CenturyLink Corporate Office

CenturyLink Corporate Office Address

CenturyLink, Inc.
100 CenturyLink Dr
Monroe, LA 71203

Contact CenturyLink

Phone Number: (318) 388-9000
Fax Number: http://www.centurylink.com/help/contact/
Website: http://www.centurylink.com
Email: Email CenturyLink

Executives

CEO: Glen F. Post III
CFO: R. Stewart Ewing Jr.
COO: Karen A. Puckett

CenturyLink History

CenturyLink was founded in 1968 as Central Telephone and Electronics Corporation.  In 1971, the name was changed to Century Telephone Enterprises and then to CenturyTel in 1999.

Oak Ridge Telephone Company originally served 3 states with around 10,000 access lines.  In 1968, Oak Ridge incorporated as Central Telephone and Electronics.

In 1978, the company went public and began to trade on the NYSE under symbol CTL.

In 1981, the company acquired War Telephone from WV.  War Telephone was sold 2 years later due to financial issues.

In 1989, Universal Telephone was acquired.  In 1992, Central Telephone Company of Ohio was added to the company.

In 2008, Embarq acquired CenturyTel.  In 2010, the name was changed to CenturyLink.  The CenturyLink corporate office is located in Monroe, LA.

{ 213 comments… read them below or add one }

Al W. September 2, 2015 at 11:57 pm

Everyone, there are other state and federal authorities that might helpful in solving problems. Phone lines are utilities. (Internet not yet).
I too am disappointed in Century Link phone line customer care.
10-30 minute waits to talk to your call takers. Then working with friendly call taker only to be put on hold and then be disconnected, 45 minutes wasted on my time. I call back again and start all over with another friendly call taker, put on hold for several minutes again and get disconnected, another wasted half hour. I call a third time and Pat in Utah did not want to give her employee number and would not transfer me to management.
So I told her to undo and eliminate my just activated voice line and eliminate all accurate and error charges. She did this without putting me on hold and was able to END the billing error and my voice phone service. A drastic solution (Hopefully!!).
My state utility commission is aware of my difficulties and drastic solution with Century Link. They will take action if I have further problems. The Century Link corporate number they gave me no longer accepts complaints!
This is no way to run a business. You are wasting our time and paying employees to keep duplicating work every disconnect. You need a board member that oversees customer care malfunctions before class action lawsuits occur. This will maintain happier and paying customers, reduce call center costs, reduce support wait times and avoid legal problems. I may try reporting call center disconnects to your repair service. Now, how do we repair the Board of Directors and Executives?. Perhaps their pay is also not tied to job performance, YET. Do we need more qualified replacements for EARLY RETIREMENTS? Time to notify the shareholders? Just put Century link up for sale!, It’s price must be dropping.
I still have internet basics and I APPRECIATE the lower cost and the recent rural upgrades done in my area. I am glad we can have internet without a voice line – DSL only.

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unsatisfied customer September 1, 2015 at 2:27 pm

CenturyLink

TO: (Customer Service of CenturyLink & Glenn F. Post III)
FROM: (Brittany Jeanblanc)

SUBJECT: (Problems with Internet and customer service technicians)
DATE: ( Tuesday, 01SEP2015 )

Problems with Services
Good Afternoon,
I have had your services for twenty eight days now and today is the first day I was able to use my internet. From the beginning of this contract I have had nothing but problems. I received the internet package I requested but after several hours of trying to get it to work I called your customer service toll free number and sadly the individual was of no help. So I called again and spoke with someone that assured me that my service would work. This unfortunately was not the case. I then went back to the beginning and had several friends try to make it work and could not.
I then had a friend call to see if they could get it to work with an agent and once again they could not. This customer service representative finally sent a technician to my residence. He was able to get it to work but only after being in this contract for 28 days. Now I am being charged $107.53 for service I just received at 11:00 am today.
I just got off the phone with one of your managers named Jeff employee number 62359 which of whom checked to see how many times I had call and asked for help and found nothing. This is just lack of documentation by your employees not lack of persistence or effort on my part. At this point I will be calling both of my cell phone services for documentation on contacting your company along with documentation from other cell phones I used when trying to activate my services. I have had several services before and have not had to wait 28 days for internet using any of them. I do not plan to keep this contract if I am charged for a month of no services. I also plan to notify your CEO along with my chain of command, my fiances chain of command and all of my friends and family to warn them of what to expect when working with your company.

Brittany Jeanblanc
(919) 622-****
* Chariot Lane
Maysville NC 28555

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Joyce August 31, 2015 at 11:40 am

I’ve attempted for months now to get some help, any sort of help . . . I can use my email but it is really goofy in the way a rep from Century Link set it up. It was hooked up through Google and not one person since it was hooked up this way seems to know why or how it was done, very odd. Not one person from Century Link can or will offer any solutions either. My emails are NEVER given a reply and if I telephone, I’m either put on hold for ages or transferred . . . then my call is cut off. I just hate calling because I NEVER get any help . . . !! I’m about at the point where I’m going to cancel both my phone and net service and find another provider. I doubt I’ll be missed though as in my opinion, Century Link doesn’t care about its customers. :(

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Patrick August 24, 2015 at 7:25 pm

It appears to me that there are many frustrated people who are not receiving even reasonable customer service from CenturyLink. This is a growing population and I believe there is something we as a population can do about it.
If you feel your issue has not been taken care of to your satisfaction please feel free to contact me
We as a group must come together to deal with the issues and this corporation.

Patrick

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Frustrated in AZ August 24, 2015 at 12:44 pm

7-31-2015 Spoke with Julie – Customer Service / Robin in Financial (St. Paul) and Previously spoke to Josh who was supposed to have taken care of this for the final time after multiple calls to Century Link by me to have someone fix this.
Had us on stand alone internet above our normal internet with a different phone number than the one I have had for over 25 years. News to me… I told josh that I received a modem and had no idea why.. He checked the account and didn’t even show there was a modem sent. He is sending a return shipment packet so I can send the modem (unopened) back. Julie went into my account, closed the stand alone internet with I had been issued but didn’t know about, went back to when the account was established (5-11-2015) and credited all charges.She shut down this account.. Confirmation number for credit but was showing I needed to pay to reconnect service after disconnect from non payment. Why i would need to pay when I should have had a credit? I didn’t make payment because Josh told me there was a credit… Julie combined the internet and phone together as Josh should have done and I have been calling about for months. There was a service installation charge to reconnect my svc which i didn’t know about either and I advised the repairman came and connected the phone service which should never have been ported outside the house.. He did not come in the house and I verified there would be no charge for him to do this. .
The package of my phone and actual internet (not additional one I didn’t know I had) being billed separately instead of together was a mess I have been working on for over 3 months now. I have called regarding this mess on numerous occasions and have it all documented which comes out to over 3 days of my time trying to get this fixed. Plus this is not my fault they were billing me separately instead of a package deal like it has been for decades. Robin in Financal services reconnected service by applying a credit, and provided me with an Adj code..
TODAY 8-25 I called because i had rec a message in the mail about my service being interrupted. Now they show I owe over $169.00. Try to look up my acct on line and this doesn’t show. I contacted customer service who transferred me to billing, billing told me the credit had not been approved? News to me? I have a confirmation number for the credit… Go figure? And then I asked for a supervisor and was on hold for another 15 minutes, then someone picked up and i was back with Customer service… No supervisor and not even transferred within the billing department. So they connected me back to billing and guess what? I was disconnected when someone finally answered my call. I have called Corporate Headquarters and had to leave a message for someone to call me back… I am waiting for that call now for over 2 hours. I have been a customer since the Mountain Bell days and been though all the changes with them but Century Link is a joke! No customer service let alone no one who cares or has the knowledge to correct this mess that should have been a simple fix. Not only that they allowed someone to port my number away from them which is a violation of the FCC rules. Technically when a number is ported without the knowledge of the customer and due to 911 issues, a company can be fined up to $40,000.00.. I haven’t taken this route yet but if this mess continues I will consider it. I just want this fixed. Not much that I am asking but I am beyond frustrated!

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Brian Larsen August 20, 2015 at 4:20 pm

Century Link provide thee worst customer service. Been on hold for 25 minutes to executive offices.

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Sarah August 19, 2015 at 6:46 pm

Between myself and my parents, we have had nothing but trouble with this company. My parents have been without a home phone and internet for over a day, then got a new modem from CL and now their internet is between .03 and .05. Ridiculous! We’ve tried everything to contact someone and no luck at all. This is such a sleezy company.

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Cynthia Neubecker August 19, 2015 at 4:07 pm

Attn: Mr. Post 111, CEO
My service was (supposedly) disconnected on 7/17/15. On 7/20 I called to make sure this happened and was assured it was and that labels for shipping the modem were sent to me. I called on 7/27 to ask about labels and I was told I still had “live” service which was then being re-disconnected for 7/17and labels would be sent. On 7/28 I called as I had been charged for a whole new service that I never ordered or heard of with a whole new phone number!!! I called and was told this was a mistake(!), that I still had live services. I was assured again this would be discontinued as of 7/17 and was given a d/c confirmation # and quoted a refund amount I would receive on my cancellation as of 7/17. I spoke with Brandon who was very kind. on 8/3 I called and spoke with Noel who said I still had live services, he would d/c as of 7/17 and send labels. On 8/10 I followed up and spoke with Savaran who was also very kind. He said I still had live services that he would issue a special order and send labels. On 8/19 I spoke with three people. Two hungup on me as I in a calm voice relayed my story. Lois however, was very kind and said I still had live services that I had to go to a different department for service to be cut off!! That I had to call UPS to check on the whereabouts of labels that were sent apparently three times. I have never ever encountered such utter dysfunction and feel sorry for the front line workers who have been consistently kind but ineffective. I have worked as an administrator most of my life and would like to speak directly to the CEO. this company. I can not begin to relay the emotional and physical tool this has taken. It is still not over, as apparently I have “live services” that were d/c on 7/17/15. Shame on you CenturyLink.

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Julie Martin August 17, 2015 at 4:37 pm

I’ve been a customer with Century Link for over 16 years. I have had a difficult time with Century Link Financial Care. They have been giving me the runaround for two weeks regarding my payment arrangements. I’ve spent hours on the phone with them with no resolve. I get different responses from different representatives. They act as though they don’t value me as a customer.

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David Thomas August 8, 2015 at 11:57 am

This is directed to someone that can actually do something and can say I can do that and not I can not do that.

I have called Monday Aug 3rd 2015 to disconnect my telephone service since we do not use it and just a waste of money since we have cell phones. The person took the work order and it was disconnected. On Wednesday Aug 5th 2015 about 7pm the internet stopped working. Mind you we did not disconnect the internet just the phone service. The number on the bill was called and the person at Century Link, a rep was overseas, OUTSOURCED!, explained to her and she took a look at the account and said that the old number was removed and replaced with a new number and it was stuck in the system. I was like what, she could not do anything, So she made a call to a different department and gotten it unstuck. She then proceeds to tell me my speed was changed from 25mpbs down to 10mpbs. I said we just disconnected the phone service and the speed was not changed. Well we had to proceed to call a different department to place a work order to have the speed changed, since the current modem will not work with 10mbps speed. This was on Thursday Aug 6th 2015, Many hours later and many reps and supervisors later, and right now on hold with a rep. The internet is still not working, This has been down since Wednesday Aug 5th 2015. Everyone I talked with keeps saying this is not the correct department, We can not do that. This is very very unprofessional and very aggravating since no one can not fix the issue. Then all they want to do is credit $15.00 off the bill for all the problems. this is also very unacceptable. This should have been fixed on Wednesday.

Signed a very unhappy customer.

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Debra Bloor August 1, 2015 at 4:15 pm

Attn: Glen F.Post III

My family have been customers of yours since 1962. I normally do not take actionsuch as this but am getting nowhere with your customer service department. There have been many calls made to your customer service department and many false promises made. The last was approximately 6 weeks ago in which I again was falsely promised a specific cost factor in my bill, when discussing this with the customer retention department and coming to an agreement with them that at the time was a specific price that they assured me would stay at that level continuously. That price lasted one month and again the bill went up. I am extremely upset that your customer service department gives false information and want my bill to go back to the agreed amount. These practices are fraudulent and unprofessional and are unfortunately consistent with your company. This issue needs to be addressed and I need confirmation on when this will be taken care of.

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Daniel Franklin August 3, 2015 at 1:55 pm

Absolutely. I have been a customer for a little over a year and its sad when you are ready to move and relocate so you have other service provider options.

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Dan Williamson July 10, 2015 at 8:06 pm

SUBJECT:
Centurylink’s customer service CANNOT read or understand PROPER English!!!!!!!!!!!!

WHAT DOES A PERSON HAVE TO DO TO FIND AN AMERICAN THAT SPEAKS, READS, AND UNDERSTANDS AMERICAN ENGLISH?!?

My original query follows.

I wrote:

“Re: Removal of “Call detail” from all online accounts
Hi!
It appears that I am going to need some help on a particular, up-and-coming “customer service issue” that is currently in its “initial phase”. According to one of your online account surveys, Clink is about to disclude our option for downloading our “Call detail” via our online accounts. Clink’s reason for removing this “Call detail” option from our online accounts is that “this same info” is SUPPOSEDLY “already included on our bill”. PLEASE show me WHERE “this same info” is included on MY bill!!!!!!!! I have the “unlimited-long-distance” feature on my account and for the duration that I have had this SAME service – NOT ONCE have they EVER included “this same info” on ANY of my bills!! As a matter of fact, if I was NOT able to download “this same info” from the “call detail” link via my online account – then I would HAVE to get a court order to get “this same info” from MY OWN G..D… ACCOUNT!!!!!!!! WAKE UP PEOPLE!!! IT IS STILL YOUR JOB TO GIVE US PAYING PATRONS PROFESSIONAL SERVICE HERE!!!!! Someone needs to step up to the plate and tell them (the idiots in charge of making this decision) JUST EXACTLY HOW “this same info” is ACTUALLY dispensed to your customers! OBVIOUSLY, THESE SAME “PEOPLE” ARE COMPLETELY OUT OF TOUCH WITH REALITY!!!!!!!!!

THANK YOU!
Dan”

The following text contains copies of 2 TOTALLY STUPID responses I have gotten from Centurylink’s customer service so far:

Centurylink’s 1st response:

“Hello Dan ,

Thank you for your recent e-mail inquiry to CenturyLink. I apologize for the delay in responding to your e-mail.

I understand that you are unable to view your call details online. I am happy to assist you. I am going to send to you a attachment of your call details from your most recent bill.

Details of Your CenturyLink Packaged Services

Service Period: JUN 13 – JUL 12

Simple Choice

Monthly Recurring Charges 73.90

Services for: xxx xxx xxxx

1 Pty Residence Line

3-Way Calling

60 Select Call Reject

66 Busy Redial

77 Anonymous Call Reject

Call Forward No Answer

Caller ID With Call Waiting

Message Wait Visual

Message Waiting Indicator

Speed Call 8

Unlimited Long Distance (Voice Only)

Voicemail Basic

Services for: eqxxxxxxxxx

1.5M High Speed Internet

Package Charges $73.90

Discounts

$14 Disc 12 Mo/12 Mo Contract -$14.00

Loyalty Credit -$15.00

Promotional Discount -$15.95

Package Charges After Discount $28.95

Subtotal Packages $28.95

Taxes, Fees and Surcharges

INDIANA Sales Tax 1.01

INDIANA Universal Service Fund Surcharge .09

Universal Service Fund Surcharge 1.84

Total Taxes, Fees and Surcharges $

I hope that this was helpful to you. Please feel free to contact us again.

Thank you for choosing CenturyLink. We appreciate your business. Have a great day!

Sincerely,

Ria

CenturyLink”

Centurylink’s 2nd response:

“Hello Dan ,

Thank you for your recent e-mail inquiry to CenturyLink. I apologize for the delay in responding to your e-mail.

I understand you’re frustrated and would like your bill to be verified and your issues to be addressed researched your account and found that the bill date is 6/13/2015,previous balance $49.11,payment receive $49.11 and due date is 07/8/2015.Sorry for any inconvenience caused and I would be happy to assist you with any other request.

Thank you for choosing CenturyLink. We appreciate your business.Have a great day!

Sincerely,

Arlene

CenturyLink”

Are you fg kidding me?
How the (f-word) did these 2 idiots get a job with Centurylink’s customer service?

THESE 2 IDIOTS SHOULD BE CLEANING TOILETS OR AT LEAST SOMETHING THAT DOESN’T TAKE SO MUCH BRAIN POWER!!!

SO WHERE DOES THIS LEAVE ME NOW??

OUTSIDE OF IDIOTLAND!!

THANK GOD!!!!!!!!!

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Carmen F July 7, 2015 at 8:54 pm

I have been a customer of Century Link for about 3 years now. While there have been smaller issues with prices increasing above what was stated to us, we had been fairly satisfied with the service we’d received until now. We just moved and wished to remain with Century Link if they: 1) provided service in our new area, and 2) would give us a decent price. I found that they did provide service, at half the speed as before, and with only reducing the price by a few dollars. Here comes the BIG problem: I was told by the original rep I spoke with that there was no need for a technician to come to our house for the hook-up, she even verified it with another employee. Then a couple of days later while I was at work, I received a call from a service tech who was at my home needing to do some work. I questioned him as I had been told no appointment for a tech to come out was needed. He said they’d made a mistake in telling me that. I asked him if there was to be a charge for his services. He said “No, it’s just something we have to come out and do.” So I told him to go ahead.Then, I get a service charge of $59.99 on my bill. I called to clarify and explain, sure that they would remove the charge as it had been their error. But, they would NOT remove the charge. I spoke with the manager of the Loyalty department who explained to me that it was a real charge and I would just have to pay it. I told him I never approved doing anything that would have been charged, and that if I had known that I would have gone with a different company. After speaking with multiple representatives and managers, spending 2 hours on the phone, of which about an hour was HOLD time, they would not concede their error. I am so disappointed in this company. I will never do business with them again. I will report them to the BBB for what is basically extortion, as they said if I don’t pay it they will send it to my credit report. I will not pay it on principle. I do not owe it. They may have done the work, but without my consent. I can’t, for example, go mow someone’s lawn without their consent and then demand that they pay me for me. I did the work on my own, without consent, so if they don’t want to pay, that is my problem. CENTURY LINK DID THIS WORK WITHOUT GAINING PROPER INFORMED CONSENT AND IS NOW TRYING TO FORCE ME TO PAY THEM. This is NOT an ethical company.

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A angry hater of centurylink July 6, 2015 at 10:39 am

Got a knock at my door at 6pm by one of Centurylinks SALESMEN who got super aggressive with me to open my door so he could talk with me. I refused to open my door and he went nuts and started scaring me. I called the police about this seedy snake oil salesman banging on my door and ordering me to open to talk to him and they said to make a formal complaint on him at Centurylink.

I would NEVER do any business with this horrible company if they are anywhere near like their salesmen!!

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DJ July 2, 2015 at 2:54 pm

Hello general public. We have been trying to reach Alex Juarez from Centurylink Corporate in Phoenix, Az. This corporate entity is already aware that they are making billions of dollars and have NO intention of responding to customers or cleaning up their act. I “tried” to cancel with Centurylink within days of signing up and bundling with Directv. Directv is awesome but needs to divorce this company that is giving it a very bad name. We are planning a protest and full out boycott this month. Sadly Centurylink takes great pleasure in gauging & exploiting the elderly. The elderly is a large population in the state of Arizona. We will be heard! Extortion , bullying , threatening to ruin my credit, and full fledged tantrums over the phone have been my daily experience since April 2015 from this zero-one star company. We are organizing and will be standing our ground. Several media outlets have been informed. All I want to do is cancel and apparently malice and being vindictive is just another day at the office with centurylink corporation big wigs and their untrained reps! Sick and tired in Mesa Village

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Ana morales June 30, 2015 at 8:33 pm

Worst idea ever to sign up with Century Link agent show no AER, the show no I could help you attitude none of them leave clear notes on the account the supervisors do not help you the supervisors and the agents won’t give you the agent IDs their stories do not match up and none of them seem to be able to give any kind of resolution and will not ask fact finding questions to top it off because of their in inability to process information or understand the situation a customer has to pay and not have services when needed to very sad for a very big company to lose their customer service also interested in sales handle time and numbers whenever I hear anybody trying to get Centrelink I will make sure to tell him not to because of the customer care experience on them my two days of frustration being transfer all over the place 19 and a resolution will forever prevent me from getting the services again sad because one of the other greatest companies is combined with Centrelink which is Verizon and DirecTV those two companies will hurt a lot with this customer care

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Christine Rogers June 23, 2015 at 9:53 am

SO disappointed with this company…sorry I switched from Xfinity but I will be switching back !! They have no clue about customer service.

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McKenzie M. June 22, 2015 at 2:50 pm

I hope nobody makes the mistake of signing up for services with this company. Their customer service and way of business is absolutely horrific. I work in the customer service industry and I would be fired if I gave the customer service they provided to me. I signed up to get wifi with CenturyLink and was going to bundle with DirectTv…… Within the next 2 days I found out I was unable to have the DirectTv dish at my apartment so I immediately called DirectTv to cancel and then called CenturyLink to cancel as well…. It turns out that they person who supposedly cancelled my account had never done that so I ended up being billed for 2 months of service that I never used. I called 4 more times to cancel again and after getting poor customer service from the representative they finally assured me that the account was cancelled. BUT it hats not all…… After another month, I received a final cancellation bill for $299.86 that I had to pay because I didn’t cancel within 39 days. How is that even possible when I called the very next day to cancel??? Once I received that bill I called, AGAIN!!! This was the 5th time….. I talked to 3 different people who told me they had NO record I called to cancel. After dealing with 6 or more differ met people from this terrible company I ended up having to pay $300 to take care of this. I will tell everyone that they shouldn’t sign up for your services and I plan on posting this on every website I can find. CenturyLink has poor customer service and poor communication, and terrible service systems. DO NOT USE CENTURYLINK. It’s a nightmare. Such a rip-off… Not worth it!

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Joanna larose June 19, 2015 at 11:19 pm

I received a 14.99 one year for Internet service. Someone had called me and told me I
Could not receive this? Then I received an email stating I cancelled this? No I did not.
The person who gave it to me was in error. That they would extend the rate for six months.
Of course I am not happy about it.
Then I have had consistent problems with the modem it is always a three hour plus to
Get it straightened out. I have the replacement modem however, due to family
Emergencies was unable to spend that much time on the phone.
This is a problem. Why can’t this all be simple?
How could someone change my service? This is unacceptable.
Thank you

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Rita Valenta June 18, 2015 at 3:25 pm

I would like to talk to one of the executives of CenturyLink regarding very very poor customer service I received from Theresa Employee ID TPJA046. She refused to answer a simple question regarding a franchise fee, then refused to allow me to talk to a supervisor.
I was a supervisor in a call center for 15 years and her behavior reflects poorly on the entire company.

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William Comer June 16, 2015 at 1:32 am

It appears that others are having issues with CenturyLink. I have in a state of dispute over charges and billing from the beginning of service a year ago. Now, for me too, there is one more incident of communication failure. What irony! A communications industry unable to communicate efficiently and respectfully with it’s customers!

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fred smith June 7, 2015 at 9:52 pm

They keep billing me for internet service after I moved and terminated the service. The customer service staff really doesn’t care. They have a bad attitude. Meanwhile, I refuse to pay another cent to them and enjoy my cable internet.

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Denis Conroy June 4, 2015 at 11:19 am

I was faced by an aggressive rude Centurylink employee yesterday on my doorstep. He departed my home after he failed to scam me into buying Prisim TV Service shouting slanderous remarks about me that neighbours could hear. Lucky for me one of my neighbours actually wittnessed the incident. I contacted the Sherriff’s who with myself approached the TV sales team and filed a report.
I have spoken with someone at my local centurylink office, Another from the escalation dept who was less than helpful and then contacted the Corporate office who took my details before transferring me to an answering service. Now, a day later I am still waiting for the call to be returned! Do they really not care a bit about what go’s on?

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A angry hater of centurylink July 6, 2015 at 10:47 am

Same thing happened to me Denis! They must get their salesmen from prison because the snake who showed up at my door was NASTY and super pushy and intimidating! I wouldn’t open my door because I didn’t feel safe enough to do so with this turkey! And that just infuriated him more.
The police told me to make a formal complaint with Centurylink and I am trying to do just that so we will see how far I get. No doubt they hire JERKS intentionally to get sales because they’re such a pathetic and desperate company.

Something has to be done about their unprofessional and much hated presence in ‘Cableland’…why isn’t someone taking our complaints seriously?!!

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No Name May 28, 2015 at 4:45 pm

I would like a communication from someone who can make decisions regarding a disputed $80 bill. Unhappy is a mild adjective for my feelings about Century Link and their employees over the last six month period.

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