Autozone Corporate Office

AutoZone Corporate Office Address

AutoZone Inc.
123 S. Front St
Memphis, TN 38103

Contact AutoZone

Phone Number: (901) 495-6500
Fax Number: (901) 495-8300
Email: Email AutoZone


CEO: William C. Rhodes III
CFO: William T. Giles
COO: Harry L. Goldsmith

AutoZone History

AutoZone was originally known as Auto Shack and was a part of the Malone & Hyde grocery chain.  The grocery was sold to the Fleming Companies of Oklahoma City and the name Autozone came to be.

In 1984, the chain had 194 stores in 13 states.  The company grew quickly in the 80s and had 513 stores in 17 states by 1989.

The company went public in 1991.

In 1995, the 1000th store was opened in Louisville, KY.

In 1998, the company acquired Auto Palace, TruckPro and Chief Auto Parts, which gave the chain over 150 extra locations.

There was currently over 4400 locations in 48 US states.  The Autozone corporate office is located in Memphis, Tennessee.


{ 289 comments… read them below or add one }

Alex Whillock October 5, 2015 at 2:51 pm

Dear Sir/ Mam,
I have recently applied for your company, I was informed I did not meet the criteria, or expectations you seek in employment. I have been at my current job for almost 20 years, I am just looking for a part-time job, my question to you is I was informed by your current manager, in Newton, Ks.67114, that I did not pass your assessment test. Have not ever been through a process like this, and was told I was not up to par, for an interview. My question to you , is what are your expectations for an applicant. Please, let me know for a lesson learned for my future applications.
Sincerely, A.R.Whillock
Newton, Ks.67114


Brittany October 2, 2015 at 3:29 pm

I will NEVER shop at an AutoZone again. The return policy is completely terrible. I purchased a part with a debit card that I no longer have and they returned my money to that card. When I told them this the answer I got was there’s nothing we can do about that and didn’t even offer another solution to my problem. Horrible customer service. The lady who took care of me acted like she’s too good to be working there and her facial expression when I walked through door made me want to turn around and leave. I’ll never shop at autozone again.


Roberto Ortiz September 27, 2015 at 4:40 pm

On Saturday September 26th 2015 i went to the store #6616 located in Yabucoa P.R because i have to do a change of air bag suspension to regular coils springs to my 2000 Ford Expedition i bought a hydraulic jack combo.The part number for this product is T82453 and the store have that in special that day for $44.99 plus tax that i found is a good deal. I went to my home to start my small project and as soon i start lifting my car the back wheels of the jack bended the screws and for the safety of my kid and i take out the jack out and put back in the box and returned to the store. The first think in the store was a employee with red shirt start arguing with me that is not the correct jack for that truck and i already tell him i am doing a simple job with raise the car one side at the time and that function do not affect because the jack is for raise 2 1/4 Ton and that is enough just for lifting one side of the car. My other concern was the lady with gray shirt that i think is some kind of “manager” tell me right away the only think i can do for you is change the jack because you already used i my answer is i think I bought this is for used if not I don’t buy nothing but i just ask for my money back because i do not feel safety with that jack and she tell me she can’t do that because she’s not allowed to do that the only thing she can do is give a card with money and I refuse that because I don’t need nothing more and the other thing is call the main warehouse to give me another but I don’t want the jack because I don’t feel safe with this article.

I Just write this because i feel no secured with something i do not used and the people that work specially in that store need a little bit of training on how found a better way to manage customer when the people return stuff to the store and do not start arguing with the customer i just live about 5 minutes from that store and i tell right now i never put a foot on that store again only for tomorrow to pick my new jack and as soon i receive i go put on ebay to sell it

Anything else to say
Roberto Ortiz


Noneya Bidness September 22, 2015 at 3:14 pm

I would like to say that the two clowns working at the AutoZone in University Place, WA near 27th and Bridgeport are complete idiots and don’t belong in the automotive field at any capacity at all. I went in yesterday at about 130 to get a quart of oil, a transaction that requires nothing but me grabbing the quart of oil and paying. That’s why I hate this autozone. Rude, pushy idiots. I was getting close to socking the old guy with the beard in the face after he got aggressive with me when he asked me how my day was and I told him fine. He seemed really pissed off at me because I only wanted to buy a quart of oil. When I said my day was fine he looked at his buddy then back at me and laughed for no reason, in an incredibly insulting manner. So I asked them what was so funny. and the guy went on a tangent about how great his day was. This whole interaction delayed my sale. I just wanted to leave but these two incompetent jackasses wanted to joke around with me. I don’t care about their inside jokes or whatever. I want to get my auto parts and get back to work. I am an automotive professional with a degree and demand the respect that I deserve when purchasing anything in an autoparts store. I am never shopping autosone again. This particular location has been so bad over the years, I can’t believe it’s still open. I might go back just to kick this guy’s ass on camera. Idiots.


