Qdoba Mexican Grill was founded in 1995 by Arthur Miller and Robert Hauser in Denver, Colorado.
The restaurant was originally named Zuma, but was later changed to Z-TECA Mexican Grill, and finally to Qdoba Mexican Grill in 1999.
Qdoba is owned by Jack in the Box, who acquired the restaurant chain ACI Capital in 2003.
In 2012 Qdoba expanded to Canada and there are currently two Canadian locations.
Qdoba originally expanded by franchising but in 2012 purchased 25 of those franchised locations back.
Qdoba serves burritos, tacos, quesadillas, taco salads, tortilla soup, and fresh guacamole. It is considered a higher quality fast-food chain.
Today Qdoba has over 750 locations in the United States.
In early 2018, Qdoba was sold to Apollo Global Management for $305 million.
In September 2020, the company began testing cauliflower rice for those on the Keto diet.
Qdoba maintains a corporate office in San Diego, California.
Qdoba Mexican Grill was founded in 1995 by Arthur Miller and Robert Hauser in Denver, Colorado.
The restaurant was originally named Zuma, but was later changed to Z-TECA Mexican Grill, and finally to Qdoba Mexican Grill in 1999.
History
Qdoba is owned by Jack in the Box, who acquired the restaurant chain ACI Capital in 2003.
In 2012 Qdoba expanded to Canada and there are currently two Canadian locations.
Qdoba originally expanded by franchising but in 2012 purchased 25 of those franchised locations back.
Qdoba serves burritos, tacos, quesadillas, taco salads, tortilla soup, and fresh guacamole. It is considered a higher quality fast-food chain.
Today Qdoba has over 750 locations in the United States.
In early 2018, Qdoba was sold to Apollo Global Management for $305 million.
In September 2020, the company began testing cauliflower rice for those on the Keto diet.
Qdoba maintains a corporate office in San Diego, California.
I’ve worked for Qdoba in catering since 01/2024 and it’s been really stressing
I was told initially that it’s Monday thru Friday, not really any weekend work.
Later on a few months later, I was told I wouldn’t have a job anymore if I didn’t do the catering deliveries for household orders. I expressed my concern about safety as a woman and going into a strangers home, they didn’t care at all and currently I don’t know what’s going on with my job, last time I worked for them was Tuesday of last week and it’s now 06/19/2024
Thier cold and ungrateful, I do my best and deliver the catering on time and provide good customer service.
Microsoft and other businesses will slash the tip to nothing frequently cuz thier ungrateful as well.
I was told when I started “you’ll make good money” ahhh 175$ every two weeks is good???
They have three male coworkers who are willing to do the weekend deliveries but they choose to micromanage me and threaten my job for not being comfortable with it.
Hey I was being harassed and bullied at Qdoba and taking off schedule for no reason they were discriminat me because I am Hispanic and don’t speak proper English
I wish I had a review of the food to write. The food never arrived. The money STILL has not been refunded. Companies should NOT associate with other companies that do not care for or monitor their employees. If the delivery can 100% fail to happen, what other things can happen to your delivery? Is it even safe.
I have been waiting since July for a refund on the two meals I purchased from Qudoba’s Mexican Eats in Bismarck ND. I have called the Bismarck Qudoba’s 6x since July and spoke with a manager every time, with them apologizing and saying they would get it taken care of and yet here I am writing this review and it’s September 15th 2020 and no refund! I am damn sick and tired of having to call in, being put on hold, and NOT ONE MANAGER FOLLOW THROUGH WITH MY REFUND for the two disgusting meals I purchased and had to throw in the garbage!
This place sucks!!!!!!! Ordered 2 salads one with dressing on the side did NOT receive the dressing. Did not receive any forks to eat the order with. Ordered 3 tacos and received NO sauce of any kine to put on the tacos. DO NOT RECOMMEND going to this restaurant!!!!!!!!!!
I went into Qdoba on 10/13/19. I was not happy to see 2 employees not wash there hands before putting gloves on. When I can in I wasn’t sure if anyone was working didn’t see anyone heard some employees didn’t see anyone. Poor service.
I went into the Hutchinson Mn Qdoba. I was Very upset with the service. Did not get a receipt. The service was bad. All the guys standing around. One person handled my order. He did not was his hands before putting gloves. The food I ordered for my money was not worth it. I asked for more pulled pork. The older snapped at me and said it’s a extra charge. My meat protein was small. My bowl use to be full when I would pay for it was very skimpy on everything. I will not return. Please tell your people in the back to turn their music down. Don’t want to listen to head banging music when I eat. I have never had such poor service when going to Qdoba. The employees and manager need to watch their language. Nasty mouth. The manager was talking about a lady he just fired to the employees . That’s a no no.thank you for the crap service and tell your managers he need not to talk about ex employees. What a poor manager. He should not be there. Talking about others what dies he say about customers when they go out the door. Not professional poor management.
I have never been so let down. I went in to eat no one at counter when I walked in no one greated me. All I heard is employees in back. I heard someone said you have a person up front. The person didn’t wash their hands. Just out gloves on. Nasty. I looked at the employee and said not sure if I want to eat here and walked out. How long does it take to wash your hands. Store was nasty pop all over floor by machine. Trash full. No straws. I will not be back.I don’t like to walk into do see anyone in front. I hear bad talk coming out of Back like sh*t she’s a b*tch and F**K. I think the manager need to run the store better. Will not return. I will let my friends not to go there,
It was the Hutchinson Mn store.
