Cell: +8801714237462
Mail: jahangir at


Vancouverite August 10, 2017 at 1:55 pm

Attn MFG and Design
You are ignoring the west coast when it comes to walking shoes i.e. 813
Most people here want the outdoors look not the stuffy Boston / New York black or white.
Please make 813s and other walkers in medium brown as well. Surprised really that you haven’t figured this out yet


LYNDA INTENZO August 3, 2017 at 4:47 pm

I purchased a pair of sneakers for my husband and the eyelet ripped where the shoelace goes in. He hasn’t had these long and I believe they are defective. These were purchased at a store while on vacation during the holidays in another state and can’t be returned. Most stores stand behind their products, but I have no way to return these to the store.
I wrote to numerous people in your company with no help. I then asked to have a manger contact me because they were telling me from the pictures I sent, they could tell my 59-year-old husband was wearing the wrong shoe size. I was finally offered 50.00 towards a new pair of sneakers. Which does not cover the cost for a new pair. I asked to just replace the ones I had.
I think New Balance should stand behind their product and at least review these sneakers and send me a non-defected pair.
I refuse to put any more money out to New Balance for sneakers. I did find a coupon on line giving me 10% off and free shipping, combined with the 50.00, I still had to pay 8.50 which I was willing to do, but then found out I cannot use 2 coupon codes. I called for help but was told sorry, one coupon code!!! This I feel is a really bad way to do business, let alone not standing behind your product.
I will be on letting my social media folks know how wonderful new balance is.
My request number is (487352) if you would like to research what I am saying along with the pictures I sent.

Lynda Intenzo


Parag Pathak July 15, 2017 at 3:37 am

Dear Sir
Greetings for the day
We are running foot ball club in India.
We have more the 800 – students.
We have got a lot of inquiries for the enrollments of new students who want to join our club.
Our basic aim is to get affiliated with your club \ company.
We are also interested in a sponsorship
We await your positive response
Thanks and regards,
Parag pathak


Karen Wolfe June 5, 2017 at 10:15 pm

New Balance Fresh Foam Aristide has changed my life!! I have always had trouble with my feet. I have had heel spurs, pain in my feet (especially when walking) and feeling just plain uncomfortable wearing shoes in general. I have been walking for years but I can’t say I liked it. I just knew,I had to exercise. In my thirties I walked 3 to 5 miles a day. In my 40s and 50s it was 2-3 miles five days a week. Now in my sixties my last two years have been sporadic. Just the thoughts of walking put me in pain. I have bought hundreds of pairs of shoes in every name brand. Never have I spent less than a hundred per pair only because I I worried the construction would make the pain worse. Well the heavens opened a month ago. I was once again looking for the perfect shoe. As I was meandering the shoe department I noticed the New Balance Arishi. They were just too darn cute so I tried them on. OMG it was love at first try on. That was it; they would be perfect for my last few days of teaching before retirement. They didn’t look like grandma shoes and I knew my high school student would love them. I was sporting the look. Day one I was the nicest teacher in the building because I was so comfortable. I would not shut up about them. Any one who even looked my way had to hear how amazing the shoes were. At one point my co-teacher asked me to shut up about the shoes. Three days later I decided to see how they felt walking a distance. I am so hooked that today I even took my shoes off in the store where I was shopping to have a stranger feel how light they are. That was it for my best friend she was laughing so hard at me she was crying. My husband is so happy not hearing me complain about my feet hurting that he is buying me another pair prior to going on vacation I two weeks. I know I sound like a kook but really I am sane (so I think). I now have been walking two times a day pain free. This is a first for me! One other amazing thing, the price was crazy. Under 70 dollars is just the icing on the cake. If you ever need a 62 year spokeswomen that is free, I am your woman. Let me sell your shoes to those over 60. You hit the nail on the head with Arishi. Now I will lose that 20 pounds I have been trying drop. This is the first time I EVER written to a company but have never been so pleased with a product so much. Thanks for listen and thanks for a great product.


Athletic Shos and Politics April 25, 2017 at 11:34 pm

The great thing about America is that we have the opportunities and choices. We can speak our minds without primal fear of persecution….. So,those consumers that don’t like Trump….who cares, and, no worries……buy some other brand of shoe …… doubt you will find anything as comfortable as NB……but that will just be something else to complain about……
I went to 11 Athletic shoe stores today and tried on 23 pairs of Running Shoes …I was amazed at the variance of quality of running shoes for the same price….. New Balance was my top pick for running comfort……. and…… the sales associate was very knowledgeable about the products and kindly! Thanks New Balance for your happy and professional representative Ms. Cicaro. See you at the track!


