Penn Station Subs was founded in 1985 by Jeff Osterfeld. He already owned Jeffrey’s Deli in Ohio, but while on a trip to Philadelphia, Pennsylvania, he discovered the Philly cheesesteak sandwich. He tried out the recipe at his deli and found that the popularity was overwhelming. He opened his first Penn Station Sub shop in Cincinnati, Ohio.
Today, Penn Station Subs operates a chain of sandwich shops which feature the cheesesteak sandwich, 14 different sandwiches, hand-cut French fries, sourdough bread, salads, and fresh squeezed lemonade. As of 2015, the company had 308 franchises in 15 states.
The company was named #146 on Entrepreneur Magazine’s list of Top 500 Franchises in the US. In mid-2018, Penn Station Subs announced that it planned an aggressive expansion of their locations, including tripling the number of restaurants in Philadelphia, Pennsylvania.
Headquarters are located in Milford, Ohio.
It’s so unfortunate that as a worker you’re being harassed discriminated at my location. Always going above and beyond daily and there isn’t showed any appreciation but if u forget about a small detail all hell breaks lose! Mentally and physically being drained at this location. I don’t know how this manager is getting away with treating her employees like this. The only reason she succeeds is because of her workers and not because of her!! If you look at the facts you will see that employees are switching like you’re supposed to switch your tooth brushes! Even regular costumers mentioned this to me!
Kimberly Sierschula says
Visited Huber Heights Ohio location on Taylorsville Rd. 6/27/2022 at 7:30pm No ice, no lids, no napkins, Dr pepper ran out, fries not dropped till after sandwich was delivered. Observed worker take old fries out of bin and put back in fryer. Flies flying over sandwiches and fries. Bun of second sandwich had what looked like blood on bun. Took pictures. Very disturbing and disgusting. 5 employees were working not busy!!
I wesnt today for lunch and although I only waited around 10 15 min or so, My fries were old and cold. The sandwich was very sloppy and hard to eat.
I was extremely upset today when I went to a local store to get a free sub with my rewards built up on the app only to find out it was killed. I was given ZERO notice about this. I just searched through my emails with NO notice on any email I have received from Penn Station. All the emails were marketing and nothing more. They should have given ample time to use up rewards. I had built up several free subs. This is outrageous! Penn Station should have sent several emails and also put a notice in all advertising. Nothing was ever posted in any local stores. I demand I be compensated for my loyality to your stores. Is this how you treat your loyal customers?
Kristina Ropos says
I am beginning my communication with Penn Station Corporate through this email but I will be writing additional letter and emails to ensure that someone who can make a difference is receiving and responding to my concerns.
My son has been an employee of Penn Station since fall of 2019. He has enjoyed his position for most of this time and has worked hard to become the ideal employee, even being asked to train to become a manager prior to the COVA19 outbreak.
In the past few months his anxiety and stress levels have been insurmountable. Employees are expected to work through entire shifts with little to no breaks- all while they are trying to control the general public who refuses to follow social guidelines. With food specials that Penn Station has been running, the demand has equated to a barrage of never-ending demands for quickness and longer hours with no end in sight for these employees. I almost daily talk him out of leaving this job, and discuss tactics for adjusting to the current circumstances – many of your workers do not have these internal supports.
While other organizations have worked to incentivize or even compensate their employees for additional work during this time, Penn Station has appeared to not even acknowledge this impact on their employees or even make an effort to compensate fairly.
It goes without saying when workers are not appreciated and are treated unfairly, they leave. Therefore the Englewood store is understaffed, the general manager is completely overworked and there is absolutely no assistance from corporate Penn Station.
I have been an educator and career coach for many years, my advice to workers will always be to “buck-up” adjust and accept the challenges. But this is clearly a situation of big corporation not caring about the little guys and gals on the frontline.
It’s time for Penn Station to step up and appreciate and support the efforts of their workers, before they do all walk-out.
Wendy Green says
We visited the location at 3800 Col. Glenn Hwy. Fairborn, Ohio, today around 5:00 pm. I waited in line at the drive thru about 10 minutes. The girl asked my name and I told her we had not ordered yet. She said, “you have to call or come inside to order”. I said we ordered through this window last Saturday when we were here. I only wanted 1 sandwich today can’t I just order and drive back around when it’s ready? She huffed away for a minute. When she came back she said, “we’re too busy”. I was very angry at that tone. There’s no excuse for that. There’s no sign stating you must call or come in to order. We’ve been customers for years, but no more. Obviously they are too busy to want our business. We ended up getting our steak sandwich from DiBella’s. Very friendly people, delicious sandwich. Even though they were very busy, they did NOT complain about it at all!!
louie james woodworth says
you guys also start up a cable company and go nationwide with it and then that way spectrum has competition
louie james woodworth says
start up a place like radioshack and a place on where they sell and make the older tvs and stuff all over but Zurich and Hollywood to save them from going under also because there needs to be stuff for the tv
David Morris says
Newburgh, IN store #276 on 11/23/19 @ 5:38 pm
Order #62 where to start, first off only had three employees working I ordered two sandwiches and waited 46 minutes. On the 10” Artichoke sandwich added mushrooms and chicken the girl said chicken is $1.50 more which is fine but for I piece of chicken, my wife had to search just to find that. I ordered a 12” steak and cheese that had maybe 6” of steak and it was basically a cheese sandwich with onions and “hair” yes hair I noticed the woman making the sandwiches was backed up and trying to make everyone waiting sandwich and had her hair pulled back in a ponytail but it was whipping around I’m sure others had to have hair also. I paid $25.12 for one 10” sandwich with no chicken and one 12” cheese and hair sandwich. It’s getting so frustrating to go to places like this that can’t give you a quality sandwich you pay for! They have plenty of customers because people are lazy and would rather go out to eat, but the quality of the food is terrible and the prices keep going up! Where is the food service people who are suppose to be in forcing the rules of “hairnets” they wear them at our schools when they are serving food and working in the kitchens. I see other places wearing hairnets in the kitchen and when food is being handled. If an attorney reads this please contact me there are cameras in the store let’s pursue health and food services. I have pictures of my hairy cheese sandwich.
Only thing I can do currently is stop going there and spread the word on how terrible my food was.
Voicing my complaint says
Last Saturday, I visited the Wentzville, MO Penn Station location; I still can’t shake disappointment of my experience, therefore I am emailing to voice my complaint. This was my first time visiting the Wentzville location, however I have visited several other Penn Station locations in the St Louis area though I currently live in Warrenton, MO. Yesterday, I was in the Wentzville area taking a friend to a local bank as he requested when I saw a Penn Station location nearby. I said hey why don’t I treat you to lunch. He had never been to Penn Station before. So after much counsel from the young gentlemen at the counter, my friend decided what he wanted and we placed the order. He ordered a sandwich but I just ordered a large fry and a lemonade, I love your fries. So he added a large fry to the order. We went to the second register to pay, and first it was the incorrect order, however the young gentleman went to the 2nd computer and that was the correct order. We paid and sat down to dine in when a very rude lady from the kitchen area came out with a sandwich and one fry. She states you need to pay for this order, I said no, I have already paid for my order and I gave her my receipt. She literally snatches the sandwich back and storms back into the kitchen. But she never came back with my fries. I paid for two fries. My friend did get his correct sandwich but it is was very disheartening to know that after speaking highly of a brand and encouraging a friend to have lunch there with me, that this is how we were treated. I don’t know her name but she was very rude and nasty, however there were 2 gentleman staffed that were very wonderful.
NO WAY AM I LEAVING MY EMAIL ADDRESS HAS MY FULL NAME I WENT TO GRANDVIEW OHIO LOCATION WALKED IN 3 WORKERS 1 GIRL 2 MEN BOTH MEN HAD CIGARETTES BEHIND THEIR EARS WITH THE TOBACCO SIDE WERE WOULD FALL IN FOOD LUCKILY THE GIRL MADE MY FOOD BUT I WATCHED THE 2 MEN 1ST HE IS TOUCHING REGISTER AND CASH WITH GLOVES ON TAKES MONEY DOESNT CHANGE GLOVES I THINK I WILL CALL 6 ON YOUR SIDE AND LET THEM COME SEE HOW NASTY THIS PLACE TRULY IS OH AND HEALTH DEPARTMENT WILL GET A CALL ALSO WOW HOW DO U TRAIN UR STAFF I WORKED FAST FOOD 15 YEARS AND WOULD HAVE FIRED BOTH MEN
Beth Ann Williams says
I used to eat at the Kanawha City location at least once a month but I haven’t been in about a year. The food was always fantastic and was well worth the prices. However, today I received the worst food I have ever received from any resturant I have been to. I usually don’t complain however I spent 20.00 and this food was not eatable. The meat tasted terrible the bread was wet and the fries were not done. The only thing eatable was the cookie and the soda. I don’t want any free food or coupons as I will not be returning to Penn Station again. I just wanted to make whom ever aware I tried to use the email but it is not working at this time. The prices are way to high to get food this bad. I will return to the store tomorrow with the food to get a refund.
My FIRST experience was a lot to be DESIRED!! THE SERVICE is HORRIBLE!!! The kids who work there are so FREAKIN’ disrespectful. Keep in mind that I’m spending my money with the EXPECTATION of a sandwich made the way I requested and not settle for what was given to me!
Joy Eikost says
My subs were made wrong. I ordered an 8 inch pizza sub, no ham add sausage with extra sauce. Got home and had no sauce, no sausage and had ham on it. Then the other sun is a 6 inch dagwood made cold not grilled. Got home and it was grilled, with Turkey real crisp and dark. My 10 inch Italian sub was to be made with everything on it. When I went to eat my Italian it had pizza sauce on it and sausage . I ordered 2 medium fries and 1 large fry and they were barely full cups. Very unsatisfied with this order. I couldn’t even eat my sub because it was a nasty combination for something that was suppose to be an italian.
I keep contacting penn station and corporate and everyone fails to fix what has happened to me! I get people try to get free food all the time but I shouldn’t have to pay 11$ for a 12″ piece of F****ING BREAD! I’m never going to coldsprings ky penn station ever again! Or any of them for that matter because even corporate dont know how to fix situations they keep giving me the run around!! This place is ridiculous!! An the first I walked in there at 9pm they straight up said “dude you should have called first ” well excuse me I dont get off work till 8pm an i was hungry you all shouldn’t be so D*MN LAZY!
Ken cross says
Went to the Penn station on Wentzville Parkway in Wentzville Missouri Wednesday night with my family was watching a girl cook food over the grill with hair down below her shoulders hanging over the food and it was very very disgusting we all walked out I would love to hear a response why can’t they put these people in hairnets thank you
Lisa Greene says
This week I thought I would give it a second chance. WELL, I order the same FREAKING thing Chicken Salad with JUST Lettuce and Tomato and they put FK-ING CHEESE on it!!!
So F YOUR STORE, this sh*t is now going on SOCIAL MEDIA!
Darryl Sloan says
I want it to your Durham North Carolina location at Renaissance Parkway hospital almost $30 on in order in everything on the order was done incorrectly when I called the day before to express a complaint the assistant manager told me to call me the next day to addressed the situation I not get the store manager who was also there when my order was placed and he literally argued with me about a kids meal and which items were added i didn’t want on the sandwich.
Then to make matters worse when I shoulde him the order that was directly off my cell phone that the assistant manager read I show him that he actually will get the information incorrectly and I still insisted that he gave me what out ordered ,and to top it off,the meat on both salads were overcooked and were missing items.
The insult to injury occurred that went out ordered a sandwich and which I asked extra spicy hot mustard on the sandwich one of the employees was so disrespectful he literally went out a way to say how bad that would taste on a sandwich, and I found out that this location has a bad reputation for rudeness and disrespectful behavior and I will never return to this location
Leslie Burton says
I do not go to Penn station in Englewood Ohio anymore when I witnessed that as I was waiting on my food I saw NO BODY WEARING GLOVES while food was being prepared!!! I was so disgusted about this after I left. I work in food service and it is a requirement that we wear gloves and follow hand washing procedures. I dont understand why they didnt have cloths there? With the hepatitis A being seen on the news you never know where you can get that or any other foodborne illness from without the proper hygiene from your employees. Well I hope this gets my opinion out there about this issue and will be addressed.
Nicole S. says
We did not actually visit the store on 208 W McMillan St, Cincinnati, OH 45219 . We called to place a delivery order like we have in the past. In the past we had to have a $35 minimum in order to have our order delivered to our workplace(Cincinnati Children’s Hospital). Meeting that minimum requirement has never been an issue until today. The Cincinnati Children’s facility is a big supporter of this Penn Station because of their delivery service to the hospital. Today we were denied delivery because of our order not meeting the new minimum requirement of $75. Our order that we placed came out to $60 w/o tip. The manager at this particular establishment was very apologetic and explained to us that Penn Station’s Corporate office forced him to raise the minimum total to $75 for delivery. And due to this he has lost thousands of dollars in business just like he lost our $60 order today. Our order went to another local business that delivers here to the hospital.
I am contacting you to let you know how disappointed I am in one of my FAVORITE fast food chains, because it’s likely that we’ll never be able to order from Penn Station again due to this significant minimum delivery requirement you have placed.
Brad Seiller says
Clearly the staff and the Manager of this store have missed the point here. Let me spell this out. The treatment of my wife and now me in this case by the staff at Penn Station was unprofessional, rude and near criminal.
I received a phone call from a person yesterday identifying himself as the Will Smith the general manager of Penn Station at 8880 Colerain Ave. He was contacting me in regard to a complaint I filed yesterday. His staff harassed my wife when she walked into the store last Thursday. He stated to me he didn’t understand what the problem was and sighted his store policy concerning parking outside the store. It’s clear to me now that these people have no idea how to treat people in a business that deals with customers daily. The treatment my wife encountered when she walked into that store was thuggish and neanderthal in nature, not unlike what you would encounter on the streets of a bad neighborhood. It was far cry from what you would expect from a restaurant that serves food to the paying customer.
Brad Seiller says
December 18, 2018
I hope this reaches the Penn Station CEO immediately because if it doesn’t it will only make me more angry than I am now. I will make sure he knows accurately what occurred at the store located at 8880 on the evening of Thursday December 13th and how poorly customers must be treated just as my wife was that day. Let me elaborate…
Following a Christmas party that my daughter and wife attended for the Colerain Chamber, my daughter ordered through the Penn Station website a sandwich that could be picked up on the way home. (WebOrder # 152 at 9:24 PM) My wife pulled up to the store with her car to pick up the order, walked into the restaurant and immediately was told by a young black man employee there behind the counter “You’re going to have to move your car, that’s a fire lane” These were the first words out of anyone’s mouth as she walked in and were delivered with a terse tone in his voice and a less than pleasant look on his face. My wife replied to him “Okay let me grab my sandwich and get out of here” as she pointed to the sandwich she saw sitting wrapped up on the counter. There were two other employees out on the restaurant floor at the time, another young black man and a white woman. She saw no other people in the store, employee or customers. The man behind the counter immediately replied “You have to move your car that’s a fire Lane” She stated again “Okay, let me grab my sandwich and I’ll go” the man repeated over and over again talking over her as she was replying “you have to move your car that’s a fire lane, that’s a fire lane” leaning in toward her to bark his orders. He was very unpleasant. The man behind the counter abruptly grabbed my daughter’s sandwich order and handed it over the counter to my wife, she turned and stepped outside and saw that there was no markings of a fire lane and returned inside and stated to the man that there was not any indication of a fire lane there. She said there are white lines here. As she said that, the man behind the counter started in again saying “you need to move your car that’s a fire lane”. My wife said he was more animated and loud this time pointing his finger at her. As he continued, the white woman on the restaurant floor standing close to my wife now piped up and said “There ain’t no lines out there” These employees were loudly expressing themselves and laughing berating my wife as she left the store. My wife said it was humiliating and degrading. Not a single greeting or “thank you” or courteous word was uttered by your staff.
Is this the way you want your customers to be treated? This is ridiculous! What is the matter with your employees? My wife and I are business owners and would not treat anyone this way nor would we allow an employee of ours to act in such a manor. These folks reflect very badly on your company and your hiring practices. They would not remain employed with me!!
I wish I could convey how angry this makes me! My wife is a very well respected, kind and fair person. She has very good business practices and treats people kindly no matter how adverse a situation is. For your employees to berate and badger her is the most unbecoming thing that they could do, fire lane or not!
I did take it upon myself to check the store location myself following this incident to see what fire lane there is. I found no visible signage near the restaurant, only a few faded white lines on the ground that does not indicate a fire lane. There are a couple faded fire lane signs posted on the store fronts down the corridor from your store and that’s all.
If there is a issue there, you and your company need to take the appropriate action to remedy it. Do not take it out on your customer by berating and humiliating them. Are your employees trained in law enforcement? I very highly doubt it. They appear to be poorly trained in the service they should be proving. I anticipate and would gladly receive a call concerning this.
james daugherty says
Had a issue this weekend with the clerk in store telling me my card info was wrong so I processed again only to find out my card was double charged the miamisburg oh location told me there was nothing they could do and I had to call the corporate number. When I called they didnt want to help me.
Destinee Jackson says
Had a issue about a month ago with the online portal telling me my card info was wrong so I processed again only to find out my card was double charged the miamisburg oh location told me there was nothing they could do and I had to call the corporat number. When I called they didnt want to help me but after enough complaining they did refund my money within the hour. Fast forward to today stupid me decided to give it another try once again the system told me my info was wrong and yet I have 2 charges on my account from pennstation and was still unable to have my order submitted and Kathy from corporate is refusing to do anything and transferred me to a voicemail after I told her I did not want to be transferred to a voicemail. Now I am out $20 for 3 days until they decide it’s time to refund my money! This will be the last time me or my family eat at this restaurant! They are rude and could care less about their customers! Horrible experience…sad part is I really like their food but definitely not worth being out this much money, so much for eating lunch today guess I have no choice but to wait till after work to be able to eat!
I’ve survived cancer and and now trying to recover from it, however during my radiation/ chemo I lost all taste. When this happens, most times, the person looses most of their taste.
What I’m suggesting is a smaller food item for cancer people who would be able to consume a complete item without having to toss it in the trash or take it home and just forget about it.I would say I normally throw away 60% of a sandwich most times,knowing I won’t be able to eat it with no taste. Now I’m getting my taste back and eating more.
Would be a good idea for your your R&D department to check into, cancer has been a big factor lately, get on board and help.
Thank you for your time, Victor Niemer Sr.
Rachael Bales says
I have tried filling out your email form to no avail. It is garbage!!! I placed a carryout order at your Liberty Square establishment yest for a 12 inch cheese steak with NO Mushrooms and a med fry. The order was read back to me and I picked it up. I got home and ate a fourth of the sandwich before I realized that it had MANY mushrooms throughout. I contacted the manager and she remembered taking my order. She said she would credit me for another sandwich and upgraded fry. YES! this entirely makes up for the last 24 hrs on an inhalor and benadryl. The wheezing, puking, hives, itching, swollen eyes, throat, and lips! I have eaten at many of your establishments over my lifetime, but needless to say this one literally almost killed me!!! Thanks for that!!
I am very dissatisfied with penn station in collinsville il next to walmart at 9 pm my husband and I went there to order food but I’m pregnant so I had changed my mind about eating there so he ordered an 8 in steak sub with 2 bags of chips they took for ever to make his food and I seen the girl coughing so I went to cudoba but they didn’t have what I wanted so I decided to come back and order the same sub but with other toppings which was mayo green belle pepper red onions and mushrooms on it they took for ever again anand we were the only people there but I still didn’t complain so I get home and notice that my sub is not right at all I call the guy Darren said that they were going to keep our receipts would give store credit for free subs. So by the middle of the night both my husband and I were sick so I called and spoke with the general manager saying I wanted a refund and they said they dont have the receipt that Darren said he kept so they are not wanting to give us our money they want to give is free food like did we really pay for food poisoning but who want free food after getting food poisoning
I visit the Penn Staion in downtown Pittsburgh,Pa 8/6/18 after i looked over the menu i went to order when i observed the same guy taking orders on the screen and picking up raw onions a the same time,. I asked him if he washes his hands after taking orders ( touching the screen) he replied NO the grill will burn off all the bacteria if any…Unacceptable and he told me he was the MANAGER. No gloves, No service, No Thanks.
Jim Robinson says
I went into the Scottsville Road store in Bowling Green, Ky, at 940pm (they close at 10pm) last night. Upon entering the first thing the girl at the counter said was, “it has been a slow day and I have already turned off the fryer and cleaned the grill.” I asked why she was telling me that, and she was making me feel uncomfortable. She then went on to tell me how the grill is coated with peanut oil and if I had an allergy to peanuts it could kill me, because a girl had come in at another time and was allergic to peanuts. I asked to speak to the owner and she replied sarcastically, “I’m the manager.” They do not wear name tags, she would not give her name or the owners name or number. I called Corporate in Ohio and they were totally disinterested and said they would pass my info to the owner. I have not heard from the owner, as of yet. At this point I would not recommend this establishment to patronize. There is Subway, Jersey Mikes, Firehouse, and many others that act as if they appreciate my business.
Jim Robinson says
I try not to pay for food until I can see it. This method is often disliked by the Est but adds accountability.
Jim Robinson says
Chris, the owner called and sounded as disinterested as everyone else. He was brief, cold, and short with his response as well as his apology. Too many other places to get a sub. Don’t go and I won’t go back.
Ruby Branch says
My husband had a problem at Penn Station, the manager lost control,but the employees took over and handled the situation totally. Thumbs up to Forest Park, Cincinnati Ohio Penn Station employees
Anissa Smith says
Very dissatisfied with the service I received in the North Druid Hills location in Atlanta, GA and if more disappointed with the response I received when I called corporate to complain. Even if the individual owners have total control over how they run their stores. You would think Penn Station would care how their brand is being represented. I will never patronize any location again.
Chuck patton says
I was there on 10/8/2017 . And ordered 1 6 inch teriyaki with Swiss and a 10 inch steak with provolone cheese and onion. With a medium French fry . The order took 25 minuets the fry’s where cold . This is at the Fort Wright Ky location always have a long wait on our food
And only had 3 people working at dinner time.
Jim Robinson says
I have had that happen to me. A group of three walk in ahead of me and it took 30min to get my order with cold fries.
Nancy S Combs says
I phoned in an order to Penn Station, Verity Parkway, Middletown, Ohio. I went to pick the order up and was very upset when I got home and opened the bags. I had ordered 2-6 inch subs and a small fry. My sandwich was cold and the fries were black and soggy. When I called to complain, I was told that they had been busy, what kind of reasoning is that. Serving burnt soggy food to customers is unacceptable at anytime. When I spoke to the manager I was told that I could bring them back, uh No. I live 3 minutes from there and I’m not driving back for something that never should have happened. I will not go back to any Penn Station anywhere. One bad experience is enough, why should anyone have to be treated in such a manner. It’s wrong and unacceptable. This is just one of many complaints, and this is the reason you are losing business.
Sam Kadiddlehopper says
Very poor service @ Lebanon, OH location yesterday, June 25, 2017. The sandwich order was wrong, the fries were soggy and cold, the condiments weren’t correct. One employee at the end of my visit was kind by offering to dispose of my trash. The guy at the end register appeared disheveled and no smile or courtesy. No one asked me if the order was correct or pleasing. Had to go back to the counter and request the tomatoes not delivered on the order. Order taker was not cheerful, friendly or cordial! Won’t return to this one and had a bad experience 7 or 8 years ago at Dayton~West Salem Ave. Tried this one maybe three times giving the product a second chance and sad to report this one isn’s managed well either!
Justin Lacefield says
I am writing to let you know about the extremely poor experience I received at your 3310 E 10th St, Jeffersonville, IN 47130 location, on May 28th. I stopped by to order 2 8′ Philly cheesesteak sandwiches and a large fry since we had family on their way from Elizabethtown – 45 mins away – and had not yet had lunch. The time I arrived is approximate but close. When I arrived, a family of 8 or 9 had just ordered, and the location was moderately busy, so I got in line with 3 or 4 people ahead of me. It took a while to place my order, but I wasn’t bothered by that, as they were – a little – busy. After placing my order, I waited nearly an hour to receive my food! The whole time the employees were complaining about how busy they were, and one saying “if their boss said anything, to them about it…”. In fact, it took so long to receive my order that my family who was on their way from Elizabethtown beat me to my house in Jeffersonville, IN. During my hour spent at the location, I watched a couple walk out because the time to place an order was taking too long; and another family who had ordered, but waited 10-15 minutes just to pay. Meanwhile, I see my food sitting at the end of the prep area – with about eight other finished sandwiches, but before I could say anything – about 30 mins initially placing MY order – The customer waiting to pay walks up and says “can I pay now?”. The employee insists that he already had. The two go back and forth for about 10 min but, – finally – after requiring the brain power of all three employees, they discover that the couple who ordered afterward, had mistakingly been charged for the wrong order. The family who had been waiting to pay decides to leave while I am still sitting there wishing I could! Next, one of the employees informs the customers who paid for the wrong order of their mistake. Needless to say, they weren’t very happy either since they now have two pending charges on their checking account – and probably not much in the likelihood the refund would ever actually show up. Me, I am still waiting for my food which has sat the counter for about 20 mins. If I hadn’t already paid, I would have left long ago, before waiting an nearly an hour for two sandwiches and a large fry… All while listening to the employees – too distracted by griping about their jobs – complaining about the customers walking in; causing preventable, time-consuming mistakes. If the employees had been as focused on doing their jobs – instead of complaining – maybe they would not have been so overwhelmed by the – lightly – moderate busyness of the location. It seems needless to say, but I will more-than-likely not revisit the location again, or at least anytime soon, because of this terrible experience. Obviously, I am taking the time to write this, because it was such a frustrating experience, but also because I like Penn Station, and hope that my feedback will help to improve the location’s customer service.
George Heiob says
Have had numerous bad experiences from the Penn- Station location in Milford, Ohio, all relating to extremely slow service ! My wife went in this location to purchase a 6″ teriyaki sandwich to go. The customer situation was fairly light ( 7 PM ) and racked up a whopping 23 minutes to get her order ! I waited in the parking lot and could see clearly into the store and I saw a lot of grab a**ing by the employees behind the counter and my wife confirmed that fact being in the store. This location seems to be the butt of jokes in our neighborhood. This needs to be addressed and corrected ! I’ve tried to have my comments addressed on your on your ” contact ” page but every time i go to click to send my comments, your security procedures tells me i’ve not not done something correctly. It would be great to actually speak with someone live or even cares !
Went to Penn station on kemper in forest park ohio. Walked in manager was cutting cheese one worker on grill. I stood there for 5 mins before someone even acknowledged me. No hi welcome to Penn station nothing. The worker took my order which was fine. The manager rung me out no smile no nothing had a attitude look on his face. So I asked are you the manager he says yes.so I let him know how rude I thought he was he apologized. It wasn’t sincere at all. I did call corporate waiting on a call bck. Anyways I sat there to eat and watched as I was watching two black workers came from the back. The manager was only con versa ting with the other white coworker. Them two never once said a word to them two black workers. I was just watching how these two white people interacted with each other and these two blacks looked so scared to even open their mouths. Long story short manager is prejudice. I sat and watched it first hand.
I went to this location on my lunch break. In hopes that I would have a good experience. But this would not be the case. I entered the store, start looking at the menu. No one to be found! ” Hanging out in the back room”. Finally someone comes to take my order! I order a 12 inch non-toasted Italian, regular soda and a bag of chips. $14 and some change! It seem like 10 minutes just to order. Because he kept getting it wrong! I pay for it and then sit down. They bring my sandwich still on the wax paper rolled up like I asked! Know how you doing today can I get you anything else! I unroll my sandwich. Look at it what a mess! Lettuce, tomatoes, banana peppers, I don’t think even made it on the sandwich! Cheese melted, everything coming off the sandwich! “very dry” it was not cut in half and was toasted! Now I only have a half an hour lunch so I’m stuck eating it. I bring it up to the counter to have them cut it in half. It was like they couldn’t be bothered. I could tell by the sandwich that there was no love, pride or dedication went into making that sandwich! Now where do you think the other half ended up!
411 Beckley Crossing Shopping Center, Beckley, WV
Dawn Loria says
I dined at your Frandor, Michigan location (within Lansing area) on February 28th. I chose to dine there since there was a promotion on the window advertising a free 6 ” sub with the purchase of a $25 gift card. Upon approaching the register, and inquiring about purchasing the gift card promotion, the lady owner abruptly replied that that promotion was only for the month of December, and that she didn’t even have any of the 6″ cards to give out now, and that they expired on February 28th. Well, today was February 28th, so I persisted and asked about still purchasing the gift card, and just getting a free sub today. She said absolutely no, and roughly went over and ripped the sign off the glass. This was such a terrible display of poor management. It is the law that any business still honor promotions that are displayed in writing, even if the business has not removed them. I homeschool my 3 daughters, and I was embarrassed for them to see such rudeness for no apparent reason. Any business owner should be more than willing to sell a $25 gift card for repeat business, at the nominal cost of a $5.35 sub. Please contact me to discuss this matter. Do not refer if back to the owner, since obviously she didn’t care if she lost a customer, but you should care as a corporation.
Tami Kirby says
Nick and Charles waited on me and my family tonight in Owensboro Kentucky (off Hwy 54). Nick asked me if I wanted my chicken sandwich cold or cooked???i said it’s raw…cooked please. Meanwhile Charles kept going outside to smoke stating loudly he deserved it and the customers have drove him crazy. Went to get our food and we had 2 sandwiches (not 3 and no french fries). We explained the situation and they cooked the fries. While the manager was “rolling his cigarette”. We left with only 2 cold sandwiches and a large order of fries. I called and spoke to the manager and he refused to give me managements phone number and when I mentioned about him being outside for 20 minutes smoking he said “yeah it’s been a rough day.” But the employees are suppose to come get me if there is a problem. I was then telling him about the raw chicken statement and he screamed at me that he was not going to allow me to talk to him like a stranger on the street??? And he hung up on me