TD Bank is the U.S. subsidiary of Canadian bank Toronto-Dominion Bank.
TD Bank was created by the merger of TD Banknorth and Commerce Bank in 2008.
TD Banknorth has its origins in a number of Maine savings banks, dating back to 1802 with Woodstock National Bank.
Today the bank has 1,300 branches in 15 states, mostly serving the east coast.
Many of its branches are open until 8 p.m. and have service seven days a week. This is unique in the banking industry.
TD Bank was listed as one of the World’s Best Banks on Forbes annual list. The company also makes the Forbes list of Best Employers for Women and Best Employers for Diversity in 2018.
In August 2020, the bank agreed to pay $122 million in restitution for an overdraft program that the company said was free, but actually charged $35 per occurrence. This covers the period between 2014 and 2018.
TD Bank offers deposit accounts, residential and commercial mortgages, business and personal loans, insurance, investment planning, and wealth management.
TD Bank is the U.S. subsidiary of Canadian bank Toronto-Dominion Bank.
TD Bank was created by the merger of TD Banknorth and Commerce Bank in 2008.
History
TD Banknorth has its origins in a number of Maine savings banks, dating back to 1802 with Woodstock National Bank.
Today the bank has 1,300 branches in 15 states, mostly serving the east coast.
Many of its branches are open until 8 p.m. and have service seven days a week. This is unique in the banking industry.
TD Bank was listed as one of the World’s Best Banks on Forbes annual list. The company also makes the Forbes list of Best Employers for Women and Best Employers for Diversity in 2018.
In August 2020, the bank agreed to pay $122 million in restitution for an overdraft program that the company said was free, but actually charged $35 per occurrence. This covers the period between 2014 and 2018.
TD Bank offers deposit accounts, residential and commercial mortgages, business and personal loans, insurance, investment planning, and wealth management.
I recently opened an account online i was able to make a mobile deposit (my stimulus check) and it went through the processing time required and was approved i was able to pay 1 bill and then my account was locked i contacted the bank and did what was required to get my account restored and back in open status the very next day i was locked out again i call to find out what was going on an they tell me i have to visit a branch of i want my money and due to covid i have had to leave state temporarily until further notice to be with a family member who is experiencing severe health issues. There isn’t a branch where I’m temporarily located and i just deposited 1400 into an account that won’t let me have my money now. Help!
I have a savings account which k opened in january 2018 at 390 the east mall. I am from S.Africa. my card expiring Nov 2021 have written various emails. NO REPLY. I am terribly frustrated. My email: joseepelser@ yahoo.com.pleasse have the decency to contact me. Earning no interest at all.
To whom it may concern
I am so appalled by the way you handled my new bank account.
My account was opened in early October 2020. I was able to direct the direct deposit of my husband’s pay to this bank account. But since this is a newly opened bank account, I am not yet using it for my daily regular financial needs as I have yet to move all my banking transactions to this account.
On my very first transaction, I was able to deposit via this account the direct deposit of my husband and I was able to move the money to my other bank account (via Zelle) to pay my bills. The following week, for my husband’s second direct deposit, I was trying to move the money again to my other bank account through Zelle and I was NOT able to do that until you froze my account. When I called your customer service, I was asked to visit your branch, which I did immediately. In multiple conversations with TD Bank, I expressed the urgency of me getting my cash currently deposited to pay my bills but you guys just did not care and nothing happened. In my last phone conversation today, I was told that you decided to close my bank account due to the activities. You have every right to cancel our banking relationship, but you telling me that you are going to hold on to my money until your review process is close and send me the check is unacceptable!!!! The use of that money is a matter of life and death situation and now you have put us into a very bad situation.
TD Bank, I will never ever do business with you
Elisa Obillo
Hi Elisa,
They did something very similar to me but with a twist. I had 4 accounts and when they decided to “end our banking relationship” due to thier error, they forgot to close one I am now getting collection notices because they paid a bill 4 months after thier termination of my account. The very best part is that I have now spoken to to CS three times. All promised a call back, none have been received. I tell you all this to warn you to double check that the accounts are really closed. The best part is when I emailed them to get the address of thier legal dept to send a small claims summons they would not give it to me and told me to drop the summons off at a branch. I am.pretty sure they know the summons comes from the court and not me. The moral to my story is document everything! Save each receipt, I am happy I did.
Wow that’s crazy same thing happened to me I opened my account deposit my stimulus check, they sent my debit card and blank checks I was able to login to my account online one-time-only before I noticed that I was blocked off my account so but I no longer wanted the account to be open I wrote a letter asking TD Bank to close my account I sent a copy of my check that was deposited into my account I wrote my account number date signature and I had the letter copier due to the fact that I did not receive other single reply since I closed my account in May and have not received my money is very unacceptable I have three children and bills that I need to pay for it this doesn’t make no sense I need my money so TD can you please release my funds to me like I asked to the letter that I wrote you guys back in May 2021.
Hello Did you guys end up getting your money back ????I am basically going through the same situation. It’s been since May 2021 since I have asked TD to close my account and mail my remaining balance and haven’t got a single feed back as of today!
Very rude bank unprofessional worst in America , they have 1-2 stars everywhere so what the silly ceo doing ??
I joined TD Bank in Florida in December 2019 and made a small, starting deposit of just $100 to get things started, with the intention of depositing much more in time.
I never received a debit card and checks. I had to wait 40 minutes on the phone to talk to someone about this, only for the representative to tell me to go to a branch.
Looking at the bank’s customer site, all was in good standing for me. The account was set-up and all seemed fine but I did not receive debit card and checks. That was the problem.
I decided to cancel and sent a written noticed, notarized as required. The account was then closed but I have never received the $100 refund .
Did go to a branch, but there was only one customer service person on duty and other customers were waiting ahead of me, so I left. (Pre-Covid)
I have written the respective TD Bank services as noted on the website. Nothing. No response. So much for America’s Most Convenient Bank, just one big hassle.
Your BankTD Bank North in West Peabody mass SUCKS
On March 10th, I was notified that a bill payment did not go through. I couldn’t get onto my online account either. I called the local branch and talked to Nicki (28 Maple St. Glens Falls NY branch) and was told “It looks like your account is frozen. I don’t know why. Call the 800 number on the back of the card.” I called the 800 number at 6:30 pm that night and did not get through to anyone until 8:30 to be told my boyfriend could not direct deposit his paycheck into my account without his name on it. I told the person I was talking to that he has been doing it for 10 years now. She couldn’t tell me why my account was frozen and put me back on hold. Around 10:30 (another 2 hour wait) I talked to someone else who questioned a purchase I made on my TD credit card. I verified the purchase he then put me on hold to talk to fraud telling me “here is the phone number for fraud, but they close at midnight”…midnight came and my call was disconnected. The next morning I called the fraud number and was told the local office had to send an email to them to unfreeze the account. I called the local number (see first sentence) and was told by Nicki she knew nothing about it. I had to explain to her what the fraud department said. My boyfriend and I went to the local branch and has his name put on the account. I received a voicemail later that day saying we were all set. Sunday April 12th I tried to use my debit card and it was denied. Of course I couldn’t get a hold of anyone until Monday. I called the local branch and was told by Nicki I had to call fraud. I called fraud but they had no clue what I was talking about and proceeded to put me on hold. I waited another 2 hours for someone to finally answer and to be told my account is unfrozen but my card was cancelled. The lady I was talking to got a hold of the local branch (Nicki again) and told them I am coming in to get a new card. I called the local bank and reaffirmed with Nicki I would be coming in to get a new card. Her answer “I don’t know why they cancelled your card. I told them to just put a hold on the account.” She then questioned the credit card purchase not the fact my boyfriend’s name wasn’t on the account. She knew from the beginning what the issue was but proceeded to put me through hoops to get my money unfrozen. Meanwhile, I had bills being paid late. Needless to say I will be cancelling my TD bank account that I have had since 1984. I have already started a new account with another bank and as soon as my direct deposits start to go through, I will be in to close out my account. Good Riddance…btw…no type of communication what so ever from the fraud department! Such incompetence. No wonder you only rate a 1.5 out of 5 stars.
I am extremely upset. I have been a td customer for a while, recently I opened a business account.
I deposited a check in the atm, due to the corona virus. Well a hold has been placed on the check for 7 business days.
I called the 800 number on the back of my card, and I was told to call the branch manager and they will be able to release the funds.
I called yesterday, a male told me the funds will be released by today, well they have not been.
I called again this morning, the gentleman told me there branch manager was not in today. He called another branch and the back office. He was told that I will have to wait for the whole 7 days. The reason was because it would taken to long for the branch manager to verify the account. Isn’t that part of their job? If I would of entered the bank ( which I can’t because the office is closed due to the virus. ) and deposited it, then it would of cleared the next day.
Why are we offered atm and mobile deposits if we have to wait so long.?
I am very upset, my account has now gone into the negative, and due to a employee that is to lazy to make a phone call, now my bills will not be paid, and I will not have food on my table. I am self employed and with the way times are, business has slowed down
I have been the victim of fraud and TD bank failed to protect me and no one can give me an answer except you have to talk to people who never call you back or do not exist.
Feb 5th 2020 TD failed to protect our account when a Check for $71,518 was created without our knowledge and mailed out to company we did not authorize. This was the first ever check created like this on our account for more then half the money in the account. It never showed as pending in our account nor were we notified when this check was created.
Feb 8th 2020 Contact TD Bank called to notify Td bank was told routing number was wrong number for our account and should never have been processed, told global security would contact us. Froze all accounts
Feb 10 2020 – New accounts were created affidavit of theft filed with bank. Told global security would contact us to help resolve theft.
Feb 17 2020 – Finally contacted by Global security left message. Called back 3x’s I spoke to him, I had to hunt him down to get an answer.
Feb 18 2020- Spoke with Global Security Mr. P assigned to my case. Told me they were looking into it and would get it resolved to get out money back but needed about a week.
Feb 24 2020 – Had to call Global Security 2x’s to get an answer, said that fraud was going to deny our claim that IP address matched ours. He gave us Fraud dept Mrs K’s number who was handling it and left a message. Filed police report with local police department
Feb 25 2020 – called Fraud Mrs K 2x’s, no call back. Get copies of fraudulent check from TD Bank. Routing number does not match my bank . Leave Fraud department another message
Feb 26 2020 – File IC3 report/ complaint with FBI over stolen money. Spoke with Detective in town, Spoke with bank manager and set up meeting to see him. Filed FBI report IC3 Report. Dropped off copy at Police department.
Feb 27 2020 – spoke with Global security again to find out he was only paper pusher and did no investigating- got supervisors name and number but she was not in. Met with bank manager, he left messages for Fraud and global security as well. Bank manager and I were able to find on line company that stole check and person it was written too, he attempted to make contact. Still no word from Global security or fraud. Bank manager spoke to person signed check and said he can tell she is guilty and was telling the truth based on his prior job as a police detective.
Spoke to customer service about routing number and account numbers on check and could not answer why it was not for NJ routing number.
Feb 28 2020 – Received rejection letter with 4 word ” Fraud did not occur”. Again we have never used Pay bill to anyone in the over 10 years with TD Bank, this was the first ever check someone hacked into our account and cut a $71,518 check out of and TD Bank did not flag it, it did not post in our pending file on the account .
March 01 2020 – Called customer service number on the rejection letter, still could not answer why check did not get flagged, why it did not have a NJ routing number on it and could not answer why it was not flagged considering it was first ever check for $71,518. Spoke to Fraud supervisor who was very combative and told me I needed s subpoena to obtain the ip address information of log ins, whether they were internal or external, how many times and when, Even though TD Banks own web site says they must be provided to me. The fruad case worker we contacted on Feb 25 still has not returned our call and is the on handling the case. Left message for Global Security Supervisor to call me on March 03 2020. Customer service also did tell me that my account on their end shows no records of Global Security looking into my account or making any notes.
At this point TD Bank has been negligent in handling the theft of our money and is doing nothing to assist us or attempt to get it back and refund it given their in ability to protect my money as their commercial and radio ads say. I have been deceived by TD bank in believing that our money is protected and insured and they would do their diligence to protect it since we have entrusted it with TD Bank. At this point I feel that Td bank has committed wrongful conduct and has deceived me.
Never go to the Pompton Lakes branch. Manager and Assistant manager never there and if they are they will not take any phone calls. If staff tells you that the Manager/ Assistant Manager will call you back, they will not.
My requests were ignored which cost me and my Dad a ton on money that could have been used for his medical care.
DO NOT RELY ON THEM TO HELP.
I had a TD credit card that I wasn’t using. they calld me and convinced me to use it again at least once so i keep it active. I have other , better cards, but I used one time for about 100 dollars . I had to lave the country to take care of my mother so I spoke to TD rep to take the money auto pay directly from my checking acc. I gave her my routing # and my checking acc. # and I left. When I got back, they sent me a lot of letters that my acc. with them was delinquent. I WENT TO THE BANK AND PAID RIGHT AWAY AND CLOSED THAT CREDIT CARD. BUT THEY SENT THIS TO THE CREDIT BUREAU AS A DELINQUNT ACC. AND DESTROYED MY CREDIT SCORE FROM 847 TO 678 FOR THIS STUPID 100 DOLLARS. I AM A MILLIONAIRE!!! I DIDN’T NEED THEIR 100 DOLLARS. THEY MADE AN ERROR WHEN TAKING MY NUMBERS AND NOW THEY PUNISH ME WITH BAD CREDIT FOR 7 YEARS!!!!!!!!!!!!!!!!!!!!!!!
STAY AWAY FROM TD BANK.!!!!!!!!!!! USE CHASE
Although my prior letters I have written with regard to policy have gone unanswered, I again write you.
As a business owner and a customer with several accounts, I am frustrated by your new policy.
In the past, I was able to transfer monies online from my business account to my personal account even at times where a transfer involved the use of my business overdraft account.
It was crucial for me to manage both my day-to-day business and personal activities.
I could regularly pay down my overdraft balance with available cash knowing I could access funds from overdraft the very next day.
That is no longer the case.
Whoever creates these policies hasn’t ever worked in the business world.
Does this new policy fall under the “legendary service” slogan you preach?
These new policies have tied my hands as a business owner and I will be forced to seek alternatives outside of TD Bank.
Sincerely,
Lou Scipione
TD bank branch at 1995 Broadway, New York ,NY 10023
this is my banking branch for the last 3 years for my start up small business
the experience I have received from this branch was good until this past August .
I issued an International wire transfer for one of my suppliers .
the wire transfer was submitted with wrong information
after a few days when by I contacted my supplier to find out if they received notice from their bank about the wire transfer transaction being process
No no sign of the transaction no records .
I proceed to contact TD Bank manegers to inquire why my supplier have not received the money or at least notice that money was in transit.
at this time I requested for the wire transfer to be stoped because I had a bad feeling … TD Bank employees have made errors with previous international wire transfer and cost me many delays with new business .
7 weeks later many visits to branch and phone calls every time i was assure that they working to rectify their error and the funds will be return to my account until I was informed by the branch manager that the money was deposited to the wrong bank account and there is nothing else TD Bank will do and case is closed.
soon after I send letters to TD Bank headquarters Oct 04,2019 to be specific
to this date I have Not received any responds .
I am thinking to reach out to the local NEWS reporters may be I will get TD Bank to react and do the right thing for me and for those who are experiencing similar
situation.
I will appreciate any comments/advice
I stopped at the Cottman and. Bustleton branch 3 weeks ago requesting a copy of a letter that the bank sent to my sister, Kathleen Capriotti in July or August oh 2018. The young lady said she would send a request to the research department and call me. That was 3 weeks ago and i havn theard a word. I called on Thursday, September 26 and spoke to Karen who said she would look into it and call me back, no return phone call, I called again Friday September 27, after 3 attempts to reach customer service the phone just rang at least 20 times, I asked for Karen, was told she would call me back. Still no return call. Your cus service is a disgrace. I need a call back in re to the letter i am seeking!, MaryAnne Sheppard
worst bank in the country,
My account was jeopardized. I have been a customer of TD bank for 15 Years. When TD started with the mobile deposit it took two days to process and for funds to be available. Whenever there was an out of state check deposited it also took two days for funds to be available. The reason I was given was to verify the checks. Some had access to my account and deposited a fake out of state check in my account and the funds were available to be withdrawn the following morning. After the funds were withdrawn the bank noticed that the check was fake. I would get text messages from TD bank whenever they felt suspicious activity was going on. This time they did not contact me. The way I found out was I was trying to a access my account through my TD app and could not log in. I had to call them to see why I could not log into my account. I was then told that a fake check was deposited into the account. I then went to the bank and got a copy of the check. Just looking at it I was able to tell the check was fake. I then went to file a police report and the officer looked at the copy of the check and said how obvious it was that the check was fake and how did the bank let it get through. Someone in the check processing dept. screwed up. I then went to the bank with the police report number and was told that my accounts were locked and I would not be able to access my funds not even my direct deposit from work that was being deposited the following day. I was up all night and sick to my stomach. I called the bank in the morning and told them that my money needs to be released to me. I had rent & bills to pay and I needed my money to put gas in my car to get to work. Without gas I can’t get to work to make another paycheck to pay my bills and I would lose my job. They told me to go to the branch and the lock would be lifted to get my money out. I was then told that I would not be able to get a new account until the account was cleared. I have contacted The FTC, FBI, etc to file a report on the fraud that took place. I received a call from the bank telling me that I am responsible for the funds that they did not make a mistake and that they allow funds to be available within two business days. That is complete bull. They allowed funds to be available less than 24 hrs. They did not process the check that was deposited into my account properly. If they did the person processing the check would of known it was fake. TD employers are covering up their error and treating me like a criminal instead of a victim. TD bank is a bunch of crooks. I have spoken to numerous people and they have told me about their bad experience with TD bank. TD Bank does not protect your money. I have a lot of family & friends who have accounts with TD Bank and they will be closing their accounts. I will be making sure that everyone knows about the shady banking that TD Bank does. To all looking to open up an account with TD Bank stay away this bank is not going to protect your money. Your money is not safe with them.
This morning is the third time in the last 2 months that the teller staff was not ready to serve customers. The branch opens at 8:30 am and the tellers should be ready to work and serve customers at that time when the doors are unlocked. I arrived at 8:45 ant the one teller on duty was counting her cash drawer, I waited over 5 minutes and had to leave in order to get to work on time. I will state again I would not be writing this if this was the first time it has happened but this is the third time. Because of this I have already closed my personal and business accounts, and unfortunately I handle numerous businesses that use your bank and I am recommending they also move to a different bank.
This was the Woodstock Vermont branch
Please forward to Gregory B.Braca, we need your bank and Estar beginning to get main business district we have 7.5 acres available all commercial all utilities available ready to build. Super Stop & Shop neighbors, Aldie’s, United technologies corporation hiring another 10,000 workers to there already 30+ Towson, Pratt & Whitney aircraft, Cabelas sporting good’s, UConn football stadium, CVS pharmacy, Walgreens, Burlington Coat Factory, Goodwin college, Coca-Cola bottling company, riverfront park, interstate 84,91,2,384,502, all main routes. Contact Gregory C. Neary 860)983-5693 c21gregneary@ aol.com
aftconstruction@ yahoo.com
I LOVE TD. Doug in the Ringwood NJ branch was fantastic!!
That being said. I’ve been in construction for over 30 years!! I know when something is wrong. This branch SMELLS!!!!
After being there ( opening a new account) for 1/2 hour, my lunges are on fire!!! The staff is getting sick!
I can hear it in almost everyone I spoke to. It needs new Windows desperately!!! They can’t even let in fresh air ( it’s an older building ) no aluminum front.
Something should be done ASAP.
Sir/Madam:
When callingt he enumber for corporate headquarters
Worst bank in the u.s. customer service is useless, loan officers do not respond to inquiries by phone and be email, I am questioning fraud department procedures. Their lack of cooperation I believe is illegal. The u.s. government should be made aware of thier lack of cooperation. Managers do not call back as promised. Greg Braca shame on you! Terrible job.. you are not on top of this organization. Nor do you care.
Even the corporate websitell has the wrong number on the site. How irresponsible.
Thanks for letting us know the phone number was out of date. We have updated the listing.
I am very disappointed with this bank and plan on closing my two accounts. Too many problems and too many charges
I’ve been with TD many years and have had my debit card shut down on in viriginia until I called to verify. Yet TD let 2 charges go through, a very large amount for 1 of them, from GERMANY AND UK. I live in NJ!! Why would go to Germany to Music Professionals?? This is common sense. Now they will not release MY MONEY still and it’s been 2 weeks. I also received a bogus letter from a supervisor named Chris at the call center. I know this because when i called telling them what the letter says, that my case was found NOT to be fraud, they had no record of it being closed or of a letter being sent. The person who wrote this letter needs to be fired. Playing childish games is a little ridiculous. I am so disappointed in TD! Taking my money elsewhere if it ever clears. In the meantime I have filed a complaint with the banking commission and my lawyer will be involved as well as consumer affairs BBB etc. They don’t care about the little guy and refuse to take the blame for something so ridiculous that all you need is common sense to figure out. I also caught this in pending and they refused to stop the transaction. their fault NOT MINE and they will be sued if necessary. I actually feel robbed by my own bank!
I worked for Sov Bank which is known as Santander now. I worked for Fleet who was bought by Bank of America. 16 years in financial industry. I guess things change but even now with my PNC and M & T accounts when I have a transaction pending, if it posts it will overdraw me, i have time to still transfer from my savings account. I do it with enough time, that it will not charge me an overdraft fee. TD Bank apparently if it is pending for 3 days and you try to make a cash deposit on the 1st day you notice it is pending neg. you will still get charged an overdraft fee for that transaction that was still pending two days later. How about direct deposit being processed within the midnight to 6 am or 7 am time frame when all transactions coming into the account are pending or will be posted, you still get an overdraft fee. It was never like that. As long as you have a deposit coming in within the same time, it will cover you. So disappointed with TD Bank.
I have been a customer of TD Bank for over 30 years, the last nine in Florida. I am also a customer of TD Wealth. Over the last 9 or 10 years have seen a decrease in many aspects of the banks customer service and their lack of professional support. The branches in Florida have a collection of employees that are seriously lacking. I have recently tried to contact several of the local branches in order to invest money with them. I have not been called back( doesn’t anyone answer phones anymore). I have also called TD Wealth with a desire to invest more money with them and have not been called back. What has happened to this industry and particularly, this bank?
I am also frustrated with this bank. The customer service sucks.
I am closing my account soon.
On 7/24/2018 at 6:00 pm, I noticed an unfamiliar charge on my bank account labeled authorized charge. I contacted TD banks customer service department for an explanation of the charge.
Reaching the call center in South Carolina, speaking to Ashely, who was so unhelpful and misleading in the information she was giving me that I requested to speak to a manager. I did not feel she understood the reason for my call nor did I feel she was reading the system correctly.
At this point she asked me “what part did I not understand’’ needless to say I became upset and irritated at the way my call was being handled again requesting to speak to a manager. I was left on hold for over 20 minutes before I hung up.
I called back and spoke to Devon, in the same call center who was just as rude and unhelpful as the last person I spoke to if not worst. I could hear a female in the background laughing and making comments about me before he could place the call on mute. I again requested to speak to a manager at which point he just released my call.
I called a 3rd time speaking to Erica, in the same call center. She was even more rude, condescending, unprofessional and antagonizing. She was mocking me and speaking to me in a fetishes manner. I requested she give me the corporate office information to write them a letter. She refused indicating I had to speak to a manager and they would be the ones to give me that information. I was left on hold until I hung up after 35 minutes on hold. A manger never called me back regarding all the calls I made in just one hour.
I will be canceling my account tomorrow once my direct deposit hits my account and telling all my friends and family about the horrible experience I had with your bank.
I will be making my complaint public in Facebook to let all my followers know of my horrible experience.
I will be placing a complaint on every website possible to make people aware of the horrible and unprofessional manner in which they handle customer call.
In addition I will make sure that ALL my relatives and friends that have TD bank cancel their account taking their business to another bank. Word of mouth will make or break a business I will make sure of this.
This bank is the worst with all the hidden fees and now mislabeling charges enough is enough. I will make my complaint public to make sure this does not happen to anyone I know.
I agree 100 percent
I agree 100 percent. Everyone should leave this bank
Td Bank I am very disgusted with your claims dept. You all dont even fight for your customers when it comes to filing a dispute. How is it that I can buy a product, the product end up being defective, then I return the product and am not given comparable merchandise or a refund and you all think that is justified. So in other words, I spent money on a product returned it and am now out of money and a product? It is crazy how you can request doXXXXentation from the merchant but not from your customer. Then when you all say I can “appeal it” That is not really true because no one reads the appeal. . And I know this because I worked closely with my local branch and they showed me all the notes. I actually have a print out of it. How is it that my local branch manager disagrees with the decision? I even went to a second location to talk to the branch manager and he agrees with me as well. I can tell you why. Because they read the doXXXXentation I provided. So needless to say I closed down all 4 of my accounts with you all. I refuse to let you profit off of money any longer. You all charge fees for the pettiest things. I used your mobile banking app and transferred monies between my account. Sorry for being human and making a mistake when I transferred to the wrong account. My account was negative all of ten seconds, because I noticed it immediately and corrected it. And you all had a nerve to charge me. Its a shame. You’ll never be a big bank like Chase or Wells Fargo and all these complaints on this page alone is your reasons why. I am very pleased to be with Chase now and SPCU. They deserve my money and investments. Not TD BANK!
I have been with TD Bank for over 20 years. I am beyond frustrated with TD Banks Conversion for online banking. I have spent the most part of February trying to get them 2 fix 2 accounts that I can’t see on my end. I spent more time on hold in all the calls that I’ve made, then my entire life. Today’s call was 77 minutes only to be told that they are working on it. Same answer I got 3 calls before. I’m sure that if I told them I was working on paying them that it wouldn’t fly so why should I be so patient in waiting a month for them to fix a problem. You would think a bank so big would have the problem fixed quicker. So today I decided to escalate the problem. I told them that there are other banks around that I could bank with and their answer to me was basically to go else where. REALLY…….that’s the way you treat your loyal customer that’s been with you for 20 years. Totally unacceptable all around. Supervisor told me to call back tomorrow. Who has time to be on the home for 77 minutes to wait to talk to someone. I’m extremely disappointed. I would have escalated it even higher but didn’t want to be on hold another 77 minutes. So if anyone out their in TD Land wants to call me to explain to me why your loyal customers are no longer important please do so. I would love the opportunity to talk to you! Rant over!!!
I agree, this bank allowed almost $4000 to be taken from me and now refuse to give it back. We live wrk to week and I am trying to pay bills and feed my family. They could not stop it in pending when I caught it. Better to let it go through. The stupidity is amazing. I’m without my funds 2 full weeks now and am getting other late charges because I can’t pay my bills!
Hear, hear!
To whom it may concern .i have an overdraft fee with your bank .which I’ve been trying to resolve over the past years. I’ve been calling the main office trying to find out how can i be assisted and come up with a payment plan or if my fee can be reduced to a lower fee. No-one has not returned my call. I think its kind of annoying to constantly keep calling and being switch to this person to that person. Need to resolved this PROBLEM.
PLEASE CONTACT ME REGARDING THE TERMINATION OF ALL BUSINESS AND ACCOUNTS WITH YOUR INSTITUTION. YOUR INSTITUTION IRRESPONSIBLY AND ERRONEOUSLY ALLOWED CREDIT TO BE OPENED WITH MY SOCIAL SECURITY NUMBER AND A DIFFERENT LAST NAME. IN FIXING THIS, YOU SUPPOSEDLY RECTIFIED YOUR MISTAKE BUT IT TURNS OUT, YOU HAVE DONE NOTHING AS I WAS DECLINED A CREDIT CARD BECAUSE OF YOUR ALLOWING CREDIT TO BE ISSUED TO SOMEONE OTHER THAN I – THE LAST NAME ISNT EVEN MINE. DO GET IN TOUCH.
I CANT ALSO BELIEVE YOU F-ING POSTED MY NAME IN THE ABOVE COMMENT. NEXT TIME, PUT MY SOCIAL AND MY EMAIL UP TOO!
PS…NEXT PHONE CALL IS TO DOBI – IM SURE THEY WILL HELP IN SUCH AN EGREGIOUSLY EVIDENT MISTAKE ON YOUR PART….LOL. WOW. COMPLETE INCOMPETENCE.
I opened a business account with TDbank as a female Nurse Practitioner to provide education on medical cannabis. When I tried to use the debit card to link it to my paypal it was blocked by the bank. I visited the branch in Cambridge just to be told that my account needed to be terminated immediately. I tried to explain that I do education only, not dealing in any way with cannabis to no avail. There was no official explanation and the account was closed right there. The reason I chose that bank was that my former employer, Integr8mass was using the same bank, doing exactly what I’m doing, educating and counseling patients on medical cannabis. I find TDbank’s action discriminatory and completely unjustified. What is also unprofessional is that nobody contacted me from the bank to question or let me know that there was a problem till I went there to find out why my debit card was blocked. This is the worst experience I’ve had with any bank in my professional life. I would discourage everybody to use it. I will be contacting the AG to report discrimination.
I had checks written out to service people on my TD checking account. The checks were stolen out of my mailbox and cashed at regions bank. These checks were never endorsed. I filed and affidavit with my local branch, closed out my account and opened a new one. I filed 2 police reports regarding this robbery. I have emailed my branch several times and Paul Elliot, the manager has stopped responding to my emails requesting a status of when I will be refunded for these two checks. I just spent over an hour on hold talking to the fraud and investigative departments of TD. I was told I had to call Regions Bank, the bank that cashed the unendorsed checks and was provided with 2 reference numbers. I argued that I pay a monthly fee for this account, and asked why TD doesn’t handle it. I was told that they have done all they can and it was up to me to call Regions. After being on hold for over an hour with Regions bank, I was told that they could not provided me with any information and that a TD representative would have to call Regions. I called what I thought was the corporate phone number but was another branch. I was given a phone number for the TD area manager Linda Persandy at 386-337-1399. Guess what, I got her voice mail. I fail to understand why the ownership of this debt is on me, the victim of the theft. No one will answer that question.
Contacted TD Bank, 31 Cross Street, Peabody, MA regarding $15.00 maintenance fee on my business account and spoke to branch manager Alexander who asked me series of security questions as protocol including last bank transaction. I told him I can’t remember exactly last transaction as I was calling from my car. There are many transactions on a business account that go in and out. So, I asked him to give me another security question for verification or I could offer one of the recent transactions. He refused and boldly stated to come in to bank. As businessman, I can not afford to waste time. The significance of this matter is not the $15.00 in question. It is the boldness, rudeness, and wanton disregard of a branch manager who gives the impression of caring less about TD Bank’s customers. This attitude also reflects on the impersonal demeanor of its tellers as well. Needless to day, I will not be going to or dealing with this branch any longer until management changes. The matter was settled by another friendlier and courteous branch manager in another city within TD Bank. I have many accounts with TD Bank and will consider withdrawing all of them if these type of situations persist.
TD BANK has financially ruined me. They have charged me over $800.00 in overdraft fees. Because they kept pulling $35.00 here and $35.00 they depleted my account so that there was no money in my account. They kept charging me $35.00 over and over and over so now I have no money to pay bills let alone gas for my car or food. I barely make enough as it is and now they have taken over $800.00 leaving me unable to pay any bills and PETRIFIED of them charging me for more overdraft fees. Had they not done that there would have been money to pay my bills. I called and begged them to help me and was told NO! The would not forgive one penny. What bills don’t get paid because my next paycheck will not be enough to pay all the bills for June/July. This is something I cannot recover from and the cold and callous nature from TD BANK is absolutely deplorable.
The same thing happened to me. However when I went to the bank and asked why they continue to try to withdraw and bill me another fee when I was over drawn. They denied that practice. They also stole from me in using the penny arcade machine that ripped off many customers.
Wow these are horrible stories things like this only happens to me but your comments make so much sense to why am getting robbed by TDB
I mistakenly transferred $2048.00 from a checking account to TD credit card account. Within 10 minutes I called credit card services. I was then told an email marked “URGENT” went to corporate services & the would be reversed back to the checking account within 24 to 48 hours. It’s been 9 phone calls later & now I’m told due to high volume work load & it’s another holiday week it could take up to 5 to 8 business days. 16 years I have been a TD customer. The longer TD bank holds the money they make money via interest. I would not recommend them.
I closed our account with TD Bank in Altamonte Springs Florida this month (July). Then my husband and I went in a applied for a personal loan of $4000.00 dollars. Matt Klein told us we were denied and would get a letter in a week explaining WHY. We have not received the letter, and our account is not closed. We think TD Bank has falsified our information. This BANK needs to get out of the United States. Donna and Daniel Gump Altamonte Springs, Florida 407-202-XXXXX
I called the Hatboro pa branch due to two disputes I put through, one being a business closed and took my deposit for a cake due to the owner passing sway and won’t refund my money I was told there isn’t anything they can do about it, then the atm ate $235 of my money it’s been three weeks I keep calling the branch manager is laughing because she thinks it’s funny, and told me there isn’t anything she can do about it on top of that overdrafts my account 3 times in two months when I had money in my account..:. Td bank steals people’s money
Fact I’m going through this now
I had applied for a loan, was told it was approved and ready for 6/27//16. The loan was not ready for disbursement and have not gotten a call back since from the Middletown, NJ branch manager or anyone for that matter. It is almost unbelievable that your customer service is this poor.
Really, when – like the branch manger at the Middletown NJ branch?
I am very upset trying to get a disposition on a loan which I applied for. Was told it was approved and the loan would be disbursed to us on 6/27/16. The money was not and I have not gotten a call back from the bank ( I had called three times already).
I am writing to say how disappointed I am with my local Bank in Bennington, VT. I was a victim of stupiud at my own bank. It started out an error, but what occurred thereafter was no longer an error. On or about February 1, 2016 I received a notice that I had written a check and that it had bounded due to insufficient funds. I went to my local TD Bank to discuss the matter. Initially I was told the matter would be resolved very easily in a couple of days. I heard nothing and went back days later. This time they were ready for me. I presented clear and simple evidence that it was the bank’s mistake. What had occurred was this: A check was written and bounded. The money was taken from my account as due for the problem. Now here is the problem: Person A wrote a check to Person B. Person B then cashed the check. Since there was insufficient funds in Person A account it bounced. This all makes simple sense. BUT! I didn’t write any check and the check was not cashed by me, in fact the account had nothing to do with me by either Person A or B. This is why I am disappointed. This should have been an easy thing to correct, but it was not. When I was discussing the matter with one teller at her window, the Local Manager Amber Driscoll shouted across the bank 10-15 feet away arguing with me over this matter. She was Rude, Unprofessional, and Wrong. She was hollering at me, while there was a local police officer in the bank the entire time. The officer left the bank and I went out to discuss the matter with her. She advised me to bring down any evidence I had to show there was an unjustified mistake on the bank’s part for them to investigate. I met with her at the police department shortly there after, with my evidence. It took about 10 minutes for her to discover that the bank had in fact made a serious error and that she saw no connection between me and this matter as the account numbers involved were not mine and neither party involved even knew me. She went back to TD Bank and advised them to return the monies immediately as it was their error or she would be forced to potentially file criminal charges for theft of money. I filed a complaint numerous times regarding the matter. I received a call from a Supervisor. She was and is useless. She assured me that she would be looking at the actual footage of the bank at the time this occurred. She was supposed to send me a letter apologizing and call me back with an explanation of what had happened. I had not heard back from from as promised. Weeks turned to months and I had many calls and complaints in since. Finally recently I heard back from her and she told a different story. She claims to have send me a letter as promised, I informed her that I had never received any. She said she was not sure what to say or do as she didn’t keep a copy of the letter she sent to me. She was Rude, Unprofessional, and she simply lied about the matter, her name is Allison Bryant. She in my Opinion is useless. She refused to listen to what had happened and tried to claim it was a Computer Glitch. The teller remembers me cashing this check, and stuck to her story even when the police discovered it was a woman who cashed the check and not a man. I was supposed to hear from a another higher up person above Allison Bryant a person named Wendy from the Portland, ME. Office, but that has never occurred. I have brought numerous complaints about this matter to the call center and they have records of these complaints, yet, Ms. Bryant claims they have never made contact with her about this matter at all. This basically where I am with my situation, not very far. I have been a Loyal Customer for just under 30 years and have never been treated like this before. The bank manager kept telling me to change banks if I am unhappy. I never made any such request., She stated that it is TD Bank policy to encourage people to leave their bank if they are unhappy. If this is true , this is a stupid policy! Why can’t TD Bank just admit they screwed up apologize! and try to move on in a professional manner? I guess it is easier to “Sweep a matter under the carpet” thank wear adult pants and admit a mistake and punish their own people for their horrible conduct. I hope my complaint makes it to the correct ears as I am still waiting for your bank to man up and do the right thing! I would appreciate hearing from someone in a higher place that can actually resolve an issue rather than be a passive individual and say one thing and nothing else. Please advise as my story is longer than I have written. Thanks you in advance for your time and any effort.
Jeff
In addition. Finally..5 years later john ashcar..td bank retail banking called me..last month..ASSURED me he would resolve this..have not heard a thing since then..go figure !!
Can anyone assist me..I know who did it..have confirmation of all details. Submitted the dispute paperwork..again in 2011, have emailed, written posts on facebook, made 100 phone calls, and nothing. Have submitted the evidence to the FBI..will meet with them the following week. Again..something will finally be done to despite td bank.
I am a victim of fraud and theft. My brother stole $5000 from my checking account in 2011. And to date no refund and no arrest.
Meeting with state senator and lawyer this week..we will finally get this situation resolved!!
your need to hire more people that can work at the branch not at the zoo
Never in my life have I been so disgusted with the type of service I received at a bank. I have accounts with two other banks and I’ve never been treated so badly or have been so disrespected.
On Thursday 03/03/2016 I walked into TD bank cottman and bustelton branch between 1:00/1:20pm to make a deposit and enquire about an international wire transfer.
1. When I made my deposit the front printer was not working so the bank teller had to take my card and ID to the back to perform the transaction. I thought this was unacceptable and extremely unprofessional. I was mostly uncomfortable with the fact that the banker walked away with my personal property (my bank card and ID), I had no idea what was happening in the back with my personal information. This was not completely the bankers fault because she did not have functioning tools to perform her job however this is why management needs to give the right training for such situations. For example the banker should explain to the customer what is going on and give the customer the option of using another teller. With the amount of theft and corruption going on in today’s world ,it’s very unsettling for the customer when a banker just walks away with your personal stuff for 10min without informing you.
2. When I was done with the teller I walked over to a personal banker, her name was Akira and she gave me the rate for the wire transfer which I think is $40/$45. I decided not to use TD bank for the transfer instead I made a withdrawal and went to my other bank for their prices. At Wells Fargo the transfer fee was cheaper however the currency rate was different to what I had calculated and I was told each bank has their own fees/charges. I obviously wanted to make sure I used the bank will less charges etc so I went back to TD bank to find out what their converted currency rate Was going to be had I used them to transfer the funds to South Africa. I had the same banker ‘Akira’ , before I could even sit down to ask my question her body language was negative and uninviting. I could tell she did not want me there,she was annoyed. She was short with her answer and extremely unfriendly. She told me that she couldn’t tell me what the currency rate would be without doing the wire transfer,she told me she could only tell me that after she had hit the submission button for the transfer. This of cause did not make any sense to me and I knew it was untrue. I left the bank and called TD bank customer care and they told me that I could find out the rate in a branch not over the phone. I explained to the customer service agent on the phone what Akira told me and the agent told me that I was given false information and she told me to go back into the bank And she would call a manager herself to have them help me. When I returned into the bank I waited inline now for the third time and saw a different banker (white older lady about in her late 40s early 50s ), her desk was right next to Akira’s desk. I explained to the lady that this was now the third time today I was there to see a personal banker, I told her I was given false information by Akira. When Akira saw me sitting with the other banker she started to shout over to her coworker saying “I already told her what she needed to know” she went back and forth with me arguing that she had given me the right information.
I couldn’t believe my eyes and ears. I couldn’t believe that this banker (Akira) thought this was appropriate behavior. I told her that I wasn’t going to go back and forth with her. I was now dealing with a Different banker who was polite and answered my questions in 30seconds. I have never in my life been so disrespected, I was publicly humiliated. This banker was so rude. There was also another customer that was sitting at Akira’s desk when she decided to stop dealing with her customer and start verbally attacking me. The entire bank had other customers that were now “watching the show”.
There was no manager on the floor that intervened or diffused the situation. If that is the type of attitude that the management team condones at TD bank then I do not want to do business with you. I could easily invest my money in another bank where my business/investment is valued. I have family and friends that are also customers at TD bank and they were as disgusted when they found out what happened to me. My leasing agent at northeast apartments was shocked too because she was approached by TD to do business with and when I told her what happened to me she is considering not doing business with you.
I recommend more training and not putting people who are unfriendly on the floor. Being a banker means you need to be able to deal with different people everyday,different skin tones and shapes, you’re going to have international customers. If you don’t know how to conduct yourself and treat everyone with the same respect and professionalism DO NOT BECOME BANKER!!!!! This is a customer service industry.
I hope something will be done about this.
Regards
Zipho Mnqanqeni-Waters
So I just opened a bank account with your bank yesterday and I already regret doing so. When it comes to first impressions your company failed to make a good one. When I saw I was able to open my account online I was rather happy. And even more happy with the fact you are open 7 days a week. But when I went to make my first deposit today the teller that assisted me was rude. She didn’t show any customer service. She didn’t even acknowledge that I was a new customer. Didn’t thank me for opening the account. She didn’t ask me if I had any questions. Nothing. She had no problem taking my $250 deposit though. I then asked her to make me a debit card as I am going out of town in two days and need one. She told me their machine was down. She didn’t apoligize for it being down nor did she say when it would be repaired and when I asked she said she didn’t know probqbly in a week. She told me I could go to the other location and get a card made. Keep in mind the location is almost half hour out of my way. I asked her if she knew for sure if the machine would be working there and she rudely aid I don’t know you can call and ask and then walked off to assist soneone in the drive thru. She didn’t say a word to me. I then drove to the other location after calling and confirming their machine was working. When I got there the lady who helped me was very nice. She told me my account was not even active yet and she didn’t know how the first lady took a depoait from me when my application was not fully complete. After finishing the last few things she needed I had my card and was on my way. Although the second dy I saw was very nice and helpful I cant help but have a bad taste in my mouth already with the way I was treated as a new customer. Not sure if anyone will read this or are enough to do anything about it but this is not the way your employees should treat your customers.
I write to express my extreme displeasure, and anger, with my experience with your bank (specifically the mortgage and underwriting departments) in application for a home equity loan WHICH WAS SOLICITED BY YOU!!
Although your employees are friendly and helpful, such interactions do not substitute for the stupidity, incompetence, laziness and arrogance that I have had to deal with, to the point that I don’t even want the loan anymore.
Furthermore, I demand assurances from your bank that my personal identifying information is secure and not compromised, since I have had to submit doXXXXents over and over again. How are sensitive doXXXXents so easily lost?
I have been a customer for over 25 years. I have had loans for the past eleven.
A few suggestions for running a decent business that people want to come back to and recommend to others:
The loan processor should send a COMPLETE list of all required doXXXXents. When these are submitted they should be acknowledged. And when the customer is told everything is complete and in order, he SHOULD NOT HAVE to respond, weeks later, to requests for MORE doXXXXents (and three times, the SAME ONES); this shouldn’t happen once, let alone THREE TIMES!!!
When the doXXXXents are submitted at the local bank, they should be sent out that SAME day, not a week later when the customer is confirming that they’ve been received and processed.
The loan processor should contact the customer directly. There should be a personal connection established. This streamlines and facilitates the loan process.
When doXXXXents are sent to the processor, and the loan number is offered by the customer to accompany the doXXXXents and get them to the right place, this information should be accepted and utilized. I was told that doXXXXents are often ‘lost.’ Those who work at the doXXXXentation distribution center should be required to be able to READ and THINK and PROBLEM-SOLVE to get paperwork where it is intended.
FILES SHOULD BE KEPT IN TACT. Why are doXXXXents misplaced and lost? Where are they? This is all personal information.
You should hire underwriters who can read, think, and have people skills, too. Two cases to illustrate the point: The underwriter requested doXXXXentation of proof of my pension—not from ME, but from the processor, who farmed that request to someone else who called me at 7 pm but couldn’t access the system until the following evening, again after banking hours (I was requested to bring the doXXXXents to the bank to be emailed to the proxy who would then forward the doXXXXentation to the processor who would then submit that to the underwriter) before telling me what the problem was, and by that time, three days had been wasted.
And yes, all that doXXXXentation had been submitted more than SIX WEEKS prior, except in a different form. The underwriter evidently thought the only evidence of a pension was an annual letter from the pension board stating the amount of the pension. This is arrogant and absurdly inflexible, and requires an obtuseness that would be laughable if it was merely a satire of bureaucratic stupidity. Six weeks ago I submitted bank statements which showed monthly electronic deposits from the NJ Dept of Pensions in the same amount each month—the underwriter might be informed, that regular payments from the pension system is precisely what a pension IS, and that a letter is not required stating that these payments will continue in the future!! A pension is NOT a scholarship, awarded EACH year! Furthermore, when I originally submitted this proof, which is all that was requested at the time and was deemed appropriate and sufficient, I ASKED the Customer Representative accepting my paperwork at the branch if she would also want a copy of my tax returns as supporting doXXXXentation (I had brought them with me), I was told that is wasn’t necessary. TONIGHT, six weeks later, I was told that it needed to be submitted!
During this process I have spoken to FIVE different people. Four assured me everything was complete and in order at various times. The fifth link demurred. WHY ARE THE EMPLOYEES OF YOUR BANK WORKING WITH DIFFERENT SETS OF REQUIREMENTS?
Peter J Davis
TD Bank owes me close to 400.00 for safe deposit box i no longer have.
On 10/20/14 TD Bank charged me again 178.50 , an unauthorized automatic charge,
i paid by check when I had a safe deposit, never allowed any automatic charges, I have written an called them for months for the prior charge, they told me I would receive a credit on my account, that has not happened and now they billed me again, The branch has such a big turnover, no one knows anything.
Bharat B Masrani the CEO of TD bank will need to be contacted as I had a white gold watch missing from my box after I accidently left my key at the branch. Picked it up a couple of days later , because I discovered it I did not feel safe there . I was promised by a customer service person that if I placed my belongings in another box I had to pay for a year upfront and as I was pursuing another safe deposit box elsewhere I would be
reimbursed if I closed it before the year was over. I closed it and moved my belongings in a couple of months and they promised to credit my account, which has not been done and still charge me for another unauthorized automatic charge of 178.50
This is plain fraud. If this is not rectified I will be forced to contact the Banking Commissioner to investigate this illegal practice
I have called, written and they promise to get back to you in 24 hours , its been a week
I have never had a problem with this bank until now, Two days ago I asked them to change two accounts from relationship to simple accounts. These idiots changed the Fifty plus account I have for almost ten years, the one account I didn’t want a changed. Now they say since they no longer offer the fifty plus there is nothing they can do to correct THEIR mistake. The service has gone down hill and I will never again recommend this bank to family or friends. They are horrible worst than chase.
Greetings: I was charged over $209 in overdraft fees after a deposit of $9700 was credited to my account. I have a deposit slip dated 8/21 and checks and Paypal charges (which were somehow split up into 5 separate charges instead of one) went through on the 22nd and yet I was charged $35 a piece for them. This is an obvious error. My account number is: 4274745137. Thank you! James Dougherty, ** Wild Cherry Rd, Asheville, NC
TD owes my family 217,000 dollars, it’s been 6 months, all my taxes are paid n we don’t owe TD a thing!! Ed Clark promised us the check 2 weeks ago but the treasurer had to sign the check? That doesn’t take 3 weeks!! My son has autism and we need my money!! We have dealt with Clark, Grossi, Boyle, Janice Neely, Jason Maine n even Ed’s assistant Ida Hall? WTF…We were told we could pick up the check last week, in Teaneck or Montclair! We received squat! But Masrani gets promoted n continues to make over 4 million a year? I want my 217,000 dollars.. It will get worse..