Great American Cookies Corporate Office - Corporate Office HQ

Great American Cookies Corporate Office

How would you rate your experience with Great American Cookie ?

[Total: 12    Average: 1.6/5]

Great American Cookie Corporate Office Address

Great American Cookie Company, Inc.
1346 Oakbrook Drive, Suite 170
Norcross, Georgia 30093

Contact Great American Cookie

Phone Number: (404) 696-1700
Fax Number: (404) 699-0887
Website: http://www.greatamericancookies.com/
Email: Email Great American Cookie

Great American Cookie Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Great American Cookie Executives

CEO: Stephen Russo
CFO: Michael Christopher Dull
COO: David Kaiser

Great American Cookie History

Great American Cookies was founded in 1977 by Michael Coles and Arthur Karp. Each partner invested $4,000 to open a store inside the Atlanta Premier mall. The basic recipe for the cookies was one that was used by Karp’s grandmother.

The original Atlanta store is still in operation today. While it was originally believed that the company would not do well outside of mall locations, the company now has 290 locations across the U.S., not all of them located in shopping malls. The company has been sold several times, most recently in 2010 to Global Franchise Group.

Great American Cookies makes and sells gourmet cookies such as chocolate chip, white chocolate macadamia nut, and peanut butter cookies with M&M’s. The company also sells fudge brownies and cake cookies for special occasions.

Great American Cookie FAQs

Question 1: What is the phone number for Great American Cookie?
Answer 1: The phone number for Great American Cookie is (404) 696-1700.

Question 2: Who is the CEO of Great American Cookie?
Answer 2: The CEO of Great American Cookie is Stephen Russo.

Question 3: Who founded Great American Cookie?
Answer 3: Great American Cookie was founded by in .

{ 10 comments… read them below or add one }

Kathy Bigelow August 1, 2018 at 4:26 pm

Ordered a birthday cookies cake from Newport News, VA – Patrick Henry Mall.

Order number: 157751182

The cookie was ordered online, therefore, it was all spelled out.

The cookie was shown to me from across the area – I only saw the design and it was correct.

The cookie was supposed to read: Old As A Dinosaur. Happy Birthday Meggie!

At the party setting out the cookie we realized there were several BIG mistakes.
1. The name was spelled Maggie NOT Meggie.
2. Dinosaur was spelled Dinasour.
3. No exclamation point.
4. Most words were NOT capitalized

When I called the store they asked me to bring it back. I said NO party has started. Then she wanted to come to the party to repair. NO it was not my party and I regret that I volunteered to bring the cake (very embarrassed). Then I was offered a dozen cookies.

Being the situation and the number of mistakes I feel I should be reimbursed for a cookie that I did not order.

If I can I would love to send a picture of the incorrect cookie. Let me know how. And the number I was given was an incorrect number for headquarters that I asked for.

Please reply.

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Johnnie Carter March 21, 2018 at 12:42 am

YOU HAVE A PROBLEM A YOUR MEMORIAL CITY MALL LOCATION.I REALLY DON’T KNOW WHAT WORLD THE GENERAL MANAGER OR THE OPERATIONS MANAGER. THERE HAS BEEN TENSION AND DISRESPECT SINCE THE DEBACLE AT THE KATY MILLS MALL,TO WHICH SHE WAS UNFAIRLY DEMOTED AND USED AS A SCAPEGOAT FOR THAT INCIDENT.NOW OVER THERE WHERE SHE IS NOW SHE’S BEING THREATENED BODILY HARM,INTIMATION,SEXUAL HARASSMENT,BEING MADE TO WORK ALONE FREQUENTLY WITHOUT A MANAGER ON DUTY,UNFAIR WRITE UPS THAT JAZMIN THE EMPLOYEE’S HAD NO KNOWLEDGE OF AND NO SIGNATURE.AND HOW IS HE HIRING FRIENDS,EX COWORKERS,AND NOT TO MENTION HIS WIFE.AND COMING THROUGH THE DOOR MAKING A HIGHER SALARY EVEN THOUGH JAZMIN HAS BEEN THEIR NEARLY 3 YEAR’S AND HAS HER OWN CLIENTELE AND DOES EXCELLENT WORK FOR YOUR COMPANY!!YES,SHE CAN QUIT BUT WHY WHEN SHE LOVES HER JOB.ALL WE’RE ASKING IS FOR HER TO BE ABLE TO DO HER JOB WITHOUT FEAR OF RETALIATION AND INTIMIDATION.THIS NEEDS TO BE ADDRESSED AT THE CORPORATE LEVEL BECAUSE NOTHING HAS BE DONE BY NAT OR SVEN,WHO’S GUILTY OF THE UNFAIR TREATMENT AT THE OTHER STORE.PLEASE UNDERSTAND THAT THIS IS ANOTHER NOTIFICATION OF WHAT’S GOING ON.OUR NEXT STEPS WILL BE FILING COMPLAINTS WITH EEOC,NAACP,LABOR BOARD AND TEXAS LEGAL AID.I UNDERSTAND THAT SHE’S ONLY A BLACK FEMALE WHO’S EXPENDABLE BUT SHE’S A HARD-WORKING SMART YOUNG LADY WHO’S TRYING TO ENJOY WORKING SO SHE CAN CONTINUE TO HELP MAKE YOU MILLIONS.

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Sharon Boutte March 20, 2018 at 10:04 pm

JUST NEEDING MORAL SUPPORT FOR MY CHILD.YES IT’S RIDICULOUS BUT SOMEONE HAS TO CHANGE THIS BROKEN SYSTEM!

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Ina Donatto March 20, 2018 at 9:59 pm

Hello cousin Shawn Thierry and Dwight A. Boykins! We are in need of your strength within the community! My best friend Sharon Oliver-Boutte daughter has been the manager at Great American Cookie Company in Memorial City Mall for the past 3 years! She has done an excellent job. However, new management have come in, demoting her, writing her up without her knowledge or signature, hiring his wife and other family members, and wife threatened her stating someone from her family called the Manager and threatened her husband, the new Manager, which is untrue! I truly believe this is injustice and possibly criminal behavior! Can you please assist us! She is a hard worker, her name is Jazmine Oliver! She is young , gifted, and chooses to work hard to make a living but is now filled with fear and anxiety of the thought of going to work which may require mental health counseling soon if this is NOT stopped! Thank you so much! We believe in our Representatives and the power of your voice! Ina Donatto

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Ina Donatto March 20, 2018 at 9:54 pm

I believe it’s an insult and against the law for Jazmin to have to experience a demotion, write ups without even knowing or signing,new Manager hiring his wife and others! This is a mess and she has ran that store for years creating amazing cookies and other products they sell! Let me see who I can add to this group that has more power than US!

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Sharon Boutte March 20, 2018 at 9:45 pm

I COMPLIED THIS GROUP OF PEOPLE WHO I BELIEVE CAN HELP ME WITH THIS.MY DAUGHTER HAS BEEN DEALING WITH DIFFERENT TYPES OF HARASSMENT AND NOW VERBAL THREATS. (FIRST OF ALL SOMEONE FROM THAT MY FAMILY SUPPOSEDLY CALLED AND THREATENED THE MANAGER!) ALL ASSUMPTION NO PROOF!!SOOOOO THE WIFE SAYING THAT SHE’S WAS DOING TO FIGHT JAZMIN WHEN SHE SEE HER AGAIN! NOW THEY’VE MOVED HER TO ANOTHER STORE!WHYYYYY WHEN IT’S THE GHETTO PEOPLE THAT Y’ALL BROUGHT IN WITHIN THE LAST 5 MONTHS BRINGING ALL OF HIS FRIENDS IN THAT DON’T KNOW WHAT THEY’RE DOING,DON’T SHOW UP TO WORK ON TIME OR AT ALL..FYI..THE 1ST RACIST INCIDENTS IS ON THEIR FACEBOOK PAGE.ALL BULLXXXXX..EVEN WITH SHE WAS THE SCAPEGOAT.MOVED AGAIN TO ANOTHER STORE LIKE SHE HAS A CAR FOR ALL THAT. THE GENERAL MANAGER EVEN HAS A COMPLAINT THAT THIS MAN ASKED 2 OF HIS EMPLOYEES IF THEY WERE XXXXXING?OUT LOUD!! THIS WAS VALENTINE’S DAY AND HE’S STILL THERE!!!!Yes he’s (BLACK) RANDY SAMPLE WHAT KIND OF MANAGER IS THIS?ANYWAY I NEED SOME RATIONAL IDEAS,BEFORE MEMORIAL CITY MALL GREAT AMERICAN COOKIE WILL BE MISSING. SHE HAS DONE EVERYTHING IN HER POWER TO CONTINUE TO WORK THERE.

