Autozone Corporate Office

AutoZone Corporate Office Address

AutoZone Inc.
123 S. Front St
Memphis, TN 38103

Contact AutoZone

Phone Number: (901) 495-6500
Fax Number: (901) 495-8300
Website: http://www.autozone.com
Email: Email AutoZone

Executives

CEO: William C. Rhodes III
CFO: William T. Giles
COO: Harry L. Goldsmith

AutoZone History

AutoZone was originally known as Auto Shack and was a part of the Malone & Hyde grocery chain.  The grocery was sold to the Fleming Companies of Oklahoma City and the name Autozone came to be.

In 1984, the chain had 194 stores in 13 states.  The company grew quickly in the 80s and had 513 stores in 17 states by 1989.

The company went public in 1991.

In 1995, the 1000th store was opened in Louisville, KY.

In 1998, the company acquired Auto Palace, TruckPro and Chief Auto Parts, which gave the chain over 150 extra locations.

There was currently over 4400 locations in 48 US states.  The Autozone corporate office is located in Memphis, Tennessee.

 

{ 40 comments… read them below or add one }

Stan April 21, 2016 at 10:04 pm

For about a week now, all the Autozone web sites come back with a “403 Forbidden” message. Anybody else have this problem?

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Todd Schultheiss March 30, 2016 at 12:34 am

Order seat cover they where the wrong ones for my truck lost my recent and they same guy that soled them to me would not take them back show him a bank recent that I bought them there and still would give me my money back

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Azim Ali March 27, 2016 at 1:41 pm

I went to the store in miramar to purchase two coils for my vehicle on March 26,2016. The store had only one and they said they had one at another store. They told me that they would order it and I would be able to pick it up the next day at 9:30am. I payed for both at once.
I went the next day at 11:45am and one of the clerks told me that it hadn’t arrived yet. I asked why it hadn’t been delivered yet and I was told that the driver has to deliver other products first and that they did not know why he was late. I also asked if they can contact him and was told NO and if they had any idea when my product would arrive and was also told NO. The clerk had no interest whatsoever to help me get my product. I was scheduled for a business trip for today after I put the coil in that I am now late for. I feel that the way I was treated was unacceptable and should not be experienced by anyone else. They should have a better system for delivering parts because it causes an inconvenience for a lot of customers like my self.

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Pam March 23, 2016 at 11:32 pm

My boyfriend and I are are very displeased, to say the least, with the Cynthiana, KY AutoZone store staff. We were getting parts for a Honda we bought for me to drive to and from school. Previously we bought a muffler for the Honda, of which they ordered the wrong part because apparently they didn’t know that Honda parts are different from some other cars. The manager did make right on it. We later ordered other parts for the car, of which they didn’t learn from the previous time to check the measurements, these parts were also wrong. Surely to goodness we are not the only two in this town who own a Honda as the sales staff should know measurements for foreign cars are different, but I digress. The car was sitting at Chuck’s Garage in Cynthiana and they needed the parts to work on it. The lady at Chuck’s Garage called and spoke to Steve, who she says he was very rude with her and proceeded to argue with her that the parts were right even though you could tell they weren’t from clearly looking at the AutoZone parts and the parts that came off the car. Steve also told her that she could not exchange the parts, that my boyfriend, who bought them, would have to exchange them. So, my boyfriend, who works 2/3rd shift, 14 hour days/6 days a week who had just gotten to bed had to pick the parts up from Chuck’s, go back to AutoZone, get the right parts, of which they didn’t have on hand by the way, and go back to Chuck’s. Chuck who needed the parts picked them up from O’ Reilly’s that had just opened in Cynthiana not to long ago. My boyfriend and I took the parts back to AutoZone, we spoke to Steve, who he says he was not rude with her at all was just telling her that what she had was the right parts, even though visually and clearly she didn’t. The store manager who helped us was nice at first, said he didn’t have the parts in stock but he could order them was under the assumption we were still willing to do business. My boyfriend said Chuck’s had the parts they needed already he just needed a refund. The store manager demeanor changed. He said there’s no telling where the parts are coming from, the quality of the parts, and the quality that Chuck’c does for that matter. Of which he didn’t know the parts came from O’Reilly’s. Meanwhile, while this was going on, we over heard a staff member, who had helped us out on the last mess up, say under his breath that, sometimes you just can’t help anybody. The store manger continued to degrade Chuck, a man and a business that has been in this town for 48 years! Not a lot of mechanics and garages can say that! As we were leaving, the store manger had said you all come back and see us now, I said as we walked out the door, no chance of that. Your employees maybe need to show a little respect for someone who has managed to stay in business for so long in a field that has a bad rap of ripping people off and not being trustworthy, and respect the quality of work he does. Your employees also need to show a little more of a respectful work ethic of not speaking under their breath while your customers are in their presence. If they have something bad to say about a customer, say it after they leave, because I am telling you nothing pisses me off more than a staff member who will display that kind of behavior. If you have something to say about a customer, in the presence of a customer, you need to be brave enough to say it to their face. It really made my boyfriend and I livid to hear your staff belittle another business in town, who if you think about it, the businesses go hand in hand. If there was any animosity towards my boyfriend and I for the parts coming from somewhere else other than AutoZone, than that also needed to be expressed after we leave, and not while we (the customers) are standing right there, basically trying to put some doubt in our mind about getting parts from somewhere other than AutoZone, and doubt about the quality of work that will be done, when we have taken several vehicles over the years to Chuck’s Garage. My boyfriend and I will no longer be returning to AutoZone. Why return to a store that cannot get the parts right, and that displays that kind of behavior and disrespect to the customers. We will be taking our business to O’Reilly’s as well as KOI. And if your staff is not careful, many others in this small town will follow suit, especially having somewhere else to go. AutoZone corporate really needs to get their employees in line and teach them work ethics, as well as knowing what they are talking about when it comes to what they are selling. Judging by the sad reviews here I am surprised you are still in business.

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Nicole March 15, 2016 at 6:59 pm

Hi. I was wondering when we were going to get a AutoZone in Fowlerville ; Michigan. The town has really grown and we sure could use a AutoZone in town instead of having to run to Howell Mi.

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Alex J March 12, 2016 at 9:27 pm

I have been going to the store on 775 NW 119 St North Miami, Fl
Autozone# 1245 for the past 18 years. I noticed some people just got hired there. I went there to return an item that was defected and exchange as well. The cashier was not friendly at all, and he did not allow me to ask him any question regarding some items wanted to purchase. His name is Peter J.

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K. Jackson March 5, 2016 at 6:24 pm

I called to place a battery order on hold @plank & choctow Baton Rouge, La. When my husband arrived the fat clerk was too busy flirting and trying to get d*ck from him to notice she had given him the wrong battery. The other female who was a manager was frustrated and just kept walking off from everyone with a line out of this world stating she was ready to go home. Maybe you all need to try hiring people that WANT TO WORK and who also pay attention to detail. Once my husband got home and realized it was wrong i called to speak with the manager. Hold time was about 7 minutes. Once i tried to give vin# for correct battery she interupted me and placed me back on hold. After about a 3 minute wait a man came to the line and stated that the fat hot in the pants clerk had given the wrong battery. Every time i use this location i have to come back at least once to swap out a INCORRECT PART. GET YOUR SLUTTY EMPLOYEES TOGETHER. SHEESH! If they were not so focused on trying to suck a d*ck then maybe they can get parts correct with a better wait time. This took place 3/5/16 @approximately 5:10pm. Thanks for making us waste time and gas like usually. Autozone’s customer service SUCKS A**.

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Alexio tercero March 5, 2016 at 11:16 am

Almost every time I go to autozone is a bad experience and if you try to call ahead of time they almost never pick up the phone so I try to come in and get my business done there but when I have to go check an engine light for me is always busy even though the only have a few customers so I don’t really care about buying the stuff there is like they don’t want my business the phone number s 3495

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Nora Stahl February 5, 2016 at 1:22 pm

My son worked for Autozone and really liked his job until he was transferred to the Chersterfield , Mi store. There he was belittled by the manager Cory continually. Cory is constantly on his personal cell phone during work hours buying & selling AUTOPARTS off eBay !!! My son did not have respect for a manager that wasn’t doing his job . The District manager knows what is going on and chooses to turn his back . I will NEVER purchase or recommend autozone to anyone who treats there employees like trash

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Nora Stahl February 9, 2016 at 9:05 pm

I’m sorry I did not mean the district manager. Ment higher up manager. Just could not remember the correct name

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Jay Hughes February 3, 2016 at 3:25 pm

I’ve seem to be having issues with this company they can have 5 employees working and still have to wait over a half hour to get service even tho I was the only person in the store and after I asked someone for help they would call someone else and that person would call someone else they just keep passing the buck until I finally left the store a little later my car broke down and I and my family had to walk home and find a tow truck this could have been avoided if the employees actually did their job

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Billy March 25, 2016 at 12:38 am

Jay I have has many good experiences at autozone. FIRST it’s a person’s responsibility a adult to do maintenance on there own person ell vehicle . Not blame it on any body else . Take responsibility for own actions. Ever think the car broke down because you didn’t take care of it in first place. So not to be rude , but why did your car mechanically break down. Yes some people work harder than others in this world. That’s just sucks..what is the five employees job you speak off ?

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Laura January 26, 2016 at 10:33 am

Hi,
I just wanted to post here because i can’t get in contact with any one any other way. The employees at Autozone on 180 w duncannon phila, pa 19120 have no kind of manners. I been flipped off by the manager literally when i approached him he said i didnt look like i was buying so he didnt want to waste his time. I have been cursed out several times by red shirts at this store. Also their drivers are unsafe. I have photos of one driver taking selfies while driving. Also the manager in the back of the store is rude. He tried to sell me Herbalife when i asked him to just worry about my parts he got upset and we began to argue back and fourth. He then said i should leave the store because he wouldn’t service me. I didnt know autozone advertised for herbalife and only speak to those who have dollars hanging off of their face.

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Laura January 26, 2016 at 10:36 am

I even contacted the district manager and he was no help he also had a smug attitude. Corporate please do something otherwise i will have to go to authorities with this maybe even fox news.

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Mike Cross January 17, 2016 at 7:08 pm

I sent a letter to the CEO Mr. Rhodes a couple of months ago regarding a clutch failure.
A regional representative contacted me soon after and said they were going to take care of it. I haven’t herd from them since. I wrote the CEO once, what makes them think I won’t send another with a legal notice of litigation? This problem will not go away if you ignore it. I can promise you this. Mike

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Michaels Martin January 17, 2016 at 3:35 am

I bought a u-joint from your auto zone store in Dayton Ohio about a year and a half ago. The part has a lifetime warranty on it, but a warranty doesn’t do any good when the part is defected to the point that you have a part to return. Then on top of the fact that I was sold a defected part, the defected part cost me $2000 in repairs to my transmission. I don’t feel that it’s right that I have to pay for damages because your company is selling bad parts. I am currently looking into legal advice on this matter. I am a disabled mother that don’t have money to throw away. I feel like your company should try to resolve this matter and foot the bill for my repairs to my truck

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Billy January 11, 2016 at 3:27 am

Hello,

I just wanted to let HQ know about the behavior of a manager at the Vermont Ave store in downtown Los Angeles, near USC. What this manager, Marcos Solis, did is unbelievable and even though it’s been a month since the indecent, it’s still on my mind.

Long story short; the night before my morning commute, I had to deposit a dollar into the ATM so my $19 became $20 and I could withdraw it for gas money. On the way to work my water pump went out and after I limped my truck to the closest Autozone ,thanks to the Waze App, I remembered that I had a lifetime warranty on the water pump. To say I was relieved would be an understatement of epic proportions since I was flat broke and had no roadside assistance. I pulled the failed part off and exchanged it without issue but I needed silicone. I asked the counter clerk if there was any silicone he could share or donate. Maybe a tube had been returned, or maybe a loaner, I asked. The parts clerk literally laughed in my face. Laughed hard, too, saying ‘we don’t loan out silicone’ and continued his near hysterical and degrading laughter.

Unaffected by the immature treatment, I asked for a manager to once again ask for help. As Mr. Solis was listening to my story and plea for help, he noticed my rewards card on the counter, so he picked it up and scanned it. He no doubt saw my long history of purchases and without even a hint of disdain in his voice, he simply said, I’ll spot you, and he gave me a tube of silicone.

I thanked him and left quickly because the amount of liquid in my eyes was increasing rapidly, as it is now as I type this. That one gesture meant so much, took so much stress off my shoulders by not having to walk from auto shop to auto shop begging for gasket sealant, and helped me get to work where I was able to get two hours on the clock.

Ultimately, I could’ve lost my job if I hadn’t made it to work during my shift.

That level of customer service is rare in this jaded town. Extremely rare.

Billy

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William Stenstrom March 31, 2016 at 4:39 pm

Wonderful comment Billy! I have had a similar experience at our local AutoZone! Things will turn around for you my friend! Stay the Course.

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Sue Wallace January 7, 2016 at 10:27 pm

I bought two hub bearings one year ago I had agrindiñg noise no body could guess what the problem was .I had replace one bearing while it was less then a year old on driver side I still had a grinding sound iwent one line and order a hub bearing it took care of my problem. In other words the bearings was bad when the we’re put in. Iam not rich please sell a better parts

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Tom January 4, 2016 at 6:57 pm

I have been a Autozone customer for over 20yrs ! I’m a Auto Tech i spend over $14,000 dollars in that store every year ! I will no longer spend 1 cent in any of their stores ever again ! I have been called a Monkey a liar and now pretty much a Bum by 2 counter employees ! Even other employees complain about these employees !

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Terry December 16, 2015 at 9:10 am

You raised your oil prices when gas went up so why am I still paying over 5 bucks for a quart of oil when gas is under two dollars a gallon ????

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Lojka December 11, 2015 at 11:11 pm

WTF order a warranty replacement idler arm Wednesday night and Friday night still not at store what’s the deal with that??

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Rodney Wright December 9, 2015 at 12:38 pm

Good afternoon,The Auto zones in DC namely The H St and Rhode Island Ave locations are horrible with customer service and constantly putting potential customers on hold for hours…. This is not a one time thing they consistently do it. Something needs to be done about that.

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George Acosta December 5, 2015 at 11:41 pm

I live in St Louis, MO and frequent the Autozone on St. Charles Rock Rd in Breckenridge, MO 63114. I do a lot of business there, but last, I week needed a master cylinder for my 81 Chevy Monte Carlo, the guy said they didn’t have it in stock, but the Halls Ferry Store had the part, I drove down there they had one left, the guy pulled the part, and the master cylinder was in the box, minus the reservoir, that came with the part. My guess is someone returned it, only needing the reservoir. I drove all that way only to have to get it at another parts store. The only way I could get the part was to order it. A waste of time and a waste of gas. they need to check the returned parts, to make sure all the parts are in the box. Another thing while I was at the Halls Ferry store, people going in and out stealing stuff, as the thief detector at the door was constantly going off. Do your managers at that store just let people come in and out, and just steal what they need ? This is terrible, somebody needs to get a security guard and run these thieves down, no wonder the prices keep going up, as people just rob the store.

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Nicky December 5, 2015 at 4:06 pm

I’m at an auto zone 10020 albemarle road. After processing a warranty return for my brake pads he ask how I paid because it will go back to that card, I advised I didn’t have the card and he said nothing he can do already put back to card. I find this to be absolutely unbelievable that a big company like auto zone doesn’t have an option to refund debit cards via cash or at least place funds on a gift card but to just say oh well nothing I can do is unfair. Seems you can only pay in cash if your looking for a refund because if you no longer have the card you used you will not receive your refund from an item that is under warranty!! Feeling super ripped off!!

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Rodney Wright December 9, 2015 at 12:41 pm

Wow

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?f January 6, 2016 at 12:51 pm

I worked for autozone before the only way you couldnt get cash back is if you paid with a credit card, check or used your debit as credit. so if you used it as debit as credit it will issue it to your bank. if pinned their system doesnt even give you the option as the cashier to put it back on the card

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Charles December 3, 2015 at 1:22 pm

trying to reach anyone @ corporate that can resolve customer service issues… have been a customer of my local Auto Zone, Oakdale Rd here in Modesto. prior manager received a promotion creating a manager vacancy, here is the issue, the young man that has filled the position does not seam to understand customer service… he will sit in the back, refuses to help service counter customers & if he has assigned other employees to stock shelf’s he will not allow anyone to help counter customers… meanwhile customers have been 10 & 12 deep waiting for help. Calling the regional manager is of no help, store manager indicates he is personal friends of the regional manager… walking out & doing business @ another store does not resolve the Auto Zone problem. It is my hope someone can help resolve this daily customer service issue.

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Griffin Anthony Glaze December 3, 2015 at 11:07 am

Hi autozone headquarters the autozone on harrisburg pike in columbus ohio their bathroom is public its where the back where the employees are but its public.

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Rich Jordan November 24, 2015 at 5:53 pm

Purchase a set of brakes for A Chevy pick up about a year ago. .I never used them still brand new in the box .My question is if its possible to get a refund for them and I misplaced my receipt. I don’t have the truck any more. So I’m kinda stuck with the brakes and I don’t have any use for them. ?

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Trevor November 23, 2015 at 2:33 pm

Autozone commercial is a joke they run it like a playground nobody cares and pas the buck to someone else what a bunch of goonies !

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Rodney Wright December 9, 2015 at 12:42 pm

I agree some1 needs to open up another store but better and put them out of business

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Toni Delguidice November 22, 2015 at 10:00 pm

This is just a quick note to tell you all what a great job your folks here in Lakewood, Ohio are doing. I needed some help with my car and they went above and beyond to help me. When I told my friend who lives across the street from that store she replied that they were always super helpful over there. So I just thought that corporate should know what a great job they are doing. Thank you.

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Griffin Anthony Glaze November 15, 2015 at 9:15 pm

Hi Autozone inc this is Griffin Anthony Glaze I want to let you know that auto zone needs to remodel their bathroom on Harrisburg pike Columbus Ohio with hand dryers bye bye paper towels?

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stephen November 4, 2015 at 10:35 am

I recently placed my first online order with the app y’all have. I filled everything out, entered 2 promo codes and it showed they were accepted, at checkout I had a lower price, paid with my PayPal account, and then got an email of a higher price. After speaking to customer service which was no help, or couldn’t help, they told me only one promo code is accepted, I asked to of course then enter me the 20% off one and they again said they couldn’t. I am stuck with what was taken first, my only option is to return everything at local store an then redo which I will not waste anymore of my time. I have been a loyal customer for 20 years but as of today I will not shop with you anymore. As soon as this order comes in I will be returning everything with my rewards card to my local store. I seriously hope management gets a system in place so customer service can provide what they are there for,
Stephen Naas

Sent from Yahoo Mail on Android

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Richard Hernandez October 29, 2015 at 4:22 am

Hello I live in San Antonio.tx. I go to your at least twice a day for parts I tinted a couple of store and I even make a custom box to show your Kenwood product but one district manager ( Joe Lopez ) is saying to some employees that he doesn’t like me but I’m buying parts that I need for that day it’s not fault he’s get old and having to deal with stores problems but he said he’s was going band me from the store , but I know there no there sign saying Joe auto parts. Then he’s saying to employees that if I’m in the store he’s going to write then up for me parts is that a power trip I hear. Well If he band me from the store I will going to the local news with it and to see what else they can help me out with maybe. Talk to a lawyer all I ask is to .remove from position and make he a parts drivers that way he doesn’t deal with public. I am a small owner and if my workers would day that i would fire them but he’s ur problem. I will be waiting for your reply. The store is on Gillette Southside of San Antonio

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Muliagatele Mark Paul October 27, 2015 at 11:50 pm

Dear AutoZone,
Please allow me to introduce myself, I am Muliagatele Mark Paul, Managing Director of Gold Star Co Ltd of Apia, Samoa. Our family company (owned & operated) was incorporated in 1928 and amongst other interests operate Gold Star Auto Parts & Accessories, Samoa.
Gold Star Co. Ltd is working towards improving its products and services offerings in the automotive aftermarket to meet the quickly evolving changes and demands in the Samoan market. Even after almost 90 years we are acutely aware that change is constant and that we have to do more than keep up if we want to remain and be leaders in the automotive parts & accessories business in Samoa. We are keen to realize a commitment to establish as quickly as possible a next gen auto parts store.
Samoa is a small island nation in the South Pacific but the market dynamics are the same as in the significantly larger markets. The big point of difference however is that our market is small by your standards and is very price conscious given our low GDP per capita of approximately USD$4,212.36 for a population of 180,000.
We have been sourcing our inventory directly/indirectly from manufacturers in the USA, New Zealand, Australia, Japan, China and others but supply logistics and order processing/delivery lead-times from these multiple sources is always a challenge. To enable us to manage this process better and meet the changes and demands of our market, it is crucial and urgent that we seek a business partnership arrangement with a reputable company like AutoZone……“the leading retailer and a leading distributor of automotive replacement parts and accessories in the US”.
Recently a family friend & competitor who is the owner/operator of Samoa Spare Parts approached and were offered the Carquest brand for Samoa (formerly Western Samoa) through an affiliation with Carquest San Diego (Hawthorne Power Systems). Carquest have established affiliations outside of the mainland USA, in Guam, Saipan and American Samoa (a US Trust Territory) through Hawthorne Cat (Hawthorne Power Systems) and have decided to carry this model through to Samoa.
In light of this, it is critical to our business and its growth, to find and enter into a business relationship with a leader in the US Auto Parts retail industry. I believe that AutoZone is the leader from whom we can source and consolidate our supplies out of the US West Coast. This will enable us to benefit from the economies of scale that would come with such an affiliation. AutoZone, who are “committed to providing the best parts, prices and customer service in the automotive aftermarket industry”, is an exciting prospective partner we wish for.
We would look to AutoZone as the primary source of most products and for assistance in planning, shop layout & fit and with the implementation of strategies to present and promote AutoZone & Gold Star actively in our marketplace with a Next Gen store.
Since the road rules changed here in 2009 with the switch from left hand drive to right hand drive vehicles, the number of vehicles being imported into Samoa has increased exponentially for both new and Japanese Used Models. Obviously, the supporting industries have also grown as a result. In the current conditions, we know that Gold Star can do so much more in the growing and competitive auto parts aftermarket. While we now have RH drive vehicles in the majority, most parts are interchangeable with those of LH drives. OEM and Brand part numbers can now be readily crossed and any that cannot be sourced from the USA we would continue to buy from current suppliers. I estimate that initially 60-70 percent of our inventory could be sourced AutoZone.
I am sincerely hopeful that AutoZone will give serious consideration to what I am proposing and I am confident a relationship will result in mutual benefit and satisfaction and give the AutoZone brand access and presence in our market and the South Pacific.
Sincerely
Mark

PS: To whomever in AutoZone that receives this email, please forward on to management concerned with distribution and export.

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mike October 27, 2015 at 1:13 am

people think the autozone stores employees are bad…try working at a dc..i work for the zanesville dc and the visors are the worse..they spend more time playing on there cell phones rather then make people work…this danm dc won the dc of the yr award but i have no idea how…guess its time to start looking for other work

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Ram October 20, 2015 at 3:40 pm

I recently applied at one of your locations at 505 N. Oak Pearsall,Tx. I got a call from them and the manager sounded pleased that I spoke spanish fluently. Well when he realized that my son was working there he told me he would have to check with his colegue about it and would call me right back. I thought I had a chance since he did not call back. Well I went in to find out the statice, he told me No. Just cause my son worked there. Come on if this was going to be the problem, why doesn’t it state on the application if you are related to someone working for Autozone that you would not be consider for the postion??!! He wouldn’t even consider on a split scheduale. Come on,in this small town everyone is related to each other one way or another. But I hope, that for my son this comment will not affect him at work.

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Jamal Williams October 19, 2015 at 10:45 am

Had a horrible experience in this shop. The so-called “store manager” that was on duty today,Lance Boyd, denied my refund ($55 headlights) on the grounds that the item was used. Yes the pack was open, but the headlights inside were still mint. He calls himself trying to point out to me some dust on the bulb to indicate it was opened.Called regional support to get the refund pushed through but to no avail. I think he knew he was wasting his time with me because he laughed in my face once he got back to the register to tell me how I wouldn’t be getting my money back, even though I purchased the item less than twelve hours ago. It is absolutely ridiculous that a multinational corporation such as Autozone, which is built on the loyalty of it’s customers, would refuse to refund an item to the very consumer that has helped it to grow from the ground up. With all the money these people make daily,one would think that the manager of all people would at the least make an effort to provide good customer service, or even at the very very least provide a credit of some sort to make up for my own mistake in purchasing the wrong product, but shopping at the this joke of an establishment to begin with. I have returned other items at this Autozone and different ones in the past. Let’s see just how long they keep customers treating them this way. And Tammy Hamilton, as the DISTRICT MANAGER of this establishment should be ashamed at the type of buffoons she employs in her operations. Lance seems like the type of guy who was only promoted because he refused to quit and move on to better work. Guess some people just feel good disrespecting those that are directly responsible for putting money into their paychecks. Shame on autozone

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