Yum! Brands was created in 1997 when PepsiCo spun-off its fast food division. The new company was named Tricon Global Restaurants, Inc and was the new owner and franchiser of KFC, Pizza Hut, and Taco Bell brands worldwide.
Because of the company’s pre-existing relationship with PepsiCo, all brands have a lifetime contract with the company and do not serve Coca-Cola products.
In 2002 Tricon acquired Yorkshire Global Restaurants, owner of Long John Silver’s and A&W Restaurants for $320 million. The same year the company changed its name to Yum! Brands, Inc.
In 2003 Yum! launched WingStreet.
In 2011 Yum! sold Long John Silver’s to LJS Partners, LLC and A&W Restaurants to A Great American Brand LLC.
In 2003 Yum! acquired Little Sheep, a Chinese hot pot restaurant, condiment processing, and meat processing company with $2 billion in revenue, or 2% of all Chinese dining-out receipts, for $587 million.
Today Yum! is a Fortune 500 corporation, is a member of the S&P 500, is #201 in the Fortune 500, is #247 in the FT 500, has 75,500 employees, and had $13.08 billion in revenue in 2013.
Yum! Brands
Yum! Brands was created in 1997 when PepsiCo spun-off its fast food division. The new company was named Tricon Global Restaurants, Inc and was the new owner and franchiser of KFC, Pizza Hut, and Taco Bell brands worldwide.
Because of the company’s pre-existing relationship with PepsiCo, all brands have a lifetime contract with the company and do not serve Coca-Cola products.
In 2002 Tricon acquired Yorkshire Global Restaurants, owner of Long John Silver’s and A&W Restaurants for $320 million. The same year the company changed its name to Yum! Brands, Inc.
History
In 2003 Yum! launched WingStreet.
In 2011 Yum! sold Long John Silver’s to LJS Partners, LLC and A&W Restaurants to A Great American Brand LLC.
In 2003 Yum! acquired Little Sheep, a Chinese hot pot restaurant, condiment processing, and meat processing company with $2 billion in revenue, or 2% of all Chinese dining-out receipts, for $587 million.
Today Yum! is a Fortune 500 corporation, is a member of the S&P 500, is #201 in the Fortune 500, is #247 in the FT 500, has 75,500 employees, and had $13.08 billion in revenue in 2013.
CLOSE those food restaurants in RUSSIA! Move out of Russia like Apple and IKEA. Stop funding the Russians! Support the Ukrainian PEOPLE!
Went to KFC on Waterloo Road in Akron Ohio on September 26th at 8 in the evening was the rudest most obnoxious people that I’ve ever encountered this restaurant is located in one of akron’s better neighborhoods we go in there and we ordered food to go and we went to get the drinks and we asked them for iced tea they told us that at 8 at night they were done with ice tee for the day well they’re open until 10 so why would they be done with the iced tea at 8 in the evening when I asked that question yo yo ghetto mama who was working the counter throws her hands in the air walks away saying ain’t my problem when we ask to speak to the manager she went over to tell the manager that we want to talk to her and the manager said I’ll oh don’t worry about it so we decided to get a refund for the meal that we had ordered at which point in time yes they gave us the refund as the manager literally threw the money at my brother who was with me and the manager and the staff were laughing at my brother who has a speech impediment because of the way he talks what stupid ignorant and obnoxious people I run a business believe it if somebody came into my business and acted like yo yo ghetto mama and her manager did I would fire every single person that was on duty at that restaurant this evening that was not only that was only customer dissatisfaction that was the height of ignorance rudeness and just plain out disrespect for the customers I will never go to another KFC after that did to show disrespect like that for somebody with a disability the rudeness the arrogance is just totally unacceptable and let me tell you an apology is not good enough
Taco Bell
829 Russell Parkway, Warner Robins, Georgia
The cashier was extremely rude and tapping her false polished fingernails on the counter top as we were placing our food order.
We had ordered the Nacho Box and a Nacho Bell Grande meal. The receipt paper needed to be replaced, so I did not get a receipt with my order.
We received our food order and had to ask for eating utensils only to find out that they were out, after making the comment “ you would have thought someone could have told us that before letting us order nachos”.
The lovely young lady at the counter was looking at me sideways and rolling her head with so much attitude that I thought her head would roll off of her shoulders.
Luckily for us the lovely young lady’s head did remain attached as she continued to allow customers to order menu items that would require eating utensils while failing to mentioning that they did not have any.
I could understand if they had just realize they were out but the customer before us said they had to walk to Dunkin Donuts to get a fork, so they could eat.
As we are halfway finished with our meal an employee comes into the store with some forks that she had borrowed, so with them being as customer service oriented as they are they failed to offer customers in the dining room eating utensils.
The cashier was also working in the food preparation area so false fingernails and nail polish of any kind is a violation of the health code.
Pizza Hut, KFC, and Taco Bell serve burgers, chicken and tacos, but they also serve deforestation and endangered species extinction.
To make it short, YUM! Brands, the owner of Pizza Hut, KFC and Taco Bell, has no clue where its palm oil, soy, beef and timber comes from. And in 2019, that’s a scandal.
Wake up, shareholders: Hold YUM! accountable!
is the KFC located on u.s.19 in palm harbor Florida planning to close ? if so will there be a new KFC franchisee ?
I have a pizza hut in my city that is always out of stuff I tried ordering a new type of pizza on Monday they had none tried again on Friday again none I have tried ordering pasta in the past none once again this has happened many times with other new type of pizza why send me a email to try it if you don’t have it they are losing sales because I just go to another pizza shop and I’M done with pizza hut thanks for the memories
We were happy to receive a T-Mobile promotion for a free taco on our phones. We had the T-Mobile app installed and had ‘order ready’ displayed on our phones for our weekly free taco which we got once before on 2/5/19. When we went inside the Taco Bell at 500 South River Street in Hackensack, we were told by the manager she didn’t get our order, order again. I said how can we order another taco from the promotion? She was nasty with us in front of lots of customers (including one right in front of us having a hard time with a large order) and I managed to photograph her right before she covered her face. I’ll gladly share the photo and photos of our app showing our orders ready for pickup.
Please suggest more ideas
owner
Will look into it
owner
Apologize
owner
Sorry
owner
I had already posted this in a “contact us” to KFC on the 18th of December 2017 but have had no response to that so I am posting it here –
Last night (12/17 at 7:25PM) I got in the drive through at your KFC on Stringtown Road in Grove City Ohio. I waited almost 10 min behind 2 trucks that even the first truck hadn’t even been helped. I got out of line after the first truck moved on and went inside thinking it would be faster.
It wasn’t. There was a lady standing there who had been standing there 20 min – another man who had been waiting almost as long and then me.
When the lady was finally given her order she checked it and found that she had been given someone else’s as well – it was taken out and placed on the counter. There were some things missing and it took another 5 mins to finish her up. The girl asked the guy if he wanted to order and he said no that he was waiting for his order – it was the item left out on the counter getting cold.
Then they finally came me – after 10 min waiting outside – another 10 or so waiting inside. The girl took my order which was a 12 piece meal and I asked for 6 legs and 6 thighs only. She said “oh we don’t have any” I said “you don’t have any what?” The guy at the window (I’m thinking the manager??) turned and said “Oh we can’t give that to you that way – it’s a special order and you would have had to call it in” Say what??????? He then when on to say to the person at the window “It will be about 15 min for the chicken to be ready” – I looked at him and said “I’ll wait”.
Eventually I did get my food but only after waiting almost 45 min.
This has been an ongoing problem with this store – the KFC on Harrisburg Pike and the Taco Bell in Grove City – all under the Yum brand. Yes I go to all of those places and yes I’ve been told many times you’re out of something (Taco Bell was out of ground beef at one point) and this problem has been going on for over 6 months. I do understand about your matrix – that it’s easier to tell people you are out of something than having people wait which messes up your time frames and ultimately their bonuses. That it’s easier for you to make something all in one batch and then let it sit filling orders that later on people don’t have to work
Maybe you don’t know this but there is a sign on the counter thanking us for visiting and if there are any problems to call Rhonda Zag – interesting because the only reason I can think of is that this particular store is having so many problems that your District Manager wants calls/complaints etc to come to her and not directly to corporate thus keeping corporate out of the loop. I could be wrong though
Anyway I just wanted you to know how incredibly frustrating it has become when going through the drive through at these 3 places
Patty Spencer
pspen40051@ aol.com
I sincerely apologize; To amend your problem call Erica Frohn
Thank You for taking the time to stop in an please I apologize again.
owner
Good evening:
On October 11, 2017, I initially ordered five pizzas by phone and picked them up at the
8849 S. Stony Island
Chicago,IL 60617.
Since I had to feed more people, I called and ordered one additional pizza for pick up. When I went in to pick up the last pizza, I seen my entire name on the screen. I asked the cashier if my first initial and last name be used, she replied “there was nothing she could do about it.” I then asked if Pizza Hut could use the last four digits of the phone number, like some other restaurants already do. She once again replied that nothing could be done and to basically, get over it.
On top of that, the pizza was not made how I requested. Since she was not able to help me ensure my name/privacy was maintained, I did not bother to say even say anything about the pizza order.
I already had a bad experience with Pizza Hut once before. Since another event has occurred, I asked then, and I am asking now that any and all of my information be removed from Pizza Hut’s database. And to please cancel and remove my account immediately.
I do not know what more to do outside of filing a complaint with the BBB. I am requesting that a representative please contact me back as soon as possible to ensure this is taken care of.
Thank you
She will be disciplined
Thank You
owner
Why don’t you all build more restaurants over in southern Indiana between New Washington Indiana & JEFFERSONVILLE Indiana.
Like BBQ, Steak, J&J sandwich restaurants and more Wine and Home made Beer restaurants too.
We the people or at least I want more fantastic Foods restaurants up this way along WHY-62..
Come over and check us out. Even up around the old Marble Hill area. Up past the town of New Washington. Thank you sincerely yours Brian Taylor ???
Y’all have a blessed day.
GOD BLESS AMERICA ??????
I COMTACTED YUM ABOUT A PIZZA HUT IN POMPANO BEACH ,FL. YUM SENT ME A GENERIC MESSAGE AND STATED THAT THE STORE WOULD BE CONTACTING ME AND TO DATE NO RESPONSE. I SIMPLY WANT MY MONEY BACK. I WAS CHEATED AND LIED TO ON A DOUBLE RECORDED LINE. I EXPECT BETTER CS FROM PIZZA HUT. ALSO SOMEONE SHOULD CHECK ON THESES MANAGER AND SEARCH YELP AND OTHER WEB SITE THAT HAVE REVIEWS . AFTR THIS INCIDENT I CHECK REVIEWS ON YELP AND THE FIRST 6 WAS HORRIBLE, THESE PEOPLE ARE RUDE AND SOMETHING NEEDS TO BE DONE !!
They will be disciplined!!!!!
CASE ID NUMBER 8R2ZV: KFC HEAD QUARTER 1441 Gardiner Lane, Louisville, Kentucky 40213) (And especially YUM CORPORATION) Is the blame of this chaos that’s growing like wild fire. You guys change HARLAND SANDERS FAMOUS LICKING FINGERS CHICKEN. Why would you go get a EDUCATION IN (CULINARY SCHOOL) And happen to screw up the best 13 ingredients the world ever known (WITH YOUR DRIED UP NASTY CREATION) Why would you do that WHY!!! And as far as my address go I’m every (MEN,WOMEN AN CHILD) who ate (COLONEL HARLAND DAVID SANDERS FAMOUS LICKING FINGERS CHICKEN) In the 60’s an 70’s. Colonel Harland David Sanders. Cook the great delicious chicken when Pete Harman of Salt Lake City first sold his famous chicken it was pack with great flavors and (GREASE) that you couldn’t lick it OFF your fingers in 1964. When Heublein Inc. acquired KFC Corporation in 1971for $285 million. KFC became a subsidiary of R.J. Reynolds Industries, Inc. (now RJR Nabisco, Inc.)., When Heublein Inc. was acquired by Reynolds in 1982 things start to change drastically the chicken wasn’t tasting the same at all. KFC was acquired in October 1986 from RJR Nabisco, Inc. by PepsiCo, Inc., for approximately $840 million. And this company has succeed in destroying the (KENTUCKY FRIED CHICKEN IT’S FINGER LICKING GOOD). Brand for good, theirs no more delicious grease from the great tasting skins from the chicken at all the flavors are horrible the chicken so dry I hate it. And the employees always screw up my order or don’t have any of the awful dried tasting chicken ready so good ridden to a perfect product gone bad
Best Idea I have heard in years an years
Our fault
owner
I have more of a question… who do I contact if I believe money is being incorrectly billed or possibly embezzled from one of your franchises?
Ghostbusters
Please call the local police and prosecutors office!
Thank You for your concern. If the world had more people like you it would be a better place than it is today
owner
Hello Yum Brands: I heard that your company sponsors The Mick television show. That show is straight garbage. It is a horrible TV with terrible messages about blended families and families in general. The character children on the show are disrespectful and bratty, and the show’s themes sexualize the children. The character of the Mick is a drunk, dysfunctional aunt with a slacker boyfriend in the home with the kids she’s supposed to help raise. The housekeeper is portrayed as a lazy, overweight pothead who happens to be Latina. I’m sure Latinos in this country endure enough already without this type of foolish stereotyping on TV. It’s a worthless, unfit TV show for anyone to watch. Yum Brands–STOP SPONSORING IT, PLEASE and divert your surplus profits toward programs and charities more beneficial and uplifting to society as a whole. Thank you very much.
Just ordered cinnabons for my kids at the drive through. Both kids had tears in their eyes, not because of hot temperature but both said their throats were burning from HOT PEPPER. By the time I got home 30 minutes later, their throats were red and inflammed. I tasted one to see what it was, and my throat was instantly on fire. I have photos of the inflammation. Called the Taco Bell in question and they said “sorry” we cooked it along with some new spicy food and have had other complaints earlier in the day…. so… WHY DID YOU KEEP SERVING AN ITEM YOU KNEW THERE WAS A PROBLEM WITH? And to get a refund, I need to drive back 30 miles? Just insane. You’re lucky I’m not a litigious person!! I expect a reply. 863-289-XXXXX
I apologize
owner
Years ago I serviced several of your stores in supplying in store signage and window clings/decals. I would love to re-establish a relationship with your company! How do I connect with the proper personnel for a chance to show what our company can offer in the way of digital and screen print and graphics?
Margi McGuire
AmericanColorscans.com
marmaXXXXX@yahoo.com
mmcgXXXXX@colorscans.com
Please apply.
Owner
CUSTOMER COMPLAINT ON KFC IN BIG SPRING, TX HAVE CONTACTED KFC TWICE AND NO RESPONSE. YOUR KFC ADVERTISED POT PIES BUT NEVER HAVE THEM AVAILABLE. WHEN ASKED FOR AN AREA COACH’S NUMBER WOULD NOT GIVE OUT THE NUMBER SO I COULD CONTACT THEM. AS A FORMER AREA COACH OF PIZZA HUT THE LACK OF A RESPONSE IS UNACEPPTABLE. I EXSPECT TO HEAR FROM SOMEONE IN UPPER MANAGEMENT. 432-866-****