Jordan's Furniture Corporate Office - Corporate Office HQ

Jordan’s Furniture Corporate Office

How would you rate your experience with Jordan's Furniture ?

[Total: 3    Average: 2.7/5]

Jordan's Furniture Corporate Office Address

Jordan's Furniture, Inc.
450 Revolutionary Drive
East Taunton, Massachusetts 02718

Contact Jordan's Furniture

Phone Number: (508) 828-4000
Fax Number: (508) 580-5953
Website: https://jordanshome.ca/
Email: Email Jordan's Furniture

Jordan's Furniture Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Jordan's Furniture Executives

CEO: Eliot Tatelman
CFO: Steve Wholley
COO: Peter Bolton

Jordan's Furniture History

Jordan’s Furniture is a full service furniture store that operates mainly in the New England states. Founded in 1918 in Waltham, Massachusets, by Samuel Tatelman, who began by selling handmade furniture out of the back of his truck. When Samuel’s son Edward joined the business, the company opened its first store.

Today, the company has 7 locations and is owned by the Berkshire Hathaway company, who acquired the business in 1999. Eliot Tatelman is the last remaining son still employed at the company. Grandson’s of Tatelman speculate that their grandfather simply pulled the company name out of a hat, as the origin is unknown.

The company is best known for their springtime advertising stunts, which generally include some feat performed by the Boston Red Sox. In 2007, the company offered a full refund on certain pieces of furniture if the Red Sox won the world series. Company headquarters are located in East Taunton, Massachusetts.

 

Jordan's Furniture FAQs

Question 1: What is the phone number for Jordan's Furniture?
Answer 1: The phone number for Jordan's Furniture is (508) 828-4000.

Question 2: Who is the CEO of Jordan's Furniture?
Answer 2: The CEO of Jordan's Furniture is Eliot Tatelman.

Question 3: Who founded Jordan's Furniture?
Answer 3: Jordan's Furniture was founded by in .

{ 8 comments… read them below or add one }

Sheryl Sterner-Caldwell June 13, 2019 at 7:48 pm

Jennifer,

Although I did talk to Jay, a Supervisor at the corporate office, after speaking to three other representatives, two of which were quite rude and demeaning to me, all that was offered to me was a $200.00 credit towards a new mattress, if I chose to purchase a new one, since as Jay said, “it does sound like you need a new mattress.” The mattress costs $787.00. Obviously it can’t be replaced for $200.00. Jay also told me to just turn the mattress over and it should be fine. Honestly, I can’t believe that’s the answer he gave me. So my problem is not resolved at all. I’m just very disappointed in Jordan’s customer service. I didn’t expect the rudeness I received from two of the representatives, Cheryl and Andrea, especially. If you have any other suggestions that might actually help this to be resolved, I would appreciate it. Thank you.

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Kim Hayden June 12, 2019 at 3:07 pm

My Jordan’s furniture experience also sucks, We purchased a “LEATHER” sectional @$3,500.00 plus warranty, that the salesman assured us would cover “ANYTHING” except animal destruction. NOT!!! At 11 months old the color started to come off and expose a grey base color. Come to find out the color is SPRAYED on over the leather, I never heard of such a thing. Well Jordan’s proceeded to tell me that the leather was “stained and they would re-dye it…lol.O.K. After a very heated argument it was fixed but was told that they wouldn’t be repairing it again that they considered it NORMAL wear and tear. Seriously??? 3500 + for a leather sectional that should last years and a warranty that now doesn’t cover anything well now what?

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Susan Lambert June 11, 2019 at 7:12 pm

Would like a response from the corporate office

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Sheryl Sterner-Caldwell June 11, 2019 at 4:53 pm

I purchased a Jordan’s Brand memory foam mattress five years ago and the mattress has failed, as far as I’m concerned. The two representatives from Tri Country Furniture Service that came on two separate occasions both agreed that the mattress had failed. However, after three months of trying to get this straightened out, I just received a call from Jordan’s Customer Service office in Taunton and was told that was a mistake; that I am not getting a new mattress. I was also told that Tri Country shouldn’t have made that determination and they apologized. However,an apology does me absolutely no good! Jordan’s hired this company to represent them and they should follow through with their recommendation. I am extremely upset and disappointed with Jordan’s Furniture. This is unacceptable that I’ve been yanked around for literally 3 months, to no avail. I will never purchase furniture from Jordan’s again, unless this is resolved properly.

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Jennifer M. June 12, 2019 at 2:53 pm

Good afternoon Sheryl,

I see that you had the opportunity to speak with a member of our customer service management today to discuss your concern. If you are still in need of further assistance, please contact us again at 866-856-7326 ext. 4333.

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Susan April 24, 2019 at 6:14 pm

I get a kick out of Eliot’s Red Sox No-Hitter commercial, where you “wake up” to the news that your mattress is free. Red Sox fans don’t go to sleep before knowing the result of the game!!! 😂😂

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Janet Watson October 30, 2018 at 12:10 pm

Dear Eliot, Jordan Furniture has long been a leader in many civic areas. It is time to work on reducing plastic use. From the plastic that furniture is wrapped in to the plastic advertising cards your company contributes significantly to harming the environment. For one example the advertising postcard I received in the mail today is labeled Recyclable #7 but Number 7 plastics have traditionally not been recycled and with the crisis in recycling they are probably just discarded into a landfill. A cardboard postcard would have been more welcome to me.

I am reaching out because I think that you are a person who really cares and will try to do something as you have for foster children and other causes.

Thanks for reading this and please try! It is not an easy problem to tackle but we have to start soon. Janet Watson

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Erika LaBella June 1, 2018 at 6:30 pm

We purchased a leather couch from your New Haven Store just 1 year ago this month. We were told that the service plan we purchased would give us piece of mind with little kids because it COVERED EVERYTHING – FULL REPLACEMENT! Now we have discolored leather seat casings (told a manufacturer defect) and we are told that we can dye it and only get a $200.00 credit or replace casings with no guarantee that it will last – plus we have to pay $200.00 labor fees. We now are out $1100.00 for the couch, $200.00 for labor and we don’t have couch that is guaranteed to last! We are SHOCKED and highly DISAPPOINTED by the quality of product you offer as well as the customer service you provide. We feel that we were steered in the wrong direction by your salesperson and we are now being treated poorly by GBS Enterprise that handles your protection policies. What is really disappointing is that we moved away from one company’s couch we had for 17 years to try you and your product and we wish we hadn’t moved from that first company. We would hope a company as large as yours would help hard working people make a situation right – instead you are out to make more money and keep us from having quality products in our home. Once resolved we won’t want to go back to your company and will not want to recommend you to others.

Extremely Disappointed-
Erika LaBella

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