Randalls Food Market was founded in 1966 by Robert Onstead, Norman Frewin, and R.C. Barclay. This group of businessmen purchased two older grocery stores that had closed for business. By the end of the 1970’s, the company had 15 locations and almost 10 percent of the Houston, Texas, area grocery market.
The company was acquired by Safeway, Inc., in 1999. All 116 stores retained the Randall name. The company operates as a subsidiary of Safeway. It’s parent company announced that they were revitalizing all Randalls stores with more “lifestyle” features, such as pharmacies, in store bakeries, film processing, eat in or take and bake pizzas and pasta dishes, to go salad bars, and full service bank branches.
While most grocery stores remained closed during hurricane Ike’s devastation in 2008, Randalls was one of the first to reopen. Even though the Galveston location received heavy water damage, the store reopened very quickly and offered basic supplies to residents, such as water and gasoline.
Randalls Food MarketRandalls Food Market was founded in 1966 by Robert Onstead, Norman Frewin, and R.C. Barclay. This group of businessmen purchased two older grocery stores that had closed for business. By the end of the 1970’s, the company had 15 locations and almost 10 percent of the Houston, Texas, area grocery market.
The company was acquired by Safeway, Inc., in 1999. All 116 stores retained the Randall name. The company operates as a subsidiary of Safeway. It’s parent company announced that they were revitalizing all Randalls stores with more “lifestyle” features, such as pharmacies, in store bakeries, film processing, eat in or take and bake pizzas and pasta dishes, to go salad bars, and full service bank branches.
While most grocery stores remained closed during hurricane Ike’s devastation in 2008, Randalls was one of the first to reopen. Even though the Galveston location received heavy water damage, the store reopened very quickly and offered basic supplies to residents, such as water and gasoline.
Why do you keep confrontation al people n customers servicesome aren’t covering the mouth and nose w masks wearing wrong is disrespectful
Please retrain your staff
We were in Galveston store today
Don’t feel like coming back threatening attitude from cashier
Please counsel personnel they represent your store
Take this seriously. A manager and another staff stepped in to prevent further escalation of this incident
The employee had stepped away from register to get water and left the light on
we made the comment we had to wait and the light on
Someone that fragile shouldn’t be on the front line
We seen this attitude with people behind the deli counter
” no smile no greeting no apology
Sometimes ignoring the line of customers
Like customers are interference ”
Thanks Not all staff members are like this
Randall’s Store 2225 Louisiana St 77002:
Store Mgr Josh:
*DEFAMATION/Personal Injury*
Okay on December 5th 2019 around time of 12:20am I called a cab to Randall’s Store. I made it to Randall’s right before closing. The Security officer and two others were standing outside the store upon my arrival.
As I hurried out can with my store bought grocery bags and backpack. Approaching the entrance the security officer only stated to me I didn’t have a lot of time closing in 10mins cause restocking day Wednesday.I was like huh I been here for years off & on and they’ve always closed at 1am. That was the only exchange taken place.
The Defamation: (After gathering all my groceries my cart was filled very high top and bottom. Along with grocery items paid with EBT, I had products that were to be paid with cash which I had both forms of payment in my pockets.)
During the midst of me retrieving the last item which was bread on bread isle; at that same moment items were rolling off the cart onto floor so without any criminal intent I put those items in my shopping bags & backpack that I usually carry along when I’m doing huge grocery shopping…. It was approaching 1am closing so I hurriedly made up front to the checkout line.
AT THAT TIME THE SECURITY GUARD she came behind me and was like I’m going to have to check your backpack & I said why are you accusing me of stealing she said no & I said why do you have to check my backpack & she replied because we’re having ppl leave their bags up front & I stated “why didn’t you inform me of that before I entered the store when you were harassing me about the remaining time I had to shop. I continued not one time did you follow me into the store or mention anything about the “backpack policy” & she said well I’m still going to have to check your bag and I said I don’t care you can check my bag.
*** This is happening while I’m standing at checkout loading my groceries on the conveyor belt and she’s going on and on so once my groceries were almost all loaded the cart had enough room to put the stuff I didn’t have room for like those items in my bag I placed in grocery cart those were the things I was going to pay cash for. Groceries were being paid with EBT Gov’ benefits. (I’m on disability mental & medical reasons)
The security guard then came charging like around the backside of me and snatch the backpack out the cart and carried to a closed checkout line by then she I dispatched the manager informed him about her issue and I said y’all acting like I just walked out here and stole something and I’m a regular for many years off and on. So the Night Mgr went to go review the cameras he came back down and said yes he was stealing putting stuff in his bag. I said WHAT I SAID IM ABOUT TO PAY FOR THOSE THINGS WITH THE ALMOST $300 something dollars that I had in my pocket.
Now I’m still standing in front of cashier and looking in my wallet for my ebt card and I found it & there was about 7 more food items needed to be scanned. So they pulled out the items I had trouble keeping in basket and was mocking me & what I had said which was I’m not stealing I haven’t stole anything and I’m going to pay for all that which I had EVERY INTENT TO DO FROM THE GET GO UPON MY TRIP TO RANDALLS. They said I was lying and that I was stealing and I’m like no I was not stealing because I never had intent to steal and if I was stealing I would have walked directly out store by passing all points of sale and that is stealing something that I haven’t done.
The security guard begin calling police and I got a little hysterical in disbelief that with me standing there repeating over and over y’all are lying and accusing me of something that I haven’t done. So I yelled out an explicit and then said I’m going back home I can’t believe this “sh*t”. I walked off in shock and with tremendous anxiety because I am on probation and I refused to be wrongfully jailed for something that I did not do.
I went to second floor to get out of there my mind wasn’t clear and I jumped from 2nd floor balcony landed on to the front parking near entrance. I wasn’t hurt or anything.
I got up and all I heard was the girl that work in deli department and a black gentleman standing there and the two begin yelling here he is here he is out here.
Both of them ran up behind me. The guy started punching me in back of my head & grabbing me she was pulling or tugging on my clothes and we fell then I got back up trying to get away from those two and the guy ended up knocking me down on ground nearest Milam street along side of road. The guy who I thought was loss prevention, he stomped and kicking on me so hard then I tried to get up and away I screaming for help as he kept attacking me. Then he wrestled me back onto the ground and she sat on my back and he put me in a choke hold with forearm around my neck and I cried out what are you doing I can’t breathe what are y’all doing why are y’all doing this I wasn’t stealing God help me then the Deli dept girl had to told him to stop cause she saw he was doing way too much. He stopped chocking me and he got up and kicked me some more.
They brought me back in the store I could barely walk or breathe I didn’t notice anything broken at that time I guess because of the emotional distress I was going through.
HPD arrived and they put me in handcuffs they search my property and me took all my money and wallet and my phone they took out my pockets and placed them in another shopping cart and then they put me in back of squad car. And I’m telling the officer I wasn’t still and why I put those items in my bag and that I had no I mean no intent to steal anything when I had well over enough means to pay for everything that I brought to the checkout line.
Well my money came up missing and the officer asked if i had got it back somehow I said no you put all my money and debit cards back in my wallet he says it wasn’t in there and I yelled out some explicits, he told me to chill and shut the door. Well the black guy who I thought was loss prevention had stolen my money and was arrested along with me.
I pressed charges for assault as well.
Come to find out the black guy was NOT an employee or affiliated with Randall’s Store he was the boyfriend of the Hispanic girl that worked in Deli Dept.
I have tried many hours to log on,access the specials and click on the coupons I
Am interested in,on $5off. I am tired of trying no luck. When did you change
Your format. Sure could use some help. I didn’t get my $5 off last week because
I wasn’t able to click on the coupon. Cant click on the specials.
I was recently profiled in Randall’s at 2225 Louisiana. I am a senior citizen and carry a shoulderbag and a grocery with me. I went to purchase a sub sandwich and soda. I was unable to read the type of sub it was so I reached in my bag and got out my glasses; found a sub I liked and proceeded to get a soda. I was approached by the security guard and was asked to leave. I asked what had I done? He responded we prefer you don’t do business with us and asked for my items. I don’t know if they had called the police but the police was outside as I walked out. I again asked what had I done and the security guard told the police I was asked to leave. The police responded that they could deny service to anyone and to leave the property. I would like to know my recourse and to whom can I talk to.
Thank you for your consideration.
i wanted to buy a tin bunny from floral at your cypress creek store. girl told me I could buy it for $8.00 dollars tomorrow. I ask her could I buy it now,she said no and no, she could not put it back. When I went at 6am this morning it was gone. No one offered to call other stores or do ANYTHING to help. Tim, the manager was to come in at 8am but as of 8:20 he wasn’t in yet. This store and staff has always been rude and flippen. Close this store. It’s a bad one. Went to Leannder store no bunnies but my husband called around for me and found 3 at the reasearch store but not marked down yet…….HELP TODAY 512-554-XXXXX
I have been shopping at the Exposition @ Lake Austin Blvd Randalls for 24 years now. It is downtown Previous managers were all very responsive in regards to making sure that Passover Kosher Specialty foods were available as well as Rosh Hoshanah Kosher Specialty foods in the fall. THIS YEAR with new manager Patricia, there was NO display. There are more than a few Jewish Families downtown and college students as well.
I requested Passover Kosher Specialty foods last week when I saw they were not there and was told they would get it in. Today (6 days later) I was there and NO Passover Kosher Specialty foods AND Patricia the manager sent me to the Randalls on Exposition in Tarrytown AND told me she didn’t get anything in because THEY got it instead. Instead? That store is 2 miles away. I drove immediately to that store and spoke with the manager their and he told me they had NO Passover Kosher Specialty foods and asked who send me there. When I told him what Patricia said he turned white and apologized for not having anything and couldn’t understand why she send me there. Obviously she lied.
This is appalling. On facebook your stores celebrate St Patricks Day, Easter, Secretaries day and other “incidental holidays” to drive traffic to your stores and then when a major 7 day holiday arrives you ignore it. I know that your stores in Dallas and Ft Worth all cater to the Jewish Communities there.
Are we Orphans here in Austin? Shame on Randalls/Tom Thumb.
Again, I have shopped in your stores for 24 years now. What is the price of acquiring a NEW customer? MUCH more expensive than KEEPING happy customers. Perhaps I should take my business (and that of other families I know downtown) to HEB.
Hello. I hope this complaint finds you in good spirits, because I am certainly not in good spirits! I went shopping at Randalls [Store #3064] [located on 5130 Bellaire, Houston, TX 77401] on Saturday, March 10, 2018 at around 9:21am [or so that is the time stamp on my receipt].
You see, bone-in chicken breast are currently on sale for 99¢/lb…so I purchased about 12 packs. This was a very good deal. So, after my son and I place the chicken on the counter, my son went to assist the cashier in bagging the groceries. As my son was bagging some of the groceries, I gave the cashier [a young white female by the name of “Kamila”] my Randalls’ “Remarkable Card”. After the card was returned to me, I joined my son with the bagging [you know, to assist the cashier]. The cashier then finished with the ringing up of the groceries and then I paid. The cashier bagged up about 3 packages of chicken breasts, and while HALF of every thing I purchased was still on the counter [unbagged]….she began to ring up the next customer, who was [coincidentally] a White woman.
The cashier, literally, nudged my groceries to the side and began to ring up AND bag the next customer’s groceries.
My son and I looked at each with that ‘WTF’-look! I then asked the cashier why she had rung up the next customer’s groceries…when my groceries are still on the counter. She looked at me with that ‘I don’t know look’ and said nothing. I then asked if this is how they usually handle customers by moving to the next customer before the current customer is done. The cashier still said nothing. The customer after me [whose groceries had been bagged by the cashier while my groceries were still on the counter] interjected with her 2-cents of commentary. I then told the cashier that she would not have treated me like this if I was a White man. She then said that she stopped bagging because we [my son and I] were bagging. So I responded that I was only assisting her and even so, why would you move on to the next customer and bag their groceries while my stuff is still right here. Of course, no response.
To make a long story short, the store manager was called and offered a watered-down apology. “All I can do is apologize, what more do you want me to do?”, he said sarcastically. He also told me not to make this into a racial issue. I angrily told him, “Don’t tell not to make this into a racial issue!” I also told him that I did not give a damned about his apology and that the cashier had never apologized. I suggested that he take some type of disciplinary action like write her up, but all he said was that he would “talk to her”. Then after hearing this, the cashier apologized. After ALL this time…she finally apologized. Are you kidding me?! I know if the manager [who works in the store] is not going to do anything, you people at corporate probably will not do anything as well; but, I thought you should know what’s going on in your own stores.
I had a few more words about the situation. You see, I make it a habit to record ALMOST everywhere I go. And I am glad I did this time. I will be looking for a news outlet to air the footage. Heads up……keep watching the news. Amen and Hallelujah to technology. You can verify the cashier’s actions [or lack thereof] by looking at your very own in-store footage. This type of discrimination and racism just can’t be made up…..CLASSIC!
Respectfully yours,
Mr. Discriminated Against 🙁
Went to the randalls on 34th street for the first time yesterday and will NEVER go back! What a bunch of a-holes! From the cashier to the bagger to the customer service department! Wasn’t busy or anything! All I asked was how to obtain a randalls card and they acted as if I just asked for a kidney! I actually left all the items I had in my cart, after she had scanned and bagged everything, and walked out! I’ll give Kroger my business ANY day before I ever step foot in THAT store again!!!
I been shopping at randalls 4540 kingwood Dr for years, I went to get a cake 1/1/18
I bougth a 1/8 cake and a 10 ct cupcake
The cake date was packaged 12/21/17 to sell by 1/31/18 . didn’t pay attn to the date till we cut it, the cake was stale, the icing was Rancid , it was horrible taste.
Go back to the store I notice all the cakes, slices, on the island have long shelf life, like 10 days, or more on everything, including fruit tarts, Boston’s, cream puffs, etc,
I coment to my neighbors they said, that’s why they don’t buy cakes from randalls, since last year, they had the same experience, the icing is always rancid and the cakes stakes, it seems like they are re labeling old cakes, you can see the old label under neat the new label. Im going to HEB , their cakes look fresh there, very disappointed
You can’t complain to the bky mgr, he yells and scream at his employees, in front of costumers, he miss treat his employees so bad, he was at the front randalls before, doing the same, screaming and yelling, just can’t believe the management still have him working there, im wondering if management is worry about lawsuit since he is black
I walked into the Randalls at 4540 Kingwood Dr. today. As I entered the store and headed towards the produce, which is near front entrance and cashiers, I was horrified to see a golden retriever walking around. No leash, no owner. Customers standing around wondering what the heck and employees acting like it was normal and doing nothing. The dog finally walked over to a man at the end cashier and then walked behind to the cashier. She did nothing nor said anything. Just looked at dog and continued to check man out. I was waiting for an employee to tell the man he needed to leash his dog. Houston leash laws and all. But none of the employees said anything. Makes me think he done it before. Is it Randalls policy to let dogs roam the store? If so, as convenient as Randalls is for me to shop, I will be going to HEB from now on. There are leash laws for a reason. The safety of the dog and people around.
The Randalls in Sugar Land has terrible service and ALWAYS over charges. The Just4u is a joke and if you challenge the prices you get surly comments. Cecilia and Oletha rolled their eyes and Oletha was nearly yelling at me unable to grasp that it is not my job to pricecheck the inventory. Everytime I shop here, it is the same. The prices listed in ads and on j4u are only to lure you in, because the register tape never reflects those ad prices. I just left the store so upset because I was treated as if I were trying to pull a scam or something because I expected truth in advertising.
Mary Wilson at your south post oak store in Houston is the rudest and most condescending cashier I have met. She talks down to the customers and is out right mean at times. She needs to be fired or you will lost another customer because of your poor customer service.
My name is James Nicholas. I was in your store the other day on Weslyanan street, in Houston tx. While I was in the store I come across a blue tooth package that had been opened and just put down in one of the isles. I picked it up and was checking the blue tooth to see if it was all there, and was gonna take up to customer service to tell them it had been opened and if anything was missing out of it. When I notice something was missing I just sat it back down and walked away minding my business. As I walked away one of the employee hollered at me asking me if I was going to pay for it. I told him no I wasn’t gonaa pay for it because it had already been open and the ear piece was missing a part. He immediately accused me of trying to steal it. I tried to explain to him I wasn’t stealing it.. I have an expensive blue tooth of my own, so why would I steal something I already have and was better than that. He then insisted that I pay for it or he was calling the cops. I told him again that I wasn’t gonna pay for something I wasn’t tryi g to steal. He finally told me to get out of his store and never come back or he would call the cops on me for stealing. He wasn’t even a manager as far as I could see, he never called for a manager.. I want something done about this because I was humiliated in front of the whole store with being accused of stealing when I wasnt. I noticed it had been opened and was checking to see if it was missing anything and when I noticed it wasn’t all there, I played it on a shelf and walked off.. I saw the employee when I sat it down. I wasn’t worried about nothing or upset till he started accusing me of trying to steal…
I went to woodlands drugstore to get my meds and the pharmasist told me he did not know how to work the new system and may not be able to fill my sleeping meds! He said we close at 9:00 and this was 8:30! He said tomorrow they may be able to fill it! My dr. called it in that because I could not sleep! I got the manager and said he won’t fill it and he lyed to the manager and said he never said it! The other woman ther said he is lying he did say that! My ques. is the new system hardly anybody knows how to work it and I can’t get my meds for2-3 days and I need it the same day because I am bi-polar and need my meds the same day! The other woman was in the same situation as me! The guy was by himself and puts us at a loss for our meds! I have used randells for along time! I told the other lady to use express scripts because you get your meds in volume and on time! I am going to do the same because your system the customer at a disadvantage! You need to train your people and staff them at night with more one person who knows how to work the system! Some of my meds need to filled at randells but I am chanaging to walgreens who staffs and trains their people!!!! It was 1-2-2017 at 8:30! You need to train that guy!