I went to lunch I had parked in the back by the bank. It was after 1pm. I got out if my car and smelt pot coming out of a white car. A tall guy got out if the car. I went in to get my food. The first thing I heard when I walked in the store was F**K,. I asked the employee who the tall guy was. The employee said his name is Jo he us the manager. I was thinking how can he be running a business being high. The store was dirty the employees where being loud, there was 4 guys and a lady. I have never seen a place ran like this. The employee who helped me was rude and snappy. I asked where the older lady was. Haven’t seen her in a couple of weeks. The employee said they fired her. Was not right to tell me that. I really liked the older lady she was really nice. Sorry to hear she us no longer there. Maybe for the best. I think you need to do some drug test on all your managers. No a pre test. They can get a fake test at smoke shops to pass. I am in management, Please take care of this problem Every time I go in to eat there are new people. I wonder why. I you have to work with a manager that is HIGH. I wonder how many more if your employees are high at work. If I ever smell pot again at this store (Hutchinson Mn ) I’ll call the police. I will be keeping a eye on this store. Employees don’t need to work with a manager that dies drug. How can he function. It seems like your employees don’t care. When I was eating all they did was goof off, be my store all woypuld be gone,
Bob
I want to bring to your attention that the Qdoba Mexican Grill in Monument, Colorado has been going downhill over the past year. We don’t see a manager present, the restaurant is dirty and sometimes the food is undercooked. The employees were polite and helpful, but at this point we are considering going elsewhere. I am hoping that you folks bring it up to par and are successful as that makes for more selection of restaurants, more jobs for the community, and more taxes coming in to pay the bills for local government bodies and services.
Good luck.
I am now an ex employee of Qdoba. I QUIT 2 weeks ago after being with the company for 8+ years. I am being refused to be given my final check as I am now the 4th person that I know about that James May has refused to pay. This is illegal!
My fiance just bought three steak tacos from the Qdoba in Greenfield, IN and within ONE bite of his first taco he found TWO hairs. I feel this is extremely disgusting and definitely is a deterrent from ever going to another again.
We just ate at the Clayton rd. Location in chesterfield, mo. The place was filthy. Trash bins overflowing, out of fruit punch , 3 forks left and only a few napkins. The worst part was the chicken pieces. It was inedible! Rubbery and tasted horrible! I will never go back to another qdoba! My husband and I left our food! Disgusting! Obviously nobody cared!!!!!!
On 4/3/18 I was at Qdoba located at 30758 Telegraph Bingham Farms, Michigan 48025. My food was being prepared by Tyler who said he was the on Duty Manager. Tyler was very rude and nasty to me and my daughter. His customer service was horrible. When I asked for a number for corporate he refuse to give it to me said he don’t know and when I ask how do I file a complaint he refuse to give me the information just very rude and arrogant. He should not be working there with that type of attitude.
Wanted to send an e-gift card to a friend for finals— no way to do it on web site— customer service is down right stupid and of zero help— guy didn’t even know what an e-gift card was— ohh well chipotle it is!!!!
Your store in Loveland Colorado 233 E 29th needs attention especially the stove. To me it needs to be replace.It so gross and the trash bins sometimes are so full you can’t put anything in it. The food counter is not kept cleaned off.. The cook wears no gloves when he is cooking and some tables aren’t kept clean. The working are very nice and friendly..My wife and I very much enjoy the food..
David
I am am employee that worked for Qdoba since last Thursday. I have some questions and concerns based on the starting pay at Qdoba and the pay periods because my General Manager did not explain. The headquarters are not answering their phones so I need contact information for someone who is qualified to answer my questions.
Hello,
I am writing to tell you about an awful dining experience at your 5025 E 82nd St
Indianapolis, IN store at approximately 2pm. I am pretty hard to rattle and will usually put up with a lot. I could not overlook this.
1. I went to the bathroom to wash my hands before I ordered. No toilet paper, now paper towel,filthy restroom.
2. In the hall leading to the rest room there are 4 to 5 booths. They had boxes of supplies that looked like they had been sitting there for weeks. Stuff on the tables. It looked like a war zone.
3. The place was not that busy but was absolutely trashed. The kind of trashed that looks like it had not been mopped in a few days. Trash all over the floors, unclean tables and no one busy doing any of that.
4. We dined in the store. I sat facing the soda machine and noticed the service station next to it where you keep sauces, napkins etc…. had a ton of garbage under it and you could easily tell it had not been cleaned under for quite a long time. By now i am starting to not eat lunch that I purchased from your store.
5. We did not order sodas but there was another customer that was frustrated that there were virtually no choices available on the hundreds of flavors soda machine. I heard him complain about it and the Qdoba employee was put out that she had to do something about it. A few minutes later like 8 minutes later a different employee came out and put several cartridges in the machine but was not happy about it. Isn’t that what they get paid to do?
I completely lost my appetite. I tossed more than half of the bowl I ordered and got the heck out of there. There is a serious lack of respect for your customers going on there. There is a serious lack of respect for your store. Obviously a serious leadership problem going on at that store. Although I live close I usually go to different location where the experience is always satisfactory. I certainly won’t go back to the one i visited today. I suspect that you will rapidly lose business if this continues.
Being a local business owner I am aware that sometimes good help can be very hard to find but something needs to happen at the top and trickle down to fix this. You could easily tell this wasn’t a fluke, it very much seemed to be the norm.
Thank you,
Dale Speckman
My daughter works for Qdoba in Maryland. Employees are asked to clock out then continue to work; payroll is continually wrong and when asked how to process a change with a direct deposit, she is told to give the manager her full bank account information on a post it note so he can make the change. I’m a Director of HR for a large non-profit and understand labor laws and regulations in the DC/MD/VA area.
I am trying to connect with corporate HR and have been unable to find a number nor anyone within Qdoba who is willing to direct me to the appropriate person.
Next stop. DEPARTMENT OF LABOR!
I just got off the phone trying to get a hold of human resources in regards to my son, who is a minor, and the terrible management in Lawrence, KS. When I was patched thru to the “ethics line” there was no answer….I called back to see if I could speak to an actual human JESSICA answered the phone, proceeded to tell me she is the only human in the whole corporate office and then hung up on me. Looks like the terrible management from Jeff in the Lawrence, KS store is wide spread all the way up to corporate…and Jessica, the only human in the corporate office.
