Silver Dollar City was founded in 1960 in Branson, Missouri. This theme park surrounds an ancient cave, which the Osage Nation introduced to white settlers. The cave never produced marble or gold, but is a natural wonder. The Herschend family purchased the cave and much of the surrounding land. Over the years, the family reconstructed an 1880’s Ozark frontier town.
Today, Silver Dollar City still belongs to Herschend Family Entertainment Group. This amusement park features, in addtion to the cave, 6 roller coasters, 4 water rides, as well as entertainment and the frontier town itself. The park is situated on 62 acres and receives approximately 2 million visitors each year.
Several episodes of “The Beverly Hillbillies” were filmed at the park, as well as being featured on several television shows, such as “As the World Turns” and Good Morning America.
Silver Dollar CitySilver Dollar City was founded in 1960 in Branson, Missouri. This theme park surrounds an ancient cave, which the Osage Nation introduced to white settlers. The cave never produced marble or gold, but is a natural wonder. The Herschend family purchased the cave and much of the surrounding land. Over the years, the family reconstructed an 1880’s Ozark frontier town.
Today, Silver Dollar City still belongs to Herschend Family Entertainment Group. This amusement park features, in addtion to the cave, 6 roller coasters, 4 water rides, as well as entertainment and the frontier town itself. The park is situated on 62 acres and receives approximately 2 million visitors each year.
Several episodes of “The Beverly Hillbillies” were filmed at the park, as well as being featured on several television shows, such as “As the World Turns” and Good Morning America.
Dear,
CEO: Andrew Wexler
CFO: Ryan Connolly
COO: Jane A. Cooper,
Here’s a doozy for you!
I have been coming to SDC since I was 14,
I’m now 58 disabled with a service animal
I take everywhere when visiting Branson or anyplace. He’s excepted everywhere!
Except guess where…that’s right SDC….
He was not welcomed….
On late evening December 24th 2022, I was with my family of 15 persons, all 15 family members had passed &/or guest passes for all members through the gate, everyone went into SDC….EXCEPT ME & My Husband…..
who were turned away because of a service dog….the lady didn’t like the answer nor the explanation for the service animal and didn’t want to discuss further with any member of the group the Sis ration….”you’ll have to leave!!” She demanded….so me & my husband left for the landing to wait out the groups time in SDC.
Later Of course I called & complained to one of your complaints personnel.
hey apologized, was disheartened about the whole situation & offered me 6 complimentary tickets to be used throughout the yr of 2023 on future visits for my husband & I.
The complaints personnel said they wld be waiting for me to pickup at Customer Relations no blackout dates, pick them up, come anytime!!
April 1st 2023….
So upon passing through Branson, Mo I stopped at SDC to collect the complimentary tickets.
***This is the doozy part***
Your staff in Customer Relations (the same lady who denied me & my animal entry) kept insisting your complaints personnel never told me such a thing about complementary tickets for 3 future visits for my husband & I…
so I asked to speak to a manager who never came but whom in turn sent a cleaning lady to handle the matter….so……
a cleaning lady shows up, carrying her cleaning supplies rags dustpan & broom. She didn’t introduce herself, but goes right into what was actually told to me by the complaint personnel, as if she were a fly on his wall at the time….
so the cleaning lady & the dog lady begin a huddled behind the counter together to hash out the “real” facts of the matter, while I stand in the corner being ignored & surly incompetent….
So eventually they present the conclusion…
It begins with me being called out as a liar.
“There’s no way that’s what he said!”
The cleaning lady stating. Who informed me, she on her way to the customer relations
Bldg, had called the complaint personnel while coming up the hill from the hollar, on his day off to confirm he never said anything about complimentary ticket!
The cleaning lady assured me there had to be a misunderstanding….I told “No! Not on my part…I’m telling you what the complaints dept said.”
So now she mad at my response & she kept asking me “Did I say that!” Did I say that!”
& yes she kinda did say the “mistake” was on my part, when she called me a liar.
According to her, it was all in her conversation with that complaint department while striding up the hill….
But! Then she must even go further…..
The cleaning lady, again your manager sent to take care of this problem…..
began an even more strategic babble to contradict my every spoken word throughout the remainder of our conversation, and even went further into more aggressive intermediation her rudeness, obsessive denial & aggression….
I have never been so insulted by a more undertrained staff in customer relations, of any establishment like this ever!! In my life!!!
Customer is always wrong mentality…..
You should be embarrassed having them in your staff…..
furthermore…..at the end point of the encounter…..I could see there was no resolution to be met, & I was NOT going to stand and take a team tagging from these incompetent SDC Staff. My only choice was to turn and walk away from these two women employees, who felt the need to hold firm a level of discrimination in insisting I was lying. Their need together was to demean, an abusive act on your customer.
There will be no resolution or restitution in this matter, it was absolutely appalling behavior. Staff vetting must be nonexistent for these women to feel so extremely comfortable in running off your customers with such belligerent behavior…
& YES…..I’ll be sharing this doozy of a story for years to come….
Good Day,
Sir’s & Madam
Good afternoon. I am interested in speaking to someone in marketing concerning antique bottles that can be sold as a product of Silver Dollar City and Dollywood. I was working with my antique bottles in preparation for me doing presentations to local schools and nursing homes, when it occurred to me that this work for generating funds for your company as well as the park visitors being able to take home a product that they could enjoy as well as learn some history. If I could speak to someone in marketing I would love to share the idea. I await that call or, text or email. Until then, have a great day and God bless.
We decided to splurge and have the buffet at Molly’s. Understand that spending that much for a meal is a big deal as we are retired and raising our 4 and 5 year old grandkids. This was one of the rare occasions that my husband and I had a night to ourselves. I have never been more disappointed in a meal. The potatoes and gravy were barely warm, that green bean casserole was nothing more than green beans with sauce and with the exception of the chicken, the meat was terrible. The pumpkin pie had been cut for so long that it had a dried coating on the outside. The only good thing I can say was that the staff was very courteous and attentive. I am truly disappointed in this meal and expected much better for my money.
From: Patrick M. Connolly
Branson, Missouri 65616
To: Andrew Wexler
CEO of Silver Dollar City
Mr. Wexler,
I am a resident of (Indian Point) Branson, MO. Living very close to Silver Dollar City. In order to go home, I must travel pass the entrance of SDC. Both my wife and I enjoy going to SDC multiple times a year. In fact, we’ve both already purchased the 2019 yearly tickets. The problem is it is almost impossible to go home without a long delay owing to the endless traffic. One day alone I am told there were over 27,000 visitors. How are we expected to arrive home in a timely manner with these conditions? I would most respectfully request that another road or lane exclusively for residents of Indian Point be created. Thank You for your kind attention!
Sincerely,
Patrick M. Connolly
My husband Larry and I got married in the spring of 1974. Just starting out we had no extra money to spend on a honey moon but Larry’s mother, Lillian said time goes by quickly and babies will come as well as struggles and she said she was sending us on a honey moon to Silver Dollar City. We arrived in Branson early in the morning and stopped along the bank to feed the ducks which is now called The Landing. We spent the whole day at Silver Dollar City riding all the rides and enjoyed all the shows. There was even a shoot out on main street! That was 44 years ago, so this anniversary we decided to do it all over again!. What a great time we’ll have.
We’ve been going to Silver Dollar City for many years. I have seen some very nice addditions and some not so nice. The holiday meal has gotten worse then ever. Not only does it cost 18.00 a plate, but seriously, white bread drying on the tables not even covered up, the ham had rainbow colors on some of it, turkey was thin and dry, thank goodness for gravy, and the desserts oh my goodness…store bought as far as from homemade you can get. The pumpkin pie was awful….didn’t even taste like pumpkin pie???? We only ate there because we had a grandbaby who we wanted to get out of the cold weather for awhile. What a waste of money…..please bring back decent food for that price! Jacks use to be open and had good pies….where are those desserts? We won’t eat there again. SDC usually upholds a higher standard but that holiday meal at a Molly’s was not worth it!
