MSC Cruises Corporate Office - Corporate Office HQ

MSC Cruises Corporate Office

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MSC Cruises Corporate Office Address

MSC Cruises USA, Inc.
6750 North Andrews Avenue Suite 100
Fort Lauderdale, Florida 33309

Contact MSC Cruises

Phone Number: (954) 772-6262
Fax Number: (954) 958-1077
Website: http://www.msccruisesusa.com/
Email: Email MSC Cruises

MSC Cruises Facts

Founder: Achille Lauro
Date Founded: 1960
Founding Location: Naples, Italy
Number of Employees: 16500

MSC Cruises Executives

CEO: Richard E. Sasso
CFO: Nicola Gargiulo
COO: Ken Muskat

MSC Cruises History

MSC cruises logo

MSC Cruises was founded in 1960 in Naples, Italy, by Achille Lauro originally under the name Lauro Lines. The company had two cruise ships in the 1960’s. In 1979, the Angelino Lauro burned to the ground in St. Thomas and in 1985, the Achille Lauro was hijacked by the Palestinian Liberation Front. In 1989, the company was sold to the Mediterranean Shipping Company and renamed to MSC Cruises in 1995.

MSC cruises ship  The company currently has 15 cruise ships, with two more launching in 2019 and an additional 12 being built and scheduled to launch by 2026.

MSC Cruises is registered in Switzerland and is the world’s largest privately held cruise company, with more than 16,000 employees. The cruise line is the 4th largest in the world.

In 2017, the company launched “Seaside”, a cruise ship built especially for Americans and is the first MSC ship christened in the US.

In July 2018, the company announced that it was building a second port in Miami for their World-Class cruise lines. Company headquarters in the USA are located in Fort Lauderdale, Florida.

MSC cruises advertising

MSC Cruises FAQs

Question 1: What is the phone number for MSC Cruises?
Answer 1: The phone number for MSC Cruises is (954) 772-6262.

Question 2: Who is the CEO of MSC Cruises?
Answer 2: The CEO of MSC Cruises is Richard E. Sasso.

Question 3: Who founded MSC Cruises?
Answer 3: MSC Cruises was founded by Achille Lauro in 1960.

{ 3 comments… read them below or add one }

Daniel Kavanaugh January 31, 2019 at 9:15 am

Hello,

I’m sorry about having to forward this email, but it seem that I’m not getting anywhere with the Florida office. So, if you could put this email into the right hands this would be of great help.

Sincerely yours
Daniel D Kavanaugh
336 407 XXXX

Sent from my iPhone

Begin forwarded message:

From: DANIEL KAVANAUGH
Date: January 20, 2019 at 3:11:30 AM EST
To: Roberto.Fusaro@ msccruisesusa.com
Subject: Booking Issue

Mr. Fusaro, Again I’ve been trying to resolve this issue. I had forwarded you with no response. I wish you would look into the matter.

Daniel D Kavanaugh
336 407 XXXX

—–Original Message—–
From: Daniel Kavanaugh
To: Roberto.Fusaro
Sent: Thu, Jan 10, 2019 01:32 AM
Subject: Fwd: Booking issue

Sent from my iPad

Begin forwarded message:

From: Daniel Kavanaugh
Date: January 9, 2019 at 10:36:24 AM EST
To: Roberto.Fusaro@ msccruisesusa.com
Cc: massimo.bergamasch@ msccruisesusa.com
Subject: Fwd: Booking issue

Sent from my iPad

Begin forwarded message:

From: Daniel Kavanaugh
Date: January 8, 2019 at 1:36:42 AM EST
Subject: Fwd: Booking issue

Dear Mr Fusaro

I’m sorry to be forwarding this email, but I’ve tried many different times with several levels from booking to and up to Mr Sasso, and had no responses. I’ve included my email to Mr Sasso for your reading. I feel that it reflects my problem having not to turn it into a book. To me and my wife it is a sore spot. Since I’ve sailed many times a year for many years. Again I’m sorry that had to come to your attention.