Im writing with a suggestion. I see that on Wed June 14 2017 Chipotle is offering a speical for all nursing staff. All RN, LPN, CNA, etc. The deal is buy one get one free. We have to show our badge to show we are part of the nursing staff. Would you concider checking out what they are offering and doing the same special for us. You have a location in Willmar MN and I know the nursing community would live it. Thank you for your concideration.
I would like a reaponse to my email thank you.
Very disappointed in my employment experience with Qdoba. I have been in the Food and Beverage industry for over 25 years. ( Resume available upon request). I can honestly say Qdoba, by far, was the worst company I have had the displeasure of working with. The only company that allows fraternization, not with lower management, but upper management! I have NEVER worked for a company that allows employees to babysit for the DM. The DM was more concerned with making sure his friends had a job. He micro managed me by sending his meth addicted friend ( now in rehab) to help me in my store because she had so much knowledge. She never spoke one word to me, she just kept notes. She eventually quit without notice and was allowed to work at another Qdoba. Oh, and the babysitter, she stole $5000 from the company. I worked for a year and decided that I could do better. I did not finish my 2 wk notice, the day that I left, the DM sends me a threatening text accusing me of stealing a tablet. ( the tablet was at the restaurant). I guess because his friends stole from him, he ASSummed I would do the same thing. He allowed another friend to take my place as a GM. This lady sends an email to HR accusing me of stealing money. ( she is currently “borrowing” money from the restaurant). I have never taken anything from any company or anybody, and to be accused by Qdoba was heartbreaking. Working for this company was definitely an experience, but if there were only 2 jobs left in this world, Qdoba or cleaning up horse XXXXX, get the shovel ready. Unbelievable, unacceptable, unprofessional are just 3 words I can use to describe Qdoba. It definitely gave me a different outlook on my career.
#plainfield2309
#indiana
Hello I was recently hired to the Mission location in Kansas City.i interviewed at the store with shift leader, then GM, then drove to Westport location to interview with the 2 area managers. During interview was told I should start manager training right away. But was told they would call with start date. Got call from Gmail Anette who said I would need to apply as a cook if I wanted my training to start sooner than my background check would take. I started and on day 5 was informed I would be in kitchen for 4-5 weeks then move out front where I would work for 2 more weeks as a cook before my background check would even be submitted for review. I said this is not what was agreed to in my interview process and asked to speak with area supervisor. Kirk/Kurt came and told me about how he did not recall out interview word for word and that he wanted me to “not think about the money, think about what you can do to help the store” I informed him this is a job where everyone collects a paycheck and is here for money. He then went into how he lived in his truck 400 miles from his family to get where he is. I said that’s great.. I’m just wanting what was agreed to. He said work for a month and we will revisit. I keep working but keep noticing the corners being cut and recipies/food standard not being followed. When I asked my shift leader Charlleene about discarding of expired product she said to leave it in the warmer so she could record the weight later in the evening. I asked if we could remove if from the rethermalizer and keep away from other food that’s still being sold. She said no and walked away. Easter Sunday I am working and my GM comes in to write me up for arguing with management! Then informed me she would be removing me from the schedule for this infraction. I am an adult with 12 yrs restaurant experience and this place is a joke! Annette White and Charlleene are the 2 worst managers I have ever worked for. Anette would rather gossip abouteveryone in the store and tell people to “eat her a**” if she got mad.. Charlleene would rather pilfer tips and play scratcher tickets than try and do something to improve the restaurant. I have asked Annette White for 3 days for the phone number to the Area Supervisor or to Human Resources and have been ignored! Please email me at wraine 3rd at gmail.com or call me at 913-634-XXXXX
YOUR REDEEMABLE POINT SYSTEMS SUCKS. I HAVE ONE ENTREE AVAILABLE AS PER THE WEBSITE I SIGNED INTO FOR MY CARD NUMBER. HOWEVER, EVERY TIME YOU GO TO THE RESTAURANT, THERE IS NO FREE ENTREE. THIS IS TOTAL BULL. YOUR COMPANY IS FRAUDULENTLY MAKING PEOPLE THINK THEY ARE GETTING SOMETHING WITH THIS POINT SYSTEM WHEN IN REALITY YOU ARE RECEIVING ABSOLUTELY NOTHING. THE EMPLOYEES ARE NO HELP WHATSOEVER. THEY CAN’T EVEN FIND A CORPORATE NUMBER FOR THEIR OWN EMPLOYER. I FINALLY HAD TO LOOK IT UP ON THE INTERNET.
I live in Detroit Michigan and I have to say that Qdoba is the worst. I have been to several and every time that I go it never fails that the rice is not done the beans are not seasoned and they are very rush rush. I have been online and looked for a number where I can actually talk to a physical person and that is really bad as well I work in customer service and I have to say that this is the worst please listen to your customers
Your phone number doesn’t work. Your website could possibly be the least user friendly i have ever used. And last night i went into your Woburn, MA store on Mishawum Rd at 9:35pm and both the steak and chicken looked like something my beagle wouldn’t touch. It was literally dog meat. I asked the guy if he could grill up some fresh steak and he said no and gave me the stink eye. The girl was oblivious as she texted for t minutes straight. Hey if your product is garbage after 9pm then close at 9pm Einstein. Horrible. The product and tge help
Just went to Qdoba at Beaver Creek Commons in Apex, NC. Very disappointing and frustrating experience. Order placed online and they would not honor the 4/3/17 BOGO High Five promotion. Staff member was rude and said to contact corporate. She did not provide any further assistance or how to reach Qdoba headquarters.
We have tried the customer service line and it says to go online. The number listed above at this site is disconnected. I also want to note the condition of the store…there were broken taco shells on the floor in the public eating area and the staff preparing the food behind the counter were waking through items that had fallen on to the ground. Also felt the portion of meat in burrito had been reduced from prior Qdoba experience.
Please contact me via email or call at (919) 593-XXXXX.
Thank you,
Al Newkirk
We have updated the address and phone number for Qdoba. Thanks for letting us know!
I want to start off with,i love Qudoba!! I go alot i work right next to it so im there all the time.ive been going since they opened in the silverdale mall.
So my issue is,today after all the time i have been there for my chips and salsa, i always get (sample size) sour cream and guacamoli..every time no charge ..ALWAYS VERY HAPPY WITH THE CUSTOMER SERVICE!!!!.
Today i go in like usual, and the associated wants to charge me for it…???
So i ask since when??? All she says is i have to charge you for it…..1 i have been coming here for a year,and never have i been charged for it,NOR have i ever had an issue with poor customer service…2 i work in the same area and work customer service and know the company isnt about poor service!!!!! 3 im pregnant AND WANTED MY STUPID SOUR CREAM AND GUACAMOLE…….
Im not one to complain about ANYTHING!!!!!
BUT AFTER POOR CUATOMER SERVICE, I WAS REALLY EXTREAMLY DISAPPOINTED!!!!!!!!!!!!
I’ve been in the service industry for over 30 years and when a company doesn’t have a legitimate customer service phone number, it speaks volumes about their lack of dedication to the customer. I’ve been waiting 4 weeks for my new Rewards card to link to my old card’s points. I have over 9,000 points that I haven’t been able to use. No one seems to be able to do this job, nor is there a phone number where I can reach a live person to handle it. Hmmmm….Boycotting Qdoba now until I receive a response or this gets fixed.
I just ordered a naked steak burrito bowl ,a chicken burrito bowl, and chips and queso. Ticket number 110001 at the Monona wi location. I did not get the steak in the burrito and or the chicken. also did not receive the queso with the chips. I am Very dissapointed because it was an internet order and it was laid out on paper in front of them and they had ample time to prepare.
Thought you would want to know. I ate lunch today ( March 1) at Qdoba’s at SHEBLYVILLE Road. Although it was at 1:10 or so ,right after lunch hour. This was the dirtiest Qdoba’s I`ve ever been in. I have eaten at several of your restaurant, but a first for this one. The food was very good, but cant say the same about the preparation. No paper towels in Mens Restroom, and waste basket very empty How can that be? No paper towels during lunch hour, Wow. I could go on, if you want me to, email me back, and I will. I’m really not one to complain very much, but I honestly believe I’m doing you a favor. And I’m not one to complain behind someone`s back. I did say something to an employee’
Store number #1752. One of your managers Tanisha was extremely rude when we tried to place an order. She actually refused to take it and said the only way to order would be online. This was at approx 2:00 pm. Hardly peaks hours.
We called another store further than us and they said that it was not company policy to deny phone orders. We are small business if we treated customers as poorly as she treated us. We wouldn’t be in business long. We were looking forward to having Qdoba near our business, now not so much.
I am a shift superviser in the longmont qdoba. I have been working there about six months. Over the six months i have seen six people quit because of one of the managers and her constent bullying. I myself am currently being accused of things and harrassed on social media. This manager has multiple family members working at the location. All are invloved in this circle of harrassment. I am fearful for my safety in the work place and outside of it. My current boss is normally very good at trying to fix these situations but doesn’t put any actions into place to correct this behaviour. I am coming to this site trying to find a higher route to handle this situation.
I have worked at my location for about four years. The owner is a great guy and he’s the reason I stam. The general manager on the other hand doesn’t adhere to corporate timelines…tells people that the line times don’t matter. Those timers are about freshness, not food safety. He tells people that the line dots at the end of the night don’t matter and let’s them combine old and new product. If something expires and it will be gone within the next day he tells people to use it. I have no way to prove this to the owner. It’s my word against the general manager. I hate working in this kind of environment and our regular customers have noticed a decline in quality. I don’t know how to fix this without my job being endangered.
I order often from your Lone Tree Commons Store for my business, but that ended yesterday as a result of the poor attitude of the employees, especially the manager Gus Rios. We tried to order on your website, but it was down. We called the store and they would not take our order verbally or by fax and were told we needed to download your app to place an order. My assistant placed the order on your app, but did not put in our rewards card. When I went in to pick up my order I noticed the counter and floor area was a mess and did not look it would meet any health codes. When I asked for my order there was some confusion as to where it was placed. When we counted the orders there were two missing. After getting those orders I gave Gus my rewards card and asked that I receive credit for today’s order. He said I needed to go on your website and sign up and put in the code. I asked him to refund my order and re-enter it with my card and he refused. I asked him to credit an order then because we had 10. He refused again and walked away from me. I asked for his district managers name, so I could contact him. Again he refused to provide it. His attitude basically said get your order and get out of my store. If I ran my business the way that Gus runs his I would not be in business very long. I would like you to know I will make others in my company aware of what happened to me today and hopefully that has some impact on this store’s profitability. Evidently your company lacks customer service training or does not make customer service a priority.
Hello I am an employee at Qudoba in st. Louis Missouri at the lindell location, I’v been working there for a couple of months and everything is good if certain managers and crew members work, yesterday it was reall bad it was an icestorm and all of my transportation was not available uber, cabs, metro buses, so I callted them and explained to them the situation I got cursed out, they said they do not care ,I indicated that you guys have cars I do not, the roads we’re blocked off & there was no way I was going to be able to make it. ,the managers Darius & lacharla told me that they have only two people because the General manager did not schedule a cook, like always., so after the conversation, he said if I don’t come or do not walk in the ice storm that I am fired cause i did show up and so I feel like that is bot fair and due to the fact of the wheather was servere I should not get penalized for it, I will seriously expose everything wrong thing that is happening in that store if I am fired, I will reveal to the headquarters of some of the actions that are taken place so If someone can please e-mail me for further information my e-mail is at the top
Hello, I have sent two emails regarding my lost points from Qdoba. Prior to the overhaul of the rewards program I had at least 1100 points on my loyalty card. When I downloaded the app I expected to see those points loaded onto the new card. I see zero points. I would like my 1100 points loaded onto my new points via my app if possible. Also I was promised I would be receiving additional points for the time that the rewards system was under construction. Since I went to Qdoba twice during this time period. Please contact me via email to resolve this issue. Thank you.
