Gardner White Furniture Corporate Office - Corporate Office HQ

Gardner White Furniture Corporate Office

How would you rate your experience with Gardner-White Furniture ?

[Total: 7    Average: 1.1/5]

Gardner-White Furniture Corporate Office Address

Gardner-White Furniture Company, Inc.
4445 N. Atlantic Blvd
Auburn Hills, Michigan 48326

Contact Gardner-White Furniture

Phone Number: (586) 774=8853
Fax Number: (248) 481-2602
Website: http://www.gardner-white.com/
Email: Email Gardner-White Furniture

Gardner-White Furniture Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Gardner-White Furniture Executives

CEO: Rachel Tronstein
CFO: Scott Gilbert
COO: Barbara Tronstein

Gardner-White Furniture History

Gardner-White Furniture  was founded in 1912 by Eugene White and John Gardner. The company was purchased by the current company president’s great grandfather who refused to change the name in order to save money on signs and company forms.

The company had only one store until 1974. Gardner-White Furniture now has 10 stores throughout the state of Michigan as well as a large warehouse in Auburn Hills. The company offers household furniture, sofas, mattresses, and consumer electronics such as televisions and microwave ovens.

Gardner-White Furniture is one of the largest partners of Best Buy and recently opened two locations inside Best Buy stores in Bloomfield Hills and Novi, Michigan. As of 2013, the company began offering same day delivery service within a limited area.

Gardner-White Furniture FAQs

Question 1: What is the phone number for Gardner-White Furniture?
Answer 1: The phone number for Gardner-White Furniture is (586) 774=8853.

Question 2: Who is the CEO of Gardner-White Furniture?
Answer 2: The CEO of Gardner-White Furniture is Rachel Tronstein.

Question 3: Who founded Gardner-White Furniture?
Answer 3: Gardner-White Furniture was founded by in .

{ 12 comments… read them below or add one }

ShunyaC. December 4, 2018 at 6:08 pm

I have had an extremely dreadful and unpleasant experience with your corporation, Gardner-White Furniture.
I purchased the Luigi full-size bedroom set and the Cadence queen size bed from your Taylor Location on Wednesday November 28, 2018. It was to be delivered on November 29th, Thursday to my residence.

The day of the purchase, I was told by the person reading the contract that it would be delivered at 4:30 pm on November 29, 2018. The person DID NOT state that the delivery team had a timeframe that could be up to 12 midnight. With that, I did not receive my furniture and it was incomplete and not fully set up until after 11 pm at night.
Let me say this in defense of the delivery personnel; they were very profession and kind. I have nothing bad to say about them. BUT they did not have the proper footboard for the queen bed or the slats for it; or the slats for the full-size bed that goes with the bedroom suit. They assured me that the distribution center would bring it back the next day, November 30, 2018. Now, that is still a problem, because the professional movers were moving my furniture into my new residence, and I did not have the time to sit around and wait all day, and afternoon for the delivery. I wasted several hours that could have gone into me cleaning my old place to have it ready for move out inspection.
When the delivery personnel arrived, they again where very professional and kind. I have no issues with their demeanor or attitudes at all. They completed construction of the queen bed, but still did not have the slats to the full-size beds. THIS IS UNACCEPTABLE!

This has gone on for 2 days in a row, and I did not have my proper furniture that I am paying for; not that I received as a charity case. I am paying for it with my money.
So, with that, I was told that they would bring the slats to the full-size bed on Saturday, December 1, 2018 in the morning. I told that I was placed on priority and would have my furniture delivered in the first round of deliveries in the morning.
Do you know that I did NOT receive the remaining part of my furniture order? I waited around all day for Gardner-White to deliver my furniture and did not receive it. I was furious as I should have been but did not take it out on anyone that answered the phone. I was very calm and very professional with all the people that I spoke with, but I was not afforded that same professional curtesy.
I called the Taylor store and was speaking to a young woman by the name of Esmeralda. She was very curt, short, and abrupt. She did not use any professional listening skills at all. I explained to her several times what happened, and she continued to not listen and ask me repeatedly the same questions. At that point I was so upset I wanted the delivery team to come to collect all the furniture and take it back to the warehouse because I didn’t want it. It has been 3 long days, and I do not have my proper furniture or proper respectful treatment from the Gardner-White Furniture Company. Esmeralda stated that they would “give” me my delivery for “free” and I would see a “$100.00” credit to my account. I finally received my slats to my full-sized bed on December 1, 2018 at approximately 10:40 pm at night. After 3 long, grueling days, I finally received my furniture completely.
Most people would go to social media and to the Television news to embarrass you. I am not that type of person. I like to deal directly with the company before I decide to go outside of our circle.
I was told that the Store Manager was Mark at the Taylor Location. I asked that he’d give me a call due to the situation, and because I was not pleased with the type of services that I had received. I have NOT received anything for the store manager named Mark. I was told he was in a store meeting yesterday morning and would contact me later. I have not heard one word from this person. Not an I’m sorry is there anything I can do to make things right, nothing. And to add insult to injury, they spelled my name wrong and continue to keep calling me Ms. Clever land. My name is Ms. CLEVELAND. This is ridiculous!
I am so disappointed in your company. This is not good customer service at all. I may not be one of your big spending customers with a Gardner-White Credit Card, but I am still a customer, nevertheless. I should have been treated with the same respect and dignity as any other customer would have been. For your company to say, “we will give you a free delivery” was a slap in my face and disrespectfully to me as a customer. 3 days of the wrong deliveries and for your delivery company to be a NO CALL NO SHOW was the most discourteous, disrespectful things that could have every been done to a customer.
I sent this email to your customer service department on Monday, December 3, 2018. As of yet, I have not received any type of acknowledgment or reply. I am at the point that I will never purchase anything from Gardner-White Furniture again; furthermore, I am considering filing a complaint with the Better Business Bureau regarding my horrible experience with your company. I am so disappointed in the treatment and lack of respect that I received from Gardner-White, I cannot even refer anyone to your company either. I am truly saddened and extremely disappointed in the treatment that I’ve received from your cooperation.

Reply

Sue Start November 23, 2018 at 7:01 am

I purchased a small couch. Salesman was helpful and professional. This was my third purchase in less than 6 months from the Novi store. It will be my last . You advertise same day delivery . I paid for the couch Sunday it’s Friday and it still has not been delivered. Tuesday you forgot to put it on the truck . Really what kind of service is that . How is that professional and guaranteed service . It just get worse . The manager apologized and guaranteed delivery Wednesday. Wednesday I confirmed delivery time via text and email . I tracked the delivery through website. I received a text 10 minutes away . Delivery never arrived never calllef . No one answers your dispatch phone . You took my money yet have not delivered the service I paid for ,I do not have possession of a paid item . Left messages no return call .

Reply

Dianna Morris October 17, 2018 at 10:49 am

My experience with Gardner White at the Southfield Store has been horrible. I recently purchased a mattress for my son, and the delivery was all strewed up. Once they delivered the mattress they broke a light fixture and was suppose to take the old mattress which they didn’t, left the old mattress in the middle on the floor on top of my son shoes. When I called the store to inquire about why they didn’t take the old mattress the young lady states “it depends on the condition of the mattress, which make no sense to me, because if the old mattress was in decent condition why would I need a new one.
Gardner White have all these little hidden stipulations they don’t tell you about until they
have your money. I’m so done with Gardner White , they will never get a dime of my money again. Trust and believe I will let everyone that I know how their service is (Crappy). I will also be making an attempt to contact out local news to put them on blast, because looking at the reviews Gardner White (Corporate) do not believe in calling the customer back or making things right.

Reply

Pamela Bagent October 5, 2018 at 1:12 pm

Purchased dinning set august,20, have not received yet its October 5th, this is unacceptable, they delivered one with table being broken, I’m still waiting for set, ask for manager which seem to never be in, try to call cooperate office no help there,no one responds,or call back, this has been a terrible experience dealing with Gardner White, never would have thought I would go through this with a company this large..have account with them,after this it will be closed, all I get is it will be in next week, this is every week, as a good customer, I should get better service..

Reply

mariette wedyke August 31, 2018 at 1:35 pm

When I purchased my furniture at the Warren store I also purchased a 5-year-warranty. they were so nice to me when I was spending money there. That all changed when two days ago I tried to use the warranty. When I called the store the woman that I talked to was so rude to me. She actually yelled at me to give her the customer number. She told me that there was no record of me as a customer. She eventually set up a service call, but was so nasty I decided to go into the store on 08/31/2018. I was told that a service call was never set up. I was told that I had to call the warranty company. I went home and called the warranty co. and they said that the store had never registered my warranty with their company. At this point I am pretty frustrated and wonder what kind of business practice is this?! I am fed up and know I will not shop at Gardner-White for furniture again.

Reply

Mary E Pitts July 20, 2018 at 11:39 am

On July 11, 2018 one of your delivery driver hit my parked Lincoln Navigator and did alot of damage to my left front fender, knocked out my left headlight assembly and knocked off my front bumper. I cannot open my driver door due to the damage to my front fender. The truck license plate BB37862 and there is a Dearborn police report of 180043326. The driver and his helper acted like it was funny and tried to leave the scene of the accident, he was issued a traffic ticket for the accident.
I am 70 years old and handicap and this is my only means of transportation.
As of this date I have not been contacted regarding this matter and when my vehicle will be repaired and that I will be in need of a rental vehicle while my vehicle is being repaired.
I have faxed pictures of the damage to my vehicle. Please have someone from your corporate office contact me regarding this matter. If I do not receive a response within a reasonable time I will have to contact an attorney regarding this matter.
My name is Mary Pitts, ., Dearborn, MI 48126 and my landline phone is (313) 584-XXXXX.

Reply

Joanne June 25, 2018 at 9:02 am

Lewis is a bad Manager to make a customer happy nothing but a bad run around we had it all set up to buy the Luxor dresser we given the wrong information We live an hour away we were still going to purchase if they would deliver for free He said he would take 50 off What a joke Your company could care less about customers I really liked the dresser but not enough to be treated the way they have treated us

Reply

D. Marshall April 5, 2018 at 6:07 pm

I purchased I bedroom set for my daughter from your Macomb Township store on 3/23/18. I selected a 4/4/18 delivery date, while she would be away on spring break, to surprise her upon her return. I called the store on 3/27/18 to change the delivery date to 4/5/18 to allow more time to finish painting/preparing my daughter’s room. My original salesperson, Mike Wagner, was unavailable but I was assured by another sales associate that the delivery date would be changed and that I would receive a call a day before to confirm a 3-hour delivery window the following day. When I did not receive that call a day before I called the store to inquire. A different sales associate stated that the I would receive the call the morning of delivery between 7 am – 10 am and did not know why I was told that. I left work early on 4/4/18 after receiving the call. The furniture arrived within the stated time frame. Midway through the delivery one of the movers informed me that the chest was not with the delivery and was on back order. He further explained that someone from the store should have contacted me. I told him that no one ever did. When they were finished placing the furniture the other gentleman asked for my signature on the delivery receipt and then asked me to go upstairs and see how everything looked. I already knew there’d be no chest……but no headboard/footboard either?! I asked him where these items were, and he replied that they too were also on back order.
2 weeks from the purchase date I received half of my purchased items with no notification that I’d receive less than I paid for. If that simple courtesy had been extended I could have delayed the delivery until it was all available. This “attempted” bedroom makeover was supposed to be a surprise for a 9-year-old girl. The overall lack of professionalism is disappointing.
I echoed these sentiments when I was asked, via auto generated email from Trustpilot, to rate my experience. I received an email stating that Gardner White had viewed my response and would be getting back to me shortly. After several hours I have not been contacted. I called my salesman at the Macomb store who was unavailable, several hours have passed since I left him a message. This type of service is nothing short of despicable and pathetic. I wonder how many other dissatisfied customers have experienced similar incidents and had the situation exacerbated upon reading your return policy stating, “All returns are subject to handling fee of %25 of the sales price”. Absolutely ridiculous. The fact that the people in your employ must be tracked down to address poor service makes matters even worse.

Reply

Lynnette January 16, 2018 at 3:54 pm

In September my husband and I decided it was time to purchase a new living room set. We had always been Art Van customers but, I had seen a set that had really caught my eye on the front page of their current ad. We went in and placed our order. As we were browsing we saw a dining room set we felt would be perfect for us. Our set was over 40 years old as it had belonged to my in laws and passed to us. It had held up well but, the chairs had seen better days. Since we were doing some remodeling we decided to go all out and purchase that as well. Less than 24 hours after delivery my husband (who is not overweight) sat on one of the chairs. One of the legs snapped and he fell to the floor. The next day he called Gardener White and within a couple of days they sent someone out. After examining the chair the person who came out said it appeared the delivery guy hadn’t correctly assembled the chair. He ordered a new leg, said it would be here in about a month and instructed me to call when it arrived. He said he would come back over and install it. Months went by and my husband visited the store several times to inquire on the progress. He was given one excuse after another. In the meantime he was sitting on another of the chairs and discovered a wire/staple/sharp object was protruding through the cushion. My husband grabbed both chairs went to the store, told them this had went on long enough and he told them he was taking two display chairs. Within days one of the replacement chairs had a leg snap. The other was loose. He turned it over to tighten it and discovered it was cracked. We now have two defective chairs. My husband is so fed up that he hasn’t went back into the store. We purchased this set in September. It should have lasted more than 24 hours. I feel it is poorly crafted with sub par materials. I believe we should be offered a refund and a new dining set. Someone is going to sit on one of those chairs and get hurt. I don’t even sit at the table as I’m afraid the chair legs will snap. The service in this store is horrendous. They don’t care. Once they get your money they are done with you. I will be contacting headquarters which I’m sure won’t resolve anything as they seem have an “I don’t care” policy. If I don’t get results I will be filing a claim with the Attorney Generals office. Enough is enough. One more note. The replacement leg was supposedly ordered in September. It is now January and it still has not arrived. What does that tell you?? Would be nice if someone would take the initiative and take care of your customers.

Reply

Anethia Lyles February 13, 2017 at 7:41 pm

After being recommended by several close friends to shop at Gardner-White, I finally decided to make a purchase. After viewing the website for a few weeks, I finally narrowed down furniture to my liking. I went into the Canton, Mi location (January 22, 2017) and decided to purchase the Vulcan Bedroom set with the FREE 32″ Insignia TV. And I also purchased the warranty, because I was sold on Tony Ventrella and Micheal Lamb. A week later (January 27, 2017) I received the bedroom set and opened the bed first, which looked great and was defect free. As I began to open the box for the chest and the dresser, I noticed several issues, (loose backing, peeling, missing screws, etc). The following day (January 28, 2017), I called the Canton location to report the problems and they referred me to the corporate office, which I spoke with a “Marquita”. She set up an appointment for the technicians to come out the upcoming week to replace/repair the damages. I had requested for them to come out after 3p.m., when I would be home, but they came out during the A.M. When i got home, I noticed the replaced furniture was also damaged. I called immediately and spoke with Marquita , who informed me someone would not be available until February 13, 2017. when the technician came out and saw the damages, which would not be repairable, (the holes for which the screws went in, were stripped and the bottom of the dresser was peeled away). I expressed my disappointment and proceeded to the Canton store to see what could be done. I was told by the store manger, John (Very professional and I would definitely continue to patronize if I dealt with him) the District manager, Jeff Ballard only authorized a store credit which I didn’t understand because I didn’t finance and the damages were not of my doing. I also did not want to settle and pick furniture that I did not like. So after expressing that, I was referred to speak with corporate. I once again spoke with Marquita Moore, who informed me, after conferring with Jeff Ballard, that I could get a refund, but it would be less the amount of the television, which the charge is around $262. She stated this was due to the policy even after I explained the television was not open and I thought it was free. I was also told the warranty was non-refundable even though the furniture would be returned. When I asked to speak to the district manager, I was told he was in a meeting and that she held the same authority as he did and there was no other manager available to speak with. I was shocked she held the same authority as the District manager so I proceeded to ask her questions that I wanted to ask Jeff Ballard, but she would periodically put me on hold or continue to insist it was store policy. After I asked was Jeff available she stated he left for the day, after she stated he works until 6p.m. (it was 5:01pm). Then she said he was still in a meeting. I then asked her why did she feel the need to lie and it was unprofessional and very uncool. She said she felt she should not have to go back and forth with me after she told me that was the policy and nothing was going to change. I feel taken advantage of by these representatives of Gardner-White with the exception for the Canton store representatives. I know if they wanted, they could make the situation right, but they choose not to do the right thing. I feel like the information and reason given referring to their policy is a way to keep some of the consumer funds. I feel like this is a technical way of stealing from consumers. I also feel that Jeff Ballard could have handled the situation instead of hiding behind the customer service representative. The customer service representative named Marquita Moore, in my opinion, stepped outside of her spectrum of duties, and was some what rude, making the situation worst than it should have become. All that I am asking is to be reimbursed for the amount of the purchase, being that the television was stated to be FREE and they can have it back. Oh, and Best Buy actually sells that television for $129.99, so why is there an up-charge more than double the selling price (which is very close to the restocking fee price); which I was told I was not being charged. I offered to bring back the television, for it is in the original state in which I received. I am very bothered by how this entire situation is being handled and disappointed as well. All that I ask is to refund my correct purchase amount. I have no issue with returning all merchandise, including the warranty kit, which I do not need for I will not have the furniture. This first time shopping experience with the Gardner-White family leaves me stumped.

