AutoZone was originally known as Auto Shack and was a part of the Malone & Hyde grocery chain. The grocery was sold to the Fleming Companies of Oklahoma City and the name Autozone came to be.
In 1984, the chain had 194 stores in 13 states. The company became the first auto parts retailer to create a quality control program for its parts, causing business to boom. The company grew quickly in the 80s and had 513 stores in 17 states by 1989.
The company went public in 1991 on the NYSE under the ticker symbol: AZO. 
In 1995, the 1000th store was opened in Louisville, Kentucky. The following year the company opened their website.
In 1998, the company acquired Auto Palace, TruckPro, and Chief Auto Parts, which gave the chain over 150 extra locations.
In 2008, AutoZone opened its 4,000th store in Houston, Texas. Annual revenue that year hit $6.2 billion.
In September 2022, the company announced that it was buying back $2.5 billion in shares.
There was currently over 4400 locations in 48 US states and a total of 6003 in Mexico, Brazil, and the US. Annual revenue in 2017 was $10.89 billion, The Autozone corporate office is located in Memphis, Tennessee.
AutoZone was originally known as Auto Shack and was a part of the Malone & Hyde grocery chain. The grocery was sold to the Fleming Companies of Oklahoma City and the name Autozone came to be.
In 1984, the chain had 194 stores in 13 states. The company became the first auto parts retailer to create a quality control program for its parts, causing business to boom. The company grew quickly in the 80s and had 513 stores in 17 states by 1989.
History
The company went public in 1991 on the NYSE under the ticker symbol: AZO.
In 1995, the 1000th store was opened in Louisville, Kentucky. The following year the company opened their website.
In 1998, the company acquired Auto Palace, TruckPro, and Chief Auto Parts, which gave the chain over 150 extra locations.
In 2008, AutoZone opened its 4,000th store in Houston, Texas. Annual revenue that year hit $6.2 billion.
In September 2022, the company announced that it was buying back $2.5 billion in shares.
There was currently over 4400 locations in 48 US states and a total of 6003 in Mexico, Brazil, and the US. Annual revenue in 2017 was $10.89 billion, The Autozone corporate office is located in Memphis, Tennessee.
Update—-10/4 at 7:11pm and 910 pm called about 2013 Mazda 3 coil boots. Name was paul I believe. Rude pushing off phone and because he couldnt find the part, which other autozone had no problem and told me y’all had one in stock, assumed I was finish and started to hang up. I stated I’m not finished and he put me on hold. Came back into the phone and stated he was going to see if they had it in stock. Came back in said y’all did and said I could pick it up. When my husband went in and pick it up he told my husband that I was rude and to make sure I have a great night. Feeling rushed and knowing that the parts was available is not any kind of customer service this man should be handling or if he can handle it. Plan on returning to this because of convenience, but some attitude adjustments of this employee should be addressed.
The commercial sales manager at the Gilmer, Texas store has been having an affair with a married commercial customer. The affair was initiated while she was working as she would call the man at his shop from the store phone and always find a reason to go to his business during work hours. It has become a full romantic relationship even though the man is married and this has devastated his family. She is having a full on unprofessional relationship with this man. That is very unethical and disgusting behavior on behalf of an Autozone employee. Maybe an investigation needs to be initiated into her sales to this business as well, because who knows what kinds of favors she may have been doing for this guy she called her boyfriend.
Store managers engaged in sexual relationships with commercial customers is the norm with this company. A Centreville MD manager just gave birth to a child.
Hi my name is Carolina Martinez I have worked for AutoZone since January of 2020. I currently work at the distribution center in Terrell Tx, I starred as a temp and got hired by autozone by March 30th … I’m really upset because I got sick and had to to take some days off from work doctors orders . I just spoke to someone from hr and they said if I miss one more day I’ll be fired which it’s not fair since it’s not my intention to be missing work …
Autozone just stole 120 bucks from me. I ordered 5 gallons of oil and a oil filter to be delivered to my house next day. The next day I received 2.5 gallons of oil and that’s it. It’s been 4 days since and I still don’t have what I paid for and they refuse to correct the problem. They refuse to respond to my many calls and emails. They are nothing but thieves! Hopefully an attorney will be able to get my paid for items. These people are nothing but thieves!
I would like the name and contact information to introduce a new product to Autozone. When I called my local Bremerton, WA store, they said to call corporate in Tennessee but did not know the telephone number.
Please advise on how I can submit to become a vendor.
Best Regards,
Holly James
ProNet LLC
(360) 633-5948 direct line
My name Chris Ortiz former parts service manger at auto zone … i’m not really one to write reviews but this one deserved to be heard.. On November 6th i learned that my former general manager FERNANDO was texting inappropriate messages to my GIRLFRIEND traice shearer of 4 years on and off the clock..These were extremely graphic disgusting messages to her.. He also used his power to intentionally have her work shifts at his store( he also showed up at her store on his day off) (10-31-2019) .. This is extremely unprofessional and absolutely wrong for some one in his position to do this .. He knew the situation and took advantage of both me and her. I also have all the texts messages between the two to verify what was said. please contact me at 7022190358 so that we may resolve this issue..
Cry baby….. cant handle he had the bettet D game???
I am writing a formal complaint towards Auto Zone on Glenway Ave. Cincinnati, Ohio. I went up there on 11/5/19 to have my battery tested, and the guy who was hem hauling around, had to get another battery tester and finally when he tested my battery he said I needed a tune up. When we shut the trunk of my car the Manager and this guy who was not affiliated with the store at all was standing there, and this guy who checked my battery told me this guy can do your tune up for 150.00 dollars, and said if you take your car any where else it will cost you 250.00, the guys said I don’t have a shop but we can take it to another place or there is a spot here on the lot where I can do it. So, I was in fear of these guys, so I said let me think about it, got into my car and called my sons and they said get the heck out of there, they are trying to scam you. So, I took my car up the street to Pep Boys and asked them to do a diagnostic on my car and he said they couldn’t get me in that day, so I took my car up to this mechanic I deal with and he did a diagnostic on my care and said that I didn’t need a tune up and there wasn’t anything wrong with my car, he said all you have to do is drive your car for awhile to totally charge the battery, so the Auto Zone on Glenway Ave. was trying to scam me. I called the acting District Manager cause the main District Manager was on vacation and told him I am a 69 year old retired woman who was scared cause these guys know my phone number and no telling what they were up to. All I know is they were trying to get me to let this guy who wasn’t affiliated with Auto Zone at all to do a tune up which I didn’t need at all. Mike Mott, the acting District Manager called me back and I told him about what happened to me and he said he would do an investigation and check the cameras and get back with me. I am totally disappointed with Auto Zone and will never go back there. What if I would have gone with this guy to somewhere else and God forbid something horrible would have happened to me.
It sounds like this employee was trying to introduce you to someone more experienced who could help you with whatever you came to autozone for as part of the referral program. Not all mechanics work out of shops and not all shops have good mechanics. A battery will not lose charge while you are driving the car unless something is wrong with it so i dont think the mechanic who told you that you needed to drive it around to charge it up had his head screwed on straight. That being said there probably wasnt anything wrong with your car and they didnt know what else to tell you other than to do some routine maintenance on your vehicle. The price for spark plug replacement is fair and if this guy was trying to harm you i can assure you he wouldnt be stupid enough to meet you at an autozone parking lot, he would probably catch you at an atm. Most people really arnt out to get you. Dont take it out on autozone.
I am writing this to you in hopes that something is done to correct the Hostile ,
ways of a certain Manager in one of your stores. I worked for Auto zone for 3 days short of 5 years . The reason I resigned is due to the Hostile work environment created by a Commerical Manager with some 25 years with the company. We as employees are made to watch and take test on various subjects monthly one of which was Hostile Work Environment . My background is retail management over 30 years I am retired and had work part time as a delivery driver in Port Saint Lucie Florida. Recently I was sent to a customer with a cash ticket and products. When I arrived at the shop it was closed, so I called my manager to ask him how to proceed. He replied just bring it back to the store and hung up. When I returned to the store I was met with anger and assorted rantings. one in which I was told to sign out of the vehicle and you run Commerical and I will drive. The other was you know what else you can do to fix this don’t you . Great answer from a Manager with 25 years with the company lets lead by example. Needless to say everyone in the store heard him and that included customers, that is just great customer service. I tried to call or regional HR person on my day off and spoke to Jackie
who really was no help at all so I said thank you I guess I should speak to my attorney and hung up the phone. Not 1 minute later my District Manager called me and asked why I called. I explained to him how I felt and he told me I am a good employee and please do not quit . I was really annoyed now and interviewed with another retailer and was hired that same day. I left AutoZone for those reasons. I want to let you know that the same manager has a history of temper tantrums as well as out bursts in public right in front of customers .
It is 3 weeks since I have left and still nothing is done , my guess is everyone is either afraid of him or they just do not care. In any case I have lost respect for your company policies and procedures , as they are only meant for the so called Red Shirt workers and not the Managers. I want to close with these few statement made by the Manager in question .
After 25 yrs you have know idea who I know.
I am the wrong guy to deal with if you piss in my cornflakes
One more thing if he hears a female customer he can not get out from behind his Commerical desk fast enough .
It took me 3 weeks to decide to write something I hope this helps the fellow workers I left to deal with him daily.
Complaint against Eden Martinez that denied me and my family assists with checking her car battery and alternator. My Daughter car had stalled on Mississippi blvd and she called me to assist her. She made it to Autozone located on13300 E MISSISSIPPI in AURORA, CO 80012. When I arrived too Auto Zone my daughter explained that an Auto Zone employee had cleaned her battery cables but never check the battery or alternator condition. The employee never returned back to test the battery or alternator, so I Albert Woods Jr went inside into the store to ask for assists and spoke with a gentleman I believe was the store manager. I had begun to explain in a polite manner that I would like to have my daughter car battery and alternator checked and he stated that he can not allow himself or his employee to leave so I would have to bring the battery into the store to receive the test. I never read anything online or in a disclosure that a battery test outside of the store can not be completed if there are only 2 employees inside the store. I believe this to be a discrimination issue against the manager Eden Martinez, at this store located 13300 E MISSISSIPPI in AURORA, CO, 80012. I will file a complaint with this civil matter and hope that the Auto Zone corporation will take this matter to be a serious issue. The complaint will be filed against Auto Zone and their management for decrementing against me and because of my race origin ethnicity being African American Male.
AutoZone
13300 E MISSISSIPPI
AURORA, CO 80012
The service at this store Salem road Covington Ga. sucks ,!the employees don’t take their job serious 10-15 mins to checkout 2 items is ridiculous.. I bought brakes pads and return for warranty adjustments as I normally do . This idiot of manager says I don’t have warranty from previous purchase, which I do. I have been doing business with auto zone for 15 yrs .. Never again and I will inform friends and family of this incompetent store!!
It is called a FREE service. If the store is busy you may have to wait awhile… and playing the race card shows you are “one of those customers” most retail people hate.
I had my car worked on by this mechanic named Frank Pardo, his business was named Hi-Tech auto. He did work on my car, he had an account with autozone, I have the receipt from frank for the purchases of the parts and labor. Frank guaranteed his work, after fixing on my car a couple of weeks later I had problems with the same issue my hub had went bad. I went to comfort him on the situation, but he closed his shop and was no where be found. I went to autozone and was told he closed his account with them and they couldn’t help me,I’ve been a customer for autozone for a very long time. I was hoping that some how someone could help me on this problem.
I decide to go and buy a pizza today. Then across the street was going to Auto Zone. To have them help me on a truck part.
I waited in parking lot while my brother got pizza. Watch a police officer tell a man not to go in the auto zone store. Then the officer left. The man came back to auto zone. Use the bathroom in parking lot. Looking up in the sky talking to God. Customers they came to store he was harassing them.
Brother came back to truck. I call auto zone. Said there a man in your parking lot. Drunk or on drugs. I am worry he going to fall hurt his head. He can’t stand. And use the bathroom in Your parking lot.
The employee act like it was nothing. Oh that John( think that was the name.). The police already ran him off. I told them I am going to call police again. To my surprise a employee came out and gave the man a can drink. I then started recording.
The police came back. Never did arrest him.
I never got my car part. Scare the man might come up from behind the store.
Why didn’t the manager have the man arrested? Why bring him a drink? Knowing he use bathroom and scare the customers? youtu.be/O_CG2mzT0IM
@William C. Rhodes III,
I have a business proposal that would benefit AutoZone as a company as well as yourself and the general public. Please contact me or have a member of your team contact me to discuss.
I don’t know what the problem is @WilliamCRhodes but these cholos employed at your Tujunga Ca location need your guidance. I flushed my radiator this week and was ready to add coolant. I had to think long and hard about whether or not I was in the mood to deal with these idiots employed at my local autozone. The answer was no. I had to drive 13 miles out of my way to get coolant. In order to avoid a scene in my own damn neighborhood. This is crazy. I don’t care if you’re unknowledgeable about cars, but to be smug about it? To stare me down as I leave the store because I was right about the parts I need and you were wrong? In the very city I was born and raised? Is this America? If I get funny looks at the Mexican grocery store I understand. A white boy out of place. However this is autozone! Is this not an American business operating in America? Ridiculous.
I recently had a bad experience at an an auto zone in which I received the wrong battery that led to a fried computer.Part was my fault and part was the store’s fault for the wrong battery. The manager of the store Austin was critical to me getting back on the road home that snowy day. I made a claim to get back part of the cost of replacing my computer. There was a lot of foot dragging on the part of the district manager who would not even return my calls ( after initially promising to call me every Monday to provide status reports). So I called the company and was referred to the claims dept. Linda Crokett answered the phone and listened to now a very frustrated individual. She promised to look into the matter for me and to call me back. Over the course of a week she went to bat for me, all the time in a courteous and professional manner. Well, to make a long story short, I received a fair settlement from auto zone for which I am very grateful. I want auto zone to realize what a gem they have in Linda Crokett. (still never heard from the district manager). Mike Shanks.
Mssr Rhodes and Newburn, as a Director of M/Q Assurance for Aerospace enties who has developed, implemented, audited, AS/ISO/CMMI process models to certification, believe you need to review your battery return policy.
I am visiting my middle aged, single S-I-L in rural WA state, I attempted to ascertain why her ‘94 2500 pickup wouldn’t start. Soon discerned the battery wouldn’t maintain a charge. Date on battery is 6/17. Took the unit to the local AutoZone where the mgmt, put the ‘analyzer’ on the unit which showed there was only one [1] volt where staff decided there wasn’t any reason to engage the charge process so we moved on to the validation of purchase process.
Store found where I in ‘13 puchased a battery against this specific vehicle while i was on a private work contract establishing processes and used the vehicle during the two years in eastern WA.
Store found S-I-L’s name, son’s, and ex’s name, but not against purchase of a battery. Alternative, there was no record of a family friend from Canada who purchased the battery by cash.
Bottom line store said nope, can’t do anything.
Regional representatives contacted, explained the stituation, off of half off new battery was made, but nope no replacement of an obviously defective battery without it be in our purchase system.
Contacted Corp CS rep…nope can’t do anything w/o being in our purchase system.
So Mssr., Rhodes & Newburn I have now expended far more of your burdened manhour expenditures than what your ROI would have been on the retail of replacing a customer’s defective battery.
Highly recomend you might wish to review your policies to empower regional mgrs to make discretionary decision(s) overriding your apparent strict and non-amendable to extenuating circumstances return policy just because a name is not in your purchase database!
Duralast rear break rotor grenaded on my way home from work today !
I currently work at Store number 1741 in Ashtabula OH,44004 I have been at the since September of 2018 and during my time there I have seen somethings that I did bring to light to my management team that were blown off concerning returns. I understand that we like to keep our customers happy in all possible regards but there has to come a time when we say no to returns because of theft from the customer and employee’s. I witnessed quite a few transactions from a certain PSM that were just down out right theft. When I brought it up it was blown off. I was not taken seriously at all about this from my store manager and I would like to know why because now that the PSM has left the company the person he was doing the returns for has admitted to another member of management that it was indeed true he even went to saying that it was because the PSM owed him money for doing some work on his house so he would let him bring in old parts and refund him the cash for them either as core charges or just a damaged return. Anyway you look at this it was theft and if someone would have listened to me it would have saved the company lots of money. There was even a instance that 50.00 was missing and the customer was given it to cover some of the money owed to him from the PSM. I even called upper management about this matter and some other possible wrong doings at the store and after investigating and from what I believe untruthful employees everything was dismissed. I have no reason to lie at all about what goes on at the store I work for I enjoy my job very much and enjoy helping people get the right parts and things need to do the job they are working on the right way the first time and not having to come back to the store for getting he wrong parts. I also know that after I send this comment it will be the end of my employment at AutoZone but I feel like I am doing the right thing and coming public this is something that has been bothering me for sometime now and I am tired of being told I am just to high strung by my store manager. I might not be the best employee but I know that I am one of the few people that do care about what goes on in the store and cares about our customers.
On Friday Nov.16.2018 I went to purchase a set of brake calipers (@ the Donaldsonville store #3008) for my wife’s car. (03 infiniti G35) The young man who waited on me was very inexperience and un-knowledgeable of what he was doing. Tried selling me the part @ $72.99 each with a core charge of $25.00 each. Bringing my total up to over $214.00. Then had the audacity to get angry when trying to explain the true purchase price. So, I left without the parts, went right next door to the competitor, (O’Reillys) and purchased the parts @ $47.99 each (along with old parts) totaling my payment of $105.05.
Here @ the Donaldsonville store, your prices are overpriced and your employees are very rude.
Well, I guess AutoZone employees can call a person a RACIST from behind the counter without any basis other than them being upset and they can keep their jobs?!?
It’s funny and I wonder how the Regional and District Managers can justify this person keeping their job, yet have probably fired numerous “zoners” for doing less. How can an employee go behind the counter, confront a customer that was being helped by a different associate, start making accusations from behind an AutoZone counter, and then call a customer a RACIST?!?!?
Oh yes, the managers assured me that they would do everything they could to make sure this NEVER happened to another person again, sent me a $50 gift card with an AutoZone flyer, and this guy still has a job at AutoZone?!?!?
There is no justifiable reason for a person to call a customer a racist, but I guess AutoZone allows it! UNBELIEVABLE!
I was also told I would hear back from my last conversation, but nothing….months later, NOTHING and when I went back into this store for the first time in months……you guessed it, this person is calling over the top of the person standing at the register in front of him to make sure I know he’s still there.
I use to do exclusive business with the Zone, but I’ve now finished my next project vehicle without a single Autozone part or purchase and I’ve made sure to tell every mechanic, family member, and friend that I know about the disconcern AutoZone Management has to make sure it’s customers have an pleasant and HARRASSMENT FREE visit, much less a workplace!
Sincerely,
NEVER AGAIN AUTOZONE
NEVER AGAIN!
Very bad experience with a employee at a store in Ocala FL. Bought a car battery two days ago and had issues wit it .It has a lifetime warranty so I took it back in store to exchange it and the guy behind the counter said he would not change it and was Very RUDE. I shop there a lot and spend ALOT of money there and to be treated like that .He needs a reprimand!!!
There is no such thing as a lifetime battery. 5 year warrenty yes. I agree he should have just exchanged or refunded it for you.
I am a person with a very bad heart problem the manager of the Rocky point New York was such a wonderful person and spent alot of time making sure I was taken care of and help me figure out what was wrong with my car. This is no complaint I just want you to know what a great manager you have in the Rocky point ny store . All of them are a1 in my book. Thanks David n schoen
I am a caregiver for a 41 year old woman with a traumatic brain injury her disability is very apparent to anyone she comes into contact with. She has therapy next to your key west location and today she went into your company to purchase a part for her car. A soft plug for her car. After two attempt to get a plug a very nice man can to Diana’s rescue and went into the location and talked to the men in the store. the compassionate man left assuring that she received the right part she needed The men that work the store should be trained by your company on how to help disabled people. One of the men told her she could not fix the car that she needed to take it to a machinic. This person also needs to learn that discrimination against a woman’s ability to work on a can is also discrimination.
Diana was in your store for what she said is around 30 min. Before a women that works at the store got her a refund. I expect a full investigation into this situation.
Robin Carson
I purchased a battery for my 2007 Toyota rav 4 at your location on craig and MLK location in North Las vegas. The managemanagrr there installed my new battery but the terminals were on the wrong side so he touched negative with positive and it sparked as my alarm went off very loudly. He than got the right battery installed it and noticed my fuses blew when he touched the opposite terminals. My car now won’t start AT ALL my lights don’t work my radio doesn’t work and your staff proceeded to look up you tube videos to figure out how to get my terminal box off. Long story short I sat at your store for 5 hrs with 3 children and I ended up having to get a taxi home because it was 730 at night and my car still isn’t fixed. I left my phone number and name with the manager and they stated they were going to call me with an update. I have no idea how I am getting to work tomorrow or getting my child to her first day of school. This is absolutely unacceptable. I need a professional mechanic to look at my car and I need my car back ASAP because as I previously stated I work and I’m a mom of three.
All that is needed to know is why the store manager in the queen market well at least most of them, don’t close 1 night a week as they are suppose to this is part of AUTOZONE i WORK AT AUTOZONE AND STILL HAVE NOT SEEN MY STORE MANAGER CLOSE THE STORE is our store manager excempt from closing like the rest of us do please remind our store manager at 2917 to follow the rules and close 1 night a week like she is suppose to it be helpful if she interacted with her employees not just sit on her chair in office and act like she is doing anything productive other than putting us down instead of incouraging is to do better and being nasty and rude to us and customers alike
I just want to share a great experience I had at AutoZone today. I went to 2 other stores that refused to help me return a part. One of them said it was unreturnable. It was a brand new part i had purchased there and never used it. Finally i went to 2222 n Cicero in Chicago Illinois and the lovely woman there let me return this part. I have recently had many problems with the autozone on central and diversey and was going to start taking my business to another auto parts store but I have now changed my mind.
I’ve always had great customer service at AutoZone, however, yesterday’s experience really challenged my patience and I never felt so insulted and discriminated against in my life.
I would like to report an incident regarding very poor customer service from the person in charge at the N. Capital AutoZone on 5/6/18 at approximately 11:20am. The young lady in charge asked if I needed assistance and as I approached the counter I responded with “Yes, I need help kitting together oil with matching filter”. The response I got was jaw dropping. I was immediately handed the current ad/flyer and asked to “check the deal” then was told I had to find out which oil type my vehicle requires and after that I would receive help finding a filter. After returning from checking my oil cap for the oil type needed i grabbed the oil then returned to the counter. I made a comment to the young lady “Usually the employee checks the system for required oil type and filter.” The young lady commented with an insult “You don’t what oil type you need? It’s your car!” I asked who the store manager was and was given the name Nancy. In the crossfire while this was going on she managed to insult two other customers. They were trying to purchase something for their Jaguar. I can’t talk on their behalf, but I did ask them while outside after my altercation, “was that lady treating you stupid too?” They both said yes and that they were going to O’Reilly to get what they needed. Today I called and asked for Nancy when “Jay” answered and informed me that Nancy did not show up to work at all. I’m going to pursue this and it’s possible that I may take legal actions.
I hope this message reaches the young lady and that she learns her actions are not acceptable at a professional workplace.
Went to the auto zone in chambersburg pa to by a fuse for my truck. Got out of my truck, went in, bought the pack of fuses, walked outside my truck hood was already up, opened the fuse box and realized the fuses were too small, immediately walked back in the store and layed the box on the counter telling the store manager I just wanted to exchange them for the next size up, walked back and noticed there wasn’t the size I needed on the shelf. As I walked back to the counter Mr Gomez tells me…” I’m not refunding these they aren’t what I sold you” I told him to check his cameras and watch my every move…what I wanted exchanged/refunded was most def what I walked back in the store with! The top of the package was clearly taped shut with scotch tape prior to me purchasing these fuses!!!! He told me there was nothing further he could do gave me the general managers name and number and asked me to leave the store. Then my girlfriend who was in the truck the entire time, goes into the store and asks what the issue was with refunding the fuses I just purchased, they refused to refund it, and refused to watch the cameras to show what I left with was what I brought back…pretty much calling me a lair!! Mr. Gomez is a horrible store manager, his people skills are horrible!! This ordeal is all over a lame $5 box of fuses which I wouldn’t really be upset about, I’m more upset that this store manager wants to call me a liar. I had him call the cops just so I could have a witness saying this box I purchased was open prior to me,,clearly it was prob sold to someone before us, opened, returned, they taped it shut and resold it to me…and now I’m stuck with some fuses I do not need!!! So someone, idc who needs to pull the security cameras at this store and get this issue fixed and then they can have the store maalnager call and apologize for bluntly calling me a lair!! Thanks
I am employed at 0411 store in Fayetteville nc on 02/17/2018 I arrived at 11am to start my shift and as I entered the Hub area there was a young child there the employee that was on duty was babysitting this child for a Hub driver the child remained in the Hub until 3 pm the store manager was present that day I feel very concerned that this took place the Hub area is definitely not a place to babysit a child the safety factors alone it is not a place for a child to be for 4 hours please look into this problem because it has happened before thank you
I went to your store on Folsum
I went to your store on Folsom Blvd to get a wiper refill . The clerk broke off the wiper and charged me for a whole blade. Trans #919169 STore#6258 If this is the way you treat coustomers, this is the last time I will do bussines with you
the store manager in east main street called (Camilo) is very rude and does not deserve to be in there as a manager in store I own a company and he does not know who I am and I have been coming to same store for years to buy my car parts and that faithful morning I was up happy needed my brakes fixed
I got to the entrance with a smiling face saying good morning as I walk in the store only to be screamed at by a woker by the time I checked was a store manager named
( Camilo )
very unprofessional speaking to me without knowing whom I am saying I need to join a part line while the signs he wrote a sign can not be seen
if at that I think there are better ways to talked to aged people that are as old as his mother if he does have one and regard
I made a vow never to let my friends or family around the east main street auto zone be part of my family and friends for the disrespect is too much to have ruin my birthday
Hope to hear something before Christmas.
or I’ll take my business to the other Auto Store
I just purchased the Rain-X Quantum Wiper Blades (2) Offering a $10.00 gift card rebate.
however no place on the promotional offer can I find the address or online information to send the receipt and promotion slip into. I searched on line and only found an old 2015 rebate, nothing current. Can you please send me the correct address of where to send for the rebate gift card. Thank you
Order 3340075003 Regarding part # D07P1H Spectra Premium/Fuel Pump
Ordered November 18th 2017
My car is out of commision until I receive this part; 4 emails and two phone calls and still no answer. Anyone going to get the part to me?
I worked at the Farmington, NY store for 3 days and have not gotten paid
After working for Auto Zone Store #85 for 18 years I retired in August, 2010. After all this time I have not received My Retired Auto Zoner discount card. I have asked the store manager about this several times with no results. I need Your help.
Clarence Sims
Rome, Georgia 30165-8687
Auto Zoner Card #: 0310314
E-Mail: jeffs941@ aol.com
A went into your Clarksburg WV store to purchase the power steering pump. When I want to have it put on it had to be returned because a piece was broken off it. I got another one put it on and I’ll 2 weeks later in my car sounds worse than it did before the power steering pump is bad. I am a single mom and don’t have time or the money to replace it once again and pay somebody to put it on again. I tried calling your customer service numbers and got the run around and 100 on several times and very frustrated I want my money back and I will make sure nobody in my town shops are again.
Hello,
I purchased a Duralast starter for a 2012 Dodge Charger about 2 months ago from 12800 New Halls Ferry Rd, Florissant, MO, 63033 and it is gone out. I called the store and spoke with an employee who stated I have a life time warranty on the starter but it has to be ordered and I have to bring the old one back before the new one can be ordered from the warehouse. It takes 2 days to a week to get the part back. She was talking to other customers and employees in the background as I was explaining what was going on and what I needed to do to get this resolved. I had to repeat myself several times and finally said ma’am you will have to come in and purchase a whole new starter and then we will refund your money to your card and order you a new one. I feel this is ridiculous. Why should I have to purchase a new part and I just bought that one and it has not been 6 months and it is already gone out? She stated she has noticed that for some reason when people come in for Dodge parts they return because the parts are gone out or no longer working. She said she is not sure if the parts are compatible with the cars. I asked why would you all be selling parts if they are not compatible? I am very frustrated and upset because I have to pay to have this part taken off and put back on again. It is like no one cares. I wish I would have known this before I bought the part from here now I am just stuck! I have always shopped at Auto Zone for every car I had when I needed parts and now I will NEVER shop here again and make sure I let everyone else know about my experience!
Sincerely,
LaWanda Lewis
A Dissatisfied Auto Zone Customer
I recently bought windshield wipers for my Buick Lacross at the AutoZone in Latrobe PA. The guy was nice enough to put them on for me. He was having some trouble putting them on and I asked if they were on correctly. Well! I was coming home tonight In the dark and pouring rain and my wiper on the drivers side flew off! I almost ran off the road! I had to drive home from Latrobe to Greensburg with no driver side wiper blade! I could of been hurt badly or worst! NEVER AGAIN WILL I GO TO AutoZone! Plus I’m going to tell everyone I know so they will never experience a dangerous situation like I did!
i have problem with with yore caliper i have brake fluid all over the ground.
please let me know what to do with it. before the law does.
Expertise
Selection
Service
Omg! last week my husband MSG Porchia, went to AutoZone to return a part he did not needed, after looking in the car, found out that it was a piece of Styrofoam, stuck in the engine where a filter was not in to keep junk from getting into the engine . We have proof that it was not touch or put in, in the process we rented a car, until we could get it fix. Anyway long story short, we did not need the part, we had the receipt and bought it back without use. My husband went to turn it in, and a lady name Carla alaya who works there, maybe got the name smelled wrong, humiliate my husband, by accusing him of trying to bring it back after it was used, in front of people who was listing , he was upset, my husband is a minister and a jrotc instructor , and a vet of 24 and a half years in the army, we do not need the little bit of money that was owed to us. She was wrong to do what she did, my husband had to call the COL, to let them know the part was not touch or used, and I called the store also, because the car was towed to the house and on Thursday evening aaa towed it to phoenix to be looked at. My husband is African American, and I question weather if this was a white man, would he have been treated differently. I guess I was in shock, because AutoZone in mesa has treated us so kind and never treated us with such dis respect , actually it is the one in Apache junction. I wanted to tell Carla my husband teaches kids to do what is right and things will go good for them, and the thing is 90 percent of the kids he teaches are Mexican Americans, Carla made my husband feel humiliated, no excuse! no excuse, no apology from Carla, I mean I felt bad for my husband to be accuse of something you did not do, and had to prove yourself by calling people to verify, and people looking and listen in the store. Carla, I hope when you are approach by people that they will not judge you, from what they think. I am upset to the point of getting a Lawyer!! I will be calling main office.
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I visited your Auto Zone store at 9711 Plano Road in Dallas(Store # 3149) after I experienced a tire mishap which had the potential of causing harm to myself or another motorist. I had recently purchased a Lug wrench from another Auto Zone store in Dallas of which a technician recommended 20 inch Lug wrench that unfortunately was the wrong size fro my vehicle. I tried to return the unused Lug wrench at 9711 because this store was nearest the mishap occurrence. I did not have my original receipt because I trashed it based upon an expert opinion. The store cashier was handling my needs very professionally and explaining the store policy about returns without a receipt. He was abruptly interrupted by another employee who was stocking in the store NOT handling my issue. This person acted extremely rude, disrespectful and speaking very abrasively and loudly about telling me to go to Walmart if I didn’t have a receipt. I very uncomfortable with this type of behavior and question why would an AutoZone employee suggest or recommend a loyal customer of Autozone to visit a competitor. Because my situation was already stressed, this person made my experience even more stressful and unsettling. The cashier tried to reassure me he could find the right Lug wrench( he did and I purchased it under diuress because of this other man) I was told his name was Darvarin (African American male). I contacted the regional office immediately and to this date…no one has contacted me regarded this incident obviously ignoring my poor experience. I am not a person who complains unless I am treated with such insensitive and unprofessional behavior.
Please respond with resolve, as AutoZone is my major service auto provider and I do not wish to change service provider unless I’m force due to rude and poorly trained employee in regards to customer service.
Employees Sage and Anitra at 9711 Plano location were absolutely reflective of the Auto Zone culture of friendliness.
Mr. Javaroy Anderson, AutoZone, Store # 3804, Opa Locka, Florida. Assisted me with locating the item I needed to secure my new tag, 09/23/2017. Last night my tag was stolen from my car and today, I made a police report and had to purchase a new auto tag. Mr. Javaroy Anderson, AutoZone, Store # 3804, Opa Locka, Fl., helped me, was patient and polite. I am well pleased with the assistance that was given to me by Mr. Javaroy Anderson, AutoZone, Store # 3804, Opa Locka, Fl.
Dear Joey(you never did give me your last name) District Manager of the St. Barnabas Rd store;
As of yesterday and today (I have video as proof) the Broadnax Mobile Auto Repair man and his van is still soliciting in you parking lot and has been there all week (I was told this by employees in the store when I asked). I should not have to encounter this man every time I go to make a purchase at this store. You swore to me; per our phone conversation, that the situation would be taken care of and you have his tag number. SO WHY IS HE STILL RUNNING HIS BUSINESS IN YOUR PACKING LOT AND SCAM PEOPLE OUT OF MONEY!!!??
I’m giving the store on St. Barnabas Rd one star only because they have a mobile auto repair man by the name of Mike Broadnax who took me for $165 that they recommended to me but he is not affiliated with AutoZone in any way. He’s always out in the parking lot (from Tuesday thru Sunday from the time the store opens until it closes) soliciting work with a black/dark gray Chevrolet van that has his auto repair name on it, which is Broadnax Auto Repair. BEWARE OF THIS MAN LADIES because he will take your money and not do the job that he is supposed to do; then try to double charge you for incorrect repairs. He’s all about the money and has a bad disposition while taking your money and acting like he’s doing you a favor. He did my FRONT ONLY brakes and rotors for $120; told me that my calipers were fine after taking the wheels off and after checking both calipers with some type of tool. I informed him before hand that the passenger side front wheel had been smoking and grinding/scraping to the point where I could hardly drive the car at times so to make absolutely sure the caliper was okay (got this advise from other friends). About a week after he did those repairs and took my $120 I went back (yes I went back to this man b/c I thought he would honor his work with my dumb a$$ self). I told him that something was still not right with the front passenger side wheel b/c it was still scraping/grinding and getting very hot. OK, at that point he looks at the car again without taking the wheels off and tells me that I need brake hoses on both sides b/c they were now collapsing as if he hadn’t ignored or missed anything. So I go inside and buy the brake hoses and come back out. Initially he told me that it was going to be $45, then when I came back outside he tells me it’s going to be $45 for each side and that he wasn’t going to do one side without doing the other. Hindsight 20/20, I should have said never mind at that point and took my car and left. But I really thought that he was on the up and up (advise from the workers in the store) so I let him do the driver side front wheel first because he said it needed to be done first (mind you this wheel has not been smoking or scraping/grinding at all but I guess he figured he could get that $45 somehow). Then when he gets on the passenger side front wheel, he takes the wheel off; he says that I need a caliper and that the brand new rotor and brake had to be redone (only on that side) because they were burnt up. Also he tells me oh you don’t need the brake hose on this side (after telling me I needed both hoses before he did the driver’s side). You can take that back inside and put the money (which was only $14.99) towards the other parts and it going to cost you another $60 to redo the rotor and brake (but don’t the brakes come in parts; so how you gonna only do one side now), plus another $45 for the caliper. At that point I realized he was not being honest and told him to put my wheel back on and not to do anything else. So I still give him $45 for the driver side hose that there probably was nothing wrong with that he replaced. I should have called the police but I had my special needs child with me and didn’t want to upset her. On top of all that he scratched my new rims all up in the front by putting those sockets that didn’t fit inside my rims to take the wheels off with his air tool. I didn’t see this until I washed the brake dust off. WHAT A CON MAN AND A SCAM!!! NO COMPASSION!! HE COULD CARE LESS ABOUT YOU AND YOUR XXXXX JUST ALL ABOUT WHAT MONEY HE CAN TAKE!! BEWARE DON’T LET THIS MAN WORK ON YOUR VEHICLE LADIES!!! I know he wouldn’t try to do this to a man. SXXXXBAG MF!!
DO NOT GO TO THE AUTO ZONE At 1441 ROUTE 59 JOLIET/SHOREWOOD. They sold me an alternator for a 2006 Ford Fusion. I ask them if the alternator was good before I took it out of the store. I ask this specifically because they sell bad alternators ALL the time. (This has happened 3 different times on different vehicles) I performed the car repair, the next day the alternator was testing bad along with battery lights and check charging system lights! I requested some type of reimbursement for this issue, them paying to replace the part. Please keep in mind, in order for this alternator to be replaced, the ac compressor also has to come out meaning hours of work. Also having to replace refrigerate. They basically took my name and number, after not hearing from them for hours I contacted the district manager, Santiago. He also did not help me in any way! So also not only did this store lose my business but has also lost the business of my company. I will not continue purchasing product from this company. Sad really, as a company they cannot own up to an issue and pay for their mistake. Buyer beware! DO NOT PURCHASE ANY ALTERNATORS from this store or do business with this store. Try any other parts store in the area first. Ask for a price match if they are higher, most of the time they will honor and price to get your business.
This is about your store in east boston ma.in liberty plaza.Im crippled in a wheelchair,and your moron workets,and mgrs,continue to park cars illegally cross the only handicapped ramp I need to use to shop in the steip mall.
Its also a fire lane.
Friday they did it again,I went in and was yelked at by a mgr,and told to get the fk out of his store.
They block it every singke day to work on cars .
Im furious at hoe autozone does not give,a,s**t about my rights to use that ramp.
Going to start video tapung and put up online.Bunch of ignorant a-holes.
My husband works for this company and it has become nothing but trouble lately. Back in October it was determined that he did not make enough to continue paying for the company provided medical coverage. Therefore through the company he was opted out of having to continue to pay. A few months later this same company decided, all on their own, without any authorization, to start charging him for this coverage again. We contacted you and was told they would investigate, the gentleman said we would have a reply in 3-5 business days. It’s been 2 weeks and NOTHING! Yet he is still being forced to pay these charges. This company owes my husband, and our family $867.69 in FRAUDULENT charges. Without your employees this company is nothing. This error needs to be corrected and AutoZone needs to care about their employees.
Highway 69 south in Tuscaloosa… WORST place on earth to buy a battery.. Why does it take over an hour plus a call to corporate..
This isn’t the first time but I promise you it will be the LAST I’m so over this half wit place… Not another penny.. DONE
NEVER again will I spend 1 more nickle at ANY Auto Zone. The manager at the one I went to in 93309 on Ming Ave has an attitude unfit for a manager. Here where I am it is 106+ lately and the battery went flat and would not carry load. Went there and since I was unable to SHUT THE CAR OFF I went in and told him I needed it checked real quick. He said there was no one else in the store to CHECK OUT CUSTOMERS. I call bulls**t there were 4 others there to check out customers. I called him on that and his response was GO ELSEWHERE TO ANOTHER STORE AND NEVER COME BACK TO HIS. If Auto Zone can’t hire Managers with a better background they need to shut this store down. The second store on White Lane took care of me immediately even with the number of customers at checkout. His EMPLOYEES WORK THE REGISTERS. The other on MING no pity for him he needs to GO!
I am forwarding this complaint in reference of a battery I purchased at 3940 Dixie Highway Louisville , Kentucky 40216… When I purchased the Battery I was told It had A Life Time Warranty on it purchase price $150 … Recent I took it to have a charge on it at a Auto Zone in Lagrange, Georgia. And could not get a charge on the Battery the lady said that. my Warranty was up… But I called rhe Louisville location and the attendant told me I should be able to receive a new battery. This wa s a Duralast Battery that I purchased …I think the store on Commerce Drive in Lagrange, Georgia should Honored me with a new battery…. Reading the many positive comments I read on this same link…. Thank You For Your Attention Towards This Customer Complaint! Anthon Northington 305 Old Roanoke Road, K-9 Lagrange, Georgiav30240 (502) 533-0711… Other than this incident I was always pleased with Auto Zone , And was A Loyal Customer…
I dont who you at your hemet ca 1550 florida ave the morons who Was stupid enough to think i wasnt looking at the this engie cooling fn,lower rad hose 1gal of the overated c-05 any who i had to get out of bed im old he getting there.I would of did myself ,but i cant leave her alone, lets say shes a challage..talking either corp has no comand sence like the guy tried padding the bill by a $100 when i told him 1st lie causes im looking at the$59 and change all this and my friend was at the store this who told him wile im on the phone with the collage grad im guessing ,He steeling you fxxkixx blin ed .F.Y.I No one will ever get my card number ever again. LOOK AT YOUR cash Ck it ITS MONEY I use Ill walk in the bank any who then lie after lie after lie hanging up after hes knows he So Busted. AND IM NOT GOING TO LET THIS GO BUBS! ANGain FIRE HE”S STUPID as then have have hes ass arested I wILL sign the complant’
john nichols hemet 92545 cell 951-438-XXXXX
I wanted to comment on my shopping experience at a store in North Miami Florida on June 24th, 2017. There was an employee by the name Garin.I, he was the best. I had an issue with my car, but I only knew how to describe the sounds that my car was having. He was so knowledgeable, he helped me find the correct parts that I needed just based on the sounds that I told him. I’m really glad he served me that day. I took my car to my mechanic along with the parts he sold me, and my problem was solved. I was baffled as to why he was wearing a red shirt versus a gray one. Someone with that type of knowledge and skills is definitely an asset to the autozone company.
I was that person in AutoZone. Redshirt with knowledge!! The Manager and assistant Manager did not want me to become a Gray Shirt! They have their own agenda , and only to benefit themselves !! They did me wrong! Accused me of stealing when they are the ones stealing. The Gray Shirts. At that store. !! Schedule day off for their convenience and leave work early and lie about everything. They lied an incident that Assistant Manager got hurt and lied to Workers Comp. to the AutoZone Corporation. Falsely stating that he got hurt using the ladder but the truth was that he was climbing ghe shelves and slipped off and Store Manager covered up and lied about incident!!
I had the worst shopping experience ever at the autozone on 16520 ne 6 ave North Miami Beach Florida. I went in on June 22 to purchase car parts. The female worker that served me was so impatient, poorly trained and outright rude. I ordered $200 in parts and she asked me why was I ordering so much. Normally an employee should be happy to make the sales for the company. Instead she told me that I’m giving her too much work to do by ordering so many parts. I returned the next day to pick up more parts and she ran and hid in the back of the store. As I was standing and waiting in line, I saw her peeking from the back through the shelves. This type of employee is guaranteed to make this store go out of business.
I wanted to say Thank you to Perry and his fellow coworkers in Menomonee Falls, WI store number #1730. I needed something addressed for family in a different state and Perry went above and beyond. It meant a lot especially after what our relatives have been through the last few days elpasotimes.com/story/news/local/el-paso/2017/06/21/father-daughter-el-paso-killed-crash-way-family-vacation/416747001/
To Whom It May Concern;
I am writing to see if a plot of land in Citrus city, TX would be of interest to your company it is a prime location located across the street from a thriving O’reillys. Please forward this correspondence to the appropriate department.
Thank you for your time and consideration.
-Olivia Del Toro
Funny, Yesterday and up to 3:00am est. There were several other E-mails other than mine about the St.Jude Golf Tournament tickets & parking plag. But it seems they have all been taken down. I called today and AutoZone offered me $20.00 for my Tickets to a once in a lifetime event I was going to spend with my Nephew. But it seems AutoZone Don’t care much for their customers. The St. Jude tournament is a classic and set on the beautiful bluegrass of Tenn. Which the area my family visit all the Time. But it seems you have to be “SELECT” Winner to get “SELECT WINNER”. And for AutoZone to offer $20.00 which would not pay for the parking at the Tourament. AutoZone $20.00 for customers that have spend more than that over the years is one thing but to now know I’m not a “SELECT CUSTOMER” seems to DROP you as a “SELECT COMPANY” to place an ad in a few local papers on How you “SELECT YOUR WINNERS” people should know how AUTOZONE handles & respects Customers that are not “SELECT”! guess Just not good enough to be SELECT to seen at a Once and a Life Time event. It’s like going to the “MASTERS Golf Tournament” which I was good enough to go onto their course. It too is a Once in a Lifetime event.
They don’t care about their employees either. You get fired when you become pregnant and can’t keep up instead of being put on lighter work in a warehouse. I HATE that I ever worked for this company! I wasted 3 years of my life for these a**holes!
Please,please, please. My fellow Americans. Autozone is a worse place to buy your auto parts. Why ? They are more expensive than Advanced Auto or O’Reilly or hundreds of online parts store. Autozone uses marketing tactics,illegal approach, fine print misguiding, tricking you with promotion and coupons which they don’t honor and does not work. No one is responsible to help from local store to regional office to corporate office. Autozone is a bad customer service example in auto-parts industry.
Don’t help their business by paying more for your parts helping corporate profit rise making their stock price go up. Stand united and save your hard earn money.
I just walked out of your store on Jonestown Road in Harrisburg, PA where we were just helped by the friendliest, most helpful, most professional sales person I’ve encountered at an auto parts store in a very long time.
I’m struggling with some issues and was at another auto parts store in Enola yesterday where the salesperson just refused to be of assistance. I was looking for a specific tool, he just said we don’t carry it. I was putting a PCM back on my Jeep and I lost one of the bolts, I needed a replacement, he said we don’t carry them. I’m a girl by the way, I don’t know a whole lot about cars but I’m recently single and am on a serious budget. My ex husband was a mechanic. I no longer have that luxury so I’m on my own and sometimes rely on the assistance of someone who has a little knowledge in this area. I learn how to work on cars reading forums, the Haynes manual, and Youtube videos. So I’m winging it here! I actually had a coupon and he wouldn’t even help me redeem it, just to save a couple bucks.
So today, I met Christian at the Auto Zone. He showed me everything I was looking for yesterday; helped me find the right battery terminals, told me how to install them, even showed me which ones were easier to put on! He helped me find the right tool, that I no longer needed today but if this all doesn’t work I will another day, and helped me find the right fuses. Everything I asked for, he was more than happy to assist with finding the answers for. I’m very grateful for that.
Christian was stellar! He really is an asset to your company and I’ll do my best not to visit another Advance Auto unless I have to.
Thank you Christian for standing out in an abyss of customer service representative who have somehow lost the service aspect. Please keep doing what you’re doing because you truly make a difference!!!
I truly think Christian needs to me acknowledged in his work ethics and professionalism. I’m a person who likes to focus more on positivity and would rather take the time to acknowledge the good rather than bad experiences. It’s not often you find what I found today at three Auto Zone.
Thank you for hearing my story. Thank you for the experience today.
Enjoy your day!
Message:
Dear bill rhodes i have been employed by autozone for 13 years i was a 3rd shift manager that did stocking and hub in the begining of my career i had my management position taken away from me then fired for having to many dr appts when my wife was pregnant on district manager knew how good of an employee i was and realized they wrongfully fired me he rehired me within 6 months of my termination they said they would reinstate my pay and vacation settings and the guy dave stromeyer got fired for unknown reasons mr Valley never renstated my pay i took a 2 dollar pay cut and lost my vacation 2 weeks a year that i was supposed to recieve well i let that stuff go cause i love the company and now i ask for specific time off on sunday for church services cause im part of the priesthood and Tuesdays for boy scouts cause i am a assistant scout leader im not asking for those days off just the time to take my wife and 5 kids to church and scouts i wanted to let all this go and get a new job but i figured maybe i should reach out to you to see what you think i have always loved autozone and helping the customers it make me feel accomplished at the end of the day when i see the customers smile and thank us thank you for your time mark schneider store# 1792
I am a current emoployee at autozone distribution center in Zanesville Ohio. This place is a complete joke and has to be the worst job I have ever worked in my life. From the joke of a rate system to all the relationships and favoritism I’m over it all. Autozone where customers are first and employees are last. I’ve been here 11 months and I’ve seen the safety manager Andy Godfrey on the floor twice. If you get hurt on the job you get a serious write up even if it’s someone else’s doing so majority of the time no one ever reports their injuries because you’re to scared to lose your job. Every single thing u do in there is unsafe. Rotors are stored on the top level M. Makes no sense. Then u got a 300+ grown man working the desk while the smallest woman sling rotors and brake pads all day. The people who can’t even make rate get put in FOB (off rate unloading trailers) while the people busting their ass all damn day struggle to make rate exhausted. You got another man who is in a realtionship with the RL runner and works the desk as well. He makes sure his girlfriend gets all the great POs her rate is always at least 100…. You got a first shifter who gets 120+ every week only because she gets to pick her job of the day. And I thought being trained in equipment was a requirement? Well there are people who are still in the Mezz and we’re hired before me still not trained…. this job is a complete joke. Horrible company to work for I can name at least 3 couples all whom live together and all whom work my same inbound shift. What a sad sad depressing place to work…. currently looking elsewhere for employment so I can leave that place after my vacation time.
Yes!! Get out now! O wasted 3 years of my life in the Lavonia GA dc and its so damn bad! They aren’t fair at all!!
i purchase an injection pump from the autozone location in sw 40st and 66 av in miami florida the pump was the wrong pump for my vehicle, i return the pump and the store have made me come back 5 times and they never have sufficient funds to refund me for the pump because i paid with a debit card, what kind of company is this? am still waiting for a refund.
My husband called store in Urbandale Iowa to order some parts and my card got charged 2 times for 140.96. They ran it thru a 3rd time and it got declined for insufficient funds. I called them about it and they told me if I brought a paper from my bank showing it had went thru more than once they would fix it. Well I went and sit down with my bank and they showed me it went thru twice. They even printed me off a paper showing it went thru my account. They still refuse to refund it. I went in to get my parts and they wasn’t gonna give them to me. I told them I was either leaven with the parts or my 280 dollars. There was a manager there and he told the guy waiting on me to just take down the part ID #. But still couldn’t refund my other 140.96 My husband ordered the parts Wednesday and I still haven’t got any answers about my money. This has been the worse experience I have ever had. I have ordered from advance auto part and have never been treated this bad. I work in retail at Kohls and I always work with my customers and fix it . Don’t make them wait for days to get their money back. Some people can just through money away but I cant I have 6 kids to take care of. Just wish I could get my money back I need. It was their mistake why should I have to pay by having to wait on my money..
Hello! People I went to AutoZone store (4830) in Orlando Florida on Sunday March 27,2017 to change a timing belt kit that it was under warranty on my commercial account. I walk in I speak with one of the manager at front about my warranty we went to the back and he didn’t know how to do the warranty process I told him how to do it because I been byuing for long time in AutoZone so everytime I go there I am always watching all the process. Next day I went to the store to buy a plastic coupling and the commercial manager told you can’t be here no more because what you did yesterday I told him I didn’t do anything bad I just help one of your employees because he didn’t know how your system work and I don’t work here and I do because am always watching he said no yoy have to leave the store because my District Manager (Dennis Mojica) he don’t want you in this store no more. What a peace of XXXXX are this people’s you spent money but the don’t have knowledge people to help you……
I Sent e-mails to Mr. Dennis Mojica and Mr. Ryan Renteria of the Central Florida District for Auto Zone regarding poorly manufactured parts I purchased from Auto Zone locations in Homestead Florida.
Mr. Renteria asked that I send him pictures of the part(s) that had failed 4 days after they were installed by my ASE CERTIFIED mechanic. My last e-mails went out to them on Sunday, March 26, 2017.
To date, NEITHER Mr. Renteria OR Mr. Mojica have responded to my e-mails regarding compensation for the failed parts or the time/money spent to have the car towed, the parts replaced or the fact that the part(s) were poorly manufactured.
I think there is an attempt to cover up this incident and the fact that the CV AXLE (Duralast) was defective, on the part of Mr, Renteria and those working for Auto Zone in Florida. The original complaint was received by Mr. Dennis Mojica regarding store # 4838 on March 23, 2017 @ 6:56 am.
I would like an answer to what is transpiring with my complain and request(s), WHY Mr. Renteria has not responded and WHY this incident seems to have been swept under the rug by either Mr. Renteria and/or Auto Zone.
Hello my name is Benito Garcia,
I worked for autozone (location 2690 Story Rd, San Jose, CA 95122) and i have not recevied my W2 to do my taxes. I no longer work there as of early this year. If you please email me a copy or fax to 201-256-XXXXX please let me know if this is possible.
Name: Benito M Garcia
02/10/1957
sorry did not know any other way to get of hold of this doXXXXent
Thank you
Benny
they don’t change wiper blades in the rain or if it is snowing only when it’s hot that’s real funny if you go to the Lego store in Maryland they don’t change wiper blades in the snow that’s my experience on on Tuesday March 14th had to make a big fuss and one of the guys changed I just thought it was funny that because Maryland is a cold State and it do snow in Maryland we don’t live in Florida when you b like snow am not going outside
As a former employee I want to let people from home office know that employees have the right to take vacations if they have the time. i acXXXXulate 80 hrs and they never approved my vacations… I request different dates and times during the year and vacations were never approved.. I talked to Human resources and they said that I was going to loose 40 hrs because you can rollover just a certain amount. the excuses were always not enough personnel or I cant approve that the district manager is on vacations or he just haven’t had a chance to approve or denied dates that I requested more than 2 months. This is so unfair.
Went to the Prince Frederick Store and the experience was awful. Seemed like all the workers were doing nothing and were trying to avoid helping me. Very unprofessional. I had one helpful individual named Nick guide me in the right direction but if it weren’t for him I would of just left right then. These employees need to be disciplined and need to know how to act in the correct manner instead of being lazy……it’s called work for a reason.
I had a super great experience at a Autozone in Gilbert Arizona. Store # 2731 to be exact. An associate named Daniel Belanger assisted me with my car that was constantly stalling. I had taking my car too previous mechanic’s shops with no luck only for it to be consistantly mis-diagnosed with a major expense involved.
Daniel went over and beyond to assist in diagnosing and repairing my car! It was a simple fix, idle sensor / ac evap for a total $100..
I was thrilled!!!
The management their is outstanding! They are kind friendly and egor too help try and resolve your car problems effectively.
I would recommend anyone with car needs to go to Autozone especially the one in Gilbert Arizona Store # 2731.
Just want to give a Huge shout out too Daniel Belanger and Mike Ritter for your superior customer service!!!
Thank you so much!
Auto zone in Ada Oklahoma is terrible . I needed a power steering pump for my 2003 Pontiac Grand Prix SE 3.1 liter engine. I tried to get the part in my home town because it had a warranty but that store was out but could order one. So I called the Ada store because I had to go there to take my daughter back to college. When I called I told the male on the phone what I needed make and model and engine size of my car. I also told him it was a warranty on the part. He told me yes we have the part bring the core, receipt and we can exchange it straight across. Why when I get to the Ada store the guy pulls up the part and then tells me after driving 45 minutes to pick up the part that I can’t exchange it because his sell person forgot to ask me if the part I was exchanging had the reservoir. I remember a time when the customer was right. The guys that work in that store was rude and until professional. He admitted he messed up but was unwilling to exchange the part I so badly needed to fix my car. if that’s not bad enough the man that fixes my car will be gone out of town all week. Because I work in home health I won’t be able to go to work this week. I feel like because the sell guy didn’t get all the information from me being female not knowing there a difference the guy working in the Ada store when I arrived should have ate the 30 dollars cost for the reservoir and gave me the part after driving so far to get.
Worst experience ever went there last month to get a burned-out light replaced the guy that did it put it in it didn’t work he Jiggle It Around It Works and I was on my way then a week later it went out again and then came back on and then went out so I’m guessing he didn’t have it in there properly next thing I know the other lights out it’s a Suzuki that happens once a year so I went back to the AutoZone to see if they can replace the passenger one and see if the drivers one just wasn’t put in properly is why it’s going on and off the rude girl at the counter told me they did not install lights wow really what a liar she needs to be fired so I went to O’Reilly they kindly replace the burned-out one on the passenger side and the driver side Jiggle It Around got it working again I really didn’t expect him to fix that so now I’m trying to resolve what the guy at AutoZone messed up on my driver side it’s amazing the rude girl and the guy that did my life we’re back talking when I was getting another light so maybe he told her that he was stupid and he broke it and told her to tell me that they didn’t do lights what a couple of trolls
Well, they aren’t mechanics, they just sell parts. They don’t have to fix anything on your vehicle. He probably thought he was doing the right thing out of the kindness of his heart, and you are on here bashing him. He couldn’t have messed up the other side by putting a bulb in. You drive a Suzuki (first problem). Sounds like there is some sort of loose wiring. You might want to have a real mechanic look at it. Be warned though, he’ll tell you to buy a new car, because you bought a Suzuki. Also, your post is very hard to understand because you didn’t use any sort of punctuation. I shouldn’t be surprised though, because you can’t even replace a light bulb on your own.
I will never patronize AutoZone every again. I will also tell everyone I know and suggest they find another parts supplier. I had one of the most horrific experiences at the AutoZone on Natural Bridge and Harris, in St Louis MO, on 8/9/2016 at around 11:30 am. First I called to verify that a part was available. I was told that the part was available at that location and was in stock, it was not. Vivian was rude and told me that wasn’t the part I had placed on hold. While waiting for her to find the part at another location, the cashier, aged around 25 got into an argument with another customer, who was in his 70’s and actually threatened him with physical violence. Vivian had to intervene to stop the employee several times This is not only disrespectful but not the way to treat a customer. I and the other customers were horrified and could not believe what we were witnessing. AutoZone needs to fire the entire shift and hire those who are more customer service oriented.
I will never go to another autozone! I was taking care of a dying veteran friend in Minneapolis Minnesota and my 3rd brake lite went out. I am from Ohio, in Ohio our autozone guys will change simple things like that for you! The autozone at 501 W Broadway Street in Minneapolis told me they do not! I went outside took the old one off, plugged in the new one that I paid $67 for! I asked a man in parking lot if he would watch and see if it lit while I stepped on brake. It did. He then proceeded to put the 2 screws back in. I thought that was nice of him, so I gave him $5 for his trouble. He then demanded I give him $10! He was menacing and I was afraid if I didn’t give him what he wanted I would get mugged right there! I am a female. This guy is hustling customers right in front of their door! I called corporate and they told me to call the police! That store is aware of this guy hustling their customers ! Corporate and store is allowing it to happen!
Well, did you call the police? Last time I checked, autozone didn’t hire bouncers, and what the hell tail light were you replacing that cost $67?? I don’t think autozone even has a head light that costs that much. Pretty sure you’re lying.
My experience at Auto Zone was nothing a person, especially a woman, should ever have to experience when walking into a retail. An order was placed for my car parts. I was told when it would be available to be picked up. That day came and I expected to just walk in & easily pick up the parts with a max wait of 10 minutes since it was all paid for prior. I was stood in line (I was the only person). An employee just looks at me from the corner of the store pointing to me and said somewhere along the lines of “you need something”. I replied with yes and he pointed for me to walk to that corner of the store. In which I walked over and explained to him what I needed. He looked in the stock area for not even 5 minutes before handing my receipt to someone else. After that, I waited another 35minutes for them to tell me that one part wasn’t there!!!!!!!!! Before he told me it wasn’t there, he asked “And you never picked up any single parts?!” In a tone which insisted I might have already picked it up. After 40 minutes of my lunch hour wasted, they finally looked up to see who may have it.
Later that day, I went to pick up the item. In I walk & an employee immediately says “we have your parts”. After a frustrating experience, I replied with not such a nice tone “well, can I have it?” To which he LOUDLY screamed out in front of other customers in the store “Well, Look at this attitude!? CAN I HAVE IT?!” I can guarantee with 110% that if it were to be a male, this would have never occurred. It was an embarrassing and degrading experience as a woman having to be treated like that, let alone, in front of many other people.
To top it all off, we were finally working on the car and to our surprise, they ordered the WRONG PARTS!!!!!!!! I gave the employee EXACTLY my car/make/model. WRONG!
Throughout this entire experience, there wasn’t a single word of “I’m sorry this happened” or “sorry for the inconvenience”. Instead, I was met with “Yea, I know” in a tone to imply “XXXXX happens”. The only good thing I can say out of this is that after 40minutes of waiting, an employee did FINALLY say “do whatever you have to do to get it here” – Wrong Parts, of course.
This experience will certainly be shared with all of the Women in Leadership Roles Group, along with the Mothers Groups in CT.
Nobody knows what those groups are, and he treated you that way because he felt like it, not because you’re a woman. He probably just thought you were a dumb feminist
Joshua you an Autozone employee lmao stop trolling
Okay here is what happened, the lower ball joint on the driver’s side snapped off so I go to AutoZone to get the parts and the ball joint separator. They gave me the wrong one and they gave me a tirod puller instead of a ball joint separator!!! We have been trying to get the right part for two days so finally we went to O’Reilly s and hopefully we can get it back on the road now! Cause my poor husband worked on it till midnight last night and all day today. AutoZone really needs to get employees who know what they are doing.
Or your husband could learn how to fix a car. Would have been less work to get the control arms themselves. Ball joints take an hour a piece, max, with hand tools. It generally helps if you do some research and get a part #.
I am writing this in the hopes that the right person will see this and get my problem resolved. I took in my car to my local AutoZone here in Dallas to get my battery checked. Unfortunately, the young man that checked my car wasn’t familiar with removing batteries and he crossed the cables and caused a spark in my car. Bottomline: Ever since then and it’s going on three weeks, I have lost the ability to see my gas gauge, my mileage and most importantly I am driving around not knowing how many miles I am driving at. I have contacted the manager (Margaret) at the Spring Valley and Montfort store in three occasions in person and on the phone, per her instructions I needed to take my car to a shop and get an estimate which I have done. I have taken my car to the dealership not once, but twice and I was given an estimate and I hand delivered it to (Mr. Jorge Alvarez) district manager whom, I’ve dealt with for the past couple of weeks. I have talked to him numerous times and unfortunately, at the present time I have yet to get this problem resolved. It’s not their car so, they don’t care about the condion that I am driving around in. I have also contacted the regional office on three occasions and left three messages , one which they supposedly never received for (Mr. Josh Hughes) the regional manager and that is where this case stands at the moment. I have been a long time customer of AutoZone however, after the mishandling of the lack of having my car repaired, not sure if I will continue to do business with this establishment in the future. Disappointed Customer.
If you already knew how to remove a battery, why didn’t you? The have tools you can use. Maybe the guy is new and is learning? If you knew that he put the black on the positive when it should be negative why didn’t you either tell him right before he did it or do it yourself?
Hi my name is mike i just ordered a ecm from u guys for my 2000 dodge ram i just wanted to now when it comes will i have to take it to the dealership to get it preset thanks.
I felt it necessary to make a fake email account because I don’t feel comfortable at the moment sharing my information at this time.
But I have a serious complaint to make about a District Manager in my area.
I am not an employee but I am an AutoZone applicant that had met with this District manager quite recently on my third interview. I was warned about this District Manager for several reasons related to his decision making and behavior. I made it my objective to treat him with courtesy and respect, and the interview went very well albeit it was only around 4 minutes. During that time I answered a question of what I was familiar with on the job. I should not have said this for some reason, but I told him I had the chance to observe how the store functions for a short period on a night shift and that I really enjoyed it.
This was arranged with permission of the store managers and I was observing a family member who is an AutoZone employee at the time. I did not do any sort of labor that put my health in jeopardy. I also did not handle any sort of transaction during my time. I was really excited because I saw how inviting the store was. I merely observed, I watched.
The District Manager asked me several questions about it and I explained those cirXXXXstances briefly. As a result my family member, two managers, and another individual awaiting a promotion for their hard work and dedication have their positions at risk.. Involving write ups and possible termination. If I could take it all back I would. Now I don’t feel comfortable accepting a position at the store, my family member has caught a lot of frustration from his coworkers and that is directed back at home. This was a gross overreaction and an abuse of power. I don’t even know if I am able to trust AutoZone corporate individuals to look into this District Manager. The people that interviewed me and allowed me to observe are very realistic, kind, and hard working people. They do not deserve this, and they are praying this somehow blows over. I know it won’t be that simple.
This District Manager is known for having personal problems with store managers and certain shift employees and I believe that this attributed to this incident.
Please, if you could work on this issue with me and protect the rights of these employees and my possible future with the company I would appreciate it.
Thank you,
A Concerned Applicant.
Been tire to get in touch with them for 8 months no one ever got back when send a email yes I got the same error message
For about a week now, all the Autozone web sites come back with a “403 Forbidden” message. Anybody else have this problem?
Order seat cover they where the wrong ones for my truck lost my recent and they same guy that soled them to me would not take them back show him a bank recent that I bought them there and still would give me my money back
Without a receipt they can only give you a merchandise card. If he didn’t do that, then he’s not doing his job.
I went to the store in miramar to purchase two coils for my vehicle on March 26,2016. The store had only one and they said they had one at another store. They told me that they would order it and I would be able to pick it up the next day at 9:30am. I payed for both at once.
I went the next day at 11:45am and one of the clerks told me that it hadn’t arrived yet. I asked why it hadn’t been delivered yet and I was told that the driver has to deliver other products first and that they did not know why he was late. I also asked if they can contact him and was told NO and if they had any idea when my product would arrive and was also told NO. The clerk had no interest whatsoever to help me get my product. I was scheduled for a business trip for today after I put the coil in that I am now late for. I feel that the way I was treated was unacceptable and should not be experienced by anyone else. They should have a better system for delivering parts because it causes an inconvenience for a lot of customers like my self.
Most stores don’t know when their hub truck will get there. You have to think about it, this guy is delivering parts to other stores, he has to deal with traffic, accidents, weather conditions, and even in some states talking on the phone and driving is illegal. So, the employees were slightly correct on telling you no, we can’t call him and no we don’t know where he is at. They should’ve told you ” unfortunately, we are unable to contact our hub driver, but I can ask for your name and when your part comes in I can give you a call. That way you’re not waisting any time or gas coming down here.”
My boyfriend and I are are very displeased, to say the least, with the Cynthiana, KY AutoZone store staff. We were getting parts for a Honda we bought for me to drive to and from school. Previously we bought a muffler for the Honda, of which they ordered the wrong part because apparently they didn’t know that Honda parts are different from some other cars. The manager did make right on it. We later ordered other parts for the car, of which they didn’t learn from the previous time to check the measurements, these parts were also wrong. Surely to goodness we are not the only two in this town who own a Honda as the sales staff should know measurements for foreign cars are different, but I digress. The car was sitting at Chuck’s Garage in Cynthiana and they needed the parts to work on it. The lady at Chuck’s Garage called and spoke to Steve, who she says he was very rude with her and proceeded to argue with her that the parts were right even though you could tell they weren’t from clearly looking at the AutoZone parts and the parts that came off the car. Steve also told her that she could not exchange the parts, that my boyfriend, who bought them, would have to exchange them. So, my boyfriend, who works 2/3rd shift, 14 hour days/6 days a week who had just gotten to bed had to pick the parts up from Chuck’s, go back to AutoZone, get the right parts, of which they didn’t have on hand by the way, and go back to Chuck’s. Chuck who needed the parts picked them up from O’ Reilly’s that had just opened in Cynthiana not to long ago. My boyfriend and I took the parts back to AutoZone, we spoke to Steve, who he says he was not rude with her at all was just telling her that what she had was the right parts, even though visually and clearly she didn’t. The store manager who helped us was nice at first, said he didn’t have the parts in stock but he could order them was under the assumption we were still willing to do business. My boyfriend said Chuck’s had the parts they needed already he just needed a refund. The store manager demeanor changed. He said there’s no telling where the parts are coming from, the quality of the parts, and the quality that Chuck’c does for that matter. Of which he didn’t know the parts came from O’Reilly’s. Meanwhile, while this was going on, we over heard a staff member, who had helped us out on the last mess up, say under his breath that, sometimes you just can’t help anybody. The store manger continued to degrade Chuck, a man and a business that has been in this town for 48 years! Not a lot of mechanics and garages can say that! As we were leaving, the store manger had said you all come back and see us now, I said as we walked out the door, no chance of that. Your employees maybe need to show a little respect for someone who has managed to stay in business for so long in a field that has a bad rap of ripping people off and not being trustworthy, and respect the quality of work he does. Your employees also need to show a little more of a respectful work ethic of not speaking under their breath while your customers are in their presence. If they have something bad to say about a customer, say it after they leave, because I am telling you nothing pisses me off more than a staff member who will display that kind of behavior. If you have something to say about a customer, in the presence of a customer, you need to be brave enough to say it to their face. It really made my boyfriend and I livid to hear your staff belittle another business in town, who if you think about it, the businesses go hand in hand. If there was any animosity towards my boyfriend and I for the parts coming from somewhere else other than AutoZone, than that also needed to be expressed after we leave, and not while we (the customers) are standing right there, basically trying to put some doubt in our mind about getting parts from somewhere other than AutoZone, and doubt about the quality of work that will be done, when we have taken several vehicles over the years to Chuck’s Garage. My boyfriend and I will no longer be returning to AutoZone. Why return to a store that cannot get the parts right, and that displays that kind of behavior and disrespect to the customers. We will be taking our business to O’Reilly’s as well as KOI. And if your staff is not careful, many others in this small town will follow suit, especially having somewhere else to go. AutoZone corporate really needs to get their employees in line and teach them work ethics, as well as knowing what they are talking about when it comes to what they are selling. Judging by the sad reviews here I am surprised you are still in business.
Hi. I was wondering when we were going to get a AutoZone in Fowlerville ; Michigan. The town has really grown and we sure could use a AutoZone in town instead of having to run to Howell Mi.
I have been going to the store on 775 NW 119 St North Miami, Fl
Autozone# 1245 for the past 18 years. I noticed some people just got hired there. I went there to return an item that was defected and exchange as well. The cashier was not friendly at all, and he did not allow me to ask him any question regarding some items wanted to purchase. His name is Peter J.
I called to place a battery order on hold @plank & choctow Baton Rouge, La. When my husband arrived the fat clerk was too busy flirting and trying to get d*ck from him to notice she had given him the wrong battery. The other female who was a manager was frustrated and just kept walking off from everyone with a line out of this world stating she was ready to go home. Maybe you all need to try hiring people that WANT TO WORK and who also pay attention to detail. Once my husband got home and realized it was wrong i called to speak with the manager. Hold time was about 7 minutes. Once i tried to give vin# for correct battery she interupted me and placed me back on hold. After about a 3 minute wait a man came to the line and stated that the fat hot in the pants clerk had given the wrong battery. Every time i use this location i have to come back at least once to swap out a INCORRECT PART. GET YOUR SLUTTY EMPLOYEES TOGETHER. SHEESH! If they were not so focused on trying to suck a d*ck then maybe they can get parts correct with a better wait time. This took place 3/5/16 @approximately 5:10pm. Thanks for making us waste time and gas like usually. Autozone’s customer service SUCKS A**.
Almost every time I go to autozone is a bad experience and if you try to call ahead of time they almost never pick up the phone so I try to come in and get my business done there but when I have to go check an engine light for me is always busy even though the only have a few customers so I don’t really care about buying the stuff there is like they don’t want my business the phone number s 3495
My son worked for Autozone and really liked his job until he was transferred to the Chersterfield , Mi store. There he was belittled by the manager Cory continually. Cory is constantly on his personal cell phone during work hours buying & selling AUTOPARTS off eBay !!! My son did not have respect for a manager that wasn’t doing his job . The District manager knows what is going on and chooses to turn his back . I will NEVER purchase or recommend autozone to anyone who treats there employees like trash
I’m sorry I did not mean the district manager. Ment higher up manager. Just could not remember the correct name
I’ve seem to be having issues with this company they can have 5 employees working and still have to wait over a half hour to get service even tho I was the only person in the store and after I asked someone for help they would call someone else and that person would call someone else they just keep passing the buck until I finally left the store a little later my car broke down and I and my family had to walk home and find a tow truck this could have been avoided if the employees actually did their job
Jay I have has many good experiences at autozone. FIRST it’s a person’s responsibility a adult to do maintenance on there own person ell vehicle . Not blame it on any body else . Take responsibility for own actions. Ever think the car broke down because you didn’t take care of it in first place. So not to be rude , but why did your car mechanically break down. Yes some people work harder than others in this world. That’s just sucks..what is the five employees job you speak off ?
Hi,
I just wanted to post here because i can’t get in contact with any one any other way. The employees at Autozone on 180 w duncannon phila, pa 19120 have no kind of manners. I been flipped off by the manager literally when i approached him he said i didnt look like i was buying so he didnt want to waste his time. I have been cursed out several times by red shirts at this store. Also their drivers are unsafe. I have photos of one driver taking selfies while driving. Also the manager in the back of the store is rude. He tried to sell me Herbalife when i asked him to just worry about my parts he got upset and we began to argue back and fourth. He then said i should leave the store because he wouldn’t service me. I didnt know autozone advertised for herbalife and only speak to those who have dollars hanging off of their face.
I even contacted the district manager and he was no help he also had a smug attitude. Corporate please do something otherwise i will have to go to authorities with this maybe even fox news.
I sent a letter to the CEO Mr. Rhodes a couple of months ago regarding a clutch failure.
A regional representative contacted me soon after and said they were going to take care of it. I haven’t herd from them since. I wrote the CEO once, what makes them think I won’t send another with a legal notice of litigation? This problem will not go away if you ignore it. I can promise you this. Mike
I bought a u-joint from your auto zone store in Dayton Ohio about a year and a half ago. The part has a lifetime warranty on it, but a warranty doesn’t do any good when the part is defected to the point that you have a part to return. Then on top of the fact that I was sold a defected part, the defected part cost me $2000 in repairs to my transmission. I don’t feel that it’s right that I have to pay for damages because your company is selling bad parts. I am currently looking into legal advice on this matter. I am a disabled mother that don’t have money to throw away. I feel like your company should try to resolve this matter and foot the bill for my repairs to my truck
Hello,
I just wanted to let HQ know about the behavior of a manager at the Vermont Ave store in downtown Los Angeles, near USC. What this manager, Marcos Solis, did is unbelievable and even though it’s been a month since the indecent, it’s still on my mind.
Long story short; the night before my morning commute, I had to deposit a dollar into the ATM so my $19 became $20 and I could withdraw it for gas money. On the way to work my water pump went out and after I limped my truck to the closest Autozone ,thanks to the Waze App, I remembered that I had a lifetime warranty on the water pump. To say I was relieved would be an understatement of epic proportions since I was flat broke and had no roadside assistance. I pulled the failed part off and exchanged it without issue but I needed silicone. I asked the counter clerk if there was any silicone he could share or donate. Maybe a tube had been returned, or maybe a loaner, I asked. The parts clerk literally laughed in my face. Laughed hard, too, saying ‘we don’t loan out silicone’ and continued his near hysterical and degrading laughter.
Unaffected by the immature treatment, I asked for a manager to once again ask for help. As Mr. Solis was listening to my story and plea for help, he noticed my rewards card on the counter, so he picked it up and scanned it. He no doubt saw my long history of purchases and without even a hint of disdain in his voice, he simply said, I’ll spot you, and he gave me a tube of silicone.
I thanked him and left quickly because the amount of liquid in my eyes was increasing rapidly, as it is now as I type this. That one gesture meant so much, took so much stress off my shoulders by not having to walk from auto shop to auto shop begging for gasket sealant, and helped me get to work where I was able to get two hours on the clock.
Ultimately, I could’ve lost my job if I hadn’t made it to work during my shift.
That level of customer service is rare in this jaded town. Extremely rare.
Billy
Wonderful comment Billy! I have had a similar experience at our local AutoZone! Things will turn around for you my friend! Stay the Course.
I bought two hub bearings one year ago I had agrindiñg noise no body could guess what the problem was .I had replace one bearing while it was less then a year old on driver side I still had a grinding sound iwent one line and order a hub bearing it took care of my problem. In other words the bearings was bad when the we’re put in. Iam not rich please sell a better parts
I have been a Autozone customer for over 20yrs ! I’m a Auto Tech i spend over $14,000 dollars in that store every year ! I will no longer spend 1 cent in any of their stores ever again ! I have been called a Monkey a liar and now pretty much a Bum by 2 counter employees ! Even other employees complain about these employees !
You raised your oil prices when gas went up so why am I still paying over 5 bucks for a quart of oil when gas is under two dollars a gallon ????
WTF order a warranty replacement idler arm Wednesday night and Friday night still not at store what’s the deal with that??
Good afternoon,The Auto zones in DC namely The H St and Rhode Island Ave locations are horrible with customer service and constantly putting potential customers on hold for hours…. This is not a one time thing they consistently do it. Something needs to be done about that.
I live in St Louis, MO and frequent the Autozone on St. Charles Rock Rd in Breckenridge, MO 63114. I do a lot of business there, but last, I week needed a master cylinder for my 81 Chevy Monte Carlo, the guy said they didn’t have it in stock, but the Halls Ferry Store had the part, I drove down there they had one left, the guy pulled the part, and the master cylinder was in the box, minus the reservoir, that came with the part. My guess is someone returned it, only needing the reservoir. I drove all that way only to have to get it at another parts store. The only way I could get the part was to order it. A waste of time and a waste of gas. they need to check the returned parts, to make sure all the parts are in the box. Another thing while I was at the Halls Ferry store, people going in and out stealing stuff, as the thief detector at the door was constantly going off. Do your managers at that store just let people come in and out, and just steal what they need ? This is terrible, somebody needs to get a security guard and run these thieves down, no wonder the prices keep going up, as people just rob the store.
I’m at an auto zone 10020 albemarle road. After processing a warranty return for my brake pads he ask how I paid because it will go back to that card, I advised I didn’t have the card and he said nothing he can do already put back to card. I find this to be absolutely unbelievable that a big company like auto zone doesn’t have an option to refund debit cards via cash or at least place funds on a gift card but to just say oh well nothing I can do is unfair. Seems you can only pay in cash if your looking for a refund because if you no longer have the card you used you will not receive your refund from an item that is under warranty!! Feeling super ripped off!!
Wow
I worked for autozone before the only way you couldnt get cash back is if you paid with a credit card, check or used your debit as credit. so if you used it as debit as credit it will issue it to your bank. if pinned their system doesnt even give you the option as the cashier to put it back on the card
trying to reach anyone @ corporate that can resolve customer service issues… have been a customer of my local Auto Zone, Oakdale Rd here in Modesto. prior manager received a promotion creating a manager vacancy, here is the issue, the young man that has filled the position does not seam to understand customer service… he will sit in the back, refuses to help service counter customers & if he has assigned other employees to stock shelf’s he will not allow anyone to help counter customers… meanwhile customers have been 10 & 12 deep waiting for help. Calling the regional manager is of no help, store manager indicates he is personal friends of the regional manager… walking out & doing business @ another store does not resolve the Auto Zone problem. It is my hope someone can help resolve this daily customer service issue.
Hi autozone headquarters the autozone on harrisburg pike in columbus ohio their bathroom is public its where the back where the employees are but its public.
Purchase a set of brakes for A Chevy pick up about a year ago. .I never used them still brand new in the box .My question is if its possible to get a refund for them and I misplaced my receipt. I don’t have the truck any more. So I’m kinda stuck with the brakes and I don’t have any use for them. ?
Autozone commercial is a joke they run it like a playground nobody cares and pas the buck to someone else what a bunch of goonies !
I agree some1 needs to open up another store but better and put them out of business
This is just a quick note to tell you all what a great job your folks here in Lakewood, Ohio are doing. I needed some help with my car and they went above and beyond to help me. When I told my friend who lives across the street from that store she replied that they were always super helpful over there. So I just thought that corporate should know what a great job they are doing. Thank you.
Hi Autozone inc this is Griffin Anthony Glaze I want to let you know that auto zone needs to remodel their bathroom on Harrisburg pike Columbus Ohio with hand dryers bye bye paper towels?
I recently placed my first online order with the app y’all have. I filled everything out, entered 2 promo codes and it showed they were accepted, at checkout I had a lower price, paid with my PayPal account, and then got an email of a higher price. After speaking to customer service which was no help, or couldn’t help, they told me only one promo code is accepted, I asked to of course then enter me the 20% off one and they again said they couldn’t. I am stuck with what was taken first, my only option is to return everything at local store an then redo which I will not waste anymore of my time. I have been a loyal customer for 20 years but as of today I will not shop with you anymore. As soon as this order comes in I will be returning everything with my rewards card to my local store. I seriously hope management gets a system in place so customer service can provide what they are there for,
Stephen Naas
Sent from Yahoo Mail on Android
Hello I live in San Antonio.tx. I go to your at least twice a day for parts I tinted a couple of store and I even make a custom box to show your Kenwood product but one district manager ( Joe Lopez ) is saying to some employees that he doesn’t like me but I’m buying parts that I need for that day it’s not fault he’s get old and having to deal with stores problems but he said he’s was going band me from the store , but I know there no there sign saying Joe auto parts. Then he’s saying to employees that if I’m in the store he’s going to write then up for me parts is that a power trip I hear. Well If he band me from the store I will going to the local news with it and to see what else they can help me out with maybe. Talk to a lawyer all I ask is to .remove from position and make he a parts drivers that way he doesn’t deal with public. I am a small owner and if my workers would day that i would fire them but he’s ur problem. I will be waiting for your reply. The store is on Gillette Southside of San Antonio
Dear AutoZone,
Please allow me to introduce myself, I am Muliagatele Mark Paul, Managing Director of Gold Star Co Ltd of Apia, Samoa. Our family company (owned & operated) was incorporated in 1928 and amongst other interests operate Gold Star Auto Parts & Accessories, Samoa.
Gold Star Co. Ltd is working towards improving its products and services offerings in the automotive aftermarket to meet the quickly evolving changes and demands in the Samoan market. Even after almost 90 years we are acutely aware that change is constant and that we have to do more than keep up if we want to remain and be leaders in the automotive parts & accessories business in Samoa. We are keen to realize a commitment to establish as quickly as possible a next gen auto parts store.
Samoa is a small island nation in the South Pacific but the market dynamics are the same as in the significantly larger markets. The big point of difference however is that our market is small by your standards and is very price conscious given our low GDP per capita of approximately USD$4,212.36 for a population of 180,000.
We have been sourcing our inventory directly/indirectly from manufacturers in the USA, New Zealand, Australia, Japan, China and others but supply logistics and order processing/delivery lead-times from these multiple sources is always a challenge. To enable us to manage this process better and meet the changes and demands of our market, it is crucial and urgent that we seek a business partnership arrangement with a reputable company like AutoZone……“the leading retailer and a leading distributor of automotive replacement parts and accessories in the US”.
Recently a family friend & competitor who is the owner/operator of Samoa Spare Parts approached and were offered the Carquest brand for Samoa (formerly Western Samoa) through an affiliation with Carquest San Diego (Hawthorne Power Systems). Carquest have established affiliations outside of the mainland USA, in Guam, Saipan and American Samoa (a US Trust Territory) through Hawthorne Cat (Hawthorne Power Systems) and have decided to carry this model through to Samoa.
In light of this, it is critical to our business and its growth, to find and enter into a business relationship with a leader in the US Auto Parts retail industry. I believe that AutoZone is the leader from whom we can source and consolidate our supplies out of the US West Coast. This will enable us to benefit from the economies of scale that would come with such an affiliation. AutoZone, who are “committed to providing the best parts, prices and customer service in the automotive aftermarket industry”, is an exciting prospective partner we wish for.
We would look to AutoZone as the primary source of most products and for assistance in planning, shop layout & fit and with the implementation of strategies to present and promote AutoZone & Gold Star actively in our marketplace with a Next Gen store.
Since the road rules changed here in 2009 with the switch from left hand drive to right hand drive vehicles, the number of vehicles being imported into Samoa has increased exponentially for both new and Japanese Used Models. Obviously, the supporting industries have also grown as a result. In the current conditions, we know that Gold Star can do so much more in the growing and competitive auto parts aftermarket. While we now have RH drive vehicles in the majority, most parts are interchangeable with those of LH drives. OEM and Brand part numbers can now be readily crossed and any that cannot be sourced from the USA we would continue to buy from current suppliers. I estimate that initially 60-70 percent of our inventory could be sourced AutoZone.
I am sincerely hopeful that AutoZone will give serious consideration to what I am proposing and I am confident a relationship will result in mutual benefit and satisfaction and give the AutoZone brand access and presence in our market and the South Pacific.
Sincerely
Mark
PS: To whomever in AutoZone that receives this email, please forward on to management concerned with distribution and export.
people think the autozone stores employees are bad…try working at a dc..i work for the zanesville dc and the visors are the worse..they spend more time playing on there cell phones rather then make people work…this danm dc won the dc of the yr award but i have no idea how…guess its time to start looking for other work
I recently applied at one of your locations at 505 N. Oak Pearsall,Tx. I got a call from them and the manager sounded pleased that I spoke spanish fluently. Well when he realized that my son was working there he told me he would have to check with his colegue about it and would call me right back. I thought I had a chance since he did not call back. Well I went in to find out the statice, he told me No. Just cause my son worked there. Come on if this was going to be the problem, why doesn’t it state on the application if you are related to someone working for Autozone that you would not be consider for the postion??!! He wouldn’t even consider on a split scheduale. Come on,in this small town everyone is related to each other one way or another. But I hope, that for my son this comment will not affect him at work.
Had a horrible experience in this shop. The so-called “store manager” that was on duty today,Lance Boyd, denied my refund ($55 headlights) on the grounds that the item was used. Yes the pack was open, but the headlights inside were still mint. He calls himself trying to point out to me some dust on the bulb to indicate it was opened.Called regional support to get the refund pushed through but to no avail. I think he knew he was wasting his time with me because he laughed in my face once he got back to the register to tell me how I wouldn’t be getting my money back, even though I purchased the item less than twelve hours ago. It is absolutely ridiculous that a multinational corporation such as Autozone, which is built on the loyalty of it’s customers, would refuse to refund an item to the very consumer that has helped it to grow from the ground up. With all the money these people make daily,one would think that the manager of all people would at the least make an effort to provide good customer service, or even at the very very least provide a credit of some sort to make up for my own mistake in purchasing the wrong product, but shopping at the this joke of an establishment to begin with. I have returned other items at this Autozone and different ones in the past. Let’s see just how long they keep customers treating them this way. And Tammy Hamilton, as the DISTRICT MANAGER of this establishment should be ashamed at the type of buffoons she employs in her operations. Lance seems like the type of guy who was only promoted because he refused to quit and move on to better work. Guess some people just feel good disrespecting those that are directly responsible for putting money into their paychecks. Shame on autozone
Hello, I am a former employee at autozone in Thornton, Co. The job didn’t work out for me due to personal issues concerning my family. I worked 3 days total. You are supposed to get paid training from attending the orientation on 84th ave and Huron st. I have never received payment for 8 hour orientation. I have repeatedly called my old store manager and corporate. Corporate tell me to contact my store Manger and my store manager tells me to contact corporate. I am sick of this cat mouse game. I just wanted my pay for orientation and it has been very difficult to get a response on when they can compensate me. Autozone is not a good place to work considering they don’t bother to pay their employees correctly.
I have always shopped at autozone . But my experience yesterday morning 10/13/2015 brought me to almost tears. Went to this location at Chimney rock by hilcroft to return a freon I don’t need. There was two gentle men in front of me as they left is my turn. I met this guy Jonny pickens and explained to him the reason I’m returning the freon. I have my recipe on me, he did not ask for it instead, he said to me well, but I did not observed you walk in with any thing on your hand. Evidently, I must have stolen the the freon. Boy, I said excuse me can you repeat that and he did. I said you just accused me of stealing from your store just now and he was starring at me. I said how can I steal it if I have my recipe on me. At that point I showed him my recipe and he proceeded to refunding me . But I objected but one gentle who was very shocked at what he said to me volunteers to refund me my money. Before I left, I requested for phone numbers of his bosses and he gave me a number to this sarcastically guy called Stepleton . I put a call through to their head office and filled a complain , but no feed back or return phone call yet. Tells you how they care bout their costumer. I’m still waiting for any phone call. If they do or don’t, I’ll come back here and post it
Im extremely upset and completely dissatisfied with autozones customer service. I went to the autozone located on 2277 alum rock ave san jose ca and took a Duralast battery to be recharged. I left it at 11 am and was informed to pick it up in an hour, I wasn’t able to pick it up at that time and picked it up at 7 pm. I took the battery and put it in the car and guess what? Yes, it was TOTALLY DEAD ( they told me the battery was good when I picked it up) Obviously they didnt charge the battery, I was able to jump start it with a portable charger. I called the store and asked for a manager, Angel put me on hold, and the manager never answered. I hung up and called again, finally Juan (the manager) answered. I explained to him what had happened, and his answer was ” the battery probably didnt hold the charge” He didnt help me at all, didnt offer an apology or even a solution for my problem. It would have been courteous of him as a manager to say “im sorry for what just happened, bring the battery back i will make sure the battery is fully charged” However I received a shrug on the shoulder. Do they really have proper training on how to treat their costumers? It is obvious autozone employees can care less about their customers.
Dear Sir/ Mam,
I have recently applied for your company, I was informed I did not meet the criteria, or expectations you seek in employment. I have been at my current job for almost 20 years, I am just looking for a part-time job, my question to you is I was informed by your current manager, in Newton, Ks.67114, that I did not pass your assessment test. Have not ever been through a process like this, and was told I was not up to par, for an interview. My question to you , is what are your expectations for an applicant. Please, let me know for a lesson learned for my future applications.
Sincerely, A.R.Whillock
Newton, Ks.67114
I will NEVER shop at an AutoZone again. The return policy is completely terrible. I purchased a part with a debit card that I no longer have and they returned my money to that card. When I told them this the answer I got was there’s nothing we can do about that and didn’t even offer another solution to my problem. Horrible customer service. The lady who took care of me acted like she’s too good to be working there and her facial expression when I walked through door made me want to turn around and leave. I’ll never shop at autozone again.
On Saturday September 26th 2015 i went to the store #6616 located in Yabucoa P.R because i have to do a change of air bag suspension to regular coils springs to my 2000 Ford Expedition i bought a hydraulic jack combo.The part number for this product is T82453 and the store have that in special that day for $44.99 plus tax that i found is a good deal. I went to my home to start my small project and as soon i start lifting my car the back wheels of the jack bended the screws and for the safety of my kid and i take out the jack out and put back in the box and returned to the store. The first think in the store was a employee with red shirt start arguing with me that is not the correct jack for that truck and i already tell him i am doing a simple job with raise the car one side at the time and that function do not affect because the jack is for raise 2 1/4 Ton and that is enough just for lifting one side of the car. My other concern was the lady with gray shirt that i think is some kind of “manager” tell me right away the only think i can do for you is change the jack because you already used i my answer is i think I bought this is for used if not I don’t buy nothing but i just ask for my money back because i do not feel safety with that jack and she tell me she can’t do that because she’s not allowed to do that the only thing she can do is give a card with money and I refuse that because I don’t need nothing more and the other thing is call the main warehouse to give me another but I don’t want the jack because I don’t feel safe with this article.
I Just write this because i feel no secured with something i do not used and the people that work specially in that store need a little bit of training on how found a better way to manage customer when the people return stuff to the store and do not start arguing with the customer i just live about 5 minutes from that store and i tell right now i never put a foot on that store again only for tomorrow to pick my new jack and as soon i receive i go put on ebay to sell it
Anything else to say
Roberto Ortiz
787-236-****
I would like to say that the two clowns working at the AutoZone in University Place, WA near 27th and Bridgeport are complete idiots and don’t belong in the automotive field at any capacity at all. I went in yesterday at about 130 to get a quart of oil, a transaction that requires nothing but me grabbing the quart of oil and paying. That’s why I hate this autozone. Rude, pushy idiots. I was getting close to socking the old guy with the beard in the face after he got aggressive with me when he asked me how my day was and I told him fine. He seemed really pissed off at me because I only wanted to buy a quart of oil. When I said my day was fine he looked at his buddy then back at me and laughed for no reason, in an incredibly insulting manner. So I asked them what was so funny. and the guy went on a tangent about how great his day was. This whole interaction delayed my sale. I just wanted to leave but these two incompetent jackasses wanted to joke around with me. I don’t care about their inside jokes or whatever. I want to get my auto parts and get back to work. I am an automotive professional with a degree and demand the respect that I deserve when purchasing anything in an autoparts store. I am never shopping autosone again. This particular location has been so bad over the years, I can’t believe it’s still open. I might go back just to kick this guy’s ass on camera. Idiots.
We rae interested to make an appoinment and get the oportunity to show you our Auto Accessoeries Catalog, good quality and the best prices…
Please let me know the email account of the responsable person and check if its possinle to make an appoinment,To show you the entire catalog and some samples.
Thank you
Best Reagards
Jose Teles
VERY RUDE store manager, Andres at Inglewood, CA location on La Brea. Went into the store to ask for help hooking on my windshield wiper and because it was raining he said he couldn’t help me because he didn’t want to get sick. I am a female with a truck and couldn’t reach it and didn’t know how to do it! A courteous customer came out and helped me! Something that literally took 10 seconds and Andres refused to help! I will never go to this location again! Poor service and training for a store manager!
I had a terrible experience with a location here in South Florida….and now its a week and they have done nothing about my upsetting visit….WELL —being a handicapped Paralegal from NY …I’m sure not going to just let this GO…………I was treated like a piece of TRASH,,,,,,,when I went to buy a new battery for my car…..
I recently took a trip from Erie, PA.to Abilene Texas to pick up a 1972 Chevelle my son (who is in the Air Force) bought. On the way there, my 2004 Chevy Avalanche started to overheat around Conway, Missouri and just got the truck off the highway before the temp gauge was in the red. Being a Chevrolet Technician for over 35 years I brought plenty of tools to in case of a breakdown. Unfortunatley for us(my son in law, also a Chevy Tech) the closest auto parts store was 13 miles away. My son in law got on his cell phone and called the first parts store on the list who had my part but could not deliver to us. He then called the Autozone store in Marshfield, Mo. and told him our situation and he said he would bring the parts as soon as his other employee showed up. So I paid over the phone and we proceeded to remove all the parts needed to get the waterpump off. Within an hour the manager of the store drove up and delivered our parts plus some hand cleaner an towels. This man went above and beyond to help us stranded on the side of the road and has my thanks & gratitude. We were back on the road within 2 1/2 hours and made it to Texas and back with my son’s Chevelle.
Hoy fue un dia frustrante en autozone, me di cuenta que uno de sus empleados recibe 10% de ganancia con los mecanicos que recomienda.Me puede lamar alguien? 602 790 ****
Los empliados no reciben ganancia ni comission por recomendar a mecanicos. si no los mecanicos que tienen cuenta con autozone commercial les dan descuento y promostiones especial es todo.
I would like to give kudos to Darian Macleod, @ Autozone 2934 Louisville Ave Monroe,la..On yesterday 9/11/2015 I went into the store to buy a radiator cap.As I went to remove the old radiator cap I noticed it was stripped, broken,& stuck. Mr. MacLeod was not working that day he was only there to pick up his next weeks schedule. Well to make a long story short he offered me his help & did an excellent job! Not only did he help me he also helped someone else on his day off. Mr. MacLeod goes above & beyond for his customers…. Excellent customer service!!
I expected much better from AutoZone and its employees. It’s a shame you have only pansy and tards only working at 777 Blanding Blvd, Orange Park, FL location. I expect a response to your rudeness and lack of professionalism!
I went into your 777 Blanding Blvd, Orange Park, FL 32073 location to purchase a battery. I was told they would not and could not install my new battery. Not only did they say this but would not lend me the tools to install myself. They only suggested I use the Firestone store down the street and pay them to install the battery?…lol. If I have no battery in my vehicle, how in the hell am I going to make it to the Firestone and why did you refuse to lend me tools? I have always used autozone but will not ever use them again and will publish my complaint I. Any and all local publications! You should hire real men not pansies!
I went into your store in Marinette,Wis at 8:30pm on a Friday night. I needed a new battery installed,Paul and Roger were absolutely amazing. So helpful and friendly!! Their customer service was beyong fantastic!! I even offered to come back tomorrow so they didn’t get stuck there late and they would not hear of it. Talk about making not only my night but my weekend! Thank you guys
I don’t know if this story has gone national but you can see it at azfamily.com and click on 3 on your side. It aired 8/18/15.
A small family business in Prescott Valley Arizona received a letter from Autozone that they must change their name. Autozone claims they have the rights to the “zone” portion of the name when it comes to auto parts businesses. The Prescott Valley business is named CycleZone Motorsports and Marine.
Apparently Autozone customers are so stupid they will be confused by the “similarity” of the name.
Does this mean O’Reilly’s, Napa, Pep Boys, etc. will all have to change their name because they have “Auto” as part of their names? Oh, wait a minute; maybe Pepboys is the only one who should be able to include “Auto” as part of their name! They were started in 1921 by 4 Navy buddies. Napa started in 1931 and O’Reilly’s in 1957. According to the information above, Autozone didn’t start using this name until 1994.
Maybe one of the other big 3 will send Autozone a letter demanding they change their name.
SHAME ON YOU AUTOZONE!!! I WILL NO LONGER SHOP AT YOUR STORES.
I saw a piece about Autozone harassing a mom and pop business because they had Zone as part of their name. How utterly ridiculous can you be? Try to Google businesses with Zone in their name and you will get 100’s if not 1000’s of businesses. Are you going after them all? Your business only survives because of the business you get from regular people like me and millions of others. No longer. It’s time for corporate America to get real or get out of business. That will only happen when we stop doing business with you. That starts today.
I recently went to the AutoZone and I specifically asked what transmission fluid is the correct one one to put in a 1995 Mercedes benz. The brand they gave me blew up my transmission. And I asked him twice was he sure and he was very positive about which one it was. Does that mean they are going to replace my transmission?
I was told to visit the Price Auto Zone i figured if you been in one you have seen them all after I left the store I had to admit it was different the employees were very nice when I asked to talk to the manager they said they didn’t have one but one of the guys was feeling in I talked to him for a while asking him questions on things I wasn’t sure about he was very helpful and new what he was doing I can’t believe he’s not the manager from now on that’s where I’ll make all my purchases the gentleman was tall with short hair I think his name started with a J
Also I hope to hear a response back from someone at autozone! Thanks for making me spend extra money on something that had lifetime warranty.
I went into the Bonita springs, FL store the other day told them I need my alternator replaced due to bad bearing and they said that’s fine bring it in well I went in today my alternator has lifetime warranty and they did not want to replace it I guess I have to buy a new one now thanks to autozone that gave me lifetime warranty but will not exchange it after that I will not be going to your store anymore
I am a mechanic in Tupelo ms.i have spent thousands of dollars with your company.just check my records of receipt.but I have been patient waiting for your services to get better but it only gets worse.i come in the stores and am the only customer In the store 7 or 8 employees walking around but no one working.this makes me sick and when the customer say something about it the employee smarts off.auto zone is one of the worst run businesses I have ever seen and as of today you have lost a good loyal customer.and I spend a he’ll of a lot of money in your stores.so if you ever want my business again you will have to prove that you have learned how to manage a buisness.takeing my money elsewhere..OReilly’s
I would like to thank AutoZone emplyee. His name is Thomas V. on his name tag and he works 5501 Folsom Blvd, Sacramento, CA 95819. He is going extra miles service for me during my visit yesterday ( 08/04/2015) I went and bought light bulbs to replace my bad rear light. Then he asked me ” Do I need any help”? So I told me about my defogger is not functioned. Thomas went to my car and took off some fuses and check on them…..I didn’t expected that I would get this kind of Extra service at all. I would go back to this AutoZone and I will refer to my friends too.
Thanks.
I want to let you know that you have a great émplee in your store in Missouri City, Texas. His name is Julio Ybarra. He was very professional,courteous and kind. Auto zone was recommended to us by our son. We had never traded or bought anything there. We were having battery problems, so we decided to take our car to your store. Julio tested the battery and told us it would take time to charge it. We decided to wait. There was no place to sit in the store, so he went to the back and got two chairs. He determined that we did needed a new one. He sold us a new one, installed it out in the heat (98 deg) with a positive attitude the whole time. He thanked us with a smile. Employees like that need to be commanded.
To whom it may concern,
I want to take the time out report how great of an experience I had yesterday at AutoZone store number 2407. Yesterday morning began as a challenging day for me. I missed my doctor’s appointment that I had waited weeks for because my car wouldn’t start. I just sat in my car and cried. I was extremely hurt and shock my car stalled starting resulting in me missing my appointment and confused because I had just brought a battery from this location a year ago. I was advise to get my alternator and battery check and I did. I was extremely nervous because it had been raining and I didn’t think anyone would be able to check. When I went in the store it stopped raining but was very busy. Aresha was at the counter and she acknowledge everyone (and believe me it was a lot of us) who came in and really showed great customer service. Another young lady and I came in for the test (which is a free service) and she made us feel like we were spending millions at the store. She really treated all the customers whether they were getting a free or paid service like they were valued. As a women I hate coming into stores like this because it is quite intimidating. It felt really empowering to see an educated women who not only knew her stuff but respect and treat everyone like guest in her home. Not only did she value me as a person but she valued my time. She made sure that everyone in line problem was tended to in the order in which they came. I left knowing that my battery and alternator were fine and that if I ever need to go to an AutoZone I will drive all the way to store number 2407.
Loyal Customer,
Sharonda L. Walker
PS. Aresha is an excellent employee who models your saying, “Autozoners always put customers first! Going the extra mile for you.” She definitely gets my vote for a raise and promotion.
well this is what i have to say.a friend of mine bought a new battery to put on my trike back in 1/15..he lost the paper work on it.dont remember the phone number he put on it..it went bad and autozone wont replace it.becauce no imfo..that battery is in there computer,,i know they have info on it..its a duralast part # 58-dl. any help will do..it just kind of pisses me off that cant get it replaced..thanks,
Its very unfortunate that I have not heard back from the Auto Zone corporate office in regards to the wrongful termination that was racially induced by their subcontractor in the on the Waterloo Il. Auto Zone property on 7-15-2015. I have filed a charge with the EEOC in this matter and continue to research my options in this matter. I had figured that I would post here on their public site my concerns in a cry out for prompt attention to the matter. I guess I have to now do the leg work to find out who to email, who to leave messages with as we all know this will only start the cat and mouse game and take up more of my much needed time while trying to over come my humiliation and also interfere with my daily job search process, as well as my informative internet searching as I continue to educate myself on law suites and remedies for racial discrimination and job termination. I still at the point in the fight have not released the subcontractors name to the public but I have posted the video of the termination on utube exposing the situation to the public. Today again I ask that Auto Zone contact me in regards to the situation and so that I can privately release the name of the contractor / vendor to their head office in the hopes of them addressing this issue. Being that Auto Zone is considered a joint employer the suite could or could not include the corporation its self. Rather it could im still in the dark on that but id much rather use my time to educate my self on the legal logistics of this case rather than start a cat and mouse game with emails and phone calls. My email is as stated on this blog. I look forward to speaking with the correct enforcement on this matter as well as speak about what I know to be the truth about the scab work being done to remove the mold in these and many other stores. Ryan C. Kussart
poor service in the Marlboro mass autozone waiting time on phone for 1/2 hr
poor service get new manager………service sucks
A multi million dollar franchise should be a lot more helpful with its potential customer. I went to Auto Zone in trenton Nj to get my check engine light read and the reader had a broken screen. Instead of opening one they already sell and helping me out so I can purchase the part right there,they told me that they couldn’t do that.they have to jump thru hoops to get a new reader.
I then went to a local small business and the person was so helpful, he grabbed a reader right out of the box and diagnosed the problem for me.long story short,my business is now elsewhere.
I as of yesterday worked for a commercial vender that was hired to paint and remove mold damage from walls at the Auto Zone stores across the country. I worked for the vendor whom at this time I am not releasing the name of, for three weeks before getting a prompt promotion to foreman as he was totally impressed by my skills and work ethics as well as the positive report that the managers gave of me. I had never meet the owner of this vending company prior to my promotion. Once I did meet the owner on my fourth or fifth week of working my butt off for him our relation ship turned 180 degrees since I was a man of color. I have this vendors racist text messages and I have him recorded on my cell phone at the time of termination do to the fact that I wanted to go across the street away from Auto Zone to speak about me being offended by his Text, Words and his unfear treatment of me after seeing my skin color. I am hoping that Auto Zone dose not reflect the same image as the vendor they have contracting for them. I am not calling to report the vendor I am waiting to hear from Auto Zone In regards to the scab work and racial discrimination that took place at there Waterloo Il. store on 7/15/15.
I have a complaint about the Autozone store manager. I believe his name is Jermey Robinson. But I am a coworker there and today was the first time I have ever been mistreated (felt like a slave). Autozone store 0619. I came into work at 9:00 a.m. and I worked until 2:00 p.m. 5 hours into my shift I asked for a 15 minute break. My manager okay-ed it for me. I bought a candy bar which was the only thing that I have had all day. I went outside because our store is very busy throughout the day. I came back inside not even 3 minutes into my 15 minute break to answer the phone. My exact words were (“Thanks for calling Autozone my name is Greg, how can I help you”.) The very first thing the GM said (Jermey) was that I need to answer the phone faster. I replied (“I’m taking my 15 minute break and was outside. Jermey then stated “What you don’t get a 15 minute break”. I said yep sure do. The GM then hung up on me came into the store and came straight up to me with an aggressive attitude saying. “You don’t ever answer my phone like that again, and you don’t get 15 minute breaks you work 6 hours and only take a lunch if you work past that and that’s it. I then replied okay I’m sorry. If I didn’t need this job my response would have been totally different because I don’t care who you are, you’re not going to treat someone with so much disrespect. I was very irate over this and I even stayed an additional 3 hours without taking a lunch just to help out our short handed store. Now I understand why it’s hard for Autozone to hire and keep people. Especially when you have GM like Jermey Robinson.
His name is Jermey somthing but it’s not Robinson
I have been reading all the post on various links and they are “right on”.Except for the satisfied customers(I believed were paid to post). Mainly batteries and customer service seems to be the problem
Today I was in a store on Fm 78 in Converse ,Tx. I dealt with the store manager J. Male. Jeremy or Joseph. I was returning a battery of there’s that was a couple weeks old. After the first 2 days this battery left me stranded. I went in to a car dealership to have my alternator checked. It’s all good! The store manager tried to blame it on the car. Biggest problem was he was humiliating me in front of his fellow employees and grinning the whole time. You know, the buddy system i got your back dude! I explained to him i was a Disabled Vet with a brain injury. I. Asked if he treats all Vets this way. He kept yelling at me saying i don’t like HIS batteries and store and all. Then after he learned of a brain injury he proceeded to pull the switcharoo on the return battery. Handed me a battery with lower cranking amps said the store gave me the wrong battery for the price. He was clearly trying to take advantage of me. He should be looked at and fired along with all the other employees playing along. There were witnesses in the store. I hope that one of them video taped this and puts it on Facebook and it goes viral. Who knows? Female witnesses were all I needed.I can see clearly contacting Corporate won’t. do any good. We fight to give this jerk freedom of speech and he spits in my face.
Auto Zone has lost my business. They really don’t. care. There’s. suckers everyday to replace the ones they lost. I believe in Karma, soon his day will come.
Auto Zone , shame on you for letting your employees treat customers like this.This is a great opportunity to make an example out of this store manager in front of other employees.
I’ve been out storm chasing for the past 9 days and on my way back from Chicago to Dallas my battery light popped on. I stopped into the store #2370 (395 Missouri Av, St. Robert, MO) this morning and the gentleman behind the counter came out and checked my battery and alternator. Come to find out the alternator was not working properly. He said they could order one and it would be here between 6:00-6:30pm. I came back to the store and my new alternator was here on time. I spoke with Marcie, store manager and asked it I could do the work in the parking lot. No problem. I had to buy a set of ramps to put my Miata high enough so I could get underneath it. Marcie asked me several times if I needed anything to drink which was so nice. They came out and checked on me a couple times and even loaned me a couple of tools to allow me to finish the work. After I complete my replacement I returned my old alternator core. I asked Marcie if they would like keep the ramps in case someone else may need them in the future as I had no way to take them with me. She was so nice to offer me a complete refund of the cost for the ramps. Afterwards she said I could use their restroom to get all the grease off my hands. I once again thanked her and her staff for making this Georgia boy feel right at home. I would highly recommend using AutoZone for anyone who needs help with your car.
