Bank of America Corporate Office

Bank of America Corporate Office Address

Bank of America Corporation
100 N Tryon St
Charlotte, NC 28255

Contact Bank of America

Phone Number: (704) 386-5681
Fax Number: (704) 386-6699
Website: http://www.BankOfAmerica.com
Email: Email Bank of America

Executives

CEO: Brian T. Moynihan
CFO: Bruce R. Thompson
COO: David C. Darnell & Thomas K. Montag

Bank of America History

Bank of America began in 1904 as Bank of Italy.  Amadeo Giannini created the bank in San Francisco to service immigrants that were denied service by other banks.

In 1922 the name changed to Bank of America and Italy after Giannini acquired Banca dell’Italia Meridionale.

In 1930, the name Bank of America was finally adopted after a merger.

In 1956, BankAmerica was created as a holding company for Bank of America.

In 1983, the company expanded outside of California with the acquisition of SeaFirst, a Seattle, WA based bank.

In 1997, Bank of America merged with NationsBank.

In recent years, Bank of America has acquired Countrywide Financial and Merrill Lynch.  The company has also been under fire for taking $20 billion in government TARP money in 2009.

Bank of America is currently the second largest bank holding company in the US.  The BoA network contains over 5500 branch locations and 16,000 ATMs.

{ 96 comments… read them below or add one }

R Travis April 20, 2015 at 6:50 pm

I received a paper check issued on Canadian bank but it was issued in U.S. dollars. B of A would not accept the check at the teller window even though that had done so just one week prior. it had to be sent for collection. I agreed as I had no options. I was advised there would be a $16 fee for this and it could take up to 8 weeks before I saw the funds, check was for $975.00 . When I finally received the funds into my account it was $873.00 . I contacted my branch and 1st of all the $16.00 fee I was quoted turned into $40.00 . I then asked about the other $62.00 that was deducted and they told me that it was a charge by the bank in Canada . This was not the case. What B of A had done was they treated the check as Canadian dollars rather than U.S. and then converted funds back into U.S. dollars which meant then it had a face value of only $931.00. This was on 4/7/15. Over thirty calls to the bank, a 100 mile round trip to make a personal appesrance, I live in the country, and still have not seen my money. This was a bank error not mine, they have admitted this but no one seems to know who is supposed to fix it! Since they charge us for everything imaginable, we the people should be compensated as well. I’ll let you all know if and when I ever see the balance owed.

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Terriss Burton April 20, 2015 at 4:23 pm

To whom it may concern:

I have a problem with BofA Mortgage. I am not sure how to solve it.
It appears that they have lost mortgage payments that we have made. (48 payments ~ 3years ~ $64,000 in mortgage payments)
Why no call to us or the attorney handling the bankruptcy if we are not making the payments for 3 years?
My wife and I are about to be discharged from Bankruptcy and a few weeks ago our Lawyer called and told us this and asked if we have proof of payments. (This may sound crazy, but we didn’t keep the records of the money orders or certified checks) Nieve on our part and trusting that BofA would of course have records. No. They have sold the loan to another company. We are not sure If we will be able to work out a new loan agreement or will they just foreclose. I have been reading consumer reports of what BofA has done to people. I am not sure what else to do other than file a complaint with BBB or Office of Consumer Affairs. Sure we did miss some payments, but we didn’t just not pay the mortgage for three years. They just took our money and I am not sure what they did with it or how to even find it.

