Phillips 66 is a holding company that produces natural gas liquids and petrochemicals.
The company was founded in 1917 as Phillips Petroleum Company by L.E. Phillips and Frank Phillips of Oklahoma.
The first Phillips 66 gas station opened in Wichita, Kansas in 1927.
For the next 40 years, Phillips 66 expanded to have gas stations throughout the United States as well as in Canada.
In 1967 the company became only the second oil company, after Texaco, to sell and market gasoline in all 50 states.
In 2002 Phillips 66 merged with Conoco to form the new company ConocoPhillips.
In 2012 Phillips 66 was spun off from ConocoPhillips. The company began trading on the New York Stock exchange on May 1, 2012.
Today Phillips 66 owns 15 refineries in five countries with a net crude capacity of 2.2 million barrels per day. It also owns 50% of DCP Midstrem, LLC, natural gas company, and a 50% stake in Chevron Phillips Chemical Co.
Phillips 66 is ranked #4 in the Fortune 500, is a member of the S&P 500, has 13,500 employees, and had $182.92 billion in revenue in 2012.
Phillips 66Phillips 66 is a holding company that produces natural gas liquids and petrochemicals.
The company was founded in 1917 as Phillips Petroleum Company by L.E. Phillips and Frank Phillips of Oklahoma.
The first Phillips 66 gas station opened in Wichita, Kansas in 1927.
History
For the next 40 years, Phillips 66 expanded to have gas stations throughout the United States as well as in Canada.
In 1967 the company became only the second oil company, after Texaco, to sell and market gasoline in all 50 states.
In 2002 Phillips 66 merged with Conoco to form the new company ConocoPhillips.
In 2012 Phillips 66 was spun off from ConocoPhillips. The company began trading on the New York Stock exchange on May 1, 2012.
Today Phillips 66 owns 15 refineries in five countries with a net crude capacity of 2.2 million barrels per day. It also owns 50% of DCP Midstrem, LLC, natural gas company, and a 50% stake in Chevron Phillips Chemical Co.
Phillips 66 is ranked #4 in the Fortune 500, is a member of the S&P 500, has 13,500 employees, and had $182.92 billion in revenue in 2012.
Your customer svc dept stinks. I get cut off. I have to give the same info multiple times. Your wait time is to long. My problem is my card indicates it is active. I cannot use my cart at the station. Tried multiple times. Things were better before you changed this month. I want to know why I cannot use my cart. If I don’t a answer VERY soon I will have to change brands/ William Vance Delavan wi 262203XXXX banches1941@ gmail
My husband and come to the Phillips 66 store in Sidney Ne. today to purchase gas. My husband used our credit card at the pump. The pump shut off at $15.00. Wee were told the patron before us prepare for $15.00 worth of gas. My husband was asked if he was going to pay the $15.00, and responded, “of course, we pumped the gas so of course we will pay for it.” He told Carolyn to add the remaining amount, as we still need more gas. The manager Carolyn told my husband he will have to make two separate transactions. My husband explained, if we make two separate transactions, our card will be charged twice. Carolyn made a hiss sound, waved her hand and walked off. My husband proceeded outside to check our bank account to see it we were charged the $15.00 already. Carolyn told my husband if he left she would call the police. He explained to her he was going to the car to check the account.
Carolyn was extremely rude. We are regular customers who purchase gas and other items at this store frequently. We do not appreciate being treated so poorly. As a faithful consumer, we expect to be treated with decency and respect. Please take action to correct this poor display of customer services.