JOSE TELES September 19, 2015 at 11:40 pm

We rae interested to make an appoinment and get the oportunity to show you our Auto Accessoeries Catalog, good quality and the best prices…
Please let me know the email account of the responsable person and check if its possinle to make an appoinment,To show you the entire catalog and some samples.
Thank you
Best Reagards
Jose Teles


Bramdi September 15, 2015 at 11:21 am

VERY RUDE store manager, Andres at Inglewood, CA location on La Brea. Went into the store to ask for help hooking on my windshield wiper and because it was raining he said he couldn’t help me because he didn’t want to get sick. I am a female with a truck and couldn’t reach it and didn’t know how to do it! A courteous customer came out and helped me! Something that literally took 10 seconds and Andres refused to help! I will never go to this location again! Poor service and training for a store manager!


Helen September 15, 2015 at 6:12 am

I had a terrible experience with a location here in South Florida….and now its a week and they have done nothing about my upsetting visit….WELL —being a handicapped Paralegal from NY …I’m sure not going to just let this GO…………I was treated like a piece of TRASH,,,,,,,when I went to buy a new battery for my car…..


Patrick Aldrich September 13, 2015 at 11:44 pm

I recently took a trip from Erie, Abilene Texas to pick up a 1972 Chevelle my son (who is in the Air Force) bought. On the way there, my 2004 Chevy Avalanche started to overheat around Conway, Missouri and just got the truck off the highway before the temp gauge was in the red. Being a Chevrolet Technician for over 35 years I brought plenty of tools to in case of a breakdown. Unfortunatley for us(my son in law, also a Chevy Tech) the closest auto parts store was 13 miles away. My son in law got on his cell phone and called the first parts store on the list who had my part but could not deliver to us. He then called the Autozone store in Marshfield, Mo. and told him our situation and he said he would bring the parts as soon as his other employee showed up. So I paid over the phone and we proceeded to remove all the parts needed to get the waterpump off. Within an hour the manager of the store drove up and delivered our parts plus some hand cleaner an towels. This man went above and beyond to help us stranded on the side of the road and has my thanks & gratitude. We were back on the road within 2 1/2 hours and made it to Texas and back with my son’s Chevelle.


javier September 13, 2015 at 2:11 pm

Hoy fue un dia frustrante en autozone, me di cuenta que uno de sus empleados recibe 10% de ganancia con los mecanicos que recomienda.Me puede lamar alguien? 602 790 ****


jesus borrego September 21, 2015 at 3:54 pm

Los empliados no reciben ganancia ni comission por recomendar a mecanicos. si no los mecanicos que tienen cuenta con autozone commercial les dan descuento y promostiones especial es todo.


Taisha Williams September 12, 2015 at 10:22 am

I would like to give kudos to Darian Macleod, @ Autozone 2934 Louisville Ave Monroe,la..On yesterday 9/11/2015 I went into the store to buy a radiator cap.As I went to remove the old radiator cap I noticed it was stripped, broken,& stuck. Mr. MacLeod was not working that day he was only there to pick up his next weeks schedule. Well to make a long story short he offered me his help & did an excellent job! Not only did he help me he also helped someone else on his day off. Mr. MacLeod goes above & beyond for his customers…. Excellent customer service!!


Diana Jimmison September 9, 2015 at 12:45 pm

I expected much better from AutoZone and its employees. It’s a shame you have only pansy and tards only working at 777 Blanding Blvd, Orange Park, FL location. I expect a response to your rudeness and lack of professionalism!


Diana Jimmison September 9, 2015 at 12:39 pm

I went into your 777 Blanding Blvd, Orange Park, FL 32073 location to purchase a battery. I was told they would not and could not install my new battery. Not only did they say this but would not lend me the tools to install myself. They only suggested I use the Firestone store down the street and pay them to install the battery?…lol. If I have no battery in my vehicle, how in the hell am I going to make it to the Firestone and why did you refuse to lend me tools? I have always used autozone but will not ever use them again and will publish my complaint I. Any and all local publications! You should hire real men not pansies!


Jaci McPherson September 4, 2015 at 10:37 pm

I went into your store in Marinette,Wis at 8:30pm on a Friday night. I needed a new battery installed,Paul and Roger were absolutely amazing. So helpful and friendly!! Their customer service was beyong fantastic!! I even offered to come back tomorrow so they didn’t get stuck there late and they would not hear of it. Talk about making not only my night but my weekend! Thank you guys


Mary August 19, 2015 at 9:37 pm

I don’t know if this story has gone national but you can see it at and click on 3 on your side. It aired 8/18/15.
A small family business in Prescott Valley Arizona received a letter from Autozone that they must change their name. Autozone claims they have the rights to the “zone” portion of the name when it comes to auto parts businesses. The Prescott Valley business is named CycleZone Motorsports and Marine.
Apparently Autozone customers are so stupid they will be confused by the “similarity” of the name.
Does this mean O’Reilly’s, Napa, Pep Boys, etc. will all have to change their name because they have “Auto” as part of their names? Oh, wait a minute; maybe Pepboys is the only one who should be able to include “Auto” as part of their name! They were started in 1921 by 4 Navy buddies. Napa started in 1931 and O’Reilly’s in 1957. According to the information above, Autozone didn’t start using this name until 1994.
Maybe one of the other big 3 will send Autozone a letter demanding they change their name.


jon s August 19, 2015 at 11:41 am

I saw a piece about Autozone harassing a mom and pop business because they had Zone as part of their name. How utterly ridiculous can you be? Try to Google businesses with Zone in their name and you will get 100′s if not 1000′s of businesses. Are you going after them all? Your business only survives because of the business you get from regular people like me and millions of others. No longer. It’s time for corporate America to get real or get out of business. That will only happen when we stop doing business with you. That starts today.


Anthony Hollis August 19, 2015 at 9:44 am

I recently went to the AutoZone and I specifically asked what transmission fluid is the correct one one to put in a 1995 Mercedes benz. The brand they gave me blew up my transmission. And I asked him twice was he sure and he was very positive about which one it was. Does that mean they are going to replace my transmission?


Brady montgomery August 17, 2015 at 4:50 pm

I was told to visit the Price Auto Zone i figured if you been in one you have seen them all after I left the store I had to admit it was different the employees were very nice when I asked to talk to the manager they said they didn’t have one but one of the guys was feeling in I talked to him for a while asking him questions on things I wasn’t sure about he was very helpful and new what he was doing I can’t believe he’s not the manager from now on that’s where I’ll make all my purchases the gentleman was tall with short hair I think his name started with a J


Luis pineda August 16, 2015 at 10:44 am

Also I hope to hear a response back from someone at autozone! Thanks for making me spend extra money on something that had lifetime warranty.


Luis pineda August 16, 2015 at 10:39 am

I went into the Bonita springs, FL store the other day told them I need my alternator replaced due to bad bearing and they said that’s fine bring it in well I went in today my alternator has lifetime warranty and they did not want to replace it I guess I have to buy a new one now thanks to autozone that gave me lifetime warranty but will not exchange it after that I will not be going to your store anymore


Paul rogers August 11, 2015 at 2:19 pm

I am a mechanic in Tupelo ms.i have spent thousands of dollars with your company.just check my records of receipt.but I have been patient waiting for your services to get better but it only gets worse.i come in the stores and am the only customer In the store 7 or 8 employees walking around but no one working.this makes me sick and when the customer say something about it the employee smarts zone is one of the worst run businesses I have ever seen and as of today you have lost a good loyal customer.and I spend a he’ll of a lot of money in your if you ever want my business again you will have to prove that you have learned how to manage a buisness.takeing my money elsewhere..OReilly’s


Ong August 5, 2015 at 3:38 pm

I would like to thank AutoZone emplyee. His name is Thomas V. on his name tag and he works 5501 Folsom Blvd, Sacramento, CA 95819. He is going extra miles service for me during my visit yesterday ( 08/04/2015) I went and bought light bulbs to replace my bad rear light. Then he asked me ” Do I need any help”? So I told me about my defogger is not functioned. Thomas went to my car and took off some fuses and check on them…..I didn’t expected that I would get this kind of Extra service at all. I would go back to this AutoZone and I will refer to my friends too.


Mary August 4, 2015 at 3:52 pm

I want to let you know that you have a great émplee in your store in Missouri City, Texas. His name is Julio Ybarra. He was very professional,courteous and kind. Auto zone was recommended to us by our son. We had never traded or bought anything there. We were having battery problems, so we decided to take our car to your store. Julio tested the battery and told us it would take time to charge it. We decided to wait. There was no place to sit in the store, so he went to the back and got two chairs. He determined that we did needed a new one. He sold us a new one, installed it out in the heat (98 deg) with a positive attitude the whole time. He thanked us with a smile. Employees like that need to be commanded.


Sharonda Walker July 28, 2015 at 4:05 pm

To whom it may concern,

I want to take the time out report how great of an experience I had yesterday at AutoZone store number 2407. Yesterday morning began as a challenging day for me. I missed my doctor’s appointment that I had waited weeks for because my car wouldn’t start. I just sat in my car and cried. I was extremely hurt and shock my car stalled starting resulting in me missing my appointment and confused because I had just brought a battery from this location a year ago. I was advise to get my alternator and battery check and I did. I was extremely nervous because it had been raining and I didn’t think anyone would be able to check. When I went in the store it stopped raining but was very busy. Aresha was at the counter and she acknowledge everyone (and believe me it was a lot of us) who came in and really showed great customer service. Another young lady and I came in for the test (which is a free service) and she made us feel like we were spending millions at the store. She really treated all the customers whether they were getting a free or paid service like they were valued. As a women I hate coming into stores like this because it is quite intimidating. It felt really empowering to see an educated women who not only knew her stuff but respect and treat everyone like guest in her home. Not only did she value me as a person but she valued my time. She made sure that everyone in line problem was tended to in the order in which they came. I left knowing that my battery and alternator were fine and that if I ever need to go to an AutoZone I will drive all the way to store number 2407.

Loyal Customer,

Sharonda L. Walker

PS. Aresha is an excellent employee who models your saying, “Autozoners always put customers first! Going the extra mile for you.” She definitely gets my vote for a raise and promotion.


BARNEY BEASLEY July 26, 2015 at 2:01 pm

well this is what i have to say.a friend of mine bought a new battery to put on my trike back in 1/15..he lost the paper work on it.dont remember the phone number he put on went bad and autozone wont replace it.becauce no imfo..that battery is in there computer,,i know they have info on it..its a duralast part # 58-dl. any help will just kind of pisses me off that cant get it replaced..thanks,


Ryan Kussart July 21, 2015 at 7:20 pm

Its very unfortunate that I have not heard back from the Auto Zone corporate office in regards to the wrongful termination that was racially induced by their subcontractor in the on the Waterloo Il. Auto Zone property on 7-15-2015. I have filed a charge with the EEOC in this matter and continue to research my options in this matter. I had figured that I would post here on their public site my concerns in a cry out for prompt attention to the matter. I guess I have to now do the leg work to find out who to email, who to leave messages with as we all know this will only start the cat and mouse game and take up more of my much needed time while trying to over come my humiliation and also interfere with my daily job search process, as well as my informative internet searching as I continue to educate myself on law suites and remedies for racial discrimination and job termination. I still at the point in the fight have not released the subcontractors name to the public but I have posted the video of the termination on utube exposing the situation to the public. Today again I ask that Auto Zone contact me in regards to the situation and so that I can privately release the name of the contractor / vendor to their head office in the hopes of them addressing this issue. Being that Auto Zone is considered a joint employer the suite could or could not include the corporation its self. Rather it could im still in the dark on that but id much rather use my time to educate my self on the legal logistics of this case rather than start a cat and mouse game with emails and phone calls. My email is as stated on this blog. I look forward to speaking with the correct enforcement on this matter as well as speak about what I know to be the truth about the scab work being done to remove the mold in these and many other stores. Ryan C. Kussart


george santiago July 17, 2015 at 5:47 pm

poor service in the Marlboro mass autozone waiting time on phone for 1/2 hr
poor service get new manager………service sucks


Alexis Medina July 17, 2015 at 3:53 pm

A multi million dollar franchise should be a lot more helpful with its potential customer. I went to Auto Zone in trenton Nj to get my check engine light read and the reader had a broken screen. Instead of opening one they already sell and helping me out so I can purchase the part right there,they told me that they couldn’t do that.they have to jump thru hoops to get a new reader.
I then went to a local small business and the person was so helpful, he grabbed a reader right out of the box and diagnosed the problem for me.long story short,my business is now elsewhere.


Ryan Kussart July 16, 2015 at 6:08 pm

I as of yesterday worked for a commercial vender that was hired to paint and remove mold damage from walls at the Auto Zone stores across the country. I worked for the vendor whom at this time I am not releasing the name of, for three weeks before getting a prompt promotion to foreman as he was totally impressed by my skills and work ethics as well as the positive report that the managers gave of me. I had never meet the owner of this vending company prior to my promotion. Once I did meet the owner on my fourth or fifth week of working my butt off for him our relation ship turned 180 degrees since I was a man of color. I have this vendors racist text messages and I have him recorded on my cell phone at the time of termination do to the fact that I wanted to go across the street away from Auto Zone to speak about me being offended by his Text, Words and his unfear treatment of me after seeing my skin color. I am hoping that Auto Zone dose not reflect the same image as the vendor they have contracting for them. I am not calling to report the vendor I am waiting to hear from Auto Zone In regards to the scab work and racial discrimination that took place at there Waterloo Il. store on 7/15/15.


Gregory Betz July 16, 2015 at 1:32 am

I have a complaint about the Autozone store manager. I believe his name is Jermey Robinson. But I am a coworker there and today was the first time I have ever been mistreated (felt like a slave). Autozone store 0619. I came into work at 9:00 a.m. and I worked until 2:00 p.m. 5 hours into my shift I asked for a 15 minute break. My manager okay-ed it for me. I bought a candy bar which was the only thing that I have had all day. I went outside because our store is very busy throughout the day. I came back inside not even 3 minutes into my 15 minute break to answer the phone. My exact words were (“Thanks for calling Autozone my name is Greg, how can I help you”.) The very first thing the GM said (Jermey) was that I need to answer the phone faster. I replied (“I’m taking my 15 minute break and was outside. Jermey then stated “What you don’t get a 15 minute break”. I said yep sure do. The GM then hung up on me came into the store and came straight up to me with an aggressive attitude saying. “You don’t ever answer my phone like that again, and you don’t get 15 minute breaks you work 6 hours and only take a lunch if you work past that and that’s it. I then replied okay I’m sorry. If I didn’t need this job my response would have been totally different because I don’t care who you are, you’re not going to treat someone with so much disrespect. I was very irate over this and I even stayed an additional 3 hours without taking a lunch just to help out our short handed store. Now I understand why it’s hard for Autozone to hire and keep people. Especially when you have GM like Jermey Robinson.


Gregory Betz July 16, 2015 at 2:33 pm

His name is Jermey somthing but it’s not Robinson


Karin Wetz August 13, 2015 at 9:21 pm

I have been reading all the post on various links and they are “right on”.Except for the satisfied customers(I believed were paid to post). Mainly batteries and customer service seems to be the problem
Today I was in a store on Fm 78 in Converse ,Tx. I dealt with the store manager J. Male. Jeremy or Joseph. I was returning a battery of there’s that was a couple weeks old. After the first 2 days this battery left me stranded. I went in to a car dealership to have my alternator checked. It’s all good! The store manager tried to blame it on the car. Biggest problem was he was humiliating me in front of his fellow employees and grinning the whole time. You know, the buddy system i got your back dude! I explained to him i was a Disabled Vet with a brain injury. I. Asked if he treats all Vets this way. He kept yelling at me saying i don’t like HIS batteries and store and all. Then after he learned of a brain injury he proceeded to pull the switcharoo on the return battery. Handed me a battery with lower cranking amps said the store gave me the wrong battery for the price. He was clearly trying to take advantage of me. He should be looked at and fired along with all the other employees playing along. There were witnesses in the store. I hope that one of them video taped this and puts it on Facebook and it goes viral. Who knows? Female witnesses were all I needed.I can see clearly contacting Corporate won’t. do any good. We fight to give this jerk freedom of speech and he spits in my face.
Auto Zone has lost my business. They really don’t. care. There’s. suckers everyday to replace the ones they lost. I believe in Karma, soon his day will come.
Auto Zone , shame on you for letting your employees treat customers like this.This is a great opportunity to make an example out of this store manager in front of other employees.


Brian Harrison July 16, 2015 at 12:49 am

I’ve been out storm chasing for the past 9 days and on my way back from Chicago to Dallas my battery light popped on. I stopped into the store #2370 (395 Missouri Av, St. Robert, MO) this morning and the gentleman behind the counter came out and checked my battery and alternator. Come to find out the alternator was not working properly. He said they could order one and it would be here between 6:00-6:30pm. I came back to the store and my new alternator was here on time. I spoke with Marcie, store manager and asked it I could do the work in the parking lot. No problem. I had to buy a set of ramps to put my Miata high enough so I could get underneath it. Marcie asked me several times if I needed anything to drink which was so nice. They came out and checked on me a couple times and even loaned me a couple of tools to allow me to finish the work. After I complete my replacement I returned my old alternator core. I asked Marcie if they would like keep the ramps in case someone else may need them in the future as I had no way to take them with me. She was so nice to offer me a complete refund of the cost for the ramps. Afterwards she said I could use their restroom to get all the grease off my hands. I once again thanked her and her staff for making this Georgia boy feel right at home. I would highly recommend using AutoZone for anyone who needs help with your car.
Thank you so much,
Brian Harrison


maryann barnes July 11, 2015 at 6:53 pm

You are loosing alot of buisness in Amarillo, Texas ,, blvd store. They need a cashier to check people out that just run in for something,, but noooooo you have to wait forever for someone to be done looking up stuff for other people. A cashier is kinda a necessity, i left and wont be back.


Ruben Laque July 10, 2015 at 3:55 pm

Well today the HR LADIE showed at #3065 in San Antonio and was very rude cause One of the mangers showed up ibwas going to try and talk her about my problem but she was in a rush to leave …Just like the DM in san Antonio .. I guess working for this place suck no one wants to listen to me of what I have to say ..


Hunter groves July 18, 2015 at 4:42 am

Autozone never paid me my last check what do I need to do to prove I worked?


Lydell Hardy July 8, 2015 at 10:58 pm

I have a compaint with o one of your
Store.I went there the other day and paid for a motor for my Ford Explorer.The lady told me that the motor will be here tomorrow,I figure
I will i give them an extra day for the motot to come in.I went there today.everybody couldnt and
The security got smart with me.
We also got into fight,outside the
He told me he could wip my as,and he
Show me gun.So he came out the
Store to fight me,he got in face saind
He told he will shoot me.If motor didnt
come yet to call,i waited for 2 no phone call or nothing.So I drove to the
Store in Mount Vernon on third and
Third.This is were the store is located
The sucurity. guy in store came outside the Store to fight me then he
Show me his gun and he would shoot me and show me his gun.


Timothy S. July 7, 2015 at 11:35 am

I have been a customer of Autozone since the early 1990s. I lived in Kentucky at that time. Fast forward to today, 2015. I took a manager position at my local AZ store in Natick, MA 7 months ago. I have learned many bad things about this company and the poor treatment of their employees. You cannot inspire your employees to love their jobs if you don’t treat them as a valued
person. Recently, we had a woman come in from
the Framingham, MA store to get some brake
rotors. There was a small mistake and she lost her mind. I got blamed for another managers mistake. She went outside and called the police. What moron. In retrospect, i believe that there is much more to this. I believe she has had poor service and been disrespected before. It all adds up. AZ reputation is pretty bad overall. I left this company.


Howard July 1, 2015 at 1:04 pm

I went to auto zone in Philadelphia 3300 of Aramingo ave for a 02 sensor ,they had one left
before I purchased it I wanted to look at it ,opened the box and it was not in plastic and had grease on the sensor …I told him I don’t want a used part and went to a different store to get the sensor. I told the manager ,they really did not care . So before you buy look at your stuff


Steve June 29, 2015 at 7:19 am

I recently complained about a employee who stands in the doorway of your campbellsville kentucky store and smokes when I get ready to walk into your store he will exhale a large puff of smoke and step to the side after my first complaint I was contacted by a woman who said this was not company policy she was regional director and said she was sorry this would be taken care of immediately . Well ha ha I guess she has no control of any one at the campbellsville store because this has not c hagen ed I went there to get brake rotors for my van and there he was standing in the doorway smoking I tried to get a picture for you but he stepped back in before I could do so this display tells me that these people have no respect for the person that is supposed to be in charge advance auto is directly across the street they do not blow smoke in your face when you walk in the store . I hope u take the time to read this thanks . Steve 270 572 6357


Sam June 28, 2015 at 10:17 pm

I work with Autozone, and I have had a very bad experience with a new store manager that has been placed in my store. She immediately assumed she knew everything about me and my co workers, and had a 30 minute conversation with our old store manager about all of us and “the good, bad and the ugly”. It was in my opinion very offensive and unnecessary to do on company time. She has also made several different comments to me about things that have made me feel extremely uncomfortable.. as an employee of Autozone I feel that this is something that needs to be fixed with management.. if the behavior continues I will end up leaving for harassment.. I love my job and always have.. but this has crossed so many lines.


knesha hudson June 18, 2015 at 6:31 pm

Wesley springberry suppose to be a store manager let him tell it is very rude talks bad to customers and hangs phone up on customers i have him recored and i feel corporate. Should do something about it in OXFORD MS store #300.


karla walker June 18, 2015 at 4:23 pm




Sandra ponds June 18, 2015 at 3:41 pm

This is the worst customer service ever. I bought a new battery and had to wait 30 minutes for the AZ employee to even start working on my Rav4. There were 5 employees working at 3:30 pm with at the most, three customers. I asked repeatedly when my battery would be installed. I kept hearing, “in a minute Ma’am.” When the employee finally started working, he stopped several times, once to gawk at a lady who needed her battery checked (she was taken care of immediately). There are so many bad comments on this site about Auto Zone. I can see why. It’s a pity no one is doing anything about it. Obviously, the owner cares about money and nothing else. This is my last time purchasing any products from this establishment.


Jay Smith June 16, 2015 at 9:35 pm

Someone needs to visit the Autozone in Barboursville WV. The employees don’t know who to listen to there. The District Manager keeps over ruling what the Territory Manager wants done. Plus the employees have been told if they complain to anyone they will be terminated. No one there cares about anything anymore. They all feel threatened. Just thought you would like to know.


Catherine June 11, 2015 at 10:10 pm

I went into the Auto Zone store (#1495 on Texas Parkway, Missouri City, TX )because my car battery was acting funny in my CLK 320. There was a young man there by the name of Antonio Simpson that went out of his way to assist me by taking my battery out of my car to test for the efficacy of the battery. However, in my opinion Mr. Antonio Simpson acted more like the manager than the actual manager (Irving A.). The part that really hurt me the most was the manager’s attitude towards me when I asked for a chair while they were charging my battery that took almost 1 hour. I have a heart condition and herniated disc and I can go outside to the 100 degree weather. Initially, Mr. Simpson told me that he could give me a chair to sit while waiting for my battery but when I approached the manager (irving A.) with so much attitude, he refused without any reason and then ran after Mr. Simpson not to give me the chair. I was on my feet for the whole duration and experienced so much pain. When it was time to put back my battery, even though, Mr. Simpson did not have to do it but he crawled inside my car (battery in the trunk) to install the battery through the backseat. He drove me to tears for his kindness and I thank God that he was the one that assisted me that day and not the Mr. Irving A., Store Manager. Mr. Simpson showed excellent customer service and went above and beyond his duty as a sales associate. I believe he should be the Store Manager and Mr. Irving A. needs to go back for training on how to treat customers. In my opinion, Mr. Irving A. should not continue to be the Store Manager. Thank you


karla walker June 11, 2015 at 9:45 am

I will never use auto zone again…I waited five days for a trailer hitch which suppose to take three… I finally get the hitch and its for the wrong car. My order receipt clearly states a 01 alitma and you guys send me dodge caravan…somewhere along the assembly line …someone fucked up…pardon my frustration. I have lost $200 because I can’t handle my business accordingly. So I called auto zone the day I received the wrong damn hitch 6/5/15 at 130pm….spoke to Daniel 4788….he stated that he will email a return label as well contact the manufacturing company and get me my part overnighted to my local auto zone. I AM LOSING MONEY BY THE DAY!!! Daniel stated he would call me back…well 455pm rolls around no call..I call again and Daniel basically tells me I have to wait my turn AS IF I DIDNT ALREADY PAY MY HARD EARNED MONEY AND WAIT FIVE DAYS FOR WRONG DAMN PART!!!! Daniel insisted that he will call me back before 9pm central time closing hours…..NEEDLESS TO SAY HE LIED….never called…I’ve been up since 6am eastern time awaiting for autzone to open. Now today I speak with Jesus 6324..who stated it take 24-48hrs for the manufacturer to contact them back (MORE MONEY LOST)…he then tells me their backed up fixing others orders….WELL I SUGGEST YOU AUTZONE FIND OUT WHY YOUR FACTORY IS FUCKING UP SO THAT PEOPLE CAN GET THEIR CORRECT ORDER IN A TIMELY MANNER AND WITHOUT FEELING LIKE I NEED TO GO TO THE BACK OF THE LINE …YOU GUYS MESSED UP..I SHOULD BE TOP PRIORITY ….YOU GUYS MESSED UP ..JUST GIVE ME PART OVERNIGHT SO I CAN STOP LOSING MONEY …YOU RECEIVED MY PAYMENT WITHOUT A DOUBT….POOR CUSTOMER SERVICE…THEY WERE NOT VERY INFORMING AND SECURING AND LEFT ME HANGING ABOUT MY MONEY OR MY PRODUCT….IM SO MAD IM TYPING IN ALL CAPS…SO NOW I TOLD JESUS..I WILL CALL AND STALK THEIR ASSES EVERY HOUR ON THE HOUR..I WILL SEND MASSIVE EMAILS AND CALLS TO THE COOPERATE OFFICE..I WILL EVEN CONSULT MY LAWYER …THAT GUARANTEE….WASNT THAT AT ALL AND IM LOSING MONEY BY THE DAY BECAUSE OF YOUR TERRIBLE SERVICE …


Jason Sears June 23, 2015 at 11:10 am

Take a Xanax already woman


chris lawrence June 9, 2015 at 5:14 pm

I shop strictly Auto Zone, even though Advanced Discount Auto Parts is next door. I ordered a pair of brake rotors for a 78 mustang 2 mach1 on a thursday they arrived at the store Saturday. The boxes looked as if they were dropped from a plane they had more tape then cardboard and both rotors were damaged. So I re ordered them it arrived Tuesday two boxes one empty one opened the one that was un opened was taped closed and empty, both boxes were taped together .The manager at the time was a real “Ass” I said to him wow ya know this is the second time for one order.Oh I’ll just ordered it again. He said fedex is to blame I said well say something to the driver.he was like ya whatever. So he ordered them making remarks the whole time like its no big deal so i said go ahead give me a refund.and he tells me good luck finding your parts when you’re done looking we will have them for you “Really” I went next door to Advanced Discount Auto Parts and will have them tomorrow morning. I have had several problems with this managers attitude. I stopped shopping that store and went to one further away. Recently i noticed i hadnt seen his vehicle at the store and went back.Nope he still works there.You lost a very good loyal customer and my family you are not only losing my business lots of my friends have projects they also work on they complain about him also.the store#09458 managers name “Joseph ” this guy has cost your company Alot of Money from me and my friends this isnt the only incident either.Thank you, Scott Lawrence


Anonymous Gwinnett June 9, 2015 at 12:49 pm

I called the Duluth, Ga store on Creek Rd. to ask if they stocked Pennzoil Synchromesh manual transmission fluid. The clerk said, “Pennzoil what?” I said, “Synchromesh manual transmission fluid.”

After checking for a few moments he came back and said, “is that, like 5-30?” I said, no, that it was manual transmission fluid. He then said, “is it, like, marine?”

I said, “No, I said it was manual transmission fluid,” wherein he said, “no, you shoulda said that from the beginning.”

I asked for the manager. When she got on the phone, she didn’t do what she should have done; instead, she immediately went into defensive strategy: “He’s new; we can’t know every product; it’s busy, there are customers; we don’t sell a lot of that…”

I said: “let me share a tip, please. Start off by saying you’re sorry…,” wherein she cut me off. “We didn’t do anything wrong to apologize for.”

Subsequently I called corporate to get the telephone number of a regional or district manager. I got a runaround, and I indicated that I’d share my experience and opinion online.

Here it is. There are too many other local choices, including, but not limited to O’Reilly, Advance, Pep Boy’s, Napa, and even Wallmart, for some stuff, like oil.

My suggestion: read all these comments, AutoZone execs, and get to the root cause of your lacking-in-training staff, before what may be isolated incidents turn into a profit-harming trend.

Smack me in the head, if ya’ll ever see me walk into an AutoZone again.


Pedro Crespo July 15, 2015 at 12:53 pm

I visit the Aguada PR store on Sunday and coming from NYC the manager on duty was very rude(Milton) I ask for info on a 97 Toyota Corolla because I’m fixing it for my dad since they sold the wrong part he refuse to give me a refund on spark plugs I ask him to just sell me what the car needs. Very rude and so we dicide to go to the other store in Aguadillla and was treated worst. The manager she didn’t even knowledge us she just walk away and only 1 customer at the checkout area and 2 and I waiting for service. Her excuse was the she got a call from her manager to finish something fast. WTF I don’t need to here that, I just need my parts to get my dads car running. In less than 1/2 hour two stores don’t know what they are doing. Very poor customer service and not professional actually they suck. So I visit PepBoy in Aguadilla they took care of us plus a discount and took their time listening to us


Dennis Bloom June 3, 2015 at 8:54 pm

I called the Brookfield CT. Store and asked for brakes for a 2006 GMC Envoy denali. The guy said that it had to be a Envoy or a Denali with a smart attitude. I told him that i would b ed there with the title to show him that they do make that vehicle. He said than bring the f______ title and slammed the phone down. I went there and asked for the manager and slme guy said he was the manager. He did nothing or said nothing. I will tell everyone about this and tell them to think about buying from Autozone. Every time lately when you go to one of there store they act angry.
Thanks Dennis Bloom
cell 203 648 ****


Kelly bodell May 29, 2015 at 1:35 pm

I recently called about getting a new battery for my 78 corvette, set it all up on the phone before I went to the autozone store here in port charlotte fl. When I get there I ask an employee by the name of Jim for some help, I told him that I called prior for a new battery, I explained the make and model of the car, for some reason he doesn’t understand, so I explain it to him again that I need a new battery for my 78 corvette, he then gives me attitude, like I was irritating him or interrupting him! I understand we all have bad days, but I did nothing but ask for help and I’m pretty sure thAts why he is there, very unprofessional !!


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