Account Number: 079937449
Terriss T. Burton
Emails & IM:
terr****@gmail.com
Phone: (404)939-****

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WILLIAM W. WHITE April 18, 2015 at 3:06 pm

I WAS IN YOUR BRANCH AT THE AIRPORT ON EASTERN AVE, L. V. NV. ON 04-16-15. THE TELLER 00003 MITCHELLE. SHE GAVE ME A HARD TIME AT THE WINDOW. BESIDE THAT SHE WAS WAITING FOR ME IN THE PARKING LOT OF CHASE BANK IN GREEN VALLEY, HEDNERSON, NV.. I CAN PROOF SHE WAS THERE. SHE EVEN GAVE ME THE FINGER.
2. THE BANK OF AMERICA BRANCH IN GREEN VALLEY PLAZA, HENDERSON NV.. FOR A LONG TIME BEEN STALKING ME. GIVING ME A HARD TIME. I AM HAPPY I NOT HAVE A CHECKING & SAVING ACCOUNT THERE. IT THEM THAT ARE A RISK TO ME. THEY ARE BEGETS & HATEFUL PEOPLE. THEY JUST WANT SEX.
THIS ATTITUDE HAS BEEN AT OTHER BRANCH OF BANK OF AMERICA. AGAIN ON THE PHONE CALLS TO BANK OF AMERICA THEY HAVE AN ATTITUDE TOWARDS ME. THEY GIVE ME A HARD TIME.
GOD BLESSING, MR. WILLIAM W. WHITE.

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D. Atkinson April 14, 2015 at 9:31 pm

I am a triplet to a brother and a sister. My brother opened an account online using my social security number and deposited a fraudulent check into the account. I filed a police report once I found out what happened. The fraud dept. at Bank Of America froze my bank account at another bank and took the money that was defrauded. They have video showing that its not me withdrawing money and they have my police report that I filed on my brother. They are still taking my money $8500.00 to be exact. I need help with this situation I did not defraud the bank and they are still taking my money eventhough they have the police report that I filed and video. Could someone please help me….

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Gilda Stanford April 11, 2015 at 4:37 pm

This week I went in to our local Bank of America in Brownwood, Texas. The employees told me that the branch office, the drive-in facility, and all the ATM’s would be closed in the coming months.
This is not acceptable! We have been a customer for many years. Now the nearest branch will be 60 miles from Brownwood. Should I go there to withdraw cash from the ATM?
Why are you doing this?

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Cal April 8, 2015 at 3:36 pm

Stockholder and long time client of the bank. BofA closing safe deposit unit at their Montgomery Street office in San Francisco and have told box holders to empty their boxes and turn in the keys. Building a new branch down the street but the boxes there will be offered to the public on a first come basis. So, to get a box one is expected to stand in line on opening day before the doors open. Screw long term customers. Have spent hours on the phone with customer service and hit a brick wall. Nothing they can do. No way to reserve a box at the new location. No way to go to the head of the waiting list at other locations. Although they love telling the story of their San Francisco history. the merged bank is on Bank of America in name. Not in service.

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Bill Stanton April 3, 2015 at 1:16 pm

No I do not nor ever will personally deal with Bank of America, our business does. They are never on top of customer service nor do I even feel that they care. At the Bank that I do have to deal with they have 1 person at drive thru and 1 teller, BUT they have 4 other people walking around, I ask 1 day why the manager could not help out since we Don’t have all day and the reply I received was that she is not allowed to, are you serious is what I thought.as I wait for my turn in line there are always customers walking out 3 and 4 at a time.I have to ask the question why doesn’t the bank care?

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MikeS March 9, 2015 at 5:05 pm

I have been with Bank of America for years, it’s getting close to find a new bank… Bank of America acts as though they are doing us customers a favor for letting us bank with them… I pay my rent through bill pay, the funds for my check were taken out of my account on 2/27, and a payment sent to my landlord, low and behold until this day 3/9 no rent check was received, on 3/5 when we were notified the rent was unpaid, we called the bank and told wait until the 10th if it was still not received they would stop the check and reissue a new one, well since the payment was not received by the 9th I decided to call for a new check to be reissued, and was told that they can’t reissue a bill pay check, however I was also informed that somehow the check was returned and received by them on 3/6!! When were they going to notify me of this, and where is the money already deducted for the check???? Well let’s see, one customer service guy told me it was reposted to my account, well that’s a lie, it sure don’t show in my account, then yet another customer service operator, tells me it will be deposited between the 13th and the 16th of March!!!!! I call cooperate and they tell me they will “Try” to expiate the return of my money!!!! Now I sit with a tarnished payment record, don’t have the money to pay the rent because Crapola Bank of America has total control over MY MONEY, and don’t give a flying frog about the roof over my head!!!!!!!!!!!!!!!! If I bounce a check they charge me, if they take overdraft money from my bank account they charge me, now that they messed up can I charge them, or should I sit back and let them control MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Michelle March 25, 2015 at 1:17 pm

I’m not eve. Sure how bank or America stays in business.

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Michelle March 25, 2015 at 1:18 pm

I meant I’m not even sure how Bank of America is still in business.

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Sharon E March 7, 2015 at 9:51 am

I’ve had bank of America for years an never really had too big an issue with them. However, about a week or so ago, I received my tax refund and paid off my BOA credit card balance via online bill pay. It showed that the payment would post the same day since it was a boa account. Needless to say, the next day I went online, it did not show a payment posting on my credit card, a debit pending from my account, or even show as a “scheduled payment” in the online bill pay center. So, I figured I did not complete the transaction and just submitted my payment again. The next day I go online and see both payments posted, and I have a huge credit balance on my card. I called BOA the same day (Feb. 27th) and spoke to a representative who assured me they would refund my second payment to my account in 2-5 business days.. I called 5 days later on Wednesday Mar. 4th, and spoke to a supervisor about the status and why this happened in the first place. She said she didn’t know, but for my troubles would expedite the refund transfer so it would only take 24-48 hours, and I would have my money back by Friday….(Friday is the same day it was supposed to be there anyway….) Today is Saturday, I checked my account, the refund still did not post. I called BOA and asked the customer service representative for a supervisor, 30+ minutes later I finally got one (not because they were busy, but the representative kept trying to figure out the problem, etc herself rather than just getting me a supervisor like I asked numerous times). The supervisor Ron Defeo looked at my account and said no refund transfer was ever initiated….neither on Feb. 27th, nor March 4th, but if I would like, he can go ahead and initiate a refund transfer, it would just take 2-5 business days.. I was furious! How do I even know if this initiation will even happen?! I all my banking experience with other banks, I have never had something like this happen!

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eddie mitchell February 28, 2015 at 9:16 am

to the ceo did you send me a email on 2/26/2015 or wes it fake

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michael lawrence beauchamp February 11, 2015 at 6:32 pm

This (Bank of America) is the worst bank in the world. Criminal terrorists, clients of Bank of America, like the terrorist Franklin E. Fried of Rockridge California are fraudulent criminal scum.

The CEO of Bank of America is racist bigot criminal fraud.

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Tonya Wilkes February 10, 2015 at 9:13 pm

I just had the worst banking experience of my life!!I inadvertently transposed the last two numbers of my bank account on my tax refund. In affect, my tax refund was placed into someone else’s account. The IRS states that because this was a federal refund, the bank was responsible for verifying that the name and account number matched. However, BOA states that because it was a ACH deposit, they are not responsible for verifying. Therefore, my money is just sitting in someone else’s account ready for withdrawal. Three bank representatives informed me that if the bank account and name didn’t match, that the bank would reject my refund. ALL LIES! Five days later, a representative actually took the time to look into it and found that my refund had been accepted into the wrong person’s account. There is no BOA branch here in Pittsburgh, so I took the 3 hour drive to Fredrick, Maryland today. In my possession, I had the copy of my 1040 which stated the error, the refund information sent from the IRS with the amount of deposit/deposit date, as well as other info printed from the IRS website. My visit at the branch seemed hopeful but I was later informed by the “escalation” department that there was nothing that they could do. What I find so crazy about this is the fact that the bank is fully aware of the error and can visibly see the deposit with my name sitting in the wrong account and chooses to do absolutely nothing! The kicker is, I asked the representative, well what happens when the IRS attempts to “recall the money”, (which I was informed by the IRS that they don’t do) and the money isn’t there. She plainly told me that BOA would reject the recall. I am aware that banks have all these various policies. However, there should always be a gray area for errors that occur such as this. I am now in possession of this other persons banking information as well. Due to the refund being accepted, I know the persons routing and checking number!! I would like to know who is ensuring that the money belonging to consumers is safe and protected!! This whole situation could be rectified with one phone call to the account holder informing them of the error but they chose to do nothing! I am a middle class mother trying to take care of my family. After some research, I have found that this is not the first time that this has occurred at BOA. In my opinion this process or lack there of is highly egregious, completely unfair and poor business!

