Sport Clips was founded in 1993 by Gordon Logan and is based in Georgetown, Texas. The company specializes in haircuts for men and boys.
Sport Clips differs from other barber shops by offering hot towel treatments, shoulder/neck massages, and the usual haircuts and shaves. All locations feature a sports theme such as baseball or football.
The company also offers hair care and hair styling products. The company is also known for its support and sponsorship of two NASCAR racing teams; Denny Hamil in the #11 Toyota car and Carl Edwards in the #19 Toyota racing car.
Sport Clips is listed as #10 on the Entrepreneur list of Top Fastest Growing Franchises in America. The company began franchising locations in 1995. As well as a 20% discount for veterans who wish to open a franchise, Sport Clips has third-party sources which finance certain start-up costs.
Sport Clips maintains a corporate office in Georgetown, Texas.
Sport Clips was founded in 1993 by Gordon Logan and is based in Georgetown, Texas. The company specializes in haircuts for men and boys.
Sport Clips differs from other barber shops by offering hot towel treatments, shoulder/neck massages, and the usual haircuts and shaves. All locations feature a sports theme such as baseball or football.
History
The company also offers hair care and hair styling products. The company is also known for its support and sponsorship of two NASCAR racing teams; Denny Hamil in the #11 Toyota car and Carl Edwards in the #19 Toyota racing car.
Sport Clips is listed as #10 on the Entrepreneur list of Top Fastest Growing Franchises in America. The company began franchising locations in 1995. As well as a 20% discount for veterans who wish to open a franchise, Sport Clips has third-party sources which finance certain start-up costs.
Sport Clips maintains a corporate office in Georgetown, Texas.
Hi my name is Lisa. I am hoping that someone from corporate will read this as I am desperate. I loved the company. I was working in Garwood. I loved the clients, and they loved me. Im good with Children too. I looked forward going to work. But i had only one problem our manager stepped down. And somehow this woman was fired from another store and came down to Garwood. This harassed me for two months. I did everything I could to appease her. But that didn’t work. And even before she was manager she said she was going to get me fired. When i spoke to the owner he said he was keeping her. He said i could stay but i was frightened of her because i feel thats she is mentally unstable. She knows absolutely nothing about management. I was told i could get unemployment but i want to work. Ive many years in this profession. I worked at Great Clips I was an assistant manager there and I worked for Supercuts and I was a shift manager. And I EVER or NEVER belittled or threatened an employee. On the last day I went on a frenzied tirade. We were closing and she started on me again. I said I will not allow you to bully me again. And she ran out into the parking lot screaming for the police. And she got away with all of this. I also spoke to the NJ STATE BOARD of COSMETOLOGY. This at Sports Clips I feel has nothing to do with this. I am hoping to maybe get a call back.
Thank you
I’m having the same issue at a sport clips in Louisiana . Assistant manager has been harassing me for two years since I’ve been here at the company and then he gave my hours over to a new hire and has been literally harassing me and clocking me out and doing all kind of things that a system manager doesn’t have power to do and I want to know who is overseeing management and making sure they treat employees right because this is definitely a EEOC situation.
Had a very bad experience at the lynn haven florida location. Super slow and jockeying folks in 15 minutes after im on deck saying they were on the app. Excuse me if they were on time i would have been in a chair atleast 5 before they walked through the door. I still think it was one of the stylist dads, ill NEVER be back, and ill spread the word on base.
Went to my local store and it smelled like marijuana all throughout the store.
I just had the most deplorable experience at the Algonquin, IL location. I phoned ahead to double-check wait time and that I wanted to bring in my 2.5 year old son for a trim (he has had a haircut here before and a very positive experience)- lady answers and prompts me to ‘check-in on the app; which I did. My son and I walk in about 45 minutes after checking-in online to see our name on the wait-list: 59~ minute wait. Ok, annoying but no problem. My son and I proceed to wait our turn- there are 2 stylists working at the time and both saw us waiting. As soon as we are “on-deck” the stylist walks over to the register, doesn’t make eye contact and says ‘ready?’ Very rudely. We start walking over to her booth and before my 2.5 year old son is even in the chair she states that she will refuse to cut his hair if he begins to cry. I replied that he has been here before and although he initially may get a little upset, he will be ok. She proceeded to tell me that she does not want to traumatize him and says we should go to the children’s hair cut salon (Cookie Cutters). Mind you, my son has not even sat down yet. I proceed to put my son in the chair and of course he begins to cry as she is reluctant to cut his hair. She’s just standing there looking at me. She obviously did not want to help us and had decided not cut his hair even though we had been sitting in the waiting area for over an hour. The first time my son got his hair cut here, we had a very friendly stylist who understood that kids cry sometimes when they get their hair cut- he was happy and smiling by the end. This woman was extremely rude and my son and I ended up leaving with no hair cut after waiting an entire hour. She absolutely could have approached me earlier and explained this so I could have left and went somewhere else. Now I must wait a week before I have time as I have another baby at home. As I’m walking out I said I really wish I didn’t have to sit an hour waiting with my toddler only to be turned away. She relied ‘bye’. I don’t know how you can be so heartless to turn away a little 2.5 year old boy. Not to mention the sheer embarrassment in front of other customers. I am shocked that you allow this type of behavior and this type of person representing your brand. We will absolutely not be patronizing this chain ever again and nor will anyone I am close with.
This message is for CEO: Gordan B Logan
COO: Dan Miller
Ive worked for Sport Clips for 3 years and it was the worst experience of my life. Beginning of covid all our staff had either been exposed or had covid leaving it to me and one other girl, we worked 9 am to 8 pm for two weeks straight just me and her no days off no breaks no nothing. I was also working while I was pregnant due to my pregnancy being high risk my doctor had requested I get off my feet after 6 hours. I was still forced to work more than 6 hours for the next couple of weeks. My next appointment I was told I couldn’t work more than 4 hours and here it goes again I had still worked more than 4 hours. Ever since covid we have been struggling to get any sort of staffing in the store and there were MULTIPLE times where I had to work alone. During my pregnancy a tv had gone out I was told I needed to hang it up because they wouldn’t send someone out to install the tv when I was 8 months pregnant. I was also threatened and I was told because I am a manger I needed to learn how to deal with it, I didn’t feel safe to dissolve the situation because I was also pregnant at the time and felt as my safety should come first. At one point I had to install our new computer system that took time from the time we close almost to midnight still wasn’t finished so I had to go there the next day at 6 am to finish it, the system did not get finished until 11 am that day. Had I known I was a technician I would gotten a job doing that instead of hair. One of the girls there was shorted her paycheck by 700 dollars the owner had gotten an attitude with me that her money was short. I quit because I had to drive over an hour away to help out another store since my store didn’t have the staff to keep the doors open that week it was only open one day of the week. Since they moved all the managers to salary I had asked how will my pay work since I had worked at a different store for 2 days. I was told I would get the pay from my store so essentially I was putting more money in other managers pockets and mine would’ve stayed the same because the tips I had made would’ve gone to gas since the pricing of gas had gone up. I was also told I needed to work 70 hours otherwise I wouldn’t get manager pay I would receive a stylist pay even though I was doing management work so I would be getting underpaid. Working here has not made me feel comfortable at all in fact I never felt safe working there because I felt like I always had a target on my back, I never felt like I had a secure job. Our owners had told us that men come in to look at girls wearing tight clothing and see our hair and our makeup done as if we were the hooters of haircuts. The amount of sexual harassment from men that I have received is unbelievable I have received comments from all ages of men but we weren’t allowed to turn them away even if they made us uncomfortable. The franchise I worked for is not morally right, We had our pay raised up under the conditions of that we had to work certain shifts in order to get that raise and I didn’t feel right about that at all I didn’t understand how that’s fair when in all reality there are single moms out there, there are people who have commitments for the weekends such as their religion or some had to leave due to picking up their child from daycare its almost a punishment to have those commitments I felt like it was being held over our heads and it didn’t feel right to me whatsoever. I would NEVER work for Sport Clips again everything they stand for is untrue. My paycheck is never right and don’t even bother trying to talk to someone about because you won’t get a response whatsoever. They do not care about us because if they cared about us they wouldn’t work us like a dog. The way they speak to you is awful like you’re a nuisance to them. Working for this company has truly made me NEVER want to cut hair again, the passion I had for it is all gone. Its sad when you’ve put so much of your time and effort into a company that would replace you in a millisecond.
My comments will surely run out of character space with the list I have! So I’ll be mailing a more in depth formal complaint to Bill Gordon
Logan Gordon
Dan Miller
However where to begin!!! I started 4 years ago with a Franchise out of Florida, From the start I knew that they didn’t really uphold what they said they believed in however I just kind of looked the other way because I really enjoyed my job are usually worked the 2 -8 shift with no break ever offered or when I would ask for one I would get treated very very badly 2-8 is not a very long shift, however in the state of Florida you are entitled to at least 15 minutes! Some days I would work extra hours because of callouts I was always the one that came in early or stayed late so there were several days that I worked 8 to 10 hours with no break when I would ask I would once again get treated very badly. At that time we had plenty of stylist so there was no reason this cannot happen however throughout the last four years I’ve maintained every position in the company from stylist to assistant stylist to manager to area manager of nine locations I was straight out of cosmetology school when I started with sport clips so I was grateful for the advancement and the ability to move up so quickly however I realized it was because I was the only original employee left standing after 4 years!!! Everyone I started with I had already left they quit they were not fired they quit Sam gave notice most did not they just walked out so slowly the store went down down and down even more I was the manager for a short period of time in 2020 when they offered me the area manager position I assumed the previous area manager would be training me but that did not happen in this time from 2018 to 2020 I never met the owners or spoke to them on the phone at all so when they came to offer me the position that was my first meeting with them. Then the two that I met with which is a father and a daughter the daughter went on maternity leave immediately and the dad handed everything to another person that I would be dealing with only by text messaging never ever by phone to deal with any type of problem for nine locations. Needless to say I ran myself in the ground very fast ended up getting Covid and going into the hospital once out of the hospital and when I was ready to come back they asked me what I was willing to come back as I told them I had hoped to still be in the position that I was previously and they told me that was not possible because the position had not been held for me I was gone for 30 days total so I went back as a stylist not as a manager actually I went back as an assistant manager to a manager that I hired previously when I was an area manager she was now a store manager and I went to work of under her I had the agreement with the store owners that I would make $14 an hour because I had been there longer instead of $12 an hour. She then quickly became the area manager I encouraged her I even planned a going away party for her because I’m just that type of person I don’t hate on anybody really and I was happy for her she raises her kids alone her husband is unemployed so I felt like if this was a good position for her then that was great and I was happy just being there and cutting hair but for some reason she was not happy with me being there and cutting hair so they started creating a very hostile work environment the store had two full-time employees myself and one other girl, and one weekend employee. Yet they wanted us to keep the store open from 9 to 6 every day and on Sunday from 11 to 6 we were encouraged to work alone and when we would not work alone we got treated very badly they ended up reducing my pay back down to $12 an hour because they had promised everybody a three dollar increase and they said I did not qualify for that because. I was not full-time for flex yet I had already made $14 an hour I was not making $12 an hour they reduced out without telling me however saying I didn’t qualify for the rays I’m not really sure why because I was definitely full flex and all the time! I had written him a letter previously in the months prior to this saying that I would not be available until 8 PM if they increase the hours and I would not be available every weekend or every Sunday but that I would be available every Saturday so previously I had put a couple of restrictions however none of that mattered at the time because it was only me and one other employee so needless to say I kept working whatever they needed me to work we were allowed to finally close the store to have days off because there was only two of us and I guess the breaking point for me finally was when they cut my pay without telling me the area manager would call me every Monday and asked me if I was ready to quit my job she would talk to everybody about me behind my back and then talk to me about everybody behind their back the owner done that as well when I was the area manager he would talk very poorly of employees or managers!!’ Stating how lazy they were how they didn’t want to make money how he couldn’t understand why people did not want to come to work and it was because there were two and three employees in almost every store and the employees that were still hanging in there were exhausted completely exhausted so they would close the store early or they would have to leave but it physically drained everybody to the core!!!
There was an incident where I was accused of manipulating hours to make it look like I had hit commission when if you would’ve looked at my production the hours that were put in there is absolutely no need to have happened yet they still accused me of doing it!! Because I still had manager access because we both had to have it in order to run the store therefore leaving me open to have access to time cards which I never thought was a problem because I have been with them so long and had so much access to everything else nothing else had ever came up weird but now all of a sudden it looks like I’m stealing hours but instead of asking me or questioning me they just took the money and tried not to say anything when I realized that my check was wrong is when they accuse me of stealing the hours the list goes on and on like I said I will be doing a much more formal complaint I have since went to work for a new Sport clips under new owners and I am very pleased with the way they run their establishment it is 150% different so I would definitely say your bad eggs should probably be thrown out because after reading these reviews it seems like it’s certain franchises that are just not cut out to be franchises don’t know how to treat people like humans and they’re running your name in the ground at the end of the day it is your name!
My letter will be sent out today from Florida!
I’ve been working for Sport Clips for 9 years. I started a new location in October 2021 in Sarasota, Fl and I’ve never seen management and stores held so horrible. The stores the owner owed I worked at 3 of them and no one ever clean anything. No one could say that about me because I did. I mainly worked at the one on Fruitville St in Sarasota, FL. I ended up fired because they said I was racist. We had a women in her 80 that was black but I wasn’t rude to her. She did so many things what sport clips can even do. Would use her phone on the phone. Keep the phone on her station in front of clients with the volume on and would answer it if someone called. I told the owner Andrew several time, finally he was in the store one day, saw it for himself, told her not to do it anymore but she still did. We weren’t aloud to use dusters on the neck and face but she did. I told the owner Andrew. I even showed him a video in which I still have. He still never stopped her from using it. When she checked clients out she wouldn’t clean her station and vacuum first. She would call the next client, make them sit in a empty set next to her and watch her clean her station and vacuum. She would always lock the doors and turn off the open sign early. I mean 15 mins early. She wanted to start learning to do the draw and computer. It was New Years Eve, she already counted the draw, closed it for the night and it was only 20 till closing. I told everyone I wasn’t leaving. If the one women wanted to she can but she had no reason to close the draw yet. She doesn’t rinse the combs and guards after taking them out of the sanitizer. Just pulls them out and puts them on a towel. We’ve told her nonstop to stop doing that and just does what she think is correct. I have a video of that too. Because since she got her 3 Covid shots she feels that it’s ok that the clients in her chair don’t need to wear on. She won’t ask nicely she actually tells them to take it off because they don’t need it since she got her 3 shots. There are how many other people around so if they want to wear them they should be able to wear them. It was Christmas Eve and New Years Ever her and I closed together. I don’t know why but they make new hot towels at night for the next day. I think that’s kinda gross. They smell nothing like tea tree at all. I just call that laziness for morning time. Well we’re not open on Christmas Day and New Years Day. She was making new towels. I was telling her how we didn’t need them but she kept making them. It got into a huge argument until our owner had to get into it. She didn’t understand you can’t keep them in when we weren’t going to even be there for a full day. One of the top things I couldn’t understand what she didn’t understand. We’re supposed to make our hot towel with tea tree moisturizer. She want making it with tea tree conditioner And the tea teee lemon sage conditioner. I have pictures. Our new manager bought the tea tree oil. The stylist was using so much the towels smelled gross. We would wash them and still smelled gross. The clients didn’t even like the smell of the hot towels. The stylist would put so much oil in it that one day I have a client complain about his eye burning. We got a new manager about 5 weeks before I was fired. She changed the whole store to a complete negative. There was even 2 other people gone before me. I can give a lot of negative things about her. You won’t hear a client say negative things about me and my haircut. Everyone loves mine because I know how to blend. I was the one doing reserves for others because they don’t know how to blend. I don’t appreciate called racist when having other race in my family, other race that are my friend and especially how Christian I am I would NEVER be like that. I go to Church every Sunday and I feel I deserve an apology from them.
I am not sure why the have fired all the good ones at the Greenville Texas office today I called to make a appointment with one of the best and the so called manger said she was happy to say she fired her because she didn’t like her that she had to have a certain type in there Well the type this so called manger had brought in these last few months are bad and the ladies have not one bit of professionalism in them
I’m sorry to say the Greenville office letting go of the last good lady may cost them a lot of business there is no one left who could cut a lawn much less a persons hair
This messages forCEO: Gordon B. Logan
CFO: Scott Perry
COO: Dan Miller. I will never return to your franchise ever again. You all are sell out’s to the new world agenda who serve satan. You don’t accept cash at your stores anymore? Shame on you all. There are a lot of people like myself who see this for what it is you’re serving the desire of your puppet masters who own this world controling you and telling you what to do. You all are like your father the devil who has come to lie steel and destroy. You must repent of your sins and accept the lord Jesus as your savior before its to late. The global elitists want to enslave you and all of humanity under their global rule and crown the king they serve. I will not comply and nor should you. Choose this day whom you’re going to serve. For me I will serve the lord. You’ve been warned and I’m praying for your souls for you may not know what you’re doing or maybe you do. You can choose not to decide but you still have made a choice. In the name of the most high Jesus Christ who has the power and the glory forever and ever Amen.
I was treated unfairly. They said walk on in which I called first Gave them my name. All I wanted was a simple senior haircut. Sit down cause they had each had a person. Customer walks in. Girl calls him by name and takes him back and ignores me. Then 2nd person comes in they take him. Just totally ignores me! I got up and left told them I was treated unfairly. Called corporate office yesterday no answer back yet.
I have been with this company for 4 years. You have these so called “values” that are NEVER followed by Team Leaders, Area Managers and Coaches. You work your employees like we are your slaves and “own” us and you take most of our money. How dare you claim to be such an amazing company. If you claim for that to not be your fault, then you need to keep a eye on how your franchises operate things. That is just in normal times. Now that we have had Covid-19 interrupt our lives. YOU STILL WORK US LIKE DOGS! We are open SEVEN DAYS, working EIGHT HOURS and don’t even have SIX STYLIST yet you cant seem to let your greed go and allow us to have a set 2 days off and not work long shifts every time we are in the stores. Do you realize that the more a stylist works, the more tired they get. Therefore our immune systems lower, our bodies start to get sick on their own and we are more susceptible to getting sick or COVID-19. Do you care about me? Answer: NO! Are you treating us the way we want to be treated? Answer: NO? Can we trust you? Answer: No, that is laughable. Contrary to your beliefs, 90% of clients will follow a good stylist once they find one, they wont stay with your “brand”. You make stylist feel as if they NEED you and we don’t. We are the artist, we make your money. We are the ones building relationships with our clients and our team members. I know that you wont fix this. I hope and pray that this franchise blows up in your face. Thank you for teaching me what not to do. I will turn in my notice. I rather be broke than work for this company ever again.
SportClips is a JOKE to work for!!! They do not stand by their ethics and do not treat their employees fair. SportClips has the worst management I have ever seen. Someone needs to look into this. Something has to be done.
I went to your Brooke city bass San Antonio location, signed in was told it would be 2 hrs wait! There were 2 people waiting! Three stylists in duty plus a cashier! About 20 people in the board that had signed in on line! I was there 30 minutes, received text that my stylist was available! I walked up to register was told it would be another hour! Meanwhile people walk in and are taken, this is absolute bs, that people sit at home and walk in and are taken ahead of someone that’s been waiting there one hour! This is an absolutely idiotic policy!!!!! Trying to call corporate office and nobody answers!!!!!
I signed in online and selected “Tiffany” at the North Ambassador Caffery Parkway location in Lafayette, LA. After driving 20 minutes to the location, and being 5 minutes away (total 25 minute drive time), I logged in from my phone, refreshed, and the website confirmed I was still signed in (wanted to confirm just in case. since it had been 20 minutes). Upon my arrival, I walked in and I was off the screen. The employee up front said Tiffany had just walked out for the day (3:55 P.M., they close at 5:00 P.M.). No notification, no phone call, nothing. After driving through all the traffic for 25 minutes, and the unprofessional inconsiderate stylist “Tiffany” not having the courtesy to contact me and advise she was leaving an hour and 5 minutes early (she just removed me and left ), I was too angry to stay and I just said “that’s fine” and walked out. Absolutely unacceptable, unprofessional, inconsiderate, horrible customer service. My family and I will not return to this Sports Clips, and possibly no others. I have had minor issues in the past, and they just keep adding up. This incident was the icing on the cake. Tiffany needs to be spoken to and taught professionalism. I hope she had permission to leave an hour and 5 minutes early today, because the website apparently did not know, as I was allowed to select her within 30 minutes of my arrival time. I would like to note I have had no issues with stylist “Renee”, who I normally go to. I am a regular customer and always leave a tip. Unfortunately for Renee, this will no longer occur, as I will no longer go there.
My 16 year old son went in for a haircut and came out with 6 huge cuts from the clippers on the back of his neck. They tried to cover it with a bandaid, and charged him full price. I had to call and go in to receive a refund, no manager on duty, so I called corporate the following day. Corporate answered the first day, took my information down. I emailed pictures, I called the next day, the next, and again, and they won’t return my emails or phone calls!
I am trying to contact corporate. Took my son for a haircut yesterday. More than hair was cut! I severe gash to his ear! Traumatic experience. I have all info including photos. The company needs to take action and handle this matter properly.
I had a bad experience at the Eden Prairie mn. Location. No one noticed I was there.or let me know I needed to check in my self. When the person who came in after me was put in front of me was serviced and I was told to check myself in and was told I would be at the back of the que. I LEFT. I WAS UNAWARE OF THE CHECK IN PROCEDURE.
I work at Sport Clips for 7 years started off great in the beginning my owner Jack Shattuck only owned 3 stores as he bought more store he became more about the money and less about his employees (my opinion) He micro manages everything his mangers do and now he has his so called “area manger” to do his dirty work. When there is a problem if you ask Jack about it if he doesn’t like the answer he send Whitney to do his dirty work because he isn’t man enough to have a conversation with an employee. I’ve always stood up for him with other employees but now that I’m no longer with the company I’m seeing and hearing all the things that are going on I wish I could up load pictures. He fixes things to the bare minimum we had no air conditioner for 2 years WE bought fans and finally when the customers started to complain he decided to fix it. We had rodents that went on forever mice running across the room while cutting hair is not fun. Don’t let your pay check be wrong and you ask them to correct it oh boy he gets upset about asking FOR YOUR MONEY I would stay away from any of Jack Shattuck’s stores
I made a visit to the Gahanna Ohio location off of Morse rd Stoneridge Plaza on the 21st of September. I was there at 9am when it was supposed to be open. I left at 930 because I had not seen anyone. This was a huge inconvenience as I normally go to this location but will not from now on. Great clips did a great job and were open when I had to run arcross town to get a haircut. Very disappointed as I feel this location in particular is horribly mananged
I love sport clips and what the values stand for. I am a very hard working and patient individual, but my most recent experience working for sport clips at the Champaign IL location IL704 it is clear to me the this particular owner cares about one thing and one thing only and that is making a profit. No matter how unhappy his stylists are; or the fact the manager herself lacks the proper training. Even if she was trained to the extent that is expected of her she will still lack the empathy and emotion of a normal human being. I personally don’t think it is right to demote someone for a training error on the managers part and to threaten to fire someone based on the fact you don’t agree with them. Nor should you ever ignore your employees and create a hostile work environment that radiates anger not only towards other stylists; but the clientele as well. I will be getting away from this manager and owner as soon as possible; unfortunately even if it means I have to give up on this amazing company.
This Saturday past (12-02-17), my step-son and I were out driving; he is practicing for you DL test and we found a Sport Clip location and decided to pay it a visit. We generally go to a very good family owned barber shop that is half the price, but figured we’d give this one a try to avoid the wait and crowd at our normal location. The hair cut was not bad, I’ve had worse, and I have definitely had better (at half the price). The Monday after I received an email asking me to rate the service I received on Saturday. The question was “How likely would I be to recommend this store location to a friend”… I rated it 7 out of 10. There was a box for me to fill out any comments. I stated that I would rate the store higher, if the barber were more experienced.
I received an email from the store owner. This is where the fun begins. The store owner, Terry Klinker (who apparently owns several Sport Clips in the San Diego area) took offense to the fact that I said that his manager was inexperienced. It was an interesting email, that I gladly responded to. He questioned as to how would know the difference between an experienced barber and one without experience. Well, I think, since I’ve been getting hair cuts for nearly 50 years, and I get those haircuts 2-4 times per month, I am a pretty good judge of an experienced barber vs. a novice barber. He went on to explain that his manager, and barber who cut my hair had been a barber for 3 years (WOW!… 3 whole years?… really?). I explained to him that in most industries 3 years experience is nothing and usually only grants a person “basic” skills.
He responded to my email only to attempt to deflect his responsibility in the way that he choses, promotes and defends his employees. This is where I get frustrated. The client or customer is to be treated like a customer, not an employee. If a company puts out a survey, asking for honest opinions of the service they provide.. they then need to be prepared to hear things they may not want to hear. But, this is how a company improves their service. It is clear to me that the survey here is not a tool used to improve their service, rather, it is a tool used by corporate offices to estimate which of their franchises is doing a “great” job, so that they can benefit at the end of the year at their company conferences.
Yes, this company has conferences for their owners, managers and employees…
How about think about your clients first? how about value your clients and the rest speaks for itself…
I will never use sport clips again… this is a shotty business and they have a shotty business model with lackluster leadership.
Dear business owner’s to sports clips and to all of your staff members,
I’ve been going to Sports clips in Eugene Oregon since 2007 even present. Also I am an athlete to Special Olympic. I sure love getting a free hair cut and even getting a message on my head and getting my hair cut Nina did a good job of cutting my hair the location she works at is on Green acres in Eugene Oregon it is even a lot closer to where I live at. Sports clips staff members are like a family to me. to get in touch with me you can call me at 541359XXXXX or you can explain the thing to me on my voice mail if I don’t answer. I was wondering to see if a business owner can make aception on saying ya we can do it at no cost for me not to pay to get a free hair cut and even getting a message each time when my hair grows fast. I receive SSI so I can’t be paying all the time to get a hair cut at sports clips each time. I feel like it cost a lot of money. Go Ducks and Go Nike and Go Disney. I would like to get my free hair cuts and a message plus hair washed for a life time at no cost. You all as a company are like a big family to me. My birthday is April 11th 1988 age 29 years old. Go ESPN. I am a huge fan of sports even to sports clips.
My wife worked at the Davenport, IA location. She was the manager since the day the stores opened. She busted her butt year in and year out to make sure the store ran as smooth as it could. She spent hours and hours at the store on top of her paid time because her employees weren’t reliable. Jackie, who deals with All the employees for the owner(Cary) tells her to hire anyone that applies and eventually they will find a good group. She then shows up to let my wife know that they were firing her because of bad turnover rate?!?!? The stores ran smoothly and were always turning a profit so this makes no sense. the fact that people could no call no show or call in every few days and it effect the managed job is a joke. We have 5 kids between the two of us and without a warning or a heads up they let my wife go. They don’t care for loyalty nor do they care about their employees. Sport clips is a great buisness but Jackie and Cary should stick to Chicago where the actually know what’s going on. They don’t hesitate to stab their employees in the back and if a manager of 4 years can just be gone one day then who is really safe? I have no other way of contacting Cary or Jackie personally or I’d be sure to let them know how I really feel.
My complaint is about an area Manager in Gainesville Florida her name is Kristi Turner. I am a hair stylist with years of experience.When I first met her she did hire me for the new Butler Plaza store in Gainesville, I never ended up working at that location instead. I worked at the store on 13th Street #20 Kimber was my manager at this location. I worked part time Thursdays through Saturdays. I was scheduled to work Friday 09/07/2017 hurricane Irma was on her way to our area and I was told by my family and fema to evacuate the area so I did. I did not have power at my house in Micanopy Florida for 9 days. I was in touch with my Manager Kimber the entire time.She and her family had evacuated as well. I did not come back to central florida until Sunday 09/17/17. I had text Kimber my manager and asked her if i was still on the schedule. Kimber called me immediately and told me that Kristi Turner told her to tell me that she didn’t need a part time person anymore that she was down sizing because of the storm, I was no longer employed. I did apply for unemployment and because Kristy Turner lied and said I quit my job at Sport Clips my unemployment was denied. What kind of people are working for Sport Clips? Why would an area manager lie to a the State of Florida Unemployment Office? I did not quit my job and I really did enjoy working for Kimber at the store in Gainesville Florida #20. Kristi Turner needs to be stopped she is not the kind of person you want representing your company, she is committing perjury. And that is a reflection of your company.
I feel you on. What type of people work here. Well people who dnt care about there employers. We dnt even get a lunch break. We can barely get to go to the bathroom. And where I work some of the girls dnt like cutting black people hair. That’s not far. And I dnt like that bc I am black. I’m sick of not being appreciate it.
I am from Austin, Texas and i am writing about being deceived and cheated repeatedly by sports clips. So this all started a while back with the lady giving my mother a bad haircut. We contacted corporate and they sent us a free haircut coupon in the mail. On our way to use the coupon, I realized the coupon had expired 3 months before it was sent to us. Corporate apologized and their representative promised us some tree oils etc to compensate along with a free haircut. Now i go to the shop to get the free haircut, everything happens fine. At the end, the manager starts to argue with me that the coupon is only meant for the person whose hair the messed up. WHY WOULD THAT PERSON EVER COME TO YOUR STORE AGAIN? Not only that she asked me to pay for the haircut. I spent $24 after being promised a free haircut. Later, after I talked to corporate about this, they promised to refund me without even noting my credit card number or anything. Hence, as expected, i never got my money back. They stole my money, gave my mother a bad haircut and never sent those items they promised after sending their customers expired coupons. Lastly, i want to mention how the manager was arguing that the coupon is only for the person who’s hair they messed up. The coupon said nothing like that and humiliating a customer and arguing is simply not acceptable. My next steps involving TDLR should definitely make things right for the community where such a barber shop exists.
I’m from Harlingen Texas, I applied to sportClips, anxious to here back, I got no response, so I called the local Sport Clips and spoke with the manager, she had me come in, just to let you know, I have over 30 years experience in this industry working in a salon, cutting men woman and children of all ages, I especially liked cutting men’s hair, that is why I am so interested in working for Sport Clips, I decided at this point in my life I just want to cut hair, as a posed to coloring and perming and so forth, I feel that I was a good fit for the job I applied to, (Sport Clips) so I had an interview with the manager, I thought at the time it didn’t feel like a interview, she didn’t really ask me of anything, it seams like I did most of the talking, I told her I was truly interested in working there, I felt I would be a good fit for the job, I told her of my experience in the business, I did mention that I had applied for the job but did not here back from them, she said there computer shutdown, she was sorry, but they had already hired some one, hmmmm, she did ask me if I would be interested in working weekends, I said absolutely, I was really excited about working there, she said she would give me a call, definitely keep me in mind, so that being said, I haven’t here’d anything back, it’s been 3 weeks I believe sense I spoke with that manager, now ! There’s a lot going through my mind sense I had that conversation with the manager, I noticed at the bottom of the application, it stated that sport Clips dose not discriminate against race,age,or disability, and so on that note, I’m a nice looking white lady, and I notice Sport Clips has only woman working there, I live in the “Rio Grand Valley” so it’s mostly Hispanic, don’t get me wrong, I’m not races, but I did notice when I walked in Sport Clips, it was all Hispanic woman, and the manager was Hispanic, I’m feeling upset because I know I would be a great asset for that company, and the fact that she was going to bring me on board for weekends, didn’t happen, and I’m getting notifications on my email that Sport Clips just posted today needing a hairstylist, WTH !!!! so I’m thinking, it’s because I’m white or maybe she’s afraid I might get her manager job, or I’m to old, I know this was long, but I’m varry upset about this, When you know you could make the company look good, and do an awesome job, and you realize you’ve been slapped in the face really sucks!!
My experience with Sports Clips has been in Summerville SC and the North Charleston SC area. Most all hairstylist that work there do NOT know how to cut hair evenly. I have gone there numerous times to give them the benefit of my doubts since there are many hairstylist and some have cut my hair and my sons hair very good but those have been few and far between. Over 5 times now I have been there for cuts and for my sons hair cut and they have cut our hair crooked. Even after we have asked for correction. I will no longer ever be a customer of Sports Clips since they lack experience and customer service. Most of the hairstylist working there are little girls with attitudes barely getting paid so I do understand some of their frustrations. Also I looked on the Sports Clip website to see if you can write reviews and upload photos of bad haircuts but could not find a way to do so. You would think corporate would want to know these things to correct them and further enhance customer service experience but it those not seem so unless I failed to find the proper way to communicate the lack thereof. If there is so please educate customers how to do so effectively on website. I understand there will be customers out there that will never be happy no matter what a business does or some that hold personal issues against humanity but the issues I speak of are simple hair cuts that most other places can accomplish. Two of my experiences at the Summerville SC Sports Clips in Azalea Shopping area were Assistant Managers whom should have experience to cut hair and needless to say they did not. Again if I could upload photos of the crooked haircuts this would speak for itself. Moving on and thank you.
Rude employee at SC store located at Washington & German Church in Indianapolis. Called and asked if my preferred hair stylist was working only to be hung up on. I thought it was a disconnection so I called back and was hung up on again. I seemed deliberate. This isn’t the first time a stylist there has demonstrated unprofessional behavior. I’m going to make an appointment somewhere else.
I am a previous employee of the har Mar sport clips in Roseville, MN. I Am Beyond Disappointed, & Blowen Away How I Was Treated After Leaving The Company..I Did Not Give A Formal 2 Week Notice, Due To Some Unpleasant Situations That Had Arised ,& How It Was Causing To Much Conflict Outside Of Work & My Family.. The Owner Had A Problem W Some PayChecks Being Direct Deposited, & Some not. So She Asked If It Would Be Ok If The Check Were To Arrive Direct Deposited On Monday.. I Had Informed Her, No Cause I Had A Large Automatic Payment Being W Drawen The Next Day.. So The Owner Worte Me A Check, & I Was Told There Was A Stop Payment On The Check To Be Deposited On Monday.. So I Was Told To Reimburse Them For The Amount.. I Stopped By That Sunday To Gather My Tools, & Leave Keys & Check.. I Didn’t Stop Payment On My Check I Wrote Them Cause I Didn’t Have The Funds To.. Now Months After Not Being Employed W The Company My check Was Cashed!! They Already Had The Problem Rectified & My Check Was Not Needed..SO VERY VERY Wrong!! I Will Not Recommend Or Suggest This Company For Services Or Employment..Very Disappointed..Expected More From Adults Whom Run A Business!!
Jen
Cell :612-910-XXXXX
Email:jltraynor1981 at yahoo.com
lunsfomba at twc.com went in with a coupon for SportsClip and told it was ok and that I could use it in the Sourh Pasadena, Ca. store even though Burbank, Ca. info was on it. Went into use the coupon and the manager Veronica stated I could not use it there even though I was told it was ok by Val! Terrible customer service skills!! I will be taking my business elsewhere!!!
Went in a Jacksonville sports clips to get hairstyle day before my wedding. I showed a picture of the style I wanted. I specifically told her I was getting married.a What I received was a shave head. Completely shaved to a number one. This was not what I asked for or showed. Then she tells me it was my fault even though I showed a picture. The day before my wedding what am I supposed to do. Never again will I ever step foot in a Sports Clip in any state or city.
you know I only wanted a hair cut. looks good from the last time but this time you wanted me to enter info on a computer at the cash counter. Let me repeat, “I only wanted a hair cut.”
the employee could not do anything other than stated, …” that is what management wants,”
well again that is not what I wanted to do fill out more info than needed. I asked three (3) time, “can I get a hair cut”. he said, “I fill it out for you”. Missed the point. I walked… no hair cut, no exchange of funds, no tip, no customer any more… Sad but true sunday 21, 2017.
thanks but no thanks. Ron And No I do not want any updates either…
hello,
My name is Adela Casey.
I am currently an employee with Sport Clips stone oak location previous to this location i was employed with Sport Clips TX305 Selma location. I left that location due to the unfit treatment i was receiving from our manager Monique Lomas. Up until today i was unaware the treatment i received was illegal. The treatment i received along with numerous amount of other women include: being forced to clock out on the times i was scheduled between the dates of 11/10/2014-10/01/2015, Getting called off hour after hour until business picked up, i was being sent home numerous of hours early for example i was scheduled 9-5 if business was slow i would be sent home as early as 1pm, being sent to the bank for deposits off the clock for approximately 2 hours at a time. Willingly i showed my manager i was ready for a management position by offering to work more hours which in turn she took advantage of, she would ask that i come in on my days off to close the shop off the clock in order to send others home, i complained to her about this in the form of a text message and other stylist were aware of the situation asking me why i was there and not allowed to clock in. We were treated like robots threatened to hit commission or lose our job. I finally was tired of the treatment working like a robot with no pay i put in my two weeks in October of 2015. Due to this treatment i have filed a complaint with the workforce about this illegal activity, i will no longer keep quiet about this and will go full force to stop this illegal treatment to other stylists. I demand to be compensated for the time i was not allowed to work my full schedule and forced to stay off the clock at the shop or home until business picked up and i have witnesses willing to come forward for this unfair treatment. In no way shape or form does this change my view on Sport Clips as a company. i have been with this company for 5 years and love the activities and the over all aspect of the business as well as my new manager and team leaders Yolanda Perez and Christina James.
Thank you for your time.
Respectfully,
Adela Casey.
contact information: (210) 643-XXXXX
I work for a location off kipling and morrison in lakewood co and have had nothing but issues with the assistant manager at this store. I had car issues out of my control and was told that I need to keep up maintenance on my car and when j hot to work that same day after walking to get there walked in to the assistant manager talking badly about me to the clients that were on the floor, when she was confronted she said that she didn’t feel badly about how she approached the situation and that the only reason she was apologizing is because it “hurt my feelings”. I also had a request off that was put in months in advance for my daughter’s first birthday and when the schedule was made my request was not granted and she said that my request never existed and she had no record of it. I switched shifts with another employee in order to be able to spend some of my daughter’s birthday with her and she said the shift was not completely covered and made it an issue that was talked about and handled incorrectly again. Her being the assistant manager this behavior is completely unprofessional and incorrect and something needs to be done. I have never dealt with anything like this before and it is completely ridiculous!!
The sports clips in Riverton Utah off of 104th south and bangader decided to let my mother in law go on her vacation while she was using her PTO they claimed she wasn’t sports clips material. Even though she got the highest rated reviews and won multiple of their competitions. The reason why I’m rantin and pissed off is because they didn’t pay her the PTO time she was using! This stores management is pathetic and is giving a bad name to sports clips
My daughters boyfriend went to sports clip here in Gadsden, Alabama and the girl that cut his hair did not do a good job at all and charged him $21. Once I saw the pictures of his hair I went to pick him up and took him elsewhere to get his hair fixed. I then the next day went to sports clip to get a refund and show them the mistake they did….the manager got upset and told me that they don’t do refunds and that she wasn’t sure if he indeed had gotten his hair cut there mind u the girl that had cut his hair had already admitted to doing so……….I’m very disappointed in the way the manager handled this situation…..I asked her for the phone number of the owner and she asked me to leave……I WILL NOT EVER RECOMMEND ANYONE TO GO THERE unless some changes are made……all we wanted was a refund
It’s pretty bad when you get your haircut and then have to get someone to even it up and shave. 20$ plus tip when I can go right down the road and get neck massage hot towel And razor neck shave for 14$ I won’t be a repeat customer that’s for sure.
I recently applied to work for Sport Clips and was told that Sport Clips only hire women, I thought Thru all the positive prromotional ads that Sport Clips was an equal opportunity employer that hired, all races, creeds, and genders I was greatly disappointed!
At one point I gave up on Sports Clips because of the turnaround I could never get the same person twice the other day I wanted to give it one more chance to see if I could get a good haircut I met a girl named Sara who Not only was the most professional I’ve ever seen there super meticulous and she gave me a great haircut I will not only recommend Sports Clips in Orange Texas Sarah specifically but I will definitely be a repeat customer as long as she is there thank you for hiring a professional like Sarah
Service was fine but the wait was awful. Took 1 hour 45 minutes to get in and get a haircut. Hour and a half wait. 4 people did 9 haircuts total in the 90 minutes I waited. Won’t be returning, prefer the 15 to 30 minute in and out hair cut. Not sure if they are supposed to average 40 minutes per person, but too much for me.
We normally take my son to the Sport Clips in North McAllen but due to recent move we took him to the one at Palms Crossing which we will NEVER do again!! The worst experience for my son and us as parents. Our 3 year old is autistic and the sound of clippers along with them touching his head is an overwhelming experience for him his stylist at the North McAllen location has always cut his hair finger length with scissors only. Well due to my son’s crying the stylist at Palms Crossing with initials of M.T. refused to attempt to finish his hair with scissors and said she would only do it with the clippers knowing what this would do to my son I agreed because his hair was a disaster and he will be having his 4th birthday party on March 11th and I didn’t want his pictures to look horrible. We paid for that and took him to sport clips in North McAllen his stylist took him in and fixed the mess that was made on my son’s head. Therefore we paid for a haircut and a half for my son and another haircut for my husband if it wouldn’t have been for Lori we would be saying GOODBYE Sport Clips but now we will have to make a longer drive to see her.
Went to sport clips in bridgeville,pa on 3/2/17. Was told 20 minutes I waited 30 and someone walked over and said it’s time. I was waiting for Katie and was told she wasn’t in I would not have waited and would have come back later but your sign said she was in. Needless to say I left and came back later that day for a haircut. Please don’t post false signs. As it is I will not be returning as the treatment i received from “Sam” was offensive and condescending.
I have no gotten 3 haircuts at sport clips the very first time I got a haircut it was fantastic highly recommend too other people. Since then I’ve had two other haircuts the first resulting in me having to go back and have basically my whole head redone do two lines not being straight many other problems I was offered a free haircut and a free touch up so I went back again for the third time for my free haircut and my hair was jacked up worse this time the hair on my ears wasn’t trimmed my sideburns we’re not the same length as the rest of my hair and there was just a lot of problems I contacted the store through Facebook Messenger and on messenger it says they will reply Within 30 minutes on most instances spent a day-and-a-half I haven’t heard anything my hair is jacked up something needs to be done about this I think you guys need to quit hiring people that are fresh out of school unless they can really do decent work
Greeting my name
Is swan roscoe I have been a hairdresser for 26 yrs for last 10 yrs I have owned my own salon and by grace of god I have very successful last week during my service to a guest I heard about the coustmer services great clips have been providing if you would have heard about this it would have disappointed you greatly the reason of my email is I know you need help in growing you establiment I am very resourceful I can help your business grow you should contact me my email and phone number is swarnroscoe at gmail.com 703463XXXXX. Sincerely Swarn roscoe
I had a horrible experience at the Mobile AL location! I would never recommend them or their staff.
I had a horrible experience at the Mobile AL location! I would never recommend them or their staff. I need a refund.