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melissa frenzel December 5, 2018 at 2:09 pm

youre employeesat the monroe la mall are fixin to have a law suit agaist you. For talking and spreading roomers about a employee at the mall they have caused a lack of business for them and caused alot of stress for them i know and talk to a few people and wrong for what there doing . So that being said im going to go see if they want to precededin me getting them a lawyer

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Justin Galvan January 29, 2018 at 4:56 pm

Yes I’ve been trying to get ahold of someone for the past two weeks and no one has called me back or answered my email. I ordered a cookie cake from you guys and I paid for it but I put the wrong date so I called the store where I choosed to pick it up from and the manager told me that’s there was nothing that he could do and it was on the 16th of January and I wanted it on Valentine’s Day for my girlfriend so I was wondering if there was a way I could get my money back or get a discount for another one if has questions you can reach me on my cell which is (956)222-XXXXX

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Kelley Thomas November 6, 2017 at 8:09 pm

Hello,

I’m wondering if you can help me.

I bought a $20 gift card for $10 on Quad-City Times – Deals on 9/18/17 for Great American Cookies in Northpark Mall in Davenport, IA. I ordered a cookie for my Son’s 12 birthday party, which I picked-up on 10/19/17 at 4:40pm. I was in a hurry and didn’t realized that the girl who ran me up, charged me $15.99 for the cookie when it was supposed to only come up to $5.99, total.

I called the store at 5:37pm on 10/19/17 and they told me that the Manager was not in so I left my name and phone number for her to call me back. I never received a call back so I went out to Northpark on 10/22/17 and she wasn’t there. The girl that I talked to, said that I need to speak with the Manager, so I asked her to leave a message with the Manger to give me a call back. I never received a call back so I called on 10/26/17 and asked for the Manager; however, she was not in and I asked when she would be in so I can talk with her, the lady on the phone told me that she couldn’t give that information out. I told her that I lived in Blue Grass (about a 25 minute drive from Davenport) and it’s not easy for me to stop in to speak with her in person – IF by chance she would be in. She then told me that she knew what was going on (about the $10 and that I’ve been trying to get a hold of the Manager). She said she could just mail me (not sure on what it was going to be….a refund or a coupon or what) but I was a little upset and I said that’s fine and I gave her my address.

As of last night, 11/2/17 I haven’t received whatever she, or the Manager, was supposed to mail to me.

I feel like it’s now a joke with the employees in the store since she said specifically “she knew what was going on”.

I’m extremely disappointed that I haven’t received a simple phone call back from the Manager and that this hasn’t been resolved in a timely manner.

Yes, it’s only $10 but the reason I bought the deal in the first place was to save money and now I’ve not only wasted money, I’ve also wasted way too much time on this!

Is there anything that you can help me out with this, as I’m clearly not getting any response from the Manager at the Davenport, IA store, I would greatly appreciate it.

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Marlene Ellis Satterfield August 6, 2017 at 1:38 pm

I have a complaint about the 16″ round Cookie I just picked up at the collections @ Forsyth in XXXXming GA. It’s my mothers bday and we are having a party. Her favorite is the great American cookie. So I ordered it for pick up at 12:30 today 8/6/2017.
I paid 32.00 for it and the writing on the cookie was to say Happy Birthday Mom! It looks terrible and the the icing was smeared and small and not even centered. . I’ve never in all the years have had such a bad experience with the cookie company. I did not have time to demand for the employees to fixed it. I’m ashamed to even take it to the party. Very disappointed!

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