Dick’s Sporting Goods Corporate Office

Dick's Sporting Goods Corporate Office Address

Dick's Sporting Goods, Inc.
345 Court St
Corapolis, PA 15108

Contact Dick's Sporting Goods

Phone Number: (724) 273-3400
Fax Number: (724) 227-1902
Website: http://www.dickssportinggoods.com
Email: Email Dick's Sporting Goods


CEO: Edward W. Stack
CFO: Timothy E. Kullman
COO: Joseph H. Schmidt

Dick's Sporting Goods History

Dick’s Sporting Goods was founded in 1948 by then 18 year old Richard “Dick” Stack in the form of a small bait & tackle shop.

In the mid 1950s, the store began selling general sports merchandise.  In the early 60s, the first Dick’s Sporting Goods store was opened.

The store flourished and a second location was opened in Vestal, New York.

Dick Stack retired in 1984 and his son Eddie, the current CEO, took over the business.

The chain expanded quickly under Eddie.  They began opened more stores across Upstate New York in the 1990s.

In 1994, the Dick’s Sporting Goods corporate office was moved from Binghamton, NY to Corapolis, Pennsylvania.

Today, the company operates over 450 stores in 42 US states.

{ 178 comments… read them below or add one }

David January 5, 2016 at 6:57 pm

Prior to Christmas I ordered a ping pong table online and due to the size and weight your representatives suggested that I pay for delivery and setup. The cost of the order was approximately $750. My credit card was charged for the total amount on Dec 22nd. With this charge the saga began dealing with your delivery agent, AIT Worldwide.

My first email came from AIT requesting I confirm my delivery address on December 26th. I did so on December 28th by phone was told to expect a call within 48 hours. No call was ever received. On January 2nd. I got another request to confirm my delivery location. I could only do this using AIT’s chat line over the weekend and learned this must be an automated email, they had my delivery address, and that they had no idea where the shipment was or when it might be delivered. On January 4th, I called their Boston office guessing it might be at that terminal and learned from the shipping agent that his location did not have the shipment, there were MANY errors on the order, he thought the table was still enroute from California, and provided a phone number to call because I really needed to speak with their National Accounts group. The National Accounts group transferred me to Home Delivery who said they would put me on hold and look into the order. After 15 minutes the phone went dead. I called your online customer service group and asked for help. They called AIT and confirmed the table was at the location that would make the delivery, to expect a call shortly, and provided a phone number for my records. On Jan 5th I got an email stating the product that your organization was told had been delivered yesterday NOW SHOULD be delivered to the delivery agent today. After contacting the phone number I was provided, I learned the table had yet to be delivered to them.

I contacted your online people several times today to ask for a call from a supervisor to seek assistance but was told not to expect a call for several days. Given the cost of the order I would think that it is not the customer’s requirement to go through what has been required of me. Neither I nor your organization have been able to get honest answers from AIT Worldwide which I hope raises the question of why you should continue to do business with them.

I was told by your online group that I would first have to WAIT until AIT representatives finally contacted me, refuse the shipment, and then request to be reimbursed. Fortunately, I paid through American Express and can refuse payment for non-delivery through them.


Cynthia Cobb December 25, 2015 at 9:05 pm

Your online ordering is really really bad!!! My son did not get his Christmas presents. A pair of Basketball shoes ordered on December 19th. Who knows where those are?? Then he was sent the wrong Jersey, not once, but twice. Is the 3rd time a charm? The jersey he is supposed to have gotten for Christmas not only didn’t arrive, but was completely wrong, then the geniuses at customer service overnighted ( ha ha didn’t) come the same ( wrong ) jersey again. After 2 phone calls over 2 hours I would have thought you would get it right. So….. Here’s a question… How hard is it to get a 12 year old a pair of shoes and a basketball jersey on line from Dick’s? Pretty Hard. Your measly 10% apology doesn’t re-do Christmas.


Randy Wall December 21, 2015 at 6:33 pm

I would like to inform you what an excellent job that your manager Eric does at the Dick’s store located in Mechanicsburg Pa. Our son was born with a handicap in which one foot is two sizes smaller then the other foot. This makes buying a growing 13 year old new shoes very expensive. Eric has been very accommodating in helping us with these purchases. I just wanted to tell the Dick’s organization that Eric has been wonderful to work with and does an excellent job.
Thank you Eric!
Randy Wall


Richard Howard December 18, 2015 at 4:23 pm

I would like to know how i can make contact with someone in the corporate office on possible sponsorship for baseball/softball tournaments.


John S. December 17, 2015 at 12:31 pm

So first you stop selling “assault style” rifles, and now you call the police on your customer for purchasing eight boxes of ammo? Are you kidding me? Your store is the only store that sells guns yet seems to be anti-2nd amendment. I’m done shopping at Dick’s and I encourage all outdoorsmen and women to shop elsewhere. If Dick’s doesn’t seem to understand that an AR-15 is no different than any other hunting rifle and that buying 8 boxes of ammo is not a big deal, they don’t deserve your money.


Kitty January 27, 2016 at 10:16 pm

Dear John S,
Why on earth would they call the police? As an employee in my decade of experience working at Dick’s Sporting Goods I have never seen nor heard of another employee calling the police for a simple ammunition purchase. Many multitudes of customers purchase plenty of ammunition, some times enough to supply a small army. The police were not notified in any of these cases.
John you’re story sounds fishy, it seems to me you must have made an inappropriate comment in reguards to the ammuntion that would validate notifing police. In the future post the real story, not some fabricated half truth!
Have a nice day,


D December 9, 2015 at 1:20 pm

After months and months of searching for the kayak my daughter asked for I finally found one on the dicks website. When I tried to order it to pick up in the store I am having trouble and it is not an option. So I decide I will have it shipped to the house because its free shipping on all orders no minimum….right? NOT
Apparently there are certain “items” that don’t fall into the “convient” category. It came out to be over $110 to ship a $200 item. I spoke to a local store manager who really tried everything to help me but the way the store computer systems are set up it was preventing him from any access to order the kayak. He recommended I call the corporate office and see if they would be willing to help. After being put on hold about 3 different times by 4 different people I finally get a real live person. She said its just one of those “items” and if I want it just pay the shipping because “you know boats are big”. I explained that I could purchase the EXACT same item from a competitor with FREE SHIPPING and she suggested that I should do that. FANTASTIC customer service DICK’s!!!


Sid Staton November 28, 2015 at 10:26 pm

Dick’s (Tallahassee, FL) advertised a Diamondback Lux XE mountain bike on sale for $299 as one of their Black Friday sale items. This sale was to start Thursday so I decided to go Thursday to buy the bike for my daughter. My daughter liked the bike but the bike (only one in stock) had a shifting problem with the gears. The salesperson said that we could go ahead and buy it now and leave it at the store and the technician would fix it tomorrow and then we could pick it up or we could wait until tomorrow to buy it after it was fixed but we would need to do this before 2PM. The salesperson said that if we waited until tomorrow to buy it that they could sell it but if they did that we could order it online for the $299 sale price. So we decided to wait until Black Friday to buy it since if it did sell that we could always order another one online. The next day, Black Friday, I called to see if the bike had been fixed and ready for sale. The salesperson said that it was all ready, so I headed to Dick’s to buy it. My daughter was very excited. When we got to Dick’s, the salesperson said he got the bike confused with another bike and said that it must have sold earlier in the day. I told him I would go ahead and order it online at the store. The salesperson tried to order it online but was unable to do so since it was a door buster item and could only be purchased at the store. At this point, I was not very happy since I was told incorrectly about the bike still being available and now that I could not order online. The salesperson was like oh well, that’s the rule. The manager also confirmed this and was like deal with it. Talk about poor customer service. That’s an understatement when it comes to Dick’s. They need to train their staff. This was the first time I was to purchase an item at Dick’s and I can say it will be my last. I will go to REI or Sport’s Academy next time.


George Torok November 23, 2015 at 7:52 am

Att: Edward Stack
Good morning last night I called and
spoke to Benjamin your online call rep. I was discussing with him the miss represenation the price of the Yeti Rambler and Closter of the price of $29.99 . But when I go to order this items it register each. I asked him what do you see in the ad he said yes it does seems to show that but apologize for the misperceptions of the ad how it is interpreted . I asked him to follow up this and have some contact me today and Someone from the advertising Dept should amended this mispresention of the ad.
Thanking you in advance.

George Torok


drew jemison November 17, 2015 at 8:30 pm

I wanted to tell you about your new Christmas commercial. I walked into my bedroom and heard the Christmas song playing on the commercial. I knew the song and it caught my attention. I started looking at the television because I thought it was a new program. As I continued to watch, I heard the daughter ask the guys shooting hoops to come inside. As she handed her dad the present, I was also curious what was in the box. As the subtly of the Christmas song played on and everyone was sitting peaceful, the dad opened the present and pulled out a pair of tennis shoes. I was taken back for a moment until the dad said, “You used to have a pair like this” I was so affixed to the commercial I could not turn away. As I watched the face of the daughter, which was so warm and full of joy look up to her father and hinted at her being pregnant. I had tears in my eyes. The commercial is AWESOME!!!


Joyce Harris November 16, 2015 at 7:11 pm

Hi, we are looking for corporations to sponsor the Orange Park Lady Raiders Basketball Team in Orange Park, Florida. For only $150.00 your company name and phone number will be listed on the sponsorship board for one year. For more information please contact me at 904-214-**** or Coach Matricardi at 904-529-****
Thank you,
The Harris Girls.
Thank you for your consideration and please mention our name.


GKE November 15, 2015 at 2:51 am

Went to Dicks Sporting Goods in Yonkers NY and asked two employees where the down parkas were located. Neither one knew either what “down” or “parka” meant. God help this company and the USA!


justin puszert October 31, 2015 at 10:00 pm

About a year to today’s date I bought a BEAR Legion bow from your Hamburg ny location. I used it 3 times last year and when I was not in Use it was in a hard case and very well protected. I went hunting yesterday and the camo dipped paint on the limb is chipping severely. I can’t believe that after 4 times of use and ownership of one year this is happening. I called BEAR directly and your Hamburg location and they are unable do help because it was purchased so long ago. A product that costed me about 600 dollars should not be defective. I am extremely upset and dissatisfied with the product and the stores answer to do nothing to help me. I decided to reach out to corprate because I wanted to let you guys know. I am an avid dicks shopper and spend hundreds of dollars a year at your stores. Please if anyway I can be accomidated it would be great. I thank you in advance.


Thomas Halaburt October 23, 2015 at 1:22 pm

Would like to speak to a Mgr of corporate Customer Relations in regard to an order #4206369275.

Thank you,

Thomas Halaburt


Whitney October 22, 2015 at 8:12 pm

I had an interview with DSG this afternoon. Knowing the values and culture of this company I thought it would be a great place to work. However, the interview was the the most unprofessional experience I have ever had. It was obvious my interview was during a very busy part of the day. I understand customer service and the fast paced environment. However, David who interviewed me was not in a good mood and he made me feel as if my interview was not important and something he could not of cared less about. He looked bored and completely uninterested in what I had to say and was more interested in getting through the mundane interview questions he was just reading off of a piece of paper. In fact he did not even shake my hand and did not even give me eye contact. I was interviewed by David and Megan who were completely not ready for my arrival and I did not receive the undivided attention as a future employee should. I took time out of my day to seek employment at a company who’s values are committed, skilled, driven, and passionate. I saw none of those qualities in the hiring managers. Instead i saw incompetence, unprofessionalism, and lack of interest in what could have been a future employee. By the behavior displayed by these managers I have come to the conclusion DSG does not care about the the person they are hiring but are more interested in filling a position. As a “sport”ing good store you should know that sports are about team effort and DSG is not a team I would want to be apart of.


Terri Pope September 10, 2015 at 12:02 pm

My son started working for Dick’s Sporting Goods while a student at UNC-Wilmington. He continued to work for Dick’s after graduation and had become a manager for the new store in Wilmington. In April, several unsupervised juveniles entered the store and were kicking and throwing balls and doing other things that were inappropriate. My son, as well as at least one other team member, asked the juveniles to stop. When they exited the store, they continued to display behavior just outside the doors that was unsafe. My son went out the doors to again ask them to leave the area. One child’s mother came out of the store next door and saw the exchange. Again, she was not in Dick’s with her juvenile child. She and said juvenile went home and spoke with the father, who was also NOT in the store with the juvenile. Four months later, the father sends an email to corporate headquarters. When store management was contacted, they supported my son and his actions towards the disruptive juveniles. Since the father waited four months, store video that would verify how the unsupervised juveniles were misbehaving was no longer available. Did upper management support a long time, loyal employee? No. My son was let go for trying to protect the assets of a store he managed. I find it very difficult to support a company that “lets go” a manager based upon an email from a man who was not even in the store with his misbehaving juvenile child.


Arthur Jackson Jr October 10, 2015 at 2:21 pm

My god daughter was a leading performer at Dicks Store in Gaithersburg MD, and she was terminated in June for being late twice, once while in the store she was stopped by an customer who asked for help and the other she was late returning from the nursing home. where her terminately ill mother resides. A group of Former Employees of Dicks Sporting Goods have formed a Class Action Group to hire an experience Law Firm to present our cased of Wrongfull Termination to the Courts. DSG is doing this to many hardworking employees like your son and my god daughter, and unless we challenge this company, they will continue to mistreat other good employees.


Kari August 15, 2015 at 2:05 pm

I walked into the Richfield, MN store today, Saturday, to buy a Teeter ($300), had money in hand and wanted to be waited on. The teeter was right by the restrooms and the back room for the employees. I watched while the employees walked right by me not even addressing me. Then there was a couple next to me talking to a sales associate and even sales associate didn’t address me, eventho, he looked at me twice!! I thought he might have been trained to say “excuse me, madam do you need help because I can call someone for you” and I didn’t even get that!!!!! The Richfield store is horrible! Then as I walked out of the store, I told a cashier do you have a manager and he replied “um, yeah they are around here somewhere”!!!!! Really!!!! why not say yes, one moment please and I will call them! but instead I told him I want to buy a teeter and no one waited on me. His reply was “sorry!” and they let me walk out the door!
This letter will be sent to Edward Stack regarding his customer service and the RICHFIELD store – I will not set foot in that store ever!


Sue August 14, 2015 at 8:59 am

I ordered something online and was told it would take 5-7 days to process and ship. 3 weeks later, my item is still not here. I email customer service and I am blown off and told it takes 5-7 days to process, your item will arrive on the 15th, here is the tracking #. No mention of the actual issue.

Please don’t blow off my complaint and not address my issue, I spend a lot of money at DSG. Which I will no longer do. I read the history of the company, the mission, what the owner is trying to do with the company, all that is great. Nothing will change if your customer service is nonexistent. Companies can say all they want- back up your talk. My $35 shirt will be returned. Im don’t with this place.


Suzan Springer July 27, 2015 at 4:16 pm

I work for a nonprofit that supports the men and women of the Coast Guard. I make purchases all over the country at various local Dick’s to provide morale gear to local stations and I just have to say Dick’s is hands down the best retail store I work with. The managers are pleasant, helpful, very professional and they go above and beyond once they hear that the purchase is for a local Coast Guard unit. I couldn’t be happier with the service I receive and the Coast Guard loves the equipment we give them from Dicks.


Carl June 21, 2015 at 11:57 am

Ridiculous customer service:

I ordered 3 items off the Dicks website for my brother’s graduation. Two of the pieces shipped and the one was ‘left in stock’ for days. The weekend passed and I come to find out that the item is actually not in stock.

I called three times and spoke to four different people before I was able to extract that information. So now I’ve wasted my entire weekend when I could’ve been out looking for this item in another store or possible online from another seller.

I was treated as if my issue wasn’t a big deal and as if I was being a pain in the rear end.

I’ll never step foot in one of your stores, let alone ever waste my time trying to order something online from this company again.

A bit of advice: have the people answering your phones take some sort of course so they actually know what they’re talking about in the slightest way. Also, maybe true up the integrity of your fulfillment center so your system doesn’t allow people to waste their time ordering something that is out of stock.



Wendy June 10, 2015 at 9:40 pm

Just want to share the Worst experience I have ever had at your Amherst location this past June 7, 2015.We tried to buy an in ground basketball hoop and got the runaround from three different people. We were told we could not purchase it because we were not driving a truck! We had our measuring tape with us and asked repeatedly if we could measure the boxes to see if it would fit. Three people flat out REFUSED to bring the boxes out for us!! I then asked if one of them could go in the back and measure for us and was refused again! Then he said he would try to bring the boxes out but we found him at the front of the store doing NOTHING! I’ve never dealt with such LAZY customer service in my life! They must make so much money there that they were willing to pass up a $700 sale! I’ve never seen people work so hard to NOT make a sale! Absolutely disgraceful and I will NEVER set foot in a Dick’s again and will make sure to tell anyone who will listen about the horrible customer service!!


Tony B June 1, 2015 at 1:37 pm

Hi, my complaint is that I visited the Dulles VA store today and I was after a certain product, it took me forever to find someone and when someone finally asked me for help, they brushed me off like I didn’t matter, the person that helped me even asked another associate for help and even then neither had time to help me because they were busy unloading boxes. Also please fix the management at the store as well, they are clueless just like the employees. I come here first for all my sporting needs and any gear I need, today’s experience left a really bad impression. The website left a bad impression too since it said what I was looking for was in store but it couldn’t be found.


steve s. May 25, 2015 at 3:12 pm

First, I had an interview with the manager. it never happened. I was greeted by a younger staff member who interviewed me. second, the multiple “personality” questionnaire is confusing to the point of setting up for failure. couple of the questions in particular couldn’t be answered without noting that the answer given leads one to question the questioning process. sadly, I was never interviewed nor have I spoken to any “real” management. I also showed up ten minutes earlier only to wait twenty minutes past the interview. the position was part time. the qualifications requested was exactly in my background. I have over 12 years retail experience with management background. I am also a military disabled veteran. posts on this site leaves me to believe that Dick’s sporting goods discriminates toward women (especially older women) and disabled military veterans. I will not be purchasing anything from Dick’s sporting goods and I have put out the word to all my friends, veterans and veterans associations in the seattle area to boycott Dick’s sporting goods. like I said, I am highly qualified for the position and I was turned down. I live less than ten minutes away from the store. my background and skills are more than a match for what the job requires and this is the response I get;

Dear Steven x. Xxxxxxxx,

Thank you for your interest in possible employment with DICK’S Sporting Goods. It was a
pleasure talking with you and discussing opportunities with our company.

At this time, we are considering other candidates whose backgrounds and skills more
closely match our needs. We will, however, retain your information. If an opportunity
presents itself in the future,
we may contact you at that time. Once again, thank you for your interest in DICK’S
Sporting Goods.


DICK’S Sporting Goods

……. wow, really? I know the store and what is expected of me. I am disciplined in my employment. I show up early. I am never late and haven’t been out sick from employment for over twelve years. I have extensive knowledge of the lakes, rivers around the area. I have fishing/hunting tips. everything the store has to offer is a perfect fit for me. I also spent some time in the store and came up with FIVE ideas for improvement for the store.. I guess we will never know what they are….I don’t think Richard “Dick” Stack had this in mind….corporate family greed….or stupidity.


Tony B June 1, 2015 at 1:53 pm

Don’t worry, I applied to my local one about 10 times before I got interviewed, even when I got the interview, it was very rushed and I got the call back saying they didn’t need me and they chose other people before me. I’m kinda glad they chose others before me because some of the associates that usually are working when I go are really rude.


Sharon Henson May 22, 2015 at 11:34 pm

Winchester, VA Store (Not open yet)
-My complaint is this store discriminates applicants based on sex. Dave my interviewer, approached me in waiting area and asked me with a confused look on his face “Are you suppose to have an interview with Dicks? What is your name? I’ll be right back” (Right off the bat I felt like I was doomed, keep in mind at this point, 2 men have respectfully been approached by an interviewer). So Dave comes back, I guess I can interview you, follow me. First question he asks me on interview, “Do you realize this is a sporting goods store?” He rushed me through the interview questions, wrote down minimal information, and I was pushed out the door within 15 minutes. Not even 12 hours later I was turned down for a position because I believe I had an unfair interview because I’m a woman. I’m still considering filing an EEOC lawsuit against the company, but all and all I just want the woman out there to receive a fair chance while interviewing.


ashley April 16, 2015 at 1:11 am

Worst management in novi Michigan. I was interviewed by a lady named Melanie and she was a complete bitch! Was not welcoming did not make eye contact and when asked a question by her in the interview if you didn’t answer within a min she would say well move on. Wouldn’t let you complete a sentence she would talk over me. Just was absolutely rude! I wont ever give this place business…and they always have their cashier’s messing around up front.


Jan March 4, 2015 at 3:39 pm

So what is the deal with this site? I, like these other customers, have a complaint, but apparently these comments are receiving NO response from this company? I’ll try writing to the Corporate Office, and hope that the mail isn’t handled by the same person who is supposed to be monitoring these comments. OH, and then you suggest SHARING the comment on Facebook IN ORDER TO GET MORE ATTENTION?? A customer who just has a complaint is not worthy of the same attention??? Absurd.


Tom ciocca February 13, 2015 at 3:12 pm

They were going to ship a pair of boots from your vestal store to syracuse. Surprise!!!!! You lost them. Who would imagine after following up 7 or 8 times that it would have happened my friends were all laughing as it would seem this always happens

Well they did offer me a gift card. Yea no thanks I would have liked the boots my wife wanted for Valentine’s Day Well at least this store is consistent you never follow thru with any thing so I guess I will have to find another place to buy sporting goods

Highly disappointed extremely unhappy customers , please try to get your act together get someone with some customer service skills , please Really some many of my friends shared the same experience. Happy Valentine’s Day. !


Scott R. Farnsworth February 11, 2015 at 10:20 am

I am lodging a public complaint to this site for the following reasons. The narrative that follows begins on Jan. 20th 2015. I was in need of a bicycle post (not seat or sleeve) for my Diamondback Wildwood model purchased from Dick’s a few yrs. back. My initial contact was Tina (Bike technician). I brought the Bike to Dick’s At San Tan Village Square in Gilbert located 2269 San Tan Village Parkway Gilbert, AZ. Tina measured the OD of the post and said she would need to order said part and it would be a few days. I never heard back so after 5 days I phoned to inquire. Tina would not be in the store until 3:00 this day and she would call. Never heard from Tina. Two days later I phoned once again and talked with Tina, she told me she had ordered it and would call when it came in. Two weeks pass and I decide to speak with a manager (patrick) I reiterate the entire story and let him know that a courtesy call would go a long way in this incident. Patrick says he is now handling the order and it would be two more days. 3 days pass and I go to another manager Yorgi (spelling) he tells me that his staff “dropped the ball” he would personally handle it and he would discount the part and allow me a gift certificate. I tell him I’m appreciative. 2 days pass and no phone call. I call again and am put in contact with Nick, whom states that he is ordering the part from a local bike shop and it would be ready at 5:00 pm same day. Yesterday, Feb. 10th 2015, yes, three weeks later, I drive the 12mi. to the store to pick up the bike. We now have a gentleman by the name of Jason or Jeremy (not certain of Name) and I explain, however brief, that I’m here to pick-up the bike. He says “well what is it”? I tell him it’s a Diamondback and “I can’t recall the brand”. He says” well they just ordered the part yesterday and no way it’s gonna be ready today”What’s the big issue” With that I tell him I need to see a Mgr. He says “I will get one.” , He now comes back after 5min. and states he is coming down and jwhy am I so upset? I tell him I’m not going to get another store employee that can’t help me involve. He than sarcastically states “you’re a real Peach aren’t you?” I said what did you just say to me? With that Patrick makes an appearance and attempts to quell the confrontation by putting his hand on me and telling me I need to relax. I told him he needs to excuse his staff member from in front of me or there will be a problem. Jason or Jeremy (name) slowly leaves and tells me that “I will be here all day”
If this is employee training had it’s worse I can certainly see how the proverbial ball was dropped. I am a retired Anheuser-Busch executive and if any of our people confronted a customer in this manner they would be seeking new employment today. I served my country in Viet Nam and have very little respect for the younger generation that speak to anyone in this manner. The obvious has been stated in a previous comment, that being the purchase of the Bike from dick’s along with many other Big ticket items over the years. I will not do business with a company that allows employees and free reign when addressing the customer. First rule of sales “the customer is always right”. Unless I was verbally or physically confrontational with him, there is no open policy to speak flagrantly to me or any other customer. Today, Feb. 11th 2015 is another day and we are now working on week 4 of the search for a bike seat post. Use the telephone people it’s an amazing tool and if used correctly can overcome many dissidents. Sincerely Scott R. Farnsworth


Kelli T. February 8, 2015 at 11:27 pm

The Dick’s Sporting Goods store on Pennsylvania Avenue (Quail Springs) in Oklahoma City, OK, should consider reviewing the actions of their manager, Steven, and his crew.
On Saturday, January 31, 2015, my son entered this particular store with the intent of purchasing a pair of batting gloves. He had waited to buy gloves until he could go to a Dick’s Sporting Goods because he knew they handled the specific gloves he wanted, unlike our local sporting goods chain. He was accompanied by three of his athletic friends. All of these young men were interested in looking at equipment for their particular sports (basketball, baseball, hunting, golf). Two of them went to look at golf clubs, one to look at guns and ammo, and my son to look for the batting gloves.
Each of these young men and their families have spent several thousand dollars a year at Dick’s Sporting Goods establishments for several years because these boys are multi-sport athletes. Those thousands of hard-earned dollars will now be spent elsewhere!
When these boys had made their selections but were still shopping, two of them noticed they were being “watched and followed” by one of the managers, Steven. They made their purchases–my son bought $30 gloves and one of the others a $10 t-shirt–and observed a small army of Dick’s employees standing at the front of the store watching them leave. Wondering what these people were possibly doing, they tried to figure out why these “workers” would possibly be watching them. As they drove away, one of the female employees was outside the store on the phone, examining their vehicle tag (they speculated that she was getting their tag number for some unknown reason).
Becoming extremely curious and not just a little irritated, they turned around and went back to the store to ask why the employees were acting in such a manner. Unfortunately, the manager, Steven, and his crew did not give the boys an answer. These young men were informed that they were “under investigation for suspicious behavior.” When the boys asked what they had supposedly done, they were informed by Steven that he “couldn’t tell them because they were still reviewing the footage.” They left the store still wondering and discussing what had sparked the crowd of employees’ suspicions…at the same time, each reviewing what he had touched, picked up, or even looked at. None could figure out what had started the parade of employees watching them.
As they related the story to my older son and me over lunch, my older son suggested they go back to the store once more, but with him, a more mature shopper, accompanying them. His reasoning was that if ANY ONE of them had done something to be ashamed of, that one would not want to go back!! They were ALL ready to return, ONCE AGAIN, to the store. They really wanted to know what had caused the suspicion.
When the four boys and one, more mature shopper, entered the store and went to the ammunition counter, STEVEN approached them and told them he was going to have to ESCORT THEM OUT OF THE STORE! My older son, being an adult, asked the reason for such behavior from Steven, and he was informed that “the boys were under investigation for an earlier incident” and they were not allowed in ANY Dick’s ever again (as if they would want to be there after this experience). When asked what the incident was, Steven answered that he couldn’t tell them because “they were still reviewing the footage.” This was at least an hour, maybe two, after the first encounter.
Needless to say, these young men contacted their parents and relayed the story to them (because they are honest young men and held accountable by their parents) . Two of their mothers immediately each called the store to find out what her son was being accused of doing. Neither of them was given a reason…Steven only said, “We are still reviewing the footage.”
I have several problems with this entire fiasco!
First, these young men were trailed and treated as common thugs or criminals, but the managing staff could not and would not produce, and STILL have not produced seven days later, any “footage” of what these boys had supposedly done. They were harassed, hassled, and humiliated by the managing staff when escorted to the front doors without being given ANY reason why. Not to mention being told they could NEVER go in any Dick’s Sporting Goods store anywhere again.
Secondly, if they were suspected of wrong doing, they would have been detained, or at the very least, encouraged to stay until the police arrived; not run off by the intimidation of being followed throughout the store. Also, if they had done something wrong, they would NOT have returned to the store when the employee was taking their tag number, and especially not when my older son suggested they return again! They would have wanted to stay as far away as possible.
My solution to this problem involves the removal of the problem manager at the Quail Springs Dick’s Sporting Goods store, first of all. I believe this individual targeted a group of high school students, and for whatever reason, really, really wanted to find something for which he could blame these young men. I would hope that Dick’s would not want this type of incompetent and incompatible personality to manage or even work for the sporting goods establishment.
Secondly, I believe that Dick’s Sporting Goods Corporation owes all five of these young men a formal, public and personal apology. The harassment by Steven and his crew, the confusion of trying to figure out what had triggered such actions, and the worry that they might actually be blamed for something that they knew they had not done were enough to merit such an apology to the four younger boys! When one considers the four young men and my older son were humiliated by being escorted out of the store for simply asking what the accusations were, it is obvious that Dick’s employees’ actions merit an apology.
After this experience with this establishment, it is easy to understand why the vast, VAST majority of comments on this website about Dick’s Sporting Goods are extremely negative!


Kim Frederick Snapper February 8, 2015 at 1:41 pm

We have had the worse experience with Dick’s online. We cancelled our treadmill order after ordering an elliptical and having the order completely delayed and the white glove service we paid for to have it assembled dragged out. I cancelled our treadmill order on 1/2/ 2015 and it is now 2/8/2015 and I have had 8 conversations with Dick’s customer service over the course of the last 5 weeks and each time we are told that we would get reimbursed and we have not been reimbursed. We never received the treadmill, it is sitting in a warehouse and Dick’s keeps saying that once they receive it back they will reimburse us, but this has not happened. We were frequent customers of Dick’s after this horrible experience we will never frequent the store again.


Elaina February 6, 2015 at 12:15 pm

I am so just completely speechless about how your company does things. This is the first time I’ve ever tried to order online with you people, and only the third time I have been a customer of yours and I assure you it will be the last. I placed an order Monday for new snowboard boots and paid $32.19 for 2-Day shipping. Not only was my order not even shipped in two days, but my entire order was cancelled because the item went out of stock while processing my order (even though Tuesday when I checked on my order it said the item had been located in the warehouse). After spending two days talking with rep after rep, supervisor after supervisor and putting another order in, you people never released the hold on my card for the last order YOU CANCELLED so I couldn’t even get the other pair of boots. After all that, you then tell me that you can’t release the hold and to call my bank. My bank won’t release the funds because you people haven’t posted the transaction. Except there will be no transaction because THERE IS NO ORDER! This has been the worst online ordering experience of my life and the way I was treated will assure that I will never again be a customer of Dick’s.


Stacy Capps February 5, 2015 at 10:22 am

I am appalled by the unprofessionalism of your management in Oklahoma City. I and three other families will NEVER give you business again. Your employees not only accused, but humiliated my teen and his friends by escorting them out due to “suspicious activity”. I have contacted managers, Carley and Steven as well as customer service representatives Sarah and Lindsay with complaints to try to get an answer to my questions. Steven is not qualified for his position and should be investigated more so than the 4 teens that they wanted to investigate on February 7, 2015. He is a disgrace to your company and has cost your company several thousands of dollars due to our no longer shopping with you. If my minor child has done anything to make you harass and humiliate him, then I would like to see the “footage” that your manager has taken 6 days to look through not before banning him and his friends from all of your stores! However, when I asked for that footage, I was told that I could not view it.

Sorry excuse for a business!


Dean February 3, 2015 at 8:22 pm

Your new Fremont, CA store is a disgrace. I go to the store today Tuesday 2/3/15 and the front door is jammed. Another customer is standing there trying to get in but the automatic door will not open. An employee comes and forces the door open. We enter. I tried to purchase a few boxes of Remington target shotgun shells which was advertised on sale on Sunday, 2 days ago. I’m told they are sold out. I ask for a rain check. The kid tells me no. I ask to purchase a comparable substitute item. The kid tells me no. I ask to speak to the department manager. The kid tells me that he is the manager. I go to the front of the store and ask to speak with the store manager. The nice young lady pages the same guy I just spoke with. I tell her I want to speak with the Store Manager, not the kid because he wasn’t any help. She says the store manager just left. I ask just left for where? She says he quit and left the store. OKAY. Now I understand. Even the store manager got so disgusted with Dick’s that HE QUIT too!!! What a joke of a store. Do not shop at Dicks if you don’t want to waste your time and leave with negative thoughts. I intend to follow up directly with the CEO to ask him if this is the type of company culture he approves of. Unfortunately, there are way too many negative comments posted everywhere on social media so perhaps he doesn’t care either. I will continue to spread the bad experience I had to everyone I can. Shop anywhere but Dicks.


Matt January 30, 2015 at 9:21 am

Dicks Sporting Goods is a joke there a terrible place to shop at and even worse place to work for the managers are two faced and corporate is even worse they will do whatever it takes to throw you under the bus they are rude to customers and they treat there employees like slaves


anna October 4, 2015 at 1:25 am

its true i work at dick’s all the managers do is threw you under the buss even when you were just doing what they told you to not a great place to work at all


Kurt Paulson January 27, 2015 at 4:04 pm

To whom it may concern at dicks sporting goods
i have been a loyal shopper for many
years .however toady 1-27-15 at about
the store in madison nashville tn at about 2:00pm i had the worst customer
service ever recieved from your employees. Apparently your young sales person thought his time at work was for getting a realestate agent instead of helping customers.I sat there for 20 minutes waiting while he talked to a lady about buying a house .very unexceptable. a few other sales people walked right by me without even speaking to me .Bad thing was there were barely any customers in the store.I thought this was a high quality store but after today will never go back . i guess employees discussing realestate instead of helping customers is a bigger priority for this store.
thankyou Kurt S Paulson


Gerd January 26, 2015 at 11:56 am

Our grandson had found a pair of soccer shoes on the Dick’s website. He wanted a pair (gold colored) for Christmas. Unfortunately they were not available on-line and only available in-store. The local store didn’t have any and after spending hours attempting to locate them, I found them in the Garland, TX store. There were no other stores in the nation that had his size in stock. I called Garland and made contact with a sales associate named Arturo. Within 2 weeks, I received a call that the shoes had arrived at our local store in Salt Lake City, UT. It made my grandson’s Christmas! Props to Arturo in the Dicks’ Sporting Goods store in Garland, TX for going the extra mile and ensuring a little boy got his Christmas wish!


tiara January 24, 2015 at 5:29 pm



Donny January 18, 2015 at 4:44 pm

dicks is a joke. I work for them and Ill tell you first hand the management sucks and the corporate people are even worse. how can you expect to feed your family on a 5 hour paycheck???!!!!


Jena January 13, 2015 at 2:25 pm

Let me just say I’m usually not the person to leave comments but when you go to your local Dick’s store in Chattanooga, TN to place an order(dec.18th) so you can make sure your child’s bike arrives before Christmas which DID NOT HAPPEN and I finally received it on Dec. 30th. So I called to make a claim “someone will contact you in the next 3 to 5 business days” has never happened. You should not make promises you can not keep. Just saying


Joe January 12, 2015 at 7:29 am

Been trying since 12/20/14 to purchase a product they had a Guarantee Christmas promo, but they don’t hold to the promise so after phone calls and e-mails Dicks reads from a text Sorry and the story someone would call, please don’t hold your breath. I spend Thousands at Dicks, and have rewards that I will not use because I will not spend another penny at Dicks, nor will my Hunt club for ammo & other items. The end


Tom G. January 11, 2015 at 10:24 pm

I ordered a woman’s North Face jacket the week before Christmas. The salesperson I worked with did a great job locating another store that had the particular size and color I was looking for. The order was placed at the Virginia Beach store but the order was to be filled and shipped directly to my address from the Washington, DC store. Christmas Eve came and not present showed up. Needless to say very embarrassed and annoyed come Christmas Day. Therefore, I called the DC store who denied ever receiving the order and proceeded to tell me this was not their policy(to ship for another store). I made several attempts to try and contact the Sales Rep that assisted me and finally got a hold of the Manager to track this down. I did not receive the courtesy of a reply. I plan to call the Manager for a full refund and advise him I will never buy another item at Dick’s Sporting Goods again. Package never did arrive and I am left with absolute embarrassment.
This company does not appear to be customer service oriented from my experience.


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