Thanks you
Brock and Lasandra buckner
Myself and my husband are regular customers at the Phillips 66 located at 8231 N Lindbergh Blvd in Florissant MO. We frequent this location that almost all the employees including the manager know us. Until recently we have always had great experiences and great service at this location. For some reason about 8 months ago the manager Sherry left. Since Sherry has left this location has had a difficult time keeping a manager or should I say a manager that cares. The management here has been so bad recently that all of the regular employees have left and not it seems like it is a revolving door with the employees. Every time we go into this location now there is a new employee who is not fully trained and who does not care about the customers. The store is constantly out of items and the store is now always a mess. You will be lucky if you go into the store and can get a fountain soda as the soda machine is either out of service or the ice machine is not working. The employees there now are more worried about listening to their music or playing on their phones than they are about helping the customers. They will have a line of customers and 3 employees working but 2 of the employees will be standing around talking while the 3rd employee slowly rings out the customer while engaging in conversation with the other 2 employees. The employees also have their music playing so loud you can hear it though out the whole store which isn’t a big deal, but the music they play is not what I call appropriate music for customers to hear. Tonight I was in there and the song playing kept referencing how they “f**k real good” and “f**k all the time” Now I am not opposed or against that type of music but I am sorry I should not have to hear that type of language in music playing in a public place. This gas station use to be my go to gas station as it is within walking distance of my house but I just can not take the poor customer service, the flith, or the constantly being out of things anymore. I think it’s time to start driving up the street to the other gas station. This gas station has went down hill so much and it is really a shame.
This place is horrible. Not only is it overpriced but the employees are extremely rude and not helpful. The pricing is one thing but I guess because it’s close to the airport it’s expected. So, my complaint which would be completely understandable to anyone is; when I arrived to this gas station the pricing on the meter (at the gas pump, not sign on street read $2.39 for a gallon of regular gas). Inserted my card, hit the button for regular and inserted the nozzle into my gas tank and started fueling. Looked back down at the meter and it read 2.59. Went inside to express my complaint and the two individuals working were extremely rude, disrespectful, and not helpful. One is supposedly a manager. The buckets with window washing fluid by the gas pumps were full of grease, couldn’t even do my windows because of how dirty it was. Trash was overfilled in every trash can around the pumps. Bees flying everywhere. Someone at Phillip 66 really needs to do something about this. It’s ridiculous how companies are allowed to operate like this.
I Think Our Certificate Might Go Out Over The Weekend; Our Insurance Has Sent The New One For Our Trucks, But I Just Want To Verify That We’re Good To Go Into The Terminals Over The Weekend.
I was recently at your zipz/66 in Grandview Missouri on 140th st. I witnessed an elderly lady who had 6 dollars $2.00 in bills and $4.00 in quarters and your worthless pos you guys call a manager was beyond rude to this woman and would not sell her the whole 6 dollars in gas because they didnt have time to count her quarters. 1st of all it against the law not to accept legal tender. 2nd the only reason they did not have time was because they were to busy trying to go outside and smoke pot!! (Which i witnessed because i took the elderly laxy out and put gas in her car on my debit card) I dont know what kind of company standards and rules you enforce but your employees are garbage at this location. I made sure to put this on the internet in hopes that it goes viral. I really hope someone sees this and resolves this issue!!!!
I went to the Drive-through today about 3pm at the new Phillip’s at Mexico and Salt lick in St. Peter’s. Nobody ever answered the bell. After about ten minutes I went around front to see if anyone was there and saw the same 2 vehicles that were there when I first pulled in. No one was visible inside or at the pumps. I just had hip surgery and I’m not supposed to be walking or lifting heavy objects. There are no other Drive ups around here so I’m SOL. Where were the employees?
The Phillip 66 Station off 61/67 in Barnhart MO tanks were flooded from the huge flooding we had. My wife purchased gas at this station as she was almost on “E” so she filled up her tank on pump # 3. Well, comes to happen that when my wife went out to start her car the next day, it would not start. Had car towed into Kia on Lindberg and after they checked it out, I was told that what ever is in the gas tank is not gas. I had Kia drain the tank and had it checked out.
I went back to the Phillip 66 store and told them about it and they confirmed that pump # 3 had something wrong with the gas as another person reported the same thing. (there are most likely more) I missed work because of the car was in the shop for 4 days. Who knows what else could be wrong with our car now that it was flooded with mostly water gas, and this car is only 2 years old.
Thus far the repair costs are over $312.00 and may go higher on what ever else they find ruined.
I will be seeking costs for damages due to tainted gas, lost of wages due to vehicle in shop and Inconvenience Restitution
I also have in my possession a sample of the tainted gas taken from her car.
The store is: Phillips 66 7017 US 61-67 & East St Barnhart, MO 63012
First I would like to start by saying all the other times I’ve been to this particular gas station I’ve always been treated with friendly and courteous service. Today though… I can’t say the same thing. I work full time at Koller Kraft Plastics which is a plastics factory in Fenton, MO. Today I worked a 16 hour shift. At Koller Kraft overtime isn’t an additional 4 hours added onto your regular 8 hour shift to get over time with the company you have to work another regular shift so there fore if you work overtime you work 16 hour shifts. Today I had to work a 16 hour shift to acXXXXulate over time hours in a way recovering from the holidays since I spent quite a bit of money on Christmas. Well anyways… today I was incredibly tired having just worked such a long shift and not having slept very well before my shift began. I pulled into the Phillips 66 because I was tired and I figured I would buy some coffee and cigarettes well while I was sitting there in my car I fell asleep with a cigarette still in my hand and the radio in my car still on. I’m not really sure how long I dozed off for but what I do know is the employee(Jeff) tapped on the window and asked me if I was ok he said I was nodding off in my car and he was going to ask me to leave. I replied with “I’m fine just really tired” that’s when he replied with “oh ok because I don’t know if you’re on drugs or something like XXXXXX and I’m gonna have to ask you to leave.” I was flabbergasted by such an accusation but I responded with “no… I’m just tired” so he went back into the store, while he was in the store ringing out customers at the cash register I began to look for my license so that I could purchase cigarettes so I looked through my glove box, center counsel, etc… for my license and I couldn’t find it so… that’s when he came back outside and said, “It’s obvious that you’re on drugs or something I need for you to leave!” at this point I was incredibly offended not to mention he was saying this to me very loudly with a parking lot full of people that could over hear what he was saying. At this point I was incredibly humiliated and said, “Oh My GOD!!! First of all I’m really tired and it’s ignorant for you to say that… you don’t even know me!!” his response to me was “I can call the police if you’d like” to which I responded, “That’s fine… you can do that if you want and you will find that I’ve never been arrested therefore I have no criminal record and they can search my car and they will find nothing to indicate that I do drugs!! All I do is smoke cigarettes!!! You know what… I don’t need this I’m going to go to the 711 down the street and buy my coffee and cigarettes from them!!” as I was pulling away he was waving at me and laughing at the same time. I couldn’t believe that me being upset was funny to him. I have never been treated so poorly at this Phillips 66 before actually I’ve never been treated this poorly at any gas station for that matter and I had been going to that Phillips 66 for years I went there almost every day when I was attending the community college across the street. I don’t plan on ever going back to that Phillips 66 ever again and I plan on telling everyone that I know plus I’m going to post a status on Facebook about my experience at the Phillip 66. Not to keep people from going there but to keep people from having to go through the humiliating ordeal that I endured when I was there or avoiding the shift that, that particular clerk works so as not to be humiliated or have a bad encounter with him. When I called the Phillips 66 after I got home from purchasing my coffee and cigarettes at the 711 the clerk refused to give me his last name. I assume his name is Jeff or Geoff because when he answered the phone he introduced himself as that but wouldn’t give me his last name. So just for the sake of this argument let’s say I was on drugs (WHICH I WASN’T BUT LET’S SAY I WAS JUST FOR THE SAKE OF THIS CONVERSATION) I don’t think it’s any of his business to point out a customer’s drug use and going one step further… humiliating that customer in front of other customers. I do apologize for being tired and falling asleep but the whole reason I pulled over into the Phillips 66 parking lot was because I was falling asleep at the wheel and I wanted to purchase coffee to wake myself up so I could safely drive the rest of the way home. After my experience at the Phillips I don’t think I will ever work another overtime shift any time soon but that still doesn’t give that clerk the right to humiliate me in the manner that he did. I wasn’t hurting anyone, I wasn’t rude to him, and I was a paying customer that has been going to that particular gas station for years. I strongly feel that I didn’t deserve the treatment that I received today. On Monday I plan on speaking with an attorney to see if there is anything that can be done for the emotional distress, humiliation that he put me through and finally the slanderous comments that he made towards me in front of other paying customers that just happened to be in the parking log. Luckily for me a few of those customers were disgusted with the way he treated me and left. I bumped into those customers at the 711 and they were kind enough to give me their phone numbers in case I needed a few witnesses so… maybe things happen for a reason. Maybe I went through this humiliating experience at the hands of that “bully” so that he doesn’t ever do something like this to another person. Well… I just wanted to convey my experience to someone higher up in the Phillip 66 chain of command so that something can be done about it and this sort of behavior doesn’t happen to another person. Maybe that clerk could attend an Ethics class or an Equal Opportunity seminar or maybe somebody could just convey to him what my mother always told me… the Golden Rule which is as follows… “IF YOU DON’T HAVE ANYTHING NICE TO SAY… THEN DON’T SAY ANYTHING AT ALL” Well… whoever reads this email I thank you for taking the time to read this and I hope something is done about it so that another person doesn’t endure the same humiliating ordeal that I endured this evening. I would like to conclude this email with I am an Iraq War Veteran and having deployed to Iraq and learning how to get along with people of different religions and backgrounds it kind of teaches you how to and how not to treat other people. My experience today is definitely not how you treat other people. Thanks again for taking the time to read this email.
Sincerely,
Monica Ramirez
(P.S) The clerk today was working 1/2/2015 the 2pm-12am shift because I did not see him there this morning before I went to work. I will also be calling the morning managers Lisa or Michelle and informing them of this incident. Earlier in my email I said the clerks name is Jeff I’m not really sure if it’s Jeff because I never made it into the store but when I called to get his name the man that answered the phone introduced himself as Jeff but then refused to give his full name so I can only assume the clerk that humiliated me tonight that his name is Jeff. From what I could see there was only one person working tonight and they close at Midnight so I have to assume that his name is Jeff.into the store but when I called to get his name the man that answered the phone introduced himself as Jeff but then refused to give his full name so I can only assume the clerk that humiliated me tonight that his name is Jeff. From what I could see there was only one person working tonight and they close at Midnight so I have to assume that his name is Jeff.
I went in to purchase gas at the Phillips 66 at the corner of Memorial Drive and Dairy Ashford. I had recently lost my credit card so until I receive it I used cash. I gave him 40 dollars and he says pump or card. I could not understand his broken English so I said I want the monies put on the pump.
After pumping my gas I noticed he charged me the 3.129 price and not the cash or card price of 2.99.
I then went into him and explained what he had done and he brought up the cash card or pump. I told him when I pay cash I get the discounted price and he owes me money. He said no and made a rude remark about Americans and would not give me his name and he told me to go away.
This was such a rude person I may never use my card when I receive it. Come into my country, rip me off and tell me rude things about Americans. Really?
I stopped at this location 1196 s state st, lemont il 60439 to put gas…employee with no nametag refused to let me use the restroom and refused to give me any owner name and info as I wanted to complain abt restroom situation and employees rudeness…as far as I am aware all gas station should have a public bathroom and allow customers to use it…regardless of having a public restroom he should have allowed a women to use bathroom. ..now I understand why Phillip 66 are not suceeding and other gas station s are growing…I wi ll also make sure to complain this situation to BBB…