MI Homes Corporate Office - COHQ

MI Homes Corporate Office

How would you rate your experience with M/I Homes ?

[Total: 17    Average: 2.2/5]

M/I Homes Corporate Office Address

M/I Homes, Inc.
3 Easton OvalSuite 500
Columbus, OH 43219

Contact M/I Homes

Phone Number: (614) 418-8000
Fax Number: (614) 418-8080
Website: http://www.mihomes.com
Email: Email M/I Homes

M/I Homes Facts

Date Founded:
Founding Location:
Number of Employees:

M/I Homes Executives

CEO: Robert H. Schottenstein
CFO: Phillip G. Creek
COO: J. Thomas Mason

M/I Homes History

M/I Homes was founded in 1976 as M/I Schottenstein Homes by Irving and Melvin Schottenstein.  Headquarted in Columbus, Ohio, the company has built more than 78,000 homes since its inception.

MI currently operates in Ohio (Columbus, Cincinnati, Dayton), Illinois (Chicago), Indiana (Indianapolis), Florida (Tampa, Orlando), North Carolina (Charlotte, Raleigh), Virginia, Maryland and Texas.

M/I currently operates under three different brands: M/I Homes, TriStone Homes and Showcase Homes.

Besides homebuilding, the company also has a large financial services division which originates and sells mortgages.  They also sell title insurance and offer closing services.

{ 18 comments… read them below or add one }

Howard wynn December 20, 2017 at 1:01 pm

I live in Apex North Carolina and unfortunately while delivering a package to one of the customers that live in one of your new houses, I tripped on uneven pavement next to asphalt fell, and broke my wrist. I would love to talk to someone so that I could How to you too prevent this from happening to someone else. This happened on Saturday night and now I’m trying to make the best out of the holiday left. Merry Christmas


Sudhir Jarajapu October 19, 2017 at 11:32 pm

Recently I closed new home with MI Financial- Address – Tampa, FL. Ryan McMichael | Loan Officer . I was promised numerous times through email coomunication that my escrow account can be closed after loan closing. My home was closed Mar 31 2017. Now when I requested closure of escrow account on my loan, M/I Financial advisor – Ryan McMichael says rules have changed escrow account cannot be closed until 24 months. This is very unprofessional service of M/I financial services. I am not in a postion to pay any amount towards escrow account starting Nov 01 2017. If I loan goes as default, I blame M/I financial for not keeping commitment as promised. I have got email communication to confirm everything in written that my escrow account can be closed after my loan closure. If anyone in management see this feedback, please contact me – Sudhir Jarajapu – 813 428 XXXX – email to jarajapu@ yahoo.com

CEO: Robert H. Schottenstein
CFO: Phillip G. Creek
COO: J. Thomas Mason


QUOC LAM May 11, 2017 at 10:17 am

We closed on our brand new home on Dec. 29th 2011.
After saving for many years, we were able to buy our 1st home.
Now we have significant water damage to our floors and wall due to rain.
Got email from M/I Homes customer care saying that I am our of warranty and that the water damage is not covered.
The damage is clearly cause due to construction defects.
And water damage take time to really notice damage.
But the email response I got back from customer care is that I am out of warranty.
Did not even have the decency to have an M/I rep to come over my house to inspect.
What happens to M/I homes company statement?
“Treating People Right.”
“The M/I experience continues after closing ensuring satisfaction and enjoyment in your new home. Our Customer Care and Warranty Specialists work to strengthen the important bond of trust that unites us with our homebuyers. The kind of service after the sale you’d expect from one of the nation’s premier homebuilders.

After all, our co-founder Irving Schottenstein stated, “don’t forget to treat my customer’s right.” This has been our guiding philosophy.”
I need the contact information for the highest person in charge that can help me with this issue.
Someone that cares about me as an M/I customer.


Laura Franzo February 17, 2018 at 11:53 am

I purchased my home in 2011. I had issues w nail pops and had them out there to fix it this past year. Now that I’m selling my home I had an iowhich sited nail pops and other structural issues. I called the warranty service and filled out the form. They asked me to send the inspection report which I did as a courtesy. They then didn’t have the decency to return any of my phone calls and responded late Friday evening that they will not be doing any repairs that they don’t feel it’s covered by warranty. Not only did they not have the decency to return my calls and discuss this but they made sure to send this email so I couldn’t get in touch with them
Over the weekend. How can you refuse to come out and inspect the property in person. I didn’t have to send the report and the items listed are absolutely under warranty. One of the items they’ve already fixed once this past year now they say it’s not covered and refuse to look at it. Horrible service! I had this same issue with them a few years ago when my yard kept flooding due to poor grading. They had the nerve to say it was because my grass that gets professionally mowed once a week was to long. I had to get an outside company to come in and address the issues and finally got MI to pay for it. They always say no first to any warranty issues then they try to back track when you pursue them. Horrible company to work with. Lazy customer service and management