Mark Frederick April 13, 2017 at 3:36 pm

Not long ago, I decided to get in shape again by jogging. I asked around and was told that a great running/walking shoe would be the New Balance 900. I took the advice and purchased the shoes. After 6 weeks of jogging twice a week, these shoes had an awful smell that could not be removed. I washed the shoes, put in inserts and powder, only to find that the smell was not coming from the inside of the shoes, but from the graphite bottom. The smell was so horrible that I had to store them in my garage.


Rosemary Gregg March 28, 2017 at 4:31 pm

I have been wearing you 928 for about 10 years. Last year when I got my new 928, I was horrified how they have changed. The uppers are way to soft and not only do they not give the support of the olders ones but they stretch out terribly. Also the backs are made of such cheap material that within a few months they are torn apart.

I have a pair of 928 from about 8 years ago that offer me more support than the new ones I have.

why did you change them. You had a good thing going that is now terrible.

If you don’t made them like you did before I am going to look for a different shoe to order.


Marjorie Griffin March 17, 2017 at 12:14 pm

I have been a loyal New Balance customer for more than 30 years. Your shoes have been my choice for running and walking because of the quality and fit. However, I have burned all of my New Balance shoes because of your support for the most racisr, misogynistic, narcissistic, uneducated, wannabe dictator , Donald Trump.


Pilgrim March 21, 2017 at 10:21 pm

Well Marjorie, you wear the progressive liberal socialist democratic badge of honor well. Their mantra: you MUST act as I act, believe as I believe, hold the same opinions as I hold OR I will bring you down!!! I will boycott your company, your establishment, your products, and I will make sure no one on this planet every patronizes you ever again.

BURN THOSE SHOES. Go to Nike and their slave labor in foreign countries where no one has the liberty of opinion or choice.

The American people spoke. WE THE PEOPLE elected Donald Trump. We won, you lost. GET OVER IT.


Gordon McDowell March 6, 2017 at 2:13 pm

I have been a very loyal NB consumer over the years and I mean loyal from the respect of they have been the only brand of footwear my family and I have purchased. With the cost of the product multiplied five times to dress my wife, two boys, daughter and I, we spend what is considered a lot of money every year on NB shoes.
I dont know what has changed in the production over the past 18 months but the quality of the product has taken a dive into the disappointment barrel for us. The soles of the last four pair of NB shoes we have purched have come apart on the outside and the seam where the leather of the shoe meets the sole has detached on the last two pairs I have purchased.
I have tried to return the shoes to the place we purchased them on two different occasions after only having them for five weeks on one pair and seven weeks on the second pair and have been told they wont exchange them. I have never had this problem when our family wore Nike brand shoes, and I have told myself that its just a glitch and the next pair will hold up, but I have come to the realization that my faith in the product is getting in the way of reality. I am very saddened by this because there is nothing like the feeling of putting on NB shoes every day and I have yet to find a more comfortable pair of shoes. I hope someone from NB Quality Control happens to see this and contacts me to give me some kind of reassurance that this is not the new trend for NB foot wear.
Struggling to remain a NB customer in a small town in Kansas.


BOYCOTT & IMPEACH TRUMP January 31, 2017 at 9:56 am

My friends and family are boycotting your products because of your support of the increasingly tyrannical president. Shame on you.


Loyd O'Steen February 12, 2017 at 9:16 am

I’ve been wearing New Balance running shoes since 1983, just prior to entering basic training in the U.S. Army. I just bought my most recent pair (model 990) in January. They are by far the best athletic shoes I have ever worn. I like the fact that many of New Balance’s shoes are still made in America. I will continue to buy your products regardless of the political comments made by some. Keep up the great work!


Pilgrim March 21, 2017 at 10:23 pm

You wear the progressive liberal socialist democratic badge of honor well. Their mantra: you MUST act as I act, believe as I believe, hold the same opinions as I hold OR I will bring you down!!! I will boycott your company, your establishment, your products, and I will make sure no one on this planet every patronizes you ever again.

The American people spoke. WE THE PEOPLE elected Donald Trump. We won, you lost. GET OVER IT.


Mannie January 25, 2017 at 11:00 am

I have just bought a new pair of New Balance running shoes and will continue to do so, what are these people ranting about Give the new president a chance! They call him Rascist yet he is married to a Slovinian who has Mongolian roots, so he cannot hate races! He has businesses in 25 countries in Africa, Europe, South America, Central America so he is providing jobs for people all over the world both men and women how many of these complaining about him are doing that? I have just bought a new pair of NB’s and I will keep supporting you guys!


Pilgrim March 21, 2017 at 10:27 pm


Those on this comment board calling for each and every person, business, corporation, organization and group to believe like them, think like them, VOTE like them, hold the same opinions, morals, and view points are crazy!!! But, that is the indoctrination of the progressive liberal socialists democrats.

WE THE PEOPLE voted and Donald Trump is the President of the United States. . .whether the socialists like it or not!! Had Hill-da-beast gotten elected, there would be no New Balance corporation to even make shoes because the government would own and run everything and we all know how that turns out, don’t we?


Karla January 14, 2017 at 12:52 am

I love your shoes, but I’m horrified that the money I paid for them has gone to support one of the most detestable human beings ever to hold one of the highest offices on the planet. You make quite a fuss about your environmental initiatives, your US-made products and your “responsible” leadership. What a joke. Your interest is your stockholders’ bottom line. The president-elect and his minions are taking us down a very dark road, and you helped finance the trip. Perhaps you will benefit, but only at others’ expense. Shame on you.


Robert N. Cowley December 14, 2016 at 12:11 pm

I saw a report on your company NB on the History channel on 14 December 2016. It stated that you only make 25 percent of the shoes here in America. My question is, why not support the American worker and make 100 percent of the shoes here in the USA? Remember what Donald Trump said, “Make America Great Again.” Have a very Merry Christmas and a Happy New Year.


Ernest O'hara December 13, 2016 at 11:13 pm

In regards to people complaining about a connection to the Trump administration.I am sending you a message stating that with just one third of the voters on the Trump Train we could easily purchase your stock of 4 million pairs assembled in the United States and still have two thirds of the voters left over. Not to mention the silent majority that remain quietly on the sideline,good luck to your company in the new and improved United States of America.


Pilgrim March 21, 2017 at 10:28 pm

YEA for you Earnest!!!


Peter Hamersma December 5, 2016 at 9:46 am

I am writing to say that after many years as a New Balance customer, I will no longer be purchasing your products. The support by New Balances corporate leadership of Donald Trump is unacceptable to me. While New Balance may feel that Donald Trump may be suggesting trade policies that might benefit the company, he is also on record for so many other hateful and divisive policies. While you may like his trade policies you are also overlooking or agreeing with his racist, bigoted, white supremacist statements, not to mention his totally deplorable treatment of women. Are these really the values New Balance supports as a company? Your implied support of these values are why I will no longer be a customer.

I currently have three pairs of your shoes and while I won’t be burning them as others have done when they are worn out I will be shopping with your competition. I would suggest that your company renounce its support of Donald Trump and make a very larger, generous contribution to an organization like the American Civil Liberties Union. Your corporate leadership seems to have lost sight of the fact that it takes a long time for a company to build a good reputation and very little time to destroy it. This is not a matter of differing political beliefs but one of moral and ethical values. New Balance is simply a company whose values and ethics I find unacceptable.

Peter Hamersma


David December 1, 2016 at 3:00 pm

All you people who are calling my Pres a racist and anti immigrant are idiots. Trump has never said anything bad about immigrants he has only expressed that some of the ILLEGAL immigrants who are coming across the border are rapists and killers.(and they are). He isn’t even anti muslim. All he wants to do is the same thing Jimmy Carter(D) did, Which is to temporarily stop immigration from countries that have terrorist ties or are known havens for terrorists.
Further more. Illegal immigrants are here illegally, that makes them criminals already, and he only wants to deport the violent felons. STOP WATCHING THE CLINTON NEWS NETWORK SHE LOST STOP LYING ABOUT TRUMP NOW.
I for one have new respect for NEW BALANCE because I have been begging for an American made sneaker since the 80s when I was a kid and too poor to afford a reebok or nike.
TRUMP even said that a transgender can use any bathroom they want in Trump Tower. So I’m pretty sure he isn’t homophobic either. All you Weak Handed PC culture candy a**es need to get over it. A real American Patriot has taken the reins and the UNISEX every one is a winner world you have been waiting for is over. BLACK WHITE ASIAN INDIAN MUSLIM LIVES MATTER I LOVE YOU ALL>>> LOVE LOVE LOVE


AMERICA IS GREAT November 21, 2016 at 10:29 pm

I have been a customer of new balance for at least 25 years. I became devoted to new balance when it was the only shoe that stop the pain of Plantar fasciitis that I was experiencing .I am politically a Independent because I can’t bring myself to be called a democrat or a republican . On a scale of 1- 10 I rate the republicans a 2 because of the pure hate they have shown for Obama. mitch mcconnell showed what the republican party was when he said he would work to make sure Obama would never achieve any thing as president before he was even inaugurated . I consider him a traitor to the USA for that comment.The democrates lost me when me when they ran away from Obama in his first four years so they could get reelected , Cowards.

Opinion = But with your support of this dangerous man , a person who has admitted what he thinks of women and his mocking of the disable,who has attacked almost every race of people in the USA except for the white RACE,who has been proven to be one of the biggest liars ever has made me sick. Shame on you for supporting these people.