I was happy to get hired in when this Brand New restaurant opened at Cadillac, MI. “Qdoba” it was exciting to be at a grand opening (I had been at several openings for another company where I had been employed for 9 years) I loved it! When all the excitement wore down and all the Rgms that helped went back to their stores, we were left with “our” general mgr. along with a VERY BITTER “assistant” (Sierra Whisler) that was very angry because SHE didn’t get the store. This assistant is not only the RUDEST but is also prejudiced and discriminates against other races and ages. Never in my life have I been treated SO RUDELY, I am a very caring, helpful person and have a tremendous love for dealing with the public. The general mgr gets very agitated with elderly people that have a hard time deciding what they want, and his general attitude & face show the aggravation. How embarrassing it is for me to work at this place when these people act this way with the general public. Is this company so hard up that they will hire anyone to do a bad job. Maybe if the RGM didn’t do so many drugs, he’d be in a better mood. And as for the assistant, I hope to God she doesn’t acquire a store because your turnover will be off the books. It’s a shame because this restaurant could be successful, but this is a small town and word gets around quickly. It’ll probably close before to long. The owners however seem to be great people, too bad they have morons taking care of their stores.
I was in your Frankfort Kentucky restaurant and witness one of the most shameful things I’ve ever seen in my life. You had a staff of two black guys and one white guy that refused to serve a police officer. They turned your back and walked away and went in the back and spent 25 minutes in the back of the restaurant refusing to wait on the the police officer and his wife. While they were waiting 14 people come into the restaurant and still there waiting for them hoping that they would serve them. But they refused to serve the police officer I got mad and left its most disgusting thing I’ve ever seen in my life I will never going to another Qdoba again and I’ll put this all over social media I’m going to get a TV station to come and do a story on this. These guys should be fired immediately without hesitation. I hope that this corporate office stands for better treatment of police officers the very ones that stand to protect you if anything goes wrong in your stores
Cashier makes a mistake(?) and charges for items not ordered, Manager won’t refund over charged amount and thinks that this is ok? Doesn’t seem to understand that this is theft, no different than ordering and not paying for food (Expect this involves credit card fraud)…. Have to wonder about any company who has employees with this type of ethic….
Store
78 E. Allen St.
Castle Rock, CO 80108
Stay away, who knows what else is acceptable to this manager! or company!
The Qdoba located at 481 S. Kirkwood Road in Kirkwood, Missouri has gone down since changing management. The floor is dirty with food droppings. The food area is not clean and the employees attitudes are horrible! Since the first manager left, this particular location is unkept. The employees are clueless and the new management team is unprofessional. It’s just ridiculous!
One of the things that I look forward to each summer is being able to get Qdoba’s mango chicken salad. I went into the Qdoba closest to my home in early June and was delighted to see it on the menu. I went back in the other night, looking forward to the wonderful salad and it was off the menu. The young lady who served me said they only had it on the menu for about three weeks. She said she thought the mangoes were too expensive. I asked if this came decision came from corporate, and she said it had.
We are just moving into the hottest part of the summer, and that salad is refreshing and perfect for a hot summer meal. I have been disappointed other years because the salad was pulled form the menu before August, but this year to pull it in June, three weeks after it was put on the menu, is ridiculous!
And what is really confusing, is opening the Qdoba Mexican Eats web site and seeing that the site is featuring six different mango offerings, including the chicken salad. Either this is local or regional decision, and it is a poor one, or the corporate right hand does not know what the corporate left hand is doing. Which ever it is, please reconsider, and get the salad back on the menu and leave it on through September, when we still have hot weather.
Thank you,
Betsy Carosella
Let me start off by saying I love Qdoba however, the experience I just had was upsetting. I went to the location in Michigan on 12 mile and Farmington road in Farmington Hills, around 1pm today 6/21/2016 to avoid the lunch rush. Well there was still a line and it appeared as if all of the staff wasn’t trained properly to move it quickly… They just didn’t have the same teamwork or connection as the other locations, The workers couldn’t remember none of what any of the customers ordered by the time they reached the register. Once I get to the register to let the cashier know what I ordered (ordered craft 2 nacho and taco salad) out comes the manager from no where. The Manager of course has a slight attitude. I tell her craft 2 (nacho and taco salad) Manager- replies in a rude tone ” its a salad”! I correct her and said that is not what I ordered. I ordered a craft 2 nacho and taco salad. She begins to tell the employee that she should have selected the smaller size bowl! At this point I am on fire I am so damn mad. For the sake of time any real manager would know that I created all of what I wanted customized initially on my order… The manager decides that since my food was made in the bigger bowls my entire order had to be made over. 1st I already spent 20 minutes waiting in line for the staff to catch up and then now I am ready to pay and leave I have to wait another 10 minutes for the Store Manager to half ass put my order together. I lost it I told her that this was very inappropriate that it isn’t her staff fault they aren’t abreast of the procedures it was her fault. I used every f-bomb there was to use because she tried to make it like it was my fault. Please stay clear of the Farmington hills location in Michigan. The manager must be new to managing! That manager must not know much about customer service…. she was petty and very argumentative!
I went to the Oshkosh Wi location a week ago and ordered 3 burritos. I got them home and the rice inside was hard as a rock. This was right at opening so i know it was the cooks problem he did not cook it long enough. All 3 burritos were RUINED. Almost $30 dollars WASTED. I called the restuarant and was told I would receive coupons in the mail. The manager took my complaint and didnt really seem like he cared to fix the problem. I can only imagine how many people were served that HARD as hell rice. THe manager was only concerned about taking down my name and getting me off the phone. Is this the way you want your business portrayed? I will spread this as far as i can go. All this over 30 dollars and no coupons.
I went to the Qdoba on Highlands Ranch Parkway in Highlands Ranch, CO. I like Qdoba and have eaten at this location many times. Tonight the trash can by the cash register was overflowing. There was trash and food all over the floor around it and over to the drink area. I spoke to the manager and said it was “disgusting.” He had it cleaned up, mostly. However, the floor behind the counter was really dirty-food and trash.
I’m not inclined to eat at this location again. There is obviously no regard for cleanliness or providing a pleasant dining experience.
Thanks for listening.
This complaint is for 795 E. Maple Rd. Birmingham, MI 48009. First let me just say that I love Qdoba!!! I go to this location almost everyday literally. I also used to work at this location and I live right by here so when I don’t feel like cooking, this is my go to spot. Lately the past few times I’ve gone here the service has been really bad. I went here tonight on Sunday 5/1/16 at 9:05 pm. The hours for this location are everyday 10:30 am-10:00pm. You need to update your website and online like Yelp, etc…because the hours still say you close at 10:00pm. When I walked in tonight the door was open and the restaurant and line was not closed down yet. I was almost up to the line and a guy came out from the back and said “we’re closed”. I thought he was joking because Tom the manager was standing at the pop machine drinking something and he was kind of smiling when he said it so I still kept walking up to the line. Then Tom said “we’re closed” and I kind of looked confused??? Tom said that they changed the hours and they close at 9:00pm now. So I said “then why is your door still open then” and he said “because I haven’t gotten that far yet”. This is what really pissed me off. Now I work in the restaurant business so I get it and I know what’s up. When your restaurant is closed and there’s no customers in the store you are suppose to lock the door and that’s what they should’ve done. It’s that simple. I get that maybe they were tired and ready to go home, but if that’s the case and you don’t want to deal with customers then lock the door right at 9:00pm. Also, everyone there pretty much knows me especially Tom because we worked together, I would think that Tom would say “what can I get you real quick since I haven’t closed the line down yet”. Tom comes in my restaurant all the time and if he came in my place I would’ve made him something real quick. Everyone there knows I’m vegetarian and I just wanted a naked burrito bowl tonight and that’s it. Everything I wanted was right there on the line and I’m a easy customer and order in like 5 seconds. This is the second time this has happened to me at this location. About a month or so ago I went there in the morning around 10:26am and the door was open and the girl up front was still frying chips. She told me that they weren’t open yet and it was customers in the store sitting down??? If you’re not ready to open yet then keep the door locked until 10:30am when you’re supposed to open!!! Everytime I go there she is so rude to me!!! I don’t know her name but I was just there on Wednesday night and she rang me up at the register and was rude to me and mumbled something under her breath as I was walking away from the register. I’m so sick of people who work in restaurants with attitudes!!! Go home and don’t work in customer service if you don’t want to deal with people!!!
I used to go everyday to the qdoba on 114 Peabody Ma. But for the last couple of months I stopped due to the terrible costumer service and always missing ingredients. One day I went in and the employees friends were orderinh food, he filled their burritos and didnt charge extra; when it was my turn they put so little chicken and rice that I would be embarrassed to serve that to any one, when I asked for extra chicken they put 3 pieces of chicken and tried to charge me for double. There when you ask for extra they give you attitude and dont put enough. When they dont give you attitude they say they ran out of cheso or chicken, at 5 pm on a Wednesday. This have happened to me, my stepdad, my boyfriend, my friends and even people in line tell me how terrible the employees treat them.
You guys are losing a lot of businesses due to these employees, I no longer go to this qdoba and neither does anyone I know. Worst costumer service I have ever seen.
Hi. My name is Stephen Mitchell. I went to a qdoba in longmont off Hover and Clover Basin, at around 715pm. I was treated by the owner of the store very Rudely!!! And continued with other employees. They Snaped at me when i asked for more stake. And to heat my tortilla. Asked for chips and queso. They did not give me queso. Also asked for a full quesadilla, but billed my twice without telling me. And did not know until i looked at the recipit. I go in to that store all the time and was very upset that they treated my like that. I will never go back to that qdoba ever!!!! May not go back to a qdoba at all.
Tonight I walked into the Qdoba in Chesterfield,VA at around 9:40. Before even pulling into the parking lot, I double checked on my iPhone for the times that this particular Qdoba was open until (which was 10pm). I was prepared to give the cashier a $10 tip because I knew it was cutting it close to their closing time (even though my order was to go), because I work in the food industry too and know and can be frustrating when you’re trying to close but customers continue coming in. I walked in to a girl standing at the beginning of the makeline rolling her eyes at me and looking angrily over to her friend. I figured I’d give her the benefit of the doubt since they may have just been talking about something before I entered. After telling her I wanted a burrito, she then proceeded to not heat the tortilla and put on the wrong queso that I requested. Then, after she rudely asked me “are you done now?”, she wrapped the burrito up and threw it in the bag and literally plopped the back on the counter without saying a single word and just scolding at me. No “thank you”, no anything.
This was without a doubt the WORST customer service that I’ve received, much less seen, in my entire life. I’m a manager at a different food franchise chain, and I can tell you that if any one of my employees behaved like that to ANY customer at ANY time, they would either be written up or fired immediately. I’m honestly pretty disgusted and the girl who “helped” me was probably the worst example of an employee if I’ve ever seen one. Please fix this problem before you lose any more customers other than the one you just lost tonight.
I went into my local Qdoba and saw that you no longer had the craft 2 on the menu. I ask them if they could still do it and was told no. I am very very disappointed that you no longer offer this option as the portion sizes were perfect. We will no longer be visiting Qdoba. I’m sure that there are many others who feel the same way I do. Please put it back on the menu and you will once again have my business
My daughter went to get my lunch for us for my birthday. She went to the Gig Harbor, WA location on Borgan Blvd. When she went in a young girl was training another young man on how to make the orders. The gal training was rude to both the guy she was training and my daughter. My daughter left and brought our lunch home. A gumbo size Chicken Tortilla soup and a cheese quesadilla. The container that held the soup collapsed and the soup poured out everywhere. The was hardly any cheese on the quesadilla to qualify for a cheese quesadilla. Maybe if we called it a grilled tortilla it would be acceptable. She was changed for sour cream and it came with it for free. I called the store and the supervisor on duty spoke poor English and just said sorry. She then put on a young gal on who said “what is the problem” I asked who she was and she won’t give me her name. It appears she is the gal that was training the young man. I told her what happened and she said I can drive back (30 minutes each direction) back to the store get a refund and hung up on me. GREAT CUSTOMER SERVICE. I would suggest you pull their franchise from them.
I can’t eat a lot of foods, so I’ve always appreciated Qdoba because I can eat some of the ingredients in their burritos. Recently there’s been a change. I asked for more rice instead of the beans and they charge me for it. It’s never been like that for years. Here’s what you can get on a burrito: meat, rice, beans, fajita veggies like onions, green peppers, red peppers, sour cream, salsa, tortilla, chips, guacamole.
Here’s what I get: meat, rice, salsa, guacamole.
And they charge me extra for more rice. Nice. No more Qdoba for me. You can tell when a company doesn’t care about their customers.
We ordered a burrito with double steak and rice and guacamole on the side and the guy forgot to put it in the bag . So I called and the teenage manager was unable to fix it that night, I had to make rice, even took a video of my receipt and making rice . Well by the time it was done my family were finished with their dinner.
So I called Alfredo the day manager who was very rude. Tried to blame my husband. It’s not his fault they didn’t put the stuff in the bag. But Alfredo says you have to have receipt…I have it. Then he said he won’t give me my money back.. didn’t ask for it back. …then he starts getting really load and says I have 20 min to come get a new one and he wants food and receipt….which I have , but I had to pick up my son from elementary school and good old Alfredo yells that’s it I do nothing for you. …really? So I left a message for the district manager. Kim who was to call me…no supreme here ,.she never called either . I would fire such a bad group and I would have managers that did their job with professionalism or they would be history.. I can show them how to run a business and make a lot more money than the incompetent group they have. What a waste of time, I won’t go back as long as this group of monkeys act like they know what their doing playing reastraunt. To bad I didn’t see the bad reveiws, it’s not just Las vegas, with bad managers it’s across t b e board. Pitiful with a bad attitude!
was at your store M St. NW Washington, DC ordered Steak Buritto, Taco Salad and Chips n Guacamole when cook 2&3 for filling both of them asking what to put at same time when the buritto got to the 3rd person she just wrap it w/out putting the roasted chili corn she just toss that out make a new one same thing with my taco salad instead of steak he put ground beef that 2 order is a waste repeat 3x for the chips and guacamole then when it get to to her again she ask if I want chips and guacamole…. I told her I told the 1st guy I want chips and guacamole then repeat 2x to the 2nd guy then 4th time to you … Then she said you have to wait for the second register to get you food I’m not giving it to you….no ask her for the manager her name ( Mela) and she told me I’m the manager with a snaughty response what kind of staff do you have this Hispanic team that you have in this place don’t have manners not PROFESSIONAL,UNEDUCATED,DON’T GREET CUSTOMER ,DONT APOLOGIZED FOR THEIR MISTAKE ,NO THANK YOU ,VERY VERY RUDE, UNPROFESSIONAL.. This problem needs to be resolved and the manager and staff needs to be reprimanded needs customer service training I don’t think they understand English .. In as a customer wants my food done the right way I’m ordering I’m paying money here it’s not for please get in touch with me …. Thank you
Towson, Maryland. Ordered a smothered burrito online for pick up. Got back to work and cut into it only to find it missing lettuce, cheese and sour cream, as requested. Drove back to the store and explained. The gentlemen that had previously rang me up handed it to the woman behind the counter who took a handful of lettuce, threw it on top. Took a spoon of sour cream and dumped it on top, then returned the lid and wished me a good day. You’ve lost a loyal customer because of this. Now I am out of time for lunch and my lunch is a cold naked burrito. The store wasn’t even busy, so they could have easily made me a new one or offered anything for the mess up.
I visited the 6334 Guilford Ave, Indianapolis, IN 46220 Qdoba location at 2:45am on 7-17-15. We ordered 2 breakfast burritos and we only had a few bites of the burrito on our way home. Since then for the next 21 hours or so, my girlfriend who has the few bites has been suffering from food poisoning condutions. I have wanted to eat mine but with the conditions she is experiencing, I don’t want to get the same results.
This is depressing as I spent about $20 on the meal.
This seems like a waste of money for some tainted food.
Worst service ever at any restaurant. Staff has been trained in being rude.. ??? Seems to be a common factor at Qdoba.. Im done.. hope you like going out of business..
I just went into one of your restraunts for the first time. It was 10:30am and i was hungry. The girl at the counter said hello but kept her head down since she “was busy setting up for lunch”. The man with the tie asked if i wanted to try a sample of the soup but said it would be a bit since “they were setting up for lunch”. I feel it is important for a food business to serve the customer that is in front of you. I walked out and went somewhere else for food. My money is apparently not good enough for prompt friendly service in your Qdoba. You have lost my business.
Evening Of May 13 my son and husband had dinner at the Bloomfield hills Michigan location toward the end of the evening. The garbage cans were over over flowing, the manager stepped in front of my husband to fill his pop, and he dropped something very large and didn’t even apologize. Terrible manager. Needs to revisit customer service training.
Food was very bad @ White Oak Mall in Henrico County VA. All i got was veggie nachos.
Food was very bad .
I recently worked at the Beckley, West Virginia location. The store manager is the reason I quit. I can’t imagine hiring a stay at home mom/former server for the store position just because you have no one else to fill the position. I was told my bachelor/masters degree didn’t mean XXXXX (because she has no degrees to compare to). Team members are harassed and embarrassed on daily basis. Team members are called at home and questioned about their conversations they had because she watching the tapes to make sure team members weren’t talking to other managers.
I basis for my complaint.. Why would Qdoba hire such an individual. There are absolutely no leadership qualities much less an individual who even posses daily etiquette. I was charged for shoes from shoes for crews and never received either my money or shoes.. I was also charged for dental and vision insurance in which I never received any information on! Qdoba needs to get it together! I would gladly teach leadership classes to your managers.. Something needs to be done!
I been working at the Merrillville location for almost 4 years now and now I feel like I wasted 4 years at this job. I was a Shift Supervisor at the Merrillville location and lately I hated going to work. They hired in this new guy named Andre and he was so disrespectful and horrible to everybody there. We had so many sit downs with Steve who is suppose to be the district manager but he never handled any of the situations that we brought to his attention including Andre taking a girls number off the computer to text her “what’s up” or how he would make people there feel so uncomfortable (with his staring) which is why 6 people quit. I guess it doesn’t matter that we have been building up this business in the Merrillville location because of this guy we have many people saying they don’t want to come there anymore because of their favorite people quitting or that things have turned for the worse since he got there. I can sit here for hours and complain/or explain how bad things were since this guy got hired in or for the simple fact all he had to do was tell Steve “I don’t like this person” and they were gone. I quit today because of all the mess that Qdoba let’s these two get away with but after reading all the comments I see that’s just “how Qdoba is” I’m happy to say I quit and glad I no longer have to deal with stress of disrespect and nothing done about it GOODBYE!
Good for you , same problem in Las vegas. I won’t go back! To many places want my money ! If they need someone to train these out of control rude donkeys, send me a e mail
T
We are sitting at the Dillion, Colorado location (in Silverthorne). We’ve been sitting outside for the past ten minutes in the snow. The employees were all late getting in and they won’t open the doors, even though their posted hours are 10:30-AM to 10PM. We called the store and the lady who answered the phone was so incredibly rude and just hung up because we were asking why they delayed opening.
BRING BACK THE BBQ SAUCE, PLEASE! The only reason I visit Qdoba for lunch was for the BBQ Chicken Naked Burrito! I will not visit Qdoba anymore without the option of the BBQ sauce.
I was at the Woburn, MA location on November 11, 2014 around 5:00PM and I got the worst service. There was a female staff behind the counter who was so rude and asked me “what do you want?” I told her taco and she said what else i said chicken and she literally almost gave me taco with just chicken in it. When I asked for rice beans etc she gave me this horrific look.
I eat at Qdoba all the time and i am asked what kind of rice, beans, meat, salsa etc. She gave me such a rude and grumpy look as if I was asking for free food. My son ordered taco and he forgot to say “kids meal” so she pulled out 3 tacos shells and I caught it and said sorry its kids meal. She threw the extra 2 taco shells across the station behind her.. She made my son feel like he did something terribly wrong. She has an attitude problem and I am very disappointed.
I purchased a burrito bowl to go at this Qdoba location on 11/5/2014. Not only was the staff standoffish and rude, but less than halfway through my meal, to my utter shock I pulled a piece of finger nail out of my mouth. I have had hair in food before but never a finger nail! As anyone else would, I find this is completely unacceptable and disgusting and I will never eat at this establishment ever again. I work in kitchens professionally and completely understand that things sometimes happen, but it seems that the staff at this certain Qdoba have a complete lack of regard for health and safety procedures. I am so disgusted and disappointed with my dining experience at Qdoba.
Today is the second time in a week that the internet was down so I was unable to redeem my rewards. To make matters worse the line at lunch time moves extremely slow. Additional workers are needed on the front line as this is a busy location.
Well I’ve never had to complain to a restuarant before especially to Qdoba because it’s my favorite place to eat but the experience I had Monday, May 19th at the Fern Creek Location in Louisville, Kentucky was really bad. First, I got in line and at this time it wasn’t very busy maybe three people in front of me. I try to order the new Mango entree and was told they were out of Mango so I couldn’t get that which was the special of the day. So I decided to get a craft 2 a naked burrito and two tacos. I asked for black beans and they were out so the employee asked the manager if the black beans were ready and the manager replied in front of all the customers that they’ll be done when they’re finished cooking so the server apologized and asked if I would like the pinto beans I said yes I’ll try them. He put five beans and I said you can put more than that on so he put five more then I asked for grilled steak they were out of that but gave me the small remnants in the bottom of the container. I also got the two small soft tacos when I got home which is only maybe five minutes away I pick up my taco and take a big bite and a long brown/black hair is twisted up in the lettuce. Gross!! I know things like this happen I’m in the food industry. Then I ate my other soft taco the tortilla was so slimy I couldn’t even eat it. It was like it had been frozen and thawed because it was wet. I love Qdoba and I’m shocked all this happened on one trip. I think the manager should been greeting the customers telling them the situation or giving out certificates to use on another visit especially if they was going to run a huge Mango special and not have mango. I saw at least two customers walk out and leave when they heard that couldn’t get the special.
Hello my name is Brandon Alford. Im emailing you because I haven’t received my W-2 yet. My address is
Brandon Alford
XXXXX Bush River Rd Apt N X
Columbia, SC 29210
My phone number is
803 305 XXXXX
Social security number
249-69-XXXXX
God bless you