Jennifer Vollkommer February 10, 2017 at 4:30 pm

I have been through Hell with M I homes for the last 11 years when I move back in my house 2005. My house is sinking it’s on 48 helical piers. They moved me out for six months and had to move me back in after all the work with done. Two months after moving back my backyard sinking have 24 sinkholes.mi came out eight months ago and took away thr deck and part of the fence. I have the last three soil tests that have been done to my house in the last two years with recommendations to M I and Of course they’re trying to refuse the work. Got an attorney about eight months ago I’ve been dealing with Mr. Hennessey down in the Charlotte office. I have scope work from mi what they were going to do and have never done. Now they’re trying to come back out and fix my fence in my deck but leave all the sinkholes. I am so unhappy with the customer service and M I homes. I was a single mother when I bought my house 11 years ago and I will never buy another Mi home. I want this to go to the CEO of your company. My husband worked for you guys up in Columbus many years ago and actually got transferred here to Charlotte. I have the soil test in my possession from Summit that says what the recommendations are and what needs to be done. I’ve been dealing with the sinkholes in my backyard for almost 2 years now and I have reached out to am I to years ago about this we are now in 2017 and I have had no results.


Mike November 12, 2015 at 9:50 pm

I have had several issues with shingles coming loose and breaking free since moving into our house in 2011. MI Homes has had a sub-contractor Liebke Roofing attempt to fix the problems on FIVE separate occasions. During one of the visits with Liebke, the owner stated that he did not get paid for coming out to fix problems/issues once the roof was initially put on the house. MI Homes have been very difficult to work with when it comes to getting things completed/fixed. I have pictures that clearly shows that the roof was put on incorrectly (High Nailing) and no felt paper was located on a portion of the roof. Liebke had IKO (Lora Manning) send several shingles off to be tested on approximately 9/30/15 which I have not heard back with the results. I do not believe that the shingles are defected in any manner and that the issue is improper installation. I have advised MI Homes that Liebke roofing is no longer welcome to my residence.


Lisa Ihde August 15, 2015 at 1:07 pm

I live in an area that M/I Homes is building. Not only were the sales people snobby and rude, they made my husband and I feel like we were not worthy. Considering my husband an M.D., we are more than able to purchase one of their homes but if they gave them away, we wouldn’t be interested. When I went back with a friend to show her the properties, they intern actually said, “are you being nosey neighbors or are you interested in buying? REALLY? Where has customer service gone? After two very poor sales experiences, I can’t even imagine what the building process would be like. Maureen Parotto, was the first new home consultant. VERY RUDE and shoo’d us away for an appointment.


patricia phillips January 17, 2015 at 1:08 am

Hi my name is Pat Phillips I moved in mi homes on March 4, 2013. I am not please at all. On Dec. 13, 2014 my pile bursted in dinning room wall. I have not live here a year yet. This home is still under warranty . so what is the problem.I spoked with Carl he said it is a insurance problem. I am not should about that.It is a MI homes issuse.
I am asking for some assistance at this time.I hope 2 hear form some or I need 2 take other action. Pat


Jignesh rajani February 6, 2015 at 1:12 pm

Just I would like to give feed back that that’s a reality of MI homes,, they talk good before closing and once you close your home it’s done.. Keep emailing them and no respond.. Bad communication seems they don’t even care for your call or email. They are in market to make money only.. I bought home from Mi home in Columbus IN area and I am still fighting for that.. You really have to struggle to get something done… This is a last home from MI home. I would say other companies are lot better in everything with same amount of money if you spend…..


Joann smith July 7, 2014 at 11:32 pm

Bought our home 4 months ago.Our lawn is mainly dead sod.We were told you only give starter lawns so our yard is what it is.No where did I read or was told we were buying our home with a starter lawn.Also my flooring was not put in correctly and has started expanding to the point it is pushing out my base boards.Mi/homes has sent someone out twice now and the floor is not fixed.IT is extremely upsetting to have these issue when we have spent our hard earned money to purchase this home and MI/ homes doesn’t care.


Felicia Worsham July 2, 2014 at 9:06 pm

Good Evening. 
I am unsure if this is the appropriate destination to forward the attached information. 
If it is incorrect, I kindly ask you to route this attached information, conversation and photo to the person or department associated. 
Two weeks ago my back yard flooded. On last night, severe weather warning returned. 
The attached picture captures the third incident of flooding. On one occasion the complex lost power

The chain of emails detail the conversation via email with Carl Busch, a customer service rep with M/I homes. 

On today, Mr. Busch met the an unknown group to discuss this matter. 

Mr. Busch informed me that it would be my responsibility to call the city of Aurora Illinois and inform them of the run off from the adjacent farm.

My reply is simply as such, how and when does it become the responsibility of the purchaser to correct a planning over site?  In addition, how does the owner have full usage of land that is subjected to flooding if any significant amount of rain falls?  

As a homeowner, I am responsible to pay taxes on a land of usage. With this image a great portion of my land is unusable.  

This to me appears to be more than “we built the home according to the plans” matter. Its about the unforeseen architectural flaws that manifest themselves in an unpredictable capacity. 

