Bank of America Corporate Office

Bank of America Corporate Office Address

Bank of America Corporation
100 N Tryon St
Charlotte, NC 28255

Contact Bank of America

Phone Number: (704) 386-5681
Fax Number: (704) 386-6699
Email: Email Bank of America


CEO: Brian T. Moynihan
CFO: Bruce R. Thompson
COO: David C. Darnell & Thomas K. Montag

Bank of America History

Bank of America began in 1904 as Bank of Italy.  Amadeo Giannini created the bank in San Francisco to service immigrants that were denied service by other banks.

In 1922 the name changed to Bank of America and Italy after Giannini acquired Banca dell’Italia Meridionale.

In 1930, the name Bank of America was finally adopted after a merger.

In 1956, BankAmerica was created as a holding company for Bank of America.

In 1983, the company expanded outside of California with the acquisition of SeaFirst, a Seattle, WA based bank.

In 1997, Bank of America merged with NationsBank.

In recent years, Bank of America has acquired Countrywide Financial and Merrill Lynch.  The company has also been under fire for taking $20 billion in government TARP money in 2009.

Bank of America is currently the second largest bank holding company in the US.  The BoA network contains over 5500 branch locations and 16,000 ATMs.

{ 129 comments… read them below or add one }

Martin September 24, 2015 at 5:55 pm


I went to the bank on Sept. 23, 2015 to withdraw money and was told there was NO MONEY there.

i was stunned because I keep track of every penny I spend and earn on paper. I opened a checking account with a ZERO fee precisely so I would not have to have bank statements send to me. Periodically, I checked online statements for a while, but the system was AWFUL. It was a pathetic system so I stopped using it.

As part of the zero fee provisions, I did NOT have a checkbook, did NOT have a statement sent to me, and did NOT withdraw money or deposit money except for the ATM system.

After seeing that I had no money in my account I went to the bank and asked for a statement. To my astonishment, I had been charged $8.95 per month every month for the past several months.

I went to the bank today and talked to, among others, personal banker Guadalupe Rodriguez and personal banker Emanuel Lopez, and their supervisor, Marisol (who did not provide a card or her last name). They told me that my ZERO fee account was switched to an $8.95 per month charge between May 14, 2014, and June 12, 2014. This means that I have been charged $8.95 per month for 16 or 17 months. I have NEVER authorized such a switch.

I emphasized that I had NEVER authorized such a switch and asked for a refund. The three st_____ spent an hour doing I don’t know what. The bottom line is that they refused to give me a refund — and said there would be a long investigation (surely one that would cost them more than the $150 they owe me on reversed charges).

Later, Mr. Lopez said something to the effect that there was fraud on my online account in 2012 and, thus, the online account no longer exists. They are contradicting themselves.

I can’t use an online account because I am a victim so the bank “protects” me by getting rid of the online account and charging $8.95 per month for an offline account that I didn’t know that I had until TODAY.


I want ALL the $8.95 monthly fees REVERSED.

I opened an ONLINE account precisely to avoid a fee. The online account never works so the bank takes it away from me WITHOUT TELLING ME and charges me $8.95 per month for NO SERVICES (no checks, no statements sent to the four places I have lived in four years, etc.


Cris Williamson September 21, 2015 at 12:21 pm

I sent the following letter to BofA corporate office addressed to chairman. I have received no response. I am now going to close all of my accounts with this bank:
I am writing on behalf of my son, (removing name) who is one of your customers. He currently has a checking account with Bank of America. He resides in Decatur, Georgia. On or around August 11, 2015 at around 10:00 p.m., he stopped at a bank ATM station to make a deposit. As he pressed the keys, the automated chat feature popped up to offer assistance. He declined the offer of assistance and started his transaction over. He made his deposit but when he received his receipt, it showed that he had withdrawn $500. He did not make a withdrawal.

As it was late at night, he did not stay at the cash station but he did call the bank the next day after checking his account and finding that it showed the erroneous $500 withdrawal transaction and his actual deposit. He has contacted the bank several times (via email, phone and in person) to try to get the matter resolved and the funds placed back into his account. He was once told there was nothing that can be done and the claim was closed. His claim date was August 12, 2015 and his claim number is xxxx12103590. He persisted and the claim was reopened.

On August 21, 2015, he spoke with one agent who stated that the video security camera at the cash station shows someone in a vehicle the same color to my son’s making a transaction at around 12:00 midnight. When my son attempted to correct him about the time he was placed on hold. Once the agent returned to the call he said something to the affect, ‘…oh yeah, it was around 10:00 p.m. – so we will not be returning the funds.’

My son has recently moved to the Decatur, GA area and he is currently working two jobs in the Atlanta area. As a young college graduate who is beginning his career and living on his own, he has bills to pay, including a car note, tuition loans to repay, as well as living expenses, etc. To a large corporation, $500 may seem like a paltry amount, but my son is in no position to simply part $500 of his hard earned salary due to automated error.

As a long time Bank of America customer with a business account, personal account, debit and credit cards, and as a former Bank of America employee in the state of Arkansas, I recommended that he open an account with your bank. I am beginning to regret advising him to open an account. He will be making the decision as to whether he wants to remain a customer or to close his account. I will be doing the same. I am requesting that your corporate office investigates this issue, help resolve this matter and refund my son his money. My son can be reached at (removed phone number). I can be reached at (removed phone number). We hope to hear from you soon.


Elyse Weiner September 18, 2015 at 12:43 pm

Dear Mr. Moynihan,

My daughter was recently the victim of check fraud perpetrated through a BOA checking account and branch in Nassau County, New York. As fraud was detected, the account was force closed and turned over to recovery. We were in process of moving and discovered the issue when the BOA statement showing the return items and resulting debit balance was forwarded to our new address in Florida.

We contacted your Fraud Claims unit, in addition to Recovery and Restitution, but no one was willing to initiate an investigation or review teller films and transactions, although we were willing to provide contact names, phone numbers and other information regarding the perpetrators who made the initial contact. BOA Corporate Security will not initiate any independent research until, and unless, a police report is filed.

We do intend to file a police report, but in order to do so have to travel back to New York as the local police will not record a complaint over the phone and require disclosure and attestation in person. We were told electronic signature or verification through a notary or attorney is not acceptable. The Sheriff’s office in Collier Country was also unwilling to assist in this matter. In our conversation, the police stated their only interest is in pursing a criminal investigation, not in helping BOA.

At this point in time, my daughter has limited access to the banking system as BOA reported the account to a consumer agency, again with no recourse to dispute the claim. She is limited to transacting through shadow banking platforms and alternative payment channels.

As a retired senior banker I understand the bank’s primary concern to protect bank assets. In that regard, I would have expected your offices to take every opportunity to uncover a fraud scheme, possibly involving web-based channels and social networks, and possibly ongoing, rather than automatically victimizing the victim.

I admit that there was a lack of due diligence on my daughter’s part, but also on the part of BOA, as the funds were withdrawn out-of-state 3 days later — no questions asked.

Consumer protection laws provide a schedule of funds availability, but no roadmap for addressing the increasing volume of check fraud. I have been reading numerous instances of similar situations where the unwitting account owner is subjected to years of financial limitations. Even making restitution is insufficient to repair the damage done.

I agree that BOA had no alternative but to immediately close the account, but following closure the bank should review their policies with respect to internal follow-up and investigation to resolve any disputed claim or transaction, especially when the account holder is fully cooperative and willing to work with the bank.

Elyse Weiner


Sheila cafe September 11, 2015 at 4:44 pm

Dear Brian T. Monihan.
My name is sheila cafe on 09/09\15 at 7465 Watt Ave time stamp 19:32 used the ATM it was working find tell it was time to dispens the money no money came out. I was shock that money didnt come out ! Good think the reciept came out , so i standing didn’t know what do to so i started looking at the reciept there was a number on the reciept so i called the number a woman answer i told what happend. She couldnt help that was a waste of time and tha bank was closed. I went home crying. I woke up the next day took my children to school thinking everthing was going to be okey. I called the bank nobodys answering the phone called six times finallly got just to be put on hold for 20 minutes and get hang up on., called talk to a woman in the bank she was rude and hang up on me. Called again talk to a manager he couldnt help no compassion, rude and lack of knodlege of his job and know how to answer my question and hang up on me. So i went to the bank to talk to someone in person because i wasn’t getting anywhere on the the phone . i figured the money is stuck in the atm surely my money is in the bank theres is no reason why i could just get my money. I walk into the bank and i spoke with a man and a woman i got their pictures any way they couldn’t help me they were so rude unedducated,unintelligent employees that dont anything about how there bank works she ask for my reciept and my card and she was still repeting i can’t help and she starts to walk away with my reciept and my bank card before she could get further i grab my away from her hand; that was the only proof i had. U stole from me once i wasn’t going to let u still from me twice. So i went outside sobing what am i going to do now ! I have a family reunion in SanJose i have no money for gas to get to the family reunion, pay my electricity and money for my rent. The more i thought about it i really crying uncontrollably because i could my electric and get kick out of my house. I could unstand how ur company stole from me and falsify charges on my account for a service that wasn’t rendered and stole $720. 00 and fee of $3.00 . i thought that the $3.00 fee was to maintain the ATM machine so that it wouldn’t give any one a problem in benounce to me the bank of america employee said no it doesnt pay for that. That pays for ur convience. She was just being a smart ass she don’t think she just made herself sound like an ass becase my respondes was that, aparently that system doesn’t work because im being inconvenient right now and ten other people that used ur crappy ATM that ur company fail to maintain why do i get punish for 10 up to 90 days to get this problem rectified the sooner tge better not string me along and in meantime i have a bunch of disappointed Kids of not beenable to go the family reunion. Its been twelve years since my children and i been any where on vacation we were going to leave on friday stay at the hotel in SanJose even due we are not doing a big lavest vacation its nice just to get away from home for a change swimming in pool, laughing just being together after we have had a very rough twelve years ? When my husband got hurt we havent really got to go anywhere with the chrildren. It was long over due for it. We going to make a day of it. Im the soul provider for this family my children deserve this there good kids they deserve get rewarded once in the blue moon. Why are they getting punished cause ur company is holding my money hostage. So i called Sacramento police Department on Bank of Amirica the two polie cop showed i explain to what had happenned and they didn’t want to talk and im band from the bank that why i called the police because i feel i got robbed by Bank of America the woman employee was being rude to police woman and the police woman said u would be upset too if someone just stole $720.00 from u, how would u feel? u would call the cops too and be upset specially its ur machinne that stole her money and then she tried to lie to the police. Theres so untreained that they couldnt answer there quistion either. need to teach ur employees public relation how to be compasionate, put yr self in there situation and be more understanding specially ur dealing with someone elses money. U well be hearing from my lawyer, the media and social media fb and tweeter i dont want to have to do that . please contact me and help me. Thanks alot fir runing our vacation and not be able to go the family i hope u can sleep at knowing u have family heart broken and very disappointed because u stole from us out of all days we really didnt deserve this . Thank You
Sheila Cafe
** elmo drive
North Highlands Ca 95660
(916) 968- ****


Tony September 11, 2015 at 9:36 am

Update to online banking from Phone Deposit the Confirmation Number at time of deposit.
I place this on all Check to track if needed. Now THE D>A> web designer remove it. And you approved it. Now your waiting my time a have to wait for the email to open and get the Confirmation Number not knowing which ck it go’s too. Guess it time state going back to the LONG LINES in the BANK , With the 1 teller working and the office manger with thumb up there As_ . Not open the second window them self.


Michael Burkart August 9, 2015 at 7:14 pm

Dear Bank of America, to whom it may concern,
I was quite dismayed to learn that Bank of America continues to support and contribute toward the work of Planned Parenthood. Over the past few weeks as their despicable practice of selling late term aborted fetuses has come to light, I would hope that you would reconsider your funding of that work. I have been a loyal customer of Bank of America going back to 1980, when I opened an account with Barnett Bank in Sarasota Florida. I look forward to your response as it will in large part determine who I choose to bank with in the future.
Michael D Burkart


Terry Kelly August 9, 2015 at 10:05 am

Brian Moynihan
Bank of America Corporation
100 N Tryon St

Charlotte, NC 28255On 8-7-2015 I spoke to a Sr. credit analysis about a recent credit card that I have received from BOA, I have been a account holder for over 20 years. I had told your Sr. Analysis that I was not happy with limit that I was given since I have cc that are 10 times the cc limit that I was given, he asked some question about income, job history and then said he was going to review and let me know the results. He informed me that there was nothing he could do, I thanked him for his time and told him I was going to close my bank accounts and move to another bank that was willing to work with me he said that was fine.
On 8-9-2015 I was notified that I had a new inquiry on my credit report from BOA, the problem is I didn’t give my SS# or permission to run my credit! I would like to hear from the Bank ASAP on how you are going to rectify this matter!


James Fuson August 8, 2015 at 9:59 pm

I was denied a refry on my home. I did everything I needed to get the loan One problem I am a disabled Marine. I didn’t get the loan because I am disabled


Laura July 30, 2015 at 1:34 pm

My husband and I have been with Bank of America for several years and have appreciated your service. We do have a question concerning the companies that Bank of America contributes to. We noticed that Bank of America is listed as a contributor to Planned Parenthood. I spoke with a Bank of America employee verifying that Planned Parenthood is included on the list for matching gifts. Will Bank of America continue to match gifts to Planned Parenthood?
Thank you.
Thank you so much for your time
Laura Fehmel


Lauren July 28, 2015 at 10:20 am


I see that your company appears on the list of companies supporting Planned Parenthood. Does your company in fact contribute to Planned Parenthood? Do you match employee contributions? If so, do you plan on continuing your support in light these videos?


McKinley Underwood, Jr. July 23, 2015 at 3:47 pm

CEO Brian Moynihan, I am making an inquiry as to the authenticity of a Mr. Mike Brown as a member of your staff at BOA Corporate Headquarters, Charlotte, NC. I’ve received emails from him identifying himself as as a CEO? Thanks for your time response.


Sj July 23, 2015 at 1:11 am

Just found out B of A supports Planned Parenthood! Too bad! I now will be canceling all my business accounts with them! Shame on you Bank of America!!


KB July 21, 2015 at 2:49 pm

BOA is a rip off, customer service is rude and disrespectful, does not want to here what you have to say. Especially in the state of New York, Buffalo. I spoke to a Heidi Cowles Supervisor and states that bank of America would never help me nor ever refund the money they owe me. I have been a value customers to this company for many years and never in my life have been disrespected. BOA charged me fees in the same day 3 times. Made my account over drafted at there fault and took my money when I had available amount in my account and refuse to give me back what is owed to me. They refused to remove the over draft charges, I had to deal with rude employees who doesn’t care for there job. Although, I had years with this company I’m closing my account I use to trust this company with my money but, they steal your money.


Sideways July 20, 2015 at 11:08 am

I was just out at SF Aids Walk. B of A has always been a large presence and this year nothing! It’s not hard to create a team nor is it hard to send out an e-mail encouraging your SF employees to contribute and participate. Very disappointing! Please advise, this question is not going away.


Darlene Murray July 15, 2015 at 2:28 pm

I had a dispute against Morgan Drexen because I didn’t authorize this company to take money out of my BOA account. I called the bank and they connected me to the fraud department. They claimed they investigated on the company and why they took the money out of my account. The results was this company had legit evidence such as a signature from when I signed years ago, the person in recovery told me that she could not get access to the papers the company sent to the bank. But I still have to pay 1275.00 dollars, I said I will get my attorney because it is not right to make me to pay this money. Then I asked them for the president’s number or corporate office they claimed they stated they did not have access to that information. I know every bank have access to the corporate. And what really put the icing on the cake is when BOA told me in Jan, 2014 they told me to go get a police report on the phone, and they didn’t tell me that it was a huge lie because I would have been filed a police report. So, now recovery is forcing me to pay the money back, I’m very angry at this point, and will do what’s necessary.


regina clayton July 13, 2015 at 10:18 pm

I am writing because I am hoping someone from corp can help me. I have tried to get my situation resolved over the phone and also in person. I set up a bill pay amount to come out of my account twice a month on two separate dates. Well the money was taken out of my account twice on the same day. It did not over draw my account but the money that was taken was intended for a different bill that I will not be able to pay because I do not have the money. I was on the phone with the company that received the money and they are willing to return the money but the problem is it will take so long that by the time I get the money it will be time to pay this particular bill again. After being on the phone inside of the office on York rd Baltimore, md 21212 with no resolve for over an hour I just asked the woman Lauren that I was speaking to to cancel any recurring payment plans for the future and I will start paying my bills with money orders. I just got home from work and not only am I out of almost 300$. She never cancelled the bill pay agreement like she said she would. This experience has been so horrible I am so disappointed because I have been a loyal customer of your bank for many years and after this I am deciding to bank somewhere else. I work very hard for my money and I cannot afford for a mistake like this happen again. I hope that someone can contact me soon to help me get some kind of result.

Thank you
Ms Clayton


angelina heartfield July 8, 2015 at 12:11 pm

I cashed my daughters check to my account and the bank in Tucson az on Campbell and irvington did not tell me if u cash a check u are responsible they just told her to promise to come back and open an account. the check my daughter received was Frm GIECO . GEICO is say they put a hold on the check and I want to know why bank if america did not see that on there end and they just cashed the check. I think the bank should refund me my money bank and fire the bank manager and teller for doing this and not doing there job


scott palmer July 5, 2015 at 7:47 pm

I reported squatters to your offices over a year ago at 390 w seminole dr, venice fl. I was told you couldnt do anything about it. They have destroyed the property and have been dealing drugs from the residence. I cant beleive we bailed your bank out and you allow things like this to go on. The sherriff has been there on multiple occassions but since you dont care about the propery their hands are tied. I am going to write letters to the editor of every major newspaper and contact msnbc regarding this issue.


D. White June 24, 2015 at 8:26 pm

I went to the drive-thru today (06/24/2015) in Norfolk, VA on E Little Creek Rd. to make a withdrawal. I was the only customer in line, and when the teller came to the speaker, I asked if I could have a withdrawal slip. She sent me a deposit slip and I sent the deposit slip back and asked again for the withdrawal slip. She sounded irritated, but she sent the slip out. I filled it out and also sent up my identification. About 2-3 minutes later, I received the tube back with my funds and identification. I thought that I would hear a statement from the teller when she sent my items back, but I got absolutely nothing. No thanks for banking with us. No asking if I needed anything else. As an individual that also works in banking as a lead teller, this is not acceptable. I didn’t even get a receipt for my transaction. I tried contacting the service manager of the branch, but I couldn’t even get anyone to answer the branch phone. Please give me a response to correcting this horrible customer service.


Jill June 26, 2015 at 1:35 pm

I opened an acct 2 weeks ago and it’s been a disaster including even receiving a biz card with an incorrect email address! What baffles me is that the phone always rings and rings with no voicemail system. BofA thinks we have nothing else to do but keeping calling in hopes that someone picks up without hanging up on you minutes later because they’re annoyed or having a bad day!
I even tried to escalate my long list of issues but no one cares.
I’m sorry you encountered this situation but unfortunately, I’m not surprised.


Charles June 18, 2015 at 12:48 pm

My problem is that I am trying to work out a payment plan for my charged off credit card with B of A.. I must fax my information to legal department 5 times and called recovery unit 50 times to set payment plans…since its with the legal department escalation (customer service) told me they can’t help me until they get respond from legal team…the escalation also sent seversl emails on behalf still no responds from legal department…i have an anxiety issue and panic disorder…yesterday i even went to see a psychiatrist for this matter… i am trying to make an arrangement to pay my charge off cc…please someone help me to resolve this matter…I don’t want this to go to judgement. I can’t believe them…I am trying to communicate with you guys…no calls no emails…..I was told that only way to communicate with the legal team is by fax…come on no phone numbers to call?…especially when you don’t respond to my fax and emails…Help me out please.


Charles June 23, 2015 at 10:44 am

it’s been two weeks still no responds…please help me out


Fed Up June 16, 2015 at 4:46 pm

Bank of America hasn’t changed. It is as bad as you have heard and worse. They canceled my debit card, without telling me for an alleged fraud, that might happen. If they were hacked, they didn’t admit that. They blamed some poor restaurant or gas station for compromising my information. It was all a lie. I told them I want out of their protective custody. No way. They were helping me whether I wanted them to or not. If anybody is a fraud, I say it is BoA. fraud for TARP, fraud for Countrywide, and fraud for the fake signatures on foreclosure documents, now they are pointing the finger. My retirement check goes into a banking account that I had with NationsBank. I have been trapped ever since. Not recommended. Avoid at all cost. Get out! I will be closing my account after 30 plus years. On the phone, they will run you in circles, asking all kinds of non related information. I was actually accused of pretending to be myself. Their customer service/fraud department is a complete waste of time. When all is said and done, you and your problem with them, will be the problem. Ha Ha Bank of agony!


Larry Epstein June 15, 2015 at 10:40 am

I was in your Stoneham, MA branch office on Friday and Saturday. I couldn’t do any banking in the office because of lack of employees available. Your branch ony had one teller available Friday btween 12-1 and Saturday at 10:30 am. On Saturday the line was out the door totally inexusable.
I was very embarrassed that I had to leave and go to another bank to get my business done. Where was your branch manager each day?
This left a very bad taste in my mouth.
This wasn’t the first time it has happened it was about the 4th time. I might think about take my business elsewhere if it happens again.
Have some one call me at 617-750-**** so I can tell them more.


Jill June 26, 2015 at 1:37 pm

Did anyone every call?
I’m curious because I’ve devoted hours to escalating and finally concluded that no one at BofA really cares — lots of promises with zero follow up… how do they stay in business? Oh, that’s right, the gov’t comes to the rescue!


Javier trujillo May 28, 2015 at 1:23 pm

Please don’t bank with bank if america. They will steal money from you somehow. Either fees or miscellaneous charges.


shahinur zaman May 22, 2015 at 4:49 pm

i try to contact bofa to confarm about email i received from mr steven mitchell. headquarter.100 north tryon street Foreign operation/wire transfer department.but its not yet repply me yet.. Please someone help me me verrifying this email id
( ) its use by bank of america. Or its fake id.
And verrifying email i received from bofa its rights or scam.please repply me to forward this email to you.


LMT May 16, 2015 at 12:51 am

Worst customer service experience of my life!!! At first they were unauthorized to handle my request, understandable. Then I asked to be directed to who could handle my request. I asked them a simple question and because it was something that they didn’t want to give a direct answer to I argued with them for over an hour and had to yell at them to quit repeating what they had already told me, and what I already knew. Instead of answering my question they wasted an hour of my time before finally giving me a response so they could get off the chat with me. I’ve worked in customer service, and it doesn’t take an HOUR to provide someone with a simple answer.
Everything is fine and dandy when you follow the direction they want to go in, but the minute a situation arises they turn into robots running you in circles for an hour.
Don’t bank with them.
Don’t use their credit cards.
Unless you are the perfect banker I promise you will hate your life after dealing with them.


jeanine b May 18, 2015 at 4:37 pm

What bank do you suggest? I am searching for a ‘good’ bank to do business with: checking account, savings account, credit card, etc. –Jeanine


Caudette Felton May 15, 2015 at 12:53 pm

I depoisited a check into my account with my name on it. It is an estate check, from my mother’s bank. My mothers has passed and once all financial obligations were meet I was issued a check for the excess funds, a reimbursment after payoff of account. On the check it stated Estate of Marjorie Blackburn with my name directly beneath. This is my personael back account. This is the second check that I have deposited thru the ATM, with the same information. The Estate of Marjore Blackburn and my name and the check cleared,the first one went thru with no problem. This one was accepted by the ATM, and released a small amount of money, until it was completely cleared.

This morning I checked my account and saw that the funds were reveresed, and the check was now a negative. I call the bank apoke with Anthony Brown, he is the Sr. Supervisor of Customer service and was told that a mistake had been made the system read the information on the check as a company check and that the check was made into a negotiable check and returned to me. It would take 7-10 days for me to recieve the check at which point I can bring it BACK to Bank of America, whci they rejected in the first place and deposit it via the teller.

So per Anthony Brown the Customer Service Supervisor, he admitted to their mistake, or that of the ATM, they did not call me to make me aware of any issues with my deposit,they reissued me another check, sent it to me in the mail which will take 7-10 days
and now I have a zero balance, pending checks to be cleared and I am being told that there s nothing they can do to help me.

This is unexcusable. I requested to speak with Mr. Browns superior and was informed that there are not that many, they one avaibale to me is Ms. Lindsay Anderson , Sr. Execustive Superviore in Customer Service, she has yet to return my call. I asked mR. Brown were they were located, he told me in Pennsylvania but he could not give me the telephone number to his location or the email for his boss Lindsay Anderson, this I was told was customer service.

So I will incure overdraft fees, due to Bank of America mistakes and have no money to do the basic food shop, pay bils, etc. As per customer service I will just have to wait.

I have a problem with this.


B. Messier May 8, 2015 at 10:24 am

I visited a Bank of America branch in Timonium, MD this morning and accidentally left a pen behind that has great perosnal value, it is made of a shell casing from my time as a United States Marine. I quickly notified the manager (Karl) and he called BOA Corp security. Karl relayed to me that BOA security could not be bothered with a missing pen.

I am not certain what BOA considers important but I assue them a Marines combat momento’s are extremly valuable to him.

Thanks for nothing Bank of America


Jill June 26, 2015 at 1:42 pm

Thank you for your service.
What a disgusting comment they said to you, as a human being, customer and most importantly, as someone who served our country.
It shouldn’t matter what you lost — is the security guard stopping armed robberies during his entire shift?
You should write to the CEO and head it – I am a US MARINE!
As the daughter of a retired USAF Colonel who served our country for 30 years, I can say that we should be saluting you not punishing you.


R Travis April 20, 2015 at 6:50 pm

I received a paper check issued on Canadian bank but it was issued in U.S. dollars. B of A would not accept the check at the teller window even though that had done so just one week prior. it had to be sent for collection. I agreed as I had no options. I was advised there would be a $16 fee for this and it could take up to 8 weeks before I saw the funds, check was for $975.00 . When I finally received the funds into my account it was $873.00 . I contacted my branch and 1st of all the $16.00 fee I was quoted turned into $40.00 . I then asked about the other $62.00 that was deducted and they told me that it was a charge by the bank in Canada . This was not the case. What B of A had done was they treated the check as Canadian dollars rather than U.S. and then converted funds back into U.S. dollars which meant then it had a face value of only $931.00. This was on 4/7/15. Over thirty calls to the bank, a 100 mile round trip to make a personal appesrance, I live in the country, and still have not seen my money. This was a bank error not mine, they have admitted this but no one seems to know who is supposed to fix it! Since they charge us for everything imaginable, we the people should be compensated as well. I’ll let you all know if and when I ever see the balance owed.


Terriss Burton April 20, 2015 at 4:23 pm

To whom it may concern:

I have a problem with BofA Mortgage. I am not sure how to solve it.
It appears that they have lost mortgage payments that we have made. (48 payments ~ 3years ~ $64,000 in mortgage payments)
Why no call to us or the attorney handling the bankruptcy if we are not making the payments for 3 years?
My wife and I are about to be discharged from Bankruptcy and a few weeks ago our Lawyer called and told us this and asked if we have proof of payments. (This may sound crazy, but we didn’t keep the records of the money orders or certified checks) Nieve on our part and trusting that BofA would of course have records. No. They have sold the loan to another company. We are not sure If we will be able to work out a new loan agreement or will they just foreclose. I have been reading consumer reports of what BofA has done to people. I am not sure what else to do other than file a complaint with BBB or Office of Consumer Affairs. Sure we did miss some payments, but we didn’t just not pay the mortgage for three years. They just took our money and I am not sure what they did with it or how to even find it.

Account Number: 079937449
Terriss T. Burton
Emails & IM:
Phone: (404)939-****


WILLIAM W. WHITE April 18, 2015 at 3:06 pm



D. Atkinson April 14, 2015 at 9:31 pm

I am a triplet to a brother and a sister. My brother opened an account online using my social security number and deposited a fraudulent check into the account. I filed a police report once I found out what happened. The fraud dept. at Bank Of America froze my bank account at another bank and took the money that was defrauded. They have video showing that its not me withdrawing money and they have my police report that I filed on my brother. They are still taking my money $8500.00 to be exact. I need help with this situation I did not defraud the bank and they are still taking my money eventhough they have the police report that I filed and video. Could someone please help me….


Gilda Stanford April 11, 2015 at 4:37 pm

This week I went in to our local Bank of America in Brownwood, Texas. The employees told me that the branch office, the drive-in facility, and all the ATM’s would be closed in the coming months.
This is not acceptable! We have been a customer for many years. Now the nearest branch will be 60 miles from Brownwood. Should I go there to withdraw cash from the ATM?
Why are you doing this?


mitch June 1, 2015 at 9:26 pm

they are doing the same to me. costumer service does not exist here.


Cal April 8, 2015 at 3:36 pm

Stockholder and long time client of the bank. BofA closing safe deposit unit at their Montgomery Street office in San Francisco and have told box holders to empty their boxes and turn in the keys. Building a new branch down the street but the boxes there will be offered to the public on a first come basis. So, to get a box one is expected to stand in line on opening day before the doors open. Screw long term customers. Have spent hours on the phone with customer service and hit a brick wall. Nothing they can do. No way to reserve a box at the new location. No way to go to the head of the waiting list at other locations. Although they love telling the story of their San Francisco history. the merged bank is on Bank of America in name. Not in service.


Bill Stanton April 3, 2015 at 1:16 pm

No I do not nor ever will personally deal with Bank of America, our business does. They are never on top of customer service nor do I even feel that they care. At the Bank that I do have to deal with they have 1 person at drive thru and 1 teller, BUT they have 4 other people walking around, I ask 1 day why the manager could not help out since we Don’t have all day and the reply I received was that she is not allowed to, are you serious is what I I wait for my turn in line there are always customers walking out 3 and 4 at a time.I have to ask the question why doesn’t the bank care?


MikeS March 9, 2015 at 5:05 pm

I have been with Bank of America for years, it’s getting close to find a new bank… Bank of America acts as though they are doing us customers a favor for letting us bank with them… I pay my rent through bill pay, the funds for my check were taken out of my account on 2/27, and a payment sent to my landlord, low and behold until this day 3/9 no rent check was received, on 3/5 when we were notified the rent was unpaid, we called the bank and told wait until the 10th if it was still not received they would stop the check and reissue a new one, well since the payment was not received by the 9th I decided to call for a new check to be reissued, and was told that they can’t reissue a bill pay check, however I was also informed that somehow the check was returned and received by them on 3/6!! When were they going to notify me of this, and where is the money already deducted for the check???? Well let’s see, one customer service guy told me it was reposted to my account, well that’s a lie, it sure don’t show in my account, then yet another customer service operator, tells me it will be deposited between the 13th and the 16th of March!!!!! I call cooperate and they tell me they will “Try” to expiate the return of my money!!!! Now I sit with a tarnished payment record, don’t have the money to pay the rent because Crapola Bank of America has total control over MY MONEY, and don’t give a flying frog about the roof over my head!!!!!!!!!!!!!!!! If I bounce a check they charge me, if they take overdraft money from my bank account they charge me, now that they messed up can I charge them, or should I sit back and let them control MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Michelle March 25, 2015 at 1:17 pm

I’m not eve. Sure how bank or America stays in business.


Michelle March 25, 2015 at 1:18 pm

I meant I’m not even sure how Bank of America is still in business.


Sharon E March 7, 2015 at 9:51 am

I’ve had bank of America for years an never really had too big an issue with them. However, about a week or so ago, I received my tax refund and paid off my BOA credit card balance via online bill pay. It showed that the payment would post the same day since it was a boa account. Needless to say, the next day I went online, it did not show a payment posting on my credit card, a debit pending from my account, or even show as a “scheduled payment” in the online bill pay center. So, I figured I did not complete the transaction and just submitted my payment again. The next day I go online and see both payments posted, and I have a huge credit balance on my card. I called BOA the same day (Feb. 27th) and spoke to a representative who assured me they would refund my second payment to my account in 2-5 business days.. I called 5 days later on Wednesday Mar. 4th, and spoke to a supervisor about the status and why this happened in the first place. She said she didn’t know, but for my troubles would expedite the refund transfer so it would only take 24-48 hours, and I would have my money back by Friday….(Friday is the same day it was supposed to be there anyway….) Today is Saturday, I checked my account, the refund still did not post. I called BOA and asked the customer service representative for a supervisor, 30+ minutes later I finally got one (not because they were busy, but the representative kept trying to figure out the problem, etc herself rather than just getting me a supervisor like I asked numerous times). The supervisor Ron Defeo looked at my account and said no refund transfer was ever initiated….neither on Feb. 27th, nor March 4th, but if I would like, he can go ahead and initiate a refund transfer, it would just take 2-5 business days.. I was furious! How do I even know if this initiation will even happen?! I all my banking experience with other banks, I have never had something like this happen!


eddie mitchell February 28, 2015 at 9:16 am

to the ceo did you send me a email on 2/26/2015 or wes it fake


michael lawrence beauchamp February 11, 2015 at 6:32 pm

This (Bank of America) is the worst bank in the world. Criminal terrorists, clients of Bank of America, like the terrorist Franklin E. Fried of Rockridge California are fraudulent criminal scum.

The CEO of Bank of America is racist bigot criminal fraud.


Tonya Wilkes February 10, 2015 at 9:13 pm

I just had the worst banking experience of my life!!I inadvertently transposed the last two numbers of my bank account on my tax refund. In affect, my tax refund was placed into someone else’s account. The IRS states that because this was a federal refund, the bank was responsible for verifying that the name and account number matched. However, BOA states that because it was a ACH deposit, they are not responsible for verifying. Therefore, my money is just sitting in someone else’s account ready for withdrawal. Three bank representatives informed me that if the bank account and name didn’t match, that the bank would reject my refund. ALL LIES! Five days later, a representative actually took the time to look into it and found that my refund had been accepted into the wrong person’s account. There is no BOA branch here in Pittsburgh, so I took the 3 hour drive to Fredrick, Maryland today. In my possession, I had the copy of my 1040 which stated the error, the refund information sent from the IRS with the amount of deposit/deposit date, as well as other info printed from the IRS website. My visit at the branch seemed hopeful but I was later informed by the “escalation” department that there was nothing that they could do. What I find so crazy about this is the fact that the bank is fully aware of the error and can visibly see the deposit with my name sitting in the wrong account and chooses to do absolutely nothing! The kicker is, I asked the representative, well what happens when the IRS attempts to “recall the money”, (which I was informed by the IRS that they don’t do) and the money isn’t there. She plainly told me that BOA would reject the recall. I am aware that banks have all these various policies. However, there should always be a gray area for errors that occur such as this. I am now in possession of this other persons banking information as well. Due to the refund being accepted, I know the persons routing and checking number!! I would like to know who is ensuring that the money belonging to consumers is safe and protected!! This whole situation could be rectified with one phone call to the account holder informing them of the error but they chose to do nothing! I am a middle class mother trying to take care of my family. After some research, I have found that this is not the first time that this has occurred at BOA. In my opinion this process or lack there of is highly egregious, completely unfair and poor business!


Freddy Daniel February 10, 2015 at 9:58 am


Bank of America Corporate Office
Headquarters 100 N.Tryon St Charlotte,NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)

Dear esteemed customer,

The Management of the Bank of America Corporate Office Headquarters here in 100 N.Tryon St Charlotte,NC 28255 wishes to inform you that after a brief meeting held by the Bank executives 30th of Jan,2015 at precisely 8 a.m. Eastern Daylight Time(EDT), we deem it appropriate to intimate you that your funds will be transferred into the United States Treasury Account with the JP Morgan Chase Headquarters at 270 Park Avenue in New York according to the record we got from Africa due to your inability to complete the transaction and your failure to meet up with a minor payment obligation.The actual transfer of your funds($15,500,000.00) into the government account comes up next week.

This is in line with the instructions of the USA Treasurer,Mrs.Rosa Gumataotao Rios that all unclaimed funds be paid into the United States Government Treasury Account as unserviceable funds in compliance to section 3 subsection 1(a) of the United States Financial Law enacted in 2001 after an attack on our dear country on September 11,2001.

Find below the profile of the banking institution where your funds will be transferred into following the government directive:, And note to responds to us with below Email ( Name of Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York. JP Morgan Chase Official Bankers for the United States Treasury Department

AC NO: 68302345093
Routing NO:021109593
Account Name:United States Treasury Department,USA

Note that if you still wish to receive your funds do get back to us immediately so that we will remove your funds transfer from the list of those transactions to be seized by the United States Government.Also be informed that we need only a DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST) to complete the wire transfer.The fee to obtain the SEAL was reduced from 600 to $75 and no other fee is involved. You are required to send the fee of $75 by WESTERN UNION or MONEY GRAM to the issuing officer at the bank where your transaction originated as stated below: INFORMATION

Amount To Send; $75 USD

Money transfer control number (MTCN)
Senders Name
Senders address.

The name of the city from where the money was sent If we receive the MTCN today,we will transfer your funds ($15,500,000.00) before we close office and the funds will reflect 3hours after the transfer.We will send you all the transfer documents to enable you start making cash withdrawals from your account same day the funds are transferred.We have waited for so long and we cannot continue to wait.

Thank you for giving us the opportunity to serve your banking needs.

Yours faithfully,
Mr.Benson Moynihan(CEO)
Bank of America®
Email (
Corporate Office Headquarters,Charlotte,N.C.
Bank of America, N.A. Member FDIC.
© 2013 Bank of America Corporation. All rights reserved.
© 2015 Microsoft Términos Privacidad y cookies Desarrolladores Español


Maria February 2, 2015 at 3:54 pm


Bank of America Corporate Office Headquarters
100 N.Tryon St Charlotte,NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)

Dear esteemed customer,

The Management of the Bank of America Corporate Office Headquarters
here in 100 N.Tryon St Charlotte,NC 28255 wishes to inform you that
after a brief meeting held by the Bank executives on the 20th Day of
May,2013 at precisely 8 a.m. Eastern Daylight Time(EDT), we deem it
appropriate to intimate you that your fund will be transferred into
the United States Treasury Account with the JP Morgan Chase
Headquarters at 270 Park Avenue in New York according to the record we
got from Africa due to your inability to complete the transaction and
your failure to meet up with a minor payment obligation.The actual
transfer of your fund($1,500,000.00) into the government account comes
up next week.

This is in line with the instructions of the USA
Treasurer,Mrs.Rosa Gumataotao Rios that all unclaimed funds be paid
into the United States Government Treasury Account as unserviceable
funds in compliance to section 3 subsection 1(a) of the United States
Financial Law enacted in 2001 after an attack on our dear country on

Find below the profile of the banking institution where your funds
will be transferred into following the government directive:,

Name of Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York.
JP Morgan Chase Official Bankers for the United states

Note that if you still wish to receive your funds do get back to us
immediately so that we will remove your fund transfer from the list of
those transactions to be seized by the United States Government.Also
be informed that we need only a
DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST) to complete the wire transfer.

The fee to obtain the SEAL was reduced from $150 to $50 and no other
fee involved.You are required to send the fee of $50 by WESTERN UNION
or MONEY GRAM to the issuing officer at the bank where your
transaction originated as stated below

If we receive the MTCN today,we will transfer your funds
($1,500,000.00) before we close office and the funds will reflect 3
hours after the transfer.We will send you all the transfer documents
to enable you start making cash withdrawals from your account same day
the funds are transferred.We have waited for so long and we cannot
continue to wait.

Note that we are waiting for you to send us the payment details to
enable us transfer your funds. Please reconfirm your banking details
and your direct phone number to avoid any mistake on your transfer.

Thank you for giving us the opportunity to serve your banking needs.
Yours faithfully,
Mr.Brian Moynihan(CEO)
Bank of America®
Phone Number (201) 829-5728
Corporate Office Headquarters,Charlotte,N.C.
Bank of America, N.A. Member FDIC.
© 2011 Bank of America Corporation. All rights reserved.


Richard Callen February 7, 2015 at 12:50 pm

Dear Sir, I received the exact email word for word except my amount was 5.5 million dollars and my fee was lowered from $600 to $175. I am to send the funds to Inocent Obelue, Benin Republic, city of Cotonou. Please advise. Thank You


Zeeshan-Abid Meghani April 10, 2015 at 4:33 pm

I’m not a BoA worker, or something. But I can clearly see that this is a scam. Why would a banker ask you to send them money through western union or money gram? and why would an american bank would have a yahoo email of Philippines server? Well, simply ignore emails like this in future. I normally simply mark them as ‘spam’.

