Southwest Gas Corporation was founded in 1931 in Barstow, California. The company expanded to Nevada in 1953.
Today Southwest Gas is the largest supplier of natural gas in Arizona and Nevada with 1.93 million customers, as well as some presence in California.
The company acquires its natural gas from 46 suppliers and also owns a transmission pipeline in the Las Vegas area.
Southwest Gas Corporation trades publicly on the New York Stock Exchange under the ticker symbol SWX, is a member of the S&P 600, is a member of the Russell 2000, has 6,232 employees, and had $2.25 billion in revenue in 2014.
Southwest Gas CorporationSouthwest Gas Corporation was founded in 1931 in Barstow, California. The company expanded to Nevada in 1953.
Today Southwest Gas is the largest supplier of natural gas in Arizona and Nevada with 1.93 million customers, as well as some presence in California.
The company acquires its natural gas from 46 suppliers and also owns a transmission pipeline in the Las Vegas area.
History
Southwest Gas Corporation trades publicly on the New York Stock Exchange under the ticker symbol SWX, is a member of the S&P 600, is a member of the Russell 2000, has 6,232 employees, and had $2.25 billion in revenue in 2014.
This message was sent via FB at 1:25pm
it was viewed at 1:57pm. It is now 4:12pm and I have heard nothing. This is the message address 3414 Side Saddle Court, North Las Vegas, NV 89032 Just got off the phone with a rep in regards to my bill. I have lived in this house since October 2006 in July you shut my service off for 10 days and refused to turn it on without full payment, even after the Hospice who is caring for my 91 year old mother with end stage congestive heart failure sent you doXXXXentation. I have been able to get a full time job that will work around my caring for my mom and I start unpaid training on 10/6. I have an email confirming my full time employment with them. I will receive a partial check on 10/20 and advised I could pay the $65 on that day since I will only receive 3 days pay and the bal I can pay on 11/3 when I get my first full check. She declined and said I had to pay the $65 by 10/5 or the service would be shut off. Seriously?? I mean after living here for 11 years you can’t work with me over such a small amount.
I cannot believe for a sum total including current bill of $134 with $111 as the past due that you would actually turn off necessary services to a home that has a doXXXXented 91 year old terminally ill women with the cool weather around the corner. Not to mention tying my hands on trying to provide meals.
I guess this is a monopoly at it’s worst.
Called to have Bill explained to me. And to ask about a previous bill. The representative I spoke to wouldn’t listen to what I had to say about what I seen on the bill. The rep continued to be rude and I asked for a supervisor and the rep laughed. And put me back in the cue. The manager “Mary” i spoke to kept interrupting me and talking over me. I just want my Bill explained to me and for someone to do their job.
I spoke to suoervisor mary today as well. She was absolutely awful. So rude to me. Even telling me something was common sense. Absolutely disgusting.
For John P. Hester CEO, Roy R. Centralla, CFO, and Robert L, Bouchner COO,
Dear Gentlemen,
My wife and I just moved to Mesa, Arizona from Rocklin California,
My wife made arrangements with customer service to have the gas turned on, on Friday the 27th, we were promised and assured that the gas would be turned on on that date and that we would not have to be here for them to turn it on, which was great news to us, as we were not going to be here until today Saturday the 28th.
As I said, your people promised and assured us that this would be taken care of with out of being here.
The service representative also told my wife that she should also register online as well, instead of taking all of our information, this was rather odd as your representative did not take the information over the phone.
So my wife registered online with no problem.
We were relieved that this was something we didn’t have to worry about as this was a big move for us with a lot to take care of besides the move it’s self.
Our problem is, that when we arrived at our new home, there was a notice that, ( No one home )
( No access to all gas systems )
5/27/16 3:28pm
We called the toll free number on the notice, and got a service representative, we explained our situation, and that we needed someone to come to our new home and to please turn on our gas, as we need hot water to shower, wash clothes, and wash dishes…..
The representative told us there was no way they could send anyone out to turn on our gas, until next week, we again explained our situation, and what we were told when we signed up for your service, we were promised gas service before we got here and it wouldn’t be a problem.
The representative started to argue with my wife, and I stepped in as I will not have my wife treated that way.
I asked to speak to her supervisor, she put us on hold for a few minutes, then a Mrs. Francis Turner, Lead CS Representative answered the line,
She asked what she could do for me, and I told her the same thing that we told the last Representative, and rexplained the urgency of our need, and the promise of having our gas turned on asap.
She was rather short with me, when she said NO TECHS ARE AVAILABLE TO TURN ON THE GAS, the only techs that they used on the weekends were emergency techs, for emergency calls.
I became fairly short myself, as well as extremely upset, I explained again, and demanded that someone, I didn’t care who, has to come out and turn on our gas, this would take a total of 5 minutes.
She absolutely denied our request flat, I asked if she would atleast send an emergency tech out to just turn our gas in, she said flat out there was no way she would call out an emergency tech to turn on our gas.
This is totally unacceptable !
We were promised service, and that we did not have to be here for service to be done, this was a lie, as well as the promise there would be no trouble to having it ready the day before we arrived.
I can put up with a lot in this world, but being lied too, and having promises and assurances broken isn’t one of them.
As this kind of non action by your employees, we are now going to have to spend out of pocket to stay in a hotel until Tuesday morning, a huge expense we should not have to pay for.
We are holding you and your company responsible for this extra expense, that we have to incur through no fault of our own.
We will be sending you a bill for the money spent out of pocket, ( Hotel, food, gas )
Otherwise we will take this to court, and file a lawsuit against your company.
This is not what we want to do, we just simply want what was promised, and your company fell very short on what was promised.
I expect to be contacted by any of the 3 of you, immediately, as this is urgent and needs to addressed , this is in no way a great start to our new move to this area.
Please do the right thing , and help to resolve this situation immediately.
Your response is anticipated and hopefully positive on this matter.
For now, Thank You,
Sincerely
Dale and Jennifer Koehn
530-919-XXXXX or 530-903-XXXXX
mr.grzz at yahoo.com
jenn_koehn at yahoo.com