Cuisinart Corporate Office - Corporate Office HQ

Cuisinart Corporate Office

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[Total: 16    Average: 1.8/5]

Cuisinart Corporate Office Address

Cuisinart, Inc.
1 Cummings Point Road
Stamford, Connecticut 06902

Contact Cuisinart

Phone Number: (203) 351-9000
Fax Number: (203) 351-9180
Website: https://www.cuisinart.com/
Email: Email Cuisinart

Cuisinart Facts

Founder: Carl Sontheimer
Date Founded: 1971
Founding Location: Chicago, Illinois
Number of Employees: 4000

Cuisinart Executives

CEO: Leandro P. Rizzuto
CFO: Patrick P. Yannotta
COO: Barry Haber

Cuisinart History

cuisinart 1

Cuisinart was founded in 1971 by Carl Sontheimer in Chicago, Illinois. After a trip to France where Sontheimer and his wife saw an early version of a food processor, Carl decided that he could make something similar which would drastically reduce the preparation time for cooks.

A graduate of MIT, Sontheimer took apart the prototype that he brought from France, he streamlined some items and refined others. In 1973, Sontheimer introduced “The Food Processor” at the National Housewares Expedition in Chicago, Illinois.

cuisinart 4  It didn’t catch on right away. Most people thought of the food processor as nothing more than a high priced blender. By 1975, however, his product was being used by Julia Childs and James Beard, as well as being featured in Gourmet magazine.

In 1977, the market suddenly turned for Cuisinart, with orders going from a few units each month to hundreds of units each month. By the end of 1977, sales had hit the $50 million mark.

Cuisinart began making several different models of food processors before branching out in 1986.

Today, the company makes toaster ovens, blenders, coffee makers, cookware, slow cookers, stand mixers, and much more. Cuisinart 2   The company sells its products in almost every brick and mortar store, as well as online stores and their own online site, in the US, Mexico, Brazil, Spain, Canada, and Hong Kong. The company has a manufacturing facility in Rantoul, Illinois and headquarters are located in Stamford, Connecticut.

In 2016, the company put out a recall due to cutting blades which were held on by faulty rivets. Consumers reported that the blades were coming part and putting metal particles into their food.

Conair Corporation acquired the company in 1989 for $60 million. Cuisinart 5

Cuisinart FAQs

Question 1: What is the phone number for Cuisinart?
Answer 1: The phone number for Cuisinart is (203) 351-9000.

Question 2: Who is the CEO of Cuisinart?
Answer 2: The CEO of Cuisinart is Leandro P. Rizzuto.

Question 3: Who founded Cuisinart?
Answer 3: Cuisinart was founded by Carl Sontheimer in 1971.

{ 12 comments… read them below or add one }

Paul beck February 13, 2019 at 12:58 pm

From: Paulbeck2
Date: February 13, 2019 at 10:23:02 AM MST
To: Cuisinart CservePOP
Subject: Last Cuisnart product I buy

Cuisinart Management,

All I need is a knob, I call your customer service to have a knob replaced on my toaster oven. They tell me they don’t have any knobs. They have to replace the whole unit. I JUST NEED A KNOB. My limited warranty covers this but I have to pay shipping and a $10 processing fee. I JUST NEED A KNOB. Shipping will cost approx $35 plus $10 processing fee…. I JUST NEED A KNOB. Does this sound insane or what? I JUST NEED A KNOB. Cuisinart this can not be how you treat your customers. I JUST NEED A KNOB. This is such an unfriendly treatment of customers. I plan to put this on social media sites so customers and future customers are aware of your insane policy for replacing a broken knob. I JUST NEED A KNOB.

Thanks….I JUST NEEDED A KNOB!!!!!!

Paul

Sent from my iPad

On Feb 12, 2019, at 6:40 AM, Cuisinart CservePOP wrote:

Valued Customer,

Thank you for your response. Based on the information you have provided, your unit is within the limited warranty period and can be set up for replacement. However, our warranty does not include shipping and processing fees either way. Based on your specific product, your shipping and processing fees for us mailing out your new unit will be $10. We ask that you also cover the cost of shipping the defective unit to Cuisinart. We recommend that you use a traceable insured delivery service. If this is agreeable please let me know.

Please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 8 AM -10 PM EST Monday through Friday and 9 AM – 5:30 PM on Saturdays and Sundays, excluding major holidays.


Ekecia
cservepop@ conair.com
{#HS:772366565-101603#}
On Wed, Feb 6, 2019 at 3:34 PM EST, Paul Beck wrote:
The stamped serial number on bottom of unit is 4517.

D105A35D-2AAB-47E9-BF7D-F03F6BED9050

On Wed, Feb 6, 2019 at 2:07 PM EST, Conair Customer Service wrote:
Valued Customer,

Thank you for your inquiry. We do apologize about the issue that you have experienced. We are in need of the serial number it will be stamped on the bottom of the product.

Please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 8 AM -10 PM EST Monday through Friday and 9 AM – 5:30 PM on Saturdays and Sundays, excluding major holidays.


Ekecia
cservepop@ conair.com

On Wed, Feb 6, 2019 at 12:58 PM EST, Paul Beck wrote:
Email Address: paulbeck1@ cox.net
Contact Name: Paul Beck
City: Cave creek
Country: United States
Contact Phone: 414-517-XXXX
Order Number:
Comments: Purchased air fryer toaster oven November 2017 model # TOA-60. On/oven timer dial broke. Can you please send me a new one. I registered my product by email on 11/29/2017. Thankyou Paul L. Beck Cave creek, AZ 85331 Paulbeck1@ cox.net 414-517-XXXX

Reply

Jeanne January 25, 2019 at 9:04 am

I have owned cuisinart products for over 40 years. I own a pro 14 cup food processor as does my daughter. My work bowl cracked and pusher cracked. In other words I needed a new set. My daughter needed a new work bowl set as well. Let me explain for the 14th plus time. I ordered and paid for two work bowls 2 lids 2 pushers and Two small pushers. This order was placed late November I have since received in early December one pusher that was triangular in shape not related to my food processor. More phone calls made. Now it is December 6 (we needed these for Christmas baking). I receive one small pusher that may or may not fit I cannot tell it could also fit the triangular pusher I received. Now it is mid December. No communication from cuisinart no deliveries coming so I make my 6th phone call asking what is going on. No one knows or can get my order right. This time I was promised it would be straightened out. A week later I received a piece of plastic. I don’t even know what it is. Now it is after Christmas and nothing again. No communication from cuisinart etc. I place another call asking where my order is. This time I was assured (I’ve heard that before) that my order will arrive and correctly. But I must wait a week or so because the warehouse is doing inventory. I called two weeks later and amazingly I received two correct work bowls but no lids no pushers and no small pushers. I call again this time I speak to a supervisor named Amanda who assured me she will straighten this out. I repeated what I received (two workbowls), and what I still need (2 lids, 2 pushers, 2 small pushers). She gave me an order number that I repeated back to her and was told I was correct. About a week and a half later guess what I received two more workbowls and one lid!!! I am completely frustrated now and have wasted too much time trying to get this straightened out. I again call cuisinart customer service the other evening and explained everything to the rep and gave her the order number this time and and she told me the order number was incorrect missing three numbers. So the supervisor Amanda not only sent my order completely wrong but gave me the wrong order number. The rep I spoke with last was Jocelyn. She said Amanda would be calling me. When?? This is ridiculous the incompetence from customer service is almost unbelievable. In review I have received 5 deliveries since early December none of which were right with the exception of the two work bowls. I still need two lids, two pushers, and two small pushers. I will be very Leary about buying cuisinart in the future. I own many of your products and buy many for gifts but this customer service issue has been agonizing to say the least THIS IS PAID FOR keep in mind. Please answer

Reply

Mitch January 21, 2019 at 3:18 pm

Just spent 2 hours holding for your customer service. 5 separate calls that all disconnect after 20-30 minutes. I heard how important my call was hundreds of times. Apparently not.
Solution……I will NEVER buy another Cuisinart product!!!!!!!

Reply

Pat Sheafor January 16, 2019 at 5:31 pm

All I need is a replacement work bowl for the 11 cup Cuisinart food processor. Computer research shows “Out of Stock” on the Cuisinart website. Amazon shows two used bowls available. Other replacement part companies state that they cannot get this, and other, Cuisinart parts.
Two hours of hold on the phone; advise that emails are answered within 24 hours; a very pleasant voice advising that there is such a high volume of calls that it is best to send an email and that if I am calling about replacement blades it takes a long time to make them (this two years after the recall?). And on the second call 48 hours after the first – a different email address to contact – Cuisinart_cserve@ conair.com. REALLY! This is not Customer SERVICE! Finally, a real person who advises me that the bowl is available for over $50 plus shipping; when I query that that is double the price on their own website which said it was not available, she checked and said she was being unable to order the item. I was given the part number so that I could ‘shop around’.
The rest of the unit is in working order. Please advise HOW one can acquire a replacement work bowl – DLC-865AGTXT1 (part number provided by Customer Service Agent), for Model # DLC- 8SBCY. # on bottom of machine is so small I cannot be sure this is accurate – EV11PC9.
A $180.00 product should have replacement parts available. If the recall on the blade really should have been a recall on the whole product, then why not be honest and say so. IF a replacement bowl is going to crack and be dangerous, why not be customer friendly and advise us not to even try to replace?
Customer SERVICE, please.
Thank you – but not holding my breath!
Patricia Sheafor, 704-578-XXXX, psheafor@ gmail.com

Reply

Jeanne January 25, 2019 at 9:08 am

Have you received your product? If you read comments you will see my complaint? I have paid for my replacement parts and they keep sending random things. I was hoping you May have advice for me on how to obtain satisfaction
Thank you jeanne

Reply

Stanley M Burghardt January 15, 2019 at 6:32 pm

Stanley M. Burghardt, Auxiliary Chairman Special Children/Olympics, PGK, PFN
New York State Council Knights of Columbus
12 Northfield Drive, Lake Ronkonkoma, NY 11779
631-580-1018 stosh826@ yahoo.com

Special Olympics 501 (c) 3 ID 23-7061382

January 15, 2019

To whom it may concern:
On behalf of officers and members of the New York State Council Knights of Columbus, we ask you to support our 12th Annual Fluke Rodeo Fundraiser benefiting the “Special Olympics”. Their primary goal is to utilize sports to help children and young adults with intellectual disabilities participate as productive and respected members of society by offering them a fair opportunity to develop and demonstrate their skills and talent.
Our Fluke Rodeo will take place on Sunday, July 21, 2019. (Flier enclosed). It will run from 7AM to 4PM and conclude with the weigh-in, a Barbeque, Awards Ceremony and Mega Fundraiser held at Marine Max Marina, 846 S. Wellwood Avenue, Lindenhurst. It will start shortly after 4PM. We expect a minimum of 300 to attend this year’s BBQ / Awards / Fundraiser.
I know that Corporations, Companies and Private Businesses such as yours have limited funds allocated for donations and the volume of requests received is overwhelming. I also know that great prizes make for a successful fundraiser. I ask your donation consideration for any item(s) that can be used in our Chinese Auction, Raffle (consisting of fishing tackle, lures, rods, reels, hooks, lines, sportswear, boating accessories, household goods, personal items, gift certificates) and/or any items that can be included in the “Goodie Bags” given to each Tournament Participant

MarineMax Marina and The Fisherman Magazine are co-hosting this Tournament.

We would be most grateful for any consideration you can give this request.

Thanking you in advance,
Stanley M. Burghardt

Reply

Mimi Paul December 17, 2018 at 5:08 pm

I am on my forth Cuisinart Air Fryer Toaster Oven and none of them will maintain a temperature. If I set it at 350, it goes from 300 to 450 to 350 and so on. It never stays at a temperature. I have had many batches of burnt cookies. Save your money, DON’T BUY THIS PRODUCT!!!

Reply

Karen Stephen November 6, 2018 at 1:41 pm

To Whom it may concern,

I am extremely disappointed in the complete lack of customer service I have received from your company. I contacted customer service via email on the 10th of September 2018, advising of two defects with the coffee maker I purchased in May 2018. I did not receive a response until the 21st of September, advising me to call customer service. I did that and spoke to an agent who advised me that I would be required to mail the entire unit to Woodbridge, pay for it and include payment to have the unit returned to me. This is a ridiculous process, especially for a machine that is less than a year old! I advised him of this and requested to speak with a supervisor. I left a message for the supervisor, went to voicemail, AND I HAVE NEVER RECEiVED A CALL BACK!

On the 24 of October, I sent an email requesting the contact information for the head of customer service, AND I HAVE NEVER RECEiVED A RESPONSE!

I sent this email to the attention of the head of customer service on November 1, AND NEVER RECEIVED A RESPONSE!!!!

As I have mentioned in the past, I have had other Cuisinart products that I have never had a problem with. The lack of customer service I have experienced in dealing with this matter will make me hesitate before purchasing any future products from your company.

Just an aside, I have a Jennair oven that is over 8 years old, an error code showed up today, I called Jennair, spoke to one of their customer service reps, and have a service repair scheduled for tomorrow! This is how customer service should look like!

Reply

Ernest Klinker October 24, 2018 at 2:00 pm

ernieklinker@ gmail.com I’ve purchase you popcorn makers with the plastic lids and they keep cracking and falling apart. I was told you have knowledge of this from one of your reps and was told I would have replacement in 4 weeks. It’s now 8 weeks later and still nothing, so I called head office and was told there’s no eta on parts. so I asked for a new machine so I can start eating popcorn again, but the manager I left a message for is apparently to me avoiding this dilemma. Is anyone going to call me back or resolve my popcorn problems. Please let me know thx

Reply

Jeannine Groff October 15, 2018 at 2:54 pm

I am the mother of author Lauren Groff and 2 time Olympic triathlete and Ironman/Ironwoman Sarah (Groff) True. I purchased my Cuisinart Food Processor after Lauren was born and before Sarah was born and it is still working beautifully. My family still enjoys pesto, bisques, gazpacho, and many other delicious and healthy food prepared by this wonderful machine. The whole family gets together at Christmas and several times in the summer in New Hampshire. If you would be interested in taking a photo and getting a testimonial from us, please let me know.

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Sherry Streeter October 1, 2018 at 11:07 am

I have been a fan of Cuisinart for years and had great experiences with your products. But yesterday my four year old toaster quit on me. Just stopped working. The push lever won’t stay engaged and even when I hold it down only two of the four coils heat up…. one side of each slot. So I’m very disappointed. Can you tell me if it’s repairable? my husband, who’s very handy in this regard, has had no luck.
Thank you.

Reply

Zackra Mark June 1, 2018 at 10:37 am

RE: Customer Service interaction concerning a defective product (other previous emails not shown).

Not COOL! Your letter identifies me as a Valued Customer yet you deny me help even though your warranty rhetoric in the manual that came with my Cuisinart PrepExpress states the follow: “This warranty is available to consumers only. You are a consumer if you own a Cuisinart PrepExpress that was purchased at retail for personal, family or household use.” It does not say ‘except if purchased on eBay’. I purchased this item at retail price and I AM a consumer. The box was brand new and unopened. The problem is a defect in the product that occurred in the making of it. There was no damage to the item upon receipt, nothing broken, nothing used to make this problem evolve once it left the manufacturer. Unless of course, your company knew that this and other units were made at that time were prone to defects and sold the lot to someone that would sell them anyway?

I was honest and forthright with you about buying it on eBay, for which I am being denied my warranty rights. If I had been dishonest and told you it was a Christmas Gift and I wasn’t sure where it was purchased, would I have been treated differently?

So pardon me if I call your company hypocritical and not working in the best interest of a Valued Customer. Whatever happened to “Satisfaction Guaranteed”?

A Very Angry Consumer,
Zackra Mark

Reply

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