Reply

Kierra Tandy January 6, 2017 at 9:51 am

Words can’t even explain the indignation towards your company right now. I wasn’t even going to make a complaint about the egregious customer service experience my mother and I had inside the store because the wonderful manager handled everything so eloquently in store. However, everything went from bad to worse. Vanessia or whatever her name is got in my mom’s face and threatened her. We should have called the police and not bought furniture, but the store manager Karen defused the situation. Vanessia kept lying to my mother about the deals they had and when my mom questioned her about it, she proceeded to walk towards my mom and say “Girl Boom, you better get out of my face.” Then a MALE came over and stood directly next to my mom with his feed wide open and hand behind his back like he was security, so that’s when I had to tell him to back off of my mom. GHETTO PEOPLE!!!

Then the delivery men attempted to bring my couch in through my side door. Understandably, it wouldn’t fit. I suggested that they come through another door like my front door or my back door, and they refused to do so. All the man kept saying was “It won’t fit.” I asked him how does he know if he doesn’t try, he said “I just know.” He said that my ceiling was too low. I advised him again to please just try, and show me that it doesn’t work because you have space to go into the bathroom. Again, he said “Trust me, I don’t want to put this back on my truck, it just isn’t going to fit.” I told him I understand what he is saying, but to satisfy me, the customer, try it and see. There are two other door options to choose from. Again, he said no. So another grown man that argued with a woman for about 20 minutes about trying another door. I told him “Fine, just bring my chest in that I ordered and I will let them know that you aren’t even trying to get it in through the other door.” All he said was “Fine, I’ll call them for you.” That pissed me off even more because it showed that he obviously just didn’t care. He then told me that I could pay to have it disassembled and put back together. Why would I do that when you won’t even show effort of it not fitting instead of being lazy. They were totatlly lazy and just didn’t want to try. The younger guy stayed quiet the entire time, it was only the older boy that kept arguing with me.

I contacted corporate and all they said is they can take my complaint and someone would reach out. No immeadite solution. I asked how long would it be before someone get s with me, I spoke with Mara and she said “Can’t say what the turn around time is, I don’t know what they ahve on their agenda.” REALLY…. You don’t know what they have on their agenda??! Seriously?!?! As if my complaint isn’t warranted. I asked what would happen with my money and she said I can pay to have it disassembled (again hearing this is pissing me off even more), choose another couch, or get a refund. Nobody seems to want to help with this situation. I asked her to have the disassembly fee waved, she said I would have to contact the store directly. I feel like this is just one bad scenario after the other.

I contacted the store, and what do they tell me, to go measure my doors and call them back with the measurements and it will go from there. I feel like screaming right now. Isn’t this something that the delivery men could have tried? Isn’t this part of what they get paid to do or no? Corporate never called the next day either. I had to leave a message with the District Manager Jeff and finally, two days later he called. All he wanted to talk about was me paying to have the furniture disassembled. Not once mentioning the behavior of the employee’s there. Spoke with Pam Giacalone Regional Manager, and all she kept saying was to have the furniture disassembled. Again, why would I pay for that when they didn’t even try to bring it in through another door. The deliver manager never called to apologize either. So now, we’re pressing charges for the employee threats when all I want is to have my furniture and they won’t make it happen.

Reply

David Bianchette December 21, 2016 at 7:29 pm

I have a mattress I bought at Gardner white and Gardner white came out and looked at it and told me it was defective. They will not call me back to resolve this issue. Called the Auburn Hills location and left a message with Rob twice.

Reply

Leave a Comment

Want to make sure Gardner-White Furniture sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: