CenturyLink Corporate Office

CenturyLink Corporate Office Address

CenturyLink, Inc.
100 CenturyLink Dr
Monroe, LA 71203

Contact CenturyLink

Phone Number: (318) 388-9000
Fax Number: http://www.centurylink.com/help/contact/
Website: http://www.centurylink.com
Email: Email CenturyLink

Executives

CEO: Glen F. Post III
CFO: R. Stewart Ewing Jr.
COO: Karen A. Puckett

CenturyLink History

CenturyLink was founded in 1968 as Central Telephone and Electronics Corporation.  In 1971, the name was changed to Century Telephone Enterprises and then to CenturyTel in 1999.

Oak Ridge Telephone Company originally served 3 states with around 10,000 access lines.  In 1968, Oak Ridge incorporated as Central Telephone and Electronics.

In 1978, the company went public and began to trade on the NYSE under symbol CTL.

In 1981, the company acquired War Telephone from WV.  War Telephone was sold 2 years later due to financial issues.

In 1989, Universal Telephone was acquired.  In 1992, Central Telephone Company of Ohio was added to the company.

In 2008, Embarq acquired CenturyTel.  In 2010, the name was changed to CenturyLink.  The CenturyLink corporate office is located in Monroe, LA.

{ 60 comments… read them below or add one }

Ann April 26, 2016 at 1:25 pm

Our Century link phone service was hit by lightning in December 2015. We could not use the service due to heavy static. Then the phone went dead. We called and finally got a service ticket in and got a tech out to our house. The tech told us the Century link box by the road was hit by lightning and was damaged. We were told they could fix it temporary but it would go back out. We had several service tickets then the phone went completely dead in Febuarary.

We never heard back after calls to Century Link it was like they didn’t care. They then closed out account in march and sent us a demand for payment.

Today after 4 months later the Century Link trucks are here repairing there equipment but say they will not help us unless we pay for January thru march phone service.

Ann M ala

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Bernie Muller April 15, 2016 at 10:29 pm

Century Link sucks and has to be removed as a utility. Their DSL service is a joke and even worse the speeds are a complete lie. The customer service is arrogant because they are a monopoly. In Sussex County NJ we are working on a class action case. We are fed-up and very angry. You need to go Century Link. You are not liked at all.

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Stephen M Cobaugh March 19, 2016 at 1:54 pm

I guess I can join the long, long list of dissatisfied CenturyLink customers. I’ve been a 25-year customer and have received two letters in the last year saying that high-speed internet (above 10 Mbps) was now available. Well, not quite. It took numerous calls to find out those speeds weren’t available yet. Finally, new cables have been laid in my street. I chatted online with three agents, none of which could tell me what speed was available or what the price was. Really? Apparently customer service reps aren’t actually trained to answer questions or know where to find any answers. After two calls to the 800 number, I got a rep who actually had a clue what she was doing and was able to confirm a rate, speed, set up an installation appointment, and make sure the new rate and agreed prices would be reflected in the next bill. You would think this was the end of the story, but alas it is not. I was told the service tech would be at my home two days later sometime between 8 am and 5 pm, but by 4 p.m. nobody had showed up. Again, it took two more phone calls to find out the appointment had been changed to 2 days later. Really? I never made any change, was never called by anyone at CenturyLink and I wasted one day off of work. It’s hard to believe that a company this incompetent stays in business. Every time I’ve ever called customer service, it’s a merry-go-round. Perhaps they should take a cue from Apple, where each and every employee seizes the moment, takes personal responsibility for an issue and sticks with you until you’re completely satisfied.

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Rebecca Cashin April 11, 2016 at 12:31 pm

I too am having an ongoing problem with century link. For over a year I have been calling and sending certified letters to everyone from the president on down, without success. I agreed to a one year internet contract that has not been honored by them. The cost continues to go up and on their own they have also extended the contract without my permission. I have never received a replay to any of my letters

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Dolores Davi February 6, 2016 at 1:12 pm

To CEO Glen F. Post, CFO R. Stewart Ewing Jr. and COO Karen A. Puckett:
I was approached by one of your reps at my front door. A nice young man. But that’s when all the problems began. That was 07/27/15.
I had the system installed 2 weeks later and for $90.50/ month I should have stayed with my over the air I’ve always had. Did not like any of the programming. All sports and I don’t do sports. I found myself watching programs I got for free the week before. So I called and cancelled on 09/08/15. Within the window I was given. I returned the equipment on 09/11/15 at 2:10 p.m.. I had between 08/14/15 and 09/13/15 to cancel.
I got a bill for$698 and change. Went round and round with the person on the phone after waiting almost an hour to speak to a human.
To no avail. I gathered all receipts for everything and a letter to the company made copies mailed it off to the corporate offices. No word. Thought it was settled although I expected a letter saying it was over. On NO! Yesterday I received a call from a collection company .
No I do not owe them any money.
No I will not pay them. And I hung up. I have excellent credit. If they want to go there so be it.

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helen thurman February 11, 2016 at 11:30 am

I am having the same problem. They sold me a bundle that never should have been. we were out of network for internet. never had the telephone hooked up. the installer did not know what he was doing. the tv worked for 2 hours. he did not program the remote. it took me over an hour to get it programed. he had the wrong equipment and installed it anyway, he did not tighten the wires on the receiver. he pulled the siding from the house and stuck wires under it. I cancelled the equipment and had dish installed. the technician drilled hole through house and did not put any sealer in it. now they say they can bill me for the equipment. I have a statement from direct tv where they owe me 67 dollars. Now I am getting calls from century link for service I did not have.

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Dane February 4, 2016 at 3:05 pm

This is ridiculous. Trying to change my address as a former employee so I can get my tax forms and I can’t get a number to call to save my life. You guys need to figure some stuff out.

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George Payne January 22, 2016 at 6:34 pm

Have spent about 6 hours today trying to get phone service dis-continued. No avail. Just possibly the worst customer service in the free world. No matter what phone # you call, after navigating the perilous automated maze, and holding for 1/2 an hour or so, you end up in India attempting to talk to someone with a language barrier and apparently the holder of records that have not been updated for at least 2 years. When you post a negative comment like this here, You get a response, after a while, asking you to IM them and they will be happy to assist you. But when you IM them, there is no response, or, they return your message and when you reply, it is completely ignored. I’m fairly sure that the IM’s are also directed to India, or Pakistan

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T.Faison January 20, 2016 at 2:34 am

I’ve had CenturyLink and Prism TV (bundle service with Internet and telephone service) for approximately 1 year now.It has been one of the most horrific experiences I’ve had thus far with ANY company I’ve dealt with!(literally)I thought I was getting good,quality service by becoming a “valued” Century Link/prism TV. Boy was I wrong!The nightmare began January 2015 when I had an appointment for CenturyLinks incompetent Technicians to set up service.I made special arrangements with my supervisor to be scheduled off that particular day.10 a.m. a technician came to my home to install services.I was previously informed that the setup would not be an all day event.Well…I was lied to….by 6pm 3 different technicians (including the supervisor)came out to try to install services….all day and they still didn’t have a clue as how to successfully set up services….my entire day was SHOT!My patience had worn very thin!To top things off,the technician left empty boxes,fiber optic material,etc in my home…..and even worse than that,I discovered that the technician had left the door leading to under the house removed….anything or anyone could’ve crawled under the house and I felt that this was a security issue. Days later,I receive this astronomical bill from CebturyLink….definetly not the price that was promised when I signed up with them!I was infuriated!Within the past year,I have had at least 4 different technicians come thru my home for service issues.(even had to spend my birthday at home waiting on the technician to come out and spend the day at my home practically all day)In the past year with CenturyLink,several equipment has been changed out for defects(modem,etc etc)CenturyLink customer service workers are the worst I have EVER encountered….they are incompetent and have no intentions of helping a valued customer…they only give you empty promises or conveniently drop the call after you have patiently held on the line…this company has got to be the worst company I have encountered…customer service sucks,the prices are astronomical and they definetly have little respect or compassion for their customers!I am advising everyone I meet to stay far away from this company if you desire to keep your sanity.

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LeAnn Pick January 7, 2016 at 12:52 pm

ARE YOU TIRED OF ME YET?

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LeAnn Pick January 7, 2016 at 12:52 pm

CONTINUING TO GET THEIR ATTENTION: I THINK I MIGHT SHARE THIS WITH A LAW FIRM THAT HANDLES CLASS ACTION LAWSUITS. THEY DON’T SEEM TO CARE OR RETURN YOUR CALLS.

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Linda Janicki February 5, 2016 at 12:06 pm

I would be happy to join you in the law suit, I have been hung up on, on the phone for hours with all the issues I am having I figure they owe me for my time sitting on the phone waiting up to 2 hours …it is to hard to be their customer it should be this hard!

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Heidi March 24, 2016 at 7:15 pm

Please let ME know if you get that class action suit started. Have had service/connectivity issues since last fall (2015), countless techs show up and temporarily fix the problem but the real resolution is replacing line underground due to voltage on the line. They will not approve repair for financial reasons but they’re happy to collect their bill money every month while providing spotty service, at best!

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Heidi March 24, 2016 at 7:20 pm

if you’re looking for people like me to join in class action suit, check out this link-
complaintlist century link dot com

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Daniel April 16, 2016 at 1:09 pm

I think that’s a great idea. I’m having all kinds of problems with them too. there’s a lot of people that are having problems with this company. We should all get together and sued them for millions of dollars. Centurylink is a scam. Time werner Is a much better choice

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Nicole N April 18, 2016 at 3:02 pm

I’m with you on this! I’ve been dealing with them for the past 6 months to get a situation resolved. You know how they resolve it???? By transferring me to different people until I get tired of being on the phone. Which is usually 2 hours!

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LeAnn Pick January 7, 2016 at 12:45 pm

CenturyLink, doesn’t care and needs a CLASS ACTION LAWSUIT AGAINST THEM STARTED.

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LeAnn Pick January 7, 2016 at 11:34 am

I have found this company to be so unreliable and the customer service department is rude. I have been hung up on from them, yelled at by Kailyn and Lenny billing specialist. When we bundled our service for direct tv, and verizon with centurylink, the first three months were fine. Then they raised the rates, we just kept paying the bill until one day six months after that we received a bill from them for just over $800.00. We called right away of course, they told us that Directv was being billed to someone else and they just caught the issue. We did not notice because the price on the bill went up so much. We also were told by them after a modem of there’s blew up to go and by our own at Best Buy. So we did. A few months later, they did an upgrade which blew up our own modem. We called Tech service and they acknowledged this and told us to send in the receipt for the one We purchased at Best buy and they would credit us. Then we started renting one of there modems and now that blew up. Now they want there modem back, and they can’t seem to find the notes to credit our account for the modem that we purchased. Today two days later we spoke to Carolyn in Tech Services and she says it’s impossible and won’t return our money. We are now with a much more professional company and they have been extremely good to us. I will never recommend CenturyLink to anyone unless they want extreme stress in there life.

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Robert Rowe December 29, 2015 at 11:25 am

I only had internet service for a couple weeks with this company. Service was slow and 3 techs could not fix it so i cancelled. When I signed up the girl that came to my door said if I had Direct Tv the bill would be cheaper. She asked to see the bill which is in my father’s name. After I cancelled I was sent a final bill for service. When I called the rep said that I would not have to pay and that my acct was closed. I now have been sent to collections for a bill that was apparently for Direct tv Which is in my Father’s name. It has dropped my credit score 50 points and I am in the middle of a refinance. I have not received any correspondence in regards to a past due bill from Centurylink. The rep I spoke to yesterday has told me the only thing I can do is pay it but they would not take this off my credit. I am very disappointed with the customer service from Centurylink. If someone doesn’t contact me to resolve this I will be putting an add in every major city and on social media for a class action lawsuit against Centurylink for deceptive business practice.

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Earl December 16, 2015 at 12:30 pm

So very disappointed in CenturyLink. After years of great service and no hassle access, they have decided to no longer accept American Express as a form of payment. As I run all my business expenses through this card, their decision has created a great hardship and inconvenience for me as I move everything to a new carrier. Unable to get an answer for the change, but I will now also be moving my personal interaction and spread the word to others to think about changing also. Poor decision on CenturyLinks part to terminate a relationship with American Express.

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Tina December 9, 2015 at 6:15 pm

So angry! I was promised a rate of $29.99 a month but yet I was charged full price along with some other charges that are not clear equaling $110 they deducted for my first bill and now trying to charge $80 for my 2nd bill. I have been on hold and transferred around for over 2 hours, Have had to re-explain my situation again with 7 different reps, and no one can help me. I was promised a callback within a few days from a supervisor… its been a week …still waiting. Customer service is unprofessional, no one wants to help and you just get jerked around. I’ve only been with century link for 2 months and I already want to cancel!

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Chad December 5, 2015 at 12:24 am

Horrible experience. Tried giving this company more of my money for a better service, ended up losing my internet and after 5 days without service, 2 tech trips, and over 4+ hours on the phone I am still without internet service.

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Jane lange December 3, 2015 at 5:52 pm

I have had them less than two months and have had HORRID service, first bill I got was a disconnect notice, not even my bill. Tried to get help from 4 different people and they shit off my service instead of helping! Was told there is no company headquarters or president to write to!! The fist two reps were so rude I was astounded they had jobs. The last one barely spoke English and had no idea how to offer any help. i still
Don’t have service and I am more angry nobody tries to be understanding, not everyone is out to screw a company!!!!!!!!

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Cynthia Griffith December 3, 2015 at 1:18 pm

CenturyLink, by far, has the worst customer service I have ever had. The problem began with CenturyLink failing to take a repair report when first notified that their lines were down. Then, when contacted again, gave a repair date that extended the repair so that it is 20 after the initial downing of the lines. CenturyLink utilizes call centers in the Philippines and other overseas areas. When I called their 800 number, my call was picked up the the Philippines I requested a transfer to the United States because I had special requests that I knew they could not handle. I was placed on a 46 minute hold with no interaction, before I finally hung up. I called the local store in Spokane and was given a number that was to be state-side. I called it and again my call was answered by the Philippines. I again requested a transfer to the United States and after several minutes, I was transferred to Asia where I again requested to be transferred state-side and again waited another almost 40 minutes with no one returning to the line. I hung up. I tried chat. Obviously by the improper English, I was again overseas. She gave me another number and told me to press 9 when they answered and I would go directly to a representative. I called the number and then I pressed 9 and got everything in Spanish. Obviously, CenturyLink’s chat is as inefficient as your call centers. My third call was routed to the Philippines where I explained my problem and he transferred the call the United States. He transferred me to someone at tech support, not repair, who told me he could transfer me to repair which would probably be in the Philippines because that is where they take the calls. The US tech told me that the call center could do nothing about my problem as they are just a “call center” and the lines would remain in my yard until my scheduled date for repairs. Utilizing puppet call centers or chat centers for handling business is only efficient on CenturyLink’s pocketbook but definitely not efficient for their customers needs.

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nickie November 5, 2015 at 11:57 am

add me to the list of unsatisfied customer
century link has the worst customer service we have ever had we have called them at least 10+ times on hold for 2 or 4 hours at time trying to get our bill handled they quoted us one price 115.00 per month then each month it was a different price. we call them we get several agents that give us different prices. we have had our service since
august 2015 and as to date we have paid $519.00 now we owe them $265.00.?
I could really go on but my time is very valuable I just want everyone to know how terrible century link was to us. They do not care about their customers !

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Cynthia Savage October 23, 2015 at 9:03 pm

Have had phone and internet service from Centurylink for years and it has been great! No problems of any kind.

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Alysun October 18, 2015 at 12:15 am

I have been with you guys for almost a year. My set up service and everything else was Great as well as the customer service. But now over some time I have had the worst service I have ever experienced. I paid a deposit to start an account with you guys. I didn’t know the circumstances that you guys will take the deposit and drop me as a client if I am a little late. If I would of known you guys drop your customers so easily I would of happily taken my money else where. As a you guys being a company selling me a service I have to have trust that you will not take my money wrongfully. I called in today 10/17/15 to prism off line support ( if they gave me valid information) I spoke to a woman named Ginger. I called her and asked why my internet was not working when I paid a $200.00 payment the day before (10/16/15). She said well you were late on your bill so we disconnected the service. I told her I received a bill with no break down saying I owed $140.00 on 10/15/15. She tells me they dropped me as a client on 10/13/15. I have the billing statement as proof and will take this as far as I need to go until I get the customer service I deserve as a paying customer. I then explain to her that I was unaware of all of this and she had no response but she can take another deposit from me and set up a new service. I replied to her that I am not getting the right customer service attention that I need as you are not able to even understand the situation. Miss. Ginger replies with there is no one else I can talk to. I said how is there no one else I can talk to? She says it’s only her. Then I again go over the circumstances of the situation and the help that I need from her and she again can only give me an answer with I can basically take more money from you and set up a new account. Then I tell her I have to speak with someone else she is not providing any information I need to understand. She replies with well you didn’t say you wanted to speak with a manager. I loose my head! I asked her repeatedly times that her help was not helping me and I needed to speak with someone that can. She knew I meant a manager someone higher than her. I have never heard of customer service like this in my life. You guys are paying this girl to taunt with customers when they are unhappy. She had absolutely no training. I would like you guys to find the call and listen to the recording. I want you guys to actually listen to your worker. Do you understand that as a paying customer I pay her check! This is how I get treated…. After she finally said their was a manager I can talk to she transfers the line with saying I spoke to my manager and told him the circumstances have a great day. Then The new manager States his name and says his name is Austin. I said hello Austin, I just had an awful experience with your co-worker and hopefully you can give me some help and resolve the situation. He then replies with I will be happy to help and then says we can start you up with a new account I will have to do another credit check. Mind you I have already had a credit check from you guys. Each time you take a credit check you take a point off my credit. I do not want to continue a credit check with a company I have already established for a year! I told him I just want my internet service I already had with the contract I already had. He replied with I am stuck I cannot give you anything without starting a new account. I explained to him I was completely unaware of the policy. He says the policy is on our website at centrylink.com. I reply with how can my specific policy by on a general statement. When you take my money and have a stipulation you must personally give me a policy so I know that you will not take my money at any chance. This is the trust I have to have with getting a service and giving you money! Then he again says this is all he can do for me. I don’t even get I am sorry you are unhappy with your service or anything! I then tell him I need to speak to his manager. As he is not explaining anything to me. He replies with I am not comfortable with giving you my managers name. I can give you the head quarters address. ( the address is online) which is a different department than Him. I then told him as a paying customer I have all rights to his managers name! then he says I will give you my badge number. Why would I trust that he is giving me the correct badge number or name at this point?! This all goes back to having trust with the service. I just find it really crazy to take in that you guys will drop a customer when they are paid in full and not help them in any way. I will send a letter to head quarters. I will send emails. I am so upset and have been wrongfully helped. My money has been stolen from your company. The badge number of the manager named Austin is CTPB022 if he gave me the correct information. I would never take any service from them! They do not care about their customers!!

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marion December 17, 2015 at 4:24 pm

Wow, your experience with Century Link is even worse than mine! But……same conclusion, they don’t give a rat’s patootie about their customers, once they have your money it’s “tough luck” customer.

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Robert Mueller October 13, 2015 at 11:45 pm

I asked for basic phone service in May 2015 and was quoted a lower price. When the bill came in it was higher than before. Every bill since May I have had to spend hours on hold to correct. Now they won’t fix Oct. bill and I was told to pay an amount on the Sept. bill and don’t worry about the difference and Oct. bill had the deference plus late fee. Now they say they will not fix it. How can so many employees be so incompetent and not be able to get the simplest thing right and then hold the consumer responsible for their mistakes? You would thing they would value the land line customers they have left instead of treating them as if they had no value to the company. I recommend everyone get away from CenturyLink and find other options in companies who value their business.

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Kathryn Snow October 12, 2015 at 7:54 pm

I ordered service in July to be connected in August, 2015. I saw a special online for 64.94 and when I called I asked if I needed to place the order online to get that price and was told no so I placed the order thru her. I was also promised a few freebies as well. I got my first bill and it was $266.00, not even close to what I was promised. I have spent the last 2 weeks and several hours and talking with at least 8 different people, which had a different story every time, to get this corrected. No one knows what the hell they are doing at this company!! I work in this industry so I know how it’s supposed to work and this is the worst customer service I have ever gotten from any company I have ever done business with. I was told by one rep that I could go ahead and pay the $266 and she would then take $10 a month off my bill going forward. Another one told me it was against Union rules for supervisors to talk to customers. Another told they could fix it and and would send me an email after it had been corrected and of course I never received that email. They are the most incompetent people I have ever dealt with. I will never do business with Century Link ever again. Hopefully I will get to move soon and get rid of the service. Oh and the service sucks too! The video tiles all the time!!

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Kim September 16, 2015 at 2:28 pm

Ok let’s continue the centurylink story as of last message.
So yesterday I call to see bill was going to be so I could get service. I wad told 590 dollars, I just about crapped . So I hung up and decided to call again. A different person answers. I explain what had gone on. And was told the same thing. I asked for a superviser. So after another 15 mins I get a superviser. Explain again what had been going on. So we talked and come to a figure of 390 which was to include a deposit because they cut my service off. So I go back to work again. On my way home I get a call and guess who it is. You got it, centurylink, wanting to know when I was going to pay my bill. Told her that when they get my bill straight then call me back. So again I got on the phone to find out what happened to the last conversation I had, because my bill was still 200 more then I was stated. Again another 15 to 20 min wait, and I finally got through. The lady was actually very nice. . We went through everything again and she could see were I had talked to a superviser. But my bill was still going to be 390 plus 100 deposit. I asked the superviser 3 times what my bill was going to be and she stated the same thing every time. But now I am told that the 100 deposit was not included in the 390 according to the notes she found. This did not surprise me a bit. Sane shit different day. So I was told to call tommarow and explain this again. So I spent around 2 hrs on phone again yesterday.
Will follow up tommarow with more centurylink

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jazmine ortiz September 15, 2015 at 10:05 pm

I am beyond disgusted with the service centurylink has provided! Ive been calling everyday since ive opened the account. And have been transfered around to many different representatives. Ive been on hold for 45 minutes and longer calls have been disconnected or nothing has been solved. Ive asked to speak to a manager and after being on hold for 30 minutes i was hung up on yet again! They have sent two technicians out to “fix” the problem yet no one has done it. The first time a tech was supposed to come out he never showed up. They kept scheduling me for 8-10 am and would then reschedule me for 5pm as i waited and based my whole day around them coming to fix the issue no one showed up. Finally when someone did show up they did not do anything but put a mark on my door stating that they came by and the problem was fixed. As an employee that works in fortune 500 company and works in a call center and deals with customer services this is by far the worst. I would never treat a customer calling in to get help on the account as if i did not care nor would my employer allow me too. Hopefully this company realizes that they need to care for their customers!

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Kim September 15, 2015 at 2:12 pm

Were to start! !!! Moved to an area that you can only hey one server and guess who that is. Right centurylink. Moved here in 2002. Hooked up a bundle package. In that time we had a repair guy out several times, because our house phone would not stay working. One trip it took 6 days before they got someone or to work on it. We finally disconnected the house phone because they would not give us credit for the times the phone wasn’t working..
Because of being on social security and having problems with bank of America on our house, we got one payment behind. We slowly was catching it up. We had set it up so that our payment was to be taken out on the 4 th of rack money. So the bull would come after we received our ss. We lousy or house and had to move in June of this yr. I called and had everything moved to new address. At that time I was quoted 169 a month for the months, being we were such valued customers and had been with this company for yrs. After receiving our bill, my husband went to pay it and asked why we did not receive our dicing that was quoted is. We were told they didn’t deal with that part. Then on setup 3 we got disconnected. So I stayed calling. After 9 hrs of being on the phone I got a real snotty lady and finally tools her to shove it. Wait times 48 min, 42, 24, 16, 53 ect l. For a total of 9 hrs. With no help what so ever. I even got transferred to Mexico one trip. Another after sitting on phone for ever, the phone connects but no one will answer. After airing fir 15 to 20 mins I hung up and had to start all over again.
So then a cretins was gong to move in with us. So she called to him it up in her name. She spent 8 hrs on a Friday, and they deducted 100 of our credit card and wad told in order to get hooked up she would have to call back on Monday. So Monday comes and she is told they would not hook her up until she had a leisurely agreement. So now she had changed her mind about moving in if she can’t get internet. So I called today to see what I wad going to have to pay to get hooked back up. I was told 200 dollars more then I was going to have to pay. So I called back and was told a different price. This is how they handle any complains. They put you on hold for long periods of time, then term you they need to transfer you and them you get tired of playing the game and hang up and don’t call back. And of course one person will tell you that the notes day this, but the next tell u there is no such note. What a joke of a company. I and copying this layer and posting it everywhere I can, so all can see the crap you will go through if you use this company.

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Al W. September 2, 2015 at 11:57 pm

Everyone, there are other state and federal authorities that might helpful in solving problems. Phone lines are utilities. (Internet not yet).
I too am disappointed in Century Link phone line customer care.
10-30 minute waits to talk to your call takers. Then working with friendly call taker only to be put on hold and then be disconnected, 45 minutes wasted on my time. I call back again and start all over with another friendly call taker, put on hold for several minutes again and get disconnected, another wasted half hour. I call a third time and Pat in Utah did not want to give her employee number and would not transfer me to management.
So I told her to undo and eliminate my just activated voice line and eliminate all accurate and error charges. She did this without putting me on hold and was able to END the billing error and my voice phone service. A drastic solution (Hopefully!!).
My state utility commission is aware of my difficulties and drastic solution with Century Link. They will take action if I have further problems. The Century Link corporate number they gave me no longer accepts complaints!
This is no way to run a business. You are wasting our time and paying employees to keep duplicating work every disconnect. You need a board member that oversees customer care malfunctions before class action lawsuits occur. This will maintain happier and paying customers, reduce call center costs, reduce support wait times and avoid legal problems. I may try reporting call center disconnects to your repair service. Now, how do we repair the Board of Directors and Executives?. Perhaps their pay is also not tied to job performance, YET. Do we need more qualified replacements for EARLY RETIREMENTS? Time to notify the shareholders? Just put Century link up for sale!, It’s price must be dropping.
I still have internet basics and I APPRECIATE the lower cost and the recent rural upgrades done in my area. I am glad we can have internet without a voice line – DSL only.

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unsatisfied customer September 1, 2015 at 2:27 pm

CenturyLink

TO: (Customer Service of CenturyLink & Glenn F. Post III)
FROM: (Brittany Jeanblanc)

SUBJECT: (Problems with Internet and customer service technicians)
DATE: ( Tuesday, 01SEP2015 )

Problems with Services
Good Afternoon,
I have had your services for twenty eight days now and today is the first day I was able to use my internet. From the beginning of this contract I have had nothing but problems. I received the internet package I requested but after several hours of trying to get it to work I called your customer service toll free number and sadly the individual was of no help. So I called again and spoke with someone that assured me that my service would work. This unfortunately was not the case. I then went back to the beginning and had several friends try to make it work and could not.
I then had a friend call to see if they could get it to work with an agent and once again they could not. This customer service representative finally sent a technician to my residence. He was able to get it to work but only after being in this contract for 28 days. Now I am being charged $107.53 for service I just received at 11:00 am today.
I just got off the phone with one of your managers named Jeff employee number 62359 which of whom checked to see how many times I had call and asked for help and found nothing. This is just lack of documentation by your employees not lack of persistence or effort on my part. At this point I will be calling both of my cell phone services for documentation on contacting your company along with documentation from other cell phones I used when trying to activate my services. I have had several services before and have not had to wait 28 days for internet using any of them. I do not plan to keep this contract if I am charged for a month of no services. I also plan to notify your CEO along with my chain of command, my fiances chain of command and all of my friends and family to warn them of what to expect when working with your company.

Brittany Jeanblanc
(919) 622-****
* Chariot Lane
Maysville NC 28555

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Joyce August 31, 2015 at 11:40 am

I’ve attempted for months now to get some help, any sort of help . . . I can use my email but it is really goofy in the way a rep from Century Link set it up. It was hooked up through Google and not one person since it was hooked up this way seems to know why or how it was done, very odd. Not one person from Century Link can or will offer any solutions either. My emails are NEVER given a reply and if I telephone, I’m either put on hold for ages or transferred . . . then my call is cut off. I just hate calling because I NEVER get any help . . . !! I’m about at the point where I’m going to cancel both my phone and net service and find another provider. I doubt I’ll be missed though as in my opinion, Century Link doesn’t care about its customers. 🙁

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Patrick August 24, 2015 at 7:25 pm

It appears to me that there are many frustrated people who are not receiving even reasonable customer service from CenturyLink. This is a growing population and I believe there is something we as a population can do about it.
If you feel your issue has not been taken care of to your satisfaction please feel free to contact me
We as a group must come together to deal with the issues and this corporation.

Patrick

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marion December 17, 2015 at 4:32 pm

Would love to contact you, Patrick, but there is no way to do so, other than this forum, emails are not shown.

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Frustrated in AZ August 24, 2015 at 12:44 pm

7-31-2015 Spoke with Julie – Customer Service / Robin in Financial (St. Paul) and Previously spoke to Josh who was supposed to have taken care of this for the final time after multiple calls to Century Link by me to have someone fix this.
Had us on stand alone internet above our normal internet with a different phone number than the one I have had for over 25 years. News to me… I told josh that I received a modem and had no idea why.. He checked the account and didn’t even show there was a modem sent. He is sending a return shipment packet so I can send the modem (unopened) back. Julie went into my account, closed the stand alone internet with I had been issued but didn’t know about, went back to when the account was established (5-11-2015) and credited all charges.She shut down this account.. Confirmation number for credit but was showing I needed to pay to reconnect service after disconnect from non payment. Why i would need to pay when I should have had a credit? I didn’t make payment because Josh told me there was a credit… Julie combined the internet and phone together as Josh should have done and I have been calling about for months. There was a service installation charge to reconnect my svc which i didn’t know about either and I advised the repairman came and connected the phone service which should never have been ported outside the house.. He did not come in the house and I verified there would be no charge for him to do this. .
The package of my phone and actual internet (not additional one I didn’t know I had) being billed separately instead of together was a mess I have been working on for over 3 months now. I have called regarding this mess on numerous occasions and have it all documented which comes out to over 3 days of my time trying to get this fixed. Plus this is not my fault they were billing me separately instead of a package deal like it has been for decades. Robin in Financal services reconnected service by applying a credit, and provided me with an Adj code..
TODAY 8-25 I called because i had rec a message in the mail about my service being interrupted. Now they show I owe over $169.00. Try to look up my acct on line and this doesn’t show. I contacted customer service who transferred me to billing, billing told me the credit had not been approved? News to me? I have a confirmation number for the credit… Go figure? And then I asked for a supervisor and was on hold for another 15 minutes, then someone picked up and i was back with Customer service… No supervisor and not even transferred within the billing department. So they connected me back to billing and guess what? I was disconnected when someone finally answered my call. I have called Corporate Headquarters and had to leave a message for someone to call me back… I am waiting for that call now for over 2 hours. I have been a customer since the Mountain Bell days and been though all the changes with them but Century Link is a joke! No customer service let alone no one who cares or has the knowledge to correct this mess that should have been a simple fix. Not only that they allowed someone to port my number away from them which is a violation of the FCC rules. Technically when a number is ported without the knowledge of the customer and due to 911 issues, a company can be fined up to $40,000.00.. I haven’t taken this route yet but if this mess continues I will consider it. I just want this fixed. Not much that I am asking but I am beyond frustrated!

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Brian Larsen August 20, 2015 at 4:20 pm

Century Link provide thee worst customer service. Been on hold for 25 minutes to executive offices.

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Sarah August 19, 2015 at 6:46 pm

Between myself and my parents, we have had nothing but trouble with this company. My parents have been without a home phone and internet for over a day, then got a new modem from CL and now their internet is between .03 and .05. Ridiculous! We’ve tried everything to contact someone and no luck at all. This is such a sleezy company.

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Cynthia Neubecker August 19, 2015 at 4:07 pm

Attn: Mr. Post 111, CEO
My service was (supposedly) disconnected on 7/17/15. On 7/20 I called to make sure this happened and was assured it was and that labels for shipping the modem were sent to me. I called on 7/27 to ask about labels and I was told I still had “live” service which was then being re-disconnected for 7/17and labels would be sent. On 7/28 I called as I had been charged for a whole new service that I never ordered or heard of with a whole new phone number!!! I called and was told this was a mistake(!), that I still had live services. I was assured again this would be discontinued as of 7/17 and was given a d/c confirmation # and quoted a refund amount I would receive on my cancellation as of 7/17. I spoke with Brandon who was very kind. on 8/3 I called and spoke with Noel who said I still had live services, he would d/c as of 7/17 and send labels. On 8/10 I followed up and spoke with Savaran who was also very kind. He said I still had live services that he would issue a special order and send labels. On 8/19 I spoke with three people. Two hungup on me as I in a calm voice relayed my story. Lois however, was very kind and said I still had live services that I had to go to a different department for service to be cut off!! That I had to call UPS to check on the whereabouts of labels that were sent apparently three times. I have never ever encountered such utter dysfunction and feel sorry for the front line workers who have been consistently kind but ineffective. I have worked as an administrator most of my life and would like to speak directly to the CEO. this company. I can not begin to relay the emotional and physical tool this has taken. It is still not over, as apparently I have “live services” that were d/c on 7/17/15. Shame on you CenturyLink.

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Julie Martin August 17, 2015 at 4:37 pm

I’ve been a customer with Century Link for over 16 years. I have had a difficult time with Century Link Financial Care. They have been giving me the runaround for two weeks regarding my payment arrangements. I’ve spent hours on the phone with them with no resolve. I get different responses from different representatives. They act as though they don’t value me as a customer.

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David Thomas August 8, 2015 at 11:57 am

This is directed to someone that can actually do something and can say I can do that and not I can not do that.

I have called Monday Aug 3rd 2015 to disconnect my telephone service since we do not use it and just a waste of money since we have cell phones. The person took the work order and it was disconnected. On Wednesday Aug 5th 2015 about 7pm the internet stopped working. Mind you we did not disconnect the internet just the phone service. The number on the bill was called and the person at Century Link, a rep was overseas, OUTSOURCED!, explained to her and she took a look at the account and said that the old number was removed and replaced with a new number and it was stuck in the system. I was like what, she could not do anything, So she made a call to a different department and gotten it unstuck. She then proceeds to tell me my speed was changed from 25mpbs down to 10mpbs. I said we just disconnected the phone service and the speed was not changed. Well we had to proceed to call a different department to place a work order to have the speed changed, since the current modem will not work with 10mbps speed. This was on Thursday Aug 6th 2015, Many hours later and many reps and supervisors later, and right now on hold with a rep. The internet is still not working, This has been down since Wednesday Aug 5th 2015. Everyone I talked with keeps saying this is not the correct department, We can not do that. This is very very unprofessional and very aggravating since no one can not fix the issue. Then all they want to do is credit $15.00 off the bill for all the problems. this is also very unacceptable. This should have been fixed on Wednesday.

Signed a very unhappy customer.

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Debra Bloor August 1, 2015 at 4:15 pm

Attn: Glen F.Post III

My family have been customers of yours since 1962. I normally do not take actionsuch as this but am getting nowhere with your customer service department. There have been many calls made to your customer service department and many false promises made. The last was approximately 6 weeks ago in which I again was falsely promised a specific cost factor in my bill, when discussing this with the customer retention department and coming to an agreement with them that at the time was a specific price that they assured me would stay at that level continuously. That price lasted one month and again the bill went up. I am extremely upset that your customer service department gives false information and want my bill to go back to the agreed amount. These practices are fraudulent and unprofessional and are unfortunately consistent with your company. This issue needs to be addressed and I need confirmation on when this will be taken care of.

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Daniel Franklin August 3, 2015 at 1:55 pm

Absolutely. I have been a customer for a little over a year and its sad when you are ready to move and relocate so you have other service provider options.

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Dan Williamson July 10, 2015 at 8:06 pm

SUBJECT:
Centurylink’s customer service CANNOT read or understand PROPER English!!!!!!!!!!!!

WHAT DOES A PERSON HAVE TO DO TO FIND AN AMERICAN THAT SPEAKS, READS, AND UNDERSTANDS AMERICAN ENGLISH?!?

My original query follows.

I wrote:

“Re: Removal of “Call detail” from all online accounts
Hi!
It appears that I am going to need some help on a particular, up-and-coming “customer service issue” that is currently in its “initial phase”. According to one of your online account surveys, Clink is about to disclude our option for downloading our “Call detail” via our online accounts. Clink’s reason for removing this “Call detail” option from our online accounts is that “this same info” is SUPPOSEDLY “already included on our bill”. PLEASE show me WHERE “this same info” is included on MY bill!!!!!!!! I have the “unlimited-long-distance” feature on my account and for the duration that I have had this SAME service – NOT ONCE have they EVER included “this same info” on ANY of my bills!! As a matter of fact, if I was NOT able to download “this same info” from the “call detail” link via my online account – then I would HAVE to get a court order to get “this same info” from MY OWN G..D… ACCOUNT!!!!!!!! WAKE UP PEOPLE!!! IT IS STILL YOUR JOB TO GIVE US PAYING PATRONS PROFESSIONAL SERVICE HERE!!!!! Someone needs to step up to the plate and tell them (the idiots in charge of making this decision) JUST EXACTLY HOW “this same info” is ACTUALLY dispensed to your customers! OBVIOUSLY, THESE SAME “PEOPLE” ARE COMPLETELY OUT OF TOUCH WITH REALITY!!!!!!!!!

THANK YOU!
Dan”

The following text contains copies of 2 TOTALLY STUPID responses I have gotten from Centurylink’s customer service so far:

Centurylink’s 1st response:

“Hello Dan ,

Thank you for your recent e-mail inquiry to CenturyLink. I apologize for the delay in responding to your e-mail.

I understand that you are unable to view your call details online. I am happy to assist you. I am going to send to you a attachment of your call details from your most recent bill.

Details of Your CenturyLink Packaged Services

Service Period: JUN 13 – JUL 12

Simple Choice

Monthly Recurring Charges 73.90

Services for: xxx xxx xxxx

1 Pty Residence Line

3-Way Calling

60 Select Call Reject

66 Busy Redial

77 Anonymous Call Reject

Call Forward No Answer

Caller ID With Call Waiting

Message Wait Visual

Message Waiting Indicator

Speed Call 8

Unlimited Long Distance (Voice Only)

Voicemail Basic

Services for: eqxxxxxxxxx

1.5M High Speed Internet

Package Charges $73.90

Discounts

$14 Disc 12 Mo/12 Mo Contract -$14.00

Loyalty Credit -$15.00

Promotional Discount -$15.95

Package Charges After Discount $28.95

Subtotal Packages $28.95

Taxes, Fees and Surcharges

INDIANA Sales Tax 1.01

INDIANA Universal Service Fund Surcharge .09

Universal Service Fund Surcharge 1.84

Total Taxes, Fees and Surcharges $

I hope that this was helpful to you. Please feel free to contact us again.

Thank you for choosing CenturyLink. We appreciate your business. Have a great day!

Sincerely,

Ria

CenturyLink”

Centurylink’s 2nd response:

“Hello Dan ,

Thank you for your recent e-mail inquiry to CenturyLink. I apologize for the delay in responding to your e-mail.

I understand you’re frustrated and would like your bill to be verified and your issues to be addressed researched your account and found that the bill date is 6/13/2015,previous balance $49.11,payment receive $49.11 and due date is 07/8/2015.Sorry for any inconvenience caused and I would be happy to assist you with any other request.

Thank you for choosing CenturyLink. We appreciate your business.Have a great day!

Sincerely,

Arlene

CenturyLink”

Are you fg kidding me?
How the (f-word) did these 2 idiots get a job with Centurylink’s customer service?

THESE 2 IDIOTS SHOULD BE CLEANING TOILETS OR AT LEAST SOMETHING THAT DOESN’T TAKE SO MUCH BRAIN POWER!!!

SO WHERE DOES THIS LEAVE ME NOW??

OUTSIDE OF IDIOTLAND!!

THANK GOD!!!!!!!!!

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Carmen F July 7, 2015 at 8:54 pm

I have been a customer of Century Link for about 3 years now. While there have been smaller issues with prices increasing above what was stated to us, we had been fairly satisfied with the service we’d received until now. We just moved and wished to remain with Century Link if they: 1) provided service in our new area, and 2) would give us a decent price. I found that they did provide service, at half the speed as before, and with only reducing the price by a few dollars. Here comes the BIG problem: I was told by the original rep I spoke with that there was no need for a technician to come to our house for the hook-up, she even verified it with another employee. Then a couple of days later while I was at work, I received a call from a service tech who was at my home needing to do some work. I questioned him as I had been told no appointment for a tech to come out was needed. He said they’d made a mistake in telling me that. I asked him if there was to be a charge for his services. He said “No, it’s just something we have to come out and do.” So I told him to go ahead.Then, I get a service charge of $59.99 on my bill. I called to clarify and explain, sure that they would remove the charge as it had been their error. But, they would NOT remove the charge. I spoke with the manager of the Loyalty department who explained to me that it was a real charge and I would just have to pay it. I told him I never approved doing anything that would have been charged, and that if I had known that I would have gone with a different company. After speaking with multiple representatives and managers, spending 2 hours on the phone, of which about an hour was HOLD time, they would not concede their error. I am so disappointed in this company. I will never do business with them again. I will report them to the BBB for what is basically extortion, as they said if I don’t pay it they will send it to my credit report. I will not pay it on principle. I do not owe it. They may have done the work, but without my consent. I can’t, for example, go mow someone’s lawn without their consent and then demand that they pay me for me. I did the work on my own, without consent, so if they don’t want to pay, that is my problem. CENTURY LINK DID THIS WORK WITHOUT GAINING PROPER INFORMED CONSENT AND IS NOW TRYING TO FORCE ME TO PAY THEM. This is NOT an ethical company.

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A angry hater of centurylink July 6, 2015 at 10:39 am

Got a knock at my door at 6pm by one of Centurylinks SALESMEN who got super aggressive with me to open my door so he could talk with me. I refused to open my door and he went nuts and started scaring me. I called the police about this seedy snake oil salesman banging on my door and ordering me to open to talk to him and they said to make a formal complaint on him at Centurylink.

I would NEVER do any business with this horrible company if they are anywhere near like their salesmen!!

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DJ July 2, 2015 at 2:54 pm

Hello general public. We have been trying to reach Alex Juarez from Centurylink Corporate in Phoenix, Az. This corporate entity is already aware that they are making billions of dollars and have NO intention of responding to customers or cleaning up their act. I “tried” to cancel with Centurylink within days of signing up and bundling with Directv. Directv is awesome but needs to divorce this company that is giving it a very bad name. We are planning a protest and full out boycott this month. Sadly Centurylink takes great pleasure in gauging & exploiting the elderly. The elderly is a large population in the state of Arizona. We will be heard! Extortion , bullying , threatening to ruin my credit, and full fledged tantrums over the phone have been my daily experience since April 2015 from this zero-one star company. We are organizing and will be standing our ground. Several media outlets have been informed. All I want to do is cancel and apparently malice and being vindictive is just another day at the office with centurylink corporation big wigs and their untrained reps! Sick and tired in Mesa Village

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Ana morales June 30, 2015 at 8:33 pm

Worst idea ever to sign up with Century Link agent show no AER, the show no I could help you attitude none of them leave clear notes on the account the supervisors do not help you the supervisors and the agents won’t give you the agent IDs their stories do not match up and none of them seem to be able to give any kind of resolution and will not ask fact finding questions to top it off because of their in inability to process information or understand the situation a customer has to pay and not have services when needed to very sad for a very big company to lose their customer service also interested in sales handle time and numbers whenever I hear anybody trying to get Centrelink I will make sure to tell him not to because of the customer care experience on them my two days of frustration being transfer all over the place 19 and a resolution will forever prevent me from getting the services again sad because one of the other greatest companies is combined with Centrelink which is Verizon and DirecTV those two companies will hurt a lot with this customer care

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Christine Rogers June 23, 2015 at 9:53 am

SO disappointed with this company…sorry I switched from Xfinity but I will be switching back !! They have no clue about customer service.

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McKenzie M. June 22, 2015 at 2:50 pm

I hope nobody makes the mistake of signing up for services with this company. Their customer service and way of business is absolutely horrific. I work in the customer service industry and I would be fired if I gave the customer service they provided to me. I signed up to get wifi with CenturyLink and was going to bundle with DirectTv…… Within the next 2 days I found out I was unable to have the DirectTv dish at my apartment so I immediately called DirectTv to cancel and then called CenturyLink to cancel as well…. It turns out that they person who supposedly cancelled my account had never done that so I ended up being billed for 2 months of service that I never used. I called 4 more times to cancel again and after getting poor customer service from the representative they finally assured me that the account was cancelled. BUT it hats not all…… After another month, I received a final cancellation bill for $299.86 that I had to pay because I didn’t cancel within 39 days. How is that even possible when I called the very next day to cancel??? Once I received that bill I called, AGAIN!!! This was the 5th time….. I talked to 3 different people who told me they had NO record I called to cancel. After dealing with 6 or more differ met people from this terrible company I ended up having to pay $300 to take care of this. I will tell everyone that they shouldn’t sign up for your services and I plan on posting this on every website I can find. CenturyLink has poor customer service and poor communication, and terrible service systems. DO NOT USE CENTURYLINK. It’s a nightmare. Such a rip-off… Not worth it!

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Joanna larose June 19, 2015 at 11:19 pm

I received a 14.99 one year for Internet service. Someone had called me and told me I
Could not receive this? Then I received an email stating I cancelled this? No I did not.
The person who gave it to me was in error. That they would extend the rate for six months.
Of course I am not happy about it.
Then I have had consistent problems with the modem it is always a three hour plus to
Get it straightened out. I have the replacement modem however, due to family
Emergencies was unable to spend that much time on the phone.
This is a problem. Why can’t this all be simple?
How could someone change my service? This is unacceptable.
Thank you

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Rita Valenta June 18, 2015 at 3:25 pm

I would like to talk to one of the executives of CenturyLink regarding very very poor customer service I received from Theresa Employee ID TPJA046. She refused to answer a simple question regarding a franchise fee, then refused to allow me to talk to a supervisor.
I was a supervisor in a call center for 15 years and her behavior reflects poorly on the entire company.

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William Comer June 16, 2015 at 1:32 am

It appears that others are having issues with CenturyLink. I have in a state of dispute over charges and billing from the beginning of service a year ago. Now, for me too, there is one more incident of communication failure. What irony! A communications industry unable to communicate efficiently and respectfully with it’s customers!

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fred smith June 7, 2015 at 9:52 pm

They keep billing me for internet service after I moved and terminated the service. The customer service staff really doesn’t care. They have a bad attitude. Meanwhile, I refuse to pay another cent to them and enjoy my cable internet.

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Denis Conroy June 4, 2015 at 11:19 am

I was faced by an aggressive rude Centurylink employee yesterday on my doorstep. He departed my home after he failed to scam me into buying Prisim TV Service shouting slanderous remarks about me that neighbours could hear. Lucky for me one of my neighbours actually wittnessed the incident. I contacted the Sherriff’s who with myself approached the TV sales team and filed a report.
I have spoken with someone at my local centurylink office, Another from the escalation dept who was less than helpful and then contacted the Corporate office who took my details before transferring me to an answering service. Now, a day later I am still waiting for the call to be returned! Do they really not care a bit about what go’s on?

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A angry hater of centurylink July 6, 2015 at 10:47 am

Same thing happened to me Denis! They must get their salesmen from prison because the snake who showed up at my door was NASTY and super pushy and intimidating! I wouldn’t open my door because I didn’t feel safe enough to do so with this turkey! And that just infuriated him more.
The police told me to make a formal complaint with Centurylink and I am trying to do just that so we will see how far I get. No doubt they hire JERKS intentionally to get sales because they’re such a pathetic and desperate company.

Something has to be done about their unprofessional and much hated presence in ‘Cableland’…why isn’t someone taking our complaints seriously?!!

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No Name May 28, 2015 at 4:45 pm

I would like a communication from someone who can make decisions regarding a disputed $80 bill. Unhappy is a mild adjective for my feelings about Century Link and their employees over the last six month period.

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