Sincerely yours
Daniel D Kavanaugh
336-407-XXXX

Sent from my iPad

Begin forwarded message:

From: Daniel Kavanaugh
Date: January 3, 2019 at 1:58:58 AM EST
To: Richard.sasso@ msccruisesusa.com
Subject: Booking issue

Dear Mr Sasso:

This is a follow up email to see if you had time to check into the matter I addressed below. Please respond for if not I’ll have to move the issue higher.

Hello Mr Sasso, I’m sorry to trouble, my name is Daniel D Kavanaugh, and I don’t normally do this, but I’ve tried over the last month and a half to fix the issue that occurred with my wife and I. Let me bring you up to speed. Last year we booked a cruise for our 73rd Birthday (Nov 3 & 4). I placed a down payment. Then I got caught up in booking another cruise ( Jan 28) into Cuba one thing lead to another friends started asking to come along on that cruise totaling 14 of us now. In the mean time my daughter want to take a cruise with her mother and me as well. Well one thing and another lead to what happen next. We left for Florida several days before the cruise departing on Nov 3 out of Miami I came to realize that I had not printed our e-ticket not finding it on my phone I called and was told that that our booking had been canceled. You can not know how I felt upon hearing this, because over the months preceding I had asked each and every time were my bookings all paid up and current when I spoke with my (your booking agent). I came to find out that he only looked at the booking screen which showed it to be green and never looked into to the booking to see If I owed anything. So, of course when the cruise came and I had not made any payment it was canceled. If at any time during any of my called I was told payment was do it would have been paid. No Question. The booking agents spoke with his supervisor and offer was somewhat worked out to my understanding, and I was to be emailed with their answer. I tried calling the agent but his answering machine now has a message where your unable to get a hold of him only by email which I done and have not had any return answers. I can not believe all that has been happening. May I ask is the company trying to distance themselves from their customers?

Sincerely yours

Daniel D Kavanaugh

Reply

Linda varon December 30, 2018 at 8:47 am

My husband,my sister and I sailed on the MAC Seaside December 22,2018. I have to say the ship is just beautiful and the shows were the best we have ever seen!! My husband and I have cruised since 1971, well over 200 cruised on all different Cruise lines. This particular cruise was one of the worst. Your customer care service is just awfull! The minute we entered our cabin. 14095 the cabin smelled of Raw Sewage!!! Please note we complained for the first four days. The room steward placed Fans in our cabin all day so resting was not an option!we spoke to the lady in charge of front desk. Her name is Jennifer. She felt very bad and offered a Massage???like that would make it all better!!!! She than offered a Free Dinner in a speciality restaurant what ever we wanted, plus a $250.00 on board credit!!! Well, we had our dinner, $239.00 plus. We checked our on board account and not only did we get charged for our dinner, but they dedicated it from the $250.00!!!!!! She basically called me a lliae saying she never told us about $250.00. The worst of all our cabin was so bad with the smell of the sewage, and very damp floors, and large fans running all day. It was a nightmare to say the least. The worst part is my husband has Parkinson’s.We paid a lot of money for this cruise, and We feel we should have been treated better. Our whole cruise was ruined! Hope to hear from you..Linda Varon..lsvaron@ yahoo.com, 786-728-XXXX

Reply

Dr Christopher Lewis December 5, 2018 at 1:03 pm

Had a booking problem that I spent 2 days and 2 1/2 hours on the phone trying to fix… before I had a supervisor named “Harold” rudely hang up on me…and that was after he was aggressive and failed to help resolve the problems that your Cruise Line created, and I had to spend my time trying to solve.

I was refused phone numbers I requested, I was refused the ability to speak to additional supervisors, was treated rudely and finally hung up on. I want to know what is going to be done to rectify my problems with your company…and discipline your overtly rude employees.

Reply

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