House of Brides Corporate Office - Corporate Offices & Headquarters

House of Brides Corporate Office

How would you rate your experience with House of Brides ?

[Total: 2    Average: 1/5]

House of Brides Corporate Office Address

House of Brides, Inc.
1184 Roosevelt RoadSuite B
Glen Ellyn, Illinois 60137

Contact House of Brides

Phone Number: (630) 827-0500
Fax Number: (630) 629-4066
Website: https://www.houseofbrides.com/
Email: Email House of Brides

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Eva H. Buziecki
CFO:
COO:

House of Brides History

House of Brides was founded in Cicero, Illinois, in 1929. The company sells wedding dresses, as well as other types of dresses, shoes, and accessories.

Today, House of Brides has 5 locations. Doing business under the names House of Brides Couture in Chicago, Schaumburg Wedding Center, Inc., House of Brides Couture in Schaumburg,The House of Brides, Inc., House of Brides in Glen Ellyn, Orland Park Wedding Center, Inc., House of Brides Couture in Orland Park, Florida. The company also has an extensive eCommerce website called House of Brides World’s Largest “One-line” Wedding Store, AKA, HouseofBrides.com.

The company offers bridesmaid dresses, flower girl dresses, mother’s dresses, headpieces/veils, as well as shoes and accessories, such as belts, coats, ring pillows, and more. Company headquarters are located in Glen Ellyn, Illinois.

{ 1 comment… read it below or add one }

KATHY ANKENBRUCK September 29, 2017 at 3:40 pm

I have had one of the most frustrating weeks dealing with Jennifer, manager at the Glen Ellyn store. My daughters dress was bustled by placing loops in the layer of lace on the train which were visible to anyone looking at the dress. She was told numerous times that it would be fixed so the loops did not show when it was not bustled. Sales person, Nancy, would not let her try on the dress or look at the “fixed” train but told us that it looked perfect when we picked it up on September 5th. I called on the 6th and spoke with Jennifer and we returned the dress to the store to be fixed once again. In the days since, we have been told it was fixed, that it could not be fixed, that they were looking at options – none of which were true. Last Friday, the 22nd, I decided to have it shipped to me in Charleston, SC to be looked at for possible solutions as the wedding is October 21st and we were getting no where with Jennifer. I have spoken with the store several times this week trying to get it shipped. Jennifer has been telling me since Monday that it would be shipped and arrive before my Friday appointment here in Charleston. Wednesday I received the shipping number – after several calls to the store. Online tracking showed that the label had been created but the dress had not been received by the postal service. On Thursday I left several message for Jennifer over the coarse of the day with no return calls from her. I finally talked with her last night right before closing – because I called again – and we had a heated conversation re the whereabouts of the dress. She had my messages all day that the dress was not at the postal service and had done nothing about finding the dress or calling me with a report. She promised to call me today as soon as she located the dress. Wells, it is almost 4:00 here in Charleston and I have not heard word one from her. I have checked the tracking number and know that it is on its way to me as it was accepted at the postal service last night. I can understand mistakes. I can understand that some errors – like poor alterations – cannot be corrected. But I cannot understand a manager lying and having such poor customer service especially in the wedding industry.
I would like to compliment Lauren. She has taken several of my calls the last two weeks and has been very helpful and shown appropriate concern. I wish I could say the same for Jennifer. I am extremely disappointed in her lack of customer service and uncaring attitude!!

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