I hope it helps.


JHW January 29, 2015 at 3:38 pm

I have accounts at Bank of America and I keep them grudgingly because I am connected to my son’s accounts. He lives a thousand miles away and he does have a branch of the bank I use most often. I called today to ask two simple questions about renaming my checking and savings accounts after a newly formed revocable living trust. I first called the better bank and my questions were answered in less than five minutes….by a human being. Then I called B of A and got on the merry go round that’s not so merry. I tried calling my branch because the better bank had preferred that I talk with someone who might be familiar with my account and perhaps me. I dialed B of A no less than 20 times. I chose option #4 no less than 20 times. I was connect zero times and fed into the gaping black hole of what is called “Customer Service” an automated voice looping information and questions that had nothing to do with what I needed to talk to a person about. I had to repeat “Representative” several times before I was asked new automated questions about what I wanted to talk about…then having to repeat myself which confused the machine I was talking to….all to start all over again with the options that did not satisfy. Finally I got a person whose script is to deflect, produce excuses and get rid of you. She could not answer my questions about the trust account. I finally asked to be transferred to a supervisor and said that I wanted my matter escalated. The supervisor was helpful and the answers to my questions took about 5 minutes….but getting to this person took well over an hour. She told me that the representatives at the branch must have been busy with customers….too busy to pick up the phone busy. Have you ever experienced a jam-packed bank with “customers’ piling on one another to get to a representative….so busy that the ringing phone could not be answered? Yeah…me neither. If they are so busy, perhaps they should take phone out of the office since no one is going to answer it…or better yet…perhaps they should have more people to ANSWER THE PHONE! I’m disgusted with them and have been for a very long time. They don’t have to change their attitude toward account holders because they already have your money. So you can just twist in the wind.


Jack King January 23, 2015 at 8:47 pm

Mr. Moynihan,
I just spent a good portion of my afternoon (Friday, 23 January 2015) in a B of A office in Leesbug, Virginia. My wife and I were changing some accounts from an old trust to a new one. It was a more complex issue than I had supposed, but with consummate good humor and obvious expertise, the B of A Assistant Bankng Center Manager stuck right with us through the entire procedure. She made us feel confident througout that the changes we wanted could and would be accomplished, and, in the end, they were. My wife and I are thankful that this Manager was our helper in this. We wouild like to have Mr. Moynihan recognize this Manage personally. To that end, we ask that Mr. Moynihan contact us so we can provide him the name of this most helpful manager.


Alana January 13, 2015 at 12:16 am

This bank is a scam. They have completely screwed over my grandfather- He had a positive number in his account and he was overdrafted, and they gave him the run around. Not to mention, the ‘customer service’ operator impersonated a supervisor after being asked for one to be spoken to. This bank is the worst bank my family has ever banked with. They take advantage of people, they lie and when you catch them in a lie, they can’t do anything but try to turn it around on you.


ALAN HOMBS April 23, 2015 at 4:25 pm



Furious Georgette January 7, 2015 at 11:23 pm

I have not seen one positive posting, not one compliment on here, at all! I have a huge complaint too, but if I post it amongst these others, I feel like it will get lost in translation!


Brian Olen Green December 28, 2014 at 7:20 am



Ladawnya Adair December 21, 2014 at 8:15 am

I have this bogus scam email coming from your company addresse and the CEO name


Rev. Amaro Saumell December 19, 2014 at 12:54 pm

Brian Moynihan
Bank of America Corporation
100 N Tryon St
Charlotte, NC 28255

I believe it was about 1988 when I first started doing business with Bank of America. The reason I chose Bank of America was because there were offices everywhere. One could travel a few blocks and find one. Locations were always convenient.

I now live in a more remote place called Needles, California and am a pastor at a church in that location. It is located right where California, Arizona, and Nevada come together. Until recently, we had a Bank of America in our town, until the bank lost its lease.

Most of us made the adjustment and continued to travel on to the Mohave Valley office in Arizona. After all, the whole of the Roman Catholic Diocese of San Bernardino banks with Bank of America. The diocese covers all of San Bernardino and Riverside counties in California. So, it always made sense to make the sacrifice to drive to Mohave Valley with our deposits, even though it was about fifteen miles away.

Recently, we were informed that your Mohave Valley branch is closing too! So, I called and challenged that closing. I was told that Bank of America was very interested my most valid concerns. For the closing of the Needles, California offices, as well as the Mohave Valley, Arizona offices would inflict great harm on the tri-state community area. This is not only a hardship for the businesses and churches in the area, but also for those private citizens who needed the physical presence of a real bank.

Yes, the area can be considered depressed. In Needles itself, 60% of the population is on some type of government assistance or on Social Security with some kind of direct deposit. Traveling to Mohave, Valley, was difficult enough. Now, it seems that if we are to continue doing business with Bank of America, we have to travel over thirty miles.

Why are you doing this when you claim to support communities? At least Mohave Valley was geographically central to these communities. Your customers are real people with real daily lives. They are not wealthy. But they do need banking services. You are doing great damage and a major dis-service by not keeping the more central location open.

All this gives the impression that “caring for communities” is merely “rhetoric” and unfounded propaganda for marketing purposes, when you are actually participating with the destruction of communities. This is the reality of your “business decision.” Your bank is causing harm.

I am writing this to you because, as a community leader, I didn’t even get the courtesy call as to the final decision, which I was a promised. Our church and other businesses are placed now in a very precarious position insofar as transporting cash and check deposits.

Do you care? Has Bank of America become so insolvent that it cannot keep an office open in the more central location? Do you really care about business and personal individuals enough to keep this branch open for us? Or is the bottom line just about money and your rhetoric about communities just “a good slogan?”

Rev. Amaro Saumell
St. Ann Church
Needles, California


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