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Freddy Daniel February 10, 2015 at 9:58 am

SEÑORES BANK OF AMERICA LA CARTA QUE LES PRESENTO A CONTINUACION LLEGO A MI CORREO ELECTRONICO, SE GENERO EN SU INSTITUCION FINANCIERA?
ATENTAMENTE
FREDDY DANIEL

Bank of America Corporate Office
Headquarters 100 N.Tryon St Charlotte,NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
Monday-Friday
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)

Dear esteemed customer,

The Management of the Bank of America Corporate Office Headquarters here in 100 N.Tryon St Charlotte,NC 28255 wishes to inform you that after a brief meeting held by the Bank executives 30th of Jan,2015 at precisely 8 a.m. Eastern Daylight Time(EDT), we deem it appropriate to intimate you that your funds will be transferred into the United States Treasury Account with the JP Morgan Chase Headquarters at 270 Park Avenue in New York according to the record we got from Africa due to your inability to complete the transaction and your failure to meet up with a minor payment obligation.The actual transfer of your funds($15,500,000.00) into the government account comes up next week.

This is in line with the instructions of the USA Treasurer,Mrs.Rosa Gumataotao Rios that all unclaimed funds be paid into the United States Government Treasury Account as unserviceable funds in compliance to section 3 subsection 1(a) of the United States Financial Law enacted in 2001 after an attack on our dear country on September 11,2001.

Find below the profile of the banking institution where your funds will be transferred into following the government directive:, And note to responds to us with below Email (jpmorganbank43@yahoo.co.uk) Name of Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York. JP Morgan Chase Official Bankers for the United States Treasury Department

AC NO: 68302345093
Routing NO:021109593
Account Name:United States Treasury Department,USA

Note that if you still wish to receive your funds do get back to us immediately so that we will remove your funds transfer from the list of those transactions to be seized by the United States Government.Also be informed that we need only a DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST) to complete the wire transfer.The fee to obtain the SEAL was reduced from 600 to $75 and no other fee is involved. You are required to send the fee of $75 by WESTERN UNION or MONEY GRAM to the issuing officer at the bank where your transaction originated as stated below: INFORMATION

RECEIVERS NAME : EZE EBUKA
COUNTRY : NIGERIA – ABUJA
QUESTION : WHEN
ANSWER : NOW
Amount To Send; $75 USD
PAYMENT DETAILS TO SEND TO US.

Money transfer control number (MTCN)
Senders Name
Senders address.

The name of the city from where the money was sent If we receive the MTCN today,we will transfer your funds ($15,500,000.00) before we close office and the funds will reflect 3hours after the transfer.We will send you all the transfer documents to enable you start making cash withdrawals from your account same day the funds are transferred.We have waited for so long and we cannot continue to wait.

Thank you for giving us the opportunity to serve your banking needs.

Yours faithfully,
Mr.Benson Moynihan(CEO)
Bank of America®
Email (jpmorganbank43@yahoo.co.uk)
Corporate Office Headquarters,Charlotte,N.C.
Bank of America, N.A. Member FDIC.
© 2013 Bank of America Corporation. All rights reserved.
AR72768/DD6A66
© 2015 Microsoft Términos Privacidad y cookies Desarrolladores Español

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Maria February 2, 2015 at 3:54 pm

OK SO I GOT THIS oN MY EMAIL,i NEED TO KNOW IF THIS IS TRUE OR SCAM,IF IS A SCAM PLEASE MAKE IT STOP. THIS IS PUTTING YOUR BANK REPUTATION WORST THEN EVER.PLEASE REPLY BACK WITH AN ANSWER.THANK YOU.

Bank of America Corporate Office Headquarters
100 N.Tryon St Charlotte,NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
Email:::bankofamerica628@yahoo.com.ph
Monday-Friday
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)

Dear esteemed customer,

The Management of the Bank of America Corporate Office Headquarters
here in 100 N.Tryon St Charlotte,NC 28255 wishes to inform you that
after a brief meeting held by the Bank executives on the 20th Day of
May,2013 at precisely 8 a.m. Eastern Daylight Time(EDT), we deem it
appropriate to intimate you that your fund will be transferred into
the United States Treasury Account with the JP Morgan Chase
Headquarters at 270 Park Avenue in New York according to the record we
got from Africa due to your inability to complete the transaction and
your failure to meet up with a minor payment obligation.The actual
transfer of your fund($1,500,000.00) into the government account comes
up next week.

This is in line with the instructions of the USA
Treasurer,Mrs.Rosa Gumataotao Rios that all unclaimed funds be paid
into the United States Government Treasury Account as unserviceable
funds in compliance to section 3 subsection 1(a) of the United States
Financial Law enacted in 2001 after an attack on our dear country on
September
11,2001.

Find below the profile of the banking institution where your funds
will be transferred into following the government directive:,

Name of Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York.
JP Morgan Chase Official Bankers for the United states

Note that if you still wish to receive your funds do get back to us
immediately so that we will remove your fund transfer from the list of
those transactions to be seized by the United States Government.Also
be informed that we need only a
DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST) to complete the wire transfer.

The fee to obtain the SEAL was reduced from $150 to $50 and no other
fee involved.You are required to send the fee of $50 by WESTERN UNION
or MONEY GRAM to the issuing officer at the bank where your
transaction originated as stated below

If we receive the MTCN today,we will transfer your funds
($1,500,000.00) before we close office and the funds will reflect 3
hours after the transfer.We will send you all the transfer documents
to enable you start making cash withdrawals from your account same day
the funds are transferred.We have waited for so long and we cannot
continue to wait.

Note that we are waiting for you to send us the payment details to
enable us transfer your funds. Please reconfirm your banking details
and your direct phone number to avoid any mistake on your transfer.

Thank you for giving us the opportunity to serve your banking needs.
Yours faithfully,
Mr.Brian Moynihan(CEO)
Bank of America®
Phone Number (201) 829-5728
Corporate Office Headquarters,Charlotte,N.C.
Bank of America, N.A. Member FDIC.
© 2011 Bank of America Corporation. All rights reserved.

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Richard Callen February 7, 2015 at 12:50 pm

Dear Sir, I received the exact email word for word except my amount was 5.5 million dollars and my fee was lowered from $600 to $175. I am to send the funds to Inocent Obelue, Benin Republic, city of Cotonou. Please advise. Thank You

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Zeeshan-Abid Meghani April 10, 2015 at 4:33 pm

I’m not a BoA worker, or something. But I can clearly see that this is a scam. Why would a banker ask you to send them money through western union or money gram? and why would an american bank would have a yahoo email of Philippines server? Well, simply ignore emails like this in future. I normally simply mark them as ‘spam’.

I hope it helps.

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JHW January 29, 2015 at 3:38 pm

I have accounts at Bank of America and I keep them grudgingly because I am connected to my son’s accounts. He lives a thousand miles away and he does have a branch of the bank I use most often. I called today to ask two simple questions about renaming my checking and savings accounts after a newly formed revocable living trust. I first called the better bank and my questions were answered in less than five minutes….by a human being. Then I called B of A and got on the merry go round that’s not so merry. I tried calling my branch because the better bank had preferred that I talk with someone who might be familiar with my account and perhaps me. I dialed B of A no less than 20 times. I chose option #4 no less than 20 times. I was connect zero times and fed into the gaping black hole of what is called “Customer Service” an automated voice looping information and questions that had nothing to do with what I needed to talk to a person about. I had to repeat “Representative” several times before I was asked new automated questions about what I wanted to talk about…then having to repeat myself which confused the machine I was talking to….all to start all over again with the options that did not satisfy. Finally I got a person whose script is to deflect, produce excuses and get rid of you. She could not answer my questions about the trust account. I finally asked to be transferred to a supervisor and said that I wanted my matter escalated. The supervisor was helpful and the answers to my questions took about 5 minutes….but getting to this person took well over an hour. She told me that the representatives at the branch must have been busy with customers….too busy to pick up the phone busy. Have you ever experienced a jam-packed bank with “customers’ piling on one another to get to a representative….so busy that the ringing phone could not be answered? Yeah…me neither. If they are so busy, perhaps they should take phone out of the office since no one is going to answer it…or better yet…perhaps they should have more people to ANSWER THE PHONE! I’m disgusted with them and have been for a very long time. They don’t have to change their attitude toward account holders because they already have your money. So you can just twist in the wind.

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Jack King January 23, 2015 at 8:47 pm

Mr. Moynihan,
I just spent a good portion of my afternoon (Friday, 23 January 2015) in a B of A office in Leesbug, Virginia. My wife and I were changing some accounts from an old trust to a new one. It was a more complex issue than I had supposed, but with consummate good humor and obvious expertise, the B of A Assistant Bankng Center Manager stuck right with us through the entire procedure. She made us feel confident througout that the changes we wanted could and would be accomplished, and, in the end, they were. My wife and I are thankful that this Manager was our helper in this. We wouild like to have Mr. Moynihan recognize this Manage personally. To that end, we ask that Mr. Moynihan contact us so we can provide him the name of this most helpful manager.
JACK KING

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Alana January 13, 2015 at 12:16 am

This bank is a scam. They have completely screwed over my grandfather- He had a positive number in his account and he was overdrafted, and they gave him the run around. Not to mention, the ‘customer service’ operator impersonated a supervisor after being asked for one to be spoken to. This bank is the worst bank my family has ever banked with. They take advantage of people, they lie and when you catch them in a lie, they can’t do anything but try to turn it around on you.

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ALAN HOMBS April 23, 2015 at 4:25 pm

I AGREE WITH ALL THE OTHER LAUNDRY LIST OF COMPLAINTS ABOUT BANK OF AMERICA ON THIS SITE…………..THEY ARE THE WORST FUCKEN BANK IN THE WORLD AND THEY DESERVE ALL THE SHIT TALK THEY ARE GETTING………….MY BAD EXPERIENCE WITH BOA IS THEY SENT ME LETTER MID DECEMBER LAST YEAR INFORMING ME THEY ARE CLOSING MY 2 ACCOUNTS…………I HAD SMALL $8.45 OVERDRAFT ON ONE OF THE ACCOUNTS AND AFTER TALKING WITH 2 BOA PHONE REPS ON THE PHONE THEY REFUSED TO PROVIDE AN ADDRESS TO MAIL THE PAYMENT TO…….I TOLD BOTH REPS THERE IS NO BOA BRANCH WITHIN 64 MILES OF MY HOME AND THEY EXPECTED ME TO PAY THE OVERDRAFT AT A BRANCH…………END OF STORY IS AFTER MY PHONE CONVERSATION WITH THE 2 BOA REPS ENDED THEY CLOSE MY ACCOUNT AND REPORTED IT TO CHEX SYSTEMS I COMPLAINED TO CHEX SYSTEMS ABOUT WHAT THEY DID AND TO THE FEDERAL BANK GOVT AGENCY BUT BANK OF AMERICA LIED SAYING WE DID NOT REFUSE TO PROVIDE MR HOMBS WITH AN ADDRESS TO MAIL THE $8.45 PAYMENT TO!!! WHAT A LOT OF BIG FUCKEN LIARS THEY TRULY ARE!!!

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Furious Georgette January 7, 2015 at 11:23 pm

I have not seen one positive posting, not one compliment on here, at all! I have a huge complaint too, but if I post it amongst these others, I feel like it will get lost in translation!

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Brian Olen Green December 28, 2014 at 7:20 am

OK YOU E MAILED ME AND SAID THAT I HAVE OVER 15 MILLION DOLLARS IN YOUR BANK AND IF I DON’T SEND 55 DOLLARS I WILL LOSE IT ALL TO J.P. MORGAN CHASE IS THAT TRUE IF SO WHY CAN’T YOU JUST TAKE THE 55 DOLLARS OUT OF MY 15 MIL PLEASE E MAIL ME BACK RIGHT AWAY AND IF NEED I WILL SEND THE 55 DOLLARS TODAY

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Ladawnya Adair December 21, 2014 at 8:15 am

I have this bogus scam email coming from your company addresse and the CEO name

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Rev. Amaro Saumell December 19, 2014 at 12:54 pm

Brian Moynihan
Bank of America Corporation
100 N Tryon St
Charlotte, NC 28255

I believe it was about 1988 when I first started doing business with Bank of America. The reason I chose Bank of America was because there were offices everywhere. One could travel a few blocks and find one. Locations were always convenient.

I now live in a more remote place called Needles, California and am a pastor at a church in that location. It is located right where California, Arizona, and Nevada come together. Until recently, we had a Bank of America in our town, until the bank lost its lease.

Most of us made the adjustment and continued to travel on to the Mohave Valley office in Arizona. After all, the whole of the Roman Catholic Diocese of San Bernardino banks with Bank of America. The diocese covers all of San Bernardino and Riverside counties in California. So, it always made sense to make the sacrifice to drive to Mohave Valley with our deposits, even though it was about fifteen miles away.

Recently, we were informed that your Mohave Valley branch is closing too! So, I called and challenged that closing. I was told that Bank of America was very interested my most valid concerns. For the closing of the Needles, California offices, as well as the Mohave Valley, Arizona offices would inflict great harm on the tri-state community area. This is not only a hardship for the businesses and churches in the area, but also for those private citizens who needed the physical presence of a real bank.

Yes, the area can be considered depressed. In Needles itself, 60% of the population is on some type of government assistance or on Social Security with some kind of direct deposit. Traveling to Mohave, Valley, was difficult enough. Now, it seems that if we are to continue doing business with Bank of America, we have to travel over thirty miles.

Why are you doing this when you claim to support communities? At least Mohave Valley was geographically central to these communities. Your customers are real people with real daily lives. They are not wealthy. But they do need banking services. You are doing great damage and a major dis-service by not keeping the more central location open.

All this gives the impression that “caring for communities” is merely “rhetoric” and unfounded propaganda for marketing purposes, when you are actually participating with the destruction of communities. This is the reality of your “business decision.” Your bank is causing harm.

I am writing this to you because, as a community leader, I didn’t even get the courtesy call as to the final decision, which I was a promised. Our church and other businesses are placed now in a very precarious position insofar as transporting cash and check deposits.

Do you care? Has Bank of America become so insolvent that it cannot keep an office open in the more central location? Do you really care about business and personal individuals enough to keep this branch open for us? Or is the bottom line just about money and your rhetoric about communities just “a good slogan?”

Sincerely,
Rev. Amaro Saumell
St. Ann Church
Needles, California

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