Again, i do apologize if this is the incorrect email address and simply ask to reroute where necessary. 

Felicia Worsham

XXXX Church Rd 

Aurora Il

felicia worsham
 July 1, 2014 at 4:09:12 PM CDT
 Carl Busch

This is an unacceptable resolution. 
There is no way thus should have been approved with this magnitude if run off. 

There is an electrical transformer in the middle of a trench.

Additionally, any severe weather, i.e freezing and unthawing and/or rain, places the residents with the possibility of loosing power. 

That was the third time for flooding and last night was not better.   

On Jul 1, 2014, at 3:19 PM, “Carl Busch” wrote:

The grade was checked and correct according to the plans the city approved. So may be the city can do something with the farm to help the run off? You may want to contact them.
Let me know if I can help with other concerns in the future

From: felicia worsham [mailto:xxxx@hotmail.com] 

To: Carl Busch
Subject: Re: flooding

On Jul 1, 2014, at 8:25 AM, “Carl Busch” wrote:

I have a meeting this morning at the main office and I’ll know more later today.

—–Original Message—–
From: felicia worsham [mailto:xxxx@hotmail.com] 

To: Carl Busch
Subject: Re: flooding

Good Morning.

Was there a proposed action plan discussed on yesterday ?

On Jun 26, 2014, at 9:59 AM, “Carl Busch” wrote:

Our land development dept is looking into this Monday. I wish there wad a quick fix.
I’ll let you know asap when I hear something.

Carl Busch
Customer Care Supervisor


——– Original message ——–
From: felicia worsham

To: Carl Busch
Subject: Re: flooding

Hi Carl:

More rain is in the forecast.

On Jun 23, 2014, at 10:10 AM, “Carl Busch” wrote:

Carl Busch
Customer Care Supervisor


——– Original message ——–
From: felicia worsham

To: Carl Busch
Subject: Re: flooding

Good Morning.

Thank you!  Im really concerned because this is the third time this has happened. In one of the events I lost power.

I would like to be included in ant discussions, this could potentially become unstable ground that deriorates therefore ultimately causing the backyard to erode.

On Jun 23, 2014, at 9:43 AM, “Carl Busch” <xxxx@MIHOMES.com> wrote:

Ray, the super here looked on the plans and there isn’t a retaining wall in the city approved plans for behind your home. Ray did contact land development for MI Homes and they will look onto it further.
I’ll let you know asap when I hear a reply from the dept


Ewa Kilian June 11, 2014 at 3:08 pm

I purchased a house from MI Homes in 2013, not very happy, actually very disappointed with th equality. I contacted MI million times, some main items still not fixed, seems they do not care.


Jignesh rajani February 6, 2015 at 1:14 pm

Thats a reality of MI homes


Frederic Policastro August 26, 2013 at 9:40 pm

Sirs your company has sold my wife and I a lemon of a house. Not only is there a substandard wiring in the house (3 bedrooms and a hallway on one 15 amp circuit, the dining room wall outlet cannot handle a 12 amp vacuum) Now we find that they laid sod directly on top of ROCK, no dirt between, therefore the grass is dying rather than growing. All Steve Suttles and his team said was since they have not done work prior there is no recourse. To clue you guys in, MI excavated and built on the land therefore Steve Suttle’s team knew the rock was there and they still laid sod on it and sold it as is. This is very sad business ethics. I have started and now further promoting the Face Book page Don’t Buy MI Homes. I am not looking for a quick buck, just the American Dream.


Joann smith July 7, 2014 at 11:36 pm

We also have dead so delayed over a yard full of rocks and bricks and was told.Not there problem they give starter lawns and don’t guarantee there lawns that’s a crock.


Karl Fink July 30, 2013 at 5:57 pm

We have a serious issue in our neighborhood right now. Because of the lack of tarp protection and the heavy rains debris continues to wash into the alley behind my house and my neighbors. I had a flat tire driving out of my neighborhood and when I went to get it fixed I had nails in 2 of the other tires. Because of the location of the nails they had to be replaced. My daughter picked up 20 plus more over the weekend and right now they can’t play basketball or anything else because of the health risk of stepping on one. We are also forced to park in the street for fear of other flat tires. I’m asking you for full reimbursement for the tires and for somebody to tarp these areas to catch the debris. If you read below I’m not the only one having these issues. I have attached what I dropped off with Jamie. Thank you

I sent this in an email at 2:55 yesterday and haven’t had a response from Steve Suttles in Charlotte NC


Steven Duffey July 15, 2013 at 12:09 pm

I am interested in doing construction cleanup in the Cincinnati area and I wasn’t sure who to contact.Can you please email me the contact information. Thank you


Russell Hughes February 11, 2013 at 1:08 pm

I am contacting you to ask for your point of contact for your property insurance department. Last weekend my wife and I were visiting one of your model homes when my wife tripped on a landscape retainer and fell on the model home driveway. She has injuries that exceed my own insurance coverage and need to speak with someone about filing a claim with your property insurance.

Thank you for your assistance.


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