Cuisinart Corporate Office - Corporate Office HQ

Cuisinart Corporate Office

How would you rate your experience with Cuisinart ?

[Total: 8    Average: 1.1/5]

Cuisinart Corporate Office Address

Cuisinart, Inc.
1 Cummings Point Road
Stamford, Connecticut 06902

Contact Cuisinart

Phone Number: (203) 351-9000
Fax Number: (203) 351-9180
Website: https://www.cuisinart.com/
Email: Email Cuisinart

Cuisinart Facts

Founder: Carl Sontheimer
Date Founded: 1971
Founding Location: Chicago, Illinois
Number of Employees: 4000

Cuisinart Executives

CEO: Leandro P. Rizzuto
CFO: Patrick P. Yannotta
COO: Barry Haber

Cuisinart History

cuisinart 1

Cuisinart was founded in 1971 by Carl Sontheimer in Chicago, Illinois. After a trip to France where Sontheimer and his wife saw an early version of a food processor, Carl decided that he could make something similar which would drastically reduce the preparation time for cooks.

A graduate of MIT, Sontheimer took apart the prototype that he brought from France, he streamlined some items and refined others. In 1973, Sontheimer introduced “The Food Processor” at the National Housewares Expedition in Chicago, Illinois.

cuisinart 4  It didn’t catch on right away. Most people thought of the food processor as nothing more than a high priced blender. By 1975, however, his product was being used by Julia Childs and James Beard, as well as being featured in Gourmet magazine.

In 1977, the market suddenly turned for Cuisinart, with orders going from a few units each month to hundreds of units each month. By the end of 1977, sales had hit the $50 million mark.

Cuisinart began making several different models of food processors before branching out in 1986.

Today, the company makes toaster ovens, blenders, coffee makers, cookware, slow cookers, stand mixers, and much more. Cuisinart 2   The company sells its products in almost every brick and mortar store, as well as online stores and their own online site, in the US, Mexico, Brazil, Spain, Canada, and Hong Kong. The company has a manufacturing facility in Rantoul, Illinois and headquarters are located in Stamford, Connecticut.

Conair Corporation acquired the company in 1989 for $60 million. Cuisinart 5

Cuisinart FAQs

Question 1: What is the phone number for Cuisinart?
Answer 1: The phone number for Cuisinart is (203) 351-9000.

Question 2: Who is the CEO of Cuisinart?
Answer 2: The CEO of Cuisinart is Leandro P. Rizzuto.

Question 3: Who founded Cuisinart?
Answer 3: Cuisinart was founded by Carl Sontheimer in 1971.

{ 5 comments… read them below or add one }

Karen Stephen November 6, 2018 at 1:41 pm

To Whom it may concern,

I am extremely disappointed in the complete lack of customer service I have received from your company. I contacted customer service via email on the 10th of September 2018, advising of two defects with the coffee maker I purchased in May 2018. I did not receive a response until the 21st of September, advising me to call customer service. I did that and spoke to an agent who advised me that I would be required to mail the entire unit to Woodbridge, pay for it and include payment to have the unit returned to me. This is a ridiculous process, especially for a machine that is less than a year old! I advised him of this and requested to speak with a supervisor. I left a message for the supervisor, went to voicemail, AND I HAVE NEVER RECEiVED A CALL BACK!

On the 24 of October, I sent an email requesting the contact information for the head of customer service, AND I HAVE NEVER RECEiVED A RESPONSE!

I sent this email to the attention of the head of customer service on November 1, AND NEVER RECEIVED A RESPONSE!!!!

As I have mentioned in the past, I have had other Cuisinart products that I have never had a problem with. The lack of customer service I have experienced in dealing with this matter will make me hesitate before purchasing any future products from your company.

Just an aside, I have a Jennair oven that is over 8 years old, an error code showed up today, I called Jennair, spoke to one of their customer service reps, and have a service repair scheduled for tomorrow! This is how customer service should look like!

Reply

Ernest Klinker October 24, 2018 at 2:00 pm

ernieklinker@ gmail.com I’ve purchase you popcorn makers with the plastic lids and they keep cracking and falling apart. I was told you have knowledge of this from one of your reps and was told I would have replacement in 4 weeks. It’s now 8 weeks later and still nothing, so I called head office and was told there’s no eta on parts. so I asked for a new machine so I can start eating popcorn again, but the manager I left a message for is apparently to me avoiding this dilemma. Is anyone going to call me back or resolve my popcorn problems. Please let me know thx

Reply

Jeannine Groff October 15, 2018 at 2:54 pm

I am the mother of author Lauren Groff and 2 time Olympic triathlete and Ironman/Ironwoman Sarah (Groff) True. I purchased my Cuisinart Food Processor after Lauren was born and before Sarah was born and it is still working beautifully. My family still enjoys pesto, bisques, gazpacho, and many other delicious and healthy food prepared by this wonderful machine. The whole family gets together at Christmas and several times in the summer in New Hampshire. If you would be interested in taking a photo and getting a testimonial from us, please let me know.

Reply

Sherry Streeter October 1, 2018 at 11:07 am

I have been a fan of Cuisinart for years and had great experiences with your products. But yesterday my four year old toaster quit on me. Just stopped working. The push lever won’t stay engaged and even when I hold it down only two of the four coils heat up…. one side of each slot. So I’m very disappointed. Can you tell me if it’s repairable? my husband, who’s very handy in this regard, has had no luck.
Thank you.

Reply

Zackra Mark June 1, 2018 at 10:37 am

RE: Customer Service interaction concerning a defective product (other previous emails not shown).

Not COOL! Your letter identifies me as a Valued Customer yet you deny me help even though your warranty rhetoric in the manual that came with my Cuisinart PrepExpress states the follow: “This warranty is available to consumers only. You are a consumer if you own a Cuisinart PrepExpress that was purchased at retail for personal, family or household use.” It does not say ‘except if purchased on eBay’. I purchased this item at retail price and I AM a consumer. The box was brand new and unopened. The problem is a defect in the product that occurred in the making of it. There was no damage to the item upon receipt, nothing broken, nothing used to make this problem evolve once it left the manufacturer. Unless of course, your company knew that this and other units were made at that time were prone to defects and sold the lot to someone that would sell them anyway?

I was honest and forthright with you about buying it on eBay, for which I am being denied my warranty rights. If I had been dishonest and told you it was a Christmas Gift and I wasn’t sure where it was purchased, would I have been treated differently?

So pardon me if I call your company hypocritical and not working in the best interest of a Valued Customer. Whatever happened to “Satisfaction Guaranteed”?

A Very Angry Consumer,
Zackra Mark

Reply

Leave a Comment

Want to make sure Cuisinart sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: