Sovereign Bank is a bank that operates mostly in the Northeastern United States.
Sovereign Bank offers banking services such as ATMs, retail banking, corporate banking, cash management, wealth management, insurance, and mortgages.
Sovereign Bank was founded in 1902 when it was established as a loan association that helped Pennsylvania textile workers to become homeowners.
The bank expanded into New England in 2000 and New York in 2006.
In 2005, Sovereign and Banco Santander of Spain formed a strategic partnership, and Sovereign joined the Santander Group in 2009.
Today Sovereign Bank is a wholly-owned subsidiary of the Santander Group and is no longer publicly traded.
I am at branch 695. The customer service is horrible. JIllian is inappropriately rude to me and I do believe it is racially motivated. I called to report inaccurate charges posted to my account on 3/25 @ 730 pm and the customer service person told me to call the company and never put in complaint to dispute the charges. I called bank 695 and they told me to come in. Some women posing as the manager said to come in or to transfer funds from my savings. She said I would have to come in to sign paperwork disputing charges. I came in and i said i want to speak to the manager and they said the manager wasnt here. I said i spoke to a women and they said the manager is a man. Jeff said that i have to call fraud charges alert. He dialed the number and was sent to the wrong department. I have been at the branch for 30 minutes with no resolution. I will be filing a chapter 93a and reporting this to the better business bureau and attorney generals office immediaty. I am closing all of my accounts immediately.