Moe's Southwest Grill Corporate Office - COHQ

Moe’s Southwest Grill Corporate Office

How would you rate your experience with Moe's Southwest Grill ?

[Total: 12    Average: 2.3/5]

Moe's Southwest Grill Corporate Office Address

Moe's Franchisor, LLC
5620 Glenridge Drive
Atlanta, Georgia 30342

Contact Moe's Southwest Grill

Phone Number: (404) 255-3250
Fax Number: (404) 255-4978
Email: Email Moe's Southwest Grill

Moe's Southwest Grill Facts

Date Founded:
Founding Location:
Number of Employees:

Moe's Southwest Grill Executives

CEO: Bruce E. Schroder
CFO: Jim Franovich
COO: Scott Shotter

Moe's Southwest Grill History

Moe’s Southwest Grill, generally referred to as simply “Moe’s”, was founded in Atlanta, Georgia in 2000 by Raving Brands. The company was purchased by Focus Brands in 2007. The company has 600 locations in 38 states and more in countries such as Turkey, Russia, Costa Rica, and Jamaica.

The company has been voted as Best Fast Casual Mexican Restaurant of the Year in the 2016 HarrisPoll Survey. Moe’s Southwest Grill is known for daily specials that have amusing or trendy names, such as El Guapo’s Infamous Salsa, which is a villain from the Three Amigos movie starring Steve Martin.

Moe’s Southwest Grill offers typical Mexican-American food such as tacos, burritos, nachos, and burrito bowls.

Moe's Southwest Grill FAQs

Question 1: What is the phone number for Moe's Southwest Grill?
Answer 1: The phone number for Moe's Southwest Grill is (404) 255-3250.

Question 2: Who is the CEO of Moe's Southwest Grill?
Answer 2: The CEO of Moe's Southwest Grill is Bruce E. Schroder.

Question 3: Who founded Moe's Southwest Grill?
Answer 3: Moe's Southwest Grill was founded by in .

{ 20 comments… read them below or add one }

Steve rosen May 4, 2018 at 2:33 pm

What in the world did you guys do to the chicken recipe ?
Are you insane? It is the most disgusting thing in the fast food industry.
It will shut down your entire chain.
Why change what was so good?
Someone or all of you need their heads examined.
If it’s a money thing…..raise your damn price…Don’t serve that greasy slimy thigh meat


Kim Nelson April 30, 2018 at 10:27 am

I have called the corporate office to complain but to no avail. To anyone who eats at Moe’s in Orange City, FL. do yourself a favor and stop. Every time the Mgr. Breenia is on duty the food is cold and you don’t get any salsa. You get chips w/o asking for them, but not salsa?? Does that make sense to anyone??? The man I spoke with said they don’t put salsa because there are so many different types. I suggested to the man I spoke with that if that is the case, then put that on the menu so people would know to make a selection. That seemed to be beyond him. What a shame, up til now I was a loyal customer, which should count for something but it doesn’t . Save yourself the pain!!!!!!!!!!


Yvette April 22, 2018 at 8:10 pm

I have been to the Moe’s on Berlin Cross Keys Road in Sicklerville, NJ a few times in the past few weeks. The place is an absolute mess and the employees are awful. No professionalism whatsoever. The tables are always dirty and the food always looks like it has been sitting out all day. A few weeks ago I asked the girl behind the counter if she could change her gloves after I watched her prepare someone else’s food, wipe down the counter and use the register all with the same gloves. She rolled her eyes and changed them. Most recently, there was only 1 employee working in the store and he was eating at one of the tables when I walked in. As he was finishing preparing my food a family of 3 walked in and he put my food aside and said, “I will ring you up in a minute.” He proceeded to prepare the food for that family and after he made the first sandwich, I said to him, “since we are not together can you please ring me up before you finish making their food.” He said OK. When he came over he said to me, “I’m quitting today.” I asked him why he was quitting. He said, “because my manager just came in and pretty much ASSAULTED me and walked out.” I said well if he assaulted you then you should have walked out right behind him and left. He didn’t respond, rung me up and I left. This store needs ALL new employees!


