Smith’s Food & Drug was founded in 1911 by Lorenzo Smith, who opened a dry goods store in Brigham City, Utah. The company moved into larger quarters across the street, but it wasn’t until Lorenzo’s son, Dee, took over the business after serving in WWII, did the business really begin to expand.
The operates a chain of full-service grocery stores in Tennessee, the Southwest and Northwestern parts of the US. Currently, there are more than 132 locations. The company was acquired first by Fred Meyer, then by Kroger in 1999 for $8 billion. This made Kroger the largest supermarket chain in the US.
Since 2008, Smith’s Food & Drug has been opening Smith’s Marketplace stores, often by purchasing locations that have gone bankrupt and then remodeling the stores with upgraded fixtures.
In October 2023, Smith’s announced the groundbreaking of a new store location in St. George, Utah.
Company headquarters remain in Salt Lake City, Utah.
Smith’s Food & Drug was founded in 1911 by Lorenzo Smith, who opened a dry goods store in Brigham City, Utah. The company moved into larger quarters across the street, but it wasn’t until Lorenzo’s son, Dee, took over the business after serving in WWII, did the business really begin to expand.
History
The operates a chain of full-service grocery stores in Tennessee, the Southwest and Northwestern parts of the US. Currently, there are more than 132 locations. The company was acquired first by Fred Meyer, then by Kroger in 1999 for $8 billion. This made Kroger the largest supermarket chain in the US.
Since 2008, Smith’s Food & Drug has been opening Smith’s Marketplace stores, often by purchasing locations that have gone bankrupt and then remodeling the stores with upgraded fixtures.
In October 2023, Smith’s announced the groundbreaking of a new store location in St. George, Utah.
Company headquarters remain in Salt Lake City, Utah.
Smiths in Santa Fe New Mexico never answers the provided phone number. I have called the main number, pharmacy, the customer service number to no avail. I’ve waited no less that 30 minutes on the phone at one point and when I got to the store, the employee I spoke to, said that the people responsible for answering the phone, never answer as if it’s normal and not something that matters.
I was terminated because of my mental disorders I wish to file a complaint on my store store number 73. If nothing is dealt with I will be forced to seek legal action against the company. I was lied to and cheated out of my job. There have been multiple accounts of sexual harassment at the store from upper management, as well as various other issues. If my problem is not dealt with, I will seek legal action and I will press charges on those who violated those laws.
I don’t know who to ask for help I live in Dayton Nevada #392 this store the deli manager Theresa is terrible they don’t train correctly this has been by the far worst job I e ever have had. I also worked 32 hours at $17.65 a hour out of nowhere drop my hourly to $13.00 a hour and only pay me for 7.5 hours on a week’s check I do have a ticket # INC1952728
Dear Smiths. I want to tell you how disappointed I am In the new system of not giving back my change ( coins) In this day and age (2022) every penny is needed to get by. I resent you taking my change and. I understand that you want to make your ( not having to use coins ) as more efficient for your business. But I feel cheated out of my hard earned money. I lose more money shopping at your store than any other because you take my coins that are owed to me and pocket them ( for your convenience) not right now fair and not very ethical.. very disappointed ????. Bountiful Utah
Good evening I am an employee of Smith’s I’m a courtesy clerk at the at the Smith’s food and drug store in grants New Mexico, store 415 and I am a single mother of two little girls and I have major complaint about our store manager Deidra Rivera. I’m not exactly sure who could help me? But my complaint is I have not been given any hours to work for 2 weeks now all because I put in the computer system that I am not available to work on the weekends so I could be home with my kids and that during the week I can only work till 3:00 in the afternoon so the manager has decided keep me off of the schedule which is not there because I need to pay my bills like every other human being on the planet and something needs to be done about this store manager of 415 in grants New Mexico because it’s getting ridiculous this is not the first time she’s done this to myself or to any other employee, all the employees that she’s done this to they are afraid to put their job at risk to talk about how they are being treated by the store manager Deidra Rivera has gone on from when previous employees worked there. So I asked can you please someone at corporate office please help me out with this because this is why I play union dues so I would appreciate if someone from New Mexico deals with this and helps the employee out I’m just trying to get by like everyone else and I don’t need to be taken advantage of in a workplace that is Union so please send someone from corporate to please investigate Deidra Rivera and put a stop to this harassment of her employees I would appreciate it so so much I’d hope to hear back from a Smith union representative or someone from corporate office because this is getting out of hand. I had went into my store yesterday to buy some chicken and I ran into the front end manager which was Phyllis Hernandez and she asked me well why haven’t you been working I haven’t seen you and I told her because I haven’t been on the schedule for 2 weeks, and she said well what did you do to piss her off. I said I haven’t done nothing to her when she puts me on the schedule I show up on time I get my job done I leave when I’m supposed to I don’t know why I’m not on the schedule, but the front end manager told me I’ll look at your schedule and see why she hasn’t put you on there. So me and the front end manager we’re looking at my schedule and what she had told me is that it’s because I requested to not work the weekends and that I’m only available to work during the week only until 3:00 in the afternoon so that’s why I don’t have no hours and if you ask me I think that is total BS it is not fair when I got hired by Rhonda Chavez she told me they would work with my schedule.
I want to know about my award anniversary number 306? I want to foundation stop coronavirus
I want to know about my reward blender? I want to stop this Coronavirus
another one of these a**f**k companies that sends mail to your address using fake names so they can avoid customer directives of not being solicited.
this company has no f-ing ethics.. just ike f-ing Direct TV ATT Verizon
F**K SMITHS
take your fake name address US Mail solicitations and shove them up your f-ing a** you unethical pieces of sh*t
I have been having the BEST shopping experiences of my four decades on this planet. I switched to Smiths after shopping for someone else at Smiths in Reno Nevada. The world’s best customer service by a young man named Kainnan. Five star service and store.
GET APPLE PAY. I try to be organized but I’m not perfect. I for get my card but I have it on my phone! Today this happened and as I was getting my card from home.. they put away ALL MY GROCERIES and I had to shop for them AGAIN what a waste of time!
I want to talk to the ceo of smith’s food and drug store since I am not getting any luck with your call center or management I will blast this all over Facebook and other media if I don’t hear back thank you 928/219/XXXX cynthia
Holy entitled cow… Imagine thinking that a third-party site, whose only job is to collect and correlate data, is actually part of Smith’s itself. Are people so angry that they literally can’t see what’s in front of them? This website is NOT RUN BY SMITH’S. YOU CAN FIND CORPORATE NUMBERS FOR THOUSANDS OF BUSINESSES ON THIS SITE. WHY? BECAUSE IT’S A THIRD PARTY SITE THAT COLLECTS DATA! NOT RUN BY THE BUSINESSES WHOSE NUMBERS ARE COLLECTED! CALM DOWN FOR HALF A SECOND AND PULL YOUR HEAD FROM OUT OF THE SAND, FCK!
I shop at Smith’s at least once a week. This new thing that they don’t give back coin with money back and instead put it on my Smith card is just wrong. When I first heard this they were saying it was a coin shortage. I don’t like being forced to use debit or credit card and this is how it feels. When I use cash I should be given all my change back not just bills but COIN as well. This is the only store I’ve had this problem even the bank gives me the coin when it is part of cash. I used cash a few days ago and was fine today the cashier told me the coin was put on my smith points card. THIS IS JUST WRONG!
I have been shopping at the Taos SMITH’s for the past few months. After displaying a letter from my pulmonologist to the lady at the front door I continued to shop sans mask with the occasional busy body givin my a comment. Yesterday after filling a shopping cart I went to check out. Just before loading my purchases a rotund female checker attacked me viciously for not wearing a mask adn refused to honor the physicins letter in my possession. I left the store in a huff without completing my purchase. In my opinion her actions were contrary to the actual edict issued by the Governor of NM and also constituted a violation of the ADA – American with Diasabilites Act. I will not shop at a SMITH’s until I get redress for this stupid, short-sighted attack by that employee.
Smiths should really clean house at the Sahara and Maryland location in Las Vegas, NV. 1st I’m often over charged while at this location and have to constantly correct the cashiers when it comes to veggies. For example the other day I bought several types of bell peppers and the cashier was to lazy to look up the code for each ome. As a result I was over charged. 2nd many of the meats and produce on the shelf are bad. Also a few weeks ago I asked for formula. The cashier refused to get me the formula and asked someone else. That person also refused to get me the formula. After arguing with the cashier for several minutes the lady finally says she has to go check on something and do her rounds and then she’ll see if she has time before her break to get me the 10 cans of formula I asked for. Needless to say I bought it elsewhere.
Then my most recent visit. I could not get everything I wanted mainly because the items were spoiled strawberries molded and bad, meat and fish that were discolored and had an odor. I had also asked for help reaching an item at the back of the top shelf. I was told this isnt Home Depot and they dont sell ladders even after explaining I needed help reaching an item. After some searching the guy from produce helped me. But the bad experience was far from over. As the meat and seafood department when I asked for 3lbs of shrimp the employee told me I could go get the frozen 2 lb bags. After some back and forth they finally bagged up the shrimp I asked for. Then I checked out. The cashier left to get potatoes that had a tag. It took forever for her to get back as she walked as slow as she possibly could. Finally when I was done checking out I left. Upon getting to my car I learned the steak and shrimp I purchased were missing. I told the manager Chris I wanted my money back for those items. I was told no. I told him to give me my money or I would call the cops. He then said I received the product. Since we were right next to my vehicle I told him to search my vehicle for the items I didnt receive. By this point I was on the phone with the police and he finally said decided to give me my money back for the items but made sure to call me a thief 3 times while doing the refund.
I would like to say these are isolated situations but they aren’t.
What is happening with Smiths located at 4700 W Ann Rd, North Las Vegas, NV 89031-3463
The other day I was in the store located at Ann and Craig Road in Las Vegas, Nevada. There was only 1 cashier with several people in her line an 13 self service check-outs. Is Smiths laying off employees (Who need their jobs to survive). If this is the case, then perhaps you should lower your prices because we are checking ourselves out. I used to enjoy shopping at Smihs but not so much anymore.
Please bring your employees back. It used to be so nice to get to know the checkers and have personal service.
I’m very unhappy that Smith’s is rapidly eliminating brand choices. I want freedom of choice. Since you are offering mostly Kroger brands, I’m forced to choose to shop at other grocery stores.
I live directly behind Smith’s at 8180 S Las Vegas Blvd for the past 5+ years … I am in there 5 to 6 times a week, sometimes multiple trips … please tell me why they will not accept a special order? … I drink caffeine-free regular Pepsi in the gold case … you use to stock it but dropped that particular product from your Pepsi lineup … I am a senior citizen on social security and can only afford it when it’s on sale … when I visit a sister Phoenix (250 miles from Vegas) I stock up on few as 16 cases to a max of 32 cases … unfortunately, those trips are becoming more difficult for me … please isn’t there some way to accept a special order for a “frequent flyer” at Smith’s … thank you
I have been shopping at the Smith’s store in Dayton, Nevada for 16 years now, and I spend any where from $100 to 200.00 every month. And usually if I have a problem they handle it. And I don’t complain all the time because usually everything is great. But last month in August, I bought a 4 pack of the Blueberry Muffins out of the Bakery, the ones that are packaged in the plastic containers. When I got home and went to eat one I found that the muffin had no blueberries in it, like the normally do. And all 4 muffins was like that, they had no blueberries. So when I was over there shopping today in September I thought I would tell them, and there comment was we don’t bake them here in the store, they come from Utah. The guy just brushed it off and said that he had never heard that happen before, that it was just a fluke and walked away. They did not offer me another package of them, or offer to give my money back, so then I talked to the store manager and he said that they came from Utah and that there was nothing he could do about it. I don’t think it is right, and I felt like they were just trying to get away from and old woman and just give her and off the hand answer, and let her go about her shopping.
I also shop at Smith’s in Dayton, NV. Last night when I was at the store, I slipped and fell on a wet floor at the Smiths Grocery store in Dayton, NV. No wet floor sign was displayed. The lack of compassion, professionalism or customer service attention was unacceptable. I am going to the ER today. There was no manager on duty last night so I called the store this morning and spoke with a manager to express my anger and frustration at the lack of help I received from my fall. No one even offered to help me except for a off duty police officer, who was also in the self check out line. Start training your employees to look for wet floors and clean them up rather then having two female workers talking with one another and not even paying attention to the self check out customers who are falling less then 20 feet away from them! When I asked to speak with the store manager, to complain about the wet floor, I was told there was not one on duty last night. So I called today and was told by the store manager that an “insurance adjuster” who is independent from the Smith’s store, would be contacting me. WHAT? How about taking my complaint, apologize, training your staff on compassion, empathy, customer service or just being human! Right now I am so mad at the lack of care from this store I will go somewhere else! “Manner’s in life are free, They don’t cost a thing, and there is no excuse not to have them” Manner’s will take you places where money can’t go!
I currently work at the smiths in dayton, I need help getting a hold of corporate to make a formal complaint against an assistant manager, and as an employee I am getting the run around! We are being treated like garbage here!!
Use the corporate office phone number in our listing
I used to shop at Smith’s for certain items. My visits over the past few years have decreased significantly as their weekly ads are so boring. One need to buy 5 to get a discounted price when I can go to the competition and get the discounted price for 1 unite. I think your execs have lost their ability to hold our interests……..maybe a result of their greed. The items we purchase comes from Winco, Sprouts, Albertsons, Costco, and a few things from Walmart. The nearest Smith’s is 1.5 miles away so it’s not a distance issue. Many that I have spoken with have lost interest in Smith’s especially after discontinuing credit cards. I find this to be very sad…..there are also some employee issues you should address. I noticed another comment about rude behavior from some of your employees. I had experienced this mainly at the store on Eastern and Horizon Ridge and a few times at the Green Valley store…to the point that I left in the middle of checking out of which I have never done. Have never had an incident at the Valle Verde store. I hope you all wise up and try to create more excitement about shopping at Smiths. The weekly ads are just too boring. Is this a sign of the lack of creativity that your marketing team has?
I h ave been shopping at the rampart store for many years. Mainly seniors use that store. With your new system people with large amounts of groceries are being punished! Three checkers were open at least 5to 6 baskets loaded to the brim were in each line. I have arthritis I can’t stand for very long. I have to get up at dawn to be at the store when it opens half the time so i don’t have to wait at Checkout.
Keep out but than I have to avoid your workers stocking the shells. Who was the a-hole who made these changes! I’m going to Albertsons for now on I hope your business drops off the face of the earth!
I, too, am very disappointed with the new system at the Rampart store. There were only 2 checkers and each had a line of 6 plus people. This is due to the fact that some “birdbrain” at corporate decided to add more self service checkouts and do away with the cashiers. (I am assuming it is more cost effective). As stated by another customer, this store as many seniors and it is difficult to use the self service checkout. Can someone please revisit this lame idea and bring back the cashiers. Thank you
I lost my Smith’s card, and am wondering if I could get a new one?
I shop at the Smith’s on Eastern & Horizon Ridge. I had a bad experience with Hillary who is a cashier about 2 years ago (I have never gone to her since). I have not seen her in weeks which I thought Smith’s had finally wised up and fired her, reason being there were numerous complaints from customers. Today I went into the store and there she was, the only cashier on duty on 11. I refuse to have her check me out so I went to the area where you check yourself out. I had allot of groceries and when I approached that area, Sheila came over and asked if she could help, I explained my concerns and she was very helpful and helped me check out and I appreciated a very nice person. How do you people justify keeping an employee who has had numerous complaints. Your manager John should probably be reevaluated because he himself told me there have been allot of complaints about Hillary. Her behavior is unacceptable and should be handled accordingly.
Smiths Grocery store at 80 Acoma Blvd. is very inconvenient now. Not only have they decided not to be a 24 hours store, they have decided long before they close (at 1 am) it is appropriate to shut down all the registers and let the customer do all of their own checking and bagging. Some people work later than others and don’t feel like using the tiny little carousel self check out system when they have a HUGE amount of groceries to buy. Obviously when you see a customer with a full cart at 11:30 pm a decent person would think to open up a check stand and help that customer, not at this store. They like to watch you suffer through their automatic checkout system….cheap skates! You lack in service now that you want computers to do the work humans should be doing! What a nightmare. I have been going there for 20+ years and I am DONE shopping there!
Have a question, why are the sale items so differently priced. Example Blue Moon in Henderson…ON Eastern $ 12.99 on sale
On Jones or Decatur zip code area 89103. $15.99 on sale.
354 has horrible management!! They are all rude!!dont ever speak to people as if they are humans!! Kelley, David and the no foods manager have attitudes and are completely disrespectful!
Try store 392, 1 assistant manager has sucked the soul right out of everyone. Even the customers don’t wanna come in when she’s in
I have to agree with my neighbors. Conditions at the Smith’s at 850 Rancho have deteriorated tremendously. Parking has ALWAYS been a nightmare. There are never any carts, long lines and frequently products are not on the shelves, poor produce and recently we had bread go moldy only a few days after we purchased it. It’s a mess. I may be changing my local Smith’s where I have shopped for over 20 years. Walmart here I come.
Helen Sax
My address is XX cole younger, Edgewood, nm 87015 tel505281-XXXX We asked the city of edgewood to clean the north parking lot of smiths which has become a city dump. The management Elizabeth, marta, marcos are all very rude making comments like ” have you cleaned up your yard lately.” Bring back martin please he always kept the front heaters on in the starbucks which you own now they do not work, the management simply is rude, and arrogant. The fence belongs to you the dump site is the responsibility of edgewood. the fence is trashed and ugly please clean it up or I will never shop there again Walmart is next door. They keep their place clean. The community will be there the 8th and 9th to help with the clean up it will look very bad on your part if that fence is not repaired. tell your management to do something about their attitude of ingratitude, they are too hateful and ungrateful for words even the employees talk dirty about them.
I was back by the meat dept. and the store with my service dog clearly written on her vest, and he tell’s me they don’t allow service dogs to be wild, when my dog was right by my side walking calmly,he of course had to repeat himself four times, I told him I wasn’t stupid, I only needed to hear it once because I was not stupid, I knew how to listen, unlike John the store director, I called the store and guess what it was John and he denied everything, told me it was his store and he didn’t care to listen to me, claimed he wasn’t rude, which he was very rude, told me he didn’t care if I called corporate, claiming they wouldn’t care, I called corporate talked to a very nice man named Gregg and he took a report and said they would review it and get back to me about the incident. so we’ll see if they care or not.
01/30/2019 I was physically attacked inside Smith’s store with the help of a manager and security guard. A woman hitting me and ramming a cart into me and they kept me in a corner like they were helping her. They never called police, and refused to help me. They told customers if she shots the white B, get down. All like it was a game. I am twice the age of my attacker and I am disabled. I work as a shopper and I spend 1000’s each week at the Smith’s on Tropicana and Jones in Las Vegas. This is the 2nd time this woman attacked me only the 1st was verbal 7 months ago. But their employees attack other employees verbally in front of customers and managers laugh and reward it. I am shocked that a Kroger Store allows such blatant racism to be practiced. It is sick and will be reported to police and the news. I am saddened by this deeply
How can get brands at Smiths that Kroger has ??
Would like to see Allen Green Beans, shredded velvetta cheese and Blue Bell Ice cream along with some other things. Also Kroger offers Senior Day which Smith does not. I live in Park City Utah and Smith employees are never helpful.