I am writing in reference to Daniel at the knife shop. We had visited with him in the spring and bought a knife that had been made by Micheal Phillips -the red, white and blue one. He had also showed us a bowie knife he had made which we didn’t purchase. We visited again yesterday with our son and grandson along. The grandson is interested in knives and wanted to go to the shop. We again visited with Daniel and he told us about the the bowie knives that Michael had made….we made a purchase and are very happy with the purchase and Daniel’s helpfulness. These knives will be in 3 generations of our family, a keepsake. Thanks for a very knowledgeable employee
Today as an employee of King Cash Savers I tried to get my family in at the discounted prices. Cecilia are guest customer service rep could not understand why after driving two hours to get to the park that we were just a little frustrated that she refused to call her bosses until I called mine. From that point on she treated me like a stupid second class citizen. For her information and yours the grocery store was a second job. I do have a masters degree and I handle customer service way better than she did. I would have been accommodating and apologizing while calling corporate to help the guests out. Instead we lost on hour of our time only to find out we could not receive complimentary passes into the park since it was 4:30 pm. I will never come back to this park again and I will let everyone know what type of service I received.
I recently called Silver Dollar City in regards to the marvel cavern not knowing it was part of the park, when I asked the ticket prices for the cavern I then learned it was part of the amusement park and I would need to purchase admission to the park to get into the cavern. That’s ok and completely understandable but the whole reason I called for information on the cavern is because my son suffers from migraines and vertigo, so there for he cannot do amusement ride type things.
Fast forward a couple days…. My husband said hey, why don’t you call and seen if because our situation they could work with us and make a way to where we’d be able to just see the cavern. I called and the rep was not able to help so I nicely asked if maybe I could talk to a manager and maybe she could do something because surely these situations have come up before. She also very nicely and sarcastically, as well as repetitively told me the same thing as if I was incompetent and didn’t get the point. I told her I understood the whole process but I couldn’t justify paying $60 per 4 of us to see the cavern out of the WHOLE amusement park, (I mean great deal if you can do everything) but we cannot. She again, nicely and sarcastically advised me that people pay full admissions all the time and don’t do the amusement park, she said “senior citizens walk and visit the gift shops, so they could do that.) At this point I’m insulted and sad to feel I’m dealing get with someone impersonal and unprofessional, oh don’t let me forget she also told me I could maybe visit another park of there’s that would fit my needs better. I at this point understand and know I am not taking my family taking the cavern, because I just can’t justify it.
I am 100% disheartened by the lack of personal care to people, especially when your job is to deal and help people on a daily basis. I can definitely say I have never ever came in contact with anyone on a professional level that acted as if I couldn’t have been a bigger inconvenience.
Thanks, Rachel Coleman
Dear SDC,
My wife June and I stood in line Thursday Nov 17th to purchase season tickets. Your ticket rep first put in the computer for us to buy 2017 season tickets. When she reversed these out to charge us for 2016 tickets she charged us a second charge. ($180.55 and $27.96)
Arriving at the turnstile we were notified that these season passes were invalid – a supervisor came to us and said she couldn’t count us . We showed her both receipts and the tickets which she also declined. The count was more important. She said we would have to go back down to Guest Services. After standing in this line for 10 minutes and the same 15 people in front of us not moving – June went back to the turnstile supervisor to inquire about help for this one employee. Another rep came a few minutes later and we made it in 15 minutes later. Both reps in this office said that our passes were ok and to go back to the turnstile.
After going back to the turnstile supervisor with this news – she again said our passes were still invalid – we asked that she go back with us to the Guest Services office – or better if I could talk with a Manager – red flag went up – so she marched us back to Guest Services. Once she learned firsthand what we had been saying – she relented – and let us in the park. She said we would have to go back to Guest Services when we left for the day though.
We arrived at noon – we got in the park at 1:10. We were either standing in line or singled out and going through security 3 times for this entire episode.
When we were leaving the park – we went back to guest services for another 20 minutes and a IT type rep was able to clear our season passes.
We don’t understand your business priority of this important count – being pulled out of line – and it appears that we have done something wrong. I know we overpaid for these tickets because we found your advertisement saying they should have been $168 (1 senior & 1 reg) plus tax.
Anyway, I started visiting the park beginning back in the early 1960’s and coming back numerous years with our son – while always living in either Houston or Dallas areas.
Best regards,
June and Gary Browne