Farmers Insurance Corporate Office

Farmers Insurance Corporate Office Address

Farmers Insurance Group, Inc.
4680 Wilshire Blvd
Los Angeles, CA 90010

Contact Farmers Insurance

Phone Number: (323) 932-3200
Fax Number: (323) 932-3101
Email: Email Farmers Insurance


CEO: Jeffrey J. Dailey
CFO: Scott R. Lindquist
COO: Jeffrey J. Dailey

Farmers Insurance History

Farmers Insurance Group was founded as Farmers Automobile Inter-Insurance Exchange in 1928 by Thomas Leavey and John Tyler.  The first office was in Los Angeles, California where the company is still headquartered today.

In 1935, the company launched a division specifically for truck insurance.

In 1942, the company launched a division specifically for home insurance.

In 1950, Mid-Century Insurance became a subsidiary of Farmers.

In 1953, the company acquired New World Life Insurance Co.

John Tyler died in 1973 and Thomas Leavey became CEO.  Leavey retired in 1978.

In 1988, Farmers was acquired by BATUS Inc. in a hostile takeover that took 8 months.  Zurich Financial Services was created as a holding company for Farmers Insurance.

In recent years the company has acquired several larger insurers including Foremost Insurance Group in 2000, Bristol West Holdings in 2007 and 21st Century Insurance in 2009.

Farmers is currently the third largest provider of consumer home and auto insurance in the US.  They current insurance over 20 million individual policies.


{ 21 comments… read them below or add one }

tg douglass April 28, 2016 at 4:50 pm

Declined by Farmers in Houston during the flooding situation. THE worst client service ever. I have been a client with Farmers for over 20 years, my parents, twice that. I have cancelled by renters insurance today. Rude and unacceptable. Why do we pay a lot of our paycheck only to be rejected and treated badly? As I always thought, insurance is a racket.


Karen Peterson April 19, 2016 at 11:07 am

I filed a claim for water damage with my Farmer’s representative. This was 3 weeks ago. I have water damage, mold from the water damage, I have paid plumbers to come fix the leaks on three different occasions. My rep, Alexa, told said Farmers does not cover mold. She said she would get me the name of a new plumber, quote to remove mold (that I will apparently have to pay for), and a price reimbursement. I have not heard from her for over a week. Farmer’s customer service is horrible and I will also be switching to Hartford.


Catherine April 1, 2016 at 4:55 pm

Thank you for the opportunity to share my thoughts. I am not a Farmers insurer, but I have had dealings with Betty Woolman, 12092 Woodside Ave. Lakeside, CA 92040. She wrote a check to me 11-5-10 for items she asked me to purchase for her and her husband. After delivering the items to her I received the check and I returned to my home. Walking into my home I received a telephone call saying to Void the check because she was closing out the account, and she stated she would mail me a replacement.
I was sharing this info with five friends, they all started to laugh. I asked what was the problem. They all said when you receive the check let us know. Today is 4-1-20 and still no check, although I have walked into her office, made phone calls and written notes all reminding her of the check.
She will hang up on the telephone when I call, she yells and says “Get out” when I enter the office (if no one else is in the office).
One occasion she yelled, screamed and acted as though she was having a mental breakdown.
I left the office, but returned thinking she my need help –only to hear her on the phone telling the person how she gets rid of those she owes money to and offering to give a demonstration.
When I shared this with a group they said anyone who has had to make a claim or adjustment will end up leaving the company. If you just pay your monthly or yearly payment then you will not have a problem with Betty — Just don’t expect any service from her.
One of the persons said they had to go to the state insurance agent to get help.
Betty can be very personable when it benefits her.


a k March 31, 2016 at 1:35 pm

Elizabeth Shaffer in claims should fired today.


david March 29, 2016 at 2:43 pm

terrible, uncaring claims agent will be changing company shortly. dragging my claim for over 6 weeks


Gary Chilpa March 15, 2016 at 7:01 pm

I would like information about careers at the corporate office


William H. Davis March 8, 2016 at 4:42 pm

I’m hoping this can be passed on to Jeffrey Daily – thank you.

Policy #194815672

My wife first initiated correspondence with Rossy Diaz months ago in San Diego. After numerous requests for help, we have not progressed at all resolving this matter. A woman named Jessie (619 456-8877) has repeatedly indicated she was resolving this for us, but that simply has not been true.

My wife cancelled our Farmers’ insurance policy on Tuesday, November 17, 2015 at 5:58 AM (Pacific Time). Subsequently, a collection agency has erroneously sent me letters stating that my past due account remains unpaid. We paid off our account in full. Simultaneously, Jessie proclaimed on numerous occasions that we owed nothing and she was taking care of this for us which again, has not been true.

The collection agency claims we have a debt of $246.88 – a result of a youth good driving certificate which we don’t have nor have we ever received from prior agent Tracy Sekhon. Jessie assured us she would handle this for us, but it is now obvious she cannot. The collection agency needs to be informed by Farmers that there is no debt. Farmers needs to resolve this for us which should have been done months ago.

I have always taken pride in my excellent credit rating and the ineptitude nature of Farmers’ employees in this matter has negatively affected it.

Any assistance for the little guy (me) would be greatly appreciated.


Bill Davis


Peter March 10, 2016 at 1:48 pm

I feel for you Bill. These people have the worst service I’ve ever dealt with in 50 yrs of driving . If ur over 50 I suggest you go w AARP the Hartford . Great rates & recv. The JD Power award for excellence.

I wish you the best.


Deborah Strickand January 25, 2016 at 3:47 pm

I’m with the Goldwing Rode Rider Assoc. We are having a fundraiser on May 7, 2016. I was wondering if you could donate maybe writing pens or note pads for our event, we would greatly appreciate it. We would need 75.
Please let me know. ( I have policy’s with you guys)
Deborah & Malcolm Strickland
Dallas, GA 30157


autumn willoughby January 6, 2016 at 5:35 pm

horrible experience dealing with the rental part of my claim. being told that i have to pay out of pocket 160$+ (as of today&rising) for collision damage even though i wouldnt be in this situation if their client wasnt such a f-ing idiot. then being told i wont be reimbursed for said amount because “thats not what we cover..we only cover the car” well the car has to have that for me to drive away with why wont they remburse me? why wont they understand that, that is bullshit. not my fault, i shouldnt have to pay a dime for shit. if i do, i should be rembursed. i dont want legal action but im not afraid of contacting the the better business bureau and cotacting a attorney.


cecil loving November 25, 2015 at 9:01 pm

I, Cecil & Hazel Loving have a neighbor, Warren & Ellen Mueller, who dug a pit 4 feet deep reaching from my property line to the foundation of their home. They lined the pit with pavers to hold the dirt as tall as 3 feet. The pavers did not prevent my fence line from caving in towards their paver wall. The result is my fence is suspended in mid air. The cement driveway is unsupported the full length of the pit because the dirt sluffed off into the hole Warren dug. There was never a building permit obtained from South Jordan City. The standing ordinance is an 8 foot easement along each property line. We contacted Warren and he agreed the property line decay was indeed his fault and he filed a claim 3004243871-1-1 last July 2015. The senior claims adjuster, Dawn Lowe Has been extremely difficult From the very first contact. She told us she could not see any damage from the pictures Warren emailed. Cecil emailed pictures showing the Mueller property side and the Loving side. Dawn emailed “Oh! Now I see the problem. Contact one repair company send me the bid. My son, Chris Loving a licensed contractor emailed a detailed repair scenario. Dawn said Get another! We emailed a bid from T&R cement. Dawn was very displeased. She said it was NOT her intention to make our property situation better after the repair than it was before the incident. We emailed Dawn with pictures of our property line showing no cement cracks EXCEPT at the fence line where the dirt has sifted from under the driveway BECAUSE there is nothing to hold it in place. Dawn called the contractor and asked him to do the work for less money. He gave an honest bid for and honest day’s job. BUT he agreed to lower the bid by $200. Dawn email the Loving’s and said her final offer was $1,102.48 less She said we would have to pay the difference since she was depreciating our cement. We emailed her saying IF she could find a way to pick up concrete and moving in place then depreciation could be applied. Since you must replace new concrete BECAUSE there is NO OTHER WAY. Then depreciation only covers an item that could be substituted. Greg Olsen, our previous Farmer’s agent, said he could do nothing to help! Our current Farmer’s agent, Brent Beard called Dawn, called her superior, called the Utah claims adjuster, they ALL said Dawn would not budge. As the CEO of Farmers Insurance, you might care about your bottom line. Cecil and Hazel Loving currently are covered by 3 Homeowner policies, 2 auto policies, 1 ATV policy. Your quick action to resolve this matter would make a sizable financial difference to you company.


Cheryl Woolridge November 3, 2015 at 4:19 pm

Initially I was told that there was a glitch to me bundling my renters and automotive policy which made my payments extremely high. Next I had a flat tire and called for roadside assistance to find out even though I was paying for this service in my policy I first would have to pay out of pocket which seems crazy question being then why am I paying Farmers. The final straw was that my policy was inaccessible to Farmers agents because the worker that worked or seen my policy was no longer with Farmers in my area and now they have to try and contact her to release my policy but I have decided to go with a better provider “State Farm”.


Brenda October 31, 2015 at 1:56 pm

This matter concerns Randi Jones, Graham, Texas

I had a policy briefly with Randi Jones, Farmers Insurance. When asking what the payment on my policy was, I was told $35 by Lindsay McGeehee, when I went in to pay it to the end of September, I was told it was $55. I canceled my policy at the end of September , notified Farmers Insurance by USPS.
My new policy under a different carrier went into effect 10/1/2015.
NOW, I’m receiving a bill for $45.

I have had enough from this unprofessional agency.
Just want to be done with them.

I often heard Randi Jones speak badly of her clientele within a minute of ending a phone conversation with them or after they had left her office. Some of them heard what she said then canceled their policies.
As an employee it was a major distraction to try to focus on work with her 2 small children running around.
Her system which I solely relied upon went dead 5-7 times per day. When it went dead, I asked Ms Jones what I could do to keep busy. 80% of those times she wasn’t around or was busy on the phone or with clients.
A few days prior to firing me she had told me that I was doing excellent work. On the day she fired me she told me that I am a “mediocre” employee. Very suspicious that so much could change in a few days.
When the system I relied on would go down, with no one there to tell me what else I could do to stay productive , also being new to the line of work & the job, itself, it was very unclear as to what to do. I answered phones, took messages, greeted clients. Had to take messages & apologize that no agent was in at the moment. With 10 – 15 minute lapses during which time the internet was available, yes, I did check my email, I did check Pinterest. I had received verbal permission from Ms. Jones to print pages from the internet. Black & white needlework patterns. She knew of this, I had permission.

I am an awarded Veteran of the USAF, I speak a few languages. Randi Jones gave me a distracting, difficult workspace then expected top notch production.

I was fired then told to leave immediately . Someone else was there to take my place within the hour.

I was treated very unfairly, it leaves a negative impression of Farmers Insurance as well as the shoddy business practices of Randi Jones who claims to be a Christian yet conducts herself otherwise.


Ron R October 10, 2015 at 12:30 pm

My experience with Jason ammann in the Oakland area has been horrible. Friday morning at the University that my son attends. Their was another unfortunate campus shooting. Thank goodness he and the other family I have their are ok. Condolences to the parents of the killed and injured. What’s the connection right. Well with all my concerns friday. I’m running around late afternoon tracking down documents for this guy. As I have all the others. So he can critique every single one. And continue to look for everything except helping me . I am injured !! and sought a out of court medical compensation for the injury. To the dental facility . No more no less. Management including owner and other know of this incident. Have apologized and claimed they care. Ya right! Bottom line I’m tracking down more papers Friday to prove my innocence. On a paperwork typo matter from the treatment facility. I then try numerous times to get in touch with jason farmers agent . I was unsuccessful left no message ! Management at treatment facility had for 2 days tried to clear up any concerns agent had. Treating facility had heard nothing as of closing time friday . I have since spoken with family and friends about discontinuing any and all business with farmers. My father alone has umbrella policy and other. As he is old and we decide his carrier. I’m not one to leave comments or responses. Jason ammann basically called me a liar. Insulted me, has done everything to avoid caring about my well being. The treatment facility mentioned to me. That farmers appears to be avoiding the claim. Instead is focused on a clerical issue. Bottom line no company has the right to try and strip me of dignity and self respect . I don’t want to drag the restaurant threw the mud. I’m not perfect! Accidents happen I was injured and sought justice alone. Against a huge corporation and big business restaurant. Treatment facility asked for fair compensation . Nothing more nothing less. Instead I’m left being treated like a nothing dealing with a young heartless agent. Who has no idea how to treat people with compassion or understanding. Especially when there the victim. I don’t like to be negative like this. Honestly a quiet customer seeking a quiet lunch. Turns into a nightmare. At this point, I’ll get a lawyer should of from the beginning. What a racket this guy is running. The restaurant has lost my business permanently and cannot hide behind farmers. The system makes it almost impossible for the individual. I will soon turn my focus over to both farmers and the restaurant. In a Manner that will not be pleasant. Such as this complaint. Can’t put a price on peace. No justice no peace. No more farmers and no more lake front restaurant for me and mine. Thank you sir / mame , hope you can do better in Oakland. Where I myself frequent as a guest . All the bad things I hear about Oakland. I’ve never had a problem. Until I eat an upscale lunch at an upscale lake front restaurant. That later requires assistance from a farmers claims agent. Passive aggressive tactics, arrogance and lack of any concerns for my well being. The gull to call me a liar and deny a claim. Because of a typo that the facility sent corrections on. I should of ate at Macdonalds. Matter of fact from now on I’ll ask restaurants who they insure with before I spend the 60 bucks for lunch. If it’s the company Jason works for I’ll choose another. I’m livid ! Both the restaurant and farmers dropped the ball. And money don’t have anything to do with the spiritual desire for peace and happiness. NO JUSTICE NO PEACE. NO MORE FARMERS, NO MORE LAKE CHALET. Sorry it’s come to this for us all good day . Jason retract statements made to owner of restaurant establishment. You were quick to call and make false statements about me. Rather than call treatment facility manager and seek truth of my initial visit. It is better to be sugar than vinegar Jason ammann. And the restaurant need not a customer in myself. Is better off with the agent Jason ammann. I’m sure he’ll put a lot of money back into your establishment. I’ll head back to barlago again great meal no problem. Signed who cared about my broken teeth. Answer me I do.


Kadih salman October 3, 2015 at 10:09 pm

I have not been a customer since 2014 all of a sudden now I’m receiving a bill I am having a hard time understanding why they are billing me when I had canceled the policy go back to my record and see why I canceled the policy if people would do their job correctly and I didn’t have to call every month to let them know payment should’ve
been senit lhome mortgage instead of sending it to me maybe I would still be a customer and stop all that mother decided that they want to put me in collections for a few bucks


Ron R September 28, 2015 at 7:07 am

Dealing with a arrogant agent myself. A small lunch at a lakeside restaurant in oakland. Turned into 2 broken teeth from a clam dish served with small rocks. Been to dentist multiple times now. Owners of restaurant already admitted fault and apologized. For some reason Jason from farmers. Insults my integrity, basically turns things into a complete joke. I’m so furious with farmers insurance. Here quickly I will turn my focus over to there disrespect towards me. I wanted to handle this serious situation promptly. Guess I’ll have to drag the restaurant to court. And somehow get the attention of a understanding and compassionate individual . Especially when I’m the victim.


Herschel L. Thompson September 21, 2015 at 3:24 pm

Herschel L. Thompson

September 21, 2015
Jeffrey J. Dailey,
4680 Wilshire Blvd
Los Angeles, CA 90010

Dear Jeffrey,
I have a concern about Farmers that I would like to direct to you personally. We are being harassed by agents of Farmers. My wife and son (who was living with us) called our local Farmers agent and ask if a storage unit he rented was covered under our homeowners policy because it was broken into, the answer she received was yes and we will open a claim. Since that time my wife, son, and now myself have been harassed over a very small claim. I do not know the value of the claim but I would guess it is $10,000 to $15,000. My personal account often changes much more one way or the other in a day. This is a very small claim and I have been with Farmers for 30 years and have thought that Farmers was an insurance company that was above the average. You have access to my records and can see we have not filed claims that I remember. We have three homes, three cars, RV, boat, and Umbrella policy with Farmers, and have been with Farmers for 30 years. I would think as a person who has been in business for many years that the people you have representing Farmers would also have this public information. Yet my family has been harassed over and over by Farmers agents and law offices working on behave of Farmers. I would guess from my experiences with my legal offices, that Farmers has spent close to the amount of money harassing my family as this claim is worth. Right now this is no longer about the money to me. I have already contacted the Insurance Commissioner, I will attach the letter. I would like to know from you Jeffery, is this your direction to Farmers and the way your company operates or is this something that happened because of the actions of someone working for Farmers that should not be working for Farmers. This is very important to me at this time. I would like to know because I have had persons working for me that made very poor decisions and hurt the company I worked for, they were always dealt with quickly. I want to know if it is common practice for Farmers to harass customers until they go away or is this just stupid on stupid behavior by someone or a procedure that is out of control and needs and will be fixed? My decision to go public in a major way with this will depend on the answer I receive from you. I was told by my local agent today Dan Evans, that I may need to get a lawyer. He said he has never seen anything like this and was very sorry. I will not get a lawyer and spend three or four times what this claim is worth to make myself feel good. I will go public if this is Farmers corporate behavior and then I know things will change or the company will pay in a way that will make me feel good.
Sincerely yours,
Herschel L. Thompson
Phone; 707-525-**** Address: *** Chanate Court Santa Rosa, CA 95404
email: hers****

Dave Joes, Insurance Commissioner
Department of Insurance

Dear Dave Jones,

We had a storage unit with SmartStop Self Storage located in Santa Rosa, CA broken into and all of my son’s belongings were stolen. The date was May 14, 2015. This was the day before he was going into the hospital for a major operation. He went to the unit with my wife to get his bed so it could be set up at my daughters home were no one was living at the time. The reason for this is the operation he was going through requires him to be in bed and not disturbed for a long period of time. This is one of the most painful operations done at UCSF hospital.
When he opened the unit the only thing in the storage unit was his mattress. They called the police and a report was filed with the Sonoma County Sheriff’s Office. The officer who came out to the storage unit told them he had been out to SmartStop Self Storage many times in the last couple of months. The lock on the unit was a construction combination lock that has a master key that can over ride the lock. This is clearly how the unit was opened because the lock was not cut.
My wife Denise Thompson called Farmers Insurance, office of Dan Evans, and ask if the unit was covered under our Homeowners Policy. She was told yes if my son was living with us, which he was and had been for some time. My policy number is 90353-83-22. We have had insurance with Farmers for over 30 years, three homes, three cars, an RV, boat, and Umbrella policy. We have not made claims in the past.
On May 15, 2015 we received a letter requesting a Statement of Loss Form, Inventory of Contents Form, and a Proof of Claim Checklist. This all seemed reasonable. My son was working on making his list but was having a very difficult time recovering from the major operation he had gone through. On June 15, 2015 we received a follow-up letter requesting necessary documentation. My wife Denise had been in touch with Farmers and was trying to help my son.
On June 18, 2015 we received a letter stating that the claim was closed because they had made attempts to obtain information needed, and the claim is now closed. This letter came from John Brown, Oklahoma City, OK. My wife contacted Farmers and was told that the claim was not closed and they just needed more information.
My wife was then required to work with Matthew J. Brant, special Investigations in Santa Rosa.
We then received a letter on June 25, 2015 asking us to complete a Sworn Statement known as a Proof of Loss and it had to be notarized for all of us. They also asked for, “Supporting documents for claimed items and values, including original purchase receipts, owners’s manuals, etc. Police report or report number if unavailable. This was all done.
On August 27, 2015 we received a letter from the Law Offices of Pedersen – Lauderdale telling us that Ms. Paula Aulman at 408-271-5312 had to be contacted by September 25, 2015 at 5:00 PM to set up a EUO! They wanted us all three to drive to San Jose, CA for an examination that may take up to (7) hours. We told them NO, if they need to talk to us it would be in Santa Rosa, CA. They made it very clear that my wife, my son, and myself had to be there.

I called my Farmers Insurance agent Dan Evans 707-542-7405, told him this was harassment and Farmers was trying to continually come up with one more thing for us to do so they didn’t need to paid this small claim. He said that this was a small claim. He told me he was not aware of everything going on with the claim and he had never heard of them asking for all this information. He later told me that he was told there was inconsistent statements from us and the investigators would not tell him what they were and we must meet with them and do whatever they asked but we would not need to go to San Jose, they would meet with us in Santa Rosa.
A meeting was scheduled for the middle of October 2015 so Ms Paula Aulman could perform the EUO, whatever that interview maybe. I could not attend (Herschel Thompson) because I had a trip to see my mother out of state who is not doing well. Ms Paula Aulman called my wife and said I (Herschel Thompson) does not need to be there because I was not present when the storage unit was found empty. I had to be there before even though I was not present but now I don’t need to be there because I was not present?
On September 19th we received a Letter from the Law Offices of Pedersen-Lauderdale confirming the appointment on October 19, 2015 at the Law Office of Ian Godon, 141 Stony Circle, Suite 145, Santa Rosa, CA 95401. The letter states, “Unless other wise excused, you are required to provide the following records and documents at least two weeks before your EUO, or by 5:00 PM., on October 5, 2015, except for those documents which have been previously provided to your insurance company.

They do not know what has been given to them, they continue to ask for more and more information that is not information that they should have and is not reasonable at all.
They are making up things as they go, this is out of hand can you please help?


Herschel L. Thompson


Katrina Brady September 15, 2015 at 10:45 am

I wanted corporate to know that their agents, Maria Messimer out of Kelseyville, should win agent of the year. She has at least 50 clients who have lost their homes in the Valley Fire. She has been keeping all of them as well as the whole community up to date on the latest information on the fire on her Facebook page. She has gone to the shelters and found elderly people and informed them that they had hotel coverage through Farmers and got them a check. She is a local hero. Ask anyone in the community right now. She has people staying at her house as well as her office. One of her employees lost her home in the fire and has been staying in the Farmers office. Farmers is the only insurance company to have a physical presence right now at the evacuation shelters in both Kelseyville and Calistoga and Maria Messimer is the face of your company right now. She is Famers!


Edgar srapyan September 10, 2015 at 8:27 pm

My whole family and cousins and close friends have been with farmers for over five years never had problems but now they are known to be the worse insurance company nation wide they give you the run around no help at all to much information is givin out to other sources i found out that my social security number was gigin out by one of there investigators i had to find out from farmers that my social security number was being used by 3 ohter people i dont know about its time for all the people i know to change insurance company. When u call the company to talk to see what happened every one that is handling your case is on a vacation employees at farmers get paid to much for not doing anything. I think its time for farmers insurance to out of business. I wouldnt recommend farmers to a homless with a shopping cart for insurance if my life dependent on it.


marie murphy August 3, 2015 at 1:22 pm

here it is 5/03/2015 we had a 3rd party to come and check out are roof but they said you are not to allow to walk on this kind of roof they said they well have someone come out with a drone to fly over the roof to take pictures but he showed up and climb all over my roof I have video of the guy on my roof I though that drones fly did not know they have two legs my mom is hard off hearing but we all heard this guy stomping on or roof no one has call to let us know no updates wow great customer service thanks Marie murphy


Jose Cardenas July 14, 2015 at 1:07 pm

I have always been insured with mercury and just recently I bought a new car. So I thought Maybe I would look for other options. I called farmers and I asked them for the requirements to get insured by them he then told me an i quote ” driver lisence registration Vin number and I also need your social security number ” I then said to my self wtf!!!! So I decided to stay with mercury where I’ve been OK for the last 8 years


Leave a Comment

Want to make sure Farmers Insurance sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: