Bank of America Corporate Office - Corporate Offices & Headquarters

Bank of America Corporate Office

Bank of America Corporate Office Address

Bank of America Corporation
100 N Tryon St
Charlotte, NC 28255

Contact Bank of America

Phone Number: (704) 386-5681
Fax Number: (704) 386-6699
Website: http://www.BankOfAmerica.com
Email: Email Bank of America

Executives

CEO: Brian T. Moynihan
CFO: Bruce R. Thompson
COO: David C. Darnell & Thomas K. Montag

Bank of America History

Bank of America began in 1904 as Bank of Italy.  Amadeo Giannini created the bank in San Francisco to service immigrants that were denied service by other banks.

In 1922 the name changed to Bank of America and Italy after Giannini acquired Banca dell’Italia Meridionale.

In 1930, the name Bank of America was finally adopted after a merger.

In 1956, BankAmerica was created as a holding company for Bank of America.

In 1983, the company expanded outside of California with the acquisition of SeaFirst, a Seattle, WA based bank.

In 1997, Bank of America merged with NationsBank.

In recent years, Bank of America has acquired Countrywide Financial and Merrill Lynch.  The company has also been under fire for taking $20 billion in government TARP money in 2009.

Bank of America is currently the second largest bank holding company in the US.  The BoA network contains over 5500 branch locations and 16,000 ATMs.

{ 149 comments… read them below or add one }

Lisa Finley February 29, 2016 at 11:25 pm

I FEEL ALL OF YOUR PAIN. SPENT OVER 2 HRS TODAY TRYING TO GET BACK THE $600 THAT WAS TAKEN FROM ME AFTER THE ONLY ATM IN MY LITTLE TOWN (BRANCH CLOSED) DOUBLE DEDUCTED THE AMOUNT FROM MY ACCOUNT. CLAIMS GAVE A TEMPORARY CREDIT. WHEN THIS HAPPENED THE DEDUCTION DISAPPEARED, BALANCE RETURNED TO CORRECT AMOUNT, ALL WAS WELL. LAST WEEK GOT A LETTER BOA WAS TAKING THE CREDIT BACK… AND THEY DID!!!! AFTER MY RANT TODAY BOA HAS RETURNED ALL THE FEES INCURRED WHEN THEY TOOK MY HUSBANDS ENTIRE PAY CHECK, BUT STILL HAVE NOT RECOVERED THE $600.
YOU TELL ME… $600 WITHDRAWN FROM ATM, CHECK ACCOUNT, $600 POSTED TWICE, CALLED AND REPORTED PROBLEM SAME DAY; CREDIT OF $600 ADDED BACK, MISTAKE HAS DISAPPEARED FROM POSTING; CHECK ACCOUNT ALL IS WELL. ONE MONTH LATER, $600 DEDUCTED. AM I WRONG THAT THIS IS NOT CORRECT?

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rebecca May 25, 2016 at 10:06 am

this just happened to my account I deposited a large check from one of my accounts as I own my own company they credited me 200 from it and took it back saying that they were protecting us they since have closed my account claiming that the check was counterfeit and we have made a police report and everything they didn’t even contact us to let us know I went to check my account and it was closed to much f*ckery gone

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Tiffany Lewis February 5, 2016 at 11:24 am

This is about the 3rd or 4th time someone has hacked into my account information. First few times it was my debit card now someone is using fraudulent checks. Bank of America decided to hold me accountable for the situation. I have a police report and everything. My payroll check gets deposited into my account and BOA took my check and now I can not buy my daughter medicine for her asthma. No one I mean no one is cooperating with me. They just talk to me like I’m a thief and i did it. I am done banking here and very upset that I have to go through this and all BOA wants to do is continue to take my damn money. DON’T BANK HERE!!

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Ruben Mata February 4, 2016 at 8:27 pm

Dear Sirs:

On Friday, January 29, 2016; A wire transfer ($7,000) was to be forwarded from the “Pentagon Federal Credit Union.” The wire transfer was going to a personal account (beneficiary) of Bank of America (Oakland, New Jersey, 07436). The wire transfer was rejected by the BOA branch, and a $45 charge was posted to my checking account.

I contacted the Pentagon Federal Credit Union (PFCU) customer representative to inquire why the wire transfer had been rejected and returned ($6,555). The PFCU informed me that the beneficiary home address was wrong, and thus rejected, and the wire transfer returned. The wire transfer was suppose to go to a personal account at the BOA location (both the branch address and home address were correct using the same exact information as the first wire transfer). A second wire transfer was issued and the this time the transaction was accepted?

The beneficiary (Mostafa Hadji) and I contacted the BOA branch in Oakland, New Jersey. We were transferred to a Mr. Mario Flores (Supervisor for Business Enterprises). Mr. Flores asked that I again contact the PFCU and ask for an official reason as to why BOA rejected the first wire transfer and to call him at a 888-telephone number. After speaking and obtaining the the official PFCU response; Mr. Hadji and I attempted to contact Mr. Flores at the telephone number he had previously provided. The telephone number was a BOA call center for the entire company domestically. We were then routed to the Oakland, New Jersey branch. The BOA branch indicated that Mr. Flores was located in Brea, CA. After several failed attempts to reach Mr. Flores; we (Mr. Hadji) were told by a BOA call center that they were not at liberty to try and contact Mr. Flores.

Mr. Hadji asked for a corporate complaint center and was told that BOA did maintain any such office? I would like to have BOA acknowledge this particular oversight, and a credit in the amount of $45 be credited to my PFCU account

Sincerely,

Ruben E. Mata
571-458-XXXX

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Allyson with April 1, 2016 at 12:40 pm

Bank of America check my credit in my name of Allyson K Woods but put my lending name using my husband’s surname because that was on my driver’s license which is Masembwa. As soon as they did they my assets went down because of discrimination with the name Masembwa. WHen they did data mining they found postal records from my chuch in northern Virginia called Saint Francis De Sales in Purcelville Virignia. This was my HUSBANDS primary church before we married. We did not marry there but we attended MASS there. I NEVER lived with my husband before I married but self righteous people there thought I lived with him. That church put on our mail to our Virginia residence his FATHER’s name with my name. His father lives in AFRICA!!!! His FATHER was diagnosed with HepC and his father called his wife crazy. Some FOOL looking into details thought I was married to my husband’s FATHER and had sex with him. That church is racist, terrorist and the priest and staff there that made that error are anti-Christ, killers and murders. They had no business being anywhere near a church. The USPS scanned records were used and caused me a lot of harm. The whitepeople there that did they knew exactly what they were doing. They should be in JAIL. The priest that was there in 2008 that was responsible for this was gone by 2009. The church is Roman Catholic and they have a very bad fraud operation that seeds itself in mis characterization. They have stolen a lot of money in my name from me. Do they think this is funny? I wonder it looks like a lot of people are being stolen from … I don’t think Bank of American knows that what they do is wrong. They used my name and address for years to afford houses for people with no credit at MY personal expense. My name Ms. Allyson K Woods – my address Washington, DC. They listed me as Mrs. Allyson Masembwa. My data gets mixed up with myself – My married name and my maiden name ONLY and all variations. I can’t even be around my husband because he gets identified as a person I previously dated who I did not marry. These monitors are insane. I liken them to terrorist. It effects banking with Bank of America.

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C Rivera January 29, 2016 at 3:03 pm

Wow where do I begin……
May 2014 BOA recommend forberance – worst Idea ever. Here we are January 2016 now they want me to pay 16,393 more on my loan than original. How does this happened The VP of case mgmt (B.B.) made promise he couldn’t keep. I have requested for Stephanie Lowe office to contact me however it’s been over a week and haven’t heard from anyone. Great Customer Service! I will have no choice but to contact the board of directors as I am getting no where about my mortgage. Maybe I should just walk away from it as this is how I feel they have done to me.
Sign
Florida Girl!

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Gerald Marr December 29, 2015 at 5:18 pm

You now own the property (condo)at 26 Chandler Ave, Plaistow, NH. Nationstar Mortgage (Texas) is handling this for you. You have had two auctions on this property; one which ended at $34,500 and the other which ended at $36,000. Prior to me knowing there was an auction on the property, I made an offer of $60,000. (Half cash/half mortgage). I was rejected after the listing agent called Nationstar. The rejection stated it was a cash sale which I was not aware of. I am a veteran, retired and in need of a place to live. Does BOA want to sell this property or just add it to the hundreds of other condos you own?
Sincerely, Gerald Marr, , Plaistow, NH 03865 (603) 475-XXXX

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PARIKH December 21, 2015 at 4:10 pm

Bank Of America is a Leading Bank in the country
made a new policy,They started to to verify Driver License for depositor,who is depositing $200, I guess this is worst policy
I M from SUMMIT,NJ, ONE OF BEST TOWN & WEALTHY TOWN IN NJ
I KNOW THE BANK SINCE 26 YEARS ( 5 GENEROUS BANK )
I HAVE BANK ACCOUNT SINCE IT WAS SUMMIT FEDERAL BANK
I THINK IT’S GONE WORST EFFECT IN THIS TOWN
Withdrawing money from account & check I.D, it’s OK not for $200 deposit
many peoples are talking in the town about this policy
worst effect bank of America will see in nearest future

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Betty lampert December 12, 2015 at 5:43 pm

Been a patriot at Bank of America for over 50 years fell at the bank in 2011 my attorney Howard H hall has passed away and the bank will not help me do anything to help me all I want is my bills to be paid I’m asking everybody to boycott Bank of America thank you and God bless you

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joga December 4, 2015 at 3:37 pm

i whating foir 45 m for my depost stor meny thin i am not depost i his what for 30 m more thin i lift from the bank open new # well fego

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Larry Wallace November 24, 2015 at 8:50 am

They should stop this scam.

Mr.Brian Moynihan

Nov 23 at 10:52 PM

Message body

Bank of America Corporate Office Headquarters
100 N.Tryon St Charlotte,NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
Monday-Friday
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)
Customer service: (917) 503-1508

Dear esteemed customer,

The Management of the Bank of America Corporate Office Headquarters
here in 100 N.Tryon St Charlotte,NC 28255 wishes to inform you that
after a brief meeting held by the Bank executives yesterday,the 6
Day of NOV,2015 at precisely 8 a.m. Eastern Daylight Time(EDT),
we deem it appropriate to intimate you that your funds will be
transferred into the United States Treasury Account with the JP Morgan
Chase Headquarters at 270 Park Avenue in New York according to the
record we got from Africa due to your inability to complete the
transaction and your failure to meet up with a minor payment
obligation.The actual transfer of your funds($15,500,000.00) into the
government account comes up next week.

This is in line with the instructions of the USA Treasurer,Mrs.Rosa
Gumataotao Rios that all unclaimed funds be paid into the United
States Government Treasury Account as unserviceable funds in
compliance to section 3 subsection 1(a) of the United States Financial
Law enacted in 2001 after an attack on our dear country on September
11,2001.

Find below the profile of the banking institution where your funds
will be transferred into following the government directive:, And note
to responds to us with below

Name of Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York.
JP Morgan Chase Official Bankers for the United States Treasury Department
AC NO: 68302345093
Routing NO:021109593
Account Name:United States Treasury Department,USA

Note that if you still wish to receive your funds do get back to us
immediately so that we will remove your funds transfer from the list
of those transactions to be seized by the United States
Government.Also be informed that we need only a DIPLOMATIC IMMUNITY
SEAL OF TRANSFER(DIST) to complete the wire transfer.The fee to obtain
the SEAL was reduced from$600 to $100 and no other fee is involved.

You are required to send the fee of $100 by WESTERN UNION or MONEY
GRAM to the issuing officer at the bank where your transaction
originated as stated below:

INFORMATION

Receivers Name: MIKE ONWA
Country :Benin Republic
City: Cotonou
TEXT QUESTION——-ONE?
TEXT ANSWER———LOVE.
AMOUNT to send: $100
Sender’s name:
MTCN or REFERENCE Number Email the following: To (bankimoon182@XXX.Com)

The name of the city from where the money was sent
If we receive the MTCN today,we will transfer your funds
($15,500,000.00) before we close office and the funds will reflect 3
hours after the transfer.We will send you all the transfer documents
to enable you start making cash withdrawals from your account same day
the funds are transferred.We have waited for so long and we cannot
continue to wait.

Thank you for giving us the opportunity to serve your banking needs.

Yours faithfully,
Mr.Brian Moynihan(CEO) Bank of America®Email (bankimoon182@yahoo.com)
Tel (917) 503-1508Corporate Office Headquarters,Charlotte,N.C.Bank of America, N.A. Member FDIC.
© 2011 Bank of America Corporation. All rights reserved.AR72768/DD6A66

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pam bills November 19, 2015 at 8:43 am

What crappy service from a bank that we bailed out, put a 9,000 check into the bank at 4616 virginia beach blvd in Virginia beach on Tuesday 11/17, was told it would be available Wednesday, went on Wednesday morning no money a negative balance, went into a different branch and still no help, they told me to call customer service (what a joke ) customer service tells me the bank lost the check, when was I
going to be informed ? we then went to bank where deposit was made and still sat for 2 hours while they tried various ways to find out what went wrong. The manager Jennie Fluharty claimed she had it all taken care of and even fronted us some money, she then promised it would be available after midnight 11/18, Imagine my surprise when I went on our account and our balance is 1800 overdrawn. I am looking for a new bank because BOA and its management team cant seem to do what they say and promise. I am also filling a complaint with corporate and the CEO. They have made our life a living hell for 2 days now and absolutly no remorse. Stay Away from this bank

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Frank Hesbrook February 29, 2016 at 8:15 am

I received the same email, is this a scam and bank of America, not putting a stop to this, how come the FBI not arresting people invoved ,

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Allyson with April 1, 2016 at 12:47 pm

The FBI did not arrest because the money ends up going to branches of the USA government since the current president is in office. For example, BoA holds money and they forms a job pool of unionized workers and that group of people form an “official” type of title and they take stolen money to pay themselves. The most recent example of them is money laundering in the name of another person this time me “Allyson K Woods xxx-23-xxxx former full time address of 11 2nd Street NE 402 Washington, DC 20002. The most recent scam is called “JP Morgan Chase Official Bankers for the United States Treasury. The king pin person is part of LaRaza and her last name is Mrs.Rosa Gumataotao Rios – not to blame her. she is a fairly recent hire and does not have anything to do with the scamming. The back office is supporting her as just doing her job. These errors will get corrected and we will get our funds back. These people are greedy and THEY kill.

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Yolanda Peavy November 17, 2015 at 3:48 pm

I have been a customer with Bank of America for over 15 years and I have the worst experience in my life. I was given wrong information from several of your employees over the phone. Now no one wants to take ownership for a mistake that was made. I have asked to get the corporate information and a contact name and no one wants to provide this to me. I am requesting some type of follow up with Bank of America.

Best Regards,
YP

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Beverly Neibert November 2, 2015 at 1:07 pm

I am interested in a property you own at 1860 Valley Road, Marysville, Pa. 17053. I would like to know the price and who to contact to see the property. I have tried all of your other phone numbers, etc. and have had no success. Please contact me. Thank you Beverly

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jan ronk October 29, 2015 at 5:43 pm

Susan, Understand just how you feel. In April a fraudulent amount of over $5200. was charged to our account by a doctor who did not deliver on his end of the contract. All I have heard all this time is too bad you didn’t get the medication, too bad you decide there was something funny about this treatment, too bad just give us the money even though you received nothing. So far all I can say is too bad I own stock in this bank. This “doctor” who we found out later had had his license revoked once, killed someone another time and has been chased state to state because his practice is dangerous has more rights then a stockholder and a customer. Isn’t this fraud?

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Fred Schneider October 23, 2015 at 4:13 pm

Bank of America and Brian T. Moynihan are two of the worst people you can ever try to work with. After FORTY FIVE (45) MONTHS of battling them and nearly FIVE (5) FEET of useless and senseless correspondence from them, they are about to beat this poor old 71 year old Vietnam Veteran down:( Little wonder Bank of America was voted one of the WORST AMERICAN COMPANIES last year and that they have ALL these many lawsuits against them.

Just check out the supposed epic settlement with the US Dept. of Justice late last year where they agreed to pay nearly $17 BILLION and more specifically and supposedly $7 BILLION to help property owners- someone needs to be checking this out as it appears to be a big scam with money not going where it is supposed to be going. Also take time to read the “Morrow Case” that was decided in the Montana Supreme Court last year and what Justice Laurie McKinnon had to say about Bank of America and their practices that are terrible and horrific and a great example of “negligent misrepresentation”.

The CFPB, and all incidental government institutions that are supposed to help us tax paying citizens are just about as inept and dysfunctional:(. Little wonder our wonderful country is slipping fast:( Even all the people in Congress have no heart nor interest in things like this and offer NO help, much less a response!!! Corey Gardner, John McCain, and all the people in Colorado are NO help at all. Really sad indeed in my humble opinion.

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Susan McCall October 20, 2015 at 6:59 am

Been a loyal customer for many years now,what I do not understand my account has fraud on it and after going to 2 branch offices no one could help me there they gave myself a numbers to call so after 4 hours on the phone talkled to 5 departments 7 people in total NO ONE can help me with my issue!!! I have done everything your bank told me to do and no one can protect my accounts from going into my account and stealing my hard earn money out of it!!!! I did my own investigating and another banking company told me this was fraud and to report it but NO ONE will let me or help me on the situation?????? Help-Susan McCall

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a armstrong October 15, 2015 at 3:00 pm

BANK OF AMERICA CORPORATION
Co-Chief Operating Officer Of Bank of America
Location:687 East Capitol Street Jackson, MS 39201
Office Cell..+1-601 878 3769
Opens at 10:00 am

Fund Transfer Release Update

Dear esteemed customer,

On behalf of the entire staff of the Bank of America (BOA), The Management of the Bank of America Corporate Office Headquarter Jackson, Mississippi, wishes to inform you that after a brief meeting held by the Co-Chief Operating Officers Of Bank of America on the 9th Day of October 2015, we deem it appropriate to intimate you that your funds will be transferred into Mrs.Annette Cang bank account as the true beneficiary of this Funds if you failed to send the required fee,According to the record we got from our payment Office due to your inability to complete the transaction and your failure to meet up with a payment obligation. The actual transfer of your funds sum of US$38.5Million into Mrs.Annette Cang account comes up next 2 days because Mrs.Annette Cang agreed to pay any fee regards to this transaction.

The United States Insurance Policy fee is mandatory for any transfer of funds here in the USA involving amounts above $1,000,000.00 (One Million USD). The amount to be transferred into your account is US$38.5 Million and is far above $1 Million. This is why the $128 fee is required and the fee cannot be deducted from source in accordance with section 3 subsection 2(a) of the Huge Funds Transfer Regulation Act HFTRA of 2001 promulgated by law after the terrorist attack on our dear country.
Meanwhile, note that this is the only fees that you will bear the cost and your approval funds sum of US$38.5 Million (Thirty Six Million Five hundred thousand Dollars) will be transfer to you without any delays, and we are doing Auditing for the year 2015, so we want your US$38.5 Million to be transferred into your nominated bank account same day we receive this fee from you. We are doing banking Auditing for the year 2015, so we advise you to treat as matter of urgency and try as much as possible to come up with the fee of $128 dollars for (Fund Legality Certificate and Bulk Money Transfer Permit Certificate) and send it to Bank of America Accountant Protocol Officer in Washington State as the funds origin/Cashier Office within 72 hours you receive this email, so that we can transfer your Funds into your bank account before closing for the day immediately we have the fee confirmed in our office, We are doing banking Auditing for the year 2015 and all unclaimed funds will be cancel and transfer to Mrs.Annette Cang’s account as true beneficiary of this funds.

Note that if you still wish to receive your funds do get back to us immediately so that we will remove your funds transfer from the list of those transactions to be seized by the United States Government.Also be informed that we need only a Fund Legality Certificate and Bulk Money Transfer Permit Certificate to complete the wire transfer.The fee to obtain the Fund Legality Certificate and Bulk Money Transfer Permit Certificate was reduced from $995 to $128 and no other fee is involved. You are required to send the fee of $128 by WESTERN UNION or MONEY GRAM to the Bank of America Accountant Protocol Officer/Cashier Office where your transaction originated as stated below:

PAYMENT INFORMATION:

RECEIVERS NAME: TIMOTHY EMERY
COUNTRY: U.S.A
STATE/CITY: SPOKANE VALLEY, WASHINGTON
QUESTION:IN GOD
ANSWER: WE TRUST
AMOUNT to send: $128
Sender’s name and Full Sender’s Address:
MTCN Number…….

If we receive the MTCN today, we will transfer your US$38,500,000.00 (Thirty Six Million Five hundred thousand Dollars) before we close office and the funds will reflect 3 hours after the transfer. We will send you all the transfer documents to enable you start making cash withdrawals from your account same day the funds are transferred. We have waited for so long and we cannot continue to wait.Meanwhile, a woman came to this bank a few days ago with a letter claiming to be your true representative and she agreed to pay the charges. Here is her information below.

Bank of America
2075 S. Victoria Ave, Ventura, CA 93003
Acct. name: Annette Cang
Type: Checking
Account# 003767127294
Routing # 063100277

Failing to reply this email and pay the required fee of $128 urgently we shall proceed to issue all payments details to the said Mrs.Annette Cang if we do not hear from you within the next 72 hours from today. We are sorry for any inconvenience the delay in transferring of your fund must have caused you.I need your urgent reply and congratulations. For more inquiries please call…+1-601 878 3769

NB: THIS TRANSACTION IS BEING MONITORED BY THE UNITED STATES GOVERNMENT IN ORDER TO GUARDS US FOR INTERNET IMPOSTORS.

Best Regards
Mr. James Murray
General Managing Director
Office Tel:+1-601 878 3769
Bank of America Office Jackson, MS 39201.USA

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Martin September 24, 2015 at 5:55 pm

COMPLAINT WITH BETTER BUSINESS BUREAU

I went to the bank on Sept. 23, 2015 to withdraw money and was told there was NO MONEY there.

i was stunned because I keep track of every penny I spend and earn on paper. I opened a checking account with a ZERO fee precisely so I would not have to have bank statements send to me. Periodically, I checked online statements for a while, but the system was AWFUL. It was a pathetic system so I stopped using it.

As part of the zero fee provisions, I did NOT have a checkbook, did NOT have a statement sent to me, and did NOT withdraw money or deposit money except for the ATM system.

After seeing that I had no money in my account I went to the bank and asked for a statement. To my astonishment, I had been charged $8.95 per month every month for the past several months.

I went to the bank today and talked to, among others, personal banker Guadalupe Rodriguez and personal banker Emanuel Lopez, and their supervisor, Marisol (who did not provide a card or her last name). They told me that my ZERO fee account was switched to an $8.95 per month charge between May 14, 2014, and June 12, 2014. This means that I have been charged $8.95 per month for 16 or 17 months. I have NEVER authorized such a switch.

I emphasized that I had NEVER authorized such a switch and asked for a refund. The three st_____ spent an hour doing I don’t know what. The bottom line is that they refused to give me a refund — and said there would be a long investigation (surely one that would cost them more than the $150 they owe me on reversed charges).

Later, Mr. Lopez said something to the effect that there was fraud on my online account in 2012 and, thus, the online account no longer exists. They are contradicting themselves.

I can’t use an online account because I am a victim so the bank “protects” me by getting rid of the online account and charging $8.95 per month for an offline account that I didn’t know that I had until TODAY.

PROPOSED RESOLUTION

I want ALL the $8.95 monthly fees REVERSED.

I opened an ONLINE account precisely to avoid a fee. The online account never works so the bank takes it away from me WITHOUT TELLING ME and charges me $8.95 per month for NO SERVICES (no checks, no statements sent to the four places I have lived in four years, etc.

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Cris Williamson September 21, 2015 at 12:21 pm

I sent the following letter to BofA corporate office addressed to chairman. I have received no response. I am now going to close all of my accounts with this bank:
I am writing on behalf of my son, (removing name) who is one of your customers. He currently has a checking account with Bank of America. He resides in Decatur, Georgia. On or around August 11, 2015 at around 10:00 p.m., he stopped at a bank ATM station to make a deposit. As he pressed the keys, the automated chat feature popped up to offer assistance. He declined the offer of assistance and started his transaction over. He made his deposit but when he received his receipt, it showed that he had withdrawn $500. He did not make a withdrawal.

As it was late at night, he did not stay at the cash station but he did call the bank the next day after checking his account and finding that it showed the erroneous $500 withdrawal transaction and his actual deposit. He has contacted the bank several times (via email, phone and in person) to try to get the matter resolved and the funds placed back into his account. He was once told there was nothing that can be done and the claim was closed. His claim date was August 12, 2015 and his claim number is xxxx12103590. He persisted and the claim was reopened.

On August 21, 2015, he spoke with one agent who stated that the video security camera at the cash station shows someone in a vehicle the same color to my son’s making a transaction at around 12:00 midnight. When my son attempted to correct him about the time he was placed on hold. Once the agent returned to the call he said something to the affect, ‘…oh yeah, it was around 10:00 p.m. – so we will not be returning the funds.’

My son has recently moved to the Decatur, GA area and he is currently working two jobs in the Atlanta area. As a young college graduate who is beginning his career and living on his own, he has bills to pay, including a car note, tuition loans to repay, as well as living expenses, etc. To a large corporation, $500 may seem like a paltry amount, but my son is in no position to simply part $500 of his hard earned salary due to automated error.

As a long time Bank of America customer with a business account, personal account, debit and credit cards, and as a former Bank of America employee in the state of Arkansas, I recommended that he open an account with your bank. I am beginning to regret advising him to open an account. He will be making the decision as to whether he wants to remain a customer or to close his account. I will be doing the same. I am requesting that your corporate office investigates this issue, help resolve this matter and refund my son his money. My son can be reached at (removed phone number). I can be reached at (removed phone number). We hope to hear from you soon.

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Elyse Weiner September 18, 2015 at 12:43 pm

Dear Mr. Moynihan,

My daughter was recently the victim of check fraud perpetrated through a BOA checking account and branch in Nassau County, New York. As fraud was detected, the account was force closed and turned over to recovery. We were in process of moving and discovered the issue when the BOA statement showing the return items and resulting debit balance was forwarded to our new address in Florida.

We contacted your Fraud Claims unit, in addition to Recovery and Restitution, but no one was willing to initiate an investigation or review teller films and transactions, although we were willing to provide contact names, phone numbers and other information regarding the perpetrators who made the initial contact. BOA Corporate Security will not initiate any independent research until, and unless, a police report is filed.

We do intend to file a police report, but in order to do so have to travel back to New York as the local police will not record a complaint over the phone and require disclosure and attestation in person. We were told electronic signature or verification through a notary or attorney is not acceptable. The Sheriff’s office in Collier Country was also unwilling to assist in this matter. In our conversation, the police stated their only interest is in pursing a criminal investigation, not in helping BOA.

At this point in time, my daughter has limited access to the banking system as BOA reported the account to a consumer agency, again with no recourse to dispute the claim. She is limited to transacting through shadow banking platforms and alternative payment channels.

As a retired senior banker I understand the bank’s primary concern to protect bank assets. In that regard, I would have expected your offices to take every opportunity to uncover a fraud scheme, possibly involving web-based channels and social networks, and possibly ongoing, rather than automatically victimizing the victim.

I admit that there was a lack of due diligence on my daughter’s part, but also on the part of BOA, as the funds were withdrawn out-of-state 3 days later — no questions asked.

Consumer protection laws provide a schedule of funds availability, but no roadmap for addressing the increasing volume of check fraud. I have been reading numerous instances of similar situations where the unwitting account owner is subjected to years of financial limitations. Even making restitution is insufficient to repair the damage done.

I agree that BOA had no alternative but to immediately close the account, but following closure the bank should review their policies with respect to internal follow-up and investigation to resolve any disputed claim or transaction, especially when the account holder is fully cooperative and willing to work with the bank.

Regards,
Elyse Weiner

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Sheila cafe September 11, 2015 at 4:44 pm

Dear Brian T. Monihan.
My name is sheila cafe on 09/09\15 at 7465 Watt Ave time stamp 19:32 used the ATM it was working find tell it was time to dispens the money no money came out. I was shock that money didnt come out ! Good think the reciept came out , so i standing didn’t know what do to so i started looking at the reciept there was a number on the reciept so i called the number a woman answer i told what happend. She couldnt help that was a waste of time and tha bank was closed. I went home crying. I woke up the next day took my children to school thinking everthing was going to be okey. I called the bank nobodys answering the phone called six times finallly got just to be put on hold for 20 minutes and get hang up on., called talk to a woman in the bank she was rude and hang up on me. Called again talk to a manager he couldnt help no compassion, rude and lack of knodlege of his job and know how to answer my question and hang up on me. So i went to the bank to talk to someone in person because i wasn’t getting anywhere on the the phone . i figured the money is stuck in the atm surely my money is in the bank theres is no reason why i could just get my money. I walk into the bank and i spoke with a man and a woman i got their pictures any way they couldn’t help me they were so rude unedducated,unintelligent employees that dont anything about how there bank works she ask for my reciept and my card and she was still repeting i can’t help and she starts to walk away with my reciept and my bank card before she could get further i grab my away from her hand; that was the only proof i had. U stole from me once i wasn’t going to let u still from me twice. So i went outside sobing what am i going to do now ! I have a family reunion in SanJose i have no money for gas to get to the family reunion, pay my electricity and money for my rent. The more i thought about it i really crying uncontrollably because i could my electric and get kick out of my house. I could unstand how ur company stole from me and falsify charges on my account for a service that wasn’t rendered and stole $720. 00 and fee of $3.00 . i thought that the $3.00 fee was to maintain the ATM machine so that it wouldn’t give any one a problem in benounce to me the bank of america employee said no it doesnt pay for that. That pays for ur convience. She was just being a smart ass she don’t think she just made herself sound like an ass becase my respondes was that, aparently that system doesn’t work because im being inconvenient right now and ten other people that used ur crappy ATM that ur company fail to maintain why do i get punish for 10 up to 90 days to get this problem rectified the sooner tge better not string me along and in meantime i have a bunch of disappointed Kids of not beenable to go the family reunion. Its been twelve years since my children and i been any where on vacation we were going to leave on friday stay at the hotel in SanJose even due we are not doing a big lavest vacation its nice just to get away from home for a change swimming in pool, laughing just being together after we have had a very rough twelve years ? When my husband got hurt we havent really got to go anywhere with the chrildren. It was long over due for it. We going to make a day of it. Im the soul provider for this family my children deserve this there good kids they deserve get rewarded once in the blue moon. Why are they getting punished cause ur company is holding my money hostage. So i called Sacramento police Department on Bank of Amirica the two polie cop showed i explain to what had happenned and they didn’t want to talk and im band from the bank that why i called the police because i feel i got robbed by Bank of America the woman employee was being rude to police woman and the police woman said u would be upset too if someone just stole $720.00 from u, how would u feel? u would call the cops too and be upset specially its ur machinne that stole her money and then she tried to lie to the police. Theres so untreained that they couldnt answer there quistion either. need to teach ur employees public relation how to be compasionate, put yr self in there situation and be more understanding specially ur dealing with someone elses money. U well be hearing from my lawyer, the media and social media fb and tweeter i dont want to have to do that . please contact me and help me. Thanks alot fir runing our vacation and not be able to go the family i hope u can sleep at knowing u have family heart broken and very disappointed because u stole from us out of all days we really didnt deserve this . Thank You
Sheila Cafe
** elmo drive
North Highlands Ca 95660
(916) 968- ****

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Tony September 11, 2015 at 9:36 am

Update to online banking from Phone Deposit the Confirmation Number at time of deposit.
I place this on all Check to track if needed. Now THE D>A> web designer remove it. And you approved it. Now your waiting my time a have to wait for the email to open and get the Confirmation Number not knowing which ck it go’s too. Guess it time state going back to the LONG LINES in the BANK , With the 1 teller working and the office manger with thumb up there As_ . Not open the second window them self.

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Michael Burkart August 9, 2015 at 7:14 pm

Dear Bank of America, to whom it may concern,
I was quite dismayed to learn that Bank of America continues to support and contribute toward the work of Planned Parenthood. Over the past few weeks as their despicable practice of selling late term aborted fetuses has come to light, I would hope that you would reconsider your funding of that work. I have been a loyal customer of Bank of America going back to 1980, when I opened an account with Barnett Bank in Sarasota Florida. I look forward to your response as it will in large part determine who I choose to bank with in the future.
Sincerely,
Michael D Burkart

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Terry Kelly August 9, 2015 at 10:05 am

Brian Moynihan
Bank of America Corporation
100 N Tryon St

Charlotte, NC 28255On 8-7-2015 I spoke to a Sr. credit analysis about a recent credit card that I have received from BOA, I have been a account holder for over 20 years. I had told your Sr. Analysis that I was not happy with limit that I was given since I have cc that are 10 times the cc limit that I was given, he asked some question about income, job history and then said he was going to review and let me know the results. He informed me that there was nothing he could do, I thanked him for his time and told him I was going to close my bank accounts and move to another bank that was willing to work with me he said that was fine.
On 8-9-2015 I was notified that I had a new inquiry on my credit report from BOA, the problem is I didn’t give my SS# or permission to run my credit! I would like to hear from the Bank ASAP on how you are going to rectify this matter!

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James Fuson August 8, 2015 at 9:59 pm

I was denied a refry on my home. I did everything I needed to get the loan One problem I am a disabled Marine. I didn’t get the loan because I am disabled

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Laura July 30, 2015 at 1:34 pm

Hello,
Hello,
My husband and I have been with Bank of America for several years and have appreciated your service. We do have a question concerning the companies that Bank of America contributes to. We noticed that Bank of America is listed as a contributor to Planned Parenthood. I spoke with a Bank of America employee verifying that Planned Parenthood is included on the list for matching gifts. Will Bank of America continue to match gifts to Planned Parenthood?
Thank you.
Thank you so much for your time
Sincerely,
Laura Fehmel

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Lauren July 28, 2015 at 10:20 am

Hello,

I see that your company appears on the list of companies supporting Planned Parenthood. Does your company in fact contribute to Planned Parenthood? Do you match employee contributions? If so, do you plan on continuing your support in light these videos?

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McKinley Underwood, Jr. July 23, 2015 at 3:47 pm

CEO Brian Moynihan, I am making an inquiry as to the authenticity of a Mr. Mike Brown as a member of your staff at BOA Corporate Headquarters, Charlotte, NC. I’ve received emails from him identifying himself as as a CEO? Thanks for your time response.

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Sj July 23, 2015 at 1:11 am

Just found out B of A supports Planned Parenthood! Too bad! I now will be canceling all my business accounts with them! Shame on you Bank of America!!

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KB July 21, 2015 at 2:49 pm

BOA is a rip off, customer service is rude and disrespectful, does not want to here what you have to say. Especially in the state of New York, Buffalo. I spoke to a Heidi Cowles Supervisor and states that bank of America would never help me nor ever refund the money they owe me. I have been a value customers to this company for many years and never in my life have been disrespected. BOA charged me fees in the same day 3 times. Made my account over drafted at there fault and took my money when I had available amount in my account and refuse to give me back what is owed to me. They refused to remove the over draft charges, I had to deal with rude employees who doesn’t care for there job. Although, I had years with this company I’m closing my account I use to trust this company with my money but, they steal your money.

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Sideways July 20, 2015 at 11:08 am

I was just out at SF Aids Walk. B of A has always been a large presence and this year nothing! It’s not hard to create a team nor is it hard to send out an e-mail encouraging your SF employees to contribute and participate. Very disappointing! Please advise, this question is not going away.

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Darlene Murray July 15, 2015 at 2:28 pm

I had a dispute against Morgan Drexen because I didn’t authorize this company to take money out of my BOA account. I called the bank and they connected me to the fraud department. They claimed they investigated on the company and why they took the money out of my account. The results was this company had legit evidence such as a signature from when I signed years ago, the person in recovery told me that she could not get access to the papers the company sent to the bank. But I still have to pay 1275.00 dollars, I said I will get my attorney because it is not right to make me to pay this money. Then I asked them for the president’s number or corporate office they claimed they stated they did not have access to that information. I know every bank have access to the corporate. And what really put the icing on the cake is when BOA told me in Jan, 2014 they told me to go get a police report on the phone, and they didn’t tell me that it was a huge lie because I would have been filed a police report. So, now recovery is forcing me to pay the money back, I’m very angry at this point, and will do what’s necessary.

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regina clayton July 13, 2015 at 10:18 pm

I am writing because I am hoping someone from corp can help me. I have tried to get my situation resolved over the phone and also in person. I set up a bill pay amount to come out of my account twice a month on two separate dates. Well the money was taken out of my account twice on the same day. It did not over draw my account but the money that was taken was intended for a different bill that I will not be able to pay because I do not have the money. I was on the phone with the company that received the money and they are willing to return the money but the problem is it will take so long that by the time I get the money it will be time to pay this particular bill again. After being on the phone inside of the office on York rd Baltimore, md 21212 with no resolve for over an hour I just asked the woman Lauren that I was speaking to to cancel any recurring payment plans for the future and I will start paying my bills with money orders. I just got home from work and not only am I out of almost 300$. She never cancelled the bill pay agreement like she said she would. This experience has been so horrible I am so disappointed because I have been a loyal customer of your bank for many years and after this I am deciding to bank somewhere else. I work very hard for my money and I cannot afford for a mistake like this happen again. I hope that someone can contact me soon to help me get some kind of result.

Thank you
Ms Clayton

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angelina heartfield July 8, 2015 at 12:11 pm

I cashed my daughters check to my account and the bank in Tucson az on Campbell and irvington did not tell me if u cash a check u are responsible they just told her to promise to come back and open an account. the check my daughter received was Frm GIECO . GEICO is say they put a hold on the check and I want to know why bank if america did not see that on there end and they just cashed the check. I think the bank should refund me my money bank and fire the bank manager and teller for doing this and not doing there job

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scott palmer July 5, 2015 at 7:47 pm

I reported squatters to your offices over a year ago at 390 w seminole dr, venice fl. I was told you couldnt do anything about it. They have destroyed the property and have been dealing drugs from the residence. I cant beleive we bailed your bank out and you allow things like this to go on. The sherriff has been there on multiple occassions but since you dont care about the propery their hands are tied. I am going to write letters to the editor of every major newspaper and contact msnbc regarding this issue.

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D. White June 24, 2015 at 8:26 pm

I went to the drive-thru today (06/24/2015) in Norfolk, VA on E Little Creek Rd. to make a withdrawal. I was the only customer in line, and when the teller came to the speaker, I asked if I could have a withdrawal slip. She sent me a deposit slip and I sent the deposit slip back and asked again for the withdrawal slip. She sounded irritated, but she sent the slip out. I filled it out and also sent up my identification. About 2-3 minutes later, I received the tube back with my funds and identification. I thought that I would hear a statement from the teller when she sent my items back, but I got absolutely nothing. No thanks for banking with us. No asking if I needed anything else. As an individual that also works in banking as a lead teller, this is not acceptable. I didn’t even get a receipt for my transaction. I tried contacting the service manager of the branch, but I couldn’t even get anyone to answer the branch phone. Please give me a response to correcting this horrible customer service.

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Jill June 26, 2015 at 1:35 pm

I opened an acct 2 weeks ago and it’s been a disaster including even receiving a biz card with an incorrect email address! What baffles me is that the phone always rings and rings with no voicemail system. BofA thinks we have nothing else to do but keeping calling in hopes that someone picks up without hanging up on you minutes later because they’re annoyed or having a bad day!
I even tried to escalate my long list of issues but no one cares.
I’m sorry you encountered this situation but unfortunately, I’m not surprised.

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Charles June 18, 2015 at 12:48 pm

My problem is that I am trying to work out a payment plan for my charged off credit card with B of A.. I must fax my information to legal department 5 times and called recovery unit 50 times to set payment plans…since its with the legal department escalation (customer service) told me they can’t help me until they get respond from legal team…the escalation also sent seversl emails on behalf still no responds from legal department…i have an anxiety issue and panic disorder…yesterday i even went to see a psychiatrist for this matter… i am trying to make an arrangement to pay my charge off cc…please someone help me to resolve this matter…I don’t want this to go to judgement. I can’t believe them…I am trying to communicate with you guys…no calls no emails…..I was told that only way to communicate with the legal team is by fax…come on no phone numbers to call?…especially when you don’t respond to my fax and emails…Help me out please.

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Charles June 23, 2015 at 10:44 am

it’s been two weeks still no responds…please help me out

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Fed Up June 16, 2015 at 4:46 pm

Bank of America hasn’t changed. It is as bad as you have heard and worse. They canceled my debit card, without telling me for an alleged fraud, that might happen. If they were hacked, they didn’t admit that. They blamed some poor restaurant or gas station for compromising my information. It was all a lie. I told them I want out of their protective custody. No way. They were helping me whether I wanted them to or not. If anybody is a fraud, I say it is BoA. fraud for TARP, fraud for Countrywide, and fraud for the fake signatures on foreclosure documents, now they are pointing the finger. My retirement check goes into a banking account that I had with NationsBank. I have been trapped ever since. Not recommended. Avoid at all cost. Get out! I will be closing my account after 30 plus years. On the phone, they will run you in circles, asking all kinds of non related information. I was actually accused of pretending to be myself. Their customer service/fraud department is a complete waste of time. When all is said and done, you and your problem with them, will be the problem. Ha Ha Bank of agony!

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Larry Epstein June 15, 2015 at 10:40 am

I was in your Stoneham, MA branch office on Friday and Saturday. I couldn’t do any banking in the office because of lack of employees available. Your branch ony had one teller available Friday btween 12-1 and Saturday at 10:30 am. On Saturday the line was out the door totally inexusable.
I was very embarrassed that I had to leave and go to another bank to get my business done. Where was your branch manager each day?
This left a very bad taste in my mouth.
This wasn’t the first time it has happened it was about the 4th time. I might think about take my business elsewhere if it happens again.
Have some one call me at 617-750-**** so I can tell them more.

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Jill June 26, 2015 at 1:37 pm

Did anyone every call?
I’m curious because I’ve devoted hours to escalating and finally concluded that no one at BofA really cares — lots of promises with zero follow up… how do they stay in business? Oh, that’s right, the gov’t comes to the rescue!

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Javier trujillo May 28, 2015 at 1:23 pm

Please don’t bank with bank if america. They will steal money from you somehow. Either fees or miscellaneous charges.

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shahinur zaman May 22, 2015 at 4:49 pm

i try to contact bofa to confarm about email i received from mr steven mitchell. headquarter.100 north tryon street charlott.nc. Foreign operation/wire transfer department.but its not yet repply me yet.. Please someone help me me verrifying this email id
( america@financier.com ) its use by bank of america. Or its fake id.
And verrifying email i received from bofa its rights or scam.please repply me to forward this email to you.

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LMT May 16, 2015 at 12:51 am

Worst customer service experience of my life!!! At first they were unauthorized to handle my request, understandable. Then I asked to be directed to who could handle my request. I asked them a simple question and because it was something that they didn’t want to give a direct answer to I argued with them for over an hour and had to yell at them to quit repeating what they had already told me, and what I already knew. Instead of answering my question they wasted an hour of my time before finally giving me a response so they could get off the chat with me. I’ve worked in customer service, and it doesn’t take an HOUR to provide someone with a simple answer.
Everything is fine and dandy when you follow the direction they want to go in, but the minute a situation arises they turn into robots running you in circles for an hour.
Don’t bank with them.
Don’t use their credit cards.
Unless you are the perfect banker I promise you will hate your life after dealing with them.

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jeanine b May 18, 2015 at 4:37 pm

What bank do you suggest? I am searching for a ‘good’ bank to do business with: checking account, savings account, credit card, etc. –Jeanine

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Caudette Felton May 15, 2015 at 12:53 pm

I depoisited a check into my account with my name on it. It is an estate check, from my mother’s bank. My mothers has passed and once all financial obligations were meet I was issued a check for the excess funds, a reimbursment after payoff of account. On the check it stated Estate of Marjorie Blackburn with my name directly beneath. This is my personael back account. This is the second check that I have deposited thru the ATM, with the same information. The Estate of Marjore Blackburn and my name and the check cleared,the first one went thru with no problem. This one was accepted by the ATM, and released a small amount of money, until it was completely cleared.

This morning I checked my account and saw that the funds were reveresed, and the check was now a negative. I call the bank apoke with Anthony Brown, he is the Sr. Supervisor of Customer service and was told that a mistake had been made the system read the information on the check as a company check and that the check was made into a negotiable check and returned to me. It would take 7-10 days for me to recieve the check at which point I can bring it BACK to Bank of America, whci they rejected in the first place and deposit it via the teller.

So per Anthony Brown the Customer Service Supervisor, he admitted to their mistake, or that of the ATM, they did not call me to make me aware of any issues with my deposit,they reissued me another check, sent it to me in the mail which will take 7-10 days
and now I have a zero balance, pending checks to be cleared and I am being told that there s nothing they can do to help me.

This is unexcusable. I requested to speak with Mr. Browns superior and was informed that there are not that many, they one avaibale to me is Ms. Lindsay Anderson , Sr. Execustive Superviore in Customer Service, she has yet to return my call. I asked mR. Brown were they were located, he told me in Pennsylvania but he could not give me the telephone number to his location or the email for his boss Lindsay Anderson, this I was told was customer service.

So I will incure overdraft fees, due to Bank of America mistakes and have no money to do the basic food shop, pay bils, etc. As per customer service I will just have to wait.

I have a problem with this.

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B. Messier May 8, 2015 at 10:24 am

I visited a Bank of America branch in Timonium, MD this morning and accidentally left a pen behind that has great perosnal value, it is made of a shell casing from my time as a United States Marine. I quickly notified the manager (Karl) and he called BOA Corp security. Karl relayed to me that BOA security could not be bothered with a missing pen.

I am not certain what BOA considers important but I assue them a Marines combat momento’s are extremly valuable to him.

Thanks for nothing Bank of America

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Jill June 26, 2015 at 1:42 pm

Thank you for your service.
What a disgusting comment they said to you, as a human being, customer and most importantly, as someone who served our country.
It shouldn’t matter what you lost — is the security guard stopping armed robberies during his entire shift?
You should write to the CEO and head it – I am a US MARINE!
As the daughter of a retired USAF Colonel who served our country for 30 years, I can say that we should be saluting you not punishing you.

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R Travis April 20, 2015 at 6:50 pm

I received a paper check issued on Canadian bank but it was issued in U.S. dollars. B of A would not accept the check at the teller window even though that had done so just one week prior. it had to be sent for collection. I agreed as I had no options. I was advised there would be a $16 fee for this and it could take up to 8 weeks before I saw the funds, check was for $975.00 . When I finally received the funds into my account it was $873.00 . I contacted my branch and 1st of all the $16.00 fee I was quoted turned into $40.00 . I then asked about the other $62.00 that was deducted and they told me that it was a charge by the bank in Canada . This was not the case. What B of A had done was they treated the check as Canadian dollars rather than U.S. and then converted funds back into U.S. dollars which meant then it had a face value of only $931.00. This was on 4/7/15. Over thirty calls to the bank, a 100 mile round trip to make a personal appesrance, I live in the country, and still have not seen my money. This was a bank error not mine, they have admitted this but no one seems to know who is supposed to fix it! Since they charge us for everything imaginable, we the people should be compensated as well. I’ll let you all know if and when I ever see the balance owed.

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Terriss Burton April 20, 2015 at 4:23 pm

To whom it may concern:

I have a problem with BofA Mortgage. I am not sure how to solve it.
It appears that they have lost mortgage payments that we have made. (48 payments ~ 3years ~ $64,000 in mortgage payments)
Why no call to us or the attorney handling the bankruptcy if we are not making the payments for 3 years?
My wife and I are about to be discharged from Bankruptcy and a few weeks ago our Lawyer called and told us this and asked if we have proof of payments. (This may sound crazy, but we didn’t keep the records of the money orders or certified checks) Nieve on our part and trusting that BofA would of course have records. No. They have sold the loan to another company. We are not sure If we will be able to work out a new loan agreement or will they just foreclose. I have been reading consumer reports of what BofA has done to people. I am not sure what else to do other than file a complaint with BBB or Office of Consumer Affairs. Sure we did miss some payments, but we didn’t just not pay the mortgage for three years. They just took our money and I am not sure what they did with it or how to even find it.

Account Number: 079937449
Terriss T. Burton
Emails & IM:
terr****@gmail.com
Phone: (404)939-****

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WILLIAM W. WHITE April 18, 2015 at 3:06 pm

I WAS IN YOUR BRANCH AT THE AIRPORT ON EASTERN AVE, L. V. NV. ON 04-16-15. THE TELLER 00003 MITCHELLE. SHE GAVE ME A HARD TIME AT THE WINDOW. BESIDE THAT SHE WAS WAITING FOR ME IN THE PARKING LOT OF CHASE BANK IN GREEN VALLEY, HEDNERSON, NV.. I CAN PROOF SHE WAS THERE. SHE EVEN GAVE ME THE FINGER.
2. THE BANK OF AMERICA BRANCH IN GREEN VALLEY PLAZA, HENDERSON NV.. FOR A LONG TIME BEEN STALKING ME. GIVING ME A HARD TIME. I AM HAPPY I NOT HAVE A CHECKING & SAVING ACCOUNT THERE. IT THEM THAT ARE A RISK TO ME. THEY ARE BEGETS & HATEFUL PEOPLE. THEY JUST WANT SEX.
THIS ATTITUDE HAS BEEN AT OTHER BRANCH OF BANK OF AMERICA. AGAIN ON THE PHONE CALLS TO BANK OF AMERICA THEY HAVE AN ATTITUDE TOWARDS ME. THEY GIVE ME A HARD TIME.
GOD BLESSING, MR. WILLIAM W. WHITE.

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D. Atkinson April 14, 2015 at 9:31 pm

I am a triplet to a brother and a sister. My brother opened an account online using my social security number and deposited a fraudulent check into the account. I filed a police report once I found out what happened. The fraud dept. at Bank Of America froze my bank account at another bank and took the money that was defrauded. They have video showing that its not me withdrawing money and they have my police report that I filed on my brother. They are still taking my money $8500.00 to be exact. I need help with this situation I did not defraud the bank and they are still taking my money eventhough they have the police report that I filed and video. Could someone please help me….

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Gilda Stanford April 11, 2015 at 4:37 pm

This week I went in to our local Bank of America in Brownwood, Texas. The employees told me that the branch office, the drive-in facility, and all the ATM’s would be closed in the coming months.
This is not acceptable! We have been a customer for many years. Now the nearest branch will be 60 miles from Brownwood. Should I go there to withdraw cash from the ATM?
Why are you doing this?

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mitch June 1, 2015 at 9:26 pm

they are doing the same to me. costumer service does not exist here.

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Cal April 8, 2015 at 3:36 pm

Stockholder and long time client of the bank. BofA closing safe deposit unit at their Montgomery Street office in San Francisco and have told box holders to empty their boxes and turn in the keys. Building a new branch down the street but the boxes there will be offered to the public on a first come basis. So, to get a box one is expected to stand in line on opening day before the doors open. Screw long term customers. Have spent hours on the phone with customer service and hit a brick wall. Nothing they can do. No way to reserve a box at the new location. No way to go to the head of the waiting list at other locations. Although they love telling the story of their San Francisco history. the merged bank is on Bank of America in name. Not in service.

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Bill Stanton April 3, 2015 at 1:16 pm

No I do not nor ever will personally deal with Bank of America, our business does. They are never on top of customer service nor do I even feel that they care. At the Bank that I do have to deal with they have 1 person at drive thru and 1 teller, BUT they have 4 other people walking around, I ask 1 day why the manager could not help out since we Don’t have all day and the reply I received was that she is not allowed to, are you serious is what I thought.as I wait for my turn in line there are always customers walking out 3 and 4 at a time.I have to ask the question why doesn’t the bank care?

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MikeS March 9, 2015 at 5:05 pm

I have been with Bank of America for years, it’s getting close to find a new bank… Bank of America acts as though they are doing us customers a favor for letting us bank with them… I pay my rent through bill pay, the funds for my check were taken out of my account on 2/27, and a payment sent to my landlord, low and behold until this day 3/9 no rent check was received, on 3/5 when we were notified the rent was unpaid, we called the bank and told wait until the 10th if it was still not received they would stop the check and reissue a new one, well since the payment was not received by the 9th I decided to call for a new check to be reissued, and was told that they can’t reissue a bill pay check, however I was also informed that somehow the check was returned and received by them on 3/6!! When were they going to notify me of this, and where is the money already deducted for the check???? Well let’s see, one customer service guy told me it was reposted to my account, well that’s a lie, it sure don’t show in my account, then yet another customer service operator, tells me it will be deposited between the 13th and the 16th of March!!!!! I call cooperate and they tell me they will “Try” to expiate the return of my money!!!! Now I sit with a tarnished payment record, don’t have the money to pay the rent because Crapola Bank of America has total control over MY MONEY, and don’t give a flying frog about the roof over my head!!!!!!!!!!!!!!!! If I bounce a check they charge me, if they take overdraft money from my bank account they charge me, now that they messed up can I charge them, or should I sit back and let them control MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Michelle March 25, 2015 at 1:17 pm

I’m not eve. Sure how bank or America stays in business.

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Michelle March 25, 2015 at 1:18 pm

I meant I’m not even sure how Bank of America is still in business.

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Sharon E March 7, 2015 at 9:51 am

I’ve had bank of America for years an never really had too big an issue with them. However, about a week or so ago, I received my tax refund and paid off my BOA credit card balance via online bill pay. It showed that the payment would post the same day since it was a boa account. Needless to say, the next day I went online, it did not show a payment posting on my credit card, a debit pending from my account, or even show as a “scheduled payment” in the online bill pay center. So, I figured I did not complete the transaction and just submitted my payment again. The next day I go online and see both payments posted, and I have a huge credit balance on my card. I called BOA the same day (Feb. 27th) and spoke to a representative who assured me they would refund my second payment to my account in 2-5 business days.. I called 5 days later on Wednesday Mar. 4th, and spoke to a supervisor about the status and why this happened in the first place. She said she didn’t know, but for my troubles would expedite the refund transfer so it would only take 24-48 hours, and I would have my money back by Friday….(Friday is the same day it was supposed to be there anyway….) Today is Saturday, I checked my account, the refund still did not post. I called BOA and asked the customer service representative for a supervisor, 30+ minutes later I finally got one (not because they were busy, but the representative kept trying to figure out the problem, etc herself rather than just getting me a supervisor like I asked numerous times). The supervisor Ron Defeo looked at my account and said no refund transfer was ever initiated….neither on Feb. 27th, nor March 4th, but if I would like, he can go ahead and initiate a refund transfer, it would just take 2-5 business days.. I was furious! How do I even know if this initiation will even happen?! I all my banking experience with other banks, I have never had something like this happen!

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eddie mitchell February 28, 2015 at 9:16 am

to the ceo did you send me a email on 2/26/2015 or wes it fake

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michael lawrence beauchamp February 11, 2015 at 6:32 pm

This (Bank of America) is the worst bank in the world. Criminal terrorists, clients of Bank of America, like the terrorist Franklin E. Fried of Rockridge California are fraudulent criminal scum.

The CEO of Bank of America is racist bigot criminal fraud.

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Tonya Wilkes February 10, 2015 at 9:13 pm

I just had the worst banking experience of my life!!I inadvertently transposed the last two numbers of my bank account on my tax refund. In affect, my tax refund was placed into someone else’s account. The IRS states that because this was a federal refund, the bank was responsible for verifying that the name and account number matched. However, BOA states that because it was a ACH deposit, they are not responsible for verifying. Therefore, my money is just sitting in someone else’s account ready for withdrawal. Three bank representatives informed me that if the bank account and name didn’t match, that the bank would reject my refund. ALL LIES! Five days later, a representative actually took the time to look into it and found that my refund had been accepted into the wrong person’s account. There is no BOA branch here in Pittsburgh, so I took the 3 hour drive to Fredrick, Maryland today. In my possession, I had the copy of my 1040 which stated the error, the refund information sent from the IRS with the amount of deposit/deposit date, as well as other info printed from the IRS website. My visit at the branch seemed hopeful but I was later informed by the “escalation” department that there was nothing that they could do. What I find so crazy about this is the fact that the bank is fully aware of the error and can visibly see the deposit with my name sitting in the wrong account and chooses to do absolutely nothing! The kicker is, I asked the representative, well what happens when the IRS attempts to “recall the money”, (which I was informed by the IRS that they don’t do) and the money isn’t there. She plainly told me that BOA would reject the recall. I am aware that banks have all these various policies. However, there should always be a gray area for errors that occur such as this. I am now in possession of this other persons banking information as well. Due to the refund being accepted, I know the persons routing and checking number!! I would like to know who is ensuring that the money belonging to consumers is safe and protected!! This whole situation could be rectified with one phone call to the account holder informing them of the error but they chose to do nothing! I am a middle class mother trying to take care of my family. After some research, I have found that this is not the first time that this has occurred at BOA. In my opinion this process or lack there of is highly egregious, completely unfair and poor business!

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Freddy Daniel February 10, 2015 at 9:58 am

SEÑORES BANK OF AMERICA LA CARTA QUE LES PRESENTO A CONTINUACION LLEGO A MI CORREO ELECTRONICO, SE GENERO EN SU INSTITUCION FINANCIERA?
ATENTAMENTE
FREDDY DANIEL

Bank of America Corporate Office
Headquarters 100 N.Tryon St Charlotte,NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
Monday-Friday
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)

Dear esteemed customer,

The Management of the Bank of America Corporate Office Headquarters here in 100 N.Tryon St Charlotte,NC 28255 wishes to inform you that after a brief meeting held by the Bank executives 30th of Jan,2015 at precisely 8 a.m. Eastern Daylight Time(EDT), we deem it appropriate to intimate you that your funds will be transferred into the United States Treasury Account with the JP Morgan Chase Headquarters at 270 Park Avenue in New York according to the record we got from Africa due to your inability to complete the transaction and your failure to meet up with a minor payment obligation.The actual transfer of your funds($15,500,000.00) into the government account comes up next week.

This is in line with the instructions of the USA Treasurer,Mrs.Rosa Gumataotao Rios that all unclaimed funds be paid into the United States Government Treasury Account as unserviceable funds in compliance to section 3 subsection 1(a) of the United States Financial Law enacted in 2001 after an attack on our dear country on September 11,2001.

Find below the profile of the banking institution where your funds will be transferred into following the government directive:, And note to responds to us with below Email (jpmorganbank43@yahoo.co.uk) Name of Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York. JP Morgan Chase Official Bankers for the United States Treasury Department

AC NO: 68302345093
Routing NO:021109593
Account Name:United States Treasury Department,USA

Note that if you still wish to receive your funds do get back to us immediately so that we will remove your funds transfer from the list of those transactions to be seized by the United States Government.Also be informed that we need only a DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST) to complete the wire transfer.The fee to obtain the SEAL was reduced from 600 to $75 and no other fee is involved. You are required to send the fee of $75 by WESTERN UNION or MONEY GRAM to the issuing officer at the bank where your transaction originated as stated below: INFORMATION

RECEIVERS NAME : EZE EBUKA
COUNTRY : NIGERIA – ABUJA
QUESTION : WHEN
ANSWER : NOW
Amount To Send; $75 USD
PAYMENT DETAILS TO SEND TO US.

Money transfer control number (MTCN)
Senders Name
Senders address.

The name of the city from where the money was sent If we receive the MTCN today,we will transfer your funds ($15,500,000.00) before we close office and the funds will reflect 3hours after the transfer.We will send you all the transfer documents to enable you start making cash withdrawals from your account same day the funds are transferred.We have waited for so long and we cannot continue to wait.

Thank you for giving us the opportunity to serve your banking needs.

Yours faithfully,
Mr.Benson Moynihan(CEO)
Bank of America®
Email (jpmorganbank43@yahoo.co.uk)
Corporate Office Headquarters,Charlotte,N.C.
Bank of America, N.A. Member FDIC.
© 2013 Bank of America Corporation. All rights reserved.
AR72768/DD6A66
© 2015 Microsoft Términos Privacidad y cookies Desarrolladores Español

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Maria February 2, 2015 at 3:54 pm

OK SO I GOT THIS oN MY EMAIL,i NEED TO KNOW IF THIS IS TRUE OR SCAM,IF IS A SCAM PLEASE MAKE IT STOP. THIS IS PUTTING YOUR BANK REPUTATION WORST THEN EVER.PLEASE REPLY BACK WITH AN ANSWER.THANK YOU.

Bank of America Corporate Office Headquarters
100 N.Tryon St Charlotte,NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
Email:::bankofamerica628@yahoo.com.ph
Monday-Friday
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)

Dear esteemed customer,

The Management of the Bank of America Corporate Office Headquarters
here in 100 N.Tryon St Charlotte,NC 28255 wishes to inform you that
after a brief meeting held by the Bank executives on the 20th Day of
May,2013 at precisely 8 a.m. Eastern Daylight Time(EDT), we deem it
appropriate to intimate you that your fund will be transferred into
the United States Treasury Account with the JP Morgan Chase
Headquarters at 270 Park Avenue in New York according to the record we
got from Africa due to your inability to complete the transaction and
your failure to meet up with a minor payment obligation.The actual
transfer of your fund($1,500,000.00) into the government account comes
up next week.

This is in line with the instructions of the USA
Treasurer,Mrs.Rosa Gumataotao Rios that all unclaimed funds be paid
into the United States Government Treasury Account as unserviceable
funds in compliance to section 3 subsection 1(a) of the United States
Financial Law enacted in 2001 after an attack on our dear country on
September
11,2001.

Find below the profile of the banking institution where your funds
will be transferred into following the government directive:,

Name of Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York.
JP Morgan Chase Official Bankers for the United states

Note that if you still wish to receive your funds do get back to us
immediately so that we will remove your fund transfer from the list of
those transactions to be seized by the United States Government.Also
be informed that we need only a
DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST) to complete the wire transfer.

The fee to obtain the SEAL was reduced from $150 to $50 and no other
fee involved.You are required to send the fee of $50 by WESTERN UNION
or MONEY GRAM to the issuing officer at the bank where your
transaction originated as stated below

If we receive the MTCN today,we will transfer your funds
($1,500,000.00) before we close office and the funds will reflect 3
hours after the transfer.We will send you all the transfer documents
to enable you start making cash withdrawals from your account same day
the funds are transferred.We have waited for so long and we cannot
continue to wait.

Note that we are waiting for you to send us the payment details to
enable us transfer your funds. Please reconfirm your banking details
and your direct phone number to avoid any mistake on your transfer.

Thank you for giving us the opportunity to serve your banking needs.
Yours faithfully,
Mr.Brian Moynihan(CEO)
Bank of America®
Phone Number (201) 829-5728
Corporate Office Headquarters,Charlotte,N.C.
Bank of America, N.A. Member FDIC.
© 2011 Bank of America Corporation. All rights reserved.

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Richard Callen February 7, 2015 at 12:50 pm

Dear Sir, I received the exact email word for word except my amount was 5.5 million dollars and my fee was lowered from $600 to $175. I am to send the funds to Inocent Obelue, Benin Republic, city of Cotonou. Please advise. Thank You

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Zeeshan-Abid Meghani April 10, 2015 at 4:33 pm

I’m not a BoA worker, or something. But I can clearly see that this is a scam. Why would a banker ask you to send them money through western union or money gram? and why would an american bank would have a yahoo email of Philippines server? Well, simply ignore emails like this in future. I normally simply mark them as ‘spam’.

I hope it helps.

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JHW January 29, 2015 at 3:38 pm

I have accounts at Bank of America and I keep them grudgingly because I am connected to my son’s accounts. He lives a thousand miles away and he does have a branch of the bank I use most often. I called today to ask two simple questions about renaming my checking and savings accounts after a newly formed revocable living trust. I first called the better bank and my questions were answered in less than five minutes….by a human being. Then I called B of A and got on the merry go round that’s not so merry. I tried calling my branch because the better bank had preferred that I talk with someone who might be familiar with my account and perhaps me. I dialed B of A no less than 20 times. I chose option #4 no less than 20 times. I was connect zero times and fed into the gaping black hole of what is called “Customer Service” an automated voice looping information and questions that had nothing to do with what I needed to talk to a person about. I had to repeat “Representative” several times before I was asked new automated questions about what I wanted to talk about…then having to repeat myself which confused the machine I was talking to….all to start all over again with the options that did not satisfy. Finally I got a person whose script is to deflect, produce excuses and get rid of you. She could not answer my questions about the trust account. I finally asked to be transferred to a supervisor and said that I wanted my matter escalated. The supervisor was helpful and the answers to my questions took about 5 minutes….but getting to this person took well over an hour. She told me that the representatives at the branch must have been busy with customers….too busy to pick up the phone busy. Have you ever experienced a jam-packed bank with “customers’ piling on one another to get to a representative….so busy that the ringing phone could not be answered? Yeah…me neither. If they are so busy, perhaps they should take phone out of the office since no one is going to answer it…or better yet…perhaps they should have more people to ANSWER THE PHONE! I’m disgusted with them and have been for a very long time. They don’t have to change their attitude toward account holders because they already have your money. So you can just twist in the wind.

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Jack King January 23, 2015 at 8:47 pm

Mr. Moynihan,
I just spent a good portion of my afternoon (Friday, 23 January 2015) in a B of A office in Leesbug, Virginia. My wife and I were changing some accounts from an old trust to a new one. It was a more complex issue than I had supposed, but with consummate good humor and obvious expertise, the B of A Assistant Bankng Center Manager stuck right with us through the entire procedure. She made us feel confident througout that the changes we wanted could and would be accomplished, and, in the end, they were. My wife and I are thankful that this Manager was our helper in this. We wouild like to have Mr. Moynihan recognize this Manage personally. To that end, we ask that Mr. Moynihan contact us so we can provide him the name of this most helpful manager.
JACK KING

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Alana January 13, 2015 at 12:16 am

This bank is a scam. They have completely screwed over my grandfather- He had a positive number in his account and he was overdrafted, and they gave him the run around. Not to mention, the ‘customer service’ operator impersonated a supervisor after being asked for one to be spoken to. This bank is the worst bank my family has ever banked with. They take advantage of people, they lie and when you catch them in a lie, they can’t do anything but try to turn it around on you.

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ALAN HOMBS April 23, 2015 at 4:25 pm

I AGREE WITH ALL THE OTHER LAUNDRY LIST OF COMPLAINTS ABOUT BANK OF AMERICA ON THIS SITE…………..THEY ARE THE WORST FUCKEN BANK IN THE WORLD AND THEY DESERVE ALL THE SHIT TALK THEY ARE GETTING………….MY BAD EXPERIENCE WITH BOA IS THEY SENT ME LETTER MID DECEMBER LAST YEAR INFORMING ME THEY ARE CLOSING MY 2 ACCOUNTS…………I HAD SMALL $8.45 OVERDRAFT ON ONE OF THE ACCOUNTS AND AFTER TALKING WITH 2 BOA PHONE REPS ON THE PHONE THEY REFUSED TO PROVIDE AN ADDRESS TO MAIL THE PAYMENT TO…….I TOLD BOTH REPS THERE IS NO BOA BRANCH WITHIN 64 MILES OF MY HOME AND THEY EXPECTED ME TO PAY THE OVERDRAFT AT A BRANCH…………END OF STORY IS AFTER MY PHONE CONVERSATION WITH THE 2 BOA REPS ENDED THEY CLOSE MY ACCOUNT AND REPORTED IT TO CHEX SYSTEMS I COMPLAINED TO CHEX SYSTEMS ABOUT WHAT THEY DID AND TO THE FEDERAL BANK GOVT AGENCY BUT BANK OF AMERICA LIED SAYING WE DID NOT REFUSE TO PROVIDE MR HOMBS WITH AN ADDRESS TO MAIL THE $8.45 PAYMENT TO!!! WHAT A LOT OF BIG FUCKEN LIARS THEY TRULY ARE!!!

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Furious Georgette January 7, 2015 at 11:23 pm

I have not seen one positive posting, not one compliment on here, at all! I have a huge complaint too, but if I post it amongst these others, I feel like it will get lost in translation!

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Brian Olen Green December 28, 2014 at 7:20 am

OK YOU E MAILED ME AND SAID THAT I HAVE OVER 15 MILLION DOLLARS IN YOUR BANK AND IF I DON’T SEND 55 DOLLARS I WILL LOSE IT ALL TO J.P. MORGAN CHASE IS THAT TRUE IF SO WHY CAN’T YOU JUST TAKE THE 55 DOLLARS OUT OF MY 15 MIL PLEASE E MAIL ME BACK RIGHT AWAY AND IF NEED I WILL SEND THE 55 DOLLARS TODAY

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Ladawnya Adair December 21, 2014 at 8:15 am

I have this bogus scam email coming from your company addresse and the CEO name

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Rev. Amaro Saumell December 19, 2014 at 12:54 pm

Brian Moynihan
Bank of America Corporation
100 N Tryon St
Charlotte, NC 28255

I believe it was about 1988 when I first started doing business with Bank of America. The reason I chose Bank of America was because there were offices everywhere. One could travel a few blocks and find one. Locations were always convenient.

I now live in a more remote place called Needles, California and am a pastor at a church in that location. It is located right where California, Arizona, and Nevada come together. Until recently, we had a Bank of America in our town, until the bank lost its lease.

Most of us made the adjustment and continued to travel on to the Mohave Valley office in Arizona. After all, the whole of the Roman Catholic Diocese of San Bernardino banks with Bank of America. The diocese covers all of San Bernardino and Riverside counties in California. So, it always made sense to make the sacrifice to drive to Mohave Valley with our deposits, even though it was about fifteen miles away.

Recently, we were informed that your Mohave Valley branch is closing too! So, I called and challenged that closing. I was told that Bank of America was very interested my most valid concerns. For the closing of the Needles, California offices, as well as the Mohave Valley, Arizona offices would inflict great harm on the tri-state community area. This is not only a hardship for the businesses and churches in the area, but also for those private citizens who needed the physical presence of a real bank.

Yes, the area can be considered depressed. In Needles itself, 60% of the population is on some type of government assistance or on Social Security with some kind of direct deposit. Traveling to Mohave, Valley, was difficult enough. Now, it seems that if we are to continue doing business with Bank of America, we have to travel over thirty miles.

Why are you doing this when you claim to support communities? At least Mohave Valley was geographically central to these communities. Your customers are real people with real daily lives. They are not wealthy. But they do need banking services. You are doing great damage and a major dis-service by not keeping the more central location open.

All this gives the impression that “caring for communities” is merely “rhetoric” and unfounded propaganda for marketing purposes, when you are actually participating with the destruction of communities. This is the reality of your “business decision.” Your bank is causing harm.

I am writing this to you because, as a community leader, I didn’t even get the courtesy call as to the final decision, which I was a promised. Our church and other businesses are placed now in a very precarious position insofar as transporting cash and check deposits.

Do you care? Has Bank of America become so insolvent that it cannot keep an office open in the more central location? Do you really care about business and personal individuals enough to keep this branch open for us? Or is the bottom line just about money and your rhetoric about communities just “a good slogan?”

Sincerely,
Rev. Amaro Saumell
St. Ann Church
Needles, California

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Jack Andre November 23, 2014 at 9:46 am

I thought I was maybe the only person having difficulty with Bank of America but I see the list is endless. As the executor of my father’s estate I have been trying to work with BOA for four years to try to keep my home. At first it was lost paper work continuously and repeatedly asking for the same information over and over. Then I was told they were working on a loan modification for four years, only to be informed out of the blue that I did not qualify for one. Next I was told they were starting foreclosure proceedings again and the only way I could get relocation assistance would be if I entered into a short sale agreement. I was told I could get $12,000 relocation assistance but after I entered into the agreement, I was told I was only able to get up to $3,000. This entire process with BOA has been nothing short of a nightmare. Had they worked with me in the beginning I would have at least been able to get the loan down enough to where I may have been able to get a reverse mortgage now and have a place to live rather than lose my home and have to try to start over at my age. I am 66, a Veteran and have taken care of people all my life and now in my later years I can not get help in just keeping my home. I don’t know who makes the final decisions on these situations but I certainly hope they have clear consciences knowing they had the ability to help people rather than ruin their lives and lea e them homeless. I am not asking for a handout or anything for free. I just would like a reasonable payment that would allow me to keep my home.

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Janet Simon November 20, 2014 at 1:32 pm

November 20, 2014

The Customer Advocate Office
Bank of America
Chester Business Park
Chester
CH4 9FB

Re: Safety Deposit Box of John P. Braddy
Case # 21625723

My brother John P. Braddy died on July 13th, 2014. I have been trying to get his safety deposit box opened since we received death certificates in August. I was first told to fax the death certificate, I did this, then it took until October to be told we were supposed to take it to the bank to have them fax it. (WHY DID THIS TAKE TWO MONTHS) We finally were able to get the Cashiers checks from closing his account this also took two months. As of this morning I have been on hold for 45 minutes and then 15 minutes with the Safety Deposit Box Department that I was told to call back this morning by a Barbara Ringer who was to research our case and try and locate the safety deposit box key that was sent to ElPaso Estate Dept. with the notarized form. All of this is uploaded in your system. I have spoken to your customer service reps (a big joke) multiple times and get nothing done. I believe that Ms. Ringer is trying but I am not able to reach her. My local bank does not have any training and believe they mean well but have a different answer every time I contact them. They only want to know if I am going to transfer my personal banking to Bank of America, this doesn’t even deserve an answer.

I am my brother’s personal representative – also uploaded in your system.

My contact information is:

Janet Braddy Simon
** Dimaggio Drive
Springfield, TN 37172
USA

Email: ****@att.net

Cell phone: 615-545-****
Fax: 615-382-***

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Kristin November 19, 2014 at 11:37 am

You absolutely amaze me! After 6 years of LIES!!!
Kristin
11/18/14
To: Brian Moynihan
Dear Brian,

So…the moment that we respond in kind, to the Boulder Courts, you drop your responsibility to our loan!
We have been sending in all documents that are requested, and ‘no good’? This has been the same routine, over and over and over again.
1st time, they ‘couldn’t find them’! Surprise! 2nd time, they ‘couldn’t READ them’! Shocking. 3rd time, you have sent our file to another managing company.
Fired your Colorado lawyers, hired a new team of ‘collection folk’ in Denver. Hired attorneys in Los Angeles, and no one wants to give the answers that were PROMISED!
Talk about ‘lack of accountability’!
My goodness, I thought you had some humanity in you.
You are still responsible for my health, my Cancer! What has happened to me, as I worked with the banks lies, and misled promises, is inexcusable.
I am never going to have my health back, and I now face yet another surgery, and you are taking our home.
Do you feel? Are you at all a nice man?
I was hoping, way down deep in my heart, that you were. That one day we could talk about all of this over tea. Make the world a bit different in your powerful hands. That is something to strive for.
Now, you are demolishing my existence, and I don’t think, or rather, I don’t feel that it matters much to any of you at Bank of America.
Don’t you just love America? It was quite an extraordinary place before all the big greed took it’s place in peoples souls.
You and I are the same age…can you remember how it was?
Can you put yourself in my shoes? I am fighting for my life, my family, my shelter. I am a mother of a phenomemal 13 year old, who has 4 years left of school, middle and high.
I need your heart to keep us in this home.
I am asking you to take one look inside. Help me.

sincerely, and desperate,

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Kristin November 19, 2014 at 11:59 am

‘Onset Stress Related Breast Cancer’ True, and proven. Thank you Bank of America for your lies, losing of paperwork, repeat false promises, massive fear based stress. YEARS of telling us ‘not to pay until you had the right number’. Losing my POA (power of attorney) 21 times!! Your customer service person NOT KNOWING where Antarctica was when I told them that’s where my husband was working! Losing 6 months of contact because you had lost my POA again!! Shameful. That agent said, ‘when he get’s home for dinner, have him call, and we’ll give you a 24 hour permission to speak on his behalf’. COME HOME FOR DINNER FROM ANTARCTICA?!! Are you kidding? This is just the tip of the story of our experience with Bank of America. UNFORGIVABLE! SHAMEFUL! Now, they know we have something firm, something real, something passionately human to state to them…and they bail. Awesome grace, no? Brian Moynihan, how do you sleep at night? Well, they all say. I can’t imagine.

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alejandro November 16, 2014 at 2:10 pm

many people impostor user internet to send fraud from bank of america

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Lori Everett November 8, 2014 at 1:37 pm

So I stop by bank to deposit my check and get money back. They proceed to tell me they can’t do that. I’m like why been depositing same check for five years and I have never had any over drafts. I don’t know that’s what they are telling me. Who’s they and why can’t the manager take care of this. So I had to drive to the bank drawn on to cash seriously such bad business. And to think they gave me a $1000.00 for $200.00 and I returned the money I wish I had kept it Bank of America is a poor excuse for a bank!!!!!

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Michelle October 29, 2014 at 10:46 am

Unbelievable, I write a check to someone for doing work for me, I send them to the bank in Hiram, GA and the lady cashed the check for the gentlemen, the following week I do the same for more work completed and the lady would not cash it, tell him he needs to open an account with them. I will never use this bank again. It’s my money not yours!! I was so ashamed that his gentlemen did not get his cash that was well deserved.

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Michelle October 29, 2014 at 10:47 am

Couple of errors but you get the point.

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M.D. October 8, 2014 at 11:11 am

Anyone with a Bank of America account should get out now while you still can. The Customer Service department is the worse I’ve ever seen. The CEO should be fired.

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anita paula September 23, 2014 at 3:12 pm

boa tarde.estou recebendo esses email com frequencias.
nao tenho parentes nos estados unidos,nem contas bancarias.
por favor gostaria que envestigasse quem é que esta com esse comportamento.e tomem as devidas providencias.obrigada!
Bank of America Corporate Office
Headquarters 100 N.Tryon St Charlotte,NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
Monday-Friday
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)
Customer service: (646 4195 096 )

Dear esteemed customer,

The Management of the Bank of America Corporate Office Headquarters here in 100 N.Tryon St Charlotte,NC 28255 wishes to inform you that after a brief meeting held by the Bank executives yesterday,the 22th DAY of September,2014 at precisely 8 a.m. Eastern Daylight Time(EDT), we deem it appropriate to intimate you that your funds will be transferred into the United States Treasury Account with the JP Morgan Chase Headquarters at 270 Park Avenue in New York according to the record we got from Africa due to your inability to complete the transaction and your failure to meet up with a minor payment obligation.The actual transfer of your funds(500,000.00) into the government account comes up next week.

This is in line with the instructions of the USA Treasurer,Mrs.Rosa Gumataotao Rios that all unclaimed funds be paid into the United States Government Treasury Account as unserviceable funds in compliance to section 3 subsection 1(a) of the United States Financial Law enacted in 2001 after an attack on our dear country on September 11,2001.

Find below the profile of the banking institution where your funds will be transferred into following the government directive:, And note to responds to us with below Name of Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York. JP Morgan Chase Official Bankers for the United States Treasury Department

AC NO: 68302345093
Routing NO:021109593
Account Name:United States Treasury Department,USA

Note that if you still wish to receive your funds do get back to us immediately so that we will remove your funds transfer from the list of those transactions to be seized by the United States Government.Also be informed that we need only a DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST) to complete the wire transfer.The fee to obtain the SEAL was reduced from 600 to $98 and no other fee is involved. You are required to send the fee of $98 by WESTERN UNION or MONEY GRAM to the issuing officer at the bank where your transaction originated as stated below: INFORMATION

Receiver’s Name…. EJI ABISI
Country ………. BENIN REPUBLIC
City ………………….. COTONOU
Text Question …….. WHEN
Text Answer …….. NOW
Amount………………$98
Sender’s Name:————-
MTCN or REFERENCE Number

The name of the city from where the money was sent If we receive the MTCN today,we will transfer your funds (15,500,000.00) before we close office and the funds will reflect 3hours after the transfer.We will send you all the transfer documents to enable you start making cash withdrawals from your account same day the funds are transferred.We have waited for so long and we cannot continue to wait.

Thank you for giving us the opportunity to serve your banking needs.

Yours faithfully,
Mr.Benson Moynihan(CEO)
Bank of America®
Tele (646 4195 096)
Corporate Office Headquarters,Charlotte,N.C.
Bank of America, N.A. Member FDIC.
© 2013 Bank of America Corporation. All rights reserved.
AR72768/DD6A66

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Valeria Akers November 14, 2014 at 10:53 am

Same thing and they know its a scam someone needs to contact national security on this.

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Marc Arsenault September 20, 2014 at 11:56 am

To whom it may concern I don’t have an account with you people but yesterday 09/19/2014 I received a phone call and a text from someone posing as you telling me my debit and credit card amounts were being lowered and asked for the card numbers my social security number and address not being a customer I got very suspicious the phone number is 828-623-0042 and the text address is77432711@ RR.COM I don’t know if you’re interested in this matter but thought you should be advised of what’s going on incase this is a real scammer

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sgt missile September 17, 2014 at 12:18 pm

BANK OF AMERICA YOU ARE THE WORST BANK IN HISTORY. I OPEN A SECURED CREDIT CARD WITH YOU AND YOUR BANK DECIDES TO CLOSE MY ACCOUNT AND REFUSE TO SEND MY REFUND. I AM A UNITED STATES MARINE GET READY TO GO ON A DEPLOYMENT AND YOU REFUSE TO SEND ME MY MONEY I HAVE CONTACTED CREDIT CARD SERVICES AND THEY DONT KNOW WHAT TO DO I CONTACT YOUR FRAUD UNIT THEY WANT TO KNOW WHY IM CALLING SO MUCH. IM CALLING BECAUSE I WANT MY DAMN MONEY YOU SURE IN THE HELL TOOK MY MONEY> I SWEAR IF MY REFUND CHECK IS NOT SENT OUT BY THE END OF THIS WEEK I WILL GO TO THE MEDIA AND TO THE COURTS WITH MY LAWYERS AND I PROMISE ITS NOT A FIGHT THAT YOU WANT TO HAVE. ALL I WANT IS MY MONEY. I WORK HARD FOR MY MONEY WITH BLOOD AND SWEAT. SO DO THE RIGHT THING AND JUST SEND ME MY MONEY

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rj October 24, 2014 at 2:52 pm

i agree they are flat-out liars- customer service / fraud / and corporate – my debit cards in 3 months have been compromised 2 twice for thousands and i spent hours on the phones . The local branches sux.

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person September 10, 2014 at 7:05 pm

Underdraft Fee: you common trash street thugs. Left you sorry, bottom feeding twits years ago. You are beyond pathetic. So to Brian Moynihan and his over paid team of sewer rats enjoy your sad little life. At least for a few more weeks. Look very soon for a report that exposes you and your board for all the attrocities you have committed over the years. The report is beautiful. Exposing each individual on your board. One by one.

Oh, and by the way, your wife is a true low rent cow. Desparately trying to play her little society games but. If you only could understand how your so called friends laugh at you. You and your family are dinner party jokes. Nobody wants to be seen by are with you, your ghastly beast of a wife or your moronic kids. Go ahead do your thing. Rape the world and enjoy hell when you finally at some enevitable point, thankfully drop dead.

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Estrella Martinez MD August 12, 2014 at 6:11 am

I have posted two detailed COMPLAINTS REGARDING BOA….AND I HAVE RECEIVED NOTHING IN RESPONSE BY BOA!!
I EVEN POSTED MY NEGATIVE EXPERIENCES ON FACEBOOK.

PLEASE NOTE, THAT A FRED GOMEZ, IS THE IMMEDIATE SUPERVISOR to the INCOMPETENT & UNSYMPATHETIC BRANCH MANAGER AT THE BOA @ LOUDONVILLE, NY — EMERSON McMURRAY. I TRULY DOUBT THAT McMURRAY CONSULTED HIM.

HOWEVER, GIVEN THE UNFOLDING OF MY FINANCIALLY DISASTEROUS SITUATION, OVER THE PAST MONTH — THAT BOA CLEARLY HAS PROMOTED, & CONTINUES TO EXACERBATE, THROUGH POOR, & DISORGANIZED PROCESSING OF BASIC BANKING PROCEDURES…..ADDED TO THIS HAS BEEN THE GROSS INATTENTION & DECEITFUL CONDUCT ON THE PART OF EMERSON McMURRAY, THE LOUDONVILLE, NY BRANCH MANAGER….I WILL CONTINUE IN MY QUEST TO EXACT JUSTICE, AS WELL AS RECOMMEND THE DISMISSAL OF said McMURRAY. IF HE DID THIS TO ME, HE HAS & WILL CONTINUE TO NEGATIVELY IMPACT OTHERS, THAT UNLIKE MYSELF, CANNOT, OR WILL NOT, FIGHT BACK FOR THEMSELVES.

“MAY JUSTICE BE DONE, OR THE HEAVENS FALL”

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Estrella Martinez MD August 12, 2014 at 5:19 am

THIS complaint is in follow up to my INITIAL AUGUST 7TH, 2014, STATEMENT….REGARDING THE MULTIPLE MISREPRESENTATIONS of the facts, ALONG WITH the GROSS INCOMPETENCY of BANK OF AMERICA, in relation to the PERFORMANCE of what is, and SHOULD BE, the SIMPLEST of FUNCTIONS, NAMELY the CLOSURE OF A DECEASED RELATIVE’S ACCOUNT (my Father’s), that was held IN TRUST TO ME, his only surviving relative…. As I previously recounted, I have been at the BOA, LOUDONVILLE, NY OFFICE, AT LEAST 7 TIMES, over the last 2 & one half years, ASKING FOR THIS MONEY, WHICH WAS LEGALLY MINE!!! EACH TIME, I BROUGHT MY FATHER’S DEATH CERTIFICATE, WHICH the geniuses at BOA, ALWAYS HAPPENED TO LOSE!!!! THE ACCOUNT ALWAYS STATED THAT IT WAS IN TRUST TO ME, BY NAME. EACH & EVERY TIME, I WAS GIVEN A DIFFERENT REASON WHY I COULD NOT RECEIVE MY MONIES….NOT EVEN A PORTION!!!! THEY MADE NO ATTEMPT TO HELP ME….JUST SHOVED ME ON MY WAY!! I MUST AGAIN MAKE STRONG MENTION OF THE BRANCH MANAGER AT THE LOUDONVILLE, NY OFFICE, EMERSON McMURRAY, & OF HIS ARROGANT, HAUGHTY, & COLD, NON-HELPING DEMEANOR!!! WHEN I FIRST MET WITH HIM 2 MONTHS AGO, HE DID NOT EVEN WISH TO SUBMIT MY ANSWER TO AN AUTHORIZED LETTER THAT THE MAIN OFFICE AT BOA HAD SENT ME, INQUIRING WHY I HAD NOT WITHDRAWN ANY FUNDS, & THEY WERE ABOUT TO RENDER THE ACCOUNT INACTIVE!!!
I RESPONDED on the letter that I was ATTEMPTING TO WITHDRAW MONEY, ON MULTIPLE OCCASIONS, BUT THE BOA MANAGERS ALWAYS PREVENTED THIS!!! EMERSON McMURRAY WAS RETICENT to SUBMIT MY RESPONSE to the MAIN OFFICE; STATING THAT IT “Wasn’t necessary”????!!!???

I MET WITH AN ESTATE ATTORNEY ON JULY 29TH, 2014, WHO CLEARLY INFORMED ME THAT I SHOULD HAVE RECEIVED THE MONIES FROM THE ACCOUNT, AT ANY TIME OF MY CHOOSING!!
I AGAIN MET WITH MR. EMERSON McMURRAY, NEARLY 2 WEEKS AGO, ARMED AGAIN WITH MY FATHER’S DEATH CERTIFICATE, & ALL MONTHLY STATEMENTS, WITH THE ACCOUNT NOW ACCURING CLOSE TO $3000. HE AGAIN MISPLACED MY FATHER’S DEATH CERTIFICATE, NEEDING TO MAKE YET ANOTHER COPY — this CONSTITUTES NOW THE 5TH TIME BOA LOST THE CERTIFICATE!!!!

THIS TIME, SINCE I WAS ARMED WITH ESTATE ATTORNEY REPRESENTATION, HE ACTUALLY WENT ON THE PHONE TO THE LEGAL DEPARTMENT, ON 2PM WEDNESDAY AFTERNOON, early last week — AND, IT TOOK NEARLY 20-30 MIN FOR ANYONE TO BE REACHED…OVER ONE HOUR LATER, MR. McMURRAY THROWS A PAPER AT ME, NOT EVEN ATTEMPTING TO FILL IT OUT HIMSELF, SIMPLY STATING THAT I DESIRED THE SAVINGS ACCOUNT CLOSED, & THE FUNDS GIVEN TO ME. [Again, WHY WASN’T THIS DONE PREVIOUSLY?????] MR. McMURRAY FALSELY….OR JUST
INCOMPETENTLY, TELLS ME THAT I WOULD RECEIVE THE FUNDS WITHIN 24-48HRS AT MOST!!!! LIES….LIES….LIES….I PHONE HIM DAILY THEREAFTER….AND EACH DAY, SINCE — EMERSON McMURRAY TELLS ME A DIFFERENT TALE, AS TO WHY I HAVE YET TO RECEIVE THE MONIES THAT ARE LEGALLY MINE!!!! HE APPARANTLY IS EITHER A PROFESSIONAL LIAR, ALONG WITH BEING EXCEEDINGLY INCOMPETENT, & UNAWARE, AS A BOA BRANCH MANAGER, OF HOW TO DELEGATE & ORCHESTRATE BASIC BANKING PROCEDURES!!!! HE ALSO PRESENTS HIMSELF IN A VERY DETACHED MANNER, with CLEARLY NO INTEREST NOR CONCERN FOR THE CUSTOMER’S PLIGHT, BEING REFLECTED BY HIS DEMEANOR. I NEEDED TO TRACK HIM DOWN DAILY, IN ORDER TO CONTINUALLY INFORM HIM OF SOMETHING THAT HE PROBABLY ALREADY NEW — IE: NO CHECK YET RECEIVED VIA MAIL!!!!

NOW, WHO SUFFERS FROM EMERSON McMURRAY’S INCOMPETENCY, & MISREPRESENTATION of the FACTS — CLEARLY the BANKING CUSTOMER, & in this sad case, MYSELF. MY POOR BELOVED DEPARTED FATHER WORKED HARD ALL HIS LIFE, SAVED HIS MONEY, & HAD PURCHASED THESE TREASURY H&H TYPE SAVINGS BONDS, BACK IN 1980. THE ACCOUNT THAT I WAS ATTEMPTING TO DRAW MONIES FROM, WAS RECEIVING THE INTEREST GENERATED FROM THESE THREE BONDS…..MY POOR FATHER would turn over in his grave — AFTER BANKING with BOA for over 30 YEARS, he learned of how dishonorably his ONLY Daughter was treated!!!
EMERSON McMURRAY EVEN WENT AS FAR AS TELLING ME SPECIFICALLY, one AFTERNOON LAST WEEK, THAT THE FINAL CHECK, REFLECTING THE BALANCE OF THE NOW CLOSED ACCOUNT (over $3500), would be OVERNIGHTED TO ME, via UPS, & THAT I WOULD NEED TO SIGN FOR IT…..BECOMING FINANCIALLY DESTITUTE, as a RESULT of all this NEEDLESS PROCRASTINATION on the part of BOA — I WAITED LIKE AN OBEDIENT DOG BY THE DOOR…..WAITED FOR THE CHECK THAT EMERSON McMURRAY SAID WITH TOTAL CERTAINTY, THAT I’D RECEIVE…..THE CHECK, AGAIN, NEVER CAME ON THE AFTERNOON POST!!!!
I THEN, FEELING MORE DESPERATE….LOSING ALL FAITH & TRUST IN ALL BEING TOLD TO ME….I PHONED EMERSON MCMURRAY, YET AGAIN, WHO TRIED TO BLOW ME OFF, YET AGAIN….CLAIMNG AN EMERGENCY HAD COME UP, & HE WOULD NOT SPEAK FURTHER WITH ME. HE apparantly DELEGATED to a MS. DONNA PRADA, the DUTY of discovering WHAT TRANSPIRED to my NON-existent check!!!
DONNA PRADA Courteously RETURNED MY CALL, over an hour later, informing me that the CHECK THAT I NEEDED SO DESPERATELY, WAS NOT SENT….AND WOULD BE RECEIVED BY MYSELF IN 6 DAYS!!!! 6 DAYS!!! EMERSON McMURRAY WAS MADE AWARE, THE WEEK PRIOR, THAT MY UTILITIES WERE CUT OFF, & THAT AUTOMATIC PAYMENTS HAD DE FAULTED, ALONG WITH CHECKS BOUNCING that were WRITTEN OUT OF NECESSITY (for food, & prescriptions) — YET….McMURRAY ALLOWED THIS STRING OF CALAMITY TO CONTINUE……
NOW, OVER 14 DAYS AFTER BOA SUPPOSEDLY HAVING CLOSED THIS ACCOUNT…..STILL NO MONIES….EMERSON McMURRAY, BETWEEN HIS MISREPRESENTATIONS, LAST WEEK, EVEN WENT AS FAR AS TO TELL ME TO BE PATIENT FOR MY LEGAL MONEY…..EVEN KNOWING THAT I’M BEREFT OF UTILITIES….FINANCIALLY DESTITUTE…..

NOW…WE ARE BEYOND THE 6 DAYS FOR WHEN DONNA PRADA TOLD ME I’D RECEIVE THE FINAL ACCOUNT CHECK — NO CHECK AGAIN!!!!
I REPEATEDLY ASKED McMURRAY WHY NOT JUST PAY ME IN CASH….HE ALWAYS CLAIMED: NOT BANK PROCEDURE….BUT THEN, LIES, TELLING ME THAT HE HAD THE POWER ALL ALONG TO DO JUST THAT….BUT, IT MIGHT TAKE A FEW DAYS!!!!???

PEOPLE….STAY AWAY FROM BOA….CLOSE YOUR ACCOUNTS (AT LEAST TRY TO)….AND RUN!!!! THESE BOA PERSONNEL ARE LYING, MANIPULATING, & INCOMPETENT MISCREANTS…..WHO DO NOT EVEN CARE ABOUT THEIR CUSTOMERS!!!!!
ONE WOULD THINK, THAT AFTER ALL MY EFFORTS TO EXACT JUSTICE OVER THE PAST MONTH — AND I AM VERY PROACTIVE, & ARTICULATE….THAT McMURRAY WOULD HAVE PHONED ME TODAY….TO AT LEAST CHECKED TO SEE IF THE BOA CHECK FINALLY ARRIVED — HE NEVER DID!!! BECAUSE HE NEVER CARED!!! THIS MAN DOES NOT MERIT A MANAGERIAL BANKING POSITION, AND SHOULD BE DEMOTED OR DISMISSED!!!

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Estrella Martinez MD August 7, 2014 at 10:51 pm

I am thoroughly disgusted with the exceedingly POOR & deceptive Customer Services practices at BANK OF AMERICA!! I reside in Albany, NY, & OVER the past nearly 3 years, I have been attempting to draw out the INTEREST, legally due me, from my deceased Father’s SAVINGS Bonds, deposited into a savings account, held in TRUST for me, his only daughter….I have been at my local BOA branch NO LESS THAN 7 TIMES, ONLY to be given the royal run around, & INCORRECT INFORMATION, as to why the monies in the account could not be accessed!! I even met with an Attorney with told me that I had the LEGAL RIGHT to take my Father’s Death Certificate, with my monthly statements of the interest accured, to ANY BOA branch, and receive MY MONEY in cash — as I always asked for!!
The main incompetent BOA Branch manager who has BEEN MISINFORMING me over the past 2 MONTHS, MR. EMERSON McMURRAY, has further exacerbated my financial situation by giving me different explanations DAILY as to WHY, despite this Savings account having been successfully closed last week, I have YET to receive my monies!!!! He claims BANK PROCEDURE is responsible, HOWEVER, since WHEN does THAT hold PRECEDENCE over THE LAW??!! Additionally, BOA managed to MISPLACE 4-5 of my FATHER’S DEATH CERTIFICATES, over the past several years!!!
I cannot fathom why BOA personnel can proceed with such DIRE & DECEITFUL PRACTICES, towards their customers such as LYING TO THEIR FACE, & PROVIDING INCORRECT INFORMATION!!
Due to their POOR CUSTOMER SERVICES, rendering it thus far IMPOSSIBLE for me to RECEIVE over $3500 of INTEREST INCOME LEGALLY DUE ME — I have become FINANCIALLY DESTITUTE, having had my GAS & POWER shut off for nonpayment, as well as multiple checks & automatic Payments default!!!!

Do NOT, PEOPLE….DO NOT BANK AT BANK OF AMERICA!! I read above that many others have had difficulties with BOA’s closure of accounts of deceased relatives….THEIR REPRESENTATIVES SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS TREATMENT, TOWARDS CUSTOMERS — ESPECIALLY GIVEN THEIR KNOWN PAST HISTORY of FRAUDULENT PRACTICES!! AFTERALL, HAVEN’T WE THE PEOPLE HAD ENOUGH OF BEING OPPRESSED FROM THESE MULTIBILLION DOLLAR CONGLOMERATES?!!

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Coreen Darnall August 4, 2014 at 8:27 pm

I seem to have a similar complaint that I am reading again and again about your bank. I have been trying to close my deceased father’s account since March, which is when I provided your bank with a court order to release the funds in his account to the funeral home, which is my right under the law in Michigan – the state he banked in. I have received nothing but the run around from both local offices and your estate department ever since. I have provided additional documentation that was requested to the local office so that it could be forwarded to the estate office because the estate office refused to provide their own fax number and requested this process instead. The local office is either no complying or the estate department is now simply again ignoring the court order. It is ridiculous that no person in your corporation can provide my with the fax number for the estate department so that I can deal directly with them – but that is what I am requesting from you. I’m tired of the run around from your bank. My entire family is tired of it. I’ve shared my story publicly only to be overwhelmed by how many others have had this same situation with BOA. Your process, quite frankly, stinks. I’ve seen circumstances where people have had to fight you for years. This is unfair. You’ve been court ordered to comply – SO COMPLY! Please provide me with a direct fax number to the department that handles this paperwork, or I will be forced to begin faxing the paperwork to every working fax number I have been collecting for BOA in hopes that someone in your corporation will finally send this paperwork to the correct persons. Thank you.

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65newyork@gmail.com August 12, 2014 at 10:45 pm

Help I’m trying to keep my home, for no
Good reason our mediation period terminated
-New York 2,,,
Please help ,,,my lawyer truly screwed me over

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David Greer August 1, 2014 at 8:23 pm

I am checking to see if a Mr. Brian Moynihan (CEO) actually works at the Corp. Hdqters. for the Bank of America Corp. Please respond with a yes or no or more if you feel the need. We are trying to nail down a scamming operation and any thing will help us.

Thank you and God bless all of of you.
David R. Greer

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Cary A Gramsch August 1, 2014 at 3:30 am

After eight months of trying to close my deceased brother’s checking account (I have POA) I am very disappointed in BOA. I have provided numerous death certificates and letters that show I have POA for my brother Robert. Visits to my local branch assured me all would be taken care of. Didn’t happen. Phone calls to “main” office people assured me all would be taken care of. Didn’t happen. What must one do to finally close an account and get a check for the remaining funds? BOA has multiple huge fines to pay. Surely this small amount of money can be released. Thank you for your kind and prompt attention to this matter.

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Mary Gustafson September 17, 2014 at 5:44 pm

I believe that a PoA is null and void at time of death?

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Theresa Free-Storrer July 15, 2014 at 12:26 am

I went to the bank today to ask about a medallion guarantee and was told
I could get one but only a manager could do it. I have banked with BOA for
15 years plus. I quickly learned from another family member that she was told they
No longer provide this service. When I then called back it was only then that they checked
with a manager who now says that yes they no longer do this. Here’s the problem : I do
all my banking at BOA. My checking and savings accounts are there , my mortgage is held by them, and I have 2 credit cards through them . In order to get a medallion guarantee
anywhere else you must have an account at least 60 days. If I am going to have to open an account somewhere else; then I am going to close my account at BOA- especially since when asked what I can do I was told I would need to look elsewhere. Since BOA seems to not want to provide services to customers they will lose them. I plan to close all accounts ; my checking, savings , and credit cards. I also plan to find someone else to service and will refinance my home loan. Since they seem to care very little about assisting customers with
services ; I am guessing they could care less to lose good customers. The stocks I want to transfer were left to me my mom TOD and really aren’t a lot; it just seems absurd to me a bank would stop a service they know you can only get if you have an account; they must not care about losing these accounts.

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Jennalee June 27, 2014 at 10:51 pm

Dear BofA, I’m very disappointed with your Company, I stop direct deposit with your company and the account has $0 dollars , but you somehow still manage to charge me $35 over draft fee. And you ask, how have you done that? We’ll let me explain, BofA let net take 7.99 out when I had no money! And charge me $35.00 over draft fee! And don’t forget maintenance fee. The second time BofA let my car insurance “TRIED” to take out $80 and said I owe $35 fee for an “ATTEMPT ” to take out money fee! I went to the car insurance company and gave them my new card Account number so it’s not my fault! And don’t forget maintenance fee! And within a month I owe over $150 and it’s not even my fault! Bank of America is the worst bank ever!!! They always charge random savings fee for no reason. Every dollar that I make it all goes to bill. And when I buy things I expect Bank of America to take it out right away! It’s ridiculous how you make me wait until I have no money then decide to make the payment go through, for instance like putting gas, then I would get hit with a $35 over draft fee. The 1800 customer service sucks, the branch sucks, and I’m not just saying this because I don’t like BofA money manage ethics. I’ve had Bad experience. When I would go to the Branch and with draw money, the lady would help people at the business line before me, like all of them, and by polite. But when it was my turned she was snobby gave me dirty look like I don’t have time for you type of look. It made me feel very uncomfortable and low like my money wasn’t good enough. And the customer care number they just don’t care what ever you are trying to ask for help with, they don’t care. That’s my story good reddens BofA may we never meet again.

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Jennalee June 27, 2014 at 10:55 pm

Be polite** Good riddance** I’m just so angry, I can’t even spell right now lol.

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Shiela Robinson May 2, 2014 at 9:37 am

On April 30, 2014 a stolen check from our business account was presented to your Jacksonville, NC bank made out to CASH in the amount of $2,000.00 and cashed. I contacted the fraud division and filed a claim #01MAY2014-103030 and was informed by Shannon, and her supervisor, Harmoney (phone# 922-889-7929) that it was not an incident of fraud and the money would not be put back in our business account. I explained that our company had a break in during March 2014 which was reported and being followed up by the police and other federal agencies and that the check in question was not written by any signers on the account or anyone else employed by our company. I would like our money replaced and a call from an executive.

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John E. Shepard April 24, 2014 at 9:32 am

We understand that you office members in the home loan department cannot find the original contract to our home loan (State and Federal Law). Under State and Federal guide lines your office must aid by our contact agree.
You office has fail to honor our request on a number of occasions. But this is our last and final letter to your office about this matter.
First, we asked that you review our account again. Next, reanalyze the escrow account. We need to know what amount that is needed in the escrow account as of December 2014(that includes home owners insurance, property taxes, and school taxes (a figure)).
As of today, we feel like your bank has not treated my wife fairly. I gave my wife permission to act as a 3rd party on my home loan. She is my wife and this is community property. Therefore, she has a right to know what is going on with the home loan. But, we reviewed all the phone calls and your office refused to honor my request.
If my wife cannot speak on my behalf them we need to communicate in writing at all times. Therefore, we are aware of the fact that after 20% of the loan is paid down then the PRI (insurance will be dropped). If this is not a true statement then your office should be able to provide in writing that all information about the PMI is incorrect.
Otherwise, we look forward to your office providing us with written or faxed documentation in regard to the homeowner increase and escrow account. Nevertheless, we understand you office is not dedicated to resolve our problems about the home loan. This is not a game!! It is our home.
Sincerely yours

Information: PMI
Keep track of your payments on the principal of the mortgage. When you reach the point where the loan-to-value ratio hits 80 percent, notify the lender that it is time to discontinue the PMI premiums. Federal law requires lenders to tell the buyer at closing how many years and months it will take for them to reach that 80 percent level and cancel PMI. Lenders must automatically cancel PMI when the balance hits 78 percent.

Reanalyze the escrow account as of April 25, 2014

How much money need to be in the escrow account by the year December 2014?

Thank you
Sincerely

John E. Shepard

Cc: President Obama OCC U.S. Department of Justice

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me April 25, 2014 at 12:33 pm

This email sounds made up.

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me March 27, 2014 at 8:52 am

If Bank of America had a problem with getting all employees child support money from coming out of all employees checks and it happened to a lot of people each year, that would make since that there might be an actual problem with the garnishment department. But, since my child support stops each Spring and only mine, it is very visible that someone in the Bank of America garnish department is working alone with my ex-husband to stop my child support from coming each Spring. Child Support Enforce is getting the picture, now that this has happened each Spring. Next Spring if it happens he will be charged with tampering with government process. Each year Child Support staff has to spend a lot of time working on getting his child’s money. It is well known what he is doing. He stops in the middle of the month. That month won’t count. So he doesn’t pay the whole next month, till the last day of the month so he won’t have to go to court. He wastes the town of Salisbury’s hard working child support staff. Next time he changes the computer to not send the money. Well, there are a whole list of charges when you mess with the government process. Things are well documented now. They have their own lawyers, that I don’t have to pay for. He thinks if he makes me broke so I can’t pay bills and he thinks it will make my boyfriend break up with me. Just the opposite, we are closer than ever. Being evil will just make bad things happen to you. Just you. You see how fast you are going bald. Your supervisors might soon learn what a low life loser you are if you bother me again. And Shane, too.

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Tammy March 26, 2014 at 8:41 am

Ulijjjja if you had a bank account with Bank of America you wouldn’t be on this corporate website, you would just go to your bank. With such a Good job , how come you don’t have a bank account ?

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65newyork@gmail.com August 13, 2014 at 1:38 am

Obama is not helping or he does not know the
Schemes BAC AND THERE LAWYERS ARE
DOING

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Tammy March 24, 2014 at 9:41 am

Ulijjjjja seems to have a problem getting a loan from Bank of America . Maybe he should get back with his boyfriend. Bank of America supports same sex marriages. Then maybe they can get a loan together.

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BRIAN OLEN GREEN March 24, 2014 at 8:19 am

is it true that i have over 19 mil in your bank and all i have to do is send 68 dollars and i get it all

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Julie Hooper March 17, 2014 at 9:32 am

Ronald D Hooper is the SVP; Architect for Global Wholesale Banking Technology Infrastructure at Corporate Bank of America. He has been ordered to pay State ordered Child Support to his daughter. He has worked with the garnish dept. at Bank of America to have them not take the money out of his check. He tells his daughter to tell me to stop having it taken out of his check and he will just pay me. Yea, right. That’s NOT going to happen. She would never get a check again. The garnishment dept and Ronald Hooper will have to pay Child Support plus interest, he has stopped paying for 2 months. He owes his child $1600.00 plus interest. His life is messed up so he wants to screw with other people, if you work for him you should know some things about him. His 2 best friends went to Japan to marry a non white woman. After they did that , he wanted a divorce so he could get one too. His is just from Per . Not very pretty though. So, now that he is in debt with a new house and 2 new cars and at 50 years old a new baby to take care of, he thinks he can just stop paying his child support. He will have to pay it , I just wanted you to know what a loser Bank of America put in charge of Your money. And, he’s bald with a point on the back of his head. And he thinks he’s fat. And, he does have a little d***.

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Uliejay March 21, 2014 at 12:27 pm

*Isn’t there monitor at BOA to block unnecessary posts like these*

Julie, this is a place for BOA customers to express concerns, complaints, questions, etc., regarding business dealings with BOA. This is not a support group for family court. So, please take your childish rants somewhere else like the Maury Povich Show or Dr. Phil or tweet about it. I cannot speak for anyone here but I, for one, am trying to reach out to talk about a rep who is handling my account and dual tracking my loan to date. I then scroll down the page to see if anyone else has had a similar problem but all I see is you and your temper tantrum replies/posts or what sound like just jealous angry replies. Please stop out of respect for BOA customers, so they can be heard. I will post my question with a new thread.

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Tammy March 24, 2014 at 8:36 am

I liked Bank of America’s old sign. It was red , white and blue. Now when you see the sign , all you see is red. It looks like the one with the stagecoach on it. All the red looks un-American. Maybe since so many people hate the new sign, you could have a contest to see if the public could come up with a better sign. I don’t understand if the sign was fine before, who thought of spending all that money to change all those signs. Instead of paying some of Bank of America debts. A real American.

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Tammy March 24, 2014 at 8:40 am

People can post what they want. Sorry you are such a broke loser that you are worrying about things that are not a unick like your business.

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Tammy March 24, 2014 at 8:42 am

Screw you. Broke Loser.

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Tammy March 24, 2014 at 8:45 am

I guess Ulijay doesn’t pay his child support ether.

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Uliejay March 24, 2014 at 11:12 am

Tammy, it’s Uliejay not Ulijay and of course it’s a pseudonym. I’m a single mother and work in orthopedics, So, no not a broke loser. My comment/question was not regarding me. Regardless, read your post at 8:36…which talks about symbolism, American colors, red…then read your post 4-minutes later. Seems a litte schizophrenic or bipolar. There are some great psychiatrists out there.

As for Ronald D Hooper, talk to your attorney about Julie Hooper for defamation of character, as well as your colleagues, and get CPS involved to make sure she is a fit mother. This is the most unprofessional Corporate Customer Customer Support “leave your comment” web site I’ve ever been to. I am appalled your modifier lets these comments post.

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Tammy March 26, 2014 at 8:12 am

A person can write anything about another person as long as it’s true.

Tammy March 26, 2014 at 8:18 am

If you have a job why are you on here during the day bothering other people you don’t know. Get a life. I bet you’re fat.

juan carlos alfaro arrones March 10, 2014 at 11:23 am

I am juan carlos Alfaro arrones of costa rica have been sending me $ 27 million please help me with a loan from your bank to the mine so that you are charged the costs of shipping and insurance card and the seal, and I have money in my country,
This same Mr desirle I already you responded please help me with the expenses with a loan from your bank to pay the costs of the card or a job in your bank from here not is English, I will return the money of the same money from the card thanks.
Attn: juan carlos Alfaro arrones
50686728908/50685359443 call me.

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Julie Hooper March 17, 2014 at 3:59 pm

yea right

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Julie March 9, 2014 at 10:47 am

The way State ordered Child Support works is , the state has to be allowed to withdraw money from your paycheck. When you stop that from happening, you still owe the money. You have to pay it till your child graduates high school. So if a computer qlick were to happen where your Child Support didn’t come out. Just know you don’t have to let your child go without money like Ronald Hooper of corporate Bank of America. You can call Child Support and make payments on the phone. Ronald Hooper will owe $1600.00 on the 14th of March. If not paid ,court is already in the works. This happens about once a year and Child Support Enforcement is tired of dealing with him. He is being passive aggressive.

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Julie Hooper March 5, 2014 at 9:38 am

Ronald Hooper has stopped paying his State ordered Child Support to his daughter. He makes $16,000.00 a month from Corporate Bank of America Charlotte. He has skipped his last 2 payments. If Bank of America doesn’t do the right thing and fix whatever he did to stop the money from coming out. The State of North Carolina will have to take him to court – again. Someone in payroll at Bank of America is helping him. His cell 704-840-XXXX

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Julie Hooper March 5, 2014 at 9:22 am

Ronald Hooper is gay. And has stopped paying his State Ordered Child Support.

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Julie March 5, 2014 at 11:09 am

Ok, he’s not gay. He just looks gay.

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Julie Hooper March 5, 2014 at 9:19 am

Ronald Hooper works for Bank of America uptown Charlotte. He has stopped his State ordered Child Support from coming out of his paycheck again. He is breaking the law. If you are his manager or know his boss, please tell them know what Ronald Hooper is doing. He owes his daughter $1160.00 now. This is his cell 704-840-XXXX

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Constance Hickman February 25, 2014 at 12:59 pm

February 25, 2014

I just recently I received a notice from Bank of America that my monthly mortgage payment has increased because flood insurance is being escrowed. I live in a townhome in North Charleston, SC and my flood insurance is paid every year by my HOA and has since 2005. It has never been escrowed.
After numerous calls to your Bank of America Insurance Department, I have been unsuccessful in resolving this problem. All agents have refused to assist me by designating my mortgage to a non-escrow status for flood insurance. After my third call I received the explanation that FEMA has issued a new guideline/policy that if taxes are escrowed then flood insurance must also be escrowed. Being that I pay my HOA dues every month, which includes my hazard & FLOOD insurance, I feel that it is unnecessary and outrageous that I am expected to pay for flood insurance twice.
I contacted my HOA’s insurance agent with Nationwide and was informed that this guideline/policy is not being applied to every homeowner within my community nor any of the other homeowners that she serves within the Southeast region. If this was an accurate statement made from Bank of America’s Insurance Department then ALL townhome owners with an escrow account for taxes would be affected because most, if not ALL, townhome insurances are paid by the HOA. If this guideline is going to be applied to my mortgage, it is expected that it should be applied to all.
I would very much like a copy of this new FEMA policy to verify for myself that what I am being told is accurate. If I have been informed incorrectly, I would expect that my account be adjusted and designated as a non-escrow account for flood insurance.

A response and resolution to the issue will be greatly appreciated.

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Pegasys February 14, 2014 at 9:28 am

After multiple calls 2 days ago , multiple conversations with your internet department , ALL of which resulted in ” we don’t know or cant explain why that problem is occurring , occurred , or ” we don’t know why that is , but its the online access departments issue ” or the total inability of and failure to explain the problem with our mortgage ALL refused to continue to help simply because the solution was not on the screen in front of them and/or they had no idea how to , seemingly any desire to , were afraid to , or total lack of authority to , think or act outside the script on the computer screen in front of them to provide a reason why the problem was occurring or offer to have a Senior Representative from BOA contact us to provide answers { oh … wait … the last rep said he was going to have someone contact us ….. and guess what …. that was 2 days ago … and guess what … not a single phone call or email occurred … imagine that … } so your customer service / ill trained employees / your failure to contact us regarding serious issues with our mortgage account , has resulted in our decision to take our mortgage elsewhere . The 2 companies prior to your taking our mortgage { which when i found out I called immediately and voiced my utter disapproval of your buying our mortgage without our consent } provided excellent service and we never had a problem , or if we did it was taken care of on the first phone call . You should look into the prior 2 mortgage holders before you and learn from them . So do you want to explain to me why I shouldn’t take our business elsewhere ??? after the contacts 2 days ago …. I doubt even this will arrive on anyone’s desk that is in any way competent to deal with it .

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Claudia Kennedy February 11, 2014 at 8:49 pm

Well B of A has done it again! This time I received a letter in 2014 addressed to my LATE husband who passed away in 1991 !!!!! & who was NOT a B of A customer.
Obviously they are using out of date 3rd party mailing lists. I tried to report this by phone, but after LENGHTY hold times, multiple transfers that led to disconnects. I just want to say that I am more convinced than ever that B of A IS NOT THE BANK FOR ME & never will be.

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RIck February 6, 2014 at 9:33 am

Hello, I have had my card used for fraud twice in the past 4 months. Each time someone was able to get my info by calling in and create a card an withdraw cash in another state thousands of miles away. Each time your people missed it with large amounts being withdrawn from a place that I have never been however you put a block on me when trying to use in my home town/state. I have been sititng here this time stranded with no funds because someone has drained my account again for thousands and all your customer service can do is say we don’t have anyone to talk to in the research department and we can’t help you. I have never know of a company that can’t talk to other departments verbally and make your customers suffer. This is the worse customer service I have ever been through. I have been told several times no supervisors are avail and also I have been flat out told “I don’t have any knowledge of this procedure” This is the worse customer service and I hope this is read by everyone to know not to do business with you.

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BRIAN February 3, 2014 at 5:18 am

I am suing Bank of America in LA California on the 7th of February for bad banking practices.
BRIAN
312-343-XXXX

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Kevin Flannery January 22, 2014 at 12:51 am

Ladies, Gentlemen:
Your advertising commercial regarding a family’s move into a new home showing a dog destroying their expensive couch and then proceeding to dig up their new yard is a pretty disturbing commercial and defies basic advertising guidelines taught at our best colleges. In advertising you are not supposed to anger, annoy, or disturb your audience/potential customer in any way or else you have defeated the purpose of your commercial.
Best Regards,
Kevin Flannery
gaeliXXXX@yahoo.com

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Ray Porter December 24, 2013 at 3:21 pm

I am a Bank of America Advisory Panel member. Sorry I missed your current survey. I was in Florida helping my elderly Dad and just back.

I do have 2 things I would like to put on the table for a survey and/or discussion.

1. The current process BoA has to stop payment on a debit and credit card charge.
2. When direct deposit SSA, pensions etc are sent to BoA and when that money is made available to customers.

Please let me know. I believe both are worth reviewing to be more responsive to BoA customers.

Thank you.

Happy Holidays !

Ray Porter 781-307-XXXX cell

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Tyreene December 23, 2013 at 8:19 pm

I have been a customer at your company for many years. This pass years I have not been happy with you customer service. Now to get to my issue Last month my bank card was Changed 3 time due to fraud, But the issue is I went to stand in y’all long lines to get a temp debit card last month and was given one, two days later I tried to use the temp card at your ATM and my temp declined.That weekend I lost a family member and was not able to help out due to the block was put on my account. I was at your bank your ATM I use so please tell me why my account was block for fraud. I’m very stressed because of this issue. You also charge me a overdrafts fee for a charge that’s not mine. I’m so done with your company I’m seek legal attention to solve this matter for my I distressed your company has cause.

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Anne December 1, 2013 at 4:53 pm

You have a woman by the name of Aimee Hamby working for you in your Jacksonville bank. On Country Club road. Aimee used to work for Kern County DHS and now has a warrant out for her arrest or sealing $18,0000 in food stamp and disability money. Aimee is also the suspect in a case with the Onslow County Sheriff for recently stealing an AR 15 assault rile, ammo, furniture, money, ammo reloading equipment, SS checks, VA checks and much more. You should do a better background check on your employees. She also uses the last name Smith and KRletemeyer.She is 42 years old.

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CHE DERAMAN ISMAIL November 25, 2013 at 6:25 pm

THIS IS A SCAM

Bank of America
To Me
Today at 7:31 AM
Bank of America Corporate Office Headquarters
100 N.Tryon St Charlotte,NC 28255
United States of America

Monday-Friday 8 a.m.-9 p.m. Eastern Daylight Time (EDT)
Saturday and Sunday 8 a.m.-4 p.m. Eastern Daylight Time (EDT)

Our Ref:BOA/IRU/SFE/15.5/WD/011

Dear esteemed customer,

Sequel to your email received, Dear esteemed Customer i want you to have in mind that you are ask to send the fee in Nigeria because that was were your fund originated but if you are afraid of sending it there, then you get back to me so that i will give you the information by which you will use to send it here in USA ok, so concerning my email, i think up till this time to should know that people are cheating with my name all to scam innocent people, i am not a scammer, you can check my staff ID which i attached below, i want you to get back to me now and let me know how you want to do this so that the transaction can be done immediately ok.

Thank you for giving us the opportunity to serve your banking needs.

Yours faithfully,

Mr. Brian Moynihan (CEO)
Bank of America®
Corporate Office Headquarters, Charlotte, N.C.
Bank of America, N.A.
Member FDIC.
© 2011 Bank of America Corporation.
All rights reserved.
AR72768/DD6A66
EMAIL (bankofamerica797@yahoo.es)

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J Farmer November 11, 2013 at 9:40 pm

On August 7, 2012, I received approval from Bank of America for a short sale of my townhouse. On August 13, 2012, Bank of America requested documents from CALHAFA. On October 22, 2012, I received notification that the loan is facing decline because Bank of America sold the loan to OCWEN. On November 29, 2012, my case was transferred to OCWEN after the short sale was approved by Bank of America. Bank of America failed to transfer the short sale approval documents. OCWEN made me start the short sale process all over again. Requesting the same documents, appraisals, and forms again and again and again. Requesting the buyer increase his offer amount from $65,000 to $70,000 to $80,000 by May 11, 2013. On June 13, 2013, OCWEN finally approved the short sale. All documents were due by July 29, 2013. OCWEN then requested a new HUD because of the amount to be offered to CALHAFA was increased. Because of the increase to CALHAFA, OCWEN informed me the process was to start over. Now because it had been more than three months OCWEN also requested another appraisal. On August 27, 2013, after submitting the new HUD and getting a new appraisal, the short sale was now disapproved because the offer amount now needed to be increased to $139,500. I received a letter dated October 9, 2013, from OCWEN stating payment is due by November 9, 2013 or they may exercise their right to foreclose. I then received a letter dated October 29, 2013,”stating the short sale has been declined as the owner of the loan (Bank of America) is requiring no less than the full amount owed to satisfy the loan”. Both the buyer and I have been going through it with Bank of America and OCWEN. I has been over a year from the initial approval of the short sale just to now be informed of imminent foreclosure. I’m not sure who actually gains but I can tell you I most certainly lose. I’m so tired of the hassle of the short sale that I am willing to voluntarily hand the keys over to Bank of America if it would expedite the foreclosure process. If this email reaches someone that has authority to act, please email at the above address.

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legrande mason November 11, 2013 at 10:42 am

Iseen your commercial yesterday how you are helping VETERANS.Your a lairer!Ihave been trying to keep my home for five yrs,YOU HIDE BEHIND OTHER COLLECTION COMPANYSAND DO WHATEVER YOU WANT!And you don,t help anybody.I remember asking if being a veteran could help me in any way.And was told NO.So anybody who sees thier new coomercial,IT,S A LIE.They only care about themselves.8 months till retirement,I will probably be celibrating in a homeless line somwhere.

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dee September 15, 2013 at 10:32 am

I have filed so far a complaint with the Consumer Complaint Agency, Housing and Urban development, Senator carl Levin, trot and Trott, U.S. Attorney general, the State attorney, as well as the better business bureau amongst many others this morning to the following complaint:

Bank of America bought Countrywide and my mortgage many years ago. I then received a modification through Bank of America and paid my mortgage payments faithfully.
I moved to Florida about 8 years ago and due the real estate crash, could not sell the house in Michigan. I have been using it as a rental. I continued to make her payments to BOA, notified them of my several addresses in Florida, and received correspondence from BOA at these addresses and I made sure that they always had a current telephone number where I could be reached.
In about February 2012, BOA assigned my mortgage to Bank of New York Mellon. I never received notice of the assignment and continued making her payments to BOA. Several months later, BOA started returning her payments to me and when I contacted BOA, I was told that I wasn’t paying the correct amount, and for months, she attempted to resolve this issue with BOA, continued to send her payments and requested written documentation from BOA, including the contract stating the actual amounts of my payments. At no time did BOA ever tell me on the phone or in writing that they no longer owned my mortgage. I have tried all this time to resolve the issue with I mortgage payments and find the problem.
I never received any correspondence from Bank of New York Mellon…ever…with regard to I mortgage, payments, late payment notices, Apparently, BOA never provided Bank of New York Mellon with I address in Florida. In fact, it appears that they actually combined the two addresses using the house number from one, and combined it with the street name from another, creating an address that doesn’t even exist. According to my tenants, and my girlfriend who works at the Otisville, MI post office and watches for mail for me, nothing was ever sent to the property address either, until August 2013.
Not even two weeks ago, my tenants received a letter from Bank of America dated August 19, 2013 stating that my property had been foreclosed and that Bank of America was servicing my loan on behalf of Bank of New York Mellon. They contact me right away and told me what it said and gave my girl up in Michigan a copy.
I contacted BOA on several different occasions over the last week, and spoke with a representative (I have names, dates and summaries of conversations). BOA told me that they have nothing to do with the home, as it is now owned by Bank of New York Mellon pursuant to their assignment of mortgage in 2012. Bank of New York Mellon refused to talk with me because BOA is the servicing agent.
So, not only was I never notified of the mortgage assignment as stipulated by my mortgage contract with BOA, The foreclosure was not properly posted on the property and the foreclosure process as outlined in the mortgage agreement and Michigan foreclosure law was not properly followed.

Yesterday, we found my home on an auction site; I contacted auctions.com and told them about my situation now I find it has been pulled off the auction. There was a class action suit against BOA and Bank of New York Melon, for wrongful foreclosure, use of Mortgage Electronic Registration Systems, abhorrent record keeping on the part of BOA prior to selling these mortgage to Bank of New York Melon.

This case appears to have been settled in June of this year, so there is probably no recourse for her via the class action settlement. (Matter of Bank of New York Mellon, case# 651786/2011, Supreme Court of the State of New York, County of New York)

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Constance Hickman February 25, 2014 at 1:29 pm

My initial mortgage was through Bank of America. Refinanced TWICE with different mortgage companies and both times Bank of America bought it back. So I’m still stuck with them. Good luck getting away from BOA.. They are mortgage BULLIES and love to give themselves incentives for doing so.

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Patricia Douglas August 20, 2013 at 10:35 am

How do I report any kind of scam using the Bank of America’s name and the CEO’s name Mr. Brian Moynihan. I happen to live in Canada and received an email with this gentleman’s name attached. Let me know how to proceed. Thank you very much. I know that you must receive many of these emails and my email account just got this today.

Thank you very much

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Joan August 15, 2013 at 7:34 pm

Need someone to resolve the error made on my credit card payment. I made a full amount of the payment which was input incorrectly and I was charged interest. I can not find anyone who can correct the problem so I can send my next payment for the correct amount (less the unpaid balance showing). They say they can not fix for 10 banking days which does not leave time to send in correct payment. They will not let me speak with Supervisor nor can they tell me when they will call me. It is 4:30 PM in California. If I do not hear from someone by tomorrow, Friday the 16th 8 AM. I will cancel my card and move on to a company that services good clients. My phone is 650-343-XXXX.

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Jason Bisaro July 23, 2013 at 1:12 am

I am very unsatisfied and disappointed in Bank of America. I have 2 checking accounts, 2 savings accounts and a money market account. Between my wife and I we have been Bank of America customers for over 20 years. My wife has had vehicles financed with B of A which have been in good standing and paid off. B of A acquired our account on a mortgage of ours which has since been paid off. I went to Bank of America to refinance my truck and was automatically denied due to a bankruptcy which was filed 6 years and 8 months ago due to a divorce and since then have re-established myself and rebuilt my credit. I was told their policy was any bankruptcy less than 7 years is automatically denied and that is policy. So I am wondering why I do business with a company that won’t do business with me. Why will I keep my money with a company that won’t loan me money. I have come to the conclusion that I won’t. I will be closing my accounts and letting everyone I come in contact with what kind of company Bank of America is and why they should not do business with them.

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William Lammers July 18, 2013 at 10:53 pm

I would appreciate greatly, the acknowledgement of extraordinary service, provided by one of your Employees. Ms. Noelle Johnson, an Associate at the Renton, WA Branch, at 300 Burnett….I recently had my vehicle broken into, and a home invasion, all in the same day, my wallet was with the items stolen. Checks, debit card, Social Security Card, and Driver’s License to name a few items….A week ago, an individual tried to cash an Equity check, made out to my wife and I, and using my I.D. , and Social Security Card as proof of identification (when presented to Ms. Johnson, at the Bank of America, in Rento, WA). She immediately noted that the individual, and my personal documents were not one and the same, and held onto the cards, and check, then asked the individual to please depart the Bank’s premises, which he did….Not only that, she took the time to contact me directly, to notify me that she had in her possession my property, and would be sending it to me….and she did so, promptly. I have spoken twice to this very professional Lady, and can only hope that Corporate Headquarters would at least send her some formal accolade, for tremendous excellence and composure in her performance in her position at the bank. I cannot express my gratitude or thanks enough!

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J. Wilson-Romero June 1, 2013 at 12:55 pm

I am interested in purchasing property that has come to my attention Bank of American has a lien. Upon identifying this information the agent that is involved in the transaction apparently is not interested in selling this property. I desire to purchase this property and I have a very clear understanding of all property, bank and foreclosure proceedings.
I desire to deal directly with whomever I must to purchase the property, whomever is in charge to release the property. Please contact me so we can discuss the matters further in a professional matter. Thank you.
Sincerely,
J. Wilson-Romero
(706) 294-9002

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David G.Ray April 20, 2013 at 9:37 pm

I would like to talk with someone and this company that can tell the truth without some kind of lies just to get u off the phone.,ok now for the problem at hand we have missed one payment on our home last Feb. due to lost of one job and told your company empolyee that right up front we would be miss one. They said that would be fine and if we needed to miss another one just call.,well we only needed one we restarted payments a month later and stay in contact with them.they said ok you can try to refinance or just make half payments so that last for a week now i have a foreclose letter.what is going on with this company .i have own this home for 8yrs 1st late payment and that time is this how u work.u can call 740-644-0687 Dave Ray

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