CenturyLink Corporate Office

CenturyLink Corporate Office Address

CenturyLink, Inc.
100 CenturyLink Dr
Monroe, LA 71203

Contact CenturyLink

Phone Number: (318) 388-9000
Fax Number: http://www.centurylink.com/help/contact/
Website: http://www.centurylink.com
Email: Email CenturyLink

Executives

CEO: Glen F. Post III
CFO: R. Stewart Ewing Jr.
COO: Karen A. Puckett

CenturyLink History

CenturyLink was founded in 1968 as Central Telephone and Electronics Corporation.  In 1971, the name was changed to Century Telephone Enterprises and then to CenturyTel in 1999.

Oak Ridge Telephone Company originally served 3 states with around 10,000 access lines.  In 1968, Oak Ridge incorporated as Central Telephone and Electronics.

In 1978, the company went public and began to trade on the NYSE under symbol CTL.

In 1981, the company acquired War Telephone from WV.  War Telephone was sold 2 years later due to financial issues.

In 1989, Universal Telephone was acquired.  In 1992, Central Telephone Company of Ohio was added to the company.

In 2008, Embarq acquired CenturyTel.  In 2010, the name was changed to CenturyLink.  The CenturyLink corporate office is located in Monroe, LA.

{ 187 comments… read them below or add one }

anonymous May 21, 2015 at 1:55 pm

all the executives should be fired, they treat their employees as bad as their customers, no wonder it is such a mess

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Ron White May 13, 2015 at 7:16 pm

This is the most incompetent company and should be out of business. That is the problem when there is a monopoly and no competition. COMPLETE MORONS!!

Three days off of work and no internet yet!! I will be taking 4 or more days off of work. I kept telling them…I bet you or the technician wouldn’t want to take all these days off w/o pay.

I ask for a supervisor, get one, and want their name and they said “oh we are not allowed to give out our names.” ZERO ACCOUNTABILITY

They also keep asking for an acct number. Hello? I only have the last 4 digits of the account number that was provided on the bogus email they would come and install. Customer Service says they can’t give the account number until it’s activated. Well…..if they would get off their asses and hook it up I could give an account number. I guess we are in never ending cluster.

I can’t tell you how frustrated we are.

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helen bitar May 8, 2015 at 10:46 pm

LIKE EVERYONE ELSE….. CENTURY LINK IS LIKE A TWO BIT COMPANY
THERE NEEDS TO BE A CLASS ACTION SUIT
THE EMPLOYEES LIE
THEY TELL YOU THEY WILL GIVE YOU A GOOD DEAL
THEY DO NOT DOCUMENT IT
THEY ARE JUST PLAYING WITH OUR HEADS
IT DOES ON AND ON
AND ON AND ON……
IT IS A DISGRACE

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K. Whitmire May 5, 2015 at 9:09 am

I am trying to get phone service for my elderly mother in an assisted living facility. What a nightmare it has been. Countless hours of speaking with people who from one to the next do not know what is going on. I thought I was an exception not the rule! Obviously not. Hundreds of complaints. Complaining to the company Officers doesn’t seem to work. Take it to the media! Local radio and TV Stations. Mail letters to the Board of Directors.
Time to take action. This needs to be on 60 MINUTES. A Fortune 500 Company indeed.

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Adam G. April 13, 2015 at 9:28 pm

Brought century link on as an ISP provider in my home. Paid for 40mbps, from day one never got service. Had to go through uncountable hours of frustration, numerous people to get any type of customer service and response that was appropriate. Was told that certain charges were being waved the they werent and so forth. The cherry on top (or so I thought) was I got a phone call from a collection company 14 days after I cancelled my service, that was 1 day after recieved my final bill. I told the collection company I didn’t owe a dime and that I just revieved my bill, and how could I possibly be in collections? After being treated rudely yet again I told them to pound sand. Then after speaking with century link yet again about charges, because the fees that were to be waived failed to get done, I eneded il on the phone again for 2 hrs. Finally I got them to reconize they’re errors and fault in the situation. 2 weeks later I get another letter in the mail from the collection company claiming that they had lack of information in my investigation . Right when you think you are done, they somehow piss you off again. If this is not going to be resolved immediately I will be speaking with my own lawyer and looking into bringing up charges against Century link including harassment and failure to comply!

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Dennis W May 11, 2015 at 1:19 pm

Can’t agree more…my situation was the same, but couldn’t get them to recognize their error…on to the attorney.

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annieh March 31, 2015 at 3:19 pm

I agree with the comment “This company should be under investigation by federal government,the customer service abuse the senior citizen,by over charging their customer,and lying all the time to their customer.” Long story short – I have order numbers from customer representatives stating a new monthly charge would be $126.86. Yet my bill has gone up. I sent Kathy Victory, ( SR VP, Customer Care) an email on March 25, and have had no response. Today I phoned Customer Service again, and Rich never even took the time to look up the 2 order #s previous representatives gave me in February (#C10782755 & C89431770). He just apologized and said there was nothing he could do. Being a loyal customer I would like to understand where the disconnect is between customer service representatives following through on their commitment to update my account with the lower monthly charges.

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fred sadri March 30, 2015 at 1:24 am

This company should be under investigation by federal government,the customer service abuse the senior citizen,by over charging their customer,and lying all the time to their customer.

Mr. post should investigate the entire department and make sure this people stop taking advantage of their customer,over charging the customer.

Please do not use this company for your service i had horrible experience with this people.

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greg March 24, 2015 at 7:01 pm

What a crummy company. Morons and idiots, unless you call then you get an offshore call center with people who can’t speak proper English or even know what a phone is.

I have stayed home three and tomorrow makes four days waiting for the tech to fix my phone over the last three weeks.

If my phone isn’t fixed tomorrow I’m going to cause some serious trouble and wreck lot of peoples day.

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brandy March 19, 2015 at 10:47 am

Hello I am so dissatisfied with CenturyLink. It’s disgusting how they treat people and still get away with it as in below comments I will say I will not stop until I get to the CEO because this company is a rip off not only a ripoff but just takes advantage of poor people I was quoted in my bundle package $73 for everything and now since CenturyLink wants to charge me a 202 dollars is my first bill I don’t think so I wasn’t even supposed to get a CenturyLink bill I supposed to get direct tv bundle package I’m so disgusted it makes me sick I’m on a fixed income of 1700 dollars a month I have to pay for my son I have one child single mother and they want to charge me $200 for Internet I can’t believe how they still get away with ripping people off like this I would not recommend them to my dead grandfather disgusting there still a company I will be calling the news local news I will be calling the nation national news I will be contacting everybody this will be handled correctly and they want to charge me and now they want to charge me cuz I want to turn off my service I’ve only had service for a month and they want to charge me $200 to turn it off cuz my bills $200 when I was quoted 73 total for the internet and cable all their customer service sucks they’re not interested in how they are accompany their clients I got this morning 56789 different numbers this is sad plane and sad customer service does not help at all

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Terri Parker March 12, 2015 at 8:19 pm

I just got off the phone with Centurylink. Thank God they don’t service my area! My daughter moved to Phoenix. First time on her own. The sales rep LIED to me when he said the TOTAL cost would be $95 for one year. I made it very clear that was the maximum she could pay. So that is what my daughter has been sending them via her auto pay through her bank. Apparently, the bill is $105! I guess from reading the other complaints we are lucky she only owes $170. 2 hours and lots of frustration later, I got nothing resolved. Also, if she moves out of the service area supposedly she will have to pay to get out of the 2 year contract even though they don’t service it! I was told that maybe I shouldn’t have signed a 2 year contract. He is lucky I wasn’t across the desk from him. I will be contacting the Office of the President with my complaint. Although, I don’t think it will do any good. It looks to me like they really don’t care.

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john mowell March 3, 2015 at 12:12 pm

to whom this my concern, my name is John Mowell, I work for your company in 2013, the reason for my menssage is that I need my W-2 form from that year asap for the IRS, I worked at the Jefferson City Branch, my boss name was Bob then it was changed to Todd, to verify my info it is John H. Mowell, dob 10-16-1966, last four is 8662. I really need my w2s, they can be faxed to Gene Heafner H&B Block Fax number 618-465-4760

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Anita Dierken March 2, 2015 at 12:39 pm

After reading all these negative comments by century link customers I decided not to file a formal complaint. I too had a most horrible experience with their customer service.
Apparently the company makes enough money that they don’t care about their unhappy customers. I believe the problem stems from the outsourcing they do. What a nightmare.
The reps don’t know how to solve a problem. Each time you call one of their phone numbers you get a different person in who knows what part of the world and they all tell you something different. My recommendation is to go to a Century Link store. At least you can understand what they are saying.

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JON BOGER February 23, 2015 at 8:29 am

After two years of intermittent service and failed attempts at resolving our internet issues through standard customer service procedures. The attached files outline the issues. Bottom line is that after 107 days since the initial complaint, our issues are still not resolved and instead of resolving, they disconnected our service.
Cancellation Notice: On 19 February 2015, we received via email (no phone call or email) that our service will be disconnected on 20 February 2015. The complaint is not resolved nor has anyone contacted us in 107 days to resolve it.
CenturyLink Commitments: The technician stated that he would speak with the local office to determine if any equipment or exceptions could be made to help us, specifically, a range extender. Again, even with a reminder phone call to the technician, nobody from the local office or advocacy group has contacted us after 3 Dec 14. While the complaint was swiftly addressed from the executive level through CenturyLink Customer Advocacy, Kristy McCready, the local office failed to provide resolution.
I attempted to contact CenturyLink Customer Advocacy, Kristy McCready two times at her contact (18, and 23 February) information provided per her email.
1) I offer the following proposal as a final resolution:
• Assign a case worker that is the sole point of contact for while troubleshooting (Completed).
• Escalate the case to a high priority status (Completed)… Not followed through.
• Remove charges for modem mailed to us ($14.99, 3 day HSI Eqip Ship/Hand Fee) (July 2014)
(Completed).
• Remove charges for Manual PIC IntraLATA ($7.75) (July 2014) (Completed)

2) As a result of no final disposition after the initial complaint filed on 13 Nov 2014 until present
(107 days)… The additional demands are requested to finalize the complaint:
• CEASE THE DISCONNECT NOTICE, keep the service in contact. (See note below)
• Remove late fee charges for month of November 2014
• Remove late fee charges for month of December 2014
• Remove late fee charges for month of January 2015
• Remove late fee charges for month of February 2015
• Request additional in-home service to relocate the router out of our kitchen area in an acceptable location. The technician stated that he would return to do this.
• Request a solution to the wireless range extender. An item the technician expressed that he would resolve on 23 Nov… To date, a CenturyLink representative has not contacted us to resolve this issue.
Why are we here? I believe the lack of attention is a result of proprietary information that I came in contact. The local office was satisfied with the fact that our contract could be terminated if we could not find a resolution. This stated fact by the Ms. Mcready most likely resulted in the local office settling with mediocrity in solving the problems. It’s disappointing in a company that boast “We do all we can to make CenturyLink services perform perfectly all the time” In my opinion, it is a deceptive ploy to lure in customers. It’s highly disappointing that CenturyLink would rather dump a customer than help them.
I cannot stress the following from the initial complaint: We do not want to change CenturyLink as our broad-band provider. We just want the service that our money pays our provider, Century Link. We are awaiting a response before we proceed further. Thank you in advance.

While I understand that there is a balance of $790.78 on our account, the account was zero at the beginning of the process as a matter of good faith. And I stated then and now, “Unfortunately, I can no longer in good faith pay for a service that is unacceptable and not working because the service provider is failing to provide a service.” CenturyLink has failed in its contractual obligations to provide sustained service and failed to follow through with commitments to resolve its initial complaint. We have no further recourse but to withhold financial payments until our complaint is resolved.

We have been a faithful, paying customer since 2008. We are not a family that feels we are entitled to free service. We will pay in full when this is resolved.
All CenturyLink executives have received first and second complaints:
CEO: Glen F. Post III
CFO: R. Stewart Ewing Jr.
COO: Karen A. Puckett
As an active duty military member, the government provides several protections to guarantee against fraudulent practices. 1) Federal Trade Commission provides Military Consumer Protection from fraudulent practices. 2) SCRA: Servicemembers Civil Relief Act provides relief as well.
Balance: While we understand that there is a balance of $790.78 on our account, the account was zero at the beginning of the process as a matter of good faith. And I stated then and now, “Unfortunately, I can no longer in good faith pay for a service that is unacceptable and not working because the service provider is failing to provide a service.” CenturyLink has failed in its contractual obligations to provide sustained service and failed to follow through with commitments to resolve its initial complaint. We have no further recourse but to withhold financial payments until our complaint is resolved.

We have been a faithful, paying customer since 2008. We are not a family that feels we are entitled to free service. We will pay in full when this is resolved.

We want the service that we paid for, the resolution that we asked for but certainly do not appreciate the dump strategy as proposed by the Advocacy lead as stated in the proprietary emails.
V/r, Jon and Ina Boger

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Cindy January 29, 2015 at 6:31 pm

I have had Centurylink for about 8 months now. I have had trouble with billing since the very first month. I ordered Centurylink along with Direct TV and was billed by both companies when promised I would only have one bill. 6 months later and 6 phone calls that I was left on hold for an hour each, I thought it was all straightened out but I just got a bill from a COLLECTION AGENCY!!!! WHAT??? I have paid my bill every month. Turns out they now have me on two seperate accounts and are billing me twice! I have called and was told that I have to pay anyway!! Are you serious?!

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Patty January 19, 2015 at 10:22 am

Yes, Centurylink stinks and I will NEVER EVER use their service again. For four months I am being charged for bogus 411 calls. I contacted the FCC and I think think they inquired, but who knows. After 4 calls I finally get this great Customer Service person who took the bogus calls off my bill and of course at that point I turned off my service. Then I get this letter from Centurylink to the FCC stating that their, and let me repeat THEIR fraud department researched it and found the calls were coming from my house….yes while I live alone, have proof I am at work making 411 directory call information 12 calls within minutes and a few hours. Yea that sounds real logical. And better yet I am doing this at 1 and 2 am, and 12 times a day…really let’s get serious. I’m NOT paying $94.00 for calls I never made. I don’t even use the phone it was for backup in case of emergency. I had the service for 3 years, no problem and then all of a sudden I’m this crazy 411 caller. Hey CEO, do something about it.

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Lynn Morton January 16, 2015 at 9:08 am

After 1 month and 14 phone calls and 9 different people and my issues are still not resolved.
I cannot for the life of me understand how centurylink stays in business. This morning my “new phone line” has been turned off for the second time. No one seems to be able to get this whole new thing right. I just purchased a bundle package in December and nothing has been correct since then.

I was warned by several people not to go to Direct TV/century link. I thought I would let them try to do it right. This is without doubt the most incompetent group of people I have ever dealt with.

In closing the 1-800-244-1111 number is ridiculously understaffed. I have put 6 HOURS of minutes on my cell on hold , and that does not include the staff that I have spent 3 -4 hours with talking trying to resolve my concerns.

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JZ January 8, 2015 at 8:01 pm

My 75 year old friend called weeks before she moved out of her house to have the number disconnected before she moved out, and is only using her cell phone.
BUT Century link STILL bill her each month for this landline phone number.
She has to call customer service each month to tell them she owes them nothing, because she had the phone disconnected back in June of 2014, but they don’t listen and now she supposedly owes them $300.
She is so fed up, and doesn’t know what to do.

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Kelley Betsill December 24, 2014 at 6:29 pm

I have been trying for over a month to get our internet fixed. 2 techs did a no call no show, one techs said it was our electric company’s fault and left And another said he could not figure it out. I called back tonight to see where the tech was I requested last night and nobody can tell me anything. I requested a new router a few weeks ago and still having issues. I would like somebody to call me back or email me about this matter. Also, the tech when I called said we r not receiving the amount of megabytes per second. We are receiving .448 and we pay for 3.0. Why am I suppose to pay for something I cannot use and have not had for a month or do not receive right speeds?

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Teri Petrzalek December 18, 2014 at 11:56 am

I, too, have just had a horrible experience with customer service. I was ready to scream. I cancelled my account 2 weeks ago and trying to cancel the autopay over the phone took going thru 3 depts and 45 minutes. Yesterday I received a bill for services for the month after the cancellation. The rep. was no help and asked me call back for a third time, when I get a bill labeled “final”. I asked her what that amount would be and she told me said she did not know. I kept saying I would not pay for services beyond the cancellation date and she kept saying “Wait for the final bill.” Since my last bill was thru 12/3 and I cancelled on 12/3 I told her I would not pay for more than one day of service.

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Julie Hiebert December 17, 2014 at 11:09 am

I am writing to express my utter frustration, report the lack of professionalism and unwillingness of CenturyLink customer service representatives to even attempt to look into or admit that CenturyLink may have made an error on my account. I can honestly say, that this was the WORST experiences I have ever had with a company!

What baffles and exasperates me is why not one person offered to research the issue or look into it any further. Instead all I received was blame and insistence that it was my fault and there was no waivering of the removal of the charge of $14.70. Research of the history of my payments could have been made and you would have discovered that that I have paid my bill with the same bank account for years and have never had a payment returned. Instead, your employees became accusatory, combative and pissed off a customer.

I have been a customer since 1986 and apparently you don’t value the longevity of your customers business. In this day and age of people ditching their land lines, one would think that CenturyLink would be bending over backward to provide professional, customer focused, exceptional service, this apparently isn’t the case.

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katherine saddler December 16, 2014 at 12:12 am

Centurylink….I have NEVER in all of my life had to deal with the rudest, Dumb, unprofessional, incompetent customer serves people to get to the bottom of their shutting my internet serves off. I know that my bill with century link comes out of my bank everry month. Come to find out when I called century link back in July and “Bundled with Direct TV I told them that Grandma has past away so let’s shut that phone off and put my name on the account sense we are bundling with Direct TV, phone and Internet.

Well come to find out the person who set up the account with me never took grandma’s name off the account. Now I see that they have been taking $58.50 two times a month and $34.00 two times a month. I bought my own modem. They have been charging me for the modem and serves four times a month. I have spent countless hours on the phone for over a week now. I get hung up on. I get put on hold for over two hours. I have been told they would call me back. I am f –king pissed. Now I’m going to the fraud department at my local police department tomorrow morning. But first I’m going to call the CEO & President of century link. If you can’t have some sort of employee # for everyone who answers your phones so they can be responsible for only looking out for there commission check.?? If the dumb ass lazy bitch who took my order and talked me into all these upgrades……..but did not do the most important part of the paperwork……like put it in my name….but yet’ your stealing money out of my bank. I won’t stop til I get a hold of this CEO & President. Then they offer you a visa CC if you upgrade??? You get NOTHING!! They say …your not in the area that qualifies for this promotion.
You have some SCAM GOING HERE!! You f–ked with the wrong customer.

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vee January 14, 2015 at 5:44 pm

I can’t believe so many people are having this same issue…wow…how are they in business. ..

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Jolene Sisneros December 12, 2014 at 11:44 am

I am VERY disappointed and disgusted with your customer service!!! They make promises they don’t keep and have wasted a lot of my time trying to correct the problem and when I call back it is never the same person or no notes were ever taken! I am so frustrated words cannot explain! I really wish your company would get their act together!!!!

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Joyce Lucier December 10, 2014 at 10:27 pm

I have contacted Customer Service several times about incorrect billing and have yet to get to the bottom of it. Can anyone tell me who I can call to get this straightened out? I am ready to go to the Attorney General, the FCC, or whoever I need to get this problem handled.

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Todd Haase December 10, 2014 at 12:50 pm

I’m having trouble understanding how a company can function like this. I applied for a position with this company, interviewed at least two weeks ago. I called the Monroe HQ to speak with HR for a status on my application. I was told that I could go online and see if the job is still listed or exists and that is how you will know if they are still considering candidates. Wow!!!

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Brian Weaver December 9, 2014 at 4:50 pm

Dear CenturyLink,

Because CenturyLink will at some point be required to relocate some of their infrastructure in Eugene,OR, I feel compelled to advise CenturyLink of the federal funding status of Lane Transit District’s West Eugene EmX bus extension, in Eugene. The City of Eugene has already requested Northwest Natural Gas to relocate some of their gas-lines and other infrastructure, to accommodate this proposed project.

It has been over two years since LTD submitted their Environment Assessment for this project, yet LTD has not received any federal funds, nor has the district received a signed funding-commitment letter from the Federal Transportation Administration. Furthermore, the EA for this project is still being legally challenged by the opposition group Our Money Our Transit.

The local sand and gravel company (Wildish Sand and Gravel) has refused LTD’s request to sign a construction contract due to the lack of funding, lack of commitment to fund the project, and the pending legal challenge.

In spite of these circumstances, NW Natural Gas has been forced by the City of Eugene to begin NW’s portion of the project at an estimated cost (to their ratepayers and share holders) of about $3 million dollars. If the project is not funded, or does not prevail the legal challenge, NW’s money is wasted.

Please forward this information to CenturyLink’s project planning CEO.

Thank you for your time and attention in this matter.

Sincerely,

Brian Weaver
West Eugene
541-345-****

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Elaine Lackey November 14, 2014 at 2:10 pm

I had to call Century Link and change the card I was had given them for payment since my previous card had been stolen. When I gave the new card information the girl who took the card stated my payment was $18.00 more than it was supposed to be. I asked her about it and she said she couldn’t tell me my the amount was different but she could transfer me to someone who could help me.
I was transferred to Credit Management who could not help me since I did not have my account number. I was a new customer and had only received an initial email with my Reference number and Work Order number on it. I was transferred to another employee who gave me my account number. Then transferred back to Credit Management where I was asked my account number and my 3 digit customer code. I did not have my customer code so I could not be helped! The employee kept telling me that it is on my bill. I repeatedly told her I did not have a bill. I had never received one via email (I have a paperless account) and she continued to inform me she could not help me. I asked for a Supervisor who got on the phone and informed me she could not help me without the 3 digit customer code. She promptly transferred me to another employee even though I was still speaking with her (she cut me off) and the employee I spoke with could not give me my 3 digit customer code.
I was not rude to any of the 11 or 12 employee’s I spoke with. I explained my situation (that I did not have a bill to reference) and only the last employee helped me.
How was I supposed to give a 3 digit customer code from a bill that I had never received? And why is it that I was asked if I would like to make a payment and/or add additional services to my account without my 3 digit customer code BUT I could not get help with my bill information without it? I was told by Credit Management that they could not help me (with my account information) because they had to be sure that it was me BUT I could have added to my services without them confirming it was me? How does that make any sense? And they were more than happy to accept a payment WITHOUT my 3 digit code! Not to mention they took my new credit card information WITHOUT my 3 digit code. But the 3 digit customer code they were requesting was for my protection?
One other statement that was given to me repeatedly was that I hadn’t provided them with my social security number or they could use the last four digits of that number. It was stated as though I should have given them my social security number! Why would I give my social security number to them? That is one of the worse idea’s ever. Do they not understand how important it is for everyone to keep their number as confidential as possible?
After this experience I felt it necessary to let the people with CenturyLink Corporate offices know. I went to the CenturyLink sight and chose Customer Relations. Then choice email. And what did I get? Linked to ordering additional services!
I also had called CenturyLink (a number given to order services) and asked the employee how I could get ahold of their Corporate Office and was told he did not have that information.
I found this sight and called the telephone number listed which gave me an automated voice asking me who I wanted to speak with! So I gave the name John Smith and was transferred to a John with a last name that started with an S which led me to his voicemail with a mailbox that was full!
In conclusion, I would like to say that Tera in St Paul Minnesota took care of me. I don’t know what I could have done if she hadn’t. I had asked an employee at one point if there was an office I could go to here in Tucson to get help. I was informed of the places I could go to add services or make a payment but there was no where for me to go to resolve the problem I was having.
This entire telephone experience took 2 hours. I can say that I experienced some rude employee’s, was transferred without being informed I was being transferred and was disconnected 3 times during being transferred.
Elaine Lackey
Tucson AZ

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amber anderson November 4, 2014 at 8:19 pm

I received an email yesterday for a cancelation of services for an Amber Anderson in onslow Iowa. I live in Des Moines Iowa and figured the rep picked the wrong email address. Today my internet was shut off. I called and confirmed it shouldn’t have been. The tech transfered me to customer service where I spoke to Cash. He told me I had to set up another account as he couldn’t cancel the disconnect. I spent an hour and a half on the phone while he tried to sell me stuff and run a credit check. He told me my internet would be turned back on 11/14. That is 10 days from now!!! He then transfered me back to the tech department who didn’t understand what I wanted (I wanted my internet turned back on faster) she tried transfering me to refunds (as I paid my old account already) but after a 20 min hold I hung up. Irene from refunds called me right back and I explained how my account was disconnected without my authorization and it was from a request from another city. She cancelled the disconnect order and cancelled my new account as Cash could have done previously. Obviously cash was trying to get a commission. Irene stated the internet would be back up in an hour. 1.5 hrs later it wasn’t on. I called and talked to the tech Maria who said it should be. Now, after doing line checks, a tech had to be sent out on Saturday 11/8. She thinks the wiring is bad. So the internet that was working this afternoon and was wrongfully disconnected suddenly has wiring issues? I want to know how my internet got shut off in a different city than the one requested. Are there no account checks prior to shutting off an account? I also want to know why your rep sold me a new account instead of easily cancelling the wrong disconnect order. And I want to know why I still have no internet? This mistake was on century links end, but I am being sent on a round around. I had planned on working on my 10 page literacy and aggregate paper today on my one day off with kids in daycare…but that isn’t happening. Instead I have been on the phone for over 3 hours and my issue is still not resolved. I have been a customer for 10 years, but am frustrated to the point of cancelling.

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renee October 17, 2014 at 9:05 am

Don’t call that (318) 388-9000 cause the same lady answers and ask you what is your concerns or who do you need to be connected back too, and all she do is reroute you to a call center rep. This company is full of it. They need to go out of business. I cancelled my services and went with a better company. I was suppose to be leasing their equipment and they charge me a $100.00 and now i have to keep it. People be careful and make sure you are reading everything they have on your bills cause they let their reps slam stuff on your account.

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Lawrence Walters October 13, 2014 at 1:49 pm

I am TOTALLY dissatisfied with Century Link (CL) Customer Service.

I have attempted since March 18, 2014 to have my Direct TV bundled with Century Link account. I understood from my original contact it would take “one or two months” to take effect. It has been seven months, and, even though I was told several times it had been done, it still hasn’t. I have made numerous phone calls to Century Link customer service, billing, bundling department, Direct TV customer service. I understand I could be saving $5/month by this action, so I’m out about $25. More important, I am out of patience.

During the week of October first I found my User Name and Password (PW) was not allowing access to my CL account. After lengthy phone calls, emails, and chats the problem was corrected. October 7 the problem reoccurred. A TWO HOUR chat shows the attempt to correct the problem with no results.

I’m asking three things; A phone call from someone in CL management acknowledging receipt of this complaint; Bundling my Direct TV billing with CL; Technical support who can resolve my account access issue. I think it’s time someone from CL start contacting me.

Be advised, I did not receive a Direct TV bill for October, and I can’t access my CL bill because of above problem.

I’ve been trying for 6 months to get my DirectTV bundled with my Century Link account. I have made dozens of phone calls, been told numerous times it would happen, but as of my September 15 payment taken out of my bank account, it still hasn’t been taken care of…What kind of service is that?

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Joyce Lucier December 10, 2014 at 10:30 pm

Did you ever get this resolved, and if so, how? I am having the same problem and don’t know what to do.

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tom s October 11, 2014 at 4:03 pm

I just sent a letter to the COO Karen Puckett in regards to the way we were treated when we cancelled service because the did not provide to our new area. Boy did our billing get screwed up. Here it is four months later and a lot of rude people later. Still not resolved even with an excess of 7 hours on the phone throughout this ordeal. Kinda makes a bar fight a lot less aggravating.

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AnnD. October 9, 2014 at 2:34 pm

EVERYONE read your statements……Centurylink is posting payments LATE so $6.00 late fee will be charged. Pay attention if you bundle….Centurylink changes the amounts submitted by Direct TV and keeps the difference.

Impoaaible to read anyone at Centurylink to complain as they hang up on the customer and refused to deal with the complaint. Happened to me on 10-6-2014 Agent was rude and nonresponsive to my complaint just hung up.

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Amber Bowins October 9, 2014 at 11:54 am

On September 9th I called Centurylink to inquire about new service at the location I had just moved to. I had pulled up on the internet the bundles and It showed that I could get internet for $19.95 per month if I bundled with Direct TV for $62.99 per month. I asked her what speed internet this was for and if I qualified for this pricing. I was told that yes, I would set up service since this pricing and speed were a little better than Suddenlink who I was with at my previous address. Two days later I receive a modem in the mail. On the day and time I was supposed to have my service activated I hooked up the modem and it did not have any internet connection. I waited a day in case the service had not been activated yet but it still did not work. I called and they told me they would send out a repair guy the next day. I had an email confirmation come through saying he would arrive between 6:00pm and 6:07 pm that day. I cancelled plans to stay home and wait on him and no one ever arrived. The next day I received another email saying that a technician would arrive the NEXT day sometime between 12:01am and 12:59pm the next day. I called and told them that I needed a little more info as to when the technician was coming and they told me they could not let me know a specific time. I had to tell them to wait until my next day off of work because I could not stay home to wait on someone not knowing if/when they would arrive. When the technician did come, he said that the lines were all fine but that they had just not configured my internet correctly and that it was all working now. Later that day I realized that my internet was running very slow so I did a speed test and was only getting between .5 mb/sec and 1.5 mb/sec. I placed another call and was told that I should be getting around 6 mb/sec. I asked why and they explained that 6mb/sec was all that was available in my area. I was upset because I was told I would be getting 15 mb/sec but I was stuck so I just asked them to fix it so that it would at least get close to the 6mb/sec. The same technician came back out and explained that the problem was that they set me up on a 6mb/sec plan but 3mb/sec is all that is avail at my house. Of course now I am beyond disappointed that I was told the wrong information two time. He told me that if they switched me to a 3mb/sec plan I should get a “strong” 3mb/sec connection. I told him how disappointed I was that I had been lied to and he told me that because they were a union corporation that you are all trained to lie to get a sale because that is the only way you keep your job. I told him I would probably be disconnecting service because 3mb/sec is not nearly as fast enough to work for me. He also told me that I would be saving about $5/month since I was now going to be on a 3mb plan. I said I would give it a day or so and see how fast the 3mb/sec worked since it was supposedly fixed. After he left I did a speed test and was still getting between .5 and 1.5 mb/sec. I called tech support AGAIN and they went from telling me that I had 8 devices connected and that was making it slow (which was not true because they disconnected the wireless and it made no difference with only ONE computer hard wired to modem) to then telling me that he suspected that I had malware on my computer. After hooking up another computer with no difference in service they said that they would send out an engineer. In the meantime I had received my first bill for $65.61 (and this was not including my Direct TV bill) and when I called for an explanation I was told that she did not know why I was charged more than the 19.95/month. The person I spoke with did not seem to have any knowledge on how the billing was set up at all. I was then told that it would probably be different next month since this was a month in advance plus a pro-rated partial month. I was skeptical but I wasn’t getting anywhere so I let it go and paid the bill. Yesterday I received a “change of service” letter stating that my new service was set up (3mb/sec) and that I was paying $65/month for this service. I called and spoke with three very rude defensive “supervisors” who did nothing except argue about how I should not have been told I would pay $19.95/month (one told me it should have been $29.95/month and another told me $49.95/month which STILL did not explain $65/month!!!!) I am beyond done with this at this point and requested to cancel my account. I am also upset that because I was sold a bundle I am now stuck with Direct TV and am unable to now bundle with Suddenlink. The “escalation supervisor” offered to do a conference call with Direct TV so that I could find out what options I had with them. I was transferred instead of conferenced and After speaking with Direct TV I was unable to speak with the Centurylink supervisor to complete my discussion of my account. I have received no apologies over being lied to on numerous occasions; only excuses! I will be going with suddenlink for my internet but unfortunately now I will be paying higher prices because of my inability to bundle. This company has provided me with the most rude, dishonest and unsupportive service I have ever experienced.

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Larry V October 1, 2014 at 11:28 pm

to whom it may concern, i’ve been trying to get my Internet problem solved for over a month now,i’ve been working with Jeffrey peel in Boise for over a month they’ve redone the ports in the box on the street put a direct line in for my phone for the Internet I have had four different modems.now I will admit that we’ve gone from the Internet going out 30 to 40 times a day down to about 5 to 10 but it makes it really difficult when your phone uses the Internet or playing games on lineor whatever it’s just a pain in my ass. To make a long story short a woman named Candace in the Denver office told me that if I didn’t like the service because they couldn’t fix it that was tough and that I should go someplace else and they would never be sending anybody else out to my house for service again unless the whole network was down. Is this the kind of customer service that you get from your company?you were a multibillion dollar company they can’t figure out why the Internet cuts in and out of my houseI called you were corporate offices and they said they would put me in touch with the customer service manager I left a message a week and a half ago and still have not heard back. Century link is putting or has put fiber optic in the newer houses down the street but I was told that it wasn’t cost-efficient for them to bring it down the line to us. I did take Candices advice and I did switch it may cost me more but it doesn’t go out five times a dayI still would like to hear from you guys they see what you have to say because the way you do business is pathetic after I canceled my service guy asked me if I would recommend Centry link to my friends you have got to be kidding me!!out of the year and a half that I had Sentry links Internet I will say for six months out of the year and a half it didn’t work pretty good it’s a shame that you guys don’t care about customer service as other companies do very disappointed hope to hear back to him see what you have to say but I guess it’s a little too late I don’t expect anybody to get back to me anyhow

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Aurelia Black September 30, 2014 at 7:59 pm

What do I have to do to talk to a Person and not a Machine?????

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tom s October 11, 2014 at 4:06 pm

contact their corporate office I did and we will see what happens heCenturyLink Corporate Office Address
CenturyLink, Inc.
100 CenturyLink Dr
Monroe, LA 71203
Contact CenturyLink
Phone Number: (318) 388-9000
Fax Number: (318) 388-9488
Website: http://www.centurylink.com
Email: Email CenturyLink

Executives
CEO: Glen F. Post III
CFO: R. Stewart Ewing Jr.
COO: Karen A. Puckett This is the one I wrote to
re is the info

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John higginbotham September 23, 2014 at 1:45 pm

I have been checking online for 4 years every other day to check if you service my area and finally I was able to place an order to order phone and internet after placing order and waiting for a tech to come out a customer service rep called me and said there would be a price difference if I did speeds over 10 so I said fine 10 is enough then the day before installing my equipment a engineer called and said they could not offer internet to my area. I am outraged because I have 5 rentals past my home that can have it. And this house used to have it how do I get this fixed.

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Patricia September 21, 2014 at 12:46 am

There must be something you can do to make internet more affordable for those living on social security alone. I have just retired and can no longer afford internet with CenturyLink. There are over 500,000 seniors living in Colorado. I don’t know how many of them live on social security alone, but my guess is a lot of them. If we cannot afford internet and have to drop it all together, this will definitely impact your bottom line. Please be progressive in your thinking about this issue.

Patricia
Colorado Springs, CO

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Mary September 18, 2014 at 6:26 pm

Since I have been FORCED to move to Prism from my old Choice package on 7/3 I have had nothing but BAD experiences. I was informed on 7/2/13 I spoke to Michelle, a Prism Rep, that advised me that I would have the “SAME” package and channels with 5 boxes for free (1 per tv that I had) 1 free motum for internet for free. I would have more channels, faster internet and premium channels for the same price I was currently paying. She said it was a great deal. I would have a DVR recorder and all the HD channels since they are available for free. I have been a loyal customer, paying my full balance by auto pay for 13 plus years. I had the basic package and all the movie channels. I was happy with the channel’s I had and the picture quality I had. That is why I stayed with you for so long and recommended other’s to your service. I did discuss that I received a notice that cables were supposed to be buried in my yard for this upgrade and I had no signs that this has occurred. I called 3 times and was told that it was reported that the cables were buried. I then called back on 7/8/13 to ask another question. I received John as a rep. He informed me I only get 2 boxes for free, 1 modem, I get a base package and I have to pay for extra channels. Then he hung up. I called back and got Brian who informed me that I get 4 boxes free, 3 months free movie channels and I would have to pay $108.99 and $63.96 for HBO and Showtime. My current Choice bill was $94.37 for internet, basic and All the movie channels for this package. So you can imagine my shock and confusion between what each rep was reporting. I ended up speaking to someone at your Corporate headquarters that wasn’t involved with Prism who conf in the Prism rep and we got Michelle again. This was around 7/9. Michelle informed us that she was talked to and was giving out wrong information when she spoke to me on 7/3. I cancelled my change order then since ALL the mis-information. In June 2014 I received a notice that my service was going to be cut off by July 10th if I didn’t switch to Prism by then. Since I was loyal I contacted Century Link to switch my service per their request. I was told by Kimberly on 6/20/14 that I would have service up until they switch me over on 7/3/14. On 7/2/14 I get home I have NO internet and NO Cable service. You company cut the Nodes apparently to my neighborhood. Thanks for once again for the great experience! On 7/3/14 the installer comes in and SHOCKER the cable wasn’t buried. He had to run a cable from 2 yards, along my neighbors and my fence to my house. He was going to report that it needed to be buried and would take about a month. Well today is 9/18/14 and the cable is still on the fence and rolled up by the house. What is further disappointing is that my previous package of Choice TV had channels that I no longer have now. I thought I was supposed to have the “SAME” package according to the letter that was sent in 2013. No animal planet, channels where the cornhuskers play like CBS Sports and there is NO GUIDE now so you don’t know what is coming on unless you spend a lot of time looking in the future each channel at a time and when you can find a channel that you have. AND YES Big Brother After Dark is not on Prism but is on Century Link. Another thing I lost when forced to go to Prism. I was also informed by Kimberly that next year when, OR AT THIS TIME IF, I decide to stay with Prism, I will get the DVR and HD channels for free as part of the package but since I get a “Special” discount for being forced to move and pay more after 3 months I get to pay for these services if I want to continue with them for 9 months. Gee Thanks! But wait the fun continues. I called billing around in early Aug when I received a late for $27.43. My banking showed this payment on 7/15/14. The billing agent confirmed this. I can’t remember what her name was. I discussed my payments and was ensured that my auto pay was still set up and I didn’t need to worry about anything. Again I have had auto pay set up for over 13 plus years. So 9/15 I receive a bill for $280.82 with a disconnect notice. I was shocked and very upset. Again what I was told by your representative was false. On 9/16 I spoke to Karen in billing and she advised me that I owed $411.11 now. WHAT!!!!!! She told me that some accounts Auto Pay fell off with the Prism and that I had to reset up my auto pay. I asked if I could pay what I owe, figure out how to come up with over $400 dollars all the sudden. Karen told me it would cost me $4.00 for her to do this but go on line and do it. REALLY! AGAIN Thank you for the great experience and great customer service. Well today 9/17 I set up my auto pay and paid the $280.82. I saw that I was charged a $6 late fee for Internet and a $6 late fee for late payment. I called your billing and spoke to Shanda and she is crediting this back to me. I called the number that your customer service department provided me of 1-877-535-3592 to talk to someone about burying my cable. The girl on the line said oh since you don’t have a phone with us you have to go to the internet department and they will schedule to get your cable buried. However, to clarify with her if I had my phone, internet and cable (Which I used to up to a year ago) she could take care of it. Well I was on hold and had to hang up so that didn’t get scheduled again. Overall I am not happy with this whole experience and the way that your company had dis-regarded a loyal customer. I have COX representatives all the time wanting my business and offering me packages and adding 2 channels for no additional charge if it isn’t in the package and at a price closer to what I used to pay. I have not gone there but I may need to start reconsidering if I continue to have issues and bad experiences with your company and service. I would like a reply to this and know when or if anything will be done to rectify not only the cable situation but the whole attitude and experience I continue to have. Right now I feel I am just money to you and not a loyal customer. I am getting nickel and dimed and not provided the channels and service I used to have. It is like you go to Prism and your must like what we will let you have and you better like it and we don’t care about you.

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Janice T. September 16, 2014 at 1:54 pm

I had made payment arrangements to pay an $800 bill..this was due to “bundling”. When I had Internet, Phone and Direct TV installed it was supposed to run about $100 month..the bill is actually $177! I wish I had never heard the term bundle!! So I’ve been making the payments..I get up this morning and I have no service, I call CS they tell me I missed a payment..no it’s not due til the 20th of the month, I don’t get paid til the 16th..why would I set up a due date before I get paid… I was told it was due the 15th and that was yesterday, so service was disconnected. After much wrangling on the phone,(who changed my due date to the 15th I’ll never know)..like last month who added a very pricey NFL package to my account? I was told by Supervisor Wanda Davis that my payment agreement was void and to get my service tuned back on I had to pay the full amount..which is the same amount I originally started with…$800. I guess my payments have gone into a black hole..
I’ve called the corporate HQ in LA and left a message with a ‘Manager’..so far it’s 3 hours later and no one has returned the call. They can send the bill to collections..I’ll be damned if I give them another cent! I’m going to call my state’s Attorney General and see if there is something they can do…this is ridiculous.
Ms. Davis the SV indicated that I had just made the agreement last month to get my service turned back on, with no intent of ever paying the bill….who are these people? And they should not judge me by their standards!!
Go to hell Centurylink!

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Damaris Melendez September 23, 2014 at 3:41 pm

Hello Janice T. My name is Mrs. Damaris Melendez. I live in San Marcos, Texas. DID YOU HAVE YOUR COMPLAINT RESOLVED? I have the same bundling problem. Was promised Internet, Phone and Channels. Getting two bills Centrilink and Direct TV…these two never bundled. Now I am getting billed an early cancelation fee. Please let me know how it went. I will make the time to contact the State Attorney. Call me at 1 (512) 618-xxxx or email me at h***@yahoo.com.

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Joyce Lucier December 10, 2014 at 10:35 pm

Did you ever get this straightened out? I am having the same problem getting a bill from Century Link and Direct TV.

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victoria September 5, 2014 at 3:59 am

I have trying to report a fraud on a century link account that some opened under a minors social security number and birth date. I get no answer besides they don’t know what to do or some one will call me back. I hope some one will call me back from this company and get this resolved

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Bruno August 28, 2014 at 12:32 am

Hello,

My name is Bruno and I am writing this email to you, to let you know how disgusted and upset I am to have your internet and Prism tv service; today I was yelled by rep Diane employee number AVZ 03533 and treated like I was some five year old kid, then transferred to another rep that seats right next to her with name Crystal employee number 0197706 which she wasn’t any help at all, I was advised that she was the manager and I couldn’t speak to nobody else due she is the top of the ladder and her manager is payroll and don’t take any phone calls.

I have only had bad service from every rep I speak with, I just received lies from them and lies that are not necessary, I never had an issue with making a payment to your company, I was never late and always paid in advance but when your reps lied and then mistreat me like they are paying Me to have your service, that is when I have an issue. I spoke with manager Carlos employee number 017996 on 8-19-14 and was advised that I will not have any balance for the account, I expended about one hour on the phone and it was promised that everything should be taken care of, that I shouldn’t receive any future charges for this account due to it was their fault and system issues and that all new charges will for this new account number, because I moved and once I moved a new account number was created and you couldn’t keep the old account number and the services for account, was cancelled July 28th, which I am glad I recorded this conversation, you are not the only one that randomly records calls to be monitored for quality assurance (I recorded two phone calls) but today I have a balance for 54.82 for the account, which I spoke today to your unhelpful reps Diane and Crystal and they said that I owed that money of 30.94 and that there were no notes in the system and whatever information manager Carlos gave me was wrong and I had to pay for the amount, I advised Crystal that I was told this not only Carlos but the previous rep that transferred me to them and again I was scolded like a five year old.

I also spoke with Arturo Aguilera with employee number AA94797 that confirmed and re-assured me that my entire monthly statement per month for the account number will be 80.82 including taxes, boxes, internet, and prism tv, I am also really glad I recorded this conversation two weeks ago due to this rep broke everything down detail by detail and you can’t get anything better than that to back you up.

I will be canceling my service with your company, due to your company just trains your employees to lie to the customers, I will be filing a BBB complaint, I will also contact the Arizona Fraud department and social media, In today’s days Media is a great asset to communicate, I will wait for my statement and If a penny more is over charge to me, I will make sure my video makes viral in all the social media, everything would’ve been taken care of if none of your reps would’ve lied to me and especially treated me the way Diane and Crystal treated me today, I regret having service with your company and I regret not to record the phone call of today, because I was never yelled on the phone by a rep and that is just absolutely wrong, I feel disgusted the way I was treated and lied to keep your service.

Sent from my iPhone

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Linda September 19, 2014 at 1:43 pm

I’m having so much trouble getting internet from these guys. First they say I owe them 400 dollars. They won’t tell me why. I had C.L. and verizon bundled, I fulfilled my verizon contract, C.L. says I didn’t. I called verizon and they said I was paid in full, no meed to worry. But C.L. says I owe them for my last billing to verizon, they said they paid it. What a crock. i could go on and on, but when I think how they are trying to get me to pay I get so upset. Warning to everyone who will read this: Never do business with these crooks, you’ll regret it! Thanks for letting me vent.

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Mark in Idaho August 26, 2014 at 12:44 pm

I am appalled at the poor customer service. I have spent hours trying to get my phone and internet set up. All I get is hours on hold listening to the Direct TV and broadband promos. Today, I have been transferred to a different agent over 5 times and still can not get an agent who can solve my problem. I keep getting these Filipino agents who steal American jobs and do not have the ability to resolve my problems.
If my call is important to Century Link, they should answer the phone and fix my problem.

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tom s October 13, 2014 at 11:52 am

Mark, I can not agree with you more. To bad this company can not see the irritation their representatives are creating.

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Margaret colmes August 25, 2014 at 9:19 pm

I can’t believe that i have to submitt this by my phone but the service i was promised never showed up. I ordered my services on 8/18/2014 when i paid my bill in full. I had lost my job in march and only owed 53.52. I was tols i would have my service back up for school by the 25th of August. No service was installed and so i called customer service were they kept me on hold for over 56 mins just to find out that they want a deposit. I asked for a manager wondering to myself why no one contacted me back. His rude reply was sorry cant help you. Well guess what i reporting your company. Your company just cost me a weeks worth of class work that could not be submitted due to your lack of customer relations. Now, after reasing all your negative posts i get it.

You have a lack of value to your company and a lack of concern for the customers that pay your salary.

Margaret

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Lisa August 25, 2014 at 7:53 pm

Below you will find a chronological time line of events beginning with the initial contact conversation with a CenturyLink representative. I have upheld my end of the agreement/contract that was agreed upon concerning the “guaranteed 30 day cancellation period”. I notified CenturyLink of the issue that I had not received internet service and was assured it would be rectified. Billing statements have continued to be mailed to me showing an increased balance despite cancellation.

The last representative I spoke to, “Caleb”, assured me this would be rectified. I want this problem fixed and removed from the collection agency.

Chronological Time Line of events

Called to inquire about internet service on February 27, 2014 at 2:00pm,
phone number 1-800-788-3500.

Spoke to a representative named Michelle

discussed and accepted plan that included:
$39.95 monthly for 12 months
$22.00 discount for 12 months
$17.95 amount before taxes
$32.95 Total monthly charge with taxes

$15.00 activation fee
$30.00 one time Credit

Billing cycle (20-19)

Modem cost: *No modem was requested
$99.99 total price
OR
$6.99 monthly lease

*30 day guarantee – I could cancel contract within 30 days without penalty.
Internet help phone number 1-877-646-3282

Confirmation # recorded

Waited for service to be activated.
There was no indication that a service person had activated service.
No representative called, there was no notice left on front door.
There is 1 large Doberman and 2 small dogs on property that need to be restrained while strangers are present. These dogs are used for protection and guard dogs. At no time did anyone come to our address and activate service, we would have known.

After 1 week of waiting for service to be provided, we contacted another carrier and had service activated. The new carrier’s service men called to announce their schedule appointment and come to activate service.

Received billing statement from CenturyLink dated: March 20,2014

Total current charges $102.28

March 27, 2014 Called and spoke to representative named Teneka

Informed Teneka that I did not have service from CenturyLink and did not understand why I had received a statement in the amount of $102.28.

She told me I would have to cancel service, although I informed her I did not have service with CenturyLink.

I also told her:
-no one from CenturyLink had come out to my address to activate internet service
-no servicemen had contacted me to inform me of activation
-no notice had been left on front door
-there was nothing to indicate service had been activated
-there is always someone at the residence due to disability, if a serviceman had come the dogs would have had to be restrained.

Teneka transferred my call to another department.

My call was transferred from Teneka to a representative named Caleb.

I informed Caleb of the conversation with Michelle and Teneka. I repeated everything I had told Teneka, including that there was no one that had come out to activate service and that our dogs had to be restrained before strangers come on to out property.

Caleb informed me that I was within my “guaranteed 30 day Cancellation period”.
He asked why I had waited this long to inform CenturyLink that I had not received service.
I informed him, that the first week I assumed CenturyLink must be running behind in installation or were short handed on servicemen. After a week, I got upset that no one had contacted me and choose to go with another company.
Caleb reviewed his information and informed me that there had been an issue with the initial representative that taken my order for service, that it had not been the serviceman/contractors error.
Caleb assured me that he would cancel my service and that my next statement would print out on April 23, 2014 reflecting a balance of $0.00.

Received statement dated April 20, 2014 showing amount due was $197.21.

Received statement dated April 23, 2014 showing amount due was $52.19.

Received statement dated May 20, 2014 showing amount due was $249.40.

Received statement dated June 20, 2014 showing amount due was $249.40.

Received statement dated July 20, 2014 showing amount due was $249.40.

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Bruno August 28, 2014 at 12:29 am

I would go to the BBB and if you can make this centurylink famous on YouTube, Facebook, Instagram

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Alonzo Smith August 21, 2014 at 4:06 pm

I am on disability and I went into a Century Link store to inquire and purchase internet services while there a middle age while male sold me a internet package in which I paid a deposit. While he was trying to find the right package for me I notice a flyer for reduced internet services I ask him ” What do I have to do to get the reduced services”? He explain to me that I needed to fill out the application and place in the mail after that someone will contact me to tell me what services I qualify for. He went to the back to retrieve the application placed in my hand then began to finish up completing my order. Several months went by a bill lager than expected arrived, I figured that the next bill would include the discount.
I never received the discounted rate. I called Century Link customer service to ask about my application and where can I locate the discount on the bill? I was informed that my application had being received and they see that I do qualify for the discounted service based on the documentation that I submitted but, unfortunately I needed to do the application before I purchased services. The gentlemen that sold me the service, took my deposit, handed me the application, and filtered instructions on what to do. He was responsible for telling me that I needed to do the application first if I wanted to utilize the discounted services as I did and still do qualify. As a result of him selling me the service without filtering the proper information for qualifying I have a bill that I can’t pay, It’s being disconnected as result of an higher than expected bill, there is a family members in the home who have a job that requires the use of the internet they can’t properly report b/c we no longer have the internet. On top of that my credit is in jeopardy. I have a bill for 151.73 for internet on a fix income.
I revisit the store and was given an apology, I was told that they remember my daughter and I. A rep stated it was nothing they could do. As a customer services rep the job is to provide the best service possible for the customer, this agent failed me and jeopardized our quality of living as we don’t always have transportation out to public places to utilize the internet.

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Richard Jacobs August 7, 2014 at 12:08 am

I am a long term customer (20yrs) or as my monthly bill says, “Loyal customer.”

I do not like the way your system works at the end of a promotional period. I do not like to have to call customer service and beg them again for a new promotion as a long term “loyal customer”. I want a low flat rate from month to month period.

My promo ended last month and this months bill went from $31.98 to $62.98. There was nothing “noticeable” on last months bill to tell me that my promotion is now ending and that i need to call c/s and beg for a new promo.

I spoke with three different c/s reps today and they are now giving me a new “promotional rate as a loyal customer.” But they can not take care of this months bill. I will not pay the $62.98, i am sending in a check for $31.98. If this is a problem and you desire to loose a “loyal customer” of 20yrs over $31.00, then i am willing to go to someone else.

Again, i do not like your promo system. Just give us a fair monthly flat rate and be done with it.

Please copy this customer response to the following people within Century link:

Glen Post – CEO
Karen Puckett- COO
Sue Anderson- VP Washington State

Thank You,
Loyal Customer
Richard Jacobs

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James Dillie August 5, 2014 at 11:37 pm

Centurylink bills have a local phone service charge which needs to be explained before I use the company for my phone service.
What is Non-Telecom SVC Surcharge????
Someone who has Centurylink service told me it was for Centurylink Voice mail and inside wiring maintenance. What if a person does not have voice mail and what if that same person already has an inside wire repair plan????
Would Centurylink double charge?????

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Dynell August 5, 2014 at 9:11 pm

I have had the worse experience with this company since the day I started.. horrible customer service, a person says one thing and the other says another… now im stuck with a bill from Verizon that some jack ass from century link singed me up with.. I never wanted a Verizon home phone, what I thought I was getting was a century link home phone.. so now I have to pay the fees that are owed to Verizon, I honestly think century link should be held responsible!

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Jose V. August 5, 2014 at 5:12 am

I just sent this email to customer service and I am re-posting it but I know it will NOT do any good other than just feeling better about venting my frustration with this poor excuse of a company.

I just wanted to let my frustration known regarding my internet speed. It is very very very slow and unreliable. I keep getting marketing pieces from you, even though I am already a customer, saying that I can get internet speeds up to 40mps in my area if I only switch. If that is the case then why don’t I already. I check with one of your representatives every time I get one of your marketing pieces and all they say it is not available yet. This has been the case for over years at least 7 when you guys where QWest. I have been hearing the same promise since then.

I used to be a customer then canceled then came back to century Link because I have to have internet and Comcast is too expensive on its own. I regret that I switched back to century link but I HAD NO CHOICE. My decision was more to get Direct TV service then your internet turtle. I know you will simply send me an email saying “oh we are sorry” and “we are working at getting better speeds for your area” and things like that so please don’t apologize for something I am starting to hate, just get it done!!!!

I don’t recommend Century Link to people, in fact I simply tell them if they can afford it go with Comcast and/or use your internet card with your cell phone carrier. It might be more but at least you can do everything you need without having to wait for downloads or uploads to complete.

I don’t believe companies like yours care about one account so please also spare me the we care email as well. I am calling out your CEO Glen Post III and challenging him to either make the promised changes (I have been hearing about upgrading the “lines”, what ever that means, for YEARS now) or else pay for us to have a better reliable internet service than the poor product you shell out for small communities like ours.

Thank you for your time (if it even reaches anyone who can effect change). I guess I should say thank you to the Customer Service Rep who is reading this email for your time. Don’t mean to rant but the company you work for is ridiculous!!!

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Velma Hardesty August 1, 2014 at 6:38 pm

I have been trying to get someone on the phone to cancel call forwarding on my home phone. I started waiting at 11:00 am, it is now 11:24 am and I am still on hold. This service is very unsatisfactory. As soon as I can I will probably cancel my service with Century Link. 11:27 am, I finally got a person to talk to and get the problem resolved.

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David Reno July 24, 2014 at 4:15 pm

I know by reading these responses, that corporate does not see these. But service is service or not. I live 1-1/4 miles from sub station and speeds are .01 to .33 on a system that advertises 1.5 ha ha. The answer-we over sold the service- we can give you 5 dollars off your bill. What can we do?

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Jose V. August 5, 2014 at 5:14 am

Mr Reno,

I guess I shouldn’t complain about already getting 1.5 speed. I have it and I still say HA HA like you to that cause its not even that all the time. I have been told for YEARS many in fact that the speed is not here yet. But I get the same marketing piece in the mail saying I can get up to 40mps if only I switch, what a joke!!

I hope you get your issue resolved soon.
My regards.

Jose V.

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