Heather February 10, 2018 at 7:43 pm

February 10, 2018 6:30 pm I went to Moe’s on 611 Berlin Cross Keys Rd, Sicklerville, N.J. I have frequently been to this franchise. I have recently only due to it seemed the food Quality may have not been the same. I did try it again tonight cause I had a craving.. I asked for 2soft shelled CHICKEN taco and a CHICKEN blt quesadilla. 1st the man working asked did I want CHIPS with that.. I always thought it came with. Then ALL 3 CHICKEN were pork. So 1 or 2 things happened. You don’t know the difference detween chicken. OR to laze to make more chicken and thought I wound’nt know the difference.. I did think it looked to dark to be chicken but thought may be burnt. Only cause I didn’t see the normal chicken there.. I did go back to the restaurant started to explain what the situation was. But seemed like no apologies just quickly gave me $$ and pushed out the door… I’d rather do Taco Bell at this point.. and that says a lot. Cause I USED to ❤️ Moe’s.. but now will never return.. if your lazy with making a simple chicken taco are you to lazy to wash your hands or a ton of other things.. I really wish it was like the 1st 2 year they opened.. with the WELCOME TO MOE’S.. cause that’s no more either.. thanks for reading.!!!


Jared Ankrom December 4, 2017 at 7:58 pm

What’s your policy on finding a lost walet or purse in your store? Are you suppose to turn it into the police or blame the customer for being careless with the purse? We had a bad experience with your general manager at the Washington, PA store. I have proof that all they did was try to use social media to contact my wife. We already taliked to the local police about this but I would like to resolove this without including them. After the way we were treated we having nothing but bad words to say about this general manager.


Kennisha Maddox December 2, 2017 at 10:51 am

I visited a Moe’s Southwest Grill at L’fnant Plaza Washington, DC in August 2017. I only ordered the chips with queso(cheese). A few hours later I never felt this type of pain. My stomach was on fire, vomiting for a few days, chills, dehydrated and ended up in the hospital had to receive 3 bags of fluid. Too much protein was in my blood from the dehydration. Smh I will never eat here again! I called the store days and weeks after and couldn’t get in contact with a manager. But the first two days after getting sick i contacted them and no manager was on duty or they lied. It was hell and I’m still not eating like i should or was before that day. It’s sad nobody from store or corporate office would even be concerned. Doctor said i could have died. And i just want my appetite back that’s all. Unprofessional and uncaring company and should be closed down!!!!


Rakesh Gupta October 25, 2017 at 3:25 pm

This is concerning your store on 1029 6th Ave in NYC. There is an accepted culture of overcharging customers in this particular store. I always get tacos during lunch here but never get guacamole. However, the store charges for the Overachiever by default. It does not ask the customer if there is guacamole. I talked to the manager (Juan) and his explanation is that everyone gets it. So it is the customer that needs to correct them. Otherwise they will get charged for guacamole.

This is called stealing. Every month, this adds thousands of dollars of skimming from consumers. I would hope this is a culture that is limited to Juan’s store on 6th ave and not company wide.


Michelle September 29, 2017 at 10:14 am

What’s with your garbage cans, the opening is ridiculously small. Do you not actually want us to be able to throw out our trash?


Shanise Lewis September 18, 2017 at 1:15 pm

Hello My Name Is Shanise I Was Recently Hired At One Of Your Locations In Fort. Lauderdale Fl And Have Yet To Start Working And It’s Been Almost A Month… We’ve Recently Had A Hurricane So One Week Don’t Count And A Few Days I Couldn’t Log Into My Account To Finish New Hirer Paperwork… I Have Screenshots Of All The Calls I’ve Made To The Store I Have Left My Name And Number Multiple Times For A Call Back And Still Nothing They Won’t Get On The Phone When I Call So Calmly To See What’s Going On I Even Popped Up Once Before Because The GM Always Say They’re Busy I Get To The Store It’s Slow And No Manager Is To Be Found 10 Mins After I Hang Up (RICK Or ZACH) Isn’t There But I Just Was Told They’re So Busy.. This Is The Most Unprofessional Thing I Have Ever Witnessed From An Employer Especially After Being Told He FORGOT To Add Me To The New Schedule Friday After I Was Told To Call Back Monday For My New Schedule… They Really Make The Company Look Terrible And I Would Like My Name Taking Out The System As A New Hirer… I Am A Single Mother Of Two And I Picked Up A Second Job To Make Ends Meet And It’s So Messed Up How They’re Giving Me The Run Around Now I’m Out Trying To Find Another Job… It’s Sad That These Are The Kind Of Guys Hired And They Don’t Find This A Problem Or Wrong… You Don’t Hire A Person And A Month Passes They Still Have Not Started Working… I Have Kids To Feed And Bills To Pay As Well… I Eat At Moes But After This I Never Will Again


Peggy Durant August 28, 2017 at 2:02 pm

Are you discontinuing the offer of a free Moe’s Birthday Burrito?
I have previously received them a week before my birthday & this year have not received it as of yet

Thank You
For your attention to this
A loyal Moe’s customer


John Doe August 15, 2017 at 3:00 pm

Hi, This is going to be a silly request but yesterday at your wexford PA location a man was choking and i gave him the heimlich and potentially saved his life infront of his two sons. I was wonering if i could possibly have that video? It would be so cool to show to my kids someday!