Kentucky whiteboy — Trump would probably call me white trash?


Amanda Lynch November 21, 2016 at 2:56 am

Been a customer for 20+ years. No longer.
How COULD you donate to that horror-show of a human being?
Shame on you. Seriously.



Forrest McGill November 20, 2016 at 10:20 am

I have been a loyal customer of New Balance for decades, but an now chagrined. Your support of Trump’s extreme nationalism contradicts the values I support. You have lost a customer.


Matthew Bates November 17, 2016 at 8:07 pm

Dear New Balance: It grieves me to say, but you have lost a lifelong customer. I have always worn New Balance shoes. I wore them for years when I jogged and ran races. I’ve also worn them (and still do) just walking around.
But no more. I cannot condone or forgive your willingness to overlook Mr. Trump’s ugly anti-immigrant rants, his contemptuous vulgar statements about women, his violent rhetoric about beating protesters until they need a stretcher, and the deep damage he has done to civil discourse in our country.
You were willing to overlook all this — and more — because Trump would take us “in the right direction” on trade? Well, I’m not, and so I must say “good-bye” to shoes I have loved and a company I have proudly supported for decades. And I will urge others I know to do the same.
— Matthew Bates


Scott Peterson November 16, 2016 at 5:01 pm

Dear Ms. Stephanie Smith,

I am grieved at the recent support hate filled rhetoric. Unless this is amended I will stop and be an advocate of boycotting your products. I had previously been a devoted customer for 15 years. Supporting the rhetoric of Trump excites white supremacist for reason. You have ignored this reason. Please consider the message and ethics of your actions in the future.
How you can not be embarrassed in public is confusing to those who have values higher than the worship of money.


John Enrietto November 16, 2016 at 12:47 pm

I will no longer buy New Balance products. I sincerely wish I never had.


Thomas Belanger November 16, 2016 at 12:07 pm


I have been a loyal customer of New Balance for 25+ years.
When I see them on sale I typically buy four pair at a time.

I will no longer be purchasing your product. Had I known you supported the candidacy of Donald Trump, I would have stopped much sooner.

You have the right to support whomever you feel would be the best fit for the Presidency.
However, I have the right to do business with whom ever I please.

Your supporting Trump indicates a lack of morality, compassion, reason, and plain common sense. You know, all the things which would truly…..Make America Great Again!

I’ve never been the type of person to take this kind of action. I’ve always felt it’s up to each individual to legislate their own set of moral imperatives. But, too many good men have died in the name of the values which are being assaulted by Donald Trump and his ilk!!

With all sincerity,

Thomas Belanger


Martha Livingston November 21, 2016 at 10:15 pm

Dear New Balance,

Like others in the emails below, I’m a longtime wearer of New Balance shoes. I was deeply upset to learn that the corporation had supported Donald Trump’s candidacy, yet I did not stop wearing New Balance shoes.

I have learned that some white nationalist groups are now publicly calling New Balance “the shoes of white people,” and I think it is inXXXXbent on the company to loudly and publicly disavow any such language or support. Otherwise I will have to conclude that New Balance wants to use its corporate image and power to support racism in the U.S.

Please tell me, and the rest of America, that this is not so. If you don’t, we’ll have to conclude that you support this use of the company’s name, and stop buying your shoes.


Martha Livingston


Ernest O'hara December 13, 2016 at 11:26 pm

Gee Thomas four pair at a time, you must leave us on the Trump Train a few pairs as we can only share the entire stock they produce in the States with one third of our voters at one pair per customer.


Steve Eagles November 15, 2016 at 9:58 am

The election of Trump is not good for America. You should have endorsed Bernie Sanders if you really were focused on trade deals. I am a 68 year old white man from Maine and have always supported and used New Balance for 40 years. I do not want to wear shoes noted for being for white men particularly. You have done your company great harm.


Clarissa Boyd November 14, 2016 at 8:21 pm

I was disappointed to read that New Balance was entering the political arena by its comments regarding Trump;also that a white supremacist group is telling people to buy your shoes in support of Trump.Hard to be too supportive of a man who makes his products overseas and uses foreign steel to build his high rises., I respect your right to free speech but I and my families’ right to not purchase your products is a right we will be invoking.


Nicole Gordon November 12, 2016 at 8:04 pm

I was disappointed to learn that New Balance supported Trump. I donated all my NB shoes to the shelter and will no longer be a customer.


Jeremy Davis August 2, 2016 at 10:26 pm

hello everyone im Jeremy Davis of Portland ,OR I hurt my back very bad a few years ago and couldn’t really walk to go, so With PT, and all im walking now a lot better , So I needed a good walking shoe , so I got a pair of NB 597 in gray, good nice to have on my feet , Well iv used the shoes 5 time and have in all maybe walked 10 miles, and the side of the shoe has come apart , im told NB cant help me the store I got them in have a 30 bring back , well I got the shoes on 06/03/2016 and used them 5 times they still look new, now take it I needed the walking shoes so i can get better and make my very bad back stronger , and this shoes felt so good on my feet im a avg guy 5/10 165 lbs small boned and slim small feet size 9 in mens , well I cant get anyone to help me im don’t have a lot of money I saved and got the $90.00 shoes , and after I got much better I was going to buy a pair of there running shoes , so I call and call and emailed and am told im XXXXX out of luck , from NB , And the store I got them in, now I don’t have shoes to walk in other than the vans slip on`s I have, its very sad and man down on his luck who cant do a real job anymore to make a good living saved up and paid $90.00 for some NB 597 I loved the shoes till the right shoe came apart on the side just pass my big toe and I have small skinny feet the shoes fit better than any I tried on . im so up set no one will help me or replace the shoes after I sent pics of the shoes and showed the side where its coming apart I have a hole the size of a 2 dimes side by side , now I have to hurt me feet to walk in my vans slip on`s so I thanks you NB for being so cold about your shoes and im sending them back to you so you can look at the shoes and see where you messed up when you had them made god knows where . now what do I do I spent all my money on your walking shoes and was going to buy a pair of running shoes later when I went from walking to jogging and running you have now put me back weeks on weeks due to I don’t have walking shoes now , hope when you get them you own up to it and see the messed up job on how the shoe was made thanks Jeremy Davis 6610 SW Virginia Ave Portland ,OR 97239 , O and I don’t need the $ 30.00 off shoes coupon I was offered , I don’t have the money to buy anymore shoes now that I spent it on your NB 597 gray shoes would have just been nice if you had owned up to your mistake on the shoes maybe you will when you get them in the mail there at your HQ, in Boston MA , just hope you will do the right thing and make this right by me so I can get back to walking and making my back better . Jeremy daivs


Nanette Svolos July 12, 2016 at 7:00 pm

Attached is my review I am waiting for Yelp to post:
I bought spikes for my son 2 1/2 months ago from Sports Chalet. The cleat is already tearing on the leather. The person at support@newbalance is trying to tell me, it’s because the cleat is not wide enough. I told him if my son’s little toes was that far down in the cleat, his foot would be slipping out of it. Of course I haven’t heard back, because he knows he is wrong. Wow they gave me a 10.00 coupons and free shipping. Very frustrated with their customer support, it’s like he was reading from a manual.
These are not the first pair of cleats I’ve bought and if they were too tight my son would not be able to wear them for 3 games in a row.
Not happy with you New Balance


Barb burchett June 7, 2016 at 10:32 am

Just wanted head quarters to know that I bought a pair of new Balace 801,s the slip on kind and I’m still wearing them! They are just now starting to really show wear:(( haven’t found anything close to them. The arc support is most important to me! Guess I’ll keep looking. THANK YOU for the longevity of them:))) Barb


Max February 22, 2016 at 6:06 pm

Dear New balance,
I write this to you on my hands and knees begging you to continue to make minimal running shoes. Since, my first new balance minimal running shoe they have been the only running shoe I have worn, despite having the ability to receive free nike shoes. I have purchased and worn 7 pairs of new balance minimal running shoes in the last 2 years alone. I will continue to purchase new balance shoes for the rest of my life, for one condition, YOU CONTINUE TO MAKE MINIMAL RUNNING SHOES. My most recent pair of running shoe was the MR00 which you have since discontinued, and before that I wore the MX20 V3 which you made no longer a running shoe with the 4th version. The only available minimal shoe now is a trail running shoe. I beg of you to continue to make road minimal shoes so I can continue to buy New Balance shoes. If not, unfortunately I will have to take my business to another company. I know many other people in the same boat as me and I hope you consider to continue making minimal running shoes in order to keep our business.
A Loyal New Balance Minimalist shoe customer


Kelvin Richardson February 14, 2016 at 10:41 pm

I was going to try to contact a CEO about a problem I had gone through customer no-service with, and no resolution. But after reading all these posts it is apparent that the only option I have is to go to another brand.


Scott MMM December 29, 2015 at 1:21 am

Same problem here..Use to love 990’s but now it feels as if I’m walking on gravel…Rep told me the same thing that I didn’t use the shoes in time..WTF?
Tried to go american but now…New balance just sucks..
What a waste of time.


Frank Peters October 24, 2015 at 9:13 am

I purchased a pair of New Balance men’s 574 shoes approximately five months ago at the Gardens Mall in Palm Beach Gardens, FL. They are extremely comefortable and I do enjoy wearing them. However, almost immediately after beginning to wear them the rubber soles pulled away from the shoe. I have glued them several times but they keep popping off. I don’t know if others have had this problem but it is very aggravating and hopefully you have corrected the problem since this purchase. I paid around $150.00 for these shoes and won’t do it again. I just thought you should know about the problem. Sincerely, Frank Peters


kevin eslinger October 14, 2015 at 1:26 am



Jim Jones November 25, 2015 at 2:35 pm

Good one Kevin, good one. SMD….


kevin eslinger October 14, 2015 at 1:16 am

I filed a complaint with new balance two years ago because of a pair of athletic shoes 928
that led to a huge blister on my left foot which led to the amputation of two toes. Their insurance company called Zurich North America, has done nothing but jerk me around for two years sending me from one claims adjuster to another and nothing has been accomplished. Just when they sound like they are ready to settle this matter, they ship me off to another claims adjuster and even lie to me stating that information they have requested to process my claim was never received. I remember other customers commenting on this shoe stating that it had flaws in it so anyone please comment on my comment here today and help me get justice for two missing toes and an insurance company that has zero compassion and zero ethics in handling my claim. I also read that other people with claims from Zurich were having the same problems that I am having with Zurich so they are apparently trying to screw a lot of people over. Maybe that’s why Zurich is a billion dollar plus company a year!!! They didn’t get that way by giving any money away that’s for damn sure…..


Lee Johnson October 30, 2015 at 7:14 pm

With the bodily damage the shoes caused, pardon me, you’re a damn fool for having tried to deal with them yourself. There is certainly an attorney who will take your case on a contingency basis to recover your medical cost plus damages.


Susan dorn September 29, 2015 at 4:11 pm

Apparently spending $350 on custom orthotics does not allow one to question their effectiveness!!!! Just ask Chad at New Balance in Creve Couer in St. Louis. After asking what if the orthotics don’t diminish the arch pain he informed me that not only would he not make them, but that they wouldn’t work anyway. When I asked why, he informed me that my mind set was not positive enough for them to work. We’re talking feet here, not horoscopes!!!!


Armand September 8, 2015 at 2:52 pm

I bought a pair of NB 1260V . Within a few months, the shoes started to tear on each side, and the front toe area came apart. I brought them back to the Avon, Ct. NB store, and the service was the worst, when I was told, they wouldn’t give me credit towards a new pair, and shook my hand, and told me to have a good day. When you spend $150.00 for shoes, you’d expect better service. I’ll never buy another pair of NB shoes again, especially from the Avon store.


Dan Dornbos July 11, 2015 at 12:32 pm

I ISSUE A CHALLENGE TO THE CEO of new balance: invite me to boston and show me this research thats says they use the best quality materials and make the best quality footwear for your feet! Check around there are a lot of studies that show the damage these shoes cause your feet but I have yet to see one that shows how these shoes help your feet! But im sure Mr ceo and the bored members and sleeping well and enjoying themselves lying around on the piles of money they exploited from hard working americans. Guess QUALITY should be redefined as whatever we can make the most money . From. PLEASE POST THE RESEARCH RESULTS AFTER COMMENT. I challenge you. And any seeing those results make sure to check that they are legit.


Bryan September 14, 2015 at 12:16 am

Your shoes ruined my feet! I have bin waiting for a reply from your canada office for some time now. I have burns and blisters on my feet! I am not able to work or do any other daily task! Please reply before I explore more options. Thank you.


kevin eslinger October 14, 2015 at 11:21 pm

Brian, how would you like to have two missing toes and I still have been denied disability two years later… contact me asap so we can compare notes and stand strong together for justice and stamp out crooked, greedy and unethical business practices from insurance companies like Zurich North America who represent New Balance!!! kevd****


Jim Jones November 25, 2015 at 2:28 pm

Why in the hell would you wear shoes that blistered your feet so badly that you had to lose 2 toes? If they hurt your feet when you wore them, then you should have tried this….taking them off and returning them. It’s not rocket science. If you put your hand on a hot stove and it burnt you, would you leave it there until all your skin melted away? Sounds like a case of user error and possibly proof of natural selection.


