Autozone Corporate Office

AutoZone Corporate Office Address

AutoZone Inc.
123 S. Front St
Memphis, TN 38103

Contact AutoZone

Phone Number: (901) 495-6500
Fax Number: (901) 495-8300
Website: http://www.autozone.com
Email: Email AutoZone

Executives

CEO: William C. Rhodes III
CFO: William T. Giles
COO: Harry L. Goldsmith

AutoZone History

AutoZone was originally known as Auto Shack and was a part of the Malone & Hyde grocery chain.  The grocery was sold to the Fleming Companies of Oklahoma City and the name Autozone came to be.

In 1984, the chain had 194 stores in 13 states.  The company grew quickly in the 80s and had 513 stores in 17 states by 1989.

The company went public in 1991.

In 1995, the 1000th store was opened in Louisville, KY.

In 1998, the company acquired Auto Palace, TruckPro and Chief Auto Parts, which gave the chain over 150 extra locations.

There was currently over 4400 locations in 48 US states.  The Autozone corporate office is located in Memphis, Tennessee.

 

{ 265 comments… read them below or add one }

Sharonda Walker July 28, 2015 at 4:05 pm

To whom it may concern,

I want to take the time out report how great of an experience I had yesterday at AutoZone store number 2407. Yesterday morning began as a challenging day for me. I missed my doctor’s appointment that I had waited weeks for because my car wouldn’t start. I just sat in my car and cried. I was extremely hurt and shock my car stalled starting resulting in me missing my appointment and confused because I had just brought a battery from this location a year ago. I was advise to get my alternator and battery check and I did. I was extremely nervous because it had been raining and I didn’t think anyone would be able to check. When I went in the store it stopped raining but was very busy. Aresha was at the counter and she acknowledge everyone (and believe me it was a lot of us) who came in and really showed great customer service. Another young lady and I came in for the test (which is a free service) and she made us feel like we were spending millions at the store. She really treated all the customers whether they were getting a free or paid service like they were valued. As a women I hate coming into stores like this because it is quite intimidating. It felt really empowering to see an educated women who not only knew her stuff but respect and treat everyone like guest in her home. Not only did she value me as a person but she valued my time. She made sure that everyone in line problem was tended to in the order in which they came. I left knowing that my battery and alternator were fine and that if I ever need to go to an AutoZone I will drive all the way to store number 2407.

Loyal Customer,

Sharonda L. Walker

PS. Aresha is an excellent employee who models your saying, “Autozoners always put customers first! Going the extra mile for you.” She definitely gets my vote for a raise and promotion.

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BARNEY BEASLEY July 26, 2015 at 2:01 pm

well this is what i have to say.a friend of mine bought a new battery to put on my trike back in 1/15..he lost the paper work on it.dont remember the phone number he put on it..it went bad and autozone wont replace it.becauce no imfo..that battery is in there computer,,i know they have info on it..its a duralast part # 58-dl. any help will do..it just kind of pisses me off that cant get it replaced..thanks,

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Ryan Kussart July 21, 2015 at 7:20 pm

Its very unfortunate that I have not heard back from the Auto Zone corporate office in regards to the wrongful termination that was racially induced by their subcontractor in the on the Waterloo Il. Auto Zone property on 7-15-2015. I have filed a charge with the EEOC in this matter and continue to research my options in this matter. I had figured that I would post here on their public site my concerns in a cry out for prompt attention to the matter. I guess I have to now do the leg work to find out who to email, who to leave messages with as we all know this will only start the cat and mouse game and take up more of my much needed time while trying to over come my humiliation and also interfere with my daily job search process, as well as my informative internet searching as I continue to educate myself on law suites and remedies for racial discrimination and job termination. I still at the point in the fight have not released the subcontractors name to the public but I have posted the video of the termination on utube exposing the situation to the public. Today again I ask that Auto Zone contact me in regards to the situation and so that I can privately release the name of the contractor / vendor to their head office in the hopes of them addressing this issue. Being that Auto Zone is considered a joint employer the suite could or could not include the corporation its self. Rather it could im still in the dark on that but id much rather use my time to educate my self on the legal logistics of this case rather than start a cat and mouse game with emails and phone calls. My email is as stated on this blog. I look forward to speaking with the correct enforcement on this matter as well as speak about what I know to be the truth about the scab work being done to remove the mold in these and many other stores. Ryan C. Kussart

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george santiago July 17, 2015 at 5:47 pm

poor service in the Marlboro mass autozone waiting time on phone for 1/2 hr
poor service get new manager………service sucks

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Alexis Medina July 17, 2015 at 3:53 pm

A multi million dollar franchise should be a lot more helpful with its potential customer. I went to Auto Zone in trenton Nj to get my check engine light read and the reader had a broken screen. Instead of opening one they already sell and helping me out so I can purchase the part right there,they told me that they couldn’t do that.they have to jump thru hoops to get a new reader.
I then went to a local small business and the person was so helpful, he grabbed a reader right out of the box and diagnosed the problem for me.long story short,my business is now elsewhere.

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Ryan Kussart July 16, 2015 at 6:08 pm

I as of yesterday worked for a commercial vender that was hired to paint and remove mold damage from walls at the Auto Zone stores across the country. I worked for the vendor whom at this time I am not releasing the name of, for three weeks before getting a prompt promotion to foreman as he was totally impressed by my skills and work ethics as well as the positive report that the managers gave of me. I had never meet the owner of this vending company prior to my promotion. Once I did meet the owner on my fourth or fifth week of working my butt off for him our relation ship turned 180 degrees since I was a man of color. I have this vendors racist text messages and I have him recorded on my cell phone at the time of termination do to the fact that I wanted to go across the street away from Auto Zone to speak about me being offended by his Text, Words and his unfear treatment of me after seeing my skin color. I am hoping that Auto Zone dose not reflect the same image as the vendor they have contracting for them. I am not calling to report the vendor I am waiting to hear from Auto Zone In regards to the scab work and racial discrimination that took place at there Waterloo Il. store on 7/15/15.

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Gregory Betz July 16, 2015 at 1:32 am

I have a complaint about the Autozone store manager. I believe his name is Jermey Robinson. But I am a coworker there and today was the first time I have ever been mistreated (felt like a slave). Autozone store 0619. I came into work at 9:00 a.m. and I worked until 2:00 p.m. 5 hours into my shift I asked for a 15 minute break. My manager okay-ed it for me. I bought a candy bar which was the only thing that I have had all day. I went outside because our store is very busy throughout the day. I came back inside not even 3 minutes into my 15 minute break to answer the phone. My exact words were (“Thanks for calling Autozone my name is Greg, how can I help you”.) The very first thing the GM said (Jermey) was that I need to answer the phone faster. I replied (“I’m taking my 15 minute break and was outside. Jermey then stated “What you don’t get a 15 minute break”. I said yep sure do. The GM then hung up on me came into the store and came straight up to me with an aggressive attitude saying. “You don’t ever answer my phone like that again, and you don’t get 15 minute breaks you work 6 hours and only take a lunch if you work past that and that’s it. I then replied okay I’m sorry. If I didn’t need this job my response would have been totally different because I don’t care who you are, you’re not going to treat someone with so much disrespect. I was very irate over this and I even stayed an additional 3 hours without taking a lunch just to help out our short handed store. Now I understand why it’s hard for Autozone to hire and keep people. Especially when you have GM like Jermey Robinson.

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Gregory Betz July 16, 2015 at 2:33 pm

His name is Jermey somthing but it’s not Robinson

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Brian Harrison July 16, 2015 at 12:49 am

I’ve been out storm chasing for the past 9 days and on my way back from Chicago to Dallas my battery light popped on. I stopped into the store #2370 (395 Missouri Av, St. Robert, MO) this morning and the gentleman behind the counter came out and checked my battery and alternator. Come to find out the alternator was not working properly. He said they could order one and it would be here between 6:00-6:30pm. I came back to the store and my new alternator was here on time. I spoke with Marcie, store manager and asked it I could do the work in the parking lot. No problem. I had to buy a set of ramps to put my Miata high enough so I could get underneath it. Marcie asked me several times if I needed anything to drink which was so nice. They came out and checked on me a couple times and even loaned me a couple of tools to allow me to finish the work. After I complete my replacement I returned my old alternator core. I asked Marcie if they would like keep the ramps in case someone else may need them in the future as I had no way to take them with me. She was so nice to offer me a complete refund of the cost for the ramps. Afterwards she said I could use their restroom to get all the grease off my hands. I once again thanked her and her staff for making this Georgia boy feel right at home. I would highly recommend using AutoZone for anyone who needs help with your car.
Thank you so much,
Brian Harrison

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maryann barnes July 11, 2015 at 6:53 pm

You are loosing alot of buisness in Amarillo, Texas ,, blvd store. They need a cashier to check people out that just run in for something,, but noooooo you have to wait forever for someone to be done looking up stuff for other people. A cashier is kinda a necessity, i left and wont be back.

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Ruben Laque July 10, 2015 at 3:55 pm

Well today the HR LADIE showed at #3065 in San Antonio and was very rude cause One of the mangers showed up ibwas going to try and talk her about my problem but she was in a rush to leave …Just like the DM in san Antonio .. I guess working for this place suck no one wants to listen to me of what I have to say ..

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Hunter groves July 18, 2015 at 4:42 am

Autozone never paid me my last check what do I need to do to prove I worked?

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Lydell Hardy July 8, 2015 at 10:58 pm

I have a compaint with o one of your
Store.I went there the other day and paid for a motor for my Ford Explorer.The lady told me that the motor will be here tomorrow,I figure
I will i give them an extra day for the motot to come in.I went there today.everybody couldnt and
The security got smart with me.
We also got into fight,outside the
He told me he could wip my as,and he
Show me gun.So he came out the
Store to fight me,he got in face saind
He told he will shoot me.If motor didnt
come yet to call,i waited for 2 no phone call or nothing.So I drove to the
Store in Mount Vernon on third and
Third.This is were the store is located
The sucurity. guy in store came outside the Store to fight me then he
Show me his gun and he would shoot me and show me his gun.
s
s

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Timothy S. July 7, 2015 at 11:35 am

I have been a customer of Autozone since the early 1990s. I lived in Kentucky at that time. Fast forward to today, 2015. I took a manager position at my local AZ store in Natick, MA 7 months ago. I have learned many bad things about this company and the poor treatment of their employees. You cannot inspire your employees to love their jobs if you don’t treat them as a valued
person. Recently, we had a woman come in from
the Framingham, MA store to get some brake
rotors. There was a small mistake and she lost her mind. I got blamed for another managers mistake. She went outside and called the police. What moron. In retrospect, i believe that there is much more to this. I believe she has had poor service and been disrespected before. It all adds up. AZ reputation is pretty bad overall. I left this company.

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Howard July 1, 2015 at 1:04 pm

I went to auto zone in Philadelphia 3300 of Aramingo ave for a 02 sensor ,they had one left
before I purchased it I wanted to look at it ,opened the box and it was not in plastic and had grease on the sensor …I told him I don’t want a used part and went to a different store to get the sensor. I told the manager ,they really did not care . So before you buy look at your stuff

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Steve June 29, 2015 at 7:19 am

I recently complained about a employee who stands in the doorway of your campbellsville kentucky store and smokes when I get ready to walk into your store he will exhale a large puff of smoke and step to the side after my first complaint I was contacted by a woman who said this was not company policy she was regional director and said she was sorry this would be taken care of immediately . Well ha ha I guess she has no control of any one at the campbellsville store because this has not c hagen ed I went there to get brake rotors for my van and there he was standing in the doorway smoking I tried to get a picture for you but he stepped back in before I could do so this display tells me that these people have no respect for the person that is supposed to be in charge advance auto is directly across the street they do not blow smoke in your face when you walk in the store . I hope u take the time to read this thanks . Steve 270 572 6357

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Sam June 28, 2015 at 10:17 pm

I work with Autozone, and I have had a very bad experience with a new store manager that has been placed in my store. She immediately assumed she knew everything about me and my co workers, and had a 30 minute conversation with our old store manager about all of us and “the good, bad and the ugly”. It was in my opinion very offensive and unnecessary to do on company time. She has also made several different comments to me about things that have made me feel extremely uncomfortable.. as an employee of Autozone I feel that this is something that needs to be fixed with management.. if the behavior continues I will end up leaving for harassment.. I love my job and always have.. but this has crossed so many lines.

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knesha hudson June 18, 2015 at 6:31 pm

Wesley springberry suppose to be a store manager let him tell it is very rude talks bad to customers and hangs phone up on customers i have him recored and i feel corporate. Should do something about it in OXFORD MS store #300.

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karla walker June 18, 2015 at 4:23 pm

With all these complains we should file a class action law suit….AUTO ZONE IS RESPONSIBLE FOR A LOST OF $1000…MT LAWYER WILL BE CONTACTING YOU. ..YOUR CUSTOMER SERVICE IS TERRRRRIBBLLEEE…THEY LIE AND CHEAT TO RUSH YOU OFF THE PHONE ….I HAVE ALL NAMES AND NUMBERS I SPOKE TOO.. THE SUPERVISOR HAS LIED SEVERAL TIME AND IS VERY INCOMPETENT….YOU PEOPLE DONT KNOW ANYTHING ABOUT AUTO PARTS….CARS OR QUALITY CUSTOMER SERVICE. 7 DAYS FOR A FUCKIN REFUND OF MY MONEY… I HOPE YOU PPL BANKRUPT…I HAVR CALLED COOPERATE AND SPOKE TO PAM….I WILL CONTINUE TO COLD CALL UNTIL I GET MY MONEY!!! AND STOP SENDING THEM F**** NOTICES APOLOGIZING ….IT’S BULLSH*T..YOU APOLOGIES

DONT USE AUTOZONE….NOW IM HEAD TO FB PAGE ..

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Sandra ponds June 18, 2015 at 3:41 pm

This is the worst customer service ever. I bought a new battery and had to wait 30 minutes for the AZ employee to even start working on my Rav4. There were 5 employees working at 3:30 pm with at the most, three customers. I asked repeatedly when my battery would be installed. I kept hearing, “in a minute Ma’am.” When the employee finally started working, he stopped several times, once to gawk at a lady who needed her battery checked (she was taken care of immediately). There are so many bad comments on this site about Auto Zone. I can see why. It’s a pity no one is doing anything about it. Obviously, the owner cares about money and nothing else. This is my last time purchasing any products from this establishment.

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Jay Smith June 16, 2015 at 9:35 pm

Someone needs to visit the Autozone in Barboursville WV. The employees don’t know who to listen to there. The District Manager keeps over ruling what the Territory Manager wants done. Plus the employees have been told if they complain to anyone they will be terminated. No one there cares about anything anymore. They all feel threatened. Just thought you would like to know.

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Catherine June 11, 2015 at 10:10 pm

I went into the Auto Zone store (#1495 on Texas Parkway, Missouri City, TX )because my car battery was acting funny in my CLK 320. There was a young man there by the name of Antonio Simpson that went out of his way to assist me by taking my battery out of my car to test for the efficacy of the battery. However, in my opinion Mr. Antonio Simpson acted more like the manager than the actual manager (Irving A.). The part that really hurt me the most was the manager’s attitude towards me when I asked for a chair while they were charging my battery that took almost 1 hour. I have a heart condition and herniated disc and I can go outside to the 100 degree weather. Initially, Mr. Simpson told me that he could give me a chair to sit while waiting for my battery but when I approached the manager (irving A.) with so much attitude, he refused without any reason and then ran after Mr. Simpson not to give me the chair. I was on my feet for the whole duration and experienced so much pain. When it was time to put back my battery, even though, Mr. Simpson did not have to do it but he crawled inside my car (battery in the trunk) to install the battery through the backseat. He drove me to tears for his kindness and I thank God that he was the one that assisted me that day and not the Mr. Irving A., Store Manager. Mr. Simpson showed excellent customer service and went above and beyond his duty as a sales associate. I believe he should be the Store Manager and Mr. Irving A. needs to go back for training on how to treat customers. In my opinion, Mr. Irving A. should not continue to be the Store Manager. Thank you

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karla walker June 11, 2015 at 9:45 am

I will never use auto zone again…I waited five days for a trailer hitch which suppose to take three… I finally get the hitch and its for the wrong car. My order receipt clearly states a 01 alitma and you guys send me dodge caravan…somewhere along the assembly line …someone fucked up…pardon my frustration. I have lost $200 because I can’t handle my business accordingly. So I called auto zone the day I received the wrong damn hitch 6/5/15 at 130pm….spoke to Daniel 4788….he stated that he will email a return label as well contact the manufacturing company and get me my part overnighted to my local auto zone. I AM LOSING MONEY BY THE DAY!!! Daniel stated he would call me back…well 455pm rolls around no call..I call again and Daniel basically tells me I have to wait my turn AS IF I DIDNT ALREADY PAY MY HARD EARNED MONEY AND WAIT FIVE DAYS FOR WRONG DAMN PART!!!! Daniel insisted that he will call me back before 9pm central time closing hours…..NEEDLESS TO SAY HE LIED….never called…I’ve been up since 6am eastern time awaiting for autzone to open. Now today I speak with Jesus 6324..who stated it take 24-48hrs for the manufacturer to contact them back (MORE MONEY LOST)…he then tells me their backed up fixing others orders….WELL I SUGGEST YOU AUTZONE FIND OUT WHY YOUR FACTORY IS FUCKING UP SO THAT PEOPLE CAN GET THEIR CORRECT ORDER IN A TIMELY MANNER AND WITHOUT FEELING LIKE I NEED TO GO TO THE BACK OF THE LINE …YOU GUYS MESSED UP..I SHOULD BE TOP PRIORITY ….YOU GUYS MESSED UP ..JUST GIVE ME PART OVERNIGHT SO I CAN STOP LOSING MONEY …YOU RECEIVED MY PAYMENT WITHOUT A DOUBT….POOR CUSTOMER SERVICE…THEY WERE NOT VERY INFORMING AND SECURING AND LEFT ME HANGING ABOUT MY MONEY OR MY PRODUCT….IM SO MAD IM TYPING IN ALL CAPS…SO NOW I TOLD JESUS..I WILL CALL AND STALK THEIR ASSES EVERY HOUR ON THE HOUR..I WILL SEND MASSIVE EMAILS AND CALLS TO THE COOPERATE OFFICE..I WILL EVEN CONSULT MY LAWYER …THAT GUARANTEE….WASNT THAT AT ALL AND IM LOSING MONEY BY THE DAY BECAUSE OF YOUR TERRIBLE SERVICE …

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Jason Sears June 23, 2015 at 11:10 am

Take a Xanax already woman

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chris lawrence June 9, 2015 at 5:14 pm

I shop strictly Auto Zone, even though Advanced Discount Auto Parts is next door. I ordered a pair of brake rotors for a 78 mustang 2 mach1 on a thursday they arrived at the store Saturday. The boxes looked as if they were dropped from a plane they had more tape then cardboard and both rotors were damaged. So I re ordered them it arrived Tuesday two boxes one empty one opened the one that was un opened was taped closed and empty, both boxes were taped together .The manager at the time was a real “Ass” I said to him wow ya know this is the second time for one order.Oh I’ll just ordered it again. He said fedex is to blame I said well say something to the driver.he was like ya whatever. So he ordered them making remarks the whole time like its no big deal so i said go ahead give me a refund.and he tells me good luck finding your parts when you’re done looking we will have them for you “Really” I went next door to Advanced Discount Auto Parts and will have them tomorrow morning. I have had several problems with this managers attitude. I stopped shopping that store and went to one further away. Recently i noticed i hadnt seen his vehicle at the store and went back.Nope he still works there.You lost a very good loyal customer and my family you are not only losing my business lots of my friends have projects they also work on they complain about him also.the store#09458 managers name “Joseph ” this guy has cost your company Alot of Money from me and my friends this isnt the only incident either.Thank you, Scott Lawrence

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Anonymous Gwinnett June 9, 2015 at 12:49 pm

I called the Duluth, Ga store on Creek Rd. to ask if they stocked Pennzoil Synchromesh manual transmission fluid. The clerk said, “Pennzoil what?” I said, “Synchromesh manual transmission fluid.”

After checking for a few moments he came back and said, “is that, like 5-30?” I said, no, that it was manual transmission fluid. He then said, “is it, like, marine?”

I said, “No, I said it was manual transmission fluid,” wherein he said, “no, you shoulda said that from the beginning.”

I asked for the manager. When she got on the phone, she didn’t do what she should have done; instead, she immediately went into defensive strategy: “He’s new; we can’t know every product; it’s busy, there are customers; we don’t sell a lot of that…”

I said: “let me share a tip, please. Start off by saying you’re sorry…,” wherein she cut me off. “We didn’t do anything wrong to apologize for.”

Subsequently I called corporate to get the telephone number of a regional or district manager. I got a runaround, and I indicated that I’d share my experience and opinion online.

Here it is. There are too many other local choices, including, but not limited to O’Reilly, Advance, Pep Boy’s, Napa, and even Wallmart, for some stuff, like oil.

My suggestion: read all these comments, AutoZone execs, and get to the root cause of your lacking-in-training staff, before what may be isolated incidents turn into a profit-harming trend.

Smack me in the head, if ya’ll ever see me walk into an AutoZone again.

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Pedro Crespo July 15, 2015 at 12:53 pm

I visit the Aguada PR store on Sunday and coming from NYC the manager on duty was very rude(Milton) I ask for info on a 97 Toyota Corolla because I’m fixing it for my dad since they sold the wrong part he refuse to give me a refund on spark plugs I ask him to just sell me what the car needs. Very rude and so we dicide to go to the other store in Aguadillla and was treated worst. The manager she didn’t even knowledge us she just walk away and only 1 customer at the checkout area and 2 and I waiting for service. Her excuse was the she got a call from her manager to finish something fast. WTF I don’t need to here that, I just need my parts to get my dads car running. In less than 1/2 hour two stores don’t know what they are doing. Very poor customer service and not professional actually they suck. So I visit PepBoy in Aguadilla they took care of us plus a discount and took their time listening to us

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Dennis Bloom June 3, 2015 at 8:54 pm

I called the Brookfield CT. Store and asked for brakes for a 2006 GMC Envoy denali. The guy said that it had to be a Envoy or a Denali with a smart attitude. I told him that i would b ed there with the title to show him that they do make that vehicle. He said than bring the f______ title and slammed the phone down. I went there and asked for the manager and slme guy said he was the manager. He did nothing or said nothing. I will tell everyone about this and tell them to think about buying from Autozone. Every time lately when you go to one of there store they act angry.
Thanks Dennis Bloom
dblo***@aol.com
cell 203 648 ****

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Kelly bodell May 29, 2015 at 1:35 pm

I recently called about getting a new battery for my 78 corvette, set it all up on the phone before I went to the autozone store here in port charlotte fl. When I get there I ask an employee by the name of Jim for some help, I told him that I called prior for a new battery, I explained the make and model of the car, for some reason he doesn’t understand, so I explain it to him again that I need a new battery for my 78 corvette, he then gives me attitude, like I was irritating him or interrupting him! I understand we all have bad days, but I did nothing but ask for help and I’m pretty sure thAts why he is there, very unprofessional !!

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