I have been shopping at the Smiths on 450 N. Nellis Blvd. in las Vegas, NV for years. I recently started going too the Smiths on Sahara Ave and Nellis Blvd. Why? Because the staff are so much more friendly and helpful. Everyone has a smile for you and a good morning or hello can I help you? The one at 450 N. Nellis are a so unfriendly, no one smiles or wants to help. Very rude, in every department. Now today, all my prescriptions are at the 450 Nellis store. Has been for years. The pharmacist are the friendliest helpful people I know. Jae is wonderful. I will miss her. I went in at 4:37pm and waited in line. I was next. A man walked up next to me and asked if I was in line? I said yes, I am next. Karyn I do believe her name is took he other man first. I said I must be invisible. The man finished and he said he was sorry. I said she must think your cuter than me but then again she always treats me like this. I always have problems with her. Karyn says I have never waited on you before. I have never seen you before. I told her yes you have and you always do things like this to me. She repeats I have never seen you. I told her I have been coming here for years and you always give me problems. She tossed everything down and told her boss Jae to wait on me. Then she said “its because she is black! Yes I said it!” So I said its because I am Hispanic. I told Jae I was sorry but I have to switch stores. I am tired of her treatment. And I will miss her. I paid and looked for the Store Manager. I told him the whole story. He did the like the black part at all! I received a phone call about 90 minutes later. It was Jae the pharmacy manager. She was so sorry that she wanted to call me. And that Karyn wanted to talk to me. I told her NO, I do not want to speak to her I am eating dinner and I do not want to get upset again. My feeling? The store manager made them call. Jae I know was sorry, she is as I said wonderful. But they, the store manager and Jae had to tell Karyn to apologize
sandygoldich@ yahoo.com. I was recently at your store on Maryland Parkway. You guys are having a sale on All detergent but this store has been out of it since the sale started. I was there this morning and saw 6 bottles. So I grabbed them and went to check out gave my coupons to the checker at self check out and she said “No Way am I taking those coupons”!!!! I said I’m in this store everyday. I mean everyday and your Not taking my coupon that I have. I use coupons a lot ( not always in your store ). But that’s ridiculous cuz your Store Coupon is not the same coupon I have. There’s a lot of grocery stores in the area. I can go to !!!! I’m a very loyal customer but I’ll change that real quick if I can’t use coupons.
I routinely shop at Smith’s in Reno, NV, but I have had extreme trouble with following the charges as they are added up during checkout. Your computer set up puts all the discounts at the end of the transaction and one cannot follow if the proper discounts are being given. It is impossible to follow this at the check out and I am forced to go to customer service if there is a mistake. I want to partake in your promotions but it is hardly worth the time and effort to jump through all the hoops in order to get the special prices. It is more time effective to go to Walmart. Please try to streamline your promos and make them user friendly and print the receipts so that the price charged is what is shown rather than all the discounts which cannot be deciphered.
Hello.
I have been trying to buy a table and chairs from Smiths, Los Alamos, NM Stone for Apprx. 2 months. You have advertised this set several times but, have not stocked it.
Called manger at Smith’s talked to local manger, Can’t find the table?
Next email will be to the NM ATTY Gen office.
Delbert Hall 505 206 XXXXX
Good Morning< my name is Linda White the account is under William White with the following account #073 365 734 084 A , I HAVE BEEN TRYING FOR THE LAST 3 MOUNTHS TO GET THIS TAKEN CARE OF . AT CHRISTMAS TIME I PLACED A ORDER WITH YOUR COMPANY AND HAD IT SENT TO MY SISTER IN CALIFORNIA BECAUSE WE LIVE IS PEARCE AIROZNA AND SO I DIDN'T WANT TO HAVE TO TAKE IT WITH US I HAD IT MAILED TO HER(BARBARA ORTIZ) AT XXXX IN CITRUIS HEIGHTS CALIFORNIA I PAY MY BILL EVERY MONTH AND HAD NEVER HAD ANY TROUBLE UNTIL THIS PAST CHRISTMAS YOUR COMPANY IS BILLING BOTH OF US FOR THE SAME ORDER SHE RECEIVED A LETTER SAYING SHE IS TURNED OVER TO A COLLECTIONS . SHE HAS NEVER USED YOUR COMPANY AND DOES NOT HAVE A COMPUTER(ORDER PLACED ON LINE BY MYSELF LINDA WHITE) MY SISTER IS VERY SICK AND DOEN'T NEED THIS HAPPING TO HER YOU HAVE A ACCOUNT OPEN IN HER NAME(BARBARA ORTIZ) ACCOUNT NUMBER 221 473 844 184 A. THEY HAVE TALKED TO THIER LAWYER AND HE WILL BE READY TO FILE SUIT ON YOUR COMPANY,AS WELL AS MINE. PLEASE CAN SOMEONE TAKE CARE OF THIS AS I WILL BE GOING IN THE HOSPITAL FOR HEART SURGEY ON FRIDAY MARCH 23,2018. THANK YOU FOR HELPING ME IN THE MATTER LINDA
davidj@ phonewave.net
Hi. I actually am looking for information – I live in Fallon, Nevada, and there are many rumors floating that you are putting a Smith’s Food and Drug here. Can you tell me if that is actually happening or not? It would make a lot of us very, very happy.
Thank you.
Wendy Matuszak