Thank you so much,
Brian Harrison
You are loosing alot of buisness in Amarillo, Texas ,, blvd store. They need a cashier to check people out that just run in for something,, but noooooo you have to wait forever for someone to be done looking up stuff for other people. A cashier is kinda a necessity, i left and wont be back.
Well today the HR LADIE showed at #3065 in San Antonio and was very rude cause One of the mangers showed up ibwas going to try and talk her about my problem but she was in a rush to leave …Just like the DM in san Antonio .. I guess working for this place suck no one wants to listen to me of what I have to say ..
Autozone never paid me my last check what do I need to do to prove I worked?
I have a compaint with o one of your
Store.I went there the other day and paid for a motor for my Ford Explorer.The lady told me that the motor will be here tomorrow,I figure
I will i give them an extra day for the motot to come in.I went there today.everybody couldnt and
The security got smart with me.
We also got into fight,outside the
He told me he could wip my as,and he
Show me gun.So he came out the
Store to fight me,he got in face saind
He told he will shoot me.If motor didnt
come yet to call,i waited for 2 no phone call or nothing.So I drove to the
Store in Mount Vernon on third and
Third.This is were the store is located
The sucurity. guy in store came outside the Store to fight me then he
Show me his gun and he would shoot me and show me his gun.
s
s
I have been a customer of Autozone since the early 1990s. I lived in Kentucky at that time. Fast forward to today, 2015. I took a manager position at my local AZ store in Natick, MA 7 months ago. I have learned many bad things about this company and the poor treatment of their employees. You cannot inspire your employees to love their jobs if you don’t treat them as a valued
person. Recently, we had a woman come in from
the Framingham, MA store to get some brake
rotors. There was a small mistake and she lost her mind. I got blamed for another managers mistake. She went outside and called the police. What moron. In retrospect, i believe that there is much more to this. I believe she has had poor service and been disrespected before. It all adds up. AZ reputation is pretty bad overall. I left this company.
I went to auto zone in Philadelphia 3300 of Aramingo ave for a 02 sensor ,they had one left
before I purchased it I wanted to look at it ,opened the box and it was not in plastic and had grease on the sensor …I told him I don’t want a used part and went to a different store to get the sensor. I told the manager ,they really did not care . So before you buy look at your stuff
I recently complained about a employee who stands in the doorway of your campbellsville kentucky store and smokes when I get ready to walk into your store he will exhale a large puff of smoke and step to the side after my first complaint I was contacted by a woman who said this was not company policy she was regional director and said she was sorry this would be taken care of immediately . Well ha ha I guess she has no control of any one at the campbellsville store because this has not c hagen ed I went there to get brake rotors for my van and there he was standing in the doorway smoking I tried to get a picture for you but he stepped back in before I could do so this display tells me that these people have no respect for the person that is supposed to be in charge advance auto is directly across the street they do not blow smoke in your face when you walk in the store . I hope u take the time to read this thanks . Steve 270 572 6357
I work with Autozone, and I have had a very bad experience with a new store manager that has been placed in my store. She immediately assumed she knew everything about me and my co workers, and had a 30 minute conversation with our old store manager about all of us and “the good, bad and the ugly”. It was in my opinion very offensive and unnecessary to do on company time. She has also made several different comments to me about things that have made me feel extremely uncomfortable.. as an employee of Autozone I feel that this is something that needs to be fixed with management.. if the behavior continues I will end up leaving for harassment.. I love my job and always have.. but this has crossed so many lines.
Wesley springberry suppose to be a store manager let him tell it is very rude talks bad to customers and hangs phone up on customers i have him recored and i feel corporate. Should do something about it in OXFORD MS store #300.
With all these complains we should file a class action law suit….AUTO ZONE IS RESPONSIBLE FOR A LOST OF $1000…MT LAWYER WILL BE CONTACTING YOU. ..YOUR CUSTOMER SERVICE IS TERRRRRIBBLLEEE…THEY LIE AND CHEAT TO RUSH YOU OFF THE PHONE ….I HAVE ALL NAMES AND NUMBERS I SPOKE TOO.. THE SUPERVISOR HAS LIED SEVERAL TIME AND IS VERY INCOMPETENT….YOU PEOPLE DONT KNOW ANYTHING ABOUT AUTO PARTS….CARS OR QUALITY CUSTOMER SERVICE. 7 DAYS FOR A XXXXXIN REFUND OF MY MONEY… I HOPE YOU PPL BANKRUPT…I HAVR CALLED COOPERATE AND SPOKE TO PAM….I WILL CONTINUE TO COLD CALL UNTIL I GET MY MONEY!!! AND STOP SENDING THEM F**** NOTICES APOLOGIZING ….IT’S BULLSH*T..YOU APOLOGIES
DONT USE AUTOZONE….NOW IM HEAD TO FB PAGE ..
This is the worst customer service ever. I bought a new battery and had to wait 30 minutes for the AZ employee to even start working on my Rav4. There were 5 employees working at 3:30 pm with at the most, three customers. I asked repeatedly when my battery would be installed. I kept hearing, “in a minute Ma’am.” When the employee finally started working, he stopped several times, once to gawk at a lady who needed her battery checked (she was taken care of immediately). There are so many bad comments on this site about Auto Zone. I can see why. It’s a pity no one is doing anything about it. Obviously, the owner cares about money and nothing else. This is my last time purchasing any products from this establishment.
Someone needs to visit the Autozone in Barboursville WV. The employees don’t know who to listen to there. The District Manager keeps over ruling what the Territory Manager wants done. Plus the employees have been told if they complain to anyone they will be terminated. No one there cares about anything anymore. They all feel threatened. Just thought you would like to know.
I went into the Auto Zone store (#1495 on Texas Parkway, Missouri City, TX )because my car battery was acting funny in my CLK 320. There was a young man there by the name of Antonio Simpson that went out of his way to assist me by taking my battery out of my car to test for the efficacy of the battery. However, in my opinion Mr. Antonio Simpson acted more like the manager than the actual manager (Irving A.). The part that really hurt me the most was the manager’s attitude towards me when I asked for a chair while they were charging my battery that took almost 1 hour. I have a heart condition and herniated disc and I can go outside to the 100 degree weather. Initially, Mr. Simpson told me that he could give me a chair to sit while waiting for my battery but when I approached the manager (irving A.) with so much attitude, he refused without any reason and then ran after Mr. Simpson not to give me the chair. I was on my feet for the whole duration and experienced so much pain. When it was time to put back my battery, even though, Mr. Simpson did not have to do it but he crawled inside my car (battery in the trunk) to install the battery through the backseat. He drove me to tears for his kindness and I thank God that he was the one that assisted me that day and not the Mr. Irving A., Store Manager. Mr. Simpson showed excellent customer service and went above and beyond his duty as a sales associate. I believe he should be the Store Manager and Mr. Irving A. needs to go back for training on how to treat customers. In my opinion, Mr. Irving A. should not continue to be the Store Manager. Thank you
I will never use auto zone again…I waited five days for a trailer hitch which suppose to take three… I finally get the hitch and its for the wrong car. My order receipt clearly states a 01 alitma and you guys send me dodge caravan…somewhere along the assembly line …someone XXXXXed up…pardon my frustration. I have lost $200 because I can’t handle my business accordingly. So I called auto zone the day I received the wrong damn hitch 6/5/15 at 130pm….spoke to Daniel 4788….he stated that he will email a return label as well contact the manufacturing company and get me my part overnighted to my local auto zone. I AM LOSING MONEY BY THE DAY!!! Daniel stated he would call me back…well 455pm rolls around no call..I call again and Daniel basically tells me I have to wait my turn AS IF I DIDNT ALREADY PAY MY HARD EARNED MONEY AND WAIT FIVE DAYS FOR WRONG DAMN PART!!!! Daniel insisted that he will call me back before 9pm central time closing hours…..NEEDLESS TO SAY HE LIED….never called…I’ve been up since 6am eastern time awaiting for autzone to open. Now today I speak with Jesus 6324..who stated it take 24-48hrs for the manufacturer to contact them back (MORE MONEY LOST)…he then tells me their backed up fixing others orders….WELL I SUGGEST YOU AUTZONE FIND OUT WHY YOUR FACTORY IS XXXXXING UP SO THAT PEOPLE CAN GET THEIR CORRECT ORDER IN A TIMELY MANNER AND WITHOUT FEELING LIKE I NEED TO GO TO THE BACK OF THE LINE …YOU GUYS MESSED UP..I SHOULD BE TOP PRIORITY ….YOU GUYS MESSED UP ..JUST GIVE ME PART OVERNIGHT SO I CAN STOP LOSING MONEY …YOU RECEIVED MY PAYMENT WITHOUT A DOUBT….POOR CUSTOMER SERVICE…THEY WERE NOT VERY INFORMING AND SECURING AND LEFT ME HANGING ABOUT MY MONEY OR MY PRODUCT….IM SO MAD IM TYPING IN ALL CAPS…SO NOW I TOLD JESUS..I WILL CALL AND STALK THEIR ASSES EVERY HOUR ON THE HOUR..I WILL SEND MASSIVE EMAILS AND CALLS TO THE COOPERATE OFFICE..I WILL EVEN CONSULT MY LAWYER …THAT GUARANTEE….WASNT THAT AT ALL AND IM LOSING MONEY BY THE DAY BECAUSE OF YOUR TERRIBLE SERVICE …
Take a Xanax already woman
I shop strictly Auto Zone, even though Advanced Discount Auto Parts is next door. I ordered a pair of brake rotors for a 78 mustang 2 mach1 on a thursday they arrived at the store Saturday. The boxes looked as if they were dropped from a plane they had more tape then cardboard and both rotors were damaged. So I re ordered them it arrived Tuesday two boxes one empty one opened the one that was un opened was taped closed and empty, both boxes were taped together .The manager at the time was a real “Ass” I said to him wow ya know this is the second time for one order.Oh I’ll just ordered it again. He said fedex is to blame I said well say something to the driver.he was like ya whatever. So he ordered them making remarks the whole time like its no big deal so i said go ahead give me a refund.and he tells me good luck finding your parts when you’re done looking we will have them for you “Really” I went next door to Advanced Discount Auto Parts and will have them tomorrow morning. I have had several problems with this managers attitude. I stopped shopping that store and went to one further away. Recently i noticed i hadnt seen his vehicle at the store and went back.Nope he still works there.You lost a very good loyal customer and my family you are not only losing my business lots of my friends have projects they also work on they complain about him also.the store#09458 managers name “Joseph ” this guy has cost your company Alot of Money from me and my friends this isnt the only incident either.Thank you, Scott Lawrence
I called the Duluth, Ga store on Creek Rd. to ask if they stocked Pennzoil Synchromesh manual transmission fluid. The clerk said, “Pennzoil what?” I said, “Synchromesh manual transmission fluid.”
After checking for a few moments he came back and said, “is that, like 5-30?” I said, no, that it was manual transmission fluid. He then said, “is it, like, marine?”
I said, “No, I said it was manual transmission fluid,” wherein he said, “no, you shoulda said that from the beginning.”
I asked for the manager. When she got on the phone, she didn’t do what she should have done; instead, she immediately went into defensive strategy: “He’s new; we can’t know every product; it’s busy, there are customers; we don’t sell a lot of that…”
I said: “let me share a tip, please. Start off by saying you’re sorry…,” wherein she cut me off. “We didn’t do anything wrong to apologize for.”
Subsequently I called corporate to get the telephone number of a regional or district manager. I got a runaround, and I indicated that I’d share my experience and opinion online.
Here it is. There are too many other local choices, including, but not limited to O’Reilly, Advance, Pep Boy’s, Napa, and even Wallmart, for some stuff, like oil.
My suggestion: read all these comments, AutoZone execs, and get to the root cause of your lacking-in-training staff, before what may be isolated incidents turn into a profit-harming trend.
Smack me in the head, if ya’ll ever see me walk into an AutoZone again.
I visit the Aguada PR store on Sunday and coming from NYC the manager on duty was very rude(Milton) I ask for info on a 97 Toyota Corolla because I’m fixing it for my dad since they sold the wrong part he refuse to give me a refund on spark plugs I ask him to just sell me what the car needs. Very rude and so we dicide to go to the other store in Aguadillla and was treated worst. The manager she didn’t even knowledge us she just walk away and only 1 customer at the checkout area and 2 and I waiting for service. Her excuse was the she got a call from her manager to finish something fast. WTF I don’t need to here that, I just need my parts to get my dads car running. In less than 1/2 hour two stores don’t know what they are doing. Very poor customer service and not professional actually they suck. So I visit PepBoy in Aguadilla they took care of us plus a discount and took their time listening to us
No joke i just tried climbing the ladder to the supervisor in the financial department, I have been hung up on and had to deal with this persons condescending attitude. Its is not only the attitude, that was the problem it was his lack of company knowledge or care at all, to have the ability to give me any information on the matter. I called with the expectation of an actual solution what a complete joke! So someone needs to slap me in the head for being 40 and that gullible still!! I just want the product that has already been completely paid for to deliver as promised. We all are out here paying fines and fees shouldn’t you have to as well. at the least accommodate for up to the amount that is already spent with you. So it has now been 4 days past the delivery date they gave me, on my order (contract) The funniest thing is he now tells me my online account is not correct, and it isn’t going to be delivered yet for another day, in “his system” So I didn’t know there are different systems from customer service to the actually paying customer. If I didn’t absolutely need this vehicle TO BE SAFE, like a week ago. I wouldn’t care as much. But unfortunately that is the position I am in now. So already having to wait 5 to 7 business days for the same money that was instantly taken has put me in a bad position and is actively costing me money.
Then why would this enormous corporation thanks to their customers, care so little about us? I mean depending on situations and other details. But truly what is $100.00 or even $200.00 to this multi-million dollar company. If it is what secures future purchases that surpass this amount, well then that is just bad business. And a very bad move that will only get worse. I believe if I pay a company, I successfully followed through with our contract basically. And your company is not successful in providing their end of the contract. which then is COSTING THEIR CUSTOMERS MONEY, WHICH IS EXTREMELY EASY TO PREVENT!
Then I think this company needs to be held accountable. You can keep the $10 gift card my friend you just lost thousands of dollars I would have paid you over time. I’m irritated but find some joy in knowing that. How STUPID can people be really?
I called the Brookfield CT. Store and asked for brakes for a 2006 GMC Envoy denali. The guy said that it had to be a Envoy or a Denali with a smart attitude. I told him that i would b ed there with the title to show him that they do make that vehicle. He said than bring the f______ title and slammed the phone down. I went there and asked for the manager and slme guy said he was the manager. He did nothing or said nothing. I will tell everyone about this and tell them to think about buying from Autozone. Every time lately when you go to one of there store they act angry.
Thanks Dennis Bloom
dblo***@aol.com
cell 203 648 ****
I recently called about getting a new battery for my 78 corvette, set it all up on the phone before I went to the autozone store here in port charlotte fl. When I get there I ask an employee by the name of Jim for some help, I told him that I called prior for a new battery, I explained the make and model of the car, for some reason he doesn’t understand, so I explain it to him again that I need a new battery for my 78 corvette, he then gives me attitude, like I was irritating him or interrupting him! I understand we all have bad days, but I did nothing but ask for help and I’m pretty sure thAts why he is there, very unprofessional !!
I purchased a thermostat from autozone in Frankfort ky. it was definitely the wrong part. this caused a bolt to snap inside the manifold. I went back to the store with the housing. checked every thermostat that the computer said went on my caravan, none of them fit. they were all wrong. the company has agreed to pay for all parts and labor. (admitting guilt) still here without my vehicle because they keep sending the wrong parts to the car mechanic. this has been three weeks no vehicle. they wont help me get a rental or loaner.
I bought a battery at your autozone in roswell ga store #3444 , I was recommended a optima red top battery for my 2000 buick lesabre custom with alot of electrical accessories including burn headlamps! For the past 2 and a half year’s I’ve been through 2 alternators and 3 batteries!! Up until today I could never figure out why my voltage meter would go crazy and my alternator would make strange noise under heavy load like when I run the heater and ac! Come to find out that I was given a red top battery when I needed a yellow to battery which is for electronics and not performance!! Just paid 350 for alternator that lasted roughly a month because of this!! Tried getting in touch with autozone district manager and regional manager, and no response!!! This is very bad business!! I wondering has any body else have had a problem with being recommended the wrong part from autozone which eventually end in you having to repair other problems by being recommended the wrong part? My next step is legal action, because autozone is supposed to train there employees to avoid mishaps like this! So funny it took a new name brandon along with my mechanic to find this out!! Beware of employees at autozone trying to make a sale, it will cost you more money in the end!! Partitions!!! I game contact me at t******@gmail, need to put a end to this, misleading of customers at autozone! Thank you!
Can not believe how incredibly shady people are at auto zones in midland texas and how a female employee that works at the store on Wadley ave. can literally sleep around with coworkers and still keep her job she is the only female there and continues with this behavior and keeps her job and nothing is done about it. Makes me realize those are the kind of women that cause sexual harassment problems for companies
I WENT TO THE AUTOZONE ON E. COLONIAL AT APPROX 7:50 TO PURCHASE SKU# 785K6. ACCORDING TO THE INTERNET IT STATES THE STORE CLOSES AT 9:00PM, HOWEVER WHEN I GOT THERE THE SIGN ON THE DOOR STATED IT CLOSED AT 8:00PM. WITH 10 MINS REMAINING TO MAKE THIS PURCHASE I GET THE ATTENTION OF A CUSTOMER SERVICE REP BY THE NAME OF JOVAN HERNANDEZ (MAYBE MISSPELLED BUT IT IS HIS NAME) WHO WAS VERY RUDE AND DISRESPECTFUL.
HE APPROACHED THE DOOR AND ASKED WHAT DID I WANT? I STATED I ONLY NEEDED TO PURCHASE THE BELT AND BROUGHT TO HIS ATTENTION THAT HE STILL HAD 10 MINS TO MAKE A PURCHASE HE DID A HAND JESTER ACROSS HIS NECK JESTERING HE ALREADY SHUT EVERYTHING DOWN. WHEN I ASKED WHY, HE STATED BECAUSE HE WAS READY TO GO HOME IN A NASTY & RUDE TONE. I LITERALLY BEGGED AND PLEADED WITH THIS GUY EVEN AFTER THE RUDE TONE TO PLEASE LET ME PURCHASE THIS PART WITH THE REMAINING MINUTES, HOPING HE WOULD HAVE A CHANGE OF HEART. HOWEVER BEFORE HE WALKED AWAY FROM THE DOOR HE AGAIN STATED HE WAS CLOSED AND HE WAS READY TO GO HOME.
I THEN LOOKED AT HIS SHIRT AND STATED HIS NAME TO INFORM HIM THAT I WOULD BE CONTACTING CORPORATE ABOUT HIS POOR CUSTOMER SERVICE, HE LOOKED AT ME AT STATED “I DONT GIVE A XXXXX” PULLED HIS SHIRT WHERE I CAN MAKE SURE TO SEE HIS NAME AND WALKED AWAY FROM THE DOOR. AT THIS POINT I BECAME LIVID, AND CALLED HIM AN ASSHOLE. AND HE COMES BACK TO THE DOOR OPENS IT AND SAYS “OK AND WHAT!”…
I THEN AGAIN STATED TO HIM THAT HE’S NOT SUPPOSED TO CLOSE BEFORE THE TIME LISTED ON THE DOOR AND I ALSO MADE HIM AWARE OF THE TIME STATED ON THE INTERNET, AND THAT I WAS CALLING CORPORATE ABOUT HIS ATTITUDE. HE STANDS IN THE DOOR, WHICH HE COULD OPEN TO LET ME MAKE A PURCHASE, BUT TO TAUNT ME; LOOKS DIRECTLY AT ME AND STATED I DON’T GIVE A XXXXX CALL CORPORATE I’M READY TO GO HOME, HE THEN CLOSED THE DOOR AND WALKED AWAY NONCHALANTLY WITH APPROX 4 MINS REMAINING TO SPARE THAT COULD HAVE BEEN RENDERED TO ME WITH CUSTOMER SERVICE VS. HIS NASTY ATTITUDE.
IN CLOSING, I BELIEVE THIS YOUNG MAN NEEDS TO BE DISCHARGED IMMEDIATELY BEING THAT ALL HE WAS THINKING OF WAS WANTING TO GO HOME VS. RENDERING PROPER CUSTOMER SERVICE. I FOUND HIS ATTITUDE AND TONE WAS VERY DISRESPECTFUL AND TOTALLY UNACCEPTABLE TO ME AS A WOMAN!! NEVER IN MY LIFE HAVE I EVER BEEN TREATED SO RUDELY AT A STORE I’M A FREQUENT/LOYAL CUSTOMER TOO. I WOULD REALLY LIKE TO DISCUSS THIS FURTHER WITH A GENERAL OR REGIONAL MANAGER AS SOON AS TIME PERMITS, TO MAKE SURE THIS WILL NEVER HAPPEN TO ANOTHER WOMAN LET ALONE ANYONE ELSE. I CANNOT BELIEVE A REPUTABLE COMPANY SUCH AS AUTOZONE WOULD HIRE STAFF WITH SUCH HORRIBLE CUSTOMER SERVICE, AND BASE UPON MY EXPERIENCE TODAY I DON’T THINK I WILL BE EVER SHOPPING THERE AGAIN! I WILL BE POSTING A REVIEW ON GOGGLE ABOUT THIS PARTICULAR AUTOZONE TO ADVISE CUSTOMERS THIS AUTOZONE IS NOWHERE TO SHOP, DUE TO THE POOR SERVICE RECEIVED AND HOW I FIRMLY BELIEVE THAT IF THIS GUY DID THIS TO ME….WHAT’S TO SAY HE WOULDN’T DO IT TO SOMEONE ELSE?
I LOOK FORWARD TO HEARING FROM SOMEONE IN REFERENCE TO THIS MATTER.
BEST REGARDS,
TIFFANY BENNETT
1st let me state I’ve been doing all my parts shopping at this store located @ 4301 Montano NW 87120 since they opened there doors. I’m sure I’ve spent 10s of thousands of dollars there. I ordered a couple hundred dollars worth of parts from a employe named Ricky & I had all the part #s. The guy had attitude when I ordered the parts over the ph. He told me it would take 4 days and he would call when they arrived. after 12 days I called to check on the status and they said they did not arrive and that they would call when they arrived.. After another 15 days I called again and they still haven’t arrive. I told the girl to have Ricky call me. after waiting another 3 days I called him, and again with the attitude, he said the parts arrived weeks ago and someone just put then in stock. I told him to pull them and I would be in the next day. Ricky said he would be out. So I established a day when he would be there, after all I did want to meet Mr. attitude. I went to that Autozone to retrieve my parts that he said he would pull and hold for me, but when I arrived the parts were not pulled and set aside. He asked me for the part#s That I have now given him 5 times. I did not have them on me. Of course there was no attitude this time because I was there in person and now knows the Brad Carr is a big SOB and that Brad is not very happy. I waited for 45 minutes while he was in the back trying to find them. I just got fed up a approached 2 other workers and asked for the manager and the young girl said she was the manager. I told her to forget my order I would get the parts some were else. I have never had a problem with this store when other managers were in charge, because they would never put up with a clown like Ricky. I believe in business it always starts at the top positions whether a store is successful or a failure I will have to get my parts elsewhere and will not go back until you straighten out the problems you have at that store (the manager @ Mr. attitude Ricky) so call me if you get it straitened out. On closing my complaint; I have never in my life took the time to gripe or wrote a complaint to a main office but it would just leave a bad taste in my mouth if I didn’t say or do anything. Best regards,
Brad Carr.
I recently visited the autozone in Midland, Texas on Michigan ave. I am from out of town and needed a new battery. After walking into the store with my dead battery and standing at the first open counter, I was not helped for 15 mins while during this time I was passed by several employees. After finally beind asked if I needed help, they tried to test my battery and told me that they needed to charge it first before they could see if it was bad and that I needed to come back in 1 hour. I left and came back, had to wait for help again my battery was still in the same spot as before with a service ticket on it, the employee walked up and told me that the charger kicked it off right away so they “think” it is bad. Then they told me that they couldn’t sell me a battery because there computer was down. I left the store drove 4 blocks away to advance auto parts, walked in was greeted right away, they pulled out there tester hooked it up printed out a paper to show me that it was bad, got my car info went and got the new battery for me, I paid them for it and was on my way within 5 mins!!!!!!!!! YES 5 MINS. Thanks for wasting 2 hours of my time autozone.
I’ve grown up in and around Autozone my whole life. I have several family members and friends who have worked for the company and some who still do. Over the years though, I can’t help but notice the huge turn over rate. I can, however, very clearly see the problem with nearly every store every time I visit one. There are alot of complaints about customer service..here’s why..I’ve heard employees (both managers and regular) talk about inappropriate subjects while serving customers. I’ve heard awful language spoken and even yelled back and forth between employees and a couple of times with customers. I’ve also, more than anything, observed very poor treatment of employees by managers to where it is obvious there is no employee appreciation , humiliating them in front of customers and belittling them to and in front, of other employees. This is not the way you run a business. You do not merely train an employee of any sort to do a job and then yell scream, make fun of, curse and badger them.. (most especially if you want to keep them and at the rate of pay you offer)..i have yet on my city and a couple of others walked in an autozone and been impressed..at least not in the last decade. I would also very highly recommend more frequent drug testing. ..at side from that, you’re HR and AM or DM visits should be more concerned with how your employees are treated because in my life time I have never seen a single company so poorly ran with such poor treatment of people. I do not work for the company, nor am I being bias. .customer service and due diligence is my passion and it breaks my heart to see on my weekly/monthly ventures to the stores
Went to store #2732 in Phoenix AZ had to wait in line for 27 minutes to get a belt that I ordered went out to my car to check to make sure it was the right belt and sure enough it was wrong, so I go inside and go to the checkout counter where I just checked out 2 minutes prior and asked for a refund the store manager Louis tells me I have to wait inline again to return my part. Why should I waste over an hr of my time because your employees cant get it right? I would like a response if you want a chance to save my business at your stores. Im off to orilyes to get the right belt and fight with autozone about getting my money back another day..
I went to autozone @160 lapalco blvd Gretna la 70056 I purchased a new ball joint for my truck got home it was the wrong one so I went back they didn’t have the rite one no big deal I just want a refund I used the 20$ that I had on my reward card and I also got a few other things. So when I go to return it he gave me a in store gift card for the remaining balance wich was around 15$. today is May 1 2015 I go to a different autozone to get tire shine the guy at the register imidiatlly has a attitude with me I give him me gift card he scans it says there’s nothin on my card and throws it away I explained my story and he says well there’s nothin on it so we have to throw them away. And moves on to the next customer. To be honest I dnt care about the 15$ because it’s my fault I did loose the reciept but every autozone I go to they have poor attitudes and I honestly think the reward card program is a scam because this isn’t the first time I have had problems with it. I am a car guy and all my friends are to and there opinion on autozone is the same as mine. As of today unless it to swap out a warranty I wi never use autozone again. my recent and past experience with autozone has been nothin but bad attitudes and a hassle.
well i have been working at autozone 2929 01/21/14-04/22/15 or so months thats in endicott ny it has been one of my worse places on earth to work the only reason i stayed is for my son i’m a single dad any how well sense i worked there i have had a manager James brunick grab my wrist pin me behind their counters and would not let me move, the hole time he was screaming at me as loud as he could though out the store it took a employee Daniel hextor 3 three times to yell at him to stop finally he did then another manager came out her name is marcia nunn and had said to me just to let u know when eric button is not in the store James Brunick is acting super,and i did reply you have that right acting thats a good choice of words.I was under so much confusion never been treated in that manner at a corporate,well really only been in construction all my life.i have spoke with my store manager Eric button about the problem well nothing happened time went on i didn’t know about corporate people don’t want to sound like big dummy but like I said I’ve worked in construction all my life,next I have this employee Alfred latessa 6’4/ 345 lbs working on putting rotors away i asked him would you like some help Alfred latessa had stated to me XXXXX u an flinched with his body motion I said sir you can’t talk to me like that, then he says what the XXXXX you going to do, my store manager Eric button was around 20 feet if that ,I said to him Eric button you need to talk to Alfred latessa,Eric button looks over at him says Al knock it off , I walked away thinking what is going to happen next to me.everything you read here has two side a lot more info but not much for typing lol then its time for me to go home shift over ready to punch out phone rings customer need part manager todd tells me to take part to him i tell him im done for day he tells me you will do as i tell you wow this is crazy.then you a manager amber Harmon on day if she could help with some of these orders she can drive she starts yelling i don’t get paid to do that just take them and go Now then amber Harmon returns to her Facebook on her phone,so again i go to eric button nothing happens this manager AMBER harmon not only her but all of them that work there only one never uses phone is James brunick or self any how i call corporate man did that piss everyone at2929 they got letter to sign saying no electronics allowed they signed but only lasted that day wow ,.now the sit Indian style next cash reg on ladders tex while customers wait , i’ve seen this one time (Many times) sorry,standing in isle IAN LAINHART is texing customer standing there Ian looks up goes back to his tex customer say excuss me Ian laughs ooo didn’t see you there.this place need s manager that is a manager I’ve report this to my HR department now we had time to meet about this problem but now im on leave so he say oo didn’t know you still wanted to talk to me you see this place can do as they please they all friends still waiting for my pay for vaction io put in month ago HR JOE says i will make sure next pay you will have well that was 3 weeks ago still nothing in my pay check now he say what let me look into it how can this place let people get away with stuff So many things have happened to me in the time i was employed please some one call me about this i see going thogh all other chanels don’t work DAVE STRANGE {dm}has my number maybe this is autozone way not sure i’m very sorry if this what you pay people for . my id number is 10593692
(Store 3450) I have been working for Autozone for a while I love my jobs as a PSM but the people that i work with is not right the store manager and the other two PSM are lazy they want do nothing they always put everything off on me if i don’t do it. it want get done and when money come up short I’m the blame for it something needs to be done about everything parts coming up missing and i know its not me i have never taken from autozone or no one period
My name is jason and i worked at store 3450 and stuff. in that store is not right they moved me to the Jackson store after i been at 3450 for 8 years why i don’t know yes I’m really upset about it. so i know what the other psm go through and he only been there for about a year he is a great guy and he don’t. deserve to put up with what i had to put up with the store manger and her two side kicks stick together things in that store come up missing and while i was there i was not taking nothing and they get awaty with to much at 3450 and something need to be done
don’t deserves
Car down for 6 weeks! My only car has radiator problems so I went to autozone and ordered one, took a week and was damaged sent it back, another week got another damaged one, 3rd radiator put in and drove 20 miles got home blew a hole in it, with a mess all over the drive. Number 4 radiator shows up about a month later since this started and it’s the wrong one. Been talking to customer service they tell me they will overnight one, 2 days later no radiator, I call again they tell me they credited my account and they can’t help me. I say why didn’t you tell me that so I didn’t set and wait and response was they can’t get one. 6 weeks now and no car!! I have lost a month of work because of this! They just blew me off! I want compensation big time. I have been buying from them since they opened and this is my reward. What the hell is going on here! Guess I will have O’Rielly’s take care of my needs.
After seveteen years of dedication to your business I’ll never send another Comercial order to you. On numerous occasions I have placed orders to only wait and wait with no delivery. When I finally call about my order it is several sorry with your order wasn’t placed. Would like to know why that is when the sales rep is sitting in front of the screen looking up my parts. And here recently your district manager made me out to be some senial idiot. When I contested a bill that was incorrect by two hundred dollars. Pretty sad when my employer was assuring her that he heard the phone conversation and that I had questioned the price quoted. But yet she choose to side with her Comercial sales manager as if she was there listening to the conversation. I’m not the first to have the price quoted and the price charged to be different.
Thank you for your time and rest assured oriellys is smiling that they now have another account that does over five hundred on a slow week.
Sincerely, Lost Comercial Account.
Must be nice to be able to have a sexual relationship with the district manager and get whatever you want. Call him anytime for frivolous reasons and he comes running. This is sickening and totally against company policy. This is going on at the Johnson City, TN Market Street store. Between Christine the commercial mgr and Brian Musick DM. They are constantly fraternizing with each other in front of everyone. But as always no one cares. I guess AZ is running a dating and sex service. Maybe someone will do something when I capture video of this and post it to youtube for the world to see. AZ and its employees need to have some morals about themselves during the line of work. Especially a DM.
I had the worst experience today with autozone. First I called the greenwood ave location in Trenton, NJ location looking for an alternator the guy on the phone told me that it was in stock. So I came to the store where a young lady then confirmed that the part wasn’t at there location and that the part was in Fairless hills, pa. I then get to the Fairless hills location where a guy told me that he does not have the part and that it was being sent from the Philadelphia to their location around 5-5:30 today. I then called and the guy on the phone said to give him 20 min and the part should be there. So I called back again and the store had me on hold for 40 min. The associates kept saying after every few minutes please hold (repeatingly).
I will never shop in your store. From the beginning the gentalman and the woman from the greenwood ave location and the guys at the Fairless hills location were very incompetent and should possibly be retrained to know their product the company’s computer systems as well as proper customer service training.
It is a shame and I’m very upset I had to run around for a part that was suppose to be ready today, never even getting a call back to apologize for the delay. I still do not have the part.
Thank you
My reciept is reg 10 car 29 reciept 075002
Dear Sr or Miss:
I just want to contact with the with the executives of international business department. I represent an important spare parts factory and we are interested on Autozone. We are planning to travel to US with an important porpousal for Autozone.
We are Optimal Kg from Germany
Regards
Alejandro
I bought a battery on Aug 3 2014 for the 1999 Jeep that my husband drove before he passed away the previous year. I explained to the person working that I had to have my jeep jumped off and would like some help on what to do. This store is in Mooresville, NC but sounds very much like what you all have described as far as customer service goes. Anyway he said I needed a new battery which I purchased from them. Well here it is April 3 2015 and my jeep wouldn’t crank this morning. I had to have it jumped off again and drove right back over to the same store. I went in and ask for one of the guys to come out and check the charge on battery. He came out and sure enough the indicator said bad battery. I said well I just bought it less than a year ago from this store. His reply was no you didn’t buy this battery from here because this is not the brand we sell. This brand is a cheap battery that would be sold somewhere like Walmart. I repeated that I was sure I had purchased the battery from this store and they installed it for me. He insisted not and then I said well I have the receipt so I will prove it to you. He went back into the store while I looked through the dash for the receipt. When I went into the store and showed him the receipt he pulled it up in the computer and said no we sold you a battery for your RAV 4 to which I replied I bought that the same day as well. I insisted he keep looking and guess what he fount the one that was sold to me for the Jeep. The actual brand that he had declared minutes before that Auto Zone did not carry. Okay so that’s the first part of my story.
Here’s the second part, the manager came over and declared that the battery only had a 90 day warranty on it. I said why would you sell me a battery that was not reliable and that I was not informed of the 90 day warranty. His reply was well you bought a cheap battery so that’s what you get. Besides that he said the battery wasn’t even the right one for the charge the jeep needed. I said I just want you to prorate the battery and I’ll get another. He said nope it only had a 90 day warranty. My reply was well I suppose that’s why you don’t sell them here anymore because it wasn’t worth a crap. He totally ignored me and turned to help someone else. At that point I was really upset and told them so and also that I would report them and spread the word about their poor customer service to a female that had no clue and depended on them to sell the right product. Bunch of JERKS!!!! Please report your store to your local news channel so we can get the word out. Also to the Better Business Bureau as well. This needs to stop!!!!!
On March 12th at about 8:45 pm my niece, Debbie Moore, purchased a bulb for her car. One of the service techs on duty said he would install it. When he checked under the hood he said her bulb just needed to be tightened, which he did and she went back inside with him so he could do a return to her for the bulb she purchased but didn’t need after all. Approximately 15 minutes after leaving the store the hood to her car flew up while she was driving down the road. The hood had not been properly closed and when it flew up it completely damaged the hood, broke her windshield and dented the top of her car. Debbie called me upset and was sitting on the side of the road unable to drive with the hood of her car up and with a broken windshield while she waited for someone to come and help her. Someone arrived and tied the hood down for her so she could drive. It was close to closing time when she had left the store and when the accident happened and she waited for help and the car hood was secured so she could drive the car home the store had closed. The next morning (Friday 13th) she went to the store which is located in Bartlett, TN. The manager is David White and she told him what had happened. He said he would let his supervisor know what had happened. I also called him between 9:30 – 10am and said we needed to know how to proceed as she was driving around with a broken windshield and a hood tied down. I ask what we needed to be doing to expedite a response of what Auto Zone needed us to do to get this problem that was created by their employee resolved. David said to get 3 estimates for the damage. Monday, March 16th, Debbie went and got the 3 estimates as requested. Debbie went by the store Tuesday with the 3 estimates and David was not there so she did not leave them. She called him Wednesday, March 18th, and was told it was his day off. At this point we felt like we were getting no where and I called the corporate office and spoke with Wall Curry. He said to have Debbie drop the estimates off with whoever the manager was on duty that day and someone would get back with her. Debbie went to the store and dropped off the estimates and gave to the manager on duty on March 18th. On Tuesday, March 24th, not having heard from anyone yet I called Wall Curry back and received his voice mall and left a message to call me and I also called a telephone number I had been given the previous week for I believe the district manager, Jason Greenwood. When I called the number the person that answered the telephone said Jason had just left but could he help me. I did not get his person’s name. I started to explain who I was and what had happened and he said he knew what I was talking about and someone would get back with me. On Wednesday, March 25th, I received a call from Wall Curry and he told me what the company would do. I told him I would talk to Debbie and get back with him. I called him back Friday, March 27th, and was told he was not sure the company would do anything that another dept. was investigating the situation. I am very upset that we can’t get this resolved. I believe one of the reasons for Auto Zone’s growth has been because of the service they offer of not only selling the product but installing the product the customer buys. By Auto Zone hiring “trained Technicians” to offer additional services there is more liability to be incurred by the company and they should be able to accept responsibility when an incident/accident does occur. Debbie has ask for nothing more than to get her car fixed as it was the night she drove up into Auto Zone’s parking lot. Auto Zone knows there was not damage to the hood and windshield that night when she was at Auto Zone and that is not the issue. The issued seems to be why it wasn’t reported that night. We were ask why the claim was not reported that night and I told them because the store was closed and it was reported the following morning. I am hoping someone will read this and help get this resolved. It will be 3 weeks this Thursday since the accident happened. If Auto Zone is not willing to be responsible for human error then they need not offer the service. The person that has been inconvenienced is not Auto Zone but Debbie. She has been frighted by the hood flying up and breaking the windshield while driving down the road and is being made to feel like she has done something wrong. It’s a shame to not accept responsibility and instead try and shift the blame.
The stores in Johnson City Tn are a joke. They are losing all of their commercial accounts because of a couple of people. One is district manager Brian Musick which is a total douchebag. You call and complain and he pretty much just blows you off like your crazy or its your fault. Another one is the ditsy child named Christine that suppose to be commercial parts manager. This girl wouldn’t know her ass from a hole in the ground. But like so many others on here they don’t care about the customers satisfaction. So what we will all be doing is going to federated auto parts where people are nice and take responsibility for their mistakes. Also I will be discussing with my fellow garage owners to drop business with Az also. Which won’t be a hard feat. Also I will no longer be referring anyone and I mean anyone to Az. This company doesn’t care for us so we will not be supporting them. I hope you all lose every bit of business and more for the problems you have caused us.
I wanted to post my recent experience at Autozone. I stopped there today (I am in PA, Rochester location) as my check engine light was on. A gentleman came out in the pouring rain and hooked up a code reader for me and printed out the results and gave me some money saving suggestions where he could have sold me unnecessary crap (I wouldn’t know). While at my car, he noticed that my windshield wiper was a little bent as well. He went in got me a wiper and what I needed to self-diagnose the exact problem since code readers are a bit vague. This nice man stood outside in the cold and rain and put my blade on, explained the self-diagnostic technique, checked to see if he could find an obvious problem and then proceeded to stand outside longer while I ran the new wiper to make sure the second wiper wasn’t off and what damaged the first wiper. He was extremely helpful, went above and beyond in helping and explaining and did it all with a smile, despite getting soaked. I don’t see this kind of customer service anymore and it absolutely made my day. Unfortunately, I wrote his name on the printout he gave me and gave it to my mechanic so, I will email the corporate office when I retrieve it. His patience, helpfulness, thoughtfulness and willingness to get drenched to help a customer will cause me to recommend their business to anyone, him especially!
Please forward this message to your company president. I would like for store manager Lina R. from the 1834 Gessner Rd, Houston,TX store to be recognized for outstanding customer service. She “Wowed” me by helping me in my time of need. I purchased an H7 Sylvania bulb for my 2003 Hyundai Elantra about 4-5 months ago and during the early morning drive to work in thick fog, I noticed that my drivers side headlamp bulb was not shining down the road. It was on, but looked like it was failing. After pulling into Autozone and looking at the back of the package for the replacement bulb, it states that a customer may return the bulb to the place of purchase or to Sylvania directly within 12 months if not completely satisfied. Lina R. offered to swap out my failing bulb for a new one in the store. This was outstanding! I didn’t have the receipt for the failing bulb in the car as most people don’t but she really aimed to please by putting safety and customer service first! Later during the installation process, I noticed that my “failed” bulb was actually still good and the reason for the reduction in light was because the clip that holds the bulb in place came off. I returned the new bulb back to Linda R. as well as the tool kit that she let me borrow to work on my car. Thank you for empowering your management team to make customer service a priority and honoring what was stated on the back of the bulb package by allowing customers to return faulty bulbs to the store. One note though, there was no way for the store to pull up my purchase history by swiping my card. In the future, this would help customers prove when they purchased an item from any AutoZone store so they don’t have to hold on to old receipts to prove an item was purchased, especially for low cost items like bulbs. Thank you! There was also another associate in the store named Robert who I believe said he was from a regional team or something, he was also VERY helpful in working with Lina R. to get my “faulty” bulb swapped out.
Today 3-16-2015 at approximating 1:40pm, on Corunna Road in Michigan, one of your truck drivers did something very stupid that could of caused me to be involved in a serious car accident. It’s by the grace of God I wasn’t. I do plan on calling back and talking to someone about this as you are closed right now.
I was recently at one of your stores off of Ashley phosphate road AnD dorchester rd in Charleston South Carolina. I walked in just to ask one of the representative to look at the back of my vehicle to see if when I press the brake the lights and which I just purchased comes on. when I walked in, I was told we are not mechanics and a blank stare. I am a business owner and I am very well known on the southeast. I do feel like this individual did not want to help me and I will make sure from this moment on, I will not, and my client will not purchase from the store. Thank you for your time
BEWARE THE AUTOZONE STORE IN BELLWOOD, IL:
I have never seen anything like this in my environment before regarding a store where I have spent $$$. The lack of customer service is AWEFUL and when I pointed out to their attention where I took notice that the problem was, they reteliated on me and lied to their higher ups so no one would treat me right.
I went to the AutoZone in Bellwood, IL to buy brakes and the women (Shirley) at the counter ignored me initially, finally she acknowledged me and I told her I was there to buy brakes and that I have a warranty and that I called the day before and was told they had my brakes in stock. Shirley was having problems pulling my information up in the computer and then kept losing my information so I gave it to her 3 to 4 times before she could get it right. I bought the brakes, left and took them to my mechanic. I left the mechanic to run errands but an hour or so later he called to say they gave me the wrong brakes. I drove about 25 minutes to get back to him, picked up the brakes and then took them back to AutoZone in Bellwood, IL and then all of my troubles started. They became defensive, and rude when I told them my mechanic said they gave me the wrong brakes, then the woman (Shirley) who originally sold me the brakes left her customer to come over to me and the other sales guy and was even more defensive also and telling me she did not give me the wrong brakes.
It got very heated and the guy told me to leave the store and never come back, and I told him I am helping to pay his salary so how is he telling me to leave the store, then the Shirley started in again and I made a comment to them that they didn’t like and left the store. Mind you I did not cuss but I let them know what I was witnessing as far which customers were being serviced and who wasn’t and because I called it like it was they in turn lied on me to say I was the one who was the initiator of the incident to their higher ups so now they are biased and aren’t giving me the service that they should to fix the issue and said they can’t so anything to their employees based on the information that got that says I was the problem. I’m telling you, I have never seen anything like this before in my life in cases where I have spent $$$.
And here is what I am witnessing now – NO ONE AT AUTOZONE CARES ABOUT THEIR CUSTOMERS OR TO MAKE THINGS RIGHT – THEY WOULD RATHER BLAME THE CUSTOMER INSTEAD OF LOOKING TO SEE HOW THEY CAN HELP FIX THE ISSUE. I HAVE BEEN A CUSTOMER WITH THEM FOR ABOUT 20 YEARS AND THEY DON’T CARE ABOUT THAT…IT IS VERY SHAMEFUL AND SAD THAT IT HAS COME TO THIS WHERE WE HAVE TO SHARE INFORMATION ABOUT THEIR LACK OF CUSTOMER SERVICE ON THE INTERNET!!!
I WILL NOT SUPPORT THAT STORE AGAIN AND WILL TELL MY FAMILY AND FRIENDS NOT TO SUPPORT THAT STORE. I WILL BE WRITING LETTERS TO THE CEO – WILLIAM RHODES III – THE CFO – WILLIAM T. GILES & THE COO – HARRY L. GOLDSMITH TO SEE IF THEY APPROVE OF THE TREAMENT THAT I RECEIVED FROM THE BELLWOOD, IL STORE.
B. JENKINS
I really enjoyed being an employee for almost two years in the AutoZone family. I had to change my families life from Memphis, TN to assure my kids sucess and now the mission is complete and I’m ready to return if AutoZone will allow me. I alway felt a joy from working at AutoZone and as CEO William Rhodes always said “family comes first”. I want AutoZone to reconsider me for my old position ( General Liability Adjustor ) with the only place which me feel like leaving my 24/7 family and coming in to work with my 8-5 family. Please allow me a second chance AZ !!
Ordered a transmission Feb 25 from auto zone Oakhill wv told I would have by the weekend paid for in cash around $1700.00 told I would have the following wed still did not receive told on Friday I would have by Mon still do not have transmission as of this statement but u have my cash not cool and u still want my business remember the good never remember ed the bad never forgotten its not about the cash folks its about the service how do u sleep at night knowing all these complaints its called a conscious
I s recently at auto zone in brownsburg Indiana. I needed a head light and wind shield wipers. Billy helped me. He even installed them both for me on a bitter cold night. Little things like this make my day. He actually cared and was very nice . Please let him know he was appreciate
Katy Dalton
Good Morning,
Ok AutoZone it’s time to tell your truck drivers to SLOW down. Today in Texas we have Ice on the roads in the DFW area and your truck on George Bush Toll are driving at speeds of 50 plus. Slow down!
I feel sorry for the store managers that you all employ. I know a few of them and the way they are treated and the hours that they have to put in to meet all your requirements is just ridiculous. They all have families too but, it doesn’t seem like you all care. The managers I know are hard working and dedicated to your company and to get treated the way that they do is unacceptable in my book. I understand that managers put in longer hours because that is part of management. I have been a manager myself, thank god never for your company. I think that maybe you should put yourself in their shoes and see the hard work that they put in on a daily basis. However, I am almost positive that will never happen. Your company asks so much of all there employees and the pay isn’t that great at all. I have not been, nor will I ever be employed by your company because of your business practices. I hope that this reaches someone that will actually do something about all of this but, I am sure that it will fall upon deaf ears and you will continue business as usual which means you will lose out on some great employees because they will go where they will get treated better and appreciated.
I went to store #3514 palmview TX there was somebody on the cash register I was ready to pay I put my stuff on the counter and the salesperson ignored me and went to help another customer bad customer service 02/11/2015 17:30 FTMF
tale a nightmare on autozone, Store 3445 Alpharetta Georgia.
I bought a transmission on 02/03/15 at 8:36am. They told me that the arrival date was on 02/06/15 at 6pm. i went there saturday and teh manager of the store told me that the transmission was on transit. I received a phone call from the regional manager on saturday feb 7th and told me that i should receive it on monday feb 9th. Today is Feb 10th and still not signs of the transmission. On the top of that, the personal warranty information is incorrect and have somebody else name on it and they cant even correct that at this time. I’ve been calling and emailing several people and nobody can give me an answer. Is there anyone that can take care of this matter???
Auto zone is no good to there employees because I used to work there and one day Friday morning the power went out we had a bad storm on Thursday night there was no a/c, computers were down so no checkout or looking at parts, it was dark couldn’t see nothing but your district manger and regional manger still wanted to keep the store open like really that’s dumb we had to write everything in paper in the dark. Autozone is the worst company to work for
Why during a state of emergency in the NE region of the US, county officials are closing state offices and multiple groups are demanding people not to be driving on roads unless emergency personnel, but your District managers are refusing to close stores and let workers go home. Are they that greedy to have associates be killed in accidents from this blizzard? District managers, or Regional manager continue to put your associates at jeopardy trying top keep stores open during bad weather. I wonder if it would be a good PR when/if someone dies driving home tonight during 1ft of snow, cause they were forced to be at your stores.
I went to you store on 714 N Horner Blvd sanford NC 27330 and i was so disappointed. First of I am a black male spent 8 years of my life in the United States Army and I walk into your store and get treated like a criminal from the start. I have a 2007 Yukon XL I was going to pick up a couple of parts for and when I was looking through some stuff there was a sales associate acting like he was looking through the oil, I saw him but I just didnt worry about it. Then I went to ask him a question about the difference between royal purple oil and regular oil and with a smart mouth he told me your store dont sale it. So i was about to leave then I remembered I needed tire spray so I went to were it was and when i looked up there he was looking at me at a cash register that wasn’t even open. So I left, there was at least four other people in the store that was not getting the attention I was receiving. That’s not right, I will be emailing higher and higher until I get an answer because I didn’t survive Iraq and Afghanistan to be called a criminal in my own city!
HELLO , IM A LOCAL OWNER OF MEINEKE CARE CARE CENTER IN RENO NV, I HAVE BEEN HARASSED BY YOUR COMPANY ON NOT MAKING PAYMENTS , I HAVE ALL MY BANK STATEMENTS FOR ALL THE CURRENT BALANCE THAT IM BEEN ACUSE OF. ERIC AT YOUR STORE IN RENO NV ODDIE BLV IS IN CHARGE OF OUR COMMERCIAL ACCOUNT. ERIC IS RUDE , UNPROFESIONAL AND JUST HORRIBLE CUSTOMER SERVICE MANAGER. THIS IS THE 4TH TIME THIS HAS HAPPEND , I SPOKE TO YOUR CUSTUMER SERVICE EARLIER TODAY , ANNA AT CORPRATE OFFICE IS ALSO ANOTHER OF YOUR EMPLOYEES THAT NEEDS TO BE REPLACE BEFORE YOU LOOSE MEINEKE BUISNESS , PLEASE CALL ME AT ANYTIME 775-359-0880. ASK FOR ALBERT MY STORE MANAGER , HE WILL GIVE YOU ALL NECESARY DAXXXXENTS TO GET THIS STRAIGT , THANK YOU .
My boyfriend bought some blue devil for my car and we didn’t need it. He lost the reciept so He called AutoZone to ask about the return policy with no receipt the manager on duty told him if he doesn’t have a receipt he will not return it. My boyfriend then looked up the policy online and it says it can be returned he will get store credit for it. So I called the same AutoZone back and was told if I don’t have a receipt and the product was not open (which it was still closed) it can be returned and we will get an AutoZone card. My boyfriend went inside to return the blue devil and was denied the return. The manager called another store and because the other store had 2 bottles of blue devil missing that manager told him not to return it… We are not thiefs and we do plenty of business at AutoZone because my boyfriend is restoring/rebuilding his mustang and for them to not return an item we paid for is unacceptable. It is not our fault another store is missing items and it’s not professional to take it out on customers. I would like someone to contact me about this because it needs to be resolved.. The AutoZone this is regarding is 500 north spring garden deland fl 32720. The manager my boyfriend spoke with was Sean.
I have some parts I bought at Chief Auto Parts back in the day with a lifetime warranty, since autozone bought them out do they honor that warranty? I have the receipts.
James
issue with Auto Zone battery. Twice they charged it and told me my nearly new battery tested good, only for me to find it dead the next mornings. I took my car to the dealer thinking I had an electrical drain and paid for an expensive diagnostic. They said the battery was bad – won’t hold a charge. The dealer could have convinced me to have an unnecessary repair or buy a battery from them but didn’t. They said go back to Auto Zone, try to get a refund and buy a new battery somewhere else. The dealer said they see a lot of this with Auto Zone claiming their batteries are good and won’t honor the warranty. I am going in circles trying to get this resolved. The Auto Zone manager says he can’t replace it because it tests OK there. Their “warranty” is meaningless so Buyer Beware.
Going thru that now. The Gm dealer and my mechanic tested and told me I need a new battery go back to autozone and get them to replace it. Autozone clerk test and said that protocol required for them to charge the battery for our it is below zero I have a little boy and once I turn my car off it will not turn back on. Not happy with how they claim they stand behind their merchandise.
Going thru that now. The Gm dealer and my mechanic tested and told me I need a new battery go back to autozone and get them to replace it. Autozone clerk test and said that protocol required for them to charge the battery for a hour. It’s below zero I have a little boy with me. once I turn my car off it will not turn back on. Not happy with how they claim they stand behind their merchandise. Now they tell me I’m not in there computer they never sold me a battery. I can’t believe this glad i purchase with my credit card. This is unprofessional of them
Going through the exact same thing as we speak. Im about to call headquarters in MEMPHIS.
I was hired in march 17 2013 I accepted three tips total amount of $8 between #3 customers I did not know I wasn’t allowed to accept tips and I haven accepted tips since , now in December 2014 I get questioned and I was thruftful about it but the loss prevention guy nick did not ask me when also the real reason he was trying to resolve was if I ever used tools on my day off and returned to the shelf which my answer was no but anyway I got fired for telling themthruth ….please get back to me 1239 240 ****
On Sunday the 21st Autozone was having a huge flash sale on oil. $1 per quart of Castrol SynBlend with free shipping. I purchased a quantity of 12. I didn’t want to be too greedy.;) I received conformation of my order a short time after via email. Three days later I get a notice from Paypal that my order has been canceled by vendor. No notification from Autozone and no reason why. I called customer service to find out what the problem was. From that point on it was a nightmare. Call dropped off several times before I could even get to a person. Once I was able to get to a customer representative I was told SORRY but you’re SOL since they are out of stock. OUT OF STOCK ON OIL??? The local Autozone had the same oil on the shelves but I was not allowed to pick it up locally. I asked to speak to a supervisor and again the call was dropped. I called again and asked immediately to speak to a supervisor and was transferred to another person. I again explained the issue and gave him my order confirmation number. Again I got the “SORRY BUT” response. After some bantering around they did tell me they would send my a gift card to compensate me for my time and trouble. I said “fine, then can you send me an email conformation with your name so I have a record of this conversation?”…. Next thing I know is… Silence and another dropped call. This will be the last time I deal with Autozone. It’s a shame since I have one just around the corner and I’ve done so much business with them over the years. I’m an avid car collector and motorcyclist. Currently have 5 cars, 2 motorcycles and an RV in the stable. I guess I’ll just have to make the turn in the opposite direction and go to the Advance Auto Parts just a few blocks away. Shame that this company would rather loose a customer then to work something out over 12 bottles of oil on a sale they promoted abut was insufficiently stocked for. RIP Autozone.
Today, about an hour ago I was treated worse than AlQaida @ the AutoZone (4926) located @ 1402 Kempsville Road, Chesapeake, Virginia 23320 [Ph# 757-382-4234]. The female was about 5’11”, Caucasian and the male was about 5’7″ Chinese(Asian). Did not get either of their names. Rude, discourteous, disinterested and uncooperative! I finally found what I thought would help my ’87 El Camino radiator – no thanks to these two morons! My Transaction # is: 005626, Ref # 4926-005626-141217-2. Signed Disgrundled Customer, Mr Rich A Salzer, Post Office Box **, Chesapeake, Virginia 23328, USA. Pls. cal me back: 1-757-679-****. Keep this sh*t up and I’ll be going to Advance Auto Parts or Pep Boys. Have an arrogant Christmas, as you are/were…Carry On (I’ll be writing as well)!
i work for autozone and just transfered to a new store before i transfered i was getting alot of hrs and being transfered as a manager then i get transfered and moved lost a weeks worth of pay and was lied to about the store i was goin to i know have to drive 30-40 mins one way to work thats a full tank of gas for me now im being told i have to go to some class that if i dont go i will lose my job i think is total bullXXXXX if i cant afford to go and im no longer getting my training as a manager and my pay dont go up then why should i waste a tank of gas for two days worth of training this is the worst company to work for when ppl tell me if we are hiring im goin to start telling them they dont wanna work here and at my new store im being treated like i know nothing i have been working on cars since i was a kid i can rebuild motors and everything else i know more about cars than half the ppl that work for this place if it wasnt for the computers there they wouldnt know XXXXX ya some may have a ASE certified badge on there shirts that just means they know about the parts nothing else there pay sucks and i lost my dad in april of 2014 my second day at work and i still have not been able to take time off to grieve for him i had to switch my shift with other ppl just so i can go to his last viewing or i would have got points for missing work.
The guy at the Whitehall, Ohio store by the name of Mark is walking around with the title of manager. I’m not sure who was responsible for putting him in this position but they themselves need their fluids checked!! I’m not going to waste a lot of my time nor yours with all the details, I will however say that this guy is one of the most unprofessional people that I have ever encountered. Immature and deceitful is just a couple of nice things I can say about my experience with him. Long time customer saying good bye Autozone, I’ll take my business and my money elsewhere without any regret. Keep up the pace Autozone your competitors love ya!!!!
My experience today on 12/10/2014 between 1:00pm to 5:00pm
Was terrible, unable to return an item. I would like to post the names of people I spoke with but that may be too much. I won’t do business with this company ever again. But like Mr. H told me an expensive lesson learned (verbatim). Thanks for reading my post YOLO
When to autozone on miami fl 119 street. Was there for 45 minutes, when to the register to pay , I notice I didnt use my reward card, I tol him since I’m buying for a lot of money can you please rescan my items for me since it’s only there isn’t anyone waiting. He said no, open the register and put the money. I told him u were not done checking my items, since you just want to get ride of me can. I want to return them and get my money, he said return system down, it was 7:45. When home call them on the phone and ask if I can return it they say yes. That man look at me dead me dead in the eyes and lie to my face and keep my money. Were is the honesty, customer service,and the respect I never was rude to the person and he decided to be disrespectful toward me I feel very offended and I will never ever go back to any autozone anymore
Hi today around 2:00 pm I called the autozone on West Ridge Shopping Center, 95 Myrtle St, New Britain, CT 06051 because I was looking for a part for one of my cars and I spoke to the rudest person on the phone . As I was trying to te her the year and model of my car she was just having a non related conversation with a coworker while I was listening to their personal conversation. Once she took my car information with an attitude, I asked if it was available at the store., she snap and yelled at me telling me to let her check to see if she have the part in the store. I asked to speak to a manager because her behavior is not acceptable and I would know since I’m a store manager myself for a very well known retail store. She said she was one of the managers, her name is I believe Liz G. Or Luz G. I’ve been a customer for autozone for over 17 years and this woman was so obnoxious and disrespectful to me that I decided never go back to that store.
I have been dealing with Auto-Shack/Zone for most of my pre-post adult life. I have bought parts for a 1980 Honda Civic through a 2013 Yukon and a lot of vehicles in between. I will say over the years I have had a few parts that wasn’t up to par on fitment to wearing out sooner than expected but I will say I have never had an issue getting the parts exchanged. I live in Tupelo, Ms with several Autozone(s) at my disposal, I only use one and that is the one on South Gloster Street. I have been dealing with Micki Boyette (Commercial Sales Manager) and Ricky Pate (Store Manager) for years and they have been awesome in getting the parts I need. I have spent Thousands of dollars with them and they have been knowledgeable and helpful whether I spend $5.00 or $500.00 at a time… Good guys and should be reconized for their values and dedication to your company because they always find a way to make the consumer happy and the company profitable at the same time… Thanks for you time!
Brought battery in August 2014 at AutoZone in Detroit tireman /Wyoming has been replaced 3 -times very disappointed if happen again iwant cash refund go somewhere else to get better quality I very disappointed with AutoZone
recently purchased brake shoes for my daughters vw. I had the items shipped to home with no issues. When I went to install the parts would not work. I returned to the local store in Wayland MI. Thank goodness they had the same parts in stock because we were able to compare the parts that I had ordered and what the store had in stock…Part number 662.
The parts I received were manufactured incorrectly and we were able to see the difference immediately. I wanted to make someone aware of what happened. The correct part was make in Mexico and the incorrect part was make in the USA. Yes it was a inconvenience, not looking for anything just a FYI.
Thank you,
Ryan Cole
I live in Rossville, Illinois..
But on Thursday 11/13/2014 I bought a theromostat for my 200O Chevy Silverado at the Danville,Illinois store on North Vermillion st.
Today(11/11/14) (@630 am, with a temp. Of 18℃), my wife and I were headding 30 mins south out of the town we are living in when just 1 mile out, my truck over heats (we waited for an hour in the fridges cold before realizing it woukdnt cool down enough)…. So I proceed to install the new thermo stat, got everything taken off to replace the thermo. But the sales clerk I bought the part from at A.Z. sold me one that didn’t even fit….. So, I got on the phone and called tat store. The guy who answered the call said he couldn’t help., so I got a lil Pist..’ so the store manager “Brian Coffey….gets on the phone,
Aistin:?
Yes, I said…hey, sorry my guys messed up lastnight, so I’m going to deliver this to u…”cool” I said…well ur store manager not only delivered me the right thermo, but also took it upon himself to install the new part, and brought me new anti-freeze….. It took Mr.Coffey about 20 mins to get my wife and I back on the road again.
Its gentalmen/Managers like Mr. Coffey that give consumers hope when doing buiseness with your company…… More managers should be more like Mr. Coffey
Your mangers and employees at your Richton Park IL location are extremely rude and unprofessional I will be complaining to the Better Business Bureau immediately you have truly lost a customer I refuse to spend my money in your store ever again
Autozone is the worst place to work for. They treat you like crap and expect everything to be done with only two people on schedule for the whole day. No days off , no breaks , and denied requested days off. I tried to take a week off for my wife’s birthday because we were going out of town and was told a straight up NO. Also I want to go to school but my manager told me I can either quit or become a red shirt so I can go. I wish I could just walk out .
I enjoyed working for autozone it was wonderful experience the staff and managment were awsome I was a commercial driver @ 5420 I normally worked under Marcos great guy to work for very smart he really knows his parts would work for him anytime. I’m a loyal autozone please keep up the good work.
Here’s why I will not buy from AutoZone. Their pledge and values are laughable when they have employees such as this:
You tube search People’s Court October 31, 2014 S18E35
The quality of their parts are TERRIBLE. I purchase inner and outer tie rods for my Ford Ranger. After putting on all four tie rods and starting to put the grease fitting on I notice two out of the four where not threaded. I had did disassemble everything and have my wife pick up two more. After reassembling everything again, I had another bad one. The bolt from the tie rod would just spin and could not be tightened. I had to disassemble everything again. At this point I was extremely upset and I called the store to explain my frustration. This store did not have a replacement so I had him call around to see what other location had a replacement. I also had him double check where the grease fitting is attached to make sure it was threaded. After being on hold for quite a while the employ found one. The reason it took him so long to get back on the phone is because the other locations that he called had the some problem with their tie rods. Luckily he was able to find me one. When I went to the other store to pick up the 5th inner tie rod (vehicle only have two inner tie rods), one of the other employees said he has seen the same thing with the inventory at that same location. Not only with tie rods but other items. This tells me this is not a onetime issue but an ongoing problem. When corporations try to cut costs and buy from China we as consumers pay the penalty of poor quality. I would rather pay more for product I can trust and feel comfortable putting on my vehicle. I spent over 10 hours to replace my tie rods due to the quality of your products. This should have only taken me 3 hours max. I had to assemble and disassemble everything 3 different times and had to purchase 5 different outer tie rods to get 2 good ones. This is not a good percentage for quality. I had other issues with the inner tie rods but was able to make those work because I was going to go back to one of our stores. I will never go back to an Autozone because of the quality of your products. The employees’ were helpful so I don’t fault them for the products but I do fault Autozone for it.
I’m currently a store manager for autozone! I have been employed by autozone for the last 16 months & a store manager for 3 months. I acquired the right to have a panel interview by the means of calling & talking to my regional huaman resources manager, because I wasn’t giving the chance to interview before a panel by my district managers! Needless to say I got the job! Now three months later after very little help at all from my district manager I have cleaned up, reset & have tried my hardest to turn this store around for the better, I am now being accused of steeling & my district manager upon his own departure from the company is trying a bring me down on his way out! I’m a honest person with nothen to gain from taking what I haven’t earned! My district manager hates the fact that I have went over his head to get the position I currently have & found myself a way to not be the boot licking lackey as well as provide for my family. I’m just one of many black or African American men who are constantly racially profiled & deals with this on a daily basis. I only write this because I scheduled myself off on my own birthday, witch was the day before my district manager is departing from autozone to a new career for him self, that I was called in by my district manager on my day off for no other reason, come to find out via text that he wanted to confront me with alagitions of steeling and to fire me, on my birthday/day off! Nevertheless I turned my phone off all day, just so I can wake up & turn my phone on to find text after text of his plans to fire me before he leaves this company! So now before I go to work for what seems to be my last day here at autozone I thought I would finally comment on what I’ve been dealing with sience day 1! Thanks for listening! Kari Kareem S.M. Auto zone! 10576236, Omaha NE. 68111
The Kennet Square Pa store is very unorganized and not helpful at all every time I go in. I have a commercial account with your store and do a lot of business with you and no longer wish to support your company due to lazy, distracted, and unknowledgeable staff. I was in the store today planning to buy $500 dollars worth of product. As I waited my turn in line customers that were behind me had been help first as I continued to be ignored. One employee was putting product away and ignored me as well. After this I was furious and left the building, As I walked out I noticed 2 employees smoking as the store was very busy. I shook my head got in my truck headed to advanced auto and opened an account with them and will be doing further business with them.
Autozone sells trash. Bad parts that cost the customers ridiculous amounts of money in extra repairs and further damage to vehicle. Never ever will i buy from atuzone again.
I just purchased a 119.00 battery from the Bristol,Va store on Bonham Rd. The store manager(Bobby Goldman) was incredibly rude & should not be in any type of managerial position. I first gave him the info I downloaded from the AutoZone website. He just grunted and had this smirk on his face. I then walked over to a display to see what was for sale & he was apparently asking me a question behind this register with something blocking his sight. All he had to do was look around & let me see he was speaking to me. When you speak to someone you should look them in the face. This guy(Bobby Goldman) looks down and kind-of mumbles. He then asked me if I had a rewards card in a very loud & obnoxious manner. This is when I should’ve gone to WalMart. There was an older man(possibly 80’s) before me that was treated even worse. This individual (a store manager) should be a disgrace to any corporate office. Something should be done.
So upset with grand rapids district manager, and payroll department. First off I have been a store manager for over 4 years with one of my previous employers. I was promised a store manager position at Autozone after a year. Then they asked me to run the commercial department. My district manager said “if you grow this department, I will get you your store manager position. Well I finished off the year positive. Grew the business 10%. Had a bad start off for the new physical year. And he took me out of commercial and put me back into assistant store manager. Then was told I had to wait another year to get my store. On the payroll side it has been a month after I took my vacation and I still have not received any vacation pay. Even after I talked to them 2 weeks ago and they said” it will be on the next paycheck”.
I was recently terminated from autozone in Ohio for attempting to catch a shoplifter. A woman employee got the license number and called the police along with me. I was terminated and she was reprimanded. I owner stock in AutoZone which I wanted to keep to pass on to my children. Someone from Autozone called my home and asked if I wanted to sell the stock or receive the certificates. I said receive the certificates. THey said it would be arounf 13-14 weeks before I would receive them. After 6 weeks I received a check in the mail for the stock that was sold. Now I am stuck paying taxes on a short term capital gain. Thanks Alot Autozone. You screwed me again.
I went to the auto zone on Buena Ventura Lakes in Kissimmee & I recieved the absolute WORST customer service in the ever. I honestly think that McDonalds has better customer service than this store. I also work in retail and if any of my associates treated any of our customers like they did. Id fire them on the spot and the worst part is, it was two managers. Store Manager (Angelica) and Comerical Manager (Carlos). When I told them my concerns they responded, “You either wait till tomorrow or get your money back.” & in my opinion thats no way to talk to a customer. I will no longer go to auto zone because of this.
I ordered a part from the Arcadia, Florida Autozone on September 22,2014 and was assured that I would receive it on September 25,2014. On September 25 I went into the store to purchase another part and while there asked if they had an idea of what time the deliveries were made, they asked what part I ordered and then I was asked to wait for the manager. The manager came out with a piece of torn off notebook paper and told me they needed more information before the part could be shipped and that it would be an additional three weeks wait for the part and that no one contacted me because they did not have my number. I told the manager that I had a printed order invoice that showed delivery on the 15th and that my full name and cell number were printed on it. I informed the manager that I could not wait three weeks and that I wanted a refund, he said that if I would get him the addition information that he would make sure I had it in four days. The additional information was given to the part manufacturing company within two hours after the conversation, it has now been 11 days and I still do not have my part and have not had any communication from the store manager or associate.
I am done with autozone. I bought a battery from the hope mills nc store. it did not have enough power to put the convertible top up. i am doing body work on the car so it sat for two weeks. i went to start it and nothing.. i took it back to the store and asked to exchange it for a more heavy duty battery. i would pay the difference. he said he has to charge it before he can do that. WHY???? if im upgrading to a more expensive battery? this jerk told me to come back in a hour and a half, so he can charge it. this is poor customer service. i guess autozone has gotten to big to care for their customers. i rebuild cars off of craigslist and fix them, repaint and sell them. i put about $500-$1000 per car for parts. i am now going to use rock auto where they are so much cheeper. i guess this is why those internet autoparts stores are doing so good. because we are tired poor customer service.
My husband purchased 2 power steering pumps and both of the pumps are bad from auto zone tehachapi,ca.We would like to get some money reimbursed back on the amount we paid this is ridiculous weve never had problems with parts only from Auto Zone in Tehachapi,ca. And thats it.
Dear sir and or madam, just 15 mins ago at 1:20 pm, phoenix Az time. I was at your store in Glendale, Az I was rudely treated by your associate MEGAN, while the goateed associate just looked on and took a stance as if he thought he could even think he was able to take me on. I’m writing this from inside O’REILY’S which will now be getting all my business I will tell my friends to stay away and pass it on. I work as a television news camera man in los Angeles.
Upon walking into O’Reilys we mentioned what just happened they said was it a female? So hope you look into this.
Kind regards, martin r. Sanchez
602.483.XXXXx / man***@gmail.com0p
I TRIED FILLING OUT APPLICATION WITH AUTO ZONE ONLINE HAD HALF OF IT FILLED OUT WHEN COMPUTER ADVISERS ME I DID NOT FILL OUT APPLICATION COMPLETE TELLS ME TO GO ON TRIED HALF DOZEN TIMES TO NO AVAIL TELLS ME TO PUT IN NEW PASSWORD WHICH I GOT FROM COMPUTER TRIED TELLS ME EACH TIME LOCKED IN AFTER I PUT IN PASSWORD I GOT FROM COMPUTER.TRIED CALLING HEADQUARTERS OF COMPANY TO NO AVAIL.WHAT A JOKE ANYBODY WANTING TO GET A JOB WITH THIS COMPANY.RECENTLY TO STORE MGR .HE THINKS IT IS A JOKE TOO.HE TOLD ME HE COULD NOT GET A JOB TODAY WITH THIS STUFF.HE GOT HIS ON PAPER APPLICATION NOT THIS STUFF.SO IF ANYBODY WANTS A JOB WITH COMPANY YOU WILL FIND IT VERY HARD TO SAY THE LEAST.
so I was at the AutoZone in Colorado Springs on Platte and Boulder today. I have about 5 projects going on and I planned on spending about 150 dollars. I was in the store for about 30 minutes just because I couldn’t find anything that would work for me and had a hard time making decisions oh and on top of that I forgot my list at home. anyway there was about four or five employees working at the time. The manager Mike is awesome he’s a good guy and great with people and I see him every time I go in which I’ve been going to the store about 6 years now. Everything was going good until Joshua , an employee that’s been working there 8 years decided to come up to me and asked if he could take my basket up to the front. I told him sure but I’m not quite done shopping and I asked if I should just grab another basket. he immediately answered with “man you’ve been in the store for a while your walking around with a basket ,we had a guy here yesterday take some stuff and to tell you the truth I don’t think that you’re here to spend money” I said “you think I’m going to steal something from you?” and he shrugged his shoulders with a smirk on his face and said” well” I immediately gave him the basket and walked up to the front desk to talk to Mike but you was gone. I left a message with the regional manager and hopefully they get back to me and we can do something about this and get the guy written up. talk about embarrassing. I’m 35 years old with two kids and I don’t steal anything. I have my rewards card and I’ve spent so much money at this store and now I don’t even want to go back. What would you guys do if that happened to you? I mean they have cameras in the store not one of the other employees did this to me they’ve never done this to me. I didn’t do anything to make him think I was stealing that then I just don’t understand why he did it. but I’m sure that nothing’s going to happen autozone is just going to shrug it off their shoulders because I mean honestly what am I going to do. I’m just one customer to them and they would be fine without me so i dont know what a crappy day. Thanks Joshua
William C Rhodes the third CEO AutoZone one of your district manager Alabama Enterprise want a meeting with my son he is in the Air Force Reserves and a full time employee of your 4-over a year now has gotten activated now one of your district managers wants to try to can his butt or put him as a part-time he’s being activated April and won’t be back till like November his job should be safe while he’s gone. this is what I sent mr. Rhodes the boss guy CEO of AutoZone
i can relate to some of your dissatisfaction. however the store manager of
the store inlongview texas (gilmer road) is by far the best…..i have known for
years zand he represents autozone well
I hope this finds all readers a better day than I had. After looking in several different places,I was told to try Aotozone. I was in need of red tail light tape ,I am disabled. While trying to find some one to help me i saw no one,until I went around the corner there stood a man on the phone I asked if he could assist me in finding the tape. The man said nothing to me then helped the gentleman behind me I stood back for 5-6 minutes no problem I did find it strange that nobody greeted me or even cared I was in the store. I approached the counter in hope of getting help and the man said “Cant you see im busy on the computer here” He then yelled at a lady maned tina\lisa and she replied “you can see im with a customer “so i ventured off to find it myself after looking thru the whole store,Not one person or staff offered any help after spending almost a half hour in the store. I found my tape thankfully I took it to the woman at the other side of the store I didnt want to have any words with that man .There was a customer at the register, It was soon my turn . I gave the moneyto moody looking woman my money,She wrung up my tape gave me my change,aND then stared at me I stared back the woman looked un sure of what I wanted from her Well if any one would have takin the time to teach them horrrible staff meMbers just a little customer service, they would have a much better score than 1.9! NOT EVEN IN THE BAD PARTS OF SOUTHBEND IN, WILL YOU GET CUSTOMER SERVICE THIS REDICULESLY UN TRAINED CUSTOMER SERVICE,ANY WHERE I believe this company will fail , and its not corparate they are very polite and understanding. Its the managers that allow these foul,rude,mean uncaring no service skills people to run there store The manager should take care of and react when people get bad customer service. And if its not the manager that its the general manager who should have to take responsibility for the stores he or she runs this chain of stores should be overhald completely . and soon everyone knows DONT GO TO AUTOZONE store number 0657 Mckinley , Mishawaka INDIANA
I am a Customer at the store at 7810 Tonnelle Ave in NJ. I am a Vietnam War veteran. Many of your customers are war veterans who have served in war zones. We are trained in self defense and using firearms, we are also trained in making a presence without displayng firearms.
War veterans and most citizens shopping at Autozone DO NOT WANT A SECURITY PERSON FLAUNTING A FIREARM. Wearing a sign “Armed Security Person” is enough, weapons are displayed, they intimidate the average customer and remind war veterans of unpleasant war experiences.
Next time I visit an Autozone store (including this store) I DO NOT WANT TO SEE THE SECURITY PERSON FIREARM.
I am a business owner of an auto repair shop, and buy most of my parts at auto zone.
Sad to say that they change prices more than they change products. The childish workers that they have working there are like children at play. Some give parts to their family and friends thru business accounts to get cheaper but yet i will call today for a starter and it will cost 99.99 i will call tomorrow for same starter and they will try to charge me 150.00.
Someone needs to make up their mind. this message is for the auto zone on marshall and hunting park in philadelphia.
and the delivery service really sucks because they are out visiting entire north philadelphia instead of doing their jobs!
THIS IS A COMPLAINT/MY HUSBAND WENT TO AUTOZONE IN CORCORAN,CA,AROUND 4:30PM.AND HE TOOK MY CAR BATTERY IN TO BE CHECKED,THE YOUNG MAN WHO HELPED HIM TOLD HIM TO COME BACK IN 1HOUR.IT WAS ABOUT 5:20pm WHEN MY HUSBAND WENT BACK.THE GUY TOLD HIM THE BATTERY WAS GOOD.SO MY HUSBAND PUT IT BACK IN AND THE CAR STILL DIDN’T START SO HE WENT BACK AND PURCHASED BATTERY TERMINALS,PUT THEM ON,STILL THE CAR DIDN’T START.SO TODAY HE TOOK TIME OFF FROM WORK AND SAID I’M GOING TO TAKE THE BATTERY BACK AND HAVE THEM TEST IT.LORD BEHOLD THE BATTERY WAS NO GOOD.THIS WAS A DIFFERENT STAFF.THE BATTERY WAS NEVER TESTED.WHAT INCOMPETANT STAFF YOU HAVE WORKING FOR AUTOZONE.SAD TO SAY THEY DON’T DO THERE JOB.
Have been a fan and loyal customer of Autozone for years because my dad shops there and never had any issues. I currently pass two O’Reilly’s and one NAPA to get to my Autozone. I am no mechanic but take on the issues that I know that I have the tools for and the ability to complete. The shop I take my car to for oil changes and issues beyond my capabilities told me that I needed to replace my front passenger side bearing. I had seen my dad do it before so it looked simple enough, take it out, repack it with grease and put it back. Well that is not the story at all. I bought the bearings and rented the tools. I asked the clerk if these were prepacked or did I need to buy grease to pack them. I didn’t know because I never attempted this before. He open one of the boxes pulled of the little cover to the bearings and said they were already packed. Sunday started pulling everything apart and man what a challenge. What would take someone with tools took me about 7 hours because everything is machine pressed into the wheel. I tried the tools that I rented, I tried pry bars, I tried hammering the bearing out…but nothing was working. I was able to get the hub and bearings out, but had to take it to my local shop to have them machine press the other parts out of the wheel and press the new part back in. After 6 hours of wrestling, busting knuckles, and even cussing out the wheel bearing, I finished one. That was it, I was done and didn’t want to do the other one for the sake of doing it. Next time I will leave that up to the pro’s. So later that day I took back the tools and the other bearing. I met the most snotty and rude manager on duty that I have ever encountered. She was argumentative and hostile to the point of refusing to return the bearing because she said it was damaged. I told her that is they way you sold it to me and I didn’t even open the box. She said she wouldn’t return it and it didn’t matter what I said and gave me the District Manager’s number. I have called the DM a few times and even sent a email to the corporate office, but I have still not gotten a call, but I did get a reply that someone would be contacting me. So the first question is, did I damage the bearing. If you’ve tried this job without a press you know that you have to destroy it to get it out. If you have a press then maybe you can get it out looking half way decent, but that wasn’t my case at all. Second question is, did they sell me a defective product. Well it seems they did because this one was either damaged when I bought it or it came from the manufacture that way. What would have happened if I put a defective wheel bearing on my car? Who knows, wheel could have flown off, the wobble would have drove me crazy, or nothing. I hate to leave a company and go to competitors over a $40 part, but it’s more than that. It was the manger with the attitude, it is the DM that didn’t follow through, and it’s the company that allows poor customer service to be tolerated. Needless to say it to easy to find the same product for the same price at other stores and online. Thanks Autozone for many years of service, but your only good as your last mistake.
In regards to complaint. I have to say I went trough a bad experience. I do have to admit that Fernando is a professional that cares that his customer is 100% satisfied. Fernando went above and beyond to keep me happy and loyal.
Southgate store. On firestone
Overall Fernando made me realize that he cares. People like Fernando should be running districts regions. He’s compassionate and very professional. I’m pretty sure he always puts the company first and makes sure the community stays loyal. Please recognize Fernando he made sure this problem stopped and kept the customer wanting to come back . I will make sure nobody knows about the hickup I had. On the other hand I will let everyone know Fernando will go above and beyond. Also Freddy was very helpful as we’ll.
Thanks .
Happy customer ,
I went into your store in acworth ga store# 3170 looking for power steering fluid and saw a product that stops leaks… unsure of the product I spoke to one of ur managers and asked him about the product and told me that it would work fine so I bought and l poured it into my power steering cap.. drove 1 mile and now my truck has no power steering and im stuck in the middle of a major rd with my 7 yr old son!!!! I need someone to email me as soon as possible because this might turn into something bigger than a small leak and I trusted your employee because I don’t know much about cars so I need someone to contact me asap
Went online and order some parts. Convertible new car for me and a road trip this weekend. Part of my order was for two (split) axels (same part#). The axels came in and I took them to my local shop. 5 minutes till closing they called. The first axel had its bearings rolling around in the box NOT GOOD. Then they open the second box and they flange is messed up. WHAT the hell-o-pete is going on with your DuraCrap products? The same part but two different problems. Where are the QC people? Let’s see car is on the rack and the 1-800 lady is telling me I can take them to the local store and I can replacement for them and they can have my parts sent in by next day mail…. Why should I trust any part from DURALAST when I’m servicing my family vechicles? Why should anyone trust Autozone with their family vechicles? Yes they were a lot cheaper than anywhere else but then again like my papi said” You get what you pay for”. I will return them tomorrow first thing ….and it might be my last trip…..
The autozone 70th Street is the worse autozone to go to they don’t wait on you they give you a hard time they think they know it all and They smart at the mouth and I hate When they the only store have the part . I I really go to another store and purchase my order . I feel like they pick the wrong people To work In there store’s and they always have attitude
Oh by the way that AutoZone that would not refund my core deposit back in cash as I gave them, there address is XXXX Gratiot Ave. Eastpointe, Mi.
Seems like autozone is screwing over more & more plp!! There becoming money hungry grubbing company, after all if it wasn’t for the public dealing with them they wouldn’t be as large a company as what they are today.I myself and other family members have been purchasing parts from them since they opened there doors not to mention friends, well my friends and family slowing quit dealing with them because of poor service wrong parts and trouble with refunds.I am also going elsewhere from this day forward, I made a credit card purchase for a starter that was almost $200. with a $20.00 core which I paid cash for and autozone plp. Would not refund the $ 20.back in cash they sad thats just the way it goes they don’t have any control over that its the way the corporate office sets up refunds, core deposits and so on.I am done with autozone way to many other part stores to deal with
The Autozone Store on Summer close to Highland has stolen $52.61 from me on Monday! I purchased at part that was wrong & I returned it. I used my Debit card. When i returned the idea the lady at the working the front told me to rescan my card. I did. Well i did not know that i was support to be refunded money (cash) i waited a few days for my money to be put back on my bank card. Well that dont happen. Autozone was to hand me the money on the spot. Well i did not get any refund. I went back to the store & also called the Corporate Office both told me i was handed the money & they was “NOT GOING TO REPLAY ANY CAMERA” i was told i was out of luck & my money will not be giving to me. I am very very upset with AutoZone they are just thieves! At least they could have played back the front Camera to see i was handed NO MONEY! I bet the lady working the front took the money & put it in her pocket ! Well i dont know but i dont have it!
could you get your guys to pick up the darn phone. Period.
Just forget it. I’ll do my shopping across the street. Maybe enough people would simply shop across the street until you realize have to do something about improving.customer service. I’ll hold my breath. Don’t worry. I have life insurance.
Please honor ur price match..Staff is great and the parts r good quality..I spend alot of money there…but as for a daily buyer u guys r always busting my balls because auto world have cheaper price and u guys r losing profit magin..believe me im not abusing ur policy like other customers..just be loyal to me as I will be loyal to you..Thank you
could you get your guys to pick up the darn phone. Period.
Weekends are the busiest times especially right after 0800 church service. There will be least 7 people in line, angrily looking at the counter man because he is taking so long (because the customer doesn’t know what they want to buy and Is trying to mime what the thing looks like) so he will not answer the phone.
I replace my oil pump on 03 wrangler. From autozone. My jeep was fine. I just wanted to add a better pump performance that they had. In the box it said duralast. We’ll. That garbage. Didn’t work. For long. The oil pump. Broke. Inside the engine causing my syncro to break my camshaft got few theeths. Bad as we’ll. I was driving down the road. And my oil pressure drop. And I start hearing this click click sound. My jeep is been on the shop for. 7 weeks. Waiting for this stupid idiots to respond for the damage. They don’t care about peoples needs. How can this be possible. I own a welding company and the only way to stay on buisness is to do good work. And to tread customer well with no attitude. And whatever my customer adds. Or wants extra. I try to read them the best way possible. Ibut this people. Don’t care. 7 weeks. To respond to a clame. That is so so so. Stupid to do. I hate to get an attorney.
today 8/8/14. had to meet a customer in your parking .after I clofor the day for the day ..don’t usually do that but the customer had purchased a alternator from autozoneunder warranty we try to save her money on a tow.me trying to save my customers a few dollars being helpful went to the parking lot pulled the alternator off.with my daughter which works on cars for the past 7 years.she can pretty much remove your engine transmission rebuild it from scratch ..she always works on things with me all day long 12 hours a day…now to get to my point. .the guy behind the counter was extremely rude to my daughter and my customer telling them they will not exchange the alternator alternator..under warranty we had the receipt we had the alternator then the guys do not know how to run the machine to test it..possibly lack of training..then the guy says its a problem with the wiring harness in the car.we let him know that we had tested it using our Snap on Tools to test to make sure the voltage was proper….it was not…then the guy tells us there is no way to find a short in the wiring harness.now apparently he’s a mechanic I’ve been doing this 25 years we could see he did not know what he was talking about.he also instructed us that you will not exchange it again ever after he finally gave us one under warranty…really don’t understand the problem and apparently he didn’t know what was going on…we like your products we usually like your service but I can tell you after this experience I will not be recommending any of my customers to purchase the product from autozone at least not that store thank you and you have a wonderful day
The Auto Zone in St. Louis, Missouri on New Halls Ferry Rd. Worker Shauntell Mason, store 0286. Bought a catalytic converter for my car and she sold me the wrong part. During the first transaction she gave me this extremely long part w/o a box. I was skeptical but gave her the benefit of knowing her job. I asked why does it look like this and she said How is it Suppose to look? I said isn’t it suppose to come in a box? She said your car didn’t require a box. Okay I didn’t like her attitude but said let me get the part and go.
Second transaction I came to return the wrong part? She looked well not happy l said I need part with Manifold. She said you didn’t say that. I said yes I did several times. She went back and forth with saying no she didnt. I asked if their was a problem she said rudely no. She once again pulled up the wrong part on computer. I said no with manifold. I said I said that before. Then she wants to out talk me and argue. I said listen refund me my money and give me the right part. Attitude was given , I said I don’t like your attitude. She said I don’t have an attitude. I then let her know I was calling cooperate office. She said that’s fine.
I have put 2 crank kits in my 97 f150 4.2 they both came from autozone I’m tired of this I put everything in that engine new and now it rattles and no oil pressure I can’t get the store that I got it from to make it right so if autozone don’t do something about this by the end of next week I’m putting a lawsuit against them all I’m asking for is to make it right if I take it to court I’m asking for a new engine plus labor that it took to pull the engine and to rebuild it and to put back witch comes to around $2400 in labor so just make it right and we want have to go threw all of that and if we do go to court I’ll turn them into business burrow sorry but just have your store in Elizabethton TN. 37643 to replace the engine that I have been working on thanks for the headaches that I have got from this
Hey I was reading your post. On autozone. I have similar problem. With oil pump. Mess up my engine. Have they resolved your problem.
How can they verify that the work was done properly? You should talk to the shop that installed it.
Let me tell you a story : Years ago, a company had a similar problem where the diesel engine broke to pieces. They brought in busted pistons and rings, bent crankshaft and a block with a hole. These are EXPENSIVE to replace obviously. Turns out that their mechanic that replaced the parts was drunk 9 times out of 10 yet they didn’t fire him. He had forgotten to remove the lip on the worn cylinders before he put in the new parts. No big deal, right? Its only a little lip. So, upon initial startup the engine broke the rings and threw a rod. He had also forgotten to add assembly lube to the bearings. Why would AZ eat the cost of the engine plus labor when the shop “mechanic” messed up? Shouldn’t that business eat it and buy the customer a new engine? I guess the truck owner should go for the business with the deeper pockets, right?
After reading the other comments, I realize that the company does not care about its customers. Suffice it to say I too had customer service problems and the store manager was rude. They get you because they make you prepay for the part. If it doesn’t, arrive you’re just screwed! Obviously no one cares.
went to autozone in henderson nv. store 2550 bought parts on line paid in full (on line) went to store to pick up they would not give me the parts because i did not bring the credit card. no problem give me a credit. the store would not give me anything in writing that they gave me credit on my card. manager refused to sign receipt that im getting credit. had to call the police to write a report to show i was not given credit and never got my parts. manager was so unprofessional it was shocking. did not know how the computer system works, did not care, this was the 4th time i’ve had problems at auto zone all four times were service problems. with so many other auto parts stores out there and online stores getting more popular its amazing they let such incompetent people run there stores. i guess they just dont care about there customers anymore. i used to only use autozone now after this it would have to be a absolute emergency for me to go there.what a shame they used to be a good company.
Hello I would like to know who I may contact to present which I believe is a idea that will multiply the customers you’re great company already has please reply with a contact information I believe a few minutes of you’re time is worth bringing more business. Thanks for you’re time.
Always like shop on autozone because ur prices but always when i come to u guys location always don’t matter if is busy or not never have the proper staff to help u always is long wait. The location is on humble tx by 1960 and 59 hwy
It’s absolutely ridiculous that autozones guarantee means nothing. It’s ridiculous that 3 days after a part was “guaranteed” to be there no later than, a part that had already been paid for that the customer has to push the store to find out where the dang part is and insist on the part now instead of waiting for the fourth day past the guaranteed date. We will never use autozone again I can promise that. You guys should take the word “guarantee” right out of your vocabulary and “customers satisfaction” go ahead and take that out also. Those words mean absolutely nothing to autozone. Thanks for keeping me on foot an extra 3 days and providing no answers. Lesson learned
I’m a normal customer and I go to my local autozone I’m my area on Lamar in Memphis, tn. There is this one young man named Chauncey and I have complained on him several time throughout the year he is rude doesn’t seem to know what he is talk bout he is recommended things that have complete messed my car up I refuse to spend anymore money if you have any sense at all you will hire someone else in his position he tried to put a light bulb in my back tell light and an he scratched my car tell paint trying to pop my headlight out… He doesn’t know what he is doing… He is rude unprofessional and not qualified for the job whoever hired him must be as much as a idiot as he is… Corporate has not yet done anything the 30 times I have complained on him and they need to do something ASAP…. P.S. Hire trained qualified applicants
I am writing you to inform you that I didnt know that under your warrenty plan that I had to buy two of the same part in order for the warrenty to kick in. This according to the store manager of the portage in store. She was extremely rude and informed me of this policy. NOWHERE in my receipt on the warrenty does it state this and when I asked her to show me and read me where it states this she stated that was policy. Under no cirXXXXstances will I ever shop at autozone again, I dont care if my car blows up I refuse to ever go to another autozone again. All this over some spark plug wires. Thank you for the excellant customer service!
Hello. I’m. Emailing. You. I’m. A. Little. Tired. Of buying battery s back to back last year. 6 mountsago. I won’t. In my local auto zone an bout a batter. For my burtbike the seals rep tells me I got a 90 day.replacement. well. Two mints ago I got stuck 10 miles from my hose.dead battery so OK. That’s. Me. Using the headlight. So. I charge. It whin I got home. Next. Day. I. Ride. To. Friend of miens house. Cupel miles down my rode I go to leave. Dead batter so. OK. Many my charger. Is nest up. So I use my friends at his house for 3 hower s in 2 amp. It charged. I. Fit. Home. An go to start the bike back up nuthing so I test the battery. Its – 3 volts so. I take. It. Back to my stor. No. My 90 days are up. So I got to buy a. Nuther 30$ battery. Now its doing the same. – 3 to -5 volts. Its. Not my bike. Its. Charging. A ever start fine. But. That’s. My back up. That. I should not need since. I bought a duralast batter twice. Well. There. Supost. To. Be. The best. The best let me down nor than the rest I thank sum onefrom your office. Should. Tell. Me. Why. I was left strandednor than once thanks t your product.
Hi I used to work for you guys in springfield, ma about a year ago. I was told by Baystate Hospital that I had to quit working until they can figure out why I was in the for six weeks. I let the manager know what was going on and so I resign from autozone. Now i am better and cleared to go back to work just to find out that im red flag from working for you guys. Look i loved working for autozone and I would love to be able to work for you guys again. Please take me off the red flag list.
I went to autozone on Liberty road, Randallstown, Maryland yesterday, the staff were rude and showed favoritism. I bought a car battery which they were supposed to instal the employee Thomas ignored my car and kept on attending to others who are African-American, because I have a different accent. There is race discrimination in that store. I returned the battery and left the store. The management needs to look into the employees attitude to customers they are unprofessional.
I went to Autozone in AZ at 3920 W. Ray Road in Chandler Az on Sunday to have my head light changed out so I could drive back to Texas and the employee at this location took my high beam out instead of low beam which was the one that was burned out. He could not get to the low beam and I told him to just put it all back together and would take it to a dealership back in Texas when I returned. He did not put anything back right and either took some parts or did something with the parts for the high beam because now it will cost $985.00 to fix my high beam headlight that was not broken to begin with. I need to be be reimburst for this expense because Autozone has an idiot working there and why should I now be responsible for this. The part to replace is so expensive, I just wonder if he kept the part and is trying to sell it on the Black Market. I would like someone to respond and help me get the repair done for the head light that was not broken but is now.
I have been to the Auto Zone location on Harlem Ave in Orland Park IL twice to pick up parts for my two cars and I would no longer advise anyone to go to this location for any parts at any time. The employees are rude, ignorant, racist and think that the world owes them something. The employees seem to think that all they need to do is stand behind the counter and laugh and talk about everything under the sun (almost like it’s party time), but help the customers on the floor. I have overheard derogatory remards about an Oriental man that had come for help with a part and the employees are making fun of him and the way he talks. There is one girl by the name of Michelle that seems to help everyone that came her way, but I heard the employees making fun of her because of her being caucasian. I don’t know where these employees came from or where the manager is, but I will never come back to this store again or much less shop at Auto Zone if this is how the employees act towards customers. Also, is there a dress code at this store or do the employees get to dress how they want to ? They are definitely not professional in either their attitude or dress!!!
I live in Rolla Missouri. Our Autozone store was in a building that was quite old and connected
to an area that the city was trying to condemn. Then suddenly, the Autozone Store caught fire
one night and incurred some pretty major damage. So, now we have a brand new AutoZone
Store. My first visit, I was impressed and saw several items I wanted to come back for another
visit and possibly purchase. But, when I got to the counter to checkout, I believe due to closing
time coming up in a half hour or more, the employee rang me out rather quickly. As a disabled
Veteran, I usually get a percentage discount off my purchase and I informed the gentleman and
he stated: “Remind me next time you come in and I will give you the discount.” I protested that
on my next visit, I would be entitled to another discount and that it wouldn’t work that way.
Then he replies: ” Well, I would have to re-ring all this up again to correct it”. Obviously, he wasn’t about to do that and handed me my bag of items. I have never went back into our AZ and made it a point not to, which is unfortunate, because I’ve purchased a ton of things from
Autozone over the years.
I now go to O’REilly’s, which is only 1 more block down the street. But here’s the kicker, this guy was the Manager in charge that evening! I understand everyone has
a bad day, but I felt embarrassed first in front of everyone else in the store that evening and by the time I got home, I was fuming mad. But, I got over it.
for what it’s worth,
MK
You should have presented your Military ID before you paid for your items. No place of retail is going to volunteer a discount. So thats your fault.
yo a** holes your mess with people’s reputation and time what a gentleman is responsible step outside I’ll whip your a**. You people are straight up idiots only way I can insult you anymore is your mother should have been off at birth It would of fix the stupid.
You must be one of the smartest children in your school. You offer no constructive criticism, you didn’t even tell of an event that happened to show why you are displeased with Auto Zone. Your grammar is deplorable, and its even worse than most of the customer responses with valid complaint. Its nice of you to take time out of your day to show what a tool you are, but in the future, please reserve your inane opinion to yourself as you end up looking like the ass. I could insult your further, but you’d do a better job of it than I would.
Anonymous
Clearlake CA autozone store manager such a SOB one minute he’s bilingual the next he doesn’t understand. The gray shirt girls don’t know XXXXX. The only thing they do is chatter it up in back with boss. Worst store ever
Well its pretty sad when you have a store manager having sex with a red shirt and that same store manager also had sex with another gray shirt I mean come on talk about wrong. Sounds like that store manager is to face. Then you over hear a red shirt saying they were going to go smoke a joint on there lunch break. One customer was talking about they heard that a red shirt went out parting and drinking the nite before and came to work still drunk and they let them drive wake up people y’all need to fix this s***. It was a store in Knoxville, TN I be leave it was A little community called Fountion City. Sounds like to me they need to do a clean up in that store.
i recently bought a battery and took back the old one 2 weeks later. I was told the core charge would be added to my bank account. Who knew Autozone keeps you bank account numbers on file. Of course they failed to tell me that when i purchased a battery. I think its kinda odd they can hold on to my bank account number.
Buyer beware,
Upon a customer return for a part malfunction, we as a shop told customer the part
Retains a “lifetime” warranty fact was since we stopped using them as our main supplier
Due to “no defective multi replacement situation ” we could not
Afford l”lost lift time due to faulty manufacture items” although “zone is not at fault for said parts they should reimburse labor to redo the same repair due to faulty manufacter…
It gets better !!!! As one of there highest puchasing vendor
You would think someone above store level might just notice a % loss in
Store sales ( nope) as my final win win effort to do business
I called corperate and low and behold it’s apparent why
Nothing happened at store level … Covey, Carneige, or any educated person
Would have the common courtesy to at least see why I called
Disappointed ,
Lfcc
Holly crap the customer service at the Coeur d’alene, Idaho store is lacking I ordered some blubs the mgr James said they would be in the next day….well…the next day came and after driving 36 miles I was told ” there not in” I hope that the CEO Mr. Rhodes gets my email on this matter. Too be ccontinued………come on Auto zone get it together.
These people at auto zone lack customer service skills. I have been trying to get a manager at two different stores to help with a discount code to purchase some items bit there is never a manager available. Called corporate to complain, they were going to connect me to a district management office instead they hung up on me. Apparently happy customers is not anything they care or pride in.
About 2 weeks ago I went into the store on Main Street in Summerville SC and bought 6 Motorcraft spark plugs for my car. I had noticed when I was online that these plugs had a 10.00 gift card with purchase. When I got to the cash register the manager told me that the plugs had a rebate, and that he would print a duplicate receipt for me to send in since I had bought spark plug wires as well and wanted to keep a receipt for the warranty. I thanked the manager and left.
The next day I was at my desk and filled out the rebate form which I had printed from your website, filled it out, cut out all the Original UPC codes from the spark plug boxes, circled the purchase of the plugs on the receipt, then taped the UPC codes to a sheet of paper then stapled the receipt on top then the rebate form, then the paper with the UPC codes, sealed the envelope and dropped it in the mail.
Now 2 weeks later I get this email saying that my gift card was denied because I did not send in my receipt. I called customer service and that is where I screwed up. I wrongfully assumed that Autozone might care about a consumer, The girl that answered the phone, told me that they would be more than happy to reconsider my rebate if I just sent in all the things again, I told her that the date had expired for the rebate and also that Autozone required the original UPC codes, but if all that was missing was the receipt, I had that in my file at home. She said that they would not accept a copy of a receipt, then I asked to speak to her manager and asked her name, her response was to promptly tell me to hold then cut me off. Called back and same thing. Guess the ‘manager” was too busy.
I was an Autozone customer since it was Autoshack in Memphis. Notice I said…WAS…!!!! I doubt it. You have lost another customer to O’Reilly’s and online its PartsGeek. Focus more on the people that enabled your massive growth instead of ignoring them.
I will never go there again!!!
We received the wrong size break pads for a 2500 chevy duramax at autozone in Lee’s summit, missouri. I decided to go to autozone in WARRENSBURG MISSOURI and exchange it for the right one. when i got there the guy asked me for the type of truck and i told him multiple times it was a DURAMAX 2500 4WHEEL DR. PICK UP TRUCK. he brought me the new break pads and multiple times after that i told him and another gentleman that they looked too big. those assholes chose to ignore me more than once and continued staring at the computer. i got home and they were for a SEMI TRUCK!!!!
I was accused of stealing at your oxnard saviers rd storee, just becausei did not have a receipt. I feel i should sue, due to my problem never being resolved and being s theso rudely disrepected. The manager there needs to be fired, the stupid mexican.
i love how you end it with “stupid mexican” as if theyre going to fire him now after that comment.
Ruben the same thing happened to me at the AutoZone in portage, IN ! The girl who rung me up didnt swipe an deactivate the alarm sensor on my gloves I had purchased and of course wen I wentto leave the alarm went off!!immediately the ignorant employee ran up to Me an said ” take it out or im calling the cops” she completely humilated me in front of the entire store, and when we realized she was wrong she didn’t even apologize to me but instead continued to accuse me of stealing to cover up her own ignorance!! As a paying customer I was beyond disgusted that she could be so insulting and rude! I spend thousands every year from that place but no longer will.I give my money to a company that doesnt care about its customers!! A
I applied at the 38th and Moller location in indianapolis indiana I felt discriminated against because my race not of Latin descent.Everytime I apply for the job its taking by latin descent I know I am qqualified for the position even supervisor thank for reading hope I can work with Autozone you have a bless day
HORRIBLE EXPERIENCE!!!!!!!!!
I purchased a Duralast battery from auto zone and it has a 3 year warranty. i tried to take it back because it stopped working and the sticker on the battery when i purchased it says “9/11”, clearly i still have warranty on my battery BUT does auto zone care? No they do not! They told me i could not return it because i could not remember the phone number I used when i purchased it. I called corporate to verify what they told me is true and I left my number so someone could call me back. A man from the Port Charlotte Office called me back and was EXTREMELY RUDE! I told him that he did not need to treat me so rude, he even laughed at me and i asked him to stop he continued to be rude and finally he hung up on me. I WILL NEVER GO TO AUTO ZONE AGAIN. THEY DO NOT CARE ABOUT ANYONE’S FEELINGS AND I AM SIMPLY DISGUSTED WITH CORPORATE AND THE LOCAL AUTO ZONE. SO SO DISAPPOINTED!!!
I was trying to apply online today for an job with autozone. I had to clicked on I am a new applicant to register as one. For the applicant login as a new user I had to put in my email address and then do it again to confirm it. Afterwards I had to put in an password and then put it in again to confirm it which none of this was no problem. So when I finished doing that I clicked register and proceeded on with my application. While I was doing that I accidentally clicked on continue with resume or something that says something like that but I didn’t mean to click on that because I don’t have no resume. I meant to click on continue without no resume or something like that. I do have employment history but I mean I didn’t put no resume together so I just wanted to continue on just putting my employment history on my application without no resume but it wouldn’t let me do that it wanted me to use an resume instead. After that happened to me I tried to reapply again with my same email address without using a resume but it wouldn’t let me do it that way so I decided to just go on ahead and continue with a resume but then now it wouldn’t let me do that either. Since it wouldn’t I just made me a new email address through yahoo hoping that it would let me then continue on. But after I made my new email address through yahoo I tried to use it as my new user name because on the application it asked for your email address as your user name and I put in a new password right after that and then typed it in again because it wanted me to do that to confirm it and it still wouldn’t let me continue on. It then said that user name already exists. After I put all of that info. in and clicked on register it then said that the user name I used which happened to be my new email address, it said that user name already exists. But that can’t be true because yahoo let me create it today and yahoo would of told me that, that user name already exists but it didn’t say that at all. Yahoo let me use that as my new email address. So I’m confused on why the application for autozone it telling me this. So now I’m pretty much stuck at the very beginning of my application where I register for a new user name. Can you please help in this situation, is there anything I can do in the login part to where they will let me use my new user name which is my new email address for yahoo. Please help me please because I really want to work for autozone. I would be happy to work for the company. Is there anything yall can do to help me out in being able to proceed on with my application for the part where I register as a new user? I appreciate it if yall could help me out with this situation, thanks
Have been I and out of this AutoZone at Store #1380 in San Antonio Tx. Every time that I go in the store manager all ways seems to be in the back Office alot with one employee in the front. And it seem to that the red shirt employee always do his job and calling him out for help…. and acts like he’s busy… He is one very rude Store Manager Mr David Q. It seen the employes there get miss treated.
The Autozone on Diamond Hill Road, Woonsokcet Rhode Island, 02895, was very careless and gave my battery for my car while it was charging to another customer. This was very displeasing to hear, and I am unsatisfied with their customer service.
I am beyong upset at the moment your Auto Zone in 12778 WASHINGTON ,LOS ANGELES,CA,90066 has the worse cutomer service I needed a part for my car and I called yesterday to order my part I was yold that by the next day my part would be there and not to worry coming to pay. I also asked if I had to pay online or go in that I needed the part to please make sure my part would be there I was responded not worry again. i also called again just to ask for the employees name just to make sure. My father told me that I have to pay or else they wouldnt order it that he had the same issue weeks before so I called again and asked for reconfirmation I also told employee my dad had a similar problem thay I needed my part and to please make sure it would be there. Well today when my father when to check if the part would be there on time they responded that the part was never order and their was nothing they can do!! They shrug their shoulders and sent him to far away store. this is beyond out of control I have a job to go to and bills to pay I dont need to waste my time with Auto zone playing games as a valueble cuatomer I deserve to be treated hood with good cutiner service and with reliable information I do not deserve to be waited my time and receive bad customer service!!!! I need someone to be held responsible for this!! The employees name is Alex and the manager how had to intention pn fixing my problem name is Jose Herrera honestly I have a job to go to I need reliable information and not waste my time!!!
I am (was) a customer of Autozone but now I am beginning to reconsider my choices. Today, my wife and I were driving and I was expressing to her that I would like to purchase some new decals and emblems for my pick up truck. I have been looking at the available options on the Autozone website.
A few minutes later while driving, we saw the Autozone located, at the following address: 24250 5 Mile RD, Redford Charter Township, Michigan 48239. Excitedly, my wife and I decided to stop and purchase the emblems and decals I saw on the website from the store location.
I was headed strait for the decals location and my wife asked the store representative (Gregory) to use the restroom. Before being able to show my wife to the restroom, a man that I later discovered was one of the store’s managers (BARRY), stated that the store does not have public restrooms and told my wife to go across the street to a McDonalds restaurant.
I pleaded with BARRY to allow my wife to use the bathroom and explained that we are paying customers and are here to make a purchase in the store. Without even stopping to look at me while speaking with me, Barry interjected that he is not going to stop what he is doing to deal with us and that he already directed us to go across the street to McDonalds and that it does not matter that we are paying customers.
In my personal view, if it is a store policy to not allow paying customers to use the store/employee bathroom, there should be a sign that state as such. In addition, Barry did not treat me as a human being treats another human being. Barry could have stopped what he was doing to take a few minutes to address us as a store customer. In plain English, Barry was rude to us and this agitated me and caused me to leave the store without making the purchase. If Barry does not like his job as the sales manager, he should allow some other person to have that position.
By my estimates, we intended on spending about $30 on 3 emblems or more. But we left the store and ended up spending nothing. I also do not ever plan to visit any Autozone stores. I will visit one of your many competitors instead.
Just wanted to say that I have seen many store managers come and go at the north oak trafficway location,in Kansas city mo. and have been unhappy in the past management and the help.They were rude, they did not take the time with my son.This time a woman helped us out, and she said she would check the check engine light and help us with the warranty on my sons car, and she did, I later found out, that the woman helping me was the store manager, she found what no one else took the time to do, look it up on the computer she found it , the warranty information on my sons car, and the last guys said no there was no warranty on my brakes . She took the time with my son and I and helped us to get the right part for my sons car, the throttle pressure sensor was out, and she helped us get it and printed off some directions to help us to put it on. I did not know you could do that and the diagnostic on my sons car was free.My sons car is a mess, and we have been working on it for awhile. We really need this car running, so we were shocked with how her and her staff have helped us.They were all very helpful to us.This was a good experience and we will now go back again. Thank you my sons car is running again, and we have brakes.
. Autozone is paying labor claims in cash. Totally inappropriate. Designed to enable store employees to pocket the cash payments. Credit should be issued to the customers account —not cash to random personnel.
Local Autozone management is marketing this perk to win business.
The Newberry store in sc was so helpful, Allen was the sakes associate that went outof his way to help me ! The store in gaffney was so rude to me and that was the store I had bought my item from so i needed to talk to that certain store but they wouldn’t help me and was rude, so Allen in Newberry called the store and got all the information I needed I really appreciated that!
Pissed off!
Went to auto zone to purchase oil on my 2014 challenger rt. Wasn’t sure what oil it required so I asked the Auto zone parts representative. He looked at the computer and claimed he didn’t have the information for correct type of oil.(Really! Pep boys has all information for old and new vehicles) He said to use 5W/30 since it was a new Car. I will say this auto zone sucks! That cost me over $400.00 to change out sensors, correct oil 5W/20, flush, control valve plus labor.
Mr.Rhodes,
I am writing to you because I was completely shocked to hear that the store manager from the East Henrietta Auto zone is no longer there. I really can’t understand why you guys would let go of such a compassionate and hard working person. I have only dealt with Auto Zone because of him. He was so helpful and every time that I went to the store he was busting his butt making sure everything is being run smoothly. I even would drive the 30 minutes out to the Henrietta location just for his service. I have been a loyal customer and I am not going to say I have been loyal to Auto Zone I have been loyal to him. I have known him since he was the assistant manager at the Spencerport road store. Which was only minutes from my home, so I drove the distance to his his new store once he became store manager. I am writing this to make sure you understand the kind of service that he was representing for you. There have been so many times that I drove out to the Henrietta location and on occasions he wasn’t working that day and I had to deal with other “managers” who were so dismissive and out right rude. I than made the cautious decision to call the store to make sure that the STORE MANAGER was there. If this is the way you want your business to be represented than I truly feel sorry for you guys, because you are going to loose a lot of customers and a lot of business. But to be honest you guys are the ones that are loosing something a hardworking, positive, and caring person. And he may honestly be better off it disgusts me that you treat your employees as a number and not of a person. Shame on you all, with all of that said I will never walk into any Auto Zone store I would rather pay triple the price else where and hope to one day find an employee as hard working as your ex store manager at the Henrietta store in Rochester NY.
Mr.Rhodes, I am very disappointed that your human resource dept let go a very hard working store manager at the Henrietta store. I feel that what they did was wrong and not fair that he busted his a** for people even on his day off and made him work on his days off and treat him like a slave . There will be days he works and not even getting a break so he can make the best for customer service so you guys don’t lose customers and money . That shows you that working for the company is not treating there employees like employees and treating them like slaves ! I am so furious that this would happen to a better person and moved up quick in the company. We should report you guys to the better business bureau caus what they did was not fair! Karma what goes around will come around for sure! You will lose lots of sales at that store now and customers and even employees will start to go one by one and probably go to other competitors and I don’t blame them. This is not over just beginning to better things! Your loss! Could of been a really good thing but you will see what the outcome will bring at that store! Not fair!
I was in the Jefferson store and I was dealing with joe and he smelled like cat pee and he had food on his face and he sold me the wrong parts two different times and I am from out of town and I will never shop at autozone again how do you have managers that smell and don’t keep clean
Im from the st . Peters Missouri area.. Autozone store #0236 7235 E. mexico rd In st. peters. Everyone has a bad day sooner or later It happens when you deal with the public. I know I did it for 25+ years. but store #0236 is a joke. Something is wrong when customers come in and wait. no one at the front counter, several customers waiting to talk to some one.. I had to yell to see if anyone was in the store. I hear a voice from the far back end of the store. Said I’ll be right there. Right behind the wall behind the registers I could here someone typing, when the person made to the front of the store. he couldn’t use the register he was locked out . The guy typing behind the wall and had to unlock the register. He looked at me like I was disturbing him. This sort of service happens all the time at this store. I normally don’t go to this store for this reason but I went today to buy some oil dry. I guarantee you I wont make that mistake again. Customer service Is a big thing today. If you don’t give good service patrons will go somewhere else to get it. store 0236’s P/L statement should show this. But like most business today All they care about is there corporate bonuses. I retired from a very large company bigger than yours and I watch this company go from a thriving entity to being on the ropes and circling the drain. Now personaly I don’t care if AZ goes down the drain or not because I don’t plan on going back in your store . So if you would like to contact me feel free. But truthfully I don’t think that will happen and that’s a shame. And with the scope of the reviews ive read the drain is getting closer and closer………………..
K were do I start been a autozone customer for passed 10 years+ up untill today went in for a couple parts to finish a project got a couple itiems off shelf as I walked to the parts counter to purchase my items noticed employee followings me as if I were stealing never have in my life I come to this store 2-3 times a week as I workn on cars as my trade store was dead 8am on sunday so asked the employee helping me if he could check my engine light on so I could fix problem funny thing is this guys was wearing a customer service badge so figured he the guy to talk to he refused saying he had a employee call in and he is short staffed I looked around said for real no one else in store beside me him and employee standing doing nothing so asked him if I could check it right away to get part since at this store every week he stated he couldnt help me I was parked literly right in front of store.but if I were a lady the jump like I said im here all the time and notice there practices so I ended up just returning all my items I purchased and drove 4minutes down to the new oriellys got say thank u autozone for having unprofessional employees always selling wrong parts dont know anything acting like they do to much employee turn around wish u guys da best cus my money is good anywhere and now its oriellys
Good Service……
went to auto zone in ponchatoula. The manager refused me a empty castrol oil box. the other autoparts store in town said they would save them for me
AUTO ZONE STOLE MY CAR!!
If your car wont start DONT YOU DARE leave it at AUTO ZONE!! they will have your car towed illegally! It wont matter that your buying products from them to fix it and conferring with the employees about your situation. Which is what happened to me, I have the receipts to prove how much money I spent on the advise of the employees there that my car just needed ONE MORE THING and then it would start…until finally when a mechanic got there, they didn’t even have the part that I actually needed, so I told them I would send a tow truck for my car….however when my driver got there my car was already gone, towed at my expense by Auto Zone….Which would have been free since I work for a towing company! Since I am a Dispatcher at a major Towing Company, I KNOW what can and cannot be towed legally and without signs posted stating that your car will be towed its stealing. To make the whole situation worse nobody would admit to having the car towed so it took forever to even find my car!! I am not even upset anymore, I am just pursuing legal action against ALL PARTIES INVOLVED!! I WONT EVER DO BUSINESS WITH AUTOZONE AGAIN AND I RECOMMEND NOONE ELSE DOES EITHER…there are plenty of other reputable auto parts stores that are not out to screw over their patrons!!!
So Now I Can Have My Drugs Delivered By Louis Schneider In Morro Bay Since You Hired This Medical Card Carrying Pot Head!Is This Your New Sales Gimmick To Gain Customers?Where Do I Sign Up?Free Transportation To Sell And Deliver Drugs On Autozones Dime.When Is Your Managment Going To Get It Together?I Have Seen 6 Managers Here Since This Store Came Into Being.I Am Not Going To Buy Or Have Parts Delivered By A known Drug Addict .
I’ve been with auto zone for some time and think that because I can not remember the phone number its under I forced to pay for the parts again.Is there’s any way that I can use my address.
Visited Auto Zone on Dysart and McDowell in Goodyear AZ store 2727 about an hour less than close. When walking in, noticed a very nice gentleman waiting outside with his hood up. He appeared to have been waiting on an employee to come and change his battery out. It appeared he had already been in contact with one of the two employees working. I proceeded to walk in noticing two male employees who I came to find out later were Eduardo and Rene. It was immediately apparent that both employees were overly consumed with a gentleman about his special performance car. No one was attending to the man outside and I could see he was growing impatient too. To assist a customer was one thing but for both employees to be overly consumed with one, taking their time very slowly and deliberately while joking intermittently, being lax about the other two customer’s needs gets old quickly. It became obvious to me they were familiar with this person or even perhaps knew him well as a friend or such because their conversation was more of hobby men then professionals…speaking about non relevant issues as well as high performance parts that were costing a fortune. I guessed the customer was spending a great deal of money and that trumped their interest over both of us who were just simply trying to get battery assistance to move forward. Every time Rene left the shop,to assist this guy or to take his car for a test drive across the lot Eduardo couldn’t get into the computer system without a password from Rene. So, both of us were left waiting for Rene to wrap up his business for which he never did for the entire time I was there which was 45 minutes until I was prepared to leave the business. FInally, the man outside was helped and shoved off now I was the last one left waiting. I explained to Eduardo that my battery was dying and I would need another. I told him I just purchased a battery there within the last 2 years. First he asked for my paperwork which I told him was at home. Then I asked him if he couldn’t look me up by phone number. He located two of my records on his computer and I immediately pointed them out. He quickly asked if I had another number for which puzzled me because he had already located the two records for which my battery was purchased with a 2 year warranty. I gave an alternate number and he pulled a 3rd record up on the an alternate computer. He immediately attempted to use the old number on the alternate computer to convince me that the sale of my battery was in 2010. I insisted he was using the old purchase of a different item on that year and that he was simply refusing to look at the much more recent record. After my insistence he pulled up the correct, more recent purchase and I pointed out that the battery was purchased on 07/26/2012 which meant that my battery was under warranty still. He attempted to claim that battery was not for this car. I told him that it was in fact for the 2010 corolla that I currently own. He asked if that vehicle was out front and I showed him that it was. He immediately said if the bad didn’t test bad, he coudln’t replace it. Time and time again he tried to disqualify my warranty. I insisted it was bad and that the vehicle that I purchased that battery for was in fact one in the same. He came out, checked the battery ascertained that it was bad and in fact validated that the battery was theirs and the same one that was listed on the computer. Now, he went to the back and brought out a battery that didn’t look anywhere the same as what I had. When I inquired he explained away the fact by saying the battery had changed and now was more updated, specific to our weather yatta yatta yaatta……but what he couldn’t explain to my satisfaction was the fact that the numbers of the crank and another category were much lower on the new one than the one I exchanged. I asked if he could print me off his computer the one that I had purchased that he had pulled up on his screen and he refused. I asked him to print the one that I was receiving and he did so. I asked if he could provide any doXXXXentation to me for the one that I was replacing so that when I got home family could compare the one that I replaced with the type of the one I was receiving. He refused. I asked if I could keep the bad battery so we could compare when I got home he refused. Immediately I felt as if he was sending me out the door with a much less quality, less effective, less powerful and possibly a substandard battery than the one I paid for. I told him I thought he was sending me away with one that may not last as long and wouldn’t be as powerful. He was dismissive claiming they were the same under a different code…but the fact remained that the numbers reflecting performance were much lower on the one that he was giving me under the warranty. Finally I noticed Rene finished up his lengthy visit with the other gentleman because I asked Eduardo for a business card and asked him where his corporate location was. Rene butted in and said why is there a problem? Now he decided to engage? really? I said Eduardo is handling this for me but insisted on a business card. Both claimed their business does not have one. Rene said they were always saying they were going to print some up but had failed to do so thus far. I inquired about the corporate location again and Eduardo said it was in Scottsdale. It was at this time that I found out both their names. Rene claimed to be the manager. He then walked back out and handed me a makeshift card with the name “Mike C. manager” on it. I asked Eduardo if this “new” battery had 2 years on it or if it too would be defective and he said no, it will only cover you until July 2012 like you had purchased. So I immediately thought he gave me a second rate battery sending me with a substandard one that may not even be new and I suspected I would be back around that time frame to purchase another. I left the store. I wanted to make sure that everyone is aware of the tactics they pull to try to disuade you from exercising your right for a warranty replacement. This was very deceptively handled all the way around. By the way did I mention that I strongly believed that because I am a minority female and the man that waited outside happened to be African American? Strong preference was given to only one customer and a bulk of their time, effort and eagerness to assist went to their favored customer…..
If the customer wanted to get his battery installed at a faster pace than perhaps he should’ve paid someone to put it in. Autozone does it as a free service, so if someone inside requires two employees to complete a sale than the free installation will have to wait. Why were you upset that he would not replace the battery if it did not test bad? Many companies that test the batteries for free don’t hire employees that have automotive knowledge. So if AAA tested it and said it was bad, that would not mean its bad, could also be a loose/dirty connection, bad ground wire, or corrosive terminals. And why did you feel you deserved a new warranty on a new battery that didn’t cost you anything.
I just wanted to let you know about one of your employees at the 1221 N.Main st. Store in Euless, Texas. His name is David. I needed some freeze plugs for my vehicle and nobody had all 7 that i needed. Well talk about going above and beyond, David went out of HIS way to get all the freeze plugs together (they were in different stores) and bring them to the N.Main St store so i could pick them up! Take about your taking care of the customer! This action that David did was EXEMPLARY! and deserves recognition to the fullest extent!
You don’t hear about employees going out of THERE way to satisfy the customer and to also show that Auto Zone is truly the “Customers Choice” in Automotive needs. I hope you will talk too David about his Unselfish attitude and desire to satisfy a customer. I’m still in awe over this and am Loyal Auto Zone customer for life! Hat’s off to David and to his dedication to service and to see that Auto Zone will continue to prosper due to his attention to customer service. Your truly Martin B. Canales
I was at your store today store 1086 iVisit that store frequently because I live 2 blocks away from the store.I am NOT very pleased with the service at that location discount auto store is another 2 blocks away but I choose to go to Autozone.today I was in line for nearly 30 minutes me and another gentleman I watched the line grew to about 8 people.3 clerks were taking care of customers, and I counted three other persons in the back room.I waited in front of the register to return the tool, and one of the managers redirected me to wait in the line.he knew that there were a lot of people out on the floor waiting for service and no one came out to help the customers.I asked to speak to a manager,and instead of inquiring about my complaints managers and staff remained quiet.the other issue that I have with that store is that they close the doors early before closing time
Yesterday 3/23/14 my wife had a few errands to run and auto zone was one of them . She parked in auto zone ‘s parking lot and walked across the street with my children . When she returned to auto zone parking our vehicle had been towed even though she planned to purchase windshield wiper blades and a tail light . Come to find out after the full runaround that the assistant manager marks the pavement with the time that you park your vehicle . When I arrived there were three tow trucks circling the premises like sharks . Plenty of parking available . Pictures to prove it . After 20 minutes you are towed . $300.00 dollars it cost to get our vehicle . Management was shameless and a disgrace to your great name . I am a rewards customer . I’ve never been treated so horribly and felt so violated by any establishment in my life . Who thought killing two birds with one stone would cost $300.00 This took place at the Auto Zone in Lynwood CA. Imperial highway . When I went the get my car out of impound person after person showed up the exact situation . Same location . Management lied and said towing is a last resort when there is no parking available . I know how the towing business works and is a priority vs a necessity at this location . A lot of money involved . I called corporate to explain what’s going on and was given a number that is a voice mail to the district manager that hasn’t returned my calls . Disgusting nauseating situation .
Brett I had the same thing happen to me, only I did buy stuff from the employees urging there just to be towed…BAD BUSINESS!! I am a dispatcher for the towing company in our area that tows for the police departments and know for a fact in our area unless you have sign posted stating that vehicles will be towed at the owners expense it is considered stealing, im unsure about Californias laws but I plan on taking legal action against AUTO ZONE….I just hope other people start reading these comments and start using ANYONE ELSE BESIDES AUTO ZONE!!
I have a complaint about Autozone choice of location for stores to build. Why would you build a store that’s about 5-10miles from each other. Cabot,Ar has a store and your going to build a store in Beebe,Ar. How much sense is that? Your going to take customers away from the Cabot store. But my thing is this, you have all those stores around there, Cabot, BeeBe ” new store “, Jacksonville, Sherwood & NLR #23.
Lonoke, Arkansas needs a store!!! A lot of ppl drive from Lonoke, Ar to Sherwood,Ar. Now you do the math on gas prices, I spend 20-30mins driving to a store to get parts & if I have the wrong parts that’s another 20-30mins. You do that about 4x’s that’s a lot of gas.
BUILD A STORE IN LONOKE,ARKANSAS
Now I have recently visited your store at 1801 E. Keihl Ave, Sherwood, Ar ( store #372 ) and I was more than thrilled to be in the hands of an autozone employee who knew what he was talking about & gave me the correct part & told me what it will do and estimated how long it will take before I noticed anything.
I went back today 3/23/2014 and the young man was there & this time I looked at his name tag and the name on his tag displayed Shahn Freeman. I spoke with him and I admire his knowledge and effort to be patient and help me with my issues. If you build a store in Lonoke, Arkansas , this the guy who should be giving them hands on training, and I just mite have found myself a new hire. But if I ever see this young man again, I will truly encourage him to come work in Law Enforcement & to work in our HR department. Thanks for the experience & store 372 is now officially my new parts store to shop at all because of this man Shahn Freeman.
I recently experience the worse costumer service over the phone, and person.
by the store manager name Eddy at this store # 5656.
autoze needs to take consideration on this matter since the worse customer service is given
by the own store manager. AUTOZONE Needs do a back round check on this guy.
Try to fight to a costumer? something is going on whit this store manager.
AUTOZONE ( 5656 ) Need to take care of this guy before something happens to a costumer.
Today is 3/15/14 I was in ur store at 4:25pm on division street in arlington to pick up a air filter I put on hold wen I walked in there were two ppl standing in line by the door so stood in line. One of ur employees i believe his name was julius who was bout 40 yrs old dark skinned wearing a gray shirt n jacket was standing at a computer wouldnt even even look at any of us the lady at front of line walked up to him n very nicely asked if they could check her engine light the man he said no she looked confused asked again n said her car was right in front of door. He then snapped at her by saying im not taking our machines out in this weather (it was bearly even sprinkling at that time) as he told her that he pointed at next person in line n checked them out. I then scooted up in line n waited to be called on as he went back to his computer. A guy stood behind me for a min then walked in front of me n got checked out by this same employee, I then spoke up n said excuse me sir but I was next ur employee snapped no u wernt I was helping him before all of u (wen this customer came up with wiper blades from back of store) I said oh excuse me but I didnt know. He snapped again and said the line is over there if u want help (and pointed at the ropes where u stand in line) I said no need for ur attitude I just stood behind the ppl that were in front of me wen I came in that u were so rude to. Then another employee named Johnathan was very sweet n checked me out I asked for the other mans name who was rude n he got a very scared look on his face like he would lose his job or something I then said dont worry bout iy ill get his name. While I was swiping my card to pay the rude employee covered his name tag n walked to the back. I know my mother has applied at auto zone and never got a job n she is very knowledgeable in cars n the sweetest lady I know yet yall employ a man that treats customers the way he did. I will not be going to auto zone ever again I will now go to O Rylie’s.
hi my name is Eddie Williams i have been employeed .anyway i gave you a email that i dont have a passward for . williamsjr_eXXXXX@yahoo.com is my old email . the new one is eddie_williaXXXXX@yahoo.com . i dont know if this will keep me from being a new employee at autozoon. i was told ill git a email on 03/12/2014 so i can start working. i just wont too say iam sorry and thank you very much. ps eddie williams clearlake ca
I bought two radiator hoses for my car in Dec from the Woodstock IL location. It was freezing for all of Dec, Jan, and Feb. Now that it is warm out side I went to go pick it up and got told that they sent it back because it was sitting over a week and the product had not be moved, I had already paid for the hoses and never got notified that if it wasn’t picked up with in a week it would be sent back and they never told me it was sent back they just kept my money for four months like it was no big deal. Which is stealing. I will never go back to another auto zone again they are theifs. And reading at the bottom to make sure they see this I have to like them on Facebook, bulls*** is this whole company. I don’t like you and I won’t like you on Facebook to get you more attention for being a crappy company. FYI you want to keep customers treat people better.
Nor are they a storage facility for your parts. Idk about you but if I pay for something I’ll be sure to pick it up or at least call them to see what’s going on…
YES THEY ARE NATALIE!! THEY ARE THE WORST KIND OF THEIVES, BECAUSE THEY DISGUISE THEIR THEIVERY AS HELP!
Store #5460 in Palmdale California is terrible. I have never had an auto parts place charge me for 3 of an item I only needed one of then not have the one I paid for. Two reversed floating in limbo plus the one I needed ($349 floating in limbo because it was debted then reversed) but the returns policy is 3-5 days (funny how they can take the money immediately but take days to return it) but could be as much as 10 days. District manager Ernie unhelpful and not responsive and regional office (Sabrina and Connie) could care less. On hold forever, promised call backs I never got and still no money returned, only receipts and paperwork.
I am sure that neither Mr. Rhodes of Mr. Giles read these or care but profit will be affected. Karma is that way.
I bought Aneutral safety switch 4 a 03 duramax they had two optionsthe only difference what is a brand name I bought and installed the one they said was for that vehicle after about a week trying to adjustedI did research finding out that it was fore a different trannybut their system still saysThat its the right one that need to update their system It cost me a vary expensive tranny
t
me
40
hello, my name is john and ive been a satisfied customer since i owned my first vehicle, id like to compliment middletown rhode island branch for beeing terrific, The gm carmine is a great guy and is really quick to help a customer.Recently my girlfriend and i tried to return a alternator beeing dissattisfied with it having to replace it multiple times every 8 to 12 months. and store policy came into play.I understand that parts are manufactured in mexico and any returned part is shipped back and rebuilt or remanufatured to proper specs,Solely Not your Fault This Part Fails, But With a lifetime warranty that is highly misunderstood ,I Feel it should be mentioned prior to purchase so that their can be no confusion or frustration for all of us loyal customers. Regardless of the outcome i received when contacting coorperate, im still very happy to have autozone as my parts dealer . And We all Must keep In Mind Without Struggle Their Is No Success, in other words ,Crap Happens Deal With It, Thank You Very Much For Allowing Us to Rant About how good or how bad you are, Atleast you have a comments page. Sincerley
John Woods Akucewich.
Purchased a battery charger for about $80.00. While attempting to charge a battery a week ago, it began smoking inside.
I was not told at the time of purchase Autozone would not warranty it. I did not learn about this until I attempted to return the item.
Customers should be informed when and when not items are not under store warranty.
Also, my wife was in the Liberty, Tx store and they would not wait on her rather they kept waiting on men customers that came in several minutes after she did. This is not the first time this has happened in the Liberty, TX. store.
if there was a warrenty they would ask you for your phone number…dont act like a dumba** and think everything has a lifetime warrenty…your a dumba**
Purchase a engine for my 1969 Chevy and after having it installed it never worked properly. At the advice of your Customer Service agent, I had it checked by two separate certified mechanics (additional charges I had to pay). Both mechanics stated the same problem, “Had a bad engine”. AutoZone replaced the engine and I again paid to have it installed. Your warranty states that if the item is defective and is replaced you will reimburse up to $800 for labor cost. I have spent twice the price of the engine in labor cost to install in my vehicle. When you received the bad engine back, AutoZone stated that there was “nothing wrong with the engine” . Two different Certified Mechanics stated otherwise. Just a convenient way to “Rip off” the consumer by selling products you really don’t guarantee… Your warranty means nothing if you refuse to honor its contents.
you need to go file a small claims case and make them pay its not hard to do.
My husband worked at Autozone . He recently quit because it was a horrible place to work.
When he started he told them he knew nothing about working on cars. They said it was fine. He assumed he would be trained but they never trained him.
The “manager” was very unprofessional. Seems like everyone working at Autozone is a manager. The managers can also not hire or fire employees.
So you have a ton of people working at one store that are managers.
No one has any idea what they are doing.
You do have to buy your own shirt from Autozone but my husband was making 8.36 a hour. YES 8.36. What is that ? Why the .36 … because your first raise is .14 !
My husband was hired part time which is 25 to 30 hours. He never worked those hours.
his schedule would always be 38 right under 40 hours. However with the new law any time over 30 hours you get health insurance . Over 30 hours is full time !
Shady company. unprofessional. With the employees and with the customers.
The employees are NOT trained to do any work on your vehicle.
I worked for autozone for 11 1/2 years. It was my experience that they were a great company to work for. My husbands health is the only reason I left. The people who work for AutoZone are not hired to be mechanics. You change batteries and wipers. That is about the worst of it in my experience. In my experience, I was trained to use equipment in the store and the OBDII machine . It gives diagnostic codes but you are not supposed to work on customers cars. Therefore, there would be no need for “training” to “work on your vehicle.” I have been gone from AZ for probably 5 years now, and will still stand behind my belief that they are a great company.
Kay,
You are a moron!! I worked for autozone as well. You are right, we did not work on customer vehicles except for battery installations, wiper blade replacement, light bulb replacement, battery/starter/alternator testing and OBDII code scanning. However, knowledge about parts and products(sound familiar?) are key to customer service. Especially when 80% of autozone’s customers are mechanics (commercial). When I started I knew very little about cars. I could do oil changes, change a flat tire and replace a battery. As far as training goes, autozone did not train me. I trained myself. I guess that’s not 100% accurate. Autozone trained me to run their POS system (cash register), sell “Witts” (Witts are add on sales like useless grease packets, battery terminal protectors, etc.), COC’s (checkout challenge), how to open and close the store, and how to f*** over customers. That’s about it. Seeing that I refused to f*** over customers, who are the reason retailers are in business, my employment was terminated. Autozone is not a good company. They are just another corporation looking to squeeze every dollar they can out of their customers as they can. Also, paying their employees as little as possible, yet working them like dogs!! So, If you want to stand behind autozone good for you. Just know that whatever fantasy world you have created in your useless brain… Is not real!!! Autozone is a s*** company that sells s*** products, has s*** employees with s*** customer service. I would love to hear your reply 😉
Maybe because autozone isn’t a shop? Its a retail store. Does home depot install your toilet for you too? Also their dress code is red knit polo. Not required to purchase from autozone. Also wrong about managers being able to fire/hire. Basically everything you said now sounds stupid.
Mr. Rhodes
I would like to inform you of how I was treated by your employees at the Auto Zone located at 330 Broadway in Bedford, Ohio 44146.
The phone number is 440-439-9911
I purchased a Sylvania Halogen Bulb for $10.99..cost is not the issue…the issue is how I was treated once i made my purchase.
I have purchased many items for my vehicle at your store many times and I was never treated this way.
I went to your store on February 3, 2014..I purchased the bulb..I asked the guy if he would put it in for me..he came outside looked at me car..which is a pontiac grand am and he said no i won’t put it in..i asked him why..he said he wanted to go home, it was too dark outside to see..and he wanted to go home. I was sortof taken aback by that comment, he said come back tomorrow.
I came back on the 4th asked them to put in my light..explained what happened the guy said he couldnt do it either cuz he would have to take my bumper off..come on now i have had this headlight light bulb replqced many times and not one guy ever had to remove my bumper.
So I thought I would come back again on the 5th..I did..I was told they didn’t have time..I was the ONLY one there.
I finally to my car on the 8th to an auto body shop and they replaced the bulb in less than ten minutes .
This is so frustrating because these guys have done this for me before..
i felt you needed to be aware of this.
I had to pay for this .
Thank you for reading this and I look forward to your reply
Catherine Wilson
440-317-XXXXX
i purchased a battery from auto zone and the employee offered to put the battery in my car for me.. of course i allowed him to do so thinking he knew what he was doing.. well he didnt.. he didnt fasten the battery down properly so within a few days my car had electrically shorted out the system which almost caught my car on fire fried the battery completely and costing me $400.00 dollars to have it fixed…also because i allowed another company to install the battery the deaership company where i purchased my car from voids any electrical warranties that i had.. so be cautious when letting someone install a batery into a new car..
I was at the autozone store in Oildale,Ca the store is located on no.chester ave and I witness’d the store manager sexually harassing one of the stores female employee’s by saying rude and what he wanted to do to her .He made the remark that he wanted the two of them to go to a motel and have sex .I feel that this is very disrespectful and that the female employee was infact very upset about the remark this Hispanic manager was saying ; the company that I work at we have a zero tolerance towards any type of sexual remarks made to the females that work there the person that make s such remarks a terminated on the spot .U’r manager should also be terminated.If the manager is treating the female employee’s this way why is he still there ,the company that I am employed buy’s a lot of autoparts from u .More than likely if the manager isn’t fired when I go in there to pick up parts and if he ever disrespect this female employee in my presents I will take proper steps to help this woman to obtain an attorney ;
My fiancée was a very loyal employee for 4 years. Last July is when he got fired or that is what he was told. He had a district manager that knew how he worked. Her name was Valerie. She stepped down to a store manager and by this time last year Shoney was the new district manager. In 2012 that store had a bad inventory everyone that was there for that year got fired except Chris. The new potential manger heard good things and wanted him there or so we thought. With everyone being fired they brought in with the new store manager a new employee name James. The new store managers name was Patrick. Well soon after these new employees came in money from the safe came up missing primarily on days where James was working. You have to understand the situation a bit more. This store has NO cameras and everyone who has the code to safe has access to the money whether they are clocked in or not. So what does this mean if I was a manger and today is my day off and I wanted to steal money well all I have to do is go in and take it. See my point here. Ok well Patrick says he knows that my fiancé is not stealing which in four years not one single safe shortage keeps assuring my fiancé that they will catch James.one night my finance is the closing manager and James leaves for the day. Safe gets counted and it’s all good Chris goes to back and the employee witnesses James come back in. Chris closes store and has employee watch and count money and surprise $100 is missing after James went to back. My finances calls Patrick to let him know what’s going on and says to him that only $100 was missing. The next day Patrick and another manager opens and Patrick is the only one that counts safe and now the safe is short $200. Hmm really after there is a witness that only $100 is gone so my fiancé is informed of this before he goes in and we go to the police station to file a report because this will fall back on my fiancé and put the blame on him. He goes in and that’s when he is told he was FIRED. He got handed a right up he soon goes back to the police station and the detective makes a trip to Auto Zone. When my fiancé goes to get his pink slip all of a sudden the story changes. About a week prior to this he puts a two weeks in because he didn’t want stealing on his record because this was turning out bad. He wanted to leave and let James get caught. They said that they let my fiancé go early on his two weeks. The guy who witnessed James returning to the store and witnessed the safe shortage of only $100 was told if he said anything he was fired!!! So obviously this was something to be covered up. The cop that went up there got banned from the store!! There is some shady XXXXX going on at this Auto Zone but what I am pissed at is today January 2014 months later my fiancé went to the store to buy something for his truck and was told he was banned from store. Ummm he has been up there buying parts before and it was no problem. And not only did they tell him that he couldn’t be there but threatened to call the police!! He didn’t leave the store cussing or threatening anyone when he was fired he left peacefully now he will get arrested when he was NEVER informed that he was not allowed there. So yeah I will not be shopping there again and it’s too bad because we are planning to buy almost 2k in parts but whatever what goes around comes around and karma is a b****
I was double charged at autozone store #0899 1802 Hwy 138 SE Conyers, Ga 30013 the store manager(Michelle) tried to telll me it was a bank error but the cashier (Shay) swipe my deit card twice will never shop there again what an inconvience
I would like to have my paperwork on my vested retirement sent to me I worked for AutoZone from 1996 to April 2011 Iwill be62 soon . please sent this info to XXXX CountryClub DR Sanford Florida 32771
Everything I am read about autozone on this page is negitive, and unsatisfied customers! I have to say, you need to shut down business!!!
I AM VERY DISAPPOINTED IN AUTOZONE, RUDE!!! THIEVES!!! NO BUSINESS IN BEING! THAT’S ALL I CAN SAY ABOUT AUTOZONE!
Went to local autozone to buy a battery for my truck . I picked one out and went to pay. Otaped on the battery was a pack of red an green felt rings that gobaround the terminals and a pack of terminal grease. Clerk rang up my purchase i thought the items taped to the battery was free till i got home and looked at my receipt . Was not asked if i wanted them just rang up. Every battery there had them i thought it was a holiday promotion or something. Times must be getting hard when you have to pull stunts like this to meet the bottom line. The cheapest battery still came to over a 100.00 after taxes an extra two items added an the core. I felt douped
My fiancé worked there they have to sell that grease or they threaten to fire the employees my fiancé always asked others just scan it without telling you. They made a big deal about selling those stupid ass packets that they scare the employees the job
I have a 1999 Mitsubishi Diamante, and I have been purchasing all my car parts at AutoZone. I understand all AutoZone stores link together, and supervisors should know how to talk and help customers. But Tyrone H. who is supervisor at 13903 West Dixie Highway North Miami, FL 33161 doesn’t have any customer service skill and doesn’t know anything about products in the store. I went to exchange my Alternator which I purchased a year ago, and I have a life guarantee on it. He looked at my Alternator and compared it with a new one. he said, “this alternator is not for AutoZone, and they don’t make this mode” I told him that someone in the store gave me this alternator, and I am not going to buy one for 138.99+tax; I wanted to speak with a supervisor. Because he is the supervisor, he said, “I am not going to agree with you AutoZone do not make this mode” and he walked away. I cannot believe it how comes I bought a part and he told me I have a wrong alternator like I was trying to trick him. Then, I decided to go to another autozone which I drove 7 miles to get at 17552 Northwest 27th Avenue Carol City, FL 33056. When I got there, a gentleman with gray shirt helped me, and he got me an alternator exactly like mine with same code #. When I explained to him what happened in that other store, he told me straight up this guy didn’t want to help you, and he didn’t want to do the same thing by look at the back store for it. he made my day and I have my car running good again. I will never go back in that store on west Dixie H. ever again.
Well I went to auto zone in oklahoma city the other day to see where to put brake fluid and one of your employees put it in the wrong place which caused me to have it flushed out and the manager was very rude his name is dennis. Had a smart a** attitude. None of the employees seem to be knowledgeable about cars. Poor customer service and I feel asthough I should be re embersed for payin for someone elses wrongfull doing the number to the store is 405 748 XXXXX
Autozone employees are NOT mechanics. Top off your own fluids and if there is an issue, then you can thank yourself. Or take it to your mechanic who will charge you an arm and a leg to top off your fluids IF they will do it if you bring in your own stuff. Geesh…give these guys a break . They are working for a living and not recieving mechanic pay!
To whom it may concern, I recently went to AutoZone in eaglepass,tx 78852.
I had already called in about a timing belt for my truck and the person on the phone was really helpful and even told me thaty he was double checking the availability of the part. After he told me it was in stock I asked my dad to pick it up for me because I was at work. We’ll it turned out that the two employees were contradicting eachother on the availability. They told my dad to return for the part at a later time and we did only to find out that it was the wrong one during installation. When I returned the next morning to exchange or return the rude store manager found that the belt was there the whole time the right one. His me Gilberto g. And he did all possible not to sell it to me for some reason. I don’t know what his problem is but he didn’t seem to know what he was doing not to mention he kept jumping around from customer to customer. Very unprofessional manager. The lady manager on the other hand was trying to ask if we needed any help because I guess she noticed his rudene
I’m writing to you regarding a recent visit and purchase i made at your Foley , Al. AutoZone . I purchased an alternator there and was treated very rudely , that is once i got someone to acknowledge me at all . The man’s name was David , he had a terrible , i don’t care kind of attitude and was very condescending . When i had to return the alternator a few days later , after breaking down on the highway , because it was no good , i was informed that he was the store manager . In my opinion makes it even more unacceptable . I was refunded my money , but incurred a towing fee and more labor charges for having a second one installed , not to mention the aggravation of sitting on the highway waiting for help but also being late for work . I realize its not a perfect world and situations happen , but i would feel alot better about the whole thing if i had been treated with some kindness and courtesy while at your store , instead of being made to feel like they didnt care if they had my business or not . What has happened to customer service these days ? It seems to have become a thing of the past . I hope that you’ll address this situation before it happens to another customer that walks in to that store , giving what i once thought was a good company a bad reputation .
Sincerely , Glenda Wilson
Does this company even train there workers any kind of customer service skills at all? I don’t think so. I was at the 24 hour autozone on N. Nellis Blvd. in Las Vegas Nv. I stood in line for 20min when I was the next customer patiently waiting when the workers had a dispute amongst themselves then the phone rang and they answered the phone before taking care of the customers in front of them. Then the girl asks me I I’m paying cash I tell her yes then she tells me I have to stand in the other line which had 3 people waiting already. Why don’t they have a sign saying cash customers stand in this line? This is worst customer service I have ever experienced. I will never return to Autozone again. They need to hire people that speak & also understand English language. This is America people not Mexico……
I am hiring an attorney because I was wrongfully fired
So was my fiancé read my story up top
I was also wrongfully terminated because I had contacted a vice president at Auto Zone Corporate to inform him of problems with the regional manager and HR person, they waited three months afterwards and then did it on the same day that I began receiving social security.
I too was recenyly fired from autozone unjustly. my sm gave me 6 attendance points for a day that according to autozone pilicy should have been 0. He refused my dr note n verifaction of medical visit. I missed 4 days of work 3 of which were medical related with dr verifacations n I followed policy callin n an hr n half prior. He then used a hopitalization, stemming from the visit he gave me 6pts for, which had dr note also as a show of pattern. he lued on my termination paper. Now I witnesses major policy violations while employd but I lose my job becuz I had emergency mesical issues. its B.S. n I’m climbing the chain because if ima lose my job because of medical issues he refused to accept d oXXXXentation for then why’s he ge t to keep hiz sharing passwords sliding merchandise sexual comments n favortism. Its not fair because its all how he writes it up.
N my 3 medical absences revolved around pregnancy issues
Bob.
I was terminated from auto zone after going on disability , I would like to share notes on our different outcomes while litigation is ongoing.
I went to autozone to have a battery put in my car …..well the employee was wonderful ,I noticed his shirt was full of holes , i asked him to have the company replace his shirt ,he said that they have to buy there own shirts and making 10 dollar a hour he can to afford that ….cheap or what ..this does nor make the store looks good now does it ..shame on autozone!!!!
Does Auto Zone have an integrity hotline for their employees? My brother works for them and when our mother was admitted to ICU on life support the manager was mad he was missing work. He went back after 4 days off and got attitude, he’s not even sure if the manager will let him use sick or vacation time!! And instead if letting him leave early to see his mother in the hospital he let other employees off. My brother won’t speak up cause he needs his job and actually likes what he does. Unfortunately Auto Zone doesn’t care about their employees emergency issues!!
I went to autozone on 11/17/2013 to get a battery check one tester said it was good the other said it was bad the one older man with the glasses did all he could to help me the tall younger man continue to call me out when the other wokers walked away this is the 2 nd time this has happen this guy is on drugs i been going to autozone for years i will talk to someone at the urbanleauge soon please look in to this matter autozone parkman rd warren oh this is a disgrace
I am writing to tell Autozone coorperate that I think they STINK for business.
I went out of business and am trying to pay my bill and they not only closed down my account, but sent it to a collection agency!!
I will NEVER again use them for anything and will NEVER send ANYONE to them again!!
I plan to tell the BBB about them as well!!
#2 largest parts retailer??
not in my book, CRAP!!
My husband buys a starter at an Autozone that was not tested prior to purchase and was installed only to find out it was DEAD. Furious. Was told it was a manufacturer issue…really? Do you not stick these starters? Are you not required to test these rebuilt starters prior to charging the customer 150.00 and the time to install it only to find out all that time is WASTED as what was sold was a DEAD starter. A FURIOUS customer who will CERTAINLY make sure that ANYONE we know goes else where to purchase any car parts that are needed seeing that store manager seemed to think it was really no big deal just bring it back…. Not always are they tested things get overlooked. I totally disagree. You call yourself a ” professional” outfit. Act like one. I will be taking my complaint to the BBB as well so other consumers know. It took my husband who is not a trained mechanic a few hours to get it in only to learn it was no good. Really bad business and really unfair. You should be ashamed that you sell dead parts.
Hello I’m having a problem with products at autozone.I have a 2003 Cadillac Escalade Ext and I had been buying parts there being told that the parts are OEM parts,We’ll come to find out their not they are aftermarket parts.I bought some foglights there and the guy there told me the were original parts for my truck after having them assembled they blew out my ballast that run my low beam headlights.I contacted the autozone where I bought them from and they tried blowing smoke up my ass telling me they are going to replace the foglights we’ll if they had them why in the hell didn’t they sell me the right ones in the first place.Im not giving in they will replace my ballast if I have to hire an attorney.Replacing the foglights aren’t going to fix what the aftermarket ones messed up.Be careful when told of original parts at autozone.
I complained about motor mounts order back in September 2013. One was ordered on 09/25/2013 before 2pm which was to arrive the next day, I ordered two more after 2pm on the same day 09/25/2013, which were to arrive on 09/27/2013. The next day the one came as supposedly. On 09/27/2013, only one of the two came, as the delivery person said that there was a back order that the computer did not pick up, so it will arrive on 09/28/2013. On 09/28/2013, the mechanic called me to bring the car in because the mounts had arrived. I take car in and wait for a couple hours when the mechanic comes in the lobby saying that all three mounts were the wrong ones. He had worked on the car preparing to install these mounts. He called the local store and supposedly got things right. This is when I am told that the mounts will arrive on 10/01/2013. I sent an email to Autozone regarding this and I was contacted by the regional manager on 10/01/2013, the same day that the mounts arrived, and he instructed me to gather my work order information and leave at a local Autozone store. This information was taken to the Eastern Boulevard store in Fayetteville, NC on 10/01/2013 when the mechanic finished installing two of the three motor mounts as one again was the wrong one. I have not heard from the reional manager since. If nothing was intended to be done, why tell me to do these things and be expecting some assistance?
Auto zone has gone down they sold me aftermarket parts and told me they were oem parts for my 2003 cadillac escalade and blew my ballast no more auto zone for me they are more trouble than it’s worth.I will be calling their cooperate office in the am I’m not going to tally around with them about my truck that has cost me more money dealing with them
I have been an employee of Autozone seen January 13, 2013. I enjoy my job very much. I had given birth to my son and tried going back to work two days after; when I was scheduled to work that’s how much I have enjoyed working for Autozone. If you were to ask my customers how my service is, they would give an excellent review for me. But sense I have been there, I have realized that I am one of the few employees at Autozone that enjoy my job. Most of my managers (new store manager included) has not giving an excellent experience for customers at the store. Customers have complained about the attitude, rudeness and much more. I have customers come to me all the time complaining of the customer service there. I’m not sure who to report this to because I feel like nothing will be done. But I wish something would be done because this is making our store lose bussiness. I have customers that will only come to me when they need things. I have told my customers and other customers (who have complained) that they can call the district manager and make their experiences heard. But seem like nothing will be done. So this is why I am writing this to see if anyone will see this and work with the people to make Autozone a better experience for customers.
Thank you for reading this!
I pray that someone will read this and help the situation disappear, because no customer deserve to be treated that way!
To Mr. William C. Rhodes, III, Mr. William T. Giles, and Mr. Harry L. Goldsmith,
I would like to commend Andres Restrepo, Store Manager of Autozone in Chicago (Harlem Avenue location) for the amazing customer service I received in two recent visits to your store. About two weekends ago, I stopped by to purchase windshield wipers for my BMW SUV. Mr. Restrepo took interest in making sure I had the right fitting wipers, removed my old ones and installed the Bosch brand fitting my car’s specs. I was pretty elated since it was raining and these working windshield wipers were very much needed. I also asked if he could replenish some of my fluids in the car which to my amazement Mr. Restrepo was glad to help with that. I left the store driving as a very happy customer, all thanks to professionalism and an outstanding Customer service Mr. Restrepo extended to me.
I made another trip to the valued and trusted source as a week ago, my alternator gave up and it appeared that my battery might have been also needed along with the alternator. I was again, given good advice and choices on my parts for the alternator and the battery. Mr. Andres Restrepo and the other staff were helpful and very knowledgeable about my car needs.
I would like to recognize Mr. Andres Restrepo as a very valuable asset to the Autozone company. It had made a truly positive and very satisfying experience for me as a customer. Great work ethics and a wonderful service! Thank you.
Anya Lozinski
773-837-XXXXX
AnyaXXXXX@gmail.com
On 10/19/2013 I entered Auto Zone at 813 Gault Ave. Fort Payne, AL. 35968 to have a battery tested. Jennifer M. (not to be trusted) tested the battery for me and was quick to let me know it was bad. They were very anxious to sell me another one Sure didn’t wait to find out. surprisingly this battery that is dead runs the lights and fridge in the camper Hmm dead Feel free to reply to your horrible business tactics. You should really screen your employees a little better. Remember You get more bee’s with Honey than you do with **it. Honesty is a great policy you should learn it.
TO: WILLIAM .C. RHODES, Hi my name is Gary A. Minto, I recently applied for a management position at one of your auto zone store`s, In the northeast reigon of the united state`s, And that would be in philadelphia pa, I would love to tell you a little about my self and my back ground, and the reason for this letter, I recently came back from jamiaca form my father finneral, i have been traveling back and forth from jamiaca and the united state`s, ever since 1986, and i decided that i wanted to get my residency in the united state`s, So i decided to look for a good company that i could dedicate the rest of my life working for, I have to think of my furture, And i am ready to find a wife and start a family, And i need a job that kind of security, A fortune five hunderd company like auto zone, and plus i wanted to learn more about retail management, And out of all the companies that i have done research on, auto zone was on the top of my list of companies that i would love to work for, i am very impress on how auto zone has grew so fast in so many state`s and other countries, It`s a fast growing company that i would love to be a part of, I have a extensive background in fast food resturant management and in customer service, I have been interviewed twice already by a few of your district manager`s, I know i did pretty good with my inerview`s, They told me that all they are waiting for is my back ground check, This is were this letter come`s in, I just don`t want to be forgotten that`s all, I am so sike about this job, I can be very in patiens at time`s, I would like to thank you for taken the time to read this letter.
GARY A. MINTO
SUNDAY, OCTOBER, 6 , 2013
I am a long time customer of AutoZone in the Northport Alabama area. I went in looking for a wonderful young man by the name of Eric. I followed him from your Alberta store due to his excellent customer service. Eric has been a part-time employee with Auto zone for 15 yrs. He has been treated and is being treated unfairly by your store manager Oscar. From harrassement to trying to frame him for things that he has not done. He has complained numerous times at the district level to no avail. Oscar has now cut his hours to 4-10 hours every other week. He’s stated how he dislikes Eric and how he wants him to quit to other employees. This is not management material(Oscar). I understand the economy and cutting hours due to low sales but this is maliciousness and down right lowdown. A long time 15 yr employee thats being treated like dirt. I shutter to think at how a 25 yr employee is treated. I urge you to look into this from the corporate level. This is not the last correspondance from me. The next step is to the CEO.
Auto zone will cut employee hrs to make them quit so they won’t have to lay unemployment benifits the new district manager Shoney that has store in mansfield la told my fiancé that when he was employed there
I work at Auto zone and am a Sixty year old man whom was only hired because I am Bilingual , I speak both English and Spanish . They offered to hire me at $9.00 hr but after hinting to me that I had the job was told I would have to take a pay cut before being hired to which I agreed in order to get the job. On my first day at work I was racially harassed after only working two minutes by a Hispanic employee whom didn’t realize I understood Spanish and whom continued to put me down every time I worked with him until I finally told both of the Parts service managers about it. Before being hired I told both the Store Manager and the District Manager that I had a disability (head injury) which was getting better , I spend $500.00 every month trying to heal this injury which causes me to have a memory problem and I can only remember what I read and then do multiple times.However Auto Zone won’t give you any instructions in writing on how to process returns ,look up warranties or do several other key procedures as they don’t want to pay you for the extra time to study nor do they allow you the means of practicing procedures on a computer .All training is done by word of mouth from whomever your working with that may have worked there longer than you , I am constantly criticized for not knowing how to do something which nobody ever told me how to do in the first place .All my supervisors including my store manager are burned out and don’t want to work there anymore but the economy is too bad to quit without having another job in place.My parts service manager a very smart person has worked there for five years , brings in lots of customers and still gets less than $10.00 an hour.There have been six managers at that store in five years and the rest of the staff has turned over seven different times , both of the gray shirts whom were working there when I first interviewed there two months ago are now gone.The Problem is upper management whom are trying to squeeze extra profits by taking advantage of the employees and won’t even replace faulty equipment so they can do a better job. There are lots of good people working at low paying jobs across America whom are hampered from doing a good job because of bad management , Auto Zone has been corrupted from within by upper management whom have given in to the cry for Diversity which is the biggest destroyer of everything that embraces it.
On 8/28/13 I went to store number 4601 in Chester, PA to buy a Power Steering Pump; they told me it was a special order and it would be in on 8/28/13 after 3 PM. I ordered the part and paid in full $173.83 with the core charge. On 8/28/13 I called to see if my order came in; the phone call was 20 minutes and 21 seconds long. I was on hold for 17 minutes plus. I hung up and called back, when the guy answered the phone and ask can he help me I stated to him i was on hold for 17 + minutes and i wanted to know if my part came in. After being on hold for 2-3 minutes he said it would be in tomorrow (8/30/13). On 8/30/13 i went to the store around noon to find out someone had cancelled my order. i asked another gentleman can he see if another auto zone had the part and before he even checked the computer he said no. I just looked at him like he was crazy, then he decided to checked. Well the store on City line Ave. had the part. The manager sent one of the drivers to get the part and stated to me it would be an hour to an hour in a half. I asked for both of the house for the steering wheel pump, they sold me the rack and pinion ($346.61) they told me it was on the HUB order for 3 PM delivery. I paid and left not checking. Ten minutes later i came back in and told him he sold me the wrong part, he said he didn’t. My father intervene and explained to him what i needed. auto zone did not have the part, it had to be ordered. At that point I called Pep Boys in front of the gentleman and ordered my part from them. While getting my reimbursement, the gentleman was a little upset he had to pay me back, so he was a little hesitance.
i was told they were going to call me as soon as my power steering pump came in (from the other store) which they didn’t. When I arrived at Auto Zone the gentleman that waited on me was coming in from making deliveries. He stated to me before he left the part came in and he was meaning to call me, but he had to make his 5-6 deliveries. I really didn’t care what he had to say because by that time, i had enough. I waited back in line, another worker called me to the front of the line and gave me the part. with a sarcastic voice he said “have a nice day”.
I strongly believe store #4601 in Chester, PA needs serious training! I will never visit that store over again. I will stick to Pep Boys.
b/s if the battery was installed with the + to – the car would not ever crank or start
THE SERVICE IS VERY POOR IN CHESTER SC.. I NEED SEEN ANY LAZY PEPOPLE AT AN AUTOZONE UNTIL I MOVED TO CHESTER SC.. I CALLED TO SEE IS THERE WAS A PART IN STORE I WAS TOLD TO HOLD ON WHILE CHECKING OUT A CUSTOMER. THE PHONE HUNG UP.. I CALL BACK SOMEONE ANSWER AND DIDNT SASY ANYTHING…ANOTHER DAY I WENT TO THE STORE TO GET AN ANTENNA FOR MY CAR THAT WAS OUTSIDE IN SEENING VIEW AS I A TALK WITH A AUTOZONE STAFF.. THEY TOLD ME I SHOULD FIND OUT WHICH KIND I NEED BEFORE BUYING AN ANTENNA..THEY NEVER CAME OUT TO SEE.. IF ANY VISITOR WERE TO VISIT THIS AUTOZONE IN CHSETER WILL BE VERY VERY DISAPPOINTED..
On 08/26/2013 I had my wife go to autozone and buy a SET of fan belts for a 1968 chevy camero with a 327 engine. I even gave the part number of the belts I wanted. When she got home I checked them out and noticed that they were from a different manufacture and the ribs were NOT the same. After checking the receipt I also noticed they looked it up under a 1978 chevy nova.Thats NOT what she told them. So I called that store (#2733) and asked to talk to the manager and the guy on the phone said he was the manager (which I doughted) so I told him the problem. I also stated that if they had looked them up for the vehicle they were given that they would have noticed the belts come as a MATCHED SET. A MONKEY could have done a better job. NO MORE Autozone for me!!!!!!!!!!
Recently came home from a short trip to find my battery dead. It was put in in 2011 by by one of your emplyees at a store here in AZ. At that time it was a replacement for a battery that went in in 2009 that had died and was still under warranty. The new battery,a Duralast ,also has a warranty and technically it is still covered because it died before the warranty was up. However,just found out that because it was a free replacement for the previous one,that it does not have the same warranty, so I have to pay a pro-rated amount. Now if I had purchased this battery for full price, it would be covered under a warranty and I could get a replacement.Seriously, why am I being punished because Duralast cannot make a battery for this Arizona heat. It is not my fault that it died before the warranty was up. This is the most unfair policy I have ever heard of and it is discriminating against those of us who had to get a replacement. I expect better from a big company such as this.
Sincerely,Jackie Straub
2009 new battery w/2 year warranty, 2011 replaced battery no charge warranty is over
seriously do you think they should replace warranty your battery forever when you only bought a 2 year battery
if they offered anything after your 2 year warranty you should say thank you ( dumb a** that is free )
Like to leave a note to the autozone regional manager your district manager Tracy lose a very long time customer I have been going to Bloomington and autozone spencer Indiana total of 18 years I had spent over 5000 in last three year was I was about spend thousands more till this bad rack and pinion and mess up new tires it made me mad you made me wait 5 to 6 month on 750 was out over my pocket and she only paid me 400 I will never shop at you store ever again I’am a veteran and american legion, and abate member I will tell ever one I see not to buy from you
I purchased a Duralast Gold Battery on 6/11. It stopped working today, 8/13. My car was left running because AAA had just started it and remained running through this issue.
I was informed that I would have to pay fee because the battery was out of warranty and
would have to be prorated. Second, I was told that I would have to purchase a Terminal Protection Kit($9.99)in order for the new battery to be installed. I contacted an employee at another store and was told that I should not have to pay additional money for the battery or purchase the kit.
My only additional purchases needed were: Terminal Protection Kit for $1.99 and Felt Terminal Protectors for $1.39. I located the name of the regional manager, Mr. Hockaday
and the battery was installed. A charge of $40.41 was made to my Visa card. I received a
refund–part in cash and part to be deducted from my charge card.(#258119). I received a receipt for the credit card deduction after returning to the store but it did not have the card number or the same receipt number.
I want to be contacted so that this resolved to the satisfaction of all parties regarding
the service, the calls to another store to receive my free replacement, length of transaction and credits received. I remain very dissatisfied with service received.
Store: # 0930
please tell us a better story duralast gold 3 year free replacement with additional 2 years prorated warranty if you bought the battery6/11 and on 8/13 of the same year & if you received a credit from a district manager for $40 that would suggest that your battery was in the 4th or 5 th year of warranty NOT 2 months after you purchased the battery
no employee at autozone has any reason not to replace a battery under warranty we are instructed to make sure the customer is satisfied with their experience at autozone
if you only got credit of 40 for a battery after 2 months please respond with the district managers name , as autozone like all major companies monitors feedback these
You where prly one of those people that bought the battery had it warranty replaced once thinking for whatever reason you get a new warranty with your free replacement but the reality is you cannot have your cake and eat it too. When a battery is swapped it continues that warranty from original purchase date. Now you’re in this predicament probably because you only drive the car once a week and destroying the battery because you’re too cheap to buy a battery tender. You go to AZ thinking your free replacement gave you a new warranty not understanding 3 years free replacement mean exactly as it states. So because of your lack of this comprehension you complain and get rewarded for a misunderstanding on your part just to shut you up but now that is not good enough. You continue. People like you make me sick. And this is one reason why batteries cost so much. Get an education and quit acting like an entitled brat.
To mr Rhodes
My name is Ed and I’m trying and trying to get some where on a damage clam against one of your gold
alternators that broke the plastic fan off and dented my custom hood from the inside our I went to my local auto zone and the manager didn’t even know where to begin with how to help me I called customer service they sent me back I’m getting very frustrated I think if I don’t here back soon from some one I will contact my local news and my lawyer to see what can be done , hoping to here back soon !!! Thank you for your time good day .
West Branch, Michigan Store Location. I was capably assisted by your employee Parna Clark on July 22nd with finding the fuse to my Corvette’s windshield wipers that would not turn off. She did an outstanding job in record time and refused all my attempts to reward her monetarily for her efforts. She repeatedly told me, “that’s my job!”
It is a pleasure to encounter such individuals – she represents your organization to the highest standards. Please express my appreciation to her for a job well-done. I will make AutoZone a priority for all my future automotive needs.
Jim Justice
General Manager
Stabiloc, LLC
I think the managers are not putting more effort to keep the crackheads away from the store in chicago il. 8811s commercial ave.if they see them doing this then why dont they call the police that store has drug connections with the crAckheads out there you would be amazed of wat ive seen
Autozone chicago.il. 8811s. Commercial ave have nothing but crackheads standing in front of store everyday working on cars there smoking crack in the bathroom the workers and managers even let the crackheads use the machine to check the cars.an expensive machine and a lot of crack for a crackhead.wow wat the world is coming too.hopefully i can petition for this area to be shut down soon
on 7/5/13 i bought a starter from store 2401 in sanford,fl did not work on car that day due to rain storm next day 7/6/13 got up an started to take off old starter from my satern ls2 once i got the new starter out pulled new starter out to compair to make sure it was the same then pluged old starter up to jumper cables an noticed it was working fine so i put new one back into box by 5:30 not even 24 hrs after purchase went to store 2401 to return starter the guy at the counter examines starter ask me whats rong with it i told him nothing just figured out i didnt need it because old starter is working fine he proceeds with my refund untill he needs a code he calls the SHIFT MANAGER over an he says i cant return it because its has oil from my hands on it so that means its been installed so i tell him the story while another assitant manager walks over telling me i installed this starter also so i tell them hey fine if you dont want to give me my money back just give me your names, employe id number,and store number and i will call corprate then manager mark berrios (one of the only people that did provide his name) laughs at me an looks at the other guy an says sto hahaha what you say say it again (picking at my country actsent) and that made me very upset an i told them i wasent leaveing untill i was givein the info i requested then mark berrios steps from behind the counter into my face with a fighting deminor says your going to leave now or your going to leave with some new jewlery on buddy (refering to handcuffs) then i say your giong to do what to me then he says send you to jail my father andre turner was then walking into the store because he knew it was takeing to long an when he gets into the store i give him the starter an saydad they wont let me return it then the other manager that name i didnt get says very loud you an your son need to get the XXXXX out my store he was so rude a customer named rachel williams and donte knight that were in line an later provided there names to me said ohh no and got out of line and left the store but long story cut shorter the police came an meet me an my father in front of the store an he went in and got mark berrios name for me than said he had to trespass me and my father but the police officer even say that the part wasent installed just had oil from my hand grabbing it an told me i was basically robbed if i didnt contact corparate im trying to figure why was i trespassed ? is that the policy trespass everybody thats explaining why they want to make a return so can somebody please contact me because my lawyer was contacted an i really dont want to take it that far over 126 dollars but i will if not replied to because that was very poor service and i felt very disrespected
THANK YOU
store manager:andre phillips tel 4073211664 (dosent work)
disteict manager: eric ball tel 3216938497( dosent work)
regional manager: dennis leriche tel4078551425 (works)
these names and number are on a paper on the door
Today, Saturday June 22/2013, I went to AutoZone 600 W King St Cocoa, FL 32922
to get a Throttle Body Air Intake Coupling.
The manager was very rude. I gave him a letter (printed out from my computer) saying I have difficulty talking. I showed him the part I needed but he wanted to check the codes on my car.
My letter also said that I knew there would be a lot of codes due to this part failure and I was only interested in this part.
After printing out the codes he said you have to take the car to a shop. There are too many things wrong.
He kept repeating that “you have to take this car to a shop”. He continued saying that as I walked to the door and everyone in the store could hear him and they were looking at me.
Why would you have a nut like this guy working for you?
I just wanted to tell you how upset I was over the service I received at your store 219 S JMS CAMPBELL
COLUMBIA TN 38401
(931) 381-1235
I had gone in to have my alternator checked and you would of thought I was asking the man to put the alternator on !!!!!! After asking if they check alternators the man says “Well I guess we do” ???? I know y’all do ….. he proceeds to put on a rubber apron, goggles, and brings the tester .. comes out to the car and after I lifted the hood he says, ” First of all before I even touch your vehicle YOU will have to CLEAN those cables!!!!!!! He should of said, ” I may not get as good a reading with the battery cables like that but will be more then happy to test it if you want” .. Oh no … then tells me I need to BUY cable cleaning brushes and a spray and please use “elbow grease ” while cleaning them … then I will come out and test it when you are finished ..” …….. Long story short , I cleaned cables he tested alternator , it was bad , I did purchase the alternator , tried to return the “spray cleaner” as I DID NOT use it , he says you really need to use that to clean those cables so NO …. after consulting with my son and telling him what happened he decided to take me to Advance Auto and purchase another alternator and I took yours back to the store & explained that the sales guy’s attitude was inappropriate therefore that is why I am returning alternator AND the spray cleaner ( my son sandblasted and cleaned battery cables so they look new now 🙂 ….) …..I just really wanted you to be made aware of this , also even after cleaning the cables when I went back into the store it was like NO ONE , manager included wanted to help , now I don’t know if your policy is that who ever takes care of you when you come in finishes taking care of you but there was 3 guys standing not doing nothing while the one man was waiting on customers???? After returning alternator … a Terry did call very apologetic says the man was quite new etc etc … needless to say HE DID NOT MAKE A VERY GOOD IMPRESSION !!!!!!
I would like to make a complaint against two managers that work in Miami florida. Luis a Cruz works in the Florida city store. I have made many observations with this manager. His attitude was horrible and he was always picking up his cell phone. It also looked as if he was disoriented and looked as if he was on drugs. This is not the first time I have encountered this with this manager.I think drug testing should be done. I refuse to show at this store. So I decided to go to another store in kendal Florida. It was strange that I encountered the same situation with the manager there. Her name was jannette Negron. She also did not acknowledge me and that I needed her help with what I needed,she was busy talking on her cell phone.I waited for 20 minutes before she helped me at this point I was upset and she smelled of liquor and she looked like she was on some type of drug.she was slurring herp
words and she looked high on something.I don’t know what type of business autozone is runninh. If two managers that I’ve encountered are all on drugs. I think an investigation should be done. I will be filing a formal complaint with the BBB.
This is about your Washington CH, Ohio store. This happened Saturday 6-8-13. My brother and I met at my farm which is about 8 miles outside of Washington CH. I live in Columbus and He lives in Lancaster both about 50 away. He was going to replace my brakes on my wife’s 2003 Camry. We got all the parts off and determined what was needed and he drove to the Auto zone in Washington CH. They did not have the routers and called the Auto Zone in Wilmington which is 22 miles away. They had the routers and would have them there by 2:30pm. It was 11:30 at the time. My brother paid for everything including the routers and said he would return at 2:30 to pick up the routers.
We both came into town at 2:30 to pickup the routers, which were not there and did not arrive in the shipment from Wilmington. They called Wilmington. I’m not quite sure of what happened but the routers were not sent. The employee asked me if we wanted to drive the 22 miles (44miles round trip) to pick up the routers. You can imagine what I thought, I told him what would be fair is have the person in Wilmington deliver them to my farm. He said I would have to talk to the manager of the store. He go on the phone with Wilmington and after a discussion said he would meet them halfway and he would deliver them to my farm which he did!
Just want you to know I am and will always do all my business with Auto Zone.
I did not get the Managers name but I an very grateful for the service I received.
Thank you
Dan Albert
To: William C. Rhodes, CEO of Auto Zone Inc Please contact me regarding a claim that I have with a defective starter motor in my shop truck. The starter motor broke and engaged while driving, damaging the starter and flywheel teeth. I have been trying to resolve this claim for many months with minimum results. Please contact Steve @ Steve’s Pit Stop (commercial account) @ (805) 522-7020
I generally have visited the same store not far from where I live in Seat Pleasant, Maryland. My last (and I mean last) visit to the store located on Martin Luther King, Jr. Highway was almost a week ago. The young (very unprofessional) African-American female at one register that I walked up to seemed highly disinterested in doing any work. I said good morning to her, she did not say a word, just looked at me. I then asked her if she could tell me what weight motor oil is required in a 1996 Honda Civic DX Coupe. She quickly looked it up in the system and muttered “5W30”. However, because I did not understand what she said, I said, “Pardon me?” to her. She then raised her voice and said “5W30”. I thanked her (for what, I’m not sure — rudeness?) and proceeded to the section where the motor oil was stocked. When I went to the register to pay for my purchase (a different register), I was waited on by another, almost equally unprofessional African-American female. No niceties/pleasantries, just cold, emotionless facial expression while ringing up my order. Once completed, she placed the two quarts of motor oil that I purchased in a bag and that was it, she just walked away. Will I be patronizing this store again? No. Will I patronize any AutoZone store again? That depends upon corporate’s response to the letter that they’re about to receive and any future (real, meaningful) actions that they may take to either retrain these people and teach them what actual, friendly and efficient customer service is truly about or suggest that they look for another line of work.
Bought brake shoes for my car (2006 chevy cobalt LTZ)
Had them put on, the car was grinding and sticking, I drove my car to a doctors appointment
And had to pull over because my tires was smoking really bad, and was the new brakes shoes, if I had pulled over, my car would have caught fire, I got it home called autozone to ask them if they were the right ones, yea, yea they are, went to advance auto parts and bought more new ones and got the right ones, took back the ones from autozone and YES they were the WRONG ones, they refunded my money, but I’m not satisfied because my rotors have grooves and the money I was out, going to contact an attonery to see what I can do…
I have had a commercial account for years and recently I have not been happy with my service im not sure why im even writing this but it seems like with the econmy being like it is autozone would care about there business I would love to talk with someone that may could help with my concerns if you care please email me with your contact info thanks,Duane Lucky from Morehouse Auto Sales,Inc
Talked to your office over 2 months ago they were going to reveiw and refund my money on a core that the store would not because of credit card had to be closed due to some fraud then reopened under a new number store could not refund money called corporate they took info gonna call me back never did ill buy my parts anywhere else but not here
Good Morning Im a autozoner gray shirt and i been working for this company for just about 2 years now. im so displeased with the store manager thats in place right now she is telling red shirts who she would like to get rit off.I was told by a red shirt that she would like to get rit off people that smokes we had two young ladys that knows this store functions that both went out on paternity leave and they was trying to get back on the schedule she is avoiding them not placing them on the schedule to work, we had 5 gray shirts quit with in a three mouth period that had more knowledge then the store manger thats in place. she dont no nothing about cars but she speak on others as if they are less than her this is not the way to manage. People come to me with concerns feelng like the district manager is placing all africans as store managers because of his ethic and if you look around it seems to be that way. One of the police officer said to me that she stated to him whats wrong with your people and i said to him what the hell that suppose to mean ypur people. The five gray shirts who quit 4 black americans and one hispanic would tell you more about this manager im reaching out for someone to step in other than our district manager. My store is 1207 H st. N.E washington dc 20002 (202) 388-1203
I called the Visalia ca store on Huston ave. I needed to get price and availability for a fuel pump. I must have called 6 time and they would answer and just hung up. I finally got through and spoke to Noah, told him what I needed and he said can you hold. I waited on hold for 26 minutes . He finally answered and just hung up on me. I’m so upset I probably will never spend any money there. I will also let my family and friends know not to shop for parts there. Very bad customer service
Hello my name is Ben I live in Newberg,Oregon I went to the Newberg store on feb 23,2013 to purchase brakes I received a point for that and used a coupon to get a free point so then I would have the five points and get the twenty dollars on my card. I checked my card a few days later and I had four points so I called to find out when I get my fifth point I was told 4-6 weeks. Well it has been well over a month and I never received the point and on top of it all I now lost the fourth point and am back down to three points. All I would like is my five points I am owed. I am planning a trip with my family and need the points to get a few parts to make sure my car is in good running order.also the customer service at the Newberg store sucks. I have worked in auto parts and was not impressed at all with the service I got. I go there due to having the lowest price. I have two competitor store I can and am willing to go to and pay more just to have better service. I will look for a response. My email is benmichelemurphy@yahoo.com that you for your time.
Autozone is a parts store…not a mechanic’s shop. The employees do not get mechanic’s wages, and they should not be expected to perform mechanical work. Customers should also be alerted to the fact that the employees perform “mechanical, or technical” work related as a courtesy (without pay), so that should be a red flag. You get what you pay for. Autozone is my favorite parts places, and some of the more experienced employees are very knowledgable in cars, but not all. If you know nothing about cars, and expect a free mechanical service, do it at your own risk, don’t blame the poor employees who are usually very young and inexperienced! How much can a 19 year old know about cars??
Wow…I’ve just been online reading all the hugly negative comments about Auto Zone. I’ve been an Auto Zone cutomer for years and had relative good service and just recently began trying to use their online service…..what a joke! I’ve been in contact with several so called customer service reps for the last week and have gotten no where….there really must be a corporate mind set of not providing even an assemblence of customer service. I too will not shop at Auto Zone again.
January 3, 2013
Mr. William C. Rhodes III
Chief Executive Officer
AutoZone Inc.
123 S. Front St
Memphis, TN 38103
Dear Mr. Rhodes:
This letter is to make you aware about the unsatisfactory customer service I experienced at the AutoZone Store #1750 located in East Cleveland, Ohio and managed by Danielle Dancy. On December 28, 2012, my car (CRV Honda 2002) was in need of a new battery. A Duralast battery was purchased from Store #1750 and installed by one of the employees on site.
Once the new battery was installed, the keys were inserted into the ignition to ensure the battery was functioning properly. Immediately after the engine was on, car fuses were blown, the car engine ran high and evident it was not functioning properly as it should with a new battery. The employee who installed the battery did not know why the car was not operating properly. At this point, all employees, including the store manager at Store #1750, came out to the parking lot to determine what could be the problem. For what should have been a simple task of installing a new battery turned into an unpleasant all day ordeal. Initially, employees assessed the battery was installed backward. However, later discovered the wrong battery was installed for the make/model of the car. To make matters worse, we learned the employee who was assigned to install the battery was a new employee who admitted that he “never installed a car battery before.” This employee was so new that he also did not know how to utilize the cash register for a customer purchase.
As a result of this employee’s ignorance of installing the incorrect battery for my car, he caused a domino effect of damages (known and unknown) to my car. They include (but are not limited to) the following: the check engine light is on continually, the idle control is malfunctioning and the $300 part required to fix it had to be ordered directly from Honda (which has not yet been shipped to install and expected to arrive any day this week), the car safety system is disengaged and the radio no longer works. I have to contact Honda to obtain the security code specific to my car’s VIN number so the auto dealer may fix the radio to be operable. What should have been an easy purchase and less than an hour installation of a new battery at the cost of $132.31, has turned into $490.95 additional expenses (not including labor charges yet incurred to install new idle control) and 7 days, going on ten days without my car operating properly. As a full-time employee, this has affected my ability to travel confidently to and from my appointed destinations.
While I do recognize and appreciate Ms. Dancy’s agreement to reimburse all charges necessary to repair the damage done by this negligent employee, I am outraged that this person did not have enough integrity to ADMIT he didn’t know how to install a car battery. However, since he did not, hours have now turned into days and hundreds of dollars correcting a series of unnecessary mistakes caused by his ignorance and negligence. I have copies of all receipts related to repairing the car and will submit them for reimbursement to Ms. Dancy as suggested.
Please know my dissatisfaction with the service received at AutoZone will result in losing me as a customer in the future. In addition, I will not refer any of my family, friends or colleagues to patron your stores as well. I hope as the CEO of this organization, you will address this issue with all employees of AutoZone, especially employees working at Store #1750.
Best,
Latisha James
Dissatisfied AutoZone Customer
Cc: Danielle Dancy, Store Manager
Michael Vruvas, District Manager
John Morgan, Regional Manager