Joe Shmoe December 7, 2015 at 1:46 am

@Jim Jones, you sir are a genius, for a second there I thought I was the only one thinking why didn’t you just take the shoes off? I mean seriously dude, your “claim” sounds like a bullXXXXX case and if I were the CEO I’d treat your claim just as I read it, a joke. You wore shoes, the shoes hurt, didn’t take them off, blisters formed, lost two toes. That essentially sums up what you’re saying, kind of like the person that sued McDonald’s for making them fat, as the old saying goes, you made your bed so sleep in it. I do have a question though, how the hell do you wear shoes that mess your feet up so badly they make you lose two toes? I mean were you wearing shoes that were 4 sizes too small or some XXXXX? It’s at this question that I just decided Jim Jones said it best when he presented the famous quote of “natural selection”. Paging Kevin Eslinger for you Darwin Award

Dan Dornbos July 11, 2015 at 11:31 am

New balance has joined other shoe companies in gluing cheap crap together instead of making a quality product. The ceo`s laugh at what idiots the consumers are while they sit in their mansions. And we the consumers develope . Severe angonizingly painful foot problems


Dan Dornbos July 11, 2015 at 11:27 am

New balance now makes their shoes to be disposible. They wont last more than a month. And they will start falling apart after a day


Dan Dornbos July 11, 2015 at 11:22 am

NEW BALANCE is a bunch of second rate cheap materials glued together. They make these shoes so that rhey will fit in the store. But after you wear them for a couple of hours they start to fall apart. This company and many others are switching from making a decent well made product to make it as cheap as possible so that we can make more money and more often. Seriously if you buy and wear these pruducts expect to have severe problems with your feet with a few years. These shoes made my minor foot problem into major foot problem(s). So if you continue to buy these shoes, expect and have fun with all the pain that you experiance every time you walk. It will happen. These are greedy money hungary people that run this company and do not care About your well being or health. That is why stores that carry their products have a no return policy if you wear these shoes outside of their store. The retail stores know that they sell crappy merchandise and so does new balance and that if anyone can actually test out their product that they wouldn’t buy it! !!!! So much for made with pride in america. They should a new slogan that says buy are crap because we tell you too and screw off because if you dont buy are products there are millions more morans we can steal money from.


Belinda May 27, 2015 at 1:52 pm

My new New Balance shoes feel like I’m walking on gravel with my socks on. There is no barrier between the undersole and the ball of the foot. NB sales rep said I was to blame because I kept them in a box for several months before I wore them. Yep, that’s what he said. So here I am venting into thin air.


Dan Dornbos July 11, 2015 at 11:24 am

Thats why stores wont take a , return. Its because you wore the shoes for more than an hour . And they fell apart


kevin eslinger October 14, 2015 at 11:24 pm

Belinda, I once described walking on their shoes as walking on a grate or manhole cover on a city sidewalk. Contact me please kevd*****


Tara Ramey May 1, 2015 at 10:05 pm

I have a pair of New Balance 710 series all terrain womans size 12 shoes that have a tear in the mesh type material on both sides on the inside of each shoe at about the base of the big toe. It appears like the tear or break in the material is about where they bend as i step. Both myself and my father have worn New Balance exclusively for years and i am disappointed in this pair of shoes. Is it possible to send the shoes to you for repair or to be replaced?


Brian April 21, 2015 at 5:20 pm

I Have Been Wearing NewBalance….And Only NewBalance For Over The Last 2O Years And As A Long Time Brand Loyalist I Am NOT HAPPY With The Release Of The M1300JP2 On March 28, 2015. For A Shoe That’s Released Only Every 5 Years I Am Disappointed That NewBalance Did Not Make More Pairs Available To Purchase (Some Stores Only Received 6 Pairs). For A Company That Once Proudly Proclaimed To Be Treading It’s Own Path….NewBalance Is Beginning To Act More And More Like Nike,


James Keyes December 2, 2014 at 5:24 pm

I have a pair of NB 993 running shoes that I bought in America 4 years ago before coming to Thailand. I have big and narrow feet with flat arches. I wear a size 13B, which is one reason I have been buying NB shoes for almost 30 years – the availability of narrow widths and good arch support. Also, I have had many pair of NB shoes, mostly the more expensive ones, and have never had a single stitch come out of one before I literally wore holes in the bottoms and had to throw them away. I have recommended NB brand to many friends because they hold up so well and are by far the most comfortable shoes I have ever owned. I never buy other brands.

Not this pair. I have rarely worn them because of the heat over here in Thailand. It’s just too hot to wear shoes all the time. Everyone wears flip-flops. These shoes look brand new and show no wear on the soles. I got them out to put them on recently and noticed that the foam body around the heels is literally disintegrating. It it turning into powder and has cracked all the way around the heels. The soles are pretty much completely detached from the body of the shoes on the back half of the shoes. These shoes have been stored in a moderate temperature in the box they came in. They have never been exposed to the sun or any chemical. I paid $125 for them – the most I have ever paid for a NB shoe – and consider this to be totally unacceptable for shoes of this price and supposed quality. I can see if I ran in them (I never do) and abused them but these shoes don’t have more than 100 hours of wear time on them.

What do I do now? There are dealers who sell the cheaper models of NB shoes here but they refuse to help me and do not carry these more expensive shoes. They only carry the real cheap ones made in Asian factories. It is prohibitively expensive to ship them back to Massachusetts – half way around the world. So now I have a “new” pair of shoes that are falling apart before my eyes but that I cannot wear. I am very disappointed with this situation. I expected better from shoes made in the USA by my favorite shoe company.

Any ideas? Thanks.


kevin eslinger October 14, 2015 at 1:29 am



Larry W. Johnson July 23, 2014 at 9:01 pm

I recently contacted New Balance in regards to your 990 running shoes. I have worn these shoes for a year just two times a week. I don’t use them for running. I use them to walk around in. They are in excellent condition except for the carbon fiber insert on the bottom which has become partially detached. I have sent photos of this defect, and was insulted with a 10% off coupon on my next purchase. I would think that the glue used to hold the foam and carbon fiber does not work with the two different composites.
I have been wearing New Balance for over thirty years, and have had New Balance 900 series last five years with minimal usage such as now. I would like someone at Corporate Headquarters to agree to the shoes being sent to New Balance for inspection and see first hand the condition of the sole and the condition of the shoes. My belief is that upon inspection someone would agree its a manufacturer’s defect not wear and tear. NEW BALANCE ARE BECOMING DISPOSABLE RUNNING SHOES


Larry Jurczak July 18, 2014 at 9:16 pm

I researched sneakers on the web , then went and purchased your brand of shoe because they were a quality shoe made in America. Guess how happy was when I got home and found that they were made in Indonesia. I spent the extra for your brand to get quality and to support my countries workers, not to get a piece of garbage one step above China. If my plan was to buy shoes from another country I would have elected from Canada or Britain. I feel that your company is misrepresenting itself with advertising they are american made, not they american made also, when you can find them. Tomorrow I now have to return the crap that I bought and find a real quality shoe, my hope is to find a New Balance made in America or a British sneaker, at least there is no misrepresentaton made by that company. In closing maybeyou should sell the XXXXX brand of your shoe at Wal mart and Target and quality made at a shoe store charging top dollar.


Hervey A. Sande June 30, 2014 at 10:07 am

My understanding was that New Balance shoes are made in the U.S.A. Much to my surprise i recently noted that my new pair od NB runni ng shoes were made in Vietnam. I am not happy about this and will carefully consider my next purchase of running shoes.


kevin eslinger October 14, 2015 at 11:28 pm

yes Hervey, I asked the company once why their shoes keep going up in price and they responded, “it is the increase in raw materials and wages for employee’s.

Let’s see now, they pay the viet kong people 50 cents an hour and, oh, that must be the reason!!! lmao…


rick gilmore June 30, 2014 at 9:06 am

i purchased a pair of M2040GL2 at New Balance Branson in Branson Missouri on 5/5/2014
I wore them for 4 weeks and the rubber sole that curls up the left shoe came unglued. The store offered to reglue the toe. Can I please get a replacement shoe. I am concerned regluing will not last.


tom hawkes March 17, 2014 at 8:49 pm

I would like to suggest that a 3A shoe be produced, as sometimes allowing for stretching the 4A is to big and sloppy where as the 2A is to tight . I had surgery on my left ankle and I require the extra room in the shoe for the insert I have to wear to compensate for the
10mm shortness in my leg,[ I am referring to the sports range ].
yours sincerely .
Tom Hawkes


Steve McBride March 2, 2014 at 10:25 pm

I am looking to open a shore store. I am trying to find out how I can become a retailer of new balance.


julie bolton October 4, 2013 at 10:23 am

I just bought a new pair of shoes three weeks ago. I am wearing them to the gym. They are 608s I need the 4-600 range for my bad feet. I am having the sole’s fall off. What kind of glue can I use to keep them on. Any info would be great. Thank you. Julie Bolton.


Lily Jane March 11, 2014 at 1:04 pm

Why is that your employee’s are used up until they are injured and then you as a company kick them the curb! It’s greed! You use them to make you billions of dollars and then leave them injured and not compensated! I think the media needs to take attention to just how your company really works!


kevin eslinger October 14, 2015 at 11:34 pm

The media is bought and paid for and they will not touch any big business that makes millions or billions a year!!! I like to refer to the main stream media as the urine stream.


kevin eslinger October 14, 2015 at 1:31 am



Joe Shmoe December 7, 2015 at 1:53 am

Dude, shut up, we get it, you went full retard and wore crappy shoes, get over it. You’re like the crazy uncle at a family reunion that never gets invited but shows up anyways and asks people for money.


Mike St. John November 16, 2016 at 2:03 pm

I too will no longer purchase New Balance shoes.
If NB is backing Trump because of their desire for TPP then that is a bad decision based upon the entire scope of what is best for all people. Additionally, a white supremacy group just declared NB the official shoe of white people and the shoe of the Trump revolution. I will be sending mine back to corporate HQ and I urge all people to do the same.


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