Jannette Stewart July 28, 2017 at 3:11 pm

I really enjoy the Burritos at Moe’s located at the National Place 1331 Pennsylvania Avenue, Washington, DC, however, I noticed that only “certain” customers are greeted with the “Welcome to Moe’s” and each time I went to buy a burrito I did not receive the greeting. On Friday, July 28, 2017, I called and spoke with a representative and she inquired about the receipt, although I mentioned to her that I was there on Friday, July 22, 2017. I’m still confused as to why she was asking about the receipt. I told her that I would not patronize Moe’s because of the way I was treated. The workers should treat all customers with the same respect.


Fantasia jackson June 24, 2017 at 1:31 pm

Hi I work at the moes in glen burnie MD & today I was written up for no reason. I explained to one of the managers that I couldn’t work weekends because I work at my other job & I also told him I couldn’t work on the 24th & 25th of this month. I would really like to speak with someone because I should not have been written up if I explained this to them & I tell them every week before the schedule is put up. 443709XXXX


Anthony Pue May 6, 2017 at 9:42 pm

Your store in patchoge has poor customer service is terrible your employees are terrible they all need a attitude adjustment they treated my wife terrible to the point of crying leaving the store you need to rectify this it’ is conpletely unexcetable I expect an email and or call back from your office asap


Anthony Pue May 6, 2017 at 9:41 pm

Your store in patchoge has poor customer service is terrible your employees are terrible they all need a attitude adjustment they treated my wife terrible to the point of crying leaving the store you need to rectify this it’ is conpletely unexcetable I expect an email and or call back from your office asap my cell phone number is 631-365-XXXX


April Bramblett March 29, 2017 at 5:16 pm

Your comment is awaiting moderation.

Last night 3/28/17 I ordered food from Moe’s in Monroe GA. I took a couple of bites and found glass in my food. I called the store and the employee thought it was a prank. On my way back to the store my daughter called and she had found glass in her food and texted me a picture. I went in and spoke with the Manager Mason. I gave him the glass from my food along with my food that I had ordered and texted him the picture of the glass that was from my daughters food. He preceded to tell me that he does not have glass in the store. Not sure what he was trying to say. He was very apologetic and said he would contact the corporate office.
Today I hadn’t heard anything from him. I thought I would at least get a phone call that he would refund my money but no call. I call him at 4:00 and told him the least he could do was give me a refund since none of us got to eat anything at all last night. He said he would whenever I would come to the store. So I went and got the refund but I am still not satisfied. It could have been very dangerous and this is nothing to play with. I will never eat at Moe’s again and I will tell everyone. I want going to go this route. I was waiting to see how this was handled and I don’t think it was handled well at all.


Jannette Stewart July 28, 2017 at 3:15 pm

I would suggest calling the local television stations and report this incident. They could get the results you deserved from the corporate office.


Shina Lee Miller February 20, 2017 at 8:21 am

I am still trying to receive my W-2 for 2016. Even though it is well passed the required law of the W-2 being postmarked by January 31, 2017. I worked at the Waynesboro, Virginia 22980 location my name is Shina Lee Miller, SS xxx-xx-9640, and address is Waynesboro, VA 22980. If you can email me a copy of my W-2 asap, I will not need to report this location and have the necessary fine imposed.

Respectfully waiting for a immediate response,
Shina Lee Miller


nadisha house February 18, 2017 at 12:15 pm

Can u resend my w-2 forms thanks


Annastasia Birr January 5, 2017 at 4:37 pm

The clinton, utah store had a grand opening and i within the first 100 people to get a free burrito for a year and my Moe’s App somehow kicked me out and now i cant log in. Please email me back ASAP. I called the store and no one seems to want to help.


Leave a Comment

Want to make sure Moe's Southwest Grill sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: