Trust Company of Georgia was founded in 1891 under the name Commercial Travelers Savings Bank. It is the most direct ancestor of SunTrust Banks.
SunTrust Banks in its present form is the result of the merger between Trust Company of Georgia and SunBanks, Inc. in 1985.
The new company continued to operate under two different names until 1995 when all banks began operating under the SunTrust name.
In 2015, the company removed a severance clause which required laid off or terminated employees to continue to give their assistance for up to 2 years with no pay.
Today SunTrust operates 1,500 bank branches and 2,243 ATMs across the southern United States.
In May 2019, BB&T Bank has agreed to purchase SunTrust Bank for an estimated $28 billion in stock.
The company paid nearly $1 billion in fines after a US federal probe found irregularities in mortgage orientation, servicing, and foreclosure abuses in 2014.
SunTrust trades publicly on the New York Stock Exchange under the symbol STI, is a member of the S&P 500, is #239 in the Fortune 500, has 22,899 employees, and had $9 billion in revenue in 2018.
SunTrust Banks
Trust Company of Georgia was founded in 1891 under the name Commercial Travelers Savings Bank. It is the most direct ancestor of SunTrust Banks.
SunTrust Banks in its present form is the result of the merger between Trust Company of Georgia and SunBanks, Inc. in 1985.
History
The new company continued to operate under two different names until 1995 when all banks began operating under the SunTrust name.
In 2015, the company removed a severance clause which required laid off or terminated employees to continue to give their assistance for up to 2 years with no pay.
Today SunTrust operates 1,500 bank branches and 2,243 ATMs across the southern United States.
In May 2019, BB&T Bank has agreed to purchase SunTrust Bank for an estimated $28 billion in stock.
The company paid nearly $1 billion in fines after a US federal probe found irregularities in mortgage orientation, servicing, and foreclosure abuses in 2014.
SunTrust trades publicly on the New York Stock Exchange under the symbol STI, is a member of the S&P 500, is #239 in the Fortune 500, has 22,899 employees, and had $9 billion in revenue in 2018.
Rebuttal Form Received on 10/21/19
faxed at local branch office on 10/25/2019 at 12:57pm
RE: Case number: 4628939
Account number ending 5123
To Whom This May Concern:
I am furious, disgusted, stressed, and highly disappointed with the lack of communication, dishonesty, unprofessional-ism, and slack so-called investigation regarding my joint account ENDING IN 5123. As the primary holder and loyal customer of SunTrust for 17 years, I am ashamed to be a client!!!!!!! God is my witness I want for long. You have employees that can half speak English/ comprehend it. Employees purposely PROLONG MY CASE with efforts of me not being able to challenge the decision. My daughter and I never receive a copy of the initial denial letter until 11/4/19 after numerous request! I received that email from a supervisor in the Fraud Department name Leslie Turner, that if it’s her real name! She gave me the wrong corporate address!!!!!!! Are you all running a business or a circus? I called her highly upset after my hard earn money was taken from my account to pay off the ending in 5123!!!!! $2963.12 taken out of one of my saving accounts. If you think I will not sue you guys well think again. Improper investigation my claim should have never been denied. !!!!!!!! Many red flags! It doesn’t take a genesis to figure out FRAUD FRAuD FRAUD NOT BY THE CLIENTS. !!!! To think I suppose to trust you all! It’s a damn joke! and your here for me. I had more than 20,000 saved up I be damn it I will allow any business or person to take anything from me!!!! Your employees have been very inconsistent regarding the whole ordeal even about the initial claim denial that was supposedly sent to my daughter’s email, in which she never received. Why would anybody with common sense tried to contact a customer regarding this serious matter via email. I received two copies one of 11/4/19 and the other on 11/5/2019. You know why!!!! The B/S was just type up! Plus having the correct address would help! This SaturdAY 10/28//19 supervisor Sharon 8:50. She confirmed the Fraud/NOGOOD department received my rebuttal form, letter, and 4 police reports on 10/28/2019. In which it was faxed on 10/25/19. (see fax confirmation). Stated it can take up to 45 business day to reopen my call! INSANE!!!! When I ask her about sending the initial denial letter she said ” the system wouldn’t allow her to send the initial denial letter via email, it has to be mail. Just prolonging my case trying to cover their ass!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I didn’t find out the claim was being denied until I spoke to the Branch Manager, Regina at the SunTrust Bank located on E. Henry Street in Spartanburg, after calling her for a whole week and leaving voicemail messages and messages with SunTrust representative!!!!!!!!! Again, she was helping prolong the case too! FACTS (SEE THE FOLLOWING LETTERS WITH FURTHER DETAILS ABOUT HER Unprofessional ass. The confirmation fax is attacked to this as well! Also, on 10/18 I called and spoke with Patience Combs and guy from the Fraud Department requesting for a rebuttal form and all documentations that was used during the slack investigation to determine to deny our claim. I was told it would take 5-7 business for a copy of the evidence to come via mail. UNTIL THIS DAY I HAVEN’T RECEIVED NOTHING, WELL OVER 7 BUSINESS DAYS. I was told on this past Saturday by Supervisors Sharon, there’s no evidence! SAY WHAT, BUT MY CLAIM WAS CLOSED BASED ON THEORIES AND OPINIONS. ARE YOU READY FOR A LAWSUIT? I don’t make threats only promises. I didn’t work hard and save my money for you all to take it because your lack ass employees in the Fraud/Investigator Department can’t do their job. ALL NEED TO BE FIRED AND EVALUATED BY A psychologist. You think just because I have more than $20,000 saved up, you I’m going to let you get away with taking money from me and my kids!!! You all have seriously lost your mind. Trust and believe I will sue SunTrust/BBT for everything you are worth. Plus, file all kind of public complaints, utilize social media, and contact every news media!!!!!!!!!!!!!! The following are copies of the rebuttal form I sent on 10/25/19, front and back letter, copies the initial denial letters finally received on 11/4/19 and 11/5/19, 4 police reports. The following letter is what I sent to the Fake Fraud Dummy Department.
Page 2
Date sent: 10/25/19
(correct address) took out for purpose of this public email
Rebuttal Form Received 10/21/19
RE: Case number: 4628939
Account number ending 5123
To Whom This May Concern:
I Ykesha Rice was never contacted regarding the Identity theft/Fraudulent/Cyber hacking/ transactions that occurred on my joint account 1000211135123. My daughter Yasmine Boston was contacted on 10/4/19 from a unknown representative, not associated with a local SunTrust Bank. After being questioned she cleared stated that she didn’t make any of the transactions in question and recall the last time using and having the card in possession was at KFC. The representative stated he would block the card and send her another one.
I don’t appreciate the dishonesty and not being contacted as the primary account holder. I wasn’t unaware of the fraudulent activity on account until 10/5/19. I called the 1800-447-8994/fraud department on 10/5/19. After verifying my information, the representative didn’t give me details regarding the case due to inaccurate information that was noted during the initial call to my daughter. If there are two people listed on the account that means you need to talk with both parties. You all should have contacted me,the primary account holder first!!!
On 10/7/19, I reached out the branch manager, Regina at the SunTrust Bank located on E. Henry Street in Spartanburg to assist with this matter. She assured me this matter would be taken care. I don’t appreciate being interrogated by her! On 10/18/19, after calling and leaving messages to Regina for a week. She finally returns my call and tells me after being argumentative, loud, and unprofessional that my claim was being denied. Since then I’ve called the fraud department several times requesting a rebuttal form, in which I finally received one on 10/22/19. I’ve also requested on 10/19/10/20/2019 all evidence/reasons for denying my claim.
Page 3
Date sent: 10/25/19
(Primary Account Holder)
Rebuttal Form Received 10/21/19
RE: Case number: 4628939
Account number ending 5123
As the primary account holder/17 years of banking with SunTrust bank I am disgusted with the lack of customer service, improper investigation, argumentative staff, and non-communication. Very soon I will be removing my $20,000 plus funds from all accounts. I will never/ever do business with you all again!!!!!!!!!!!! I will pursue this matter legally if not resolve immediately. You all have no grounds to deny my claim and are breaking the regulations and guidelines established by the Federal Reserve.
I have wasted time, lost sleep, and been stressed out because you all can’t do your job!!!! I don’t’ worked in the fraud department!!!!!!!!! During my investigation on 10/22/1910/23/19 FRAUD REPRESENTATIVE SAID SHE COULD NOT TELL ME A SPECIFIC LOCATIONS OF THE ATMS DEPOSIT THAT TOOK PLACE ON 10/2 &10/3/2019!!!! UNACCEPTABLE!!!!!
All these transactions/ATMS withdrawals/deposits/etc. took place in different cities were we have never been, live, or ever used our card. My daughter has never worked at those fake employers on the Fraudulent Checks!!!!
I am disputing all ATM DEPOSITS, MOBILE FAKE CHECKS DEPOSITS, WITHDRAWALS, ATMS BANK INQUIRIES, PURCHASES, THAT were made during the time frame that put our account in the negative!!!!!
I HAVE ATTACKED 4 POLICE REPORTS!!!! PERTAINING TO ALL TRANSACTIONS!!!! READ!!!! REEVANT TO THE CASE SOMETHING YOU UNWISE SLACKERS FROM THE FRAUD DEPARTMENT SHOULD HAVE DONE!!!!!!!!!!! AGAIN, I’M REQUESTED ALL EVIDENCE THAT’S PERTAIN TO MAKING THE DECISION ON THIS CLAIM. ALONG WITH DOCUMENTS
I just saw this last night with is my account showing and additional charges on 10/22/19!!!!
I am in the process writing a letter to the Chairman President and CEO of Suntrust Bank..
I have endured a terrible exhausting experience with their what they call executive services” department in proving I paid my flood insurance on time with what FEMA designates and now they are and have put on my mortgage escrow an additional $224.00 saying I did not have flood insurance for one month of which I paid $366.00.
Besides the fact that I paid my flood insurance already $366.00 in Florida we will never ever have a flood where I am located> it never rains for at least 6 months of the year and if we did have a flood it would be from a nuclear bomb!!!! and nothing else
It is just criminal and banks want to make as much money as possible even from a 73 year old like me who has NEVER EVER BEEN LATE ONCE IN 10 years on the mortgage and gets a measly $1335 a month Social Security to live on>!!!!!!
This has made me so very much upset I needed to see a Doctor
about High Blood Pressure and heart palpitations.
I am very upset and will continue to state and fight for my rights even a court suit !!!!!!!!
This suppose to be corporate business number is bull because the line is always busy.
We also had trouble with this number. The phone number has been updated to the main holding company for SunTrust
I will be obtaining an attorney for this matter also because of what they have done I have no money to take care of my family and bills.
Your bank is a fraud and I would like everyone to know that they closed my account with all my money in it and I was not notified of it and they are taking their time sending me my minding. Do not do business with this bank it’s a fraudulent type situation. I am moneyless until they decide to send me my money. BS is what this is
They did the same thing to me yesterday. They closed my account without warning and without reason. I have no money and no bank account now. I was supposed to get paid today but now I didn’t because of this. They told me I would receive a letter in the mail with any monies owed to me in 5 to 7 days. Total BULLSH*T. I’m supposed to wait a week for my money and you can just close someone’s bank account without any reason? I am beyond mad and I need to get ready for a hurricane. I have no money to buy supplies or anything else for that matter. I will never bank with these people again and I will tell everyone I know not to bank there.
Did you ever receive your money? My boyfriend just had the same thing pulled on him.
I just wanted you to know what pieces of well you know your company is your company ruined my life and the life of many others. You guys pulled a loan on a business i worked at for 10 years and i absolutely loved the job and the place still sits there unsold so you guys could of just helped out and let my boss to continue to pay yall instead of just letting the place sit there and rot away..so burn in hell suntrust and i hope you guys get it in the end u pieces of sh*t
To whom it may concern: Be it known to all existing clients of SunTrust bank. If you would like to add your complaints here please do. Let SunTrust know about the injustices they place upon clients especially senior citizens. Bring your complaints before the corporate office listed here. SunTrust Banks SunTrust Plaza 303 Peachtree St. NE, Atlanta GA 30308 804-782-5656 Also bring them before the Better Business Bureau. Because of recent events I have no other action of recourse but to seek legal proceedings with an Attorney. They have placed a great deal of emotional stress on my mother who is 90 years old. Because of security protocols my mother is unable to withdrawal her money from a checking account. We have tried in vain several times to accomplish this simple task. Wasted 4 hours of our time trying to do so. Is this the way SunTrust treats their clients with such callous disregard? I suggest all of you speak with a civil attorney and bring a lawsuit against them. My family has had business with this bank for 20 years. My family is well know in FL. This kind of banking business is not to be tolerated. I suggest all of you report this type of behavior to the radio media press and TV stations. Let Justice Prevail.
Abusive and discriminatory behavior from SunTrust Management and employeees.
Yesterday, Mr Alexander Angulo, brank manager SUNTRUST AT bIRd ROAD AND 112 AVE, MIAMI INFORMED ME THAT MY EQUITY CREDIT LINE was cancelled in nov 2017 for the reason of making one late payment in Oct. 2017.Nothing he can do !!!!!
The insurance deptm charged my account approx $ 5,000 for Flood ins (actual cost) aprox $500 per year. in 2017 and now are threatenng to charge another $5,000 on\
a line of credit that has been suspended by the bank and has zero balance
Mrs Georgina Amador, Branch,Manager, promised that the charges were going to be reversed upon supplying my own insurance in dec 2017. Mrs Amador did not follow up and refuse to talk to me in the next few months in spite of the fact of being a SUNTRUST CLIENT FOR 20 YEARS
mr. Angulo, Branch Manager at Bird Road, Miami suggested in jan 2019 to make a paydown of the balance of appropx $2,000 , not to close the account until july 2019 in order to save a penalty for closing the account
Suntrust stament of Jan 31, 2019 showws no money owed
Yesterday I went to see Mr Angulo and he suggested to get FLOOD INSURANCE
A CLOSED ACCOUNT BY sUNTRUST TO AVOID THE THREAT FROM THE INSURANCE DEPARTMENT TO CHARGE ME ANOTHER $5,000.
i HAVE BEEN A CUSTOMER OF sUNTRUST FOR OVER 20 YEARS WITH ALL TYPE OF BUSINESS AND PERSONAL LOANS HANDLED SATISFACTORILY.
mY PERSONAL BALANCE ACCOUNT ON THE SUMMER OF 2017 CARRIED A BALANCE FOR THREE MONTHS OF APPROX $900,000 AND mRS gEORGINA AMADOR REFUSED TO NEGOTIATE A SATISFACTORY RATE OF 1.1% INTEREST
FOR 12 MONTHS
iT HAS BEEN IMPOSSIBLE TO CONTACT ANYONE AT SUNTRUST ABOVE bRANCH mANAGER’S LEVEL
RENE J LEONARD MIAMI 30543118XXXX
I’m very distraught over the treatment my wife and daughter received at the Sun Trust Branch at 8885 Centreville Rd. Manassas VA 20110. My wife and daughter went by that branch yesterday 6/21/2018 to cash a check that was drawn from your bank. They were rudely told that because we don’t have an account at your bank that they could not cash the check that was written by an account hold of your bank. My wife responded that this makes no sense could you please clarify. This was taking place at the drive up window. She was then told that there would be a fee of $7.00 charged to cash the $15.00 check. My wife refused this transaction and treatment and decided to go inside to clear this up with somebody in charge. Mainly to gain clarity. Upon emerging inside the branch my wife ask to speak to the manager and out from the drive up teller window area approaches a woman that rudely states she’s in charge and to follow her to her office. This action alone was very unprofessional, but it gets much worse. My wife asks for clarity on how and why a bank would charge such a fee to simply cash a check that is drawn off of an account at that bank. This makes no sense to either one of us. Your branch manager just continued to state that this is policy and if you don’t like it, well to bad. My wife explained that her family has banked with sun trust for years and in fact she use to have an account with you herself until she married me and we merged our funds into my credit union. Your branch manager then told my wife that this is my wife’s fault, because if she had kept her account with sun trust, she would not have had to pay the fee. She also told my wife if she does not like you policies that she should go to her own bank. My wife is now very frustrated and asks for her boss’s name and phone number. You branch manager refused this information and my wife requested this information again. At this point the branch manager handed my wife a business card and ordered my wife to leave. My wife gets up, very frustrated with the treatment and disrespectful attitude she had received. She started towards the exit, only to be mocked by your branch manager as she told my wife that she had given my wife her business card not her boss’s card as she had requested. My wife turned back towards her and asked her to repeat, which she laughingly did. My wife told your branch manager how unprofessional she is acting and how immature it is to be so deceitful. Your branch manager proceeded back to office during this with my wife following. By now as you can guess, both voices have risen in volume. My wife asks your branch manager, “why would you lie to me like that and supply me with false information and then mock and taunt me”. Your branch manager told my wife, she never asked for her boss’s information. Which is now yet another lie. Your branch manager then told the person at the front desk to call 911. My wife now feeling threatened and totally humiliated, gathers herself and attempts to leave the branch only to be followed by your branch manager with continued inappropriate behavior and continually taunting the situation and escalating the situation. I have the name of the Branch Manager and will gladly give you that piece of information after you respond to this complaint. Failure to respond to this complaint show’s you’re fine with the way your branch manager handled the situation with such poor customer service skills. FYI- my wife is partially disabled and currently mentally imbalanced leaving her deeply depressed due to a tragedy in her family.
Lightstream a divsion of Suntrust is absolutly in my opinion the worst customer service in history……
David Martino
miamivice38kv.com
I recently found charges on my account that I didn’t make. I called the bank as soon as I knew of the charges. There were several Uber charges on my account that weren’t made by me.
The bank representative told me the charges went as far back as May 1st, 2017. I discovered them in mid August 2017. He told me I would need to report and file a claim with the fraud department. He told me I may not be able to get the funds from May and June, but I would be able to receive July and August funds. He then gave m the number for the other department.
The young lady from the fraud department told me the same as the bank representative. I then received a letter citing an amount that was less than what should have been coming back. went into a branch and was then told that I could only get back the money from the first 60 days of the fraud. This was never told to me. Most of the money was charged during July and August, but I’m being told I don’t get any of that money back. We were still in the month of August when I went into the branch.
I think it’s unfair to me the customer to have been given misinformation. I have banked with SunTrust for several years. I’m thinking of closing my account. I feel like I was robbed twice! I think in a case like this, the customer should be given all funds Stolen!!!!!
I filled a claim because $790 came up missing from my account and Suntrust wont do s**t about it but deny it. I have waited over 2 weeks just to be told that I was denied. I just want my money back so I can close this bulls**t account. Subtrust offerd no help, they just place the customers at fault. I haven’t have my account a full 2 months and this bulls**t going on.
HORRIBLE!!!!!! Just f-ing HORRIBLE!
Suntrust closed my account in October 2016, because they said that it was fraud. It have been 7 months under investigation and they just stop investigating it on June26,2017. I have been calling them and calling them. First they said that my money would be released on June 22,2017 then I called back and they said that the money would be receiving the money on June 23 or 24,2017, still no money. I called on June 26,2017 and I was told that the money is in the mail. Today is June 30, and I called back to talk to the Manager and her name is Debbie she said that I would receive a check on July 11. Why does it take so long to get a check when you are on one state away? My total of my money was $4,633.86. Is there anyone doing anything about this fraud that is happening with Suntrust? It is them that is doing the fraud on the bankers.
I don’t understand why coporate has changed their phone number and will not let anyone get a n touch with them. Everyone that has a problem with Suntrust should pull together and do something about them. A friend of mine asked about the interest over the amount of time that they kept his money and they informed him that it was no interest. But if the money was still in their bank it should be interest somewhere. Did they keep the interest for themselves. And I also notice in reading that every account that was closed for a reason or another had $3,000 to $4,800 dollars in it. And the funds have not been returned.
Thanks for letting us know our information was out of date. We have updated the contact numbers
I want to send out an apology. I finally received my money. Going on what people was saying I was mad. But Suntrust did what I they said they would. Thank you very much.
My friend ask me help him write to your bank because his English not too well
First we have one letter from SunTrust bank guarantee we need confirmation with your bank
Bank guarantee department officer who is responsible issue this guarantee because we need confirmation is truth or false pls reply me with email or tel 0088698127XXXXX thanks we will send you all of bank on line account info and le6 of bank guarantee
What Suntrust has put me and my elderly mother through I believe is abusive and borders on criminal. Here is an email I sent yesterday to a branch manager in Augusta GA. I’m seriously thinking of getting an attorney over this.
“Lisa,
Well then the Branch Manager named Holly from Port Charlotte Florida Olean Blvd branch completely mislead my mother and Greg in her office last week as Holly told both of them AND me while I was on speaker phone with Holly and my mother that “the legal department (working through you) was working on “making an exception to my POA so my name could be added as POA on my mom’s account”. SO my mother left Holly’s office last week getting that $5,000 check released that Suntrust refused to pay out to the buyers of my mothers home, in which I attended that Closing in Augusta Ga, at a ATTORNEY’s office with full POA, BUT my mom left without getting me on as a signer which both you and Holly could have handled jointly that day.
I told Holly I wanted to, right then and there while she had me on speaker phone, and Holly having my mom in front of her too, to add me to the account as signer and I would not have to worry about this POA issue any longer as it relates to Suntrust. I told her I would even drive to your office, Lisa, which is only a block from my house and have you verify I am Joanne Consalvo Mulvaney and Holly would of course verify my mom was the account holder as well.
Holly said what Customer Service told me was wrong information (you told me this too; that a three way phone call and two Suntrust Reps from different states working together to make this happen could NOT be done, it was against policy).
So based on this supposed Suntrust Policy,( that your 877 Suntrust Service Rep disagrees with) technically I would have to FLY TO FLORIDA and be physically present with my mother in her Port Charlotte Florida Suntrust branch for me to be put on as a signer in order for ME to continue paying all of her bills etc, which is exactly what my legally binding, drawn up by a Georgia Attorney and fielded in Henry County GA Courts POA gives me the right to do YET Suntrust refuses to accept this POA. This IS INSANE Lisa. .
Today I filed a complaint with Suntrusts Customer Service Supervisor, Phillip Dickson, out of the Cooksville (sp?) TN office regarding how this entire situation has taken place regarding BOTH Suntrust Assistant and Brach Managers stating policy prohibits them from even working together and assisting my mother at the Port Charlotte Fl Suntrust branch and me at the Augusta Suntrust branch in getting my name on the signature card only with the both of you being fully capable with our ID we would present to both of you prove we are who we say we are, mother and daughter, my mom in Florida and me in GA. ….I am in charge of paying my mother’s bills etc and I need this matter addressed without having to FLY to Florida.
Suntrust boasts about how their branches from whatever state they are in work together, collectively, YET I basically am being told I have to FLY to Florida to physically be present at my mom’s Suntrust branch in order to be placed as signer on her account WHEN both you and Holly from the respective Suntrust branches could have worked together with my mom and me to make this happen. What a disgrace and shame on Suntrust.
Joanne Consalvo Mulvaney
Augusta GA
Daugher of and POA for Dorothy Consalvo, Port Charlotte Suntrust account holder.””””””
I deposited a check into my brand new acoiunt in the amount of 4,892.00 but suntrust decided to close my account for reasons im unsure of and noone could ever tell me! But what i was told is that id have to wait a 5 day investigation period then my money would be mailed to me by check! 3 weeks later i still dont have my money! The funds were in my account so why couldnt u withdrawl the money and give it to me? I dont care about the account or my relationship with suntrust i just want my money! So can amyone tell me where my money is?! I feel like i need to file a law suit in order to speak with someone other than the branch manager!
laemasters5 at yahoo.com
WOW!! WELL HUN IM TELLING YOU IF EVERYTHING YOU JUST STATED IS THE ABSOLUTE TRUTH THAN U DEFINITELY HAVE A LAWSUIT HOWEVER TRY TO GET SOMETHING DOXXXXENTED IN YOUR DEFENSE TO PROVE WHAT OR ANY OF YOUR STATEMENTS BECAUSE TRUST ME THEY WILL DENY MOST OR TURN AROUND MOST WHAT YOU SAID….IT WILL BE YOUR FAULT TRUST ME….THATS HOW THEY WILL TRY TO WIN…YOU CAN TRY TO GET SOMETHING IN WRITING,GO UP TO YOUR BANK AND SAY SOMETHING LIKE
LOOK I NEED SOMETHING ANYTHING IN WRITING EXPLAINING WHY AND WHAT HAPPENED PERTAINING TO WHY I CANNOT ACCESS MY MONEY…BECAUSE MY HUSBAND OR FIANCÉ ,WHOEVER IS PISSED AND WHATS ANSWERS AND DOESNT BELIEVE ME…MY POINT IS DONT GIVE THEM HEADS UP THIS HAS ANYTHING. DO WITH A LAWSUIT AS LONG YOU KEEP UNDER WRAPS YOU PROBABLY WILL GET ALOT ON PAPER THAT WOULD BARRY THEM …OR TRY GETTING THEM ON RECORDING STATING THE ABOVE COMPLAINTS….HOPE THIS HELPED AND GOOD LUCK
THIS BANK DESERVES ALL THE KARMA THATS COMING TO THEM…THEY HAVE DONE THE MOST CROOKED IRRISPONSIBLE CHOICES I HAVE EVER SEEN OR HAVE EVER DEALT WITH IN MY LIFE…THANK YOU LORIE M.
I have had an account with them for six months this bank is holding a checks of mine won’t give me the money or the checks back my kids are on vacation I can’t even feed them all my money is on hold with SunTrust I can’t wait to close my account with them they are the most incompetent bank I ever dealt with . The money was already taken out of the people who wrote me the check on Tuesday. They do not care about normal people who work hard for their money .
I have filed a fraud claim with you because my account was emptied while I was incarcerated. I had a personal checking account with you and now I have and overdrawn account. I have filed a police report on this and my claim has been denied for Sun Trust. I don’t understand why this has been denied and would like for someone to look into this and see what I am suppose to do so that my account can be restored. My claim numbers are 3089117 and 3089146, please check into this and let me know through the email at rly3477 at yahoo.com or through the mail at Robert Yates Richmond, Va. 23224. I appreciate your time on this matter and look forward to hearing from you. Thank you.
I was in Las Vegas when I was admitted to the hospital. During that time a few items tried to go through and since I was in the hospital, in Las Vages, where there is no branch, I could not add money. They charged me $144.00 in overdraft fees. When I called to explain the unusual cirXXXXstance, being in a state that does not have a SunTrust I was asking them to as a one time curtiosey take the over draft fees off. They would not. It wasn’t like I just went into overdraft, I was in the hospital and could not do anything.
I have requested that my bank account be closed three times going into a branch and all three times I was lied to! Why can’t my bank account be closed? I no longer desire a relationship with SunTrust in any kind of way! After nine long years I simply can’t put my trust in SunTrust can someone please give me a call ASAP.
you outsourced to the Philippines and now I am having fraud issues multiple times on both my debit and credit card. I am evaluating why I use Suntrust. I came to you because your processing center was in Atlanta. Now that you have put my account overseas, I have a large issue with doing business with this company. We have sold our country to everyone and allowing anyone to come in. You are mitigating the destruction of the United States of America. Globalization does not work. I will search for a local bank that satisfies my needs.
I just don’t understand I had a check written out to a company and a person I know took that check deposited in his account had nothing to do with the company I have a police report with an officer waiting for the information to charge him for stealing and a felony charge and my response from SunTrust fraud department when I’m talking to people out of the country it takes 10 to 14 days other banks that I’ve dealt with before took care of the issue right away I spoke to somebody at the bank and got the information forwarded to the police department right away here no luck you’re speaking to somebody out of country I have one into a local bank spoke to the manager of the bank and she told me there’s nothing they can do that’s the way the fraud department works not acceptable
Can someone please call me from the corporate office that’s in charge of Fraud I would greatly appreciate it my number is 860-944-XXXXX
On 6/28/16, at approximately 11:40am I had a phone conversation with Sandra Gracey-Sibble (954-375-1483, ext. 3) and informed her twice that I never expected to warn her that her unprofessional, indignant attitude in her responses would be justifiable in addressing my concerns as a beneficiary in an account at the 1601 South Federal Highway, Ft. Lauderdale, Florida, 33316 location (Sandra.gracey@suntrust.com). This is not the 1st time I have spoken with her where she comes across in a XXXXey attitude somewhere during the conversation.
She definitely needs a professional training at your Sun Trust headquarters.
I have been a Suntrust customer for about 8 years, today I look forward to beginning the process of never having to use this miserable excuse for a bank again. Today I will be pulling around $700 of the $14,000 I have in my savings account, I have to wait on the rest because Suntrust, doesn’t trust Suntrust and has to make sure that the check issued by Suntrust will clear. Oh I do look forward to telling your staff that I want it in cash, because I don’t trust Suntrust, and I will take my $14000 to a real bank down the road. The I will begin the process of having my $5000 + per month direct deposits changed to my new back, after I have made damn sure to switch over and auto pay accounts I have with your disgusting excuse for a bank. Then you can take your smart a**, demeaning, rude managers, and your can barely speak English “India” Customer Dis-Service staff and collectively shove them all up your a**! I have never delt with a bank that could give less of a s*** about their customers.
I talked toJason at the Indian Lake Branch Bank,,, in Hendersonville Tenn,,,, he is a teller I believe. I closed a lot of my Accounts out. Last yr,,, because of the jerks that work at that Branch,,,,my CD renewed. I cld. An they std it renews 2018. Guess they were mad at me because of the money I drew out in 2015,,,, Suntrust has a rating of ,,, of 1.5. No wonder.!
I just left your bank in Raleigh NC on Raleigh Blvd on the (south side). The manger of the branch a black woman wouldn’t give me a deposit slip. She stated I had to come in the bank an get one. That makes no sense if I go to any other bank I won’t have that issue. So that what I’m going to do. Find a new bank
Suntrust closed my business account because it is a money services business. I tried to open another business account with other banks but non of them agreed simply because it is a money service business (Money Transfer business). The business is legally licensed and registered in the State of Georgia. The banks are treating the business like a drug dealing business, unfortunately.
A check of about $50, 000 is sent to me with my business name on it and i can’t deposit it in my personal account or cash it as the name of the closed business account is written on it. I went to Suntrust for a check to be issued in my name but they refused because that is their policy. Now i asked them how do i get my money, no genuine answer is give. The only answer was let me open an account with another bank and deposit the check there. Also interesting is that Suntrust refused to honor cashing their own check. Now my money is with Suntrust and i have no doubt they are investing my money as i can’t access my money. This is really terrible and a broad day light robbery of a customer.
All i want is my money and no one in Suntrust is ready to help me get my money. This is really unfair and terrible. The money in that check is legally acquired through the business and i am the owner of the business. My identity and business doXXXXents are all up to date. I want my money.
Someone stole my wallet and used my debit cards and wiped me out! I am now in the hospital because suntrust fraud department are a bunch of heartless fools who insist on taking 10 business days. I needed that money to buy my insulin. Their investigation team denied the provisional credit, causing me to almost go into a diabetic coma, my power was shut off, and I now face eviction. I will NEVER use these idiots again!
Re: Loan Application #0233484377; File #15313999
Former Loan #0238538094
This morning I reached out to SunTrust Customer Service to inquire about my escrow account refund of $3,568.41, which I have been expecting since I closed on August 10 2015. I spoke with Ronald Humble who informed me that Elmer Schuster (Loan Processor) requested that the escrow account be “netted” to the final payoff. Can someone explain to me who authorize Elmer Schuster and why he took the freedom to dispose of this money in that manner? As far as I am concerned, neither Elmer Schuster, nor anyone else in SunTrust consulted with us if we were in agreement or not.
At the beginning of this refinance process, I reached out to the Loan Office that handled this loan application, Monica Coward. I inquired about having the balance in the escrow account either rolled over to the new escrow account, or that it be used towards paying part of the closing costs. She answered that neither was possible; that according to the bank’s policy, it would be refunded to us after the closing. It did not happen. What did happen is that we were never told that the escrow account was going to be netted to the final payoff. It makes us wonder if this information was intentionally withheld from us due to the fact that we clearly told Monica Coward that we were not going to sign at closing for less than $40K cash-out. The escrow account was never discussed as part for making this happen.
We feel deceived and totally appalled by the way the people involved handled our application. We patiently waited 90 days for the closing and provided, in a timely manner, all the doXXXXentation that we were asked for. Never once were we told that we would not get the full amount of the cash out we requested; nor that the escrow account would be used to net out the final payoff.
We request an explanation.
Attentively,
Sandra Y. Principe
email: er*****@gmail.com
ph: 305-331-****